Development Support Resume Samples

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JK
J Kreiger
Jaren
Kreiger
678 Percival Fall
Houston
TX
+1 (555) 884 4097
678 Percival Fall
Houston
TX
Phone
p +1 (555) 884 4097
Experience Experience
Detroit, MI
Development Support Analyst for FIS Avantgard
Detroit, MI
Stiedemann-Dibbert
Detroit, MI
Development Support Analyst for FIS Avantgard
  • Assist promoting Confluence and documenting processes for an active support model
  • Participate in backlog reduction projects, reducing urgent request
  • Provide technical expertise and training to functional support analysts
  • Participate in Scrum Agile projects involving root cause problems
  • A focus on providing customer service with a professional manner to both internal and external clients
  • General IT knowledge of the following
  • Coordinate with client support as a member of an agile development to manage priorities and backlog, escalating issues, as necessary
New York, NY
Manager, Epic Systems Development & Support
New York, NY
Botsford, Fadel and Oberbrunner
New York, NY
Manager, Epic Systems Development & Support
  • Organizes, manages and develops project team resources in order to effectively meet project commitments and business objectives
  • Synthesizes integrated workflows to improve procedures and process redesign
  • Provides consultative services to customers and information technology teams as to workflow processes and technological solutions
  • Manages and approves system, operational and departmental documentation, including policies and procedures
  • Adheres to the standards identified in the Medical Center's Managerial and Organizational Competencies
  • Ensures the daily management, coordination, development, selection, and operation of applications software services within HUMC and among HUMC and its on-campus and remote patient care facilities
  • Manages daily operations of CSA I and CSA II resources
present
Dallas, TX
Senior MSP Development Support Analyst
Dallas, TX
Hammes, Dare and Jacobs
present
Dallas, TX
Senior MSP Development Support Analyst
present
  • Shares in developing effective configuration management strategies and solutions for existing and new products
  • Coordinates, facilitates, manages, controls scheduled and approved change windows for product release and infrastructure maintenance windows
  • Participates in change management reviews, confirmation of changes submitted by associates outside of assigned organization to ensure minimal disruption occurs
  • Works with all parties to resolve change-related scheduling conflicts according to established practices
  • Assesses risks and impacts to changes throughout the software development lifecycle ensuring minimal disruption to the organization and other BKFS and client organizations
  • Ensures proper archiving of software application releases
  • Analyzes the software development lifecycle for process improvements and automation opportunities
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Bowling Green State University
Bachelor’s Degree in Computer Science
Skills Skills
  • Considerable knowledge of change and release management principles, procedures and techniques
  • Knowledge of basic problem resolution and escalation practices
  • Ability to multitask, prioritize tasks, and quickly adjust in a rapidly changing environment
  • Ability to effectively collaborate and communicate with others
  • Proficient troubleshooting skills
  • Ability to respond to requests under tight deadlines in a dynamic working environment
  • Demonstrated technical aptitude and ability to think and solve problems creatively
  • Knowledge of operating system, security, and database software
  • Proficient analytic, organization, and communication skills
  • Familiarity of standards and best practices relevant to the information technology industry (e.g., ITIL, COBIT, CMM)
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15 Development Support resume templates

1

Interpreter, Development Support Resume Examples & Samples

  • 1-2 years work experience in the field of translation/interpretation required
  • Good interpretation skills from English to Mandarin and Mandarin to English required
  • Ability to consecutively interpret in meetings and daily communications on-site, with the confidence of handling complex dialogues and accents
  • Good translation skills from English to Simplified Chinese and Simplified Chinese to English required
  • Ability to proofread work from outside agency translators and provide advance briefings, and/or timely performance feedback
  • When necessary, is able to coordinate the distribution of large assignments, and be responsible for the timely submission of such work
  • Good communication skills, and ability to deliver sensitive messages in a concise and professional manner
  • Decent awareness on cultural differences among business partners and be able to bridge the cultural gap between Shanghai Disney Resort teams and their Chinese partners
  • Computer and Internet proficiency in Chinese and English software required, including Word, Excel, PowerPoint, etc
  • Previous experience in interpretation for Engineering / Construction / Design / Creative related events and meetings preferred
  • Previous translation experience and knowledge in Engineering / Construction / Design / Creative fields preferred
  • Proven ability to learn fast and adapt to new situations in a short time frame
  • Bachelor or Master degree or equivalent certificates in Language / Translation / Interpretation related majors preferred
2

Assessment Development Support Manager Resume Examples & Samples

  • Process and Product Design and Planning: Develops and implements quality control processes, or refines existing processes, for all assessment products, including summative, interim, and classroom products. Provides leadership for and oversight of a team responsible for designing and producing ancillaries based on customer needs. Monitors fidelity to company processes and procedures to ensure that contract requirements and customer and company expectations for quality are met for all products. Coordinates across functional groups as needed, including content development, program management, research, and engineering, for consistency across products
  • Assessment Delivery: Manages quality and the timely completion of assessment products, both published and online, in support of CTB products and programs across all markets and customers. Coordinates with Content Development Leads, Content Managers, and the Senior Director of Assessment Development to ensure that quality processes and procedures are followed throughout item and test form development, as well as during ancillary development
  • Resource Management: Manages external assessment development vendors, consultants, and other resources for content development
  • Talent Management and Development: Drives team excellence through resource management and analysis of team performance and quality measures; provides thought leadership for continued development of skills through ongoing training, and other activities
  • Budget and Cost Center Management: Manages staff and resources within the cost center; approves and tracks costs against project and product budgets
  • Proficiency in Microsoft programs such as Excel, Word. PowerPoint required
  • Familiarity with SharePoint or other digital collaboration tools required
  • Familiar with web-based systems and tools, database management tools, software applications and platform functionality in order to help troubleshoot, identify issues and consult with Technology teams for resolution
  • Familiar with digital development and content management systems , including metadata definitions
  • Familiar with digital assessment or instructional materials delivery systems
  • Familiar with digital tools used for copy editing and quality assurance processes
  • Analytical Thinking; tackle a problem by using a logical, systematic, sequential approach and as illustrated through financial, contractual, business reporting
  • Results Orientation; drive and achieve results in support of business and customer requirements
  • Decisiveness; make difficult decisions timely based on sound problem-solving skills
  • Managing Change; demonstrate initiative and support for innovation and change needed to improve the team's effectiveness
  • Managing Performance; set clear goals and expectations, track progress, ensure feedback, and address performance issues promptly
  • Persuasive Communication; plan and deliver verbal and written communications that make an impact and persuade their intended audiences
  • Diagnostic Information Gathering; identify information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it
  • Thoroughness; ensures work and information is complete and accurate. Carefully prepares for meetings and presentations; follows-up with others to ensure agreements and commitments are fulfilled. Forward thinking: anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
  • Strategic Thinking; analyze the organization's competitive position by considering market and industry trends
  • Technical Expertise; demonstrate depth of knowledge and skill in a technical area. Contributes to generating ideas in support of developing technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches
  • Fosters Innovation; develop, sponsor or support the introduction of new and improved methods, products, procedures or technologies
  • Bachelors' degree in Education or related content field required; MS degree preferred
  • 2 or more years K-12 teaching experience or equivalent
  • 5 or more years in increasingly responsible positions in K-12 assessment development with an emphasis on designing, implementing, and overseeing quality control processes for both published and digital assessment products
  • 5 or more years' experience in leading a team in the development of ancillary products for custom and shelf contracts or equivalent publishing experience
  • Excellent proficiency in word processing, spreadsheets, email, internet applications and virtual conferencing
  • Self-directed, organized and attentive to details
  • Excellent proficiency both oral and written communication (including presentation and facilitation skills)
  • Excellent interpersonal and organizational skills (including time management)
  • Ability to solve complex conceptual problems; and proactively implement solutions
  • Experience working in a team environment (Including cross-functional teams)
  • Demonstrated expertise in resource and capacity planning
  • Demonstrated ability to work collaboratively with others, including staff, external educators and customers
  • Must be able to travel up to 10% of the time
3

ETL Development Support Resume Examples & Samples

  • Candidate should be hands on and must have strong analytical skills
  • The candidate must be pro-active and able to work within a global team
  • This position requires working with internal clients and external clients to ensure the smooth running of our client’s UAT
  • The individual in this position will need to understand the client’s requirements and respond on or investigate any queries and issues related to ongoing tests being conducted by our clients on our Reporting and Connectivity applications
  • The position is a very critical position for our clients and requires people skills and communication skills along with technical skills and business knowledge
  • Strong verbal and written communication skills are a key
  • Proven experience in Ab Initio or other ETL tools and writing SQL
  • Excellent Verbal, Written Communication skills and good follow-up on assigned tasks is a must
  • Quick learner of new tools and technologies
  • Extensive years of experience with ETL tools like Ab-Initio
  • Must be familiar with Unix, shell scripting
  • Extensive years of experience in writing SQL on a major RDBMS such as Oracle or DB2
  • Excellent analytical and troubleshooting skills required
  • Knowledge of Java, java scripts and previous support experience is an added advantage
  • Prior experience in a business related to Fund Accounting or Portfolio Accounting will be a plus
4

Xiv Development Support Engineer Resume Examples & Samples

  • Knowledge and experience in IT and Data Center technologies – Networking, Virtualization, Databases, Storage
  • "Naturally born" troubleshooting capabilities
  • Experience in Storage management
  • At least 3 years of experience in Linux or other UNIX flavors
  • Solid understanding of the OS and its internals
  • Advanced administration skills (Linux/UNIX services, Storage administration)
  • Fluency with the command line
  • Fair knowledge of text manipulation tools (grep, awk, sed, vi, regex)
  • Scripting experience (Bash, Python, or Perl)
  • Understanding of SAN and NAS concepts: ideas behind block/network storages, CIFS, NFS, multipathing, LUNs, Zoning, and WWPN
  • Understanding of storage protocols: FC, SCSI, iSCSI, RAID array levels
  • Outstanding service attitude
5

