Supervisor Support Resume Samples

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BB
B Brekke
Brenna
Brekke
163 Collier Turnpike
New York
NY
+1 (555) 151 6686
163 Collier Turnpike
New York
NY
Phone
p +1 (555) 151 6686
Experience Experience
New York, NY
Supervisor, Sales Support
New York, NY
Jones-Herman
New York, NY
Supervisor, Sales Support
  • Provides direction and motivation of direct reports in order to maintain productivity and quality of all orders. This includes the monitoring of the OPTIX and Synergy databases
  • Ensure that work is performed consistently with HD Supply policies and procedures
  • Responsible for on-going educational and career development of existing staff to include problem/conflict resolution, global knowledge of case processing, and accomplishment of personal objectives
  • Act as key escalation point for agent concerns Performs regular audits to ensure illustrations are processed effectively and service standards are met. Meet with staff regularly to review audit results and coach accordingly
  • Works with the various sales channels to ensure their direct reports are providing the necessary assistance in order processing
  • Assists direct reports by preparing development plans and encouraging future growth
  • Manage the hiring process to include screening potential candidates and conducting interviews. Work with VP to maintain overall staffing levels. Makes or recommends termination, and performance improvement plans, and conducts performance and salary reviews
Philadelphia, PA
Supervisor, Quality Document Support
Philadelphia, PA
Hirthe and Sons
Philadelphia, PA
Supervisor, Quality Document Support
  • Mentoring, training and coaching of staff to achieve a high level of competency
  • Mentoring and coaching of current staff
  • Maintenance of reports and programs to record work activities and record progress / metrics for the QDS team
  • Assists with the development of reports to manage inventory metrics and turnaround times surrounding the documentation of BCO SOP’s, User Guides, Bulletins, etc
  • Directly reports to Support Service Manager and assists with leading and managing daily operations of the QDS team to provide excellent support to internal and external customers
  • On-boarding, mentoring and coaching of new hire employees
  • New hire on-boarding, mentoring and internal QDS training
present
Chicago, IL
Technical Support Maintenance Supervisor
Chicago, IL
Hegmann-Franecki
present
Chicago, IL
Technical Support Maintenance Supervisor
present
  • Sets priorities for team members to meet daily deadlines; may delegate control over established work flow. Co-ordinates work flow and work quality
  • Works to control costs related to work in team managed, within budgetary constraints
  • Builds an environment that supports co-operation and cohesiveness among the work team; makes statements about common interest
  • Manages the performance of business or technical support or production team
  • Makes sure that cGMP (current Good Manufacturing Practices), GMP procedures and recommendations from the authorities are respected
  • Understands, applies and refers to standards
  • Sees logical relations: identifies links between different components of a problem or situation related to own work team
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Baylor University
Bachelor’s Degree in Business
Skills Skills
  • Ability to work without close supervision and to exercise independent judgment and problem solving in a professional area
  • Strong ability to work under time constraints and meet tight deadlines
  • Ability to communicate precisely and professionally in both verbal and written communication with internal and external customers alike
  • Strong attention to detail and accuracy
  • Ability to provide excellent customer service to both internal and external customers
  • Demonstrated ability to effectively communicate with Account Executives, Outside Sales Representatives, customers, and other functional groups as necessary
  • Strong people and relationship management skills
  • Strong written and verbal communication skills
  • Strong computer skills including Windows based applications (Word, PowerPoint, Excel, Access) and workflow software
  • Demonstrated ability to motivate, lead, coach and counsel team members
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15 Supervisor Support resume templates

1

PSC Supervisor Support Resume Examples & Samples

  • This position will include shifts which cover center hours from 7am to 11pm Monday through Friday and between 9am and 5pm on Saturday and Sunday (only during peak scoring periods)
  • May be required to work a rotating shift schedule and weekends (only during peak scoring periods)
  • Provide knowledgeable responses to inquiries in a courteous and professional manner
  • Contribute to on-going department process development and improvement
  • Track, update and organize team resources on a daily basis
  • Respond to Supervisor inquiries sent to team email inbox when needed
  • High School Diploma or equivalent required. College Degree preferred
  • Must be able to speak English clearly and professionally
  • Must have demonstrated excellent interpersonal skills and the ability to manage simultaneous tasks
  • Proven ability to work as a member of a team is required
  • Must have excellent oral and written skills
  • Excellent attendance is required
  • Experience working with a PC and a Windows environment is required
  • Experience with Microsoft Office PowerPoint, Excel and Word
  • Background in video creation/editing preferred, but not required
  • Previous Pearson scoring experience preferred
2

Supervisor, Payment Support & Analytics Resume Examples & Samples

  • Assists in developing, implementing, and maintaining internal controls to safeguard Company assets
  • Assists in selecting, training, directing, and motivating department personnel
  • Prepare ROI analyses as needed for various projects and contracts
  • Review key payment metrics to identify trends and potential opportunities for cost reduction
  • Recommends ways to improve operational efficiency and reduce costs
  • Ensures compliance with internal payment policies/best practices and industry regulations
  • Prepares presentations for executive management
  • Oversees administration, security and integrity of Merchant ID Database
3

Supervisor, Sales Support Resume Examples & Samples

  • Provides direction and motivation of direct reports in order to maintain productivity and quality of all orders. This includes the monitoring of the OPTIX and Synergy databases
  • Conducts reviews and coaching session for all direct reports to ensure development and improved performance
  • Handles issues escalated from direct reports
  • Leads and motivates a team to ensure department and corporate goals are met or exceeded
  • Works with the various sales channels to ensure their direct reports are providing the necessary assistance in order processing
  • Assists direct reports by preparing development plans and encouraging future growth
  • Ensures accurate processing of representative payroll and time sheet records
  • Sets work flow direction/assignments for Account Coordinators and Sales Operations Specialists
  • Serves as the primary customer contact responsible for monitoring and tracking orders through to completion
  • Assists Sales Representatives by monitoring orders and assisting orders through the work flow channels. Escalates order delay issues to the Manager of Service Operations as appropriate
  • Provides updates on order status to customers, Sales Representatives, and Sales Executives as appropriate
  • Reviews finalized orders and ensures they are routed appropriately to Project Management or Account Service Representatives (ASRs)
  • Works with Account Coordinators and Sales Operations representatives to remove gating issues associated with incomplete projects
  • Completes Customer Service Record (CSR) requests
  • Monitors posting of sales credits to CB customer accounts
  • Identifies and implements process improvements that will result in faster data entry and with fewer errors
  • Monitors calls to ensure our customers are having the best experience possible
  • Performs daily audits to ensure departmental tasks are being worked in a timely manner and project jeopardy codes are being used appropriately
  • Remains current on technical information regarding Cox's telephony, data, and video products and the order completion process
  • BS/BA Degree in Business Administration, Management preferred
  • Generally 3-5 years relevant work experience, preferably in the communications industry. Time may be credited for college coursework in applying experience requirements
  • Certification may be required in some areas
  • Valid Arizona Driver License with driving record that meets Cox standards
  • Understanding of Cox Business product sets
  • ICOMS or Business Process Management system experience preferred
  • Demonstrated ability to effectively communicate with Account Executives, Outside Sales Representatives, customers, and other functional groups as necessary
  • Demonstrated ability to analyze orders to determine accuracy and completeness
  • Demonstrated ability to manage multiple tasks
  • Strong organizational and administrative skills
  • Strong computer skills including Windows based applications (Word, PowerPoint, Excel, Access) and workflow software
  • Demonstrated ability to motivate, lead, coach and counsel team members
4

Supervisor, Sales Support Resume Examples & Samples

  • Assigns team workload and coordinates staffing needs to ensure illustrations are processed in a timely manner while managing customer expectations and satisfaction
  • Prioritizes and balances on-going SSA workload among staff to maintain service standards
  • Provides and/or oversees SSA on-boarding and training
  • Responsible for on-going educational and career development of existing staff to include problem/conflict resolution, global knowledge of case processing, and accomplishment of personal objectives
  • Act as key escalation point for agent concerns Performs regular audits to ensure illustrations are processed effectively and service standards are met. Meet with staff regularly to review audit results and coach accordingly
  • Work with carriers, producers, sales staff and any other internal staff to respond and resolve escalated issues
  • Understands client contractual arrangements to best manage account relationships
  • Manage the hiring process to include screening potential candidates and conducting interviews. Work with VP to maintain overall staffing levels. Makes or recommends termination, and performance improvement plans, and conducts performance and salary reviews
  • Leading regularly scheduled meetings with staff to review sales goals, priority cases, provide general updates and information, and identify opportunities for improvement in process. Participate and/or facilitate regularly occurring meetings with client services counterparts to help drive business
  • Effective interpersonal and written communication skills
  • Capable of working independently as well as in a team environment
  • Experience with PC's in a Windows environment
  • Four year college degree in business or a related field or equivalent combination of education and relevant experience
  • Ability to work without close supervision and to exercise independent judgment and problem solving in a professional area
  • Ability to communicate precisely and professionally in both verbal and written communication with internal and external customers alike
  • Ability to react to change in a productive and positive manner
  • Ability and willingness to support team to accomplish team goals
  • Minimum 1 year experience as SSA
  • Proven leadership ability (credibility with carriers, peers, trust, process review to get things accomplished, using resources effectively)
  • Solid interdepartmental, carrier, and external customer relationships
  • High level understanding of all Crump internal departments and how they relate to case management process
5

Supervisor, Sales Support Resume Examples & Samples

  • Coordinates the daily activities of the Advertising Sales Support Analysis professional team. Provides support and solutions in operational areas as needed
  • Sets and effectively communicates team goals and priorities
  • Supports field training by ensuring proper procedures, operations, and methods are used
  • Assists on special projects as needed by management
  • Develops and fosters positive working relationships with related departments, vendors, and third party partners
6

Supervisor Bta Business Apps Support Resume Examples & Samples

  • Manage support team (based in Bangalore and Pune) and Finance application Support
  • Coordinate with global team leads for case handling via a “follow-the-sun” support model
  • Maintain (to incorporate changes as a result of support & maintenance releases and major program launches) support documentation for process and systems functionality & operations
  • Sound knowledge around Application Support with interest to discover business process and functionality
  • Manage analyst team to apply configuration changes to Expense Management Tool, Procurement Tool and Finance reporting Tool
  • Plan and execute “war room support” (immediately after major program launch) as well as ongoing support for implemented functionality
  • Liaison with the IT Level 2 Support and Level 3 Technical Teams to provide technical solution expertise for production issues and minor enhancement requests
  • Provide testing services for support & maintenance releases – defect fixes and minor enhancements
  • Acts as the single point of accountability for business customers’ satisfaction with production support services provided by both the business support team and IT support team
  • Analyze support data to identify root causes of issues. Collaborate with partners to implement process, training, or system improvements to resolve
7

Supervisor, Ad Sales Support Resume Examples & Samples

  • Coordinates the daily activities of the Advertising Sales Support & Analysis professional team. Provides support and solutions in operational areas as needed
  • Supervises work performance and ensures adherence to policies and procedures
  • Coordinates and assembles sales materials
8

