Expert Support Resume Samples

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MA
M Altenwerth
Malvina
Altenwerth
888 Kayli Mountains
Dallas
TX
+1 (555) 327 1868
888 Kayli Mountains
Dallas
TX
Phone
p +1 (555) 327 1868
Experience Experience
San Francisco, CA
Technical Support Expert
San Francisco, CA
Heathcote, Kuhlman and Beahan
San Francisco, CA
Technical Support Expert
  • Adapts existing methods and procedures to create possible alternative solutions to complex software and hardware issues
  • Assist 3rd level support with troubleshooting
  • Understands the strategic direction set by senior management as it relates to team goals
  • Excellent knowledge of computer systems, IP networking and MS Office applications
  • Provide occasional training sessions to customers and employees
  • Knowledge of BAS networking protocols (BACnet, Lon, ZigBee), an asset
  • Provide internal and external advanced technical trainings
Los Angeles, CA
Subject Matter Expert Business Support Systems
Los Angeles, CA
Herzog-Carroll
Los Angeles, CA
Subject Matter Expert Business Support Systems
  • Excellent on working with Operating Support Systems & Net Act [CNA, SMO, RNO, BSM, CM, …]
  • Make CP & AP Backups (as per request)
  • Contact with support & create CSR with Ericsson team to solve emergency problem
  • Re-homing project to re-dimensioning of the network
  • Solving BTS problems (site alarm, TRX faulty …)
  • Monitoring the system & solve the APZ & APT alarms
  • Transcoders pool Expansion.(by analyzing pools statistic & add Board )
present
Phoenix, AZ
IT Infrastructure Operations Support Subject Matter Expert
Phoenix, AZ
Hammes, Gaylord and Wisoky
present
Phoenix, AZ
IT Infrastructure Operations Support Subject Matter Expert
present
  • Close cooperation with Corporate Real Estate Services and Site Management on initiatives and maintenance works impacting CoE offices in Poland,
  • Close cooperation with Corporate Real Estate Services and Site Management on initiatives and maintenance works impacting BDC offices in Poland,
  • Diagnosis and resolution of HW/servers/network/voice technology related issues,
  • Strong teamwork and communication/information sharing,
  • In-depth and excellent knowledge of IT infrastructure – network topology and HW, servers administration, IP PBX telephony system, assembling process of IT HW,
  • Support the management of Major IT infrastructure Incidents,
  • In-depth knowledge of IT infrastructure – computer network, servers, online and offline storages, IP PBX telephony system,
Education Education
Bachelor’s Degree in Information Science
Bachelor’s Degree in Information Science
New York University
Bachelor’s Degree in Information Science
Skills Skills
  • An excellent communicator with strong empathy and the ability to motivate and influence individuals
  • Ability to manage effectively in a complex matrix environment with virtual teams of high level professionals
  • Effective problem solving skills to deliver projects on scope, on time and on quality
  • Strong interpersonal, oral and written communication skills
  • Team orientation: build strong relationships at every level of the organization and act as a strong motivator who knows how to influence and to get others to do consistently their best work
  • Presentation skills: Effective in formal and informal presentation settings; ability to command attention and manage group process
  • English: Level 3: Fluent (Able to fluently understand and communicate verbally and in writing)
  • Strong interpersonal and negotiation skills
  • Experienced with delivering content to a field audience
  • Skilled at adapting presentation/content to the audience to deliver optimum results
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15 Expert Support resume templates

1

Subject Matter Expert Business Support Systems Resume Examples & Samples

  • Participate of BSC expansion
  • Able to do configuration & O&M in Ericsson 2G & 3G nodes
  • Able to do configuration & O&M in NSN Elements
  • Monitoring the system & solve the APZ & APT alarms
  • Excellent on working with Operating Support Systems & Net Act [CNA, SMO, RNO, BSM, CM, …]
  • Able to Replace & Configure new boards in the BSC [APG, CP, CSBP & …]
  • Solving BTS problems (site alarm, TRX faulty …)
  • Participate in the acceptance test procedures for new BSCs
  • Balancing transcoders pool device
  • Transcoders pool Expansion.(by analyzing pools statistic & add Board )
  • Solve Transcoder device faulty
  • Contact with support & create CSR with Ericsson team to solve emergency problem
  • Load or reload the BTS software.[either manually or by SMO]
  • Make CP & AP Backups (as per request)
  • Solve size alteration problems in BSCs level
  • Change BSC parameters & properties
  • Re-homing project to re-dimensioning of the network
  • Site definition with new technology. (Multiband & daisy chain & dual band)
  • Applying OL/UL feature in the system
  • Support and/or participate in the acceptance test procedures for BTSs
  • Define/Activation EDGE & WCDMA feature for cells
  • B.E/B.Tech, MCA, Diploma with equivalent experience
  • At least 5 years of relevant experience with BSS
2

IT Infrastructure Operations Support Subject Matter Expert Resume Examples & Samples

  • Support the management of Major IT infrastructure Incidents,
  • Coordinate on-site team, allocate tasks, projects, initiatives, check progress, report results to peers and higher management,
  • Close cooperation with Corporate Real Estate Services and Site Management on initiatives and maintenance works impacting CoE offices in Poland,
3

On-line Tool Support Expert Resume Examples & Samples

  • Respond to, research and resolve complex service issues including escalations related to web-based tools, systems, and procedures initiated by advisors and accurately communicate the status of these service requests to internal and external clients as necessary
  • Take a lead role in proactively reaching out to advisors or relationship partners to educate them on systems and other processes and provide indirect leadership in training less-experienced peers in new systems and processes; may serve as a back-up to other customer service teams as needed
  • Assist in customer service related, web-based tools related, and technology related process improvement initiatives or related projects to provide subject matter expertise, as well as serve as a resource or back-up to less-experienced customer service team members, as necessary
  • Act as a resource or mentor for peers on processes and procedures via email, phone or in-person regarding service policies and procedures, systems knowledge, and customer service skills related to web-based tools
  • High school of equivalent
  • One to three years of experience
  • Experience in a service call center or transaction processing required
  • Strong working knowledge of customer service policies and procedures required
  • Proven ability to research and resolve complex, high-priority service issues in a timely manner
  • Strong written and verbal communication skills required
  • Demonstrated ability to work with high-priority internal and external customer required
  • Knowledge and ability to navigate desktop operating systems (e.g. Windows, Apple), Internet browsers (e.g. Explorer, Safari) and basic computer hardware
  • Bachelors degree
  • Established knowledge of web-based tools specific to the Ameriprise client and advisor experience preferred
  • Prior experience with service recovery techniques and processes strongly preferred
4

