Web Support Resume Samples

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RO
R O'Conner
Rosamond
O'Conner
25582 Rippin Prairie
Philadelphia
PA
+1 (555) 405 6184
25582 Rippin Prairie
Philadelphia
PA
Phone
p +1 (555) 405 6184
Experience Experience
10/2014 present
Chicago, IL
Manager Web Portal Application Support
Chicago, IL
Manager Web Portal Application Support
10/2014 present
Chicago, IL
Manager Web Portal Application Support
10/2014 present
  • Manage a staff of direct and indirect resources for their assigned applications and manage established budgets and forecasts
  • Manage professional employees by setting team direction, resolving problems and providing guidance to members of your team
  • Manage the release calendar for all OM activity (code fixes and work orders)
  • Provide second level application support, coordinating the involvement of business and / or development resources in problem resolution as necessary
  • Manage application - specific production support processes
  • Lead and develop people
  • Manage the relationship (relative to Operations & Maintenance (OM) between the business customers and IT partners for assigned applications
03/2010 04/2014
Philadelphia, PA
Web Portal Support Manager
Philadelphia, PA
Web Portal Support Manager
03/2010 04/2014
Philadelphia, PA
Web Portal Support Manager
03/2010 04/2014
  • Responsible for provide supervise to managed service team on day to day basis to oversee SLA metrics and identify opportunity for service improvement
  • Responsible for performance management of the support team, coach and guide the team member
  • Drive incident, problem management activities across application portfolio
  • Provides leadership for sustaining functions supporting Member Portal applications core functionality and integration with satellite systems
  • Stakeholder communications on performance, plans and service disruptions (planned & unplanned)
  • Manages and prioritizes (with PMO input) delivery of minor enhancements
  • Manages Application Configuration changes, patches, Breakfix releases, and Disaster Recovery activities
08/2004 10/2009
New York, NY
Web Support Analyst
New York, NY
Web Support Analyst
08/2004 10/2009
New York, NY
Web Support Analyst
08/2004 10/2009
  • Running stress testing
  • Second line support for java and web based applications
  • Produce and maintain support documentation
  • Basic Unix Shell
  • Maintain automated environment
  • Apache, Weblogic, Tomcat, JBOSS
  • Run regular checks
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Memphis
Bachelor’s Degree in Computer Science
Skills Skills
  • Identify enhancements to improve supportability, operability or performance of applications (and develop supporting business cases for suggested enhancements)
  • Demonstrate integrity and ethical behavior by complying with applicable laws, regulations and policies and requiring the same from others
  • Manage professional employees by setting team direction, resolving problems and providing guidance to members of your team
  • Manage the proper level of OM engagement in development processes to ensure that new applications/functionality are supportable following transition to OM
  • Assist OM team with problem triage, categorization (break / fix vs. enhancement), root cause analysis and ability to duplicate a problem
  • Maintain knowledge of and leverage IT industry / marketplace technologies and trends
  • Coordinate business approval of production migrations (release entry framework)
  • Manage the relationship (relative to Operations & Maintenance (OM) between the business customers and IT partners for assigned applications
  • Manage application - specific production support processes
  • Provide second level application support, coordinating the involvement of business and / or development resources in problem resolution as necessary
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15 Web Support resume templates

1

Web Support Analyst Resume Examples & Samples

  • Monitor applications
  • Second line support for java and web based applications
  • Produce and maintain support documentation
  • Running stress testing
  • Maintain automated environment
  • Tune applications
  • Upgrading/patching
  • Change, incident and problem records
  • Run in depth investigations on issues
  • Run regular checks
  • Java/J2EE applications experience
  • Apache, Weblogic, Tomcat, JBOSS
  • Weblogic WLST
  • Basic Unix Shell
  • Troubleshooting experience
  • SQL and Toad
  • Remedy/ITSM
2

Web Support Analyst Resume Examples & Samples

  • Fluent German is essential
  • Proven experience in creation and maintenance of websites with associated knowledge of HTLM/Java
  • Proven experience in Wordpress/shoppify//Drupal or similar platforms
  • Strong communication, customer service, and support skills
3

German Web Support Specialist Resume Examples & Samples

  • Experience working in a B2B environment
  • Strong communication, customer service, relationship management and support skills
  • Native level language skills in German or Dutch
4

