Call Center Customer Service Rep Cover Letter

In response to your job posting for call center customer service rep, I am including this letter and my resume for your review.

Previously, I was responsible for eXCELLENT Customer Service over the phone * strong computer knowledge & skills * Ability to be PUNCTUAL and on time to work daily.

Please consider my experience and qualifications for this position:

• Are available to work various eight-hour shifts
• Are a great communicator with excellent listening skills
• Can deal with upset customers while demonstrating patience and empathy
• Have excellent organizational skills in regard to documentation
• Possess a collaborative “what-ever-it takes” attitude and flexible work ethic
• Possess excellent multi-tasking skills while maintaining attention to accuracy and detail
• Successfully complete all pre-hire screens, including background check, drug screen, and credit check
• Knowledge Medicare/Medicaid is preferred

In response to your job posting for call center customer service rep, I am including this letter and my resume for your review.

Previously, I was responsible for customer service via all communication channels (written and verbal) addressing customer requests and inquiries concerning services, water quality and billing concerns.

My experience is an excellent fit for the list of requirements in this job:

• Fraud Prevention experience preferred
• Respond to common inquires and complaints from customers, regulatory agencies, and members of the business community
• Uses authorized system to gather and provide information and/or update customer records
• Prior work experience in the medical billing industry
• Previous customer service experience preferred in retail, food service, hospitality or call center
• Preferred inside sales or telesales experience
• Familiarity with working in a call center and/or insurance related role
• Call Center and/or insurance experience

I am excited to be applying for the position of call center customer service rep. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for excellent and quality customer service to our client’s customers -Keep abreast of client developments affecting customer service by reading daily updates -Handle, research, educate, troubleshoot, and resolve any type of inquiries/requests from customers -Use Microsoft Programs and client specific computer systems and databases to review accounts and update data with accurate information for tracking and customer relationship management -Complete work within established time guidelines and metrics while maintaining strict confidentiality -Conduct self-evaluations using quality coaching tools and access personal skill development Profile for Success: -Strong & Professional Communication Skills -Proficient & Knowledgeable within a Computer, Windows, and Internet-based Environment -Effective Time Management & Organizational Skills -Demonstrated Problem Solving and Decision Making Skills -Call Center or Customer Service Skills.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Previous experience in customer service is strongly preferred
• Medicare/Medicaid knowledge is preferred
• Experience running diagnostic programs to resolve problems
• Experience troubleshooting windows based applications including Outlook, MS Office, Internet browsers, is needed
• Minimum of two months experience in a high volume call center or customer service environment
• Previous customer service/call center experience is preferred
• Answer incoming calls to answer inquiries and questions, handle complaints, troubleshoot problems and provide information in a call center environment
• English language proficiency with professional level diction

In response to your job posting for call center customer service rep, I am including this letter and my resume for your review.

In my previous role, I was responsible for prompt and courteous service to all internal and external customers, exhibiting professional phone and customer relations skills; maintaining a high level of information security while supporting the goals and mission of the bank.

Please consider my qualifications and experience:

• Software SAP, SalesForce, Oasis, Logility, EPORTs, AXIOS, and WMS (preferred)
• Extensive knowledge of retail brands and services preferred
• Passing marks on all New Jersey Department of Revenue testing
• Handles and records inbound pharmacy calls from members, providers and pharmacies to meet departmental and CMS standards
• Explains Point of Sale claims adjudication, state CMS policy/guidelines, and any other necessary information to providers, members and pharmacies
• Assists with clerical services/tasks and other day-to-day operations as delegated
• Effectively communicates plan benefit information, including but not limited to, formulary information, copay amounts, pharmacy location services and prior authorization outcomes
• Assists member and providers with initiating oral and written coverage determinations and appeals

I am excited to be applying for the position of call center customer service rep. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for general clerical services to internal customers in the processing of Human Resources transactions to provide an effective customer service and clear advice to customers.

Please consider my experience and qualifications for this position:

• Demonstrated tenure in previous roles
• Record of excellent attendance & punctuality
• Comfort working in a high volume & fast paced call center environment
• Knowledge in Licensure Terminology, strongly preferred
• Strong communication, telephone & writing skills
• Excellent written and verbal communication skills, friendly and professional phone manner, and grammatically correct and concise written correspondence
• Genuine commitment to providing a positive customer experience
• Be upbeat and personable with each individual that calls in