Supervisor, Sales Support Business Services Resume Examples & Samples

  • Leads and directs a team which supports the continuous improvement and ongoing processing of Business Class Sales and Orders
  • Manages a team that assists Sales Channels with creation, processing and closing of Sales Opportunities
  • Partners with Commercial Sales Leaders to ensure effective and reliable process and procedure communications
  • Effectively manages resources to meet and exceed established processing intervals
  • Develops and maintains Sales Order processing documentation, policies and procedures
  • Provides day-to-day operational support for the regional commercial Sales Support functions
  • Responsible for local implementation of workflows related to the Sales Support functions for Business Class
  • Advises, provides counsel, and educates management on their operational impact
  • Implements company policy, methodologies, procedures and practices at each location
  • Cultivates future leaders in the Sales Support functional discipline by providing development opportunities and career path planning
  • Makes, or reviews others, selection, disciplinary, termination, and compensation decisions
  • Works with key vendors and corporate leaders to define the necessary workflow roadmap to support new lines of business, products and campaigns
  • All other Duties as Assigned
  • Associate’s degree or equivalent experience required
  • 2 - 4 years leadership experience required
  • 2 - 4 years relevant work experience
  • Extensive Sales/Sales Support Experience
  • Extensive Cable Industry Sales and Operations Experience
  • Must have extremely strong verbal/ written communications skills, strong computer (MS Word, PowerPoint, Excel, Project, etc) as well as presentation and customer facing experience
  • Strong organizational development and business skills
  • Proven abilities in continual process improvement methodologies
  • Demonstrated history of leadership positions in high-volume, fast-paced environments requiring teamwork, flexibility and change management
  • Conversant with telecommunications/networking technologies as well as business analysis tools
  • Travel: 20% or more travel required for position
9

Supervisor Sales Proposal Support Resume Examples & Samples

  • Recruit, hire, train, supervise, coach and performance manage, 10 Proposal Coordinators and achieve SLA targets by adhering to client standards
  • Attend, lead and participate in team meetings
  • Develop customized solutions for new and current RFP response processes
  • Ensure team demonstrates customer service attitude through excellent knowledge of tools and processes
  • Participate in the development of process improvements that result in increased delivery speed and accuracy
  • Methodically track defects, and troubleshoot and solve inefficient approaches
  • Collaborate with VP Campaign Planning to understand and support client proposal requirements and ensure that Sales has the required sales materials and support information for all RFP responses
  • Supervise, guide and motivate Team and ensure high quality of work and customer service
  • Bachelor’s Degree in a relevant discipline
  • 2+ years of management experience, with emphasis on transactional processes and metrics
  • Exhibit a high level of financial and business acumen and an understanding of competition and performance goals
  • Understanding of how to create accurate proposal documents and deliverables
  • Ability to multi-task, manage own and other’s time, and prioritize work
  • Ability to identify root cause of issues and work quickly to resolve them
  • Ability to gather information, sort through complex issues, seek input from others and operate independently
  • Ability to actively listen and partner with others
  • Ability to act as an effective partner by establishing good give and take or win/win relationships
  • Prefer a basic level of Salesforce.com, Google Maps/Mapping software and excel knowledge
  • Must pass pre-employment drug & alcohol screen and background check
10

Cbna-o&t-operations Support Unit Supervisor Resume Examples & Samples

  • Preferably with accounting background or related course (CPA an advantage)
  • Previous work experience related to Cards and Bank Operations will be a big advantage
  • Has a positive work attitude with good analytical skills
11

Operations Support Unit Supervisor Resume Examples & Samples

  • 5+ years work experience of BPO/Banking operation. With knowledge of financial/banking operations, quality control, risk control
  • Knowledge & Experience of project management. (Process Improvement / Process Transition Project is preferred.)
  • 3+ years experience of managing people. 
  • Good Japanese language skill and good understanding of Japanese culture, good sense of client first, so that can communicate with Japan customers and maintain a good relationship
  • Business reading/writing level of English language is preferable. (Business reading/writing/speaking level of English language is required to handle the daily emails/conferences.)
12

Supervisor, Support Merchandise Team Resume Examples & Samples

  • Own the Online Order Pickup process and customer experience
  • Partner with the store fulfillment team to keep the pick-up location organized and
  • Floor coverage flexibility & dependability with schedules including nights and
  • Enjoy meeting and interacting with customers; demonstrates an energetic and
13

Support Center Supervisor Resume Examples & Samples

  • Assess issues from Field Reps, triage responsibilities, delegate tasks and provide operational support to Operations Manager
  • Serve as a direct point of contact for the Support Center team
  • Ensure that our Field Specialists receive an exceptional level of service or help with their questions and concerns
  • Resolve Support Center issues with Field based associates
  • Train and coach the Support Center team
  • Hold Call Center status meeting with project updates
  • Act as the liaison between Support Center team and Internal Operations Team
  • Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
  • 5+ years of experience in customer service; either for external customers or internal employees
  • 1-2 years directly managing a Call Center team previous experience managing a team of 6-8 individuals
  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
  • Provide timely feedback regarding the service provided to our Field Teams to Operations Management
  • Interact with our Field Representatives to provide information in response to inquire about programs or services
  • Handle general questions and escalate complaints according to guidelines established by the company. May be required to escalate a concern/issue to the
  • Internal Operations Management in order to get the complaint resolved
  • May be required to conduct additional research to resolve questions or concerns
  • You may be required to follow up with an individual associate until a question is answered or an issue is resolved
  • Update Internal Operations Team on important and urgent program changes
  • Create Staffing analysis/ report to ensure Call Center is staffed correctly at all times
  • Pull and create special reports to ensure the Support Center is working efficiently
  • 1-2 years directly managing a Call Center teaPrevious experience managing a team of 6-8 individuals
14

Supervisor, Payroll Operations & Support Resume Examples & Samples

  • Response and resolution for Payroll Telephone Helpline inquiries
  • Response and resolution for Payroll Questions e-mailbox inquiries
  • Timekeeper support for SAP Cross Application Timesheet (CATS)
  • Administration and execution of Wage Garnishments including services outsourced to ADP and integrated with SAP
  • Payroll transactions and processing for pay adjustments, corrections, one-time payments and final paychecks
  • Execution of off-cycle ACH and check payment runs and urgent same day payments
  • Time and absence quota corrections and updates
  • User acceptance testing of SAP system changes in assigned areas of responsibility
  • Other areas of responsibility as required by future process or organizational changes
  • Bachelor's / Master’s degree or equivalent experience
  • Minimum 5 years of recent payroll or related business experience
  • Demonstrated knowledge of Excel, Word, PowerPoint, Outlook
  • Proficiency in SAP HCM/Payroll or other similar ERP HR/Payroll system
  • Experience with SAP Cross Application Timesheet (CATS) or other Time and Attendance systems and tools
  • Experience with process improvement analysis, design and implementation
  • Effective teamwork and leadership skills
  • 3 years of supervisory experience or equivalent project management or work experience
  • Experience with SAP Payroll / HR Processes
  • Experience with SAP Cross Application Timesheet (CATS)
  • Experience with SAP employee and manager self-service portal
  • Understanding of HR and Time master data and its impact on Payroll processing - particularly retro-calculations
  • Experience with labor agreements
  • Comfortable working in a fast-paced time and data sensitive environment
  • Familiarity with SAP reporting tools (SAP Query, SAP Table Extracts, SAP Business Warehouse, Business Objects, etc)
  • Strong interpersonal skills; comfortable working with stakeholders from different levels of the organization and with team members with various levels of experience
  • Experience with Microsoft Access or other relational database software
  • Certified Management Accountant (CMA)
  • Ensure daily activities for the team are carried out in accordance with established priorities, procedures, guidelines, and deadlines. Develop methods and procedures, plan work schedules, and control costs
  • Optimize business processes to achieve maximum efficiency and effectiveness
  • Provide guidance to direct reports in researching and resolving issues
  • Coach for success. Provide performance evaluations and apply performance improvement measures as needed
  • Ensure all assigned SAP system testing, is completed by designated deadlines
  • Troubleshoot complex SAP payroll issues and perform data validation
  • Participate in and/or lead cross-functional projects with multiple departments
  • Establish, review and monitor controls to ensure they are working as designed
  • Recommend, draft, and implement changes to policies and procedures as needed
  • Ensure process documentation (work flows, desktop procedures, checklists, test scripts, etc.) is accurate, up-to-date, and archived appropriately
  • Resolve escalated customer issues professionally and expeditiously
  • Actively communicate issues and key activities to leadership
  • Demonstrate and promote safety to ensure employee, contractor, and public safety at all times
15

Shift Supervisor Support Center Resume Examples & Samples

  • Responsible for personnel-related matters for assigned staff members including but not limited to interviewing, hiring/recommending for hire, scheduling, training, evaluating, coaching, and counseling
  • Serve as Event Coordinator for all major system events/outages
  • Resolve and assist Support Center staff with resolving the majority of calls at first point of contact through the use of a knowledge base and other knowledge tools
  • Escalate problems to second level support areas as appropriate
  • Analyze alarm conditions presented by various internal management systems; perform triage efforts to assist in troubleshooting the affected application(s)/infrastructure(s)
  • Effectively use appropriate tracking, metrics, and reporting systems to manage, report, and escalate issues
  • Ensure that all work is consistently executed in accordance with established P&Ps and applicable regulatory requirements
  • Keep staff informed about activities, problems, P&Ps, and the like
  • Actively participate in meetings
  • Work with staff to maintain an up-to-date knowledge base
  • Ensure proper prioritization for shift flow
  • Keep management informed about activities and problems; provide input into support operations and processes; assist in the development and management of P&Ps; assist in the development of associated training for Support Center staff
  • Prepare reports as prescribed and/or requested
  • Perform all duties in strict accordance with Company, departmental and regulatory guidelines and levels at all times while meeting or exceeding established service levels and expectations
16

Event Support Custodial Shift Supervisor Resume Examples & Samples

  • Supervise, and participate in the set-up, and take-down of campus related events
  • Serve as the onsite Event Supervisor for all intramural sports, club competitions, and special events coordinated through the University
  • Co-Liaison with Public Safety, Emergency responders, facility staff, event organizers, and custodial staff to ensure effective and professional event management
  • Track and record hours spent on each event
  • To work alongside staff to deliver and be responsible for consistently high levels of customer service: Friendliness and Politeness; Good presentation standards; Clear and helpful telephone manner; Willingness to help and to provide a consistently good service
  • Prepare all necessary site materials and venues for efficient, safe, and service oriented competitions
  • Attend all regularly scheduled meetings
  • Complete and submit End-of-the-Semester reports in a timely manner and submit Incident/Injury report forms with appropriate documentation in timely manner
  • To manage customer complaints in a professional manner designed to retain the customer’s custom and trus
  • Audit building keys, pagers, and payroll on a daily basis
  • Ensure all projects, maintenance, or cleaning challenges are communicated effectively for resolution
  • When necessary, complete custodial work assignments
  • Complete all other assigned tasks by management in which the employee is capable of performing
  • Must be physically able to lift, lower, push and pull objects up to 75 lbs. unassisted
  • Must demonstrate computer literacy with Google Docs and Google calendar
  • Flexible schedule is required
  • Must have the ability to follow oral and written instructions and directions
17

