Applications Support Resume Samples

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F Dare
56746 Carroll Drive
Los Angeles
+1 (555) 157 6264
56746 Carroll Drive
Los Angeles
p +1 (555) 157 6264
Experience Experience
San Francisco, CA
Applications Support
San Francisco, CA
Torp, Bashirian and Cruickshank
San Francisco, CA
Applications Support
  • Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
  • Interact with GTI for infrastructure, capacity, performance, change management, problem management and incident management
  • Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group
  • Works with Change Management/ Release Managers on the evaluation of change events
  • Perform ongoing team review, objective setting and performance management
  • Prioritize workload, providing timely and accurate resolutions
  • Work in partnership with AD, Production Management across CIB and GTi teams to define and recommend standard tooling and procedures
Dallas, TX
Applications Support Group Manager
Dallas, TX
Daniel and Sons
Dallas, TX
Applications Support Group Manager
  • The successful candidate would be expected to provide Treasury and Trade Asia Pacific technology Support Management which includes budget ownership/strategic planning for staff and technology/business relationship management/application SLA management, as well as audit responsibilities
  • Improve the service level the team provided to our end users, which included maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
  • This role will manage all production technology and resources within the global LMS Production Support team including executing the relocation strategy, hiring and all aspects of staff management
  • The successful candidate would be expected to provide effective management of the team supporting LMS technology which includes business relationship management / vendor management / Application SLA management as well as Audit responsibilities
  • Responsible for driving technical design/architecture management, product roadmaps with close interaction with Business Analysts, Subject matter experts, Cross Product Architecture and other Product Processors
  • This role will manage all production technology and resources within the global Trade Production Support team including executing the relocation strategy, hiring and all aspects of staff management
  • The successful candidate would be expected to provide effective management of the team supporting Trade technology which includes business relationship management / vendor management / Application SLA management as well as Audit responsibilities
Boston, MA
Applications Support Analyst Associate
Boston, MA
Okuneva and Sons
Boston, MA
Applications Support Analyst Associate
  • Assists manager in resolving high level conflicts or program issues by making decisions or negotiating with affected senior management
  • Perform monitoring and alerting for the applications and supporting infrastructure
  • Perform monitoring and alerting for Equities applications and supporting infrastructure
  • Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to the release teams
  • Contributes to the evaluation, implementation, and ongoing maintenance of monitoring tools used
  • Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to front-line support teams
  • Provides technical and procedural training, coaching and guidance to support analysts
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Texas A&M University
Bachelor’s Degree in Computer Science
Skills Skills
  • Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
  • - Focus on testing through the entire development cycle to produce reliable and maintainable software
  • Strong documentation skills, ability to organize and prioritize workload of self and others
  • Strong background on Unix/Linux platform & scripting knowledge like Python etc
  • - Ability to develop a good understanding of end to end business processes
  • Good analytical mind and excellent communication skills
  • A strong application development background with a solid understanding of development methodologies
  • Strong working knowledge in UNIX/Linux/Windows and Oracle/SQL Server (SQL Querying, SP, triggers, views & other DBO.)
  • Knowledge of infrastructure (basic notions of hardware, software and networks)
  • Ability to play multiples roles during the project lifecycle, such as: System/Business Analyst, Quality Assurance Analyst and Production Support
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15 Applications Support resume templates


Applications Support Resume Examples & Samples

  • AVALOQ Certified and Experience
  • Different programming languages (e.g. C#, .NET framework, Javascript, HTML, SQL)
  • Multiple platforms e.g. MVS, Internet, Client/Server and ability to select appropriate one to meet business needs
  • Requirements methods: interviewing, data modeling, business process modeling, business object modeling and user interface design
  • LI-AS1

Business Applications Support Analyst Resume Examples & Samples

  • Programming (Programming means writing original programs using computer code that is intended for use on a wide scale basis.)
  • Minimum 2 years ofapplicationsproduction support/application development work experience
  • Ability to remain calm, work ina fast paced, at times pressured environment,and balance competing priorities
  • ApplicationSupport
  • Network & Infrastructure
  • Business Applications Knowledge
  • Database Development
  • Operations Systems and Data Sources Knowledge

Private Bank-banking Applications Support Analyst Olympic Specialist Resume Examples & Samples

  • Provide functional support to Operations, Middle-office and Back-office as an escalation point for Level 1 team - analyze issues, identify solutions and follow up on resolution of issues
  • Take ownership of issues raised by all teams of the bank
  • Writing scripts to detect system problems
  • Handle reengineering projects to reduce the number of incidents
  • Serve our local customers in Geneva and supporting remote locations
  • Work closely with internal development team and external vendor (Eri Bancaire)
  • Liaising with users for change acceptance after researching and diagnosing bugs
  • Provide validation checks and confirmations of system changes
  • Expertise in at least two Olympic modules (Tax, Finance, Cash, Security, Income, etc.)
  • Good knowledge of the following technologies: COBOL, RPGILE, SQL
  • Good command of IBM AS400 / i Series systems
  • Good command of English, team player and leadership skills
  • Use of good judgment - customer orientation

Applications Support Analyst Equities Technology Resume Examples & Samples

  • To provide direct application support to the Equities businesses based on the trading floor in Canary Wharf
  • To monitor and maintain platform stability during all business hours
  • To be the primary point of contact between the business and other technology teams
  • Background of technical skills such as UNIX, SQL or scripting (not necessarily in a recent role)
  • Equities knowledge essential, risk/derivatives support and/or program trading support will be a distinct advantage
  • Ability to work under extreme pressure
  • Externsive experience working in a support environment
  • Knowledge/experience of problem management tools
  • Experience using call/ticketing software SQL
  • Extensive experience

Applications Support Resume Examples & Samples

  • Minimum six years of relevant development life cycle experience in systems and applications management including systems application design
  • Minimum of two years of experience in a team lead or management role
  • Ability to debug and resolve issues related to Websphere, Unix, Upstream Connectivity, and Java application bug
  • Familiarity with monitoring tools such as Tivoli, CA Wily, etc
  • Ability to analyze application level logs
  • Java experience, DB2 and Websphere experience required
  • Production support experience required

Cards Applications Support Manager Resume Examples & Samples

  • 85-95 % of Assignment
  • Gather, analyse and document business, IT and operational requirements
  • Produce analysis and design specifications stating changes needed to existing software or new software requirements
  • Produce specifications for program modules, or enhancements to program modules
  • Create and execute test plans
  • Integrate solutions at Regional Processing Centres and in the UK
  • Provide live support to resolve Cards system failures or problems
  • Review the work of colleagues
  • Assist senior staff in research and evaluations
  • Contributes to building a new generation of systems, services or infrastructure components to meet business needs
  • Takes responsibility for completing assignment tasks, focusing on requirements and planning to meet client needs, which the job holder helps to identify, advise and recommend technical solutions based on experience and industry knowledge
  • Proposes options to meet client requirements and prepare cost/benefit for the client to evaluate. This may include evaluation of package solutions and / or interfaces to existing bank systems or evaluation of new and upgrade products or services
  • Reacts quickly and as necessary to live software errors and service problems to limit downtime and resolve the problem during project handover
  • Supports the implantation of strategy and policy issues by involvement in development/change and/or advice to other technical areas and makes recommendations to improve procedures and working practices
  • Improves knowledge of self and others in the systems development processes and technologies, infrastructure and service development processes, both current and emerging technology
  • Interfaces with other teams, sharing technical knowledge and expertise and resolving issues as necessary
  • Takes responsibility for the design, coding, testing and documentation of particularly large, complex or mission critical programs
  • Provides expert advice in some or all aspects of the programming methods, tools and /or standards used in the organisation
  • Evaluates and reviews programming methods and tools used in the organisation
  • 05-15 % Assignment
  • Provide coaching and guidance to trainee staff
  • Assists with the creation, monitoring and reporting of progress against plans and identify corrective action where necessary
  • Assists with the implementation of operational objectives for the team
  • Supervises co-ordinates, participates in, and is accountable for, the work of the team Develop, maintain or enhance computer systems/infrastructure components and services, making effective use of resources during the various stages of the work to ensure that business objectives are met and deliverables achieved to agreed-time-scales, budgets and quality
  • Puts in place mechanisms and procedures for the structured review of work produced and ensures that these are adhered to
  • IT Management - Applications, Infrastructure, and Operations
  • Solutions Build
  • Supplier Management
  • People Management, including Task and Performance Management, and Coaching
  • Works under broad direction. Has technical responsibility for work performed and decisions taken
  • Provides advice and guidance on technical matters. May supervise the work of others
  • Takes a structured and effective approach to own work and demonstrates leadership potential
  • Is able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialisation and making correct choices from alternatives
  • Is able to communicate effectively both orally and in writing, with clients, customers, colleagues and subordinates
  • Develops an understanding of the relationship of own specialisation or area of responsibility in Enable build services and takes customer requirements fully into account when making proposals and/or carrying out work
  • Takes initiative to keep skills up to date and maintain awareness of developments in the IT industry
  • LI-AB3

Am-applications Support Analyst Resume Examples & Samples

  • Managing the project planning and execution of new application development and enhancement projects by following the project life cycle (PLC) processes
  • Planning and executing production releases by identifying the code to be promoted to production, creating the release plan, coordinating with the deployment teams, and validating the release after the code promotion
  • Supporting all third party and in-house applications and managing daily operation to support business needs
  • Acting as the technical liaison between users, vendors, risk, infrastructure, and IT
  • Assisting with vendor management on assigned applications
  • Managing and coordinating the day-to-day functioning of the daily processes on assigned applications
  • Providing business analysis and process management to end-users
  • Analyzing and documenting complex issues, recommending solutions, and initiating corrective action
  • Providing 24x7 on-call support on a rotation basis. Performing production health checks after major infrastructure changes and patches. Planning and executing business continuity/disaster recovery testing on assigned systems
  • Following up on problem resolution and informing clients of status
  • Testing and communicating system updates on assigned applications. Ensuring that appropriate levels of Quality Assurance have been met for all new and existing changes. Set the testing scope and validate the test plan for the release
  • Reviewing production support incidents to identify trends and provide recommendations to management
  • Documenting/tracking application enhancement needs by proactively interviewing business users to identify needs
  • Driving application enhancements including analysis, design specifications, and user acceptance
  • Serving as information resource for business users. Providing user/technical support for applications which service Private Equity business. Creating ad-hoc reports and assist in data analysis
  • Current technology team structure includes an on-shore team and an off-shore team (India). Ability to work with teams spread across different offices / time-zones
  • Bachelor's degree in Computer Science/Business Administration and 4-6 years of application development or financial application support/consulting experience
  • Project management coursework valued; leadership experiences a plus
  • Experience managing or working with offshore resources
  • SQL – Sybase or Microsoft SQL Server Preferred. Experience writing and debugging stored procedures and scripts
  • Experience with CTRL-M or other enterprise batch scheduling package
  • Java, Websphere, Tomcat, J2EE, JavaScript, JSP
  • Experience with Agile/SCRUM a plus