Manager App Development & Support Resume Examples & Samples

  • Design, develop, maintain and support application and data integration solutions on time
  • Drive best practices, design patterns
  • Experience with Enterprise Integrations
  • Participate in integration design and development reviews
  • Partner with QA in test planning and testing activities
  • Establish and maintain processes to support and grow integrations with multiple applications
  • Experience working with offshore development team
  • Experience working with multiple vendor teams
  • Excellent team player with positive aptitude
  • Experience working in complex projects with multi-tier architecture
  • Demonstrated ability to influence critical business outcomes in a matrix based, global environment
  • Ability to manage change effectively
  • Strong networking skills and ability to work across multiple organizations to meet the delivery timelines
  • Nice to have knowledge of ITIL processe
  • Must be detail oriented and embrace processes
  • Bachelor's degree in Business, Computer Science or equivalent with 6+ years of IT experience
  • 5+ years of experience integrating through any ESB product, or Fuse ESB, Apache Service Mix, Apache Camel or comparable EAI environments
  • 5+ years of experience developing object-oriented, web-based consumer applications in a Java/J2EE 3-tier environment using technologies such as, JDK 7 or 8, HTML5, Angular, JQuery, JSP, JSTL, Spring, Spring MVC, Hibernate, Solr, iText, Apache Commons
  • 2 years of experience in JMS and JBoss Messaging, Active MQ
  • Deep expertise in Object Oriented analysis and design, UML modeling, Classic design patterns and J2EE patterns
  • Experience with Eclipse, SOAP IDE, Junit, Fuse IDE, Jmeter, XML, SOAP/REST Web Services, CFX and JBossWS is preferred
  • Diverse and deep experience utilizing Java tools in business, Web, and client-server environments
  • Strong Experience working on large volume databases, Oracle 10g is required, 11g is preferred, - SQL, PLSQL, StoredProcedure
  • Strong experience optimizing service performance for large volumes of data
  • Well proven skills in data analysis and ability to relate data to business processes
6

Sap Global Sales Tool Development & Support Analyst Resume Examples & Samples

  • Familiarity with SAP master data including material master, text IDs, customer master and condition records
  • Sound financial business analyst experience (ROI analysis on discounted cash flows/profitability)
  • Experience as an SAP user, preferably with “super user” experience
  • Ability to understand and utilize SAP data models
  • Skilled at Business Objects; able to construct Webi reports
  • Strong in MS Excel
  • Experience with project leadership; highly organized
  • Technical aptitude
  • SAP configuration in the Sales and Distribution module
  • SAP pricing as a condition technique experience
  • SAP workflow
  • Smart forms / SAP Script red-lining
  • IDOCs – Interfaces to and from Siebel or SalesForce.com
  • Legal documentation experience
  • Multi-lingual
7

Software Development Support Engineer Resume Examples & Samples

  • Respond quickly to requests from Lenel’s partners
  • Provide and maintain high level of support to Lenel’s partners
  • Support Quality Assurance engineers during certification testing of integrated products
  • Support tech support group with calls regarding Lenel’s integrated products
  • Utilize the latest C# / C++ techniques in code development
  • Produce software documentation for OnGuard SDK
  • Maintain and update the OnGuard SDK
  • Troubleshoot and fix defects in OnGuard APIs
  • Legal
8

Business Services Market Development Support Specialist Resume Examples & Samples

  • Responsible for administering sales reports and client activity for Product Sales Support team. Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections, and other management reports
  • Prepares daily, weekly, and monthly sales reports. Tracking, verifying, and reporting data for the Sales team to support sales initiatives including sales incentives and contests
  • Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor
  • Receives agreements from product sales team and enters the information into databases
  • Acts as liaison between Sales, Marketing, and IT to provide insight-driven and actionable database query requirements
  • Maintains current information on Comcast products, services, equipment, and marketing promotions
  • Conducts clerical research which requires an understanding of departmental programs, policies, and procedures
  • Researches, processes, and manage customer escalations
9

Premier Development Support Lead Resume Examples & Samples

  • Create detailed development guidance artifacts and enrich knowledge base
  • Perform detailed code reviews
  • Ensure that reusable solutions patterns are incorporated in the application development
  • Troubleshoot and provide guidance to critical issues during development
  • Develop training material working with the PDS team members and manage PDS team
  • 10+ years of development or guidance experience
  • Architecture skills with UML, SysML, ERD, OOP, BDD, TDD and various SDLC methodologies and corresponding tools
  • Expertise on latest server side development technologies such as WPF, .Net Runtime, WCF, WF,
  • Sharepoint, Java, WebSockets, SignalR, MQ, Powershell etc
  • Client Technologies JS, Angular, Node, TypeScript, CSS3, HTML 5, AJAX and various Mobile and OS platforms
  • PL/SQL, NoSQL, SSRS, SSIS and corresponding analytical tools
  • Excellent work attitude, very good analytical and communication skills and the ability to adapt to work
10

Senior Manager Technical Development & Support Resume Examples & Samples

  • Technical Development and Support
  • Represents the needs of the SMA and HFS teams and staff to find innovative solutions to technical challenges that are systemic or arise due to an emerging business need
  • Manage the customer service provided to end users to ensure that the first and second level support are efficient, effective and timely, and that technical escalations via IT&S and IBM are managed promptly
  • Assess current operational processes and make strategic recommendations for improvements through policy or development of process and system enhancements
  • Gain buy-in for recommendations from the Senior Management team to implement operational and technical improvements
  • Act as the first point of contact when internal staff are seeking operational support and feedback for operational issues and providing technical solutions for new campaigns and initiatives
  • Leading and executing multiple large and complex technical initiatives throughout project lifecycles, in accordance with business needs as directed. Scheduling resources, conceptualize and define optimal business technical solutions, following business requirements and processes, preparing Requests For Service, conversion and implementation strategies and plans, monitor project progress against technical roadmap and secure co-operation from users and other stakeholders
  • Establish and lead projects to deal with short, medium and long technical initiatives towards the implementation of comprehensive end to end technical projects in alignment with the bank's information technology strategy goals
  • Providing technology operational support to SMA and HFS. This support includes, but is not limited to, technical analysis, troubleshooting, process design and optimization, user training, change managements. Develop detailed project, process and user documentation to facilitate all change and technological initiatives
  • Manage end user, internal, escalated, and VIP communications during critical service incidents and problems; invokes problem escalation procedures to coordinate recovery
  • Effectively managing and supervising technical teams and/or subordinate staff, by setting performance targets, monitoring performance, and providing feedback including performance appraisals and providing appropriate guidance and coaching. Optimizing the use of resources in order to achieve department goals in accordance with technical requirements. Identify and resolve technical related issues with all stakeholders as necessary
  • Foster and develop a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement and technical expertise
  • Identify and support training and developmental needs of team members
  • Manage staffing requirements and departmental workloads, especially during major technical initiatives
  • Exceptional leadership and problem-solving skills
  • Excellent interpersonal and communication skills, ability to work with all levels of management and staff, both technical and non-technical, clients and vendors
  • Proven track record of managing high performance teams
  • Ability to handle multiple simultaneous demands and prioritize work
  • Self-starters initiative
  • Post-secondary education with a specialization in computer science is ideal or equivalent work experience
  • Facility with SQL and VBA required
  • At least 3 years experience directly managing a technical support group
11

L Development Support Resume Examples & Samples

  • Working in the COG Technology team, a global team that delivers applications to the business and other IT teams across the division to automate and improve the efficiency of their processes
  • Enhancing and supporting existing applications that monitor and control the production environment
  • Working closely with the team's various clients to deliver projects that meet their requirements
  • An appreciation of key business drivers and an understanding of the IT impact upon the business
  • A strong desire for technical excellence
  • An ability to work in a fast-paced environment
  • An ability to handle multiple tasks and prioritize effectively
  • Strong interpersonal skills and be a "team player"
  • Strong intellect and clear evidence of energy, commercial drive and flair
  • Outstanding academic achievements, ideally you'll possess a relevant university technology degree or post-graduate qualification
  • Experience in a financial environment
  • Very strong & current hands-on expertise with core server-side Java development
  • Knowledge of the Java language internals, JVM & GC tuning strategies
  • Experience with JEE extensions particularly for Web/GUI development (Servlets, JSP's, Swing), JDBC, JMS, Web Services
  • Solid grasp of OOAD, Design Patterns, effective software development methodologies (coding best practices, unit testing, continuous integration, agile & iterative development) and any supporting tools as JUnit, ANT, Maven, etc
  • Experienced in designing and implementing distributed systems with high concurrency & throughput requirements is desirable
  • Knowledge of mainstream Java frameworks like Spring
  • Strong experience with RDBMS (Oracle, Sybase or SQL Server), SQL & SQL Tuning
  • Experience with GWT
  • Experience working across all lifecycles of a project from requirements gathering all the way to deploying & supporting applications into production
  • Knowledge of scripting languages – Python, Perl, etc
  • 4 to 7 years of industry experience
12

Solution Development & Support Resume Examples & Samples

  • Manage and configure different IP products in lab following solution design
  • Install and configure physical and virtulized products
  • Programing in C/Java/script to automate test and improve test and lab efficiency
  • Study new technology and support the lab deployment and solution design/verification
13

Tier Mobile Development Support Engineer Trusteer Resume Examples & Samples

  • Responsible for customer interactions/communications while being the support liaison between Mobile SDK customer, Product-Management, R&D, Security and Business units
  • Perform in-depth troubleshooting including remote sessions, reading product logs and dumps, going through product code level to identify and solve complex support issues that were escalated by other support levels
  • Maintain a low rate of non-bug escalations to development team
  • Write technical notes and troubleshooting procedures to be used by the entire support organization
  • 3+ years’ experience in similar technical support and/or deployment position – MUST
  • Object Oriented programming skills and knowledge. Preferably in C++/Java languages
  • Understanding in the Mobile arena in terms of architecture, applications and security/cyber security
  • Proven experience with web technologies such as: HTML, JavaScript, CSS, ASP and/or PHP
  • Vast experience in Windows Desktop/Server troubleshooting. Practical experience with Active Directory, experience with daily Windows IT operations, experience with GPO, batch files & registry, Installation and configuration of Windows desktop applications
  • Experience in Network topology and troubleshooting in routing, protocols and load balancing. NAT, TCP/IP, FTP, HTTP and SSL
  • Good knowledge of, Linux and Mac operating systems
  • Good knowledge with SQL
  • Troubleshooting capabilities and ability understand flows and provide creative technical solutions
  • Capabilities of building organized processes and structured formal documentation
  • Multi-tasking, self-learning, highly motivated and a team player
  • Fluent English and excellent customer facing and communication skills (both verbal and written)
  • Software security background
  • Mobile application development background
  • Mobile development environments familiarity including application debugging
  • Experience with Objective-C
  • Experience in Windows SysInternals / Kernel (KMDF), Debugging Tools, Interrupts & Exceptions, Error Reporting, Dump Analysis, Multitasking/Multiprocessing, WDM and Memory Management
14

