Support Planner Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the support planner job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

KK
K Koepp
Kaycee
Koepp
255 Lubowitz Glen
Los Angeles
CA
+1 (555) 836 2014
255 Lubowitz Glen
Los Angeles
CA
Phone
p +1 (555) 836 2014
Experience Experience
11/2014 present
San Francisco, CA
Operational Contract Support Planner
San Francisco, CA
Operational Contract Support Planner
11/2014 present
San Francisco, CA
Operational Contract Support Planner
11/2014 present
  • Analyzes contractor performance and makes recommendations for revisions as contracts proceed through the acquisition life cycle
  • Assist with contract management of contract awarded in USARCENT AOR
  • Track and work any major contract management issues
  • Provides advice regarding contract strategies to best accomplish the project acquisition plan
  • Assists, within the scope of assigned responsibilities, in the administration and tracking of contracts
  • Possess detailed knowledge of all facets of sustainment and its integration to develop detailed concepts commensurate with presentation at the one level and higher
  • Ensure relevant and current OCS events are included in Title 10 exercises and participate in exercise planning conferences, develop OCS Master Sequence Event Lists (MSELs), and maintains AOR specific OCS lessons learned
04/2010 06/2014
New York, NY
Sales Support Planner, Ecomedia
New York, NY
Sales Support Planner, Ecomedia
04/2010 06/2014
New York, NY
Sales Support Planner, Ecomedia
04/2010 06/2014
  • Collect content from internal and external sources including clients and agencies to create case studies
  • Provide other administrative/account support
  • Research company initiatives prior to sales meetings and collaborate with Program and Sales team to create pitch deck
  • Coordinate media and project event details among internal stakeholders, stations, agencies, and clients
  • Organize schedules, travel bookings, and maintain Sales team calendars
  • Special projects as assigned
  • Create the strategy for new partner support offerings (Innovation Portfolio) in alignment with existing offerings framework and product marketing strategy
05/2007 10/2009
Chicago, IL
Support Planner
Chicago, IL
Support Planner
05/2007 10/2009
Chicago, IL
Support Planner
05/2007 10/2009
  • Manage the entire offering lifecycle from strategic planning to tactical execution
  • Launch the vision, strategy and roadmap for partner support offerings and work with key stakeholder organizations to deliver on that vision
  • Develop campaigns to create awareness and increase offering adoption for the target audiences
  • Create and execute offering readiness programs to ensure successful landing and adoption of new offerings
  • Define metrics, establish goals, measure progress, and quantify results, using a data-driven approach to provide updates, identify opportunities, and deliver success
  • Coordinate and align with the overall Microsoft Partner strategy and program
  • Management of an effective and efficient governance approach with positive feedback from stakeholders
Education Education
Bachelor’s Degree in Health Services
Bachelor’s Degree in Health Services
The University of Kansas
Bachelor’s Degree in Health Services
Skills Skills
  • Strong analytical skills and excellent problem solving ability with business and marketing acumen
  • Consumer technology or service background with knowledge of the consumer persona and B2C strategy
  • Possesses strong collaboration, communication and presentations skills
  • Ability to analyze and interpret business performance measures
  • Strong Visio, Excel and PowerPoint skills
  • Ability to effectively influence others across multiple groups, extended virtual teams, and with regional personnel, to achieve specific objectives
  • Knowledge of core MS technology, product and technical strategies
  • Strategy development with execution accountability
  • Proven ability to develop delivery plans and oversee their execution
  • Strong organizational, planning and analytical experience
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1

