Implementation Support Resume Samples

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CS
C Schmidt
Claudie
Schmidt
55590 Hoppe Squares
Philadelphia
PA
+1 (555) 519 7189
55590 Hoppe Squares
Philadelphia
PA
Phone
p +1 (555) 519 7189
Experience Experience
05/2015 present
New York, NY
Client Implementation & Support Analyst
New York, NY
Client Implementation & Support Analyst
05/2015 present
New York, NY
Client Implementation & Support Analyst
05/2015 present
  • - Create successful working relationships with internal departments
  • Create successful working relationships with internal departments
  • - Provide high quality first level support to our Americas client base during the mid day to evening hours
  • - Effectively diagnose and troubleshoot cases, searching for solutions and providing education and
  • - Provide occasional after-hours support for Asian business
  • - Manage client questions and concerns by taking ownership from creation to completion
  • - Effectively manage client expectations and resolve conflicts
06/2012 12/2014
Chicago, IL
Implementation & Support Engineer
Chicago, IL
Implementation & Support Engineer
06/2012 12/2014
Chicago, IL
Implementation & Support Engineer
06/2012 12/2014
  • Provides recommendations on the process improvements related to workflow and implementation and adoption processes and leads the efforts to create improvements
  • Mentors and provides technical assistance to client and internal resources
  • Perform application releases, upgrade, and patching following the change management procedure
  • Create and update documentation of system configurations, work instructions, and service recovery plan
  • Partners with clients and serves as subject matter expert in planning, executing technical tasks such as configuring formulary elements, conversions, interfaces, integration, issue resolution, assessment of system environment readiness and installation
  • Repair and installation of automation equipment that includes pneumatic controls, digital electro-mechanical servo controls, solenoid valves, PC interface controls and mechanical drive stations
  • Present to the Delivery Product Manager responsible of the product improvements on the implementation process when
11/2007 12/2011
Detroit, MI
Implementation Support Analyst
Detroit, MI
Implementation Support Analyst
11/2007 12/2011
Detroit, MI
Implementation Support Analyst
11/2007 12/2011
  • Develop and deliver robust reporting covering the following
  • Maintenance of CMS/Revenue Management department Intranet site, coordinating reporting and training materials in a user friendly and useful format
  • Recommendations on RMS best practices in driving effective execution
  • Configuration settings reports
  • Troubleshoot user reported issues with IT
  • System upgrades and user reported system issues
  • Communication of scheduled and unscheduled RMS outages
Education Education
Bachelor’s Degree in Human Services
Bachelor’s Degree in Human Services
University of Cincinnati
Bachelor’s Degree in Human Services
Skills Skills
  • Great communication and team work, strong problem solving skills
  • Very good knowledge of Amadeus system and travel industry
  • Proficiency in English essential (written and spoken), knowledge of French and/or other European languages much appreciated
  • Technical expertise on maintaining High availability systems using VERITAS clustering
  • Working knowledge of open sources tools like Puppet to automate deployment of software
  • Strong English Communication skills, both verbal and written
  • Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems
  • Ability to work in a flexible schedule and on-call
  • Knowledge of ITIL processes
  • Knowledge of AWS/Azzure or any other Cloud Platforms
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15 Implementation Support resume templates

1

Release Implementation Support Resume Examples & Samples

  • Bachelor's degree. MBA a plus
  • 10+ years retail banking experience
  • Experience/knowledge in system development life cycle
  • Strong project planning
  • Excellent attention to detail and follow up skills
  • Outstanding verbal and written skills
  • Flexible and adapts to sudden changes in direction
  • High level of discretion and judgment
  • Conflict resolution / escalation
  • Microsoft Office Products (PPT, Excel, Word, Visio, MS Project)
2

Technology Implementation & Support Manager Resume Examples & Samples

  • Main point of contact for Canada on all things IT, particularly on tactical implementation and mid-long term technical strategy
  • Manages the tactical roadmap for implementation of new technologies in Canada stores
  • Gathers and presents requirements for implementation of future technologies in Canadian stores. Makes recommendations regarding when and how we should implement specific technologies based on market readiness, business impact, etc
  • Drives process improvement from all tactical aspects: implementation, service improvement, market readiness, break/fix, etc
  • Leverages cross functional and cross organizational teams to drive projects to completion
  • Merges data points and business realities with fact based business insights to arrive at sound strategic recommendations. Uses data to tell a logical story
  • Experience working with or, preferably, managing a digital/technological portfolio
  • 4 years in a technical service delivery or technical implementation role
  • At least 2 years managing vendors and/or project managers
  • At least 2 years leading cross functional and/or cross organizational teams
  • Extremely strong communication skills
  • Ability to travel to, and occasionally work from, Canada (approx. 5 times/year)
3

Professional MS Dynamics CRM Implementation & Support Resume Examples & Samples

  • Performs moderately complex systems modeling, simulation and analysis to provide appropriate software solutions
  • Develops software system testing procedures, programming and documentation to ensure standard use of procedures
  • Provides input for documentation of new or existing programs to ensure information accessibility, as required
  • Designs, develops, troubleshoots and analyzes software programs to ensure compatibility with hardware systems
  • Customizes software based on research and customer needs as appropriate
  • Coordinates and facilitates communications with other departments and/or commercial vendor(s) to investigate and resolve software matters of significance and to ensure proper functioning of systems
  • Maintains communication with management and customers regarding status of software development and problems
  • Acts as technical lead on large projects involving a particular software package(s)
  • Provides the customer base with first level support
  • Three or more years of experience in software engineering or operating systems programming
  • Experience working with design and coding languages
  • Good analytical and creative problem solving skills for design, creation and testing of software
  • Good communication skills to interact with team members and senior support personnel
4

