Ops Support Senior Supervisor Resume Samples

4.8 (79 votes) for Ops Support Senior Supervisor Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the ops support senior supervisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
BB
B Bechtelar
Bennie
Bechtelar
47824 Reginald Square
Phoenix
AZ
+1 (555) 471 6585
47824 Reginald Square
Phoenix
AZ
Phone
p +1 (555) 471 6585
Experience Experience
Detroit, MI
Ops Support Senior Supervisor
Detroit, MI
Smith-Fay
Detroit, MI
Ops Support Senior Supervisor
  • Provide customer support for managers and employees
  • Manage outsourced service providers
  • Recruit, hire and supervise the performance of 20-40 staff including regular feedback sessions and career development
  • Identify, develop, implement and maintain processes, procedures and controls for the receipt and processing of incoming mail and collateral for various mortgage portfolios
  • Work closely with site management on closing operational issues including training and implementation of closing operational excellence initiatives
  • Manage Process improvements to increase unit productivity while ensuring quality of all unit initiatives in a high volume environment
  • Identify process improvement and re-engineering delivery opportunities and develop execution plans in partnership with GS and T Program Office
Philadelphia, PA
Risk Ops Support Senior Supervisor
Philadelphia, PA
Mayer Inc
Philadelphia, PA
Risk Ops Support Senior Supervisor
  • Management of in-country resources, conducting performance reviews, team development and broadening the knowledge base of the team as a whole
  • Address training and professional development, career progression, setting goals and performance management
  • Working closely with senior management on both team performance and other project related activities
  • Monitor the performance and address deviations to the supplier contracts, including performance (SLAs) and costs (invoices, incorrect prices, etc.)
  • Coaching and mentoring team members to strengthen or improve performance dimensions
  • Talent and Performance Management
  • Create and improve tools to increase agent subject knowledge and reduce call times and repeat calls
present
Dallas, TX
Fort Mill-ops Support Senior Supervisor
Dallas, TX
Jaskolski, Davis and Herman
present
Dallas, TX
Fort Mill-ops Support Senior Supervisor
present
  • Manage day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals
  • Builds effective and strong team committed to delivering world class customer care and achieving organizational goals. Builds an effective staff through recruiting and hiring exceptional candidates, training, salary administration, performance appraisals, counseling and motivation of staff
  • Develop and implement effective policies and procedures to ensure timely, accurate, cost effective and excellent service to our customers
  • Identify and analyze escalated problems and provide guidance to team members for resolution. Negotiate solutions and acts as a liaison with internal and external customers when necessary
  • Report and analyze manager information systems, quality/timeline indicators
  • Perform other job related duties as assigned
  • Conducting consistent Performance Management Process including Individual Development Plans
Education Education
Bachelor’s Degree in Math
Bachelor’s Degree in Math
California State University, Los Angeles
Bachelor’s Degree in Math
Skills Skills
  • Basic Wholesale Cards Operations Knowledge desirable
  • Highly organized and strong follow-up and time management skills and the ability to multi-task effectively
  • Strong ability to work in an environment where priorities are frequently changing
  • Strong organizational skills, including the ability to manage multiple tasks and projects simultaneously and meet strict deadlines
  • Excellent PC skills, including knowledge of Microsoft Word and Excel
  • Strong attention to detail
  • Solid leadership skillsand ability to direct and motivate staff with integrityand ethics
  • Ability to process a high volume of detailed work in a short time frame
  • Solid leadership skills and ability to direct and motivate staff with integrity and ethics
  • Ability to interact professionally with all levels of associates and senior management
Create a Resume in Minutes

15 Ops Support Senior Supervisor resume templates

1

Ops Support Senior Supervisor Resume Examples & Samples

  • Bachelor's Degree or equivalent experience
  • Related business experience and at least one-year supervisory experience
  • Strong supervisory and basic management skills
  • Proven ability to train and motivate staff
  • Demonstrated customer satisfaction skills
  • Macro level spreadsheet and/or system design testing experience a plus
  • Experience interviewing, writing appraisals and corrective action documents and training
2

Ops Support Senior Supervisor Resume Examples & Samples

  • College degree (BS/BA) or equivalent industry work experience
  • 3-5 years operations, management, administrative and banking experience with an emphasis on BSA/AML Compliance, Legal documentation, and Risk Management
  • Extensive knowledge of FIS AccountOrigination, Citi Screening, basic PC applications, including Word, Excel, PowerPoint, and organization software programs. Basic systems methodology and project planning skills
  • Bilingual (English/Spanish) required to analyze and review new account documents
3

