Support Rep Resume Samples

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GH
G Herman
Gail
Herman
10490 Kutch Valley
Boston
MA
+1 (555) 167 8585
10490 Kutch Valley
Boston
MA
Phone
p +1 (555) 167 8585
Experience Experience
Philadelphia, PA
Tier, Tech Support Rep
Philadelphia, PA
Haag Group
Philadelphia, PA
Tier, Tech Support Rep
  • Providing Tier 1 technical support to Authorized Users for all Contacts received, documenting all case notes in Salesforce Service Cloud, including
  • Replicating and escalating to CLIENT Tier 3 support staff any Issues involving product performance and/or content issues in accordance with CLIENT Standards
  • Recommending and updating Knowledge Base articles that will assist agents in delivering accurate issue resolutions in a timely manner
  • Resolving Issues for all Contacts to the extent possible using Tier 1 resources
  • Providing Authorized Users support via phone, email, and other channels in accordance with CLIENT Standards
  • Analyzing Issue trends, including top Contact drivers, and recommend and implement action plans, with CLIENTs approval, to reduce Issues
  • Keeping CLIENT updated with alerts regarding Alorica tools, software or system outages, and major incidents, in each case advising of any new or changed information
Phoenix, AZ
Consumer Care Support Rep
Phoenix, AZ
Turner-Bruen
Phoenix, AZ
Consumer Care Support Rep
  • Manage all outstanding Pop's , ensuring that all are closed and invoiced in a timely manner
  • Provide accurate tracking of all customer order status directly to the stores, including the actual delivery date for mattress orders
  • Works with Accounting Department to collect monies due on outstanding balances on customer accounts
  • Management of all orders in Oracle & DYNAMICS AX
  • Manage the order process to ensure that all customers deliver by the order request/due date
  • Finance -- provide credit memos and ensure closure of Oracle SO's & DYN Pop's for invoicing
  • Enter Flagship orders shipping direct for store replenishment
present
Boston, MA
Technical Support Rep, Associate
Boston, MA
Prohaska-Lemke
present
Boston, MA
Technical Support Rep, Associate
present
  • Executes with passion, believes you can be more through self-development and improvement
  • Executes with passion, believes you can be more thorough self-development and improvement
  • Manage and work support tickets per industry best practices utilizing existing CRM systems
  • Coordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines
  • Maintain working lab systems to facilitate reproduction of customer issues
  • Reports to the Technical Support Manager
  • Maintain and continue to develop in-depth knowledge of LOGICnow products and services
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Kean University
Bachelor’s Degree in Computer Science
Skills Skills
  • Knowledge of basic firewall configuration on IOS based modems
  • Basic understanding of RF and the structure of the cable plant Flap List, SNR and various RF plant related measurements
  • Knowledge of in-house diagnostic tools is helpful Knowledge of DOCSIS specifications
  • Knowledge of UNIX, NOVELL, LINUX is helpful Knowledge of CSG/ICOMS and Remedy Ticketing system
  • Knowledge of Windows 98SE, NT, 2000, XP and Macintosh OS 9.0 and up Knowledge of CATV Technology
  • Can speak to customers in a polite and professional manner
  • Knowledge of Internet and LAN technology, including TCP/IP Protocols
  • Legacy modems – UBR905 –Cisco IOS and RIP routing Basic firewall configuration on IOS based modems
  • Hardware – Cable Modems/Routers
  • Knowledge of diagnostic tools to troubleshoot DOCSIS Modem issues
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15 Support Rep resume templates

1

Gwim Senior Operations Rep-wealth Mgt Banking Support Rep-h7 Resume Examples & Samples

  • Ability to work in a team environment
  • Strong verbal and written communication skills
  • Must be driven to provide accurate and timely response
  • Must possess ability to multi-task and work under time constraints
  • Demonstrate integrity to work as an individual contributor
2

Gwim Senior Operations Rep-wealth Mgt Banking Support Rep-h7 Resume Examples & Samples

  • Demonstrate integrity to work as an individual contributorQualifications
  • Minimum 1-2 years banking center, complex banking experience or other financial services experience required
  • Excellent customer service skills
  • Must have excellent communication skills (verbal and written)
  • Must have ability to work in a high efficiency and demanding environment
  • Must be enthusiastic, energetic and detail oriented
  • Intermediate proficiency with MS Outlook
  • Must have knowledge of Call Center requirements
3

Gwim Senior Operations Rep-wealth Mgt Banking Support Rep-jax Resume Examples & Samples

  • Must possess ability to multi-task and work under time constraints
  • Demonstrate integrity to work as an individual contributorQualifications
  • Must have excellent communication skills (verbal and written)
  • Must be enthusiastic, energetic and detail oriented
4

Elavon Software Technical Support Rep Resume Examples & Samples

  • Bachelor’s degree, or equivalent work experience
  • Course work in telecommunications and/or applications programming
  • Six months to one year of experience in the telecommunications or applications programming field
  • Proficient computer skills, especially Microsoft Office applications
  • Basic knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
  • Ability to manage multiple tasks/projects and deadlines simultaneously
5

Technical Support Rep-commercial Business Resume Examples & Samples

  • DATA/VIDEO/VOICE/HOSPTALITY: Receives incoming calls from commercial customers for technical support. Diagnoses and resolves customer technical support issues with emphasis on serving in a professional and courteous manner
  • DATA Service responsibilities include: Cable Modem Provisioning/Troubleshooting, IP and DNS management and troubleshooting, E-mail set-up troubleshooting, Plant and network problem trending, PC/MAC troubleshooting including TCP/IP and hardware problem troubleshooting, Fiber/HiCap troubleshooting, Metro-Ethernet troubleshooting, Webhosting, CBOB, CBSS and other network+ related issues
  • VOICE Service Responsibilities include: eMTA troubleshooting, POTS line troubleshooting PRI over HFC, Fiber/HiCap voice services, feature provisioning and troubleshooting including Voicemail, HUNT groups, caller ID, and Cox’s VoiceManager product. Diagnoses and trends issues related to geographic problems, switch issues, and effectively partners with our various Switch locations for ensuring customer resolution
  • VIDEO Service responsibilities include: Digital and Analog Television troubleshooting, including digital set-top boxes (MOTO and CISCO platforms), customer equipment/cabling configurations, and trends audio and video issues related to plant/network issues
  • HOSPITALITY Service Responsibilities include: PC/MAC troubleshooting for up to 100,000 hotel guests for internet assistance, inclusive of Email and TCP/IP settings. Remote Server configuration maintenance and troubleshooting at the hotel locations and managing guest registration issues to ensure accurate billing information to optimize Revenue of the product. Also performs dispatch functions and routes fix agents to hotel locations based on Service Level agreements at the hotel properties
  • DATA/VIDEO/VOICE/HOSPTALITY: Manages Problem Handling processes across all Cox Markets including Trouble ticket creation and customer follow up. Ensures accurate problem tickets and call disposition in order to effectively trend call driving issues into call center. Processes incoming/outgoing trouble tickets for customer related issues, specifically handling incoming emails/Remedy tickets needing follow up or customer required responses
  • Refers issues that require dispatched maintenance technicians to NSC Tier 2
  • DATA/VIDEO/VOICE/HOSPTALITY: Troubleshoots hardware and software configurations to isolate and determine solutions in accordance with AUP standards
  • DATA/VIDEO/VOICE/HOSPTALITY: Maintains current knowledge of all commercial products and uses all appropriate processes and procedures for trouble shooting data, video, and telephony systems and applications
  • DATA/VIDEO/VOICE/HOSPTALITY: Maintains overall industry awareness of products and services provided by both Cox and Cox Competitors nation-wide through training and self reliance
  • DATA/VIDEO/VOICE/HOSPTALITY: Documents problems and solutions; completes reports and service orders using large customer database
  • DATA/VIDEO/VOICE/HOSPTALITY: Provides billing information and resolves problems for customers escalated through Account Services for commercial billing issues
  • Assists with other tasks assigned as needed, to improve the delivery of service to customers
6

