Support Supervisor Resume Samples

4.6 (90 votes) for Support Supervisor Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the support supervisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
R Jacobs
1514 Domingo Prairie
+1 (555) 979 5277
1514 Domingo Prairie
p +1 (555) 979 5277
Experience Experience
Los Angeles, CA
Seller Support Supervisor
Los Angeles, CA
Pagac and Sons
Los Angeles, CA
Seller Support Supervisor
  • Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management
  • Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement
  • Conducts Seller interaction audits and provide coaching to improve performance
  • Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving the quality of escalation responses and follow-through on resolving actions
  • Manages performance and behavior of 12-15 Seller Support Associates through effective 1:1 meetings, coaching, and mentorship
  • Manages performance and behavior of 10-15 Amazon Associates through effective 1:1 meetings, coaching, and mentorship
  • Manages performance and behavior of 12-15 Seller Support Associates through virtual and effecitve 1:1 meetings, coaching, and mentorship
Phoenix, AZ
Desktop Support Supervisor
Phoenix, AZ
Wolff Group
Phoenix, AZ
Desktop Support Supervisor
  • With assistance from remote network team; maintain, monitor and support the network on-site to ensure 24/7 uptime
  • Manages a team(s) that provides support for employees with hardware, software and network issues
  • Monitors and analyzes performance metrics to determine areas of improvement
  • Manages staff to ensure all duties are performed efficiently and within guidelines
  • Coordinates and ensures that quality customer service is provided to staff, management and employees of the organization
  • Performing as a supervisor with the responsibility for the instruction, assignment, direction and monitoring of the performance of desktop technicians
  • Day to day oversight of technicians and workflow within assigned sites
Dallas, TX
Operations Support Supervisor
Dallas, TX
Little, Schumm and Funk
Dallas, TX
Operations Support Supervisor
  • Suggest and implement improvements to the Investor Services processes and procedures in consultation with the Assistant Manager/Manager
  • Establishes work schedule and develops cost effective plan to meet store operation goals
  • Perform formal 1-on-1s with all direct reports on a periodic basis and provide constructive feedback and development activities
  • Manage and assist employees with work related problems or situations
  • Perform semi-annual performance reviews
  • Provide regular feedback to manager on staffing related issues
  • Provide all pertinent information to create any formal disciplinary action for employees to the Senior Operations Support Administrator in a timely manner
Education Education
Bachelor’s Degree in Flexibility
Bachelor’s Degree in Flexibility
Ball State University
Bachelor’s Degree in Flexibility
Skills Skills
  • Excellent analytical skills to collect appropriate data and make good decisions quickly
  • Team oriented with good interpersonal skills and the ability to collaborate effectively with coworkers and internal departments
  • Numeric and analytical with good attention to detail
  • Good working knowledge of Word, Excel, Outlook and Internet Explorer
  • Ability to multi-task; excellent time management skills
  • High level of personal integrity with ability to professionally handle confidential matters
  • Demonstration of strong industry knowledge is essential
  • Professional demeanor and dependable
  • Strong leadership skills, including the ability to effectively manage multiple projects simultaneously
  • Excellent team building skills and ability to resolve conflicts
Create a Resume in Minutes

15 Support Supervisor resume templates


Symphony Branch Support Supervisor Resume Examples & Samples

  • Bachelor’s Degree or equivalent work-related experience
  • 5 to 7 years of related work expereience
  • Experience must include customer service experience dealing with internal and/or external customers in both positive and difficult situations
  • Experience in financial services, particularly consumer finance is desirable
  • Knowledge of branch operations, Maestro and ACTION systems is desirable
  • Responsible for ensuring that production levels meet or exceed set targets
  • Escalation and communication to be done in a timely manner
  • Ensure compliance with corporate policies and state, provincial, and federal regulations
  • Analytical skills used in collating and interpreting production data and producing reports for management
  • Analytical skills used in problem solving situations. Must be able to analyze problem logs to determine cause and solution of various problems and communicating to systems support and/or escalate a potential compliance and/or regulatory issue
  • Excellent phone and interpersonal skills used appropriately in dealing with co-workers, subordinates, management and field personnel

Client Central Support Supervisor Resume Examples & Samples

  • Conducting staff meetings, individual coaching opportunities and reviews
  • Handling escalated calls and resolving complex issues
  • Determining accurate client aggregation
  • Participating in firm wide Client Central activities
  • Maintaining control and compliance for sponsorship activities
  • Managing the synchronization of client data changes with other systems
  • Managing duplicate client records
  • Ensuring accurate primary data owner
  • Transferring clients to appropriate channels
  • Pull reports from Chase systems and interpret data
  • Distribute and monitor daily assignments of team
  • Ensure team’s work is accurate and meets the needs of the business
  • Minimum of 5 years supervisory/management experience in an operations environment, specifically Commercial Lending
  • Strong PC skills in Microsoft Office
  • Strong understanding of entity structures for income property
  • Solid understanding of aggregate exposure
  • Preferably some knowledge/experience with the JPMC Client Central Database
  • Detail oriented with the ability to multi task
  • Ability to interface with people at different levels within the organization

Adjustments Support Supervisor Resume Examples & Samples

  • Coordinate and manage day-to-day workflow in production-oriented department
  • Prioritizing cases by dollar amount and level of difficulty to ensure they are worked timely so to minimize potential risk of financial loss
  • Oversee and assist in resolving escalated operational and customer service issues and/or
  • Associates degree or equivalent work experience
  • Three (3) years experience in Operations or Accounting
  • Two (2) years supervisory/leadership experience preferred
  • Experience with Microsoft products, such as Access, Word, Excel, PowerPoint, and Outlook

Ad Sales Support Supervisor Resume Examples & Samples

  • Provide the ad sales business intelligence view for the company
  • Work close to Planning area in order to gather all the information and KPIs for Ad Sales
  • Develop montlhy reports to each client vs account vs ad sales contact
  • Make analytical analises of clients and channels
  • Provide strategical information for the planning team in order to support them in the development of new proposals
  • Train and develop his team
  • In charge to oversee all the orders checking process, compensations and contact with ad agencies in order to ensure the process post sales and before/after commercial operations processes

Symphony Branch Support Supervisor Resume Examples & Samples

  • 3 years’ experience in an OMF branch or other financial services company
  • Experience must include customer service dealing with internal and external customers. Call center experience a plus
  • Escalation and communication to team and appropriate business partners to be done in a timely manner
  • Problem-Solving/Analytical Abilities
  • Analytical skills used in producing and interpreting Call Center reports
  • Analytical skills used in problem solving situations. Must be able to analyze escalated tickets to determine cause and solution. Communicate to IT partners as required
  • Communication Skills
  • Excellent phone and interpersonal skills used appropriately in dealing with co-workers, team members, and field employees. Strong written communication skills appropriate for business communication
  • Additional Requirements/Skills
  • Thorough working knowledge of Company policies/procedures, especially credit applications, product offerings and account behavior
  • Must be flexible and be able to work a variety of shifts. Some Saturday month end and evening work is required
  • Basic knowledge of accounting and systems as they relate to financial services branch operations

Citifinancial Transaction Processing Services Sales Ops Support Supervisor Resume Examples & Samples

  • 5 years of related Payment Processing or Cash Management Experience
  • Extensive knowledge of transaction processing systems
  • Proficient in Excel and Word programs
  • Solid analytical and project management skills

Portfolio Support Supervisor Resume Examples & Samples

  • Assigns/reallocates resources to complete work and meet deadlines or requests additional resources from Manager
  • Reviews the daily work of the portfolio operations team to ensure adherence to standard practices and existing procedures. Monitors work flow, ensures procedures are updated, and implements efficiencies to existing processes
  • Oversees and assists in solving complex and time sensitive issues from investment teams, custodians, internal and external transfer agents, Sales & Marketing, internal and external fund accounting agents, Global Reconciliation Services, and other. Ensures all issues are addressed in adherence to standard policies
  • Evaluates subordinates performance. Recommends hiring personnel/interviewing, salary, bonus, promotions, disciplinary actions & terminations to Manager. Establishes goals and performance standards. Accountable for coaching & training subordinates. Communicates all performance and compensation to direct reports
  • Responsible for supporting and communicating Company and department policies, procedures, business initiatives, and goals
  • Assist the Manager in the development and implementation of policies and procedures
  • Assesses impact of new instruments requested by investment teams and provides review and recommendations for new policies and procedures associated with these instruments
  • Works with management and partners to ensure an understanding of regulatory changes impacting operational functions
  • Completes special projects and other related duties
  • Must have 6 years working experience in the investment industry
  • Extensive working knowledge of standard investment products, i.e. Stocks, Bonds, Futures, and Foreign Exchange Transactions
  • Prior experience working in an environment required to build relationships and rapport with internal and external stakeholders preferred
  • Interpersonal skills necessary to communicate effectively and ability to develop a rapport with internal and external stakeholders at all professional levels
  • Must have strong verbal and written communication skills to successfully negotiate and persuade senior level associates
  • Strong relationship building skills
  • Must show the ability to make quick decisions, establish priorities and concentrate on detailed information under stressful conditions on a daily basis
  • In addition, must have the ability to analyze and interpret detailed numerical data
  • Must be skilled in the use of computer equipment and software programs
  • The ability to cooperate in a team environment is critical
  • Must be able to manage a multi-locational team
  • Customer focus and with a keen interest in providing superb services to clients
  • Ability to understand technical details of system and data flow; and communicate/present technical concepts to business colleagues

Operations Support Supervisor Resume Examples & Samples

  • 3 - 4 years' experience working in a Financial Services operation, preferably Transfer Agency
  • Ideally educated to degree level
  • Strong TA product knowledge of alternative and traditional Funds
  • TA system knowledge on NTAS or GTAP (Flexcube) required
  • Demonstration of strong industry knowledge is essential
  • Numeric and analytical with good attention to detail
  • Strong and proven inter-personal, communication and supervisory skills
  • Service oriented and customer focused
  • Ability to ensure deadlines controls and procedures are adhered to
  • Ability to analyse issues, and organise and proactively contribute to the team
  • Knowledge on performance fees and equalization beneficial