Principal Support Planner Linux & OSS Resume Examples & Samples

  • Own defining, leading and implementing the Linux and Open Source Assisted Support Strategy and Assisted Support Experience across C+E
  • Own support experience planning for the Linux and Open Source support across the C+E product portfolio across all customer audiences
  • Drive cross team collaborative planning for programs and launches across the C+E stakeholder ecosystem
  • Lead virtual team of global representatives for Linux & Open Source support experience initiatives and launch activities. Partner deeply with global support functions and delivery teams to land change
  • Drive decisions and execute both individually and by leveraging the capabilities of managers, peers and/or partners and stakeholders
  • Lead executive deep dives on program and launch status, risks, mitigation plans and results. Frequently present to executive audiences
  • Create and publish regular status comms and flash reports to stakeholder audience
  • Monitor and manage KPI performance to targets, identify and drive improvements to the Linux & Open Source support experience
  • Work with stakeholder teams to track, prioritize, and drive resolutions to issues including those that are new/emerging
  • The ideal candidate has a strong background in Linux and Open Source support planning and/or program and project management, excellent executive presence and communication skills, plus experience working with customers in a support operations and/or services role. Candidate should be a strong leader with experience managing large cross-group programs as well as directing large, virtual teams; must be comfortable dealing with ambiguity, being flexible in the face of change, and working independently. The candidate must be a self-starter, self-directed, individual who works well in a remote setting, demonstrates facilitation skills and has experience working with international teams. The ideal candidate will have a demonstrated track record of success as a leader with outstanding collaboration skills across various departments to achieve mutual success
  • 5+ years' experience in a support or services related role with strong understanding of commercial customer support needs
  • Proven executive communication skills and ability to effectively influence at the executive level
  • Demonstrated ability to lead large, global and diverse virtual teams to deliver results
  • Demonstrated collaboration and negotiation skills that result in positive outcomes for multiple stakeholders
  • Linux and Open Source technical background and support experience as well as Microsoft Online Services experience
  • Ability to identify opportunities / gaps in the customer experience and partner with teams to develop improved processes, tools, and technology solutions
  • Strong understanding of the Microsoft Product Group and the product development life cycle
2

Support Planner Resume Examples & Samples

  • Create the strategy for new partner support offerings (Innovation Portfolio) in alignment with existing offerings framework and product marketing strategy
  • Manage the entire offering lifecycle from strategic planning to tactical execution
  • Launch the vision, strategy and roadmap for partner support offerings and work with key stakeholder organizations to deliver on that vision
  • Define offering requirements based on an intimate knowledge of specific market segments and target audiences
  • Define and execute go-to-market plan and enablement, working to insure that key stakeholder organizations have what they need to be successful
  • Develop campaigns to create awareness and increase offering adoption for the target audiences
  • Create and execute offering readiness programs to ensure successful landing and adoption of new offerings
  • Define metrics, establish goals, measure progress, and quantify results, using a data-driven approach to provide updates, identify opportunities, and deliver success
  • Coordinate and align with the overall Microsoft Partner strategy and program
  • Be an internal evangelist, ensuring buy-in at appropriate levels
  • Proven track record of Offering/Product Management success
  • Strong organizational, planning and analytical experience
  • Broad expertise in industry trends and business practices
  • Ability to analyze and interpret business performance measures
  • Proven leadership and collaboration skills across international boundaries
  • Ability to effectively influence others across multiple groups, extended virtual teams, and with regional personnel, to achieve specific objectives
  • Knowledge of core MS technology, product and technical strategies
  • Effective achievement of fiscal objectives according to plan
  • Proven ability to develop delivery plans and oversee their execution
  • Ensures organizational readiness for business demands
  • Ability to communicate effectively and concisely - both orally and in written form
  • Five years of progressive experience in Product Management, Product Marketing, Service Offering Development or Delivery, and/or Management or Strategy Consulting in Technology
  • Experience in partner management, partner marketing, or partner programs
  • Experience in developing and delivering Executive Level presentations
  • Understanding of the cloud industry, including key technologies, vendors, and opportunities preferred
  • Understanding of the support processes, tools and methodologies preferred
3

Sales Support Planner, Ecomedia Resume Examples & Samples

  • Research company initiatives prior to sales meetings and collaborate with Program and Sales team to create pitch deck
  • Collect content from internal and external sources including clients and agencies to create case studies
  • Coordinate media and project event details among internal stakeholders, stations, agencies, and clients
  • Update Salesforce as needed, including correspondences, contacts, meeting details, etc
  • Organize schedules, travel bookings, and maintain Sales team calendars
  • Provide other administrative/account support
  • Bachelor's degree (emphasis in Marketing, Communication or Advertising preferred)
  • Sales support experience
  • Advanced proficiency with MS PowerPoint; prior experience with Excel
  • Ability to multi-task and prioritize workload within in a fast paced, time-sensitive environment
  • Excellent communication (verbal and written) and interpersonal communication
  • Ability to learn and navigate all other internal software (Salesforce, SlideRocket, Cloud storage programs, etc.)
  • Ad Agency or Media company experience a plus
4

Business Support Planner Resume Examples & Samples

  • Responsible for complex help tickets and IT tickets working autonomously on validating key pieces of new functionalities
  • Accurately perform data analysis, identify cause & effect and develop statistical models to validate hypothesis. Needs to be able to
  • Serves as the primary business interface with IT partners and participates in Project Management of the system implementations
  • Supports the requirements, design, test strategy and methodology for IDRP Demand and Fulfillment, PE Tool, Insight, IPM, IE,
5

