Administrator Support Resume Samples

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RG
R Gorczany
Rico
Gorczany
8848 Amanda Knoll
Dallas
TX
+1 (555) 452 9869
8848 Amanda Knoll
Dallas
TX
Phone
p +1 (555) 452 9869
Experience Experience
11/2014 present
Detroit, MI
Access Control Administrator & Workplace Support
Detroit, MI
Access Control Administrator & Workplace Support
11/2014 present
Detroit, MI
Access Control Administrator & Workplace Support
11/2014 present
  • Maintains and promotes positive and professional working relationships with associates and management
  • Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues
  • Assists and supports department managers in preparing for meetings
  • Performs related duties as assigned
  • Performs general administrative tasks such as handling the mail typing filing and answering phones
  • Works closely with mail room staff to ensure a smooth and efficient mail room operation
  • Provide breaks for the receptionist
09/2009 10/2014
Los Angeles, CA
SAP Basis Administrator Support Analyst
Los Angeles, CA
SAP Basis Administrator Support Analyst
09/2009 10/2014
Los Angeles, CA
SAP Basis Administrator Support Analyst
09/2009 10/2014
  • Work with SAP via OSS & Solution Manager to technical resolve problems
  • Setup of User Printers within SAP, as well as support the installation of Front-end Configure and Maintain Transport System Landscapes and operate Change Management Tools
  • Works with OS & DB Administrators for optimal SAP Performance
  • Provide all aspects of technical support for SAP Basis Administration in a proactive and reactive mode to ensure that the systems perform within the terms of their respective service level agreements
  • Provide Support and Guidance to the other Project and Development teams during the build, test and productive operation of project implementation
  • Perform Setup and Configuration of Solution Manager CCMS in order to monitor & administer the SAP systems
  • Provide daily support SAP ECC and BW End-Users with system and reporting problems
03/2007 03/2009
Dallas, TX
LMS Administrator & Support Analyst
Dallas, TX
LMS Administrator & Support Analyst
03/2007 03/2009
Dallas, TX
LMS Administrator & Support Analyst
03/2007 03/2009
  • Communicate clearly and effectively with internal customers and training partners during troubleshooting, solution finding and proposal, and final resolution
  • Coordinate LMS system maintenance including upgrades and updates, configuration, troubleshooting, and debugging
  • Upload eLearning modules to the platform for deployment and manage the testing of those modules prior to activation
  • Ensure online content and instructional materials are up-to-date and staged for usage for all current training programs
  • Guide division LMS coordinators in creation/scheduling of courses and classes, and managing rosters within the LMS platforms, and maintaining high data integrity
  • Be a liaison with other internal groups to understand impact to training around product, process, and tools used in implementation
  • Perform tasks within the LMS including maintaining user profiles, managing learning assignments, applying rules, administering notifications and pulling and distributing reporting data
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
New York University
Bachelor’s Degree in Computer Science
Skills Skills
  • Knowledge of Middleware
  • Network Basics
  • SQL Basics
  • Good communication skills, flexibility
  • Curious, Ability and willingness to learn
  • Basic problem solving skill
  • At least 2 years experience in UNIX Administration
  • Responsibility and teamwork
  • At least 2 years experience in Windows Administration
  • English – Advanced (written and spoken)
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15 Administrator Support resume templates

1

Applications & Batch Administrator lvl Support With English Lang Resume Examples & Samples

  • Develop, implement, and control high quality batch applications for customers
  • Setup appropriate scheduling applications and Operator Instructions relevant to the processing platform
  • Second-level support of operation in batch processing
  • Develop and/or productionise customers' Scripts accordingly
  • Applicative File System management
  • Monitor customer change requests and action via IBM's standard Problem and Change tool records to agreed time scales according to agreed processes, including IBM's Change Control Process
  • Solving of application problems to achieve the default service level agreements and support of customers in critical situations
  • Installation and maintenance of customer's applications
  • Control the scheduling of ALL batch processing via approved batch scheduling tools
  • One or more of these can be associated with an individual but not necessarily all of them. The employee focuses on individual/team/department/ operational objectives
  • At least 1 years experience in UNIX Administration
  • At least 1 years experience in Windows Administration
  • English – Intermediate (written and spoken)
  • Good communication skills, flexibility
  • Responsibility and teamwork
  • Basic problem solving skill
  • Curious, Ability and willingness to learn
  • Minimum 1-2 year IT experience in Operations and/or Support role
  • At least 2 years experience in UNIX Administration
  • At least 2 years experience in Windows Administration
  • English – Advanced (written and spoken)
  • SQL Basics
  • Network Basics
  • Scripting skills (KornShell, Powershell, Perl, etc…) is advantage
  • Knowledge of Middleware
  • The successful candidate will have the opportunity to work in one of Europe's emerging markets (Czech Republic),
  • The successful candidate will work in a motivating multicultural environment gain for exposure to many areas of the business across the IBM Brno Site,
  • Employees can avail of the E-learning self-study facility, free language classes & the IT Lab
  • Possibility to learn and grow in all other areas like soft skills, leadership, project leadership
  • Obtaining training certificates (e.g. Windows, Unix, ITIL, TWS)
  • Relocation assistance
  • Medical Plan by co-funded by IBM,
  • Additional 5 days of paid vacation
  • Transparent career path and potential to growth within leading company in IT
  • Pension and life insurance
  • Employee stock purchase plans
  • Referral programs
  • Bachelor's Degree
  • At least 1 year experience in UNIX administration
  • At least 1 year experience in Windows administration
  • English: Intermediate
  • Master's Degree
  • At least 2 years experience in UNIX administration
  • At least 2 years experience in Windows administration
  • English : Fluent
2