Ops Support Senior Supervisor Resume Examples & Samples

  • Management Skills: Leadership, Communication, Administrative, Interpersonal, Analytical, People Management and Development
  • Functional: Project Management, Systems and Technology, Workflow Processing
  • Technical: Microsoft Office including Excel, Word, Access and Outlook
  • Prefer prior operations management and supervision of staff
  • 3 - 5 years mortgage or related experience
4

Ops Support Senior Supervisor Resume Examples & Samples

  • Demonstrates multi-tasking ability, analytical skills, creative and pro-active problem solving skills with a consistent record of on time delivery
  • Effective time management, administrative documentation and organizational skills
  • Customer Service-oriented providing proactive solutions and alternatives
  • Must be analytical, hardworking, a team player and must support the concept of “fun” in the workplace
  • Must possess good written and verbal business communication and presentation skills
  • Must be a self-starter and able to work independently in a fast paced global environment
  • Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity
  • 90% Completion Sr Ops Analyst Role Curriculum
  • CET 6 certificate is necessary with fluent spoken English
  • JLPT Level 1 certificate is required for Japan related process with fluent spoken English
  • Knowledgeable in MS Office Suite (Word, Excel, Power Point)
  • Knowledge of HR systems
  • Knowledge of HR business processes
  • 6 years or above working experience
  • >=2 year people management experience
  • Treat everyone with dignity and respect
  • Be unselfish - empower others
5

Ops Support Senior Supervisor Resume Examples & Samples

  • 3 years of related transaction processing or cash management
  • Extensive knowledge of transaction processing systems
  • Proven management skills to include solid leadership and communication skills
  • Proficient in Word & Excel programs
  • Prior people managment experience in a deadline driven environment preferred
  • Ability to use creative problem solving skills to resolve business issues
6

Ops Support Senior Supervisor Resume Examples & Samples

  • Bachelors or Master’s degree in Math, Science, Computer Science/Data, Business Administration or equivalent work experience
  • Minimum of 3 work related experience, preferable investment banking
  • Knowledge of the banking regulatory environment preferred
  • Bilingual/English
  • Strong Microsoft skills: Word, Excel, PowerPoint
  • Strong focus on Control and Process optimisation and documentation
  • Proven project and process management skills
  • Good communication skills with the ability to be assertive
  • Organised with an excellent attention to detail
  • Ability to focus on high quality work while under pressure
  • Comfortable working with large quantities of data
  • Comfortable working independently in a dynamic and challenging environment
7

Ops Support Senior Supervisor Resume Examples & Samples

  • Identify, develop, implement and maintain processes, procedures and controls for the receipt and processing of incoming mail and collateral for various mortgage portfolios
  • Recruit, hire and supervise the performance of 20-40 staff including regular feedback sessions and career development
  • Manage Process improvements to increase unit productivity while ensuring quality of all unit initiatives in a high volume environment
  • Regular communication to management on production volumes and personnel
  • Complete monthly MSA/CSA testing to ensure positive internal and external audit results. Ensure production and quality standards are measured and met
  • Implement initiatives to bolster the moral of staff and promote community involvement
8

Risk Ops Support Senior Supervisor Resume Examples & Samples

  • Fraud Early Warning experience strongly preferred
  • Three plus years of related business experience including at least one-year supervisory experience
  • Experience with conflict resolution and problem solving
  • Strong written, verbal and analytical skills
  • Experience in organizing and assigning daily work tasks
  • Basic understanding of call center environment and company policies and procedures
9

