Helpdesk Support Resume Samples

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AC
A Cartwright
Angelina
Cartwright
41980 Victoria Streets
Los Angeles
CA
+1 (555) 277 4646
41980 Victoria Streets
Los Angeles
CA
Phone
p +1 (555) 277 4646
Experience Experience
08/2014 present
Chicago, IL
Helpdesk Support Specialist
Chicago, IL
Helpdesk Support Specialist
08/2014 present
Chicago, IL
Helpdesk Support Specialist
08/2014 present
  • Helps senior management in conducting meetings, creates and disseminates meeting minutes
  • Creates status reports and communicates team status to management as identified on regular basis
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; Respond to customers seeking help
  • Provides assistance and guidance on monitoring the national helpdesk PIV mailbox
  • Maintains the scheduling system and new/improved work procedures for the processing environment
  • Performs testing of new system modifications
  • Reviews daily work tickets to avoid overdue tickets
10/2011 06/2014
Los Angeles, CA
Helpdesk Support Analyst
Los Angeles, CA
Helpdesk Support Analyst
10/2011 06/2014
Los Angeles, CA
Helpdesk Support Analyst
10/2011 06/2014
  • Providing user training and assistance
  • Troubleshoot for Windows 2000-8.1 and have good working knowledge of Office products; provide printer/fax support
  • Provide root cause analysis and issue resolution guidance to remote Systems Operations, Development and Quality Assurance teams
  • Working through the Remedy task ticketing system to close off issues expediently
  • Providing support for NPD’s end users and clients on proprietary software including PowerView, Solution Folders, and DecisionKey (in-house application)
  • Providing front-line customer service support of trading communication in real-time
  • Provide excellent customer service
11/2005 07/2011
Los Angeles, CA
Helpdesk Support
Los Angeles, CA
Helpdesk Support
11/2005 07/2011
Los Angeles, CA
Helpdesk Support
11/2005 07/2011
  • Performs continual preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
  • Interface with, and provide support, to the Customer Relationship Management (CRM) Team who facilitate WAP Work Orders
  • Establish and maintain relationships with service providers, manufacturers, resellers and contractors
  • Perform minor customization to report SQL and executes queries
  • Perform some repetitive work
  • Support Department of the Navy Application and Database Management System (DADMS) customers, providing guidance and forms
  • Coordinates operational process improvement tests that tie in with overall continuous improvement efforts
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
James Madison University
Bachelor’s Degree in Computer Science
Skills Skills
  • Ability to maintain a professional and friendly attitude when working with end users
  • Great attitude and team player, ability to communicate and document conversations
  • Strong work ethic and ability to work independently as well as with a team
  • Ability to deploy and move equipment and monitors weighing up to 10 pounds
  • Knowledge of Microsoft Windows from XP to current version
  • Ability to work independently
  • Ability to work in a dynamic environment
  • Ability to analyze information and evaluate results to choose best solution and solve a problem
  • Escalating major incidents to IT management quickly and clearly
  • Training is 9-5 for a couple of weeks, till candidate is able to handle daily workload
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15 Helpdesk Support resume templates

1

Helpdesk Support Manager Resume Examples & Samples

  • 5+ years of Management experience
  • Experience working in large scale corporate environments of 1,000+ users
  • Windows XP and 7, MSO suite
  • ServiceNow ticketing system
2

Junior Helpdesk Support Resume Examples & Samples

  • Diploma or above in Computer Science or related disciplines
  • At least 2 years of working experience in technical support including network administration work and system operations
  • Proficient in market data systems and 3rdparty system such as Reuters, Bloomberg, EBS, Etrali, etc
  • Solid experience in Active Directory, DNS, MS Exchange & MS SQL
  • Able to communicate effectively to different levels of users. Able to work independently, and as a team
  • Good command of spoken and written English, Mandarin and Cantonese
  • Able to work on shift roster, on-call support, weekend and public holidays
  • Ideal candidate will be offered a permanent position
  • Troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
  • Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
  • Provide dealerboard system support and daily office automation system support
  • Perform IT helpdesk function by answering supports calls in a shift arrangement
  • Follow-up on user purchase and services subscription request
  • IT inventory, documentation and procedure update
  • PC, LCD, printer internal relocation
  • Internal video conference meeting setup and troubleshoot
  • Front office and Private Banking support experience will be advance
3

AP Helpdesk Support Resume Examples & Samples

  • Handling questions via email and telephone addressing vendor setup, tax forms and banking, and payment related issues, as well as policy, procedure, system access, and tool usage questions
  • Reporting/escalating issues through the appropriate channels
  • Effectively communicating information with his/her team members, internal customers, and vendors alike
  • Diagnosing and providing a path to resolving inquiries
  • Proactively identifying ways to avoid recurrence of issues by suggesting process improvements
  • Multitasking through multiple systems while troubleshooting with customers
  • Achieving call center metrics including average handle time, availability as well as schedule adherence and conformance
  • Additional responsibility as business needs dictate
  • Obsession with customer service
  • AP experience in a multinational environment would be advantageous
  • Pro-active individual who is detail-oriented, accurate, and well-organized
  • Ability to use critical thinking and logic skills to isolate and resolve issues in a timely manner
  • Superior time management and prioritization skills
  • Ability to meet deadlines and manage multiple priorities
  • Demonstrates strong oral and written communication skills within the department and with vendors
  • 2-3+ years in a finance-related or similar role, such as Customer Service, Help Desk, or Call Center
  • Proficiency in Microsoft Excel and other related software
  • Bachelor's degree in Business, Finance or Accounting; work experience considered
4

Junior Helpdesk Support Technician Resume Examples & Samples

  • Working closely with the Senior Infrastructure Manager in understanding priorities, and in some cases mentor our users in Woodbridge office with respect to problem resolution and, where possible, train these individuals to be able to resolve Level 1 type problems ‘on their own&#8217
  • Providing ‘entry-level’ training on basic applications (Word, Excel, Outlook) as needed
  • Provide after hour support, server patching and retail support for all brands
  • The position requires an effective communicator with solid PC / Networking skills
5