Applications & Batch Administrator nd lvl Support Resume Examples & Samples

  • Develop, implement, and control high quality batch and Flow management flow applications for customers
  • Setup appropriate scheduling applications and Operator Instructions relevant to the processing platform
  • Applicative File System management
  • Monitor customer change requests and action via IBM's standard Problem and Change tool records to agreed time scales according to agreed processes, including IBM's Change Control Process
  • Control the scheduling of ALL batch & Flows processing via approved batch scheduling tools
  • One or more of these can be associated with an individual but not necessarily all of them. The employee focuses on individual/team/department/ operational objectives
  • At least 1 years experience in Windows Administration
  • Basic problem solving skill
  • Minimum 1-2 year IT experience in Operations and/or Support role
  • At least 2 years experience in UNIX Administration
  • English – Advanced (written and spoken)
  • French – Fluent (written and spoken)
  • At least 1 year experience in Windows administration
  • French: Intermediate
3

Administrator Esod Central Support Resume Examples & Samples

  • Participate in the processing of all European office Operations business outsourced to ESODincluding foreign exchange, money market products, derivatives, loans, securities processing, payments processing and ancillary operations functions
  • Takes an adaptable and flexible approach to work situations; willing and able to adjust to changing demands and circumstances; receptive to new ideas
  • Plans and organises tasks thoroughly and effectively; plans to minimise costs and risks whilst maximising results; develops workable contingencies and is prepared to react flexibly and effectively to changes as required, balancing conflicting priorities
  • Analyses problems logically from all angles, gathers information from a broad range of sources; generates logical, timely and workable solutions
  • Cultural sensitivity & customer first understanding and skills
4

Application Administrator & Support Internal Intranet Applications Resume Examples & Samples

  • Manages Global configuration changes within an enterprise application, updating the user maintainable parameters in the application
  • Provide consultation services to clients, technicians and Bank departments relating to the all functions of supported distributed application. This may also include the review of system capabilities, identification on new and existing risks, support for file transfers and uploads, operational procedures, and forms. Participate in training of end-users as needed
  • Act as project leader in the execution of less complex projects that solely impact administered systems
  • Participate in projects as a part of the client teams or as deliverer of functionality for the systems configuration changes required
  • Develop process improvement to reduce the time needed to support BAU tasks
  • Ensure that all administered systems meet audit, compliance and regulatory requirements. Responsible for all user review audits
  • Provide very complex analytical and highly specialized reporting support using PC, client server and mainframe applications
  • Execute all systems transactions necessary to support business lines
  • Follow up on production incidents until brought to conclusion
  • Update procedures as necessary. Adhere to all current standards and procedures and ensures all efforts are properly documented
  • Monitor systems as required and work to ensure overall system integrity
  • Maintain an in-depth understanding of the business and its functions, processes, operations, customers, and competitive environment
  • Execute at a professional level of communication and cooperation
  • Perform other related duties and projects as requested by management
  • Bachelor's Degree or in lieu of a degree a minium of 4 years of work experience
  • Minimum six years’ relevant work experience
  • Specialization or thorough knowledge of PC, client-server, and mainframe systems
  • Expert in PC or mainframe programming, development and implementation
  • Experience working with SQL
  • Excellent organizational and analytical skills with attention to detail
  • Strong development and implementation skills
  • Strong decision making skills
  • Ability to communicate both written and orally important information
  • Prior experience with Ariba
5

Web Services Administrator / Support Analyst Resume Examples & Samples

  • Web support SME for Production Operations team
  • Building tools to enhance the support function
  • Special projects such as COB/DR, Controls and Compliance related activities
  • Bachelor degree in Information Systems, Computer Science or a related field / equivalent industry experience
  • Strong knowledge of common Linux web/JEE servers (esp. JBoss EAP)
  • Good understanding of application development cycle and agile methodology preferred
  • The ability to work within a large team, sometimes under stress, but always under control and to fully commit outside of normal hours support on a 7x24x365 basis
  • Strong analytical skills as well as strong troubleshooting skills
  • A team player with a positive attitude - enthusiastic, dynamic, energetic
6

