Support Agent Resume Samples

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KP
K Prosacco
Kiera
Prosacco
6553 Cummerata Stream
Philadelphia
PA
+1 (555) 184 9623
6553 Cummerata Stream
Philadelphia
PA
Phone
p +1 (555) 184 9623
Experience Experience
07/2016 present
Phoenix, AZ
UK Transaction Support Agent
Phoenix, AZ
UK Transaction Support Agent
07/2016 present
Phoenix, AZ
UK Transaction Support Agent
07/2016 present
  • Contribute to the organisation, execution and on-going monitoring of the key department
  • Troubleshooting lost event tickets, shipping issues, delivery problems, and ticket replacements in an efficient and timely manner
  • Demonstrate consistency by reasonably following all proper contact handling procedures
  • Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential queue changes
  • Handle customer contacts in a friendly, courteous, and timely manner while demonstrating professional telephone and email etiquette
  • Self-motivated and willing to seek support to provide world class service
  • Work cross-functionally with Customer Service & Accounting to address any payment or charge related questions
06/2012 05/2016
Boston, MA
POL Support Agent
Boston, MA
POL Support Agent
06/2012 05/2016
Boston, MA
POL Support Agent
06/2012 05/2016
  • Working with supplier partners developing relationships
  • Report trends and potential incidents to Management and the SMC Incident Management Team
  • Perform towards meeting agreed objectives, individual and team KPI's
  • Willingness to learn and develop
  • To work effectively as part of a team
  • Be proactive in identifying potential areas of development in support processes
  • Effective time management ensuring tasks are effectively completed within deadlines
05/2009 01/2012
Phoenix, AZ
Support Agent
Phoenix, AZ
Support Agent
05/2009 01/2012
Phoenix, AZ
Support Agent
05/2009 01/2012
  • Performs other duties and responsibilities as requested by management, e.g., clean guest spills and cleaning/stocking/sweeping/mopping of all storage areas
  • Reporting on support system performance and issues
  • Assists with food running to ensure food quality
  • Onboarding of new users and companies
  • Maintains glassware inventory, ensuring par and efficiently runs dishwasher during peak hours
  • Maintains cleanliness of entire restaurant, beer coolers, and wine refrigeration and storage areas to comply with health code standards
  • Friendly and professional handling of user support requests through various channels
Education Education
Bachelor’s Degree in Customer Service
Bachelor’s Degree in Customer Service
Belmont University
Bachelor’s Degree in Customer Service
Skills Skills
  • Basic knowledge of the English language sufficient for the associate to understand inquiries from customers and communicate simple instructions
  • Use sound judgment, specific knowledge, signals and insights to drive scalable solutions to support Storyful staff and our users
  • Ability to comprehend written product labeling instructions to enable the safe application of products and processes within the department
  • Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods with hand; cart/truck weighing a maximum of 100 lbs., at a continuous schedule
  • Develop expert knowledge of all Storyful products and third party platforms
  • Ability to perform duties within temperature ranges, from normal to refrigerate
  • Ability to work in confined spaces
  • Friendly and professional handling of user support requests through various channels
  • Great holidays
  • Comfortable with Google Docs
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1

Assoc Cssc-regional Support Agent Resume Examples & Samples

  • Customer service focused
  • Proven ability to build teams and partnerships
  • Ability to motivate self and others
  • Ability to multitask and prioritize issues
  • Thinks logically, methodically and intuitively
  • Results oriented/data driven
  • Highly Proficient with Microsoft Office: Excel, Word,
  • Understanding and experience in work order management software
  • 2-4 years of Customer Service Experience (retail preferred)
  • Familiarity with facilities and/or store maintenance issues (retail preferred)
2

English Speaking Consumer Support Agent Resume Examples & Samples

  • Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment
  • Good understanding of social media activity, Facebook, Twitter, Your Tube
  • An active gamer
  • An experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus
  • Good spelling and grammar
  • Quick thinker – work proactively
  • Native/mother tongue speaker for the represented language
3

HBO Go Support Agent Resume Examples & Samples

  • Monitor social media channels and respond to consumer posts as part of the HBO GO Customer Engagement & Support Team
  • Resolve consumer issues via ticket management system to ensure courteous, timely, and effective resolution of issues
  • Document all support information and actions in the internal ticket management system
  • Own the customer support experience in our social media channel and drive satisfaction as measured through customer satisfaction survey
  • Collaborate with other HBO GO Support Agents to effectively manage priorities, issues, communications, customer expectations, and progress
  • Provide feedback on possible ways to improve product and processes
  • Participate in knowledgebase development by offering feedback on current and future articles
  • Contribute towards the development of a strong team environment by upholding high work standards and collaboration
4

Dealer Sales Support Agent Resume Examples & Samples

  • Handle incoming dealer calls and requests in a timely and professional manner
  • Work with dealers to establish access to dealer web site
  • Resolve dealer-shipping errors, process RA’s and Return Labels
  • Correspond with dealer on credit card and open account application requests
  • Familiarization with all dealer sales and promotional requests
  • Ability to work well both independently and as part of a team
  • Ability to listen to customer needs with patience, consideration, and react accordingly
  • Excellent attendance and flexibility in meeting changing scheduling requirements
  • Technical knowledge of Fox and Shift action extreme sports apparel and equipment
  • Promote team atmosphere by communicating ideas and sharing knowledge with co-workers
  • Pleasant personality, professional phone manner and great communication skills are required
5

Client Support Agent Resume Examples & Samples

  • Inputs data into the appropriate software within required deadlines accurately
  • Records any necessary changes/updates as appropriate
  • Works to understand new department processes, procedures and/or programs
  • Excellent written and verbal communications skills, both internally and externally
  • Excellent customer relation skills
  • Proficient use of applicable technology and knowledge of Microsoft Office
  • Ability to work in a team environment as well as independently
  • Attain FPC, COBRA, Section 125 and other applicable certifications required within 18 months of accepting the position, must comply with eligibility requirements prior to taking the exam
6

Benefits Client Support Agent Resume Examples & Samples

  • Experience in a fast paced production orientated work environment
  • Ability to provide a positive customer experience
  • Ability to analyze and resolve customer disputes
  • Consistent and stable work history
  • Input data into software within required deadlines accurately
  • Assist internal and external clients with requests and problems in a timely manner
  • High School Diploma or GED required; Bachelor’s degree preferred
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Attain FPC, COBRA, Section 125 and other applicable certifications required within 18 months of accepting position, must comply with eligibility requirements prior to taking exam
  • Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks
7

Client Support Agent Resume Examples & Samples

  • Demonstrated focus on customer service
  • Proven experience with listening and eliciting information effectively
  • Ability to work cohesively within a team oriented environment
  • Strong PC skills including ability to troubleshoot common problems and the ability to navigate various computer applications (including but not limited to MS Office)
  • Assist Specialist with customer service needs according to commitments and standards set -forth by the department
  • Work to understand new department processes, procedures and/or programs
  • Effectively operate all department equipment
8

