Customer Support Rep Resume Samples

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DH
D Haag
Delilah
Haag
89114 Janelle Field
Houston
TX
+1 (555) 968 5437
89114 Janelle Field
Houston
TX
Phone
p +1 (555) 968 5437
Experience Experience
03/2015 present
Houston, TX
Senior Site Specialist On-site Customer Support Rep
Houston, TX
Senior Site Specialist On-site Customer Support Rep
03/2015 present
Houston, TX
Senior Site Specialist On-site Customer Support Rep
03/2015 present
  • Preparation of Sales Quotations and sales support
  • Order Entry for multiple accounts and ship to destinations
  • General customer service, including receiving / responding to customer calls and emails. ---Inquires to range from order status / expedite, returns, invoice resolution, order corrections and pricing resolutions
  • Other duties to include
  • Inventory management (low volume), on site sales support, asset management support and remote support for area team members
  • Occasionally lift up to 50 lbs, with assistance
  • Proficient in Microsoft Office program, especially Excel
09/2007 09/2014
Dallas, TX
Customer Support Rep-affinity
Dallas, TX
Customer Support Rep-affinity
09/2007 09/2014
Dallas, TX
Customer Support Rep-affinity
09/2007 09/2014
  • Assist Account Managers – Project manager with training of Client – Leagues/Clubs, etc
  • Provide technical assistance to client and users
  • Provide Customer Support to online users
  • Assist client/users with configurations for Online Registration
  • Assist client/users with scheduling and field assignments
  • Assist client/users with configurations for Tournament and Gaming Configurations
  • Participate in Offsite Training Sessions as requested
06/2001 05/2007
New York, NY
Customer Support Rep
New York, NY
Customer Support Rep
06/2001 05/2007
New York, NY
Customer Support Rep
06/2001 05/2007
  • Assists Project Manager / Program Manager and assist in Budget Monitoring and Meeting with stakeholders
  • Accounts management - common goal agreement, customer profiles and standard work
  • Manages and Co-ordinates the Project Schedule with the team members and make sure they know their scope and responsibilities
  • Actively participate in the High Performance Checking (HPC) program including Branch HPC displays, Big Days, and Tell a Friend program
  • Develop and implement best practices to achieve service targets and continually improve services
  • Will work within a structured team environment with some having line management responsibilities
  • Orders Management process alignment and improvement
Education Education
Bachelor’s Degree in Accountability While Delivering Superb Customer Service
Bachelor’s Degree in Accountability While Delivering Superb Customer Service
Webster University
Bachelor’s Degree in Accountability While Delivering Superb Customer Service
Skills Skills
  • Proficiency with basic Microsoft Office; Advanced Excel skills and ability to work with large spreadsheets
  • Good multi-tasking skills, detail-oriented and able to prioritize work load efficiently
  • Able to multi-task, detail-oriented and able to prioritize work load efficiently
  • Highly transferable sales and service skills
  • Good basic math skills to ensure the maintenance of complete, accurate transactions and balancing records
  • Excellent relationship management skills, high level of professionalism, maturity and enthusiasm
  • Strong troubleshooting ability with general computer systems
  • Ability to be a strong team member, build relationships with colleagues and set the example by eager participation
  • Expected to be knowledgeable in and understand the link between projects and organizational goals
  • Strong incoming and outbound phone skills with active listening ability
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12 Customer Support Rep resume templates

1

Customer Support Rep Resume Examples & Samples

  • Provide direct support, normally by telephone and email, to users of ALEKS, including instructors, teachers, administrators, students, as well as Sales and Marketing staff of partner companies
  • Contact customers according to procedures and timetables set by the supervisor in order to work with them regarding the use and effectiveness of ALEKS
  • Assist in departmental activities including research, documentation, and training
  • Observe and support departmental and company-wide standards for conduct, communication and record keeping
  • High School Diploma or equivalent required; Associate's or BA degree preferred or equivalent experience
  • Familiarity with PC and Macintosh computer operating systems and applications
  • Proficiency in basic mathematics preferred
  • Technical (IT), network administration, and/or programming experience a plus
  • Strong presentation skills and prior training experience a plus
2