SAP Helpdesk Support Analyst Resume Examples & Samples

  • Primarily support the PTP (Procure to Pay) and OTC (Order to Cash) processes through end-user support and issue management
  • Promote best practice in the use of SAP, process improvement initiatives and offering advice/knowledge sharing
  • Act as a first point of contact for EMEA WDI (Walt Disney International) for SAP related issues
  • System Administration functions
  • Inbox management and query response
  • Release Management and Testing
  • Accountancy, Business or similar IT degree desirable
  • Good working knowledge (1-2 years) of SAP
  • Experience in Procure to Pay and Order to Cash areas
  • Excellent people and communication skills
  • Initiative, forward thinking and positive attitude. Willingness to leave comfort zone and learn new functionality modules
  • Ability to adapt to a changing environment as required
  • Good Excel and Powerpoint skills
  • Second language desirable
6

Helpdesk Support Specialist Resume Examples & Samples

  • 1+ year of previous Helpdesk Support experience
  • Broad knowledge in computer hardware
  • Proficient with Network Systems and various software (Windows Operating Systems, Microsoft Office, and Communication Technology)
7

Solutions Helpdesk Support Resume Examples & Samples

  • Numerate and analytical
  • Positive, resilient and customer focussed attitude
  • Excellent commutation skills both over the phone and in email
  • Proven ability to problem solve and deliver outstanding customer service
  • Commercial awareness and brand ambassador
  • Must be passionate about IT
8

Helpdesk Support Resume Examples & Samples

  • Providing first and second level helpdesk support which includes receiving calls, opening and logging helpdesk tickets, addressing issues that can be quickly resolved and routing/escalating trouble tickets to the appropriate resource
  • Installing and configuring both Apple Mac and PC hardware and software
  • Diagnosing and repairing hardware faults for Apple and PC
  • Replacing parts as required for both Apple and PC computers
  • Responding to calls within agreed time limits and updating tickets for tasks completed
  • Effectively prioritizing calls to ensure those that have greatest impact on the business are resolved first – understand who the ‘VIP’ and other special users are
  • Seeking support from Helpdesk Lead and or Supervisor for calls that pass their due dates, or where more experience is required in resolving a call
  • Escalating major incidents to IT management quickly and clearly
  • Part of on-call rotation
  • Performing other related duties as assigned
  • Recent Apple Certifications (Otherwise must complete within 6 months of hire date)
  • Experience with Adobe Creative Cloud
  • Experience imaging Apple and PC computers. (SCCM, Symantec Ghost, JAMF, or other Apple imaging tools and processes)
  • Proven ability to document issue resolution for helpdesk knowledgebase
9

Helpdesk Support Specialist Resume Examples & Samples

  • Responding to support requests on a daily basis
  • Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro)
  • Knowledge of Virus and Spyware removal techniques
  • Ability to open a computer and replace defective components
  • Ability to work in a team-oriented, collaborative environment
  • Experience with Microsoft Active Directory
10

Helpdesk Support Service Specialist Resume Examples & Samples

  • Provide technical assistance and support for issues related to internal and external applications
  • Respond to inquiries via email, over the phone and in person
  • Write training documents, help materials and procedural manuals
  • Train computer users on applications and procedures
  • Provide reports and email lists as needed
  • Monitor social media sites
  • Maintain and update internal sites and documents using SharePoint
  • Associates Degree in related discipline and one year of related experience; Or, High School or equivalent and two (2) years of related experience
  • Familiarity with Microsoft Office suite of tools
  • Secret Clearance or have the ability to get one. (must obtain interim secret to begin work)
  • Ability to troubleshoot problems quickly with strong problem solving skills
  • Be able to work both with a team and on an individual basis
  • Strong customer service, organizational skills
  • Previous help desk work
  • Microsoft Office Specialist Certification
  • SQL Query capabilities
  • Microsoft SharePoint experience
  • Knowledge of applicable DoD/Government policies and procedures and experience with Army Recruiting and/or Military
11

Helpdesk Support Service Specialist Resume Examples & Samples

  • Associates degree and a minimum of 3 years of technical experience in an enterprise help desk or desktop support role, or high school diploma or equivalent and 5 years of related technical experience
  • Must sign privileged level access agreement
  • Validate that security approvals and need-to-know are met for user requests
  • Create and configure user accounts not later than 5 business days after receipt of all proper documentation
  • Assist users with account issues, technical questions, and report and record system issues
  • Assist with data usage agreements and other user agreements
  • Person should have the knowledge, skills and ability to understand business processes that impact the above tasks
12

Technical Helpdesk Support Resume Examples & Samples

  • Triage, research and resolve Pharmacy application issues escalated from both internal and customer Level 1 Help Desks
  • Indentify defects in the Pharmacy System based on issue investigation and functional specs review
  • In depth, cross functional application troubleshooting using database access tools, general research tools, functional requirements and defect tracking systems
  • Maintain updates with customers on all open issues per department standards
  • Adavanced PC, Windows, Network and Hardware troubleshooting
  • Enter all calls in the Call Tracking System with accuracy and well documented call notes
  • Communicate effectively with Internal and External customers
  • MS Office (Excel, Word, Outlook)
  • Background in object oriented databases
  • Multitasking abilities
  • High levels of engagement
  • Knowledge of SAP preferred
  • Pharmacy Tech exp preferred
  • Bilingual differential for fluent Spanish speaking individuals
13

Helpdesk Support Specialist Resume Examples & Samples

  • Train users and answer questions
  • Answer users' inquiries regarding software operation to resolve problems, including requirements originating from a field location
  • Recreate user reported problems and observe system functioning to verify correct operations and detect errors
  • Maintain record of daily data communication transactions, problems and remedial action taken
  • Provide customer phone and email support
  • Record, track and report customer calls
  • Identify, enter, and track discrepancy reports
  • Provide Tier 1, 2, and 3 support; and
  • Gather and document system requirements
14

Helpdesk Support Engineer Resume Examples & Samples

  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Escalates complex problems to the Remote SupportEngineering staff or Field Engineering
  • Typically provides technicalsupport for Internal and External customers
  • Responsible for providing the first-line of after-sales telephone technicalsupport of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
  • Experience 1 to 3 Years (preferably in an international voice process)
  • Willingness and ability to work in shifts (24 x 7)
  • Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
  • Multitasking and coordination skills
  • Team Player
  • Well versed with technology (understanding of networks, monitoring, MAC, Linux, Windows)
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
  • Familiar with ITIL process and work flow
15