Operations Support Supervisor Resume Examples & Samples

  • Develop, evolve, and execute business processes to support the department
  • Maintain a strong understanding of available tools and ensure effective approaches are applied to tasks and initiatives
  • Hire and supervise an efficient and effective team that meets the needs of each functional area
  • Ensure alignment on priorities and direction by partnering with other groups and leaders
  • Provide exceptional customer service through professionalism, ownership, and initiative
  • Show commitment to team through collaboration and positive, proactive communication
  • Demonstrate productivity by using time efficiently and effectively to deliver results
  • High School, GED or vocational school diploma with one year of Nfsb credit experience; or equivalent combination of education and experience
  • Associate’s degree from an accredited college/university with three years of credit experience including one year supervisory experience is preferred
  • Working knowledge of Microsoft Office (MS) with an intermediate level of proficiency in word processing (Word), spreadsheet (Excel), e-mail (Outlook) and presentation (PowerPoint) software applications is required
  • Ability to work efficiently under time constraints
  • Ability to demonstrate effective communication, both verbally and in writing
  • Ability to apply strong facilitation, presentation and organizational skills
  • Ability to handle a high volume of detail and recommend changes and enhancements
  • Ability to apply strong analytical and problem solving skills
  • Ability to stay current on Service Center technology and trends
  • Ability to establish and maintain cooperative and positive working relationships with employees, customers, and vendors
  • Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence
  • Ability to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment to ensure Nordstrom fsb is meeting the needs and demands of internal and external customers
  • Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds and treat all customers and employees in a fair and equitable manner
  • Ensures a clean, safe and accident-free work environment and comply with Bank safety rules

Reservations Support Supervisor Resume Examples & Samples

  • Be responsible for data-entry within multiple systems
  • Assist with reporting functions, monitoring sales agent production, process compliance, accuracy, and follow through with all daily operations to meet business goals and needs
  • Manage all aspects of employee performance through training, product knowledge, and discipline to maximize agent productivity and quality; identifying work process improvements
  • Communicating with support agents about job expectations as well as career path opportunities
  • Inspire trust and build strong relationships with employees across locations (Colorado, California, and Utah), and business units (Sales, Marketing, Corporate, Accounting, IT, International Sales Desk, Ski and Ride School, Ticket Office, and Rental Departments)
  • Leverage relationships and communicate effectively to influence key business decisions and processes
  • Demonstrate an unyielding passion for the guest experience, company culture, mission and vision by resolving guest and partner issues with mutually beneficial outcomes
  • Own the results of the Employee Engagement Survey: establish action items, ensure ongoing communication of results to current and new employees, and coach employees through to completion of action items
  • Maintain professional and technical knowledge of call center operations and sales processes
  • Desire to attend ongoing education classes and professional workshops
  • College degree or relevant work experience
  • Minimum 2 years call center and/or hospitality sales experience
  • Microsoft Office skills required
  • Property management software experience preferred: Tour Partner, RPOS, LMS
  • Excellent command of the English language: both written and spoken
  • High level of interpersonal communication and customer service skills
  • Demonstrated leadership in building high-performance teams through training, coaching, and follow-through
  • General math skills

Field Sales Support Supervisor Resume Examples & Samples

  • Support your sales support team in the execution of their duties
  • Manage your team on a daily basis from an operational, HR and skills and strength development perspective
  • Provide assistance and coaching to team members
  • Communicate on a high-level internally in support of sales efforts, sales support and business operations topics
  • Manage queue processing, work volume, resource redistribution, accuracy, throughput, customer escalations, reporting and reject correction efforts
  • Pull reports and resolve issues on pending activities or rejected orders to assure customer expectation is met
  • Supervisor is responsible for monitoring and reviewing productivity and attendance requirements with Sales Support Specialists
  • Bachelors Degree (B. A.) is a plus and a minimum of 2-4 years relevant experience
  • Must be very responsive, patient, flexible, responsible, enthusiastic, and have a demonstrated pattern of dependability and good attendance
  • Must possess excellent interpersonal and relationship building skills

Apps Support Supervisor Resume Examples & Samples

  • Bachelor's degree in Marketing, Communications, Technology, or other related discipline required
  • 3+ years of experience in a related field
  • Experience managing a social community, preferably within a large enterprise in a regulated industry
  • Working knowledge of social or moderation tools & technologies
  • Hands-on, detail focused, and self-starter
  • Ability to demonstrate customer service and satisfaction
  • Ability to operate with a sense of urgency and prioritize work autonomously
  • Knowledge of social media metrics and concepts (i.e. sentiment, monitoring)

Field Sales Support Supervisor Resume Examples & Samples

  • Work directly with Sales Support staff to ensure orders are delivered by specific in hand date of Sales Representative
  • Monitor Sales Support staff to ensure proper quality standards are being met and selling techniques are developed
  • Delivers timely and effective feedback including training for performance goals and policies to ensure that associates are able to meet standards
  • Works with Road Sales Manager in developing and implementing sales and marketing strategies

Business Services Field Sales Support Supervisor Resume Examples & Samples

  • Bachelor’s Degree (B. A.) is a plus and a minimum of 6 years relevant experience. High school diploma required
  • Previous Sales Support experience is required. A minimum of 3 years is preferred
  • Previous experience in managing direct reports
  • Must be able to analyze customer situations and operations scenarios to determine necessary actions and make decisions or recommendations based on available data, manage to resolution

MTG Loan Support Supervisor Resume Examples & Samples

  • 3 years of mortgage processing or bank related experience and at least 2 years of supervisory/management experience
  • Eligible to manage or perform loan origination or servicing functions under Mortgage Investor or government agency guideline requirements
  • Satisfies regulatory requirements for holding the position, including determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act

Application Support Supervisor Resume Examples & Samples

  • Provide leadership to the technical support groups for quick resolutions to customer
  • During incidents and follow up, manage the communications and expectations with the customers
  • Coordinate with other internal and external groups to improve application monitoring
  • Periodically review skill set requirements and identify training needs
  • Ensure timely resolution to trouble tickets
  • Ensure timely follow up with customers
  • Ensure consistent follow up with product teams regarding customer-impacting product defects and feature requests
  • Handle process responsibilities such as tools administration, change control, and incident resolution
  • Manages day-to-day client interaction
  • Sets and manages client expectations
  • Communicates effectively with clients to identify needs
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships
  • Builds a knowledge base of each client's business, organization and objectives
  • Act as Incident Response Manager (IRM) to provide leadership to the technical support groups for quick resolutions to customer and network or server issues
  • During Incident Response, manage the communication and coordination with the Development and Operation teams as necessary to come to a quick resolution, and follow up with RCA investigations
  • Interface with Operations Management to improve network health and performance, application support and internal development projects
  • Manage cross-team processes
  • Strong oral and written communications skills required
  • Troubleshooting experience with Java web applications in a production support capacity
  • Experience with change control and ITIL process
  • Experience with high availability systems and SLAs are a plus
  • Understanding of Project management concepts
  • Consulting industry experiences a huge plus (Project Management or portfolio Management)
  • Understanding of Web Services technologies, including SOAP, REST and related standards
  • Experience working in an Agile delivery model
  • Performs advanced supervisory duties, including reviewing work performance, motivating subordinates to work more effectively, identifying problems with performance and provides solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct or making recommendations for formal discipline
  • Applies industry standards in daily operations and ensures that they are consistently met and that technical operations comply with system, region, and OSHA safety programs
  • Develops, trains, mentors, and motivates staff members in accordance with best practices and procedures developed by management

Finpac Operations Support Supervisor Resume Examples & Samples

  • Oversee daily activities of the operation support area including contract document preparation, distribution of new funding transactions, and vendor validations per FP procedure and policy
  • Maintain familiarity with the activities for which the operation support is responsible. Make recommendations for appropriate action to maximize performance results
  • Monitor workload distribution for Operation Support Coordinators and make revisions as necessary to improve group results, maximize resources and reduce fraud
  • Continuously train and develop staff to insure knowledge and compliance of company policies and procedures
  • Update, maintain and distribute reports and training manual as needed
  • Act as liaison between the Documentation and Funding areas and all other FPL departments
  • Assist Direct Marketing and the Business Development Department in enhancing broker relationships and products
  • Set goals for individual and group performance. Monitor and report results to management. Coach and counsel team members to improve internal and external relationships, consistently follow procedures and achieve greater productivity. Provide group and/or individual recognition for achievement
  • Prepare and conduct Annual Performance Reviews of all staff in area of responsibility
  • Conduct employment interviews and hire for department positions
  • Initiate and pursue methods of improving efficiencies and customer satisfaction
  • Manage department to determined budget
  • Provide highest level of Customer Service to all lessees, vendors, brokers and staff
  • Maintain confidentiality of all company information
  • Develop and maintain positive relationships with all Financial Pacific Leasing, LLC officers and staff
  • Assist and support other staff as needed

Divisional Support Supervisor Resume Examples & Samples

  • Provides day-to-day management of Comcast's Divisional Support Specialist's projects and ongoing initiatives that support return to work strategies
  • Effectively 'represent' Sedgwick with the divisions as required to facilitate the success of the relationship. Provides periodic status reporting to management as required to communicate status of divisional relationship with Sedgwick
  • Leads a team responsible for creating projects to support return to work initiatives and service improvement plans to ensure the success of various benefits programs
  • Coordinates accommodation activities which require Comcast support, including occupational leaves and equipment accommodations
  • Develops and delivers presentations for employees and field Human Resources
  • Manages Sedgwick's implementation activities with the divisions as required to support such changes
  • Collaborates with the Compliance Review Committee and Accommodations Supervisor for effective case resolution and escalated accommodation cases for occupational leaves
  • Collaborates with Clinical Director, Accommodations Supervisor and Leave Management Leadership on process improvements and escalated accommodation cases
  • Identifies issues and gaps in current processes or documents; recommends and implements enhancements
  • Communicates and solves problems directly with supervisors and Human Resources staff regarding the occupational accommodation process and return to work strategies
  • Works to improve communication and coordination of processes and procedures with Sedgwick, Worker's Compensation vendor and internal departments
  • Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands, and maintaining overall project ownership
  • Position resides in Philadelphia, PA

Operations Support Supervisor Resume Examples & Samples

  • Oversight of security set ups and modifications
  • Oversight of Pre Market Open and Post Market Close events
  • Oversight of reconciliation and data quality projects
  • Gain thorough industry knowledge quickly and effectively interact with other operating units
  • Be able to work hands on with tight deadlines
  • Ensure adherence to all audit policies and procedures
  • Provide SIT, UAT testing with strategic technology rollouts
  • Coordinate with global coders in other regions to resolve issue
  • Understand global procedures to support other markets during off hours
  • Independently assess workflow issues and redirects work as necessary
  • Provides subject matter expertise to related projects
  • Interprets data and makes recommendations
  • Ability to perform deep dive analysis and draw conclusions

ME Program Financial Support Supervisor Resume Examples & Samples

  • Proposal development and coordination including the participation in Bid / No-Bid meetings on solicited and unsolicited proposals, Cost Sheet Development to establish negotiations authority and provide the determination of appropriate fees, and will participate in contract negotiations
  • Financial Closing/OMM including the review/approval of journal entries, variances requiring explanation
  • Earned Value Management (EVMS) compliance for any programs that contractually require EVMS