Senior MS Dynamics CRM Implementation & Support Resume Examples & Samples

  • Participates in designing, developing, troubleshooting and analyzing software programs that operate with hardware systems
  • Assists in customizing purchased applications and assists in maintaining program libraries and manuals based on research and customer needs
  • Provides feedback and reports to management on the status and availability of software and hardware to ensure proper functioning
  • Works with customer(s) to provide hands-on first level support
  • Experience working with software design principles
  • Experience working with computer hardware
  • Analytical and problem solving skills for design, creation and testing of software
5

Workforce Management Implementation & Support Resume Examples & Samples

  • Call center support experience working on large inbound or back office projects
  • 3-5 years NICE Workforce Management Administrative implementation and support - an advantage
  • Ability to gather information, perform analysis, define problems and resolve bottlenecks. Strong problem solving and negotiation skills
  • Minimum 3-5 years of workforce management application/technical delivery installation experience
  • Demonstrated competency in Microsoft Office Tools use – Word, Excel, PowerPoint
  • Ability to thrive in an exciting, but fast paced, high energy, demanding and team orient environment
  • High customer service orientation
  • Able to learn and adapt a new technology independently and fast
  • Experience with the installation and integration of NICE solutions into customer environments – an advantage
  • Knowledge in the following technical areas: CTI, PBX/ACD. Web/Internet, MS Windows, SQL server, Database knowledge, server hardware and networking
  • Previous experience installing, configuring, and supporting telephony, network, or server infrastructure in administrative capacity
  • Ability to teach, coach team members and end users. Strong leadership skills. Continuous learning
  • Excellent documentation and policy and technical writing skills. Meticulous attention to detail. Ability to multitask under pressure
  • Ability to work in shifts and weekends
6

Senior Implementation & Support Engineer Resume Examples & Samples

  • Work independently and in concert with the team to deliver, enhance and maintain existing, complex software systems
  • Collaborate closely with Business partners and Technology teams to achieve solutions to system challenges
  • Provide thought leadership, problem solving and analytical skills to resolve hard to solve production issues impeding the availability & performance of applications and handle performance, high-availability and stability in all deliverables
  • Clearly communicate technical findings, issues and outcomes to other team members
  • Regularly interface with other technical and/or product teams to keep abreast of new developments and changing standards
  • Challenge the status quo through intellectual curiosity and natural inquisitiveness to look beyond the obvious for continuous improvement opportunities
  • Lead and appropriately escalate delivery impediments, risks, issues, and changes to the stakeholders
  • Have 7+ years of experience in implementing and supporting systems
  • Have 1-2 years (or more) of experience leading people in a fast-paced environment
  • Required knowledge and understanding of technical architecture, application systems design and integration in a large heterogeneous enterprise environment both .Net and and Java. Hands on experience in SOA, Java/J2EE, XML, ProC, Pearl, HTML, PHP, Websphere/Weblogic/Apache TomCat Application Server, Rules Engine, and Oracle programming methodologies
  • Working knowledge of both Oracle and Microsoft SQLServer Db’s
  • Experience in Windows, Unix and Linux environments
  • Proven ability to learn and apply new technologies
  • Strong communication skills and proven ability to work in a fast paced, collaborative environment
  • Strong time management and prioritization skills
  • Effectively liaison between Managers, Solution/Architecture Engineering, Development and Operations teams to implement solutions
  • Proven experience working with and being able to guide and influence cross-functional project teams of business analysts, developers, tech leads, infrastructure partners, and quality assurance resources across several teams and organizations
  • Proven ability to mentor fellow teammates
  • Experience working with vendor teams to deliver high quality results
  • Knowledge of Supply chain and logistics systems
  • Hold a Bachelor’s degree in Computer Science, Computer Information Systems, Engineering, or another technical field
7

Corporate Card Implementation Support Analyst Resume Examples & Samples

  • Act as a clearing house for new and upgraded accounts, ensuring the completeness of incoming set up packages by assessing and advising sales and relationship managers of missing approvals, information and/or documentation, holding back implementation, providing ongoing tracking, performing follow-up and/or reporting outstanding requirements to management, as appropriate
  • Set up new corporate MasterCard accounts, utilizing various systems and databases
  • Liaise with numerous internal and external resources including credit, Sales, Customer Service, technical set up, Legal and corporate account contacts
  • Successfully execute multiple simultaneous implementations of new and enhanced Commercial Card and Spend Management solutions in complex client accounts situated across North America
  • Ensure implementations are compliant with unit controls, corporate audit and other regulatory requirements
  • University degree/college diploma (preferred)
  • 1-2 years of financial industry related experience (required)
  • MS Word, PowerPoint, Excel (intermediate)
  • Host systems such as TSYS (preferred)
  • Understanding of the Bank and Commercial Card marketplace and organization (preferred)
  • Organizational skills
  • Customer service skills
  • Able to multi-task
8

Data Implementation Support Resume Examples & Samples

  • Experience preparing basic and comprehensive Statements of Advice and other advice documents
  • Knowledge of Financial Planning software (COIN and/or XPlan)
  • Diploma of Financial Services (DFS) - highly regarded, but not essential
9

Workforce Management Implementation & Support Resume Examples & Samples

  • Call center support experience working on large inbound or back office projects – an advantage
  • Minimum 2 years NICE Workforce Management Administrative implementation and support - an advantage
  • Minimum 2 years of workforce management application/technical delivery installation experience
  • Demonstrated competency in Microsoft Office Tools use – Word, Excel, and PowerPoint
  • Ability to teach, communicate effectively with team members and end users. Strong leadership skills. Continuous learning
10