Linux Administrator With Websphere Support Resume Examples & Samples

  • Provides application, development, and QA environment support to the project development team in order to ensure that system support is maintained during the Software Development Life Cycle (SDLC)
  • Builds, maintains, and supports development and/or QA test environments and infrastructure for the development/QA environment in order to establish a proper development environment for the project team
  • Documents the final system configuration and installation procedure of the development/QA environment in order to make sure the Systems Design Document is current
  • Monitors performance and availability of hardware, services, and applications to ensure that the development environment does not impact the project schedule
  • Participates in testing, evaluation, and implementation of related software products (including new products, software packages, operating systems, and facilities) in order to ensure the software used in the project is compatible from end-to-end
  • Performs testing of new and existing components of the network environment as it relates to development/QA environments to meet the project requirements
  • Installs hardware/software/network components and software upgrades as required to ensure high technical performance and customer satisfaction
  • Performs regular updates and maintenance activities to supported products in accordance with departmental procedures and standards to ensure that the project follows corporate/departmental standards
  • Analyzes and resolves customer/project issues and inquiries and medium-to-complex problems and outages to supported development/QA environments and provides troubleshooting on hardware/software/network problems, to ensure that the project schedule is not impacted
  • Identifies, implements, and executes opportunities in which the development environment and service can be improved in order to in order to establish a proper development environment for the project team
  • Maintains expert knowledge and understanding of a range of products and processes within the supported environments with focus on the operating system, applications, and key components (e.g., servers, protocols, network infrastructures, etc.) in order to provide systems consulting service to the project team
  • Has a pro-active “can do” attitude and coaches less senior staff in the performance of technical procedures and duties in order to foster professional development
  • Possesses a university degree/college diploma and/or 5 to 7 years experience in Banking applications or technical support environment
  • Must have Red Hat Linux scripting and Websphere support experience
  • Possesses solid knowledge of supported products and platforms for enterprise level company (e.g. Redhat Linux, UNIX, ESX Vmware, Windows, Storage, backup system, VCS, RedHat Cluster, Oracle RAC, NIS, DNS, DHCP, Veritas SF, LVM, patching/provisioning system, Unix shell scripting and DB2 etc.)
  • Demonstrates good working knowledge of system security, networking infrastructure, and host connectivity
  • Possesses good working knowledge of desktop/server hardware and software
  • Is able to understand the complexity of development/QA environments and cross-impact potential on other technology areas
  • Installation and configuration experience with application software (e.g. WebSphere Application Server ND, MQSeries, Oracle RAC, etc.)
  • Demonstrates solid communication and interpersonal skills
  • Above average documentations skills required
  • Exhibits solid problem solving and analytical skills
  • Possesses solid customer service skills
  • Displays high attention to problem description, detail, and impact
  • Is self-motivated, goal oriented and customer service oriented, a fast learner willing to take the initiative to learn and be a team player
7

Patient Support Clerical Administrator Resume Examples & Samples

  • Customer-oriented
  • Adaptable to changing roles and responsibilities
  • Proficiency in Microsoft Office products
  • Demonstrates initiative $
8

SAP Basis Administrator Support Analyst Resume Examples & Samples

  • Daily administration, monitoring, troubleshooting, and tuning of all SAP ECC 6.0, BW 7.3, and Solution Manager environments
  • Responding to and resolving infrastructure related incidents & problems
  • Provide all aspects of technical support for SAP Basis Administration in a proactive and reactive mode to ensure that the systems perform within the terms of their respective service level agreements
  • Perform Early Watch analysis and apply recommendations
  • Participate in multi-landscape design solutions, architecture recommendations, and strategies for continuous improvement
  • Maintain multi-landscape environments through remote copies, system refreshes, and transport management monitoring
  • Provide daily support SAP ECC and BW End-Users with system and reporting problems
  • Perform Daily System Health Checks on all SAP systems and do general troubleshooting and diagnostics checks on technical aspects of the system
  • Setup of User Printers within SAP, as well as support the installation of Front-end Configure and Maintain Transport System Landscapes and operate Change Management Tools
  • Perform Setup and Configuration of Solution Manager CCMS in order to monitor & administer the SAP systems
  • Provide Production Support on a periodic 24x7 support with on-call responsibilities
  • 8+ years experience with Unix platforms (AIX 6.1 preferred) and ORACLE (10g, 11g preferred) Demonstrated ability within administrative toolsets including Solution Manager
  • Experience with SAP ECC 6.0. BW, Newtweaver, GL and GRC
  • Ability to mentor and develop technical resources
  • Desired technologies: AIX 6.1, GPFS 3.4, Oracle 11.2 RAC, BWA, NW 7.0, BW 7.3, ECC 6.0, SolMan 7.31., HANA 1.0 SPS6 and above
  • Good working knowledge of Unix Scripting, ABAP and Java Development will be of value, but not essential
9

Portfolio Administrator, Portfolio Support Resume Examples & Samples

  • Maintain an overall understanding of the assigned investment strategy, i.e. cash weights, financial instruments within the portfolio, Sec Lending participation, cash management, etc
  • Calculates and verifies current day and net investable cash in multiple currencies for portfolio managers and resolves discrepancies within established deadlines
  • Assist as needed with the resolution of escalated position exceptions prior to market open
  • Assist, with minimal guidance, on complex escalated position and cash reconciliation breaks requiring non-standard research and problem solving abilities to solve outages
  • Assist and closely interact with, Corporate Actions, Pricing, Trade Support, multiple transfer agents, and other departments to support the operational functions for a variety of investment vehicles
  • Network with senior personnel internally and externally to resolve issues, gain needed information, and influence outcomes for the team
  • Manage workload in order to maximize accuracy and efficiency and to be positioned to assist in non-routine areas
  • Participate on projects related to continuous improvement initiatives that result in cost reductions, mitigated risk, and time efficiency
  • Effectively lead with supervision account transition discussions for North America Portfolio Operations to ensure successful account launches, transactions related to the movement of securities, custody changes, and liquidations
  • Service internal clients within Invesco globally by executing tasks outlined in the Security Master Global Support Service Catalogue
  • May be required to train secondary support personnel on assigned strategy
  • Establish strong productive relationships with external vendors (Bloomberg, Reuters, Custodians) and application vendors (Eagle, Blackrock)
  • Must have previous knowledge and work experience with trading applications, portfolio back office administration applications, fund accounting applications and data management applications, a plus
  • Must have a general understanding of the end-to-end investment services processes such as trade entry, trade process, settlement, valuation, corp action processing and fund accounting
  • Minimum of 3 years of relevant industry experience
  • Interpersonal skills necessary to communicate effectively and ability to develop a rapport with internal and external stakeholders at all professional levels
  • In addition, must have the ability to do mathematical calculations and analyze detailed numerical data
  • Must demonstrate accurate proofreading skills
  • Actively participate in projects
10