KYC Business Applications Support Manager Resume Examples & Samples

  • Develops and manages a dedicated ICG KYC program structure aligned to the Global AML PMO, with consistent structure, tools, processes and reporting
  • Executes against ICG’s delivery commitment related to the Global AML PMO workstreams (Governance and Oversight, Risk Assessment, Customer Due Diligence/Know Your Customer, AML Monitoring, Remote Deposit Capture, Independent Testing)
  • Defines and coordinates delivery of other AML commitments as they arise
  • Collaborate with functional partners from ICG, GCB, AML Compliance, AML Operations, and Compliance Technology on all aspects relating to the support of KYC applications
  • Support the ICG KYC Business Applications Head to ensure business-owned Consent Order deliverables relating to business process and/or KYC systems are addressed in a timely manner
  • Collaborate with stakeholders and functional partners to define and drive the global strategic ICG KYC vision
  • Define and lead the Citi-wide support model for CitiKYC
  • Measure and track support capacity to ensure optimal system delivery and quality
  • Implement business procedures, tools, and controls to ensure quality and timely delivery of system support
  • Support the ICG Business Applications Head for all AML/KYC related applications, ensuring data access is controlled through appropriate approvals
  • Define, implement, and manage the ICG user support process, including the user help desk, entitlements, and technical support model in partnership with the Global Production Assurance organization
  • Understand and support the broader AML/KYC processes and infrastructure, including transaction monitoring, client onboarding, account opening, and screening
  • Manage and drive improvements with the data privacy framework and controls
  • Build and maintain a work-class organization focused around talent, learning, and opportunity
  • Strong leadership and relationship skills
  • Proven team building skills
  • Experience interacting with Business, Compliance and Technology functions
  • Excellent written and verbal communication skills the ability to interact with senior executives
  • Strong program delivery skills with global deployment experience, including management of distributed teams
  • Significant experience with budgeting, financial controls, and reporting
  • Experience with global application deployment and maintenance
  • Experience in financial Institutional, preferably global; corporate and consumer banking experience a plus
  • Bachelor’s degree (or equivalent experience) required

Windows & Unix Applications Support Analyst Resume Examples & Samples

  • Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner
  • Participate in knowledge transfer to ensure better grasp of the product and domain
  • Master’s degree or Bachelor’s degree equivalent in Computer Science, Engineering
  • Knowledge of the following tools and technologies: Oracle, SQL Server, Informatica, .Net, MQ, and Windows and UNIX operating systems

Am-applications Support Analyst Lead-VP-ny Resume Examples & Samples

  • Distributed Computing Infrastructure Support
  • End User Technology
  • Lead efforts to investigate and remediate high profile discretionary trading, Client Onboarding day to day issues
  • Coordinate problem and incident management activities
  • Lead for weekend Cyber security activities. Provide support server security patches and server reboots
  • Lead the effort to enhance Rapid Response capabilities

Applications Support Resume Examples & Samples

  • Good knowledge of consumer retail products
  • Good knowledge of Microsoft Office tools and data base concepts
  • Work on own initiative, drive requirements to a successful conclusion in a timely manner
  • Ability to present to senior levels of management
  • Quickly grasp and master new applications and related knowledge
  • Team player in both solid and matrix line reporting organizations
  • Experience with global/multicountry initiatives is a plus
  • At least 5 years of experience with retail bank business and operations
  • At least 10 years of practical experience of implementing systems/technical projects in the financial services industry (Systems Development Lifecycle, Host Interfaces and Desktop Applications)

Am-applications Support Analyst Resume Examples & Samples

  • Remediate Information Risk Gaps within applications
  • Identify data extracts from third party vendors that are at risk for man in the middle attacks, password based attacks, IP spoofing etc
  • Perform data masking of PII data in non production environments to prevent client data from any exposure
  • Support server security patches and server reboots by performing weekend tech checkouts
  • Enforce strong passwords for functional and batch ids
  • Perform Business Continuity testing
  • Create and contribute to technical documentation

Applications Support Analyst, Associate Resume Examples & Samples

  • Develop automation scripts/tools to perform regular production tasks including creating SQL stored procedures
  • Provide guidance and direction to other production support staff on day to day hands-on technical support of the applications
  • Proactively devise monitors and analyze system performance to ensure high availability
  • Proactively and expeditiously identify, diagnose and resolve system problems
  • Document, communicate and escalate technical issues and articulate business impact
  • Recommend and implement changes in systems / procedures to avoid recurrences of system failures
  • Recommend and implement system changes to reduce required manual intervention in monitoring and managing system performance
  • Lead major components of migration or conversion efforts for customers
  • IT/Computer science college degree, specialized training or equivalent work experience
  • Excellent verbal and written communication skills. Capable of analyzing, producing and responding to detailed technical specifications
  • Occasional travel and off-hour meetings and night/weekend support may be required
  • Experience with J&B Software Products (TMS, JBaide) a plus
  • Working knowledge of Citrix environment a plus

Cib-applications Support Analyst Resume Examples & Samples

  • Ensure that system issues are documented, tracked, and reported
  • Manage critical system issues following the incident management process
  • Document, communicate, and escalate technical issues and articulate business impact either verbally or in writing
  • Conduct or participate in independent root cause analysis of system problems
  • Recommend changes in systems / procedures to avoid recurrences of system or operational failures
  • Recommend system changes to reduce required manual intervention in either monitoring or managing system performance/availability
  • Serve as a liaison to technology service providers when analyzing system performance, and diagnosing issues
  • Candidates must qualify via a rigorous clearance process with extensive background checks
  • Sound Analytical Skills
  • Ability to work under pressure and handle severity 1 conditions, producing results in a faster turnaround mode
  • Experience with J&B Software Products (TMS, JBaide)
  • Experience with Hyland OnBase workflow product
  • 3+ years of systems support/application support or the equivalent
  • Experience in managing events and providing status updates to senior management
  • Windows - Solid experience working with Windows 2005 in a production environment
  • Hands-on experience with writing and executing SQL in SQL Server 2005/2008 and/or other database applications is preferred
  • Working knowledge of Citrix environment
  • US Citizenship required***
  • Candidate must have 7 years of continuous US based employment***
  • Requires Federal Government clearance***

Applications Support Analyst, Associate Resume Examples & Samples

  • Develop and maintain statistical information related to system incidents or problems
  • Proactively monitor and analyze system performance to ensure high availability and continuity of processing using a variety of tools
  • Communicate with various levels of management regarding system issues
  • Provide support during occasional weekend migrations of infrastructure and / or application changes or during peak processing periods
  • Minimum one year of IT experience with Remittance systems and or equivalent production systems for check
  • Demonstrated experience with Service Level Agreements and measurements for compliance
  • Check and Remittance Industry experience is preferable
  • Experience with TIS Software Products (EFlow)
  • Risk Management/Disaster Recovery experience desirable
  • *US Citizenship required***
  • *Candidate must have 7 years of continuous US based employment***
  • *Requires Federal Government clearance***

Manager, Venue Applications Support Resume Examples & Samples

  • Manage configuring, implementing and maintaining various systems at venues
  • Participate and lead new POS systems implementation, working closely with all involved business units
  • Position requires a strong background in arena/restaurant/casino enterprise point of sale systems
  • Manage daily operations of Point of Sale Systems, including support and routine programming/configuration requests. Provide insight and recommendations to various business units to accomplish business objectives, including custom programming requests
  • Manage Trend Analysis of reported issues. Provide best recommendations for Call Avoidance. Develop and deliver progress reports and documentation on a monthly basis to executive teams
  • Provide strategic insight into development of new & existing products
  • This position will manage an on-call support team, providing 7/24/365 support and escalations
  • Manage coordination of various responsible support teams (such as network and database teams) to ensure clearly defined Roles and Responsibilities, and minimal business disruption
  • Conduct weekly staff meetings of the Venue Application Support team
  • Stay apprised of all current Point of Sale technologies, and work closely with individual business units educate them on possible usage in their respective environments
  • Lead and mentor Venue Application team, including performance reviews and career paths
  • The position is based in Hollywood CA
  • Strong understanding of project management methodologies including requirements gathering and analysis, task estimates and work breakdown approach, and functional design and analysis
  • Ability to manage application deployment, maintenance and support in a large/complex environment, including outsourced services
  • Expertise in managing project milestones and ensuring that projects are tightly tracked and reported on
  • Process expertise Expertise in continual process design, improvement, and implementation with a focus on managing risk and delivery dates
  • Ability to drive IT principles, standards and processes (software development lifecycle, etc.)
  • An understanding of PCI and other regulatory compliance requirements and implementation
  • Communication Strong written and oral communication skills
  • Demonstrated ability to communicate technical concepts in business language (both orally and written, includes written program documentation as well as documenting process flows & data flow diagrams)
  • Financial modeling expertise Proven expertise in time tracking and actual cost management
  • Ability to manage vendors and external contractors
  • Staff and Contracted Services Management Ability to manage and mentor staff and contracted services in coordinated manner to achieve support and project requirements
  • Experience writing formal performance reviews and presenting to team members
  • Experience working with team members re: career counseling, mentoring and guidance
  • Ability to interview potential employees/consultant candidates and provide hiring recommendations
  • Senior Management Ability to function as a senior member of team leadership group
  • Ability to work with closely management peers and department SVP
  • Ability to project management presence
  • Technical Skills: Expertise in Point of Sale systems, particularly Micros and/or Quest
  • Good working knowledge of Windows OS, SQL Database and Cisco network technology
  • Good understanding of IT department processes (manage, maintain & support)
  • Good understanding of system lifecycles
  • Ability to implement medium to large projects
  • Good understanding of software upgrade processes
  • Expertise in organizational / strategic change management methodologies
  • 10+ years experience with Point of sales (Micros - 9700, Quest) systems
  • 3+ years experience Database (MS SQL ), LAN, WAN Networking, Windows OS
  • Management of remote teams and contractors
  • Experience with Unix/Perl Shell scripting a plus
  • Expertise in Analog & digital Video technologies
  • Good working knowledge of High definition & Standard definition contents
  • Must have Restaurant, venue or multi-unit retail experience preferred
  • Knowledge of POS hardware & wireless network is plus
  • Ability to work as part of a team and to support and achieve team goals
  • This position may require U.S. travel
  • Familiarity with the entertainment industry and/or the live entertainment industry a plus

