Customer Support Agent Resume Samples

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FK
F Kiehn
Flavie
Kiehn
93918 Brendon Springs
San Francisco
CA
+1 (555) 363 6039
93918 Brendon Springs
San Francisco
CA
Phone
p +1 (555) 363 6039
Experience Experience
10/2015 present
New York, NY
Customer Support Agent English
New York, NY
Customer Support Agent English
10/2015 present
New York, NY
Customer Support Agent English
10/2015 present
  • Manages multiple tasks or cases simultaneously without supervision
  • Works with escalated customers and drives actions in post incident reviews
  • Leads in projects for process or quality improvements and documents changes
  • Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis
  • Manage the service requests of customers through different access channels
  • Monitor the service event through completion for compliance
  • Computer proficient
03/2012 09/2015
Detroit, MI
Customer Support Agent Remote
Detroit, MI
Customer Support Agent Remote
03/2012 09/2015
Detroit, MI
Customer Support Agent Remote
03/2012 09/2015
  • General working knowledge of computers, internet, and email
  • Brag to your friends about how AWESOME your job is
  • CRAZY good at multitasking - you will be handling multiple online chats at once
  • Identify trends and issues with our services and alerting supervisor
  • Resolve software and technical questions for customers efficiently and effectively
  • Demonstrated success in customer service
  • Join forces with others and own outcomes
09/2008 10/2011
Los Angeles, CA
Customer Support Agent
Los Angeles, CA
Customer Support Agent
09/2008 10/2011
Los Angeles, CA
Customer Support Agent
09/2008 10/2011
  • Cooperating with other departments and business units about everything concerning B2B clients, respecting the pre & after sales process
  • Answer emails, opening cases in SalesForce, identifying customers, populating case details, and confirming accuracy of data
  • Review support cases logged via the customer portal, populating any missing detail, and confirming accuracy of data
  • Build up other team members by engaging in team meetings, team building activities and maintaining Thumbtack culture
  • Conduct win-back and feedback-gathering processes for current customers considering their deactivating accounts
  • Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources
  • Accurately researches client issues using designated trouble ticket tracking software
Education Education
Bachelor’s Degree in Independent Judgment
Bachelor’s Degree in Independent Judgment
University of California, Irvine
Bachelor’s Degree in Independent Judgment
Skills Skills
  • Ability to participate or lead in projects for process or quality improvements
  • French mother tongue, english – professional level, italian knowledge would be appreciated
  • Excellent communicator with a great telephone manner
  • Highly proficient in Microsoft Office Suite of Products; Excel, Word, Outlook etc
  • Experience in working with fast-paced evolving companies and being able to adapt quickly to new opportunities
  • Detailed understanding of the OSI model as well as understanding the basics of IP networking
  • Strong attention to detail
  • Basic computer proficiency, particularly with Microsoft applications, CRM, and web-based applications
  • Highly transferable sales and service skills
  • Advanced knowledgeable in call routing and case management processes and obligation systems
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15 Customer Support Agent resume templates

1

TSS Customer Support Agent With Dutch Resume Examples & Samples

  • Receive Call Processing
  • Verifying customer entitlements
  • Updating service call activity
  • Dutch: Fluent
2

Russian Customer Support Agent for Online Games Resume Examples & Samples

  • To help with our community related events
  • Forum & game moderation
  • To reply to all emails in relation to online games
3

Danish / Swedish Customer Support Agent Resume Examples & Samples

  • An experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus
  • Quick thinker - work proactively
  • Native/mother tongue speaker for the represented language
4

Spanish Customer Support Agent for Mobile Games Resume Examples & Samples

  • Provide first class support to customers via ticketing system
  • To provide in game moderation
  • To diagnose and troubleshoot customer technical problems
  • To ensure that all customers are treated courteously all the time
5

Customer Support Agent With Dutch Resume Examples & Samples

  • Answering customer calls
  • Verifying customer requests
  • Logging customer requests
6