Support Agent Resume Examples & Samples

  • Fluent written and oral English, other languages welcome
  • Minimum 2 years in equivalent support environment
  • Proficient with a support ticketing system, preferably Zendesk
  • Active and professional social media user (Twitter, Facebook, YouTube, Instagram, Google+, Vine etc.)
  • Proficient with email, Skype, Google Hangouts, and phone/video conferencing systems
  • Comfortable with Google Docs
  • Understanding of agile development practices
  • Competent with a development ticketing system, preferably Redmine
  • Flexible working times
9

Processing Support Agent Resume Examples & Samples

  • Rebate application processing
  • Follow-up with appropriate contractors and customer as needed
  • Maintain operations by following documented policies and procedures
  • Update documented policies and procedures as needed
  • Provide general administrative assistance for the Atlanta team
  • Potential Field QA/QC and/or QA/QC logistics
  • Potential contractor training
  • Perform all other duties as assigned
  • Basic computer skills including proficiency with MS Word, Excel and other programs within the MS Office Suite
  • A positive attitude and friendly demeanor is mandatory
  • Previous customer service experience strongly preferred
  • Previous business processing or back office experience strongly preferred
  • Previous experience as a call center or processing center agent is ideal
  • Computer skills to include data entry, database navigation and database manipulation preferred
  • Previous building science or utility rebate processing experience is preferred
  • Strong communication skills, both written and oral, required
  • Strong ability to work independently while contributing to a team environment
  • Ability to display high energy level, positive attitude and enthusiasm for the program while offering customer service over the phone
  • Strong analytical, problem-solving and decision making capabilities required
  • Team player with the ability to work in a fast-paced environment is a must
  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude required
  • Ability to be flexible to handle multiple priorities and to work limited overtime as necessary required
10

Infrastructure Services Support Agent Resume Examples & Samples

  • Provide first level IT Support. This involves performing initial level of problem identification and attempting resolution
  • Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues
  • Ensure that correct resolutions are found and involve appropriate teams in resolving problems when needed
  • Develop and maintain product knowledge, business and professional skills by participating in on-the-job and other training courses as needed
  • Actively participate in preventive maintenance by documenting common problems and scripts for customer support in the Service Desk knowledge base
  • Demonstrate an understanding of the customer's business needs and must be able to achieve and maintain high customer satisfaction ratings
  • Develop and maintain knowledge of incident tracking system and of the Service Desk procedures and business environment
11

Webtool Support Agent With English & Dutch Resume Examples & Samples

  • To ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules
  • To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
  • To respond and action in a timely professional manner any queries/issues received
  • Ability to multi task activities
  • Contribute to the achievement of customer satisfaction targets
  • Relevant and demonstrable experience of a customer administration operation within a Multinational environment
  • Outstanding organisational skills with accuracy & attention to detail
  • Exceptional professionalism and pride in ensuring excellent customer care
  • Proven track record in meeting targets and SLA’s
  • Fully Fluent in English and Dutch or a Nordic language
  • Self-motivated and willing to learn new skills
  • Excellent communication skills both written and verbal with in the relevant language
12

Operations Support Agent Resume Examples & Samples

  • Performs alarm panel programming and data entry to monitoring software and related applications
  • Troubleshoots and provides advanced customer and technical support, schedules service calls and enters/tracks service tickets
  • Performs equipment checks, manual processing/receiver readings
  • Handles incoming technician calls, providing day of install and trouble call support
  • Processes requests for account changes and service
  • Compiles daily programming, data entry, and service statistics
  • Handles overflow activity of customer alarm signals
  • Notifies supervisor of errors and equipment stoppage
  • Contacts On-Call personnel as required
  • Must possess minimum one year of Windows-based computer experience
  • One year face-to-face and/or phone customer service experience strongly desired
  • Prior experience in an emergency response center and/or call center desired
13

Payments Control & Support Agent Resume Examples & Samples

  • Business monitoring and exception management
  • Have a comprehensive business knowledge of the following
  • A relevant Third Level Degree
  • Knowledge of Banking Payments Applications / Systems
  • Proven, relevant experience in Financial Services
  • Solid understanding of payment processes, formats, credit transfer, and direct debit standards
  • A good understanding of solutions and technologies employed in a customer services and back office payment processing environment
  • An understanding of the SEPA regulatory and legislative requirements related to payment processing
  • Proficiency in Microsoft Word and MS Excel
14

Project Control Support Agent Resume Examples & Samples

  • Preparation, review and action items as determined by discussions with PM on reports related to monthly cost control
  • Work with PM to determine monthly billings and review draft invoices
  • Coding invoices, complete work confirmations, and complete various online forms
  • Assist in the development of forecasts and proposing corrective actions to meet baseline budgets
  • Ensure that all required deadlines both internal and external are met
  • Respect and reinforce the use of our company’s methods and procedures required to control cost
  • Candidate must have at least 3 years of experience performing the duties described
  • Must possess character traits of being accurate, meticulous, proactive, efficient, self-organizing, flexibility, a team player
  • Professional phone manner, excellent customer service skills, and enjoy working in a client-focused environment
15

Support Agent Associate Resume Examples & Samples

  • Understand Quote-to-Cash processes and become an expert in Salesforce Quote-to-Cash
  • Understand customer's business needs
  • Provide top level of support that ensures customer's success
  • Quickly analyze tickets logged by customer and assist them with resolving the issue
  • Respond to and update the open tickets in a timely fashion and manage dozens of tickets at a time
  • Answer questions relating to the customer's instance, Salesforce Quote-to-Cash, and salesforce.com
  • Train other agents and document best practices and new processes
  • Communicate product ideas, bugs, and customizations to the product development team
  • Bachelor's degree required (preferably in Computer Science or an engineering discipline)
  • SFDC Certified Admin (201), SFDC Certified Developer (401), and experience in writing/troubleshooting Apex Triggers and Apex Classes and using debugging logs for investigation
  • Prior experience with Apex, Visualforce, JavaScript, HTML, and CSS
  • 1 - 3 years experience working in SaaS
  • History of strong software troubleshooting skills
  • Customer facing experience or demonstrated ability to communicate with customers is required
  • Passion for customer's success and patience in working on challenging issues
  • Natural curiosity for learning about new subjects
  • Ability to learn technology quickly through instruction and self-training
  • Exceptional verbal communication skills with friendly, patient and professional phone demeanor
  • Exceptional written communication skills with the ability to quickly compose clear and concise answers
  • Business analysis and requirements gathering abilities is a plus
  • CPQ experience is a plus
  • LI-Y
16

EMT Support Agent Resume Examples & Samples

  • Answer incoming RTMC non-advice phone lines. Obtain Information from callers, directly handle request, or triage call to MD, RN or others as appropriate per protocol
  • Arrange for inpatient beds and ambulances
  • Coordinate ED and inpatient repatriations
  • Document patient information in KP HealthConnect and patient tracking databases
  • Assist with managing and problem-solving issues that arise between KP and AMR/Pathways regarding ambulance transports
  • Assist with Quality Assurance activities as necessary, including chart review, data entry, and other tasks
  • Assist with other RTMC duties as needed
  • Minimum two (2) years of experience working as an EMT or Paramedic
  • Minimum two (2) years of experience working at Kaiser Permanente
  • Excellent inter-personal and oral and written communications skills
  • Exceptional multi-tasking ability
  • Effective in conflict resolution and team building
  • Proficient in MS office programs, to include Word, Excel, and Access
17