Supervisor of Desktop & Imac Support Resume Examples & Samples

  • Oversee day-to-day operations to ensure staff are completing assigned tasks, following processes, and providing appropriate resolutions to customers
  • Bachelor’s level degree in Computer Science, Information Systems, or other related field
  • 6 years IT work experience, including 3 years of experience managing teams responsible for desktop support, customer service and/or production support in a multi-platform environment, or equivalent combination of education and experience. (NOTE: A bachelor’s level degree is equivalent to 6 years of directly related experience)
  • Department and division practices, procedures, goals, and objectives
18

Associate Support Department Supervisor Resume Examples & Samples

  • Store training programs – You love meeting new associates and sharing your insight and knowledge about the company and how the store operates. You conduct training and know what training is occurring throughout the store for the entire team!
  • Omnichannel – You understand the power of omnichannel! You ensure that all associates are trained on the process and you drive the team to deliver a great customer experience
  • Scheduling resources– You might as well have developed the slogan of “the right people, in the right place, at the right time.” You partner with leaders in the store to ensure that our Sales Associates are scheduled appropriately to have the biggest impact for our customers
  • Talent acquisition process – You control the systems and processes associated with jobs in the store. You look at the available talent, you route qualified applicants to hiring managers…you are the facilitator for all things talent!
  • Culture – You know that in order to have a well-oiled machine…you need the oil and that oil is a strong, supportive store culture. You partner with leaders on all engagement, inclusion, and associate relations activities that allow associates to put our customers first
19

Support Desk Supervisor Resume Examples & Samples

  • Five years relevant Support Desk experience, with at least two years in a supervision role
  • A strong understanding of ITIL implementation and processes
  • Experience with purchasing and managing IT assets, hardware and software
  • Experience with IT Support Desk applications such as Remedy or Service-Now
  • Strong experience with WinTel based Hardware and Software
  • Five years of direct Customer Service experience required
  • Extensive technical knowledge of the techniques and procedures of software, hardware and network support for multiple users
  • Must understand installation, configuration and troubleshooting processes for software, hardware, and accessory/peripheral equipment
  • Experience with mobile technology such as Tablets, Smart phones, iPads, iPhones, etc
  • Experience with phone systems such as Avaya and Cisco etc
  • Requires extensive analytical skills to assess problems or unusual situations and develop solutions
  • An AA/AS degree in computer related field is desired
  • Two or more job related certifications is desired, such as MCDST, MCSA, A+, Net+, etc
  • Excellent customer service skills and track record
  • Read, write and understand the English language
  • Must be able to read and follow blueprints and schematics
  • Ability to perform typical computer administration and software installation
  • Must demonstrate knowledge in user administration
  • Manage Vendors, billing, purchasing, and auditing
20

Supervisor, Quality Document Support Resume Examples & Samples

  • On-boarding, mentoring and coaching of new hire employees
  • Mentoring and coaching of current staff
  • Maintenance of reports and programs to record work activities and record progress / metrics for the QDS team
  • Partner with the Support Service Manager
  • Lead efforts for the creation, maintenance and storage of functional documentations needed for the BCO department
  • Set the team’s direction, resolving problems and providing guidance to oversee end-to-end business process
  • New hire on-boarding, mentoring and internal QDS training
  • Mentoring, training and coaching of staff to achieve a high level of competency
  • Develop new reports and programs to record work activities. record progress and identification of Key metrics
  • Directly reports to Support Service Manager and assists with leading and managing daily operations of the QDS team to provide excellent support to internal and external customers
  • Provides support to Support Service Manager for direction and guidance for functions within the QDS team
  • Assists with setting team direction, resolving problems and providing guidance to members of QDS
  • Assists with coordination, supervision of daily activities within QDS
  • Implement departmental policies and procedures
  • Assists in setting priorities for the team to ensure task completion
  • Assists with resolving problems and providing guidance to members of team
  • Mentors and coaches all team members
  • Oversees, coaches and mentors for staff and new hires
  • Implements, coordinates, and maintains necessary training programs for staff and new hires
  • Works with the Support Service Manager to measures and tracks employee performance, creates development plans, and develops corrective action plans as needed
  • Assists with identification and resolving of operational problems using defined processes, expertise and judgment
  • Assists with the development of reports to manage inventory metrics and turnaround times surrounding the documentation of BCO SOP’s, User Guides, Bulletins, etc
  • Partner with Manager and Senior Analyst to conducts internal audits of documentation being developed and provides feedback to reduce errors and improve processes and performance
  • Researches, tracks, and analyzes issues to determine root causes and corrective action steps
  • Assists with the documentation process to production, using appropriate artifacts in order to describe existing, new or revised business processes
  • Assists with the management of more complex issues
  • Develop, demonstrate and continuously improve understanding of upstream and downstream impacts to partners of business process operations and solutions
  • Demonstrates and remain current in understanding of relevant regulations, security, healthcare, etc
  • Demonstrates understanding of relevant computer systems, applications and platforms as well as MS products
  • Serves as resource to others
  • Chairs committee meetings as required to create and maintain integrity of documents and provides documentation to ensure process integrity
  • Collaborate with stakeholders, peers, senior leadership and users to gain support and buy-in for proposed business process solutions
  • Obtains agreements, approvals and signoff in order to facilitate solutions
  • Direct and oversee communication releases for the department as assigned
  • Gather, document and / or present pertinent performance data to Steering Committee and upper management as requested or needed
  • Interacts with key business partners, including, but not limited to: Senior Management, IT, Project Management, Health Plan Operations, Network Management
  • Establishes solid working relationships with external customers and internal areas that enables the development of viable, cost effective administrative and system processes
  • Builds and sustains positive relationships with the customers through direct and indirect communications
  • 2-3 years leadership / supervisor responsibilities
  • Solid computer proficiency (MS Office skills, especially Outlook, Excel, Word)
  • Goal setting, mentoring and process improvement experience
  • Capable of managing a variety of complex issues while driving momentum of key projects and initiatives
  • 1 year minimum experience in professional document production
  • Deadline oriented and self-motivated
  • Experience championing or participating in process improvement tasks
  • Ability / experience to lead a workgroup to solicit information pertinent to the process documentation and improvement
  • Demonstrates capability to get results in a complex, sometimes ambiguous environment
  • Communicate effectively and persuasively
  • Excellent critical thinking and problem solving skills
  • Ability to manage multiple tasks and prioritize effectively
  • Strong analytic, planning and process development skills
  • Strong relationship management skills
  • Ability to interact with executive leadership team
  • Healthcare background
  • Experience with MS Access, Visio and SQL
  • Minimum 1-2 years direct experience in claims, claims auditing, and/or benefit contract negotiations within the healthcare industry
  • Medicaid and / or Medicare experience
  • Knowledge of Facets or similar platform
21

Seller Support Microsite Supervisor Resume Examples & Samples

  • Direct line management for the Seller Support Microsite Associate Advisor role
  • Conducts Seller interaction audits and provides coaching to improve performance
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
  • Liaise with other departments such as Software Development, Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions
  • Provide focused feedback loops for Software Developers and Managers based on crisp performance and quality data
  • Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and reduce time to identify new software development opportunities
  • Work with Software Development teams to articulate and prioritize feature needs for tool sets, process enhancements and reduction of Seller and Associate pain points
  • May fill in for Program Manager as necessary
  • Coordinate the time Associates spend with Software Developers, while meeting network service level needs and ensuring Associates maintain 80% productivity on Seller contact resolution
  • Minimum of 2 years supervisory experience in a customer service environment, experience within a contact center preferred
  • Strong analytical capabilities to drive performance and provide guidance to Software Development Teams as necessary
  • Strong management and motivational ability - In charge of managing a team and taking appropriate actions based on processes, tools and high-judgment decisions to preserve the buyer and seller experience
  • Comfortable leading presentations for groups including stakeholders and Sr. Leadership
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
  • Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills and optional knowledge of SQL
22

Operations Support Unit Supervisor Resume Examples & Samples

  • Oversees the entire process of ensuring review of purchase requisition pools and compliance of these to the most up to date Standard Operating Procedures and Procurement policy buying requirements and applicable CSSMP/CEMP guidelines
  • Ensures that the production team achieves its service level commitments, and manages customer noise through process maintenance, improvement and re-engineering
  • Develops, monitors and utilizes relevant metrics to recommend action plans to meet- if not exceed - service level commitments, and serve as a basis for management decisions
  • Addresses any escalated concerns regarding production operations
  • Conducts capacity planning to facilitate continuity of business
  • Prepares the COB plan for the unit and ensures an effective back-up system within the group
  • Leads or participates in regional or in-country projects that promote innovation in the workplace, cost savings, employee engagement and Citi as a workplace of choice
  • Ensures the growth of the team - both career and personal
  • Handles ad hoc assignments as required by management
  • Reviews queue of purchase requisitions received on a daily basis from Citi employees
  • Ensures timely and effective execution of the Guided Buying process to direct purchases to preferred suppliers, in support of efforts to achieve saves/spend targets within agreed Service Levels
  • Development Value
  • Working in a large multinational environment
  • Working in a multi-discipline shared services team
  • Operations exposure
  • Regional exposure
  • Operational experience in a shared financial services environment
  • Commercial experience relating to buying transactions or knowledge in procurement practices
  • Excellent operations management and production-line management skills
  • Excellent written & verbal communication skills in the English language
  • Strong interpersonal skills; strong stakeholder management skill
23

Supervisor, Sales Support Resume Examples & Samples

  • In collaboration with management, set team objectives and ensure goals are met
  • Manage daily operations; set priorities and coordinate work activities with other supervisors
  • Responsible for one or more functions or processes, with accountability to meet company objectives
  • Evaluate staff performance of team and complete appraisals. Coach and counsel team members individually and together toward improved performance
  • Continuously search for ways to improve effectiveness, efficiency and “value added” for internal and external customers
  • Ensure compliance with company policies
  • Bachelor’s degree in a business related field or equivalent experience
  • Three years of experience working in an operations environment
  • Problem-solving, analytical and decision-making skills
  • Written/verbal communication and interpersonal skills
  • Ability to handle multiple responsibilities under pressure
  • Ability to grasp technical and complex concepts, and convey to staff and internal/external customers
  • Proficient using MS Office products
  • Series 6 License
  • Team lead or supervisory experience
  • License 65
24

Supervisor, CMS Support Resume Examples & Samples

  • Working knowledge of applications such as MS Office (Excel, Access, PowerPoint), MS SQL and ability to learn technology quickly
  • Strong interpersonal skills in dealing with a diverse population
  • Ability to respect and ensure strict confidentiality of customer data
  • Demonstrated multi-tasking capability and proven success in fast paced environment
  • Strong attention to detail and desire to follow procedures
  • Reporting experience
  • Previous experience working in a helpdesk environment
  • Knowledge of Call Center Business
  • Associate's Degree/College Diploma
25