Customer Support Agent Resume Examples & Samples

  • Exceptional team player with high regard for providing phenomenal customer service
  • Demonstrates initiative
  • Great follow-up skills
  • Ability to function well in a fast-paced office environment
  • Knowledge of standard office procedures, practice and protocols
  • Excellent organization and time management skills
  • Basic computer proficiency, particularly with Microsoft applications, CRM, and web-based applications
  • Bilingual skills
7

Customer Support Agent Resume Examples & Samples

  • Provide solutions to and resolve customer enquiries and complaints
  • Review and update customer’s booking details, and provide them with event information using the PCI system
  • Record detailed customer histories on PCI in relation to actions
  • Using the call disposition tool, record the reason for each call for analysis and Management Information
  • Provide a detailed information system to customers, including information on events, transport, venue locations and amenities
  • Process telephone bookings using the PCI system
  • Consistently work to high customer care standards
  • Attend training courses as required
  • To ensure all hours on your rota are worked, signing in and out at the end of each shift and for all breaks and lunches
  • To attend meetings and briefing sessions as necessary
  • To undertake any other duties as required by management
  • Ability to communicate clearly and precisely in written or verbal form
  • Excellent time management and organisational skills and the ability to react to changes requiring reprioritisation of workload
  • Attention to detail and ability to analyse and solve problems
  • A working knowledge of the Microsoft Office suite
  • Promotes a positive and friendly culture
  • Is open to coaching and feedback
  • An interest in dealing with customers
8

Customer Support Agent Resume Examples & Samples

  • Working knowledge of CRM and Web-based applications
  • Excellent communication skills (written and verbal)
  • Previous experience in a Call Center setting
  • Chat / Email experience
9

Customer Support Agent Resume Examples & Samples

  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable and anticipate future questions to prevent the need for additional contacts, and document interactions through contact tracking
  • Provide high quality customer service and support in a variety of areas including, but not limited to billing, online bookings, cancellations, account management, and escalations
  • Professionally assist vacation rental suppliers through various inbound channels (example, phone calls, email, social media, chat, etc.) including account creation, property listing creation/editing, and using our account management tools
  • Professionally advise travelers on how to use the site, to find a rental, and provide assistance on any questions or issues they have regarding a reservation, and assist with the online booking
  • Review property listings and provide recommendations for both new and existing customers to help them optimize results from the program and maintain strong customer retention
  • Conduct win-back and feedback-gathering processes for current customers considering their deactivating accounts
  • Answer questions and communicate benefits to prospective customers about our programs via phone, email, and online live chat, social media
  • Work as a liaison between customers and our product and development teams, which includes summarizing customer feedback and issues to help manage prioritization of development work
  • Ability to manage escalated cases with professionalism
  • Use automated information systems to analyze the customer’s situation
  • Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
  • Keep accurate and detailed records of discussions and correspondences with customers
  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
  • Utilizes keen problem solving skills to make sound decisions in assessing the needs of the customers by giving accurate information and providing first call resolution
  • Works with leadership and peer group to help ensure processes are up to date and effective
  • Maintains a high level of working knowledge about our products and processes
  • LI-AH1-V
10

Customer Support Agent Resume Examples & Samples

  • Fast & Accurate Data Entry Skills
  • Two or more years of call center customer service experience
  • Provide timely, efficient, and courteous support to customers in areas including, but not limited to: placing orders, billing questions, and system troubleshooting. Respond to customer inquiries over phone, email, and chat
  • Research and analyze information from internal systems and other departments within the organization to resolve complex customer service issues
  • Collaborate with other departments to address and resolve customer service issues
11