Technical Support Expert Resume Examples & Samples

  • Deliver Services in accordance with requirements form Customer Support Functions
  • At least 5 years work experience with IP and telecom networks/equipment
  • Good knowledge of TCP/IP networking, routing, DNS, DHCP, OSPF, RIP, etc
  • BCs or higher degree in a technical discipline is preferred
  • Networking experience, e.g. switch, router, firewall configuration/installation experience is a plus
  • Experience of maintaining Ericsson MSC-S, MSC-BC, M-MGw GMPv3 and GMPv4, HLR, HLR-Fe, APZ 212 30, APZ 212 40, APZ 212 50, APZ 212 60, APG40, APG43, IS3.1, CEE, CUDB, PG, HSS is plus
  • Fluent Russian − mandatory
  • Good English – mandatory
  • Programming experience is a plus
  • Unix-based OS administration and maintenance is a plus
5

IT Infrastructure Level Desktop Support Subject Matter Expert Resume Examples & Samples

  • Provides in-depth support and leads problem solving and implementation efforts for specific Workspace services (reach of influence is typically across the the subdepartment). Keep team, manager and customer informed of status of issues
  • Member of the team working independently responsible for providing day to day support for technology products or applications
  • Provide all internal clients with a dedicated, positive and efficient service at all times. Work with clients and partners to ensure appropriate prioritization of requests. Anticipate client requests and identify reporting requirements and act proactively. Formulate client needs and deal with clients in challenging situations
  • Contribute to incident resolution and ticket analysis. Analyse moderate to advanced inquiries and lead problem resolution. Work with other technical specialists to resolve normal and unusual information system problems. Identification and prevention of recurrent incidents. May act as Manager or Player Coach to a team
  • Proposing improvements, standardization and corrective actions
  • Ad-hoc and initial training (if/when needed) for the team as well as for third parties. Train third parties on products (e.g. new solution like myMail), processes or platforms. Support a culture of learning. Evaluate effectiveness of new utilities, tools or processes. Contribute to technical and business drivers and strategies that drive the direction of the department and client initiatives
  • Manage production incidents from inception to resolution, potentially resolve independently, or ensure appropriate ownership within support and where necessary development teams. Ensure clients and management are kept up to date. Participate in analysis of identified issues or problems which may require changes to procedures, standards or systems. Coordinate across line teams to manage production incidents
  • Maintaining Knowledge Base
  • Administration of access rights for specific systems following documented procedures and approvals. Responsible for production and distribution of periodic access reports as appropriate for specific systems supported. Ensure appropriate monitoring of systems and hardware is in place in order to minimize future incidents
  • Incident queue coverage in shift patterns
  • Maintain high-quality incident data, recorded into ITSM incident booking system
  • In-depth and excellent support knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7
  • Process improvement experience, the ability to refine service delivery by suggesting testing and implementing refinements or adjustments
  • Attention to detail and proactive approach
  • ITIL v3 foundation and experience in working in ITIL environment
  • Enjoys providing remote support by phone
  • Trainer/knowledge sharing skills
  • In-depth knowledge and experience in release management and testing - desirable
  • Experience in coaching and training – desirable
  • Experience in preparing UAT Tests and releases – desirable
6

Citrix / Vmware Expert Support Specialist Resume Examples & Samples

  • Provide expert level troubleshooting and resolution of end user incidents
  • Work closely with the Virtual Workspace Services teams to ensure robustness, scalability, and global applicability of solutions
  • Work with project teams and developers to ensure those teams understand compatibility with thin client and server based computing architecture and requirements
  • Bachelor’s degree or equivalent work experience required
  • Ability to perform complex and varied assignments in support of the team’s scope of work
  • Ability to exchange complex information within team and with others
  • Citrix XenDesktop 7
  • VMware Thin App Streaming
  • Thin Print
  • VMware Horizon VDI
  • VMware VRA suite of tools
7

Citrix / Vmware Expert Support Specialist Resume Examples & Samples

  • Citrix XenDesktop 6.5/7
  • VMware Horizon suite
  • Dynamic Operations
  • Citrix Receiver \ VMware View Client
8

Technical Support Expert Resume Examples & Samples

  • Requirements: -Bachelor's Degree in Computer Science, Engineering or related discipline
  • Proficiency in the following: -Linux -Unix -Cisco Systems -Microsoft Office -Visio -Jira -Administering small to medium sized virtualized environments, domain controller and member server services-such as Active Directory, DHCP, DNS, Group Policy Management, MS Exchange, distributed file sharing, video teleconferencing (VTC), Voice over IP (VoIP), etc
  • 13+ years of experience
9

Operations Support Expert Resume Examples & Samples

  • TS/SCI with Polygraph
  • 15+ years of relevant experience with 3 years of experience as a Technical Intelligence Officer, Staff Operations Officer, Operations Officer, Targeting Officer, or equivalent
  • 3 years of experience working counter proliferation or counterterrorism intelligence issues, specific to BW and/or BW-related issues
  • 2 years of experience working with programs in direct support of field operations and/or with liaison partners
  • 3 years of experience with operational governance, policies, and procedures
  • 3 years of experience with technical collection programs
  • Excellent communication and briefing skills
  • Excellent writing and technical writing/editing skills
  • Experience writing finished intelligence reports
  • Experience with operational tradecraft, workflows, and policies and procedures
  • Must be able to work independently and as part of a team
  • Must be able to multi-task and juggle projects and deadlines
  • Must be willing to travel to CONUS and OCONUS locations for short durations
  • Demonstrated experience working blended operations
10

