System Support Analyst Resume Samples

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FT
F Treutel
Fanny
Treutel
26447 Vance Spur
Phoenix
AZ
+1 (555) 939 3535
26447 Vance Spur
Phoenix
AZ
Phone
p +1 (555) 939 3535
Experience Experience
07/2016 present
Dallas, TX
Senior System Support Analyst
Dallas, TX
Senior System Support Analyst
07/2016 present
Dallas, TX
Senior System Support Analyst
07/2016 present
  • Collaborate with local IT managers in ensuring the excellence of service delivery and talent management
  • Support to asset management of client hardware
  • Participates in testing, evaluation, and implementation of related software products (including new products, software packages, operating systems, and facilities) in order to ensure the software used in the project is compatible from end-to-end
  • Act as the main contact for global work place service and projects roll out, Change Management, act as the role of project manager in the country in delegated service performance enhancement and optimization projects
  • Responsible for the implementation and remediation of the client device security, including patch management, anti-virus, intrusion prevention and access control in line with regional guidance
  • Maintain a strong working relationship internally and externally across different global IT function groups, business functions and international external service vender
  • Collaborate with the business functions (e.g. HR, Controlling, Finance and purchasing ) in MAG,staffing, Budgeting, Inventory management, cost charge, outsourcing and vender management
08/2010 06/2016
Houston, TX
Data Center System Support Analyst
Houston, TX
Data Center System Support Analyst
08/2010 06/2016
Houston, TX
Data Center System Support Analyst
08/2010 06/2016
  • Provides remote hands assistance to technical teams and customers
  • Performs limited system hardware upgrades
  • Knowledge of tape management systems including handling of media, inventory control and off-site storage
  • Performs user Administration of report distribution
  • Maintains asset record updates, tracking and assigning assets to their location and status (registered, deployed, etc)
  • Creating automated problem/change reports
  • Maintain and review job-scheduling systems
12/2003 05/2010
San Francisco, CA
System Support Analyst
San Francisco, CA
System Support Analyst
12/2003 05/2010
San Francisco, CA
System Support Analyst
12/2003 05/2010
  • Monitoring the performance of individual applications to ensure systems perform efficiently
  • Keep IS Operations Manager informed of all matters of major importance that are necessary to manage the department effectively
  • Ensure adequate performance and operation of the systems - monitor the performance⁄ operation, diagnose and address any problems
  • Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems
  • Assist in monitoring all computer systems within the organization that are operational throughout an associate’s workday
  • Assist Revenue Systems Senior Analysts with architecting, designing, developing/coding, testing, and delivering moderately complex revenue systems
  • Assist in administration of networks
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Ball State University
Bachelor’s Degree in Computer Science
Skills Skills
  • Self-motivated, high energy and resourceful with the ability to take ownership of a project or task and be accountable
  • Excellent oral and written communication skills including a working proficiency in English
  • Ability to work independently and intuitive ability to prioritize assignments
  • Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting
  • Knowledge of the basic principles, processes, phases and roles of application development methodologies
  • Ability to effectively communicate both orally and in writing; communicate proficiently in written reports and deliver information through presentations
  • Ability to accept personal responsibility for the quality and timeliness of work
  • Ability to learn and deploy knowledge in a combination of the following technology and business areas
  • Ability to develop and maintain good working relationships with peers to enhance and encourage collaboration on work products
  • Ability to effectively communicate with others of varying technical proficiency
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15 System Support Analyst resume templates

1

KYC Business System Support Analyst Resume Examples & Samples

  • Experience of user support or equivalent experience (e.g. Service Delivery experience)
  • Ability to make quick, accurate and appropriate decisions
  • Have an open attitude towards sharing ideas and knowledge
2

System Support Analyst Resume Examples & Samples

  • Pro-actively resolve support issues from Disney users and licensees
  • Analyze, diagnose, test and implement solutions to support requests according to professional structured approach
  • Escalate and track support issues according to Operations team guidelines
  • Handle system errors and work with end-users for diagnosis and analysis in a professional structured approach
  • Escalate any unsolved issues to DCP IT teams in USA for further diagnosis and analysis
  • Responsible in broadcasting email communication to end users on new releases
  • Assist in system rollout, user acceptance testing and other system related activities
  • Empathize with end-users to provide the best-possible workarounds
  • Practical financial application system analysis experience
  • Strong process and systems analysis
  • Understanding of web applications and their behavior under different operation systems such as Windows and Mac OS
  • Previous work experience in finance institutes
  • Previous development and/or support experience with contract definition applications
  • Excellent command in written and spoken English
  • Fluent in written and spoken Chinese (Cantonese and Putonghua) languages
  • Hands-on experience in System Development Life Cycle
  • Hands-on experience in application development
  • Hands-on experience in finance application development
  • Minimum 3-year IT user support
  • Minimum 3-year IT development/technical experience
  • Minimum 1-year experience in design and implementation of practical IT solutions
  • High proficiency in PowerPoint, Excel (charts and sort data etc.), and Word
  • Multi-national company experience
  • Previous experience as an external consultant
  • Training in PMP and ITIL
  • Relevant tertiary-level qualification
3

Data Center System Support Analyst Resume Examples & Samples

  • Validating and scheduling of changes
  • Creating automated problem/change reports
  • Operating peripheral equipment
  • Maintain and review job-scheduling systems
  • Performing the required tape media maintenance: data collection, data retention, file maintenance, maintenance of tape library and inventory, general maintenance of tape media, and off-site vaulting
  • Performs user Administration of report distribution
  • Using specialized software build, modify, generate form overlays
  • Acts as a liaison for 3rd party vendors during installation, decommissioning, upgrades and troubleshooting of infrastructure they support
  • Performs 1st level data center support for incident resolution including working with technical teams on troubleshooting issues, communication status to Operations and any physical work required to resolve issues
  • Maintains asset record updates, tracking and assigning assets to their location and status (registered, deployed, etc)
  • Follows receiving, recording, and inventory control of all incoming hardware deliveries
  • 3 years experience of working in Data Center environments
  • Knowledge of tape management systems including handling of media, inventory control and off-site storage
  • Knowledge of mainframe environments including job scheduling, reporting and minor troubleshooting of such
  • Basic knowledge and experience with inventory control, bar coding, scanning
4

System Support Analyst Resume Examples & Samples

  • Effectively manage all aspects of the networking and systems architecture in the DC
  • Work with Senior System Support Manager to co-ordinate hardware installations, upgrades and service
  • Ensure AS/400 RF and dumb terminals controllers are operating
  • Ensure PC and PC printers are able to connect with TCP/IP
  • Maintain RF equipment and service as needed
  • Inventory and order hardware supplies, including label stock, license plate stock, toner cartridges, printer ribbons and cables
  • Work with Senior System Support Manager to co-ordinate PC software installations and upgrades
  • Back up Brantford DC PC network
  • Assist in troubleshooting hardware issues and their related software issues
  • Assign and monitor roles/responsibilities of level 1 support staff
  • Assist Warehouse Director and IT Director in spec for WMS project
  • Be the driving force with respect improving and enhancing our WMS system/Network
  • Continue to observe the marketplace for new tools development methodologies, and consider for use within the adidas Canada group
  • Other duties as required by the Senior System Support Manager
  • Good working knowledge of PC’s including Windows XP/Windows 7 and Windows 8.1 operating systems. Ability to maintain troubleshoot and administer Cisco switches, network printers. Good understanding of RF technology would be an asset
  • Good organization and documenting skills
  • Ability to work independently and manage shift support team
  • Excellent command of the English language, both verbal and written and above average documentation skills
  • Individual will work on several tasks at once and be asked to manage priorites at any given time. The individual must be open-minded and able to work effectively in this team-oriented role
5

Senior Trading System Support Analyst Resume Examples & Samples

  • Responsible for design, engineering, planning and day to day support of critical firewalls and security systems for trading, investment banking applications and essential infrastructure services
  • Provide guidance and assists in the setup and configuration of highly complex server and appliances based environments including hardware setup, operating system configurations
  • Installation, configuration, upgrade and testing of system/network hardware, software, firewalls and third party software running on Checkpoint and JUNOS operating systems
  • Works with TD and other EI COE’s to carry out necessary application and infrastructure releases, support and documentation according to industrial best practices and the Bank’s standardized processes (e.g. CMMI and ITIL)
  • Responsible for basic operational processes and verification including firewall and operating system patches, technology life cycle management, continuous monitoring and performance tuning
  • Provides ongoing 24/7 support of supported system and services
  • May be part of the forum that contributes to the development of the Bank’s governance guidelines and processes (e.g. ITIL, CMMI)
  • Conducts post mortem meetings for root cause analysis of service impacting issues
  • Provides technical consultation in project and planning teams regarding technology standards, practicality and supportability of chosen architecture
  • Manages and liaises with technology vendor for project based technology implementation, procurement and licensing
  • Possesses a university degree/college diploma in applied technologies or equivalent business experience, and/or 5+ years experience in Banking applications and infrastructure support responsibilities, preferably in the trading environment
  • Minimum 3+ years working experience in firewall administration using CheckPoint and Juniper SRX, NSM, and JUNOS space
  • Minimum 3+ years working experience in Cisco switches and routers, including Nexus 7K
  • Working experience in Red Hat Enterprise Linux System (RHEL) administration. Demonstrates solid knowledge of server administration on HP hardware and related system monitoring tools (iLO, HPSIM)
  • Demonstrate sound knowledge on firewall, VPN, IDS, encryption technologies, and networking protocols (TCP/IP, PKI, BGP, HSRP, VRRP, DNS, HTTP/HTTPS, NFS, DHCP, various Microsoft network protocols, etc)
  • Demonstrate solid knowledge and experience in various industrial best practices and standards, e.g. ITIL, CMMI, ISO, SAS 70
6