Customer Support Agent Resume Examples & Samples

  • Respond to customer inquiries via phone, chat, or email
  • Exceed our customers’ expectations by providing world class customer service
  • Educate Videa customers about the use of our products
  • Engage in real-time troubleshooting with customers to resolve issues
  • Research required information using available resources
  • Troubleshoot, document, and route calls to appropriate resource
  • Maintain customer records and fully document service tickets, actions and discussions in Salesforce.com
  • Perform follow up customer calls where necessary
  • Own the customer and the case through to mutually agreed completion
  • Bachelor’s degree preferred but will consider directly related experience
  • Excellent and verifiable customer focus (achievements, awards)
  • Proficient in relevant computer applications including Microsoft Office 365 suite
  • Knowledge or work experience in Broadcast TV, Advertising, Cable or Media industries desired
12

Customer Support Agent Resume Examples & Samples

  • To provide customer service assistance over the telephone, live chat and email for all consumer websites
  • To process customer requests within the required time frame
  • To ensure customer accounts are administrated correctly
  • To forward calls to other members of staff and in their absence take and pass on messages
  • To use web based systems to search numerous databases
  • To take orders and credit card payments over the telephone where applicable
  • To perform general administration assistance to other teams as required by your immediate supervisor
  • To identify and intercept potential fraudulent transactions and subscriptions, as and when required by your immediate Supervisor
  • To process and approve of online transactions and subscriptions
  • To carry out general day to day duties as and when required to ensure the smooth running of the company
  • To comply with our Financial Conduct Authority (FCA) and Information Security obligations
  • To carry out any general day-to-day duties as and when required to ensure the smooth operation of the Company
  • To comply with the Company’s information security policy and the Company’s ISMS at all times
  • Highly proficient in Microsoft Office Suite of Products; Excel, Word, Outlook etc
  • Previous experience in Customer facing role
  • Previous experience of working in a regulated environment e.g. Financial services
  • Excellent communicator with a great telephone manner
  • Above all positive attitude and lots of enthusiasm
  • We offer the following 'core' benefits
  • 5 days holiday
  • 2 paid charity days (as a business we do a lot of charity work)
  • Pension and life assurance scheme
  • SAYE Share Options Scheme
13

Dutch E-commerce Customer Support Agent Resume Examples & Samples

  • Fluency in written and spoken English & Dutch
  • Specialist Expertise - Proficiency with MS Office, the internet, strong working knowledge of PC based internet and software applications. The ability to learn and adapt to new software
  • Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
  • Proven problem solving skills and experience in delivering practical solutions
  • Problem Solving –Using investigative skills in order to find a resolution
14

Danish E-commerce Customer Support Agent Resume Examples & Samples

  • Providing a high level of professionalism and customer service skills
  • Ability to handle and respond to constant inbound phone calls viaTelephone and occasional email inquiries in a call centre based environment
  • Fluency in written and spoken English & Danish
  • Customer Focus- at least 3-6 months in either an office based or customer facing environment and the ability to function in multiple telephone and email queues covering several product lines
  • High school diploma, bachelor’s degree or equivalent is preferred
  • Experience in an internet company, financial institution or transaction processor preferred
15

Cisco Frontline Customer Support Agent Resume Examples & Samples

  • Fluency in written and spoken English and Dutch
  • Customer Focus – 6-12 months outstanding customer service experience in a service driven environment
  • Specialist Expertise–Computer literate and confident in ability to browse Internet. Interest in computer networking and infrastructures
  • Reimbursement of travel costs (up to £250)
  • Up to 5 nights’ accommodation provided on arrival in city centre hotel
  • Relocation class on first day
16

Norwegian E-commerce Customer Support Agent Resume Examples & Samples

  • Maintain and promote a positive attitude whilst meeting productivity goals
  • Fluency in written and spoken English & Norwegian
  • Effective Communication-Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to the customer along with the ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills
  • Planning & Organising - Ability to multi-task, plan and organize
  • Financial background
17

Swedish E-commerce Customer Support Agent Resume Examples & Samples

  • Research and resolve inquiries verbally, in writing, and on-line
  • Fluency in written and spoken English & Swedish
  • Responsibility for Results- Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily, as well as experience in communication with external customers (email & phone)
  • 3-6 months Call Centre based experience
18