Ops Support Senior Supervisor Resume Examples & Samples

  • Must have a strong understanding of Customer Service Operations. Candidate will manage the day to day activities of the Customer Contact Center, and resolve daily issues, Implement controls to avoid the risk of not meeting SLA. The role possesses a high degree of independent discretion and decision-making authority
  • Develop strategy and implement full integration of both functions of Tier 1 (One and dones, email responses/inquiries, cross training, etc.) while driving for a one team concept
  • Responsible for forecasting volumes of calls and manpower requirements. Must be staff to achieve an SLA of 90% or more daily
  • Develop actionable plans to reduce service issues and improve escalation channels
  • Create meaningful and timely reporting tools to monitor customer service satisfaction and service levels. Adjust staffing requirements based on call demands, expertise levels and System Support demands
  • Create and improve tools to increase agent subject knowledge and reduce call times and repeat calls
  • Ensure effective controls are in place to minimize those risks and successfully evaluate how those controls are functioning
  • Conducting consistent Performance Management Process including Individual Development Plans
  • Conducts Quality monitoring on a weekly and monthly basis to ensure desired behaviour’s related to Operations and Customer Experience are demonstrated and executed consistently
  • Conducts side by side coaching along with monthly one on one’s
  • Appropriately assess risk/reward relationships when making business decisions, demonstrating particular consideration for the firm’s reputation and safeguarding the bank by applying sound ethical judgment regarding business practices
  • Participates in projects as needed
  • 2 years’ experience leading call centers. Includes scheduling, superior customer service delivery, change management and business analysis
  • 1 year prior supervisory experience
  • Demonstrated commitment to teamwork
  • Proven commitment to process improvement and ability to successfully implement best practices
  • Demonstrated resilience and determination, able to adjust in and lead others in changing environment and priorities
  • Strategic thinker
  • Good working knowledge of HR business processes
  • Highly motivated, analytical, organized and methodical
  • Demonstrated organizational and project management skills
10

Ops Support Senior Supervisor Resume Examples & Samples

  • Execution of day to day activities related to the TTS Cash Management Operations for Wholesale cards TTS Cash Management Business
  • Contribute to the building of a high performance team of Operations professionals recognized by TTS as their Client Operations partners in the delivery and servicing of their products in compliance with applicable policies and regulations
  • Advocate for TTS Cash Management Wholesale cards business interests with the relevant organizations, including Global and local operations and technology teams in order to achieve service levels which enable the business to execute on their goals
  • Build strong and effective relationships with key partners in TTS Sales, Product, local and global O&T, and Technology organisation
  • Execution of Vendor management activities related to Wholesale Cards Operations
  • Participate as necessary in re-engineering projects to drive value in the operating model, including those related to the implementation of global platforms and the alignment to global processes
  • Monitor key performance indicators for the Wholesale cards Operations
  • Collaborate with peer region heads to ensure appropriate levels of commonality are achieved and best practice is shared and adopted
  • Monitor performance and compliance on established Service Level Agreements with all organizations which process operations for TTS Cash Management products (local, global, third parties). Participate and suggest adjustments and action plans to these service levels according to the result of this monitoring effort
  • Minimum 5 years experience in Financial Services/Wholesale Cards business is preferred
  • Demonstrated skills in collaborating in Operational teams which require interaction, coordination and alignment with multiple regions, functions and organizations
  • Proven ability to establish and maintain business partnerships
  • Understanding and awareness of appropriate corporate and regulatory policies
  • Experience of work in a process driven environment
  • Experience in managing teams of individual contributors and/or effectively leading teams with no direct organizational report
  • Strong collaboration skills
  • Highly organized and strong follow-up and time management skills and the ability to multi-task effectively
  • Strong ability to work in an environment where priorities are frequently changing
  • Execution skills, seeks closure
  • Effective communicator. Good Verbal & Written Communication skills
  • Basic Wholesale Cards Operations Knowledge desirable
  • Knowledge of Microsoft Office is essential, particularly Word & Excel using various functions
  • Ability to learn and grasp new processes and systems
  • Functions well under preasure
  • Computer Skills (Office, Databases)
  • Spanish and English fluent speaker
11

Ops Support Senior Supervisor Resume Examples & Samples

  • Identify, research, validate, setup & maintain legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of Credit Risk exposure; typically data spans legal name verification, address, nature of business, ownership etc
  • Management of in-country resources, conducting performance reviews, team development and broadening the knowledge base of the team as a whole
  • Assisting with the development of a remediation Strategy to cover Regulatory requirements and general business requirements relating to reference data
  • Liaise with internal/external stakeholders to provide exception management reconciliation/reporting
  • Conduct analysis to map front to back data flows and provide subject matter expertise, providing input to project requirements to drive business, functional and/or system/platform changes
  • Perform quality reviews/refresh of client reference data and our supporting processes/procedures
  • Manage the delivery of projects spanning: Market/Regulatory initiatives, Technology/Platform roll outs, migrations between various internal/external sources; responsibility may include coordination and input on project delivery (planning, analysis, requirements gathering, governance, status reporting, scheduling etc)
  • Manage and develop the team to ensure effective results
  • Previous experience in managing people
  • Previous experience in project management and working with senior management
  • Experience in Reference Data Management, exception management, and other aspects of data management
  • Extensive knowledge & experience in data management: analysis, governance, quality, business and technical master data management
  • Previous experience of data manipulation (ideally in an investment bank environment)
  • Familiarity with external products and services that add value to client and operation reference data management
  • Worked on projects and managed/participated in User Acceptance Test (UAT)
  • Sound knowledge of Trade Life Cycle, Reference Data Management and Settlement process of Securities
  • Experience of having worked with Back/Middle Office
  • Strong academic qualifications would be desirable, especially in Sciences
  • Experience Interacting closely with development teams to ensure that requirements are accurately translated into solutions and ensure that testing approach and methods successfully verify changes meet functional requirements
12