System Implementation & Support Analyst Resume Examples & Samples

  • Provide technical consulting support in the areas of system analysis software implementation to customers, ultimately to optimise the implementation and the use of 3M HIS products
  • Provide technical service and support to customers, sales and clinical staff in regard to all 3M HIS products
  • Work within a successful and collaborative team of professionals in providing a high level of cohesive technical service
  • LAN/WAN installation environment experience
  • Experience in leading projects and providing guidance to staff members and peers
11

SAP Implementation Support Analyst Resume Examples & Samples

  • Gathers, documents and analyzes system and business requirements for moderately complex applications. Prepares detailed specifications from which new applications and system performance enhancements will be written
  • Configures and customizes moderately complex SAP application modules
  • Tests moderately complex SAP application modules. Troubleshoots problems and recommends resolution of common systems issues
  • Provides 1st level support for SAP issues. Defers technical issues to SAP Technical groups or more senior Business Support staff. May be assigned to on-call support rotation
  • May spend a significant amount of time monitoring and supporting production processes
  • Configures, codes, debugs and maintains moderately complex SAP application modules. Integrates SAP and non-SAP applications, develops external interfaces and builds application tables and reports
  • Designs and builds changes, extensions and system performance enhancements to existing SAP application programs and reports according to software standards and conventions
  • Develops and maintains technical documentation
  • Defines performance metrics and provides on-going support as needed
  • Provides 2nd level support in response to moderately complex SAP issues. Responds to escalated issues outside of normal business hours
  • Completes project tasks within defined milestones. May serve as lead for a project deadline or milestone
  • Works under general supervision. Receives a moderate level of guidance and direction
  • Bachelor’s degree in Computer Science, Information Systems or Business or equivalent experience
  • Minimum two (2) years relevant experience
12

Product Implementation & Support Specialist Resume Examples & Samples

  • English speaking
  • At least five years’ experience in the travel industry with extensive experience of business travel operational reservation work flow procedures
  • Minimum 3 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus, Worldspan)
  • Comprehensive knowledge of agent-facing travel technology tools
  • Proficient in Microsoft applications; Word, Excel, PowerPoint, Outlook and Visio
  • A proven background in product configuration, requirements gathering and documentation
  • Excellent business writing skills, to ensure documentation is written in a clear and concise manner
  • Project Management/implementation experience preferred
  • Ability to lead and direct multiple projects simultaneously
  • Spanish and/or other European languages
  • Understanding of web technologies
  • Project Management experience
  • Excellent presentation skills with an innovative approach to represent data in a diagrammatic or graphical representation
  • Good understanding of desktop scripting, profile, mid-office and online booking tools
  • Conversant in Web-based technology with technical and non-technical audience
  • Experience in product testing and quality assurance
13

Client Implementation & Support Analyst Resume Examples & Samples

  • Provide high quality first level support to our Americas client base during the mid day to evening hours
  • Effectively diagnose and troubleshoot cases, searching for solutions and providing education and
  • Resolution
  • Troubleshoot basic network and telecommunication connectivity issues
  • Monitor and troubleshoot daily evening OATS records submissions to external parties
  • Understand and evaluate end-users needs and develop creative technical solutions
  • Ensure client base is informed of issue status through resolution; escalate to the appropriate technology teams when necessary
  • Provide clear and concise verbal and written communications to clients
  • Seek, review, discuss, understand, and execute on client questions and concerns
  • Identify possible issues with systems and present opportunities for internal solutions or services
  • Provide occasional after-hours support for Asian business
  • Support projects that evolve as a result of firm-wide initiatives
  • Effectively addresses customer concerns and works to further their long-term interests.Follows directions andsupports senior team members in responding to customer needs.Actively listens to customers and performsnecessary duties consistently and reliably to meet customer expectations
  • Tracks and monitors simple projects; adheres to project deadlines and alerts management of any barriers tosuccessful project completion. Assists with research and provides input into project plans and milestones. Developstiming estimates for basic projects based on limited understanding of customers’ business needs and timeconstraints
  • Participates in dialogue with assigned customers.Participates in the communication with the internal team.Gainsinsight to external trends (i.e. business trends, regulatory issues, global implications) to contribute to theanticipation of customers’ needs.Collaborates with colleagues and customers to assess customers’ immediateneeds
  • Provides customers with basic, standard information regarding products/offerings
  • Requires conceptual knowledge of theories, practices and procedures within a discipline. Requires guidance on taskinitially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as theemployee gains more confidence and capability
  • Applies general knowledge of business developed through education or past experience. Often needs helpunderstanding the commercial side or key business drivers impacting the task/decision
  • No supervisoryresponsibilities; accountable for developing technical contribution
  • Uses existing procedures to solve standard problems; analyses information and standard practices to makejudgments
  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives andmeet deadlines as described by supervisor
14

Partner Implementation & Support Manager Resume Examples & Samples

  • End-to-end implementation and project management of Brand Expedia online marketing products and tools with key partners
  • Pre-sale support for Business Development team, assessing each use case and identifying/scoping the best possible solutions
  • Gathering partner requirements across multiple work streams
  • Integration of various APIs to partner sites mastering the features and capabilities of each feed
  • Lead the implementation of our portal partnerships/co-brand solutions
  • Monitor current integrations of key partners raising feature requirements and bugs
  • Troubleshooting partner issues as well as on-going partner technical support
  • Technical documentation & process definition for partner solutions
  • Assist partner’s technical teams with Expedia product implementation on partner systems
  • Exceptional project manager – extremely organized, proactive and highly motivated. Attention to detail in executing complex projects and time-sensitive deliverables
  • Outstanding problem solver – technical mindset, strong analytical skills and ability to troubleshoot complex issues independently
  • Demonstrated professionalism interacting with all levels of management (Excellent negotiation and influencing skills)
  • Forward communicator, striving to gain as much knowledge as possible
  • Ability to understand new technology rapidly
  • Enjoy interaction with external partners and strive for excellence
  • Ability to prioritize conflicting priorities quickly
  • Advanced knowledge of HTTP, JSON/XML
  • Advanced Microsoft Excel, PowerPoint and Word skills required
  • Advanced knowledge of Project Management software
  • Intermediate/advanced knowledge of UML as well as diagraming software
  • Intermediate knowledge of HTML/CSS/Javascript
15