Tier Clinical Helpdesk Support Analyst Resume Examples & Samples

  • Answering phones promptly
  • Performing troubleshooting for desktop printer issues as well as checking wireless settings
  • Performing password resets
  • Updating knowledge base articles
  • Meeting service level agreements (first call resolution, speed to answer, maintaining a high level of customer satisfaction)
  • Providing excellent customer service in a fast paced environment
16

Clinical Helpdesk Support Analyst Resume Examples & Samples

  • Responds to incidents regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to, workflow issues, application errors, user access, and functionality
  • Will receive, analyze, and process the EMR requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc
  • Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
  • Responsible for driving resolution of Incidents on a 24/7 desk
17

Helpdesk Support Resume Examples & Samples

  • Associates degree or higher; At least 3 to 5 years of progressive support, call center, and system administration experience
  • Prior experience in large, multi-national firms
  • Enjoys a fast-paced environment
  • Exposure to regulatory requirements (HIPAA, SOX, etc)
  • Strong desktop support with hardware break fix
  • Strong Microsoft Windows (Win7 & 10), Outlook, and Office (Word and Excel) experience
  • Ability to deploy and move equipment and monitors weighing up to 10 pounds
  • Ability to work during the weekends and / or provide rotational 24/7 remote support as needed
  • Major implementation and rollout (200+ PCs) experience
  • Strong work ethic and ability to work independently as well as with a team
  • Exchange back end server experience a plus
  • Training experience a plus
  • Ability to speak Spanish and / or Portuguese a plus to support offices in Latin America
18

Associate, nd Level Helpdesk Support Resume Examples & Samples

  • Provide timely and accurate second level Help Desk support for our global applications within our National Support Center (NSC)
  • Meet set Service Level Agreements for assigned support tickets; provide assistance to employees via ServiceNow ticket escalation applications, and managing administration tasks
  • Support first level agents working with internal and external users; liaise with US and Global IT groups
  • Apply understanding of business terminology and processes to support role; offer application support and knowledge share with peers
  • Assist in developing first and second level training and procedures for the NSC; maintain technology guidelines, operating procedures and support documentation
  • Minimum three years of IT Helpdesk application support or service integration experience; preferably within a support center or similar environment
  • Ability to manage various technologies and complex issues; ability to handle multiple tasks on a short deadline
  • Technical experience in many areas of networking and software including LAN, Wireless devices, Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and third party applications; knowledge of ITIL Incident Management and Service Desk processes
  • Flexibility to work overtime and on weekends to support a 24x7 environment and at peak times; ability to be on-call during weekends and afterhours
19

Helpdesk Support Resume Examples & Samples

  • Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. This position is 100% phone support
  • Minimum of two years in a customer service IT support role
  • Superior customer service skills, understanding customer urgency
  • Support experience with
  • Experience within a support role for more than 1000 customers/users
  • Familiar with ITIL or HDI Help Desk methodology
  • N/a
20

Helpdesk Support Call Coordinator Resume Examples & Samples

  • Be customer focused
  • Possess good communication
  • Can work as part as a team or individually
  • Possess good organisational and administration skills
  • Must be PC literate with basic knowledge of Microsoft Windows and associated programs
  • Be tactful and diplomatic
  • Previous administrative experience
  • Recent helpdesk/administrative experience
21

Customer Resolution Helpdesk Support Agent Hospitality Solutions Resume Examples & Samples

  • HS Diploma/ GED or equivalent
  • Previous help desk / customer support experience
  • Good knowledge of Microsoft Office Suite (Word, Excel)
  • Able to understand technical language
  • Ability to make quick and sound decisions and be able to meet deadlines under pressure
  • Travel Related online booking experience with related sites such as Booking.com, Expedia, Orbitz, etc
  • Basic knowledge of the hotel IT-environment
  • Experience with OPERA or MICROS a plus
22

Helpdesk Support Resume Examples & Samples

  • Microsoft Operating Systems and products including Windows Servers 2008 to 2016, Active Directory, Microsoft Exchange 2010, Microsoft Office 2013 and above, Windows 7, 8, 8.1 and 10, Microsoft SharePoint
  • Cisco Network Infrastructure, iOS, Cisco Unified Communications Infrastructure and Cisco Jabber
  • Polycom Video Conferencing infrastructure and endpoints
  • PC, Laptop and Tablet build, configuration and troubleshooting
  • Mobile Device Management and Android Mobile OS configuration and troubleshooting
23

Helpdesk Support Analyst Resume Examples & Samples

  • Troubleshoot for Windows 2000-8.1 and have good working knowledge of Office products; provide printer/fax support
  • Good knowledge of Active Directory and Group Policies; administer Exchange server
  • Good knowledge of virtual administration (HyperV , VMWare or KVM)
  • Support production environment as requested
  • Experience determining when to own an issue to resolution and when to escalate
  • Skilled in accurately identifying the impact of issues and assigning appropriate urgency to their resolution
24

Helpdesk Support Resume Examples & Samples

  • Clean up computers both physical & applicational
  • First Class treatment for All Clients
  • ** Long term contract *****
25

Helpdesk Support Resume Examples & Samples

  • In a courteous manner, fields incoming help requests from end users via both telephone, e-mail and ticket queue
  • Prioritizes and schedules timelines for problem resolution. Escalates high level issues (when necessary) to the properly experienced technician
  • Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Accesses software updates, drivers, knowledge bases, and "FAQ" resources on the Internet to aid in problem resolution
  • Performs continual preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
  • Tests fixes to ensure problem has been successfully resolved
26

Helpdesk Support Analyst Resume Examples & Samples

  • Trouble-shooting and diagnosis of technical issues for users
  • Maintain objectivity in effective problem resolution
  • Escalate problems to Level II and supervisor based on department operations and procedures as necessary
  • Handle all incoming technical support problems using Remedy's ticketing system and other systems as required
  • Follow all department procedures
  • Weekend rotation and overtime potential
  • Person should have a background exercising strong customer service skills within a structure call center environment 2.Windows 7(preferred) (1-2 years experience supporting / troubleshooting)
  • Microsoft Office Suite 2007/2010 (1-2 years experience supporting troubleshooting
  • 1-2 years of call center / technical support experience in an environment that uses a ticketing system
27

Helpdesk Support Analyst Resume Examples & Samples

  • Responsible for providing technical customer/helpdesk support
  • Prioritize and execute tasks in a fast-paced environment
  • Troubleshoot issues using multiple platforms
28