Operational Contract Support Planner Resume Examples & Samples

  • Assist in planning, logistics estimates, concepts of support, and coordination with joint service component commands and subordinate headquarters. Broad thought and experience is required to understand the effects of long-range, near-term, and current operations into the build of theater posture; related to contingency plans the contractor shall use military support plans developed across the operational area and advise on solutions for base life support, transportation, engineering, and service-based contracts to mitigate the gap between military capability and that which is needed for full sustainment support
  • Assists, within the scope of assigned responsibilities, in the administration and tracking of contracts
  • Analyzes contractor performance and makes recommendations for revisions as contracts proceed through the acquisition life cycle
  • Provides advice regarding contract strategies to best accomplish the project acquisition plan
  • Possess detailed knowledge of all facets of sustainment and its integration to develop detailed concepts commensurate with presentation at the one level and higher
  • Track and work any major contract management issues
  • Review all orders, policies, etc., for OCS interests
  • Assist with maintaining OCS policy, operational guidance documents, and higher command OCS policies
  • Assist requiring activity with the development of the contract performance work statements (reviewing the revising) and advise military superiors in analysis of theater requirements
  • Establish and maintain USARCENT OCS Common Operating Picture which provide the USARCENT Commander and subordinate commanders a picture of how much money is spent on contracts, the number of contracts supporting a certain country, and the number of contractors supporting contracts by location
  • Liaise with USCENTCOM to integrate ASCC contract requirements into an overall contractor concept of support for the USCENTCOM area of operations
  • Participate in workgroups, boards, and committees to recommend contract efficiencies as it pertains to use in future operations
  • Participate in Operational Contract Support Integration cells to align country-based contract capabilities into a seamless support plan for current operations at remote operational locations
  • Travel to emerging locations to determine the scope of work required and shall assist requiring activity with developing performance work statements for base life support, transportation, services, and essential services contracts
  • Participate in in-theater Requirement Review Board packet assembly prior to contract approval by ensuring the accuracy and completeness of contract submissions and participate in pre-submission analysis to ensure contract submissions are not duplicative to existing contracts. (Contractor must sign non-disclosure agreement)
  • Contractor shall reviews contractor personnel management policies and procedures to ensure compliance with U.S. Statutes and DOD policy and directives
  • Assist with contract management of contract awarded in USARCENT AOR
  • Required in all operational phases - Shape, Deter, Seize the Initiative, Dominate, Stabilize and Enable Civil Authority as well as other USG departments and agencies and multinational partners
  • Advice leadership in alternative acquisition strategies when contracted support shall be required to ensure that adequate resources are available to achieve operations goals
  • Ensure relevant and current OCS events are included in Title 10 exercises and participate in exercise planning conferences, develop OCS Master Sequence Event Lists (MSELs), and maintains AOR specific OCS lessons learned
  • Attend conferences, workshops, and meetings required to integrate OCS programmatically into COCOM plans and write or update Annex W in support of these plans
  • Acquisitions
  • Logistics Support Analysis
6

Health Service Support Planner, Senior Resume Examples & Samples

  • 10+ years of experience in planning medical service and HSS operations in both field and garrison settings
  • Experience at the brigade or above surgeon's office and division medical organization
  • Knowledge of common follow-up medical services when a physical examination identifies an issue
  • Knowledge of Army health service MOS capability
  • Ability to analyze previous CSTs' Disease and Non-Battle Injury (DNBI) rates and data to derive HSS capabilities, including personnel, equipment, Class VIII, and Concept of Operations for future CST
  • BA or BS degree in Health Services, Public Health, or Medical
  • Experience as a field grade commissioned Medical Service Corps officer or battalion-above CSM or staff SGM
  • Experience with HQDA or MACOM staff
  • Knowledge of multi-functional logistics
7

On Wing Customer Support Planner Resume Examples & Samples

  • Experience with commercial engine repair
  • Repair experience with large commercial engines
  • Proven manpower and project management skills
  • Good team player with flexible approach and possess effective interpersonal and communication skills (written and oral)
8

Business Operations Support Planner Resume Examples & Samples

  • Experience with program management documentation
  • Experience with meeting and minutes management
  • Experience with action development and tracking
  • Experience with process management
  • Experience with Microsoft Office, including Excel and creating presentations in PowerPoint
  • Ability to translate information and ideas into consistent communication products
  • Ability to travel as needed required
  • AA or AS degree and 12 years of experience with program management documentation or BA or BS degree and 7 years of experience with program management
  • Experience with IT or facilities resources governance
  • Ability to be a self-starter and thrive in a fast-paced environment
  • Possession of excellent analysis and data gathering skills
9

