Support Services Supervisor Resume Samples

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M Bogisich
Mozelle
Bogisich
38984 Myra Meadows
Phoenix
AZ
+1 (555) 824 0555
38984 Myra Meadows
Phoenix
AZ
Phone
p +1 (555) 824 0555
Experience Experience
Phoenix, AZ
Support Services Supervisor
Phoenix, AZ
Jacobs-Runolfsson
Phoenix, AZ
Support Services Supervisor
  • Provides feedback to manager regarding general team performance to be considered for performance evaluations
  • Develop and manage team work schedule to effectively provide support 7 days a week
  • Provide feedback to manager regarding direct report performance and personnel issues
  • Develop and manage service strategy to mitigate hardware, software, and network issues
  • Develops, coaches and/or mentors staff. Assists in the leadership or organization of department meetings and communications. Tracks productivity of staff
  • Consistently provide practical / relevant recommendations for improvements to process or practices and participates in the implementation
  • Assist in hiring and training of new employees, including bi-weekly 1 on 1 meetings to track and review individual performance and goal attainment
New York, NY
Alewife Support Services Supervisor
New York, NY
Wolff and Sons
New York, NY
Alewife Support Services Supervisor
  • Assess performance and make recommendations for annual programs such as Talent Review and Year End Compensation
  • Effectively manage employee performance issues and corrective actions
  • Ensure that employees are working in a safe and compliant manner
  • Recognize and appreciate employee contributions and support workforce diversity
  • Provide effective leadership through
  • Ensure the use of safe work practices and behaviors
  • Individual goal setting/performance reviews
present
Philadelphia, PA
Civil Engineering Program & Support Services Supervisor
Philadelphia, PA
Corkery LLC
present
Philadelphia, PA
Civil Engineering Program & Support Services Supervisor
present
  • Works closely with the Project Manager, Engineering Technician, Production Control Specialist and the Facilities Range and Maintenance Lead
  • Prepares and provides project packages for Market Research Quotes and Reports, and Purchase Requests along with supporting documentation and staff coordination
  • Oversees the development, assistance and preparation of US Air Force Civil Engineering documents and documentation in support of the Avon Park Civil Engineering Base Operations Support contract
  • Responsible to maintains a technical library, maintains project status information and provides and prepares updates for recurring management status reports such as staff calls, work order review boards, and project management reviews
  • Working supervisor responsible for coordination and oversight of the CE Project initiation development, approval design, oversight of projects and subcontractors supporting projects
  • Supervises Vehicle Maintenance group responsible for maintaining government owned vehicles and contractor provided vehicles
  • Supervises Purchasing, Supply and Fuel Support functions
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
DePaul University
Bachelor’s Degree in Business Administration
Skills Skills
  • Strong knowledge of operation functions, systems, policies and procedures for the assigned area
  • Thorough knowledge of computer applications and/or the equipment used in the assigned area
  • Good organizational, decision-making, and problem-solving skills
  • Maintains department quality expectations and standards
  • Strong interpersonal, verbal and written communication skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Thorough knowledge of banking operations and human resources
  • Intermediate knowledge of healthcare A/R, specifically in Medicare billing
  • Able to multitask and manage multiple priorities simultaneously
  • Capable of working in a continually fast paced environment
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15 Support Services Supervisor resume templates

1

Support Services Supervisor Resume Examples & Samples

  • Manage team of Help Desk Technicians to provide day to day support in the following areas
  • Desktop– Windows 7, Mac OSX, MS Office, Outlook, Internet Explorer, Google Chrome
  • Active Directory user administration
  • Broadband VPN connectivity (Cisco client, SSL)
  • Company Blackberries, iOS (iPhone/iPad) and Android phones
  • Various applications systems and user access
  • PC and laptop build process
  • Deployment of upgrades
  • Develop and manage team work schedule to effectively provide support 7 days a week
  • Provide work directions and mentor staff in efficiently resolving problems
  • Develop and manage service strategy to mitigate hardware, software, and network issues
  • Assist with communicating all scheduled and unscheduled outages
  • Set deadlines to ensure timely completion of work
  • Coordinate with IT Infrastructure team on escalations and procedures
  • Analyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems
  • Analyze metrics to continuously improve Help Desk performance
  • Perform root cause analysis to eliminate frequent recurrence of issues
  • Monitor trends and provide weekly IT Help Desk metrics and performance/status reports
  • Manage Service Level Agreements (SLAs) to establish problem resolution expectations and time frames
  • Develop policies and procedures that outline how problems are identified, documented, assigned and corrected
  • Carry out supervisory responsibilities such as interviewing, hiring, and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
  • Manage additional technology projects as needed or assigned
2

