Store Support Resume Samples

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MK
M Kris
Maegan
Kris
65929 Joel Terrace
Los Angeles
CA
+1 (555) 437 4807
65929 Joel Terrace
Los Angeles
CA
Phone
p +1 (555) 437 4807
Experience Experience
05/2016 present
Houston, TX
Replenishment Manager Regional Store Support
Houston, TX
Replenishment Manager Regional Store Support
05/2016 present
Houston, TX
Replenishment Manager Regional Store Support
05/2016 present
  • Manage relationships between all project stakeholders, regional Market leaders, store managers
  • Plan, execute and support change management & training
  • Re-engineering current store development processes to ensure simplicity and effectiveness. Remove non-value add steps and simplify the E2E business processes
  • Addresses concerns and maintains consistent follow-up on any outstanding issues
  • Strong technical, written and verbal analysis and support in conjunction with leading initiatives
  • Canadian Cities: Mississauga
  • Strong Supply Chain knowledge
08/2012 11/2015
Boston, MA
Assistant Store Support Manager
Boston, MA
Assistant Store Support Manager
08/2012 11/2015
Boston, MA
Assistant Store Support Manager
08/2012 11/2015
  • Assist in teaching and coaching employees to provide outstanding customer service in person and over the phone
  • Partner with department managers and the store manager to support store events
  • Partner with department managers and the Store Manager to support store events
  • Collaborate with Store Support manager and other partners within the store to ensure service and sales goals are being achieved
  • Are a dedicated teacher and coach who wants to help employees develop and take on larger roles within the company
  • Are motivated by healthy competition, excel in a team environment and always make sure to celebrate the wins
  • Provide Point of Sale training to newly hired employees, as necessary
11/2009 02/2012
Houston, TX
Accountant / Analyst Store Support Audit
Houston, TX
Accountant / Analyst Store Support Audit
11/2009 02/2012
Houston, TX
Accountant / Analyst Store Support Audit
11/2009 02/2012
  • Assists in entering store inventory adjustments when data entry cannot meet deadlines
  • Ensures store inventory adjustments are performed accurately by data entry
  • Creates and resolves Service Manager Tickets for store and IT issues
  • Identifies and communicates issues related to store inventory adjustments and audits
  • Performs to standards set forth in customer service level agreements
  • Works with field and distribution center staff to ensure the accuracy of shipments in the system
  • Understands shipment resolution and audit process in detail
Education Education
Bachelor’s Degree in Courtesy
Bachelor’s Degree in Courtesy
University of Georgia
Bachelor’s Degree in Courtesy
Skills Skills
  • Help ensure inventory management processes are accurate, leading to profitable store results
  • Assist with the education of salespeople on how to ring profitable sales by following tender compliance
  • Assist in teaching and coaching employees to provide outstanding customer service in person and over the phone
  • Help ensure departments achieve shrinkage and unit variance goals to drive store results
  • Conduct training and educational meetings for employees relating to shrinkage and unit variance, as necessary
  • Assist in the education of trip-driver initiatives such as the Nordstrom RewardsTM program and the sale of gift cards to help drive volume
  • Provide Point of Sale training to newly hired employees, as necessary
  • Collaborate with Store Support manager and other partners within the store to ensure service and sales goals are being achieved
  • Assist to identify, recruit and hire the best talent
  • Partner with department managers and the Store Manager to support store events
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15 Store Support resume templates

1

Assistant Store Support Manager Resume Examples & Samples

  • Assist in recruiting, hiring and training employees as well as helping to teach them how to deliver amazing customer service in person and over the phone
  • Support the team as it educates and assists salespeople on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
  • Help the department meet service and sales goals and maintain accurate inventory using set processes
  • Work with department managers and the store manager to support event needs
2