System Support Analyst Resume Examples & Samples

  • Company Setup Activities
  • Financial Setup Activities
  • Suppliers
  • System upgrade testing
  • Testing related to other updates
  • Assigning user access and association to the correct Chart of Accounts and Content groups
  • Liaise with TD ETS to resolve user connectivity issues
  • Updates to the HTML used to generate POs
  • Maintaining intranet pages for Procurement Infrastructure and other SSG groups
  • Assist with support of other SSG tools and applications
  • Maintaining system and training documentation
  • Strong MS Office skills (MS Excel and MS Access) including VBA
  • Knowledge of HTML coding required
  • Experience with testing of system and business processes
  • Prior experience with Coupa or comparable applications would be an asset
  • Ability and willingness to learn quickly
  • Advanced knowledge of business analysis principles
  • Ability to effectively communicate with others of varying technical proficiency
  • Ability to work effectively as a member of a team, as well as independently
  • Experience in maintaining and executing test cases would be an asset
7

Junior System Support Analyst Resume Examples & Samples

  • Working closely with the System Support Analysis in understanding priorities, and in some cases mentor our users in Brant warehouse with respect to problem resolution and, where possible, train these individuals to be able to resolve Level 1 type problems ‘on their own&#8217
  • The position requires an effective communicator with solid PC / Networking skills
  • Ability to maintain, troubleshoot and administrate windows systems including printers and dumb terminals
8

Intermediate System Support Analyst Resume Examples & Samples

  • Assists in the setup and configuration of highly complex server based environments, including hardware setup, operating system and infrastructure component configuration, and application installation
  • Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 2-5 years’ experience in Banking applications or technical support environment
  • Demonstrates solid knowledge of supported Windows operating systems and servers
  • Contains applied knowledge of ITIL processes including Problem and Change Management
  • Displays sound knowledge of application tools used to manage the environment (SCOM, SCCM, TSM, CLM, ePO etc)
9

System Support Analyst Resume Examples & Samples

  • Supports and maintains enterprise voice systems which includes but is not limited to: IP and Analog Telephony, MiTel VOIP systems, IP telephones, Voicemail, Mobile devices, Video conferencing
  • Troubleshoots and Diagnoses issues relating to the voice network systems for the purpose of ensuring high availability of lines, hardware and software applications
  • Assists users with voice hardware and software applications (e.g. proper voice equipment usage, troubleshooting, etc.) for the purpose of providing immediate problem resolution and/or referring as appropriate for resolution
  • Work ticket queue telephony requests regarding assistance with Bank telecommunications services including but limited to: troubleshooting line and equipment issues, adds/moves/changes programming, equipment procurement
  • Maintains a variety of manual and electronic files and/or records (e.g. system databases, security access, licenses, contracts, hardware specifications, vendor lists, etc.) for the purpose of tracking bank telecommunications property, ensuring availability of required items, and documenting department activities
  • Assists lead(s) and supervisor(s) as requested (e.g. providing input, responding to issues, providing technical support, etc.) for the purpose of ensuring the effective and efficient operation of assigned processes and department
  • Trains Bank staff as needed and/or assigned for the purpose of solving problems and updating skills in using the Banks telecommunications systems
  • Coordinates with other staff and outside contractors for the purpose of completing projects/work orders efficiently
  • Associates degree in a relevant field OR equivalent work experience in telecommunications or networking
  • At least three years of experience supporting a functional area or application used by the bank
  • Must be detail oriented and customer service focused
  • A+ certification required or must be obtained within 6 months of employment
10

Best System Support Analyst Resume Examples & Samples

  • Serves as a liaison between the business community, IT and First Data
  • Resolve problems concerning the projects; contact vendors for support when necessary; facilitate resolution to risks/issues and resolve problems involving clients with optimum speed and efficiency
  • Acts as a technical resource and may provide system support for requirements, testing, and project management tools
  • Contact with users, external service providers, and other technical specialists as needed
  • Perform analysis, research and updates, monitor FD Icasubby Account ranges
  • Work with business and technology to research and resolve issues
  • Strong customer focus and management of client expectations; ability to establish and maintain a high level of user trust and confidence in the IT group's knowledge of and concern for users' business needs
  • Experience with BEST/CIPS/Smart commercial applications and processing systems
  • At least five (5) years of experience with First Data in a technology focused project management and/or technical environment
  • Private Label or bankcard conversion experience desired
  • Demonstrated professional project management skills including prior implementation experience in a complex, high tech environment
11

Lead Fiserv System Support Analyst Resume Examples & Samples

  • Complete daily duties of Core Application I and II positions including completing morning processing of ACH as needed
  • Performs other responsibilities and special projects as assigned
  • Assist in end of year processing
  • Minimum of five (5) years related FISERV Systems experience and/or training; or equivalent combination of education and experience
  • Ability to read and interpret FISERV documentation, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Proven ability to solve problems, prioritize tasks and meet required deadlines
  • Experience installing and supporting Windows based applications
12

Digital System / Support Analyst Resume Examples & Samples

  • Provide Level 1 (first responder) support and monitoring of Digital Analytics Platforms which includes Adobe Insight, SAS, Greenplum, Tableau, Hadoop, and ETL solution
  • Collaborate with Business and Development teams to enforce the Change Management Process for all Digital Analytics environments and platforms
  • Execute and support application and platform break fix and deployment activities
  • 3-5 years of experience working in a technical environment as system analyst, system admin, support engineer and/or devops
  • 3+ years of hands-on experience with administering Unix/Linux and Windows systems and applications
  • 3+ years of hands-on experience with Unix/Linux Shell Scripting, Perl, and Python in terms of managing files/data and permissions and security
  • 2+ years of hands-on experience with Control-M
  • Strong experience with troubleshooting Application and System issues
  • Ability and desire to thrive in a proactive, highly engaging, high-pressure customer service environment
13

System Support Analyst Resume Examples & Samples

  • Keep current with software changes by regularly taking online training classes
  • Complete daily duties of Core Application I and II positions as needed
  • Assist IS Staff with DR/BCP testing and documentation
  • Associate's degree or equivalent technical school; minimum of five (5) years related FISERV Systems experience and/or training; or equivalent combination of education and experience
  • Significant experience with Fiserv software required
14

Senior System Support Analyst Resume Examples & Samples

  • Monitor all ticketing queues; provision and troubleshoot of Requests in accordance with the Work Type classification in the Application List Master File
  • To provide professional and courteous support to the business community, answering the majority of all issues presented in order to meet the departmental objective for issue resolution. The incumbent will use all available resources to ensure a timely first call resolution rate
  • Work with internal development and or infrastructure groups and business units to identify issues and develop solutionsaccordance with Bank security
  • Working knowledge on troubleshooting and isolating issues
  • Working knowledge on Hadoop
  • Working knowledge on Unix Local servers and NIS
  • Working knowledge on windows Active Directory
  • Flexible working hours with possible adjustment on demand based on business requirements
  • Self and quick learner, discipline with positive good attitude
  • Good in follow up and in dealing with other groups/peers as well as work in team environment
  • Good documentation skills and attention to detail
  • Organized and able to work as part of a team in corporate environment
15

System Support Analyst Resume Examples & Samples

  • Analyze systems hardware and software problems and develop technical solutions
  • Analyze complex business problems and assess how automated systems or process changes can be implemented to solve them
  • Assist in formulating and designing business objectives and scope for system implementations
  • Conduct root cause analysis in support of process improvements
  • Ensure technical compatibility of existing and proposed software and hardware solutions to be used by the bank
  • Review and approve translation of business user requirements into functional technical specifications
  • Serve as an application and business process expert
  • Act as a liaison between end-users and vendors to ensure technical compatibility and satisfaction
  • Serve as a technology lead on implementation of application upgrades and releases
  • Consult with business users and vendors to ensure vendor application capabilities against business requirements
  • Work closely with business users to resolve ongoing functional issues with applications
  • Work with business users to ensure that installed applications are meeting business requirements
  • Bachelor's degree in a relevant field OR equivalent work experience in bank platforms
  • At least six years of experience supporting a functional area or application used by the bank
16