Customer Support Rep Resume Examples & Samples

  • Process order entry and validate
  • Order follow-up; entry-build-delivery-invoice and maintain communication liaison between factory, divisional work team and customers
  • Coordinate and resolve operational issues in order to cash process
  • Collabrate with account manager, pricing team, production planner, despatch planner and documentation team to ensure successful order fulfillment
  • Understand product changeovers and NPI changes by participating in any relevant communications
  • Orders Management process alignment and improvement
  • Accounts management - common goal agreement, customer profiles and standard work
  • Participate in cross functional projects
  • 1 years working experience in order fulfillment, customer service or logistic
  • Good knowledge in MRP system
  • Fluent in English (Japanese / Korean is a plus)
  • Good team work
  • PC literacy is beneficial with special emphasis on EXCEL
  • Work experience in an accounting or legal environment
  • Organizational and record keeping skills
3

Customer Support Rep GRM Resume Examples & Samples

  • Contribute to the effective operation of GRM unit by
  • Provide support in the handling of incoming/outgoing account assignments, maintaining GRM account records as appropriate
  • Ensures timely identification of the risk associated with all accounts assigned to the unit, enabling prompt action to minimize loss and secure the Bank’s position
  • Prepare and dispatch reports in a timely manner
  • Accurately process and track all ROO’s on active and charge off accounts
  • Ensure the delivery of Customer Service fosters overall Customer/Unit satisfaction consistent with Scotia Service Standards
  • Ensure security procedures are strictly adhered to. Documentation, and the use of terminal/computers are properly safeguarded/ controlled; immediately reporting any variance to the Manager, Customer Exceptions
  • Maintain the integrity and confidentiality of Bank and Customer information under the rules and regulations as set out in the Banks Privacy Code
  • Ensure accurate processing of account maintenance
  • Maintain a sound knowledge of all operating procedures and systems relating to the effective operation of prescribed duties
  • Maintain strict adherence to Bank and Department security procedures with respect to assigned authorities and responsibilities. Review all record keeping and operating practices to conform to established regulation and procedures. Report any unusual occurrences or fraudulent activity to the Manager, Customer Exceptions
  • Detailed knowledge of Bank collection policies and procedures
  • Proven communication skills to optimize collection effectiveness
  • Good knowledge of the Bank’s Operation and Accounting policies and procedures
  • Detailed knowledge of the GRM’s operating procedures
  • Ability to data enter 60 WPM
4

Customer Support Rep Resume Examples & Samples

  • To update customers on the various stages of a customer request until the customer's issue is resolved
  • Experience with all Microsoft products
  • Excellent interactive skills required (verbal and written communication); Experience in analytical analysis preferred
5

Customer Support Rep Resume Examples & Samples

  • Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI)
  • File and maintain documentation
  • Interfaces with customers on a day-to-day basis
  • Prepares and submits customer quotations per established price list
  • Responds to internal and external customer question
  • Compiles and generates various customer/sales report
  • Contract review of customer purchase orders
  • Capable of working unassisted with OEM and aftermarket customer requirements
  • May respond to other administrative requests from Account Managers
  • May input forecast information and/or participates in planning meetings
  • Picks up and distributes department mail
  • Cross train with other Customer Support Representatives
  • May provide limited coverage (short term) for account management function
  • Small international locations may be involved in other administrative tasks from other functional areas (i.e., payment processing, after hour calls)
  • May provide product or technical application information
  • May assist in preparing customer account review packages
  • Limited face-to-face customer contact, which may involve minimal travel
  • Smaller international locations may require low-level product application work
  • Actively participates with account receivables management (collection process, validate PO to sales order, collections, etc.)
  • Expert knowledge of computer systems and software applications
  • High level of professional communication and interpersonal skills
  • Must work effectively in a team environment
  • Able to multi-task, detail-oriented and able to prioritize work load efficiently
  • Sound judgment and decision-making skills regarding routine, day-to-day functions
  • Thorough understanding of the organization and internal resources
  • May be required to have multi-lingual language capabilities dependent on customer base or location (verbal and written)
  • Solid understanding of the sales process
  • Able to understand and apply, to some extent, international commercial transaction specifics
  • Working knowledge of Woodward products, applications and services
  • 2-5 years of demonstrated work experience in customer-interface role and general business process understanding
6

