Mainframe Support Job Description
Mainframe support
provides in-depth analysis and recommendations for the business and support strategy development and strategic direction for the financial operations team.
Mainframe Support Duties & Responsibilities
To write an effective mainframe support job description, begin by listing detailed duties, responsibilities and expectations. We have included mainframe support job description templates that you can modify and use.
Sample responsibilities for this position include:
Responsible for analyzing the impact of executive software modifications to applications, providing recommendations to negate or minimize impact
Understanding the interrelations between the operating system and executing applications in order to identify system requirements and improvement opportunities
Application and Batch Monitoring
Ensure process compliance guidelines for the team
Ensure timely and accurate ILC
Establish working relationships with team members and peers across the Enterprise Systems organization, as appropriate
Maintain strong partnerships with team members in other application groups
Performs design, coding, testing, debugging, implementation and documentation of solutions for small application enhancements supporting new business requirements
Manages a small staff of employees which include employee relations, performances, reviews, approves employee time records, work assignments, vacations, sick pay, -Helps to plan, develop, and control small to moderate project/product budgets
Coordinate the handoff of work to offshore teams and ensure that requests are returned on time and with high quality
Mainframe Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Mainframe Support
List any licenses or certifications required by the position: ITIL, CISSP, KCS, SAN, AWS, CSM
Education for Mainframe Support
Typically a job would require a certain level of education.
Employers hiring for the mainframe support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Technical, Education, Engineering, Information Technology, Business, Information Systems, Technology, Science, Financial Services
Skills for Mainframe Support
Desired skills for mainframe support include:
JCL
Basic financial analysis principles and ratios
FIS’ products and services
Financial services industry
Business goals
Objectives and business operations for the appropriate FIS organization
Best practices and processes
FTP
Support operations
Z/OS
Desired experience for mainframe support includes:
Identify and understand the "as-is" or current business state processes, and designs relating to the application
Use elicitation techniques to derive envisaged changes to "as-is" or current business state business
Document the Use case in accordance with the BRD
Guide the Visual design team’s to produce the screens in accordance with the requirements
Walkthrough of the captured use case with the development teams and ensure complete comprehension of the requirement
Review the test cases prepared by the Test team against the Use cases
Mainframe Support Examples
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Mainframe Support Job Description
Job Description Example
Our company is growing rapidly and is hiring for a mainframe support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for mainframe support
- Coordinate business approval of production migrations (release entry framework to be extended)
- Of the work
- Ensure all change to UAT or production environments follow the change management procedures, all paperwork are
- Attends technical workshops, trainings, seminars and conferences to expand end-to-end knowledge gain insight on emerging relevant technologies
- You will maintain effective communication to the internal/external clients to understand their application related issues/queries/problems
- Provide timely and efficient support for various trade processing and settlement applications
- Should be able to handle Incident Management and Problem Management activities to minimize the impact during application outages or production incidents
- Coordinate and participate in various weekend activities like disaster recovery and federally mandated tests
- Work with a global team to provide application support that includes technical support, analyze and resolve software failures, troubleshoot technical problems
- Participate in core internal team to manage daily operations of applications utilizing standard ITIL V3 tools
Qualifications for mainframe support
- Liaise with the Project/ Release Managers to ensure the requisite sign-offs are received
- Support SIT/ UAT for functional/ use-case related queries
- Support Production Support team’s functional queries related to issues
- Extensive knowledge of mainframe system resource components and associated performance & monitoring tools to provide real-time and strategic recommendations to address system resource requirements
- Ability to clearly communicate with both application and system programming personnel to analyze and resolve system issues
- Must possess an understanding of Systems Management Facility (SMF) and Resource Management Facility (RMF) records with the ability to develop statistical and analytical processes in order to provide management relevant information
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Mainframe Support Job Description
Job Description Example
Our innovative and growing company is hiring for a mainframe support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for mainframe support
- Performs project management activities including impact analysis, management of cost, schedules and risk, manages stakeholder expectations
- 24x7 on-call rotation (appx every 6 weeks)
- Manage customers expectation and be the advocate for the customer
- Track and be responsive to customer communication
- Create Knowledge articles to prevent future calls on subject
- Review technical documentation around new features and functionality
- Assist field reps with customer cases and product usage
- General assistance across the BMC Development and QA organizations