Business Class Tier Iii Support Rep Resume Examples & Samples

  • Answer incoming technical phone calls for Business Class single location solution customers.-Provide technical support/troubleshooting to include knowledge of gateway connectivity, e-mail support, and some ancillary product support
  • Understand customer needs and expectations on every call to ensure an exceptional customer experience -Receive and respond to a high volume of telephone inquiries from internal and/or external customers and provide expert advice and solutions through consultative selling and problem resolution -Develop and maintain a strong customer service knowledge base on a continuous basis via internal training opportunities, external sources, and self-education -Utilize available resources to ensure customer satisfaction and retention
  • Educate customers as to how to solve similar technical issues in the future -Listen to customer concerns and diffuse frustration by providing options and solutions -Initiate customer education opportunities regarding existing products and services to drive awareness and thus increased value -Document all pertinent information using the appropriate call-tracking system -Reinforce customer retention through exemplary problem solving, service
  • Demonstrate understanding and appreciation of customer priorities and seek out long-term solutions
7

Gwim Senior Operations Rep Wealth Mgt Banking Support Rep H7 Resume Examples & Samples

  • Exhibit professionalism in all situations
  • Must be meeting or exceeding all goals and metrics
  • Candidate cannot be on any form of disciplinary action
  • Proven history of effective ownership and accuracy
  • Possess strong verbal and communication skills
  • Possess strong research and problem solving skills
  • Associate must exemplify our Core Values
  • Possess the ability to work independently while effectively managing and finding resolution to complex situations
  • Demonstrate a proven ability to navigate secondary systems including but not limited to: INTERACT, BOSS/FAST, LEAN, TSS, ASIS
8

Wealth Management Banking Support Rep Resume Examples & Samples

  • 1 or more years of experience in a banking center background or related experience preferred
  • Proven history of effective ownership and accuracy
  • Demonstrate a proven ability to navigate secondary systems including but not limited to: INTERACT, BOSS/FAST, LEAN, TSS, ASIS
  • Schedule flexibility is need with hours of operation: Monday through Friday 8:30am to 8:30pm
9

Application Support Rep Resume Examples & Samples

  • Must be able to stage test scenarios in test environments, recreating and documenting each step as reported by client
  • Must have strong trouble shooting and analytical background
  • Deliver on commitments to our clients and each other by following the Fiserv Values
  • At least 2-5 years Customer Service and/or Call Center experience
  • Some knowledge of SQL, Adobe Pro, and XML is preferred
  • Must possess exceptional interpersonal and organizational skills as well as excellent written and verbal communication skills
  • Ability to work successfully in a fast-paced, deadline-driven environment while exercising professionalism in communication with clients and management
  • Strong Analytical capabilities is a must
10

Business Class Tier, Support Rep Resume Examples & Samples

  • Answer incoming technical phone calls for Business Class single location solution customers
  • Provide technical support/troubleshooting to include knowledge of gateway connectivity, e-mail support, and some ancillary product support
  • Work independently and in teams to ensure the success of Time Warner Cable
  • Understand customer needs and expectations on every call to ensure an exceptional customer experience
  • Receive and respond to a high volume of telephone inquiries from internal and/or external customers and provide expert advice and solutions through consultative selling and problem resolution
  • Develop and maintain a strong customer service knowledge base on a continuous basis via internal training opportunities, external sources, and self-education
  • Utilize available resources to ensure customer satisfaction and retention
  • Educate customers as to how to solve similar technical issues in the future
  • Listen to customer concerns and diffuse frustration by providing options and solutions
  • Initiate customer education opportunities regarding existing products and services to drive awareness and thus increased value
  • Document all pertinent information using the appropriate call-tracking system
  • Reinforce customer retention through exemplary problem solving, service
  • Can speak to customers in a polite and professional manner
  • Can assist customers of all technical levels through efficient troubleshooting of PC problems over the phone
  • Can use a PC, including word processor, spreadsheet, database and Internet based applications
  • Can analyze and implement effective work procedures and processes
  • Knowledge of PC and Macintosh Hardware
  • Knowledge of Windows 98SE, NT, 2000, XP and Macintosh OS 9.0 and up Knowledge of CATV Technology
  • Knowledge of Internet and LAN technology, including TCP/IP Protocols
  • Knowledge of UNIX, NOVELL, LINUX is helpful Knowledge of CSG/ICOMS and Remedy Ticketing system
  • Knowledge of in-house diagnostic tools is helpful Knowledge of DOCSIS specifications
  • Knowledge of diagnostic tools to troubleshoot DOCSIS Modem issues
  • Knowledge of legacy modems – UBR905 – Cisco IOS and RIP routing
  • Knowledge of basic firewall configuration on IOS based modems
  • Basic understanding of RF and the structure of the cable plant Flap List, SNR and various RF plant related measurements
  • Network Fundamentals
  • Understanding of IP scopes and sub- netting, Static IP, network and broadcast domains, basic routing – RIP
  • Knowledge of DNS (Domain Name System)
  • Web Hosting*
  • Security Software – EZ Armor*
  • Email client configuration
  • VPN
  • Hardware – Cable Modems/Routers
  • Legacy modems – UBR905 –Cisco IOS and RIP routing Basic firewall configuration on IOS based modems
  • Product Support: Smart Drive, Remote Access, e-mail, DNS Parking and Pointing, Web Hosting, E- Commerce
11

Client Operations Support Rep Resume Examples & Samples

  • At least 1 year of scheduling experience required
  • Must have experience in Workforce Management
  • Knowledge of NICE IEX Software
  • Knowledge of Avaya CMS
  • Knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Forecasting experience is a plus
  • Strong time-management skills
  • Approachable with strong written and verbal communication skills
  • Ability to look at the bigger picture and consider long-term results
12

Technical Support Rep, Av Resume Examples & Samples

  • B.A. / B.S. in a technology science related field (or) 3 years experience working in audio visual systems
  • Strong knowledge of AV tools including BlueJeans, Cisco, and Crestron products
  • A self-starter who is able to take control of a situation, and be viewed as an excellent Audio Visual resource
13

Technical Support Rep, Temporary Resume Examples & Samples

  • Answer incoming Technical Support calls from customers
  • Document and resolve case into SalesForce
  • Escalate cases as necessary for further assistance from Development
  • Must be able to sit for long periods of time
  • One year Customer Support experience required
  • Effective communications skills, both verbal and written
14

Technical Support Rep-italian Resume Examples & Samples

  • Complete initial product training and demonstrate sufficient product knowledge and understanding to assist call-in customers
  • Respond to customer’s queries regarding routine technical issues in a timely, friendly, professional manner. Determine the nature and likely causes of the issue and recommend corrective action
  • Follows up as required with customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction
  • Escalate inquiries or issues that cannot be resolved to senior team members and/or department manager
  • Report all suspected product issues immediately to a senior support staff or manager
  • Follows and ensures workplace operating and environmental, health and safety procedures and guidelines compliance
  • Technical Diploma, Bachelors degree in Engineering, or equivalent
  • 1 to 2 (minimum) experience in a technical support related role
  • Experience in dealing with hardware and software issues
  • Strong communication, interpersonal, problem solving and presentation skills
  • Thorough knowledge of the core product line
  • Self motivated, takes initiative to resolve issues
  • Ability to problem solve through analysis of a situation, where there are a variety of variables
  • Bilingual in Italian
15

Elavon Technical Support Rep Resume Examples & Samples

  • One to two years of experience in software content, internet and system administrator activities
  • Technical, trade or business certificate preferred
  • Course work in telephony and/or applications programming is highly desirable
  • Basic knowledge of distributed computing environment and internet
  • Working knowledge and understanding of central server, personal/micro computers, peripheral devices, telephony and transmission
  • Basic understanding of the data processing environment and the impact to business functions when systems and/or applications are unavailable
  • Effective verbal, written and interpersonal communications skills
16

Logisitics Operations Support Rep Resume Examples & Samples

  • Experience supporting remote locations
  • Extensive experience with MS Access
  • In depth systems integration background
  • Bachelor OR Master's Degree
17

Usps Technical Support Rep, No Clearance Resume Examples & Samples

  • High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor's degree
  • Able to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes
  • Able to apply advanced knowledge to assist in the operation of several aspects of a technology area/customer group
  • Able to maximize systems availability in standardized customer environments
  • Able to apply basic management skills in planning, problem solving, solution innovation, analysis
  • Able to provide some proactive account understanding of the Customer's system environment and associated business needs
  • Demonstrate good teamwork with peers
18

Usps Technical Support Rep, No Clearance Resume Examples & Samples

  • Typically a Bachelor's degree or equivalent experience and 2-4 years related experience. may hold 2 year post-high school Degree (technical field)
  • 4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry. Technical training in the company or other manufacturers' product lines
  • Working knowledge of the field of Customer Relations
  • Experience and demonstrated presentation skills
19