SAP CoE Cross Applications Support Resume Examples & Samples

  • Overall ownership of the tool in Coty, this include management, implementation definition, lead maintenance, coordinate evolution, security, licenses, vendor relationship, own the quality of the solution,…
  • Provide 2nd level support
  • Develop scripts
  • Develop and perform Training plans
  • Work with Projects to identify areas to optimize implementation by using the tool, like conversions, massive uploads,…
  • Work with Users directly and through Business Facing to define areas to optimize users workload by using the tool
  • Work with other SAP CoE members to reduce current usage of LSMW
  • Provide assistance to other SAP CoE members and Key users on test scrip design
  • Ensure all activities are done consistently according to SOX and avoiding Segregation of Duties
  • A bachelor’s degree in Information Systems, or an equivalent combination of education and experience
  • SAP certification preferably in SD and MM
  • 3-5 year of experience implementing and supporting SAP and related systems
  • Proficient in SAP ERP management, with knowledge in current release ECC 6.0
  • Global experience
  • Management capabilities and experience
  • Experience on Winshuttle, LSMW or other massive upload and conversion tools
  • Experience on Workflow tools
  • Experience on Sales Force Automation tools , and how processes are integrated with SAP
  • Project management expertise (PMI certification) is a plus
  • EDI knowledge is a plus
  • Sharepoint knowledge is a plus
  • Fluent in English, other languages appreciated
  • Capability to analyze and resolve complex issues
  • Deep understanding of business and technical processes
  • Experience in Mass Market/Cosmetics business is a plus
  • Significant travel required, approximately 25%
  • Global vision
  • Take ownership, teamwork does not mean waiting from someone else to do it
  • Hold other team members accountable for doing their part
  • Approach problems in a methodical and logical manner
  • Openness to look at alternative solutions and ways to improve/encouraging
  • Ability to work in a fast paced and changing environment with short deadlines
  • Outgoing, Personable, Responsible, Self-motivated, Confident
  • Ability to hold a conversation in a non-technical area
  • Trustworthy and punctual

Tech & Data-qapm-fixed Income Trading & Sales Applications Support Resume Examples & Samples

  • 2-3 years experience of application / infrastructure support or development in a trading environment
  • Experience supporting, diagnosing, and solving problems in a distributed systems Unix/Linux operating environment
  • Working knowledge of at least two of: PERL, KSH, SQL
  • Working knowledge of SQL databases (Sybase, DB2)
  • Working with standard tools such as Autosys, MQ
  • Problem solving skills and the ability to multi-task
  • Good interpersonal and communication skills / Strong verbal & written skills required to interact with global teams and internal Morgan Stanley clients
  • Highly motivated, analytical thinking individual

Dir Rets Applications Support Resume Examples & Samples

  • 1) Lead the processing of service requests and support of change processes
  • 2) Lead the infrastructure support of release engineering and application deployment
  • 3) Lead and manage the incident and problem management, asset management and infrastructure planning
  • 4) Design and lead the engineering validation and implementation of all Classic middleware technologies
  • 5) Lead the infrastructure lifecycle management and project support
  • 6) Complete all administration of processes and policies and administrative management of support tools
  • 7) Support of Windows, Unix, Linux zOS and similar IT platforms
  • 8) Provide leadership to the application support and release team, including contractors and Manila employees
  • 9) Collaborate with RETS customers, understand the business and customer requirements to support the infrastructure services and middleware solutions. Continue to bring in technology improvements and initiatives to meet the customer needs
  • 10) Minimize the adverse impact of incidents on the business by understanding the underlying reasons for the incidents and proactively fixing to correct the situation
  • Masters degree in Computer Science or other related field or equivalent experience required
  • 10+ years of work experience required
  • 5+ years of people management experience preferred
  • Relevant certifications required (ex. ITIL)
  • Good verbal and written skills
  • Ability to show problem solving achievements

Treasury Systems & Applications Support Specialist Resume Examples & Samples

  • 1st-level support and maintenance of various financial systems and processes: Sungard In-House Cash/ZBA activity, CitiDirect, Euroclear, Bloomberg, Sungard, internal servers, triggers and stored procedures, and general user systems environment
  • Configuring and maintaining Legal Entity Structures in Sungard and Treasury database
  • Coordinating with Sungard IT support organizations to ensure service level agreements (SLA) are in place to support business solutions and disaster recovery
  • Acting as Treasury's liaison with Intel IT in regards to servers, network, or firewall issues
  • Performing a variety of system engineering activities, including enhancement and migration of legacy apps to Win8 platform and leveraging advanced features in SQL Server 2008 and Visual Studio 2010 and later versions
  • Report writing using Crystal Report, SQL Server Reporting Server, and Sungard tools
  • Extending Sungard functionality through custom code via Sungard API programming
  • Developing test cases for various Sungard modules/functionalities and organize into regression test suites; managing execution of test suites to ensure the quality of Sungard applications
  • Track and maintain internal issue database (Qualitly Center)
  • Bachelor or Master's degree in Computer Science or a related discipline. At least 2-3 years of experience in systems support/administration or related field. Prior exposure to the financial/investment industry is a plus
  • Strong analytical and organizational skills, good attention to detail
  • Strong communication skills with the ability to handle front-line user support requirements and work constructively with a geographically dispersed, international user group
  • Ability to work with minimal supervision to research, plan, and execute tasks
  • Flexibility and experience in handling varying responsibilities in a fast paced and dynamic environment
  • Experience in .Net technologies, Visual Basic, C#, MS Visual Studio, ASP, SQL programming, and change management process
  • Knowledge of MS SQL Server/MS IIS administration, MS Query, reporting tools such as Crystal Report and SQL Server Reporting Server, Win 8 & Win Server 2008+

Associate Computer Applications Support Resume Examples & Samples

  • Data manipulation and queries on different types of data bases
  • Modeling, design and development of BI solutions
  • Develop Web tools like scorecards, dashboards and Web forms
  • Find solutions for improvement and optimisation of different applications
  • Validate results for the processes in place (availability and reliability)
  • Work closely with Business Analysts in order to maintain the integrity of business rules
  • Create technical documentation and user guides
  • D.E.C. in computer science or equivalent experience
  • Advance programming skills in SQL: MS SQL server
  • Knowledge of data transformation tools: Microsoft SQL Server Integration Services (SSIS)
  • Knowledge of BI (Business Intelligence) , data modeling and ETL (Extract Transform Load)
  • Knowledge of OLAP CUBE (Dimension, Cube, Fact table etc.) and MDX language
  • Appropriate French and English communication (3-3-3 verbal and written)
  • Must be an excellent listener, must rapidly understand the client’s needs in order to propose better solutions and therefore answer their needs
  • Strong sense of details and precision
  • Team player, dynamic and motivated
  • Able to accept responsibilities, to rapidly take decisions and respect due dates
  • Have a critical thinking about analysis and problem solving
  • Ability to work under pressure in order to meet short due dates
  • Must be well organised, efficient in planning and managing priorities
  • Knowledge in operational group process would be an asset
  • Knowledge of SAS programming and SAS tool Data Integration Studio
  • Knowledge of Teradata
  • Knowledge of Oracle
  • SQL Database management and Oracle
  • Advance programming skills in VB.NET, ASP.Net
  • Knowledge of C#

Am-applications Support Analyst Resume Examples & Samples

  • Executes daily startup procedures
  • Monitors the workflows within Business Support Center to identify potential breaches and reacts appropriately
  • Liaise throughout the technology organization to inform through template announcements
  • Prioritize the critical tickets to be addressed according to the needs of the business users
  • Serve as an escalation point for business community when they require an urgent response
  • Gather and organize ticket information about WM application issues coming into Business Support Center from business community giving higher visibility to tickets that repeat
  • Create the proper business intelligence and metrics to provide information to the Application Development teams. These metrics will also be used by the Business Support Center Manager to provide information to the business community
  • In addition to higher level metrics, provide the application developers with detailed information of each critical issue being experienced by business users of the WM applications
  • Drives efficiencies amongst Analysts to improve the team’s support services
  • Facilitate the transference of knowledge from application development to Business Support Center to ready their support of new application deployment (pre and post launch)
  • Ensure that the new talent inclusion needs of the Business Support Center are being provided
  • Promote the technology agenda and be an ambassador for AMIAS and the Technology Franchise
  • Providing support on the key applications: Client OnBoarding and Workstation
  • Documenting all inquiries, troubleshooting steps and resolutions in HP Service Manager
  • Working with the business, technology, and operations to manage competing priorities
  • Liaising with Technology project managers/business analysts on assigned topics to understand technology, conduct knowledge transfer sessions, and ensure team knowledge is current
  • Creating/updating knowledge documents and reviewing with team during formal knowledge sharing sessions
  • Ad-hoc management reporting as required
  • Requirements/Objectives
  • Take ownership of your own development and drive excellence in your area of expertise
  • Promote the technology agenda and be an ambassador for AMIAS and the Technology Franchise. Engage with our business partners and enhance your network
  • Undergraduate degree preferred; concentration in Finance or Business Management a plus
  • 2 - 3 years of financial industry experience
  • Intermediate-to-advanced knowledge of Word, Excel, PowerPoint and web-based technologies
  • Highly disciplined, self-starter with the ability to multi-task and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative
  • Demonstrated ability to establish and maintain effective customer and peer relationships
  • Ability to apply business knowledge to new situations
  • Strong capacity for operating under pressure in a flexible, dynamic environment where creative and strategic thinking is required
  • Must be willing and able to work weekends as required
  • Must be willing and able to work flexible shifts

O&t-applications Support Senior Technical Specialist Resume Examples & Samples

  • Experience in managing a production support team over 10 is required
  • Must have managed production support for multiple business critical applications
  • Strong knowledge in AML & ACTMIZE
  • Strong knowledge on production support operating models and role
  • Strong on J2EE, application server, infrastructure and project management
  • Strong decision-making and problem solving skills
  • Proven influencing and negotiation skills
  • Strong technical abilities and problems solving/analytical skills Ability to deal with internal & external clients
  • Continuously keep the Knowledge Share repository up to date
  • Publish Monthly Production issue trends report
  • Associate’s degree / college diploma

VP Applications Support Resume Examples & Samples

  • Strategic Planning: Works directly with technology executives to develop an annual and on-going strategy and a strategic roadmap. This roadmap should include TW EIS initiatives and WBTS initiatives that affect the enterprise of applications and servers. Key initiatives should include: server upgrades, server migrations, server and application retirement, data center migrations, new projects/applications, new servers
  • Acquisition Projects. Create assessment for the studio/company being acquired. This should include inventory of applications, data, infrastructure, locations, and technical support partners. Work with relevant TW EIS and WB Technology groups to develop plan for applications strategy, security, server / application move, system retirement, and data retention strategy
  • On-going:Work with the various technology executives to help facilitate and manage projects on the roadmap that have hardware and infrastructure impact. Lead efforts on enterprise impacted applications like Office 365, Exchange Migrations, or similar type of initiatives. Act as the Single Point of Contact for all technology groups
  • Maintenance: As part of an on-going strategic effort, this position will actively monitor and evaluate the entire portfolio of applications to insure that all systems have the appropriate sized infrastructure and servers. This “Right Sizing” activity should also be aligned with incoming projects and strategic roadmap