Business Operations Support Planner Resume Examples & Samples

  • Experience with Microsoft Excel and creating presentations in PowerPoint
  • Knowledge of Microsoft Office, including creating presentations in PowerPoint
  • AA or AS degree and 12 years of experience with program management documentation, BA or BS degree and 7 years of experience with program management
  • Experience with IT and/or facilities resources governance
  • Ability to be a Self-starter and thrive in a Fast-paced environment
10

Support Planner Resume Examples & Samples

  • Professional experience in
  • BS/BA degree or 4 + industry experience in a consulting role
  • Technically strong, collaborative, problem solver who is inventive and confident
  • Aspiration for excellence
  • Proven ability in customer satisfaction
  • Ability to present technical findings in an accessible way to all levels of customers
  • Ability to influence outcomes in ambiguous settings
  • Willingness and desire to learn cloud technologies
  • Experience in diagnosing and troubleshooting IT issues
  • Good balance between business and technical acumen
  • Demonstrated self-learner
  • Ability to manage change effectively
11

Decision Support Planner Analyst Resume Examples & Samples

  • Run reports to aid in decision support for SVP P&A in a number of DMC tools: Qlik View, Micro Strategy, etc, Reports will be run on an established cadence (weekly, monthly, etc) and on ad hoc basis
  • Participate in P&A Special Projects and Initiatives
  • At least 3 years experience in retail buying or planning. College degree preferred
  • Strong systems acumen
  • Ability to multi-task, with a high degree of accuracy, in a fast paced environment
  • Proactive in finding solutions; strong anticipatory skills; self-starter
12

Senior Afghanistan Support Planner Resume Examples & Samples

  • Coordinate USSOCOM, NSOCC-A/SOJTF-A staff actions for the acquisition and sustainment of supplies and materials
  • Provide the J3-AFG Director and staff a detailed report of SOJTF-A, SOJTF-B, and Mission Support Element (MSE) support requirements with proposed sourcing solutions
  • Provide updates to the J3-AFG Division and SOJTF-A leadership on assigned Lines of Effort (LOE) and specific projects
  • Assist in the manning, training, supporting, and sustaining of SOF to other SOJTFs
  • Coordinate SOF logistics support with plans, orders, and other planning documents and suggest revisions
  • Review and track agreements for SOF logistics support provided by the DoD services, supporting agencies, and Geographic Combatant Commanders (GCC)
  • Master’s degree in any field
  • 3 years’ experience in strategic-level support planning (e.g., operational design, military decision making process, contingency plan development, etc.)
13

Senior Afghanistan Support Planner Resume Examples & Samples

  • 3 years’ experience in strategic-level planning (e.g. operational design, military decision making process, contingency plan development, etc.)
  • Graduate of a JPME course, Intermediate Development Course or a Senior Professional Military Education Course
  • Current DoD Top Secret clearance and eligible for SCI access
  • GS 13 Equivalent
14

Support Planner Resume Examples & Samples

  • Strategic planning
  • Program management
  • Data-driven analysis
  • Influence without authority
  • Communication and presentation skills
  • Executive presence
  • Cross-group, cross-globe collaboration
  • Fiscal and operational accountability
  • 5+ years of increasing levels of professional experience with a minimum of 2+ years in a sales or marketing organization, MBA preferred
  • Outsourced customer service delivery knowledge and experience
  • Consumer technology or service background with knowledge of the consumer persona and B2C strategy
  • Sales or product marketing experience
  • Strategy development with execution accountability
  • Complex program & project management with virtual team leadership
15

J Afghanistan Support Planner Resume Examples & Samples

  • 10 years combined, Joint, SOF, or Interagency experience working joint military operations conducted in a joint, combined, and interagency environment
  • 3 years’ experience working with USSOCOM enterprise
  • 2 years’ experience in strategic-level acquisition and sustainment of supplies and material
  • Graduate of a JPME course, Intermediate Development Course, or a Senior Professional Military Education Course
  • Experience at USSOCOM
16

On Wing Support Planner Resume Examples & Samples

  • Bachelor's degree from an accredited university or college or equivalent knowledge and experience (or a high school diploma / GED with proven years of experience in Manufacturing). Some additional years of experience in Materials Planning and Execution
  • Some years of experience with commercial engine repair
  • Repair experience with large commercial engines
  • Good team player with flexible approach and possess effective interpersonal and communication skills (written and oral)
17