Associate Support Department Supervisor Resume Examples & Samples

  • Participate in the interview process for hiring of new Associates and partner with store management on recommendations
  • Must pass the Drug Test
  • Must pass Background Check
  • Quality Service: Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance
  • Respect: Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot
  • Selling Skills: Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers concerns; executes Good, Better, Best strategy
26

Dairy Support Installation Supervisor Resume Examples & Samples

  • Lead a dairy support install team to meet the needs of the customer in relation to the dairy install
  • Build trust with customers as well as sustain and maintain the relationship with integrity and dedication to the customer
  • Conduct a site study to select appropriate location for equipment and customer’s needs
  • Responsible for and over sees install team, construction and installation of the equipment to include but not limited to
  • Experience leading a team is preferred but not required
  • High School graduate required
  • Willingness and ability to work outside in varying weather conditions
  • Willingness and ability to work varying hours as customer needs dictate
  • Position will require large portion of physical work and frequent walking, standing, carrying, pushing, pulling, kneeling, and climbing
  • Must be motivated, reliable, and trustworthy
  • Be able to learn and adapt to areas you may be unfamiliar with
  • Valid driver’s license with acceptable driving record
  • Willingness to travel throughout a geographic territory, including long distance overnight travel at times
27

Associate Support Department Supervisor Resume Examples & Samples

  • Reviewing sales and hours forecasts with the Store Manager
  • Producing and interpreting performance graphs from the Labor Management system to review scheduling effectiveness on a department by department basis with the Store Manager
  • Maintaining associate data in automated system to record associate default department assignments and days and time they are available to work
  • Editing associate schedules to address issues such as equity and provisions of local labor laws
  • Producing and reviewing proposed schedules with the Store Manager
  • Posting final associate schedules prior to established deadline
  • 2 years of relevant work experience Retail/supervisory experience Home Depot knowledge
  • Act Professionally
  • Manage Time
  • Ensure Superior Service
  • Engage Associates
  • Motivate Associates
  • Attention to Detail
  • Make Sound Decisions
  • Communicate Effectively
  • Drive Execution
  • Ensure Accountability Computer Literacy
28

Supervisor Production Support Resume Examples & Samples

  • Guides and directs his/her assigned personnel in the daily / weekly planning and execution of assigned aircraft maintenance production planning, scheduling, and coordination operations
  • Coordinates the accomplishment of work plans, new directives and new objectives across all supervisor groups
  • Develops and analyzes statistical data and product specifications to determine present standards and establish proposed efficiency, quality and reliability expectancy of service
  • Develops and maintains applicable Production Control data and reports
  • Forecasts daily station workload needs in collaboration with the MOC Planning team
  • Airline and Aircraft Maintenance technical knowledge required
  • Understands and creates production plans utilizing Aircraft Maintenance technical and process measurement data
  • Create and effectively implement operational and tactical plans
  • Confront conflict and resolve interpersonal and performance issues
  • Implement and manage organizational changes
  • Provide leadership, getting the best out of people
  • Ability to gather and analyze large amounts of data, use intuition and experience to complement data, and design workflows and procedure
  • Ability to identify and resolve problems and develop alternative solutions
  • Must be able to select, train, guide, and motivate and manage people
  • Ability to adapt to changes in the work environment
  • Working knowledge of PC's and software applications
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Candidate for this position should have administrative and labor relations experience in an airline industry environment
  • When applicable, may be required to work rotating shifts, nights and weekends
  • This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines and Opiates
29

Technical Support Maintenance Supervisor Resume Examples & Samples

  • Experience
  • 5 years of experience
  • Ensures maintenance activities of part of the MPU's equipments and buildings in order to make sure of their maximum availability
  • Maintains good maintenance practices by updating our procedures and the ckeck-lists associated to them
  • In this frame, organizes and monitors performance indicators with the head of TS
  • Ensure the full responsibility of a team of 5 to 8 people
  • This includes people selection, foremen coaching, personnel training to the required competencies, plannings' management, contacts with social partners, as well as all daily aspects of a team's life
  • Manages and documents deviations
  • Actively participates to external audits by answering to questions regarding equipments under his responsibility
  • Makes sure that EHS standards and policies are respected
  • Ensures redaction, training and follow-up of the procedures
  • Participates or lead to transversal improvement projects for the department
  • Understands key business issues in own area. Applies management skills to improve efficiency and accomplish operational objectives within own unit
  • Works to control costs related to work in team managed, within budgetary constraints
  • In unlikely to have hire/fire decisions
  • Based on information that is readily available, takes prompt decisions related to challenges and issues of own unit to ensure continued effectiveness of own unit
  • Decisions are guided by policies, procedures and own business plan and impact the efficiency and effectiveness of own unit
  • Sets priorities for team members to meet daily deadlines; may delegate control over established work flow. Co-ordinates work flow and work quality
  • Ensures the work quality according to methods, refers to existing instructions and appropriate rules, and controls results
  • Enables team to respond to short-term plans and to adopt change
  • Is aware of need to improve effectiveness; makes general statements about the need to improve effectiveness and mobilises team towards continuously doing better
  • Responds to client requests in non-standard situations, investigating all the facts
  • Builds productive relationship internally and externally
  • Clearly defines roles, responsibilities and team objectives
  • Builds an environment that supports co-operation and cohesiveness among the work team; makes statements about common interest
  • Listens to team members; trusts them and responds to their requests for help
  • Manages the performance of business or technical support or production team
  • Understands the need to be informed and makes effective use of information that is readily accessible or routinely distributed to develop the team’s expertise
  • Is aware of the value of new ideas and is open to those put forward by team members and others; questions current practices
  • Supports reports in identifying and resolving day-to-day technical, operational and organizational problems of low complexity
  • Sees logical relations: identifies links between different components of a problem or situation related to own work team
  • Understands, applies and refers to standards
  • Persuades team members/others in straightforward situations, adapting presentation to arouse interest
  • Lets others know own position when asked; displays energy and self-motivation
  • Listens carefully and presents technical information clearly to team members
  • Communicates effectively and regularly to inform team members of work plans and progress
  • Demonstrates basic people management skills
  • Broadens technical knowledge in one area
  • Demonstrates comfortable level of oral and written English
30

Customer Support Senior Supervisor Resume Examples & Samples

  • Implement, improve and monitor a ‘Coaching Bay’ for Grab CE staff that need a little bit of extra help in reaching their goals
  • Continuously identify opportunities to improve the ‘Coaching Bay’, focusing on the wellbeing of the Grab CE staff and ensuring they reach their true potential
  • Measure and monitor the performance of all staff in the ‘Coaching Bay’, set goals and objectives and continue to measure their performance if they are reallocated to other teams
  • Train, Coach and Develop other TLs on how to increase team performance
  • Later evolve the ‘Coaching Bay’ to service all Grab CE Staff to help lift overall CE performance
  • Work closely with Training and Development to design better induction and ongoing programs and with HR to develop stronger profiling for future recruitment
  • Work closely with Head of Customer Service to ensure CE goals are met and that Customer Centric metrics become the sole focus of CE
  • Create and implement a quartile management structure and train other TLs on how to execute
  • Minimum Bachelor’s Degree, with experience in Training and development an advantage
  • Minimum of 5 years experience of management
  • Strong Knowledge of operations
  • Proficient with MS Office tools such as Word, PowerPoint and Excel
  • Strong experience in performance excellence
  • Strong ability to lead others and guide employees and colleagues to the correct conclusion
  • Strong sense of ethics and values
31

Supervisor, Administrative Support Resume Examples & Samples

  • Matric
  • Administrative assistance (5 years)
  • Must be computer literate (MS Office) proficient
32

Supervisor Administrative Support Resume Examples & Samples

  • Coordinate training efforts with various cross-functional areas
  • Develop and administer a universal training curriculum, employ technologies and enhance training development programs
  • Conduct training sessions covering processes specific to departments
  • Develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works
  • Evaluate effectiveness of training programs, including cost and benefit analyses and communicate results to management
  • Audit team results, identify gaps in training and implement improvements in training programs
  • Review and recommend updates to policies and procedures
  • Ability to travel l responsibilities
33

Supervisor, Engineering Technical Support Resume Examples & Samples

  • Supervise technicians to have the ability to Design, Develop, Build and Qualify from test fixtures to pre-production units
  • Supervise technicians to keep the facility in a safe, clean and orderly manner at all times in compliance with OSHA VPP standards
  • Supervise technicians to have the ability to maintain proper and detailed and up to date test data in laboratory note book, electronic notebooks and active test logs
  • Support manufacturing ramp up, and design transfer during product development
  • Assists engineers in determining test methods and test design. Work with the engineers to make sure the technicians receive concise and thorough instructions and test logs to perform their job efficiently
  • Drives culture of high Performance teams in the department through strategic initiatives (functional competencies, performance management, talent management, process improvements)
  • Must ensure that employees have a safe working environment, report all injuries, hazards or potential hazards, follow appropriate work practices, use appropriate personal protective equipment when required, and follow established security procedures. Also responsible for ensuring those employees under their supervision receive the necessary training on all applicable safety and security work practices and procedures
  • Responsible for talent development and knowledge building of the team
  • Perform Technician reviews and one on ones
  • Two-year Associate Degree or equivalent, apprenticeship or comparable specialized study in mechanical and/or electrical engineering, beyond high school level
  • Knowledge of set-up and operation of electrical and mechanical test equipment and measuring tools necessary. Must be able to use drill press, band saw, metal working tools role modeling excellent machine shop practices
  • Knowledge of test equipment that measures temperature, electricity, light, flow, pressure, strain, force, distance, time, noise and weight
  • Have an understanding and able to give direction of prints, sketches, written and verbal instructions and is capable of interpreting specifications
  • Demonstrated proficiency in reading and reviewing for accuracy wiring/electrical schematics, plumbing schematics and engineering drawings
  • Skilled in planning, organizing, and controlling assigned activities and group activities
  • Demonstrated ability to work effectively as an integral part of a team and independently as necessary
  • Proficient in computer use and applications
  • KK1
34

Automation Support Branch Supervisor Resume Examples & Samples

  • Manage shifting priorites, and mitigates team conflict and communication problems. 10%
  • Receives and answers daily correspondence from the COR, IMD Director, Vectrus Management or other military elements requiring assistance from ASB, and provide all required reports as necessary. 10%
  • Reviews Branch matters with the IMD Director and expedites any corrective action required on noted deficiencies. 5%
  • Keeps the ASB team well informed of changes within the branch, on general departmental or company news. 5%
  • Serves as the main point of contact on all IT-related matters for the ASB Branch.1%
  • Ensures work safety standards are established, posted, and practiced throughout the Branch. 2%
  • Perform quality performance checks on functional areas of the ASB Branch personnel. 5% 12. Investigates personnel or job related problems and decides on a course of action to resolve the problem. 2%
  • Ensures individual performance appraisals are prepared and performed. 2% 1
  • Ensure company vehicle policies are followed, and assign vehicles for work related taskings. 1%
  • Inspects employee time sheets weekly for correct entries, cost codes, and calculations. 2%
35