Order Management Administrator, Support Resume Examples & Samples

  • Act as primary point of contact to accept material orders for spare parts from customers via phone, fax EDI and email
  • Escalate issues which cannot be resolved within standard timelines to Team Lead
  • Utilize skills and knowledge to make recommendations that enhance existing programs, processes, systems and services
  • Attend department training for continued learning and personal development
11

Administrator, Employee Benefit Sales Support Resume Examples & Samples

  • 1 to 2 yrs job related experience
  • Atleast F.7 or Tertiary education
  • Mature and pleasant personalities
  • Strong customer focus and problem solving
  • Good team player and positive attitude
  • Willing to learn attitude
  • Positive influencing power and good motivator
  • Must be knowledgeable in Word and Excel
  • Good written and spoken skills
12

Support Client Administrator Resume Examples & Samples

  • Have excellent numeracy skills, written and verbal communication skills
  • Be process and task focused, with the ability to work under pressure to meet strict deadlines
  • Show initiative and enjoy working in a team environment
  • Some client servicing experience would be advantageous
  • Ideally recently degree qualified in Finance, Business, Law or Commerce related degrees
13

Administrator Support Resume Examples & Samples

  • Data mining and crunching. (work with big xls spreadsheets)
  • Mapping the old data sets against new ones
  • Performing administrative tasks in the Learning Management System (LMS), e.g. course assignments
  • Collating requested data from the LMS reports
14

IT Administrator Tech Support Resume Examples & Samples

  • 3 years Level 1 help desk experience
  • Experience with Windows operating systems (Windows XP/7, Windows Server 2008/2008R2/2012) Linux and MacOS a plus
  • Experience with Active Directory
  • Experience with desktop hardware preferably Lenovo and HP
  • Understanding of network protocols (TCP/IP, DNS, SMTP, HTTP, DHCP)
  • Experience with VPN and remote access
  • Understanding of firewall technology and associated protocols and mechanisms
  • Basic understanding of Layer 3 routing
  • Basic Cisco/HP switch administration
  • Experience supporting mobile devices, active sync, IPhone, android, blackberry
  • Strong understanding of administering a secure desktop environment and the associated tools required to do so
  • Proactive approach to IT system administration – i.e. identifies issues
  • Solid organization skills and attention to details
  • Strong interpersonal skills and the ability to work in a fast paced “we are in a hurry” environment
  • Strong written skills
  • Inquisitive personality – looking to constantly improve and identify better ways to do things
15

Energy Administrator Support Resume Examples & Samples

  • Raising and Checking Invoice backing calculations
  • Maintaining records on various Excel spreadsheets
  • Sales Invoicing
  • Supplier invoice monitoring
  • Chasing and checking supplier energy data
  • Corresponding and dealing with customers in relation to energy invoicing
  • Corresponding and dealing with suppliers in relation to energy invoicing
  • Supporting the business with energy related financial queries
  • Liaising with colleagues at all levels
  • Liaising with external agencies
  • Motivated and professional with a minimum A Level or equivalent in a Maths and/or Science field
  • Demonstrable competence in the use Microsoft Excel
  • Confident in learning and mobilising new systems quickly
  • Experience in the energy field preferred
  • Invoicing experience
  • Customer services experience
  • Someone who has practical experience in a busy office environment
  • Willing to learn and develop
16

Administrator / Sales & Business Support Resume Examples & Samples

  • Preparation of accurate payments to suppliers, brokers and customers
  • Prompt and professional answering of telephones; typical calls may include answering customer queries or assisting the Sales Team by speaking to suppliers and customers in order to progress with a new business transaction
  • Realschulabschluss grades 1-3 or equivalent qualification in lieu of GCSE grade C or above in English and Maths
  • Bilingual in German and English, with excellent communication skills both orally and in a written capacity
  • Experience of working with finance agreements in an administrative capacity
  • Numerate with analytical ability and excellent attention to detail
  • Confidence and self-motivation with ambition to succeed
  • Customer Service focussed
  • Proactive, with the ability to create and deliver innovative solutions
  • Previous knowledge and experience of the Asset Finance industry
17