Helpdesk Support Resume Examples & Samples

  • Rapid response and ownership of issues and requests reported by customers via telephone, email or support ticket
  • Document and report on all work performed on behalf of customers
  • Acquire, stage, and deploy computers, printers, software, and peripherals
  • Work with service providers to expedite and resolve issues impacting productivity
  • Produce verbal and written status reports with emphasis on high-profile issues
  • Establish and maintain relationships with service providers, manufacturers, resellers and contractors
  • Proactively monitor, assess and address support requirements
  • Create system and support documentation as required
29

Helpdesk Support Resume Examples & Samples

  • Must have 2-3 years in a complex helpdesk environment
  • Must be fine with 100% phone support
  • There will need to be knowledge of AD for account set up and troubleshooting for access issues
  • There needs to be some experience with networking and tracing connectivity issues and IP's
30

Helpdesk Support Specialist Resume Examples & Samples

  • Provide exceptional IT service to TransPerfect employees
  • Install and support Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
  • Respond to support requests on a daily basis
  • Perform analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
  • Document and maintain an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro) and Mac OS X
  • Experience with basic networking and connectivity – DHCP, DNS, Cabling, etc
  • Thorough understanding of Virus and Spyware removal techniques
  • Thrive in a dynamic, fast-paced environment
  • Work well in a team-oriented, collaborative environment
  • Detail orientation is a must
31

Helpdesk Support Resume Examples & Samples

  • Provide Navy technical project and program offices with needed administrative support services
  • Assembles administrative support service solutions and reports that meet technical project reporting requirements
  • This task includes: submit requests and process computer requirements for employee communication services (NMCI, cell phone, desk telephone, air card, etc.), financial status reporting, filing and document retrieval, process badge requests/renewal and SAAR forms, create and process documentation required for official visits, provide quality correspondence, Maintain accurate and current muster lists, receive and distribute incoming mail, supplies, packages, and process outgoing mail and packages
  • Must be able to communicate effectively Must demonstrate professional behavior at all times when dealing with clients, management and employees
  • Must be able to support and work in a proactive team environment Must hold the safety of yourself and those around you as the number one priority in the workplace
  • The ability to possess a Government CAC card required
32

Technical Helpdesk Support Resume Examples & Samples

  • Great Customer Service and Attitude
  • 1-2 yrs. Technical Help Desk
  • Office 2010 product knowledge
  • Responds to Help Desk tickets and telephone call requests for technical support
  • Attempts to answer all questions (e.g., common problems and general
  • Creates, updates, and resolves all issues within the current issue tracking system
  • Provides remote technical assistance to end users
  • Adheres to departmental standards and ensures appropriate use of information systems
  • Ability and desire toward learning new technologies and maintaining industry standards
  • Establishes and maintains positive and effective work relationships with co-workers, clients, members, providers, and customers
33

Helpdesk Support Resume Examples & Samples

  • Basic understanding of modern software design and development methodologies
  • Able to apply consistent quality and security standards
  • Ability to work effectively in a team and with clients
  • Organized and follows through and follows up without supervision
34

Helpdesk Support Service Specialist Resume Examples & Samples

  • Possess a SECRET clearance
  • Must be able to obtain the Security+ certification and provide proof that the candidate is enrolled into the CompTIA Continuing Education program before start
  • Must obtain HDI certification within 90 days of hire
  • Knowledge of and experience troubleshooting Windows 7
  • Must be knowledgeable with the concepts and policy controls of Active Directory
  • Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, VPN client connectivity
  • Must be able to work any shifts – 24 x 7 WORK LOCATION: FT. KNOX, KY
35

Tier-helpdesk Support Resume Examples & Samples

  • Aptitude for training end-users on software applications
  • 2 years experience with PC's and peripherals,MS Office, Mac OS, Windows 95 / 98 / 2000 / NT / XP
  • 2 years experience with the Internet and Internet based applications
  • Fluency with speaking and writing in Spanish/French is a plus!
36

Helpdesk Support Specialist Resume Examples & Samples

  • A strong customer service background required
  • Ability to work flexible hours is required as staffing is based on business needs
  • Required to provide evening, weekend, or holiday support when needed
  • Dedicated home office space and internet connection required
  • Able to work independently and utilize tools to stay connected to the team
  • Ability to adapt well to change
  • Willingness to participate in an extensive modular training program
  • A bachelor's or associate's degree is preferred
37

Level Helpdesk Support Resume Examples & Samples

  • Respond to basic routine customer inquiries via e-mail, using scripted responses and phones
  • Communicate clearly and concisely, both orally and in writing, with parents, students, and institutions regarding registration and scoring processing
  • Handle candidate interaction via telephone or email contact for a variety of service transactions or inquiries in a polite and professional manner
  • Handle transaction or processing work including refunds, key entry, written correspondence and basic resolutions
  • Utilize Customer Relationship Management (CRM)
  • Quickly and creatively solve problems to ensure consistent, quality service to the candidate
  • Demonstrate high quality customer service interactions
  • Provide complete and accurate information
  • Achieve individual performance metrics/goals including, but not limited to: attendance, adherence to schedule, adherence to working shift, use of CRM, quality, e-mail RPH, telephone talk time, meeting deadlines, and meeting cycle time for transactional processes
38

Helpdesk Support Petware Project Resume Examples & Samples

  • Knowledge of and skill in supporting multiple LAN / WAN environments
  • Knowledge of and skill in supporting Operating Systems, primarily Windows 2003 SVR & XP
  • Must have mental processes for reasoning, remembering, mathematics and language ability, (reading, writing, and speaking the English language) to perform the duties proficiently
  • Demonstrated ability to take appropriate action in crisis situations
39

Helpdesk Support Resume Examples & Samples

  • Maintains list of system related issues and bugs
  • Prioritizes issue log with management and collaborates with engineering team for resolution
  • Coordinates operational process improvement tests that tie in with overall continuous improvement efforts
  • Maintains SOPs for each process area within the DC
  • Provides insight into operational practices and issues that contribute to customer satisfaction concerns
  • Work with DC leadership and engineering team to facilitate customer service related issue resolution
  • Responsible for asset tracking and management of operations computer hardware (scanners, printers, computers etc.)
  • Implement workflow specific software
  • Additionally support issues that may arise such as workstations, Wifi, printers, scanners etc
  • 2+ years of technical experience and along with the ability to troubleshoot application related issues
  • Experience with resolving issues as they pertain to workstations, laptops, printers, scanner etc
40