Web Application Support Resume Examples & Samples

  • Work on some of the most complex challenges in large scale computing by utilizing your skills in data structures, algorithms, and object oriented programming
  • Provide Level 2 Incident Management support for customer facing web applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
  • Automate manual enterprise operations tasks and optimize business process to reduce workloads & create proficiencies
  • Monitor and maintain operational readiness of Enterprise Applications including AWS hosted applications
  • Support Autodesk enterprise growth and ensure stability through maintenance activities on Enterprise Applications
  • Design, develop, re-factor, optimize, and enhance web application software utilizing Java and other open source technologies
  • Work with open source tools, create API, rich dashboards and implement proactive monitoring
5

Enterprise Web Application Support Resume Examples & Samples

  • Develop, support and administration of Eaton’s enterprise portal, web content management and related environments
  • Development and enhancements to existing portfolio of Java applications and channels
  • Provides end user to support for enterprise applications
  • Performs and leads support and problem management activities
  • Performs and leads activities related to the promotion and migration of software and associated components through the pre-production to production environments
  • Applying user-perspective and system critical monitoring to production issues
  • Ability to collaborate, build and maintain relationships with technical groups
  • Initiate continuous improvement initiatives within the team and Enterprise
  • Provides guidance and training to development staff portal, web content and other technologies
  • Strong understanding of enterprise web architecture and Java based web applications
  • Experience with enterprise level web application administration – Support, development, configuration, maintenance, disaster recovery, patching,
  • Ability to solve problems, quickly and completely and to communicate solutions clearly to peers, customers and management
  • Working knowledge of Linux/Unix Operating System internals; network
  • Working knowledge of enterprise database systems, SQL
  • Ability to weigh various suggested technical solutions against business needs and choose the most effective solution, given technical merits, cost considerations, and manageability
  • Ability and desire to learn other technology areas as needs arise such as access management, single sign on and LDAP development
  • Understanding of application technical architectures
  • Ability to work independently, set priorities, work under pressure, adapt to demanding situations and maintain schedules
  • Strong customer focus with the ability to meet or exceed customer service level
  • High School Diploma/GED from an accredited institution is required
  • Minimum of four years’ experience working with enterprise web applications or a minimum of six years’ IT technical experience is required
  • Must be legally authorized to work in the US on a permanent and consistent basis without company sponsorship
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
  • No relocation is being offered and all candidates must reside within 50 miles of Cleveland, OH, Maumee, OH, Moon Township, PA or Galesburg, MI
  • Four years of enterprise web application development and administration experience contributing to the successful development, implementation, change management, and production support of mission critical enterprise systems
  • Expertise supporting and developing Java-based applications
  • Strong knowledge of Java, JSP, JSF, CSS, SQL
  • Oracle WebCenter Portal, Oracle WebCenter Content (UCM), Adobe CQ / AEM a plus
  • Knowledge of user authentication, authorization and single sign-on (SAML, Kerberos)
  • Basic knowledge of XML, JavaScript, ANT, Eclipse, JAAS, Portlets (JSR-168, 286), web services, version control
  • Ability to troubleshoot a Java application on a Unix or Linux server
  • Knowledge of Information Architecture / User Experience concepts and best practices is a plus
  • Requires the ability to work on and support multiple simultaneous projects of varying scope and scale
  • Collaborates with other IT resources both in-person and virtually
  • Demonstrated expertise and/or capabilities to work on complex applications
  • Demonstrated expertise with Microsoft SharePoint
  • Solid critical thinking/analytical and problem solving skills
  • Excellent communication skills, both written and verbal, at all levels of an organization
  • Strong team-oriented interpersonal skills including facilitation and negotiation, ability to lead and influence others, and the ability to effectively interface and work with a wide variety of people
  • Able to lead process improvement efforts
6