Lead Applications Support Analyst Resume Examples & Samples

  • Responsible for the configuration, maintenance, monitoring and troubleshooting of the Enterprise Content Management environments and applications (can include FileNet, Kofax, IBML, PPM, SharePoint or other applications)
  • Provide server infrastructure and architecture expertise for workflow/imaging projects
  • Plan and execute workflow/imaging infrastructure projects of high complexity
  • Troubleshoot and resolve incidents/problems within the workflow/imaging environments
  • Act as a liaison with application and infrastructure teams to define requirements, build out environments, deploy/configure workflow/imaging applications, and resolve problems
  • Resolve support cases from the Help Desk, Line Of Business IT teams, and business stakeholders
  • Off-hours support for planned changes and participation in an on-call rotation are required
  • Excellent verbal and written communication and interpersonal skills
  • Experience with FileNet P8, FileNet Image Services, Kofax, IBML a plus

Applications Support Risk & Finance Tech Resume Examples & Samples

  • Minimum of 7-10 years of experience overall, with at least 2+ years of experience working in an applications production support/application development environment
  • Oracle DB - Functional knowledge of SQL; Practical implementation experience of schemas and stored procedures
  • Should be familiar with release management best practices and adherence to security policies
  • IT process design & implementation skills and experience
  • Ensures monitoring alerts and system events are assessed, prioritized, and managed
  • Manages client impacting incidents including business impact assessment, technical resolutions, engagement, and
  • Collaborates with technology and business partners to continuously identify proactive monitoring and health check
  • Monitoring & Alerts — developing monitoring at the infrastructure, application and/or database level
  • Experience working in a web-based distributed client server environment, including strong understanding of typical 3 tier architecture and infrastructure setups
  • Ability to drive the work effort to resolution, to include sticking with the problem and coordinating the efforts of others to achieve the desired end-result
  • Ability and desire to take ownership of issues and the position
  • Ability to adapt to a fast-paced and frequently changing environment

Applications Support Specialis Resume Examples & Samples

  • Review, research, process and respond to requests submitted via TechExcel in a timely manner
  • Have a working knowledge of DSC Policies and Procedures
  • Provide assistance and problem solving for policy and system related questions
  • Complete assigned Tasks/Projects on a Daily, Weekly, Monthly and Quarterly basis
  • Knowledge of DSC computer systems and applications
  • Good organizational, written, clerical and verbal communication skills
  • Familiarity with concepts, procedures and processes used in automotive and financial services industries

Applications Support Analyst Risk & Finance Technology Resume Examples & Samples

  • Candidate will be responsible for production support, which will include job scheduling and monitoring, maintenance of the "run" book, service level agreement monitoring and maintenance, problem resolution, issue escalation and general maintenance of the production processes
  • Disaster Recovery testing and maintenance of the plan and scripts
  • Testing, debugging, documenting, implementing small enhancements
  • Experience with structured analysis and design, design specification, test plans document and run books
  • Total experience should be 3-5 years in software Industry
  • 1+ years of production support experience
  • 2+ years of experience with enterprise class scheduling software. Control-M preferred
  • 2+ years experience on a UNIX platform, Oracle database and SQL
  • 2+ years of Application Development work experience with enterprise ETL tool. Ab Initio preferred
  • Knowledge of version and version control practices and procedures
  • Financial data warehousing experience is a strong plus
  • The ideal candidate should have creativity, innovation and the ability to work in a fast-paced environment
  • Willingness to work in shifts
  • Excellent problem solving and team building skills a must
  • Aptitude for documentation and providing training
  • Good at planning the given set of tasks and report status periodically in a formal way

Cib-applications Support Analyst Resume Examples & Samples

  • Bachelor's degree from an accredited college/university and/or minimum of 6 years of experience with Unix/Oracle based applications
  • Build out strong relationships with production support teams, application development teams, and core infrastructure services
  • Support deployment activities into lower and production environment
  • Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to the release teams
  • Participate in permit to operate reviews on the applications to ensure application releases meet support criteria before being deployed into the production environment
  • Look to proactively develop operates knowledge and skills by sharing experiences and attending relevant training

Applications Support Analyst Associate Resume Examples & Samples

  • Develop strong technical expertise in Equities technology and applications
  • Perform monitoring and alerting for Equities applications and supporting infrastructure
  • Support deployment activities into production environment
  • Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to front-line support teams
  • Conduct regular peer reviews with development teams to review production incidents/crisis events and define/track remediation actions to close
  • Participate in permit to operate reviews on Equities aligned applications to ensure application releases meet support criteria before being deployed into the production environment
  • Participate in support Rota to ensure adequate business support coverage 7:00am- 4:00pm

Rohq Esc Applications Support Analyst Resume Examples & Samples

  • Manage end-to-end the SDA (Solution Deployment Approach) lifecycle of assigned module: - Due diligence, Preparation, UAT, Go-Live
  • Collect and analyze business requirements using interviews, requirements workshops, gaps analysis, surveys, use cases, scenarios, workflow analysis, etc. to clarify business unit objective
  • Critically evaluate information gathered from multiple sources, reconcile conflicting information when necessary, able to decompose high-level information into details at the same time, abstract up from low-level information to a general understanding, and is able to distinguish user requests from the underlying true needs
  • Perform test and validation to ensure that any system-related solution provided by Technology works and operations related solution is doable and realistic; will be tasked to work closely with production operations to learn the scenarios and support testing activities
  • Educate and transfer knowledge of assigned module to all team members as well as learn the other modules in P2P
  • Excellent English written and verbal communication; knowledge of foreign language is an advantage
  • High strategic leadership abilities, analytical, and mentoring skills
  • Person is expected to deal with all levels of the organization and should therefore be assertive and able to speak with a degree of authority as the project/module lead
  • Effective time management, documentation and organizational skills
  • Excellent problem solving skills, is able to grasp complex issues and explore/research/provide solutions
  • Willing to work the hours as required by the project and on weekends for project specific requirements (check-out) and is flexible in terms of shift schedule

Applications Support Analyst Associate Resume Examples & Samples

  • 6+ years of relevant technical experience required
  • Build an understanding of the end to end transaction flows and interfaces of the applications
  • Proactively identify and communicate issues leveraging standard monitoring and alerting tools, and work to resolve issues liaising with internal and external partners
  • Perform day-to-day lower environment (DEV/QA/UAT/Perf) support to maximize system availability and correct operation, diagnose issues, and resolve them
  • Perform monitoring and alerting for the applications and supporting infrastructure
  • Conduct regular peer reviews with development teams to review production/lower environment incidents/crisis events and define/track remediation actions to close

Intern Applications Support Analyst Resume Examples & Samples

  • Skills in applications like Oracle (EBS, RDBMS), SAP, Java, SQL, Varicent, Model N, ServiceNow
  • Familiarity with relational database management concepts in Oracle or SAP
  • Familiarity with programming concepts in Java, Javascript, PL-SQL
  • Familiarity in the implementation and support of any ERP application
  • Business process knowledge and concepts, so when you interact with a Customers/Partner teams, you are able to speak their business/functional language, and win their confidence quickly
  • High flexibility so you remain agile in a fast changing business and organizational environment
  • Strong team player who can leverage strengths of team members. You will be engaged in collaboration with peers within/across the global teams
  • Good understanding of Incident, change and problem management
  • Knowledge on tools like Kintana, PPM, SFDC, ticketing systems
  • Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools / utilities etc

Applications Support Analyst Associate Resume Examples & Samples

  • Interface daily with the third party vendor to resolve issues relating to the Hp Supervisor tool
  • Conduct both routine and special inquiries as requested by Compliance in all regions
  • Provide thought leadership to Compliance in how to better utilize the supervisory/surveillance tools deployed

Gid-applications Support Analyst Resume Examples & Samples

  • Managing high volumes of user tickets and being able to prioritize multiple issues effectively
  • There may be an element of shift work providing shift cover from Monday to Friday. The nature of the business means there can be times throughout the year when weekend work is required
  • Experience of the following technologies: JIRA, Confluence, Nexus, Subversion, GIT, Stash, Clearcase
  • Experience of Service Monitoring / Nagios

Applications Support Analyst Associate Resume Examples & Samples

  • Interacts with peer groups, as needed in delivering the objectives for the production operations unit assigned
  • Participates in post incident reviews for client impacting incidents
  • Works with Change Management/ Release Managers on the evaluation of change events
  • Manages technical bridges and/or business bridges, as required, as well as uses knowledge of support organizations to minimize MTTR (Mean Time to Recover)
  • Contributes to the evaluation, implementation, and ongoing maintenance of monitoring tools used
  • Drives development and adherence with Service Level Agreements (SLAs) for the unit
  • Must have full life-cycle experience in large, global multi-tiered systems, preferably in the financial industry and with core cash management systems
  • Experience working in a relational database environment (e.g. SYBASE, ORACLE, DB2)
  • Oracle
  • Unix (commands, scripting )
  • MQ series ,NDM , Geneos, Keynotes would be a plus
  • A strong application support background with client facing internet and back office applications
  • Understanding of the design and implementation of proactive monitoring and health checks
  • Experience supporting applications using the following technologies: Wintel, Linux, Sun OS, Apache, Sterling Commerce Connect, FTP, SFTP,
  • Ability to influence and lead technical conversations with varied IT support groups
  • IT process design & implementation skills and experience
  • Excellent prioritization, organizational and time management skills
  • Consulting - Advanced
  • Customer/Client Needs management - Advanced
  • Industry Acumen - Proficient
  • Influence/Persuasion - Advanced

Associate Computer Applications Support Resume Examples & Samples

  • Responsible to work with lead programmer on system development and programming to meet work schedule and deadlines while maintaining support and maintenance of existing tools
  • Responsible to run independent projects to enhance or develop new tools to fill business needs
  • Provide support to end users of IT Applications and internal tools/reports
  • Answer calls from users, log trouble and provide resolution
  • Responsible to create user ID profiles and perform table maintenance
  • Provide training, coaching and information to customers including internal team members
  • Be a Subject Matter Expert on various projects, work sessions, meetings, conference calls etc
  • Develop new programs/tools and make improvements to existing
  • Responsible for acting as an intermediary between users and vendors/partners
  • Responsible to: know the tools/systems and how they interact and relate to the business, provide customized support, develop process and tool improvements, deploy new products and processes and manage the data inputs and outputs
  • Knowledge of Routing and Switching Technologies
  • Experience to Cisco CLI
  • Have experience on various series of router, Cisco and Juniper platforms, and switch boxes
  • Have thorough knowledge on C, C++, PHP, CSS, HTML and Java programming
  • Experience in designing software and web applications
  • Knowledge of SQL Databases
  • Experience with Dreamweaver, Photoshop and Eclipse
  • Knowledge of: SQL, Javascript, ASP Classic & ASP.NET (preferably in C#) .NET Framework 3. 5 / 4.0, VBA, CSS and HTML programming languages
  • Knowledge of MS- Office computer applications Ms Word, Ms Excell, Ms PowerPoint and Windows Server 2003 R2 / 2008 R2
  • Knowledge of routing and switching to support and design IPVPN tools
  • Ability to independently plan and prioritize activities
  • Ability to coordinate and negotiate activities with various groups and vendors
  • Ability to communicate effectively within own group, with managers and other groups, (including external vendors/partners)
  • Ability in solving system problems of different natures related to database and applications
  • Ability in developing and explaining operating procedures to group members
  • Excellent interpersonal skills, strong customer orientation and ability to work efficiently with all team members as well as autonomously
  • Strong problem solving abilities including initiative to address issues in a proactive manner
  • Ability to drive progress and improvement by identifying problems or areas of opportunity and creating system solutions
  • Independently and proactively identify opportunities, solicit information and feedback, develop innovative solutions, communicate and roll out process/tool changes
  • Provide support to team members and user community
  • Work with internal/external team members to gather requirements, fully understand needs and develop best possible solution
  • Bachelor of technology in Telecommunication or equivalent work experience
  • Advance diploma in Networking and Computer systems or equivalent work experience
  • Intermediate to expert knowledge of MS Excel (creating spreadsheets, formulas, conditional formatting & statistics, pivot tables, internal tools, macro creation)