Sales Support Expert Resume Examples & Samples

  • An expert has the responsibility to collect, collate, keep up to date and distribute information relevant to their product or market responsibility
  • Provides high quality and effective pre- and post-sales support working closely with the associated Sales Team, factory based product and vertical marketing teams, other product lines, service and sales. When developing or acquiring best practices and applications will ensure that methods developed and best practices are shared with other members of the matrix team, the responsible sales support managers and other related functional teams
  • Responsible to ensure best practice in the performance of top-class customer demonstrations, application methods, customer training and other activities within the relevant product or market responsibility working closely with sales colleagues and other responsible colleagues within the CTD organization. Close co-operation with other product lines for the relevant market or application is required to make best use of available resources and customer requirements
  • Participate actively in users meetings and conferences and other events as needed
  • Responsible to co-develop and adapt appropriate training collateral to fit both customer and internal requirements
  • Responsible for identifying training needs and coordinating the delivery of training to the sales support organization and sales team for the designated product line and market and ensuring that their capabilities and competencies meet the needs and requirements of the sales support team for the relevant product line within the market
  • Degree in Chemistry, Biochemistry or similar. PhD preferred
  • Excellent relevant product line knowledge with typically >10 years hands-on product experience
  • Ability to speak the “technical language” of the customer
  • Direct or matrix management experience preferred
  • Ability and Willingness to travel: above 50%
  • Willingness to travel extensively mainly within the appointed region but occasionally through Europe
  • Additional EU Language skills are a positive asset
  • Extremely strong Customer Focus Skills
  • The ability to work on own initiative and to meet deadlines and targets and develop strategies and tactics to grow the relevant portion of the business
  • A high level of interpersonal and organizational skills
  • Must be flexible and prepared to undertake tasks as required
  • Must be fluent in English and German
11

CIO Support Transformation Program Expert Resume Examples & Samples

  • 10+ years of experience with planning and managing commercial or government programs
  • 5+ years of experience with preparing budget-related briefings, spreadsheets, and point papers on a wide array of topics in preparation for Program Objective Memorandum (POM) activities and Offset Drills
  • 5+ years of experience with conducting reviews and providing analysis of all related Joint Capability Integration Development System (JCIDS) initiatives and associated documents, including Initial Capabilities Documents (ICD), Capabilities Development Documents (CDD), Capability Production Documents (CPD), Joint Operation Concepts (JOC), and Joint Functional Concepts (JFC)
  • MA or MS degree
12

Account Documentation Support Expert Resume Examples & Samples

  • Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes
  • Applies appropriate bank’s regulations while processing the requests
  • Documents operation procedure updates
  • Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or operations function
  • Supports business planning initiatives and activities for a business unit
  • Handles occasional complex and variable issues with significant cross departmental and departmental impact
  • Partners with other teams in operations function - supports operations organization to define and implement systems and processes to align business strategies and goals
  • Resolves issues contributed to budget, policy formulation and planning
  • Influencing project decisions through advice, counsel and/or facilitating to others in area
  • Regularly assumes informal/formal leadership role within teams, and is involved in coaching and training of new employees
13

Operations Support Subject Matter Expert Resume Examples & Samples

  • Prepare and complete staff actions pertaining to 1208 authorities within HQ, USSOCOM
  • Draft and present briefings referencing all duties and responsibilities regarding the 1208 program
  • Master’s degree in relevant field (e.g., Management, Administration, Program Management, Operations Research, Economics, or Social Sciences)
  • 5 years’ experience working Section 1208 Authorities
  • 5 years’ experience leading integrated process teams, joint planning groups, or battle staffs at the operational and strategic levels
  • Completed one Joint tour, combatant command, or multi-national staff tour
  • Graduated from a Joint Professional Military Education course, Intermediate Development Course or a Senior Professional Military Education Course
  • 10 years’ experience using communication skills, both written and oral, to include preparation of written products for senior leader (general officer/flag officer/senior executive service level) use and the ability to communicate at all levels
14

Sales Support Expert Resume Examples & Samples

  • Act as subject-matter expert
  • Provide system and/or user support through guidance and trainings
  • Ensure data stewardship - including projects for advanced simplification
  • Proactively identify opportunities to optimize the (internal or external) learning experience and consumption of related content/messages through relevant or innovative tactics and tools
  • 15 - years of working experience, thereof 5+ in operations or related area
15

Future Operations Support Subject Matter Expert Resume Examples & Samples

  • Analyze DOD operations, plans, and strategies
  • Assess effectiveness of Geographic Combatant Commands’ overseas contingency plans
  • Bachelor’s degree in any field
  • 12 years combined Joint, SOF, Interagency, and Regional experience working military operations to include special operations conducted in a joint, combined, and interagency environment
16

Technical Support / Expert Resume Examples & Samples

  • Advise and assist students and researchers in Industrial Design in the field of designing, constructing and producing prototypes
  • Do independent research on connected devices data analytics, and share this knowledge with the users of the IoT lab and the Data lab
  • Document student and research prototypes in material, words and pictures
  • Cooperate with the community of businesses, organizations and partners such as Electrical Engineering and Mathematics and Informatics Departments
  • Maintain a network of interested and contributing partners such as ID alumni and entrepreneurs
  • Management of stock devices and components
  • Maintenance of equipment and facilities
  • Give instructions for and supervise the use of equipment and facilities
  • Recent strong experience in mainstream OO languages, for example, Java and C++
  • Hands-on skills with electronics platforms such as Arduino, Raspberry PI and/or Intel Edison
  • Familiarity with several wearable sensing platforms (for bodily activity tracking in the field)
  • Experience in app development for mobile platforms such as Android or/and iOS
  • Experience in software and hardware for connectivity (IoT platforms, networking, etc)
  • Experience in giving workshops/small courses in specific technologies
  • Experience with git and GitHub
  • Relevant own developments or designs (open-source projects)
  • Experience with programming open source or commercial interfaces such as Kinect, Leap Motion and eyetribe, and general familiarity with the concept of APIs and SDKs
  • Experience with programming interaction in spaces, using technologies such as indoor positioning and projection mapping (OpenFrameworks etc.)
  • Experience with web programming (i.e. Javascript, HTML/CSS, Node.js) and data management systems (databases like MySQL for example
  • Familiarity with Python and R, and data processing applications
  • A letter of interest
  • An extensive curriculum vitae
17