Frontline Support Agent French / English Resume Examples & Samples

  • Good listener and remains calm when dealing with incidents
  • PC literate - including a good level of knowledge of hardware and MS Windows / Microsoft Office, i.e. Print Setup and Internet Explorer in particular
  • Maintain good relationships with customers, liaising with customers during the incident process to ensure that they are kept informed of progress
18

Frontline Support Agent With French & English Resume Examples & Samples

  • Strong verbal communication skills, able to tailor communication so that it is clear and easy to understand
  • Articulate and methodical in approach
  • Update the call logging system (ensuring that full and concise details of the nature of the incident are recorded) and provide information for 2nd Level Support Teams and 3rd Party Service Partners
19

Frontline Support Agent German / English Resume Examples & Samples

  • Ability to turn work around quickly whilst still maintaining high level of accuracy
  • Ability to develop specific customer knowledge over time
  • Experience of working within a similar support role
  • Experience of using a call logging application
  • Quick learner able to become productive quickly
  • Provide support to our customer base
20

Frontline Support Agent Spanish / English Resume Examples & Samples

  • Customer focused – has the ability to empathize with customers and is able to deliver great customer service to required standards in a professional and polite manner
  • Enthusiastic - genuinely wanting to deliver a first class service
  • Strong attention to detail and accuracy in all work
  • Good interpersonal skills and a team player, able to work as part of multi-disciplinary teams
  • Take ownership of calls and monitor through to resolution – this includes calls passed to other teams or external support partners
21

Resarcher Support Agent Resume Examples & Samples

  • Gather and use customer feedback to identify and resolve issues
  • Use own initiative for problem solving, identifying and escalating problems affecting service to your Team Manager/ Senior Advisor where appropriate
  • Contribute ideas to the continued improvement of customer service
  • Raise new ideas to improve the customer experience
  • Have the ability to contribute to and lead small projects that will make a difference to the service we provide
  • Experienced in the use of Windows applications including the Microsoft Office suite of programs
  • Aware of own developmental needs
  • Understanding of customer requirements
  • Fluent in both verbal and written English plus the appropriate local language where required
  • Understanding of Elsevier and its business
  • A good general standard of education
  • Language skills (where required)
  • Experience of professional communication using email, telephone and chat or face to face
  • Proven ability in process challenge and improvement
22

POL Support Agent Resume Examples & Samples

  • Own the resolution of customer issues in accordance with TTG processes and policies
  • Liaise with internal and external parties and take ownership to investigate and resolve those issues
  • Effective time management ensuring tasks are effectively completed within deadlines
  • Working towards SLA’s, quality standards and other KPI’s agreed
  • Report trends and potential incidents to Management and the SMC Incident Management Team
  • To work effectively as part of a team
  • Managing fault resolution within agreed SLA with customers
  • Providing support for the following services ADSL, Annex M, CPS, SMPF, MPF, IDA, International Dial Failure and IPStream
  • Working with supplier partners developing relationships
  • Detailed problem and fault investigation for complex cases
  • Perform towards meeting agreed objectives, individual and team KPI's
  • Be proactive in identifying potential areas of development in support processes
  • Exceptional customer service
  • Ensure that you are familiar with the Company's Business Management System and Information Security Management System and comply with the requirements of those frameworks
23

KYC Client Support Agent Resume Examples & Samples

  • Excellent client support experience gained either within a previous Helpdesk position or client focussed role (at least 2 years experience
  • Working knowledge of the cash and custody business
  • Client focused and dynamic individual who has the ability to deal with any client query in any situation
  • Ability to multi-task and get the job done quickly
  • Ability to learn what is taught quickly and have the self-motivation to learn in more depth
  • Understand the cash and custody business and keen to know more
  • Quick in analysing incoming calls and able to cope with high volumes
  • Work in a small team, communication and updating colleagues continuously
24

EMT Support Agent, Rtmc-on-call Resume Examples & Samples

  • Answer incoming RTMC non-advice phone lines. Obtain Information from callers, directly handle request, or triage call to MD, RN or others as appropriate per protocol
  • Arrange for inpatient beds and ambulances
  • Coordinate ED and inpatient repatriations
  • Document patient information in KP HealthConnect and patient tracking databases
  • Assist with managing and problem-solving issues that arise between KP and AMR/Pathways regarding ambulance transports
  • Assist with Quality Assurance activities as necessary, including chart review, data entry, and other tasks
  • Assist with other RTMC duties as needed
  • Minimum two (2) years of experience working as an EMT or Paramedic
  • Minimum two (2) years of experience working at Kaiser Permanente
  • Excellent inter-personal and oral and written communications skills
  • Exceptional multi-tasking ability
  • Effective in conflict resolution and team building
  • Proficient in MS office programs, to include Word, Excel, and Access
25

Client Premium Support Agent With Polish Resume Examples & Samples

  • Provides first-level technical support on Dell supplied client products
  • Identifies and resolves issues affecting customer client systems
  • Uses troubleshooting techniques and tools to identify technical defects/issues
  • Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
  • Technical degree or Microsoft certifications
26

Cloudtech Support Agent Resume Examples & Samples

  • Excellent verbal and written communication skills, with ability to clearly explain technical concepts to a non-technical audience
  • Ability to empathize with customers and convey confidence
  • Prior technical support experience
  • Experience with Linux systems
  • Strong analytical and troubleshooting skills
  • Strong understanding of security best practices
  • Prior experience with Email & FTP
  • Field calls and chats from the CloudTech queues
  • Field escalated technical issues from Customer Support agents
  • Field tickets from the CloudTech On-Demand, Customer Support, and Security queues
  • Perform basic CloudTech On-Demand services
  • Other tasks as per skill set and/or as assigned by the CloudTech Support Lead
27

Healthcare Tech Support Agent Resume Examples & Samples

  • 1-3 years customer service experience required
  • Previous Contact Center experience preferred
  • Proficient use of internet-based applications/software required
  • Proficient use of computers and mobile devices required
  • Communicates clearly and concisely both verbally and in writing
28

Senior Support Agent Resume Examples & Samples

  • Accurately and completely process online and traditional ticketing/fulfillment requests, back office error corrections, and nonrefundable tracking
  • Expertly use the appropriate BCD Travel tools and systems to complete requests
  • Maintains current knowledge of the various travel industries supported (air, car, hotel, etc.)
  • Effectively uses all available resources (knowledge resources, unused tickets, etc.)
  • Handles additional tasks as assigned
  • Must be able to come to work promptly and regularly
  • Must be able to work under the stress of and meet deadlines
  • Must be able to concentrate and perform accurately while meeting applicable productivity measures
  • Must be able to change productively and to handle other tasks as assigned
  • Minimum of five years of corporate travel agency experience is desired
  • Proficient on multiple airline reservation systems
  • Ability to work nights and weekends when needed
  • Excellent knowledge and application of travel supplier rules
  • Maintains current knowledge of the state of the various travel industries supported (air, car, hotel, etc.)
  • Proven ability to handle multiple priorities simultaneously
  • Ability to work independently, exercising discretion and judgment
  • Excellent working knowledge of the Internet
29