Technical Support Rep, Intermediate Resume Examples & Samples

  • Respond to and/or initiate technical troubleshooting sessions with customers - via phone, email and remote session
  • Manage and work support tickets per industry best practices utilizing existing CRM systems
  • Effectively communicate technical information to non-technical customers
  • Coordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines
  • Maintain working lab systems to facilitate reproduction of customer issues
20

Entry Level Technical Support Rep Resume Examples & Samples

  • Working in a live-call support environment, the Triage TSE assists Kronos customers with hardware/software issues
  • Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
  • Research support cases, knowledge bases/repositories, user/administrator manuals, and Internet resources in an effort to deliver technical solutions
  • Perform appropriate and timely investigation and problem solving
  • Excellent organization, communication, and analytical skills, and have the ability to explain technical concepts to non-technical customers
  • Continuously improve skills through self-study or participation in training sessions
  • Microsoft/Oracle certification a plus
  • Remote (phone) technical support and troubleshooting skills
21

Patient Support Rep-temp Resume Examples & Samples

  • Initiates requests for medical histories and following-up when request is not answered w/in designated time
  • Assures authorizations adhere to contractual guidelines for proper processing
  • Codes various health related forms for completion as req'd using ICD-9/ CPT codes or other approved coding system
  • Bills, collects & reconciles any applicable fees for providing requested info
  • Requires working knowledge of current accounting data base system
  • Assists medical center personnel by providing written material, training & answering technical questions pertaining to proper completion of established security & cash control procedures, computer program updates & benefit changes
  • Accepts subpoenas & authorizations for various attorneys & agencies
  • Maintains computer tracking system of health related requests
  • Maintains dept records, filing systems, prepares follow-up forms & photocopies records as necessary
  • Assume other activities & responsibilities from time to time as directed
22

Technical Support Rep, Associate Resume Examples & Samples

  • Deliver service and support to customers via phone, email, and/or chat
  • Provide an exceptional customer experience through issue resolution
  • When issues or resolutions cannot be reached through thinking outside of the box, redirect or escalate by collaborating with team members, developers, and/or sales team
  • Redirect or escalate issues appropriately when issues are outside of support boundaries or when resolution cannot be confirmed (utilizing all available resources; IT, teammates, supervisor, etc.)
  • Utilize SalesForce to maintain thorough and accurate documentation of cases
  • Maintain and continue to develop in-depth knowledge of LOGICnow products and services
  • High School Diploma required, technical degree preferred
  • Effective listening, and ability to communicate both verbally and written, professionally
  • Knowledge of technical support principles and practices
  • Proficient in Windows operating systems, file structure, registry, and event logs
  • Basic understanding of networking terms and concepts
  • Previous experience in sales, sales support, technical, or customer service role required
23

Collector Support Rep Temporary Resume Examples & Samples

  • Provides support for collection activities by sorting and preparing all incoming documents for scanning and/or filing
  • Performs data gathering functions including verifying demographic information against internal and external system resources, and verifying eligibility (KP and or other entities), etc
  • Provides support to Collectors by requesting letters on designated collection accounts
  • Processes revenue reversals and write offs for all units within the department including external collection agencies
  • Ensures that accounts have the current payer information
  • Prints demand bills and claims as requested by the Collectors
  • Inputs payment information into the live check database. Updates demographic information on accounts
  • Performs customer service as required
  • Works designated HealthConnect work queues as assigned
  • Prepares data report summaries and department logs/records
  • Compiles department statistics and prepares reports and charts
  • Performs other duties as assigned including but not limited to special projects
  • Note: Internal PFS candidates may have job advancement opportunities via the PFS Career Ladder, and should consult with their supervisor and/or manager
  • Proficient in PC and Microsoft Office applications
  • Ability to read and interpret computer generated reports
24

Cancer Registry Support Rep-cancer Center Resume Examples & Samples

  • Develop and implement a standardized approach for MDCs at Mercy. Oversee all data collection, communications, information technology, scheduling and logistics to support MDCs. Maintain a policies & procedures document for MDCs at Mercy
  • Attend, coordinate set-up for and facilitate all MDCs
  • Coordinate completion of electronic MDC discussion summaries for all patients presented at a MDC. Assist with dissemination of discussion summaries to the patient care team, as requested
  • Build effective relationships and communications with the multidisciplinary care team (physicians, nurses, navigators, palliative care program, other disciplines - pathology, radiology, pharmacy) to increase participation in MDCs
  • Coordinate information technology resources to assure access to conferences for physicians and others wishing to participate remotely, including rural affiliate hospitals. Promote conferences to rural affiliate hospitals, physicians and clinical staff
  • Prepare reports for Cancer Committee and Cancer Center leadership on MDC activity
  • Assist Cancer Center leadership team to expand and enhance the MDCs
  • Coordinate efforts to collaborate with other institutions for cross-participation in multidisciplinary care conferences (e.g., University of Iowa)
  • Assist with development and implementation of protocols for communication with patients, physicians, navigators, and other clinical staff regarding MDC activities and outcomes
  • Assist Pathology and Radiology to prepare and present information for each MDC
  • Support the Cancer Tumor Registrars with case finding to assist with maintaining a complete cancer registry database. Identify patients with malignant and benign reportable conditions, according to established guidelines, through case finding practices to include review of pathology and cytology reports, monthly disease indexes, radiation and medical oncology patient records, inpatient and other outpatient records, and other data sources as needed. Enter initial suspense cases into the database and records non-reportable cases. Assist with maintaining case finding and suspense files
  • Perform follow-up activities to ensure compliance with Commission on Cancer (CoC) requirements. Maintain records of living patients to obtain end results information on the quality and length of survival. Research appropriate resource. Enter all follow-up data into the registry, maintaining quality and validating cases
  • Perform information searches which may include researching missing treatment information at request of cancer registrar and/or analysis/reports for activities such as the CoC CP3R/RQRS reports
  • Provide general administrative clerical support for cancer registry which may include supporting cancer committee, staging or other registry forms, mailing/faxing letters, assembling materials, etc. Assist with CoC and other accreditation activities as requested. Participate in committees and meetings as requested. Assist in special projects and Quality Control activities as requested
  • High school diploma or G.E.D. required
  • Associate or Bachelor degree in health-related field preferred
  • Minimum of (two) 2 years of experience in medical terminology, anatomy, and/or knowledge of medical procedures and testing of laboratory pathology
  • Oncology experience preferred
  • Strong oral and written communication skills
  • Proficient use of personal computer spreadsheet applications such as Microsoft Excel, Word, PowerPoint, etc
  • Ability to work with diverse backgrounds
  • Demonstrate positive customer service
  • Must maintain confidentiality; use sound judgment and discretion
  • Strong critical thinking and problem solving skills required
  • Ability to work independently required
  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
25

Technical Support Rep, Intermediate Resume Examples & Samples

  • At least 2 years of demonstrated experience in Network Administration/System Administration including experience with installation, service and administration of a medium to large multi-server environment
  • Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
  • Detailed knowledge and demonstrated experience with Windows Server 2003/2008 logging and reporting concepts
  • Demonstrated experience with the Microsoft Windows platform (XP, Vista, Win7, Windows Server (2000 – 2012 etc.)
  • Advanced troubleshooting experience (PC hardware/software, browsers, etc..)
  • Solid understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH etc
  • Experience in a 24/7/365 work schedule environment
  • Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc
  • Bi-lingual - Spanish/Portuguese preferred
  • Bachelor’s degree in Computer Science or equivalent education and/or work experience with installation, service and administration of a medium to large multi-server environment
26

Technical Support Rep, Associate Resume Examples & Samples

  • Interact with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced
  • Contribute to our Knowledgebase (author and edit knowledge base articles)
  • Other related duties as appropriate and required
  • Reports to the Technical Support Manager
  • Bachelor’s degree in Computer Science or equivalent education and/or work experience
  • At least 2 years of demonstrated experience in Database Administration including experience with installation of software in general
  • Minimum 2 years supporting and administering databases (Oracle or SQL Server preferred)
  • Knowledge of databases and appropriate OS level commands, navigation
  • General troubleshooting experience
  • Calendar integrity
  • General knowledge of data centers and technologies
27