Store Support Service Desk Team Lead Resume Examples & Samples

  • 2 years of Service Desk or equivalent job experience. Retail experience a plus
  • Capable of providing feedback and influencing performance and behavioral changes in Store Support Operators
  • Proven ability to achieve results through task delegation and follow up
  • Strong troubleshooting and problem solving skills
  • Strong analytical skills and the ability to identify trends through research to find commonality of reported issues
  • Experienced in Incident Management and familiar with Problem and Change Management
  • Proven ability to work under pressure with little direction
  • Must be able to react quickly to change
  • Must be comfortable with ambiguity
  • Innovative with the proven ability to take initiative to achieve goals
  • Skilled at defusing and resolving conflicts
  • Knowledge of Gap Inc store systems/retail store systems is preferred
3

Store Support Assoc Resume Examples & Samples

  • Unload and load merchandise and fixtures from Bealls trucks and other delivery services that may apply
  • Maintain organization and housekeeping duties in the receiving area
  • Perform all tasks safely to prevent customer and employee accidents
  • Prior receiving/processing experience preferred
  • Must be responsive to a continually changing retail environment
4

Store Support Assoc Resume Examples & Samples

  • Restock required supplies in restrooms such as soap, toilet paper and paper towels
  • Attention to detail in work produced
  • Effective communicator
  • Must be responsive to a continually changing and fast paced environment
5

Accountant / Analyst Store Support Audit Resume Examples & Samples

  • Responsible for shipment and store to store stock transfer audit process
  • Works with field and distribution center staff to ensure the accuracy of shipments in the system
  • Develops a detailed understanding of the store audit process
  • Creates and resolves Service Manager Tickets for store and IT issues
  • Fields calls from stores and other Business Partners
  • Communicates audit findings/issues with store inventory group
  • Assists with business partner ad hoc requests and analysis as needed
  • Ensures store inventory adjustments are performed accurately by data entry
  • Assists in entering store inventory adjustments when data entry cannot meet deadlines
  • Identifies and communicates issues related to store inventory adjustments and audits
  • Understands shipment resolution and audit process in detail
  • Identifies and communicates store audit issues to Store Support Leadership
  • Supports the count scheduling process as needed
  • Supports the data integrity process as needed
  • Ensures coordination, communication and cross training between store support teams and business partners
  • Performs to standards set forth in customer service level agreements
  • Supports in the research and response to field inquiries
  • Assists with other departmental functions as needed
  • Documents lessons learned and best practices and shares with store audit group for implementation
  • Bachelor’s degree in a business-related field strongly preferred or previous applicable experience
  • 1-3 years business experience in a corporate setting preferred
  • Ability to effectively communicate with business partners via, phone, e-mail, and presentations
  • Good analytical and problem solving skills, with proven ability to provide sound resolution
  • Basic accounting skills
  • Demonstrates critical thinking skills
  • Must have basic working knowledge of Excel (including the ability to utilize vlookups)
  • Ability to run reports and enter data utilizing existing Access interfaces/queries
  • Ability to work collaboratively within a team environment
  • Highly organized and detail oriented, able to multi-task in a fast paced area
  • Ability to handle multiple deadlines at any given time
  • Ability to work under strict timelines with limited supervision
6

Assistant Store Support Manager Woodland Plaza Rack Resume Examples & Samples

  • Educate and assist salespeople on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
  • Partner with department managers and the store manager to support store events
  • Assist in driving store volume through the support and education of Service Experience initiative such as the Nordstrom RewardsTMprogram and the sale of gift cards
7

Store Support Intern Resume Examples & Samples

  • Working towards College degree
  • Excellent organizational and administrative abilities
  • Knowledge and experience in use of PC systems and software
  • Ability to be flexible and adapt to changing priorities
  • Must be eligible to receive school credit as this is an unpaid internship
8