Helpdesk Support Specialist Resume Examples & Samples

  • Responsible for responding to queries either in the ticketing system, over the phone or in person
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; Respond to customers seeking help
  • Provide customer training of computer, email & telecommunications system features and functionality
  • Monitor daily performance of computer systems; Run diagnostic programs to resolve problem
  • Able to troubleshoot and walk customers through problem-solving process
  • Clean up computers; Install, configure, modify, and repair computer hardware and software
  • Resolve technical problems with Local Area Networks (LAN)
  • Install company specific computer peripherals for users
  • Reviews daily work tickets to avoid overdue tickets
  • Ensure proper security procedures are implemented and enforced
  • Troubleshoot any physical cabling (voice & data) issues at all offices (Corporate and remote sites)
  • Windows operations systems proficiency
  • Hosted POP/IMAP/Exchange email administration knowledge/experience
  • Active directory administration experience
  • Windows server administration experience
  • Experience with 1000+ desktops/laptops deployed at remote sites, Printer, Scanner, VPN, Citrix, MS Word/Excel/Outlook troubleshooting
  • In-depth understanding of LAN concepts
  • PC imaging and deployment knowledge/experience
  • Bachelor’s degree or comparable industry experience and training
  • Must have excellent written and verbal communication skills with must be able to interface with both technical and non-technical personnel
  • Has knowledge of commonly used concepts, practices, and procedures within Helpdesk Support field
  • Technical hands-on experience troubleshooting an remote environment
  • Strong initiative skills with attention to details involving administration tasks and project management
  • Be a TEAM player and have demonstrated professional leadership skills for future development
41

Helpdesk Support Resume Examples & Samples

  • Help desk support for NAVAIR National Help Desk at NAWCWD
  • Provide Help Desk Tier 1 support to China Lake and Pt. Mugu, taking and routing phone calls and emails
  • Create and assign tickets in the Help Desk Expert Automation Tool (HEAT)
  • Track tickets in the Help Desk Expert Automation Tool (HEAT), providing maintenance or processing for close out
  • Research misrouted tickets and route to correct teams
  • Update customer profiles in HEAT for China Lake and Pt. Mugu
  • Determine if HEAT tickets need Service Level Agreement (SLA) Support and assign items to correct SLA
  • Determine if HEAT tickets require the support of the Work Acceptance Process (WAP) and assign a Work order
  • Interface with, and provide support, to the Customer Relationship Management (CRM) Team who facilitate WAP Work Orders
  • Review all approved or returned Information Technology Procurement Requests (ITPRs), using NAV-IDAS
  • Train customers in the use of HEAT and NAV-IDAS
  • Update IPTR User Distribution Lists
  • Support Department of the Navy Application and Database Management System (DADMS) customers, providing guidance and forms
  • Conduct phone and email surveys, gauging customer satisfaction
  • Requires the ability to possess a government CAC card
42

Helpdesk Support Resume Examples & Samples

  • Must have a desire to build a career in sales
  • Bachelor's degree in Business Administration, Marketing, Management or similar major or military experience
  • Prior experience in service-oriented sales is preferred
  • A sense of urgency, excellent presentation skills, and a high standard of professionalism and character
  • A desire to learn and teach
43

Helpdesk Support Resume Examples & Samples

  • 2+ Years HD Experience within Microsoft Environment (Windows XP and 7) Level 1, password resets basic troubleshooting, triage calls(Enterprise level environment paced has been most successful)
  • 100% phone support We are seeking candidates with in depth troubleshooting skills
  • Great attitude and team player, ability to communicate and document conversations
44

Desktop / Helpdesk Support Technician Resume Examples & Samples

  • Support internal users and executives. (110 user environment)
  • Handle troubleshooting issues with the end users with great customer service
  • Take tickets to troubleshoot, printers, networks, servers, PC's, laptops, mobile devices
  • Must have experience with Windows 7/10, Active Directory, Outlook/Exchange
  • Must be passionate about IT, professional, punctual, and reliable
  • Posses ability to grow with company as they scale, teach new hires
45

Helpdesk Support Resume Examples & Samples

  • Troubleshooting hardware
  • Building user desktops and servers
  • Operating system maintenance
  • Local and remote user support
  • Close communication with Clearwater clients to identify and resolve data issues
  • Remote software deployment
  • Basic troubleshooting of scripts in Python, Perl, Bash, etc
  • Memtest, Seatools or PC Check
  • Mac and PC hardware, printers, scanners, computer peripherals and Mobile devices (iOS and Android)
  • Networking knowledge in LAN, WAN, DHCP, DNS and cabling
  • Basic troubleshooting in
46

Senior Helpdesk Support Resume Examples & Samples

  • Understand the benefit of a Ticket tracking system
  • Work as a team with Helpdesk, Operations and Network Administrators
  • Physical demands are described as medium (exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and up to 10 lbs. force constantly to lift, carry, push, pull, or otherwise move objects, including the human body)
  • A minimum of 4 years’ experience in a desktop support role
  • Familiarity with Cloud-based IT solutions (Dropbox, Box, Google)
47

Team Lead Helpdesk Support Resume Examples & Samples

  • Bachelor's degree (or higher) or foreign equivalent degree required with Computer Science, Engineering, Information Technology or related field preferred
  • Working knowledge of ticketing systems required
  • Minimum eight (8) years of customer service experience required
  • Minimum of three (3) years of supervisory experience required
  • Prior IT experience preferred
  • Working knowledge of HPE IT Service Manager (ITSM) preferred
  • Working knowledge of Cisco Unified Contact Center Express (UCCX) preferred
  • Refining industry experience preferred
  • LI-LP1
48

Helpdesk Support Specialist Resume Examples & Samples

  • Knowledge of basic computer skills, including troubleshooting internet connections, browser problems, documents uploads, and proficiency in any helpdesk ticketing system
  • Basic computer troubleshooting, analysis, research, critical thinking, and problem-solving skills with keen attention to detail
  • Ability to effectively prioritize multiple tasks and priorities with frequent interruptions, occasionally in urgent situations
  • Ability to provide reliable phone support to end users and maintain high availability by efficiently processing calls
  • Ability to communicate instructions and information effectively in a manner appropriate to the technical knowledge of the audience
  • Ability to promote and follow county and Court business policies, procedures, standards, and guidelines
  • Strong written and oral communication and interpersonal skills
  • Ability to be self-motivated and goal oriented, capable of working in a fast-paced and changing environment while providing exceptional customer service
49