Senior Customer Support Rep Resume Examples & Samples

  • Provide World Class Client Service to Merchants and Resellers via inbound phone calls
  • Thoroughly describe and document work using call ticketing systems
  • Update the ticketing system with current status of all ongoing issues and Merchant Contacts​
  • High School Diploma required, Associate or Bachelor's degree preferred
7

Plant Sales / Customer Support Rep Resume Examples & Samples

  • Preparing complex quotes for current and prospective customers
  • Processes order-related paperwork
  • Prepares and issues reports
  • Assists in formulating budgets and monitoring performance
  • Complies with all EHS rules required for the work environment
  • Performs other duties, as assigned
  • Effective negotiation, interpersonal, and communication skills are necessary
  • Ability to lead a collaborative cross functional team
  • Proficiency with Microsoft Office products required
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
8

Customer Support Rep Engine Systems Resume Examples & Samples

  • Maintain off-line sales systems as required (i.e., Product Master, FACT)
  • Responds to customer pricing requests per established price list
  • Interacts with other departments as required (order status, delivery updates, warranty & quality)
  • File and maintain documentation. Interfaces with customers on a day-to-day basis
  • Over-time may be required with little or no notice to accommodate customer needs
  • Assists with account receivables (validate PO to sales order, collections, etc.)
  • May input forecast information
  • Maintain customer profiles as required
  • Basic knowledge of computer systems and software applications
  • Professional communication and interpersonal skills
  • Good multi-tasking skills, detail-oriented and able to prioritize work load efficiently
  • Basic understanding of the sales process
  • May be required to understand and apply international commercial transaction specifics
  • Demonstrated work experience in customer-interface role or business process understanding through formal study
9

In Home / Install Customer Support Rep Resume Examples & Samples

  • Ability to be detailed and focused and organize and prioritize multiple tasks and to follow step by step installation instructions
  • Valid Driver’s license
  • Adheres to uniform/dress code as required by the company
  • Ability to lift up to 40 pounds and ability to climb stairs
10

Customer Support Rep-engrade Resume Examples & Samples

  • Handle heavy amounts of inbound emails and calls on a daily basis
  • Exude patience and ownership in interactions with each client
  • Determine client needs by obtaining additional information as needed to effectively analyze the reported issue and provide appropriate solutions
  • Engage with clients and client services teams to gain an understanding of each client’s environment, contract, and goals
  • Be an expert in all things Engrade with the ability to talk about our services inside and out
  • Work efficiently, accurately and independently to resolve client issues
  • Make quick, informed, and effective decisions on behalf of clients
  • Approach problems with good judgment from a logical, solution-oriented position to ensure appropriate client outcomes
  • Simplify complex issues and language for a non-technical audience
  • Clearly understand and respond appropriately to issues that clients present
  • Consistently compose grammatically correct, concise, and accurate written responses to client issues
  • Efficiently prioritize competing demands on time
  • Demonstrate flexibility by adapting to changes in deadlines
  • Complete individual and team-based tasks and projects effectively within specified timelines
  • Familiarity with multiple browsers, multiple tabs, and window navigation
  • Ability to utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions to customers
  • Two plus years of experience in call center customer service role
  • Talent and interest in working in an ever-changing environment with a desire to continually learn
  • Self-motivated and detail-oriented with the capacity to follow through on projects with minimal supervision
  • Customer-facing technical help desk, product support and/or call center environment experience
  • Engrade Pro platform or other Learning Management System (LMS) knowledge
  • Teaching and/or educational background
  • Passionate about educational technology
  • SAS/Software application support
  • K-12 Education background (former tech employees at schools or districts)
  • Documentation experience
  • Advanced troubleshooting/problem analysis
11