Senior Tech Support Rep Prod Tech Resume Examples & Samples

  • Installation of new content creation systems as under the supervision of the Manager of Content Creation Technologies
  • Identify and resolve potential technical issues in the supported areas utilizing the appropriate resources of the department
  • Maintain proper departmental documentation and asset information that is easily accessible to management and other team members
  • Ensure daily operations of facilities and equipment
  • Ability to troubleshoot and repair a wide array production equipment including edit systems, digital video & audio routers, on-air graphics systems
  • Technical knowledge of video production, digital video systems, computer graphics, animation and an understanding of broadcast production workflows
  • Broad understanding of modern computer operating systems (such as OS X, Linux, Windows) and network connectivity
  • Bachelor’s degree optional, relevant fieldwork more important. Technical certifications pertaining to position highly recommended
  • Highly developed logistical and time management skills
  • Familiarity with industry-standard graphics and animation software and hardware systems (Apple, Adobe Creative Suite, Avid)
28

Administrative Support Rep Resume Examples & Samples

  • Process, coordinate and respond to customer requests for equipment repair/maintenance in an appropriate and timely manner, obtain additional information as needed and issue purchase orders or contracts to vendors; and provides information regarding invoice payments
  • Interact with internal/external departments and vendors in support of established fleet equipment maintenance and repair parts and service programs
  • Communicate issues and status updates to vendors, field personnel and/or department management, as appropriate
  • Work with field personnel and coordinate steps required to establish new and renewal contracts for fleet maintenance services (Maintenance Support Advisors) in compliance with company policies
  • Process invoices relating to fleet equipment repairs, maintenance or parts
  • Maintain vendor information in FedEx Freight information systems
  • Support department administrative needs, which may include maintaining paper or electronic files, gathering data, distributing mail, ordering and maintaining supplies and answering phones; verify and complete required documentation and schedule meetings
  • Comply with all applicable laws / regulations, as well as company policies / procedures
  • High school Diploma or GED plus two (2) years of general office experience
  • Must be customer-service oriented with strong interpersonal skills
  • Good typing / data entry skills
  • Must be well-organized, detail-oriented and able to handle multiple tasks
  • PC experience and ability to use Microsoft Office software
  • Able to work independently and as a team member
29

Usps Technical Support Rep, No Clearance Resume Examples & Samples

  • Typically a Bachelor's degree or equivalent experience and 2-4 years related
  • 4-6 years related experience in a telephone support position in a service or end-user
  • Knowledge of legal ramifications/conflicts in Customer Relations environment
30

Technical Support Rep Web Chat Resume Examples & Samples

  • Providing responsive technical phone support for application, hardware, OS, network, and telecom issues
  • Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem
  • Minimum 6 months to 1 year Service Desk experience
  • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Ability to handle call escalations with tact and good humor to diffuse tense end user situations
  • Communicating information effectively
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
  • Ability to perform proactively and prevent recurrences whenever possible
  • Ability to successfully communicate with inter-organizational and outside customer/vendor contacts
31

Tech Support Rep, IT Broadcas Resume Examples & Samples

  • Monitor and maintain the on-air integrity of over 100 television channels distributed domestically and internationally by satellite and fiber
  • Respond to technical emergencies; address prompt restoration of network outages
  • Operating System support for all Windows desktop and server iterations, Linux Distributions (Debian, RedHat, Slackware, CentOS), UNIX, FreeBSD, VMS, SunOS, and Isilon OneFS. Knowledge of Windows and Linux Server fail-over clusters
  • Server hardware support for systems for all Dell PowerEdge generations, Cisco UCS, Sun, as well as IBM, Intel, and SuperMicro generic construction
  • Storage support for EMC Isilon, DIVA, Dell PowerVault SANs, FreeNAS, NAS4free, SeaChange/XOR BML & UML, ADIC iScalar tape library
  • Ability to work both independently and with a team on assignments and report back on progress
  • Strong organizational and planning skills with ability to manage multiple mission critical assignments
  • Ability to maintain and repair a variety of complex Baseband video/audio, Encoding, Fiber, and server equipment
  • Collaborate with Engineering and Operations staff to coordinate accurate and timely technical changes for facility upkeep
  • Ability to coordinate software and firmware package updates within critical production environment
  • Networking support knowledge of TCP/IP stack, LAN and WAN Protocols, Cisco Catalyst series, HP ProCurves, EMC Brocade fibre
  • Scripting knowledge include Windows batch and PowerShell, C, C++, SumoLogic queries, HTML, VB script, Java, and EFI Shell
  • Knowledge of monitoring tools such as Nagios, PRTG, OpenNMS, SumoLogic. Writing custom SNMP, WMI, XML and JSON queries
  • Flexible schedule and provide on-call support 24 hours per day, 365 per year. Support may entail phone or physical presence at the facility for equipment failure or other disasters. This includes, but is not limited to UPS/primary power failures, storms or severe weather, and loss of personnel
  • Ability to author technical documentation
  • AAS Electrical Engineering, AAS Electrical Engineering Technology or equivalent required, BS Electrical Engineering or Computer Science preferred
  • 3 to 5 years’ experience in broadcast television, or any Multichannel Video Programming Distributor
  • Knowledge of Live, Linear, VOD, Over-The-Top linear delivery or simulcast solutions
  • Knowledge of Jira, Service Now, ATTask ticketing and tracking systems and integration with monitoring & support systems
  • Knowledge of distribution methods, data networks, servers, networking, archives, distribution systems, and databases
  • Knowledge of emerging IT technologies (Amazon AWS, Cloud, VMWare vSphere & ESXi Hypervisor, Puppet, Jenkins) in a HA, multi-application, virtualized environment
  • Knowledge of InfoSec and vulnerability tools including BackTrack 4, Metasploit, Qualys, Nessus, and nMap
  • Excellent communication skills, written and interpersonal skills
  • FCC, CCNA, MCSA/MCSE, CompTIA, or SBE licenses/certifications a plus
32

Entry Level Technical Support Rep Resume Examples & Samples

  • Prioritize and be Level I escalation point for system generated alerts
  • Responding to Application Alerts based on monitoring tools as first responder
  • Troubleshoot Application Alerts
  • Handle Level 1 Escalations and adhere to escalation matrix
  • Ensure operating standards are adhered to and updated as necessary
  • Minimum of 2-3 years related work experience
  • Willingness to work on flexible shifts supporting a 24x7 operation globally
  • Multi-lingual a plus but not required (Chinese, French)
33

Entry Level Technical Support Rep-june Resume Examples & Samples

  • Answer customer questions on the use of Kronos applications and introduce customers to new tools that may be relevant to their business needs where applicable
  • Degree in technology, computer science or business
  • Experience, interest, and aptitude in technology and client services
  • Ability to manage specific tasks to completion with minimal direction
  • Excellent verbal, written and presentation skills. Must be well organized, flexible and able to manage many details
34

Senior Administrative Support Rep Resume Examples & Samples

  • High school diploma or equivalent 
  • Minimum three to five years of experience in collections and/or customer service activities
  • Leadership: Provide coaching, training and guidance to staff. Create a team environment that encourages and rewards high performance. 
  • Positive Attitude: Consistently demonstrate optimism and reflect friendly and helpful tone over the phone and email. 
  • Ability to Build Relationships: create, promote, and facilitate positive relations to build strong internal partnerships.  
  • Problem Solving Skills: Anticipate and accommodate business needs and find solutions to outstanding challenges. 
  • Attention to Detail: Ensure all deadlines are met and submit error-free documents. 
  • Accountability: Own all interactions from start to finish and assume responsibility for all communication. 
  • Communication: Strong oral, written, interpersonal and communication skills. 
  • Confidence: Work independently to prioritize a high volume of work and make independent decisions, recognizing their impact to U.S. Bank and its clients. 
35

Dealer Support Rep Resume Examples & Samples

  • Creates/maintains case logs for each service or support interaction
  • Strong French and English communication skills; Customer Service
  • Finance and/or automotive experience definitely an asset
  • Ability to prioritize workload according to demands, and demonstrated ability to multi-task
  • Demonstrated ability to problem-solve and think analytically
  • Excellent decision making, follow-up and organizational skills
  • Previous experience in a customer-service environment an asset
  • Technical experience supporting a web-based or client-based application a definite asset
  • Proficiency in a windows environment. Competent in the use of MS Word, Excel and Outlook
36