Alewife Support Services Supervisor Resume Examples & Samples

  • Ensure appropriate staffing levels and skill sets are maintained
  • Ensure the use of safe work practices and behaviors
  • Recognize and appreciate employee contributions and support workforce diversity
3

Support Services Supervisor Resume Examples & Samples

  • GIS Systems
  • Business Analytics (Model financial impacts to identify, size and prioritize business opportunities; comprehend operational challenges, scope current state and baseline key performance metrics etc…)
  • Management Software (Program Management, Net Books, Cityworks etc…)
  • Minimum six (6) years of extensive knowledge of principles and practices of management, budgeting, and cost control, preferably in a transportation environment; with two (2) years of supervisory experience
  • Mastery knowledge of support services management and skill in applying a comprehensive range of principles, concepts, and practices concerning administration sufficient to evaluate, adapt, or modify plans and procedures concerning property facilities, utility systems, buildings, equipment, and associated services
  • Mastery knowledge of operations management for facilities repairs, renovations, construction and staff relocations to the extent that the incumbent can manage all facets of a facilities program, including, but not limited to, budgetary, contract oversight, customer service, safety, and inspection considerations. Demonstrated project management and leadership experience and a strong background in developing and implementing safety and environmental program by providing oversight for safety and compliance issues
  • Advanced knowledge of warehousing and inventory management policies, procedures, guidelines and standards; federal, District of Columbia and DDOT policies and procedures relative to procurement, contracting, financial management and personnel management
4

Support Services Supervisor Resume Examples & Samples

  • Intermediate knowledge of healthcare A/R, specifically in Medicare billing
  • Advanced knowledge of ACE/PBAR and/or workflow processes
  • Proficiency in contract payer methodology, managed care and commercial insurance
  • Bookkeeping and/or Accounting knowledge helpful
  • 4 year college degree in Business Administration, Finance or Health Administration or equivalent experience
  • 3 – 5 years of experience in Healthcare Administration or Business Office
  • 1 – 2 years supervisory experience
  • Call Center environment with multiple workstations in close proximity
5

Support Services Supervisor Resume Examples & Samples

  • Provide manager with detailed information regarding rep attendance (i.e.: daily absences, tardies, requests for time off)
  • Continually evaluates processes and procedures for team. Maintains Procedure Manual
  • Provide feedback to manager regarding direct report performance and personnel issues
  • Provides feedback to manager regarding general team performance to be considered for performance evaluations
  • Assist in hiring and training of new employees, including bi-weekly 1 on 1 meetings to track and review individual performance and goal attainment
  • Insure employees have appropriate training and other resources to perform their jobs
  • Coordinate necessary schedules for rotating duties and monitor volumes, assigning and prioritizing tasks to maintain SLA
  • Serve as the backup in the Manager’s absence
  • Oversees day-to-day resource responsibilities for AUCA FSSC to include the management of internal and external email, fax, and telephone queues, project management, accounting adjustment approvals, and quality assurance. Point of contact for eGain and Cisco phone system
  • 4-6 years accounting experience
  • 2 + years of collections (preferred)
  • Must have ability to work independently and effectively with little supervision
  • Must have demonstrated ability for problem-solving
  • Must have strong leadership skills
  • Must have strong working knowledge of MS Excel, MS Access and MS Word
  • Able to interact within a team environment
  • ARAMARK Uniform Service Collections (Desired)
  • RAS Operating System (Desired)
6