Sales Support Expert Resume Examples & Samples

  • Manage all Split escalations for APJ and support Regional COO in escalation process
  • Manage aspects of the deployment and maintenance of related infrastructure including governance and documentation
  • Track issues, escalations and communicate out final decisions and any other details to help with the specific cases
  • Track escalations, final split decisions and any other details to help with the specific cases
  • 12-15 years of working experience, thereof 5+ in operations or related area
  • Strong experience in sales, business operations or compensation management
  • Experience in area of Sales Compensation is an advantage
18

Global Expert Technical Support Engineer Resume Examples & Samples

  • Help customers maintain the reliability and performance of their systems, and address any potential technical problems
  • Assist Application Engineers with site-specific difficulties during new site commissioning as well as system extensions
  • Work closely with our direct and indirect international sales force to manage customer relationship and satisfaction
  • Assist sales personnel in the pursuit of new business by providing pre-sales technical support and assisting with customer evaluations and system selection. Occasionally preparing and presenting customer product demos
  • Research, identify, develop and recommend corrective measures to address technical issues identified in the field or in-house
  • Participate in development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasional participation in actual development and Test cycles
  • Resolve advanced technical problems brought to us by customers, Application Engineers, Sales personnel and Engineering
  • Identify and qualify product failures, and assist Engineering in understanding and resolving them
  • Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
  • Experience system troubleshooting, diagnosis and problem solving for
  • Software, hardware, networking and databases
  • Power and/or electrical Systems knowledge
  • Experience with Windows Operating Systems and associated network experience
  • Positive attitude, enthusiastic, self-motivated and customer focused
  • Comfortable working in a fast paced, dynamic environment
  • Ability to work with people with a wide range of technical backgrounds, including senior professional Engineers, electricians, IT Engineers and personnel, account managers, sales personnel
  • Ability to occasionally travel to various customer sites worldwide
19

IT Infrastructure Operations Support Subject Matter Expert Resume Examples & Samples

  • Diagnosis and resolution of end user HW/servers/network/voice technology related issues,
  • Coordinate allocated tasks, projects, initiatives, check progress, report results to peers and higher management,
  • Close cooperation with Corporate Real Estate Services and Site Management on initiatives and maintenance works impacting BDC offices in Poland,
  • Support ITIL based processes, in particular the Event, Incident and Problem Management
  • Keep IT infrastructure in-line with company's global standards
  • LI-MS1*
  • In-depth knowledge of IT infrastructure – computer network, servers, online and offline storages, IP PBX telephony system,
  • Server based operation systems administration practice,
  • Attention to details, work independence, understanding of importance and impact of conducted IT infrastructure changes,
  • Strong situational analysis and decision making abilities,
  • High level of customer focus and empathy,
  • Excellent verbal and written communication skills,
  • Fluent written and spoken English,
  • Ability to work outside business hours, during evenings and weekends,
  • Pro-active approach, ability to find initiatives and optimization ideas of existing IT environment,
  • Proven knowledge of ITIL framework
20

Senior Support Application Subject Matter Expert Resume Examples & Samples

  • Part of Big data delivery team to help implement the new data lake platform; define & implement a data integration and workflow framework that provides for the loading of data, data integration, quality management, aggregation, joins etc. and distribution to various systems using advanced Big data technologies
  • Develop and Design data processing workflows adhering to our platform guidelines and standards in order to satisfy the functional and non-functional requirements for extract, load and transformation routines
  • Ensure, in collaboration with Solution Designer and platform manager, scalable and high performance solutions
  • Provide application support for IT related problems in the area of data processing workflows
  • Develop and maintain scalable data management and analytic solutions using Hive, Hbase, Informatica etc
  • Participate in the research, design and development of scaling strategies for our very large and growing data assets
  • Hands on technical role; contribute to all phases of the software development lifecycle, including the analysis, architecture, design, implementation, and QA
  • Constant learning and application of the newest features to ensure up to date solutions
  • Write technical documentation to ensure maintainability of developed application
  • Support Analysis & Design process from a technical and feasibility point of view
  • Ensures peer reviews and unit tests are prepared and conducted across the entire team
  • Responsible for provision of effort estimates required to develop software
  • Transition Structured Query Language (SQL) and file system application data stores to a Big Data scalable framework where appropriate
  • Ensures compliance with statutory and company procedures, including security policies
  • Maintains an understanding of relevant industry trends and current knowledge of the Big data technology deployed in the business area
  • Follows all change control procedures and puts in place full version control and configuration management to ensure that the production service is not compromised
  • Bachelor Degree (IT), Master degree or Technical Diploma or equivalent
  • A very strong SQL/data analysis or data mining background, experience with Business Intelligence, Data Warehousing, common/reusable components, Audit Controls, ETL Framework
  • Solid understanding of large scale data management environments (relational and/or NoSQL)
  • 5 years of experience in building massively scalable distributed data processing solutions with Hadoop, HBase & Hive
  • Demonstrable knowledge of Continuous Integration/Test Driven Development and Code Analysis including its application within the software development lifecycle
  • 5 years of experience in the development of ETL routines preferably Informatica Big Data edition
  • Experience in the development and configuration of RESTAPIs
  • Experience in agile IT development methodologies (e.g:. SCRUM)
  • Prior experience working in a financial services environment desirable, preferably insurance
  • Ability to work effectively in a global organization, under time pressure and to manage ambiguity
  • Good English skills (Written & Oral)
  • Strong knowledge of Informatica PowerCenter toolset
  • Very high desire to constantly learn and improve the usage of the ETL tools to achieve best in class results for the solutions
  • Any proven certification/training in Informatica PowerCenter, Informatica BDE, IDQ
  • Able to work under pressure in a multi-vendor and multi-cultural team
  • Flexible, agile and adaptive to change
  • Customer-focused approach
  • Analytical capabilities
  • Attaining of goals
  • Deep commitment
21