Fort Mill-ops Support Senior Supervisor Resume Examples & Samples

  • Manage day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals
  • Lead and Coach a team of approx. 15-25 representatives in a manner that ensures high quality customer care focused on building and retaining valuable customer relationships and committed to the delivery of value added products and services. This includes efficient allocation of resources, goal setting, forecasting and flexibility to manage changes
  • Builds effective and strong team committed to delivering world class customer care and achieving organizational goals. Builds an effective staff through recruiting and hiring exceptional candidates, training, salary administration, performance appraisals, counseling and motivation of staff
  • Accurately assesses strengths and development needs of employees including timely and specific feedback and performance management. Provides challenging goals, assignments and opportunities for further development
  • Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand customer and business needs; implement solutions to improve effectiveness and results
  • Create and Foster a trusting and engaging work environment with a focus on employee retention. Ensure a culture of accountability, integrity and respect
  • Develop and implement effective policies and procedures to ensure timely, accurate, cost effective and excellent service to our customers
  • Identify and analyze escalated problems and provide guidance to team members for resolution. Negotiate solutions and acts as a liaison with internal and external customers when necessary
  • Report and analyze manager information systems, quality/timeline indicators
  • Manage team to meet goals within the budget. Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations. Evaluate cost/benefits, make recommendations, develop and oversee implementation plans
13

Ops Support Senior Supervisor Resume Examples & Samples

  • Bachelors Degree or equivalent experience preferred
  • Solid leadership skillsand ability to direct and motivate staff with integrityand ethics
  • Interpersonal skills and ability to work well in a team environment collaborating across diversegroups
  • Experience in creatingand implementing processes that result in improved business performance
  • Solid PC skiUs (Microsoft Office)
14

Ops Support Senior Supervisor Resume Examples & Samples

  • 3 - 5 years mortgage or related experience preferred
  • Bachelor degree or equivalent experience preferred
  • Workflow Processing experience
  • Microsoft Office including Excel, Word, Access and Outlook
15

Ops Support Senior Supervisor Resume Examples & Samples

  • Must have a strong understanding of Customer Service Operations
  • Candidate will manage the customer contact center. Identify and resolve daily issues, Implement controls to avoid the risk of not meeting SLA. The role possesses a high degree of independent discretion and decision-making authority
  • Conducts Quality monitoring on a weekly and monthly basis to ensure desired behavior's related to Operations and Customer Experience are demonstrated and executed consistently
  • Bachelor’s degree preferred with experience managing call centers
  • Includes scheduling, superior customer service delivery, change management and business analysis
  • Ability to coach and influence a team of direct reports in a fast paced environment
  • Commitment to process improvement and best practices implementation
  • Demonstrated resilience and determination, able to adjust in changing environment and priorities
  • Highly motivated, analytical, organized and methodical. Demonstrated proficiency in Microsoft products(Excel, Powerpoint, Word))
  • Organization and project management skills
16

Ops Support Senior Supervisor Resume Examples & Samples

  • College Degree (BA/BS) or equivalent experience
  • Experience and knowledge of MERS in the mortgage industry
  • Demonstrate ability to follow-through on tasks
17

Ops Support Senior Supervisor Resume Examples & Samples

  • Basic to intermediate level experience in a Transaction Services role with previous people management experience
  • Teamwork-oriented
  • Proactive and resourceful
  • Superior relationship, facilitation and presentation skills, and ability to interact with management teams, as well as all
18