Maintenance Support Supervisor Resume Examples & Samples

  • A Bachelor’s Degree is required, with a preference in Science, Engineering, or Business
  • Technical knowledge of Packaging, Manufacturing, utilities systems, buildings and/or equipment is required
  • 6+ years of production environment experience is required
  • A Minimum of 3 years manufacturing experience is preferred
  • A Minimum of 3 years maintenance experience is required
  • A minimum of 3 years prior supervisory experience is required
  • Past experience with maintenance planning and scheduling within a GMP manufacturing environment through the use of electronic Maintenance systems, such as SAP, is preferred
  • Ability to drive action is required
  • Experience in Regulated Industries is preferred
  • Technical knowledge of supply chain process required
  • Ability to gather information, analyze it and develop tactical plan required
  • Ability to act decisively, setting clear priorities is required
  • Demonstrated leadership and influencing skills are required
  • Ability to drive accountability is required
  • Demonstrated ability to mentor and train resources required
  • Must have good verbal and written skills, and proven analytical ability
  • This position is based in Lancaster, PA and may require up to 10% travel.Engineering (Generalist)

Lending Support Supervisor Resume Examples & Samples

  • Responsible for efficient, effective internal and external customer service within assigned department. Oversee scheduling, prioritize workflow, and delegate tasks to resolve complex customer service issues
  • Oversee payoffs and collateral releases to ensure timeliness and compliance with regulatory procedures
  • Maintain accurate accounting applications and ensure loan files are perfected and maintained in a manner consistent with bank policy and lending regulations. Ensure policies and procedures are documented, compliant and updated
  • Partner with Lending/Loan Support Manager in department assessments to identify potential problem areas. Responsible for implementing corrective measures and training in response to findings
  • Coordinate the lending function through the assembly of loan documents. Monitor file completeness, document accuracy, and quality. Compile information, and prepare reports and analysis of department operations for the Compliance Department
  • Prepare notification of sale of loan letters to customers. Reconcile 1st payments with loan purchasers and borrowers. Originate new contracts and maintain profit margins on the sales of loans
  • Monitor loan interest rate locks and notify loan officers of coming expirations. Negotiate extensions and modifications with lenders. Deliver post-closing documents to investors
  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. Follows all Bank policies and procedures and compliance regulations, and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."
  • 6-10 employees
  • Bachelor's Degree in Business or related field
  • NMLS Registration
  • 3 - 5 years of lending support/secondary marketing experience
  • 1 - 3 years of supervisory/management experience
  • Extensive knowledge of loan structures, as well as documentation and servicing requirements. Comprehensive knowledge of regulatory and compliance issues related to loan documentation
  • Basic accounting knowledge to process Accounts Payable and balance General Ledger accounts
  • Ability to solve complex problems and achieve departmental goals
  • Ability to produce a high volume of timely, detailed, accurate results in a busy and time sensitive environment
  • Demonstrate strong leadership, analytical, organizational, customer service, and interpersonal skills. Excellent written and verbal skills required
  • Proficient in word processing and spreadsheet software (Office Suite: Word and Excel preferred). Experience with core banking and lending software

Wholesale Banking Support Supervisor Resume Examples & Samples

  • Three to five years of operations experience in the financial services industry - Wholesale/Corporate Banking Business Sector
  • Two or more years of supervisory/management experience
  • Thorough knowledge of operation functions, systems, policies and procedures for Wholesale Banking / Corporate Banking Business Sector - Credit / Deposit / TM / International
  • Broad understanding of applicable laws and regulations
  • Strong Problem Resolution Skills
  • Exceptional customer relations / customer service skills
  • Proficient computer skills, Microsoft Office applications
  • Thorough knowledge of banking operations and human resources

Exam Support Supervisor Resume Examples & Samples

  • Minimum of three years of experience in the mortgage industry is required
  • Experience in Mortgage Servicing preferred
  • Experience in Compliance and Underwriting preferred
  • Experience with consent orders and other regulatory, investor and legal guidelines preferred
  • Experience with policy and procedure development and change management preferred
  • Experience with Lean Six Sigma concepts preferred
  • Proficiency with Mortgage Servicing Platforms (e.g. MSP, Black Knight, LPS, Back in the Black etc.) preferred

Mortgage Banking Customer Assist Support Supervisor Resume Examples & Samples

  • Lead and mentor a team of CA Ops Specialists
  • Assign work and set workflow priorities
  • Handle exception items and resolve complex issues
  • Ensure team meets all production/quality goals
  • Adhere to strict schedule and attendance guidelines
  • Document and introduce new procedures to your staff
  • Ensure that team adheres to the established procedures and guidelines
  • Other projects/duties as assigned
  • 4 years of supervisory or leadership experience
  • 5 years of Mortgage Servicing or Default experience
  • Excellent written, verbal communication, and organizational skills
  • Direct experience in coaching, mentoring and team building a plus

Monitoring Application Support Supervisor Resume Examples & Samples

  • Ensures that all KPI are met
  • Monitors daily schedules to ensure adequate phone coverage are met
  • Assists the Data Center Solutions Manager in monitoring department adherence policies and procedures
  • Performs call QA monitoring of agents and conducts regular coaching
  • Handles escalated issues of customers and team members
  • Conducts meetings with the team regularly to ensure changes in procedures or departmental policies are reinforced
  • Provides monthly and quarterly operations report to US POCs and management. Ensures team achieves service levels and key performance indicators
  • Actively participates in Business Continuity Plan activities, and acts as the team’s point of contact during actual emergency events
  • Assists customers and end users worldwide by providing application and technical support on Emerson Liebert monitoring product
  • Assists sales and internal representatives worldwide, mostly U.S. and North America, by providing application and technical support to help sell Emerson Liebert Monitoring products
  • Provides application feasibility and competitive studies and any special pricing activity as required
  • Coordinates with Product Engineering and Testing group of Liebert for product related issues
  • Develops and maintains, through the support of engineering and product management, all necessary technical and applications manuals
  • Becomes involved in all new products that fall into the monitoring product responsibility, and be the field’s focal point of contact for support
  • Participates in recruitment and training of new associate
  • Performs all other duties as required

Live Support Supervisor Resume Examples & Samples

  • Day to day operation of the Piksel Live Support Broadcast Operations Center
  • Supervise team members, communications, and processes
  • Maintain weekly schedules, staffing and timesheet approvals
  • Manage technology used in customer service and internal IT solutions
  • Work with the team Director on customer and service acceptance
  • Ensure strict adherence to SLAs
  • Communicate professionally with customers and team members; act as escalation path for situations that require higher technical expertise or communications management
  • 2- or 4-year degree or equivalent experience preferred
  • Previous call center experience
  • Customer interaction experience via phone and email
  • Networking experience
  • Troubleshooting experience
  • Experience in online video a plus

Laboratory Support Supervisor Resume Examples & Samples

  • Plans work schedules and assigns Laboratory Assistant/Laboratory Attendant personnel to laboratory units or work stations within a laboratory support unit on the basis of such factors as workload, the number of employees available, their qualifications, and the extent of their training in the procedures involved
  • Plans, develops and conducts an orientation program for newly assigned Laboratory Assistants/ Laboratory Attendants and trains them in the specific procedures established by laboratory management for the performance of the work
  • Evaluates the work of all Laboratory Assistants/Laboratory Attendants assigned to the unit supervised and counsels them on steps they may need to take to improve their performance; effectively recommends or initiates disciplinary action and the adjustment of employee grievances
  • Confers with clinical laboratory scientist supervisors to determine the level of Laboratory Assistant performance and initiates appropriate corrective action in cases where any aspect of performance is considered to be less than satisfactory
  • Laboratory Assistant in the County of Los Angeles is defined as assisting laboratory personnel in the performance of standard laboratory tests on human and other specimens or assigns, trains, and reviews the work of a group of lower-level laboratory positions
  • Senior Laboratory Assistant in the County of Los Angeles is defined as scheduling, assigning, training, and reviewing the work of Laboratory Assistants on a single shift
  • *In order to receive credit for any college course work, or any type of college degree, such as an Associate's degree or higher, or for completion of a certificate program, you MUST include a legible photocopy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization; or official certificates with your application within 15 calendar days of filing your application online

Desktop Support Supervisor Resume Examples & Samples

  • Configure, test, install, advanced troubleshooting of software, hardware and IT issues - 30% of the time
  • Conduct training sessions for complex installation and supervise Tier 1 and 2 support staff - 30% of the time
  • Identify product improvements to maximize customer satisfaction - 20% of the time
  • Keep team members and management informed of progress, activity and customer status - 20% of the time
  • Responsible for the management, operation, and administration of all Desktop Support file and application servers
  • Analyzes and develops, information technology infrastructure systems and sub systems
  • Ensures that an advanced level of expertise and technical support are provided to the entire organization on information technology systems and services
  • Assists organization users in assessing the technical requirements that meet the needs of their operation
  • Approves new and established procedures for preventative and remedial maintenance of systems
  • Coordinates and ensures that quality customer service is provided to staff, management and employees of the organization
  • Assists with evaluating and recommending of hardware and software upgrades and software packages
  • Works with vendor personnel to identify and solve all vendor hardware and software problems
  • May be required to work a flexible schedule, including nights, weekends and holidays
  • Responsible for establishing job standards for subordinate staff and effectively evaluating staff
  • Technology and network systems certifications preferred
  • Additional job related experience and/or education may substitute for the required education on a year-for-year basis
  • Five years job-related work experience required
  • Requires in-depth analysis to interpret and evaluate obscure/vague information in the development of new solutions for complex technical and/or managerial problems
  • The knowledge and/or technology used in quality assurance concepts and procedures
  • Business principles and business and industry-specific terminology
  • Extensive IT experience and knowledge is a requirement
  • Excellent communication, writing and organization skills
  • Proficiency with Microsoft Office; Intermediate knowledge of Excel, Word and Outlook
  • Ability to establish and maintain a professional relationship with team members and department contacts
  • Ability to cooperate with team members to meet goals or complete tasks
  • Ability to treat all internal/external customers and team members with dignity/respect

