Associate Customer Support Cover Letter

I submit this application to express my sincere interest in the associate customer support position.

Previously, I was responsible for mPN program support (free and paid premium) through MS Partner Centers, MS Regional Service Centers and Service Account Managers.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Basic to intermediate technical knowledge
• Intermediate communication & customer service skills
• Intermediate call center skills
• Basic knowledge in Microsoft Word and Excel
• Interests focused on mathematics and financial instruments
• Passionate about problem solving, eager to learn new things and technologies
• Support after-sales market team in selling consumables and contact
• To actively establish network and develop relationships with existing and potential customers

Please consider me for the associate customer support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for direct contact from Microsoft to the customers via the MS hotline, Email and Internet service.

Please consider my experience and qualifications for this position:

• A positive, professional demeanor
• Experience using CRM software such as Salesforce
• Friendly and upbeat style
• Investigates and takes action to meet customer’s needs
• Applies systematic approach to solving problems
• Professional and positive in interactions with others and is able to establish rapport quickly
• Treats others with courtesy and respect
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals

I would like to submit my application for the associate customer support opening. Please accept this letter and the attached resume.

Previously, I was responsible for support for running sensitive, reliable and efficient LC-MS/MS bioanalytical assays for TK/PK assessment.

My experience is an excellent fit for the list of requirements in this job:

• Proficiency with Microsoft Application Software
• Completes work under moderate/minimal supervision
• Is detail oriented, organized, and process driven
• Proficiency in Customer Relationship Management systems such as Salesforce
• Previous experience in Microsoft Office suite
• Previous experience in Bookmaster, Salesforce and the Service Cloud would be advantageous
• Take advantage of all opportunities to learn and develop new competencies
• Share information and ideas, and ask questions to ensure common understanding

I submit this application to express my sincere interest in the associate customer support position.

In the previous role, I was responsible for remote Desktop Support, VPN Support, MS Outlook support.

Please consider my experience and qualifications for this position:

• Previous exposure to a Customer and Sales Support environment is desirbale
• Customer Support — Process customer orders for ingredient products, address questions, resolve issues, and respond to inquiries
• Excellent knowledge of VMware\Hyper-V - Implementation and configuration of VMware Cluster environments
• Thorough knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS)
• Exposure to Microsoft SQL, understanding of Microsoft clustering technologies and experience of SAN highly desirable
• At least 6 months experience within eEnrollment product (preferred)
• Extensive experience with Salesforce
• Awareness of quality

I am excited to be applying for the position of associate customer support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for excellent customer service through interactions with customers via telephone, e-mail, trouble ticket, MS Lync, and in person.

My experience is an excellent fit for the list of requirements in this job:

• Serve as a liaison between external customers and internal functions to ensure customer satisfaction
• Willingness to exhibit flexibility in support of changes
• Experience resolving problems in a dynamic environment, successfully lead, prioritize, and execute multiple tasks/activities at a time
• Fluency in English (SpanishorFrenchadvantageous)
• This is an office based role in Milan
• Bilingual with fluent English (at least CEFR C1 level) and Italian
• Participate in the after-hours program for the department
• Experience resolving problems, and successfully leading, prioritizing, and executing multiple tasks/activities simultaneously