Customer Service Rep Cover Letter

In response to your job posting for customer service rep, I am including this letter and my resume for your review.

In the previous role, I was responsible for field service representation and technical support to the customers and initiate corrective actions to ensure customer satisfaction with company products and services.

My experience is an excellent fit for the list of requirements in this job:

• Excellent grammar and phone etiquette
• Experience in manufacturing or in an automotive, truck parts or truck service environment preferred
• Resolving parts ordering issues and returns from dealers
• Identifying parts per dealer inquiries
• Expediting, upgrading, verifying and cancelling orders
• Review, analyze, report historical parts return data
• High level of phone confidence & professionalism in all modes of communication with internal or external customers
• Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systems within the defined service standards

I submit this application to express my sincere interest in the customer service rep position.

Previously, I was responsible for effective tracking and communication to customers regarding Symbeo services, products, upgrades and changes.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Coordinates and allocates resources to fulfill customer requests and provides technical services upon request
• Coordinates communications with internal departments to meet customer and Company needs
• Enforces company fee structures and pricing within discretionary parameters
• Maintains up-to-date understanding and first-hand knowledge of specific job site constraints, such as vehicle egress/ingress, operational time restrictions, wash-out locations
• Reviews customers’ project specifications and makes recommendations on the use of mix designs and additional company proprietary products
• Evaluates material sourcing and mix design specifications in order to designate primary and secondary delivery plant locations, and coordinates with Technical Services to ensure that each of the assigned project’s mix designs are made available to batch at both plants
• Assists with basic quality and service issues at the job site via phone and in person
• Supplies customers with product and delivery information

I am excited to be applying for the position of customer service rep. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for input to Border States personnel on customer needs or concerns regarding pricing, products, competition and procedures.

Please consider my experience and qualifications for this position:

• A superstar personality
• Experience managing international export cases including working with customs issues in a very fast-paced environment
• Excel proficiency including pivot tables and VLOOKUPs and other Microsoft Office products - PowerPoint, Word, Outlook
• Experience in SAP ECC and/or Salesforce.com
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine
• Computer knowledge to access patient information
• Prior experience in a customer service hospital or medical environment preferred
• Monitor the buses and ensure that they are on time

In response to your job posting for customer service rep, I am including this letter and my resume for your review.

In the previous role, I was responsible for customer service via phone, email, or chat by answering questions concerning corporate products, services, accounts, and updates customer data.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience with Microsoft Office, order entry software and email
• Basic understanding of standard concepts, practices and procedures
• Basic data entry/keyboard skills
• Requires a minimum of a high school diploma with a strong background in a customer service related area
• Project a customer service and friendly attitude
• Efficiently and accurately enter data and utilize a personal computer for a variety of customer service/order entry activities
• Exercise good judgement when dealing with employees and customers
• Deal effectively and professionally with a wide variety of people and situations

I would like to submit my application for the customer service rep opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for information about organization products or services, discuss customer accounts, and understand/ address customer requirements and ensure customer satisfaction.

My experience is an excellent fit for the list of requirements in this job:

• Familiarity with HUD Mortgage Servicing requirements and HECM loan program
• And Upbeat, high energy, enthusiastic attitude
• VERY detail orients
• Available to work at anytime virtually including any overnight shifts
• Experience working with metrics in a call center environment
• Customer Service or Supply Chain related experience is preferred
• Excellent interpersonal, presentation, business acumen, planning, problem solving, and decision-making skills are preferred
• Previous experience in group insurance administration or underwriting is preferred