Associate TN Applications Support Resume Examples & Samples

  • Impeccable customer service, telephone manner and email etiquette
  • Excellent written and verbal communication. Ability to communicate clearly and concisely particularly to respond emails and resolve customer problems
  • Proficient in using computer software products and working knowledge of Internet
  • Ability to identify, analyze and make decisions to solve problems
  • Experience in technical support will be considered a plus
  • Working knowledge of a GDS, Airline or Hotel systems will be considered a plus
  • Flexibility in working hours to adapt to a 24/5 environment

Applications Support Analyst Lead Resume Examples & Samples

  • Understanding the Cash Equities business flow and providing expert application consultation and support to the Front Office and Middle Office
  • Rapid application development to automate manual processes and support adhoc reporting and queries from Front and Middle Office
  • Bilingual Japanese Speaker(preferred)
  • Good Unix and Sybase SQL skills
  • Good analytical skills
  • Positive Perception and Feedback from the business
  • Independent worker
  • Sybase Oracle Timesten SQL
  • Working in a technical environment using Unix and Sybase SQL skills

Applications Support Assistant Resume Examples & Samples

  • Collaborate with all direct mail participants including development staff, vendor representatives and IT consultants
  • Provide data extract to vendors for data analysis and modeling
  • Verify and process returned files to update the database records
  • Maintain and create stored procedures to enforce data integrity
  • Provide support for users' reporting needs
  • Bachelor's degree or equivalent
  • 2 years of programming experience in SQL server environment
  • Proficient in T-SQL, stored procedures, SSIS and Crystal Report 2008 or above
  • Detail-oriented and able to provide consistent and accurate output
  • Knowledge of SSRS and Tableau

Direct Hire Applications Support Specialist Resume Examples & Samples

  • Provide software applications support to all end users in the organization
  • Troubleshooting applications and software for all internal customers
  • Assist with the design, improvement and implementation of software applications courseware
  • Field incoming help requests via telephone and
  • E-mail in a courteous and timely manner
  • Excellent customer service skills, initiative and flexibility in prioritizing a high volume of help desk requests
  • At least five years of progressively responsible technology experience in a law firm or related setting
  • In-depth knowledge of the following enterprise and desktop applications: Microsoft Office 2013; Workshare Compare; Adobe Professional; Autonomy Work Site/FileSite/IRM; Forms Work-Flow/US Court Forms;pdfDocs; IntappTime; Accuroute; Lexis Nexis; Case-Map; Text-Map; Time-Map ;Live Note
  • English fluency to demonstrate superior written, oral and presentation communication skills
  • Bachelor’s degree in computer science/information systems and Certification in Microsoft Office 2007 or 2010 preferred

Associate Applications Support Analyst Resume Examples & Samples

  • Working closely with the Citi Technology Infrastructure and Business-side technical staff & managers, to provide technical assistance for Predictive Analytics and Dashboard creation and maintenance
  • Provide support for and be an SME in CI Topology, Health and Key Performance Indicator configuration across all environments in Predictive Analytics
  • Provide support for Metric Connector configuration, maintenance and support via Java & Jython programing languages. Indicators setup and tracking
  • Assist with the analysis of monitoring data to improve the accuracy of Predictive Analytical alerts, via Service Health Analyzer and CI Topology configurations
  • Provide training and adoption to Citi Technology Infrastructure and Business-side technical staff & managers. Be an Interface SME and contact point for any customer issues
  • The ability to work through problems in a methodical approach whilst under pressure and have a proven track record for delivering
  • Ability to formalize reports, charts, action plans, presentations & produce minutes from technical meetings
  • Confident and flexible with a can-do attitude
  • Ability to time manage and multi task
  • Utilize and or create tools and processes to support and automate tasks in the environment
  • Bachelor’s (Technical) Degree or 3 years’ Technical experience required; advanced degree or 5 years’ Technical experience preferred
  • Some demonstrable Java or other programming language training/experience required. Certification in Java preferred

Intermediate Applications Support Analyst Resume Examples & Samples

  • Define & Drive Stability initiatives in OTC Product Processing platform to reduce the outages that impacts business, batch failure reductions, SLA adherence, governance of success rate & KPI Management
  • Support all aspects of Product Processor features like Trade Capture, Settlement, Payments, and regulatory reporting
  • Application monitoring as well as the underlying infrastructure and identify & lose the monitoring gaps
  • Perform post-release testing after application releases and infrastructure updates
  • 2-4 years experience with LINUX
  • 2-4 years of exerience in Shell scripting
  • 2-4 years’ experience with SQL
  • In-depth knowledge in Sybase 12.5 and 15
  • Perl, script, or Java language
  • Basic understanding of PCs & networking

Production Applications Support Analyst Resume Examples & Samples

  • Provide Level 2 support to internal business users
  • Work closely with business in managing day to day issues, resolve user queries
  • Juggle an array of tasks while demonstrating strong organization
  • Provide off hours support as needed for maintenance
  • Maintain system documentation and provide production metrics reporting
  • Three to five years of Java/J2EE, web services, XML, HTML and SQL
  • Experience with Incident management processes
  • 3+ years of experience with Oracle and UNIX
  • Comfortable operating in a high pressure environment while managing incidents across a global business
  • Strong focus on delivery

Rft-applications Support Analyst Resume Examples & Samples

  • Design work (Design means a tailored design in order to meet a specific client request) or
  • Ability to work well in a team-oriented, agile environment
  • Technical skills in one or more of the following

Applications Support Analysis Resume Examples & Samples

  • Knowledge of fundamental credit and market mitigation techniques, and practices
  • Must have strong interest in client interaction and possess outstanding verbal and written communication skills
  • Analysts must be able to work well under pressure on teams in a demanding environment
  • Applicant should have a good working knowledge of customer support principles
  • Technical proficiency in order to facilitate investigations between the business, various levels of support and application development teams
  • UNIX - Solaris - working knowledge of Solaris and basic administration skills
  • Database - Oracle/Sybase - Good understanding of the infrastructure and basic tuning/troubleshooting skills
  • 3- 5 years experience with Application Support
  • 2 – 3 years experience in UNIX commands
  • Excellent analytical skills. Ability to manage multiple tasks effectively with strong analytical and problem solving skills demonstrated by previous work experiences
  • A background in marketing operation, data analysis in banking or financial institution environment is a plus
  • SAS application knowledge a plus

Applications Support Director Resume Examples & Samples

  • Manage the staff, operations, projects, and capability improvement for the entire service lifecycle, including the key functions of
  • 10+ years of experience managing IT operations, software development, and projects
  • 7+ years of experience in IT operations/Infrastructure support
  • 7+ years of experience in formal incident and problem management
  • Advanced knowledge of ITIL processes
  • Experience managing operations capability projects

Unix PL / SQL-applications Support Resume Examples & Samples

  • Handle day to day issues including daily health checks of applications and processes, working closely with End users, Development staff and Infrastructure teams, to prioritize and resolve tickets or provide work around
  • Monitor activities/processes of production to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
  • Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues
  • Implement continuous process improvement, including but not limited to , policy, procedures, and production monitoring
  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
  • Develop and maintain relationships with technical staff, end users and clients
  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution
  • Promote a collaborative Team environment that fosters creativity, innovation and high performance
  • 3+ years of experience in Operations/Production support
  • Experience in data analysis, PLSQL, and T-SQL
  • Experience in UNIX/Linux environment
  • Experience in UNIX shell, Perl scripting
  • Experience working with MQ/UM
  • Experience working with various messaging protocols used in financial services like SWIFT, FIX etc... is a big plus
  • Experience working with scheduling tools like Autosys/Control-M is a plus
  • Strong technical knowledge, SDLC, and software development background is a plus
  • Experience working in financial services industry is a plus
  • Must be very detailed oriented and very organized
  • “Can do” attitude, which can identify problems, take ownership, and provide solutions

Intermediate Applications Support Analyst Resume Examples & Samples

  • Day to day technical support of the Simpliciti Risk application globally, trade floor system expertise and critical business function support
  • Provide analytical and technical expertise within the team, to develop colleagues and business
  • Ensure that incident, problem, knowledge, change management and request fulfilments on behalf of customers are carried to the best levels possible
  • Liaise with multiple technology teams (support/development/platform) to ensure levels of service are maintained, and issues are resolved or escalated appropriately
  • Project based work in areas such as continuity of business testing and release co-ordination
  • Understand and troubleshoot complex business and financial products & queries
  • Outage management and stakeholder management
  • 2-3 years experience with Linux
  • 2-3 years experience with SQL
  • Programming Languages not required, but an added advantage

Rohq-esc-applications Support Analyst Resume Examples & Samples

  • Manage end-to-end the SDA (Solution Deployment Approach) lifecycle of assigned module: Due diligence, Preparation, UAT, Go-Live
  • Perform test and validation to ensure that any system-related solution provided by technology works and operations related solution is doable and realistic
  • Will be tasked to work closely with production operations to learn the scenarios and support testing activities
  • Be the liaison between the business units (operations) and the technology teams
  • Educate and transfer knowledge of assigned module to all team members as well as learn the other modules in Procure to Pay (P2P)
  • Excellent English written and verbal communication
  • Knowledge of foreign language is an advantage
  • Able to grasp complex issues and explore/research/provide solutions
  • Strong interpersonal and stakeholder management skills
  • Experience in processes such as Accounts Payable, Fixed Assets, Procurement, General Ledger Maintenance, GL Operations, and Reconciliation is preferred but not required

Intermediate Applications Support Analyst Resume Examples & Samples

  • Run Ad-Hoc DB Queries
  • 2-3 years’ experience with Linux
  • 2 -3 years' experience of Shell scripting
  • Experience with Perl/scripting language and / or Java
  • Strong knowledge of LINUX based operating systems
  • Database SQL (ability to create database queries)

Global Applications Support Analyst Resume Examples & Samples

  • Engagement with business and IT clients in defining requirements
  • Implementation of those requirements through internally developed applications
  • Assist Product Managers and helpdesk in troubleshooting issues per standard SLAs while maintaining high customer service quality
  • Escalate issues and potential risks promptly
  • Build constructive working relationships with key stakeholders
  • Prepare documentation for training or presenting to Senior Management
  • Work with Development and Deployment teams on the implementation of controls and compliance activities. Ensure oversight solution of Controls activities in line with Citi Global policy
  • Strong knowledge of software development lifecycle
  • Knowledge of Xml,HTML,SQL languages and technologies
  • ITIL qualification preferred