Contract Administrator / Support Resume Examples & Samples

  • Proficient IT skills; with the ability to use various computer packages proficiently, including SAP, Word, Excel and PowerPoint
  • Liaising with sub-contractors, recording and filing all relevant service sheets and statutory documentation
  • A professional and courteous manner is required at all times; with the ability to communicate effectively with colleagues, managers and customers
  • Excellent communication skills at all times; including answering calls, communicating with outside suppliers and contacts, and acting as a point of reference for employees (Help Desk duties)
  • Excellent organisational skills; with the ability to manage and prioritise a number of tasks on a daily basis
  • Provide general administrative support to include Site set up documentation, collate procedures and assist with Company procedures
  • Manage contractual documentation and ensure all operational correspondence complies with company standard
  • Compile/record of all Regional minutes and record of Customer minutes if required
  • To comply with the Company iCMS and Health and Safety systems and procedures
  • Responsible for generating the contracts monthly invoices for the customer, including all material costs and sub contract costs
  • Preparation of monthly applications, detailing contract spend on breakdown works and extra to contract works
  • Collating all relevant reporting information and contract cost spend to enable the generating of the contracts monthly customer report
  • Ensure invoices are received and Goods Receipted in the appropriate manner using the Coupa system
  • Liaising with suppliers and sub-contractors, chasing outstanding invoices for completed works
  • Reviewing weekly WIP report and keep a running log with reasons for not billing / closing down
  • Attend weekly WIP review meeting with Service Operations Manager and Account Manager to discuss outstanding works
  • Meticulous approach to detail, ensuring any discrepancies or anomalies are resolved before the application is submitted
  • Highly proficient user of all MS Office Applications including Word, Excel
  • A working knowledge of SAP and Planon – desirable
  • A professional and courteous manner is required at all times; ability to communicate effectively with colleagues, managers and customers
  • Excellent organisational skills; the ability to manage and organise heavy workloads, prioritising relevant business needs
  • Excellent interpersonal skills, the ability to understand and liaise with others
  • Able to work effectively as part of a team or independently utilising their own initiative
18

Support Client Fund Administrator Resume Examples & Samples

  • Have the ability to absorb information and learn new systems and processes
  • Work to demanding deadlines whilst maintaining quality service standards
  • Ability to identify issues, escalate and to present solutions
  • Excellent levels of numeracy and literacy with an attention to detail at all times
  • Familiarity with MS Office; including Word, Excel and Outlook
  • Developed organisation skills
  • Superannuation experience is advantageous but not critical
19

Production Application Support of Active Directory & Windows Server Administrator Resume Examples & Samples

  • Provide operational support for Microsoft Forefront Identity Manager (FIM)
  • Service ticket queues and answer customer questions
  • Respond to production incidents
  • Work closely with Engineering teams to support product launches, upgrades
  • Support FIM to MIM migration
  • Maintain support documents and materials
  • Test and implement vendor product upgrades
  • 4-year degree in Computer Science or related discipline
  • Strong experience providing production application support
  • Complex troubleshooting skills
  • Experience with Windows Server administration (Win 2008 or above)
  • Programming and scripting experience
  • Solid knowledge of Active Directory
  • Experience with Active Directory user management or identity management
  • Flexibility to provide occasional off-hours support
  • Motivated, self-starter with ability to work independently
  • Basic understanding /use of PowerShell
  • Basic understanding/use of SQL
  • Basic understanding /use of Virtual Machines
  • Understanding of IIS and SharePoint
  • Familiarity with client Information Security Policy (ISP)
20

Student Trainee Administrator Support Oa Resume Examples & Samples

  • It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date
  • Clerical
  • Writing
  • Best-Qualified: highly proficient with an overall comprehensive level of knowledge, skills and abilities related to the job based on a complete review of experience, education, and training as described in an applicant's responses to the assessment questions and resume
  • Well-Qualified: competent in the position with an overall accomplished level of knowledge, skills, and abilities related to the job based on a complete review of experience, training, and education as applicable, as described in an applicant's responses to the assessment questions and resume
  • Qualified: an overall basic level of knowledge, skills, and abilities related to the job based on a complete review of experience, education, and training, as described in an applicant's responses to the assessment questions and resume
  • Your Resume - must contain the following information
  • Name, address, telephone number, email address
  • Supervisor's contact information, if available (indicate if you would prefer to be notified before your supervisor is contacted)
  • Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade)
  • If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/dd/yy to mm/dd/yy)
  • If other than full time you must provide hours worked per week
  • PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level
  • Should you submit multiple resumes, only the latest uploaded resume will be reviewed
  • In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable. It is the responsibility of the applicant to ensure all documents are legible
  • A copy of your SF-50, Notification of Personnel Action, which verifies highest grade held or full performance level of position, and eligibility for consideration as a status applicant
  • If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (to include member 4 copy of your DD-214 showing character of service)--see VetGuide
  • To receive consideration for a special appointment authority (30%, severely disabled, Peace Corps, ICTAP, VRA), you must submit all required documentation supporting your claim for Special Appointing Authorities
  • Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference. For more information on Veterans' Preference, please visit FedsHireVets.gov
21

Desktop Support / Junior Administrator Resume Examples & Samples

  • Assist users with technical issues by provide Helpdesk/Remote and deskside support
  • Network Administration adds, moves and changes, maintain Active Directory Information
  • Desktop/Laptop Support, setup, install, moves, minor repair
  • Remote Support, branches and home users with various tools
  • Mobile Support for all smart devices and connectivity
  • Ability to communicate with vendors, management, users and IT Team
  • Understanding of major protocols and services including DNS, DHCP, IP etc
  • Shoretel Phone Support, Citrix Administration
  • Some Travel, on call for major issues and available nights and weekends
  • Microsoft Certification or 2-3 Years’ experience desktop support
  • Strong Windows and Microsoft Office Skills
  • Some experience with Windows Server 2003 – 2012, Exchange, IPhone, Droid, and ActiveSync
  • Some experience with Firewalls, Switches, Routers and Gateways
22