System Support Analyst Resume Examples & Samples

  • Main business contact for day-to-day technology issues / requirements for the Cash Equity business
  • Understanding the Equities business flow and providing expert application consultation and support to the Front Office and Middle Office
  • Working hand-in-hand with Front & Middle Office to support trading, P&L and booking of the trades from an application perspective
  • Develop key application expertise on the Global Equities suite of applications, working with regional/global teams
  • Ad-hoc reporting for Front and Middle Office
  • Participate in key projects for expansion of the business to ensure seamless implementation
  • Ensuring the operate stability of the application suite and making sure that system capacity is actively managed
  • Follow ITIL Application Support methodology to carry out incident and system change management procedures, manage and track of daily production problems; ensure effective and timely resolution and communications to the client; coordinate with exchanges or brokers; report and follow through bug fixing with development team
  • Management and tracking of daily production problems; ensure effective and timely resolution and communications to the client; report bugs back to overseas development team
  • Conduct system Quality Assurance Testing and assist in User Acceptance test; perform deployment or upgrade of mission critical trading applications and systems
  • Ensure adequate performance and operation of the systems - monitor the performance⁄ operation, diagnose and address any problems
  • Shift duty, weekend and holiday work might be required
  • In-depth knowledge of Equity/derivative products
  • Rapid Application Development experience preferable using Excel
  • Ability to lead and drive multiple tasks concurrently
  • Ability to work closely with sponsors, users and other technology partners
  • Self driven and able to work independently
  • Positive Attitude and Enthusiastic
  • Become a partner to the business and other technology teams
  • Be able to effectively manage and identified project risk and timeliness of project deliverable
  • 5-8 years experience supporting a financial workplace environment, experience in Equity trading support particular Trade plant exposure preferred
  • University qualification with IT major
17

System Support Analyst Resume Examples & Samples

  • Provide system support as per agreed service levels
  • Testing activities as per the testing requirements
  • Create and maintain reports as per request
  • Recommend process/systems changes etc., as necessary, including control concepts
  • Ensure audit trail
  • Adhere to procedures and manuals related to the job
  • Take part in projects, deployments as required
  • Adhere to ASCA and all other IBM policies related to the job
18

Prod System Support Analyst Resume Examples & Samples

  • Handle day to day requests for support of office system hardware, software applications, networking, remote access, and studio broadcast technology
  • Assist in the setup and troubleshooting of multiple platform devices running Windows, OS X, IOS, and Android operating systems
  • Provide network, email, and remote access administration services through corporate admin tools
  • Consultative support services to a 300+ user-base providing innovative solutions and recommendations
  • Flexibility to support live nighttime studio productions including data integration systems for on-air graphics
  • At least 2 years' experience in a technology support position
  • Bachelor's(non-specific) or Technical Degree equivalent preferred
  • Proficiency to setup and troubleshoot the latest versions of Windows, OS X, Microsoft Office, and Adobe Graphic/Video Products -Knowledge of TCP/IP networking concepts and wireless router configurations
  • Ability to work with system imaging software, deployment servers, and mobile app technology
  • Interest in: sports, web streaming, social media, cloud storage, and competitive gaming a plus
  • Strong communication skills along with a team-oriented work ethic
19

A-system Support Analyst Resume Examples & Samples

  • Performs various IT support functions relating to inventory control of Cat Assets, Asset Audit of all electronic devices, troubleshooting of PC problems both for management level individuals as well as hourly individuals involved in the production process
  • Works with both Caterpillar Tech Support and Client Tech support to resolve issues relating to IT problems. Coordinates with PC users on upgrades to software as well as security upgrades to maintain integrity of computer systems
  • Run daily reports, work with MS Access, SQL queries, MS SharePoint and other online reporting tools. Troubleshoot and maintain RF devices, Zebra wireless and HP printers and fax machines
  • Design data cable layout, Work with network switches, patching port, CAT5 cable, Access Points and server room, perform system backups, data recovery and network security
  • Troubleshoot XP, Windows 7 and Lotus Notes problem, build and reimage laptops and desktop, maintenance of PC hardware, software, grant SPM user access, troubleshoot network and computer peripherals
  • Work with Cisco IP Phones and other Cisco network devices. Work with Tech support for new technology implementation, work on six sigma projects
20

Senior System Support Analyst Resume Examples & Samples

  • Provides consultation in project and planning teams
  • Identifies and avoids any potential bottlenecks that might present a threat to system security or user services
  • 5-7 years of supported operating systems of Linux (Redhat)
  • 5-7 years of supported application of Websphere v6 (WebSphere, IHS, MQ, LDAP)
  • Is self-motivated, has a “can do attitude” and customer-service oriented
21

System Support Analyst Resume Examples & Samples

  • Provide technical expertise and support for Business Intelligence reports & applications
  • Take ownership of reported issues and see problems through to resolution
  • Research, diagnose and troubleshoot customer issues
  • Follow standard procedures for proper escalation of unresolved issues
  • Ensure proper recording and closure of all issues
  • Documentation & Knowledge-center
  • Document processes, best practices and FAQs
  • Identify system deficiencies or opportunities to improve the efficiency of business processes
  • Prepare accurate and timely reports
  • Track progress on application development for multiple projects
  • Track and categorize callouts, resolution rate and time required for troubleshooting
  • Bachelor's Degree and 2-5 Years' experience
  • Ability to communicate “technical” responses to a non-technical user-base
  • Strong analytical /problem solving skills
  • Working knowledge of VB, SQL, ASP, HTML
  • Proficient in Microsoft Office Suite; must be advanced in Excel (Macros)
22

Unix System Support Analyst Resume Examples & Samples

  • Drive resolution of production incidents through analysis and coordination with multiple teams across multiple
  • SQL [Oracle]
  • WebMethods
23

Senior.system Support Analyst Resume Examples & Samples

  • Provides guidance and assists in the setup and configuration of highly complex server based environments, including hardware setup, operating system and infrastructure component configuration, and application installation
  • Provides ongoing 24/7 support of supported systems and services
  • Contributes to BMO Financial Group's overall business results by making recommendations that significantly improve operational efficiency and effectiveness
  • Possesses a university degree/college diploma in Computer Science or equivalent work experience, and 5 to 7 years’ experience in Banking applications or technical support environment
  • ITIL processes including Problem and Change Management, and Configuration and Release Management
24

IT System Support Analyst Resume Examples & Samples

  • Support and maintain the publishing systems and work in conjunction with vendors / support partners, minimising business disruption
  • Manage the system pro-actively (health-checks) , including networks management to mitigate any impact of failures to editorial and production teams
  • Ensure that the security and integrity of the Newspaper’s systems are provided, and the implementation of back-up and contingency plans and procedures
  • A good understanding of both Macs and PC's
  • The ability to work shifts
  • The ability to work in a deadline-driven environment
  • Citrix XenApp
  • Flexibility, and be self-sufficient and able to evaluate and set priorities when working under pressure or unsupervised
  • The ability to function in a collaborative environment; sensitivity to others; high integrity and intelligence; excellent judgement
25

Senior Trading Service System Support Analyst Resume Examples & Samples

  • Adheres to corporate policies and best practices to ensure internal and external audit and regulatory compliance in the areas of security, control and standards
  • May have to participate in budgeting and financial control activities with the immediate or higher level managers
  • Participates actively in building high performance teams with directions aligned with T&O and the Bank as a whole
  • Maintains proper support documentation
  • Possesses a university degree/college diploma in applied technologies or equivalent business experience, and/or 5+ years’ experience in Banking applications and infrastructure support responsibilities, preferably in the trading environment
  • Demonstrates sound knowledge of supported hardware and operating systems in related areas, depending on the focus of the position, e.g. Windows 2008 R2 and 2012, clusters, SCOM, SCCM, Citrix, Business Objects, Spotfire, Nimbus, Cognos, file and print services
  • Nice to have - Experience using PowerShell
  • Nice to have - Experience with Virtualization
  • Illustrates solid customer service skills
  • Demonstrates solid teamwork skills and able to work independently
  • Exhibits solid coaching and leadership skills, for team lead and managerial positions
26

Senior Development System Support Analyst Resume Examples & Samples

  • Provides overall leadership for DP development team. Provides to junior team members coaching professional guidance, and support as required to foster professional development
  • Provides support and advice to continuously improve productivity via process improvement/automation
  • Lead the team to provide DP support to CIO projects for non-production environments
  • Leads the team to provide support and work on various CIO projects for DP related work. Ensure integrated plan is complete and projects are on track
  • Leads in design and counsel to project teams and guidance to technical staff within to ensure alignment of Smart core security strategy
  • Leads medium to large size projects; process redesign and improvement
  • Leads the team to provide support during implementation and production support if needed
  • Broad/diverse business knowledge of BMO and BMO’s IT organization, strategy and goals
  • Advanced knowledge of Technology Processes
  • Facilitation and negotiation skills
27

Senior Unix System Support Analyst Resume Examples & Samples

  • WebSphere MQ
  • Autosys
  • Geneos
28

Business System Support Analyst Resume Examples & Samples

  • Minimum 2 years experience in creating and customizing report writing databases/applications
  • Minimum 2 years experience in writing and developing reports with applicable business systems using tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects
  • Minimum 1 year experience in conducting sales and financial modeling
29