Tech Support Agent Generalist Resume Examples & Samples

  • Provide outstanding email, phone and chat support to client admins
  • Do basic troubleshooting for technical problems, reproduce customers issues inhouse,
  • Proactively identify customer problems and develop creative solutions
  • Proactively communicate to client top issues identified with the customers and propose
  • Solutions to improve our customer journey
  • Work closely with client Support as well as our customers and partners to ensure successful deployment of Apps and to grow its usage
30

Service Support Agent Resume Examples & Samples

  • Ensuring contractual obligations are met for each client
  • Originate loan and title documents for automotive lending transactions in assigned DMV jurisdictions. Documents lead to the origination of, but are not limited to, lien placement, duplicate title, registration, plates, and tags
  • Respond to client, consumer, or seller inquiries on vehicle titling and registration processes for lenders
  • Evaluation of process and procedures
  • Client record management and verifying collateral packets are complete for securing new liens and registration and to take appropriate actions as necessary
  • Meaningful and successful interactions with prior lenders, dealers, tag agents, and DMVs to ensure successful completion of transactions
  • Company proprietary software systems are utilized for research and data entry
  • 2+ years of DMV, lender or dealership state title experience, preferred
  • Phone skills – Ability to handle a high volume of inbound and outbound calls
  • Customer Service skills - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
  • Detail Orientation/Problem Solving – Pays close attention to detail and possesses good organizational skills. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully
  • Verbal and Written Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Ability to write clearly and effectively present ideas and to document activities; to read and interpret written information
  • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives
  • Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
  • Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality
  • Microsoft Office and Windows 7 – Standard working knowledge of Word, Excel, and Outlook as well as Windows 7
  • <10% travel required
31

Client Pro Support Agent With Polish Resume Examples & Samples

  • Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Engaging necessary support staff to resolve escalations in as short a timeframe as possible
  • Attends required technical training sessions and makes effective use of assigned lab time
  • Active listening and empathy
  • Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
  • Self-awareness is important, but be also a team player!
  • Experience of providing remote IT support
32

Escalation Support Agent Resume Examples & Samples

  • Analyze & Provide Insight
  • Review Customer Experiences to identify the following
  • Reason for escalation outside the support model
  • All breakpoints that occurred during the experience
  • An opportunity for Advocacy/Tier 3 Alignment
  • Ensure an action is in-flight or created to prevent the experience next time
  • Use critical judgement to determine whether or not a breakpoint is within Tier 3 control
  • Communicate Customer Experience Data
  • Leverage the Customer Insights Breakpoint tool to investigate and communicate Customer Experience Insight
  • Communicate experience trends and insightful data in Collaboration meetings
  • Participate in Tier 3 Experience Improvement projects and share ideas to improve the customer experience
  • Maintain a strict reporting cadence and proactive communication of adherence
  • Maintain a Strong Team Presence
  • Provide trusted floor support guidance to your assigned Lifecycles and always confirm or submit correction to documented guidance
  • Speak to trending and emerging breakpoints in team huddles
  • Be the example of quality when assisting in casework
33

Document Support Agent Resume Examples & Samples

  • Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
  • Complete file logging utilizing external website & webmail/FTP to complete quick log
  • E-mail internal customers for document follow-up as needed
  • Complete workflow distribution and reports
  • Complete/process Manual triage Emails
  • Work special projects as required by manager or supervisor
  • Ability to communicate status updates and resolve as outlined in policy and procedure
  • Utilize Microsoft Outlook to send and respond to email messages, compose messages, use folders to organize messages, schedule own appointments, save and archive email messages
  • Utilize Microsoft iShare to open and navigate documents
  • Full awareness ofDHL systems (EmailTopia, Alliance, Datacap, EDM)
  • Demonstrates basic knowledge of
34

Sales Support Agent Resume Examples & Samples

  • Enters and verifies departmental mail/fax orders
  • Utilize sales training in order to increase average order size
  • Establishes new customer accounts, and monitors status, and receivables of existing accounts
  • E-mail correspondence from Fun Express’s in-boxes
  • Processes customer requests for catalogs, Accounts Receivable invoices, prices, and product information
  • Coordinates customer requests with management and the appropriate warehouse personnel, pulling samples as necessary
  • Assists customers with e-commerce related questions
35

Zong Payment Support Agent Norwegian Resume Examples & Samples

  • Deals with customer contact via email and telephone in an empathetic, calm, friendly, responsive and efficient manner
  • Proactively demonstrates and provides focused reassurance to customers
  • Is constantly alert and conscious of the customer’s needs
  • Makes customers feel confident that their needs are being met
  • Focuses on the customer to ensure that full ownership is assumed and provided during every customer interaction
  • Ensures that the highest levels of quality, Customer satisfaction and honesty are maintained through adherence to agreed processes and Service Level Agreements
  • Adheres to stringent protocols with dealing with Payment Services
  • Proactively seeks ways to improve both own and the teams standards of customer service delivery
  • Proactively keeping up to date on all new procedures, systems and information by being attentive to and acting upon information advised
  • Actively engages in your approach to ongoing learning to ensure sufficient knowledge to excel in the role
  • Being an ambassador for the brand
  • Customer Focus – 12 months previous experience in a customer service environment providing inbound telephone/email support
  • Fluency in written and spoken English AND Norwegian
  • Specialist Expertise - Ability to demonstrate compassion for a caller’s situation through language and intonation. Experience in Microsoft Office and Internet
  • Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
  • Effective Communication – Conveys information concisely and effectively. Excellent communication skills both verbal and written
  • Resilience- Demonstrates resilience and ability to work on own initiative
  • Responsibility for Results - Demonstrates ownership and accountability to achieve targets
  • Problem Solving - Demonstrates problem solving and shares best practice with the overall customer experience, focusing on customer engagement
  • Planning & Organising - Ability to multi-task
36

Zong Payment Support Agent Polish Resume Examples & Samples

  • Reimbursement of travel costs (up to £250)
  • Up to 5 nights accommodation provided on arrival in city centre hotel
  • Relocation class on first day
  • Salary advance (if required)
  • Ongoing relocation support
37

Tier Specialized Support Agent Resume Examples & Samples

  • Primary customer support on Print Machine, Krengeltech, OMS products
  • Primary customer support for specific Neopost apps
  • Primary customer support on customer-installable software
  • Primary customer support on RMA's for the IS/IM 280's and 330's mail machines
  • Backup support for Tier 1 Customer Support/Dispatch queue and/or assigned Skill Group(s)
  • Confirm accurate information from the customer at the time the service request is transmitted to the Field Service Technician within ACE (Siebel)
  • Provide continual exceptional customer satisfaction in every interaction with our internal and external customers by exhibiting the Six Key Behaviors
  • Ensure the delivery of processes and procedures are accurate when communicating with external and internal customers
  • Troubleshoot with a customer on low to mid-volume equipment, resulting in a phone fix
  • Knowledge of Neopost products
  • Process dealer and district order requests in an efficient, accurate, and timely manner within the Oracle11i application
  • Utilize and remain proficient in other department applications used (i.e. Knowledgebase website, Atlas, MyNeopost, etc.)
  • Other special projects as assigned by management
  • Accountable, personal accountability and a proactive approach
  • Strong communication skills/sincerity/candor
  • A customer service orientation
  • A team orientated with a desire to partner and collaborate within one's team and cross functionally
38