Manager, Solutions Development & Support Resume Examples & Samples

  • Accountable for employee performance management and ensuring departmental effectiveness and productivity
  • Managing the development of solutions applications and services on a daily basis
  • Responsible for software architecture
  • Responsible for collection, expenditure and/or accounting/financial related work
  • Managing internal and external developers on a daily basis
  • Responsible for managing and training a department of approximately eight employees
  • Managing and aligning development processes and standards across regions
  • Ensure QA and testing is done appropriately
  • Managing the operation of solutions applications and services (2nd and 3rd level)
  • Managing the training of development and support staff
  • Creating and maintaining budgets for Solutions Development and Support Americas
  • Managing costs and revenue
  • Managing continuous improvements for application support processes
  • Performing all job functions in a safe, healthful and environmentally conscious manner, abiding by all health, safety and environmental rules and regulations as outlined in the company handbook
  • Performing other duties as assigned
  • Completion of a University degree
  • Minimum of 5 years of work related experience
  • Excellent interpersonal skills with the ability to provide instruction on complex material and support
  • Superior analytical, evaluative, and problem-solving abilities
  • Exceptional service orientation
  • Proven leadership ability
  • Ability to make decisions and manage change
  • Ability to motivate in a team-oriented, collaborative environment
15

AIX Development Support Specialist Resume Examples & Samples

  • Scripting in C
  • Handloop
  • Knowledge and hands-on expertise AIX operating system
  • AIX / Linux or Unix Generalist with system admin skills
16

Manager, Credit Development & Support Resume Examples & Samples

  • Working close with Advisory Desk, Market Heads and Head of Credit to understand and formulate further improvements needed to enhance APAC credit offer and financing ratios
  • Discussing with Risk Team and elaborate proposal for submission to APAC/HO Management
  • Communicating with Advisory Desk, Front Office and Risk Team to analyze financial products and seeking special financing ratios on ad hoc basis
  • Working with HO Credit Sale Support on norms enhancement on regular basis and following up action
  • Working on Portfolio Stress Testing in liaison with Advisory Desk/Credit Monitoring/Credit Analysts
  • Assessing together with Market Heads, Advisory Desk and Credit Heads the needs to further enhance WM APAC Credit Offer and discussing with Risk Team to prepare enhanced proposal to be discussed and submitted to APAC Management /Risk IM /HO
  • Updating new norms and procedures for Credit and doing credit monitoring of complex files
  • Training of Front Office maximizing credit utilization and credit tools
  • Degree holder
  • 5 to 8 years of relevant experience in Credit Risk (experience in working in Advisory Desk, Capital Market and Global Equities and Commodity Derivatives preferred)
  • Solid knowledge of Capital Market products
  • Solid knowledge of Risk Modelling
17

Client Development Support Resume Examples & Samples

  • Work with client data and analytics team for Client Development reporting
  • Oversee the systematic follow-up on all action points from account plans and client reviews
  • Supervise client data quality
  • Produce relevant documentation to be used in regional and global client reviews
  • Prepare regular reports measuring the performance of the business
  • Promote the usage of Client Development’s reports and Client Relationship Management’s tools
  • Maintain the team’s SharePoint page
  • Manage Client Development’s master files
  • Analyse the results from external surveys to be distributed to the business
  • Management, Economics or Finance Graduate or Higher degree
  • Fluent English is mandatory
  • An overall understanding and interest of the financial world
  • Strong interpersonal skills and a structured, methodical approach
  • Strong practical experience of supporting other junior/senior roles
  • Strong communication skills, verbal and written
  • Results oriented with a proven track record of meeting targets
  • Excellent business relationship management and development skills
  • Organizationally sensitive and a team player
  • Passion, tenacity and resilience in an ever changing environment
  • Strong Excel and PowerPoint knowledge
  • VBA skills are a plus
18

Mobile Development / Support Manager Resume Examples & Samples

  • Bachelor's degree or equivalent work experience
  • At least 10 years experience with developing and implementing applications
  • At least 4 years experience with major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications
  • IT service management (ITSM)
  • IT systems management
  • Application Development experience
  • Application Management experience
  • Oracle application knowledge
  • Windows/Unix Server knowledge
  • Application support knowledge
19

Software Development & Support Intern Resume Examples & Samples

  • At-least 1-2 years experience in Java, JavaScript or Python programming
  • Working on a degree in Computer Science or Engineering major
  • User Interface Design experience is a plus
  • At-least 0-6 months experience in Automation /DevOps exposure
20

CAE Development / Support Analyst Resume Examples & Samples

  • End-user technical support of CAE software including, but not limited to MSC Patran, Nastran, FEMAP, NX Nastran and Abaqus applications in development and production environments
  • Perform root cause analysis, debugging problems within the CAE environment and working with the appropriate technical teams to develop, test, and implement fixes to prevent recurrence
  • Monitor, address, and resolve production CAE environment incidents, service requests, workflows, client install packages, etc., collaboratively with other support teams
  • Document all aspects of system support such that knowledge is readily shared among all those tasked with supporting CAE instances
  • Support SIT and UAT with business users as necessary
  • Provide demos to users as and when required
21

Software Development Support Resume Examples & Samples

  • You have a Master degree in a healthcare-related field
  • You have experience working in a quality system framework. Experience in ISO 13485, ISO 14971 and IEC 62304 is preferred
  • You have a sense of urgency
  • You need to involve the right people immediately but you also are capable of following through on defined actions
  • You like to work cross-functional
  • You are an excellent problem solver and decision maker
  • You have working knowledge of reading and interpreting product specifications
  • Excellent knowledge of English both written and spoken
22

Intern for Process Development Support Resume Examples & Samples

  • Assist routine procedures in an efficient manner under supervision
  • Apply basic scientific principles, technology and regulatory knowledge with guidance
  • Communicate progress and work in time with supervisor
  • Follow regulatory and legal requirements as well as BI policies and procedures
  • Major in analytical chemistry or with related educational background
  • Basic knowledge of analytical technology and hand on experience in HPLC, GC is preferred
  • Team work spirit and good communication skill
23

Product Development & Support Lead-mylan Dublin Respiratory Resume Examples & Samples

  • Provide leadership to the product development and support team responsible for respiratory product Technical Service activities
  • Accountable for the ongoing manufacture of development and scale-up batches to identify robust formulations for registration and clinical supply
  • Ensure the efficient generation of high quality data in support of respiratory product development, clinical manufacturing and commercialization activities. Oversee the team’s input into regulatory documentation & submissions
  • Act as the interface between the Mylan R+D group and commercial manufacturing ensuring two way communication and information sharing to inform the product innovation and continuous improvement journey
  • Accountable for delivery of robust products to manufacturing; responsible for ongoing product troubleshooting and technical support
  • Lead and develop a team of scientists
  • Responsible for manufacture and approval of development, clinical ,scale up batches in line with required cGMP practices and quality procedures. Accountable for the design and deployment of product control strategies including the identification of critical quality attributes (CQAs) and critical process parameters (CPPs)
  • Responsible for product oversight to support submissions. Accountable for transfer of manufacturing products, processes and procedures to the Pilot Plant
  • Analyse and interpret data and work with cross functional teams to identify robust and stable formulations. Generate product knowledge for regulatory submissions and transfer of process to commercial manufacture. Compilation of technical documentation for regulatory submissions
  • Ensure there are robust and documented knowledge management plans in place for the MDR product portfolio. Act as nominated person for all product knowledge and product related information sharing across the facility. Lead the ongoing product continuous improvement/ trouble-shooting, COGS reduction and NPI agenda across the site and in conjunction with wider R+D group. Act as Product Single Point of Contact (SPOC) for Audit Readiness and participation representing Technical Services
  • Build product development and support team. Ensure all team members have defined roles and responsibilities and have sufficient knowledge and skills to competently perform their job
  • Responsible for oversight of development and registration stability batches for regulatory submission. Support ongoing stability programs and review and trend data to support required shelf life
  • Ensure Technical Services schedule is met by sponsoring operation team and ensuring activities to support submissions and commercialization are executed as required
  • Member of the technical transfer team , responsible for transferring product knowledge from Technical Services to commercial. Responsible for providing technical product support as required
  • Perform EHS training and responsible for adhering to appropriate EHS procedures. Ensure the appropriate risk assessments are in place and followed
  • Relevant Scientific/Pharmaceutical Science Degree,
  • Pharmaceutical/Life Sciences Masters Qualification Desirable
  • 5-10 years in similar role
  • Demonstrated team leadership experience
24

Working Student for Development Support PI Tech Core Platform Resume Examples & Samples

  • Student (f/m) - preferred field(s) of study: mathematics, IT, natural sciences, technology
  • Computer skills: Linux, Windows, at least one programming language (C/C++, Java, …) and preferably a scripting language (Perl, Python, …)
  • Language skills: Fluent in English; Good German skills would be beneficial
  • Soft skills: good communication capabilities, team player, excellent analytical skills
25

Development Support Analyst Resume Examples & Samples

  • .NET software development
  • IIS and Tomcat automation
  • Unix and Windows server administration
  • Cucumber
  • Ranorex
  • Associate's or Bachelor's degree in a science, technology, engineering, or math related field or equivalent work experience
  • Hands-on software development experience (.NET preferred but not required)
  • Demonstrated ability to quickly learn new technologies
26

Senior IT Manager Mobile Development & Support Resume Examples & Samples

  • 10+ years relevant experience (full stack development background, including mobile)
  • Readiness and motivation to direct and manage a large and diverse group or team of IT professionals (e.g. up to 50) focused on complex development, system enhancements, new releases, large-scale applications, projects across multiple product lines, businesses, involving significant scope and complexity
  • Advanced knowledge of external competition, industry and/or market trends
  • Experience and natural affinity for providing operational team direction and working autonomously in a management role, and can collaborate effectively with others to establish and execute on common goals
27

Development Support Analyst for FIS Avantgard Resume Examples & Samples

  • Will work on complex issues with ES Dev Engineers, PS or client functional support and create program review activities. This can involve debugging programs to determine the exact cause of the problem as well as suggesting program changes
  • Perform emergency program fixes on client reported critical/urgent programming issues. They will may make a program change on the client’s system in order to get them running and document the change so that Development can make the formal code change to the base code
  • Assist when available to perform code corrections to client-specific modifications and promote the corrections through to hosted or client’s system
  • Review technical specifications for Development team
  • Participate in Scrum Agile projects involving root cause problems
  • Participate in backlog reduction projects, reducing urgent request
  • Assist promoting Confluence and documenting processes for an active support model
  • Will sometimes take the functional or technical task after hour’s phone/laptop/office
  • Assist the functional teams in training new support analysts (technical overview etc.)
28

QC Manager, Development / Support Resume Examples & Samples

  • Bachelors degree and 10+ years of directly related experience
  • Pharmaceutical based experience
  • Supervisory/Management experience
  • Must have a strong drive to succeed, have high energy, detail-oriented and great communication skills
29