E-commerce Norwegian Customer Support Agent Resume Examples & Samples

  • Up to 5 nights accommodation provided on arrival in city centre hotel
  • Salary advance (if required)
  • Ongoing relocation support
19

Customer Support Agent Resume Examples & Samples

  • Ensuring the delivery of the Customer Support process, adopting a customer orientation attitude
  • Dealing with customers and consultants issues (telephone, e mail), both in the initial phase and in the monitoring phase
  • Taking in charge customer’s satisfaction and loyalty
  • Cooperating with other departments and business units about everything concerning B2B clients, respecting the pre & after sales process
  • Works in close cooperation with the Commercial unit and Administration, Finance & control Department
  • Teamwork
  • Discipline & organization
20

Customer Support Agent Resume Examples & Samples

  • To ensure customer queries from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call center environment
  • To resolve customer’s queries in accordance with set DHL standards
  • To promply and accurately log queries in ERP system
  • To actively promote self service functionalities and / or ensure customer query is addressed structurally so that it does not re-occur
  • Good communication and conversational skills
  • Local language (Dutch) / Multi lingual (in Shared Service environment)
  • Secondary school
  • Intermediate level of English knowledge (DPDHL Business Language) and French language
21

Customer Support Agent Resume Examples & Samples

  • Handle customer queries and complaints over call, chat, email and social media
  • Be the public face of Paddy Power and act as an advocate of the brand
  • Verify customer details to ensure account security and fraud prevention
  • A minimum of 12 months experience working in a customer service environment
22

Temp Customer Support Agent Resume Examples & Samples

  • 40 Hours Per Week
  • Be the public face of Paddy Power and act as an advocate of the brand during the Spring Racing period
  • Ensure customers feel listened to and supported regardless of their support query
  • Follow all Paddy Power policies and procedures in relation to customer issue resolution
  • Achieve Customer Support targets in relation to contact quality, handle times and customer feedback targets
  • Good PC skills - competent in using Microsoft Office to view email, spreadsheets etc
  • Excellent spoken and written English, with strong spelling and grammar skills
  • Excellent telephone manner & written communication skills
  • Good typing speed and accuracy (>30wpm)
23

Swedish / Finnish Customer Support Agent Resume Examples & Samples

  • Ability to turn work around quickly whilst still maintaining high level of accuracy
  • Good interpersonal skills and a team player, able to work as part of multi-disciplinary teams
  • Ability to develop specific customer knowledge over time
  • Experience of working within a similar support role
  • Be open, honest, and professional with colleagues, clients and 3rd parties
  • Provide PMS Support and related products to our customer base
  • Analyse, troubleshoot and resolve customer issues - working towards resolution at first level within a timely manner or reassign to the appropriate resource if this is not possible
24

Customer Support Agent Resume Examples & Samples

  • Escalate to T2 or T3 agents as required
  • Provide notification to clients when new related software has been released, including direct notification to clients that have resolved issues within the release, in conjunction with EFI’s marketing team
  • Maintain active client contact records within our support systems
  • Provide regular updates to clients in order to maintain an ongoing relationship, providing statistical and progress information, and generating and sending Outreach Reports
  • Other support tasks as determined by Tier 2 or Tier 3 agents or Tier 1 Manager
  • Confidence in talking direct to client contacts at all levels
  • A self starter - ability to work with minimal guidance in a fast paced environment
  • General computing skills, including email and internet based navigation
  • Must be fluent (verbal and written) in at least one of the following languages: English, with additional languages considered highly preferable in Spanish and German
25

Customer Support Agent Resume Examples & Samples

  • Process internal and external customer orders by phone, fax, or online
  • Solicit customers during promotions
  • Respond to and resolve questions and complaints regarding customer accounts in a timely manner
  • Manage customer accounts proactively with due regard to related requirements and increase sales through the promotion of new equipment and products
  • Contact customers on a regular basis to assess their satisfaction and make changes to their accounts or offer samples if necessary
  • Take part in meetings with representatives to find solutions and identify business opportunities
  • Make follow-up calls after accounts are opened
  • Inform route sales representatives of all customer expectations in terms of customer service
  • Postsecondary studies
  • Minimum of three years’ experience in a similar position (sales and customer service)
26