Desktop Support Supervisor Resume Examples & Samples

  • Configures, upgrades, installs and troubleshoots desktop computers
  • Provides efficient and prompt customer service support to end users
  • Ensures all helpdesk system requests are updated with due dates and completed within the stated timeline
  • Manage end-point management software (Landesk or SCCM)
  • Administer IT Controls related to system access (New Hire, Terminations, User Access Reviews)
  • Work with internal and external auditors on control reviews
  • Manage support, upgrades and testing for retail POS systems, retail network and telecom, retail traffic counters
  • Coordinate activities related to retail store openings and closing
  • Maintain positive control of IT assets in inventory, ensure adequate tracking and control of assets issued to staff
  • Be the point person for expedited support for VIPs and Executives
  • Ensure support requests are handled with SLA timeframes
  • Provides remote access support
  • Performs other miscellaneous duties as assigned
  • Available to provide support during facility operating hours, Mon-Fri, 8am to 5pm and serve on-call in rotation with the support team
  • Technical certifications from Microsoft, Apple or CompTIA preferred
  • Ability to work with senior executives
  • Ability to manage minor projects, organize staff and vendors, and communicate to stakeholders
  • Strong problem solving and analytical skills
  • Ability to set up printers and computer hardware

Application Support Supervisor Resume Examples & Samples

  • Familiarity & experience with integration concepts and technologies
  • BA/BS and/or MA/MS or equivalent; typically requires 7 years of job related experience in Information Technology. At this level certification and/or post graduate work may be desirable
  • Experience working with on-site and off-site resources, and measuring performances
  • Strong communication skills, written and oral
  • Experience facilitating cross-team root cause analysis (RCA) and related remediation for production support
  • Experience and knowledge of Software Development Lifecycle
  • Experience in release management and/or software deployments
  • Exceptional analytical and problem solving skills with demonstrated ability to analyze technical information and work with a team spirit
  • Self-motivated with strong communication and written skills
  • Ability to consult "best industry standards" regarding integration, open standards, etc
  • Knowledge of communication protocols such as FTP, SCP and VPN
  • Knowledge of encryption/decryption of PGP. Java, Unix shell scripting, XML
  • Experience supporting IT Disaster Recovery for applications, including coordination, execution, and documenting procedures
  • Need to have the ability to multi-task, and to be an excellent team member with strong inter-personal and communication skills
  • Demonstrated ability to delivery software projects of high complexity and risk
  • MS Office, Visio, and SharePoint working knowledge
  • Excellent Knowledge of applications/systems integration technologies such as UC4, XML, XML Schema,
  • Hands-on experience with Oracle Service Bus, JEE Integration Applications, and/or API technologies such as CA API gateway
  • Ability to estimate code and configuration defects
  • Support adherence to Operations, Development and IT Architectural Standards
  • Support Code, design, and QA reviews
  • Support Middleware Document Library (Change Management Data Base, and Information Repositories)
  • IT Disaster Recover management and execution for middleware
  • Ticket Management and escalation using BMC tools and ITIL (Information Technology Library) methodology and best practices
  • Provide Functional Expertise and consulting as requested by clients
  • Review and support work plans development to ensure deliverables are on time and within agreed upon work efforts
  • Facilitate Operations Transition (project to long-term support)
  • Coordinate and schedule stabilization and related On Call support
  • Vendor Ticket management and support escalation
  • Takes ownership for actions, decisions and results and does not blame others
  • Demonstrates through actions a commitment to the well-being of the community and the environment
  • Can be counted on to deliver and meet goals and objectives
  • Has a “can do” attitude and bias for action
  • Acts with a sense of urgency and energy around our work

Seller Support Supervisor Resume Examples & Samples

  • 1-3+ years experience directing, and managing a group of individuals including managing career growth and development of leadership teams
  • 1-3+ years experience managing or supervising a team, preferably in a contact center (or similar) environment
  • Experience developing and implementing new strategies and procedures
  • Experience devising and communicating administrative and procedural decisions
  • Experience with employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback
  • Experience developing, planning, and implementing short and long range goals
  • Experience managing and providing reporting and analysis
  • Experience providing exceptional customer service in a fast paced enviroment
  • Skill in developing and implementing new processes and procedures
  • Ability to perform ambiguous tasks without guidance and support
  • Experience managing team performance through training, coaching, and process improvement
  • Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community
  • Excellent documentation skills

Seller Support Supervisor Resume Examples & Samples

  • The successful candidate will have a commitment to achieving excellence in the Associates and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role
  • Excels at providing coaching and mentoring to others with a goal of achieving success
  • The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions

Interim Seller Support Supervisor Resume Examples & Samples

  • Manages performance and behavior of 12-15 Seller Support Associates through effective 1:1 meetings, coaching, and mentorship
  • Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement
  • Language: English
  • Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers
  • Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles
  • Advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals

Client Services Support Supervisor Resume Examples & Samples

  • Oversee department workflow and provide guidance to associates on departmental projects/issues
  • Collaborate with various business groups to reach mutually agreeable solutions to assist Service Center and branch associates
  • Aggregate incoming client concerns and make recommendations to the Brokerage Leadership Team in relation to Scottrade’s future business decisions
  • Keep leadership informed of trends and identify gaps in the firm’s service model
  • Provide feedback to Regional Managers based on findings related to policy and procedure set forth by the firm as well as Client Services and assist with coaching branch associates
  • Provide timely assistance and knowledgeable explanations for topics related to Client Services
  • Communicate new policies and procedures to direct reports
  • Design, communicate, and implement an operational plan for completing projects, monitor progress and performance against the project plan. Take action to resolve operational problems and minimize delays
  • Prepare, create and deliver presentations for leadership as needed to ensure the branch and Service Center perspective is effectively represented
  • Collaborate on projects with other departments that have branch or Service Center impact
  • Create and update current firm policies and procedures based on regulatory guidelines
  • Utilize Compass, BI, and NICE as well as other software to identify business issues and provide detailed analysis
  • Provide data and analytical reports gathered from HQ resources that will support Client Services
  • Conduct Supervisory Reviews, QA Calls and review e-mails for the Client Services Team
  • Perform other duties as assigned
  • Strong knowledge of the brokerage industry
  • High level ability to professionally represent Client Services Support across all lines of business. Ability to maintain a positive attitude and demonstrate maturity, empathy, and patience when dealing with clients and associates is critical
  • Strong ability to demonstrate calm and reassuring communication techniques
  • Ability to remain objective and consistent in reaching solutions is critical
  • Must be able to convey confidence in the ability to reach a satisfactory resolution
  • Demonstrated ability and willingness to effectively make sound decisions based on firm strategy, business experiences, research and problem solving skills
  • High level interpersonal skills with the ability to build effective working relationships throughout the organization
  • High level understanding and awareness of regulatory concerns, or the ability and willingness to learn these, is a must
  • Focus on ongoing training and skill development. May be required to attend outside seminars or courses
  • Ability to utilize and support new technologies to perform daily tasks
  • Ability to travel 5-10% of the time (approximately 1-2 days per month)
  • Intermediate level proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
  • Excellent analytical skills to be able to dissect and present company data
  • Demonstrated ability to define problem, collect data, establish facts and draw valid conclusions
  • Demonstrated ability to prioritize in a fast-paced environment
  • Bachelor’s degree in Business, Finance, Economics, or a related field, or equivalent combination of experience and education required
  • 3+ years of experience in the financial services industry required
  • Prior project management experience preferred

Production Support Supervisor Resume Examples & Samples

  • Experience leading small teams
  • GIS (Geographic Information Systems) experience
  • Critical thinker with the ability to independently solve problems

Escrow Support Supervisor Resume Examples & Samples

  • Knowledge of Microsoft Office applications and escrow related software
  • Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures
  • Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
  • Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed; Recognizes accomplishments of other team members
  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments
  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
  • Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
  • Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results
  • Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision
  • Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills
  • Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
  • Bachelor’s degree or equivalent combination of education and experience preferred
  • 3-5 years experience with direct experience with loan closings. * Previous P & L responsibility

ATM Support Supervisor Resume Examples & Samples

  • Negotiation, internal relationship building and strong problem solving and analytical skills
  • Excellent interpersonal and verbal communication skills in English and Khmer
  • A strong desire to work in a team oriented, products sales environment
  • Established leadership potential

Repossession Support Supervisor Resume Examples & Samples

  • At least 2 years of previous leadership experience OR 6 months of experience as a Repossession Support Administrator and 1 year of previous leadership experience
  • Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
  • Insightful : Make timely well-considered decisions, create innovative solutions and continuously learn

Desktop Support Supervisor Resume Examples & Samples

  • Designing, developing and implementing desktop solutions
  • Troubleshooting issues that arise in the support of the desktop environment
  • Performing as a supervisor with the responsibility for the instruction, assignment, direction and monitoring of the performance of desktop technicians
  • Reviewing and understanding customer requirements and specifications for desktop refresh and deployments
  • Identifying and reporting problems in new and existing desktop applications
  • Recreating reported problems to facilitate solutions, this includes validating the fix for the problem
  • Daily administration and personnel development
  • Effective communication both orally and written
  • Effective listening and team-building
  • Critical thinking
  • Handle multiple projects and tasks
  • Make decisions and solve problems under pressure
  • Stay current on technology
  • Train others troubleshooting techniques
  • Provide leadership and guidance to peers
  • Master new skills as needed
  • Troubleshoot any kind of user environment problems or issues

Service Business Support Supervisor Resume Examples & Samples

  • Make equipment installations, evaluate equipment problems and make service decisions where required
  • Direct service/warranty administration and the distribution of all technical materials. Prepare warranty reports for service manager
  • Direct the collation of field service reports to provide feedback on product deficiencies to the manufacturing facility and assist in initiating rectification measures
  • Execute company policies relating to business administration, ethics, safety and warranty
  • Provide field assistance where operational / customer liaison is required
  • Take part in training and personal development of Service personnel and oversee technical service training for customers
  • Ensure activities comply with legal and ethical standards
  • Customer follow-up and ownership of all product and service related issues. Work as a continuous customer interface for customer satisfaction feedback, etc
  • Be responsible for service financial target on assigned territory
  • Proactively promote solutionizing concept to delight IR customers
  • Solid engineering background (college or higher degree in engineering, preferable on Mechanical or
  • Skills in computer programming and machine control are preferable
  • Self-motivated and ability to multi-task, working under pressure to strict deadlines
  • Willing to travel and can work independently

Wells Support Supervisor Resume Examples & Samples

  • Five (5) years of experience supervising multi-craft personnel in the oil and gas industry, using comparable technology, methods, equipment, tools and work procedures in a maintenance atmosphere
  • HS Diploma or equivalent (GED)
  • Strong communication skills with proven ability to effectively interact with individuals at all levels of the organization
  • Comprehensive knowledge of BP standard operating procedures, Alaska Drilling and Wells Operating Practices and the application of said documents to Wells Support practices and procedures
  • Able to troubleshoot, evaluate and remedy problems associated with Wells Support work
  • Able to use computer equipment to input data, maintain job status reports and prepare other reports and correspondence as necessary
  • Thorough knowledge of scheduling and cost control procedures