Field Implementation Support Specialist Resume Examples & Samples

  • Demonstrate an understanding of the Illinois Core Practice Model, agency policy and procedures, child welfare practices, learning methodologies, coaching techniques; and implementation sciences: partners with staff, supervisors, managers and key stakeholders they are assigned and conducts regular and frequent face to face meetings with individuals and small cohorts within a field office, agency or region; reviews agency outcomes, quality assurance reports, local team strengths and challenges, and other surveys to assess practice strengths and gaps to identify individual and team needs; and develops practice application plan aimed at organizational outcome improvement
  • Provide field support to enhance the transfer of learning from the training classroom to field operations: The program will identify core skills and knowledge to support the Illinois Core Practice Model
  • Appropriately applies programmatic frameworks, self-reflection tools, action plans, and protocols to assess each respective supervisor and manager (areas may include but are not limited to: knowledge, skills, attitude, systems and operations management, practice and clinical application, training skills, coaching skills, agency and community leadership); assist direct service supervisors and middle managers with incorporating job competencies into the agency’s practice programs; supports skill development in: independent and self-directed learning, critical thinking, problem identification, analysis and options, problem resolution, goal setting, action planning, and decision making; support skill development in the following organizational leadership techniques: change management, program management, performance standards, gap analysis, data collection and analysis, client and service survey analysis, and quality assurance with respect to the integration of agency practice models; and promotes the supervisor and program manager partnership with treatment specialists, social service providers, court members, community contributors, and supporters; reports problematic case issues and critical case data that impact job performance
  • Meet job and performance expectations as outline by the annual program plan deliverables unless otherwise modified by the Department; communicates appropriately with the Program Administration, Program Management and as directed with supervisors and middle managers in order to complete the practice application and field support gap analysis; meet with the Program Management and Program Administration to review and discuss all of their activities and strategic program implementation planning; reviews pertinent information and ongoing progress with the Field Support Program Coordinator and seek consultation for performance improvement issues; and inform the Field Support Program Coordinator of all activities occurring on assigned work
  • Complete required assignment and feedback reports: gap analysis, maintains progress notes, field surveys, and needs assessments; authors and submits regular reports; assists with data collection, entry, and analysis of all assigned instructional research as requested and submit a monthly activity report
  • As required utilize various training functions of the Office of Professional Development, Parent and Caregiver Support, under the Clinical Practice and professional Development; Virtual Training Center on-line learning management system; participates in various Office, Division, and Department meetings and training conferences as assigned; and other related duties to further the mission of the unit as assigned
16

Senior SAP Implementation Support Analyst Resume Examples & Samples

  • SAP Security Primary Responsibilities
  • Develop new user authorization profiles to meet the needs of future requirements
  • Configure security profiles to ensure users have proper authorizations
  • Perform security audits
  • Perform Segregation of Duty checks for new roles and role changes
  • Maintain user id’s and passwords in lower SAP clients
  • Provide basic workflow task support ensuring tasks are directed to the appropriate approver
  • Provides 2nd level support for complex SAP issues
  • Responds to escalated issues outside of normal business hours
  • Minimum 5 years previous relevant SAP Implementation support experience, which should include developing and/or maintaining systems using SAP software development life cycle, preferably within a financial industry required
  • Demonstrated ability to resolve technical issues within SAP production environments required
  • 3 years previous experience with security functions within a SAP environment required
  • Experience with SAP GRC a plus
  • Excellent written and verbal communications skills, with the ability to effectively communicate at multiple levels within the organization required
  • Solutions Oriented individual. Proven track record of taking initiative and delivering results required
  • Strong project management and organizational skills, with the ability to multi-task or reprioritize tasks or resources appropriately within a fast paced changing environment required
  • Demonstrated ability to work independently as well as within teams
  • Bachelors Degree (Computer Science, Engineering, Information Systems), or equivalent related experience required
17

Implementation & Support Engineer Resume Examples & Samples

  • Execution of implementation work for new and upgrade hardware and application builds
  • Support EJV application with initial troubleshooting to isolate system/network issues and escalate as appropriate
  • Help team migrate applications from legacy hardware to new Cloud based infrastructure
  • Help transform legacy monitoring/capacity monitoring tools to new Open Source tools like Sensu, Grafana dashboards
  • Perform application releases, upgrade, and patching following the change management procedure
  • Being a member of Technical Recovery Team in resolving incidents escalated from 1st level operation and application support teams
  • Participate in Post Incident Review process
  • Create and update documentation of system configurations, work instructions, and service recovery plan
  • Provide training to 1st level operation teams
  • At least 5 years of experience with Solaris and Oracle Linux Operating System
  • Shell and other programming languages like Ruby, Python
  • Working knowledge of open sources tools like Puppet to automate deployment of software
  • Strong experience of TCP/IP networking, and Storage Area Networking (SAN)
  • Experience with data center operations, SUN, HP hardware, and VMs
  • Strong English Communication skills, both verbal and written
  • Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems
  • Ability to work with global teams as well as individually with minimum supervision
  • Ability to work in a flexible schedule and on-call
  • Knowledge of ITIL processes
  • Knowledge of AWS/Azzure or any other Cloud Platforms
  • Technical expertise on maintaining High availability systems using VERITAS clustering
  • Experience with Management System/Monitoring Tools
  • Previous experience working in complex and mission critical environment
  • Previous experience with Windows 2012
18