Multi Lingual Frontline Customer Support Agent Hospitality Resume Examples & Samples

  • Carry out any other duties as reasonably requested by your line manager
  • Ability to work effectively under pressure and within tight timescales - this is a very busy department dealing with high call volumes
  • Customer focused – has the ability to empathize with customers and is able to deliver great customer service to required standards in a professional and polite manner
  • Good listener and remains calm when dealing with incidents
  • Strong verbal communication skills, able to tailor communication so that it is clear and easy to understand
  • Hotel Reception Experience is an advantage
  • An understanding of the Hotel business
  • Previous experience of Micros Fidelio Products would be advantageous
  • Previous experience with OPERA would be an advantage to candidates
  • Basic SQL knowledge
27

Multi Lingual Frontline Customer Support Agent Resume Examples & Samples

  • Provide PMS Support and related products to a Global customer base
  • Analyze, troubleshoot and resolve customer issues - working towards resolution at first level within a timely manner or reassign to the appropriate resource if this is not possible
  • Take ownership of calls and monitor through to resolution – this includes calls passed to other teams or external support partners
  • Articulate and methodical in approach
  • Strong knowledge of Windows, Printers and Browser Configurations would be essential. To know and be confident with Chrome, Firefox, Safari, configurations etc
  • Question and challenge the adequacy and quality of traditional thinking and the status quo; be receptive to new ideas and methods of working
28

Customer Support Agent Resume Examples & Samples

  • Educate Thumbtack Professionals on our site and teach them how to grow their business with Thumbtack
  • Obsess over customers and professionals by providing best in class customer support through multiple channels
  • Participate in projects that will continue to help the company innovate and drive the customer experience
  • Provide ongoing feedback to leadership team about the customer, professional and product
  • Build up other team members by engaging in team meetings, team building activities and maintaining Thumbtack culture
  • Achieve a balance of high productivity and call quality
29

Customer Support Agent Resume Examples & Samples

  • A positive customer service attitude
  • Possess a good understanding of both telecommunication hardware elements, as well as software and platform components
  • Experience in working with fast-paced evolving companies and being able to adapt quickly to new opportunities
  • Working knowledge of LAN and WAN technologies is preferred
  • Associate or Bachelor of Science degree in a Technical Field preferred
30

Customer Support Agent Resume Examples & Samples

  • Ensure first call resolution for each escalated issue
  • Respond swiftly to customer facing issues; holding each at the same priority
  • Maintain Daily Ticket Handling quota of 25 tickets worked
  • Handle customer calling issues with a variety of complex technical issues dealing with various platforms, operating systems, applications, Inbound/Outbound Calling, Caller ID, Calling Features, LNP transfer and Order Fulfillment (at the database level)
  • Quality Assurance scores should consistently meet and exceed 85%
  • Basic Shell, Perl, or PHP scripting is a plus
  • Basic understanding of programming language (html, java, C++ ) are a plus
  • Must have a high level of technical knowledge and the ability to handle large scale issues
  • Highly developed and effective verbal and written communication skills
31

Customer Support Agent Resume Examples & Samples

  • Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
  • Accurately researches client issues using designated trouble ticket tracking software
  • Drive to meet or exceed daily performance metrics related to key performance indicators
  • Handle inbound call volume and use proper soft skills to ensure a high level of customer service
  • Minimum of 2 years of experience working in an inbound call center role
  • Customer support experience within a client driven work environment
  • Salesforce software experience is ideal
32