Desktop Support Supervisor Resume Examples & Samples

  • Day to day oversight of technicians and workflow within assigned sites
  • Demonstrated oversight of three or more Desktop technicians
  • Knowledge of VPN, PDAs, other related technologies
  • Working with high energy customers
  • HDI and Microsoft certifications
  • Audio/Visual meeting support experience or understanding preferable
  • PDA (iphone, blackberry, android) support preferable
  • Citrix support preferable
  • Previous law-firm experience desirable (would like someone with experience with document management systems, like iManage by Autonomy)
  • W7/Office 2010 - must
  • SCCM 2012 and RES - nice to have, not mandatory
  • Ability to work w/in a ticket management system and have previous experience working where SLAs were tracked/monitored

Member Support Supervisor Resume Examples & Samples

  • Primary point of contact and troubleshooting for systems/transactional issues within the team
  • Primary point of contact for systems training, quality, and development within the team
  • Provide assessment and feedback to both VP and to representative
  • Resolve escalated customer calls. Implement and drive metrics to achieve and sustain customer satisfaction and efficiencies
  • Liaison between team, other departments, and management

Operations Support Supervisor Resume Examples & Samples

  • Ability to lead others in a fast paced patient first environment
  • Oversees the daily activities of the Operations Support group
  • Sets priorities for the group to ensure task completion and coordinates activities with other departments to ensure on-time start-up and delivery to promise
  • Batch preparation, including material request
  • Post-production batch record review
  • Ancillary supply stocking (consumables)
  • Dispensing / weighing, as needed
  • Logbook issuance
  • Have a working knowledge of the Operations processes, Standard Operating Procedures (SOPs), and current Good Manufacturing Processes (cGMPs) and the reason for their existence
  • Have general understanding of regulations in respect to cGMPs within Clinical and Commercial Operations
  • Execute departmental plans and priorities to address resource or operational challenges as adapted by Manager
  • Assists site SQDC performance by managing metric sheets as identified by Senior Leadership Team
  • Execute special projects to benefit the overall Operations process
  • Provides insight and guidance into event Root Cause Analysis (including Safety, Quality, and Delivery events) and reviews/approves reports (i.e. discrepancies, deviations, and complaints)
  • Supports the oversight structure of the facility by chairing or being an active participant in the committees established to ensure the appropriate level of SQDC (e.g. Management of Change Committee, Material Review Board, Environmental Monitoring Management Committee, EHS Programs, Safety Committee, etc)
  • Manage and approve the HR related items for direct employees (WorkDay / Kronos) and oversee balance of employee attendance
  • Provide periodic check-ups of employees at their daily assignment to ensure comfort of employee in the task and compliance of employee with the task
  • Perform formal 1-on-1s with all direct reports on a periodic basis and provide constructive feedback and development activities
  • Perform semi-annual performance reviews
  • Adhere to company policies and procedures
  • Responsible for the identification, investigation, and improvement of Safety Concerns (as assigned) for the Operations Support group
  • Accountable for the overall training compliance of the Operations Support group, including GMP, HR, and Safety training (ComplianceWire)
  • Accountable for the overall quality of output produced by the Operations Support group, including executed batch records and packaged outputs
  • Provides oversight and assistance with investigations related to Operations Support (discrepancies, deviations, and complaints) as well as CAPA identification and closure (as assigned)
  • Understands the daily, weekly, and monthly schedule for the Operations Support group and supervises daily activities to meet on time delivery
  • Responsible for ensuring resources are available for participation in Continuous Improvement activities (e.g. Process Improvement Group projects and Kaizen Events)
  • Maintain a current training record
  • Provide weekly, monthly, and quarterly performance updates related to the SQDC of the group
  • Two years of people management is required
  • Two years of relevant industry experience is required
  • Ability to communicate effectively with customers, vendors, staff, and other personnel
  • Demonstrated ability to plan and independently implement multiple projects
  • Possess the ability to work under tight and emergent deadlines
  • Excellent written, verbal and interpersonal communication skills, including the ability to present information
  • Be ethical in all that you do
  • Be willing to take a position, and assert influence to drive improvement
  • Drive results through teamwork

Reimbursement System Support Supervisor Resume Examples & Samples

  • Oversee day to day processes of Reimbursement System Support Team
  • Manage and track requests ensuring turn around times are being met on a regular basis
  • Ensure that all quarterly and yearly updates are completed in an accurate and timely manner
  • Ability to research and navigate CMS, AMA, Cal Optima, and other supportive websites to ensure all updates are received and communicated to all involved areas
  • Review various managerial reports that validate quality and analyze any outliers to identify potential issues requiring a corrective action plan
  • Create and maintain an audit process for each section of RSS: Benefits, Fee Schedules, Provider Set Up and DOFR configuration
  • Create and maintain workflow documentation
  • Manage day to day reporting functions of the Workflow Coordinator to ensure all reporting assignments are complete
  • Ensure policies and procedures are being adhered to
  • Manage various projects as outlined by Director
  • Performs performance evaluations and performance counseling for staff
  • Regular and consistent attendance
  • Bachelor’s degree (BA) from a four year college or university or equivalent combination of education and experience
  • 6-7 years of medical claims experience
  • 4 years of experience in EZ Cap, health plans, benefit configuration, and provider contracts
  • Knowledge of CMS and Caloptima websites

Support Supervisor Resume Examples & Samples

  • Coach team members in correct use of the applications
  • Identify and allocate adequate resourcing to meet the required schedules
  • Escalate to Client Support Manager where inadequate resources and issues are identified
  • Assist in managing the business to meet key performance indicators including revenue targets and operational metrics

Business Systems Support Supervisor Resume Examples & Samples

  • Serve as the representative and advocate for our business systems to all departments
  • Build a solid and driven team to consistently provide high quality support in a dynamic work environment
  • Act as incident manager and online feedback representative for line-down situations
  • Be able to resolve issues quickly and precisely to completion and prioritize multiple tasks
  • Demonstrate and maintain a zero downtime mentality in words and actions by tackling each issue swiftly and intelligently
  • Develop robust training programs for new team members
  • Manage heavy workload with a positive attitude

Support Supervisor Resume Examples & Samples

  • Supervises and evaluates the work of the support staff; assists with the prioritization of work, assigning tasks to staff and monitoring progress and quality. Estimates short-term staffing needs, schedules work hours to provide adequate coverage during peak periods, leaves, vacations, etc
  • Ability to assign, direct, and evaluate the work of staff members; prepare written procedures and policies; work independently and make sound judgments; interpret and apply rules, policies, and procedures; deal tactfully and effectively with employees, managers, and people outside the company
  • Fully effective written, oral and personal computer skills to exchange information in a clear, concise manner
  • Proven problem solving and organizational skills, including the ability to manage multiple tasks simultaneously

Disbursements Support Supervisor Resume Examples & Samples

  • Feedback’s Priceless - I see more through other’s feedback
  • Own it - I own drive and achieve desired results
  • Win Together - I work across boundaries to achieve results
  • Trust Matters - I act in a manner that cultivates trust in others
  • Thinking Forward - I think and act in a manner that achieves balanced results

Seller Support Supervisor for Team Resume Examples & Samples

  • Manages performance and behavior of 12-15 Seller Support PTE Associates through effective 1:1 meetings, coaching, and mentorship
  • Direct line management for the PTE Seller Support Associate Advisor role
  • Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Vendor/Seller experience
  • Conducts Vendor/Seller interaction audits and provide coaching to improve performance
  • Liaise with other departments such as Customer Service, Retail, Merchant Investigations, or Payments teams as required to resolve Vendor's/Seller’s issues and questions
  • Ability to work shifts and weekends
  • High level of customer orientation
  • Minimum of 2 years supervisory experience in a customer service environment, experience within a contact center preferred - espcially in the PTE space

Production Support Supervisor Resume Examples & Samples

  • Provides lead representation for the Production Control area containing detailed information for outage situations with internal/external clients
  • Assesses risk and manages activities affecting the production environment
  • Provides direct internal and external customer support for system availability and service delivery
  • Manages the timely processing of daily production batch jobs running on multiple scheduling systems
  • Leads and develops the Production Support Supervisors and/or technical support personnel to ensure career growth and achievement of organizational goals, including interim and annual performance reviews
  • Makes personnel decisions, including hires, promotions, and disciplinary actions
  • Develops departmental budgets and tracks expenses to avoid bottom-line variances
  • Monitors Command Center access and security procedures
  • Strong technical understanding of data processing, both mainframe and open systems
  • Knowledge of banking applications and their interdependencies
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients (e.g., executive, management, individual contributors)
  • Excellent problem-solving, team, and time management skills

Planning & Scheduling Packaging Support Supervisor Resume Examples & Samples

  • Communicates all events/issues with appropriate individuals
  • Initiates or implements changes of both physical and written procedures including job plans
  • The principal scheduling contact and liaison person between the packaging&device group and departments served by P&D CoE
  • Ensures the packaging&device function receives the opportunity through effective planning and scheduling to provide this service
  • Receives all work orders from requesting departments in which assigned
  • Makes tactical decisions regarding response time and level of planning based on priority of requested work
  • Screening of work orders for proper content, returning requests for additional information or approving requests for planning
  • Provide work estimates including labor hours required to perform work. Estimates are performed for both resource time, and cost
  • Have complete knowledge of customer’s work load to properly schedule P&D activities
  • Meets routinely with operations to finalize availability and schedule activities for the following week
  • Meeting the deadlines established by the requesting department and maintaining the schedule is essential
  • If work cannot be scheduled within the prescribed time, prompt notification to customer is required
  • Provides recommendations to customer concerning long range work’s needs
  • Maintains backlog files of work orders waiting scheduling in accordance with priority and estimate completion dates
  • Maintains accurate files and necessary records to prepare and distribute control reports
  • Incorporates feedback from maintenance supervisors and customer supervisors regarding improvements in planning packages
  • Must have a bachelor’s degree in engineering or (equivalent), preferably with formal training in basic statistics, in addition to three or more years of work experience in a technical role in a related field
  • Must possess good written and verbal communication skills. Must be knowledgeable of various software applications including Maximo, Excel, Word, Visio, Project, PowerPoint, and meeting software such as WebEx. Knowledge of Spanish, German or Italian is considered an advantage and therefore preferred
  • Experience with database, drawing, project management and/or technical calculation software is preferred. Knowledge of software systems used in operations or maintenance including Maintenance Management computer applications is also preferred
  • Interpersonal skills needed to communicate and work with customers and peers not under one’s direction are preferred
  • Good organizational skills to set up work processes, organize project work, run or support a meeting and effectively coordinate and manage groups are preferred