System Support Analyst Resume Examples & Samples

  • Review security events as they are generated by security monitoring tools and stored in a SIEM platform
  • Suggest improvements to current SOC Monitoring practices and procedures
  • Responsible for the immediate escalation of Security issues ensuring adherence to SLAs and driving resolution/mitigation
  • Flexibility as the position will require shifts to cover 24x7
  • The ability to gather data and drill down to root cause analysis, ability to proactively recommend effective courses of action and communicate resolution to the various levels in the organization
  • Ability to articulate complex information security concepts to senior executives and non-technical employees clearly while accurately portraying real risks and threats to the company
  • Possesses strong analytical, organizational, and decision-making skills
  • Ability to inspire and work collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicates technical issues in a non-technical manner
  • Organizational agility - the ability to work in a productive and cooperative way with a variety of people ranging from VPs to individual contributors and support staff
  • Proven history of performance excellence in the following areas; information security, digital forensics, customer focus, team building, collaboration, optimization with strategic long-term thinking, and communication
  • Bachelor's degree in Computer Science and/or equivalent demonstrated Information Security work experience with an emphasis towards Security Incident Management in a large scale 24/7 environment
  • A minimum of 1 years of experience with a significant IT/Security background in supporting day-to-day operations in a 24/7 environment
  • 1+ years' experience in current security tools, hardware/software security implementation, communication protocols and/or encryption techniques and tools
  • Advanced understanding in one or more of the following areas: Platform Security, Data Security, Network Security, Perimeter Security, Security Assessment Tools, Security Monitoring Tools, and Managed Security Services
30

System Support Analyst Resume Examples & Samples

  • Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems
  • Learns, understands, implements and utilizes SOX and security regulations
  • Performs monthly and quarterly SOX testing
  • Interacts with internal departments to deliver solutions
  • Interprets and presents data and conclusions to management as needed
  • Performs additional related duties as assigned
  • 2 yrs of banking experience
  • Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies
  • Ability to successfully manage multiple concurrent tasks
  • Ability to work independently and intuitive ability to prioritize assignments
  • Must be highly flexible and adapt to changing priorities
  • Must be extremely detail-oriented and thorough in completing tasks
31

System Support Analyst Resume Examples & Samples

  • Provides 24 x 7 on-call support for all assigned production-related systems
  • Knowledge of programming languages
  • Demonstrated knowledge of company’s products and services
32

Treasury System Support Analyst Resume Examples & Samples

  • Daily system set up and maintenance
  • Troubleshooting report issues
  • Troubleshooting system issues
  • Documentation of processes and procedures for Quantum/QRisk
  • Proven experience working with treasury systems in a banking/finance environment
  • Strong knowledge of treasury related financial products (e.g. cash, derivatives, bonds and FX markets)
  • Intermediate Microsoft Excel skills
33

System Support Analyst Resume Examples & Samples

  • Work as part of a team responsible for the IT operations
  • Analysis, troubleshooting, installation, modification, enhancement, and maintenance of Windows 2012 Servers and Windows 7 & 10 Operating Systems
  • Maintain, trouble shoot, repair and perform preventative maintenance on a wide variety of IT hardware and peripheral equipment including servers, computers, printers and scanners
  • Active Directory Maintenance
  • Maintain all network related equipment by way of configuration and image backups, software updates and replacing older equipment as needed
  • Maintain all software media and insure proper licensing prior to implementation
  • Interface with software/hardware vendor support personnel
  • Assist with system configuration and network security compliance as requested by Information Security Officer
  • Group Policy, DNS, File Services and Patch management
  • McAfee ePolicy Orchestrator management
  • WDS image deployment and maintenance
  • SAN and NAS management
  • Hyper-V virtualized infrastructure
  • In charge of sever backups and offsite datacenter
  • Able to work any assigned shift or schedule outside normal duty hours and travel as required to support IT operations
  • US Citizenship Required
  • LI-MN1
  • 2-5 years’ experience supporting and maintaining workstation and server hardware
  • Must have in depth knowledge of the Windows 2012 Servers and Windows 7 operating systems
  • Experience administering Active Directory
  • Thorough knowledge of laptop, PC, server interface and other peripheral equipment
  • Thorough knowledge of Microsoft Server roles IIS, DFS, WSUS, DNS, DHCP, Certificate Services, AD, Hyper-V
  • Thorough knowledge of PowerShell
  • Microsoft Clustering
  • Experience with system auditing and compliance (STIG and Nessus) (Beneficial)
  • Sharepoint 2013 and Exchange 2010 (Beneficial)
  • Have an active DOD or Federal security clearance (Preferred)
  • Bachelor’s Degree in an IT field (Preferred)
  • Microsoft Certified Solution Associate or Microsoft Certified Solutions Expert (Preferred)
  • Must be able to obtain and maintain in force a valid driver’s license
  • Strong ethics
  • Obtain and maintain security clearance
  • Excellent oral and written communication skills including a working proficiency in English
  • Read, interpret and communicate technical documents
  • Operate and make decisions according to standard policies, procedures and within security parameters
  • Discern priorities; in intra and inter-personal relations
  • Self-motivated, high energy and resourceful with the ability to take ownership of a project or task and be accountable
  • Must pass a criminal background check
  • Must pass a credit check
  • Must be able to hold a Secret Clearance
  • Must successfully complete a pre-employment drug screen
34

System Support Analyst Resume Examples & Samples

  • Assist Revenue Systems Senior Analysts with architecting, designing, developing/coding, testing, and delivering moderately complex revenue systems
  • Execute recurring Revenue Systems processes, reporting, and data controls
  • Maintain previously created SQL queries
  • Assist with collecting business requirements from accounting end users and create reporting, processes, or tools to meet their needs
  • Maintain operational controls around tools and data sources including access controls, data quality controls, change controls, and disaster recovery
  • Utilize SQL to conduct data analysis to support organizational data requirements/research, or provide necessary data sets to end users
  • BA/BS in accounting, finance, information systems, or related area required
  • 1+ years experience working with large relational databases required, including comfort writing and running SQL queries
  • Experience collecting business requirements documentation, user acceptance testing, and successfully driving projects to completion preferred
  • Intermediate level experience with Microsoft Excel functions; experience with macros and VBA preferred
  • Demonstrated strong customer focus - passion for accuracy and the ability to identify who the customer really is
  • Communication skills - written and oral. Must be able to build and communicate a vision. Ability to communicate clearly the approach to solving a problem as well as the ability to handle constructive criticism
  • Understanding of financial concepts and accounting processes preferred
  • Knowledge of other Microsoft Office applications and the ability to learn other applications easily
  • Strong data, analytic and technical skills including a working knowledge of large-scale transactional relational databases
35

Financial System Support Analyst Resume Examples & Samples

  • Provide subject matter expertise in Oracle Finance Suite of modules (General Ledger, Accounts Payable, Accounts Receivable, and Fixed Assets)
  • Provide Finance Product Suite support to all tracks as requested
  • Understand current business requirements and processes, recommending enhancements as business requirements change and evolve
  • Develop test scenarios and test scripts as required
  • Insure that interfaces from between legacy systems and Oracle are operating completely and accurately
  • Provide end user support for each of the modules including the proper resolution of Support Request Tickets
  • Ability to conduct training workshops for end users
  • Support all close processes as required
36

Lab Information System Support Analyst Resume Examples & Samples

  • Responsible for testing the Laboratory Information System, including any configurations, customizations, and new releases, prior to product implementation
  • Responsible for identifying application errors and needed system enhancement requests
  • Performs basic system analysis to analyze/research vendor software release notes (fixes and enhancements), newly submitted idea, project changes, etc
  • Responsible for communicating system changes to the end user and training staff
  • Acts as the liaison between the Lab System and KPHC
  • Will be required to be on call or on site during periods of system up-grades, enhancements and validations (including weekends and off hours)
  • Works w/ the test team through development&implementation
  • Note: Position eligible for partial remote hours.**
  • One (1) year experience in a clinical environment
  • One (1) year experience Medical Laboratory Scientist
  • Bachelor's degree in Medical Laboratory Science, Information Systems, HealthCare Administration, Business Administration
37

System Support Analyst Senior Resume Examples & Samples

  • Champions the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to Service Level Agreements
  • Liaise with 3rd level support when applicable, and provide recommendations to management with regards to problem resolution. Escalates all high priority issues affecting availability, customer impact and user impact to management
  • Manage request and incident tickets within departmental system queue, ensuring that all issues are being created, logged and prioritized correctly in a timely and effective manner. Perform problem resolution, including closure of tickets, following up with all affected departments and their associated users to ensure requests have been fulfilled, problems are solved and the levels of service meet expectation
  • Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding of the division’s desktop technology strategies, while meeting departmental goals and objectives
  • Participating in the implementation of new products/systems enhancements and ensuring functions are not interrupted when new or revised procedures or interfacing systems are implemented, by identifying problems when deemed necessary
  • Develop and/or implement proactive operational enhancements with the aim of improving service levels, while maintaining availability targets and SLAs throughout our user community
  • Personal Computers – Desktops and Laptops (Standalone / Network)
  • Working knowledge of tablets and mobile devices
  • Laser Printers setup (Standalone / Network)
  • Network cables patching to the network switch
  • Lotus Notes Mail Client 8.5 and above
  • Microsoft Lync
  • MS Office (Word / Excel / PowerPoint / Access)
  • Citrix Program Neighborhood
  • Windows Operating System including Network configurations and VPN
  • The Bank’s change management - IMAC process, problem management – ISM, ServiceNow and security policies
  • Ability to multiplex and effectively plan and organize his / her own work
  • Technical designations an asset (i.e. MCSE)
  • Spanish would be an asset
38