LMS Administrator / Support Lead Resume Examples & Samples

  • 10 to 15 years of LMS support experience
  • Good experience in OnPoint Digital LMS Solution. Sumtotal LMS Support experience is an added advantage
  • Good experience in understanding business requirements and converting them to technically understandable documents
  • Good in coordinating with different business users and product vendors to resolve system issues
  • Contribute to the planning of application/infrastructure releases and configuration changes
  • To examine potential areas for Service Improvement and raise proposals with the Service Manager
  • Provide technical leadership
  • Provide input to application/infrastructure scalability
  • Provide input to administering and maintaining all production and internal environments
  • Provide input to the implementation, backup and roll-back plans
  • Act as a technical resource for internal and external projects
  • Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support
  • Execute System test cases, Smoke testing and Regression testing
  • Interact/Coordinate with respective application vendors
  • Accountable for overall process improvement
23

Support Contracts Administrator Resume Examples & Samples

  • Provide a general administrative function to the Contract Lifecycle Management team, including co-ordinating meetings and logistics, filing and record keeping and dealing with basic client queries, ensuring that the relevant database is up to date and accurate
  • Administer contract data for smaller clients, vendors and/or sub-contractors
  • Ensure the correctness and completeness of contract information and data by verifying that all sub-documents of the contracts are included and that all detail has been completed
  • Keep track of contract renewal dates and ensure contracts are renewed before it can expire
  • Contribute to the administration of smaller vendor contracts which includes subcontractor contracts
  • Assist with determining the amounts that need to be invoiced to clients and invoicing of new sales orders and ensure that this information is updated in a timely manner
  • Ensure that the relevant systems are regularly updated with the specific information from the contracts lifecycle management process
  • Prepare and distribute required reports including renewal schedules, client schedules, contract lists, etc
  • 1 – 2 years’ work experience
  • At least 1 year work experience in a related environment
  • Display an understanding of the business needs and expectations
  • Intermediate written English skills desirable, but not required
24

Student Trainee Administrator Support Resume Examples & Samples

  • Click the Submit My Answers button to submit your application package
  • To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login,select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process
  • Your Resume - We encourage you to use the USAJOBs online resume builder to ensure that all required information is in your resume. If you choose to use your own resume be sure it lists all of the required information needed (including hours per week worked and month and year of employment)
  • Online Occupational Questionnaire - completed and submitted
  • Transcripts - Required for ALL Applicants. (See Qualifications/Education section for detailed information)
  • Veterans' Preference Documentation (if applicable) -To claim veterans' preference, you should indicate the level of veterans' preference you are claiming on your resume. Your veterans' preference entitlement will be adjudicated (verified) by the employing agency using the documents you provide. Missing documentation may result in a change or removal of veterans' preference. If you are claiming 5-point veterans' preference, your application package must contain a copy of your DD-214. (The member 4 copy with "Type of Discharge" noted.) If you are claiming 10-point veterans' preference, (CP, CPS, or XP veteran status), in addition to the DD-214, your application package must also include your VA letter dated 1991 or later. Missing information may result in a change or removal of your claim for Veteran's Preference. For more information please visit http://www.fedshirevets.gov/job/vetpref/index.aspx and ;http://www.opm.gov/policy-data-oversight/veterans-services/vet-guide/
  • To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information. The Vacancy ID is 1945124
25

Ecosystem L Support & WP Administrator Resume Examples & Samples

  • This role supports the administration and integrity of the system catalogue/store by
  • Provide Level 1 help desk support for all Ecosystem/W2P Service accounts
  • Support all system to production work requests, ensuring they contain all necessary data and information
  • Support management of system settings related to catalogue, products and production information
  • Preparation of graphic files for various areas of system display and document use
  • Generating and distributing catalogue reports
  • Manage new and changes to users
  • Track all requests for assistance and report monthly to management
  • Input and track issues for level 2 support and provide status during escalations to level 2
  • Proven ability to organize and task others without direct management responsibility
  • Proficiency in online web applications in terms of managing users and orders
  • Ability to generate, interpret and present critical store performance information to management
  • Intermediate verbal and written communication skills
  • Intermediate organizational and time management skills
  • Must be self-motivated, detail oriented and have a strong sense of urgency
  • Ability to work to time lines
  • Excellent problem solving and troubleshooting skills
26

Aftermarket Sales Administrator & General Support Resume Examples & Samples

  • Data entry of cycle counts
  • Monitor reporting & freight website for exceptions
  • Issue POs as needed for machine freight, finance charges, office supplies, etc
  • Resolution of on-hold supplier invoices & past due invoices
  • Provide invoice & PO information to GBS for processing
  • Process emergency payments paperwork
  • New supplier set up & maintenance on existing suppliers in the system
  • Reception/phones & Mail Sort for the location
  • Review and analysis of department costs
  • PO cost validation prior to processing
  • Accounting experience preferred; A/R, A/P, Invoicing, P&L
  • Site fleet managment coordinator
  • A high-school diploma or equivalent is required
  • Must have a minimum of 2 years’ experience in an office setting and/or business environment
  • Must be self-directed, motivated and detail-oriented with exceptional organization skills
  • Strong orientation towards quality, safety and continuous improvement
  • Must have excellent problem solving and communication skills
  • Can work independently and in a team environment
  • Ability to relate well to a wide variety of people in a professional and diplomatic manner
  • Ability to work well in a demanding environment and in situations where a calm and positive demeanor is required
  • Ability to manage multiple tasks with frequent interruptions and still meet schedule deadlines
  • Experience with MS Suite of Office Products and Outlook is required
27