Solution Implementation Support Manager PRD Controlling Resume Examples & Samples

  • Manage the team of Process & Solution Implementers within Process & Solution Management PRD Controlling
  • Set priorities for the team and organize the team planning, depending on PRD program activities, and in close cooperation with GTO Process & IT, GTO Controlling and GTO operational units
  • Drive and support a process oriented culture in the process area of PRD Controlling, but also in link with Business Administration process area (tax, accounting…) and non-PRD Controlling process areas (DVP, MAS, DCL…)
  • Facilitate process development workshops in the area of PRD Controlling
  • Bridge with Business administration process communities and with non-PRD Controlling process areas (DVP, MAS, DCL…)
  • Support the implementation of standard processes or process variants
  • Can represent PRD Controlling in process related forums and Steering Committees on demand
  • Contribute to assessment, analysis, compilation and prioritization of Business Requirement on demand
  • Excellent knowledge of the PRD Controlling processes and solutions
  • Good understanding of process and solution dependencies and interfaces
  • Proven experience in project management and change management
  • Workshop facilitation skills and experience
  • A good understanding of all Volvo Group methods and tools, including continuous improvements would be a plus
  • Strong communication & presentation skills
  • Complete proficiency in English
  • Experience from business positions where process- and business development have been closely linked together with IT development
  • A strong business focus
  • Have the ability to analyze and explain process objectives and ways of working
  • Skilled in priority setting; driving for result and execute against set targets
  • Have a leadership characterized by high level of integrity and trust based on ethics and values
19

Implementation Support Engineer Resume Examples & Samples

  • Provide customer implementation guidance with regards to application needs during new customer implementations of Dragon Medical and upgrades based on best practice experience
  • Identify, recommend, and implement system configuration recommendations and perform remote system installations and configurations
  • Resolve advanced product hardware and software application problems via on-site/telephone with customers
  • Provide guidance, expertise, and consulting to customer’s end users in the assessment of application design, application use/efficiency, and training needs
  • Assist with full implementation of Dragon Medical consisting of SQL Server, Microsoft IIS, Microsoft WebDAV, Windows Server, and Desktop packaging for mass-deployment of software applications
  • Manage timelines and project milestones via project management standards
  • Responsible for functional and technical remote training of customers
  • 5+ years’ experience with VDI, Virtual Desktop, Windows desktop and server operating systems (2003-2016)
  • Knowledge and proven application of at least one programming language or specialized IT skill
  • Previous experience administering or implementing organizational software such as Microsoft Exchange or Active Directory
  • Previous experience participating in or leading projects is required
20

Implementation Support Analyst Resume Examples & Samples

  • Develop and deliver robust reporting covering the following
  • Revenue Manager Analyst system usage reports
  • Implementation analytics reports
  • Recommendations on RMS best practices in driving effective execution
  • System upgrades and user reported system issues
  • Troubleshoot user reported issues with IT
  • Communication of scheduled and unscheduled RMS outages
  • Knowledge of RMS and PROS Revenue Management system to include backend support a plus
  • Strong Leadership skills and Partnership with IT and vendors to include PROS
21

Implementation Support Analyst Resume Examples & Samples

  • Participates and supports implementations and go-live activities at assigned sites. This includes
  • EMR experience preferred with ECW or Practice Velocity
  • Other preferred experience:Professional certifications such as Microsoft Cisco, Microsoft, advanced training in network and security standards, equipment, and protocols considered a bonus
22

Implementation & Support Manager Resume Examples & Samples

  • Integral part of the country management team offering comprehensive input to ensure business targets are met
  • To influence and contribute to country strategic plan for installation, consulting, technical services, logistics and field engineering to ensure customers experience projects that are delivered to cost, time and quality targets and continuous service improvement
  • Implement standardised processes that are measured and honed regularly
  • To manage the team resources to maximise utilisation of dynamic resource
  • Accountable for planning customer orders from quote acceptance through to Support handover in a structured and measured way
  • Accountable for CDK Business consulting and training revenues profitability
  • Ensuring through the management team that all staff undertake the necessary training to enable the development of the Implementation organisation for the region
  • Contribute to the annual operating plan, forecasts and strategic plans
  • Fluent Spanish and English communication skills
  • Proven track record of successful people management and leadership skills and people development this must included the skills to manage large teams
  • A track record of successfully handling considerable change is also a strong requirement of the role
  • Commercially aware with a strong focus on the customer and a commitment to deliver to SLAs
  • Track record of operational improvements to performance using KPi measurement in tandem with personal and departmental goals and bonus objectives
  • Must be very strongly process-driven with experience of working in a changing environment and the ability to work under pressure. Must be adept at problem solving and decision making
  • To influence and build good working relationships across all functions
23