Team Store Support Resume Examples & Samples

  • Provide in-house administrative and technical support for corporate and sales staff, as well as provide customer service to end customers. This includes, but is not limited to
  • Monitor reporting and send out daily pipeline reports to managers, and weekly statistical updates for current live flyers to sales representatives. Communicates with customers and sales representatives to discuss Team Store sales, minimum orders , marketing approaches, and alternatives to increase sales
  • Maintain and review Team Store user interface
  • Ensure all orders meet quality guidelines, approve for production, and follow process from start to finish while providing excellent customer service
  • Perform all duties included in store setup, such as SKU creation, internet requests, and catalog orders
  • Train new hires and current staff on store setup and guidelines, and develop procedures to ensure efficient and effective operations of Team Store
9

Assistant Store Support Manager Resume Examples & Samples

  • Assist in teaching and coaching employees to provide outstanding customer service in person and over the phone
  • Collaborate with Store Support manager and other partners within the store to ensure service and sales goals are being achieved
  • Assist in the education of trip-driver initiatives such as the Nordstrom RewardsTM program and the sale of gift cards to help drive volume
  • Help ensure departments achieve shrinkage and unit variance goals to drive store results
  • Conduct training and educational meetings for employees relating to shrinkage and unit variance, as necessary
  • Help ensure inventory management processes are accurate, leading to profitable store results
  • Provide Point of Sale training to newly hired employees, as necessary
  • Assist with the education of salespeople on how to ring profitable sales by following tender compliance
  • Assist to identify, recruit and hire the best talent
  • Partner with department managers and the Store Manager to support store events
  • Proven success in current role
  • Support of current department manager, store manager and/or regional support manager required
  • Positive evaluation on recent performance reviews
  • Demonstrated ability to develop and maintain productive relationships with store manager, regional support manager and other leaders
  • Strong team building skills
  • Talent for influencing others and leading change
  • Strong organizational, delegation and follow-through skills
  • Ability to manage competing priorities in a fast-paced environment
  • FNL or Internship graduate a plus
  • FLS experience a plus
10

Store Support Analyst Resume Examples & Samples

  • Minimum requirement – Bachelor degree in a Computer Related Field
  • Must have a minimum of seven years' experience with PCs, Windows OS, and Microsoft Office products
  • Must possess strong customer service skills, excellent oral and written communication skills, and be able to handle multiple tasks at once
  • Solid understanding of POS systems
  • Working knowledge of network fundamentals
  • Understanding of computer hardware
  • POS/retail experience required
  • Must be able to learn new software packages
  • Must have PC advanced troubleshooting skills
  • Ability to provide clear direction to others
  • Ability to follow schedule and meet deadlines
  • Ability to follow process
  • Ability to interact with 2nd and 3rd party support staff
11