Ops Support Senior Supervisor Resume Examples & Samples

  • Responsible for the production of assigned closing team including managing underwriting and processing pipeline
  • Work closely with site management on closing operational issues including training and implementation of closing operational excellence initiatives
  • Lead meetings with team regarding closing operational actions
  • Provide input into and implement closing operational initiatives, benchmarks and metrics for standards of performance
  • Implements strategic initiatives to ensure profitability of closing operational plans
  • Leads team members in all tactical and strategic initiatives. Ensure the workflows are effective, efficient and deliver a quality loan product. Ensure the workflows compliment and support the overall goals of the sales and operational teams as well as those of the business
  • Act as a key member of the site leadership team. Represent and act as the business knowledge expert in all matters pertaining to closing operations. Provide solid insights and guidance in effectively implementing the mission goals and objectives of both business channel and CMI
  • NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position
  • Bachelor's degree or equivalent work experience, plus 5-7 years related work experience
  • Must have excellent planning/organizational, problem-solving, analytical, presentation, listening and oral/written communication skills, as well as general math skills, preferably with basic skills related to graphs, symbols, equations, etc
  • Excellent leadership skills required, along with excellent time management and decision-making skills
  • Advanced computer skills and knowledge of business unit applications required
  • Must be able to maintain a high degree of accuracy while being detail oriented
19

Ops Support Senior Supervisor Resume Examples & Samples

  • Business Critical production position is a People Manager for a line operation of 7 +/- FTE
  • Manage daily operations and workflow, concisely interpret complex defects and challenges, escalate timely under intense pressures and aggressive time clock
  • Responsible for becoming knowledgeable of accounts and processes within the team in order to assist with staff questions
  • Assist management in testing new implementations and projects and speaking on behalf of the department
  • Analysis of complex process and financial flows, quick study assessment and escalation, extensive oral and written communcation with upper and Senior management
  • HOURS 10:00 pm - 6:30 AM (Overnight)
20

Ops Support Senior Supervisor Resume Examples & Samples

  • Managing the Knowledge Management team in their duties and responsibilities
  • Ensuring that daily quality and control measures are followed
  • Coaching and mentoring team members to strengthen or improve performance dimensions
  • Working closely with senior management on both team performance and other project related activities
  • Performing data analysis that lead to innovative solutions for our internal customers
  • Provide customer support for managers and employees
  • Identify, initiate, and implement continuous process improvement
  • Represents HRSS on Global CSS Communications work streams
  • Recommend, implement, and administer procedures to enhance Knowledge Management operations
  • 4 year college degree or equivalent combination of education/experience
  • Must have minimum of 2 years preparing corporate communications
  • Must have minimum of 2 years of supervisory experience
  • Knowledge of PeopleSoft/Oracle HRMS System highly desired
  • Ability to keep current on technological developments/trends
  • Skills in organizing resources, establishing complex priorities and managing delegation
21

Ops Support Senior Supervisor Resume Examples & Samples

  • New relationship or updates to existing relationships, Citi Approved Supplier Program (CASP) Database is the main repository all supplier relationships per business and region are registered. From this registration, sanction screening, financial reviews, outsourcing reviews, etc. are performed
  • Compliance and Supplier Performance Monitoring requests generated by the CASP team or ESRM/TPISA. (TPISA, Exit Strategies, etc.)
  • Intercompany Service Agreements: required when we outsource services to a Citi hub in another region, or cover other regions in our servicing. Business Office would need to guide the SLAs by which the outsources work (Citi to Citi) is delivered. Including the PLSD: Performance Level Service Document
  • ROAC Approvals, Regional Outsourcing Approvals Committee: obtaining approval prior to any service change (additions of services, changing of service location, etc.)
  • Verify suppliers are approved for doing business with Citi before we contract and pay for services. See CASP updates above to trigger the sanctions screening, financial evaluations, etc
  • Request for Proposal Process, review and approval
  • Any update to the written SOW (including CRs) and new SOWs, including FTE increases. Per the CEMP, any contract that will be signed, must be coordinated through Citi Procurement Services. Controls should be consulted if any changes will increase our potential risk
  • Performance evaluation to track KPIs. Track performance metrics, dashboard of all metrics relevant for a particular supplier relationship,monitoring of performance results against contractual KPIs and tracking of supplier errors, especially those that could cause risk to Citi, losses or impact to Client satisfaction
  • Manage and resolve day to day issues. Financial losses or impact as a result of supplier performance and errors. Comprised of day to day issues that are unable to be resolved, and are escalated at regional level if necessary
  • Productivity initiatives, design and implement a more cost-effective Ops footprint and drive year-on-year productivity
  • Talent Management, ensure that the right talent is doing the right function and creates a career path and manage goals and careers of dirt reports
22