Support Service Supervisor Resume Examples & Samples

  • Oversight of approximately 20 employees in the Accessioning Propel department including training, scheduling, performance evaluation and management
  • Have knowledge of Technical and Referral worksheet routing
  • Maintain all documents as they pertain to department functions, employee reviews, training, etc
  • Communicate effectively among the three branches of Propel (i.e. – the enterprise, protedyne, and local management)
  • Monitor the system for any software/hardware issues, document, and follow up
  • Utilize knowledge and data to improve procedures within the department
  • Work with distribution, Branches, clients, and various other departments to improve workflow in out of the propel department
  • Monitor and control overtime expenses
  • Be subject matter expert for all areas of responsibility to adequately perform workflow analysis as required by the operation
  • Stand/walk 7-8 hours per day and left up to 30lbs as required
36

Support Coordinator Supervisor Resume Examples & Samples

  • Supervising and directing the work activities of subordinate staff, and providing necessary training
  • Providing technical advice and assistance to staff regarding development, implementation or monitoring of member Individual Support Plans (ISP), and completes performance evaluations
  • Reviewing cases assigned to work unit; assess needs and assigns case to staff members
  • Reviewing Individual Support Plan developed by Support Coordinator to ensure member needs are met, and ensures assignments area completed within established time lines in compliance with quality standards
  • Attending and facilitating meetings, meeting with subordinate staff, and completing special projects as assigned
  • Knowledge of federal and State Statutes, agency policies and procedures
  • Knowledge of principles and practices of case management methodology, procedures and techniques
  • Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
  • Familiar with community resources, medical and behavioral health issues and terminology
  • Effective verbal and written communication, and leadership skills
  • Working knowledge of the DES Division of Developmental Disabilities services and processes
  • Have a current, valid state issued driver’s license. Employees are subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12)
  • Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements
37

Supervisor Ground Support Resume Examples & Samples

  • ***If you are not selected for this job posting, you will not be eligible to re-apply for this position in Chicago for one year from the day you applied*****
  • Minimum five years as a Ground Support Lead Mechanic or equivalent required
  • Must have abilities sufficient to work in vicinity of ramps, hangers and terminals
  • Must be able to perform all job functions within a limited space and in hazardous areas
  • Must be able to lift and move items up to 50 pounds
  • Must be able to climb, bend, kneel, crawl and stoop
  • Must be able to work in cramped or confined places for training purposes
  • Must be knowledgeable of automotive parts and repairs
  • Mechanical aptitude with ability to analyze problems and make sound decisions
  • Ability to perform hands on training for Mechanics/Lead Mechanics
  • Must be able to develop and motivate people
  • Good written skills and oral communication skills
  • Ability to work under demanding situations.     
  • Some travel and extended work hours may be required
38

Plant Support Site Supervisor Resume Examples & Samples

  • Bachelor’s degree in Engineering or relevant field preferred
  • Proven experience in industrial field service: mechanics and generators
  • A minimum experience of supervising others
  • Project leadership skills, able to motivate & develop the Service team and the function, pro-active milestone management
  • Excellent general knowledge of all Hydro Services and Products and detailed know-how on one
  • Ability to manage workload and budget planning, to delegate while keeping a close monitoring of Technical Services and to isolate/analyze problems/risks
  • Knows how to apply the available tools (ERP-system, MS Office, MS Project, Service Max)
  • Understand the importance of service attitude (being available to the customer, responsive to customer’s needs, flexible and willing to build close customer relations)
  • Good communicator, “seller” (fluent in Italian language & English, French appreciated), as well as negotiator
  • Ability to travel up to 80%
  • Valid EU work permit
  • Pro active
  • Decision maker
  • Resilient
  • Ability to change for a multi products approach
  • Excellent ability to manage interfaces and be a leading team
  • Can easily motivate, lead and coach the people to be part of the European Services Organization
39

Support & Infrastructure Supervisor Resume Examples & Samples

  • Implement and maintain “Best Practice” (ITIL) technology and processes to ensure high customer satisfaction and good technical outcomes
  • Oversee all requests, incidents and problems. Manage, coordinate and fix urgent and complicated support issues. Act as escalation point for all requests and incidents
  • Train, coach and mentor the Level 2 Engineers, oversee staff activities, Schedule employee working times and provide backup support when required
  • Provide data and reporting of KPI’s and trends to the IT department and others in an ad-hoc, weekly, monthly basis, run periodic customer satisfactions surveys, review feedback and suggest improvement actions
  • Support the IT Operation Supervisor to ensure that the security of all Company Desktops & Laptops are maintained to the highest possible level
  • Support the local IT infrastructure following governance guide in place
  • Participate in infrastructure projects and the execution of the infrastructure part in projects
  • Manage outsourced and third party providers for the delivery of Infrastructure services
  • Responsible for the physical data center in Venlo
  • Manage physical access to data center facilities and racks
  • Provide and maintain data cabling and associated documentation within the data center
  • Monitor and control heat dissipation through the strategic placement of key infrastructure
  • Responsible for the proper upkeep of fire suppression systems
  • Monitor power draw, ensure the proper upkeep of UPS and generators
  • Work with the application development team to resolve issues in the end to end environment in Venlo
  • Familiar with project management methodologies PMP, Prince2
  • ITIL Foundation & ITIL Service Operation certifications
  • Knowledge on System Management Suites (LANDesk) for client management
  • Cisco UCS Environment, Cisco UCS Manager. Hardware management and cabling
  • Experience with monitoring tool like Nagios
  • Experience with Proxy Servers
  • Experience with Warehouse Management System(WMS) for distribution and supply chain
  • Willing and eligible to work and travel in Europe (UK, CH)
  • 3/5 plus years’ experience in team coordination
  • Service Desk / Help Desk Manager background procedures, SLA's, etc
  • Technical background as System & Network Administrator (Engineers)
  • Strong troubleshooting and automation skills
  • Excellent verbal and written English communication and interpersonal skills
  • Available to work on shifts. Mon-Sat 6:00 AM 10:00 PM
40

Cbna-o&t-operations Support Unit Supervisor Resume Examples & Samples

  • Manage day to day Operations on cards processes to increase effectiveness by preventing errors and rework
  • Identifies areas for automation/process improvements to improve control and prevent process risks
  • Demonstrates a great understanding on reconciliation role and other internal or external policy
  • Monitoring and timely escalation of potential risk issues and process exceptions
  • Evaluates and provide staff appraisal and discussions
  • Point of Contact for cards related projects and system enhancement
  • Liaise on any requirement needed for MCA’s and during audit/reviews
  • Perform other analytic and support functions as may be deemed necessary
  • Preferably with accounting background or related course; CPA an advantage
  • Previous work experience related to Bank Operations will be a big advantage
  • Highly proficient in MS Excel
41

Supervisor for Hospitality Solutions Product Support Resume Examples & Samples

  • Proficient computer software skills
  • Excellent written andverbal communication skills
  • Ability to lead and direct multiple projects simultaneously
  • Ability to delegate work to subordinate employees
42

Supervisor / End User Technical Support Resume Examples & Samples

  • Guide and develop the End User Tech Support team to increase its ability to meet the end user needs and promote good customer service
  • Ensure the security of end user individual and departmental file access
  • Interface with division management to facilitate two way communication between the division and Information Services
  • Analyze, troubleshoot, determine root cause, solve and document problems involving computer equipment
  • Install new and upgrade existing computer equipment
  • Perform needs assessments of user requests for computer equipment
  • Act as an internal consultant on technical issues for other employees and departments upon request
  • Participate in Information Services technical projects upon request
  • Lead End User Tech Support projects upon request
43

Supervisor, HCS Operations Support Resume Examples & Samples

  • Supervises operations support team members within Molina's Healthcare Services function, which may include Care Review, Case Management, and/or Correspondence Processors, as well as Member Location staff
  • Works closely with members, providers, regulators, and Molina departments to resolve issues and concerns
  • Researches and analyzes the work flow of the department and offers suggestions for improvement and/or changes to management; assists with the implementation of changes
  • Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance
  • Provides regular verbal and written feedback to staff regarding work well done and opportunities for improvement
  • Assists in the development and implementation of internal desktop processes and procedures
  • Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers and customers
  • 2+ years experience in an administrative support role in healthcare, Medical Assistant
  • Strong analytic and problem solving abilities
  • 1+ years of supervisory experience
  • 3+ years experience in an administrative support role in healthcare, Medical Assistant preferred
44

Supervisor of Administrative Support Resume Examples & Samples

  • 10+ years of experience supporting senior or executive level management team-members
  • Intermediate level of proficiency in Microsoft Office applications (Excel, Word)
  • Sound problem solving, decision making skills
45

Supervisor of Member Support Resume Examples & Samples

  • Hiring, training, scheduling, and performance evaluations of Member Support Specialists
  • Resolve escalated member calls that come directly from Member Support Team
  • Handle inbound phone calls when business need arises
  • Monitor and approve timesheets of direct reports
  • Monitor and coach direct reports to excel in department performance metrics
  • Enforce progressive discipline when necessary
  • Provide feedback in a timely manner with quality call audits
  • Handle and delegate special outreach requests as received by various departments
  • Acts as proxy for Director of Member support when Director is not present
  • Consistently monitor phone system to support Health Center efficiency
  • Maintain department productivity standards by monitoring Member Support Team
  • Work well with various Viverae departments
  • Maintain a thorough knowledge of applicable Viverae policies and procedures
  • Other duties and projects as assigned by Director of Member Support
  • Three years of proven success at a high volume Call Center with at least one year of supervisor or manager experience or higher
  • Demonstrate sound understanding of Call Center operations
  • Excellent customer service and problem-solving skills
  • Ability to lead employees and foster a positive and professional team environment
46

Supervisor, Customer Support Project Resume Examples & Samples

  • 3) suggest new or improved service product or escrow product or policies
  • 4) maintain and improve our own cs product and cs tools
  • 5) continuous monitoring and assessment of the end to end customer journey with respect to customer experience improvement projects
  • 6) review and conduct root cause analysis
  • 7) independent problem solving and decision making
  • Preferred qualifications
  • 1) analyze VOC statistic for product basic understanding of APAC CS Planning and analyzing data
  • 2) reduce contacts by revamping products in all areas ( order/payment/ cancellation/ delivery / return/ refund...)
  • 3) understanding of voc
  • 4) great ability to track down what is responsible for pain point of customer
  • 5) upgrade customers perception on service with marketing view
  • 6) knowledge and experiences and process in online commerce
  • 7) service planning skills
  • 8) conflicts management
  • 9) ability to generate innovative ideas and solutions
  • JOB Requirements
  • 1) 1+ years of experience in a customer service environment , preferably with exposure to working in online commerce
  • 2) flexibility to travel from time to time
  • 3) advanced level of English
  • Shift : day
47