Internet Banking Support Rep Resume Examples & Samples

  • Field incoming calls regarding customer payment inquires, including acting as the liaison between the customer and TMK’s check payment service provider (CheckFree Bill Payment Services), investigating instances in which payments did not post correctly, and imposing stop payments to customers accounts
  • Field incoming calls regarding log-on difficulty to the Personal Online and Mobile Banking Service. This involves taking action to change customers account security settings, creating temporary passwords, and answering questions regarding Secure Access Codes (SAC)
  • Load new Personal Online Banking enrollments for new customers by reviewing customer personal information for accuracy and security purposes
  • Perform daily account maintenance for Personal Online Banking customers including changing addresses, adding features to customer’s existing service, and maintaining a “closed account report” for TMK
  • Respond to Personal Online Banking e-mails regarding miscellaneous account questions and handle request to add accounts to their existing Online Banking account
  • Image all documents i.e, recorded account maintenance, and added account numbers, etc. to the Personal Online Banking file
  • In-depth knowledge of personal computers (hardware & software)
  • Knowledge of Smart Phones and other Mobile devices
  • Knowledge of Online bill pay services and money management services (i.e. Quicken and Mint)
  • Knowledge of spreadsheet and word processing software
  • Knowledge of Trustmark’s Personal Online Banking Service – preferred
  • Knowledge of bank systems, i.e. , On Demand, M&I Deposit/Loan systems, Lotus Notes and Atlas – preferred
  • Must pass Customer Contact Simulation
  • Typing (20-30 WPM)
  • Time Management skills to prioritize tasks
  • High school education
  • One to two years of customer service experience which may include the following
37

Technical Support Rep Tier Provider & Patient Software Application Support Resume Examples & Samples

  • Provides computer support for complex software applications
  • Serves as technical and information liaison between IT, operations, vendors, and end users for the support and integration of varied systems
  • Monitor and proactively manage a queue of incidents / service requests escalated by Tier 1 Service Desks
  • Ability to multitask and maintain composure in critical situations with both internal and external customers
  • Experience supporting remote customers with varying levels of technical expertise
  • Demonstrates a thorough understanding of the technical skills inherent to healthcare industry and suggests changes where necessary
38

Sales & Technical Support Rep Resume Examples & Samples

  • Generate customer demand for VEG seeds relevant to the assigned geography of responsibility to support the Sales Reps in achieving or exceeding their sales VEG SE targets
  • Provides feedback from Demo trials to the R&D trialing officer
  • Execute the campaigns by delivering the key messages and promo materials to customers
  • Be the technical reference for the assigned VEG crops: provide technical support on varieties to customers and CU sales team + Marketing operations (trial visits, presentation, technical document)
  • Collect market/competitor information and information on varieties performance and provide them to Product managers
  • Identifies customer needs and will identify resources to ensure successful outcome
  • Handle the technical side of the customers complaints
  • Provides technical training & development to our Sales Reps, seed dealers and other relevant channel partners
  • Agricultural university degree
  • With strong agronomic and sales experience in Veg, above 3 years of work experience
  • Some marketing experience could be a plus
  • Good knowledge of the Vegetables Seeds market and customer needs
  • Strong on field experience
  • Native Arabic with good knowledge in English language
39

Product Support Rep-penang, Malaysia Resume Examples & Samples

  • Exercise multi-tasking by managing multiple applications / systems during customer interaction
  • IT experience in troubleshooting and analyzing of errors and alarms
  • Understanding of IT Network diagrams and what routers AP’s and switches do in networks
  • Maintain flexibility to help support a 24/7/365 operation
  • Ability to troubleshoot and solve problems independently, effectively leveraging provided tools
  • 24/7/365 network operations center environment
40

Internet Tech Support Rep Resume Examples & Samples

  • Walk customers through common hardware and software configurations to maximize product functionality
  • Answer questions regarding use of service with various hardware and software platforms
  • Escalate appropriate technical issues to Internet Technical Support Associate group
  • Experience with common internet software including Netscape Communicator, MS Internet Explorer, MS Outlook and MS Outlook Express preferred
  • Strong communication skills in a professional atmosphere
  • Ability to work flexible hours including, evenings, weekends, holidays and overtime as required
41

Customer Service / Dealer Support Rep Resume Examples & Samples

  • Update dealership and user information in our database
  • Point of contact for all incoming calls
  • Identify, build and maintain relationships with internal & external contacts
  • Deliver outstanding customer service considering buyer’s position and company’s policies in a timely and effective manner
  • Identify customer needs and issues to ensure customer service experience is a priority
  • Prepare necessary documentation and present accordingly
  • Perform other duties as directed by Department Manager
  • Update and prepare new process documentation as required
  • Front line incoming Call Centre experience required
  • High Scholl Diploma or equivalent in education/experience
  • Excellent time management skills with ability to multi task and results driven
  • Working knowledge with Microsoft Office applications (Word, excel, outlook) required
  • Dealer support experience preferred minimum 2 years
  • Enthusiastic, positive upbeat attitude combined with the ability to exercise judgment and take initiative
  • Professional business acumen
42

Desktop / Tech Support Rep Resume Examples & Samples

  • Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
  • Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment
  • Recommends hardware and software solutions, including new acquisitions and upgrades
  • May participate in development of information technology and infrastructure projects
  • Knowledge of windows operating systems
  • Experience with imaging new and previously used computers
43

Product Support Rep Senior Resume Examples & Samples

  • Provides in-depth product support to new FIS clients by resolving open issues and/or incoming inquiries
  • Troubleshoots problems with applications and recommends corrective action
  • Documents customer information and recurring issues to support product quality programs, implementations, and product development
  • Interpersonal skills and product knowledge and expertise are critical to responding to daily client-centric activities
  • Documents client information and recurring issues to support product quality programs and product management and development
  • Knowledge in business analysis, support, or implementation of software products
  • Self-starter with proven ability to work independently and in team environment
  • Extremely comfortable working with digital and client support applications
  • Excellent oral and written communications
  • Demonstrated customer-focused leadership ability
  • Strong Project Management Skills
44

Consumer Care Support Rep Resume Examples & Samples

  • Ensures that each customer receives a superior TEMPUR customer experience
  • Books Sales orders taken by our Sales Consultants
  • Handles escalated Customer Service issues through resolution
  • Resolves Social Media customer issues
  • Processes outside call center orders by verifying order and confirming method of payment
  • Processes pending orders with special requirements for Direct and Web Sales
  • Enters information in company database for customer requests
  • Works with Accounting Department to collect monies due on outstanding balances on customer accounts
  • Maintains communication with Marketing Department to ensure accuracy and professionalism of material
  • Answers incoming telephone calls, determines purpose of call, and forwards calls to appropriate personnel or department
  • Performs other clerical duties as needed, such as filing, photocopying, and collating
  • Management of all orders in Oracle & DYNAMICS AX
  • Enter all Oracle & DYNAMICS AX Customer Orders
  • Enter Flagship orders shipping direct for store replenishment
  • Manage the order process to ensure that all customers deliver by the order request/due date
  • Provide accurate tracking of all customer order status directly to the stores, including the actual delivery date for mattress orders
  • Proactive communication to stores when orders are at risk of not delivering by the order request date
  • Manage all outstanding Pop's , ensuring that all are closed and invoiced in a timely manner
  • Support member will mitigate risk of orders not delivering by the order request date and document occurrences and corrective action taken
  • Requirement is for the support member to own the entire Flagship order process and the Flagship White Glove Delivery process
  • The Flagship support member works with Planning for product availability, Inventory Control for inventory adjustments - DYN AX Pop's issued to transfer inventory between saleable & display warehouses
  • Finance -- provide credit memos and ensure closure of Oracle SO's & DYN Pop's for invoicing
  • To perform this job successfully, an individual should have knowledge of MS Outlook, Explorer, Chrome, Excel, Access, Word, and Oracle, Power Point
45

Tier, Tech Support Rep Resume Examples & Samples

  • Replicating and escalating to CLIENT Tier 3 support staff any Issues involving product performance and/or content issues in accordance with CLIENT Standards
  • Providing updates as required by CLIENT Standards to the affected Authorized User regarding the reported Issue
  • Managing Issues in conformance with CLIENT Standards
  • Collaborating with CLIENT to define and/or redefine and adopt Issue escalation procedures
  • Managing any misrouted calls or emails regarding CLIENT products or services by transferring the customer to the appropriate internal CLIENT group, or by providing the applicable number to the external partner or supplier.WHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them
  • Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us
  • Has, at minimum, a high school diploma or GED equivalent
  • Has passed CLIENT training certifications and quality assurance review prior to taking unassisted calls
46