Ops Support Senior Supervisor Resume Examples & Samples

  • This business critical requisition is required to maintain adequate staffing in order to support efficient BAU for the Asset Servicing team
  • Responsibilities include performed account maintenance on (POA LOA Death Switch Signer Name Changes), CDVs, Change of address, Logging Change of Address and Auto Deduct, Return Mail, Rate changes
  • Closeouts, Lien recording investigations, Line decreases, Mailbox management, SCRA account review/set up and support BAU as needed
  • These activities require communication and coordination with business partners, requiring discretion, professionalism and compliance to Citi information security policies. We need to maintain a consistent focus on efficient BAU. For this reason, backfill to this permanent is required as soon as possible
23

Ops Support Senior Supervisor Resume Examples & Samples

  • Execute GS and T strategy in conjunction with GS and T Region Head and GS and T Global Product Head
  • Serve as the subject matter expert for the country
  • Ensure compliance with the global product model
  • Identify, develop and implement initiatives to reduce cost, add value, increase control and enhance performance
  • Implement best practices to ensure the overall success of services provided to clients
  • Operational and Performance Management
  • Manage extensive operations in the country
  • Responsible for product service delivery, providing day-to-day operational leadership to staff and third-party service providers
  • Monitor BAU performance
  • Interface, regularly, and provide updates on strategic initiatives to key stakeholders, such as senior country management (CCO / SCOO), business heads, and GS and T Senior Leaders
  • Ensure plans for process improvements, enhancements, efficiencies and productivity are completed in the respective countries
  • Review and analyze metrics (regional / country) to ensure targets are met and deviations are explained and controlled
  • Support the staffing model in partnership with GS and T Region Head and ensure the model is appropriate for each country
  • Ensure staff have appropriate documentation for roles and responsibilities to perform the duties of the product
  • Supplier / Vendor Management
  • Manage day-to-day vendor operations
  • Serve as a point of escalation
  • Partner with regional leadership to ensure compliance with standards and policies
  • Serve as a partner for the vendor management strategy and selection and other key supplier management activities
  • Monitor the performance and address deviations to the supplier contracts, including performance (SLAs) and costs (invoices, incorrect prices, etc.)
  • Risk and Control
  • Ensure all required controls are in place and identify key risk indicators, thresholds and actions if metrics fall below thresholds
  • Ensure compliance with global and regional policies and procedures while meeting local regulations
  • Serve as the Continuity of Business (CoB) coordinator for GS and T
  • Financial Management, Re-engineering and Project Management
  • Provide input for and adhere to the country budget
  • Provide information for monthly expense reconciliations, variances and accruals
  • Identify process improvement and re-engineering delivery opportunities and develop execution plans in partnership with GS and T Program Office
  • Manage all projects incompliance with CSS and GS and T standards utilizing detailed project plans, tracking and reporting tools
  • Maintain the timeline and budget for rollout and implementation for BAU and projects
  • Manage and control contracts executed for GS and T within the country
  • Talent and Performance Management
  • Evaluate organizational strength and talent across the country
  • Address training and professional development, career progression, setting goals and performance management
  • Monitor attrition and lead improvements to reduce staff departures
  • Cultivate a healthy and productive work environment
  • Manage outsourced service providers
  • Proficient knowledge about GS and T products and services
  • Ability to leverage best practices continuous process improvement and efficiencies
  • Understanding of the shared services business model
  • Demonstrate fluency in speaking and writing English
  • Ability to adapt quickly to changing business demands
  • Ability to handle pressure and prioritize workload
  • Advanced to Expert skill set in Microsoft applications (MS Word, MS Excel, MS PowerPoint)
24