Supervisor, Client Operations Support Resume Examples & Samples

  • Maintain daily, weekly and monthly department metrics and reporting
  • Complete employee performance appraisals; ensure annual employee personal development plans are created, enacted and reviewed; approve and monitor employee performance goals in conjunction with department manager
  • Participate in and lead improvement initiatives for the department
  • Ensure the completion of performance quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance
  • Manage the steps for successful on-boarding process of new employees; create training plans for new staff
  • Provide direction and coaching to support associates’ career goals
  • Conduct ongoing reviews of existing procedures and processes and write and implement new or revised procedures
  • Excel in supporting Fiserv leadership expectations by acting as an advocate, effectively and efficiently implementing change, consistently act on behalf of our internal and external clients and facilitate collaboration within own team and amongst others
  • Bachelor’s degree or equivalent job related experience in the EFT industry
  • Supervisory/Management experience required
  • Advanced knowledge of Visa, MasterCard and EFT processing systems
  • Advanced knowledge of Visa/MasterCard Operating Rules
  • Strong knowledge of Electronic Funds Transfer industry work environment and process
  • Excellent problem-solving, research and organizational skills
  • Excellent verbal and written communication skills. Ability to prepare and analyze data in a logical manner and be able to summarize findings to both a technical and non-technical audience
  • Must be highly motivated and eager to learn
  • Uses sound judgment and experience to solve highly complex problems
  • Ability to prioritize and manage multiple projects concurrently
  • Ability to work extended hours and travel as needed
48

Supervisor, Sales Support Resume Examples & Samples

  • Responsible for conducting regular team meetings – encouraging team contribution and collaboration towards the development and improvement of Sales Support processes and procedures
  • Developing a summary of open projects, tasks, events, etc., for the regional team and holding team responsible for meeting set deadlines and exceeding expectations
  • Team building and recognition – Conduct team building events and build team rapport through execution and recognition
  • Management and Performance Review – Partner with Sr. Mgr, Sales Ops for reviewing and conducting annual performance ratings and goal setting for the team
  • Metrics – The SOS Supervisor will work with their regional team develop a dashboard and collect/report on important metrics
  • Local Point of Contact for escalations within the team and from Sales and F5 Management
  • Attend monthly team lead/supervisor calls with other team leads to discuss ways to improve processes and facilitate standardization across theaters. Support other theater team leads in projects related to the goal of WW standardization
  • Oversee the processing of Purchase Orders
  • Act as liaison between Field Sales, Inside Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting
  • Coordinating expedite requests
  • Must be detailed oriented with a proven ability to multi-task
  • Advanced communication skills, both in written and verbal form, to interact with cross functional teams and departments
  • Self-motivated and able to work with little direct supervision
  • Strong ability to work under time constraints and meet tight deadlines
  • Advanced understanding or knowledge of sales processes, order administration processes, etc
  • Expert Project Management
  • Expert ability to draw concise, well supported recommendations based on issues presented
  • Strong Experience with SFDC and Oracle
  • Ability to work independently in a dynamic fast paced environment, with minimal supervision
  • Previously worked in a high-tech environment required
  • Advanced in Microsoft Outlook, Word and Excel
  • SalesForce experience
  • Minimum 5+ years of Sales Support or related experience with a bachelor’s degree
49

Supervisor, Operations Support Resume Examples & Samples

  • Supervises and coordinates activities of Operations Assistants engaged in handling in-bound support calls, alarm signals, data entry, reporting, and scheduling
  • Ensures productivity standards are met daily; including, but not limited to, average speed of answer, calls per hour, abandonment levels, percent talk time, and service levels
  • Provides ongoing coaching for Operations Assistants; monitors and provides feedback
  • Works with manager and other supervisors to improve the Central Station performance. *Interviews, hires, trains, and motivates
  • Coordinates and implements with training team members; training schedules & materials for technical support, panel programming, data entry, system administration and operations
  • Assists with hardware and software systems administration/maintenance
  • On-call duties during off-shift hours to support system administration & support operations
  • Provides a detailed monthly report to management
  • Is knowledgeable of and committed to a diverse workforce and supports the Division EEO/AA goals
  • This position supervises employees working in the Emergency Response Center. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Knowledge of alarm monitoring software, billing system, and Central Station operation
  • Strong organizational, communication, and interpersonal skills
  • Must be able to handle multiple tasks
  • Must maintain a high level of confidentiality and judgment in dealing with customer and employee issues and handling complicated requests
  • Word and spreadsheet experience
  • Excellent customer service skills, ability to work independently, as well as inspire team atmosphere
  • Ability to operate and troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages)
  • Must fulfill applicable state Alarm Operator Licensing and registration requirements
  • Central Station Alarm Association (CSAA) Operator Certification Level 1 & 2 must be obtained within six months of accepting position
  • Associate’s degree in Business, Communications, Accounting, MIS or related field from two-year College or technical school preferred
  • One to three years previous experience in a call center; monitoring center experience preferred
  • Previous experience supervising, coaching and developing staff preferred
50

Operations Support Unit Supervisor Resume Examples & Samples

  • 4 - 7 years 4 - 7 years
  • Excellent Korean and English written & verbal communication skills
  • Knowledge in foreign languages is an advantage (eg Japanese etc.)
  • Problem Solving - Examines ability to creatively resolve or determine appropriate solutions
  • Developed communication skills to exchange complex information
51

Stryker Navigation Surgery Support Specialist Supervisor Resume Examples & Samples

  • Will coordinate and execute on-site support and service in the field
  • Will provide repair information, historical data, and/or research problems for sales reps and customers
  • Will act as a customer contact regarding pricing, scheduling, and shipping for any orders
  • Will provide technical, clinical, and operational information to customers and sales reps
  • Will train new support specialists
  • Will provide and/or supervise project management for larger installations
  • Will liaison with other Stryker divisions and external vendors
  • Will have supervisory responsibilities for the support specialist group
  • Will manage hours, time cards, one-on-ones, development, and performance reviews for direct reports
  • Will ensure all direct reports have appropriate vendor credentialing
  • Will ensure all field operations processes are followed
  • Will manage overtime and travel expense budgets
  • Will provide consulting support for product development as needed
  • Will provide clinical support to international teams as needed
  • Will work with sales reps and customers to promote Stryker ProCare programs
52

Seller Support Quality Audit Supervisor Resume Examples & Samples

  • Leads and influences the work of others, maintaining data integrity, quality, and delivering results
  • Possesses a thorough understanding of business processes and objectively guides the team to audit to the requirements as documented in the knowledge repository as well as navigating any ambiguity within the process
  • Performs ambiguous tasks without guidance and support
  • Fosters a cooperative environment within the team and among peers in other organizational units
  • Manages team performance through training, coaching, and process improvement
  • Develops and implements new processes and procedures to enhance team performance
  • Passionate about delivering a positive end-user experience
  • Possesses strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community
  • Provides objective performance feedback and evaluate the effectiveness of corrective actions and follow-up
  • Maintains composure in critical situations and communicate clearly with both internal and external stakeholders
  • Logically articulates auditing processes between partner and internal teams
  • Must be able to prepare audit sampling; verify, document, and communicate audit results; and develop audit reporting
  • Develops creative processes for improving core metrics based on audit findings
  • Identifies and articulates issues, translating them into business requirements and escalates issues appropriately
  • Addresses special projects as necessary and adapts to the changing requirements of the business
  • Bachelor's degree or equivalent professional experience
53

Supervisor, Campaign Mng-ad Sales Support Resume Examples & Samples

  • Coordinates the daily activities of the Campaign Management professional team. Provides support and solutions in operational areas as needed
  • Will act in a 'working supervisor' role by performing the following responsibilities
  • Manage all post-sale activities of assigned campaigns, including post-sale stewardship, inventory management, post-sale reporting, revenue retention through creating a strategic make-good/under delivery plan, and providing exceptional execution of client campaigns
  • Act as a single point of contact for the Account Executive to manage overall order execution
  • Partner with Campaign Management Shared Services to help execute tactical responsibilities and reporting
  • Act as single contact for Traffic requests and communication
  • Manage and facilitate the fulfillment of all client contracts, revisions and copy into traffic-ready status
  • Actively partner with sales organization to lead all efforts to maintain and manage the execution of the entire client campaign life cycle
  • Maximize revenue retention by determining the best solution for make-goods/under delivery
  • Provide analysis, insight and recommendations to enhance success of current and future campaign performance
  • Take appropriate action upon review of pre-empt notices, oversell reports and other related inventory information
54

Supervisor, Contact Support Center Resume Examples & Samples

  • 5 (five) years of supervisory experience preferred
  • 7 (seven) years of technical experience preferred
  • 401(k) plan with matching company contribution
55

Supervisor, System Operations Support Resume Examples & Samples

  • Manage the System Operations O&M and capital budgets
  • Manage the Utility Operations administrative support team
  • Manage the creation and maintenance of MOS reporting, temporary transfer rosters, on call management and procurement activities for Utility Operations
  • Develop, recommend, and implement improvements associated with budget development, contracts and material management to control costs
  • Conduct business cost analysis to determine the most effective method for implementing a solution, or procuring a resource
  • Coordinate with Shared Services for proper accounting of System Operations support activities including budgeting, reporting and tracking capital and O&M expenditures by integrating data from financial systems and pairing it with operational data to drive decision making
  • Serve as the business intelligence liaison, identifying the means and methods necessary to gather and analyze data to meet internal and external reporting requirements
  • Uses systematic processes to evaluate the approach to work activities and recommend efficiency improvements supported by work quality measures and reporting
  • Collaborate with internal and external audiences to review and evaluate the effectiveness of existing programs, guidelines, systems and services within Field Operations
  • Responsible for identifying, evaluating and purchasing necessary equipment and materials to respond to emergencies and perform maintenance tasks
  • Provide leaders in Field Operations data and analysis that supports decision making processes and improves performance and compliance for regulatory reporting and other company initiatives
  • Use analytical, problem solving and risk mitigation skills to develop process improvement strategies and options for implementing the Operations strategy
  • Develop and maintain analytical models that relate the quantity/cost/efficiency of resources required to operate the system with the work plan. Analyzes the relationship between available resources and results that establish a strategic staffing plan
  • Maintain and produce business process documentation & metrics
  • Bachelor’s degree in business, engineering, finance or a related field required Or in lieu of, an additional 4 years of applicable experience required
  • A minimum of five (5) years of experience in the utilities, project management, and/or contractor fields is required
  • Demonstrated experience in conducting process evaluation and budget management
  • Familiarity with the energy industry preferred
  • Demonstrated ability to present ideas logically and concisely to diverse audiences at all levels, both verbally and in writing
  • Demonstrated ability to produce sound data-based documents containing both operational and financial information and the associated narrative
  • Demonstrated ability to successfully manage projects with competing timelines
56

Supervisor, Desktop Support Resume Examples & Samples

  • Must have extensive knowledge of PC/LAN communications hardware/software and network management software, and be skilled in the interoperability and connectivity of multiple platforms
  • Ability to demonstrate superior interpersonal, communication, and written and verbal English skills, and strong leadership ability
  • Five years progressive information technology experience including two years in a lead capacity. Any appropriate combination of relevant education, certifications and/or work experience will be considered
57

Supervisor Premier Support Solutions Resume Examples & Samples

  • Excellent people and interpersonal skills to build effective relationships with internal and external professionals
  • Excellent team building skills
  • Maintain character under tight pressure in a fast paced environment
  • 1+ year(s) experience in call center management
58