Manager Web Portal Application Support Resume Examples & Samples

  • Lead and develop people
  • Manage professional employees by setting team direction, resolving problems and providing guidance to members of your team
  • Leverage diversity and inclusion to drive employee engagement and foster teamwork and collaboration
  • Demonstrate integrity and ethical behavior by complying with applicable laws, regulations and policies and requiring the same from others
  • Manager and ensure compliance with IT structures, processes / technologies
  • Maintain knowledge of and leverage IT industry / marketplace technologies and trends
  • Influence or provide input to forecasting and planning activities
  • Manage the relationship (relative to Operations & Maintenance (OM) between the business customers and IT partners for assigned applications
  • Manage application - specific production support processes
  • Provide second level application support, coordinating the involvement of business and / or development resources in problem resolution as necessary
  • Continually develop support skills to minimize dependency on development resources
  • Assist OM team with problem triage, categorization (break / fix vs. enhancement), root cause analysis and ability to duplicate a problem
  • Work with business partners to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities across applications when required
  • Coordinate business approval of production migrations (release entry framework)
  • Provide leadership in critical issue resolution during war room process
  • Facilitate the hand - off of new release functionality from the development team to the OM team
  • Facilitate the gathering of business requirements to support OM activities as necessary
  • Identify enhancements to improve supportability, operability or performance of applications (and develop supporting business cases for suggested enhancements)
  • Collect, analyze and report SLA and OM metrics data (and take corrective actions as warranted)
  • Resolve issues with application-level service performance
  • Identify, sponsor and implement continuous improvements initiatives within the OM unit
  • Manage a staff of direct and indirect resources for their assigned applications and manage established budgets and forecasts
  • Participate in the budget setting process including justification of planned staffing levels
  • Optimize the mix of resources to obtain maximum results at the lowest cost
  • Manage the release calendar for all OM activity (code fixes and work orders)
  • Ensure compliance with all Sarbanes - Oxley and other audit/security requirements
  • Manage the proper level of OM engagement in development processes to ensure that new applications/functionality are supportable following transition to OM
  • Participate in on - call responsibilities 24x7x365
  • Experience managing critical business portal applications with a $5 million budget of on / off shore resources
  • Document Management support experience
  • 5+ years of applications development (or support) experience in a large enterprise Unix / Java based environment
  • 2+ years of experience leading teams and / or managing workloads for team members
  • Prior experiences leading distributed teams
  • Ability and willingness to hold on - call responsibilities to respond to system issues 24x7x365
  • Prior experience leading development and / or support for large, critical applications (preferably on multiple platforms)
  • Previous experience managing a remote team of resources including offshore team members
  • Previous budgeting experience
  • Previous healthcare industry experience
  • Adobe Experience Manager knowledge
  • Bachelor’s degree or higher level of education or equivalent experience
7

Websphere, Linux, Web Server Support Resume Examples & Samples

  • Support 1300+ WAS 6.1/8.0 servers
  • Installation, maintenance and administration on Linux and Windows servers 24x7 (requires On-Call rotations)
  • Supporting WebSphere, Linux Operating System, Web server (IHS/Apache)
  • Applying patches, installing software, managing file systems, monitoring performance
  • Troubleshooting alerts from monitoring system for system error conditions (Servlet Error, Web Server timeout, system down, disk full, CPU busy, memory full, etc.)
  • Servicing incident tickets / request submitted by developers and application
  • Requires late shift rotation (12:00pm-8:30pm shift )
  • Requires On-Call rotations
  • Excellent WebSphere/IHS skills
  • Excellent Linux/Unix administration skills
  • Excellent relationship management and communications skills working with third party vendors, customers and management team
  • Excellent communication skills written and verbal, with individuals and teams located in multiple geographic locations
  • With the ability to describe issues to upper management .Good problem solving skills and analytical abilities
  • Must have the infrastructure experience and should be able to identify and investigate the Infrastructure and performance related issues (especially network issues)
  • Highly motivated, team oriented but able to work with minimal direction
  • Ability to meet critical deadlines and adapt to changing requirements
  • Strong technical aptitude, able to multi-task and be flexible to respond to changing priorities
  • Ability to deal with all levels of the business and IT
  • Ability to maintain a customer focused mind-set
  • Ability to drive the process improvements
  • Experience with the client’s Information Security Policy and standard controls processes (ACR/ICR/SCRP)
  • Information security risk management
  • Familiarity and hands on experience with Adobe Enterprise Manager
  • Cloud Management would be a huge plus
  • More than 5 years of experience in IT operations Linux administration
  • Experience with day-to-day Operations
  • In-depth knowledge of IT and experience in IT Operations
  • Creative at developing approaches to problems and recommending actions
  • Proven leadership skills, team or project leading experience
  • Experience working with business customers and global groups
8