Outage Applications Support Analyst Resume Examples & Samples

  • Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation
  • Exercises discretion and independent judgment with respect to matters of significance
  • Able to communicate with LOB and upper management
  • Responsible for the building and executing of communication plans that include all interested and impacted parties related to the event. Presentations of plans to technical and business senior leadership team regularly will be required as part of the communication plan
  • Holistic assessment of impacts to applications from planned CMA maintenance, release, and MEPC events driven by the CMA business
  • Partner directly with the development teams and support teams to identify tasks required for gracefully absorbing events that require an outage
  • Creation and management of plans required for events to be executed by internal/external teams
  • Identification of improvement / automation opportunities while driving for efficiency methods or releasing code
  • Management of the playbook execution and indirect management of the resources required for successful deployments/maintenance activities
  • Ownership of loading and scheduling server patching plans and execution tasks for application suites in CMA
  • Partnering closely with the execution focused operations teams within CMA to create detailed impact analysis for each outage
  • Oversight of all impacted applications as a result of planned service interruptions
  • Oversight of MEPC, Server maintenance, and enterprise release events
  • Frequent collaboration with Infrastructure teams to clearly identify risks, outages, and development of plans executed by outside teams
  • Full understanding of end to end impacts to CMA from outside agencies
  • Development of Master plans for event absorption
  • Minimum 3 year of application support or related experience
  • Understanding of Storage Area networking and data center infrastructure
  • WebLogic / Web sphere understanding
  • Strong understanding of UNIX, Windows, and Mainframe infrastructures
  • Experience managing large scale multi-team projects
  • High level of organizational skills and time management
  • In depth understanding of CORE, Middleware and CPS environments
  • Understanding of resiliency requirements / methods
  • Excellent written skills

Associate Computer Applications Support Resume Examples & Samples

  • Work with the lead programmer for development and programming of new systems while ensuring the support and maintenance of the existing tools
  • Conduct independent projects to improve existing tools or develop new ones to meet the company needs
  • Develop new programs and tools and improve existing ones
  • Manage the different servers and the security backup programs
  • Good knowledge of web-related languages (HTML / CSS / Javascript)
  • Good knowledge of dynamic web language
  • Good knowledge of object oriented language
  • Good knowledge of SQL
  • Ability to manage servers under Windows server (scripts, HTTP, SQL and Security)
  • NodeJS / Java / MongoDB / ASP / VBscript
  • Business Intelligence Reporting tool (BIRT) - Eclipse Foundation
  • SQL server 2008 (SQL, Analysis Services, Linked Server)
  • Sharepoint 2010
  • SVN / Redmine

Production Rates Applications Support Analyst Resume Examples & Samples

  • Provide hands-on production support for critical Applications
  • Understand the application architecture, data flows and the business knowledge to better support the business
  • Automate and configure the production (monitoring) setup and tools
  • Effectively communicate with a large audience that includes internal and external clients, technical and management executives
  • Have previously worked on market connectivity technologies e.g. ION, FIX; have dealt with external ECNs e.g.Bloomberg, TradeWeb, espeed; and broker venues
  • Exposure to industry wide market data technologies such as RMDS and connectivity to MarkIT
  • Experienced working with industry standard monitoring technologies such as ITRS Geneos or Nagios and scheduling systems such as Control M or Autosys
  • The successful individual will be a recognized self-starter and change enabler who is confident and highly motivated to succeed
  • Ability to take ownership of a myriad of issues and see them through to resolution
  • Excellent interpersonal skills, team player, with an ability to remain calm under pressure

Unix PL / SQL-applications Support Resume Examples & Samples

  • Leading and guiding a team of 8 - 10 support analysts regionally and partner with peers running regional teams
  • Manage SLAs with internal and external teams as well as 3rd party vendors
  • Must be very detail oriented and very organized
  • Must demonstrate the ability to effectively communicate verbally and in writing to the team, management, and the customers
  • 5+ years of experience in Operations/Production support
  • 3+ years of experience in managing regional application support teams
  • 1-3 years experience in data analysis/ SQL
  • 3-5 years experience in UNIX/Linux environment
  • 3-5 years experience in UNIX shell, Perl scripting
  • Knowledge of XML, SWIFT and FIX protocol is a plus
  • Experience working in financial services industry supporting mission critical applications is a big plus

Delivery Applications Support Analyst Resume Examples & Samples

  • You will participate in cross-functional discussions to review the impact of application changes
  • Work with business and product teams to prioritize and communicate status and progress toward daily and weekly deliverables
  • Participate in estimating the effort and timelines for delivery
  • Implement end-to-end setup for clients in the low-latency, high-frequency space including rollout to production, and post-release checks
  • Maintain UAT and testing environments
  • Ensure comprehensive integration testing coverage exists by understanding the test scope and approach
  • Work with Application Development and Business Analyst teams to participate in solution design and ensure testability of functions and application
  • Present and/or escalate project and technical needs
  • Ensure quality delivery and stability of production environment
  • 3 – 4 years experience with Financial Information eXchange (FIX) protocol
  • 3 – 4 years Unix skills required
  • 3 – 4 years experience in trading technology required
  • Experience maintaining test environments
  • Client on-boarding experience preferred
  • Applications development or quality assurance testing experience preferred
  • Release management experience preferred - implementing production releases, running checks, ensuring environment stability etc

Fxlm Applications Support Manager Resume Examples & Samples

  • Be able to communicate complex technical issues to business users in a language they understand
  • Be able to lead a small team and mentor junior staff
  • Show a desire to learn the fundamentals of the supported business area
  • Possess strong client facing communication skills, in both verbal and written format
  • Interact with peers and management at all levels
  • 7+ years hands-on experience
  • Previous experience in the field of Application Support is also preferred
  • Windows / Linux OS
  • UNIX Shell/Scripting
  • Problem Management or Service Desk methodology

SAP BW Applications Support Analyst Resume Examples & Samples

  • Global Production Support team focus with a scope that includes business Intelligence, data warehouses, and data mart systems and core enterprise applications and mainframe
  • Ensure that the Operations Team follows standard ITIL processes for Incident, Problem, and Change management including adherence to key Operate SLAs - Incident and Business
  • Partner and manage relationships with GFO, CSi, GTI and other RFT verticals along with external service provider such as TCS, Accenture, etc. for effective support, solution and delivery of SLAs
  • Work closely with the GFT Project Development Teams to understand the future releases, impacts to environment, demand and capacity for short and long term planning
  • Production readiness for code scheduled for deployment (solid release management skill)
  • Three plus years of experience in support of operational environments that execute on a daily basis (i.e., daily refresh at minimum); with knowledge and / or understanding of ITIL methodology and effective operations governance methods and processes. Exposure to HANA would be a plus
  • 3-5+ years of SAP Business Warehouse Experience
  • 1-3+ years of SharePoint
  • Preferred - Solid understanding in key aspects of constructing, delivering, and supporting business Intelligence, data warehouses, data marts systems, and core enterprise applications. Basic knowledge of workload automation tools such as Control-M or Autosys

Associate Computer Applications Support Resume Examples & Samples

  • Create and develop end to end processes to source out and validate data and design new reports required to meet the growing needs for all businesses
  • Maintain or modify application/servers based on specific user/technical requirements
  • Analyze, compile and process data from various sources using a variety of tools and. applications at expert level (Microsoft Excel, Microsoft Access, Microsoft SQL Server, Ultra Edit, FTP, Micro strategies and Visual Basic for Applications)
  • Create and develop communications and status reports outlining delays and changes to reporting
  • Create and maintain the all district reporting website
  • Develop Web tools such as online scorecards, dashboards, and web forms
  • Leading and Maintaining Projects delivery affecting our Business
  • Work in close relation with all the operations and support teams as well as with partners from outside our organization
  • MS Word intermediate
  • MS Powerpoint intermediate
  • MS Excel intermediate
  • Knowledge of Database environment
  • Knowledge of Programming skills in . Net, T-SQL, Java, Pearl, HTML
  • English, fluent in the language with no significant limitation
  • French, fluent in the language with no significant limitation
  • Able to accept responsibilities, to make decisions quickly and to respect the deadlines
  • Demonstrates flexibility and confidence while dealing simultaneously with numerous, complex issues in a fast paced environment
  • Proven team player who can work successfully and partner with all BCE departments and all levels of leadership
  • Knowledge with Dialers (Avaya or SER E2)
  • Telecom System

Applications Support Group Manager Resume Examples & Samples

  • Staff will drive the onboarding activities of in-countries into the Regional Production Support model
  • Staff will lead the drive on establishing and maturing the Shanghai COE center which can be leveraged by global and regional counterparts in Production Support
  • Staff will provide leadership to improve and align the Production Support Services for the in-country in accordance to global best practices
  • Staff will lead his team and be accountable to ensure stability, efficiency and effectiveness of support services at L1-L2 scope
  • Staff is to ensure both regional and global directions are followed, as well as offering tactical and strategic direction for the group
  • In cases where the production support services are vendor managed, the staff is responsible to manage and ensure the vendor’s service quality, contract and support standard are in order and are conducting their services in accordance to the governance and compliance of Citibank’s policies
  • Staff will have to perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system uptime; staff is also responsible to meeting all business service levels
  • Strong process awareness and ability to influence team members in having the discipline to manage incidents, problems and customer escalations
  • Builds relationships proactively with key stakeholders from multiple work areas and cross borders

Applications Support Resume Examples & Samples

  • Good understanding of Agile development methodologies, responsible for elucidating and agreeing requirements, building relationships with business users, and taking ownership of deliverables all the way to the production environment
  • Ability to collaborate with and influence other technology teams to deliver end to end solutions to the business in a constantly changing environment
  • Experience working with front office users or other control functions and a desire to partner with the business
  • Incident management experience or the willingness to learn
  • Business Applications Knowledge - Intermediate/Advanced
  • IT Risk Management- Basic