Supervisor of Product Support Resume Examples & Samples

  • Create reports for software development managers showing application defect trends and recommendations to reduce ticket volume, implementing processes to meet established service levels, acts as a senior liaison for the department in handling escalated issues from Customers, organizes staff into team structures that can most efficiently provide software support, provides career planning assistance to staff members
  • Administers and manages the department ticket tracking software, coordinates system upgrades, staff training, user access, vendor proposals for new hardware and software for the department, technical services and reporting
  • Perform daily and monthly tracking of ticket volumes and resolutions including identifying and documenting issue trends and training opportunities for the Club Support team
  • Performs top tier application support by examining, diagnosing, and resolving tickets escalated from lower support staff. Provide detailed documentation on resolution
  • Experience leading others in proper standards, techniques and meeting SLA’s
  • Collaborate with teams to determine proper escalation/resolutions and understand which part of the application is affected by different issues
  • Execute database queries and identifying the specifics of application issues
  • Analyzes code when appropriate to determine if a programming change is necessary. Implements simple coding bug fixes when acceptable
  • Resolve trouble tickets and assist with help desk as needed
59

Supervisor Support Logistics Resume Examples & Samples

  • Master (bio engineering, engineering, biology, chemistry, etc.) or relevant experience
  • 1-2 years experience (nice to have)
  • Manage for the manufacturing unit
60

Supervisor Production Support Resume Examples & Samples

  • Works with Supply organization to insure timeliness of delivery and quality of all required piece-parts for production use
  • Supervises station production scheduling functions
  • Monitors employee training requirements and provide career development guidance for team members
  • Prepare or directs the preparation of day-to-day and weekly work plans and resource requirements based on assigned work and the Production Control Manager's goals and objectives
  • Works with Production Support Manager, Production Managers and Supervisors, MOC and his/her team to provide data and input to daily and longer range goals / objectives and to prepare resource forecasts, plans and policies, subject to approval by the Production Support Manager, Manager and Director
  • Monitors daily, weekly and monthly performance indicators to ensure that his/her work group(s) is/are meeting critical performance targets
  • Creates and effectively implement operational and tactical plans
  • Confronts conflicts and resolves interpersonal and performance issues
  • Implements and manages organizational changes
  • Provides leadership, getting the best out of people
  • Must be able to select, train guide, and motivate and manage people
61

Senior Supervisor, Customer Support Resume Examples & Samples

  • Responsible for approx. $3M in yearly revenue through patients graduating onto Commercial product as well as internal team budgets to achieve financial targets
  • Develop regional business plans, validate metrics, identify leading/lagging indicators and action plans to achieve business targets
  • Communicate effectively, demonstrate the ability to cascade messaging in a clear, concise and timely manner. Support Change Management principles through the ability to pull through key themes through all activities
  • Strategic accountability for territories and act as thought partner for overall Division manager in determining strategies to achieve targets. Assess environmental signals and potential impact to strategy, recommend mitigation plans
  • Partner with external stakeholders to represent PS in cross-functional strategic and tactical planning meetings, and initiatives and promotes cross-functional alignment of objectives, strategies, and tactics
  • Understand nuances of performance management and execute sound business judgment. Effective management of employee relations issues
  • 3-5 years leading large teams and driving performance targets for multiple geographies
  • Excellent communication skills with the ability to adapt style according to demands of the audience; ability to cascade communications appropriately and effectively coach and develop employees
  • Strong analytical, project management, problem solving, customer relationship, organizational, conflict resolution, presentation and leadership skills
62

MRO Customer Support & Contracts Supervisor Resume Examples & Samples

  • Must be capable of working independently but as an integral member of an inclusive team in a fast-paced environment
  • Minimum of 5 years aerospace aftermarket experience with demonstrated knowledge of FAR145 contract and sales order management experience
  • Knowledge and experience of International Traffic in Arms Regulations ('ITAR')
  • Strong teamwork, teambuilding, and mentoring skills a must
  • Strong knowledge of contractual requirements, MRO business, and Airline customers
63

Supervisor, Desktop Support Resume Examples & Samples

  • At least 2 years’ experience as Supervisor, Desktop Support or similar role/function
  • College Degree or equivalent work experience is required
  • Ability to manage multiple, complex, on-going tasks and projects
  • Ability to lead and partner successfully with staff and chain of command
64

Supervisor Field Service Installed Support Resume Examples & Samples

  • Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings
  • Recommends replacement or repair of defective components in atypical situations; assists field services personnel with resolving more complex issues
  • Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence
  • Leads and directs employees including assigning, monitoring and reviewing work progress and accuracy, providing guidance, addressing escalated issues and training less experienced team members. Provides input on the performance of assigned employees to management
65

Supervisor Support Fermentation Resume Examples & Samples

  • Master (bio engineering, engineering, biology, chemistry, etc.) or relevant experience
  • Depending the specific needs of the manufacturing Unit, following role will be ensure by the Transversal Support Supervisor : Support for major critical deviation, Support to implement transversal CAPA, Support for "Inspection Readiness", SPOC for the Validation Manager regarding coordination of the continuous validation plan (CVP) at a manufacturing unit level
  • Act as the Manufacturing Unit Representative in transversal or technical projects : manage the project and continuously anticipate potential improvements of current processes while assuring the compliance with existing standards
66

Support Center Supervisor Resume Examples & Samples

  • Supervise a team of 6-10 support professionals
  • Monitor phone queues to ensure maximum coverage during shift
  • Provide monthly scorecard and real-time feedback and coaching on Support Professional’s performance
  • Ensure a positive work environment, continuous learning and a high quality employment experience for the team
  • Manage escalations and required reporting for the shift
  • Communicates overall and individual improvement opportunities to the management team
  • Security Communications Center Operator
67

Supervisor, Value Stream Support Resume Examples & Samples

  • Bachelor’s Degree in Industrial Management or Engineering from an accredited college or university
  • Minimum of 2 years of manufacturing operations experience
  • Manufacturing supervision experience in assembly and/or equipment operation
  • Experience utilizing SAP (Systems Applications and Products) as a manufacturing resource
  • Working knowledge of Microsoft Outlook / Word / Excel
  • Prior experience with Lean Manufacturing and Continuous Improvement
  • Ability to analyze problems, identify root causes and provide efficient solutions
  • To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections
68

Admissions Support Center Supervisor Resume Examples & Samples

  • 1+ years of direct supervisory experience in admissions team or call center environment. Behavioral Health or healthcare background
  • 2+ years of Sales training / coaching experience highly preferred
  • Demonstrated ability to manage by conversion rates & goals
  • Associate’s degree or higher required
  • Knowledge of behavioral health & addiction treatment is a plus
  • CRM system experience such as Salesforce, required
  • Proficient computer skills required in Microsoft Word & Excel
  • Must be able to work Sunday-Thursday and holidays if they fall within these days. Specific times are: Sunday, 9am-7pm; Monday & Tuesday, 11am-9pm, Wednesday, 1pm-11pm & Thursday 10am-8pm
69

Supervisor EDI Support Resume Examples & Samples

  • Responsible for ensuring that the testing activities are completed by the appropriate personnel according to department procedures and contractual obligations. Must keep current on government mandates and contractual obligations to oversee updates to testing procedures
  • Responsible for procedures in maintaining external confidential access numbers for TP access to EDI System. Must ensure compliance with BCBS of KS data security policies
  • Consult with eBusiness and EDI System Support staff on special projects ensuring payer and legislative mandates/policies are met
  • Develop EDI training programs for all HIPAA standards to ensure that the EDI transactions are in compliance
  • Monitor EDI System to ensure all electronic files are being delivered to and from the EDI System or payer and providers mailboxes. Research any issues and coordinate with eBusiness staff regarding problem resolution. Coordinate information with appropriate contacts including EDI Account Representatives, downline payer adjudication or membership systems (BCBSKS,Change Health Care, Blue KC, HealthNow New York (HNNY), Preferred Health Professionals (PHP))and EDI Help Desk when problems occur
  • Maintain current knowledge of American National Standard Institute (ANSI) specifications and implementation guides for all transactions
  • Responsible in ensuring that EDI System acceptance testing and business testing with the applicable downline systems is complete
  • Responsible for development of detailed training program for EDI Help Desk and testing personnel. Perform or coordinate areas of initial training and coordinate ongoing education as needed. Training areas include but are not limited to: Software support to TPs of billing software provided by BCBSKS/ASK, interpretation of implementation guides as utilized for multiple payers, in depth knowledge of testing procedures, EDI System setup of TP files, use of BluePrints to maintain TP support files and use of any mainframe applications needed to perform EDI Help Desk or testing duties
  • Identify and recommend changes to the organization of the EDI Help Desk and testing area to keep the structure current as technology and/or practices evolve
  • Assist in conducting and coordinating vendor workshops or conference calls to provide additional education and service to the EDI TP community
  • Travel periodically to meet with EDI TPs to assist and educate in electronic formats and/or analyze problems with testing to determine their most efficient and reasonable resolution to a problem
  • Perform all Supervisory responsibilities including but not limited to: assurance that all tasks are complete in the EDI Help Desk and testing area, conducting employee evaluations, provide employee counseling and perform disciplinary actions when necessary, verify and approve timesheets and monitor Avaya phone system and reports to ensure daily/weekly performance is met
  • Provide first point of contact to EDI Help Desk staff that requires additional assistance in problem determination. Questions may deal with issues that require more technical knowledge with research needing to be done in conjunction with Network Services
  • Provide support to EDI Help Desk personnel for problem escalation of EDI System problems or potential system problems
  • Because of the financial impact to a TP's business, periodic conditions arise which require tact and judgement based upon the knowledge of health care transactions and our EDI System. This person must be able to explain realistic problem resolutions to unhappy customers. Work is performed with constant interruptions with internal and external customers. Work is in a fast paced environment and requires quick decision making. Telephone contacts will consume 25% of the day and use of the PC up to 95% of the day
  • High School education or equivalency required
  • Three years Help Desk or Service Desk type function or Testing Experience required Previous supervisory or leadership experience preferred
  • Must have the ability to understand test plans and test cases
  • Knowledge of PC Hardware and software required with ability to comprehend new applications and technology quickly
  • Knowledge of Test Management Applications or Customer Relationship Management Applications required
  • Excellent human relations, organizational skills and the ability to work independently is required
  • Must have excellent verbal and written communication skills, with the ability to interact positively with all levels of clients and staff, both internally and externally
  • Must possess a positive attitude and strong leadership skills
  • Must be professional and work well with all customers, both internal and external
  • Must have ability to identify and resolve problems and communicate problem resolutions effectively. Must also have the ability to positively motivate subordinate staff
  • Ability to comprehend and explain health data programs to the medical community and knowledge of medical office practices preferred
  • Knowledge of specifications used in EDI HealthCare is preferred
70