System Support Analyst Intermediate Resume Examples & Samples

  • Provides professional, courteous, responsive technical support to meet department service targets for all new and existing desktops, tablets, operating systems, network operating systems, network connectivity, production applications and office automation software, actioning tickets for all requests and closing upon resolution
  • Maintain current security permissions as per Bank policies on user accounts and applications via Add, Delete and Changes of user memberships, group memberships and access levels on all supporting environments. The incumbent will be knowledgeable in environment(s) for which they are responsible. Assist with all access and permission issues that may arise
  • Manage request and incident tickets within the departmental system queue, ensuring that all issues are being created, logged and prioritized correctly in a timely and effective manner. Perform problem resolution, including closure of tickets, following up with all affected departments and their associated users to ensure requests have been fulfilled, problems are solved and the levels of service meet expectation
  • Participate in the requirements and delivery of all Service Now Tickets and associated functionality and services for the Business Community
  • Assist in the investigation of applicable applications and account access issues, without exceeding departmental boundaries. The incumbent will also provide management with analysis of all presented issues and update the Knowledge Base tool with all changes identified as workarounds or fixes within the group and other technical support groups
  • Contributes to implementation of operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through the teams support network
  • Undergraduate Degree in Computer Science or technical equivalent
  • 1-2 years technical work experience
  • Excellent Customer Service Skills
  • Strong verbal and written communication skills are essential
  • Strong organizational skills and the ability to manage multiple requests
39

System Support Analyst Intermediate Resume Examples & Samples

  • Provides professional, courteous, responsive technical support to meet department service targets for all new and existing desktops, tablets, operating systems, network operating systems, network connectivity, productions applications and office automation software, raising tickets for all requests and closing upon resolution
  • Manage the request and incident tickets within ticketing system queue to ensure that tickets are being created, logged and prioritized correctly, in a timely and effective manner using the ticketing system to ensure a timely resolution. Perform closure of logs, including following up with all affected departments and their associated users to ensure requests fulfilled, problems are solved and the levels of service meets their expectation
  • Participate in the requirement and delivery of all IMACs and associated functionality and services for the Business Community
  • Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding of the division’s desktop technology strategies meeting the departmental objectives
  • Contributes to implementation of operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through the Branch and Unit network
  • Very Good Customer Service Skills
40

Senior System Support Analyst Resume Examples & Samples

  • Own the good IT relationship with customers, ensure proper understanding of business strategies, priorities and challenges, ensuring that the implementation of global IT services is aligned to business objectives
  • Maintain a strong working relationship internally and externally across different global IT function groups, business functions and international external service vender
  • Manage effectively the performance of Client Service provider in the country. Conduct performance assessment, team and skill development, service and process optimization,resource evaluation, service quality assurance
  • Responsible for fully promoting and supporting Global IT Standards
  • Manage the IMAC/R service,includes Hardware support, maintenance and restoration of End Users devices and facilities (e.g. PC's, smartphone, Tablet, printer) both on-site and in remote offices
  • Process and Compliance
  • Support effective risks & issues analyst align with working instruction and guidance, ensuring global processes are in place and effectively used. Ensure problems resolved and escalate as appropriate
  • Support to the optimization and harmonization of regional supporting model in accordance with defined global Service Level Agreements
  • Responsible for the implementation and remediation of the client device security, including patch management, anti-virus, intrusion prevention and access control in line with regional guidance
  • Support to asset management of client hardware
  • Provide and ensure new comer on-boarding process, align with global overall approaches
  • Governance and Collaboration
  • Work collaboratively with relevant business stakeholders to ensure the effective capturing of business requirements and commitment to project/program objectives
  • Act as the main contact for global work place service and projects roll out, Change Management, act as the role of project manager in the country in delegated service performance enhancement and optimization projects
  • Support other IT teams to ensure identification of synergies and cross-business innovative opportunities
  • Monitor growth in the number and size of IMAC/R tasks and develop appropriate staffing resources
  • Collaborate with the business functions (e.g. HR, Controlling, Finance and purchasing ) in MAG,staffing, Budgeting, Inventory management, cost charge, outsourcing and vender management
  • Collaborate with local IT managers in ensuring the excellence of service delivery and talent management
41

System Support Analyst Resume Examples & Samples

  • Assist end-users in identifying application software and hardware issues that impact business processes
  • Represent the IT Team on BAU project teams
  • Assist in translating business user requirements into functional technical specifications
  • Act as a liaison between end-users and vendors in the reporting and resolution of second-level tech tickets on vendor supported applications
  • Review and analyze vendor application capabilities against business requirements
  • Write and maintain system support documentation and procedures
42

Payroll System Support Analyst Resume Examples & Samples

  • Provide system support, install patches, and report deficiencies
  • Verifies program specification created by programmers
  • Analyze, test and optimize payroll and benefit operations
  • Determine and examine areas of data management for efficient solutions
  • May act as a liaison between payroll and systems to ensure documentation of system functions
  • Coordinate training of payroll staff in the use of the automated system
  • Provide backup for payroll constituencies, as necessary
  • Support global expansion and provide insight to ensure payroll accuracy and compliance
  • Create and assist with Ad Hoch reporting
  • Ability to read, understand and communicate job-related information in a clear, concise manner
  • Must demonstrate the ability to follow directions and procedures accurately
  • Must have excellent customer service skills in a corporate environment
  • Excellent organizational skills; detail-oriented
  • 2 to 3 years of related experience as a systems support analyst
43

Reimbursement System Support Analyst Resume Examples & Samples

  • Analyze, interpret and suggest appropriate configuration of system based on provider contracts
  • Build and maintain fee schedules to support payment accuracy
  • Build, maintain and ensure accuracy of Financial Responsibility (DOFR) tables
  • Input and maintain provider/vendor demographic information for all types of providers upon receipt of approved contract worksheets
  • Assist in building, maintaining and ensuring accuracy of all Member Benefit tables
  • Assist with yearly maintenance and updates which includes updates to all fee schedules including Medicare, MediCal and contract specific and updates to all codes such as CPT, ICD-9, Rev Codes and HCPC’s
  • Ensure quarterly fee schedule updates are completed in an accurate and timely manner
  • Post all fee schedules to the Claims Operations department on a quarterly basis
  • Suggest ways to improve department workflow. Keep Supervisor informed of problems or issues
  • Manage various projects as outlined by Supervisor
  • Bachelor’s degree (BA) from four year college or university or equivalent combination of education and experience
  • 4-5 years medical claims experience in EZ Cap, health plans, benefit configuration, and provider contracts
  • Knowledge of CMS and Caloptima websites
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to speak effectively before groups of customers or employees of the organization
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
  • Good verbal, written communications skills
  • Advanced computer skills in Microsoft Office (Word, Excel, and Outlook), Macro Scheduler, and Scripting
  • Ability to navigate internet
  • Ability to operate general office equipment, i.e., copier, fax machine
44

System Support Analyst Resume Examples & Samples

  • ) 2-3 years of Printing Software Expertise, maintaining the health of the printer with Rico, HP, or Lex manufacturer
  • ) 1-2 years of Scripting experience with Python, Pearl, VB Script, or Powershell (need to be able to create scripts, and complete checks and balances)
  • ) 1-2 years of printing troubleshooting experience (when an update to a printer is applied, the printer may react, must understand why the machine reacted that way
  • ) 5 years' experience performing network set up, device functionality and configurations
  • )Demonstrated experience serving as the subject matter expert in software configurations and management tools
  • )Demonstrated experience creating and maintaining configuration documentation for printing devices
  • )Experience writing queries using one or more of the following tools: Python, Pearl, VBScript, or Powershell
45

System Support Analyst Resume Examples & Samples

  • Provide 2nd and 3rd level of support
  • Provide Operations Acceptance activities in order to ensure accurate and timely release to production of new and/or enhanced services
  • Maintain forward vision of server and/or software architecture and provision to ensure timely replacement of servers with due regard to financial and technology implications
  • Ensure that the applications and their support is undertaken based on the IT Operational standards, executed in line with the ITS Process and delivered within the requested timescales
46