Applications Support Group Manager Resume Examples & Samples

  • The successful candidate would be expected to provide Treasury and Trade Asia Pacific technology Support Management which includes budget ownership/strategic planning for staff and technology/business relationship management/application SLA management, as well as audit responsibilities
  • Primary focus areas will include promoting stability and quality of support services in line with our regional strategy and technology management policies, as well as day-to-day operation and oversight for the various support groups operating in the region
  • This role will manage all production technology and resources in Asia including budget, resource, hiring and all aspects of staff management
  • This role will represent TTS Asia Pacific technology to give final approval for infrastructure changes impacting multiple TTS ASPAC applications
  • This role will attend and respond to compliance, audit or outsourcing matters related to production support
  • The role will be based in the Singapore or India
  • Promote effective knowledge management across a geographically diverse group
  • Help to define, record and execute application disaster recovery plans and procedures
  • Collaborate effectively with cross functional stakeholders, sharing information and knowledge effectively business knowledge
  • Experience in leading staff in a Production Support or Operations group in a global high availability/mission critical environment
  • Strong knowledge in ITIL practices in the area of Incident, Release, and Change and Problem Management
  • Experience in managing budget and scheduling resources
  • 8+ years of experience in the information technology field
  • 5-8 years of working experience in production support and problem solving functions, ideally for IT in banking and financial services in a management capacity
  • Experience with Unix/Linux and/or Windows server operating environments will be preferred
  • Proven ability to manage staff on an operational level, across multiple functions and service provisions
  • Strong team building approach to influence groups towards a common goal or strategy
  • Enterprise platform knowledge
  • Ability to effectively communicate and interact with infrastructure and supporting technology groups across a distributed WinTel or Unix/Linux environment to drive problem resolution and service levels
  • Know when to use technical and non-technical language

Intermediate Applications Support Analyst Resume Examples & Samples

  • Work closely with first level support, development teams, and the Sec Lending business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • Provide 2nd line technical support, answer queries via phone, e-mail and other communication mediums
  • Perform appropriate problem solving tasks before passing to another team with previously agreed upon format, logs, etc
  • 2-3 years of experience with Linux
  • 2-3 years of experience with Shell scripting
  • 2-3 years of experience with SQL
  • Ability to communicate well at all levels
  • Ability to learn new skills quickly with little supervision

IT Applications Support Analyst Resume Examples & Samples

  • Resolve support cases and access requests through a central ticketing system
  • Develop expertise on various applications – including portals, SAP, SaaS, BI, and Integration
  • Provide input to development team on defects and enhancements to existing technologies
  • Perform ticket and data analysis to determine root cause of data issues
  • Engage in project activity for production readiness
  • Troubleshoot data concerns and reporting issues
  • Works with business and other IT teams to root cause issues and take preventive steps
  • Participates in the solutions roadmap and identifies potential improvements for internal systems and processes
  • Platforms

Manager, Applications Support Resume Examples & Samples

  • Proactively ensures that project staffing and resource needs are met
  • Ensures timely resolution of incidents, along with root cause and impact analysis
  • Identifies opportunities for improving systems and reducing incidents
  • Produces meaningful metrics to track progress of system health
  • Provides effective change and release management processes
  • Manages offshore support team
  • Has in-depth expertise in own discipline and knowledge of the related disciplines
  • Requires 4-6 years of prior technical experience
  • Minimum of 2 years experience in mainframe processing environment
  • Experience with ITIL practices is a plus
  • Bachelor’s degree in Computer Science/Information Systems or equivalent combination of education and experience

Applications Support Analyst & Developer Resume Examples & Samples

  • Researches and analyzes existing systems and program requirements, under periodic supervision
  • Remains abreast of and researches industry technical trends and new development to maintain current skills and remain current with industry standards
  • Bachelor's degree in computer science, mathematics or related field preferred
  • Three or more years of experience in programming or testing

Oracle Applications Support Resume Examples & Samples

  • Knowledge of Accounting and Business processes (preferably Part Qualified Accountant)
  • Ability to work well within team
  • Professional attitude when working with customers
  • Oracle Applications knowledge (ideal but not required)

Associate Computer Applications Support Resume Examples & Samples

  • Provide support for PSP, TIAS and NRVS-SI for the Network Planning & Provisioning community (among others) in Quebec and Ontario
  • Respond to calls and emails from members of the user community
  • Analyze and ensure database integrity (ex : NDW, PAIRS IA, TARS IA)
  • Train and coach user community when necessary
  • Act as subject matter expert for different teams and in the context of projects, sessions and conference calls
  • Act as intermediate between users and partners
  • Maintain documentation related to supported applications (user-guides, job-aids etc)
  • Knowledge of the outside plant
  • Ability to plan and prioritize
  • Ability to coordinate and negotiate activities with different groups
  • Ability to communicate effectively (written / spoken)
  • Ability to analyze and solve system problems of different nature related to the supported databases and applications
  • Ability to manage stress and uncertainty effectively
  • Excellent interpersonal skills, strong customer orientation and ability to work efficiently with all team members and independently as well
  • Knowledge of MS Office (Word, Excel, Front Page)
  • Knowledge of network planning and provisioning logic
  • Knowledge of SQL queries

Associate Computer Applications Support Resume Examples & Samples

  • Provide support to SAP Subject Matter Experts for Bell and Aliant Provisioning groups and their Finance group for PS, PM, and CO Modules
  • Answer calls and requests from users, SMEs and Finance. Log trouble requests and provide resolution
  • Update Tables and validate data integrity
  • Train and keep SAP Subject Matter Experts updated
  • Act as Subject Matter Expert on various teams, projects, sessions, meetings, conference calls
  • Responsible for acting as an intermediary between users and partners
  • Advanced knowledge of SAP P50 PS & PM Modules
  • Ability in planning, prioritizing
  • Ability in coordinating and negotiating activities with various groups
  • Ability in communicating effectively both verbally and written
  • Ability in analyzing and solving system problems of different nature related to database and applications
  • Ability to manage stress and uncertainty efficiently
  • Strong problem solving abilities including initiave to handle issues in a proactive manner
  • Knowledge of SAP P50 (CO, AA and MM Modules)
  • Knowledge of MS Office computer applications (Word, Excel, Powerpoint)

Equity Derivatives Front Office Applications Support Analyst Resume Examples & Samples

  • Incident management for all incidents affecting EDG
  • Regular liaison with senior business leaders and desk heads
  • The successful applicant is most likely to be a high achieving graduate with a solid degree in an appropriately technical subject (e.g. engineering, computing science) and who has experience in dealing with middle office and booking systems
  • Ability to face off to senior stakeholders and business users and provide concise executive updates to senior management
  • Highly motivated and driven individual

Market Data Applications Support Analyst Resume Examples & Samples

  • Support of critical market data platforms
  • Implement production changes and provide resolution to production issues
  • Develop tools for ongoing improvement of production support processes, monitoring of market data platforms and stability of the market data infrastructure
  • Communicate and interact efficiently with lines of business on issues or outages
  • Liaise with plan/build teams to ensure smooth transition from project to business as usual for new products and processes
  • Work with vendors to help drive technical strategy and improve service
  • Operating Systems – LINUX (RedHat) System Administration
  • Programming Languages – Strong in either Perl or Python (both is a plus)
  • Network Technologies - IP (TCP/UDP/MCAST), Switch and routing topologies
  • Strong coordination skills in managing vendors as part of issues or upgrades
  • Technical trouble shooting experience with proven ability to manage high profile/time critical issues
  • Previous experience of working in an environment with change management structures and processes plus problem ticketing and resolution system
  • Self-motivated, customer focused, innovative and analytical
  • Able to prioritize workflow and work accurately under pressure
  • Experience of using monitoring/forensic tools (e.g. ITRS Geneos)
  • Network Technologies – Ethernet and Mellanox/Infiniband Switches
  • Programming Languages – Shell
  • Hardware Platforms – Storage Filesystems

Associate Computer Applications Support Resume Examples & Samples

  • CMS technical advisor for operations workforces (including contractors)
  • Work with field operations to gather, analyze requirements and design solutions to support business strategies
  • Document current or new application designs
  • Analyze, track and resolve issues while providing immediate and effective communication to all stakeholders
  • Analysis, verification and if required modification of the data from all sources to ensure data integrity
  • In-depth testing and evaluation of all CMS system enhancements
  • Level two support of applications and generic software for user community (SAP, Multiviewer, Damage Prevention Reporting Application, LCRT etc.)
  • Subject matter expert on individual systems to ensure connectivity and access for user community
  • Produce reports as required on above applications with specific requirements
  • Create reference guides, help applications and various reports
  • Assign, administer, and maintain inventory on all CMS permissions and users
  • Negotiate changes required to CMS System
  • Maintain trouble logs for all CMS application issues and enhancement opportunities, ensuring originator is kept informed on submission
  • Provide coaching and training to our user community on all supported application
  • 3-5 years experience in database management
  • University Degree or College Diploma in business/technology (focus on Telecommunications) and/or equivalent experience
  • Proven team player with excellent interpersonal, leadership, and communication skills
  • Self starter with high degree of initiative and energy level
  • Strength in data manipulation
  • Ability to multi task and prioritize
  • Intermediate to advanced working knowledge of
  • Understanding of Field Operations end to end processes & procedures
  • Previous analytical / support role experience
  • Ability to adapt to a complex and ever changing work environment
  • Strong customer focus / client orientation
  • High tolerance of time pressures and constant change
  • Detail oriented, ability to quickly detect problems and find the right solution
  • Retains knowledge of current computer/systems technologies
  • Comfortable dealing with all management levels
  • Working knowledge of Bell systems to help drive key strategic business

Applications Support Director Resume Examples & Samples

  • Cultivate a high performing, motivated and empowered workforce
  • Partner and influence across all levels of the organization, including senior business leaders
  • Redefine skill set required with a focus on technical aptitude and building junior talent
  • Develop front to back monitoring, including functional health checks
  • Identify and remediate manual/low value activities and misaligned tasks
  • Strengthen production owner role, ensuring team challenges the status quo and continually pushes the stability agenda, creating “healthy tension” with partners
  • Drive automation agenda, including automated code deployments
  • Drive root cause on all incidents, avoiding repeat occurrences by partnering with application development to resolve gaps
  • Manage production readiness/permit to operate process, ensuring all changes are properly approved, tested and include relevant backout plans
  • You will possess a combination of strategic, analytical, senior management and hands on technology skills with a focus on receivables/payables processing
  • You must have superior organisational management, talent management and relationship building skills with significant experience managing an end to end technology environment at a senior level
  • College degree in related technical/business areas or equivalent work experience, advance degree a plus
  • Substantial experience of senior technology management
  • Experience in developing and implementing organizational strategies
  • You will need to have proven ability to drive change, influence and lead across business and technology

Reference Data-applications Support Analyst Resume Examples & Samples

  • To manage and resolve day-to-day production support issues for a number of applications that support Instrument
  • Reference Data processing throughout the world
  • Incident and problem management
  • ConQuest, EPV, ITSM)
  • To create and update "run book" documentation for the supported applications as required
  • Exposure to Reference Data Technology in past with knowledge of relevant businesses such as Global Equities,
  • Corporate Action, fund accounting, clearance or the organizations that use these services
  • Previous exposure to application support
  • Experience with ITIL
  • Tools - Control M, Autosys, Geneos
  • Excellent proven problem-solving skills
  • Good interpersonal and customer-facing skills
  • Flexible, co-operative and resilient
  • Experience with MQ is preferred