Dealer Customer Support Rep Resume Examples & Samples

  • Two to four years of experience in financial services industry
  • Excellent verbal, written, and interpersonal communication skills
  • Excellent customer service and problem resolution skills
  • Experience with department-specific systems
12

Seasonal Customer Support Rep Resume Examples & Samples

  • Ability to write clearly and accurately following conventional rules for grammar, mechanics and spelling
  • Demonstrated typing efficiency and accuracy
  • Proficient use of PC and customary productivity applications
  • Knowledge of computer systems and gaming platforms
  • Familiarity with good service practices and core values
  • Pleasant, patient, and friendly attitude
  • Ability and willingness to work in a team environment to achieve the greater good
  • Ability to follow through and achieve action items in a multi-tasking environment
  • Attendance and punctuality, meeting established attendance policies
  • Adaptation to change quickly and effectively, maintaining professional attitude and completion of tasks
  • Self-directed focus and achievement of tasks in a team environment to provide appropriate outcomes in a timely manner
  • Interacts with colleagues and customers in a manner which instills confidence in the organization
  • Accepts, provides, and seeks feedback in a professional and courteous manner
  • Develops productive customer relationships by maintaining perspective of their needs in relation to business practices
  • Effective conflict resolution skills that provide solutions to antagonistic or otherwise stressful situations
  • Accepts and welcomes diversity of knowledge, capabilities, insights and backgrounds and works effectively with individuals of possessing contrasting or variant backgrounds
  • Self-imposes high standards for success rather than having standards imposed
  • Sustains integrity of performance under pressure or change
13

After Hours Customer Support Rep Resume Examples & Samples

  • Answers and responds to inbound calls, emails, or chats
  • Verifies all contact information
  • Creates service requests within supplied Customer Relationship Management (CRM) system
  • Files appropriate data (soft and hard copies)
  • Provides direction to customers promoting online self-service and web based solutions
  • Escalates to Technical Support unresolved customer issues
  • Keeps up to date of client performance requirements, product line and service offerings
  • Achieves specified performance goals
  • Additional responsibilities as required
14

Customer Support Rep Resume Examples & Samples

  • Provides full support to the Program/Project Managers in their role of Program/Project Delivery in the provision of project schedule, cost and finance information to aid the Program/Project control and monitoring
  • Will work within a structured team environment with some having line management responsibilities
  • Manages and Co-ordinates the Project Schedule with the team members and make sure they know their scope and responsibilities
  • Compiles and maintains Project reports and MOM
  • Manages communication across the project team, i.e change in Schedule or any other Key Project Updates
  • Vendor co-ordination and relationship if applicable
  • Assists Project Manager / Program Manager and assist in Budget Monitoring and Meeting with stakeholders
  • Qualification: Bachelor's Degree
  • Should have progressing skills in Process – specific
  • Should have baseline skills in General Reporting, Financial Analysis, Continuous (Service) Improvement & Project Management
15

Customer Support Rep-rsa Resume Examples & Samples

  • Logging customer support requests via email and telephone into saleforce.com
  • Validating customers our security processes
  • Communicating with customers directly via support cases and email, whilst following set security procedures
  • Researching licenses/orders in SAP to qualify customers for support
  • Solving customer support cases for licensing and portal queries
  • Troubleshooting customer portal login issues
  • Solving product fulfillment inquires, creating sales orders
  • The position will require coordinating with other teams within RSA to solve customer requests
  • Excellent standard of written English
  • Excellent analytical and trouble shooting skills
  • Very confident with volumes of inbound email and case work
  • Very confident/experienced with outlook
  • Ability to pay attention to smaller details and follow set guidelines
  • Ability to learn and work at fast pace
  • Ability to work as a part of a supportive global team
  • SAP or similar
  • Saleforce.com or similar
  • Languages are not required; however they may put a candidate at an advantage
16