Helpdesk Support With Italian Resume Examples & Samples

  • Fluency in Italian
  • Fluency in English
  • Part-time schedule (9:00 – 13:00)
  • Proficient in relevant computer applications (Internet explorer, Outlook, Microsoft Office)
  • Problem solving and analysis skills
50

Clinical Helpdesk Support Analyst Resume Examples & Samples

  • 1+ years of experience in one or more of the following EMR applications – Epic, Cerner, McKesson and MeditechA+ Certification
  • 1+ years clinical care delivery experience
  • 4+ years of relevant experience or equivalent combination of education and work experience / High school diploma or equivalent required. Associates degree, technical college or some college course work preferredApplies good understanding of customer service techniques as required to address PC
  • Previous team leadership experience
  • Demonstrates a service philosophy in all interactions with clinicians and colleagues
  • All candidates will have to be shift flexible. Nights and weekend work will be required
51

Technical Helpdesk Support Resume Examples & Samples

  • Knowledge of Office 2016 suite and Office 365
  • Experience with ticketing systems
  • Knowledge of VPN related troubleshooting
  • Familiarity with cloud based applications and basic diagnosis and troubleshooting of internet applications
  • Knowledge working on ACD phones
52

Helpdesk Support Resume Examples & Samples

  • Knowledge of Windows 7/ 10 operating system troubleshooting and understanding of MAC operating systems
  • Experience with Remote desktop tools
  • Experience with chat support and email support in addition to phone support is a plus
53

Intern, Helpdesk Support Resume Examples & Samples

  • Determines the most effective manner to resolve customer's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with senior and management staff as well as other teams when necessary
  • Records required information in the appropriate ticketing systems. Updates records with in-depth information about work performed and documents resolution information accurately upon closure
  • Adhere to published SLAs for response and resolution times
  • Grant and remove access to new-hires, internal promotions/changes, and terminations
  • Develop and document solutions to known issues in the team knowledgebase
  • Develop training for team members and other internal colleagues
  • Education:AS in Computer Science, Engineering, Math or Science required; BS degree preferred
  • Experience:1 - 2 years of applicable experience in a technical support role preferably with some experience working in a call-center environment or a desktop support role
  • Demonstrated ability to analyze complex problems and resolve them using both documented and non-documented solutions
  • Ability to research solutions or information regarding technical issues
  • Able to multitask, prioritize, and work well under pressure and in high-stress situations
  • Must have a good command of the English language in order to provide effective support both in-person and remotely
  • Ability to remain organized, on-task, and manage time efficiently
  • Strong analytical, problem solving, communication and relationship building skills
  • POISE ambassador - values in work assignments and business relationships (already in SuccessFactors)
  • Microsoft Windows operating systems
  • Android, Windows, and iOS mobile devices
  • Enterprise print hardware and software
  • PeopleSoft Financials
  • Oracle SQL
54

Helpdesk Support Resume Examples & Samples

  • Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors
  • Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems
  • Must be able to Public Trust Clearance (credit and background)
  • Minimum 4-5 years of progressive experience in a call center providing technical IT support
  • Strong customer service skills
55

Helpdesk Support Resume Examples & Samples

  • Provides software and system troubleshooting and support
  • May provide guidance and work leadership to less-experienced technicians
  • DoD 8570 Level 1 or higher
56

Helpdesk Support Resume Examples & Samples

  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Report issues to the Service Desk for escalation
  • Assign users and computers to proper groups in Active Directory
57

Helpdesk Support Resume Examples & Samples

  • Working knowledge of networks, particularly Ethernet topology and TCP/IP protocols
  • Comfortable working with mainframe sessions
  • Ability to walk the client through Windows operating system
  • Configuration and installation problems such as installing printers and other peripheral drivers and remote access networking
  • Ability to support the following applications and operating systems
  • O Windows 2007
58

IT Specialist / Helpdesk Support Resume Examples & Samples

  • Provides technical support to Lockton IT users
  • Assists end users in operation of computers, peripheral and software applications
  • Documents incoming requests and routes tickets to appropriate Information Technology Technician when required
  • Hardware troubleshooting and replacement
  • Software troubleshooting, installation, and configuration support
  • Moves, adds, and changes to desktop and network equipment
  • Simple user and account administration
  • Provides consulting and training as needed for IT systems and services
  • Documents incoming requests and handles help desk processes as appropriate
  • Provides hands-on assistance, troubleshooting, and installing PC and network hardware and software components
  • Provides exceptional customer service and adheres to the Lockton Philosophies
  • Supports Information Technology department's vision, mission, goals, and strategies
  • Makes decisions in compliance with established corporate and department standards
  • Good organizational skills to prioritize workload to meet time sensitive deadlines
  • Assists in developing short-term and long-range objectives and strategies
  • Maintains awareness of new system procedures and processes, software capabilities, and other technological advances
  • Performs other work-related duties as assigned
59

Helpdesk Support Resume Examples & Samples

  • Answer and resolve inbound technical calls at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 24x7x365
  • Proficiently manage the resolution of inbound technical calls; balancing the need for customer service and issue resolution with the constraints of a call handle time goal
  • Demonstrate a highly developed sense of integrity and commitment to customer satisfaction
  • Work in a low-wall cubicle environment with moderate noise levels
  • Bachelor's degree preferred, but HS Diploma/GED and 2+ years of experience accepted
  • 1+ year of experience in a call center environment where success was gauged by balancing call handle time and first call resolution
  • 1+ years’ of experience in technical support (preferably in a helpdesk) with experience with resetting passwords and verifying permissions
  • Experience using an incident or call tracking system
  • Willingness to work a schedule described above
60