European IT Implementation & Support Analyst Resume Examples & Samples

  • Ability to build networks of cooperation to maximize productivity and collaboration
  • Provide direct customer phone and email support to identify and remedy issues or to provide end user training
  • Install new hardware and deploy company software solutions which includes traveling to customer sites as required
  • Document and track known system issues for review to determine design changes to provide highest quality product
  • Responsible for the quality of assigned implementations, appropriate training plans, and quality assurance
  • Research hardware options and offer recommendations to customers, Sales, and Management as needed
  • Identify and implement system software solutions as needed for customer issue resolution and to improve overall product quality
  • Lead and coordinate customer implementations in a professional manner ensuring that all interested/impacted parties are provided ongoing communications in regards to schedules, statuses, post-implementation reviews and lessons learned
  • Develop and track key metrics to analyze performance relative to implementations, and recommend improvements to the implementation team
  • Investigate, analyze and recommend solutions for customer implementation issues, including on-site visits, when appropriate, to maintain end user satisfaction and continued engagement
  • Develop innovative solutions to more complex technical problems that arise during start-up and during customer changes
  • Establish positive customer relationships during engagement for high client satisfaction, quick deployment and training of new product releases
  • Experience in the petroleum industry, bulk terminal operations, and operational applications oriented to transaction data management is highly desired
  • Associate’s or Bachelor's degree in Computer Science, Engineering, Electronics, Information Technology, or a related technical field desired. Prior experience in hardware repair, assembly and installation preferred
  • Experience with real time systems preferred
  • Oracle administration knowledge is a strong plus, general understanding of relational databases (in particular Oracle), and SQL is required
  • Windows and TCP/IP networking knowledge a strong plus
  • Strong, self-confident, high-energy and decisive, with good listening skills
  • Previous experience with installation software system preferred
  • Excellent communications with customers and individuals at all levels required
  • This person must reside in Europe and be able to travel to the US for a period of up to 6 continuous weeks for initial training. Approx. 3 trips to the US will be required per year. In addition travel around the world may be required up to 25% of the time
24

Implementation & Support Engineer Resume Examples & Samples

  • Maintain a working knowledge of the entire IV Solution product line
  • Perform corrective and preventative maintenance and emergency service on all products 24 X 7
  • Partners with clients and serves as subject matter expert in planning, executing technical tasks such as configuring formulary elements, conversions, interfaces, integration, issue resolution, assessment of system environment readiness and installation
  • Repair and installation of automation equipment that includes pneumatic controls, digital electro-mechanical servo controls, solenoid valves, PC interface controls and mechanical drive stations
  • Independently troubleshoot mechanical and electrical failures to a component level
  • Mentors and provides technical assistance to client and internal resources
  • Read electrical schematics and mechanical drawings
  • Complete documentation with a high degree of accuracy in accordance with FDA regulatory requirements
  • Delivers on-site training for end user customers on all aspects of user, workflow and required customer maintenance functions
  • Coordinate on-site installation and implementation of new products, add-on products, modifications, upgrades, and special projects
  • Demonstrate database knowledge by developing labels and writing custom reports for customers
  • May lead multiple technical projects simultaneously and is the main point of contact for a client in most situations
  • Provides recommendations on the process improvements related to workflow and implementation and adoption processes and leads the efforts to create improvements
  • Promote and optimize customer product ownership, satisfaction and clinical integration through
  • Efficient and effective product installation and implementation
  • Timely customer product and service feedback to Field Service Management
  • Adhere to all applicable health and safety regulations and procedures
  • Maintain fiscal responsibility for business expenses associated with Company-issued credit card
  • Working knowledge of computer hardware, Microsoft operating systems and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Demonstrated organizational skills to prioritize multiple projects in a fast-paced environment
  • Strong interpersonal, verbal and written communications and problem-solving skills
25

Manager Client Implementation Support Resume Examples & Samples

  • 50% On-Site Agent Support
  • Provide On The Road Performance (OTRP) that includes shadowing, mentoring, and coaching direct reports during Go-Live Support events at Client sites
  • Administrative tasks to include, but are not limited to, reviewing agent Time Sheets and Expenses, and managing PTO schedules
  • Perform projects to increase efficiency and streamline communication for GLS program
  • 5% Maintaining Internal Relationships
  • Work closely with Professional Services (PS) Resourcing Managers to ensure effective scheduling
  • Ensure direct and consistent communication with Professional Services management team
  • Bachelor of Arts or Science degree or a minimum of three years of relevant work experience
  • An experienced professional and people manager capable of developing and managing a team, while managing the Client Go-Live Support functions that ensure successful Client implementation goals
  • Enthusiastic team player
  • Ability to evaluate personnel performance against established goals
  • Resourceful approach to solving problems and managing projects from beginning through to resolution
  • Willing / excited to work in a fast-paced, but sometimes intense, rapidly expanding company
  • Ability to communicate effectively with a variety of support functions and stakeholders including direct reports, senior management, peers, and Clients
26

Windows Implementation Support Resume Examples & Samples

  • Deploying code/application package on windows environments
  • Setting up new servers
  • Configuring and managing windows environments (like QA, UAT, Production)
  • Triage/troubleshooting problems with websites/web services
  • Managing backup of databases, applying security patches, adding users etc
  • Work closely with Development & QA teams to manage deployments and environments
  • Must have experience in Windows 2008/2012
  • Experience in IIS
  • Experience in SQL Server 2012
  • Experience with SSL certificates
27

Desktop Engineering & Implementation Support Specialist Resume Examples & Samples

  • 1+ years of experience with service desk support and network operations
  • Experience with multiple platforms, including Windows OS, UNIX or Linux, and Apple OSX or iOS
  • Knowledge of security requirements and guidelines, including NIST 800–53, FISMA, USGCB, HHS, and NIH
  • Knowledge of data system networking and protocols, including IP, such as TCP and UDP, SNMP, SMTP, networking STIG scanning tools, and McAfee
  • Ability to troubleshoot and resolve technical issues
  • Experience with Android and Blackberry devices
  • Experience with YUM, Puppet, Apache Tomcat, Apache Solr, and VMware 5.5
  • Experience with Splunk, Microsoft SCCM, and Microsoft Operations Manager
  • Experience with Windows 10, Linux, and Sun OS
  • Experience in development with either ServiceNow, Cisco Call Center, KNOVA, or COGNOS
  • Experience with .NET development platform and at least one supported language, preferably ASP.NET
  • BA or BS degree in CS, Engineering, or an IT–related field preferred
28