Web Commerce Support Engineer Resume Examples & Samples

  • Oracle Endeca Guided Search and/or Oracle ATG Web Commerce
  • General e-Commerce concepts including personalization, shopping carts, customer service, content creation and management
  • General search concepts including guided search, search interfaces, relevancy ranking
  • Strong programming background including direct experience in Java, C# or C++, J2EE applications (Java EE concepts and constructs including Servlets and JSPs)
  • Good understanding of enterprise software production systems (including high availability architecture)
  • Working knowledge of relational databases, SQL, and JDBC
  • Understanding of TCP/IP networking and general client/server concepts
  • Install, configure, and maintain Oracle WebLogic Server or other web application server
  • General knowledge of UNIX and Windows operating systems at the admin/install/troubleshooting level
  • Communication: Excellent communication (written and oral) skills; describe complex technical ideas and concepts effectively; synthesize concepts and present step-by-step instructions to customers; provide general advice when specific steps are not available or applicable
  • Influencing & Negotiating: discuss and arrive at a mutually acceptable solution; convince others to take appropriate action
  • Customer Focus: Focus on satisfying the technical and business needs of Customers; understand the impact of customers' technical and business requirements
  • Quality: Adhere to internal processes and tools to meet Service Level Agreements; generate new ideas for continuous improvement
  • Working Globally: Adhere to global work processes, including occasional24x7 weekend shifts; collaborate and communicate with customers and team members from diverse cultural backgrounds
  • Problem Solving: analyze causes, identify alternatives, and recommend the best solution to customers; synthesize complex sets of documentation and knowledge-articles; read and interpret log files and source code; reproduce issues inhouse and accurately report defects to product development
9

Rep, Web Sales Support Resume Examples & Samples

  • Creates media plans and special promotions tailored to client needs
  • Proactively identifies potential new business clients and creates plans to sell
  • Works directly with sellers to determine pre-sales research needs. Conducts pre-sales fact-finding to assist in sale and/or product development
  • Assist sales team with gathering of competitive materials, sales call preparation and CRM tracking
  • When appropriate, makes sales calls to identify client needs
  • Receive and review client orders for accuracy, resolve discrepancies (i.e. correct rate, correct distribution, correct product) and notify sales rep
  • Facilitates fulfillment (delivery), tracking and billing of campaigns to ensure that deliverables meet client expectations
  • Maintain knowledge of fulfillment workflows and processes
  • Maintain understanding of available products and the necessary information to process them
  • Work with other sales planners when needed on more advanced order placement
  • May support manager on directing lead inquiries, request for proposals, etc
  • Communicates and escalates project issues as appropriate
  • Fosters open communication amongst all stakeholders
  • Bachelor’s Degree preferred but not required
  • Knowledge of Interactive Advertising industry preferred
  • Requires a high proficiency with technology, including Word, Excel, PowerPoint, and other proprietary software for processing orders and tracking sales calls
  • Experience coordinating complex advertising campaigns
  • Must have a positive/ can-do attitude and be driven to optimize results for clients
10

Web Support Technician Resume Examples & Samples

  • Minimum one year customer service or help desk experience required, preferably in a global multi-location company
  • Minimum one year experience using Windows based platforms and configuring Internet browsers and other internet technology required
  • Minimum one year of Windows/WinNT environments, Web Browsers (e.g., Internet Explorer, Netscape, etc.), firewalls and proxy servers, TCP/IP networking and troubleshooting and VoIP preferred
11

Web Centre Support Resume Examples & Samples

  • Use vendor’s Commercial-Off-The-Shelf (COTS) products to develop or maintain workflow for item setup
  • Analyze and evaluate technical options
  • Serves as a strong technical resource for developing customized reports
  • Provides support to resolve customer issues
  • Solve system integration issues
12

Web Support Engineer Resume Examples & Samples

  • Superior listening, communication and problem-solving skills. Ability to investigate and resolve customer issues
  • Solid systems analysis skills to interpret data sources and deliver reporting IT solutions against a business requirement
  • Strong coding/development knowledge of one or more of the server side technologies [ASP, ASP.Net]. Strong knowledge of HTML, DHTML, VBScript, JavaScript, and CSS is must
  • Good working knowledge of any of the database like MS Access, SQL server, Oracle, MySQL is a must with minimum Database Administration
  • Should be effective in grasping the process knowledge of projects and end to end business flow
  • Strong understanding of capturing requirements
  • Strong customer-focus and results orientation
  • Ability to work independently with minimal supervision
  • Person should be willing to take Initiative and challenges in work
13