Helpdesk Support Resume Examples & Samples

  • Provide a high level of support around specific projects for internal employees located in the North America market
  • Research, diagnose, resolve or escalate technical and procedural issues that are project based using multiple tools and documented process
  • Use critical thinking skills, and probing questions to identify and resolve issues based on documented troubleshooting
  • Clearly log and assign tickets as outlined in department documentation and problem management requirements. Own the end to end lifecycle of issues reported to you, while keeping customers informed when necessary
  • Communicate to employees with a high level of Customer Service that is easy to understand and non-technical
  • Take personal accountability to meet project requirements and be punctual to all scheduled shifts
  • Remain cool under pressure and effectively handle stress, change, and uncertainty. Be open to feedback to grow your performance
  • Position is located in Rocklin, CA
  • Must be willing to work none traditional hours including, early mornings, evenings
  • 2 years of Service Desk or equivalent job experience. Retail experience is a plus
  • Experience in troubleshooting Customer Terminal issues in a retail environment is a plus
  • Experience in troubleshooting Network issues in a retail environment is a plus
  • Dependability, Self-Motivation, and a drive to excel
  • Must be able to react quickly to change, handle ambiguity and adapt to cultural differences
  • Ability to multitask, while maintaining a high level of customer service
  • Ability to maintain a Growth Mindset, constantly acquiring and folding in feedback to attain a higher level of performance
61

Helpdesk Support Resume Examples & Samples

  • Soft skills are very important- clear communication, personable
  • An Associate degree or one or more technology certifications is required, (e.g. Apple, Microsoft, COMPTIA A+ or Network+, etc.)
  • Three to five years’ experience working with computer technology in a business environment required
  • Experience in providing telephone based assistance or instruction
  • Bi or Multi-lingual a plus
62

Helpdesk Support Resume Examples & Samples

  • Responds to customer technical problems/issues related to software and applications via phone and/or online support
  • High-volume fast paced call center environment
  • PC software and application support experience needed
  • Must be flexible with schedule
  • Must be able to pass a very basic technical screen, so some IT & computer knowledge is required
  • Advanced written and verbal communication skills needed
  • Must have clean criminal history to pass background check and also be able to pass drug test
63

Helpdesk Support Resume Examples & Samples

  • Ability to maintain a professional and friendly attitude when working with end users
  • Ability to analyze information and evaluate results to choose best solution and solve a problem
  • Ability to work in a dynamic environment
  • Knowledge of Microsoft Windows from XP to current version
  • Knowledge of Microsoft Office 2003 to current version
  • Knowledge of anti-virus software and pop up blockers
  • Knowledge of PC & Apple desktops and laptops
  • HS Diploma or above
  • 2 year work experience with workstation maintenance, repair and installation of Windows or MS Office
64

Junior Helpdesk Support Specialist Resume Examples & Samples

  • 0-3 years of relevant experience
  • Ability to quickly diagnose and fix problems
  • Ability to operate in a dynamic, fast-paced environment
  • Exceptional written, oral and interpersonal communication skills
  • Working knowledge of a past Helpdesk/Support Ticketing system
65

Helpdesk Support Specialist Resume Examples & Samples

  • Maintains the scheduling system and new/improved work procedures for the processing environment
  • Monitors the applications, systems and hardware in the processing environment for abnormal processing conditions
  • Researches and resolves user problems as well as issues and problems with software systems, operations processing, and assigned processing environments
  • Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job
  • Coordinates the testing of applications, systems, processes and procedures, hardware and/or software changes
  • Analyzes and implements changes or additions to software systems and operations procedures
  • Trains internal customers (employees) on changes, new systems or new procedures
  • May identify new tools, technology, or processes that improve the overall processing environment or processing efficiency
  • Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate
  • Maintains the operations support disaster recovery/business continuity plans for the assigned processing environments. Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing
  • Completes project assignments and special projects commensurate with job expectations
66

Tier Helpdesk Support Resume Examples & Samples

  • Support components such as desktop components, server components, and wireless services and support components / Address user tickets regarding hardware, software and networking
  • 3-5+ years of experience with desktop application environment and network troubleshooting
  • Strong written and oral communication skills, with the ability to engage in a self-directed fashion
  • Experience developing and managing deployment life-cycles using Microsoft TFS and related tools
  • US Citizenship required with ability to successfully obtain mid-level, agency specific security clearance (e.g., no bankruptcies within the last 26 years and no criminal record)
  • Microsoft Office Specialist
  • Experience with MVC framework, JQuery, Angular
  • Knowledge of and experience with Agile practices including Scrum, Kanban, and TDD
  • Prior cross-functional team experience
67

Helpdesk Support Analyst Resume Examples & Samples

  • 3+ years of experience in a Corporate Support position in a Technical environment with the ability to diagnose and troubleshoot system problems
  • Solid understanding of local and wide area networking protocols
  • Knowledge of Microsoft Operating Systems, specifically Windows NT, 2000, XP & 7
  • Understanding of Financial Business environments
  • Associate's and/or Bachelor's Degree in a related field
68

Helpdesk Support Resume Examples & Samples

  • Provides phone and in-person support to users in the areas of e-mail, directories
  • Provides support to users in standard Windows desktop applications
  • Serves as the initial point of contact for troubleshooting hardware/software PC and printer
  • 2+ years of experience with standard Windows OS applications and MS Office applications
  • 1-2 years’ experience troubleshooting hardware and/or software issues
  • 2-3 years’ experience in tier 1 help desk support
  • Proficient with Windows XP, 7, 8.1, and 10 environments
  • Proficient with Microsoft Office 2007, 2010, 2013 and Office 365
  • Experienced with troubleshooting common network issues
  • Experienced with Active Directory
69

Helpdesk Support Specialist Resume Examples & Samples

  • Performs testing of new system modifications
  • Provides assistance and guidance on monitoring the national helpdesk PIV mailbox
  • Helps in rolling out new software deployment for applications
  • Assists in the troubleshooting of issues that involve information systems
  • Responsible for troubleshooting the technology and systems
  • Responsible for solving issues by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
  • Responsible for compliance with all standard practices, procedures and policies governing principal duties and responsibilities in consultation with senior management
  • Maintains documentation needed for procedures, processes and audits
  • Maintains updates and closes any assigned/escalated tickets for this area in the ticketing system
  • Conducts necessary research to produce document(s) on the topic
  • Acts as a Liaison between end users and technical teams
  • Develops and maintains program templates and program related standard operating procedures(SOPs)
  • Creates status reports and communicates team status to management as identified on regular basis
  • Publishes information through a variety of communications methods (email, web, newsletters, etc.)
  • Helps senior management in conducting meetings, creates and disseminates meeting minutes
  • 5 years of relevant experience
  • AA/AS in related field
  • Proven analytical skills in information systems
  • Highly motivated and possess good technical and communications skills
70