Administrator, OTC Derivatives Support, Cork Resume Examples & Samples

  • Ensure familiarity with and proficiency on all systems required for completion of derivative reconciliations
  • Strong clerical and keyboard skills with particular focus on accuracy and attention to detail
  • Advanced MS Excel skills desirable; complex formulae, pivot tables, VBA
  • An interest in a career in financial services
  • Third level qualification in business related discipline (Finance or similar field will be an advantage, however we equally welcome graduates of all degrees
  • Organisational, inter-personal, verbal & written communication skills
  • Requisite experience in the fund administration business with previous exposure to derivative instruments would be desirable
28

Framework Support & Office Administrator Resume Examples & Samples

  • Capture and collation of management information
  • Liaising with sub-consultants and suppliers
  • Administering digital collaboration platforms (sharepoint, projectwise, etc)
  • Production of outputs using templates, report formatting and interface with Graphics team on production and quality
  • Support to preparation of commercial information in relation to proposals and project reviews
  • Liaison with other units and support teams such as Shared Services, Global IT Finance, Legal, HR, Commercial and Marketing as required
  • Arranging meetings (internal & external) providing supporting information and arranging catering
  • Telephone answering/message taking & distribution
  • Collating information to support Framework Lead, Project Managers/Directors utilising Word, Excel, Powerpoint and other packages as required
  • Familiarisation with/and use of, key project management tools
  • Reception duties as allocated by the Facilities Manager – including meet & greet, message taking, dealing with post/couriers/deliveries, co-ordination of meeting rooms/pool equipment and garage/car park management
  • General Office Housekeeping activities as required
29

Informatica ETL Administrator Support Lead Resume Examples & Samples

  • Coordinate, monitor, maintain and perform system and application upgrades
  • Configure security (User/Groups, Roles, File system level) per security design
  • Assist application support teams in issue resolution
  • Work with vendor on issue resolution
  • Troubleshooting, incident root-cause analysis and resolution
  • Assist with code migration issues
  • Coordinate problem resolution across responsible groups, including server support, network, databases and security
  • Develop and publish platform documentation
  • Enforce security policies
  • On call responsibilities
  • 1-3 years of Informatica Power Center/Metadata Manager/Data Quality knowledge (administrator experience preferred)
  • 1-3 years of mainframe experience (Use of Informatica Power Exchange preferred)
  • Working knowledge of database environments (Teradata, Oracle, SQL Server)
  • Proven ability to multitask and prioritize
  • Experience with Linux environments
  • Proficiency in writing bash shell scripts
  • Experience with Mainframe
  • Experience with software installation
  • Exceptional customer service skills
  • Data Warehousing knowledge
30

Permit Support & Site Administrator Resume Examples & Samples

  • Site administration
  • Document control
  • Site material receive and manage
  • English: good
  • Education: college
  • Work experience: > 3 years
  • Others: good communication skill
31

Hrss Support Center Administrator Resume Examples & Samples

  • Initial point of contact for all calls and emails coming into HR Shared Services
  • Escalates all Tier 2 questions to the proper subject matter expert and follows-up to ensure the issue is resolved. Identifies areas for increased efficiency and effectiveness and reports to Supervisor
  • Creates and maintains relationships with members of Management to communicate and resolve all questions and issues
  • Develops basic to intermediate knowledge of Workday. Can navigate through the system to find information necessary to assist Team Members
  • Develops a basic to intermediate knowledge of Team Databases including navigation and running of developed queries and reports
  • Ensures the integrity of Team Member information recorded into Workday, and the personnel file
  • Responsible for processing a reasonable percentage of the Tier 1 workload as documented in the competency grid
  • Interacts with file room and various departments to fulfill data and personnel information requests
  • Strives to ensure one call resolution when possible and to minimize the turnaround time of all actions that require escalation
  • Meets all established SLA’s relevant to this position
  • Ensure all customer confidential or sensitive information is protected and secured always
  • Effectively communicate to all levels of the HR department to seek resolution for all open issues and questions
  • Effectively work with other departments to seek resolution for all open issues and questions
  • Communicate any potential issues to the Supervisor
  • Identifies potential issues and works with Supervisor to find resolutions by working with both internal and external resources
  • Maintains a strong understanding of Company policies and procedures
  • Maintains a strong understanding of all HR policies and procedural changes to clearly communicate them to Team Members
  • Ensure staff compliance with Federal, State, local and company policies and procedures
  • Build relationships with other departments such as IT, Operations, Customer Service, Payroll etc. to resolve customer issues
32