Tech Ops Applications Support Analyst Resume Examples & Samples

  • Oversee important tasks, including: code promotion, incident management, user management, security access and controls, work order management, media management, application and business data recovery, and disaster recovery
  • Identify opportunities for improvement and increased efficiency using department metrics
  • Propose and integrate new automation functions for Consumer and Commercial Banking (CCB) Production Management Services operations
  • Understand and follow of all Production Management /Application Support procedures and processes
  • Managing Operational readiness activities associated with Projects and main releases
  • Ensure shift handover is seamless for customers
  • Identify continuous improvement opportunities and lead initiatives/projects across the Card, Merchant and Auto organization to promote quality and efficiency
  • Participate and/or run team and group meetings
  • Bachelor of Science degree in a technical field or equivalent
  • A minimum of 2 years of experience managing in a multicultural department with globally disperse resources and responsibilities
  • A minimum of 5 years of experience in a development or production/support environment with first-hand experience in incident management and change management
  • Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution
  • Technical experience supporting distributed platforms. Demonstrate Multitasking Skills to handle multiple high profile, complex projects and prioritize workload and implement with minimal disruption to end-users
  • Experience maintaining SharePoint sites
  • Technology savvy self-starter, adept at moving into new environments, and extrapolate from existing experience to quickly adapt to new technologies
  • 2 - 5 years experience in UNIX operating system functionality. UNIX , Websphere and
  • 2 – 5 years experience in Microsoft Windows server skills
  • 2 – 5 years using Unix scripting such as ksh and Perl
  • 2 – 5 years experience with file transfer software such as Connect: Direct, ST5, Axway, NDM, RJE, WinSCP or FileZilla
  • Experience working a in a multicultural department with globally disperse resources and responsibilities
  • Prefer technical experience supporting distributed and/or mainframe platforms
  • Basic knowledge of networking technology
  • Weblogic administrative skills a plus

Associate Computer Applications Support Resume Examples & Samples

  • Responsible to: know the tools/systems and how they interact and relate to the business, provide customized support, develop process and tool improvements, deploy new products and processes and manage the data inputs and output
  • Diploma in Computer Programming
  • Have thorough knowledge of: HTML, CSS, Javascript, C# programming languages
  • Have thorough knowledge of: ASP.NET Framework 3.5 / 4.0
  • Experience with ASP Classic
  • Experience with SQL Databases, preferably with MS SQL Server Management Studios
  • Experience with Windows Server 2003 R2 / 2008 R2
  • Knowledge of MS- Office computer applications MS Word, MS Excel, MS Access, MS PowerPoint
  • Experience with any IDE, Microsoft Visual Studios is preferred

Associate Computer Applications Support Resume Examples & Samples

  • **************************************************************************************************
  • Develop Web tools like scorecards, dashboards, Web forms and management systems
  • Create interface between multiple web application
  • Find solutions for improvement and optimisation
  • Validate results (availability and reliability)
  • Development documentation and inform project leaders of the project’s progress
  • Work closely with Business Analysts and Process Team in order to maintain the integrity of business rules
  • Create technical documentation on coding or user guides
  • Assist forecasters in delivering forecasts on time
  • D.E.C. in computer science or equivalent work experience
  • Advance programming skills in: MS SQL server, C# or VB.NET, ASP.Net, Java
  • Working ability to carry out normal business in English and French (reading, writing, spoken)
  • Have a critical thinking about analysis and problem resolution
  • Must be well organized, efficient in planning and managing priorities
  • Knowledge of BI (Business Intelligence) , ETL (Extract Transform Load)
  • Knowledge of SAS programming and SAS tools
  • Knowledge of OLAP CUBE (Dimension, Cube, Fact table etc.)
  • AJAX, Javascript, Jquery

Intermediate Applications Support Analyst Resume Examples & Samples

  • Work closely with the development, QA and business support teams, and the HighTouch business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums
  • This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically being be expected to read and understand the application code
  • When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved
  • Effectively communicate issues and status updates with business support, regional colleagues, and development teams
  • Liaise with business support teams and application development groups
  • 3 to 5 years of production support experience in the financial/capital market industry
  • 2 to 3 years of experience with shell scripting, Perl and Python
  • Understanding of problem/outage management methodologies and tools
  • Understanding of network infrastructure, ability to identify common failures
  • Knowledge of Equity and Equities Derivatives will be an asset
  • Some knowledge of Java, C/C++ programming language is an asset
  • Knowledge/ working experience of ITRS Active Console, Autosys

Mortgage Applications Support Analyst Resume Examples & Samples

  • Process daily Mass Transactions
  • Coordinate edit report review/signoff with line of business as part of UAT validation
  • Complete formal ITSM change tracking
  • Coordinate prod validation approval & signoff
  • Perform quarterly user authorization certifications
  • Perform SME support on key Business and project related initiatives
  • Bachelor's degree in Computer Science or related technical or business area
  • Minimum 2+ years of applications production support/application development work experience
  • 24/7 Customer Support and Service Delivery Model
  • Application Support
  • Business Applications Knowledge preferably BKFS related vendor applications (MSP Passport, Mass Tran process)
  • IT Risk Management
  • Operations Systems and Data Sources Knowledge
  • Self confident, self directed, and ability to work with various levels of staff and management
  • Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities
  • Skilled in problem solving and analytical reasoning
  • Ability to work well in a team-oriented, agile environment
  • Strong analytical skills and an eagerness to learn new technologies

Technical Applications Support Resume Examples & Samples

  • Handle client technical support issues, questions of both technical and clinical nature, and triage the issues with minimal supervision to determine the true nature of the issue or question and provide solutions or answers in a timely manner. This often involves navigating the source code base and reading C++ or JavaScript code to identify the precise location of defects to assist the engineering staff
  • Document defects or potential for enhancement of the Insight products and direct appropriate requests to the Engineering team via the product owner
  • Provide clinical and technical consultation to all staff as requested with a focus of working with Engineering on all levels
  • Become a subject matter expert in all third party clinical data sources (FDB, RxNorm, Multum, etc)
  • Review and provide feedback on documentation such as release notes, data dictionary, installation instructions
  • Provide installation support remotely or onsite as needed for new releases, new installations, patches
  • Support and maintain Transcend Insight hosted systems
  • Other project work as requested
  • Become a subject matter expert on both internal and external clinical data sources, Gap in Care/HEDIS/HCC grammar and rules, and how Transcend Insights implements them, and Insight patient database structure, format, content, and troubleshooting
  • Demonstrated strong troubleshooting and analytic skills
  • Ability to work collaborative with cross functional teams (Development, QA, PM, and Data Solution)
  • Read C++ code
  • Understand XML
  • Understanding of medical terminology and billing codes
  • Knowledge of FDB data structures a “nice-to-have”

Unix SQL-applications Support Analyst Resume Examples & Samples

  • Will be working as a trend analyzer and proactively addresses the issues and keeps the documentation available for the team to address similar issues in the futures
  • Will act as a technology SME for the team on various integration points of the suite of products and will show cross technology expertise in analyzing and addressing the issues
  • Should be able to work independently and be able to lead people on technology areas with no people management
  • Should have demonstrated experience of ability to handle multiple incidents or projects simultaneously
  • Ability to drive multiple initiatives in production space independently and leading the team simultaneously where needed
  • Work to manage and maintain Retail server frames deployment, partitioning, and capacity
  • Work with application partners and architects, and participating in the design and documentation of the infrastructure and systems, building out the end-state solution, and working with production support teams to ensure a smooth transition into production
  • Post-production, serve as a knowledge expert for issues that arise with the designed/implemented solutions. Provide technical decisions and direction when working with project managers, application developers, and business partners
  • Act as an advocate for the customer's technical needs while ensuring compliance and adherence to all applicable processes, procedures, and standards and recommend solutions and alternatives in situations where they view efficiencies are not being obtained
  • Work on include large-scale cross-function application environments, smaller simple application servers, systems re-engineering/re-design, and system/site moves
  • As required, work weekends and/or off-hours to meet project/workload demands and occasional production on-call duties
  • 5+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing Red Hat Linux servers (5.x), together with experience on AIX in a large enterprise environment
  • 5+ years hands-on experience in Java technology
  • 5+ years experience designing highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements
  • Good understanding of storage technologies like SAN and NAS and ability to understand infrastructure layers around them
  • Strong Experience on monitoring tools like Site Scope, Tivoli or Nagios
  • Strong Experience in infrastructure hardware of various OS platforms
  • Working knowledge with SQL Server 2008/2008R2
  • Experience planning /configuring and deploying Group Policy in a complex desktop and server environment
  • Experience with determining correct solution sizing/scaling based on business requirements
  • Solid experience with clustering, load balancing and high availability solutions
  • Thorough understanding of web and FTP services
  • Experience implementing WebSphere or WebLogic solutions strongly desired but not required
  • Thorough understanding of storage related technologies from a server perspective; working with provisioned SAN, external/remote storage media, etc
  • Knowledge of server to network interfaces, TCP/IP protocols, TCP/IP routing, IP switching, DNS and DHCP
  • Experience supporting various directory services including Active Directory
  • Strong documentation skills with experience designing system design diagrams, application flow diagrams, and other related technical documentation
  • Leadership abilities: ability to drive discussions with client, provides leadership for in-house internal partners, and explains complex issues to AD partners and senior management
  • Understanding of and experience with change management concepts, processes, and tools
  • Ability to train and mentor more junior technical staff
  • Experience working in a "hands-off" environment driven with controls/process in place
  • Strong communication skills (verbal and written) with the ability to communicate complex issues to technical and non-technical audiences that include peers, partners, AD partners, senior management, and customers
  • Attention to detail and the ability to multitask
  • Must be able to remain focused on critical deliverables while remaining aware of simultaneous communications and issues
  • Professional customer-focused attitude at all times, even during situations of disagreement

Unix SQL-applications Support Analyst Resume Examples & Samples

  • Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs
  • Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required
  • Perform daily health checks of the applications, scripts, and infrastructure supporting these tools
  • Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional
  • Monitoring and Resolving Peregrine tickets
  • Lead Technical Projects for new on-boarding of automation or data manipulation
  • Testing and Deploying new code updates and patches using firm and departing Change Control practices
  • Developing scripts to automate repeatable manual tasks
  • Troubleshoot and resolve system or provisioning issues
  • Knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems
  • Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction
  • Work with Engineering on new code releases and defects
  • Test, modify, and implement application codes; make standard modifications to existing software applications and modules in accordance with high-level specifications, application support and industry standards
  • **This position is part of a 24x7x365 organization, it involves on call rotation covering the full week.****
  • Five+ years of strong experiencing in AIX/LINUX and Windows (2003/2008)
  • Experience with relational databases such as Oracle and Sybase
  • One to Two years of strong experience in Control-M and/or Autosys
  • Knowledge in documenting procedure according to company standard
  • Excellent influence, negotiation and presentation skills
  • Should be able to provide 24/7 on-call production support
  • The successful candidate must be an articulate and persuasive leader who can serve as an effective member of the team and who is able to communicate security-related concepts to a broad range of technical and non-technical staff. The candidate should also be capable of negotiating issues and resolving complex problems with creative solutions. The ability to organize, prioritize, and manage multiple projects simultaneously is essential to this position

Branch Technology Applications Support Analyst Resume Examples & Samples