Seasonal Customer Support Rep Resume Examples & Samples

  • 8:00 AM – 5:00 PM - Day shift - $11 hourly (20-29 hours/week)
  • 12:00 PM – 9:00 PM - Mid-Day Shift - $11 hourly (20-29 hours/week)
  • 4:00 PM – 1:00 AM - Evening shift - $11 hourly (20-29 hours/week)
  • 9:00 PM – 4:00 AM - Late Evening shift - $11/12 hourly (20-29 hours/week)
  • 12:00 AM – 9:00 AM - Graveyard shift - $12 hourly (20-29 hours/week)
17

Customer Support Rep Resume Examples & Samples

  • Ability to build and maintain strong customer service relationships
  • Excellent spoken and written English language skills so being able to converse technically and at a basic level at both an operations and management level both internally and externally
  • Ability to lead and drive problems to the appropriate timely conclusion in effort to resolve and contain customer issues
  • Ability to be a strong team member, build relationships with colleagues and set the example by eager participation
  • Document issues and produce records appropriate for customer and management for Incident Status Reports
  • Ability to produce technical documentation as required for customer and internal use
  • Ability to work flexibly, due to shifted working hours (uplifted pay)
  • Ability to travel internationally at short notice as and when required
18

Customer Support Rep Resume Examples & Samples

  • Ability to work independently and as a team member across multiple teams
  • Must be self-motivated, detail-oriented and able to manage one's own work independently in a fast-paced environment with changing priorities
  • Must be able to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service
  • Proficient in the use of Microsoft Office tools (Excel, Word, Powerpoint, etc)
  • Demonstrated experience/exposure to healthcare processes and technology required
  • Customer Service Excellence Certification, or equivalent, preferred
  • Basic understanding of physician office operations, clinical workflows and terminology preferred
  • Prior experience with Epic applications/modules a plus
  • Comprehensive infrastructure, hardware, application and internet troubleshooting skills a plus
  • Knowledge of Beaumont Health System information systems a plus
19

Inhome Install Customer Support Rep Resume Examples & Samples

  • Gentle, compassionate individual who is naturally patient with senior citizens who maybe leery of change
  • Ability to adjust training to meet the needs of our subscribers. This may include speaking more slowly and clearly to ensure they understand our service
  • Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner
  • Processes work orders from Philips Lifeline for installation, training, customer service or retrieval of Philips equipment/products
  • Completes tasks on work order on scheduled date and within a specified timeframe while offering world class customer service
  • Schedules service and retrieval appointments with subscriber/caregiver within expected service and quality standard
  • Acclimates subscriber/care giver to Philips Lifeline equipment and service, ensuring their comfort in its use
  • Complies with Philips protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment
  • Provides management with feedback and ideas for continuous improvement
  • Occasional evening and or weekend appointments required for emergency service work orders
  • QUALIFICATIONS
  • Ability to be very organized and able to operate office equipment (fax machine, PC) dexterity to install hardware
  • Satisfactory background check including state specific requirements
  • Adheres to uniform/dress code as required by the company Ability to lift up to 40 pounds and ability to climb stairs
  • This job needs compassion, ability to converse with all types of people, yet strong organization skills. If you have this mix of skills this is the job for you! Field Install :Customer Support Representative Philips
  • #LI-JW1
20

Senior Site Specialist On-site Customer Support Rep Resume Examples & Samples

  • Preparation of Sales Quotations and sales support
  • Order Entry for multiple accounts and ship to destinations
  • General customer service, including receiving / responding to customer calls and emails. ---Inquires to range from order status / expedite, returns, invoice resolution, order corrections and pricing resolutions
  • Other duties to include
  • Inventory management (low volume), on site sales support, asset management support and remote support for area team members
  • Must possess a High School Diploma, Bachelor’s Degree Preferred
  • Work Overtime, as required
  • Must have reliable transportation to travel between customer sites
  • Collaborate with the on-site commercial team
  • Deliver excellent customer service to include maintaining a professional appearance at all times
21