Supervisor, Support Resume Examples & Samples

  • Maintain appropriate 24-hour call coverage schedules to ensure the ongoing effective and efficient resolution of diverse customer issues
  • Utilize applicable metrics in the analysis of operations within the assigned team(s); communicating results and/or trends for management review
  • Ensure various confidential patient and/or health information is handled in compliance with company policies and procedures, HIPAA and other regulatory requirements
  • Review current processes and procedures within the assigned function(s) with a focus on continuous improvement efforts; providing recommendations to maximize operations
  • Perform administrative responsibilities as necessary in support of the assigned function(s)
  • Act as an SME by serving as a technical resource through utilization of in-depth knowledge of applicable devices and troubleshooting techniques within the assigned function(s)
  • Conduct performance audits of the assigned team(s) to ensure the achievement of established customer service standards; reviewing individual performance to ensure alignment with company goals and objectives
  • Work with company recruiter to create requisitions and fill open positions
  • Schedule and conduct interview(s) for new hires as needed
  • Back-up the Technical Support Manager as a department resource (meetings or calls)
  • Processes product replacement orders
  • Submit Designated Representative License with 15 month of hire
  • Minimum 3 years’ experience as a Sr. Support Technician or minimum 1 year experience as a Supervisor
  • Prior experience in a customer service, call center or clinical environment preferred
  • Strong computer skills with demonstrated proficiency in word processing, spreadsheet and email applications
  • Adaptable to a fast-paced environment with the ability to multitask concurrent priorities in an organized manner
  • Proactive management style to effectively lead cohesive and productive teams
  • Strong interpersonal skills to work cohesively within a team environment
  • Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management
71

Production Supervisor Support Resume Examples & Samples

  • 1-2 years experience (nice to have)
  • Eager to learn
  • Manage for the manufacturing unit : Initiation, implementation / monitoring and closure of projects / RPC (80% linked to the building and 20% related to transversal activities / projects)
  • Act as a key interlocutor in his/her discipline between the manufacturing Unit and other services (as GTS-STS / Validation / Purchasing / CPU / QA / RA)
72

Supervisor, Sales Support Resume Examples & Samples

  • Develop and motivate a team towards the completion of assigned projects
  • Supervise daily operation for Sales Support, including staff development, training and performance evaluations
  • Troubleshoot problems and takes corrective action in support of the Sales Department
  • Consult with department heads and other staff on improving the sales and marketing process
  • Support the Sales Manager by advising sales staff on status and improvement opportunities
  • Develop methods and procedures to increase sales and promote business
  • Assist with establishing goals, quotas, sales territories and possible advertising techniques, and analysis of sales statistics
  • Typically requires BS/BA in related discipline. Generally 5+ years experience in related field. May require certification. Advanced degree may offset less experience in some disciplines
  • 2 years of supervisory experience, teams of 15+ in a call center environment
  • Proven history of leading high performance teams
  • SAP, Avaya call and email routing
  • Proficiency in MS Excel and metrics analysis and reporting
  • Experience with process improvement and project management
73

Supervisor R&D Support & Labcare Resume Examples & Samples

  • Bachelor or university degree with a scientific orientation
  • At least 2 to 5 years experience in the laboratory, maintenance or C&M department
  • Experience in team management
  • Advanced knowledge of SAP calibration, maintenance and deviation systems
  • Supervise the day-to-day activities of gatekeepers (equipment and infrastructure repairs), alarm manager (+/- 1200 equipment under alarm), labcare (decontamination of zones) and manager of encoding and archiving of C & M files: prioritize The activities during the Capman, answer the difficulties encountered on the ground, realize GEMBAS, coordinate problems solving, perform audits L1, .
  • Ensure implementation of the process defined according to quality criteria required
  • Propose improvements and / or simplification of existing processes to optimize working time
  • Manage a team of 10 people: set objectives aligned with those of the company, organize regular interviews with employees, manage leave
  • Support to manage the deviations and CAPAs of the Support & Labcare service
74

Supervisor Non Clinical HCS Operations Support Resume Examples & Samples

  • Supervises operations support team members within Molina's Healthcare Services function, which may include Care Review, Case Management, and/or Correspondence Processors, as well as Member Location staff
  • Works closely with members, providers, regulators, and Molina departments to resolve issues and concerns
  • Researches and analyzes the work flow of the department and offers suggestions for improvement and/or changes to management; assists with the implementation of changes
  • Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance
  • Provides regular verbal and written feedback to staff regarding work well done and opportunities for improvement
  • Assists in the development and implementation of internal desktop processes and procedures
  • Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers and customers
  • 2+ years experience in an administrative support role in healthcare, Medical Assistant
  • Strong analytic and problem solving abilities
  • 1+ years of supervisory experience
  • 3+ years experience in an administrative support role in healthcare, Medical Assistant preferred
75

Supervisor, Desktop Support Resume Examples & Samples

  • Strong understanding of TeleTech’s business, core values, and goals
  • Proficient English, both written and verbal
  • Open, honest, and empathetic manner when dealing with people
  • Strong attention to detail and desire to follow procedures
  • High customer service orientation
  • Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
  • High level of integrity, honesty, and judgment
  • Coaching skills
  • Data analysis and reporting
76

Supervisor Access & Patient Support Resume Examples & Samples

  • Coordinates and supervises the daily activities of business support, technical or production staff in an assigned area
  • Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
  • Has in-depth knowledge of work processes and tools within own area
  • Applies expertise to solve standard and non-standard problems within own area
  • Makes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts
  • Role models Cardinal Health's high ethical standards and code of conduct
  • Provides direction in discussing and creating development plans
  • Provides input into succession planning process for own work area
  • Aligns individual goals for self and others with work area/functional goals
  • Builds confidence and respect of others through a positive and energizing style
  • Assists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstacles
  • Works within budgetary/ financial objectives set by manager, applying knowledge of profit drivers to work processes within own area
  • Is aware of internal/external business issues
  • Identifies specific opportunities for long-term change within own work team or product/service
  • Builds customer relationships, interprets customer needs and assesses their business requirements
  • Leverages customer knowledge to develop alternative solutions and shares key learnings with others
  • Resolves day-to-day or routine problems using defined processes
  • Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence
  • Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success
  • Effectively listens to and explains difficult issues to reach shared understanding and build alignment
  • Customer Service and Customer Focus driven
  • Phone Skills
  • Verbal Communication
  • Product Knowledge - Insurance, reimbursement, specialty pharmaceutical
  • Objectivity
  • Dependability
  • 0-3 years experience
77

Supervisor Admissions Events & Support Resume Examples & Samples

  • Responsible for the scheduling, implementation and successful outcomes of on campus events including but not limited to educator seminars, open houses, high school tours, group tours, future student workshops, and scholarship testing. This includes executing events within the budgets established
  • Responsible for assisting Regional Campus and Regional Field Admissions Directors in the training of, enforcement and mitigation of policies and procedures as well as on current systems for representatives
  • Responsible for providing day-to-day support for campus representatives to include responsibility for Time & Attendance maintenance and bi-weekly processing
  • Responsible for providing support to the Regional Campus and Regional Field Admissions Directors as well as the Campus presidents with daily report and analysis needs and miscellaneous requests
  • Responsible for providing support to Regional Campus and Regional Field Admissions Directors with on-site meeting arrangements
  • Supports the Campus with offsite and weekends events, where applicable
  • Responsible for assisting students and families with touring and enrollment activities as needed
  • Responsible for direct supervision and leadership of the Receptionist and Tour Coordinators
  • Responsible for ensuring support from other department as needed for day-to-day tour back-up and on-going as needed event support
  • Manage local financial budget within budget guidelines as it relates to campus admissions, event execution and other expenses as needed
  • Responsible for annual scheduling of campus events in collaboration with Regional Campus and Regional Field Admissions Directors and home office Admissions leadership and Marketing partners
  • Responsible for adhering to admissions, campus and home office policies and procedures at all times
  • High School degree or GED required. Bachelor’s degree preferred
  • 2+ years of related experience required
  • 2 years prior lead or supervisory experience
  • Industry knowledge preferred
  • Events planning experience required
  • Communication skills (verbal and written) and computer skills (Microsoft Office products)
  • Strong presentation and sales skills
  • Ability to maintain a professional image and work environment
  • Ability to handle difficult customer requests and prioritize them accordingly
  • Ability to lead effective teams
  • Multi-tasking and organizational skills, can adapt to a changing fast-paced environment
  • Must be able to lift and maneuver 50-75 pounds
  • Must be able to talk, see, hear, concentrate, think, learn, and reason for all of the workday
  • Must be able to stand for long periods of time during events
  • Must be able to travel 30% to 50% of the time
78

Supervisor of Workforce Logisitcs / Support Resume Examples & Samples

  • Assist with the implementation of WoMP systems, including, but not limited to, the Daily Operations system and Bid system for Bus, Heavy Rail and Light Rail transportation district
  • Develop and execute training program for training new and existing WoMP software end users
  • Assist with subsequent HASTUS software upgrades
  • Support end-users on troubleshooting
  • Act as liaison between district and payroll for pay issue
  • Input general payroll activities (contractual pay entitlements, sick pay, and various adjustments) and verify accuracy of data/information
  • Gather data, inputs and validate entries to personnel records
  • Respond to requests for operational reports from Operations staff
  • Gather operational data and reports to identify trends by entering division accident statistics and workers' compensation claims
  • Assist in implementing and supporting future WoMP systems, as appropriate
  • Respond to each inquiry, whether from a customer, vendor, or co-worker in a professional and courteous manner
  • Work any and all shifts and / or locations as assigned or directed
  • Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week
  • Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees
  • Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and AntiHarassment and Anti-Retaliation policies
  • Perform related duties and projects as assigned
  • Three (3) years of experience in bus and / or subway transit operations
  • Two (2) years of related supervisory experience in bus and / or subway operations
  • A high school diploma or equivalent (G.E.D.) from an accredited institution with the ability to comprehend, communicate and respond to instructions, orders, signs, notices, inquiries, etc. in English
  • Excellent organizational, confidentiality, multi-tasking and time management skills
  • Strong computer and analytical skills
  • Proficient in Microsoft Office Suite, including Word, Excel, Access, and PowerPoint
  • The ability to pass: background screenings; and the MBTA's medical requirements, including a physical examination and drug and alcohol screening
  • Handle sensitive and confidential information in an appropriate manner. Have excellent customer service and conflict resolution skills
  • The ability to provide internal and external customer's with a courteous and professional experience
  • Be available to work twenty-four (24) hours per day, seven (7) days a week. Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline and safety records Infractions and / or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection
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Ground Support Equipment Supervisor Resume Examples & Samples

  • Inspect maintenance work completed by juniors prior to release of equipment. Continuously suggest to the GSE Manager and seek approval for corrective maintenance improvements, modifications to the existing maintenance systems and equipment in order to improve their performance, increase the life of the equipment, prevent possible failure and reduce maintenance costs
  • Maintain close liaison and communicate to GSE Manager the future need for various spare parts and material required for equipment maintenance and technical activities in order to ensure that they are available
  • Utilize the Maintenance Management System effectively for handling work-orders (manpower and material requirements) and to monitor the sections activities
  • Actively participate in the Performance Matters programme by ensuring that Performance Reviews for junior staff are opened, development plans agreed and training needs recommended. Provide on job training whenever necessary in order to maximize skills and abilities of the team
  • Organise, allocate, perform and supervise the daily workload in his section to effectively ca