Bilingual Customer Care Cover Letter

I would like to submit my application for the bilingual customer care opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for facilities, providers and members with routine healthcare information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Creole proficiency preferred
• Solid verbal communication skills with a professional telephone etiquette • Basic math, reading, writing, organizational skills, and problem solving capabilities
• Strong computer skills with a working knowledge of MS Office and intermediate Excel knowledge preferred
• CareMaster or large AR system experience will be considered an asset
• Capable of working independently and within a team environment
• Intermediate skill in Word and Excel
• Flexibility with regards to work schedule
• Passion for delivering exceptional service

In response to your job posting for bilingual customer care, I am including this letter and my resume for your review.

In my previous role, I was responsible for reports and handles non-routine and difficult inquiries across multiple functional areas (credits/debits, customer account management, supply chain, transportation).

Please consider my experience and qualifications for this position:

• Prior contact center experience preferred
• English and Spanish Language Fluency
• Medicare/Medicaid Grievance and Appeals experience
• Good computer skills including proficient with Microsoft Word, Excel and Outlook
• Strong communication both verbally and written, in both French and English
• Experience with Order-to-Cash transactions within SAP Consumer and SAP Fusion preferred
• Previous Customer Service Experience in a Health Care setting strongly preferred
• Excellent communication, written, and reading skills

I submit this application to express my sincere interest in the bilingual customer care position.

In my previous role, I was responsible for education and assistance to supply chain customers utilizing available tools such as VNC Remote Access and online video tutorials.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Excellent communication and interpersonal skills written language proficiency in Brazilian Portuguese and English
• Problem solving and decision making skills, proactive and a good team player
• Organizational skills and respect for deadlines
• Possess an exemplary positive attitude
• Excellent phone manner and written communication style
• Proficient in MS Office, email applications, and Internet browsers
• Good working knowledge of veterinary and medical terminology
• Post-seconday education preferred

I am excited to be applying for the position of bilingual customer care. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for high level of service, tools and analysis to solve impacts in the supply chain company > client.

Please consider my qualifications and experience:

• Experience having worked in a call-centre
• Increase sales by cross-selling
• Paid vacation, personal and sick time
• Bilingual English/Korean (read, write, and speak)
• Six months experience with Internet Explorer, Microsoft Office, navigation between software and dual monitors
• Flexible work schedules that are subject to change based on business needs
• Mechanical background helpful
• Bilingual and fluent in English and Spanish is highly desirable

I submit this application to express my sincere interest in the bilingual customer care position.

In my previous role, I was responsible for customers with an explanation of the claim process, a status on existing claims, and give information about other services as needed.

Please consider my qualifications and experience:

• Inbound Script Reading
• Knowledge of cash management industry, including systems, products and services
• Excellent communication and analytical skills is helpful
• Demonstrates informal leadership skills
• Experience with SAP Fusion Order-to-Cash transactions preferred
• Experience supporting projects is preferred
• Data mining or analytics experience is helpful
• Optical industry experience or experience within J&J Vision Care’s Customer Care department preferred