L Store Support Resume Examples & Samples

  • Remote troubleshooting, resolving technical escalations, and providing technical documentation and guidance to L1 team and peers
  • Mobile Device management and adminstration
  • Help maintain the L2 Stores Support ticket queue
  • Collaborate with L2 Apps and L3 Engineering teams to isolate root cause as necessary and drive for solution implementation
  • Perform methodical problem investigation techniques to resolve issues: in-depth problem analysis, detailed problem description, impact assessment, root cause analysis, identification of work arounds, and recreate field problems in the lab
  • Effectively communicate business critical issues impacting stores to IT leadership and key stakeholders (within and outside Gap IT); impact, status updates, workarounds, long term resolution, and root cause resolution
  • Independently research and analyze technical solutions to problems, provide solution recommendation (i.e. development, maintenance or improvements to systems standards or process) to meet or exceed Gap Inc needs
  • Communicate and drive comprehensive bug defects with L3 and validate bug defects are resolved in production
  • Poll remote system logs and data through scripting to perform trending and analysis in investigating current issues and/or to proactively identify trends before they become issues
  • Responsible for understanding changes to environment for all store impacting technology implementations and challenge changes that may negatively impact production systems and operations
  • Participate in projects and special assignments as a Lead for Stores Second Level: attend and provide feedback for design reviews, provide supportability feedback, plan for training and knowledge, stay abreast on new technology releases, and documentation etc
  • Responsible for Driving and Ensuring Ticket Quality - Provide detailed feedback on ticket compliance and quality to business partners
  • Represent Stores Second Level in regular IT Status meetings to report store-impacting issues, including After Action Reviews
  • Participate in on-call rotation to provide support outside of office hours
  • Travel as required for technical assistance on field issues
  • Perform other job-related duties and work on special projects as required
  • Associates degree or equivalent experience in IT
  • 2+ years of progressive experience in support of HW, network, and log level application support capacity
  • General understanding of Windows systems setup, configuration, diagnostics, concepts, and comfortable on a dos command line
  • Demonstrated experience in UNIX/Linux system environments; installation, configuration, troubleshooting and log parsing
  • Scripting experience, specifically with shell, Ruby or Expect, to perform routine system admin tasks, automate repetitive work, perform tasks at scale, log parsing, and allow for predictive self healing and monitoring
  • In-depth knowledge of TCP/IP, SSH, SCP, LDAP and other core network technologies
  • Must be able to determine when a server or remote system is in a "distressed" state, e.g. network performing badly, short of RAM, overloaded CPU, overloaded I/O subsystem
  • Demonstrated ability to utilize critical thinking skills to methodically troubleshoot technical issues and isolate problems by process of elimination, and offer recommendations for resolution
  • Flexible work hours including nights and weekends
  • The ideal candidate must be a self-starter with strong work habits and have mid-level career experience in resolving network connectivity, system level issues, and ability to perform log analysis
  • Prior knowledge of IBM registers, Point of Sale systems, LRT ticketing systems, traffic cameras, mobile devices (iOS)
  • Experience with switch configuration and network troubleshooting
  • Working knowledge and experience with Chef / Puppet /CfEngine
  • Helpdesk experience preferred
12

Store Support Manager Resume Examples & Samples

  • Lead a team of Sr Relationship Consultants to ensure that programs deemed as priority are retail ready for stores
  • Represent the ‘voice of stores’ and ensure ongoing integration with cross-functional business partners (eg. Loyalty, Digital, e-commerce)
  • Leverage extensive store operations knowledge to evaluate programs and initiatives that are launching to stores and provide subject matter expertize to operationalize programs
  • Manage the prioritization of requests from Corporate to stores. Determine where priorities need to change
  • Lead cross-functional work groups to package programs for execution at stores
  • Represent Store Support on the Store Operations Dealer Committee
  • Manage program roll-outs for large corporate initiatives
  • Develop content to support programs and initiatives that will resonate with the Dealer audience
  • 5+ years of progressive retail and/or store operations experience
  • Strong Business Acumen and operational knowledge of a retail store, preferably Canadian Tire
  • Strategic Thinker with an ability to connect with the bigger picture
  • Proven ability to build and maintain strong cross-functional relationships
  • Demonstrated experience overseeing large scaled programs and initiatives
  • Ability to solve programs and recommendation solutions
  • Comfortable navigating ambiguous situations
  • Occasional travel will be required to stores
13

Senior Store Support Integration Consultant Resume Examples & Samples

  • End to end accountability for deals, programs, prepacks and events in support of the “SCORE” regular sales development programs. This includes the creation, execution, analysis, interpretation of results and recommendations for a $50-100+ million RVS (Retail Value of Shipments) program
  • Prime responsibility for managing the relationship and usage of the Merchandising CBM leads group
  • Subject Matter Expert on out of aisle programs and services
  • Create workflow and timelines of many concurrent projects through concept to completion while maintaining ongoing stakeholder involvement
  • Collaboration and communication of proposals, policies, processes, procedures and reporting with cross-functional groups and stores
  • Interpretation of key data relating to use of merchandisable space in store common areas
  • Analysis of program effectiveness in collaboration with the Store Support Integration Analyst
  • Governance of new and existing prepacks and maintenance in prepack database
  • Understand future needs of the business and suggest improvements to the program to support both Corp and Store future needs
  • Peer leader, mentor, and advisor for the Merchandising team and store integration Analysts and Coordinators
14

