Mainframe Support Resume Samples

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MZ
M Ziemann
Maximillia
Ziemann
103 Irving Greens
Los Angeles
CA
+1 (555) 567 2896
103 Irving Greens
Los Angeles
CA
Phone
p +1 (555) 567 2896
Experience Experience
Dallas, TX
CIB Technology Mainframe Application Support
Dallas, TX
Dare-Mante
Dallas, TX
CIB Technology Mainframe Application Support
  • Works with Change Management/ Release Managers on the evaluation of change events
  • Develops and maintains process and procedure documentation (knowledge management)
  • Manages and mentors technical staff(onshore and offshore) – including reviews, performance plans and resource loading
  • Develops and distributes performance metrics for core services
  • Implements and follows organization incident, problem, and change management
  • Identifies post incident review action items and process improvement opportunities
  • Drives continuous improvement of services and processes in order to increase platform
Chicago, IL
Technical Engineer Mainframe Technical Support
Chicago, IL
Pacocha Inc
Chicago, IL
Technical Engineer Mainframe Technical Support
  • Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning
  • Provide status reports to direct manager and director level leadership
  • Track application performance metrics and report out to management
  • Create, maintain, and manage to project plans
  • Take ownership of the most complex Lync issues and work to resolution and root cause identification
  • Assist in defining and coordinating team projects and activities
  • Help ensure team performance meets or exceeds defined Service Level Agreements
present
Philadelphia, PA
Cib Technology Pim Core Processing Operate Mainframe Support Analyst
Philadelphia, PA
Auer Group
present
Philadelphia, PA
Cib Technology Pim Core Processing Operate Mainframe Support Analyst
present
  • Work as part of the operate organisation to deliver Production Management objectives
  • Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to front-line support teams
  • Perform due diligence of changes to ensure application releases meet support criteria before being deployed into the production environment
  • Build out strong relationships with resolver teams, application development teams, and core infrastructure services
  • Develop strong technical expertise in Mainframe technology and applications
  • Proactively identify and communicate issues leveraging standard alerting tools, and work to resolve issues liaising with 3rd party resolver teams as necessary
  • Participate in support rota to perform release activities, weekend readiness and/or system issues
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Cornell University
Bachelor’s Degree in Computer Science
Skills Skills
  • Knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software
  • Knowledge of the operational and technical problems involved in the administration of a specialized program
  • Knowledge of advanced principles, theories, techniques, and methods of information system analysis and programming
  • Knowledge of data processing and data communications concepts and services
  • Knowledge of contemporary and generative programming languages and techniques
  • Knowledge of data communication and transaction-based processing
  • Knowledge of system development methods used for the development of new systems and enhancements to existing information systems
  • Responsible to establish and maintain methodologies, tactical and operational coordination that provides expertise to the various agencies having business applications that are dependent upon this platform
  • Knowledge of the ALGOL programming language
  • Knowledge of EMC’s Symmetrix Remote Data Facility (SRDF) technology
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13 Mainframe Support resume templates

1

Cib Technology Pim Core Processing Operate Mainframe Support Analyst Resume Examples & Samples

  • Work as part of the operate organisation to deliver Production Management objectives
  • Build out strong relationships with resolver teams, application development teams, and core infrastructure services
  • Develop strong technical expertise in Mainframe technology and applications
  • Build an understanding of the end to end flows of applications supporting the Securities, Custody and Derivatives trade processing flows
  • Proactively identify and communicate issues leveraging standard alerting tools, and work to resolve issues liaising with 3rd party resolver teams as necessary
  • Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning within team
  • Look to improve monitoring and alerting capability and to migrate to/leverage the Monitoring Shared Service function for all applications
  • Contribute to the Resiliency agenda to review incident and problem themes with the view to reducing in line with the agreed targets
  • Perform due diligence of changes to ensure application releases meet support criteria before being deployed into the production environment
  • Participate in support rota to perform release activities, weekend readiness and/or system issues
  • Bachelor's degree in Computer Science, Engineering or related technical field
  • Operating System/Platform
  • Extensive familiarity with MVS/ISPF/SDSF
  • Cobol/Natural – Basic or Moderate knowledge
  • JCL – Moderate or Extensive knowledge
  • CICS – Zero, Basic or Moderate knowledge
  • Basic understanding of any Mainframe database structure, no preference whether DB2/Adabas/IMS DB
  • Moderate or Extensive exposure to QSAM/VSAM/ISAM files
  • Job Scheduler: Control M/CA7 - Basic or Moderate
  • Scripting (a plus): Rexx (definitely optional)
  • Know how of distributed systems acting as front end interlacing with Mainframe at back end
2