Support Web Developer Resume Examples & Samples

  • Provide exceptional service to both internal and external customers
  • Create and maintain technical content for Support’s knowledge base
  • Identify and resolve website related issues, following best practices for customer service and technical writing
14

Web & Technical Support Specialist Resume Examples & Samples

  • IT Coordination duties
  • Technical upkeep of harvardmagazine.com (and appropriate subdomains/microsites)
  • Business staff collaboration
  • Editorial staff collaboration
  • Digital Strategy
15

Director Global Web Support Resume Examples & Samples

  • Keeping HP competitive, understanding the customer and user experience, ensuring our Web portal is easy to use with the right content available at the right time
  • Leading a dynamic team covering: Reporting and Analytics, Usability Testing, Features, and Search Analytics
  • Leveraging the latest technology as we continue to evolve. Driving our digital support strategy, pushing towards digital and self-serviced options supporting the GBUs and regions
  • Working in partnership with IT and managing the constraints to enable change within the Customer Support function
  • Working in a cost constrained environment, identifying and understanding practical solutions that will be financially viable for HP
  • Looking for cutting edge solutions that will help reinvent our customer support experience
  • Design consumer and commercial web experiences that respond to customer needs, exploit online trends, and incorporate information architecture into smart page design and navigation
  • Develop and maintain web production processes that enable efficient NPI’s, localization, and site evolution
  • Ensure alignment with key stakeholders on all digital support activity and performance
  • Make search experiences and content find-ability hallmarks of the HP support experience
  • Ensure site quality and customer self-service success through user testing, daily monitoring, online analytics, and structured response procedures
16

Associate Web Services Technical Support Resume Examples & Samples

  • Professional fluency in written and spoken English - proficient level required. Language capability in Cantonese/Mandarin is a big advantage. Mandarin is a must
  • Technical knowledge of web development languages/programming
  • Some networking knowledge would be advantageous
  • Students or fresh graduates in Computer Science, Engineering or a related subject
  • Knowledge of web development/online programming languages
17

Utl-web Support Resume Examples & Samples

  • Oracle DB / SQL experience 3+ years
  • HTML 1+ year experience
  • C# and .Net 2+ yrs
  • Visual Studio 2010
  • Web Development
  • Web Services
18

Web Support Manager Resume Examples & Samples

  • Deal directly with customers either by telephone, electronically or face to face
  • Run small web projects, estimate costs, manage timescales and resourcing
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries
  • Bachelor's degree, preferably related to IT or Internet and Web technology
  • Google analytics knowledge
  • High Web analytical skills
  • Min. 1 year of experience in Customer Web Support
  • Experience with web development technology and content management systems
  • Confident individual with excellent client facing and interpersonal skills
  • Highly organized and hard working
19

Web Support Engineer Resume Examples & Samples

  • Work collaboratively with business units, especially the marketing team, on daily site content maintenance for all Fortinet external and internal web sites and ensure consistent quality across all company sites
  • Collaborate with content owners in the content publishing of web sites; test web applications, programs or pages for web sites; troubleshoot and resolve the errors and malfunctions or escalate
  • Mockup, design and build web elements and web pages; maintain web pages for design and style change
  • Work with team to handle web sites and related inquiries; support for the request categorizing and response; administer website permissions and access for end users
  • Assistant for the web sites monitoring, analytics and reports
  • A Bachelor’s Degree (or equivalent education and experience), preferably in Computer Science/Engineering, Information systems or related, along with a minimum of 2-years’ related work (not education) experience
  • Experience with web site and web UI, HTML, CSS and Javascript. jQuery and Bootstrap is a plus
  • Experience with web component and layout design, understanding responsive UI design, understanding web image optimization,
  • Experience with using major web browsers and knowledge of cross-browser and cross-device. Knowledge of DOM and developer console is a plus
  • Knowledge of Web CMS platform
  • Good written and verbal communication skills, attention to detail, and willing to help people for requests
20