Retail Store Support Coordinator Resume Examples & Samples

  • Deliver excellence to retail store teams through high quality guidance, support, advice and administrative assistance where required
  • Operate in accordance to clearly defined SLA’s and Store Support procedures
  • Support the retail network by absorbing store task and process ongoing in order to drive in-store productivity
  • Provide scheduled and ad-hoc performance reporting to retail store management (including on-going compliance to core operating process)
  • To administer retail store access requests
  • Experience of SAP and/or Point of Sale preferred
  • Good Understanding of Excel
  • Retail Store Experience preferred
15

Replenishment Manager Regional Store Support Resume Examples & Samples

  • Facilitates on behalf of replenishment the project management of new stores, capital renovations, and capital initiative plans with limited guidance
  • Facilitates on behalf of replenishment response and recovery efforts for a disruptive incident
  • Produces, presents and monitors replenishment KPI’s for new store, renovation, relocation, and prototype projects. Ensure KPI’s for these projects meet and/or exceed replenishment corporate KPI’s
  • Re-engineering current store development processes to ensure simplicity and effectiveness. Remove non-value add steps and simplify the E2E business processes
  • Accountable for leading and managing store disruptions
  • Identifies risks, builds mitigation plans and executes accordingly with a sense of urgency
  • Addresses concerns and maintains consistent follow-up on any outstanding issues
  • Manage relationships between all project stakeholders, regional Market leaders, store managers
  • Plan, execute and support change management & training
  • Strong technical, written and verbal analysis and support in conjunction with leading initiatives
  • Ability to manage complex and conflicted feedback from cross functional partners for store development projects
  • Strong Supply Chain knowledge
  • Knowledge of Walmart replenishment processes and systems an asset
  • Proven ability to work independently and succeed in a demanding, fast-paced environment
  • Strong Project management skills
  • Strong interpersonal skills, with the ability to develop relationships across all levels
  • Ability to build relationships with internal and external stakeholders
  • Excellent people leadership skills
  • Ability to manage multiple, complex projects
  • Very strong MS office and SQL skills base, experience with project management and conflict management
  • Adaptability to change
  • Experience defining and documenting processes
  • Ability to travel to various locations
  • Minimum Education Required – Bachelor’s Degree
  • Minimum Years of Experience Required – 3 – 5 years
  • Job Title:* Replenishment Manager – Regional Store Support
  • Req ID:* 746045BR
  • Canada Walmart Division:* Replenishment
  • Store Location:* Argentia & Mississauga Rd. (Corporate/Home Office)
16

IT Store Support Shipping Technician Specialist Resume Examples & Samples

  • Shipping and receiving IS specific CVS hardware to our CVS stores, roll outs, and field technical service group
  • Processing returned and shipped equipment is processed through the inventory system correctly
  • Lifting 80 lbs
17

Store Support Lead Resume Examples & Samples

  • Oversee administrative activities including ensuring associates are paid appropriately, keying hours in payroll system, responding to basic Human Resources issues, filing, running reports, scheduling meetings, etc
  • Ensure Merchandise Arrangement Plan (MAP) executed in accordance with corporate direction and standards, eg. set up room as said by Corporate Guidelines and utilize available accents and accessories to complete room setting
  • Ensure operational efficiency by creating a ‘how to plan’ in all logistics activities including a smooth transition of merchandise through the dock area to the selling floor as well as maintaining expected customer service levels during customer contact in the execution of dock pick-ups, delivery etc. Oversee basic maintenance activities (eg. changing light bulbs, etc.) are being performed according to store guidelines
  • Accessorize Home Store merchandise (furniture and appliances) to maximize product appeal and ensure presentation is consistent with current fashion trends as well as customer preferences in the market
  • Participate in overall supervision and operational activities of the Home Store (eg. open/close of store, alarm list, customer service) as well as assist in new store openings as required
  • Supervise staff reporting, including scheduling, assigning work activities, training, performance management, recruitment of new staff
  • Ensure all associates work in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others
  • Perform other related duties as required
  • College certificate in Business Administration, Marketing or Fashion
  • A minimum of 3 years of previous work experience
  • Demonstrated supervisory skills
  • Demonstrated merchandise and visual presentation skills (understanding of fashion, style, colour, trends)
  • Demonstrated customer service skills
18

