Bilingual Customer Service Representative Cover Letter

I would like to submit my application for the bilingual customer service representative opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for input surrounding policies/procedures and training documentation, including new policies or modifications to existing policies for the client and/or department.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Handle customer complaints and other problems, ensure those are solved rapidly in an efficient and professional manner to satisfy the customer
• Support the sales representatives in the markets in a service- and solution-oriented manner
• Actively contribute to the ongoing optimization of service processes
• Ensures the administrative handling of returned goods
• Ensures accurate data input on a daily basis in all systems
• ERP systems– work with implementation experience preferred
• Fluent in both Spanish and English (able to read, write and speak both)
• Have interest in working with multiple staff teams

I would like to submit my application for the bilingual customer service representative opening. Please accept this letter and the attached resume.

Previously, I was responsible for training to Treasury Services Client Support Rep 1s on new policies and procedures.

Please consider my experience and qualifications for this position:

• Maintains a positive, empathetic, and professional attitude towards callers
• Responds promptly to caller inquiries
• Keeps record of caller interactions and accurately completes data entry into designated systems
• Communicates and coordinates efforts with team as necessary
• Maintains strict confidentiality of member information according to HIPAA and company policies
• Microsoft Outlook-Beginner-Preferred
• Microsoft Excel-Beginner--Preferred
• Microsoft Word-Beginner-Preferred

I would like to submit my application for the bilingual customer service representative opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for excellent customer service to retail and control brand customers while keeping in mind the company’s policies and standards, and in compliance with any relevant Legislative/regulatory requirements.

Please consider my experience and qualifications for this position:

• Provide customer service to customers and sales representatives in assigned geographic regions
• Enter purchase orders received via phone, fax, or email
• Review and price customer orders for assigned geographic region
• Send order acknowledgements
• Provide high quality customer service by taking, expediting, and following up on customer orders
• Maintain customer contact information, shipping requirements, and pricing set up information in appropriate program(s)
• Interact with employees in other departments as needed
• Price and process field service reports

In response to your job posting for bilingual customer service representative, I am including this letter and my resume for your review.

In my previous role, I was responsible for timely and accurate information to the client group, including HR policies, processes and procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Customer service experience in a transaction based environment such as a call center or retail location, preferred
• Self-starter, efficient, organized
• Extremely patient and pro-active
• Previous experience as a Customer Service Rep preferred
• Dynamic, enthusiast, energetic and team worker
• Fluent in English and Portuguese OR Spanish
• Knowledge/experience with inventory software, order processing systems, and spreadsheet software
• Analytical – collects and converts data to complete assigned tasks

Please consider me for the bilingual customer service representative opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for the range of Wagner-Peyser labor exchange services according to state and federal policies and procedures.

Please consider my qualifications and experience:

• Tener buen dominio del Espa-ol e Ingles
• Excelente Servicio a cliente
• Habilidad de utilizar m-ltiples plataformas y sistemas
• Habilidad de identificar problemas y tomar acciones correctivas
• Habilidad de mantener la calma bajo presi-n y atender a clientes que est-n, molestos
• Habilidad de escuchar, entender y realizar preguntas que ayuden a solucionar el problema
• Knowledge of indemnity insurance practices, contracts and managed care preferred
• Prior experience with DB pensions