Customer Support Rep Cover Letter

Please consider me for the customer support rep opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for pre and post-sales support of hardware, software, systems, sub-systems and/or applications to internal and external customers via phone, email and on-site.

Please consider my experience and qualifications for this position:

• MS Outlook, Excel, Word, Explorer
• Superior customer service and phone skills are essential
• Strong knowledge of Microsoft Outlook Applications is necessary
• Computer knowledge with databases is necessary
• Typing a minimum of 45 WPM is crucial
• Experience in the design and configuration of IBM WebSphere Application Server, IBM integration BUS, IBM MQ, IBM DataPower Gateway, and IBM API Connect
• Experience in the design and configuration of web servers such as Apache or Nginx
• Experience is the design and configuration of applications servers such as Apache Tomcat, Node.js, or Red Hat JBoss

I would like to submit my application for the customer support rep opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; Respond to customers seeking help.

My experience is an excellent fit for the list of requirements in this job:

• Experience with export documentation/international shipments highly desirable
• Experience with document processing and storage
• Knowledge of Lean Process Improvement
• Professional -gets things done- mindset
• A positive, proactive customer satisfaction mindset and attitude
• Proficiency with common office software, such as Microsoft Office
• The nature of this role is mainly sedentary, with long periods of sitting
• Bilingual, Spanish speaking and writing skills (fluent)

Please consider me for the customer support rep opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services;.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience in the design and configuration of micro-service technologies such as Docker
• Superior Customer Service Skills and phone skills are essential
• Typing 45+ WPM is necessary
• HS Diploma or equivalent in related experience
• Experience in transportation, logistics, and freight forwarding working with Ocean processes
• Positive response to improvement
• Excellent service etiquette
• Knowledge of Windows applications, including Word and Excel

In response to your job posting for customer support rep, I am including this letter and my resume for your review.

In the previous role, I was responsible for technical support to Netapp customers, field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Hands-on experience with robotic liquid handling instruments
• In depth utilization of data analysis tools such as Excel, JMP or other statistical software is desirable
• Good knowledge of Navy acronyms, equipment, systems and operations
• Requires a flexible schedule that accommodates temporary shift changes to cover absences and workload changes and is punctual with a record of few unplanned absences
• Familiarity with HPE hardware and support would be ideal
• Experience in equipment qualification and/or software (spreadsheet or database) validation
• Assist Account Managers with quotations, follow-ups
• Able to work near mechanical parts and under moderate noise

I am excited to be applying for the position of customer support rep. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for training and advice on the use of systems and applications related tointernal products and services.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• A+, Network+, or Security + certification(s) desirable
• Knowledge of ShoreTel Sky ACD
• Able to work independently and resolve problem
• Customer and BMC Numara Footprints ticketing system experience preferred
• Knowledge base utilization
• Customer scheduling/follow-ups
• Strong knowledge of Microsoft Outlook Applications
• Computer knowledge with databases