IIS Web Services Support Resume Examples & Samples

  • 3rd Level Support - Incident troubleshooting, analysis and resolution beyond 1st, 2nd level, consultant to other IT functions in terms of using production IIS environment
  • Experience in administration of Windows 2000/2003/2008, IIS5, IIS6, IIS7, .Net application integration in large complex environments (installation, configuration, monitoring, upgrade)
  • Strong ability to diagnose and resolve IIS / .Net issues
  • While this job does not involve direct networking administration, it does require a good understanding of how Firewalls, Load Balancers and other enterprise network technologies work
  • Experience with Microsoft Windows Clustering technologies
  • Experience integrating internal and public internet facing applications
  • English language skills – excellent written and verbal
21

Web Technical Support Specialist Resume Examples & Samples

  • Bachelor’s Degree in Computer Science, Electrical Engineering, Computer Engineering or 5 years equivalent work experience
  • Understanding of other Internet programming languages, including asp, asp.net, .net 2.0 and 3.5 framework, java, JavaScript
  • Working knowledge of database driven web applications and programming languages (ASP, VB Script, ASP.Net, VB.Net) Must be adept at designing SQL queries to connect to SQL databases
  • Must have a portfolio, and proven track record with 2+ years of related work experience as a *team lead* or similar leadership experience in web development, website management, or website architecture design
  • Solid understanding of functionality, usability and user interaction for web applications and web databases
  • Experience working within ITIL or other IT best practice frameworks
  • Experience collaborating with programmers in public-facing web development
  • Comprehensive experience with all aspects of Web site content management
  • Understanding of project management principles, and experience managing projects using PMI standards
22

Web Hosting Technical Support Resume Examples & Samples

  • A passion for providing customers with a positive experience
  • Ability to troubleshoot technical issues
  • Basic website and WordPress knowledge
  • Familiarity with Linux based systems (Ubuntu, Suse, and Gentoo to name a few)
  • Help Desk or Call Center Experience
  • A helpful and friendly attitude
23

Summer Intern Technologist Web Application Support Resume Examples & Samples

  • Must possess good interpersonal skills and professional demeanor
  • Experience with Microsoft Office products: Outlook, Word, Excel and Access
  • Some understanding of technology and telecommunications is desired
  • Computer Science
24

WEB Support Information Technology Consultant Resume Examples & Samples

  • Computer technologies and software to create web content and accessible forms that include text, graphics, and digital media components, web technologies, content management systems, standards, and plug-ins
  • HTML and Cascading Style Sheets (CSS) how to apply institute web guidelines, standards, and templates
  • Digital media (graphics, animations, streaming media, digital audio and video) and the ability to incorporate them into a website
  • Web content accessibility tools and requirements
  • User experience and universal design principles
  • Photoshop and the ability to translate web designs into functioning websites
  • Copyright laws and industry standards
  • Adobe visual tools
  • Proficient knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Visio, etc.)
  • Work patiently with users using consultative skills to assess and identify application requirements and successfully translate those requirements into user friendly systems, solutions, and applications
  • Research, recognize trends, and evaluate new and emerging technologies and advancements in desktop and mobile web design and development
  • Apply university standards when approaching and solving visual problems
  • Continually seek training and professional development opportunities, keeping abreast of the changing technology and computing environment
  • Analyze and research data
  • Monitor, track and report on workflow status
  • Prioritize, organize and manage multiple tasks
  • Develop and deliver technical support and user documentation
  • Integrate multiple applications and/or systems
  • Multi-task and manage multiple ongoing projects
  • Learn new technologies and business processes from both a technical and functional perspective
  • Work and interact effectively and collaboratively with a diverse population by establishing, promoting and maintaining cooperative and productive relationships with others and as a member of team and unit
  • Explore and adapt to changing technologies
  • A bachelor’s degree in computer science, graphic design, communication design, or related discipline
  • Experience with a web content management system, especially participation in systems administration, training and programming
  • Experience with responsive web design
  • Experience providing one-on-one and large group technical training to non-technical people—through production of written and animated training materials or in-person trainings
  • A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position
25