System Support Analyst Resume Examples & Samples

  • Supports all of the DPDHL server infrastructure, including hardware diagnostics
  • Responsible for troubleshooting all incidents up to the operating system level including some applications that are supported by said operating systems
  • Communicates with hardware vendors to resolve hardware and software incidents on DPDHL infrastructure
  • Investigates, diagnoses and resolves all incidents, including negotiating with customers and other specialists
  • Takes ownership of incidents until closure or handoff to next level of support
  • Implements scheduled and emergency changes that affects the maintained infrastructure
  • Administrative experience with Windows environment of any size is advised
  • Windows Certified Administrator/Engineer certification is an advantage
  • Windows administrative experience is an advantage
  • Knowledge of clustering software, such as VCS is an advantage
47

System Support Analyst Resume Examples & Samples

  • 5-7 years experience in Windows based server/network support and AS/400 environment
  • 5+ years experience in Windows, OS/400, AIX, and Linux operating systems preferred
  • Advanced knowledge in the application and administration of Windows/Linux servers and workstations
  • Advanced knowledge in the application and administration of AS/400 operating systems OS/400, AIX, Linux and Windows
  • Knowledge of anti-virus software
  • Demonstrated skills in both verbal and written communications, and interpersonal skills
  • Demonstrated skills in time management and project management
48

System Support Analyst Resume Examples & Samples

  • Investigate and respond to user help request, questions and problems
  • Install and modify operating system software and fixes on a regular basis
  • Consolidate servers as required to keep the number of servers at a minimum
  • Keep Anti-Virus and Network Security systems current and updates applied globally
  • Review performance to detect potential problems before they occur
  • Install and test new hardware and software where required
  • Keep current with changes in technologies
  • Provide IT expertise as needed
49

System Support Analyst Resume Examples & Samples

  • Provides expert knowledge with business applications. Quickly analyze problems and resolve escalated issues. Determines courses of action within procedural and policy guidelines and standards
  • Provide patch management support for remediation issues pertaining to risk mitigation
  • Ensures customers are fully satisfied with the service and support received, utilizing surveys as a measurable instrument
  • Provides input and analysis into monthly reporting for Senior Manager and Director on call volumes, turnaround time for call closure, types of calls etc. Provides continuous plans for improvement on HD operations, processes and service
  • 2-4 years technical work experience
  • Excellent verbal and written communication skills are essential
  • Excellent organizational skills and the ability to manage multiple complex initiatives
50

System Support Analyst Resume Examples & Samples

  • Networked and stand-alone workstations
  • Laptops
  • Local and networked printers
  • Client and server side applications
  • Microsoft Certified Professional (MCP)/Microsoft Certified Systems Engineer (MCSE) or equivalent knowledge
  • Open Certification for the Linux Operating system such as CompTIA/SAIR/LPI or equivalent knowledge
  • Experience with operating system and application support at the desktop and server levels
51

System Support Analyst Resume Examples & Samples

  • University Degree in Computer Science, Information Systems, Business Administration, or equivalent experience
  • At least 3 years experience in Exchange / BlackBerry / Good.com / Lync / Windows OS / Windows Server
  • Information Technology Infrastructure Library (ITIL) Certification will be added advantages
  • MS Certification (MCITP) in Exchange and Lync will be added advantages
  • BlackBerry Certification will be added advantages
  • GOOD Certification will be added advantages
52

System Support Analyst Resume Examples & Samples

  • Two years of experience with standard business systems (ie. SAP, Ariba, Kronos, Maximo, Primavera). Experience gained while in the classroom or through coursework will be accepted
  • In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience
  • Demonstrated ability to analyze production problems, discover root causes, and implement fixes
  • Familiarity with relational databases and the SQL language
  • Demonstrated ability to learn and apply new programming languages or configuration techniques
  • Ability to communicate and interact effectively with end users, team members and process owners
  • Demonstrated ability to learn business processes
  • Ability to interpret and document end-user support and information needs; and design, program, test and implement solutions to address issues
  • Ability to execute all phases of the systems development life cycle, including new development activities as well as maintenance and modification of existing internally developed systems or 3rd party systems
  • Demonstrated ability to explain technology issues and work progress to both technical and non-technical staff
  • Awareness of best practices to secure data and processes from unauthorized access
  • Attention to detail and commitment to a quick delivery schedule while maintaining a high quality work product
  • Ability to multitask across many concurrent tasks
53

System Support Analyst Resume Examples & Samples

  • As a first priority: - Level 1 Production Support / Break Fix / Root Cause analysis of local and regional applications
  • Perform daily production support duties with regard to the applications, batch processes and utilities supported by the team. Development background of scripting an advantage to support file transfer
  • Monitoring the performance of individual applications to ensure systems perform efficiently
  • Monitor Daily Health checks and communicate with user community on availability, problem and issue status as appropriate
  • Trouble shooting and problem resolution as defined in the Application Support Matrix on supported systems
  • Provide application support, advice and training to business users as required
  • Production System support experience, ideally with experience in Corporate & Investment Banking e.g. Treasury, Trade, Services and Cash Management
  • Operational knowledge of banking products and processes, experience and familiarity with back office technologies and terminologies an advantage (Cash, Trade, Loan and Deposit, Liquidity Management, Merchant Acquiring, Payables, Receivables, SWIFT, and Fund Transfer)
  • Ability to take ownership of problems through to resolution, including reporting of progress, determination of ‘work a rounds’ and contingencies, co-ordination with other support groups, 3rd party and users with the objective of minimising business inconvenience
  • Out of hours support of applications as needed, either for problem resolution or systems integration/implementation activities
  • Customer orientated. Able to deal with internal clients in a positive manner
  • Familiarity with Hardware topologies including machine configuration and networks, as the role may require interfacing with staff and departments specialising in these areas
  • Understanding and experience of Project Lifecycles and exposure to Project Management disciplines e.g. systems integration/enhancements
  • Developer experience in maintaining and writing scripts an advantage
  • Bachelor's degree in related field is preferred however not essential
54

System Support Analyst, / Iseries / RPG Resume Examples & Samples

  • Provides 24 x 7 on-call support for all assigned production-related systems as needed
  • Develops and executes scripts, utilities and associated test plans under the direction of the lead System Support Analyst. Scripts may modify data that is not updateable via user interface
  • May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed
  • Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary
  • Documents current policies and procedures under the direction of the lead System Support Analyst
  • Represents the team on cross-functional teams for production, support and development activities
  • Performs specialty production processing
  • Improve methodologies used in the job
  • 3 yrs of iSeries experience
  • 2 yrs of RPG programming (able to read and debug RPG)
  • 2 yrs of CLP experience
  • Knowledge of the basic principles, processes, phases and roles of application development methodologies
  • Knowledge of testing tools and quality control requirements
  • Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting
  • Excellent analytical, problem-solving, and time management skills
  • Ability to work well in a fast-paced, high stress team environment
  • Must be dependable and able to meet and fulfill obligations
  • Willingly shares relevant technical and/or industry knowledge and expertise with other resources
  • Willing to take on responsibilities and challenges
55

System Support Analyst Resume Examples & Samples

  • Leads data investigations; owns products and product delivery
  • Takes full responsibility for analytic research
  • Mentors and trains new team members
  • Provides sales support through feasibility reviews and analysis; uses insight to contribute ideas
  • Some roles partner with cross- functional teams to develop user interface tools
  • Familiar with custom reporting tools for data research (Alteryx, Qlikview)
  • Oversees mid-size to large external partner relationships
  • 1-3 years’ experience working with large data sets
  • Bachelor’s degree in Mathematics, Computer Science, Economics, Business, System Administration or related field preferred
  • Experience with panel data and/or internet behavior data
  • Ability to partner and collaborate across multiple teams
  • Ability to research new tools and methods to improve functionality and enhance productivity
  • Outstanding communication skills with all levels of employees and customers including technical, non-technical and management
  • Demonstrated ability in writing and understanding SQL (Postgres) Queries
  • Demonstrated ability with data collection and analysis
  • Demonstrated expertise with Microsoft Office Suite including Access, Excel, Outlook, and Word
  • Experience with third party data analysis and presentation tools such as Alteryx, Qlikview, and/or Tableau a plus
56

Senior Business System Support Analyst Resume Examples & Samples

  • Leads and/or serves on project teams in support of operations and engineers tasked with process improvement
  • Assists in the development of process improvement recommendations by conducting thorough analysis and testing
  • Maintains project records, collects project information, and produces subsequent notes and reports
  • Communicates project status to management and staff
  • Uses research, operational knowledge and reporting to provide root cause analysis and feedback to operations
  • Acts as a liaison between management and operations in coordinating and auditing projects. Works with internal and external customers as needed
  • Provides trending analysis and identifies variations/anomalies in the analysis
  • Responsible for preparation of formal management reports and presentations
  • Designs and maintains internal reporting tools using MS access and excel
57

NOC Telecom System Support Analyst Resume Examples & Samples

  • Provide Level 2 Incident solving support on all Telecom services
  • Provide technical expertise to CN Technicians
  • Candidate must be able to properly document and share knowledge with Colleagues
  • Required to work varying shifts in a 24/7 environment (work shifts include days, evenings, nights and week-ends)
58