Director, Store Support Resume Examples & Samples

  • Interface with various department leaders and field operations to optimize customer satisfaction and achieve the Company's business goals
  • Overall responsibility for the resolution of service issues and completion of all tasks associated with Support Service
  • Oversee depart budget preparation and spending
  • Forecast operational needs based on historical trends and future projects or initiatives
  • Serve as the primary escalation point for issues beyond the authority of the Store Support Operation Managers
  • Participate in organizational and strategic planning to enhance store support and relationships between store support and field operations
  • Review MMB performance and capabilities
  • Develop and mentor direct reports
  • Intermediate: Presentation/PowerPoint, Spreadsheet, Word Processing/Typing
  • Basic: Accounting, Contact Management, Programming Languages
19

Consultant, Store Support Integration Resume Examples & Samples

  • Accountable for the end-to-end creation, planning, development and implementation of processes, policies and communication required to make out of aisle merchandising programs (e.g. SCORE – Seasonal Calendar of Relevant Events) that are sustainable and integrated. This includes the creation, execution, analysis, interpretation of results and recommendations for a $100 + million RVS$ program
  • Prime responsibility for selecting product and executing ordering component of dealer buying events (e.g. Products Parade) semi-annually; including on-site execution
  • Development, collaboration and communication of proposals, policies, processes, and reporting with cross-functional groups and stores related to Products Parade events
  • Creation of progress report outs to leadership team
  • Interpretation of key data relating to use of space allocated for Products Parade and creation and execution of visual merchandising plan to support buying shows
  • Define metrics and measures of success, lead the analysis, reporting on sales development programs
  • Minimum 3-5 years of relevant business experience
  • University or College degree, preferably in business, or related experience
  • Strong creative problem solving abilities and the ability to work independently
  • A desire to foster relationships with Dealers
  • Extensive experience with PC related programs such as Excel, Word, PowerPoint and a basic understanding in MS Access
20

Retail Store Support Coordinator Resume Examples & Samples

  • Delivering excellence to retail store teams through high quality guidance, support, advice and administrative assistance where required
  • Supporting the retail network by absorbing store tasks and processes ongoing in order to drive in-store productivity
  • Administering retail store access requests
21

L POS Store Support Resume Examples & Samples

  • Provide 2nd level support to Help Desk for all Retail business applications and hardware
  • Facilitate IT Operations meetings effectively
  • Assist on Post Incident Reviews (PIR) provided for each P1/P2 giving insight, timings, and engaged escalation process
  • Client service experience 5 - 7 years
  • Professional presentation and phone manner
  • 2 + years College Education
  • 5+ years of experience providing IT support for a large (5000+ end user) environment
  • Excellent time management skills- able to prioritize workloads and deliver timely resolutions without direct supervision
  • Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures
  • Second level understanding of NCR Point of Sale HW, mobile POS, AmeriPOS and Triversity Point of Sale systems (Transactionware GM/Enterprise preferred) and knowledge of retail environment
  • Experience administrating and supporting Windows family of operating system, SCCM 2007, Active Directory and Exchange
  • Must be consistently punctual, dependable and reliable
  • Accepts ownership of the problem until it is resolved
  • Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
  • Strong interpersonal and collaboration skills, resourceful and proactive team member
  • Must uphold the Company Values of: Passion for Our Clients, Leading Expertise in Beauty, Innovation, Work Life Balance, Respect for All, Taking Initiative and Teamwork
  • Basic ITIL framework knowledge and experience
  • IOS mobile experience a must
  • Service-Now experience a plus
22