Customer Solution Center Development Support Engineer Resume Examples & Samples

  • Mechanical Engineering, or Industrial Engineering, or Computer Science (4 Years Academic)
  • Experience with various H/W and S/W application (and integration), OEMX86 Platforms, Power systems, Network admin
  • Software experience (Operating Systems and Application loading)
  • Program Management (Can be academic) (1 year or major project)
  • Leadership / Communication (1 year)
30

Senior Development Support Analyst Resume Examples & Samples

  • Strong subject matter expertise in Java, Unix, Oracle, development, as you prepare to provide clients, team, and/or project team with technical guidance and assist with highly complex troubleshooting/problem resolution
  • Understanding of BPM is an asset
  • Strength in identifying root causes and implementing targeted and controlled remediation plans
  • Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area
  • Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
  • Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends, research industry standards, best practices and new innovations, make recommendations
  • Confidence acting as a reference for team members or busniess partners
31

Development Support Engineer Resume Examples & Samples

  • Bachelor’s Degree in Computer Science, Computer Engineering or related discipline
  • 5+ years’ experience in providing helpdesk support to developers
  • 5+ years’ experience in System and Network administration in a medium size organization (100-500). ITIL certification preferred
  • 5+ years’ experience in managing VMWare infrastructure
  • Proficient in Powershell or other scripting language for IT Support monitoring and automation
  • Microsoft SQL Server administration
  • Experience in iSupport is a plus
32

Development Support Engineer Resume Examples & Samples

  • Actively monitor application performance and maintaining system up time, while troubleshooting customer reported software bugs from external support teams
  • Communicate with Customer Care Representative, Field Installation Technicians and Field Sales on resolving and answering escalated technical problems and issues
  • Detect and diagnose code related issues
  • Collect and document information about product performance, product application problems and failures
  • Develop and suggest needed product improvements based on data collected. Will have conversations with Product management to create a better customer service experience
  • Make improvements to existing product documentation and assist in the development of internal as well as customer training materials
  • Responsible for resolving the issues as soon as possible while relying on technology/software knowledge
  • Preferred: Master’s Degree in Information Technology/Networking/Software Development and at least 1 year in a platform/application support or software developer role
  • At least one-year experience inMicrosoft SQL, knowledge of MySql
  • At least one-year of experience with basic testing practices
  • At least one-year experience in .NET development platform and related web technologies, such as: ASP.NET, HTML, CSS, JavaScript, JavaScript Libraries, jQuery, C#, SOAP and REST Web Services
  • Familiarity with Windows server environments; Windows Services, Console Services, Event Logging and Viewing, Cross-Browser Debugging
  • Thorough knowledge of CRM systems, Salesforce.com (preferred), and coding tools, such as, JIRA/Greenhopper, Tortoise SVB, a plus
  • Familiarity with Application monitoring tools: AppDynamics, OpsManager and NewRelic, a plus
33

Manager, WFM Development & Support Resume Examples & Samples

  • Manages staff responsible for the development, delivery, deployment and/or acquisition of current and future technologies in the Mobile Workforce area
  • Creates and manages appropriate systems and processes to deliver a quality internal and external customer experience through effective development, operational support, tools, consistent methodology, continuous improvement and metrics
  • Manages all activities, personnel and technical issues associated with providing technical solutions to customers by identifying, prioritizing and confirming resolution of reported problems and requirements
  • Proactively understands customer's business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology
  • Manages phases of approved Technology projects for assigned function including development of business requirements and justification, analysis of potential solutions, and preparation of appropriate project plan and/or purchase requisitions
  • Collaborates with technology suppliers & vendors in defining and development of technologies to support internal and external business needs
  • Facilitates and leads discussions across functional groups, field locations, and key stakeholders to identify and validate technology solution strategy, supporting initiatives, and key deliverables
  • Partners with cross-functional departments to manage rollout schedules and technology releases ensuring business needs are supported in all phases throughout the process
  • Coaches and develops staff to maximize strengths and develop strong, collaborative partnerships within the Technology organization and across business functions. Advises and coaches team members on procedures, technical problems, priorities and standard methodology
  • Maintains awareness of business, technical, operational, architecture and infrastructure issues and acts as sounding board or consultant to aid in the development of creative solutions
34

Systems Development & Support Specialist Resume Examples & Samples

  • Production Support as a primary contact to monitor the nightly batch cycle and fixing production issues with-in SLA time frames
  • In-depth working knowledge and experience in COBOL, CICS, JCL, VSAM, CA7 Scheduler, TSO-ISPF, SDSF, SAR, FTP/SFTP/Connect:Direct, MQ, IBM Utilities, FILE MASTER, INTERTEST, SYMDUMP
  • Strong analytical, problem solving, multitasking, strategic planning skills and the ability to quickly understand clients’ business requirements
  • Work individually or in small teams to enhance and support existing mainframe applications
  • Work with the business analysts to define requirements
  • Follows the Systems Development Methodology Lifecycle ensuring on time project delivery with the highest possible quality
  • Design, document, code, unit test and implementation of application changes
  • Participates in design reviews
  • 3+ years’ experience with TSO, VSAM, JCL, IDCAMS, SORT, FTP, SFTP, Connect:Direct, CA-Interest
  • 3+ years’ experience trouble shooting and monitoring production environments using the above listed tool/programs
  • 10+ years’ COBOL experience with Shaw Systems Retail and Collections application
  • 10+ years’ experience writing and maintaining JCL for z/OS mainframe applications
  • 10+ years’ experience with TSO, VSAM, JCL, IDCAMS, SORT, FTP, SFTP, Connect:Direct, CA-Interest
  • 10+ years’ experience trouble shooting and monitoring production environments using the above listed tool/programs on a z/OS mainframe
35

Dreamtrips Development Support Specialist Resume Examples & Samples

  • Assists with administrative functions that are key to the Development Professionals’ ability to deliver on quality and consistent DreamTrips
  • Responsible for the auditing and processing of proposals in collaboration with a DreamTrips Development Professional who would be accountable for the end-to-end design of the trip
  • Responsible for loading DreamTrips inventory and pricing into our inventory management system based on contract details and additional details provide by the M&D Team
  • Conducts quality review and testing of the trip links and launches trips on the site per the scheduled release date and final review approval from the Development Professional
  • Works cross-functionally within the Travel Products team to create visibility to individual trip demands and minimize risks. This will include analyzing trip booking patterns and trip utilization within their assigned region to create visibility into market trends and equip the M&D team with actionable trip-level insights
  • Able to interpret the business terms of contracts, preferably travel supplier contracts
  • Travel industry experience preferred
  • Able to gather information, compile data and create reports
  • Able to compose, create and edit written material
  • Effective communication skills and an ability to act upon instructions with minimal guidance
  • Proactively able to prioritize business needs
  • Proficient in Microsoft Office
  • Detail-oriented, process and deadline driven
  • A passion for travel
  • Proficient in English and additional language requirements as identified by regional appointment
  • Associates Degree or equivalent experience
36

Software Development & Support Engineer Resume Examples & Samples

  • Mentoring from pros on the latest tools and techniques in building and maintaining high quality software
  • Teamwork that will accelerate your growth and multiply your impact
  • Opportunity to stay fresh and discover new interests as they emerge in the cloud era
  • LI-JG1
37

Director, Software Development & Support Resume Examples & Samples

  • Able to engage at a deep technical level when necessary to effectively assess and resolve architectural and technical issues and to lead cross functional team of technical resources in designing corrective solutions
  • Manage delivery of multiple ongoing support, enhancement and new development projects
  • Effectively work with multiple stakeholders including clients and direct operations groups as well as program and project managers
  • Facilitate resolution for escalated issues and engage necessary technical resources
  • Monitor SLA activity of CGI's delivery teams and implement corrective measures, when required
  • Actively facilitate IT staff meetings as well as participate in Operational and Management meetings
  • Manage issues, risks and prioritizations
  • Apply CGI quality methodologies across client engagements and identify necessary enhancements
  • Motivate managers through performance coaching, career planning and educational objectives
  • Retain top quartile(s) staff
  • Prepare executive reports and present to Senior Management
  • Implement new and improve current IT processes, policies, procedures, and workflows
  • Provide delivery oversight and motivational leadership for teams of more than 20 members,
  • Minimum 15 years of direct management experience and prefer at least 5 years of leadership experience in IT
  • History of successful execution and delivery of application development projects
  • Ability to focus on both development activities as well client needs
  • Able to engage at a deep technical level to effectively assess and resolve architectural and technical issues and lead cross functional teams of technical resources in designing and implementing corrective solutions
  • Strong diplomatic, collaborative, writing and verbal skills
  • Operations experience with demonstrated abilities leading application development and support
  • Health Insurance
  • Motivating
  • Problem Solving/DecisionMaking
38

Software Engineering Development & Support Resume Examples & Samples

  • Development and testing of specific pieces of functionality
  • Design/development of software applications, project prototypes, proofs of concept and client demos
  • Reviewing designs and code output from development team
  • Interface with other technical and functions groups within the project
  • Adherence to project and team standards for coding and testing each unit of work
  • Assist teammates with assignments as needed to ensure the entire team meets its deadlines
  • 2+ years Development or Support Experience in programming, testing and/or configuration
39

Student for Trace & Debug Development Support Resume Examples & Samples

  • Improve the analysis capabilities with data visualization in 3GPP 2G/UMTS/TDAS/LTE Protocol Stack
  • Develop and maintain Trace & Debug tools for 3GPP 2G/UMTS/TDAS/LTE Protocol Stack
  • Enhance and maintain modules/components in 3GPP 2G/UMTS/TDAS/LTE Protocol Stack
  • Develop and run host tests
  • Analyze and resolve reported defects
  • Look for improvements
  • Experience with software development using C/C++
  • Some experience with Matlab, Javascript and Java would be good as well
  • Familiar with Unix
  • Very strong analytical and problem solving skills
  • Fluent in English both written and verbal
40

Somalia Team Building & Professional Development Support Resume Examples & Samples

  • Understands and applies fundamental concepts and principles of a professional discipline or technical speciality relating to the position
  • Possess basic knowledge or organizational policies and procedures relating to the position and applies them consistently in work tasks
  • Current Accreditation with the International Coach Federation
  • Advanced Certification from an ICF-recognised coaching school
  • Minimum 10 years’ experience in facilitation, training, coaching and mentoring within the relevant topic areas
  • Excellent analytical and writing skills
  • Experience as lead facilitator in similar assignments
  • High level of proficiency in computer systems, internet navigation and various office applications
41