IBM Mainframe UAT Support Analyst Resume Examples & Samples

  • Experience of supporting Test/Production IBM mainframe applications
  • Knowledge of complex platform testing
  • Experience of HP Quality Centre
  • Technical Skillsets
  • IBM Skills required (minimum 3 years experience)
  • TSO, CICS, DB2, MQ, VSAM, JCL
  • IBM skills that would be useful
  • TWS, COBOL, IBM Assembler,NDM, Changeman ZMF
3

Mainframe Output Distribution Services Support Resume Examples & Samples

  • Provide support for CA-View/Deliver, View Direct, $AVRS and Enterprise Output Solution products
  • Support CA-Spool, VTAM Printer Support, AFP and JES printer on Mainframes
  • Monitor Peregrine and Request Center queues for incoming work
  • Individuals must be able to work closely with our customers
  • Effective communication with all Lines of Business
  • Provide proactive judgment and decision making to develop associated actions based on incident alerts and failure
  • Creative problem solving
  • 24/7 customer support and service delivery experience
4

Mainframe TWS Batch Support Analyst Resume Examples & Samples

  • Experience in Mainframe batch environment; knowledge of support operations, ITIL best practices and processes
  • Knowledge of OS/390 Operations, JCL and batch problem diagnostic skills, Experience with a Scheduling package (TWS a plus), Knowledge of Data Transfer protocols NDM, FTP, Incident Management
  • Manage incidents with infrastructure and application support teams, Knowledge of an incident management ticketing system
5

Mainframe Support zOS Resume Examples & Samples

  • 10 years of experience in operating system support or Mainframe environment products. (Installation, support and maintenance)
  • Intermediate knowledge MQ
  • 5 years of technical support experience in the banking business or the like
  • Intermediate English
  • Intermediate knowledge of monitoring tools (MAINVIEW, SYSVIEW or Omnimon)
  • Rexx intermediate / advanced
  • TDS Management
  • Basic knowledge of Changeman
  • Expert MQ
  • IT Specialist Certificate L2
  • HW migration experience
  • Advanced knowledge of Office tools
  • Intermediate / advanced knowledge of tools Capacity & Performance
6

Mainframe Midrange Application Support Resume Examples & Samples

  • Minimum 5 years experience with Mainframe
  • Utilize IBM tools such as COBOL, SAS, SQL, JCL and CICS to maintain and enhance mainframe based systems software and applications
  • Utilize tools such as HTML, JavaScript , CSS and XML to maintain and enhance a UNIX based CICS Web Service application
  • Prepare and execute scripts in the lifecycle of application requests and enhancements
  • Prepare analytics and reporting on the efficiencies of current system processes
  • Collaborate with business analysts and line of business to prioritize client requests
  • Prepare compliance documents as required by application governance
  • Production support experience in a complex environment
  • Respond to and troubleshoot any daily production errors, performing root cause analysis and correcting encountered issues
  • Ability to triage problems and determine root cause
  • This is a first shift role but must be able to work 2nd -3rd shift hours when necessary
  • Work with minimal supervision
  • Strong Communication skills (Verbal and Written) and the ability to direct global team members
7