IT Technician Helpdesk Support Resume Examples & Samples

  • Day to Day operations, responding to support requests and technical issues via E¬Mail, phone and other electronic medium such as the Continental Incident Management System
  • Desktop / Laptop break/fix with vendor support
  • Assist with the support with guidance from Infrastructure team of: Manufacturing Applications
  • HS Diploma/GED and or Associates Degree (IT related)
  • 3 + years IT-professional helpdesk experience
  • Good Problem Solving and strong Customer Service
  • Microsoft Windows XP, 7, 8.1, 10
  • Experience with hardware and software issue resolution
  • Proficient in communication / internet related protocols / applications such as VPN, Wireless including Cellular, LAN/WAN, Cisco VPN Client, iPass, and Lotus Notes
71

Helpdesk Support Level Resume Examples & Samples

  • Work in concert with other members of the IT department to troubleshoot
  • Answer Helpdesk telephone at all times during the scheduled workday
  • Properly log incidents into the Helpdesk ticketing system and resolve them in a timely manner
  • IP Phone support – basic support, changing extensions, putting user’s name on the phone
  • Excellent communications skills, both verbal and written are required
  • Hardware; Microsoft Windows Operating Systems (7,10), Microsoft Office Suite (2010, 2013) and MAC OS X
  • 1-4 years of previous Helpdesk support experience with ticketing systems
  • Must be able to take direction remotely and adhere to standard operating procedures and policies
72

Helpdesk Support Resume Examples & Samples

  • Manning a help desk for incoming calls and walk up problems related to a project to implement Office 365 (email only)
  • Understanding the configuration and escalation points when not able to resolve
  • Opening, updating and closing trouble tickets for users
  • Windows Operating System configuration
  • Use of imaging tools
  • Application installation and trouble shooting
73

Helpdesk Support Specialist Resume Examples & Samples

  • Typically requires high school diploma or equivalent
  • 1+ years of experience providing desktop support and server assistance in a Microsoft Windows 7 and 8 and Microsoft Office 2010 (or later) environment
  • 1+ years of experience performing troubleshooting and supporting software including issues due to service packs and hot fixes for approved systems and devices. Support encompasses desktops, laptops, tablets, smartphones, iPhone or iOS device, Apple/Mac, Blackberries and other emerging technologies
  • Effective written and verbal communication
74

Helpdesk Support Analyst Resume Examples & Samples

  • Resolve customer enquiries in an articulate, timely, and courteous way seeking to deliver quick and effective solutions
  • Escalate issues to internal Product Management and Development teams when necessary, clearly articulating problems and steps required for resolution
  • Clearly communicate with end users, educating them and dealing with all queries on the use of ICE Instant Messaging platform
  • Provide root cause analysis and issue resolution guidance to remote Systems Operations, Development and Quality Assurance teams
  • Coordinate with customer technology staff and the ICE sales team to assist in setting up new users and resolving customer issues on an ongoing basis
  • Providing front-line customer service support of trading communication in real-time
  • Produce periodic operational reports, document and update internal procedures, and assist with special projects as needed
75

Glaas Helpdesk Support Resume Examples & Samples

  • 2+ years’ of Technical Help Desk support
  • 2+ years’ experience with Compusearch PRISM
  • Customer Service Oriented
  • Ability to Multi-Task and prioritize
  • Excellent written documentation skills
  • Ability to creatively problem solve
  • Excellent analytical and assessment skills
  • Self-motivated and ability to work well in a team
  • Regular on-call support (24x7)
  • Regular shift work
  • ACTIVE SECRET CLEARANCE
  • 1+ years’ experience with USAID GLAAS application
  • 1+ years’ SQL experience
76

Disa Field Engineer Helpdesk Support Resume Examples & Samples

  • A+ or MCP Certification
  • Exposure to Microsoft Windows Active Directory
  • Exposure VMware vCenter & Horizon View
  • Exposure NetApp Data OnTAP
77

Helpdesk Support With Top Secret Clearance Resume Examples & Samples

  • Perform Tier 1 level support for desktop and network related issues
  • Create/edit standard operating procedures, SOPs
  • This position is considered to be a “Federal Emergency Response Official” which means you may be asked to report in the event of a threat, hazard, or natural disaster
78

Helpdesk Support Analyst Resume Examples & Samples

  • Co-ordinating with European colleagues to man the Helpdesk helpline
  • Working through the Remedy task ticketing system to close off issues expediently
  • Providing support for NPD’s end users and clients on proprietary software including PowerView, Solution Folders, and DecisionKey (in-house application)
  • Imaging and setting-up machines for new employees, upgrades etc
  • Assisting with moves, adds and changes
  • Providing user training and assistance
  • Provide onsite support to remote office locations
  • Completing ad-hoc projects
  • You will also be responsible for providing periodic reports, inventory management and other administrative tasks, as needed
  • 3-5 years IT experience in a business environment
  • Proficient in Windows (all versions), Remedy (or equivalent), MS Office, Active - Directory, and Internet Explorer
  • Experience with servers and VM environments a plus
  • Excellent troubleshooting and problem research skills
  • Candidates must be customer oriented, self-motivated, ambitious, and dedicated team player
  • Ability to interface effectively via phone or email with both technical and non-technical users
  • Candidates must be willing to travel and to be flexible with working hours to suit business need when required
  • Experience with routers, switches, and phone systems a distinct advantage
79

Helpdesk Support Services Specialist Intermediate Resume Examples & Samples

  • Preferred education/experience - Four years relevant experience OR 2 years relevant experience and an Associate's Degree in a Technical Discipline or related field
  • Requiredtraining - CompTIA Security+ certification with enrollment in their Continuing Education program AND at least one additional related computing environment (desktop OS) certification. Examples: MCITP (Enterprise Desktop Support Technician), MCP, MCSA, MCSE
  • Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements at a moment's notice, sometimes in very stressful situations
  • Provide desk-side information technology support to U.S. Army war-fighter customers/users at a military installation
  • Must be able to interface with individuals and military/civilian professionals at all levels of the organization
  • Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others