System Support Analyst Resume Examples & Samples

  • Implement and maintain technical solutions to business problems through the use of AOC application software product(s)
  • Perform expert level troubleshooting and problem resolution to ensure business continuity, reliability and performance
  • Consult and mentor AOC Staff and Court employees in order to streamline processes and improve efficiency
  • Review and evaluate work products for accuracy and applicability
  • Configure various AOC application software product(s) to the requirements of the user community who utilize those software products in order to support the continuous availability, reliability, and performance of the AOC installed applications
  • Work with end-users to develop problem determination and resolution techniques and procedures
  • Respond to customer service requests and provides expert level troubleshooting, problem resolution and consulting
  • Well-developed research skills
  • Well-developed troubleshooting skills
  • Ability to exercise judgment and make timely, sound strategic decisions
  • Broad IT generalist knowledge with an understanding of applications, data, hardware, software, servers, and networking
  • Ability to adjust priorities in rapidly changing environments, work well under pressure, and provide technical leadership
  • Interpersonal skills to work across boundaries and to establish and maintain professional working relationships with co-workers, customers and clients at both AOC and all Counties
  • Communication skills that facilitate effective and appropriate information exchanges
  • Ability to effectively communicate both orally and in writing; communicate proficiently in written reports and deliver information through presentations
  • Ability to understands customer expectations and meets those expectations
  • Ability to identify, analyze and resolve problems in a consultative manner bringing problems together with recommendations for solutions
  • Ability to think critically, exercise judgment and make sound decisions and recommendations consistent with organizational objectives
  • Ability to prioritize; manage time, and resources to accomplish goals and objectives
  • Ability to effectively coordinate multiple assignments
  • Ability to accomplish work objectives, complete assignments set by supervisor
  • Ability to self-initiate, achieve excellent results with little need for direct oversight
  • Ability to accept personal responsibility for the quality and timeliness of work
  • Ability to understand the overall impact and interconnections of the AOC system infrastructure
  • Knowledge of organizational business processes, computer applications, operating systems, and current technologies available to facilitate product and service delivery to all customers
  • Ability to learn new concepts and skills; absorb and retain new information
  • Aptitude for learning new technologies
  • Ability to learn and deploy knowledge in a combination of the following technology and business areas
  • Knowledge of Network Administration
  • Microsoft Server (ALL Versions)
  • Anti-Virus and Malware Protection
  • Knowledge of VMWare Administration
  • Strong understanding of major enterprise Windows operating systems
  • Able to independently prioritize workload, clearly articulate technical concepts and work with various teams to provide timely, accurate, clear and concise service to all who need it
  • Application programming fundamentals
  • Ability to exercise sound judgment and make timely, strategic decisions and recommendations consistent with organizational objectives
  • Experience with business continuity/disaster recovery failover/failback
  • Ability to think critically in decision-making and problem solving situations
  • Proven ability to independently create written materials and presentations; and to communicate both technical and non-technical information to a wide variety of audiences
  • Ability to develop and maintain good working relationships with peers to enhance and encourage collaboration on work products
  • Quality Assurance methodologies
  • Understanding of Enterprise Architecture and Data Management
  • Understanding of Software Development Life Cycle methodology
  • A minimum of five (5) years of experience in a complex information technology environment
  • Direct experience with a major software implementation
59

Laboratory System Support Analyst Resume Examples & Samples

  • Work with Desktop Services, Network Administration and Engineering, Citrix group, as well as vendors to facilitate the computer and instrument environment
  • Provide support for all computers attached to laboratory instruments including
  • Minimum – Bachelor’s degree
  • 5 YEARS’ EXPERIENCE WORKING IN PHARMACEUTICAL INDUSTRY
  • 5 years’ experience working in SDLC and GxP environment
  • Demonstrated leadership skills and the ability to negotiate in a complex environment
  • Proven track record of IT Support in a fast-paced business environment
60

System Support Analyst Resume Examples & Samples

  • Pro-actively resolve support requests from Disney users and licensees
  • Escalate any unsolved issues to IT teams in Asia Pacific and Global for further diagnosis and analysis
  • Minimum 3 years IT user support
  • Minimum 2 year IT development/technical experience
  • High proficiency in MS Project, Visio, PowerPoint, Excel (charts and sort data etc.), and Word
  • Multi-national company experience is preferable
  • Previous consulting experience is preferable
  • ITIL certification is preferable
  • Other Personal Attributes
  • Self motivated, enthusiastic and creative self starter, proactive and reliable
  • Excellent communications and interpersonal skills
  • Sensitivity to diverse cultures
  • Other requisites, languages
  • Degree in Computer Science or MIS is preferable
61

Merchandise System Support Analyst Resume Examples & Samples

  • PO / Style creation and maintenance
  • Should possess ability to manage multiple projects
  • Should also possess strong organizational and communication skills
  • PC skills including Excel and Word
62

System Support Analyst Resume Examples & Samples

  • Revenue Manager and Analyst system usage reports
  • Forecast analytics reports to include Horizon/On-Rent Days, Booking Pace/Booked-On-Rent and Forecast efficacy
  • Recommendations on CMS best practices in driving effective execution
  • Troubleshoot user reported issues with PROS and IT
  • Maintenance of CMS/Revenue Management department Intranet site, coordinating reporting and training materials in a user friendly and useful format
  • 3+ years’ experience in a revenue management capacity
  • Proven ability to develop business partnerships
  • Process innovation and development; management via KPIs, business process redesign
  • Demonstrated ability to train and provide constructive feedback to indirect reports
  • Understanding of the pricing and market concepts in Revenue Management
  • Knowledge of PROS Revenue Management system to include backend support a plus
  • Strong follow through and follow up abilities
  • Extremely analytical
63

System Support Analyst Resume Examples & Samples

  • Regular communication to the finance community
  • Providing trainings and workshops
  • Maintenance of SOPs and Annexes, validation and substitution rules
  • IDoc, batch and job monitoring in SAP
64

Senior System Support Analyst Resume Examples & Samples

  • 1St level Support and Management
  • Provide effective day to day end user technical support to all units on production systems including; PCs, Servers, printers, applications and telephone systems
  • Escalation to Manager for assistance and/or further escalation, to quickly analyze problems and resolve escalated issues, liaise with 2nd line support when applicable
  • Escalates all high priority issues affecting availability, customer impact and user impact to the 2nd Line Manager
  • The incumbent is responsible to raise an incident in the Aldon Communication Manager ticketing system from any email or phone issue request
  • Fosters ongoing communication and close working relationships with the System Support Centers and users in all support units as it relates to System Availability, Incident Management and Request Fulfillment
  • Participates in the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to Service Level Agreements in place
  • Ensures customers are fully satisfied with the service and support received, utilizing surveys, scorecards etc. as a measurable instrument
  • Develops and/or implements proactive operational enhancements with the aim of improving service levels
  • Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through the Branch and Unit network
  • He / she will be required to be available on the telephony system at the start of each shift and maintain a high availability ratio each day. Flexibility required when major incidents or operational requirements necessitate work outside of standard work hours or shifts
  • Provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. The incumbent will use all available resources to ensure a timely first call resolution rate
  • Thorough with documentation
  • Must enjoy the challenge of problem solving
  • Dynamic individual with strong interpersonal and communications skills
  • Hard working, customer focused, team player
  • Superb communication skills with an ability to multitask and prioritize projects
  • Self-motivated and shows initiative
  • Detail oriented with high degree of accuracy in tasks performed
  • The ability to operate independently with little supervision
65

System Support Analyst Resume Examples & Samples

  • Bachelor’s degree related to Computer Science or Information Systems with 1+ year of work experience in related fields; or Associates degree with 2 years of work experience; or a High School Diploma/GED with 4+ years of work experience
  • Advanced Outlook troubleshooting skills
  • Understanding of mail flow and protocols, Exchange Architecture and server roles
  • Knowledge of supporting mobile device to work with corporate emails
  • Knowledge and experience working with various Microsoft Operating Systems including; Windows 7, Windows 8, Windows 10 and Office Suite 2010 or higher
  • Help Desk experience
66

System Support Analyst Resume Examples & Samples

  • Assist in monitoring all computer systems within the organization that are operational throughout an associate’s workday
  • Ability to troubleshoot problems in a methodical and thorough manner
  • Responsible for on-call duties when scheduled
  • Ability to work calmly in a fast-paced, sometimes high-pressure environment
  • Ability to prioritize and escalate issues as needed to ensure good customer service
  • Provide support on all computer systems within the organization
  • Perform diagnosis on system problems; recommend and implement solution; or draw upon other resources and/or vendors to resolve issues
  • Troubleshoot network and system problems, via phone, remote access or site visitation, if necessary
  • Perform routine maintenance functions, including audits and system maintenance
  • Respond to user department requests for assistance with peripheral devices, attachment of output queues, handling and disposition of printed or magnetic output
  • Troubleshoot wide area network problems
  • Assist in administration of networks
  • Installation and troubleshooting applications
  • Provide primary desktop support for the corporate office
  • Able to manage time and work independently or as part of a team
  • Perform special projects and other responsibilities as assigned
  • Apple experience a plus
  • Bachelor’s degree in Information Technology or related and/or equivalent work experience a plus
  • Helpdesk work experience in the support of end users in a fast-paced, mission-critical environment
  • Experienced in Microsoft Windows 7,8, 10, Microsoft Office 2010 and 2013
  • Experienced with Dell servers and clients, HP and Dell printers
67