Reactor Support Planner Resume Examples & Samples

  • Develop and prepare work packages and procedures to ensure outage and non-outage work is successfully executed and completed
  • Schedule and status activities for both outage and non-outage work scope
  • Identify required tooling, parts, material and consumables required to perform work activity for work package development
  • Demonstrates competence, knowledge, and understanding ob basic principles in own technical field
  • Overcomes challenges to make the business succeed
  • Demonstrates behavior that supports teams to improve the business
  • Adjusts
18

Engineering Support Planner Resume Examples & Samples

  • Previous experience in product improvement and reliability engineering on UK rolling stock
  • Sound knowledge of railway operations and compliance to railway rules and regulations
  • Experience of Computerised Maintenance Management Systems (CMMS) – SAP, Maximo or Equinox
  • Minimum Engineering HNC or equivalent qualification
  • Ability to develop and maintain effective working relationships with key stakeholders
  • Capable of working in stressful environments for long periods of time
  • Intermediate IT skills – Word, Excel, Outlook, PowerPoint
  • Lean Six Sigma experience
19

Operational Contract Support Planner Resume Examples & Samples

  • Approximately 5% travel for business
  • Knowledge of Contingency Contracting Policies
  • Skill in Acquisition Planning
  • Knowledge of Operations
  • Skill Advising on Contracting Matters
  • Skill Leading a Team
  • It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date
  • It is your responsibility to verify that information entered, uploaded, or faxed (i.e., resume) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Faxed documents must be completely transmitted (fax and scan complete) by 11:59 PM (EST) on the closing date of the announcement
20

Support Planner Resume Examples & Samples

  • Strong background in the Partner audience and product marketing
  • Experience designing, executing and assessing the results of global experiments; Unrelenting focus on driving results
  • Effective and proactive communication (written and verbal)
  • Proficiency in working effectively within complex and ambiguous environments
  • Ability to simultaneously manage a large number of work streams with great attention to detail
  • Passion for continuous learning and applying learning in ways that drive business improvements; Strong aptitude for quantitative analysis
  • Ability to work with and understand the needs of global stakeholders while maintaining a holistic view of the overall program
  • Keen ability to forge strong and positive relationships across organizations and levels
21

Support Planner Resume Examples & Samples

  • Evolve and continue to build our framework including our operating approach for our Support Experience Design work. Lead the team’s work around our framework (inclusive of our team vision, purpose, capabilities, ‘book of dreams’ etc.) and ensure the communication and engagement of that framework is landed with key stakeholders
  • Prioritize experience improvement opportunities based on affecting a positive impact to the business leveraging CSS KPIs and other key business impact measure. Support ROI case building for key CX initiatives
  • Drive operating rhythm to support the team execution of our framework and project priorities and deliverables
  • Set up and drive regular reviews with relevant stakeholders to allow for clear communication related to support experience
  • Identify best practices related to consistent delivery of great support experiences and create avenue to leverage and share across SBU’s
  • Work with various stakeholders and leaders to drive business requirements for customer experience design
  • Strong feedback from stakeholders on the impact of our team’s work—clear team vision, purpose, ability to grow partnerships and collaborate with impact
  • Helping the team prioritize efforts, manage a strong ROB to enable proactive delivery of commitments to others and show impact to the goals that CSS shares around delivering exceptional customer and set up forum to show the team’s
  • Ability to track and support clear and consistent communication of the business impact of the projects that our SED team delivers
  • Management of an effective and efficient governance approach with positive feedback from stakeholders
  • Establishment of clear, consistent rhythm of the business to support strong cross team alignment
  • Improved alignment and prioritization of key projects, based on business priorities
  • Strong positive feedback from peers within the Support Design Experience team and from key stakeholder teams regarding the precision, timeliness and impact of the team’s CX projects and governance approach
  • 5+ years of work experience with 1+ years of proven success in at least one of the following: project management, framework and operating model development, business case creation, customer experience, or strategic management consulting
  • Bachelor’s Degree in Business, Marketing, Engineering, or other business and process focused field with the equivalent combination of experience and instruction
  • Strong analytical skills and excellent problem solving ability with business and marketing acumen
  • Able to translate complex relationships, processes, establish context and create clarity and ability to create documents that communicate our team vision and purpose with impact
  • Possesses strong collaboration, communication and presentations skills
  • Strong Visio, Excel and PowerPoint skills