Technical Support Expert Resume Examples & Samples

  • Accountable for closing simple to moderately complex customer inquiries (through voice, emails or chat), able to customize canned responses
  • College Graduate (4 year course)
  • Atleast 6 months Call Center experience
22

Application Support Expert Resume Examples & Samples

  • Deploying and supporting applications on test and production environment
  • Able to solve medium to high complexity applications related incidents
  • Liaising with other second line operations groups and development to solve incidents
  • Able to analyse impact of incident and communicate it to affected user areas and minimize it
  • Suggest solution to solve the root cause (the problem) of the incident
  • Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts
  • Working together with application development team and vendors
  • Understands application support requirements towards developments and makes sure that they are acceptance tested
  • Makes sure that regression test for new developments takes place
  • Keeps track of application changes with version control and is makes sure that release management is kept
  • Can suggest and applies changes in application on demand: e.g. reference data, operational parameters, bulk modification
  • Report incidents towards application vendor (third line support and maintenance) and any performance issue towards development, and tracks resolution status
  • Regularly checks performance of supported applications and areas if it keeps SLA
23

Sales Support Expert Resume Examples & Samples

  • 6+ years’ professional working experience, thereof 3+ in operations or related area
  • Experience in working together with Senior Management
  • Experience in Sales and/or Software/ IT industry
  • University Degree. MBA preferred
  • Fluency in English (written and spoken). Bahasa preferred
  • Project and/or Program Management qualification preferred
  • Advanced skills in MS Office (MS Excel, PowerPoint)
  • Knowledge and ability to understand complex processes and distill valuable insights
24

Level Application Support Expert Resume Examples & Samples

  • Provide L2/L3 support across a set of applications
  • Talk to users for data collections/clarifications required for ticket resolution
  • Work together with the team in India to ensure Incidents/ Service request resolution are managed within SLA
  • Ensuring process/guidelines laud down are strictly adhered
25

Expert Technical Support Resume Examples & Samples

  • 4 year Technical Degree or Equivalent work Experience
  • 2+ Years Supporting / Servicing Building Management Systems
  • Ideal Areas include
  • Excellent understanding of building systems
  • Excellent verbal and written communication skills including, but not limited to, listening
  • Demonstrated Customer focus personality
  • Working with database operating systems (Ex: SQL server knowledge with an understanding of how to install SQL Server, backup and restore databases, and execute SQL queries)
26

Business Support Expert Resume Examples & Samples

  • Support international OpCos in the preparation of Post Evaluation Reports on MOL Group E&P’s most critical projects and assets
  • Maintain Service Level Agreements with OpCos, identify and pursue business ideas which help value creation in E&P
  • Perform ad hoc tasks and coordinate internal initiatives, based on request by E&P Business Support Thematic Leaders
  • Continuously track time allocation system of group E&P, regularly and transparently report performance against plan
  • Contribute to the preparation of ad hoc reporting requests as set by senior management
  • Cross-border/International/Integrated activity: E&P operation of MOL Group
  • BSc or MSc in Economics or MSc in Engineering / Geosciences
  • Min 2 years of working experience
  • Excellent logical structuring and communication skills
  • Ability to synthesize key messages and to think “big picture”
  • Effective reporting and action tracking
  • Analytical and investigation skills
  • MS Office (Word, Excel and excellent knowledge of PowerPoint)
  • English (fluent)
  • Self-determination, precision, good problem solving skill and openness
  • Working in matrix organization
27

Rapid Technology NIR Application Support Expert Resume Examples & Samples

  • 2) Provide remote support to the location key-users across all business in EMEA, which consists of trouble shooting, arranging proactive maintenance, arranging for support at locations, provide training and updated Best Practise (BP) documentation. Due to the criticality of this platform 24/7
  • 3) Provide remote support to the RT implementation team during installations
  • 65% RTP NIR PLATFORM
  • Assist with new implementations in the involved EMEA locations
  • Bachelor degree (chemistry, biochemistry…)
  • Min 3 y food related / science studies
  • Min 2 y experience in working in laboratory environment
  • Min 1 y experience with NIR
  • Basic knowledge in Analytical Chemistry
  • Detail oriented and result focused
  • Customer service approach
  • Support 24/7
  • Good communication and presentation skills (verbal and written) on all levels in the organization
  • Solution thinking, practical and pragmatic thinker, team player, working safe, be accurate, organizational skills in peak moments, problem solving & timely solution execution
  • Fluent in English and one other modern European language
  • Fully skilled in Microsoft office
  • Limited travel 5-20%
  • Master degree in (Chemistry, biochemistry…)
  • Developed knowledge, calibration experience NIR and experience with NIR implementations
  • IT related issues for problem solving
  • Software knowledge to build NIR calibration lines
  • Experience with LIMS (Laboratory Information Management System) such as Unilab, Interspec, Report manager, Minitab…
  • Expert knowledge of Analytical Chemistry
28

SAP NS Support Service Account Manager Expert Resume Examples & Samples

  • In this role, you’ll generate demand for SAP's secure support service offering, develop opportunity execution plans, identify key team members and resources needed to properly scope the project(s) to meet client needs and SAP business parameters, and manage the customer relationship(s) from initial discussions to close of deal
  • You are principally the general manager of your aligned accounts and own the relationships for the NS2 Support line of business. This role will align to both growth and existing NS2 secure accounts and as a result, a key portion of the role will be focused on opening dormant accounts and growing a “book of business”. In order to develop a strong revenue backlog and individual annuity, territory planning, account development and lead generation are critical components to success
  • You will work closely with various license, services and support LOBs and back office teams to deliver holistic, value based business outcomes. Additional responsibilities will include forecasting 3x pipeline for future accounts, accurate and timely reporting in CRM & other appropriate systems
  • You will be expected to be a team player and should be able to collaborate, communicate and work successfully with a wide variety of VAT, sales, support and service teams
  • BA/BS or comparable is strongly preferred
  • Must also have a well-developed understanding of SAP’s maintenance and SAP’s Premium Engagement offerings
  • Also requires customer orientation and focus, as well as skills to interact/collaborate with customer IT and LoB decision makers
  • Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required
  • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
  • Excellent communication & presentation (soft) skills and excellent English language skills
29