Support Services Supervisor Resume Examples & Samples

  • Provides leadership in facilities service activities that may include, but are not limited to, Facilities Call Center support, work order processing, vehicle rentals, purchase requests, fuel card administration, creation of PowerPoint presentations, arranging team and departmental meetings, and creating reports for key performance indicators
  • Supports the development and ongoing maintenance of Facilities documents for the Quality Management System
  • Plans subordinate activities using established guidelines, procedures and policies
  • Participates in the development and revision of department policy and operating procedures; participates in the development of programs and processes for training personnel
  • Participates in continuous improvement activities for the Facilities Support Services Department
  • Develops and maintains up to date accurate documentation of administrative procedures and represents the group with outside agencies
  • Represents the group as primary contact with internal or external customers; develops and maintains accurate documentation to ensure compliance with security and safety regulations
  • Participates in the planning, selection, retention, and development of human resources to ensure the availability of the required staff; assesses employee performance and conducts performance appraisals
  • Typically requires a Bachelor’s degree and six or more years progressive experience. Equivalent professional experience may be substituted in lieu of education
  • Must demonstrate a basic understanding of Support Services principles, concepts, techniques and regulations
  • Must possess leadership skills including planning, scheduling, and coordinating work assignments to meet project milestones or established completion dates; the ability to contribute to the development of new processes and; resolve non-routine managerial issues
  • The ability to work independently or lead in a team environment is essential as is the ability to work extended hours as required
7

Long Term Support Services Supervisor Chicago RN Resume Examples & Samples

  • Attend field visits as needed with Nurse and SW Case Managers for complex cases
  • Assist with operations planning, policy and procedure development and creating workflows
  • Assist LTSS manager in working with staff members to provide guidance with complex waiver cases, conduct coaching sessions and develop goals
  • Provide office back up to LTSS manager as needed
  • Oversee the utilization review process to ensure accurate and timely prior authorizations, concurrent and retrospective review activity
  • Engage with waiver providers as needed via face to face agency visits
  • May be responsible for increasing patient adherence through education to optimize heath and minimize complications and exacerbation
  • Assist with the grievance and appeals process to ensure timely and appropriate resolution
  • Oversee the weekly productivity of LTSS care management team
  • Provide back up for waiver trainer and provide 1:1 or group staff training on updated processes
  • Track staff training attendance and curriculum
  • Strong time management, organizational, research, analytical, negotiation, and customer service skill
8

Support Services Supervisor Resume Examples & Samples

  • Resource management of personnel
  • Completing and presenting statistical, financial and quality assurance reports
  • Preparing, distributing and evaluating client and patient questionnaires and assessing verbal comments
  • Provide on-going training to employees as well as maintain good staff relations and morale
  • Ensure that all services are carried out in a safe and efficient manner ensuring that all infection control, cleaning and safety standards are adhered and assist with the ongoing analysis of food production and procurement
  • Participate in menu development, recipe standarization and all work activities related to food service
  • High School Diploma required. Associate or Bachelor Degree preferred
  • CSNM designation is an asset
  • Requires a minimum of 2+years supervisory experience managing in a Food Service or Environmental Services environment
  • Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff
  • Excellent customer service, organization and planning skills
  • Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information
9

Lab Technician Support Services Supervisor Resume Examples & Samples

  • Optimally schedules and distributes personnel during periods of varying work load
  • Reviews specimens to ensure they are collected and processed according to established time and quality standards
  • Acts as liaison between medical staff and clinical laboratory to clarify orders, obtain missing information, resolve problems, and coordinate the processing of special and routine tests
  • Ensures compliance with federal, state, and local, medical center, and departmental regulations and policies
  • Responds to patient care issues to maintain quality of service
  • May oversee the collection and documentation of patient fees
  • Determines the supplies needed for operation of assigned area(s) within the laboratory
  • Maintains a cost effective budget and keeps current with new products and vendors
  • Assists in the coordination and maintenance of the laboratory disaster plan
  • Collects workload data and other statistical data as required
  • Minimum five (5) years of technical experience in a clinical laboratory
  • Minimum one (1) year of supervisory experience
10