Geospatial Support Rep-survey Resume Examples & Samples

  • Provide fast and efficient customer service to business partners, dealers, end-users and internal Trimble teams on Trimble Survey, Scanning, and UAV products
  • Provide advanced technical support on problems of diverse scope, where analysis of data requires evaluation of identifiable factors, to business partners, dealers, end-users as well as internal Trimble sales teams
  • Content creation for new and existing products to include both hardware and software
  • Provide training on various products offered by the Geospatial Business Area
  • Work closely with other support teams as needed
  • Provide new product input, field-testing and subsequent production release involvement
  • Provide input to team and manager on known issues and resolutions (advising own team and global staff when appropriate)
  • Creation of technical documents
  • Bachelor degree in Surveying or Geomatics with 2 to 4 years of work experience or
  • 5 to 7 years of work experience with Land Survey grade procedures and practices
  • Good experience with photogrammetric applications
  • Excellent and demonstrated communication skills, written and verbal, in-person and on phone required
  • Ability to work effectively and professionally with resellers, customers and peers under all circumstances
  • Experience with Land Survey Products specializing in GPS or Photogrammetry (or similar industry) required
  • Experience with Microsoft Office required
  • Experience with Trimble products required
47

Client Operations Support Rep, Consultant Resume Examples & Samples

  • 2+ years of experience required
  • Experience supporting large key accounts required
  • Requires excellent communication skills, both written and verbal
  • Excellent math and Excel skills to provide client quotes, billing and reconciliation
  • Excellent PC skills with detailed use of Word and Excel a must. Access would be a plus
48

Product Support Rep-penang, Malaysia Resume Examples & Samples

  • 1+ years IT system administration troubleshooting working with one of the following: Wireless network /IP & 802.1x Network security
  • Provide timely and accurate first level technical assistance/support via phone, for WING wireless network family of products by using standard support tools and existing guidelines
  • Use Call Management (CRM) software system to maintain accurate on line records of all calls received into the GTAC and steps taken to resolve
  • Evaluate calls and determine customer entitlement/requirements to resolve the problem or transfer the caller/request to the proper department, onsite CSR or escalation queue as required
  • Utilize and regularly contribute towards the knowledge based management system
  • Provide input to supervisor on any customer discontent issues
  • Adhered to all policies, procedures and service offerings that affect both internal and external customers
  • Complete all assigned self-studies and formal training if required
  • Help promote a positive image of product, technical skills and company commitment to provide quality service to our customers
  • Perform additional duties and responsibilities as assigned by supervisor/manager
  • Able to work on shift
  • Associates Degree or Technical Certification on Information systems and System/network troubleshooting or 3 years directly related career experience
  • CCNA or CWNA certification is preferred
  • Knowledge of TCP/IP, OSI model, Cisco IOS, 802.1x Network security, Network trace analysis, VOIP, 802.11 IEEE standards, WLAN topologies
  • Excellent communications skills; oral, written and listening
  • Strong diagnostic and problem solving skills and be able to interact effectively with customers to troubleshoot problems over the phone
  • Two to three years of technical support role would be a plus
  • Good language proficiency in Mandarin will be a plus
49

Corporate Support Rep Resume Examples & Samples

  • Ability to work in fast pace environment and meet tight deadlines
  • Strong skills working in a team environment
  • Ability to work in multiple system applications
  • 1+ years of work experience
  • Sales force CRM knowledge
  • Oracle base knowledge
  • Experience in retail or fitness industry
50

Medical Support Rep Resume Examples & Samples

  • Education: High School Diploma or GED
  • Experience: Front office/front desk background. Customer Service Experience
  • Other: Knowledge of computer with data entry. Ability to work in fast paced enviroment performing multiple tasks. Good Communication Skills
  • Preferred Experience: 1 year Medical office or hospital front office position
  • Preferred Certifications: Certified Healthcare Access Associates
51

Patient Support Rep Resume Examples & Samples

  • Communicates w/ employers, union & insurance company reps, attorney & other professional people for authorization & other info req'd to process the members various health related forms
  • Reviews patients records & requests physicians to dictate complicated cases; maintains liaison between physician & requestor
  • Transcribes physician's patient-related correspondence from central dictation system or handwritten letters
  • Completes req'd forms & letters
  • Monitors outside medical continuing care cases & secures proper authorization for payment
  • Makes adjustments as req'd on disputed billing inquires
  • Verifies receipts w/ payments received, prepares bank deposit
  • Assures only authorized records are released
  • Greets Health Plan members, discusses, counsels & instructs patients on how to handle requested medical info, coordinates processing of forms & letters
  • Maintains allergy antigen accounts, confirms health plan status & antigen materials are current
  • Works designed HealthConnect work queues as assigned
  • Two (2) years experience in a medical office environment required
  • Experience in current Kaiser Data Base Computer Systems required
  • Typing 30 WPM required. Typing must be current within one (1) year. Please contact Human Resources for testing
  • Medical Terminology test
  • All testing must be completed by the end of the posting period
52

Dealer Support Rep Resume Examples & Samples

  • Supports dealer personnel with tools, process and information to drive customer satisfaction
  • Facilitate problem solving, research, and problem/dispute resolution between Polaris dealers , the Dealer Services team and internal Polaris departments
  • Use metrics to improve dealer satisfaction
  • Accountable for follow-up with dealers to assure problems/issues receive a timely response or resolution
  • Establish and maintain positive dealer and customer relationships, internally and externally
  • Strong desire to deliver industry-leading consumer service and build strong consumer relationships
  • Ability to maintain a positive attitude and treat each contact with professionalism and respect
  • High level of curiosity and ability to grasp a wide variety of topics encompassing all aspects of the Polaris business
  • AS400 experience
  • Experience as a Powersports enthusiast
53

Technical Support Rep-rv Products Resume Examples & Samples

  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests
  • Maximize revenue opportunities through upselling avenues including maintenance and upgrade opportunities
  • Demonstrate an ability to know LCI plant #48 products with a full understanding of how they mechanically relate to the RVs and the industry
  • Be knowledgeable of current and historical product operation, application, and troubleshooting
  • Serve and treat all customers with exceptional customer service and professionalism
  • Provide technical advice, service, and support to customers
  • Resolve problems by clarifying issues; researching and exploring answers, finding alternative solutions; implementing solutions; and escalating unresolved problems
  • Ability to handle aspects of warranty evaluation, tracking, submission, and closure
  • Frequently utilizes good judgement to effectively conclude customer inquiries
  • Updates job knowledge through reoccurring product training sessions
  • Recognize, document, and alert the supervisor of trends of customer calls
  • Computer literate with the ability to learn customer service software applications
  • Build and maintain relationships with customers by having a keen awareness of the customer journey and continuously strive to make the journey as positive and profitable as possible
  • Conduct self as a team member with co-workers to foster a healthy and professional working environment
  • Time Management
  • Decision Making
  • Quality Management/Control
  • Articulate oral and written communication skills with the ability to communicate with a wide variety of customers by telephone, electronically, or face to face
  • Ability to utilize all available resources including co-workers
  • Able to interpret customers' description of their Coach problems and translate those into clear instructions for the service technicians
  • Communication skills are required to connect staff and customers for a positive customer service experience
  • Ability to maintain a professional demeanor and positive attitude at all times
  • Demonstrate experience in sequential processing -- utilizing multiple software programs and talking on the phone
  • Ability to assess and evaluate the work of technicians
  • Knowledge of company policies and procedures
  • Ability to reflect LCI core values in both customer interaction and the interaction of co-workers
  • A basic knowledge of Microsoft Office -- (Word, Excel)
  • Previous customer service experience with call center. 1-2 years preferred
  • Management/Leadership experience
54

Product Support Rep-penang Malaysia Resume Examples & Samples

  • Quickly respond to, analyze, and identify possible resolutions for customer’s system issues - Collect, summarize, and chronologically document technical information - Effectively manage system events using tools including Netcool and Clarify - Respond to customer phone inquiries as needed
  • Being able to understand and follow detailed Customer Handling Procedures (CHP)
  • Tactfully / courteously interface with work partners in order to build strong business relationships
55