Desktop Support Supervisor Resume Examples & Samples

  • Manages a team(s) that provides support for employees with hardware, software and network issues
  • Manages the activities associated with installation, deployment and upgrade of software, hardware and network facilities as it relates to the desktop environment
  • Evaluates and provides techniques for increasing user desktop productivity
  • Determines forecast goals and adjusts schedules to meet call volumes
  • Develops, implements and monitors policies and procedures for the department
  • Proficiency in supporting Windows operating systems, Active Directory, and the Microsoft Productivity suite
  • Proficiency in developing partnership-oriented relationships with internal and external business executives and functional leaders
  • Proficiency in project management
  • Excellent communication skills, both verbally and in writing, to technical and non-technical audiences of various levels within BKFS or outside the organization (executives, regulators, clients, etc.)
  • Results oriented, business focused, and successful at interfacing across multiple organizational units

Operations Support Supervisor Resume Examples & Samples

  • Associate’s degree in a business related field or equivalent combination of education and experience
  • A minimum of two years of banking experience
  • Supervisory or Team Lead experience, preferred
  • Demonstrated ability to coordinate and lead team members
  • High level of personal integrity with ability to professionally handle confidential matters
  • Accurate and timely completion of responsibilities with attention to detail
  • Able to accept and facilitate change, whether indicated by corporate needs, market or regulatory requirements
  • Demonstrated ability with Microsoft Office, Spreadsheet Management and other bank systems
  • Knowledge of federal and state laws, rules and regulations relating to deposit operations
  • Plans and directs workflow for area of responsibility. Ensures that operations and key controls are performed efficiently, while consistently adhering to service level agreements
  • Accomplish daily tasks, meet deadlines and attain department goals
  • Reviews and implements changes to improve efficiency of departmental operations to accommodate department goals
  • Maintains quality control of work; trains and develops staff in all areas of the unit. Work closely with team members and management in supporting operational excellence
  • Understands and stays abreast of relevant regulatory changes
  • Ensure transactions, reports and certifications are balanced, accurate and complete
  • Provides overall leadership of staff including hiring, training, performance evaluations, goal setting and coaching
  • Provide operational support to branches and departments
  • Analyze programs, processes and procedures. Make recommendations, implement changes and ensure adequate control monitors to manage risk, regulatory compliance, and quality
  • Approve exceptions within assigned limits
  • Manage and lead projects as assigned
  • May back up department management in their absence
  • Comply with, and ensure staff follows, policies, procedures, security requirements, and government regulations

Loan Operations Support Supervisor Resume Examples & Samples

  • Requires five years of related experience
  • Two years of supervisory or project management experience and demonstrated leadership ability
  • Proven history of successful project implementation
  • Requires high school diploma
  • Requires ability to utilize problem-solving techniques in determining solutions as well as the ability to coordinate the implementation of new processes
  • Must be able to communicate effectively through verbal and written form
  • Requires a solid understanding of loan operations
  • Proven ability to create and implement policies and procedures
  • Have an in-depth understanding of loan operational processes
  • Proficiency in Microsoft Office and bank computer applications required, including loan data elements
  • Knowledge of project management methodology and required documentation
  • Must be self-starter and work well independently as well as in partnership with multiple business units
  • Knowledge of federal and state laws and regulations related to loan operations
  • Responsible for directing and assisting lending personnel in their respective service centers or branches in the reconciliation of their assigned general ledger accounts
  • Responsible for providing backup for monitoring and overseeing the reconciliation of each loan general ledger account during its review cycle
  • Provide project management oversight for special projects related to Loan Operations, including but not limited to system conversions
  • Provide administrative support for Info Access and OnBase as it relates to loan operations
  • Install and communicate new processes and procedures to appropriate personnel to ensure procedural uniformity and efficiency throughout the bank
  • Play a key role in directing and coordinating project development from beginning to end
  • Participation in the development of full-scale project plans and associated communications documents
  • Effectively communicate project expectations to team members
  • Plan and schedule project timelines and milestones using appropriate tools. Track project milestones and deliverables
  • Comply with policies, procedures, security requirements and government regulations
  • Use computer keyboard, and other office equipment
  • Occasionally lift 25 to 50 pounds

Shift Support Supervisor Resume Examples & Samples

  • 1 or more years as an active reactor operator at a Westinghouse PWR facility; OR
  • 5 or more years as an active reactor operator at a non-comparable commercial power reactor; OR
  • 2 or more years in a position equivalent to a reactor operator position at a military reactor. Equivalent positions include

Operations Support Supervisor Resume Examples & Samples

  • Oversees all work activities of functional area
  • Schedules and coordinates deliveries and/ or pick-ups. Coordinates this schedule with sales and shipping departments
  • Maintains equipment and machinery
  • Performs personnel management duties including training, hiring, terminating, initiating disciplinary actions, completing performance reviews, monitoring and making departmental wage recommendations
  • Ensures excellent customer relations/ service
  • Monitors costs of assigned area
  • Special skills required—Ability to develop, promote and maintain good customer relations. Ability to maintain good housekeeping and safe working environment. Excellent written and oral communication skills
  • Special Knowledge required— Must have a good understanding of OSHA requirements. Ability to read delivery/ receivable tickets. Computer literate. Working knowledge of inventory purchasing and control
  • Minimum experience required— 1 year of experience performing lead worker or coordinator duties in a related work environment, i.e. warehouse, lumber yard, etc. Supervising workforce of up to 15 subordinates

Operations Support Supervisor Resume Examples & Samples

  • Oversees all work activities of Receiving department
  • Special skills required—Ability to develop, promote and maintain good customer relations. Ability to maintain good housekeeping and safe working environment. Must have a good understanding of OSHA requirements. . Excellent written and oral communication skills
  • Special Knowledge required— Ability to read delivery/ receivable tickets. Computer literate. Working knowledge of inventory purchasing and control
  • Minimum experience required— 2 years of experience supervising workers and work groups in a related work environment, i.e. warehouse, lumber yard, etc. Supervising a workforce of 15 to 50 subordinates

Desktop Support Supervisor Resume Examples & Samples

  • Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to your team
  • Organize workflow and ensure that employees understand their duties or delegated tasks
  • Monitor employee productivity and provide constructive feedback and coaching
  • Work issue tickets alongside the team
  • Identify problems and implement resolutions
  • Maintain timekeeping and personnel records
  • Ensure proper communications occurs between team members and executive management
  • Prepare and submit performance reports
  • Management of legal and compliance policies and procedures including disciplinary actions if needed

Operations Support Supervisor Resume Examples & Samples

  • Is an effective communicator by taking the time to listen, explain, and encourage your team. Uses the Service Excellence Strategy
  • Supports and follows CareNow policies and procedures. Relays changes to the team in a positive manner
  • Creates an environment that the company is a team and we will all work together within our roles and toward the same goals to ensure the patients receive the quality care and convenience we promise
  • Open and fill requisitions for new employees when needed
  • Oversees the Customer Service Analysts
  • Oversees the Customer Service process
  • Ensures that there is an adequate amount of quality material to assess clinic customer service scores for monthly/quarterly reporting
  • Ensure that all callers and Mystery Shoppers are properly interviewed and trained to produce quality feedback. There should be no unauthorized Mystery Shoppers or callers
  • Manage and attend quarterly training sessions for Mystery Shoppers/callers. Ensure these training sessions are productive and that there is high attendance
  • Randomly audit Patient Complaints to ensure these are processed in a timely manner
  • Randomly check that all comments@carenow emails are being taken care of. Process comments as appropriate and if needed to cover PTO
  • Oversee Home Office W/C and Managed Care Referral coordinators
  • Ensure all referral coordinators are working referrals in a timely professional manner and according to the company protocols
  • Ensure that coordinators are giving company accounts requested/ needed paper work in a timely manner
  • Coordinators are maintaining appropriate timely communication with accounts/adjusters and in the patients note (queue)
  • Keep the doctors informed of issues with companies and works to help resolve those issues. Enlist feedback from the RMD’s on the referral coordinators performance. Work to resolve issues that might arise
  • Follow up on any complaints from company accounts regarding referrals that are made here at the home office and take action to improve these areas quickly
  • Completes referrals for all assigned company accounts
  • Ensures that referrals are made in a timely manner
  • Makes appropriate notes in the nurse queue regarding referrals
  • Ensures that patient is aware of dates/times of referral appointment
  • Helps company accounts receive needed information regarding injured workers
  • Notifies marketing of any needed changes to preference cards
  • Handles assigned referrals according to company protocols/preference card
  • Promptly handles calling or faxing prescription for referral requests as needed
  • Research any missing reports and fax to company if needed
  • Notifies marketing or Regional Medical Director of any issues regarding referral
  • Oversee the Home Office IR team
  • Perform random audits of patient charts to ensure they are being prepared in a timely manner and that all records are complete. Missing reports/records must be requested and filed in chart prior to IR date
  • Enlist the feedback from the doctors at least weekly. Attend quarterly IR meeting
  • Oversee the Home Office DOT Department
  • Provide all pertinent information to create any formal disciplinary action for employees to the Senior Operations Support Administrator in a timely manner
  • Conduct monthly one on one’s with each person you lead. Keep proper documentation of the face to face meetings
  • Complete biweekly payroll on those that you lead
  • Prepare and distribute GPS weekly, monthly and quarterly spreadsheets
  • Participate in monthly one on one’s with Senior Operations Support Administrator
  • Keep Senior Operations Support Administrator informed of all issues as soon as they arise
  • Supervise the coordination of your teams time off to ensure that your area is well covered when one of you are out
  • Submit PTO requests for 3 month time frame (four times a year) and log on spreadsheet
  • Assist with completion of annual evaluations on those you lead using guidelines set by HCA for performance data in January-March each year. Provide recommendation for annual pay increases in June each year to be effective in July
  • Continue to promote cross training in the customer Service, referral and IR departments so that nothing gets behind while someone is on PTO or on leave
  • Help create a positive team atmosphere with high morale and low turnover and immediately address any gossip when it occurs
  • Ensure that the clinics and physicians feel supported by your teams
  • Set high standards for professionalism
  • Hold each of your team members to the same accountability and expectations
  • Ensure each operations team member are consistently being productive, and have no wasted work time
  • Lead by example with hours worked, attitude, meeting deadlines, and adhering to the PTO guidelines/rules