Support Services Supervisor Resume Examples & Samples

  • Intermediate knowledge of ICD9/CPT4 codes and payor requirements
  • Working knowledge of National Uniformed Billing Code, CPT/HCPC, ICD-9 and UB-04
  • Intermediate knowledge of HIPAA guidelines
  • Ability to multi-task
  • 4 year college degree in Business or Healthcare Administration preferred
  • 3 -5 years experience providing leadership and management direction related to areas in the Revenue Cycle , Billing, AR collections or Dispute Commercial processes within a multi-facility environment
  • Experience as a Patient Accounts Supervisor preferred
  • Experience with business process redesign desirable
  • Must be able to work in sitting position, use computer and answer telephone
  • Moderate travel required
11

Lab Tech Support Services Supervisor Resume Examples & Samples

  • Supervises and ensures the quality, quantity, and reliability of the work performed by all laboratory support staff
  • Ensures that work areas are maintained for cleanliness, safety, and aesthetics
  • Provides staff with ongoing training, orientation, evaluation, coaching, and disciplining
  • Fosters teamwork and harmonious relationships within the department. Handles and resolves patient and staff concerns in a timely manner
  • Develops procedures and systems to meet patient care, staff and physician needs
  • Maintains and updates departmental manuals
  • Maintain computerized access for all laboratory specimens
12

Client Operations Support Services Supervisor Resume Examples & Samples

  • Minimum 4 years customer service experience in a business-to-business environment or technical support experience required
  • Minimum 2 years lead or supervisory experience required
  • Minimum 2 years notifications systems or internal notification systems experience preferred
13

Support Services Supervisor Resume Examples & Samples

  • Supports the HCA Code of Conduct. Demonstrates behaviors consistent with organization mission and goals
  • Ensures patient/personal safety by maintaining a safe and therapeutic environment and adhering to Safety Program and Infection Control Programs
  • Supports hospital and departmental Performance Improvement Goals
  • Demonstrates and promotes Plaza Medical Center of Fort Worth’s Mission and Values philosophies
  • Provide a safe, clean, and attractive environment
  • Accepts accountability and responsibility as a member of the Environmental Services Department
  • Demonstrates sensitivity to the needs of the bariatric patient
  • Day shift; rotating weekends
14

Support Services Supervisor Resume Examples & Samples

  • Ensures projects are completed on schedule following established procedures and schedules
  • Monitors department budget, timelines, staffing, space and equipment needs
  • Maintains harmony among employees and resolves grievances
  • Resolves errors and complaints from client departments and other managers
  • Performs ongoing operational tasks for professional unit, as needed
  • N/A
  • Release of Information (ROI) experience highly preferred
  • Experience supervising union staff (i.e. USW/7600) highly preferred
  • Current or prior staffing/scheduling/payroll experience highly preferred
15

Civil Engineering Program & Support Services Supervisor Resume Examples & Samples

  • Working supervisor responsible for coordination and oversight of the CE Project initiation development, approval design, oversight of projects and subcontractors supporting projects
  • Oversees the development, assistance and preparation of US Air Force Civil Engineering documents and documentation in support of the Avon Park Civil Engineering Base Operations Support contract
  • Prepares and provides project packages for Market Research Quotes and Reports, and Purchase Requests along with supporting documentation and staff coordination
  • Responsible to maintains a technical library, maintains project status information and provides and prepares updates for recurring management status reports such as staff calls, work order review boards, and project management reviews
  • Works closely with the Project Manager, Engineering Technician, Production Control Specialist and the Facilities Range and Maintenance Lead
  • Routinely conducts coordination and communicates with other Air Force installation activities, contractors, and Avon Park tenant activities
  • Supervises Vehicle Maintenance group responsible for maintaining government owned vehicles and contractor provided vehicles
  • Supervises Purchasing, Supply and Fuel Support functions
  • 10 years Air Force Civil Engineering division experience with increasing responsibility
  • Bachelor Degree is desired
16