Subject Matter Expert Technical Writing Support Resume Examples & Samples

  • Develop detailed documentation to clearly describe user requirements for enhancement of existing or development of new systems to support cancer surveillance reporting requirements
  • Perform software analysis, interface design, and testing; including performing application review and providing specifications to programmers, generating usability testing materials and collaborating with usability engineers and programmers to incorporate usability testing results
  • Create software user manuals, online help system, and training videos
  • Generate software system documentation, user training materials, software manuals, and context-sensitive online help for the various Registry Plus applications
  • Update the Registry Plus brochure and one-page information sheets for each application, and generate/maintain Registry Plus Benefits and Potential Costs document and overview presentation provided to new/potential users
  • Participate on an ad hoc basis in monthly Registry Plus Users Group teleconferences, as well as independently generate and maintain website to distribute information and meeting materials
  • Work with SMEs to capture business requirements and create the appropriate project-related documentation for existing and new systems
  • Participate in writing articles, presentations, and/or white papers for NPCR-AERRO. These forms of communication will be presented in a variety of ways, such as in journals, at national conferences, and on the NPCR website
  • Manage updates to the NPCR-AERRO website
  • Participate on Cancer Committees/Workgroups as requested
  • Actively participate in Developers Meetings and contribute to the feature sets for enhancements of existing Registry Plus products and development of novel applications
  • Actively participate on workgroup calls with cancer registry experts to capture business requirements and document the requirements for use by developers
  • Prepare both technical documentation for customer-based IT support staff and training materials for end users of Registry Plus products
  • At least Ten (10) years of experience as a professional technical writer and trainer for documentation of Registry Plus tools (Abstract Plus, Web Plus, eMaRC Plus, Data File Mapper Plus, Prep and CRS/TLC Plus, Link Plus, Registry Plus online help, EDIT Writer, GenEDITS Plus, and Registry Plus Utility programs)
  • Extensive experience in technical writing and training program development
  • Experience in software testing methodologies, documenting issues identified, and working with developers to resolve
30

Technical Support Expert Resume Examples & Samples

  • Primary responsibility is to field all incoming technical product support inquiries
  • Troubleshoot, analyse and solve basic to complex scenarios with multiple products and solutions within the Schneider Electric product portfolio
  • Provide occasional training sessions to customers and employees
  • Be a world-class subject matter expert (SME) and participate in ongoing content creation and delivery, both for external customers and intra-departmental knowledge sharing
  • Monitor and animate the various online technical resources for customers and employees
  • Report, track and follow-up with other departments (R&D, technical writing, problem management, quality) whenever system issues are found or reported
  • Technical support background in commercial and\or residential HVAC and\or automation control systems
  • Technical Degree or Diploma and experience in HVAC and/or home automation systems or extensive experience in these areas in lieu of a degree or diploma
  • Knowledge of Building Automation products and solutions
  • Knowledge of HVAC systems and applications
  • Knowledge of BAS networking protocols (BACnet, Lon, ZigBee), an asset
  • Knowledge of Tridium Niagara framework, an asset
  • Excellent knowledge of computer systems, IP networking and MS Office applications
  • Ability to work in French(preferred) and English(must) (both verbal and written), German an asset
  • Excellent communication skills, customer minded
31

Senior Expert for GCF Readiness Support to Timor Resume Examples & Samples

  • Support the International Consultant during the initial assessments and stock taking exercises
  • Support the NDA in undertaking the activities listed in the GCF’s Readiness Project
  • Coordinate the day-to-day activities of the Project
  • Coordinate and liaise with national counterparts
  • Write all project related (financial and technical activity) reports; and
  • Monitoring and Tracking of the project activities against the approved workplan
  • Coordinate with NDCC, MCIE as well as the UNDP CCA in planning, development and implementation of all project activities
  • Work closely with the International Experts for Outcome 1 and Outcome 2
  • Overall tracking and monitoring of expenditure
  • Tracking and monitoring of the effectiveness of project interventions
  • Manage the technical activities of the GCF Readiness Project
  • Identify goods and services to support project activities as need be
  • Monitor events as determined in the Project Monitoring Schedule Plan, and update the plan as required
  • Other capacity strengthening and GCF Readiness related activities as deemed necessary by NDA and/or UNDP not explicitly stated in this section
  • Minimum 5 years of experience in policy analysis, advice and capacity development related to climate and/or development finance, and public policy/finance/budget management
  • Experience in managing and coordination with national counterparts, partners or donors
  • Knowledge of local governance structures and networks
  • Familiarity with M&E systems
  • Experience working with a cross-section of stakeholders, including senior government officials at national and state level
  • Proven experience in institutional and skill-based capacity development
  • Knowledge in designing and field testing surveys and other data collection instruments; and
  • Experience of working in the area of environmental management will be an added advantage
32

Customer Support Expert Enginner Resume Examples & Samples

  • Background in Radio technologies (3G,2G,4G) would be a plus
  • IP Transport, IPSec would be a plus
  • Experience in 3GPP standards & protocols
  • Good communication skills and team spirit
  • English fluent
33

Junior Expert for GCF Readiness Support Project Resume Examples & Samples

  • Support SNE and International Consultant during the initial assessments and stock taking exercises
  • Support NDA in undertaking the activities listed in the GCF’s Readiness Project
  • Support SNE on the day-to-day activities of the Project
  • Support SNE to coordinate and liaise with national counterparts
  • Support SNE on Monitoring and Tracking of the project activities against the approved workplan
  • Support in other activities requested by NDA (NDCC, MCIE)
  • Excellent knowledge of project management,
  • Demonstrates strong analytical skills,
  • Promotes team work, contributes towards building team consensus,
  • Builds strong relationships with clients, focuses on impact and result for the client and responds positively to feedback
  • Consistently approaches work with energy and a positive, constructive attitude
  • Good teamwork skills
  • Demonstrates openness to change and ability to manage complexities
  • Experience in policy analysis, advice and capacity development related to climate and/or development finance, and public policy/finance/budget management
  • Experience in coordination with national counterparts, partners or donors
  • Knowledge of local governance structures and networks
  • Familiarity with M&E systems
  • Experience working with a cross-section of stakeholders, including senior government officials at national and state level
  • Proven experience in institutional and skill-based capacity development
  • Experience of working in the area of environmental management
  • Knowledge in designing and field testing surveys and other data collection instruments
  • Demonstrated strong interpersonal and motivational skills and sensitivity to the local environment as well as the ability to work with minimal supervision
  • Experience in the usage of computers and office software packages
  • Ability to work under pressure and time constraints
  • Ability and willingness to travel within and outside Timor-Leste
34