Customer Support Agent Remote Resume Examples & Samples

  • Gather information needed to best handle customer technical inquiries
  • Resolve software and technical questions for customers efficiently and effectively
  • Identify trends and issues with our services and alerting supervisor
  • Contribute to the knowledge base via technical and process support documentation
  • Partner with Customer Service team members on strategic projects
  • Brag to your friends about how AWESOME your job is
33

Qr-online Customer Support Agent Resume Examples & Samples

  • Acting as a product knowledge expert to the general public for general inquiries about Qatar Airways product & services
  • Reviewing the received posts and discussions, identify consumer intent to then directly respond or refer posts to the suitable internal business units
  • Assist in the implementation of new products
  • Monitor and engage in live social conversations about our brands across all social media platforms Facebook, Twitter, Google+, Pinterest, Instagram, etc. to elevate and protect brand reputation
34

Mandarin Speaking Customer Support Agent Resume Examples & Samples

  • Good understanding of mobile games, social media activity, Facebook, Twitter, Your Tube
  • Good communicator
  • Able to work on own initiative
  • Native/mother tongue speaker in Mandarin (simplified Chinese)
35

Customer Support Agent Resume Examples & Samples

  • Incomingsales call response, including parts lookup and order entry
  • Servicecall resolution or escalation, includes providing order and deliverystatus
  • Use ofselling techniques to drive additional sales
  • Performall tasks to specified standards and metrics on a consistentbasis
  • Sales or customer service experience, especially in a call-center environment
36

Rebate Processing & Customer Support Agent Resume Examples & Samples

  • Achieve daily, weekly and monthly production quotas and metrics expectations
  • Assist customers and contractors with the program application process either by phone, web chat, or through paper submittals
  • Complete all commitments offered to customer in a timely manner; i.e. call backs, application updates, email responses, etc
  • Must type 45 to 50 wpm
  • Must successfully pass criminal background checks
  • College or some college training preferred
  • Previous business processing or back office experience strongly preferred
  • Ability to accurately process applications within a highly repetitive processing environment
  • Previous sales or customer service experience preferred
  • Computer skills to include data entry with a high degree of accuracy and speed, and database navigation preferred
37

Customer Support Agent English Resume Examples & Samples

  • Leads in projects for process or quality improvements and documents changes
  • Manages multiple tasks or cases simultaneously without supervision
  • High school education, some college level education preferred
  • 75% English Level
  • At least 1 year of customer service experience
  • Computer proficient
  • Advanced knowledgeable in call routing and case management processes and obligation systems
  • Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
  • Ability to mentor and train new agents
38

Customer Support Agent Resume Examples & Samples

  • Logging calls and incidents on the IT Service Desk and maintaining details of software problems detected
  • Escalating with internal or external support resources and SME’s when necessary
  • Supporting users with the use of the ServiceNow platform by providing necessary advice and/or walk-through
  • Participation in limited project work as delegated
  • Provide input on policies & procedures
  • Perform initial triage of customer cases with documented solutions and/or workarounds
  • Act as a Language Triage when customers do not have the ability to speak English (German). Act as an intermediary (HUB) between the customer and backend English GRID
  • Must have a Technical background and ability to learn and absorb technical steps and processes quickly
  • Besides strong knowledge of English, fluent (verbal, written and spoken) German is essential
  • The ability to ask clear and precise questions to the customer in order to ascertain the exact details of the problem
  • The ability to work in a multilingual and multicultural environment
  • Positive & Flexible attitude
  • A good understanding of the ServiceNow platform is an advantage
39

Customer Support Agent Resume Examples & Samples

  • Participates in planning and directing the flow of traffic to/from foreign destinations
  • Perform DPA first level match review and validation
  • Communicates with customers, origin and/or destination locations regarding shipment status and requests for information
  • Keep records of internal and external customer interactions: recording details of inquiries and comments, and taking action accordingly
  • Make updates to the Denied Party Escalation Tracker/Log
  • Responds to emails and calls regarding Denied Party shipment status
  • May receive and distribute incoming and outgoing mail and correspondence
  • Review information in the Denied Party Application
  • Duties as otherwise assigned
40