MSS Support Agent Resume Examples & Samples

  • Work with staff of higher tiers to establish procedures for task handling, initial troubleshooting and escalation to customer, partners and internal staff as appropriate
  • Receive and acknowledge customer tickets, obtain clarification if needed and assign to appropriate level with appropriate timeframe and urgency
  • Follow established procedures and policies to perform responsibilities, manage client requests and acquire required product training and certifications
  • Escalate unresolved problems to higher tier staff when needed within SLA timeframes
  • Document “most often asked questions”
  • Comply with established response times
  • Basic understanding of TCP/IP network architecture and devices is a must
  • General security knowledge or training
  • Superior problem-solving skills
  • MUST HAVE
  • CCNA, CCDA, CCSA, CCIE, CISSP, CEH, or MCSE
  • Have some SQL database experience
39

Tax Client Support Agent Resume Examples & Samples

  • Effectively operates all department equipment
  • Excellent written and verbal communications skills, both internally and externally
  • Excellent customer relation skills
40

Customer / Scientific Support Agent Resume Examples & Samples

  • Responsible for receiving, filtering, recording and dispatching all incoming calls of the Customers Support department to the relevant department (Technical, Scientific Support or other) according to the problem reported
  • Responsible for quality checking of CRM’s completed service activities
  • Responsible for logging in CRM service visits of outsourced engineers
  • Provides data / reports to various collaborating Departments
  • Provides first level scientific support to customers
  • Handles and provides solutions on reagent and software problems due to customer complaints
41

Support Agent IT Helpdesk Resume Examples & Samples

  • Provides first level telephone and other media contact support for all hardware and software issues
  • Clearly documents interactions, incidents, and resolutions within ticketing system
  • Providing continues feedback to our customers about current support status
  • Administer and maintain user access to systems and applications
  • Customer- and solution focused worker
  • Seeking, applying and demonstrating best practice to achieve innovative and creative business solutions
  • Flexibility, personal engagement and team spirit
42

Senior MSS Support Agent Resume Examples & Samples

  • Post regular updates to client tickets per SLA requirements, procedure guidelines and at the direction of staff of higher tiers
  • Develop product, technical and security skills in order to perform more advanced service tasks and troubleshooting
  • Participate in knowledge sharing and training from Senior MSS Support Agents and higher tier staff on procedures and use of security products
  • Apply escalation guidelines
  • Contribute to Knowledge Base and share technical info
  • Decode error messages and provide corrective action
  • Search Vendor’s Knowledge Base and other sources for known issues
  • Excellent time management, reporting, and communication skills
  • Ability to use incident ticketing system and keep incident ticket status current
  • High School degree or equivalent training
  • Experience working with Internal and client Ticketing Systems for Incident and Problem Tracking (i.e. Remedy, RemedyForce, Heat, etc.)
  • Good networking knowledge and familiarity with OSI model (Network+ Certification a plus)
  • Have some Linux OS experience
  • Familiarity with malware and malware analysis
43

Qr-sales Support Agent Resume Examples & Samples

  • Providing maximum technical support to the Sales Force to ensure increased awareness of QR products and services
  • Providing reports on daily loads, advanced booking profile, route performance and utilisation reports to the Sales Force to keep them updated on the load situation
  • Participating actively in all exhibitions/promotions/targets/workshops/events organised by QR ensuring the correct exposure and awareness of the company in order to achieve maximum Return on Investment (ROI) with clients
  • Supporting the Commercial Manager with administrative, sales and marketing activities related to the Sales Department
  • Maintaining regular contacts with the travel industry and corporate houses and assists them on their airline needs e.g. reservation bookings/confirmations and special discounted fares
44

Enterprise Support Agent Resume Examples & Samples

  • Take in-bound phone support requests
  • Triage incoming support tickets
  • Work collaboratively with other support teams
  • Manage communication around customer tickets
  • Troubleshoot and help solve highly complex support tickets
  • Escalate issues to other support engineers and managers as applicable
  • Work with our Engineering team to prioritize issues and development
  • Work with our Documentation team to improve customer-facing resources
  • Current legal and working authorization in Australia
  • Knowledge of Linux servers
  • General understanding of how modern web applications work
  • Enthusiasm for working directly with customers
  • Ability to clearly write and orally communicate technical information
  • Ability to review and understand code (Ruby / Bash)
  • Must have a workspace conducive to answering phone calls
  • Prior experience providing technical support
  • Strong empathy for GitHub users and GitHub Support
  • Stellar English and grammar skills
  • Technical experience (QA, documentation, systems administration, etc.)
  • Familiarity with Git and GitHub
  • Please note that benefits vary by country, if you have any questions, please don't hesitate to ask your Recruiter!
45

Qr-sales Support Agent Resume Examples & Samples

  • Provide maximum technical support to the sales Force to ensure increased awareness or QR’s product/services
  • Provide reports on daily loads, advances booking profile, route performance and utilization reports to the sales force to keep the updated on the load situation
  • Participate actively in all exhibitions/promotions/agents workshops/events organized by QR ensuring the correct exposure and awareness of the company in order to achieve maximum ROI with clients
  • Maintain regular contacts with travel industry and corporate houses and assist them with their airline needs e.g. reservations booking/confirmations and special discounted fares
  • Updating monthly agent PLB performance for agents and giving to SE’s for review with agents
  • Updating monthly Corporate productivity update
  • Taking action for the calls from agents diverted from SE’s when they are on the market
46

UK Transaction Support Agent Resume Examples & Samples

  • Handle customer contacts in a friendly, courteous, and timely manner while demonstrating professional telephone and email etiquette
  • Troubleshooting lost event tickets, shipping issues, delivery problems, and ticket replacements in an efficient and timely manner
  • Work cross-functionally with Customer Service & Accounting to address any payment or charge related questions
  • Partnering to handle time-sensitive customer requests efficiently and effectively
  • Take the time to make sure StubHub database is current by entering clear, concise and accurate notes in Stubtex/Siebel for customer telephone and email interactions and by verifying customer information, especially telephone numbers and email addresses
  • Often serves as final escalation point
  • Effectively and professionally works with customers, solving their problems and addressing concerns and suggestions ultimately looks to make it right for all fans
  • Strong/confident decision maker
  • Self-motivated and willing to seek support to provide world class service
  • Develops and maintains positive work relationships with others
  • Contribute to the organisation, execution and on-going monitoring of the key department
  • Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential queue changes
  • Attentive to and understands the views of others
  • Ensure customer experience is at forefront of all department actions & work to actively enhance customer experience through implementation of programs, systems or processes that provide positive impact to StubHub community
  • Exceed call centre metrics on a daily basis: QA, ASA, CSAT, and NPS
  • Personal and professional conduct that is consist with StubHub’s culture
  • Assist management with implementation of new policies and procedures
  • Ability to complete extensive training for cross training of function
  • Demonstrate strong active listening, speaking, writing, and reading comprehension skills
  • Demonstrate consistency by reasonably following all proper contact handling procedures
47