Implementation & Support Engineer Resume Examples & Samples

  • Basic computer networking skills
  • Bachelor’s Degree in Electrical, Biomedical or Mechanical Engineering
  • One year experience in a vendor, customer service, field service, and/or hospital setting or related field experience or product knowledge
  • Valid Passport a plus
29

Client Implementation & Support Analyst Resume Examples & Samples

  • Effectively diagnose and troubleshoot cases, searching for solutions and providing education and resolution
  • Ad-hoc support on implementations and configuration changes
  • 2 Client contact
  • Manage client questions and concerns by taking ownership from creation to completion
  • Effectively manage client expectations and resolve conflicts
  • Adhere to TradeGuard Client Support policies and procedures
  • Create successful working relationships with internal departments
  • Liaise with TradeGuard’s Knowledge Center to ensure cohesive and accurate documentation
  • Ability to work autonomously and adapt as per business needs
  • Sound judgment and problem-solving skills
  • Ability to effectively diagnose and communicate to clients requirements and deliverables needed for successful resolution
  • Strong relationship skills and ability to work effectively with internal and external clients
  • Must be self-motivated and proactive
  • Strong detail-orientation and excellent follow-up
  • Excellent verbal and written communications skills in English
  • Strong product management skills
30

Client Implementation & Support Analyst Resume Examples & Samples

  • Nurtures customer’s trust by consistently advancing the customer’s interests beyond minimum requirements.Attemptsto understand customer concerns and issues; draws on customer insight to help others withhow to best meet current and future customer needs.Regularly seeks customer feedback to support long-terminterests and enhance customer satisfaction
  • Involved in dialogue with assigned customer executives, employing open-ended questions to uncover overallobjectives and organizational needs; involved in the communication with internal teams to identify opportunitiesto act on information learned. Demonstrates knowledge of external trends (i.e. business trends,regulatory issues, global implications) to contribute to the anticipation of customers’ needs.Collaborates withcolleagues and customer group leaders to assess customers’ immediate and long-term needs and contributes todefining solution offerings
  • Ascertains customers’ business needs and time constraints, balanced against costs and available resources, andcommunicates a realistic estimate of project timing. Develops project plans and prioritizes tasks to achieve projectmilestones; recognizes project risks (e.g., missed deadlines, quality issues, resource constraints), providesInput to contingency plans and seeks guidance on meeting delivery goals. Monitors performance anddeliverables of individuals on the project team to ensure overall project success; actively keeps all members oftheproject team informed of progress
  • Offers customers a variety of products/offerings, explaining the costs and benefits of each while also explaining whichmay be the best fit for the customer’s organization
  • Requires conceptual and practical expertise in own discipline and basic knowledge of related disciplines.Is fully selfsufficient and competent in regards to output quality and quantity. Requires little or no supervision on a day to day basis
31

Implementation & Support Engineer Resume Examples & Samples

  • SREs are engineers with the right mix of knowledge and skills in software (i.e. programming, data structures and algorithms) and systems (i.e. operating software on internal and external
  • Experienced in writing clean code in at least one Object Oriented language such as: Java, C#, Javascript, Python, Ruby.
  • Experienced using software testing frameworks following TDD and BDD approaches
32

SAP Implementation Support Resume Examples & Samples

  • Work Directly with Planning, Shipping / Receiving, Production, Engineering and Quality for SAP Implementation and Launch
  • Work with Planning and Receiving Supervisors to perform receiving Audits
  • Perform Inventory Audits of Raw Material and Production Floor WIP
  • Work with Production to maintain
  • Ability to travel to offsite Warehouse to facility Material Movements
  • Audit of Production reporting process and accuracy through manual data collection and creating and maintaining spreadsheets
  • Day to day data entry and analysis as required by the project
  • Bachelor’s degree in Business Administration and 3+ years’ experience or Associate’s and 5+ years
  • Experience with MRP/ERP systems (JD Edwards and SAP preferred)
  • APICs Certification is a plus
33

Lead Field Implementation Support Specialist Resume Examples & Samples

  • Demonstrate an understand of: agency policy and procedures, agency-approved practices, learning transfer methodologies, and coaching techniques; partners with all supervisor and manager they are assigned and conduct regular and frequent face to face meetings with individuals and small cohorts within a field office, agency or region; reviews agency outcomes, quality assurance reports, local ream strengths and challenges, and other surveys to assess performance strengths and gaps to identity individual and team needs; and develops an action plan based on assessment results
  • Appropriately apply programmatic frameworks, self-reflection tools, action plans, and protocols to assess each respective supervisor and manage (areas may include but are not limited to: knowledge, skills, attitude, systems and operations management, practice and clinical application, training skills, coaching skills, agency and community leadership); assist direct service supervisors and middle managers with incorporating job competencies into the agency’s practice programs; supports skill development in: independent and self-directed learning, critical thinking, problem identification, analysis and options, problem resolution, goal setting, action planning, and decisions making; support skill development in the following organization leadership techniques: change management, program management, performance standards, gap analysis, data collection and analysis, client and service survey analysis, and quality assurance with respect to the integration of agency practice modes; and promotes the supervisor and program manager partnership with treatment specialists, social service providers, court members, community contributors, and supporters; reports problematic case issues and critical case date that impact job performance
  • Meet job and performance expectations as outlined by the annual program plan deliverables unless otherwise modified by the Department; communicates appropriately with the FISP Statewide Program Director, Field Support Program Coordinator and as directed with supervisors and middle manager in order to complete the practice application and field support gap analysis; meets with the Field Support Program Coordinator and FISP Statewide Program Director to review and discuss all of their activities and strategic program implementation planning; reviews pertinent information and ongoing progress with the Field Support Program Coordinator and seeks consultation for performance improvement issues; and informs the Field Support Program Coordination of all activities occurring on assigned work
  • Complete required assignment and feedback reports: gap analysis, maintains progress notes, filed surveys, and needs assessments; authors and submits regular reports; assists with data collection, entry, and analysis of all assigned instructional research as requested and submit a monthly activity report
  • Utilize the assigned Department equipment (laptop, copy, scan, and fax machines, LCD projectors, phones, conference lies, and webinar) and software programs Microsoft Office products, SharePoint, D-Net appropriately and with proficiency as directed and required
  • As required, utilize various training functions of the Office of Professional Development, Parent and Caregiver Support, under the Clinical Practice and Professional Development; Virtual Training Center online learning management system; participates in various Office, Division, and Department meetings an training conferences as assigned; and other related duties as assigned
34