TL Patient Support Rep Houston Resume Examples & Samples

  • Monitor and oversee all daily operational duties and ensure that all employees adhere to all operational policies and procedures
  • Maintain staff work schedules on a weekly or monthly basis through communication with Area Manager
  • Informs Area manager of disciplinary action as warranted concerning any employee misconduct
  • Act as primary liaison to hospital staff/management
  • Respond to daily questions and concerns raised by hospital staff/management in a timely and responsible manner
  • Responsible for adjusting staff’s duties as may be required to accommodate procedural changes or additional needs that may occur
  • Knowledge:Working knowledge of medical terminology, practices and procedures, as well as laws, regulations, and guidelines. An understanding of patient confidentiality to protect the patient and the clinic/corporation
  • Experience: A minimum three years of hospital/medical business office experience with insurance procedures and patient interaction. Strong familiarity with a variety of the field’s concepts, practices and procedures. College degree preferred or high school diploma (equivalent)
  • Competencies: Demonstrated communication, problem solving and case management skills and the ability to act/decide accordingly. Ability to collect, synthesize and research complex or diverse information. Exceptional customer service and the ability to plan organize and exercise sound judgment
56

Technical Support Rep-tier Resume Examples & Samples

  • Troubleshoot Teletrac Navman's proprietary software and hardware using necessary tools
  • Provide technical assistance and support for incoming inquiries and issues related to Teletrac Navman's hardware and software applications
  • Answer and handle an average of 20 customer calls per day
  • When necessary, escalate complex trouble cases to Technical Support Specialist team
  • Builds general knowledge of Teletrac Navman's proprietary products, increasing ability to resolve requests on first contact
  • Provides after hours oncall support as needed
  • Minimum of 2 yrs prior help desk experience a plus
  • Bilingual (English/Spanish) a plus
57

Technical Support Rep-appliances Resume Examples & Samples

  • 5 years real-world hands on technical repair experience working with household appliances
  • Good communication skills necessary
  • Must possess strong technical and diagnostic skills
  • Ability to work in a fast-paced environment under minimal supervision
  • Normal office equipment; e.g., computer, copier, fax machine, etc
  • Provide diagnostic technical phone or email support to our authorized service agents repairing appliances
  • Works with training department providing technical input and guidance for training materials and programs
  • Provides technical advice, support or training to the customer support call center as required
  • Reviews product manuals for accuracy and ease of use and provide feedback to technical writers
  • Accurately capture the nature of all inquiries for subsequent analysis and review
  • Work closely with Manufacturing, providing feedback regarding repairs and issues faced in the field by service agents
  • Perform all other duties as reasonably required that are consistent with both training and experience
  • Adhere to all company processes, procedures, policies, and standards
  • As a team member, to contribute to the overall success of the team and the Company goals by maintaining regular attendance, punctuality, focus and professionalism at all times
  • Maintain tidy work area and report any health and safety issues
58

Technical Support Rep-tier rd Shift Resume Examples & Samples

  • Addresses and resolves issues and requests; documents all incidents and requests; engages Technical Support Specialist team to resolve incidents that are beyond the scope of their ability or knowledge
  • Handle incoming customer email inquiries in a timely manner
  • Update and manage queue to comply with Service Level Agreement, take ownership of created cases and conduct close follow up until resolution
  • Strong customer service, and problem-solving skills
  • Strong PC troubleshooting skills: familiarity with Microsoft Office (Word, Excel and Outlook)
  • Excellent communication skills, both verbal and written
  • Ability to plan, organize, prioritize and resolve problems in a timely manner
  • Highly motivated individual
  • Ability to effectively multi-task in a fast paced environment
  • Strong analytical skills are required in order to diagnose, troubleshoot, and resolve issues
  • Wireless, GPS, Fleet industry knowledge a plus
59

Technical Support Rep, Associate Resume Examples & Samples

  • Maintain and continue to develop in-depth knowledge of SolarWinds MSP Backup products and services
  • Up to 2 yrs of experience in sales, sales support, technical, or customer service role required
  • Knowledge of technical support principles and practices (method of troubleshooting and critical thinking)
  • Basic understanding of networking terms and concepts (Firewalls, Routing rules and Protocols)
  • Prior experience using/supporting backup products
60

Patient Care Support Rep Resume Examples & Samples

  • Six (6) months previous health care clerical experience associated with direct patient contact activities and six (6) months prior acute care clinical or nurse aide experience
  • Current certification as a CNA in the State of Michigan or other Nursing License and maintain thereafter
  • Maintain CPR certification
  • Must possess basic computer keyboard ability skills to include data entry level of 60 keystrokes per minute or typing/word processing speed of 30 WPM
61

Technical Support Rep N Resume Examples & Samples

  • Experience or training in testing or mechanical and/or electrical assembly, metal fabrication in an aerospace or similar industry
  • Experience with instrumentation and data acquisition systems
  • Experience in fabrication, assembly and test of complex mechanical and structural assemblies
  • Experience in the use of machine shop equipment (mill, lathe, band saw, grinder, etc)
  • Experience in working from drawings, models and other engineering documentation
  • Ability to hand layout, drill and rivet to drawing specifications
62

Corporate Support Rep Resume Examples & Samples

  • Answer multi-line incoming telephone calls, determines the purpose of call and forward to the appropriate associate/department
  • Greet candidates and visitors. Determine nature of business and contact appropriate Kforce employee upon arrival
  • Maintain daily interview room schedules, insure all necessary paper work has been completed, and notify recruiters of candidate arrival
  • Provide administrative support to corporate departments requiring assistance
  • Preregister and issue badges for onsite events and training classes
  • None required
  • High School diploma or general education degree (GED) and one year of related experience in a customer service environment required
63

Level Technical Support Rep, Temporary Resume Examples & Samples

  • Utilize highly developed critical thinking skills to troubleshoot technical issues
  • Provide a superior customer experience by communicating in a positive, friendly and polite manner
  • Thoroughly and accurately document interactions into a CRM system
  • Process email, chat and phone requests in a high volume environment
  • Possess, acquire and maintain the technical expertise required to effectively handle customer interactions
  • Demonstrate technical expertise through problem solving, applying technical knowledge, and sharing product knowledge with customers
  • Multi-task and manage several ongoing tasks and priorities
  • Illustrate a desire to learn and actively seek new skills
  • Must have high school diploma, GED or equivalent; some college preferred
  • 2 years of technical service experience (troubleshooting issues with browsers, plug-ins, and Internet connections, as well as software and hardware issues on PC, Mac and mobile devices)
  • 2 years of call center experience
  • Must be able to type a minimum of 40 WPM
  • Excellent written and oral communication skills, with the ability to effectively translate technical information to the end user
  • Please note this is a 2-4 month temporary (non-benefits eligible) project at our Chandler, AZ campus. Local candidates only please
64

Internet Tech Support Rep-july Class Resume Examples & Samples

  • Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality
  • Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues
  • Multitasking – ability to talk, type, read and listen
  • Meet or exceed attendance expectations
  • Meet or exceed sales goals
  • Enter Sales, upgrade or service changes quickly and accurately
  • Adherence to schedule
  • Ability to adapt in a fast paced always changing environment
  • High School Diploma or equivalent required; Associates/Bachelors Degree Preferred
  • Required – Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred
  • Knowledge of common consumer internet software including various browsers and email platforms preferred
  • Basic understanding of internet, networking and email protocols
  • Exemplary Customer Service skills
  • Shift Flexibility: able to work evenings, weekends, holidays, overtime
  • Strong problem solving or organizational skills
  • Understanding of basic accounting mathematics
65

Business Class Tier Tech Support Rep Resume Examples & Samples

  • Receive and respond to a high volume of telephone inquiries from customers and provide expert advice and solutions through consultative problem resolution
  • Can assist customers of all technical levels through efficient troubleshooting over the phone
  • Knowledge of basic firewall configuration on IOS based modems
66