Customer Support Agent ADC Resume Examples & Samples

  • To provide professional and qualitative customer service in line with set DHL standards
  • To ensure cross function liaison and handle required billing adjustments
  • Good telephone conversation/handling skills
  • High customer focus and service orientation
  • Sensitive to cultural specifics
  • Typing skills
41

Customer Support Agent Resume Examples & Samples

  • Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis
  • Works with escalated customers and drives actions in post incident reviews
  • Acts as a mentor and may provide some supervision of other non-exempt employees. May provide input on training material for new and existing processes. Provide training to new and existing employees as needed. Process expert and subject matter expert on standard and nonstandard delivery types
  • Understands internal processes and tools
  • Accuracy in data entry
  • Excellent fluency in language to be supported
  • Experience in a phone based remote role
  • Time management skills
  • Oversee compliance with operating procedures and standards
  • Organizational skills to manage workflow and tasks
  • Process analysis and documentation
  • Ability to participate or lead in projects for process or quality improvements
42

Customer Support Agent Resume Examples & Samples

  • Perform related duties as assigned by supervisor
  • Maintain compliance with all company policies and procedures
  • Meet set standards for qualified Tier in the following metrics
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Ability to type a minimum of 35 words per minute with 90% accuracy
  • Familiarity with basic usage of web browsers and email
  • Ability to multitask and problem solve using the available tools and information
  • All applicable Customer Support skills: documentation, listening, conflict resolution, phone etiquette, information analysis
  • Exhibit advanced interpersonal skills
43

GPM Customer Support Agent With Fluent Spanish & Portuguese Resume Examples & Samples

  • Troubleshooting and help resolving technical issues
  • Collaboratively share feedback and data insights
  • Fluency in English and an additional native-level EU language (Spanish AND Portuguese)
  • Must be able to grasp complex and sometimes technical concepts, and explain them to a non-technical audience in a friendly and easy to understand format
  • Tech-savvy
  • Strong work ethic and ability to work with minimal supervision
44

GPM Customer Support Agent With Fluent German Resume Examples & Samples

  • Ensuring excellent customer satisfaction and driving issues’ resolution
  • Fluency in English and an additional native-level EU language (French, German, Dutch)
  • Must exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous, professional and friendly manner
  • Strong customer support skills with the desire to help, empathize and relate to users
  • Internet savvy, understand the players in this space
  • Ability to learn, retain and apply large amounts of product, procedure, policy and system information and quickly adopt process and industry changes
  • Efficiency in prioritizing tasks in a fast paced environment
45

GPM Customer Support Agent With Fluent Danish Resume Examples & Samples

  • Uphold our brand voice and develop a meaningful, genuine rapport with our online communities
  • Fluency in English and an additional native-level EU language (Danish, Swedish, Finnish or Norwegian)
  • 2 years minimum experience in customer support/technical support
  • Demonstrates quick and effective critical-thinking and problem-solving skills
  • Diligent daily monitoring of and response to direct mentions, both public and private, on all necessary platforms
46

GPM Customer Support Agent With Fluent Polish Resume Examples & Samples

  • Fluency in English and an additional native-level EU language (Polish)
  • Strong, relatable social post skills. Ability to respond timely and transparently to users
  • Significant attention to detail
47

Doordash Customer Support Agent Resume Examples & Samples

  • Minimum of 6 months’ customer service experience in any sector
  • A strong sense of humour is required
  • Professional verbal and written communication skills
  • Technical aptitude – Confident computer user
  • 12 months’ customer service experience in any sector
48

Customer Support Agent Resume Examples & Samples

  • Be the public face of Paddy Power/Betfair and act as an advocate of the brands
  • Follow all Paddy Power/Betfair policies and procedures in relation to customer issue resolution
  • Achieve targets to ensure that our customers receive the best possible service. We focus on a variety of metrics, including quality scores, handle times, customer feedback, in order to wow our customers