Support Services Supervisor Resume Examples & Samples

  • Supervise daily operations and activity
  • Assists and provides direction to subordinates as required
  • Coordinate multiple operational tasks supporting the department
  • Interviews, trains, evaluates and disciplines staff
  • Ensures projects are completed on schedule following procedure and protocol
  • Resolves errors and complaints
  • Performs ongoing operational tasks for operational tasks for department as needed
17

Support Services Supervisor Resume Examples & Samples

  • Coordinate, supervise and accountable for the daily / weekly / monthly activities of a team of 15 to 20 Medical Collections Representatives
  • Consistently provide practical / relevant recommendations for improvements to process or practices and participates in the implementation
  • Undergraduate Degree (or higher) or High School Diploma / GED with 10+ years of equivalent work experience in customer service, auditing, billing, or collections
  • 3+ years of supervising customer service, auditing, billing, or collections experience
  • Experience in Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation and payment
  • Experience in solving approach to quickly assess current state and formulate recommendations
  • Experience with Med Series 4
18

Support Services Supervisor Resume Examples & Samples

  • Capable of working in a continually fast paced environment
  • Able to multitask and manage multiple priorities simultaneously
  • Works with Sales and internal departments to research and resolve client concerns
  • Works with external Clients to research and resolve concerns
  • Trains and supervises Dispatchers and Service Representatives
  • Assists dispatch (taking calls, handing client issues/concerns)
  • Monitors employee attendance, punctuality and ensures compliance with standards
  • Administers biweekly payroll ensuring timely and accurate submission
  • Monitors and tracks the progress of routes via Roadnet routing system
  • Dispatches calls to routes via Roadnet routing system
  • Works with service reps and dispatchers to correct service issues
  • Audits routes for compliance with protocols and standards
  • Runs routes when needed during staffing shortages
  • Addresses employee performance issues/initiates retraining
  • Maintains and updates routes (adding/moving/deleting stops, updating instructions)
  • Administers department injury and vehicle accident reporting requirements
  • Monitors department material inventory and submits replenishment orders as needed
  • Monitors employee usage of company cell phones and other equipment and ensures compliance with protocols and standards
  • Escalates issues/concerns to Manager as appropriate
  • Ensures employee compliance to local and departmental protocols and standards
  • Ensures employee compliance to Corp Logistics protocols and standards
  • Ensures employee compliance to Corp Fleet Policies
  • Ensures employee compliance to Corp Safety standards
  • Maintains department quality expectations and standards
  • Maintains a clean and safe working environment
19

Support Services Supervisor Resume Examples & Samples

  • Participates in the enforcement of facility policies and procedures and administrative direction related to staff of Environmental Services, Engineering and Maintenance, Respiratory, Food and Nutrition, Telecommunications, Security, Admitting, Radiology, Laboratory and Pharmacy on off-shifts and weekends
  • Assists with overseeing the departments under the supervision of the Assistant Director of Nursing and intervenes with addressing issues, as necessary
  • Monitors personnel general performance and takes corrective and disciplinary action, when necessary
  • Assists with evaluating the staffing requirements necessary to support operations and to perform all the services rendered by the Departments in an efficient and productive manner
  • Resolves problems/issues requiring administrative authority and/or professional knowledge
  • Assists with building and maintaining productive inter/intra departmental working relationships to optimize operations
  • Assists with overseeing day-to-day supply maintenance
  • High School Diploma or equivalent, required. Knowledge of Operations Management, Environmental Services and/or Support Services as normally acquired through completion of Bachelor's Degree
  • Minimum of three (3) years Hospital management experience, required
  • Ability to manage in a diverse environment with a focus on customer service
20

Evening Support Services Supervisor Resume Examples & Samples

  • 3-5 years of experience as an Environmental Services and Transportation Supervisor
  • Training and education in Environmental Management
  • Exceptional customer services skills
  • Experience in floor care process, carpet care process, terminal (universe) cleaning process, and waste management