Mainframe Cool Gen Support Resume Examples & Samples

  • Overall 6+ Yrs. of IT experience
  • Strong Experience in Cool:Gen, GuardIEn, PVCS Dimensions, TSO ISPF, Workbench, XML Composer, Report Composer
  • Prior experience in with COBOL, SQL,C,JCL ,RPG/400, SPUFI, DB2, File manager for DB2, SQL, ChangeMan, MQ, CICS and IBM Main Frame, UNIX HDECK
  • Good working knowledge in Test Director8.0, Platinum, and Endeavor
8

Mainframe Application Support Resume Examples & Samples

  • Incident and problem management
  • To create and update “run book” documentation for the supported applications as required
  • To participate in Critical Site Tests for supported applications
  • To assist with project UAT testing when appropriate, especially as related to non-functional requirements
  • Proficient usage and knowledge of DB2/ADABAS and VSAM
  • Knowledge of CONTROL-M/CA-7/ZEKE scheduling tools
  • Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files
  • Working knowledge of JCL and batch job execution in a mainframe environment including use of Procedures
  • Experience with CICS for online application functionality support
  • Capacity for complexity
9

Cobol Mainframe Support Resume Examples & Samples

  • 1 Be able to provide knowledge of system application for parts of the core system in order to determine technical changes required meeting customisation requirements
  • 2 Produce system and job designs in accordance with installation standards, methods and quality, along with estimates and delivery plans
  • 3 Provide common solutions and shared code to reduce maintenance through knowledge of other implementations
  • 4 Develop a close working relationship with other Application Programmers, IBM and the Business Analysts
  • 5 Analysis of business requirements for system changes
  • 1 Produce program specifications, system test plans, job design and operational documentation in line with installation standards
  • 2 Amend and develop individual batch and on-line programs according to installation standards
  • 3 Carry out system testing in line with plans previously produced and confirm results in conjunction with the Business Analyst and to assist the Business Analyst in the execution and verification of User Acceptance testing
  • 4 Prepare as necessary all operational job control and documentation to enable the Changes to be approved at the implementation committee before going live into the system
  • 1 Understand systems that interface to and from the core system in order to provide advice to the customer, business analysts and operational staff as necessary and resolution of incidents
  • Provide timely response on all escalated incidents
  • Provide suitable communication of status of incident at all times
  • Provide full documentation on nature of incident and resolution details for immediate review
  • Take responsibility for the Health and Safety of yourself and others whilst at work
  • Support the Investors in People initiatives and demonstrate company values
  • Participate in training as required
  • Comply with Data Protection Legislation with regard to disclosure of information
  • Carry out any other reasonable tasks as requested by Management
10

Intermediate Mainframe Support Analyst Resume Examples & Samples

  • Will learn all aspects of mainframe automation components and related services
  • Is responsible for the planning, testing, implementation of automation software
  • Designs, codes and tests modifications to system automation software analyzes and resolves automation and related operational problems in order to meet SLA’s and incur minimal impacts
  • Creates detailed documentation related to the suite of automation products, software interfaces, API’s, and external systems for operations and support to assess impacts and trouble shoot issues
  • Participates in key departmental initiatives, including site backup exercises, to meet organizational BCP requirements
  • Tests and verifies security controls in fixes, and new or upgraded products
  • Contributes to BMO Financial Group’s overall business results by making recommendations that improve operational efficiency and effectiveness
  • Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 3-6 years experience in mainframe Banking applications or software support environment
  • Maintains solid knowledge of supported products and platforms, system automation interfaces and exits, NetView, NetView Program-to-Program Interface (PPI), Communications Server, XCF, LU 6.2, large system architecture
  • Maintains sound knowledge of the T&O environment and BMO organization
  • Demonstrates skills in the following programming languages, Assembler, C, Java, and scripting languages for mainframe, Windows, and Linux
  • Displays solid knowledge in terms of Problem Management, Change Management, Implementation Processes, Configuration and Release Management
  • Exhibits knowledge in TSO, ISPF, SDSF, SAS, ESP, CLISTS, HSM, D SMP/E RACF, Remedy, ,TPX, ISMF, JCL, AIX, TIVOLI, ORACLE, Visual age C++, DB2, PC skills, firewalls, VPN, ICSF
  • Possesses solid customer service skills
  • Is self-motivated, goal-oriented, and customer-service oriented
11