Development Support Analyst for FIS Avantgard Resume Examples & Samples

  • Learn and understand functional and technical details of Enterprise Solutions common and client-specific components as deployed with FIS Quantum treasury application, particularly as related to processing of import/export of rates, General Ledger data, deals, transactions, and payments
  • Investigate and analyze live client reported application issues related to technical integration or system configuration of Enterprise Solutions components
  • Assist with debugging, code corrections, system configuration, data updates, and deployment of modification to client or internally hosted production or test systems
  • Coordinate with client support as a member of an agile development to manage priorities and backlog, escalating issues, as necessary
  • Monitor and update open tickets in Service Desk Application to correctly report status of issues
  • Provide technical expertise and training to functional support analysts
  • Assist with internal technical documentation and knowledge base management
  • May be required to provide after hour technical support
  • Strong analytical, design and problem solving skills
  • A focus on providing customer service with a professional manner to both internal and external clients
  • General IT knowledge of the following
42

Financial System Development & Support Analyst Resume Examples & Samples

  • Develop an in-depth understanding of Concentrix's and Synnex Hyve’s Sage ERP X3 systems in order to support the on-going implementation requirements of the business
  • Regular review, planning and delivery of server optimizations and load balancing for Sage and Microsoft SQL Servers
  • Evaluating business requirements specifications to determine optimal delivery of custom developed Sage X3 solutions to demanding deadlines
  • Maintaining and adhering to SDLC, compliance documentation and change management processes
  • Liaise with existing vendors to ensure the integrity, efficiency and security of the company’s Sage X3 ERP information and reporting systems
  • Provide 2nd line technical and application support for all global users for both Concentrix and Hyve businesses:-
  • At least 3 years proven detailed development and technical delivery experience of Sage ERP X3 in either an end user or, vendor or business partner roll
  • Comprehensive knowledge of the full Sage X3 ERP suite
  • Appreciation of Sage X3 localizations and legislation functionality
  • Experience is customization, configuration and parameterization of Sage X3
  • Experience in development of data conversion, extraction and integration tools
  • Ability to use latest MS Office toolsets
43

Senior MSP Development Support Analyst Resume Examples & Samples

  • Shares in developing effective configuration management strategies and solutions for existing and new products
  • Coordinates, facilitates, manages, controls scheduled and approved change windows for product release and infrastructure maintenance windows
  • Participates in change management reviews, confirmation of changes submitted by associates outside of assigned organization to ensure minimal disruption occurs
  • Works with all parties to resolve change-related scheduling conflicts according to established practices
  • Assesses risks and impacts to changes throughout the software development lifecycle ensuring minimal disruption to the organization and other BKFS and client organizations
  • Ensures proper archiving of software application releases
  • Analyzes the software development lifecycle for process improvements and automation opportunities
  • Works with development and release management teams to ensure business requirements are defined and solutions accurately designed to meet stated business needs
  • Administers and supports third party source, version control, build, and distribution tools
  • Administers and maintains source code repositories stored within software configuration management tools (e.g., CA Software Change Manager (aka Harvest), CA Endevor, and Microsoft Team Foundation Server)
  • Performs software integration that includes building/compiling source code and documenting software build/compile process
  • Troubleshoots internal software automation tools and utilities
  • Assists with testing and implementation aspects of development projects including installation, configuration, and customization of internal software and utilities
  • Assists with troubleshooting interfaces to change control and defect tracking systems
  • Performs application conversion, configuration, and release deployment duties
  • Maintains all internal documentation
  • Provides assistance and training on source code management processes, procedures and tools
  • Supports internal customers by responding to help desk calls, performing night on-call activities as requested, and completing service requests related to version control, software development lifecycle management, and build management, distribution and deploy management
  • Demonstrated technical aptitude and ability to think and solve problems creatively
  • Proficient troubleshooting skills
  • Ability to effectively collaborate and communicate with others
  • Ability to multitask, prioritize tasks, and quickly adjust in a rapidly changing environment
  • Ability to respond to requests under tight deadlines in a dynamic working environment
  • Must be customer focused, well organized, self-motivated and self-directed
  • Proficient analytic, organization, and communication skills
  • Demonstrated understanding of source code management concepts and/or software development lifecycles
  • Familiarity of standards and best practices relevant to the information technology industry (e.g., ITIL, COBIT, CMM)
  • Knowledge of basic problem resolution and escalation practices
  • Knowledge of operating system, security, and database software
  • Experience with object oriented and structured programming languages
  • Knowledge of release and configuration management tools (e.g. CA Software Change Manager (aka Harvest), CA Endevor, and Microsoft Team Foundation Server)
  • Knowledge of current MSP development mainframe coding and promotion practices required
  • Proficiency in COBOL, JCL, REXX CA Librarian, RDZ, DB2 required
  • Maintain current Promotion Process – a mix of COBOL modules with DB2, Rexx maintenance, JCL maintenance
  • Monitor all Standard and Priority promotions. Assist developers, managers and business analysts with promotion request and approval issues. Schedule monthly submission of the monthly standard MSP code via Service Desk. Create annual schedule for ZEKE scheduled promotion events. Work with auditors regarding promotion process procedures and security
  • Maintain IT Process – FM Cycles and compares; Difference assessment and assignment
  • Maintain capture of Production client cycle data for IT cycle purposes. Execute FM cycles and compares. Assign IT diffs to developers. Provide developer support for IT diff research and resolution
  • Mass Install Process – a mix of COBOL modules, rexx maintenance, JCL maintenance
  • Gather enhancements from Development that require mass install each month. Provide installing developer with required research and implementation data. Execute monthly mass install. Update Standard PCR and MPD test base tran data
  • Create and maintain RTC utilities to build and MSP programs
44

Research & Development Support Technician Entry Level Resume Examples & Samples

  • Support marketing requests for samples (bakery items as well as candy items) within lead time
  • Provide support to the R&D Manager in project research, data collection, and reporting
  • Assist with experiment execution and documentation
  • Opportunity to conduct and document some research as assigned by the Manager of R&D
  • Develop PowerPoint presentations, charts, reports and other types of correspondence and communication materials if the need arises
45

Sw-engineer for Development Support Mindsphere Resume Examples & Samples

  • You are providing technical versed, prompt and friendly service to our customers
  • You are responsible for announced incidents that are created, handled, documented and categorized by Development Support
  • You make error analysis, incident handling and troubleshooting in close cooperation with R&D
  • Coordination of escalated Service-Requests is part of your job
  • To our customers you are “Single-point-of-contact” for handling incidents
  • You will moderate online user forums / user groups e.g. for MindSphere SDK and MindConnect Lib
  • You are assisting the MindSphere Product Management by gathering customer requirements and ideas for improving MindSphere
  • You have an Master / Bachelor degree in computer science or information technology
  • You have several years work experience in Software development or Customer Support
  • You have programming knowledge in Java, Java Script, .Net, C++, REST-interfaces and experience in developing Web applications
  • You have well-funded knowledge of different operation systems (e.g. for embedded devices) and networks (e.g. TCP/IP, HTTPS, Proxy, Gateway, Router)
  • You have knowledges in automation technology (e.g. S7-1500, SCL, TIA-Portal)
  • You spoke German and English fluent
  • You have communication and analytical skills and be pro-active and customer-oriented
46

It-specialist for Development Support Mindsphere Resume Examples & Samples

  • You are providing technical versed, prompt and friendly service to our customers
  • You are responsible for announced incidents that are created, handled, documented and categorized by Development Support
  • You make error analysis, incident handling and troubleshooting in close cooperation with R&D
  • You coordinate escalated Service-Requests is part of the job
  • To our customers you are “Single-point-of-contact” for handling incidents
  • You moderate online user forums / user groups e.g. for MindSphere SDK and MindConnect Lib
  • Assisting the MindSphere Product Management by gathering customer requirements and ideas for improving MindSphere is one of your tasks
  • You have an apprenticeship in computer science or information technology
  • You have several years work experience in Software development or Customer Support
  • You have programming knowledge in Java, Java Script, .Net, C++, REST-interfaces and experience in developing Web applications
  • You have well-funded knowledge of different operation systems (e.g. for embedded devices) and networks (e.g. TCP/IP, HTTPS, Proxy, Gateway, Router)
  • You have knowledges in automation technology (e.g. S7-1500, SCL, TIA-Portal)
  • You spoke German and English fluent
  • You have communication and analytical skills and be pro-active and customer-oriented
47

Development Support Engineer Business Intelligence Resume Examples & Samples

  • An excellent university degree (bachelor, diploma, master, PhD) in computer science or related fields like software engineering, physics or mathematics. Similar qualifications are welcome as well
  • Experience with OLAP and analytics or the Business Intelligence domain
  • Experience in SAP Business Intelligence, BEX and Design Studio, SAP BW, BEx and SAP HANA
  • Programming skills in Java, HTML5, JavaScript and CSS
  • Experience with customer projects
  • Intercultural sensitivity: interaction with customers worldwide is required
  • Very good German and English, both spoken and written – additional languages would be a big plus
  • Project Management (PMI) certification would be a plus
  • We encourage professionals with 7 or more years work experience to apply for this position
48

Support Engineer ByD Development Support Resume Examples & Samples

  • Handle customer issues independently on time and with quality
  • Communication with customers and partners in order to identify, understand and solve product-specific problems
  • Ability to work in a global team across locations
  • Follow SAP product standards applicable for application development
  • Excellent Object Orientated Programming Skills
  • Fluent English, written and oral
  • 1-2 years software development experience
  • Self-motivated, self-driven, curious, open minded, resourceful and flexible with the ability to learn quickly
  • Experience in ABAP Development with SOA Architecture an advantage
  • Profound knowledge of ABAP OO is a strong advantage
  • Experience in agile development is a plus
49

Marketing & Proposal Development Support Resume Examples & Samples

  • Develop and implement proposal directives and other opportunity response plans and monitor progress
  • Develop draft sections of sales documents, including original writing, that communicate Jacobs' value and support the sales message
  • Conduct appropriate internal/external research and respond to internal requests for information
50

Development Support Engineer Resume Examples & Samples

  • Purchase all hardware, software, peripherals, and components and needed
  • Provide all three levels of help desk support for all of R&D across all sites
  • Manage and implement anti-virus software
  • Provide server room administration; ensure electrical, cooling, backup power, racks, networking are monitored and maintained, and work with facilities or vendors as needed
  • Manage software licensing, including MSDN account maintenance
  • Ensure that all networking, cabling, ports, wireless, VLANs, and VPNs are functioning, working with applicable resources to resolve problems
  • Maintain virtual environments (vCenter and ESXi)
  • Handle multi-boot drive creation and maintenance
  • Purchase, set up, and maintain lab equipment, including high-res monitors
  • Provide asset tracking of all IT equipment
51