Ops Support Senior Supervisor Resume Examples & Samples

  • Administer Workmen’s Compensation scheme and ensure proper and timely payment of the premium for the same
  • Ensure that various reports are sent out in a timely and in an accurate manner to the various divisions, Compliance , Controls and Finance
  • Annual / Bi-Annual / Quarterly reporting to the Central bank and Labour Authorities and Finance and the Economic Department of UAE
  • Management & Analysis for the HRSS team and liaise with the Regional Team with any support in terms of issues and queries
  • Preparing and development of reports for HR and related systems
  • Maintain HC related databases and files
  • GDW reporting analysis
  • Preparation of Emritisation Report ( for HR & Fincon )
  • Reconciliations between HR Core systems, HC files and Payroll system for purpose of accurate payroll processing for payroll cycle
  • Check the Service / Reference / offer Letter issued to Staff / Ex-staff / Prospective candidates respectively
  • Back-up for the Record Management coordinator
  • HC and expense mapping co-ordinations between the business, HR and Finance
  • Checker of daily payments made to staff in relation to Education/Club/Final settlements/Housing/ Airfare/Pension
  • Reporting of monthly HC to the Finance Department
  • Monthly Life & Medical premium accruals and Liquidation
  • Checking the Alico enrollments and volumes provided on a quarterly basis
  • Administration of Alico Invoice and payments to the vendor on a timely and accurate manner. Administer the Accrual and Liquidation of the same for the UAE business
  • Check the Payroll inputs (as a Backup) and on a monthly basis before the payment cycle is processed verses the HR system
  • Payment of annual and monthly vacation allowance cycle and its booking in the Payroll system
  • Authorizing entries into financial systems for monthly cycle and daily transactions
  • Staff & corporate card credit card limit confirmation to credit
  • Issue transfer notification and maintain transfer file and analyze if changes need to be done on constant basis with the business and Finance
  • Identify areas of process improvements for the CES UAE team and constant check on the process notes and upgrade in terms of reduction in time and quality of work
  • Adhoc reports for Cluster and UAE – to all business and the CCO
  • Support the Regional Operations Team HRMS process reengineering
  • 8-10 years of experience in the field of HR Operations - this should include Data management, Benefits Administration and MIS reporting’s
  • Strong numerical and analytical skills
  • Excellent research and problem solving skills
  • Ability to plan, organize and schedule duties to meet Operation deadlines
  • Ability to process a high volume of detailed work in a short time frame
  • Ability to be productive and accurate in a high-stress environment and meet stringent production deadlines
25

Ops Support Senior Supervisor Resume Examples & Samples

  • Advanced knowledge of supported channels, business technology applications and company products required
  • Working knowledge of MMP Standards, GAAP, security and controls
  • Minimum 5 years Mortgage Originations experience, College Degree preferred
  • Prior experience with Acaps, Custom, Custom Closer, NCIS, CitiLink, CitiSmart, CitiFind, Secured Funding Application, Cognos, SharePoint etc
  • Self confidence with proven ability to make sound business decisions in absence of Sr. Management is a must
  • Excellent planning/organization, problem-solving, analytical, listening and communication skills
26

Ops Support Senior Supervisor Resume Examples & Samples

  • Bachelor's degree or equivalent work experience
  • Supervisory/training skills
  • Self-motivated with strong organizational skill
  • Basic understanding of accounting principles
  • Working knowledge of DB2/QMF/SPUFI a Plus
  • Ability to work in a fast paced, constantly changing environment
  • Proficiency with Excel, Outlook, and Word
27

Ops Support Senior Supervisor Resume Examples & Samples

  • 5-7 years’ work experience to include at least 2 years’ experience as a Coordinator or equivalent management experience
  • Successful completion of LOMA 1 and 2, Basic Management Skills, and On-The-Job Training course
  • Effective writing, presentation, communication and coaching skills
  • Effective problem solving/analysis skills
  • Excellent PC skills
  • Ability to manage multiple and changing priorities
  • Supervisory/leadership ability
28

Ops Support Senior Supervisor Resume Examples & Samples

  • Basic to intermediate level experience in a related role with previous people management experience preferred
  • Excellent attention to detail and problem solving skills
  • Ability to coach and develop staff
29

Ops Support Senior Supervisor Resume Examples & Samples

  • Previous Securities experience is a plus
  • Series 6 and 26 a plus
  • Knowledge of Licensing systems including FINRA, RegEd, and BIG
  • Excellent PC skills, including knowledge of Microsoft Word and Excel
  • Knowledge of BNY Mellon, WebImage, SuRPAS, CRM, and Primerica systems are a plus
  • Strong organizational skills, including the ability to manage multiple tasks and projects simultaneously and meet strict deadlines
  • Ability to interact professionally with all levels of associates and senior management
  • Ability to work in a fast-paced environment with little supervision
  • Excellent oral and written communication skills as well as interpersonal skills
  • Identify problems and formulate solutions to problems
  • Self-motivated and the ability to work in a past-faced inter-dependent team environment