Technical Engineer Mainframe Technical Support Resume Examples & Samples

  • Strong Windows server management/troubleshooting skills
  • Application Delivery using Citrix products, App-V, or other similar technologies
  • Enterprise backup agents (TSM, NetBackup, etc.)
12

CIB Bacc-inv Svcs Mainframe Support Analyst Resume Examples & Samples

  • To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/ConQuest/HPSM, EPV, ITSM)
  • Proficient usage and knowledge of DB2/Adabas and VSAM
  • Knowledge/experience with SyncSort
  • Knowledge of NDM/sFTP transmission protocols
  • Knowledge of relevant businesses such as custody, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organisations that use these services
  • Previous exposure to application support
  • DYL280/SAS/EZYTRIEVE
  • Assembler
  • Good interpersonal and customer-facing skills
13

Mainframe Support Manager Resume Examples & Samples

  • Demonstrated experience with management principles and practices, including: project management, time management, quality management, cost management, human resource management, communication management, and continuous process improvement
  • Expert level knowledge and experience working with all aspects of an IBM Z System Mainframe, including: system architecture, operating system software, ISV software, security, networking, storage and disaster recovery
  • Demonstrated ability to communicate effectively and convincingly, both orally and in writing, with technical and non-technical audiences
  • Demonstrated ability to effectively lead staff through clearly defined goals, objectives, expectations, and direction
  • A Bachelor of Arts in Business Administration or a Bachelor of Science with an emphasis on computer technology or equivalent experience in a leadership role for an enterprise IBM z System Mainframe environment
14

IBM Mainframe Support Engineer With German Resume Examples & Samples

  • Experience in Industry Applications
  • 1 year of experience with IBM mainframe technologies (PL1, COBOL, IMS, DB2, host)
  • English and German language knowledge
  • Good communication skills and proactive participation in providing innovative ideas and solutions
  • University degree in the IT field (or comparable) is considered an advantage
  • Flexibility and precision; open for new challenges
  • Availability for a short/long term working opportunity at the customers’ locations (in EU Countries)
  • Good technical understanding in general
  • Experience with IBM mainframe technologies: PL1, Host, Cobol, DB2
  • Experience with SQL and Oracle is considered an advantage
  • Experience in requirement analysis, Function and Technical Design is an advantage
  • Project management skills are more than welcome (estimation, planning, scheduling, co-ordination)
15

Mainframe Support Technician Resume Examples & Samples

  • Strong decision making skills as well as the ability to deal with ambiguity
  • Ability and desire to learn new technologies quickly
  • Demonstrates the ability to work on multiple mission critical incidents simultaneously and prioritize work to stabilize system or application recovery
  • Strong communication skills for direct client contact, internal and external
  • Bachelor’s degree in an Information Technology related field or equivalent experience
  • Live in or willing to relocate to the Malvern, PA area
  • Ability to work night shift (7 p.m. to 7 a.m.)
  • Experience with mainframe monitoring
  • Experience with job schedulers like ZEKE
  • Knowledge of JES, JCL, MVS, SDSF
  • Knowledge of CA-7, CONTROL-M, SMSMONITOR
  • Experience working with servers
16

Senior Mainframe Support Resume Examples & Samples

  • Job responsibilities include supporting and maintaining Mainframe JCL Jobs running on the 12 separate client LPAR systems for applications within the enterprise
  • Detailed job responsibilities are to provide primary support for Mainframe job abends and incident resolution utilizing the BMC Service Desk
  • Monitoring of Critical Late screens to identify and determine portfolio’s in jeopardy of completing their cycle on time and determine if there is a need for escalation
  • Performing JCL maintenance/migrations for Manufacturing / Assembly plant launches or decommissions
  • If not already a Master, there is opportunity to become a Master CA-7 Scheduler
  • Mainframe JCL and CA-7 awareness
  • Scheduler Skills and good team player
  • VSAM, IMS, Cobol, and DB2
17