- Support and enhance Lending Automotive (LA) suite of applications
- Ability to work with multiple teams across the globe, including LA IT to support team in India, LA business team in North America and other Ford and Ford Credit IT teams
Qualifications for mainframe support
- Understanding of Storage Management Systems (SMS) and able to provide Automatic Class Selection (ACS) change recommendations to satisfy business requirements
- Experience with disaster recovery principles and operations, and ability to provide improvement recommendations
- Flexible work hours (job involves some week-end and off-hour work)
- Undergraduate/Graduate degree and 6+ years relevant experience
- Familiarity with legacy mainframe systems UNIX, Linux, and Windows environments
- Ability to effectively ommunicate and manage relationships with customers
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Mainframe Support Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of mainframe support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for mainframe support
- Write scripts to validate that the code meets technical and functional specification
- Strong communication skills are required to interact with business customers on a regular basis
- The Systems Engineer will drive the design of our system architecture and actively prepare for new technical implementations (hardware, platform, product deployments)
- For Server Operations, support daytoday third level support (incidents, requests, change orders, RCAs, etc)
- Script the automation of regular tasks to help streamline operations and perform data collection
- Develop methods of collection and reporting Participate in the planning of future Z Series engineering services and infrastructure
- Work with Subject Matter Experts and the Application Development Teams to build, track, and manage access to the production and development mainframe environments
- Document standard operating procedures and review access rules to ensure that security standards are being followed
- Develop a good understanding of the activities required to execute application support functions
- Provide input and contribute to Application Support Manager/Lead related audits
Qualifications for mainframe support
- Deep knowledge of UNIX and Linux internals
- Expertise with shell scripting
- Must be able to multitask in a production and time critical environment
- Able to exchange information and ideas effectively w/customers and colleagues
- Analytical skills to solve simple to medium complex tasks
- Self motivated individual that can multitask and adapt to a dynamic work environment
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Mainframe Support Job Description
Job Description Example
Our company is looking for a mainframe support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for mainframe support
- Collect, analyze and produce metrics on process data for KPIs to determine improvements
- Work will include core OMNI changes, system conversions from mainframe to SAS, support for peripheral downstream processing and project work to support the business
- Provide SME support for the Technology Operate team to address production outages
- Provide 24 X 7 support to Mainframe applications and work on enhancements and projects
- Candidate will work in development project and also support applications
- Need to participate in meeting with business users to collect the requirements and need to come up with technical design
- Guide offshore team in coding and unit testing
- Review and deliverables and help business users in UAT
- Provide 24 X 7 support for Sev1 issues
- Assisting clients and partners in understanding and development of Dev Ops architecture and toolsets at Enterprise levels
Qualifications for mainframe support
- Experience in Mainframe batch environment
- Knowledge of OS/390 Operations
- Experience with a Scheduling package
- Good listening skills desire to pick-up new skills quickly
- 10 years of experience in operating system support or Mainframe environment products
- 1 – 3 years experience with DB2 Utilities a plus
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Mainframe Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of mainframe support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for mainframe support
- Reacting to alerts coming to consoles according existing documentation
- Fixing the existing problem or passing it to a higher level specialist
- Incident, Problem and Change Management documentation creation and updates
- Apply advanced technical knowledge and troubleshooting methodology to assess complex problems, analyze logs to determine root causes and advise customers on solutions
- Proactively identify team training needs
- Actively participate in CA communities to promote self-service and to promote customer-to-customer collaboration
- Use problem solving skills to quickly resolve customer's cases to their satisfaction and provide assistance to prevent future issues by proactively sharing information/expertise regarding recent hotfixes and knowledge documents with the customer
- Demonstrate teamwork and leadership by providing excellent technical assistance to team-members to support aged/escalated issues
- Partner with Support Delivery Management and Engineering Teams to highlight customer's business impact and influence the prioritization of defects/issues to create fixes
- The mission-critical nature of these globally-used applications means that on occasion it will be necessary for the successful candidate to work extended hours at short notice to help see an incident through to resolution
Qualifications for mainframe support
- Experience with tools like abend-aid, TMON, Xpediter
- Working knowledge of REXX and CLIST
- Technical skills in .NET, Java, Oracle, Unix and other relevant IDM technologies
- Knowledge in Linux / Windows OS in a virtualized or cloud environment
- Familiarity with any scripting language (Perl / Shell / batch scripting / Ruby / Python / PowerShell)
- Programming language skills (Java / MS .Net) is a plus