Client Support Agent With Fluent German & Russian Resume Examples & Samples

  • Emphasis on driving high customer satisfaction and resolution
  • Process refunds for accidental and unauthorised purchases
  • Social media support
  • Fluency in English, German and Russian
48

Acquired Business Support Agent Resume Examples & Samples

  • Excellent Customer Service skills
  • Detail orientations
  • Excellent competency in computer software packages
  • Excellent organization and interpersonal skills
  • Ability to work the shifts provided based on business needs
  • Ability to work the shifts necessary to support customers and business needs
49

Corrigo Client Support Agent Resume Examples & Samples

  • Full-time work from a queue of phone calls, emailed cases and chats
  • Document and details of troubleshooting, resolutions provided and other details in our support ticketing system
  • Instruct users on high-level usage and best practices
  • Be able to distinguish between “not working” (product issue) and “not working” (customer perception)
  • Guide clients through installation and configuration of desktop components
  • Minimum 2 years of relevant experience (Customer Service, Account Management, or Customer Service)
  • Experience with SaaS platforms, a plus
  • Experience with QuickBooks, a plus
  • Strong technical troubleshooting skills
  • Excellent phone presence and customer service skills
  • The ability to efficiently communicate to users at varying skill levels
  • The ability to work in teams or on your own
  • The ability to prioritize multiple active issues
  • Eagerness to learn, adapt and perfect your work; you seek out help and put it to good use
  • Familiarity with standard office productivity applications
50

Global Services & Support Agent Resume Examples & Samples

  • Verbal and written fluency in English and Mandarin
  • Minimum of skill boarding 25 wpm. Basic Word processing, e-mail and Internet skills, along with other relevant system competencies
  • Basic understanding of industry standard technology
  • Good time management, organization, and priority skills
  • Proven ability to create and establish effective working relationships to impact and influence team members, peers, and management
  • Ability to display active listening and verbalize empathy
  • Ability to recognize necessary action to take based on end user reported symptoms, related incident documentation and technical knowledge libraries
51

Document Support Agent A-columbia Resume Examples & Samples

  • Entry level service, production, or support role requiring basic skills; can perform the basic tasks within the function
  • Review emails in E-mail Topia, Complete file logging in Alliance (International Quick Log (IQL) or Shipment Processing, complete document auto upload, manual, and/or hard scan imaging in datacap
  • Skills and Qualifications
52

Client Support Agent With English & Russian Resume Examples & Samples

  • Proactively management of partners assigned and assist them along the whole lifecycle
  • Work to tight timelines with different projects and partners
  • Resolution of questions from partners
  • Bring new partners and help them with the onboard
  • Work on internal product initiatives like process automation, product improvement suggestion development
  • Keen interest in culture, art and history
  • Educational background in the above
  • Experience in data research
  • Familiarity with general web technologies
  • Strong written communication skills with linguistic affinity
  • Detail-oriented, organized, and very proactive
  • Comfortable operating in a fast paced, start-up like environment
53

Sales Support Agent Resume Examples & Samples

  • Accept, process and fill shipment and billing orders for customers, and confirm pricing as required
  • Process patient enrollments, Siebel activities and tasks
  • Process returned product reports for all APM hardware components returned to St. Paul
  • Notify sales force of back order or allocation issues so the field can better manage their customers
  • Assist the field with the use of short dated product to limit scrap
  • Initiate credits with appropriate paperwork as required
  • Provide sales, billing and distribution information as required by the field
  • Propose changes for current systems to enable efficiency
  • Investigate customer issues, shipping errors and undeliverable components for patient hardware and work to resolve appropriately
54

Claims Support Agent Resume Examples & Samples

  • Maintain claims team standard for capturing appropriate information via phone or internet
  • Access each claim by reviewing policies and procedures to qualify claim and apply appropriate accounts
  • Make sound decisions to approve or reject a claim and effectively communicate decision with Service Providers and internal associates
  • Follow-up and research unresolved inquires and outstanding claims
  • Maintain 80% to 100% of claims team productivity stats
  • Meet 80% to 100% of claims team quality goals
  • Monitor average of 90%
  • Score 75% or higher on all training test
  • Effective Team Player
  • Meet department adherence and sick time guidelines
  • No Written Warnings for 6 months to be promoted
  • Meet key responsibilities of Grade 6 for 3 months to be promoted
  • Member with rest of Claims team, working as a contributing team player at all times
  • Work in the direction and management of the Warranty Manager
  • Proficient in operating a PC and related business software
  • Excellent organization and time management with a strong emphasis on mutli-tasking skills
  • Listens attentively and actively
  • Speaks clearly and effectively in a variety of settings
  • Capable of facilitating discussion between individuals with differing perspectives
  • Flexible in task assignments and work schedule
  • One year experience in a business environment required
  • Claims processing experience preferred
55

Customr Tech Support Agent Resume Examples & Samples

  • Knowledge Management Systems
  • Service Desk Organization
  • 1 Agility - Advanced
  • 2 Flexibility - Advanced
  • 3 Innovation - Advanced
  • 4 results driven - Advanced
  • 5 Communication - Advanced
  • 6 prioritization and balance - Advanced
  • 1 global effectiveness - Advanced
  • 2 customer service orientation - Advanced
  • 3 team working and networking Advanced
  • 4 negotiation, presentation, and organization -Proficient
56

Customer Tech Support Agent Resume Examples & Samples

  • Telecommunications
  • Knowledge Management Systems
  • Process and Standards
  • Service Desk Organization
  • 1 Agility - Advanced
  • 2 Flexibility - Advanced
  • 3 Innovation - Advanced
  • 4 results driven - Advanced
  • 5 Communication - Advanced
  • 6 prioritization and balance - Advanced
  • 1 global effectiveness - Advanced
  • 2 customer service orientation - Advanced
  • 3 team working and networking Advanced
  • 4 negotiation, presentation, and organization -Proficient
57

Client Service Support Agent Resume Examples & Samples

  • Graduate with good mathematical / statistical skills
  • Minimum educational standard
  • Five GCSEs to include Mathematics and English
  • Experience in a support or control role
  • Demonstrable excellence at all tasks
58

Online Advertising Support Agent Resume Examples & Samples

  • Communicate effectively through chat, email and occasionally voice with account managers, advertisers, creative agencies and publishers to address issues in a timely manner
  • Understanding client requirements and accurate implementing them with stringent quality parameters
  • Handling queries/troubleshooting on assigned cases within Service Level Agreement
  • Assisting clients in image hosting and promoting dynamic campaigns
  • Experience in International Technical Support/Customer Support, preferably in voice channel
  • Candidates must be fluent in 2 or more languages: English (essential), French, German, Italian or Spanish
  • Problem Solving and Analytical Aptitude
  • Above average excel skills
  • Understanding of Digital Marketing, E-Commerce, General understanding of online world
  • Client handling experience for advertising products like AdWords (Search, Display, Mobile), Analytics (PPC ROI tracking) with knowledge of various online, advertising models and revenue models will be a significant added advantage
  • Knowledge of CSS, HTML, Actionscript/Javascript preferred
  • Familiarity with Adobe PhotoshOnline Marketing Support Agent - CS, Online/Digital, Marketing, Language skills - Dublinop and Adobe Flash is a plus
59