Associate Imagery Support Rep Resume Examples & Samples

  • Answers inbound email and phone communications
  • Processes orders and prepares quotations and feasibilities
  • Assists customers to define order requirements, including image selection
  • Ability to learn, execute, and affect change within a dynamic environment
  • Uses knowledge of company policy and departments to answer complex or technical questions
  • Uses knowledge of satellite imagery to perform basic quality control evaluations and recommendations
  • Attend training and development courses, provide training to peers and customers as needed
  • Effectively communicate with all levels of the company and customers
  • Flexible schedules and shift work may be required
  • Customer Service - Responds promptly to requests for service and assistance from customers and internal parties; Delights the customer
  • Analytical - Researches and collects data; Synthesizes complex or diverse information; Uses intuition and experience to complement data
  • Technical Skills - Able to multi-task in a Windows operating environment; Able to enter orders and customer information accurately; Use GIS skills to process shapefiles, analyze order geography and make decisions to benefit customers
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
  • Customer Service experience in a professional/B2B environment required
  • Excellent listening, comprehension & interpersonal skills
  • Effective problem-solving and analytical abilities
  • Experience with MS Office Suite, ArcGIS software packages; ability to learn complex proprietary and COTS software
  • Fluency in foreign languages desirable but not required
67

Product Support Rep-technical Resume Examples & Samples

  • Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.)
  • Remote configuration of software according to customer specifications
  • Post install support within the product support call center
  • Research, record, and provide appropriate feedback and solutions to customers with regard to product complaints and events associated with the software application
  • Inform Product Managers on customer issues related to software utilization and software design
  • Must maintain technical expertise with both Respironics sleep therapy products and their usage as well as general networking and PC skills
  • Conflict Management, Timely Decision Making, Process and Time Management Skills
  • Market foresight, learning agility and teaming
  • Ability to deal with multiple tasks and conflicting priorities
  • An action/problem solving orientation including independent thought process and independent learning
  • Maintain software and computer technical expertise
  • Outstanding Interpersonal and communication skills
  • Define with their manager goals for personal and professional development
  • Take accountability to execute their personal development plan to grow within current role and to prepare for future roles
  • Professional phone skills and Customer Service Skills highly desired
  • Experience with use of software including Microsoft Office, Word, Excel and SAP required
  • Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting. A demonstrated understanding of computer networks and database structure is also required to perform the role
  • Knowledge of Windows XP, Vista, 7, and 8 Operating systems required
  • Knowledge of Android and iOS mobile operating systems highly desired
  • Knowledge of SQL Server preferred
68

Agent Dealer Support Rep Resume Examples & Samples

  • Responsible for setting up of dealers in internal database, tying products, programs and rates
  • Responsible for following up with clients, when necessary or requested, to get information needed for installation of dealers/programs
  • Responsible for filing correspondence and other documentation according to the established filing system. Search for filed information as needed
  • Communicate with Administration Team and Sales Team for information as necessary
  • Communicate with legal on agreement discrepancies and follow necessary steps for correction. Mail out due diligence letters when appropriate
  • Compose letters for certified mail to cancel dealerships when necessary
  • Log daily business as process to track progress for management team
  • Handle phone calls from dealers and agents determining the nature of the request or issue to find resolution
  • Department Hours: Monday-Friday; 8a.m. - 5p.m. Additional time may be required to meet deadlines
  • Very Detail Oriented
  • Ability to Multi-task
  • Exceptional Organizational skills
  • Good communication skills, both written and verbal
  • Comfortable with various computer systems/applications
  • Works well in “Team” environment
69

Document Support Rep-cardiology Clinic Resume Examples & Samples

  • Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with Mercy standards
  • Files and retrieves patient medical records. Maintains adequate filing and retrieval systems to assure prompt availability of records
  • Files all reports received into the appropriate patient chart
  • Maintains the medical record system for accuracy and timeliness of service
  • Maintains the patient file by ensuring transcription and/or notation is made for each office visit, hospital visit, outreach visit and etc
  • Assists with copying of patient charts for insurance companies and for patients at their request for transfer of records following established policies and procedures
  • Checks in patients following Standard Work Instructions (SWI)
  • Updates and verifies patient demographics, making appropriate changes as needed following SWI
70

Support Rep-admin Resume Examples & Samples

  • 1 year minimum of related experience and keyboard and/or computer experience
  • Ability to read, produce written and electronic documentation, and communicate effectively
  • Demonstrate computer skills to utilize electronic medical record and Office® products in a time efficient manner
  • Ability to evaluate and appropriately respond to verbal and nonverbal communication from patients, and employees in diverse stages of development, ie. adolescent, adult and geriatric patients
  • Physical job demands may be subject to possible modifications to reasonably accommodate individuals with physical disabilities
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71

Technical Support Rep Level Resume Examples & Samples

  • Building and Maintaining High Levels of Customer Satisfaction
  • Meet and exceed customer satisfaction and responsiveness goals
  • Provide high level technical support predominantly of a post sales nature
  • Resolve customer issues in a timely and professional manner
  • Answer questions quickly, efficiently and courteously
  • Work as a Team Player
  • Learn our suite of products to develop technical customer-support expertise and act as resource for your team
  • Support peers in responding to customer case problems and questions
  • Strive to have a maximum impact upon the team’s departmental goals and objectives
  • Solving Customer Problems
  • Create technical content by documenting solutions provided to customers
  • Learn how to manage critical support issues and handle escalations
  • Acquire technical knowledge of our products to address customer issues by attending internal training
  • Learn how to understand and effectively use available debugging tools
  • Provide in-depth solutions to customer queries
  • College degree (preferably in Computer Science) or equivalent experience
  • Experience with two or more operating systems
  • Experience working with Java or .NET in the web environment
  • Willingness to work a flexible schedule as needed
  • Strong analytical, debugging and diagnostic skills
  • Strong interpersonal and time management skills
  • Strong customer service and listening skills
  • Willingness to interact and participate within a team environment
  • Ability to multitask and prioritize tasks
  • Ability to address and resolve technical problems and questions
  • Ability to learn and acquire knowledge in new product areas and apply it effectively to solve problems
72

Business Support Rep N Resume Examples & Samples

  • Associates Degree in IT or Business; or ideal if both
  • General understanding of launch operations processes and protocol
  • Experience working IT applications (SharePoint, COGNOS, SAP, experience are all a plus)
  • Experience with and knowledge of current ULA primary customers (AF, OSL, NASA)
  • Willingness to develop and execute new and innovative processes
  • Demonstrated interest in process improvement
  • Demonstrated communication (verbal and written) expertise
  • Experience with TeamCenter
  • Demonstrated collaboration skills
73

Client Operations Support Rep, Consultant Resume Examples & Samples

  • 2+ years of experience preferred
  • Requires good organizational skills, ability to multi-task and maintain and even handed approach with clients and internal contacts, while working with continually changing tasks in a fast paced environment
  • Excellent PC skills with detailed use of Word and Excel a must. Access and PowerPoint would be a plus
74

Technical Support Rep, Senior Resume Examples & Samples

  • Interact with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (Network Administrators, System Administrators)
  • At least 2 - 3 years of demonstrated experience in Network Administration/System Administration including experience with installation, service and administration of a medium to large multi-server environment
  • Minimum 2 years supporting and administering network devices and systems including: routers, firewalls, switches, or wireless access points
75

Tier Internet & Phone Technical Support Rep Resume Examples & Samples

  • Strong customer service skills required
  • Ability to apply practical troubleshooting and technical analysis required
  • Thorough knowledge of PC hardware and software configuration and installation, computer networking and IP, web browser, hubs and home networking preferred
  • One (1) year of experience with operations of ISP or larger enterprise organization and computing environment preferred
  • Past experience with diagnostic applications preferred
  • Working knowledge of all customer equipment and cable plant preferred
  • Strong knowledge of HSD/voice network layout preferred
  • Individual must be focused on making our organization the best provider of Customer Service
  • Follow escalation procedures to respond to out of service conditions while utilizing great analytical skills
  • Refer all trouble reports associated with equipment or software to appropriate personnel
  • Utilizes a practical working knowledge of advanced diagnostic tools
  • Analyze, diagnose, and correct hardware and/or software errors associated with all HSD equipment under the division’s control in such a way as to minimize system downtime
  • Ability to apply advanced product knowledge and problem-solving/troubleshooting skills, including decision making skills, in such areas as, but not limited to, basic customer service inquiries, supplying updated product knowledge to customers, matching customer interests to services available, placing orders and performing data entry in a billing and ticketing system
  • Utilize software to remotely identify and diagnose issues pertaining to digital phone infrastructure
  • Able to identify provisioning issues as they relate to digital phone and effectively correct
  • Analyze, diagnose, and correct hardware and/or software errors associated with digital phone
  • Coordinate with Charter, LEC, and/or vendors to resolve digital phone issues
  • Follow escalation procedures to respond to out of service issues
  • Proactively monitor and identify digital phone and networking issues before they become customer impacting