Clearpath Mcp Mainframe Support Resume Examples & Samples

  • Knowledge of system development methods used for the development of new systems and enhancements to existing information systems
  • Knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software
  • Knowledge of advanced principles, theories, techniques, and methods of information system analysis and programming
  • Knowledge of data processing and data communications concepts and services
  • Knowledge of contemporary and generative programming languages and techniques
  • Knowledge of data communication and transaction-based processing
  • Knowledge of the operational and technical problems involved in the administration of a specialized program
  • Knowledge of DMSII database methodology
  • Knowledge of the ALGOL programming language
  • Knowledge of EMC’s Symmetrix Remote Data Facility (SRDF) technology
  • Knowledge of Unisys mainframe related networking components COMS, BNA and NAU
  • Knowledge of the Unisys Master Control Program (MCP)
  • Develop long term strategic hardware and software plans, resource expertise, contractual resources and cost estimates and make recommendations to management in preparation for presentation to the clients
  • Design and coordinate system resources in order to handle the workload related to training sessions for users and support sections
  • Chair statewide common interest group to communicate platform related activities having a major impact on the clients
  • Research and design proprietary solutions for the platform to resolve issues and to meet the needs and requirements of the clients. (i.e. custom utilities, scripts and queries.)
  • Review, approve and oversee implementation of all software patches to the operating system and/or all related proprietary products and applications
  • Research and design performance enhancements to improve platform availability and meet growing capacity requirements
  • Develops a broad-based knowledge of the Client’s existing data protection infrastructure and works cooperatively in order to serve as a technical resource to the department’s third-party vendors, in-house teams and customers (internal and external)
  • Leverages broad-based understanding of technology areas and end-to-end knowledge of current installations to implement enterprise data protection solutions
  • Perform platform monitoring and evaluate past and current platform usage and the projection of future usage
  • Provide detailed reporting of the current and projected future performance of the platform to management
  • Perform user training
  • Perform disaster recovery testing
  • Enforce all applicable DTMB policies, standards and procedures
  • This work area is the primary point of contact and technical expert for department end users, analysts and the Enterprise Help Desk for anything related to the Unisys mainframe platform
  • This platform is used by 4 agencies and houses many applications crucial to Client government services, including but not limited to, Secretary of State’s Vehicle Registration, Drivers’ License and Web Renewal systems, State Police’s Driver & Vehicle Look-up system, Treasury’s Business and Income Tax systems, and Licensing and Regulatory Affairs’ Workers Compensation system
  • This position defines the technical expertise, implementation plan, and delivery of the Unisys platforms and supporting technologies to meet the Client’s business requirements and objectives
  • This position serves as critical primary expert of all Unisys mainframe 3rd party products (15 products) and billing processes
  • The position is also responsible for online transaction processing, utility management, security access systems, system performance monitoring, resolving performance issues, Unisys MCP OS, printing processes, networking software, terminal emulation software and encryption
18

Mainframe Production Support Lead Resume Examples & Samples

  • Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
  • Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis
  • Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration
  • This is individual contributor position that needs flexibility with the work schedule to support issues during off hours or weekends
  • Must have 7+ years hands-on experience with IMS DB/DC
  • Must have 7+ years of programming experience using JCL, COBOL, VSAM and EZtrieve
  • Additionally, qualified candidates need to have -
  • 5+ Years of experience with batch scheduling tools like CA7
  • 5+ years of working knowledge in MF configuration tools like Endevor, Changeman
  • 3+ Years of experience with BMC Remedy or Maximo or a similar Incident management tool
  • 3+ years of experience in Mainframe Batch abend research and resolution
  • Strong experience in File Manager/File-aid tools
  • Provide primary on-call support on a rotation basis
  • Flexible with the work schedule to support issues during off hours or weekends/on-call
19

