Customer Support Supervisor Cover Letter

Please consider me for the customer support supervisor opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for the installation and/or upgrades of new hardware and software to the client environment, including but not limited to computers, laptops and printers.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Keen organization and leadership skills
• High level of communication (verbal and written)
• Works with pace and high level of customer focus
• Able to coach individuals to success
• Thorough knowledge of business policies and human resource practices
• Able to lead change management/ processes
• Experience in automotive parts sales strongly preferred
• PC skills including Word, Excel, PowerPoint, Outlook, and Salesforce

Please consider me for the customer support supervisor opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for onsite technical support for LAN, server, desktop, laptops, and printers, including associated applications and systems.

Please consider my qualifications and experience:

• Organization units
• Knowledge in Building Materials/Construction industry preferred (Cement, Aggregate, Fly Ash, Ready-Mix and Block.)
• Open to work outside of normal business hours and weekends
• Knowledgeable of the operational requirements of existing accounts
• Speaks effectively before groups of customers or employees
• Supports change and innovation within organization
• Experience leading a team of people within a similar environment will be a distinct advantage
• Skilled at diving into the details big picture strategic planning

In response to your job posting for customer support supervisor, I am including this letter and my resume for your review.

Previously, I was responsible for iT helpdesk and desktop support for all computers, software, emails, lab computers, applications, phone, voicemail and printers to all end-users in the office and remote users.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Previous people management and project management experience is preferred
• Working knowledge of Process Excellence methodology and/or certification is preferred
• Business knowledge of Sales & Marketing, E-Commerce and Finance is preferred
• Proven working experience to manage a team of 12+ multi-lingual Customer Service Reps
• Manage teams to support customers via inbound Phone, Email, Chat, Social Media
• Working knowledge of Process Excellence methodology and/or certification preferred
• Previous experience in business process re-engineering or process improvement, involving broad-based information systems, utilizing tools and techniques to effect business change
• Leadership skills that energize multidisciplinary work teams to respond to business needs

Please consider me for the customer support supervisor opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for local and cross-site support for hardware and applications (Office 365, printers, laptops, WYSE terminals, VC equipment, Skype for Business, mobile and virtual phones).

My experience is an excellent fit for the list of requirements in this job:

• Demonstrable evidence of influencing positive change within a help desk/NOC environment through great customer service
• Good technical expertise and proficient in use and application of PC spreadsheet with emphasis in MS Excel and downloading capabilities
• Previous experience or knowledge in MS Access and/or Sequel
• Experience with Call Center Metrics
• Strong Reporting Experience Preferred
• Experience with Contact Center
• Accomplishes tasks mainly through direct supervision of predominately highly skilled non-exempt and entry level exempt employees
• May perform, especially in staff or professional business, ongoing operational tasks of

In response to your job posting for customer support supervisor, I am including this letter and my resume for your review.

Previously, I was responsible for first level support for business processes including desktops, laptops, thin clients, mobile devices, peripherals and supported software applications.

My experience is an excellent fit for the list of requirements in this job:

• Proven dedication to exceptional quality through the FMS quality audit process
• In the top half of the FMS tech knowledge score database
• Has shown to be great support for peers and fellow associates
• Enhanced knowledge of TLS product and FMS service
• Hold regular meetings with Customer Support Manager to review performance and direction of the Customer Support department
• Deliver reports, presentations, and communications regarding Customer Support updates and benchmarking
• Excellent attention to detail and analytical problem solving with strong decision making skills
• Experience within the automotive industry preferred