Customer Support Rep-affinity Resume Examples & Samples

  • Respond to incoming emails, support forms and direct calls from client/customer
  • Provide technical assistance to client and users
  • Provide Customer Support to online users
  • Manually track – technical and user related calls
  • Archive all emails and support forms into related folders
  • Assist client/users with configurations for Online Registration
  • Assist client/users with configurations for Tournament and Gaming Configurations
  • Assist client/users with scheduling and field assignments
  • Customer Training
  • Assist Account Managers – Project manager with training of Client – Leagues/Clubs, etc
  • Participate in Web EX Training Sessions as requested
  • Participate in Offsite Training Sessions as requested
  • Ability to use Internet based applications
  • Working knowledge of standard Internet browser
  • Working knowledge Windows XP
  • Working knowledge Office
  • WEB EX
  • Various network applications
  • Customer Support Experience
  • Three years Customer Support experience
  • One year software support and training experience
  • Ability to maintain positive, professional communications with the customer
  • Ability to manage and lead project review meetings
  • Ability to exercise diplomacy
  • Ability to prepare well written documents for conveying information to the customer
  • Ability to maintain positive, professional manner
  • Ability to exercise good judgment and use initiative
  • Miscellaneous Skills
  • Self-starter ability to remain calm in a fast-paced work environment
  • Ability to follow-up with other departments and client/customer
22

Customer Support Rep Resume Examples & Samples

  • Greeting all customers immediately meeting our Service Excellence Pledge standards
  • Accept payments for loans, lines of credit, safe deposit boxes
  • Provide Customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resets
  • Provide Statement printouts and check copy requests
  • Answers incoming calls, directs calls, and takes messages
  • Other misc. duties as assigned
  • Well developed written and verbal communication skills to maintain professional, courteous, helpful service
  • Follow through to make sure customer is handled properly and branch is aware of future needs
  • Requires the ability to effectively sell and cross sell the services and accounts offered by the Bank
  • Bank Protection Act
23

Customer Support Rep Resume Examples & Samples

  • College degree or comparable work experience required
  • Construction industry experience specific to Piping, Electrical, or HVAC installation/estimating 2 - 3 years preferred but not required
  • 1 - 3 years working in customer support or call center preferred
  • Critical thinking and problem solving skills a must
  • Analytical and intuitive (capable of following logic and then making the intuitive leap to a solution or root cause)
  • Ability to think in terms of abstract ideas
  • Strong troubleshooting ability with general computer systems
  • Customer oriented with strong desire to take care of the customers' needs while following company procedures
  • High interpersonal/social skills
24

Customer Support Rep Resume Examples & Samples

  • Order Management – Validate, determine source of supply, process, invoice and track customer purchase orders
  • Business Partner Support – Execute onboarding for new partners, disbursements, validate and execute claims and channel management marketing programs. Collect and publish sales in and sales out activity
  • Proficiency with basic Microsoft Office
  • Organizational and time management
  • Teaming and ability to forge business relationships
  • High School Diploma with applicable work experience
  • Proficiency with basic Microsoft Office; Advanced Excel skills and ability to work with large spreadsheets
  • Experience with handling maintenance service contracts preferred
  • Oracle / SAP experience preferred
25

Technical Customer Support Rep-direct Hire Resume Examples & Samples

  • Coordinates and performs a range of department support activities; serves as a liaison between other departments
  • Provides administrative support such as answering inbound telephone calls, providing issue resolution support for newly launched Consumer Radiation Monitoring Product
  • Communicates with customers, colleagues, managers in a prompt articulate manner
  • Complies with customer service policies and procedures meeting operational standards
  • Relies on extensive technical knowledge to make decisions and provide superior Client Services
  • Assists customers in problem solving
  • Ensures customer retention and satisfaction
  • Works with Distribution Centers to administrator Reversed Logistics activity
  • Seeks advice and input from the internal staff when needed
  • Proficient knowledge of general office procedures
  • Proficient in English verbal communication skills, including professional telephone manner
  • Ability to make administrative/procedural decisions and judgments
  • Reliability, dependability and flexibility
  • Proven customer support experience troubleshooting and seeking resolution with Client via phone calls
  • Speak/read English/data entry skills, proficient in use of PC
  • Bachelor-s degree or relevant technical customer support work experience
  • 3-5 years of customer technical support phone experience
  • Knowledge in Bluetooth connectivity applications and support
  • Knowledge installing, updating and maintaining IOS & Android Mobile applications
  • Understand home base wireless networking
  • Connectivity configuration trouble shooting
  • Excellent verbal and written communication, and organizational skills
  • Proficient knowledge in Microsoft Office including but not limited to Word, Excel, and Access or similar software preferred
  • Knowledge of basic radiation principles preferred
  • Attention to detail a must
26