OTM Development Support Resume Examples & Samples

  • The OTM Technical or Functional Specialist will be working with company business partners to analyze business issues and requirements and recommend and implement Transportation Management solutions based on Oracle Transportation Management (OTM)
  • Be a critical member of the North America Transport Management Support Team, interacting with local, regional and corporative support teams
  • Configure, test and document business requirements
  • Work with the OTM users to identify and implement solutions to increase automation, usability, and otherwise improve the business’ OTM solution
  • Assist new implementations and rollouts of OTM with regional implementation teams
  • Proven experience with OTM design and configuration of agent workflow, rate configuration, itinerary, lanes, screen set, and master data set up such as users, locations, and equipment
  • Knowledge of OTM database structure
  • Self-motivated, goal orientated achiever
  • Available for international travel
52

Development Support Engineer / Consultant Resume Examples & Samples

  • Setup, administer, support and maintain the R&D facilities computer systems, including servers, storage, networking, workstations, notebooks, related software and record keeping of activities to ensure data safety, system security and system stability
  • Responsible for System Design and system implementation of all hardware requests
  • Data backup and restore for infrastructure equipment or as requested
  • Maintain multiple domains and as many testing domains as needed
  • Purchasing of all hardware, software, peripherals and components and needed
  • Provide all 3 levels of Helpdesk support for all of R&D across all sites under our control
  • Anti-Virus management and implementation
  • Server room administration: Ensure electrical, cooling, backup power, racks, networking are monitored and maintained, work with facilities and/or vendors as needed
  • Software licensing including MSDN account maintenance
  • Ensure all networking, cabling, ports, wireless, VLAN and VPN are functioning and work with applicable resources to resolve
  • Maintain Virtual environments (vCenter, ESXi)
  • Multi-boot drive creation and maintenance
  • Lab equipment: purchases, setup and maintenance included high res monitors
  • Asset tracking of all IT equipment
  • Bachelor’s Degree in Computer Science, Computer Engineering or related discipline
  • 5+ years’ experience in providing helpdesk support to developers
  • 5+ years’ experience in System and Network administration in a medium size organization (100-500). ITIL certification preferred
  • 5+ years’ experience in managing VMWare infrastructure
  • Proficient in Powershell or other scripting language for IT Support monitoring and automation
  • MS in Computer Science
  • Microsoft SQL Server administration
  • Experience in iSupport is a plus
53

Development Support Engineer Resume Examples & Samples

  • Purchase all hardware, software, peripherals, and components
  • Manage and implement antivirus software
  • M.S. in computer science
  • SQL Server administration experience
  • Provide all three levels of Helpdesk support for all of R&D across all sites
54

Professional Development Support Specialist Resume Examples & Samples

  • Knowledge and experience working with professional development registries and/or web-based data systems
  • Strong interpersonal skills and ability to communicate effectively via phone, in-person, and with the use of technology
  • Strong thinking, problem-solving, and decision-making skills
  • Ability to adapt and integrate changing needs responsibilities, policies and procedures
  • Experience writing procedures, handbooks and general communications documents
  • Ability to organize, prioritize and complete multiple projects, with accuracy
  • Proficient with Microsoft Office Suite applications
  • Demonstrated accountability, responsiveness and willingness to learn
  • In-depth knowledge of the early learning field and DEL's involvement and responsibilities in supporting early learning professionals
  • Fluent in written and spoken English/Spanish languages
  • A letter of interest clearly describing how you meet the QUALIFICATIONS listed
  • A list of at least 3 professional references including names, professional titles, and current phone numbers
55

Applications Development Support Resume Examples & Samples

  • Assist business groups to develop understanding about their operations and technology solutions to streamline work
  • Assist IT team members determine appropriate application deliverables suited to application business
  • Perform analysis and implement various applications and provide support to the lead and regional LMS Shared Service Center and other business units
  • Monitor all applications its execution and sustain full proof processes in lines of business needs
  • Provide assistance to helpdesk members and other customers to secure easy and timely assistance in organization for all levels
  • Maintain knowledge on all technologies and architectures tools, which provide application-based solutions
  • Coordinate with various departments within LNO IT related units including development department, technical department and customer service
  • Coordinate escalations and resolution of issues related to level 3 or hosting support needs, enabling clear and constant communications with teams located in different regions
  • Sustain and develop all technology trends, which help in application development by participating in lectures, conferences and trade publications
  • Administer all implementation issues and generate short-term resolution, as well as long-term preventive measures for development
  • Coordinate with other departments and perform assessment and execution of new technologies, outputs and tools used in the development area pertaining to application
  • Bachelor degree - Computer Systems, Industrial Engineer or related field
  • 1-3 years of experience in customer service type or IT support jobs
  • Experience / knowledge in
56

Cancer Registration System Development Support SME Resume Examples & Samples

  • Provide ongoing technical support for customers using key Registry Plus tools (Abstract Plus, Prep and CRS/TLC Plus, Registry Plus online help and Registry Plus Utility programs), as well as all Collaborative Stage Data Collection System (CS) conversion utilities and programs
  • Develop tools and methods to streamline support for customers using CS and Registry Plus Online Help
  • Perform software analysis, interface design, and testing; including performing application review and providing specifications to programmers, generating usability testing materials and collaborating with usability engineers and programmers to incorporate usability testing results
  • Develop specifications for national cancer reporting standards, contributing to design of new modules, and performing problem identification and resolution testing as needed
  • Generating software system documentation, user training materials, software manuals, and context-sensitive online help for the various Registry Plus applications
  • Provide training at NPCR-sponsored workshops and presentations at national conferences and other meetings as required, and providing software demonstrations as required
  • Maintain a national cancer community presence and leadership role via regular participation in various North American Association of Central Cancer Registries (NAACCR) committee teleconferences, contributing towards decision-making regarding implementation and enforcement of national cancer reporting standards
  • Provide subject matter expertise in population-based cancer registry operations in the areas of: registry operations, data flow, data collection, data editing, quality control, auditing for accuracy/completeness, applicable standards for coding and classification, registry software systems, and CS
  • Develop and maintain Registry Plus Online Help, a reference resource combining the content of major standard coding manuals published by, for example, the National Cancer Institute and American College of Surgeons, into a single HTML help system with a combined index, full-text searching, and hyperlinks within and between manuals
  • Analyze and reformat content of standard manuals into HTML as updates are issued at least annually
  • Use Adobe RoboHelp to maintain and compile the online help versions of manuals
  • Use Microsoft Access to maintain control table and pick lists for the software products
  • Serve on Mapping Team, Informatics Team, and CS Technical Advisory Panel for the CS project, the North-America-wide system for collecting standardized data on extent of disease and stage classification for reported cancers
  • Develop code sets for new data items
  • Develop conversion specifications when the system is revised
  • Consult on design and implementation of special studies as needed, especially with establishing code sets and modifying Registry Plus products to meet study requirements
  • Participate in collaborative work with other agencies and organizations to standardized data, for example, by sitting on standing NAACCR committees
  • Actively participate in Developers Meetings and contributes to the feature sets for enhancements of Registry Plus products
  • Prepare both technical documentation for customer-based IT support staff and training materials for end users of Registry Plus products
  • At least 25 years of experience in the areas of cancer surveillance methods and standards for cancer registry software development and implementation including requirements development, testing, documentation, and training of users
  • 10 or more years of experience with cancer registry operations and software with a bachelor’s degree (8 years of experience with Masters), including at least 5 years at a central cancer registry with major focus on registry operations, software or system solutions, and data quality assurance, and at least 3 years with a nationally focused cancer surveillance system; 5 or more years of experience with the CDC Registry Plus suite of software
  • Subject matter expertise in the areas of classification of diseases, cancer staging and treatment, and coding systems and standards, for development of data collection tools for ongoing and special projects, such as the multi-agency Collaborative Stage system, special studies of comparative effectiveness, and mapping data elements from pathology reports onto cancer registry data elements
  • Subject matter expertise in cancer registry operations, automated central cancer registry functions, and cancer data standards; ability to analyze complex problems in areas of expertise and provides organized and effective written recommendations to decision makers, with attention to both technical and political ramifications of proposed solutions
  • Subject matter expertise, analysis skills, and writing skills to create software program specifications and user documentation
  • Certified as a CTR; knowledge of health applications and software development processes; extensive experience with documenting software functionality development of context-sensitive help, developing materials for and conducting user training, and providing technical support
  • Outstanding oral and written communications skills for conveying highly technical medical and IT information to diverse audiences, such as cancer registrars; software programmers and analysts; physicians, including pathologists and clinicians; and program administrators
  • Exceptionally well-developed analysis and writing skills, including ability to organize complex material, propose solutions, and craft appropriate documents in multiple styles to meet different requirements and audiences
  • Experience with relational database packages such as Microsoft Access; experience with SQL, including designing SQL queries and scripts; experience with RoboHelp online help authoring software
  • Experience with data quality assurance activities, generation of reports, and electronic submission of data sets to governmental agencies and other national and international organizations; Proven history of analyzing, summarizing, and publishing program, research and surveillance results and technical documentation
  • 5 years of experience developing technical documentation, including documentation for software applications in the form of training manuals, online
  • HTML
57

Sales Development Support Manager Resume Examples & Samples

  • Managing output of the Sales Development Project Managers and ensure quality product/initiative is delivered
  • Translating marketing programs into sales execution activities in an effort to support Consumer and Business Banking sales targets
  • Coaching and managing a team of colleagues responsible for the creation of sales tools and initiatives
  • Serving as liaison with key leadership in Marketing and the Consumer Finance to drive forward changes to impact sales performance of our frontline colleagues
  • Developing and coordinating a fully integrated sales campaign working with the appropriate partners – program content, contests, sales tips and tools, job aids and sales aids
  • Acting as a subject matter expert and advocate for Consumer & Business Banking in the creation of sales tools and support
  • Driving continuous improvements to deliver better productivity and customer satisfaction
58

Summer Intern, Development Support Engineer Resume Examples & Samples

  • Responsible for providing product support to users of the Commerce Cloud's platform. Supports and contributes to the growth of best practices for delivery of Commerce Cloud's support services
  • Manage individual product issues to resolution
  • Act as customer advocate
  • Identify customer needs and cultivate a relationship with the customer to generate more business for Commerce Cloud's
  • Experience providing web development support is highly desirable. Familiarity with development IDE's such as Eclipse
  • Familiarity with tools & practices of the trade such as case management, knowledgebase, defect & escalation management
  • Experience supporting and troubleshooting eCommerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable
  • College degree strongly preferred
59