Administrative Support Agent Resume Examples & Samples

  • High School Diploma with 1-2 years of related experience; or equivalent combination of experience and education
  • Intermediate abilities in Microsoft Office Suite, with emphasis in Excel and Word
  • Working knowledge of Salesforce applications preferred
  • Ability to work in a production-oriented environment, multi-task, and handle multiple competing priorities
  • Must have the flexibility for scheduling work hours until 7:00 PM Central (on a rotational basis)
  • Good organization and time management skills
  • Team oriented, and professional with the right attitude to succeed
  • Experience in a high-volume work environment preferred
  • Experience in the Insurance, Automotive, Warranty, Banking or Finance industry preferred
60

Fun Express Sales Support Agent Resume Examples & Samples

  • Processes, enters, and verifies phone orders utilizing the Comet and AS400 systems
  • Assist customers with issues including, but not limited to credits, refunds, International shipping questions, quotes, promotions, invoices, new accounts, call tags, meter station comments, miscellaneous billing, and reships
  • Performs outbound marketing calls to customers initiating sales opportunities from past buyers and new leads, follow-up on promotional mailings, back orders, sample orders, price quotes, or satisfaction with the products
61

Service Support Agent Resume Examples & Samples

  • Phone skills required
  • One year Customer service skills
  • Intermediate knowledge of PC software applications (i.e. MS Office, Excel, Outlook)
  • Data entry skills required; ability to type 35wpm or greater at 99.6% accuracy
  • 10 Key skills preferred for payment transaction team
  • Written communication skills preferred
  • Knowledge of client requirements for DMV and related documents preferred
  • Knowledge of various state DMV forms and their disposition with the company preferred
  • Knowledge of company propriety software preferred
62

PBX Phone Support Agent Resume Examples & Samples

  • 6 months+ experience as an operator for a hospital or call center or customer service representative
  • Windows 7+
  • English/Khmer (Cambodian) or
  • English/Vietnamese preferred
  • Must be able to sit for 67%-100% of the time
  • Must be able to occasionally lift overhead or carry up to 24lbs
  • Must possess the following visual requirements
63

Client Support Agent With Fluent Polish Resume Examples & Samples

  • Customer education on supported devices, purchase processes and features
  • Fluency in English and Polish
  • Customer service mindset
64

Client Support Agent With Fluent Dutch Resume Examples & Samples

  • Collaboratively sharing feedback through appropriate channels related to tools, processes, or systemic user/product issues
  • Fluency in English and Dutch
  • Exceptional communication skills both verbal and written
  • Ability to understand complex workflows to address partner queries
65

Client Support Agent With Fluent Swedish Resume Examples & Samples

  • Fluency in English and Swedish
  • Knowledge about monetizing content on YouTube
  • Digital literacy, ability to troubleshoot complex partner issues
  • Demonstrate speed, agility, critical-thinking, and problem-solving skills
  • Internet Savvy, understand the players in this space
66

Client Support Agent With Fluent Finnish Resume Examples & Samples

  • Fluency in English and Finnish
  • Ability to learn, retain, and apply large amounts of product, procedure, policy and system information
  • Significant attention to detail
  • Familiarity with basic internet technologies (web, email, IM), software (browsers, common plug-ins, common web sites), and terminology
67

Client Support Agent With Fluent Spanish & Portuguese Resume Examples & Samples

  • Support Partner queries pertaining to video uploads, G+ verification, channel transfer, customer URL and copyright
  • Troubleshoot and help resolve video playback issues
  • Fluency in English and Spanish & Portuguese
68

Non-technical Call Center Support Agent Resume Examples & Samples

  • Experience in an HR environment
  • Knowledge of benefits programs, PeopleSoft, and Microsoft Office
  • Ability to handle confidential information appropriately
  • Ability to interact with employees at all levels
  • Possession of excellent customer service, computer and especially telephone skills as you will spend most of your day on the phone
  • 2+ years of office/professional experience highly preferred
69

L Registration & Support Agent Resume Examples & Samples

  • Perform registration, maintenance and support tasks for the Electronic Banking Suite of products offered by BNP Paribas
  • Handle Setup/Modification/Deletion of Company/Accounts/Users
  • Provide product trainings, demos and ongoing assistance
  • Handle technical trouble shooting and support
  • Assist in the proposal process for system enhancements and new ideas/solutions based on internal partner feedback and personal usage
  • Timely handling of all incoming queries/requests via Phone/Email channel and log all requests on the tracking tool used
  • Participate in UAT and other Business Case testing as needed
  • Maintain expertise on all product lines and systems supported/used by the team
  • Filing and Document management
  • Participation in department meetings and other functions
  • Handle various tasks and projects which may be assigned by manager from time to time
  • N.B. – The chosen candidate must be available to work any of the various shifts at the discretion of the manager. (Shifts are: 8am to 4pm | 9am to 5pm | 10am to 6pm). Availability to work on certain Canadian and US Holidays, and on weekends as needed is also required
  • University degree, preferably Bachelor in Business Administration or IT
  • 4 years’ work experience in the field of banking operations/client service or in the field of Client Management
  • Experience in legal documentation and/or project management would be considered a strong asset
  • Proficient in MS Office (Word, Excel & PPT)
  • Good working knowledge/understanding of Computers/Systems/Electronic Banking Platforms/ERP Systems
  • Good time management skills with the ability to work accurately while under pressure. Basic working knowledge of project management would be considered an asset
  • Languages: French and English (mandatory); being fluent in Spanish and/or Portuguese would be considered a strong asset
  • Availability of Agent to work from between 8am and 6pm EST, certain Canadian and US Holidays, and on weekends as needed
  • Good working knowledge of Cash products (Payment Structure, SWIFT MTs, etc.) and basic understanding of Trade products (LCs, SBLCs, BGs, etc.). [Asset]
  • Attentive listener and detail oriented
  • Highly effective communicator, written and oral, with good interpersonal skills
  • Ability to work in a highly autonomous team environment with minimal supervision
  • Ability to work with precision in a fast paced environment
  • Resourcefulness and creativity
70

Mychart Support Agent Resume Examples & Samples

  • Provides answers to users by identifying problems; researching answers; guiding them through corrective steps
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests
  • Maintains call documentation by entering complete and sufficient information
  • Keeps equipment operational by following established procedures; reporting malfunctions
  • Updates job knowledge by participating in educational opportunities
  • Improves reference material by writing, maintaining and submitting documentation for new or unidentified issues
  • Accommodates client by recommending appropriate technical support and techniques when dealing with technical issues
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Outgoing and energetic
  • Good listening skills
  • Excellent problem solving capabilities
  • Ability to work independently and Self-motivated
  • Bi-lingual (English/Spanish)
  • 1 Year of Customer Service Experience
  • 2 Years Professional experience
  • 1 Year of IT experience or equivalent Computer knowledge
  • High Speed Internet Connection
  • Quiet work environment to take calls
  • Back-up phone source (land line or cell phone)
  • Ability to attend online web meetings as needed
71