Optical Lab Store Support Specialist Resume Examples & Samples

  • High School Graduate or GED
  • Minimum 2 years of previous related experience in customer service, optical (eyewear) manufacturing, or optical retail setting
  • Excellent customer service skills (ability to build and maintain positive customer relations and handle customer requests in a timely, professional, and accurate manner)
  • Computer skills (Microsoft Office, Outlook, data entry, etc.)
  • Ability to problem solve in a professional manner and timely fashion
  • Analytical and decision making skills
  • Self-motivated and detail oriented
23

Store Support Resume Examples & Samples

  • Contribute to the accurate completion of the wholegoods sale documents and packets
  • Assist sales staff with wholegoods sales financing options, CRM administration, and customer field demonstrations
  • Provide support to the sales staff with the arrangements for pickup and delivery of customer equipment
  • Maintain accurate equipment attributes and descriptions
  • Obtain and post equipment pictures on website
  • Assist parts staff with shipping and receiving, cycle counts and physical inventory, delivery, and parts counter sales
  • Assist service staff with various administrative functions including repair orders, warranty claims and submissions, various tracking logs, technician billing and job story completion, and customer communications
  • Required
24

Store Support Report Development Specialist Resume Examples & Samples

  • Implementation - Uses corporate advanced tool sets (departmental/corporate database and Pentaho reporting) to produce ad hoc analysis and production level reports. Recommends changes/improvements of data and how it is stored and retrieved from both operational and reporting data structures
  • System Support - Works with IT and other resources to improve data quality by a) monitoring existing systems, b) issue identification at the system and data level, c) identifying and following data security procedures
  • Documentation - Reviews and updates System Design Specifications and Business Process Documents. Maintains logs of both internal report requests and external requests to the IT department for reporting support. Supports development and execution of system test plans to ensure data and system integrity
  • Technical Expertise - Troubleshoots and resolve issues within the company's information systems by using prior knowledge and expertise. Writes SQL queries, develops unions and joins on data and recommends stored procedure changes to IT staff. Provides insight to database archiving needs and departmental purging standards
  • Teamwork - Works with departmental users at all levels to provide both insights to and ultimate development of data and information for business analysis. Process operational knowledge that allows individual to help refine and deliver results to the user community
  • Process Improvement - Applies change management experience to facilitate movement to new levels of quality. Recommends process/customer service improvements and innovative solutions
  • Minimum 2-3 years of database experience understanding database structure and design
  • Advanced knowledge/training of corporate reporting tools and implementation of Ad Hoc, Dash Boards and production level data reports preferred
25

Supervisor, Store Support Resume Examples & Samples

  • Answering calls/emails from co-workers, sites, and vendors, analyzing issues, instructing callers on solution or escalating to vendor or other departments
  • Completes and updates help desk tickets
  • Develops unique solutions to highly complicated problems
  • Administrative functions related to operating Support Center
  • Evaluate when to send a technician for a service call to decrease the amount of vendor usage
  • Proactive management to prevent service impact to the customer and also employee
  • Time analysis of technical issues at service station locations
  • Provide appropriate training for support center agents
  • Approving requests for time off
  • Developing staff, mentoring, coaching; motivating staff, individually and as a group; establishing a team environment
  • Basic: Database Human Resources Systems, Payroll, Presentation/PowerPoint, Spreadsheet, Word Processing/ Typing
26