MR Application Expert for the Headquarter Support Resume Examples & Samples

  • You support the regional application and service specialists in dealing with issues arising, both remotely and directly on site, through the analysis and rectification of complex service problems in the application and relating to MR image quality
  • You identify deficiencies in application-related product quality and to initiate corresponding change requests within the MR Division
  • You draw up application-oriented contributions relating to high-end problems within the framework of a knowledge database
  • The dissemination of knowledge to application and service specialists within a workshop context is also part of your role
  • You recognize risks, assess the economic dimensions and arrive at autonomous decisions
  • Furthermore you advise on and participate in the further development of products
  • You collate and edit up-to-date and comprehensive information about critical customer situations around the world, and to pass this on to management
  • You train and instruct employees within an intercultural environment with a view to solving complex application problems
  • You have successfully completed studies in medicine, physics, electrical engineering or alternatively a successfully completed training as a radiographer and a number of years' experience as an application specialist
  • You have several years practical experience as an application specialist
  • You have sound knowledge of MR-related physics (sequence types, protocol parameters, performance-determining system parameters, image quality criteria etc.) and of the human anatomy and physiology
  • Furthermore you have basic knowledge of the entire range of MR applications, including special applications such as spectroscopy
  • You have a very good command in German and English (written and spoken), in addition you are willing to travel
  • To round off your profile, you have high communication skills, a customer focus, analytical skills, the ability to work in a team and you are willing to transfer knowledge
35

Application Support Expert Resume Examples & Samples

  • Resolution of incidents related to middleware
  • Execute complex changes
  • Paticipate in CAB with the customer
  • Follow-up new implementations and projects
  • Any other technical task on the platform as applicable
36

Application Support Subject Matter Expert Resume Examples & Samples

  • Act as owner of applications (5+ individual software & service solutions), understand technical deployment, manage change, control budget spent and planned
  • Lead change and inspire others as Technical Manager, by setting technical guidelines among Businesses in EMEA/APAC, providing L3 SME (Subject Matter Expert) expertise and guidance to L1/L2 supporting teams (this requires understanding on infrastructure setup e.g. internal/external, connection between Citi systems and 3rd parties)
  • Act as Development Technical Lead in software development life cycle (SDLC) to deliver cross EMEA synergies in processes
  • Be a partner and Work hand-in-hand with 3rd party software development vendors and solutions providers, expecting better from best, by working with EMEA and in-country vendors to identify the best delivery solution considering quality and cost effectiveness of the services
  • Be active team player and lead quality by measuring our results - manage, and report key KPI’s for software life cycle and application management/compliance activities, and risks associated
  • Comply with regulatory obligations and internal processes, policies and standards, with accountability for completion of cost, compliance tasks and risks associated to software/applications (e.g. EOVS, EOL, vendor exit strategy, information security issues/risks like IS vulnerabilities)
  • This job includes: up to 20% time on exploring new projects/technologies, 50% on software maintenance development and coordination work with vendors; 25% on complying with Citi standards on software, risk-related work and keeping up-to-date records; minimum 5% on communication to Business partners and sponsors
37

Professional / Expert IP Support Engineer Resume Examples & Samples

  • Specific system architecture
  • System interfaces & protocols
  • Trace & logfile analysis tools
  • NSRI/NRSII or equivalent experience. Certification level is a plus
38

Sales Support Expert Resume Examples & Samples

  • Facilitate a highly engaging learning environment utilizing case studies, simulations, role plays, and other interactive activities
  • Coach, guide and empower Academy participants to achieve optimum success in the Academy and as an SAP Account Executive
  • Deliver a wide array of curriculum content enthusiastically to ensure high impact
  • Leverage SAP network to enrich the Academy experience
  • Review curriculum content and provide input and recommendations regarding revisions
  • Partner with SAP Executives, product experts, Top AEs, external training vendors and customers to deliver a classroom experience with a relentless focus on the customer
  • Ensure consistency with defined program processes, guidelines and procedures
  • Evaluate participants and provide constructive feedback and guidance for continuous improvement
  • Minimum of 8 years of experience in Sales / Sales Leadership roles; must have carried or influenced a sales quota
  • Prior faculty experience preferred
  • Customer Facing quota carrying role
  • In-depth understanding of sales methodology and practices
  • Skilled at adapting presentation/content to the audience to deliver optimum results
  • Experienced with delivering content to a field audience
  • Hands-on experience in a multinational environment preferred
  • An excellent communicator with strong empathy and the ability to motivate and influence individuals
  • Embodies SAP Passions
  • Presentation skills: Effective in formal and informal presentation settings; ability to command attention and manage group process
  • Global cultural awareness and respect
  • Values Diversity: fosters a climate of inclusion within the program encouraging participants to freely share diverse thoughts and integrate into discussion
  • Team orientation: build strong relationships at every level of the organization and act as a strong motivator who knows how to influence and to get others to do consistently their best work
  • Effective problem solving skills to deliver projects on scope, on time and on quality
  • Ability to manage effectively in a complex matrix environment with virtual teams of high level professionals
  • Receptive to feedback and continuous improvement to achieve team goals
39