Implementation Support Analyst Resume Examples & Samples

  • Identifies and facilitates appropriate server/desktop technologies for centralized division and/or facility equipment (including operating system maintenance, application maintenance, image archive, disaster recovery)
  • Establishes connectivity for new sites to HCA network
  • Works closely with corporate, division, and facility personnel to coordinate the implementation and ongoing support of systems physically hosted at the Division Data Center and facility locations
  • Coordinates sharing of best practices and policies and procedures where applicable
  • Interfaces directly with a wide variety of end users and technical counterparts in other division, facility, vendor and corporate roles
  • Adheres to and supports HCA IT&S security standards, policies, and procedures
  • Maintains and protects confidentiality with regard to all aspects of patient care
  • Adheres to Code of Conduct and Mission and Value Statement
  • Other preferred experience: Professional certifications such as Microsoft cert(s) highly desirable: Cisco, Microsoft, advanced training in network and security standards, equipment, and protocols. Management Work Experience
  • Requires a strong knowledge of supported server, application, network, security systems, virus protection, and hardware configurations
  • Understands the business implications of technology decisions
  • Demonstrates a customer orientation; establishes and maintains customer relationships
35

Implementation & Support Engineer Resume Examples & Samples

  • Participate in implementation reviews and status meetings
  • Present to the Delivery Product Manager responsible of the product improvements on the implementation process when
  • Responsible for the product implementation and delivery on time and with expected quality
  • Support new/existing customers in the implementation of Client's products
  • Very good knowledge of Amadeus system and travel industry
  • Good understanding of IT and technical capabilities
  • Experience in technical/customer support
  • Proficiency in English essential (written and spoken), knowledge of French and/or other European languages much appreciated
  • Great communication and team work, strong problem solving skills
  • Organization, proactivity and process oriented
  • Understanding of Windows troubleshooting, support and set up
  • Database/SQL server (T-SQL language or even administration)
  • Network basics (TCP/IP, VPN, Firewall, proxy, routing,..)
  • Terminal server, Citrix basics, IT Security principles
  • Development notions (Java script, Java/J2EE notions, C++)
36

Eo-project Management, Implementation Support Resume Examples & Samples

  • Collaborate with senior leaders to define non-technical project scope, identify business requirements, develop project plans and identify project success criteria
  • Facilitate and lead strategic initiative conversations with multiple stakeholders and business leaders
  • Partner with the broader Strategic Planning Office to understand Bank-wide priorities, objectives and resource plans, particularly as related to projects and programs for which the Implementation Support team has been engaged
  • Manage project team performance to ensure projects are completed on time, within scope, and within budget. Proactively monitor the project/programs overall progress, resolve issues, mitigate risks, and initiate corrective action, as appropriate
  • Manage the exchange of critical project information and decisions between business owners, staff and other project stakeholders
  • Facilitate project meetings and publish meeting notes/action plans, develop and deliver progress reports and presentations
  • Ensure projects/programs adhere to Bank standards and Project Management methodologies
  • Communicate clearly project statuses both verbally and in writing to varying levels of management
  • Develop and share best practices and tools for project/program execution and management
  • Assist with development and execution of strategic business reviews and related plans for initiatives, supported by clear and concise business-relevant communications
  • Assist in the design and facilitation of workshops and other client interactions to advance implementation of strategic initiatives
  • Maintain a working knowledge of all business area functions, their operations, their strategies, their challenges, and their resource needs
  • Bachelor degree and at least 5-7 years of work experience in non-technical project/program management
  • Proven ability to work on highly conceptual projects (e.g. business transformation); and to be flexible and nimble to anticipate needs and adjust to shifting priorities
  • Background in Risk Management Plan development and administration
  • Strong knowledge of Project Management scheduling processes and tools (work breakdown structure, Project Plans, issue & risk management matrices, etc.)
  • Extensive understanding / experience with one or more of the Project Management, Business Analysis or Process Improvement methodologies. (i.e... Project Management Book of Knowledge, Business Analysis Body of Knowledge (BABOK) as well as Six Sigma)
  • Experience working with senior executive level clients and a willingness to offer hands-on assistance to keep an agenda moving forward
  • Excellent written and verbal communication skills including a background creating high level reports and correspondence for senior leaders
  • Experience working on projects where influencing and facilitating engagement with individuals not under your direct authority was critical for success
  • Proficient in MS PowerPoint, MS Word, MS Excel, MS Project, Visio