Development Support Analyst Resume Examples & Samples

  • Work experience in a reporting and analytics or system support or development team preferable
  • Prior experience working in an International environment preferable
  • Excellent English language skills are a must
60

Software Development Support Resume Examples & Samples

  • Experience with RPE OR IBM CLM tools such as Rational Quality Manger and DOORS Next Generation, OR, software development, OR scripting experience
  • Experience working in a multi-site Enterprise environment including facilitating cross organizational solutions in response to diverse objectives
  • Self-directed with demonstrated ability to organize and provide technical leadership for a diverse (both geographic and technical) team
  • Team building and motivational skills; able to develop and maintain working relationships at all levels of the organization – including customer, program, and internal stakeholders
  • Excellent written and oral communications skills including presentation and negotiation skills, preparing management level briefings and summary explanations
  • Experience with RPE
  • Detailed working knowledge (including day to day use on a program) of Requirements Management, Architecture/Modeling & Design, and IV&V Tools (e.g. DOORS, Rational Team Concert, Rational Quality Manager, Rational Rhapsody)
  • Experience with Integration, Verification, and Validation, as well as Requirement Management and other System Engineering practices, tools, and methods
  • 4 year college technical degree or equivalent work related experience
61

Analytical Development & Support Lead-mylan Dublin Respiratory Resume Examples & Samples

  • Provide Analytical Development and Support leadership for Technical Service with Mylan Dublin Respiratory, MDR
  • Act as the analytical point-contact for Technical Services
  • Accountable for the validation and/or transfer of robust analytical methods and material science characterization techniques at MDR
  • Ensure the generation of high quality analytical data in support of respiratory product development, clinical manufacturing and commercialization activities
  • Act as the analytical interface between the R&D group, external CMOs and MDR ensuring two-way communication and information sharing
  • Responsible for analytical troubleshooting, investigation and technical support to QC
  • The ideal candidate will be a qualified, experienced analytical professional with a proven track record of success,
  • Greater than 5 years relevant experience in the pharmaceutical industry with extensive experience of analytical testing demonstrating excellent knowledge of analytical testing techniques
  • Competence in the use of LIMS, empower, And UPLC
  • Experience of working in an HPRA, MHRA or FDA accredited laboratory and presenting information to relevant auditors
  • Experience in using LIMS , Empower and Trackwise
  • Knowledge and expertise in reviewing and interpreting analytical data and providing guidance to QC and Quality on the interpretation of the data
  • Experience in the compilation of technical documents including SOPs, stability and method development and method validation protocols and reports, test methods and specifications for routine operations and regulatory submissions
  • Having been involved in multi-site transfers of complex methods, development and continuous improvement of methods and organising a team of analysts to complete the transfer is preferable
  • An ability to work flexibly in a changing environment. An ability to multi-task, good attention to detail and priority management essential
  • Experience of direct and virtual team/ people management
  • Ability to communicate across all levels of the organization
  • Proficiency in speaking, comprehending, reading and writing English is required
  • Knowledge and experience of inhalation testing
  • Experience in management of stability programs for the EU and US markets
  • Participation in analytical technical transfers
62

Development Support Student Intern Resume Examples & Samples

  • Clear the current backlog of bugs with the third-party CAD exchange
  • Be enrolled in an accredited four-year engineering program and will
  • Be enrolled in an accredited four-year engineering program with a
63

Junior Development Support Internship Resume Examples & Samples

  • Support development of the IT project
  • Build and maintain platform solutions
  • Test solutions and report platform defects
64

Sterling Development / Support Resume Examples & Samples

  • Over 7+ Years of overall experience. With least 3+ years in supporting e-commerce applications. 1-2 years of sterling exposure is highly desired
  • Ability to handle high pressure situations and come up with quick stop gap arrangements for reducing business impact
  • Need to lead teams effectively and forsee potential issues or risks. Proactively communicate health / status of the sterling application to key members of the business
  • He/She Will be leading a team of Sterling consultants who are located at onsite and offshore. The lead will need to ensure that the ticket SLAs are adhered to at all the times
65

Product Development Support Engineer Resume Examples & Samples

  • Work with each of the Design and Development teams (DSE, Product Expert, CAE, NVH, Acquisition, and Design) to help them drive improvements in the process efficiency and effectiveness while learning how each of these teams functions
  • Setup meetings with process stakeholders and develop action plans for improvements for the D&D teams
  • Work with D&D team and BTC team to drive improvements in inter-team communications to improve effectiveness of both teams
  • Provide training to PDL/PML/D&D team members on overall Design and Development process
  • Work with D&D team to drive VA/VE activities to completion
  • Develop skills to be able to
  • Automotive background with a Bachelor’s Degree in an engineering discipline, or Master’s Degree in Engineering
  • Strong communication (verbal and written) and problem solving skills
  • Minimum 5 years of professional (automotive) experience
  • General automotive knowledge and Tier I or OEM engineering experience
  • Strong teamwork sense
  • Minimum language skills: English
66

Manager, Epic Systems Development & Support Resume Examples & Samples

  • Integrates, coordinates and plans resources to achieve strategic goals via the management of clinical and administrative systems
  • Organizes, manages and develops project team resources in order to effectively meet project commitments and business objectives
  • Forms interdisciplinary project teams consisting of IT professionals, physicians, nurses, patient care administrative and technical staff to select and implement major clinical information systems
  • Manages the design, acquisition, implementation and evaluation of administrative and clinical information systems
  • Integrate evidence-based medicine & practice and clinical guidelines into informatics solutions
  • Develops and implements educational strategies to promote understanding of the information system life cycle
  • Assesses the need for and implements revision or development of policies or procedures as the system design evolves
  • Incorporates regulatory requirements such as Value Based Purchasing, public reporting, CMS, Joint commissions and NJ Department of Health and Senior Services into the clinical system
  • Projects resources required for system implementation and support
  • Ensures the daily management, coordination, development, selection, and operation of applications software services within HUMC and among HUMC and its on-campus and remote patient care facilities
  • Manages daily operations of CSA I and CSA II resources
  • Provides consultative services to customers and information technology teams as to workflow processes and technological solutions
  • Develops and presents oral and written communications to organizational leadership
  • Manages and approves system, operational and departmental documentation, including policies and procedures
  • Synthesizes integrated workflows to improve procedures and process redesign
  • Manages complex projects with minimal guidance
  • Prepares cost analysis
  • Advises the Director of the impact of new applications technology and its cost-effective deployment within the department
  • Provides on-call support for clinical applications
  • Acts as resource for CSA II & CSAI
  • Adheres to the standards identified in the Medical Center's Managerial and Organizational Competencies
  • Master's degree, 2 years clinical experience and 3 years Information Technology managerial or administrative experience
  • Evidence of design of complex clinical systems
  • Evidence of implementation of complex clinical systems
  • Evidence of maintenance of complex clinical systems
  • Advanced technical consultation and support
  • Design specifications of complex clinical systems
67

Development Support Specialist Resume Examples & Samples

  • Work in a cross-functional and multi-location implementation team
  • Get familiar with the full stack of UI applications (including backend/data integration), resolve issues and support/guide others in resolving issues
  • Ensure fast troubleshooting, resolution, root cause analysis and improvement measures in case of incidents
  • Drive customer communication during critical events
  • Work closely together with others and shares expertise to ensure product success
  • Show initiative to better shape our development support process
  • Own the process and ensure proper execution together with the other people involved
  • BS (MS preferred) in Computer Science or related field
  • Understanding of development and customer support processes
  • Knowledge in the development of client-side applications and Web frameworks with JavaScript, HTML and CSS
  • Flexibility and willingness to learn new subject matters quickly
  • Excellent team player, with strong communication skills, passionate about his/her work, self-motivated and driven
  • Very good skills in English both written and spoken
  • Experience in customer/development support
  • Practical experience in Web UI development, testing and support
  • Experience with an existing JavaScript framework
  • Testing/development/troubleshooting experience with different browsers (IE, Firefox, Safari, Google Chrome)
  • Testing/troubleshooting experience on mobile devices is considered an advantage
68

Head of Account Development & Support Resume Examples & Samples

  • Provide professional demonstrations, product consultancy and support to clients and any other relevant internal and/or external stakeholders
  • Ensure all competitive information is relayed back to the relevant product owners and UAE Sales Management
  • Suggest to Develop scripts and customised rules, for customers, on a consultancy basis
  • Maintain a high standard of account management by providing active support along with achieving customer satisfaction and retention of the assigned account portfolio, with the Head of Account Management
  • Work with the Head of Account Management and Sales Management team to run and promote Customer focus days. Attend Travelport Trade Shows and Corporate Event Days where appropriate
  • Communicate effectively with other departments to ensure support strategies are understood and supported by colleagues
  • Minimum of three years travel industry experience and preferably some key account support experience
  • Experience with a GDS system is essential. Furthermore must possess an excellent level of technical awareness
  • Good command of English in verbal and written form are essential and Arabic is preferable
  • Customer relationship management experience preferred
  • Ability to analyse and take ownership of customer issues
  • Ability to manage multiple priorities and flexibility deal with a changing environment
  • Good planning and project management skills
  • Key Measures
  • Achievement of business results and personal targets
  • Customer Satisfaction (ie; Net-Promoter) +25% per Travelport 2020 objectives
  • Working Relationship (e.g., external customers, suppliers; internal customers, staff managed)
69

Systems Development & Support Resume Examples & Samples

  • Maintain and develop Trak2 Specification and data based reports to support strategic decision making
  • Maintain and develop internal systems to support quality, validation, efficiency and continuous improvement activities
  • Maintain and develop data reporting solutions to support business processes, internal business and customer reporting requirements
  • Contribute to systems testing, implementation and quality assurance activities to support the activities of the group
  • Contribute to systems business analysis, requirements gathering and enhancement specification to support the activities of the group
70

Product Development Support Internship Resume Examples & Samples

  • Supporting the manager to monitor output, deadlines and requisition raised by the ECB working group
  • Drafting statistics in relation the different Monte Titoli business area
  • Drafting annual survey as requested by several International Organization
  • Analyzing market trend in post trade area
  • Master Degree in Economics\Management Engineering
  • Fluency in both spoken and written English
  • Team working attitude
  • Precision
  • Flexibility to cover shifts
  • Knowledge of Microsoft Office Package
71

Software Development & Support Intern Resume Examples & Samples

  • At least 1 years experience in Java, JavaScript or Python programming
  • Basic User Interface Design experience
  • At least 6 months experience in Automation/DevOps exposure
72