Subject Matter Expert / Technical Support Resume Examples & Samples

  • Provide expertise on the most used Mobile platforms, wireless telecommunications, and enterprise networking
  • Take an active role on escalated critical customer issues driving ownership through resolution
  • Continuously review AirWatch implementations SOPs as well as best practices with R&D/Saas/Deployments and Services to ensure scalability and reliability of Enterprise level deployments
  • Document and provide infrastructure recommendations to VMware AirWatch customers
  • Set correct expectations and drive relief and resolution through effective communication
  • Monitor progress of incidents and work with Global Escalation Team and Product/R&D Teams to ensure appropriate resources have been allocated and that resources are pro-actively trouble-shooting the incident
  • Configure Labs to closely mimic customer environments
  • Identify product deficiencies and work with R&D to ensure defects are corrected in a timely manner, as it pertains to escalations, and overall AirWatch product
  • Analyze and create environment performance metrics
  • Identify areas of opportunities to improve VMware AirWatch products
  • Review root cause of escalations and work with appropriate resources to ensure continuous improvements of VMware AirWatch products
  • Travel to customer sites and VMware Offices, as necessary
40

Downstream Business Support Expert Resume Examples & Samples

  • Coordination of Group Downstream level efficiency improvement programs (e.g. New DS Program, DS2022), responsible for creation and development of program structure, related methodologies and reporting framework
  • Group Downstream level coordination of action and program level monitoring, measuring and reporting the results of efficiency improvement initiatives
  • Lead, coordinate and participate on various Downstream level business improvement projects and initiatives
  • Preparing high level business and decision making materials, analysing and working out business alternatives, proposals and presentations
  • Providing support for Group Downstream EVP and Downstream Management
  • Act as a focal point on DS Business Support towards a dedicated business area
  • Contribute to the Downstream level communication supporting and information sharing materials, elaborating programs' PR and marketing activities
41

Sales Support Subject Matter Expert Resume Examples & Samples

  • Act as Originations SME: First point of contact for process and procedures queries on Originations from all DFS functions in particular from DFS Sales Support Teams (who are located in eight locations across Europe) and DFS Booking Support Team (who are centrally located in an outsourced provider based in Romania
  • Business process improvements (BPI): Lead the design and develop solutions for BPI for all parts of Originations. Continually look for ways to improve Originations processes, working with all DFS teams and functional leads to implement improvements. Good problem solving skills – ability to use different systems’ information and/or seek help from different internal business departments to resolve “road blocking” issues
  • Training: Train and coach teams on new processes, products, pricing, and promotions etc. to ensure they are fully understood and embedded
  • Oversight: Provide oversight and governance for all processes that are provided outside of Dell Bank in Ireland. Create weekly and monthly dashboard to monitor the performance of DFS Sales Support & Booking Teams. Attend periodic review meetings with management of DFS Operations & DFS Booking Support
  • Systems: Provide expert knowledge and input into Business Requirements Documents (BRDs) & future system enhances (eBoss, FinancingConnect, Adobe etc.) being cognisant of agile project methodology. Participate in test scripts and UAT as required
  • Projects: Act as a business analyst for all Originations projects including new products, program and geographic expansion. Ability to travel on a frequent basis
  • Strong team player with ability to work on own initiative. Works under general direction – is comfortable working collaboratively in a small team where cross-skills are critical to achieving shared success. Strong attention to detail, administration and organisational skills & very good communication skills / fluent written and oral English
  • Prior leasing knowledge
  • Second European language
  • 3 years of relevant experience
  • Intermediate Powerpoint & Excel skills
42

Business Support Expert Resume Examples & Samples

  • Participating in projects as project team member
  • User support and training in WPS production planning
  • Participating in WPS development process and testing
  • Experience in sawmill production planning and calculations
  • Experience in sawmill processes and products
  • Fluent in verbal and written English and Czech, other languages are an advantage
  • Good computing skills and ability to learn quickly new programs
  • Capability to work in international teams
  • Ability to multitask and meet tight deadlines
43

Expert Support Engineer Resume Examples & Samples

  • Fluent in English (written and verbally)
  • Minimum 2 years recent experience in a technical support role – delivering face-to-face support
  • Able to manage complex or escalated support issues
  • Experience in supporting Windows 7 and 10
  • Experience in supporting Linux (Ubuntu)
  • Understanding of Active Directory and able to complete standard account maintenance
  • Working knowledge of Exchange & Outlook
  • Working knowledge of networks (LAN/WAN)
  • Technical education in IT (Degree or Certification)
  • Being stress resistant
  • Engages with customers via face-to-face support or remotely (phone, email, chat)
  • Communication skills in adapting to a range of customers and situations
  • Flexible, professional, pragmatic and hands on mentality to serve our customers
  • Knowledge of System Center / SCCM
  • Experienced in working in an international environment
  • Experience in supporting Mac OSX
  • Experience in using and supporting communication tools as Microsoft Outlook and Skype for Business
  • Knowledge of Office 365
  • You will never get bored! We move fast like a “start-up” but have the benefits of a billion euro company
  • A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with
  • Challenging role in an open, innovative and international culture
  • Have an idea? A suggestion? A new way of doing something? The founders are still very present in the company and are very accessible. We all are. There is always room for good ideas. Entrepreneurialism is valued
  • Market rate salary, bonuses and benefits such as: private medical care, benefit card, lunch card, up to 50% discount on our products
  • Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly
  • Lodz. A pretty cool city to live and work!
44

Technical Support Expert Resume Examples & Samples

  • Link between NT-ware 3rd level support team and NT-ware development
  • Analyse and verify reported problems
  • Work/develop workarounds till final resolution is available
  • Provide internal and external advanced technical trainings
  • Assist 3rd level support with troubleshooting
  • Passion for customer service and teamwork
  • Technical IT certifications
  • Excellent understanding of technical problems and their interrelation
  • Excellent troubleshooting skills and analytic thinking
  • Excellent knowledge of Microsoft operating systems (workstations and servers)
  • Good knowledge of network problem analysis
  • SQL (language, DB servers)
  • MAC: printing, administration, configuration, troubleshooting
  • Business English (Written and Spoken) other languages an advantage
  • Proven capability to lead teams both internally and externally to deliver complex and technical projects
  • Successful design of complex software/hardware technology solutions in the printing environment
  • Extensive knowledge of Canon’s uniFLOW software product technologies
  • Extensive networking and OS related knowledge
  • Act as a team player
  • Communicate effectively
  • Create solutions to problems
  • Drive & manage change
  • Focus on the customer
  • Respond flexibly