Production Support Supervisor Resume Examples & Samples

  • Coordinates and schedules Production Service Technicians through maintenance activities. Coordinates with the shift leaders to schedule planned downtime of equipment
  • Assists Service Technicians when required to independently troubleshoot complex, automated equipment with a high degree of quality in a sustained quick and reliable problem solving/correction process
  • Technically identifies and supports equipment optimization through equipment design improvements, changes to operating procedures and maintenance activities. Works directly with engineers to implement permanent corrective actions to eliminate recurrent problems with production equipment
  • Coordinates preventive and planned maintenance activities as required
  • Continues to learn complex equipment by studying equipment manuals, conducting internet research and utilizing internal knowledge to keep abreast of new technologies, processes and/or equipment
  • Assesses and evaluates the technical capabilities of production service technicians by utilizing the qualification matrix to determine individual gaps and supporting training needs and works within the group to assist in increasing technical knowledge and capabilities of less experienced technicians
  • Responsible for the preparation of maintenance documentation for new equipment. Maintains machine documentation and updates as machine modifications occur
  • Responsible for knowing and following all safety and compliance requirements by maintaining cleanliness within work area, ensuring proper hygiene in work areas at all times and maintaining good documentation practices on all required paperwork
  • Required to attend at least two shift hand-over per week to transfer information relative to technical issues from previous shift,
  • Performs written documentation and regulatory recordkeeping responsibilities as defined in the standard operating procedures for equipment maintenance. Enters data into SAP for tracking purposes
  • Participates in daily production meetings to provide statistical breakdown data and support technical needs of production
  • May be required to perform other duties and/or lead special projects as required or assigned, reasonably within the scope of the duties listed above. May be required to work on other shifts and/or willing to be “on call” as needed
  • Participates in the hiring and selection of production service technicians
  • Works with engineers and others during the building and installation of new equipment to ensure attention to maintenance of new equipment
  • 8 years practical and comprehensive knowledge required
  • Experience and aptitude for redesign and modification to enhance equipment performance
  • Must have good understanding of programmable logic controllers, using the PLC as a troubleshooting tool
  • Ability to modify or develop control logic to enhance equipment performance
  • Strong troubleshooting and project management skills
  • Requires advanced knowledge of electrical, mechanical and pneumatic systems
  • Ability to read and understand mechanical, electrical drawings, flowcharts, and/or other drawings of a technical nature
  • Skilled in Microsoft applications, MS Word and MS Excel
  • Ability to work under pressure and respond with a sense of urgency
  • Continuing and broadening knowledge and scope in maintenance techniques and new equipment technologies
  • Ability to train less experienced team members
  • Work effectively and professionally with employees, team members, engineers, manufacturing management, etc., by using good interpersonal communication skills

PE ATG Support Supervisor Resume Examples & Samples

  • Bachelor’s degree (or internationally comparable degree) - Computer Science, Electrical Engineering – Preferred
  • Experience with system communications protocols (TCP/IP, UDP IP, HTTP, FTP, SFTP, USB, MODBUS TCP, RS 232/485, XMPP) – Preferred
  • Experience using Delphi, Free Pascal, C, C++, Visual C, Java, Java Script, SQL – Preferred
  • Experience with Systems Integration of Material Handling Systems (CCD cameras, laser scanners, programmable logic controllers, embedded control devices, and other peripherals) - Preferred
  • Knowledge of system security techniques and standards – Preferred
  • Experience supervising others - Preferred

Operations Support Supervisor/b Resume Examples & Samples

  • Prior experience of supervising a security contract and/or team across multi based locations
  • Intermediate level capability in the use of MS Word & Excel applications
  • Fluent in written & spoken English
  • 5 year checkable employment history & Right to work in UK unrestricted
  • Frontline SIA License
  • Full UK Drivers License
  • Thorough knowledge of Customers, Assignments service delivery through Systems
  • Understanding of G4S Processes and Procedures
  • Enthusiasm, diligence, resilience & flexibility
  • Knowledge of the following is desirable- rostering, lotus notes, google apps including- google drive, gmail, gmail-calendar
  • Security Dog Handler/U310/67957/5

Distribution Support Supervisor Resume Examples & Samples

  • Warehouse Support
  • Evaluate current procedures, identify areas of process improvement and drive solutions
  • Supervise Warehouse Support, Billing, and the Will Call Billers on completing daily assignments
  • Monitor warehouse/office inventory levels to ensure proper supply on hand
  • 2 years warehouse and/or customer service experience
  • Excellent written and verbal communication skills with the ability to effectively interact with all stakeholders
  • History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines
  • Strong attention to detail and excellent organizational skills
  • Comfort in working in changing temperatures with high levels of noise
  • Previous warehouse leadership experience
  • Experience with the functionality of AS/400

Operations Support Supervisor Resume Examples & Samples

  • Maintain a high level of customer satisfaction and timely resolution to customer service issues
  • Coach and develop Operations Specialists
  • Provide support to team during periods of high volume
  • Act as a secondary resource for staff
  • Provide each assigned team member with an Annual Performance Plan that is aligned with departmental goals
  • Submit monthly operations production report that shows monthly progress measures against goals and initiatives
  • Meet Fair Credit Reporting Act and related State Law consumer reporting requirements in handling consumer calls
  • Identify problems and handle difficult employee and escalated consumer situations
  • Monitor and audit Salesforce, Avaya and other applicable systems for day to day staff activity such as scheduling, adherence, attendance, call log content, client response, service level standards, etc
  • Perform general office duties at the discretion of the Manager or Director
  • Provide assistance to Manager or Director of Operations as required
  • 3 years experience in a production or customer support role required
  • Minimum of 2 years experience in a supervisory or team lead role preferred
  • Good working knowledge of Word, Excel, Outlook and Internet Explorer
  • Ability to listen and convey messages in a clear, concise, and empathetic manner using the appropriate communication medium; excellent verbal and written communication skills
  • Must be able to effectively communicate between consumers, team members, and management
  • Above average planning, time management and detail skills
  • Must be a problem solver, self- motivated and results oriented
  • Ability to multi-task; excellent time management skills
  • Demonstrated ability to train and develop new and existing staff
  • Professional demeanor and dependable
  • Strong leadership skills, including the ability to effectively manage multiple projects simultaneously
  • Flexible to work extended hours and weekends as needed

Ops Support Supervisor Resume Examples & Samples

  • To review and process Invoices and apply the Citi Expense Management Policy (CEMP)
  • Must ensure all invoices and/or expense reports processed are completed within Service Level Agreement (SLA) standard and Accuracy agreements to maintain customer satisfaction
  • Ensure the quality of the processing of the invoices with the error log tracking and by conducting improvement meetings and taking actions to prevent recurrence
  • Communicate with employees in the countries in scope, to verify and obtain missing invoice and/or expense report information
  • Communicate with local Business Units in the countries in scope, to maintain a good flow of any new or improved process
  • Assist the manager with any daily task as assigned
  • Escalation and Incident resolutions
  • Support the ESC Invoicing team members as Subject Matter Expert (SME)
  • Act as Subject Matter Expert (SME) when assigned by Product Support Leader and attend/lead/deliver training sessions as required
  • Actively participate in Special projects to ensure success
  • Provide Implementation support for new processes or countries (such as testing and processing)
  • Keep metrics in a daily basis, such as the daily activities coordination and the monthly graphs to show trends
  • Analysis of the metrics and preparation for possible future impact
  • To conduct Improvement meetings, one on ones and performance review sessions with all team members
  • Ensure all administrative tasks for the team members assigned are completed on a timely manner according to Citi’s guidelines
  • High school diploma (or equivalent)
  • Some college preferred
  • Able to speak, read and write Spanish and English
  • Must also be proficient with Microsoft Word, Excel, Access and Powerpoint
  • Must be very organized
  • Analytical, flexible, team-oriented
  • Must be able to pay close attention to detail
  • Proof reading documents required
  • Must be able to communicate effectively with all levels of management and staff internal and external in English, Spanish and/or Portuguese
  • Excellent Verbal and Written communication skills are essential
  • Must be a team player and have the ability to assist others without direction
  • Must be self-motivated and be able to motivate others
  • Tools: MS Office (Outlook, Word, Excel, PowerPoint, and Access)

Quality Support Supervisor Resume Examples & Samples

  • 1) Maintain health and safety manuals. Comply with corporate, state, federal and local regulations and contract requirements
  • 2) Provide guidance to assist in the interpretation of and compliance with quality related contract requirements
  • 3) Maintain safety, health and environmental records. Support issuance of work permits for continued improvements of quality and safety
  • 4) Conduct special evaluations, quality surveys and audits. Compile reports and findings of surveys and audits for company officials for review and make action recommendations as required
  • 5) Conduct accident investigations. Complete and maintain required reporting
  • 6) Maintain current files of all technical documents, instructions, procedures and requirements necessary for implementation of an effective quality assurance program

Board Support Supervisor Resume Examples & Samples

  • Performing meeting coordination; scheduling and planning meetings using electronic calendars
  • Work with computer software to create, format and edit documents, and to create, modify, format and print spreadsheets, find and replace data and work with basic formulas and functions
  • Conduct travel planning; scheduling multiple travelers, working with hotels and venues to coordinate events
  • Working with boards or commissions or supporting other eternal stakeholders

Desktop Support Supervisor Resume Examples & Samples

  • Hands-on experience supporting mobile devices with an iOS or Android operating system
  • Experience working with external vendors and contacts to resolve complex issues
  • Proven experience working with a remote Technology team and are able to collaborative remotely
  • Technical knowledge in these areas is required
  • Microsoft System Center Configuration Manager
  • Active Directory Users and Computers
  • Software Distribution
  • Patch Management
  • Spyware/Malware removal
  • IOS and Android mobile device management client installation, training, and troubleshooting
  • VPN and RSA training and troubleshooting
  • IP Print troubleshooting
  • VB and or Power Shell scripting skills a plus
  • 10+ years of direct work experience
  • Excellent people skills – ability to build results-oriented relationships with technical and non-technical business partners; strong partnering and influencing skills
  • Strong follow-through skills, keen attention to deadlines, and the ability to be the driving force behind completion of projects and solutions to technical questions
  • Strong written and oral communication skills as well as strong listening and interpersonal skills
  • Ability to communicate ideas in both technical and user-friendly language
  • Highly self-motivated and directed; strong initiative to problem solve and improve processes
  • Able to prioritize and execute tasks in a high-pressure environment
  • Ability to work both independently as well as in a team environment with various levels of management
  • LI-KF1

Logistics Operations Delivery Support Supervisor Resume Examples & Samples

  • Develop strong relationships with all third party logistic providers, ensuring consistent high performance & customer results are achieved through a ‘can do’ attitude whilst supporting delivery of fundamental strategic change to operations via inclusion of new channels and automation
  • Influence 3PL’s through data driven decisions & tacit knowledge of operations
  • Ability to identify errors and weaknesses in processes
  • Support partners across all service work streams within the supply chain
  • Coordinate & develop deployment plans with multiple third parties to ensure delivery of strategic initiatives locally with the Superdry in-country operational lead
  • Take the operational functional program changes (both systemic and physical) and translate into meaningful local & consolidated delivery schedules with no/little referral