LMS Administrator & Support Analyst Resume Examples & Samples

  • Manage and respond to System Administration requests in order of receipt and priority, using system knowledge of LMS and independent troubleshooting experience
  • Communicate clearly and effectively with internal customers and training partners during troubleshooting, solution finding and proposal, and final resolution
  • Perform tasks within the LMS including maintaining user profiles, managing learning assignments, applying rules, administering notifications and pulling and distributing reporting data
  • Collaborate with corporate LMS Administrator and other divisional LMS team members on system configuration settings and new features
  • Coordinate LMS system maintenance including upgrades and updates, configuration, troubleshooting, and debugging
  • Meet with internal stakeholders to define and manage content and reporting requirements
  • Identify and communicate opportunities for process and quality improvements within the system to maximize use and streamline user experience based on usage reporting and system enhancements
  • Effectively escalate System related IT issues to IT and/or vendor as appropriate. Follow through to resolution
  • Participate in Integration projects from a LMS system administration perspective
  • Be a liaison with other internal groups to understand impact to training around product, process, and tools used in implementation
  • Execute system improvements including draft or approve system Change Requests as needed and other system administration work
  • Develop and support user training for LMS coordinators and super users
  • Take a hands-on approach to developing LMS reporting and analytics, dashboards and views into data systems which will drive operational efficiency and be used as the measuring tools for many metrics of business performance
  • Participate in quality and process improvement initiatives and project teams
  • Upload eLearning modules to the platform for deployment and manage the testing of those modules prior to activation
  • Coordinate and assist in the review, edit, and re-design of existing curriculum as needed including converting existing written material developed prior to implementation of the LMS into LMS supported materials
  • Ensure online content and instructional materials are up-to-date and staged for usage for all current training programs
  • Guide division LMS coordinators in creation/scheduling of courses and classes, and managing rosters within the LMS platforms, and maintaining high data integrity
  • Partner with the Global Talent Development team to coordinate global initiatives
  • 3+ years of experience as an LMS administrator
  • Advanced skill level with data analytics and reporting tools; Demonstrated ability to develop queries, reports and/or analytic dashboards
  • Strong customer focus with ability to interact in a global, cross functional organization
  • Must be able to work in a fast paced environment with demonstrated ability to prioritize multiple competing tasks and demands; Ability to meet challenging timelines in spite of obstacles
  • Ability to plan for contingencies and anticipate potential challenges to minimize negative impacts and adapt to change in this dynamic role
  • Experience in SuccessFactors, Cornerstone, and Brainshark preferred
  • Excellent problem-solving skills, along with creativity and professionalism, to address system issues; Capability to create solutions to a variety of problems of moderate scope and complexity
  • Demonstrated ability to work independently and in a team environment and initiative to complete tasks to deadlines
  • Highly organized and detail oriented; Keen attention to detail in grammar and punctuation, visual design and layout, audio accuracy, and effective presentation
  • Excellent interpersonal and professional skills
  • Ability to identify and propose improvement opportunities, and contribute to process improvements
  • Experience collaborating with team members to execute a shared project plan and meet deadlines
33

Access Control Administrator & Workplace Support Resume Examples & Samples

  • Works closely with mail room staff to ensure a smooth and efficient mail room operation
  • Inbound/Outbound packages
  • Trackpad and world ship support
  • Building floor plans
  • Maintain accurate building floor plans and associate head-count by helping with quarterly audits
  • Occasionally aid in updating floor plans on Visio
  • Function as the Front Receptionist Desk back-up
  • Provide breaks for the receptionist
  • Ensure all visitors sign-in, and notify associates when visitors arrive
  • Handle all incoming calls at the front desk and respond to questions and/or requests in a professional manner
  • Provide security access and applicable clearances for all associates and contractors to all buildings and secured areas
  • Monitor, update and maintain the cardholders within the security system to ensure it is continually audit worthy
  • Coordinate and administer any special projects related to access
  • Provide access reports when requested
  • Recommends improvement to standard operating procedures
  • Liaison with corporate security on operation of badge access system
  • Supports the supply stock process and delivers requested items to authorized departments when necessary
  • Monitors order forms for proper coding, quantities requested, and authorized approvals
  • Performs light maintenance such as moving furniture, hanging whiteboards and or/pictures
  • Establishes and maintains office files, makes appointments and arranges meeting rooms as required
  • Orders office and/or warehouse supplies as needed
  • Submit information, documents, or reports to various other departments for processing as needed
  • Monitor various Email boxes and take appropriate action as required
  • Audits and maintains various reports by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications
  • Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues
  • May provide backup support for other administrative associates in the department such as handling multi-line phone system, greeting visitors, and other receptionist-related duties
  • Ability to resolve issues quickly and efficiently
  • Strong knowledge of Microsoft Word, Excel, Power Point and Outlook
  • Ability to implement processes resulting in satisfactory audit practices
34

Transportation Support Services Administrator Resume Examples & Samples

  • Acts as the first line of contact for customer’s load planning and routing requirements, providing the customer with status updates as needed
  • Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
  • Answers and processes requests received through inbound calls and emails in a timely manner
  • Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
  • Escalates appropriately and utilizes problem-solving techniques to address operational issues
  • Serves as the primary contact for data collection, audit, and reporting of various performance metrics
  • Supports with identification root cause analysis, suggests countermeasures, proficient use of reporting tools, and understands operational Key Performance Indicators
  • Provides training/mentoring to new associates
  • Provides oversight to workload management and acts as a point of escalation to TSS Administrators
  • Other tasks as assigned by Supervisors
  • Previous customer service experience is required. 2 year post-secondary certificate in related field is preferred. Bilingual skills (French, Spanish) are an asset