Customer Support Rep Resume Examples & Samples

  • 1 - 3 years working in customer support or call center preferred but not required
  • Capable, preferably thrives in high pressure/time critical environments
  • Ability to complete assigned tasks under stressful situations
27

IT Customer Support Rep Resume Examples & Samples

  • Problems \ requests range from simple to complex; the candidate will analyze each request or symptom(s) and provide optimum resolution ulfillment for each customer in a prompt and efficient manner
  • Performance is measured on a variety of Key Performance Indicators (KPI’s), including First Call Resolve (FCR), SLA, and customer services
  • This role requires the ability to interact professionally with a diverse group of customers, team members, managers and subject matter experts
  • Must Have: Strong technical skills, customer service background, excellent communication skills, ability to multitask
28

Customer Support Rep Resume Examples & Samples

  • Product Support for Trimble eComm sales through Trimble’s Aria & EMS tool
  • Data and account set up review to investigate and resolve licensing issues (Oracle)
  • Provide fast and efficient customer service to business partners, dealers, end-users and internal Trimble teams
  • Provide sales assistance and administrative support on problems of limited scope to business partners, dealers, end-users and internal Trimble sales teams
  • Redirect incorrectly routed cases submitted to the appropriate support teams globally. (Salesforce & Remedy)
  • Work closely with Priority Support for technical support and product issues
  • Document and update processes of daily tasks
  • Strong incoming and outbound phone skills with active listening ability
  • Must be fluent in English with the ability to articulate thoughts verbally and in written form in professional and organized manner
  • Ability to exercise judgment within generally defined practices and policies by selecting methods and techniques for obtaining solutions
  • Expected to be knowledgeable in and understand the link between projects and organizational goals
  • Must be a team player and be able to leverage resources through sound organizational skills and teamwork
  • Must be able to work with team members in remote locations
  • Must demonstrate and project a high level of energy and enthusiasm
  • Must be able to accept a high level of personal responsibility for product success in an environment of shared resources
  • Must be comfortable with learning new computer applications
  • Potential for nontraditional work hours
  • Prefer Associates degree and minimum 2 years customer service experience
29

Site Specialist On-site Customer Support Rep Resume Examples & Samples

  • Must be able to read, write and speak English
  • Proficient in Microsoft Office program, especially Excel
  • Occasionally lift up to 50 lbs, with assistance
  • Possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site including providing clear, concise communication with customers
  • Demonstrated ability to consistently meet deadlines
  • Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
  • Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
  • May be required to work independently at a customer location
30

Customer Support Rep-hach Resume Examples & Samples

  • Enter customer orders into the company’s order entry database
  • Administer a variety of holds such as; (priority orders, incomplete/entered orders, web holds, etc.)
  • Enter new accounts and update existing accounts with accurate billing, shipping, and contact information
  • Handle customer complaints and problems in accordance to established business practices
  • Initiate no charge orders, returns, warranty replacement orders, billings, vertical markets & commissions
  • Manage web order & profile linking, website password administration & promotions
  • Act as liaison / customer advocate interfacing with other Hach departments
  • Ensure long term customer relationships by utilizing professional customer service skills
  • Identify and enter sales leads
  • One to two years’ experience in customer service
  • Advanced knowledge of customer support processes (i.e., pricing, products, returns, etc.)
  • High School diploma required. Post-secondary education preferred