Store Support & Client Care Specialist Resume Examples & Samples

  • Working in our call centre, handling all store and E-Commerce customer communications: inquiries, concerns, complaints, escalations, comments
  • Increasing brand loyalty by providing effective solutions to resolve unsatisfactory service issues in accordance with established policies and procedures
  • Offering exceptional first level technical and general support to our stores in order for them to provide a world class shopping experience to our customers
  • Documenting, tracking and following through on all Customer Service calls
  • Providing customer service support to internal sales team and Head Office employees
  • Support ecommerce sales with effective communication to our customers as it relates to the product, promotions, returns and exchanges policies
  • Identifying opportunities for improvement within our current Customer Service practices and systems. Identifying opportunities to increase brand loyalty
  • Participating in special projects as required
  • College degree (DEC, Technical diploma, Community college diploma)
  • 1 to 2 years of experience in a Call Centre role in a Call Centre environment
  • Available to work different shifts such as days, evenings, weekends and holidays (Call Center Hours of Operation are Monday to Friday, from 7 a.m. to 10:00 p.m., and Saturday and Sunday, from 8:00 a.m. to 8:00 p.m.)
  • Retail and/or Sales experience would be an asset
  • Experience with E-Commerce customer service would be an asset
  • Strong computer skills including knowledge of Windows and Excel, Internet
  • Highly customer service oriented, enjoy handling and resolving situations
  • Perfectly Bilingual (French and English) written and spoken
  • Excellent verbal communication and writing abilities
  • Detail-oriented, organized, a strong team player, flexible and able to multi-task
  • Ability to explain a situation and to give advice. Approach centered on empathy is required and the ability to summarize and vulgarize information
  • Shift work
27

Senior Technician, Store Support Resume Examples & Samples

  • Assist non-technical retail associates working in physical stores with identifying and resolving problems
  • Work on retail IT projects including hardware and software upgrades, configuration of machines, deployment of systems, etc
  • Identify, track, reproduce and support resolution and testing of defects in retail IT systems
  • Handle 'after hours' calls as scheduled
  • Write and implement operational and support procedures
  • BS in Management Information Systems, Computer Science, or Engineering required, or equivalent work experience
  • 5-7 years of experience in fast paced environment
  • Experience with helpdesk phone support
  • Experience working in a retail store environment, support of over 100 stores including international stores preferable
  • Experience with process documentation
  • Superb phone presence, patience, and oral communication skills
  • Strong SQL skills
  • Use of Windows (XP, Win7, Win8.1), Sharepoint, UNIX, Linux preferred
  • Ability to learn quickly and be flexible
  • Demonstrated ability to work under pressure
  • Strong organization skills including follow-through
  • Ability to be self-sufficient and creative
  • Retail POS solutions (Tradewind, Xstore, KWI, Microsoft Dynamics RMS) experience a plus
28

Store Support Associate Receiving Resume Examples & Samples

  • Process paperwork (i.e. monitor inventory of stockroom supplies and advise management of supply needs.)
  • Perform all tasks safely to prevent customer and employee accidents
  • Prior receiving/processing experience preferred
  • Must demonstrate effective communication skills and ability to work well with others
29

Store Support Leader Resume Examples & Samples

  • Plan and communicate clearly and effectively with showroom sales and customer care partners
  • Accountable for Inventory control and processes
  • Human Resource functions to include staffing and performance conversations
30

Store Support, Fulfillment Associate, Flex Resume Examples & Samples

  • Effectively multi-task between picking orders and delivering a consistent customer experience by gaining trust and respect with our customer while on the sales floor
  • Accurately pick, pack and ship fulfillment orders in a timely manner
  • Follow proper procedures for protecting sensitive personal identifiable customer information while on the sales floor
  • Maintain a clean and orderly work space for packing and shipping orders
  • Support and implement changes needed to improve the company’s efficiency
  • Uphold the values and integrity of the company
  • Work well with others to accomplish tasks, solve problems and achieve goals
  • Treat our product with care and respect by maintaining a clean, neat and organized store
  • Must have computer skills; be familiar with Microsoft Word and Outlook and the ability to read and reply to online orders
  • Ability to work well with all levels of management
  • Work varying hours and schedules as required, including nights, weekends, and holidays
31

L Store Support Resume Examples & Samples

  • 2nd level point for communication of escalated issues (P1 & P2) from Help Desk
  • Willingness to do off hours support, e.g. nights, weekends, holidays, etc
  • Follow up on Retail VIP escalations immediately, communicate with VPs and DMs in a professional manner and log and track client requests using Service-Now Incident tracking tool