Bilingual Customer Service Rep Cover Letter

I am excited to be applying for the position of bilingual customer service rep. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for information about departmental policies, procedures and regulations to students, faculty, staff and the general public who may come to the office.

My experience is an excellent fit for the list of requirements in this job:

• Basic skills in MS Word and Outlook using multiple software applications preferred
• Our client is actively searching to fill this role
• Thorough knowledge and use of Windows based PC applications, including word processing, spreadsheets
• Working knowledge of trust accounting systems, recordkeeping systems, participant trading platforms and other web based transaction platforms utilized by participants
• General knowledge of employee benefits, ERISA and IRS regulations and applicable rules and regulations covering retirement plans
• General knowledge of self-directed online brokerage system and documentation and brokerage, settlement and trading functions
• Experience with, Datasweep, SalesForce Service Cloud, Netsuite or SAP is neecssary
• Medium to advanced Microsoft Office skills are preferred

I submit this application to express my sincere interest in the bilingual customer service rep position.

In my previous role, I was responsible for consultation on all technical systems, software applications and enforces IT policies and standards.

Please consider my experience and qualifications for this position:

• Detail oriented and able to work independently, working effectively in a team environment
• Experience with customer service, technology
• Proficient in Spanish and English both written and verbal
• Previous stable work history in customer service, either face-to-face or over the phone
• Available to work 2nd shift
• Will have completed Post-Secondary Education in Commerce, Business, or Financial Planning
• Are motivated to utilize strong interpersonal and communication skills both with customers and other Scotia iTRADE employees
• Have a positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments or duties

I would like to submit my application for the bilingual customer service rep opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Extremely detail oriented is necessary
• Motivated, results oriented and persistent is necessary
• Excellent verbal and written communication/customer service skills are preferred
• Prior call center experience in a healthcare environment preferred
• Bilingual in Spanish (advanced proficiency - both written and verbal)
• Fluent in oral and written Spanish and English
• Skilled in problem solving to quickly assess current state and formulate recommendations
• Knowledgeable in medical equipment

I am excited to be applying for the position of bilingual customer service rep. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for a customer friendly service experience for customers with questions or issues related to healthcare, health insurance or related topics.

Please consider my experience and qualifications for this position:

• Proficiency using MS Office products (Word, Excel)
• Proficiency with Internet-based programs/applications
• We require a dedicated phone line – Deluxe pays for the install fee
• Deluxe provides a computer, keyboard/mouse, monitors, shredder, surge protector, & phone
• Bonus if Healthcare Background
• Working knowledge of cfs, alpha or similar order management system
• Proficient with ms office products and outlook
• Knowledge of furniture products preferred

Please consider me for the bilingual customer service rep opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for staff support to supervising professional staff by assisting in the development of policies and procedures related to the Service Centers.

Please consider my qualifications and experience:

• May have previously completed a CSC course
• May have language skills in Cantonese, Mandarin, or French
• Be a part of, and contribute to, a culture of inclusion, diversity, and potential
• Knowledge and practical use of desktop applications software
• Accurately transcribe on a screen while listening to callers
• Flexibility to possibly work a routing shift with days and evening hours subject to change
• Excellent listening, oral, spelling and grammatical communication skills in both French and English languages
• Temperature in the service center is 72 degrees