DCG Services Contact Center Support Agent Resume Examples & Samples

  • Serve as the primary point of contact for DCG hardware, software, and overall problem resolution, interfacing and collaborating with Level 1 agents, Level 3 OEM agents, and hardware and software development teams
  • Ownership of all software, hypervisor, configuration, infrastructure, and usability issues
  • Resolve complex, collaborative calls working with Level 3 teams and HW/SW development teams, as well as hardware problem determination and hardware services delivery providers
  • Ensure customer incident resolution at industry leading incident closure rates
  • Maintain outstanding customer satisfaction scores, with the professional communications and soft skills necessary to defuse difficult customer situations and work to problem resolution
  • Accurately diagnose problem severity levels and prioritize call loads appropriately
  • Recreate customer issues when needed, using logs, system management tools, and industry standard problem resolution tools and protocols
  • Generate accurate, high quality trouble ticket, incident documentation, and knowledgebase updates, as well as other customer and problem documentation as required
  • Five to seven years of contact center experience in similar Intel based hardware environments
  • Prior experience as a Level 2 contact center agent
  • Troubleshooting from a solution level for appropriate data collection (logs) and isolation: architectural level and interfaces between componentry and the data flow
72

Technical Center Support Agent With French Resume Examples & Samples

  • Ownership of all software, hypervisor, configuration, infrastructure, and usability issues
  • Ensure customer incident resolution at industry leading incident closure rates
  • Maintain outstanding customer satisfaction scores, with the professional communications and soft skills necessary to defuse difficult customer situations and work to problem resolution
  • Accurately diagnose problem severity levels and prioritize call loads appropriately
  • Recreate customer issues when needed, using logs, system management tools, and industry standard problem resolution tools and protocols
  • Five to seven years of contact center experience in similar Intel based hardware environments
  • Prior experience as a Level 1 contact center agent
  • Troubleshooting from a solution level for appropriate data collection (logs) and isolation: architectural level and interfaces between componentry and the data flow
73

Technical Center Support Agent With Italian Resume Examples & Samples

  • Serve as the primary point of contact for DCG hardware, software, and overall problem resolution, interfacing and collaborating with Level 1 agents, Level 3 OEM agents, and hardware and software development teams
  • Resolve complex, collaborative calls working with Level 3 teams and HW/SW development teams, as well as hardware problem determination and hardware services delivery providers
  • Generate accurate, high quality trouble ticket, incident documentation, and knowledgebase updates, as well as other customer and problem documentation as required
  • Prior experience as a Level 2 contact center agent
74

Entry Support Agent Resume Examples & Samples

  • Add new material to file records, and create records as necessary
  • Assign and record or stamp identifications numbers or codes
  • Enter document identification codes into systems in order to determine locations of documents to be retrieved
  • Keep records of materials filed or removed, using log books or computers
  • Scan or read incoming materials in order to determine how and where they should be classified or filed
  • Sort or classify information according to guidelines
  • Place materials into storage bins, receptacles, such as a file cabinets, bins, or drawers, according to classification and identification information
  • Perform general office duties such as typing, operating office machines, and sorting mail
  • Entry level service, production, or support role requiring basic skills; can perform basic tasks within the function
  • HS Diploma or GED required
  • Generally 0-2 years of experience in related field preferred
  • Ability to lift, carry, push, and/or pull materials of light weight (up to 20 pounds)
75

Frontline Support Agent Hospitality Resume Examples & Samples

  • Go beyond the boundaries of your job description in order to get a good result
  • Question and challenge the adequacy and quality of traditional thinking and the status quo; be receptive to new ideas and methods of working
  • Use skills and knowledge to produce excellent work that we are all proud of
  • Be open, honest, and professional with colleagues, clients and 3rd parties
  • Identify and act on opportunities for collaboration with other teams to achieve company goals and enhance client service
  • Log and manage support requests received via telephone and email from customers, within the specified time
  • Analyse, troubleshoot and resolve customer issues - working towards resolution at first level within a timely manner or reassign to the appropriate resource if this is not possible
  • Carry out any other duties as reasonably requested by your line manager
76

Seasonal Tax Expert Support Agent Resume Examples & Samples

  • College degree preferred. The ideal candidate will have a background in business, finance, accounting, or tax
  • 3 years minimum recent experience using professional tax preparation software to prepare or assist in the preparation of individual federal and state tax returns in a busy tax office
  • Strong knowledge of tax laws, tax concepts, and Form 1040 with most schedules
  • First class organizational skills and the ability to multi task
77

Support Agent Resume Examples & Samples

  • Retrieves orders from storeroom. Visually checks stock received against written requisition with storeroom personnel, to ensure order is accurate. Checks items off on par list in stock room to ensure perpetual inventory is accurate. Upon delivery to the bar, re-check items with bartender for completeness and stores in appropriate places
  • Cuts, slices, and peels perishable garnishes and fruits, mixes and pours juices in sufficient amounts according to projected business. Stores back-up supplies needing refrigeration in prescribed containers for later use
  • Checks and assists bartender in maintaining adequate amounts of supplies, i.e., stir sticks, napkins, matches, etc., for both the outlet bar and portable bar service areas
  • Maintains cleanliness of entire restaurant, beer coolers, and wine refrigeration and storage areas to comply with health code standards
  • Scoops ice from ice bins, transports to service areas and replenishes ice containers for usage
  • Boxes and saves empty liquor bottles as they accumulate for later returns and requisitions
  • Maintains glassware inventory, ensuring par and efficiently runs dishwasher during peak hours
  • Performs other duties and responsibilities as requested by management, e.g., clean guest spills and cleaning/stocking/sweeping/mopping of all storage areas
  • Assists with food running to ensure food quality
  • Must be knowledgeable in preparation and service of alcoholic beverages
  • Basic mathematical skills necessary to ensure proper delivery amounts, understand portion sizes, and assist with inventory
  • Sufficient manual dexterity of hands in order to use a knife, pick up glassware and bottles, scoop ice, tap kegs, and extend arms overhead to stock items
  • Basic knowledge of the English language sufficient for the associate to understand inquiries from customers and communicate simple instructions
  • Ability to comprehend written product labeling instructions to enable the safe application of products and processes within the department
  • Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods with hand; cart/truck weighing a maximum of 100 lbs., at a continuous schedule
  • Ability to perform duties within temperature ranges, from normal to refrigerate
  • No prior experience required. Prior bar experience preferred
  • Ability to obtain any government required license or certificate. TIPS certificate required
  • Adheres to all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed
78

Support Agent Resume Examples & Samples

  • Friendly and professional handling of user support requests through various channels
  • User and company account setup
  • Configuration of user and company subscriptions
  • Onboarding of new users and companies
  • Maintenance of Zendesk or similar ticketing system
  • Acceptance testing of new features and systems
  • Interdepartmental support communication
  • Reporting on support system performance and issues
  • Communication of key user issues and requests