Financial System Support Analyst T Resume Examples & Samples

  • Assist ERP end-users with system issues and questions
  • Create user documentation as needed
  • Create queries and perform analysis as requested
  • Report Development
  • Train ERP System Users
  • Bachelor’s degree in Accounting, MIS, Finance or Computer Science
  • Knowledge of Accounting Information Systems
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Regular and reliable attendance
  • 1-2 years’ Accounting experience
  • Experience w/ Power Query and Power Pivot preferred
  • Proficient in SQL Report Writing
68

Business System Support Analyst / Hunt Valley Resume Examples & Samples

  • Develops and tests new or modifies report formats, customized programs to manipulate data, or changes to file structure; creates our updates functional specifications for new or modified reports and applications; coordinate with lead user and developer to test and implement new or modified programs as needed
  • Reviews edit reports and operator error messages and provides applications support to end users for financial management system and related applications
  • Assist the Financial Information Systems Analysts to develop and implement technical training requirements and opportunities
  • Provides technical support to planning, systems development and operational activities
  • Prepares timely and accurate monthly reports for other departments within Patient Financial Services
  • Applies accounting and auditing principles and techniques to ensure that data integrity, internal controls, and audit trails are maintained throughout applications
  • Coordinates preparation and maintenance of capital equipment, operational and salary budgets
  • Performs professional work related to special projects involving programming, systems analysis, or financial management, as required
  • Interprets and implements cost accounting reports. Plans and develops corrective action programs for negative budget variances with the managers
  • Informs and educates staff as to the cost of operating the department. Prepares user guides, technical guides and provides training for all aspects of the system. Organizes and stores management information in electronic and paper formats for future retrieval. Develops tools and methods to gather source data for entry. Performs necessary programming as required
69

Finance System Support Analyst Resume Examples & Samples

  • Supports finance systems (MER and Smaart)
  • Reviewing budget requests, checking if the details are being met with requirements and finance standards
  • Creating ad-hoc and recurring budget vs actuals reports
  • Liaise with users relating enhancements and day-to-day issue resolution
  • Acts in line with established project standards, processes and tools
  • Builds networks to enhance effectiveness and share knowledge
  • College or University degree
  • Strong numeracy and analytical skills
  • Think outside the box
  • High level English
  • Solid knowledge of Microsoft Office, and/or other relevant applications
  • MS-Smaart system knowledge
  • Excellent communication and negotiation skills
70

System Support Analyst Resume Examples & Samples

  • Demonstrated proficiency in word processing, spreadsheet, and database management programs in order to complete required reports and produce necessary communication materials
  • Demonstrated proficiency in computer hardware, networking and applications used by the Company, computer operating systems, and database, spreadsheet, and word processing programs sufficient to maintain, troubleshoot, and install as needed
  • Employment history that demonstrates the application and usage of an information systems or computer background sufficient to install, maintain, and troubleshoot computer networks, stand-alone computers, and software systems
  • Knowledge of or experience in on-site property operations in order to better understand the tasks, activities, and functions performed in the daily operation of the community is preferred
71

System Support Analyst Resume Examples & Samples

  • Administration of channels within the Consumer and Enterprise Global Customer Service Contact Centers, WFM, agent screensharing and recording while ensuring systems are fully operational and meeting current needs
  • Ensure all contact routes (telephony, IVR, chat, email, voicemail) are efficiently flowing from start to finish
  • Ensure voice calls are delivered to the existing local PBX’s and appropriately routed through ACD’s. Liaise with local telephone providers to resolve any issues. Maintain and enhance existing free phone services
  • Maintain routing rules for all channels (telephony, IVR, chat, email). This includes working with 3rd parties to ensure appropriate recordings of telephone messages, etc. across all channels
  • Troubleshoot and identify business issues and opportunities while taking action to resolve. When required liaise accordingly with Customer Service Contact Centers, backend systems, and Contact Management sources
  • Escalates critical issues for quick resolution with IT/vendor
  • Manages and tracks Change Request or Repair Requests for updates to production support flows or fixes
  • Supports the Self-Service sites with prioritization of enhancements and fixes, testing, functionality designs, production build support, task management and promotional campaigns to drive traffic to the sites
  • Participates in UAT initiatives, conducts ongoing adhoc tests and performance monitoring of our channels within the Contact Centers and Self-Service sites
  • Work with Technical development team to implement changes and enhancements to existing tools and applications
  • Work on projects and applications to support the Infrastructure group within Customer Service
  • Research and participates in ad-hoc projects associated with channels, Self-service and the Infrastructure group
  • Communicates time frames and project status
  • Provide necessary assistance/feedback to ensure timely completion of tasks/projects
  • Keep manager informed of key issues and developments
  • May require project management
  • Provide training on channel system(s) and end user assistance
  • Assist Service Performance Analyst with reporting inquires
  • Review channel system(s) and Self-Service sites for future enhancements of content/function to improve usability and user experience
  • Make recommendations on policy and procedural changes to improve the customer experience, user experience, increase revenue and retention, and decrease operating costs
72

Functional System Support Analyst Resume Examples & Samples

  • Provide functional and technical support for daily issues, break fix and change requests as well as the implementation of enhancements and additional functionality
  • Provide functional and technical support for process automation via tools like Winshuttle
  • Understand the flow and integration of data and information through related business processes and systems
  • Thoroughly research issues to identify root cause, communicate status with appropriate sense of urgency, follow through with agreed upon resolution
  • Obtain, analyze and document requirements to insure all solutions successfully address business and system requirements or solutions in fully integrated manner
  • Perform unit and system testing; partner with QA test resources
  • Communicate regularly with manager and peers regarding progress, status, issues and critical decisions; call out risks
  • Ensure the smooth integration and or roll-out of systems into the operational environment by coordinating closely with all affected functional and technical areas
  • Responsible for change management in conjunction with changes, enhancements and new functionality implementation
  • Prepare and manage end user training documentation; provide end user training on relevant systems
  • Establish and manage relationships with system vendors and service providers to encourage partnership and maximize quality of support; log incidents to be investigated by vendor
  • Stay informed with relevant tools (software packages, devices, etc.) available on the market; attend training classes or review documentation to learn relevant systems
  • Establish and maintain good working relationships with all levels of Business and within IT
  • Be customer and results focused. A wide degree of creativity and latitude is expected
  • Assume accountability for the success of all projects managed by your team
  • Ability to report on issues, progress, status tailored appropriately to all levels; ability to communicate with technical, non-technical, peer and senior management audiences
  • Ability to work in fast paced, dynamic environment
  • Bachelor’s degree mandatory
  • Three plus years in Information Systems with progressive responsibility
  • Experience in, knowledge of Retail industry preferred
  • Experience with SAP functional required; customizing, configuration a plus
  • Experience with other systems including Winshuttle, Teradata DCM, RP a plus
  • Experience in obtaining, analyzing system and business processes, requirements and designing appropriate solutions
  • Experience in implementation and support of multiple applications as well as integration between applications
  • Working knowledge of project management techniques and methodologies and other standards as adopted by the IT Department
  • Understanding of the Operations of a large scale organization
73

System Support Analyst Resume Examples & Samples

  • Administrative experience with HPUX/RHEL/Linux environment of any size is advised
  • Red Hat Certified Administrator/Engineer certification is an advantage
  • HPUX administrative experience is an advantage
  • Willing to work 12-hour shifts
74

Manufacturing System Support Analyst Resume Examples & Samples

  • Experience on application support with ability to manage a critical & Complex incident
  • Experience on various technical environments: hardware, hardware programs, interfaces and app configuration
  • Excellent troubleshooting skill across many technologies (client, network, database, devices and integrations)
  • Strong business processes understanding (order, schedule, quality, load, ship, weight processing)
  • Deep Experience working on .Net applications running on DB (SQL Server or Oracle)
  • Awareness on ISA 95 standards
  • ITIL Certification and Experience
  • Experience on remedy or similar incident management tools and systems
  • Experience on SCADA, Devices and PLC integrations
75

System Support Analyst Resume Examples & Samples

  • Maintain all Master Data on iDeal system (Customer, Products, FFCs, FX Rates, List Prices, etc.)
  • Manage all User Access rights on iDeal system
  • Assist in the escalation of iDeal system functionality issues
  • Assist in the implementation and adoption of iDeal system across the European business (ASD & AWM)
  • Help build a strong reporting capability within the iDeal system
  • Help build and maintain data interface between SAP iDeal CRM
  • Perform regular iDeal data downloads for the EUCAN business (ASD & AWM)
  • Participation in iDeal’s future development/enhacement projects as they arise
  • Strong understanding of IT systems and databases
  • Advanced MS Excel user and the ability to compile, manipulate and analyse data