Client Development Support Technician Resume Examples & Samples

  • Progressively build up knowledge of the applications required
  • Be able to provide functional support of the applications, applying best practices to maximize service delivery
  • Highlight and formalize process improvement opportunities
  • Build, analyse and execute test plans/test cases
  • Creation of test reports ( KPIs)
  • Work closely with Information technology in order to solve and find the best solutions
  • Creation and update all Training documentation
  • Manage email inboxes
73

Software Development Support Engineer Resume Examples & Samples

  • A broad technical curiosity with proven technical understanding
  • Technical background in web related technologies with HTML, JavaScript and CSS
  • Experience with Git or other source control systems is a plus
  • Knowledge and some experience with Angular, AngularJS or TypeScript is a plus
  • The ability to communicate clearly and positively through written and spoken English
74

IT Development & Support Coordinator Resume Examples & Samples

  • Handle development tasks using Java, SQL and ETL tools
  • Provides technical expertise on data exposure and delivery requests
  • Employs industry standard best practices for integration patterns
  • Involved with the review and submission of all solution designs
  • Implement tools and practices in order to foster a more collaborative work environment
  • Document existing processes for monitoring and support purposes
  • Ensure proper and fluent communication between App Support and development teams
75

Manager, Applications Development & Support Resume Examples & Samples

  • Oversees the administration, maintenance and support of the company's EMR billing as well as other non-patient and financial systems outside of Epic. Responsible for planning and oversight of implementation of new modules or systems as business needs change
  • Supervise FTEs and Consulting Staff
  • Serve as an expert, senior-level manager with advanced expertise in at least one of the following: revenue cycle, financial reporting, and systems integration
  • Participate in the development of company policies and document processes as they relate to our business systems
  • While always exhibiting a professional demeanor, works collaboratively with business partners and other IT units even under stressful conditions
  • Thorough knowledge of software applications, communication skills, and problem solving orientation
  • Lead large and dispersed project teams and is accountable for the results of assigned teams
  • Define and recommend standards, methodologies and techniques around software development and quality assurance
  • Establish policies and procedures and implements best practices
  • Interpret internal and external business issues and recommend innovative solutions or best practices to solve the most complex or non-standard problems
  • Implement IT standards and strategies and complex business needs to guide well-informed decisions
  • Function independently, receiving high-level and/or strategic guidance from IT leadership or business leadership; able to self-direct, plan and executive projects
  • Manage professional employees and/or contractors who implement and support application software
  • Recommend business priorities and solutions to problems
  • Develops and advises business units on options and risks / customer relationship management / service level agreement management
  • Contribute to the execution of the technical roadmap of key programs and initiatives
  • Improve the application team’s technical capabilities by establishing best practices, coaching/mentoring team members and recruiting new employees
  • Accountable for a significant group of users/customers and works with user groups to solve business problems and develop strategy with available technology
  • Bachelor’s degree in Information Technology, Business Management or related field required. MS, MA, MBA, or MHA preferred
  • Progressive management and/or supervisory experience or related experience
  • 4+ years hands-on experience with direct responsibility for managing multiple applications
  • Past experience hiring technical team members - preferred
  • Experience in leading healthcare business applications selections, implementation, and tracking projects to successful execution
  • Experience in preparing and managing budgets and writing and implementing department policies and procedures required
  • Strong interpersonal communication skills are required
  • Must have experience in healthcare revenue cycle management, technical knowledge (firm grasp of how IT areas function and interact), and Epic experience
76

Client Development Support Analyst Resume Examples & Samples

  • Work with client data and analytics team for Client Development reporting
  • Oversee the systematic follow-up on all action points from account plans and client reviews
  • Supervise client data quality
  • Produce relevant documentation to be used in regional and global client reviews
  • Prepare regular reports measuring the performance of the business
  • Promote the usage of Client Development’s reports and Client Relationship Management’s tools
  • Maintain the team’s SharePoint page
  • Manage Client Development’s master files
  • Analyse the results from external surveys to be distributed to the business
77

Origin Development Support Resume Examples & Samples

  • Find and report bugs/defects to Development
  • Maintain the Quality Assurance pipeline from feature creation through to release and continued enhancement
  • Create and follow Test Plans and Verifications based on feature documentation
  • Provide Qualitative feedback regarding the product
  • Task and ticket tracking through a JIRA database
  • Attend Daily Scrums/Meetings
  • Maintain Bug Database in DevTrack, JIRA, or Asana
  • Follow up with development and testing partners to ensure bugs are being logged and resolved
  • Strong attention to detail, able to identify errors
  • Understanding of the role of Quality Assurance in the software life cycle
  • Previous experience using a digital distribution platform (Origin, Steam, Battle.net, etc.)
  • Strong command of Jira, Bugzilla, DevTrack, DevTest
  • Strong communication skills, ability to seek out information
  • Able to understand and speak to both a technical and non-technical audience
  • Previous exposure to Mobile Design
  • Previous exposure to Content Management Systems and Automation Systems
  • Willing to push themselves to learn outside of their comfort zone
78

FUT Systems Development Support Resume Examples & Samples

  • Strong understanding of software development life cycle, practices and software engineering methodologies and their application to both development and QA
  • Experience with submissions, especially server environment submissions is an asset
  • Experience dealing with Customer service, able to work with partners across various teams
  • Understanding of online game services
  • Excellent understanding of software quality assurance concepts, debugging processes and procedures
  • Web-based client systems experience an asset, including tools like Hansoft, Jira and Confluence or custom built data return tools
  • Preferred knowledge in gaming consoles or embedded systems
  • Successfully interface with internal customers with a diverse set of backgrounds and needs - able to speak their language, appreciate their challenges, and maintain their respect
  • Experience using MS Office (Outlook, Word, Excel, PowerPoint)
  • Proactive in completing tasks and escalating issues appropriately
  • Excellent observational and organizational skills – detail oriented
79

Dreamtrips Development Support Specialist Resume Examples & Samples

  • Responsible for loading DreamTrips Cruise inventory and pricing into our inventory management system based on contract details and additional details provide by the Professional Development Team
  • Responsible for the auditing and processing of proposals in collaboration with a DreamTrips Professional Development who would be accountable for the end-to-end design of the trip
  • Weekly pricing comparison of existing DreamTrips Cruises on website vs competitors
  • Conducts quality review and testing of the trip links and launches trips on the site per the scheduled release date and final review approval from the Professional Development
  • Works cross-functionally within the Travel Products team to create visibility to individual trip demands and minimize risks. This will include analyzing trip booking patterns and trip utilization within their assigned region to create visibility into market trends and equip the PD team with actionable trip-level insights
  • Investigation into trip issues either booking or availability of the trip on Dreamtrips.com
  • Cruise experience a plus
80

Restaurant Systems Development & Support Engineer Resume Examples & Samples

  • Good written and verbal communication skills
  • Good interpersonal communication skills to work with the business on requirements
  • Good analytical and troubleshooting skills as it relates to the interoperability of new and existing solutions
  • Basic PC and Windows experience
  • Inherent curiosity to troubleshoot effectively
81

Technical Development Support Specialist Resume Examples & Samples

  • Must be a motivated self-starter with the ability to effectively manage their time
  • Have a strong sense of problem ownership and be willing to manage the incident until the problem has be identified, a product release has been identified for defect correction and/or a viable short term solution has been provided to the customer
  • Document solutions to new issues as knowledge articles for internal and external customers using our standard format
  • Ensure steps to resolve are documented in the case and discussed with original case owner and/or the team
  • Work within the TeamMate support team as an escalation point in order to acquire and provide in-depth knowledge of the TeamMate products technically and functionally in order to assist various internal teams and external clients
  • Responsible for assisting the support analysts in troubleshooting, problem solving and resolution of complex technical issues for TeamMate product suites (CM, AM and TM+)
  • Assist Technical Support Manager with technical escalations and provide technical mentoring/guidance to the support analyst where needed
  • Understanding of core concepts involved in networking, operating systems and web servers
  • Ability to identify and troubleshoot software usage in varied environments
  • Experience in handling mission critical applications operating in large/complex IT infrastructures
  • QA skills - Issue Reproduction, Configuration of Systems
  • Ability to read and understand code at a basic level
  • Knowledge of Windows operating systems such as Windows Server 2012 and Windows 8 including system admin skills
  • Understanding of IIS preferably with practical experience in IIS Configuration (IIS 7 & 8)
  • Knowledge of and preferred practical experience in SQL Server (SQL query writing, managing databases and underlying configuration/settings.)
  • Experience or knowledge of SSL and load balancers
  • Solid understanding of relational database schema and concepts required
  • Familiarity of popular web browsers and underlying settings
  • Understanding of terminal Server and/or server concepts (preferred Citrix server)
  • Familiarity or Experience with one or more of the following: regedit, procmon, wireshark, fiddlercap and SQL profiler
  • IT Security knowledge
  • Some clients have limited technical knowledge and do not have English as their first language. English fluency in business and IT language is essential
  • Reproduce issues by writing some code to duplicate usage scenarios
  • Programming Language Order of Preference: SQL, Microsoft.NET (C# or VB.Net), ASP.NET/JavaScript, XML/HTML, C++
  • Experience using Debug Tools a plus
  • Experience with development environments such as Visual Studio
  • Familiarity with cloud/hosting solutions
  • Knowledge in Vcentre/VMWare
  • Additional language skills in major EMEA languages would be a plus
  • Industry certifications such as CompTIA, Microsoft Certified Professional, etc
  • Working with development environments such as Visual Studio
  • Using a systematic and analytic approach to problem solving
  • Utilizing basic database procedures (e.g. creating and running simple queries, backup/restore)
  • Running pre-defined scripts, configuration, security and interpreting logs and traces
  • Write basic to intermediate SQL query statements (e.g., selects and joins)
  • Documenting issues and issue resolutions
  • Planning, scheduling, and monitoring work activities to meet time and quality targets
  • OS installation and configuration
82

OTM Development / Support Resume Examples & Samples

  • Design standard OTM solutions based on best practices
  • Design and support integration mappings with various external systems
  • Configure test and document business requirements
  • IT Background or Computer Science degree is required for the project
  • Understand business requirements and able to manage simultaneous projects
  • CVS, SVN or other document repository tools
  • Advanced knowledge in developing and tuning Oracle SQL queries and Stored Procedures
  • Linux/ Unix scripting
  • Excellent communication skills, including written and oral English
83

App Development Support Technician Resume Examples & Samples

  • Supporting app design and development
  • Programming
  • Testing app functionality on mobile devices
  • Performing other duties as assigned