Appraisal Support Supervisor Resume Examples & Samples

  • Communicate initiatives and direction to their respective team and follow through to ensure complete execution
  • Field and resolve any customer service concerns associated with members of their team
  • Monitor workload and cycle time to insure customer service standards are maintained
  • Work with MD field supervisors to address any trends identified
  • Communicate and reconcile production deficiencies with outside appraisal resources
  • Notify upper management of significant or ongoing concerns identified within either the MD dept or individual RCO’s
  • Insure file audits are being conducted on a regular basis
  • Report on unit performance, productivity, and overall quality
  • Communicate to their team all departmental benchmarks regarding KPI performance and file quality, discuss individual performance to each KPI and coach as needed to raise individual performance to benchmark
  • Manage PTO, performance issues, and any potential HR concerns through partnerships with HR and their MD Manager
  • Additional duties as requested by Manager
  • Strong working knowledge of Microsoft Office products, specifically Excel and Word
  • Demonstrated ability to efficiently compile data and present that data in a comprehensive format
  • Must be able to quickly review and analyze data to understand individual and team production levels and identify areas of opportunity
  • Must have demonstrated time management and organizational skills
  • 5 - 7 years of claims experience required
  • 5 years prior supervisory experience preferred
  • Analytical and human relations skills are critical
  • Strong communication and excellent customer service skills
  • Leadership skills; ability to plan, organize, delegate and develop team members

Support Supervisor, PDC Resume Examples & Samples

  • Monitors activities to ensure the proper paperwork flow, consolidation of product and the locating of missing merchandise to enhance customer satisfaction by reducing irregularities
  • Oversees the processing of all accounting of inbound Sears to Sears returns insuring the proper type of credits are processed to the correct units
  • Processes daily production reports and prepares weekly Profit & Loss report including weekly flash to home office
  • Identifies and recommends needed changes to department manager and/or operations manager on the standardized processes for the functional area
  • Coordinates and monitors operations within the functional areas to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages
  • Promotes safety in work processes and associate performance by supporting company and/or facility safety programs by educating associates, and by ensuring a generally safe work environment
  • Establishes sound process improvement initiatives that drive year over year improvement
  • Assists in dealing with associate relation issues that arise in the assigned functional areas
  • Maintains inventory accuracy and control
  • Responsible for training new associates. Provides coaching and feedback to hourly associates
  • Ability to physically access all areas of working environment that he/she is responsible for to observe operations, observe associates, instruct in methods of operation, and assess needs

Seller Support Supervisor ES Resume Examples & Samples

  • Direct line management for the Seller Support Associate Advisor role
  • Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience
  • Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals
  • Conducts Seller interaction audits and provide coaching to improve performance
  • Fluent Spanish and English

Seller Support Supervisor FR Based Resume Examples & Samples

  • Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed
  • Participates in daily Kaizen events to identify and implement process improvement change initiatives
  • Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment

Production Support Supervisor Resume Examples & Samples

  • Coordinate and monitor the daily/weekly/monthly activities of other team members
  • Ensure timely acknowledgement and assignment of all requests received providing appropriate feedback to address any issues
  • Communicate with department leadership and/or other employees to set expectations on time to resolve more complex issues and follows up with helpdesk on status of issues reported for escalation
  • Facilitate department escalation meetings in order to review and implement processes that allow for smooth and efficient resolution of outstanding issues
  • Review with management individualized reports reflecting daily production and quality in order to accurately measure and monitor predetermined team and department goals
  • Ensure customer/client expectations are met relative to operational performance (i.e., service level agreements, performance guarantees or government mandates)
  • Monitor other teams within department to maintain performance using dashboards and key data metrics providing corrective action plans to effect change as needed
  • Participate in and work with multiple end to end processes
  • Will monitor response times of team support analysts across multiple locations nationwide
  • May review work of exempt and non-exempt personnel
  • 5+ years of Customer Service experience analyzing and solving customer problems
  • 1+ year of knowledge of the principles of project management
  • Candidates must be able to create, edit, copy, send and save documents, correspondence and spreadsheets in Word, Excel, Outlook, and SharePoint
  • Must be able to work a flexible schedule, including nights and weekends
  • Associate's or Bachelor's Degree (or higher)
  • 2+ years of Supervisory experience
  • 1+ years of experience with Optum Technology systems such as HPSM, UHG AppStore, Service Request Center, APS and Secure
  • Management experience in a support role
  • Previous experience monitoring remote employees

Claims Support Supervisor Resume Examples & Samples

  • Supervises and evaluates the work of the support staff; assists with the prioritization of work, assigning tasks to staff and monitoring progress and quality. Estimates short-term staffing needs schedules work hours to provide adequate coverage during peak periods, leaves, vacations, etc
  • Uses the objective setting and performance evaluation processes to ensure employees understand the expectations, receive regular feedback, and are appropriately rewarded
  • Deals decisively with performance and/or conduct issues using the performance management process. Recommends employment actions and uses various applications and management tools (including Manager Self Service, Applicant Management System, etc.) to process transactions, such as attendance, wage-and-hour, rewards/recognition, promotions, transfers, salary increases, etc
  • Promotes employee development through effective planning, verbal and written communications, and cross-training. Provides initial orientation and continued training/development of staff members, implementing new processes and systems as needed to align the staff with the department's needs and direction
  • Bachelor's degree preferred or equivalent experience

IT Regional Support, Supervisor Resume Examples & Samples

  • Provide organizational and technical leadership and administrative tasks for your team, such as performance appraisals, conflict resolution, budget management, etc
  • Provide IT consulting to internal customers relating to corporate IT services and products
  • Manage initiatives for the region and activities relating to your business processes
  • Assess and maintain key performance indicators (KPI) and provide corrective action when required
  • Coordinate IT Asset Management activities, including lease replacements compliance
  • Ensure full compliance with Bosch information security and data protection regulations
  • Design, develop and coordinate projects to enhance the capabilities of the department
  • Bachelor’s Degree in Information Technology, Business Administration or eight years of commensurate experience in a similar role
  • Prior manager experience with small- to mid-sized teams
  • Experience with the management of both personal and team activities; conflict resolution and negotiation skills; and possess knowledgeable of performance management
  • Strong leadership and organizational skills; possess solid written and oral skills
  • Be able to analyze complex situations and provide sound solutions in a timely manner
  • Understand and assume responsibility for the organization’s goals and objectives
  • Experience working in a team-oriented, collaborative environment
  • Good understanding of HR management principles, practices, and procedures
  • Have exceptional customer service orientation
  • You do not like/feel comfortable interacting with customers on a daily basis
  • You prefer a work environment focused more on systems and less on collaborative activity

Clinic Support Supervisor Resume Examples & Samples

  • Reviews operational problems / policies and recommends solutions and change to Medical Director
  • Three or more years of healthcare administration experience required, including one year of supervisory experience
  • Computer literacy
  • Knowledge of health care administration, clinic philosophy and policies and operating procedures
  • Knowledge of fiscal management systems
  • Knowledge of human resource management practices including supervision and staff development
  • Skill in organizing work to achieve clinic goals and objectives
  • Ability to research and prepare comprehensive reports
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease

Internal Support Supervisor Resume Examples & Samples

  • Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point
  • Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations
  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
  • Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being

Regional Process & System Support Supervisor Resume Examples & Samples

  • Day to day process support for operations and management
  • Local processes and their functional requirement specifications
  • Process Optimization Support
  • System (Zendesk) Management and SeaLog system Test
  • Productivity Reporting and Analysis, Data Quality reporting and Analysis
  • Company system management (Quotation Tool, EIPP, eSALES commission for Less than Container Load)
  • Shared Service Centre operational support
  • On Line Training management
  • Carrier Integration and performance monitoring
  • Seafreight logistic support, Business Objects
  • Recruitment for new staff as the need arises
  • Appraisals for the staff
  • College or above
  • Major in International Trade / Business English is preferred
  • Fluent English, Cantonese and Mandarin
  • 0-2 years Project Management Experiences is preferred
  • 0-2 years direct Leadership Experiences is preferred
  • 2-5 years Logistics or BPO Background is preferred
  • 0-2 years Sea Logistics Experiences
  • Strong Process Analysis
  • Strong Forwarding knowledge, Technical Support, Solution Minded
  • Familiar with Company system (CIEL, KN Rates,Ies) knowledge
  • Microsoft to intermediate level especially Excel

Tier, Tech Support Supervisor Resume Examples & Samples

  • Responsible for directing and implementing a broad range of customer care technical support activities
  • Supervisor responsible for the day-to-day operations of a team of customer care technical support representatives that respond to inquiries from customers and installation and service personnel who are having problems using the company's products
  • Develops telephone customer service, sales and negotiation skills of customer care representatives and motivates representatives to obtain sales and service goals. Develops and promotes a customer-driven service culture
  • Resolves complex or sensitive customer complaints, handles and resolves difficult telephone calls or technical issues
  • Ensures compliance with technical support service standards, policies and procedures. Ensures training, monitoring and coaching of technical support personnel and sets priorities for, leads and participates in the review of performance of staff
  • Coordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements

Global Revenue Support Supervisor Resume Examples & Samples

  • Work varying schedules to reflect the business needs
  • 2 year minimum reservation sales experience
  • Excellent oral communication skills a must
  • Experience working in a high volume, high pressure environment with multiple phone lines
  • Ability to effectively interact with customers, management staff and other employees in a professional manner
  • Knowledge of the internet a must
  • Knowledge of the GDS and Extranets preferred
  • Managing and directing the daily activities of the support center agents
  • Supervising, planning and managing functions within the support center
  • Carrying out supervision, call monitoring, coaching, training, disciplining and reviewing all agents
  • Acting as an information source and answering agent questions, assigning tasks, following up and giving instructions as needed
  • Following up and resolving customer complaints and questions
  • Compiling reports and data for the manager
  • Monitoring attendance, scheduling breaks on a daily basis
  • Communicating solutions, successes and opportunities to the Director of Global Revenue Support
  • Practicing and ensuring compliance with Benchmark Standard for Brilliance

Client Solutions Support Supervisor Resume Examples & Samples

  • Assists and supervises those assisting Account Executives in seekingnew customers through various prospecting methods including direct mail,television monitoring, radio monitoring, newspaper monitoring, printmonitoring, and internal research tools
  • Aids and supervises those that aid Account Executives in buildingcl