Web Domains Support Specialist Resume Examples & Samples

  • Directing and managing the domains for all accounts
  • Creating, editing, and maintaining e-mail accounts for client base
  • Assisting clients in supporting and resolving hardware and software issues that may impede the use of product
  • Working knowledge of domain registrar and web hosting technologies
  • Experience with MS Windows and Windows applications, PC hardware and software
  • Ability to solve practical problems and deal with a variety of variables
  • Basic PC, Networking and wireless LAN troubleshooting skills
  • Experience in providing technical support for Tier 1, 2 & 3
26

Web Portal Support Manager Resume Examples & Samples

  • Responsible for performance management of the support team, coach and guide the team member
  • Holds vendor resources accountable for their delivery
  • Executes a hiring and on boarding plan to stand up a team as needed
  • Provides leadership for sustaining functions supporting Member Portal applications core functionality and integration with satellite systems
  • Responsible for provide supervise to managed service team on day to day basis to oversee SLA metrics and identify opportunity for service improvement
  • Drive incident, problem management activities across application portfolio
  • Drive complex issue resolution in Member Portal and Mobil space
  • Ensure service quality to our end customers by review code changes and approve change requests to production
  • Manages Application Configuration changes, patches, Breakfix releases, and Disaster Recovery activities
  • Serves as the key technical support domain leader and interface between IT and BSC business functions leveraging portfolio application systems
  • Responsible for project intake support of Web Portal Applications by working with IT PMO and Application Development team during project deployment. Ensure managed service team up to speed with knowledge required to support new application or enhancement to existing applications
  • Manages and prioritizes (with PMO input) delivery of minor enhancements
  • Stakeholder communications on performance, plans and service disruptions (planned & unplanned)
  • Supports an environment emphasizing resource development and growth in support of the Blue Shield of California values
  • Bachelors in computer science or related field
  • 10+ years of IT experience
  • Effective Verbal and written Communication with peers, leaders, and business customers on complex issues
  • Expert level understanding and experience with Software Debugging and integration techniques (Web applications, Services integration, SOA)
  • 5+ years as a technical lead/ sr. developer for Java/J2EE/Web, using technologies such portlets, Content Management Systems, Responsive Web
  • 8+ years of broad knowledge of Eclipse IDE, troubleshooting tools (Splunk, fiddler, Browsers debugging tools, logs analysis, system monitoring)
  • Experience integrating with RESTful API back ends
  • Desire to work in a fast paced, agile, collaborative environment
  • Ability to review technical design specifications and strong estimating and planning skills
  • Able to effectively communicate across teams and roles
  • Ability and desire to thrive in a proactive, high-pressure, client-services, environment
  • Understanding of other technologies such as Oracle, LDAP, SCRM
  • Extensive technical leadership skills including management of sustaining support for complex, enterprise level software portfolios of applications
  • Experience developing and delivering communications to executive stakeholders
  • Experience in multi-sourced on and offshore teams
  • 5+ years in leadership position managing complex application support, managed service application sustaining support model
  • Familiar with Health Industry
  • ITIL v3 certification (advanced certification preferred)
27

Web Centre Support Resume Examples & Samples

  • 2 or more years of experience in IT design/development/implementation and support of production systems, preferably in printing industry
  • Must have strong analytical and problem solving skills and experiencing writing test scripts
  • Must have following technical expertise with demonstrable experience: XML, JavaScript, SQL
  • Database technologies – Sql Server and similar databases. Oracle experience strongly preferred
  • Experience with implementing Commercial-Off-The-Shelf (COTS) products with integration to legacy systems
  • Experience troubleshooting and providing technical support
  • Ability to quickly learn vendor APIs and assess and recommend the solution capabilities
  • Proficient in English communication
  • Excellent written and verbal communication skills, especially within the IT community
  • Detail-oriented, self-motivated and able to work under pressure
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Web Production, Help Desk General Web Support Resume Examples & Samples

  • 1 Demonstrate ability to code and troubleshoot HTML and CSS
  • 2 Possess well-rounded knowledge of web technologies, web development tools, usage of social media, content management systems and computer systems
  • 3 Expertise in Drupal a significant plus. Knowledge of PHP, GIT Repositories, JavaScript libraries are all pluses
  • 4 Possess capability of quickly learning and troubleshooting proprietary, government
  • 6 Ability to discover, understand and communicate technical solutions and instructions
  • 7 Maintain poise and professionalism in all customer communications
  • 8 Adapt to multiple tasks and shifting work objectives