Mainframe Technical Support Resume Examples & Samples

  • Release and Patch Installations/Deployments
  • Education: Bachelor Degree or equivalent in education and experience required
  • Experience: 2+ years in Technical Support Role
  • Preference will be given to candidates who have the following
  • Experience Resolving Technical Issues and Identifying Root Cause (Problem Management)
  • Service Orientation
  • Troubleshooting and Analytical Skills preferably with Complex Systems
  • Knowledge or Experience with a relevant IT Framework (ITIL, ISO/IEC 20000, Agile)
  • Experience Supporting Product Platforms beyond 'How To Use' an Application
  • Crisis Experience -- Ability to Diagnose and Remediate Issues under Pressure
  • Familiarity with IBM z/OS Technology Fundamentals (Software, Applications, Hardware, Networks) a plus
  • IBM zEC13 / MVS / JES2
  • TSO / ISPF / SDSF / SYSVIEW
  • JCL / CLIST / REXX / COBOL
  • DB2 / RACF / MQ / CA-JOBTRAC / CA-11 / BMC Control M / BMC Control / CICS
20

CIB Technology Mainframe Production Support Resume Examples & Samples

  • Drive regional IT governance efforts on behalf of Production Management
  • Collaborate with Line of Business Production and Application Development teams to drive improvements in application stability, resiliency and hygiene
  • Optimize regional reporting through relevant data gathering and analysis
  • Assist in coordination of Business Continuity Planning for Singapore-based team
  • Build relationships with risk and control functions within CIB and Corporate to deal with local/regional compliance tasks
  • Technology security, IT risk or IT audit experience
  • Familiarity with IT Risk and policy frameworks
  • Exposure to large IT organizations with a broad understanding of various areas – application development, infrastructure, technology resiliency, IT security, production management
  • Experience working with geographically dispersed and culturally diverse teams
  • Strong organizational skills with ability to effectively multitask
21

Mainframe Production Support Lead Resume Examples & Samples

  • Application support / Technical support consultant is responsible for supporting multiple complex applications
  • Work activities include Problem/Incident Management, Operational Readiness, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc
  • Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills
  • Takes part in production support rotation, and responding and resolving production problems
  • May provide coaching and mentoring to other associates
  • Will work under minimal supervision
  • Typically requires 7+ years of applicable experience
  • Experience in Production Support
  • Experience in change management and incident management tools
  • Proactive in identifying, escalating, and addressing project issues and risks
  • Exposure to IMS DB/DC and NOMAD
22

CIB Technology Mainframe Application Support Resume Examples & Samples

  • Ensures monitoring alerts and system events are assessed, prioritized, and
  • Managed
  • Manages client impacting incidents including business impact assessment,
  • Technical resolutions, engagement, and communications
  • Implements and follows organization incident, problem, and change management
  • Ensures potential client impacting incidents are identified and remediated prior to client
  • Impact or remediated as soon as possible after issues arise
  • Builds and maintains strong relationships with technology teams and business partners to
  • Identify process improvement opportunities
  • Collaborates with technology teams and business partners to understand application
  • Functions and related downstream processing components
  • Drives continuous improvement of services and processes in order to increase platform
  • Stability and improved operational efficiencies
  • Participates with post incident reviews for client impacting incidents
  • Identifies post incident review action items and process improvement opportunities
  • Works with Change Management/ Release Managers on the evaluation of change events
  • Runs technical bridges and/or management bridges, as required and leverages experience
  • And organizational knowledge to reduce MTTR (Mean Time to Recover)
  • Supports Disaster Recovery Tests
  • Aligns with business strategies, goals, and objectives
  • Assists in translating business requirements into proposed IT services & solutions
  • Develops and distributes performance metrics for core services
  • Collaborates with technology and business partners to continuously identify proactive
  • Monitoring and health check opportunities
  • Banking and Treasury experience (preferred)
  • 5-10 years of IT experience with background in application development and/or production support operational experience
23

Mainframe Production Support Specialist Resume Examples & Samples

  • 4 Years Experience - Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF)
  • 4 Years Experience - Job Control Language (JCL)
  • Client communication experience at multiple levels a must
  • Experience with Control-M
  • Logical thinker with ability to solve complex problems
  • 7 Years Experience - Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF)
  • 7 Years Experience - Job Control Language (JCL)
  • Telecommunications experience