Support Supervisor Job Description

Support Supervisor Job Description

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Support supervisor provides oversight of policies and procedures, ensuring all procedures are appropriately documented and reviewed to meet compliance and regulatory requirements.

Support Supervisor Duties & Responsibilities

To write an effective support supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included support supervisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Creates, reviews, and verifies customer service documents and procedures (training documents, standard operating procedures)
Audit internal personnel to assure services are performed in a cost effective, efficient and productive manner according to company standards, procedures and policies
Develop and maintain an expertise with the public-facing site of RezOvation.com and Webervations.com, the back-end admin tools associated with the brand, including SalesForce.com
Supports and follows CareNow policies and procedures
Creates, reviews, and verifies and implements customer service documents (standard operating procedures)
Adhere to quality systems relevant to work area, supporting other areas of business including implementing appropriate archiving system in place
Collaborate with internal customers to develop reporting and monitoring systems and processes
Effectively 'represent' Sedgwick with the divisions as required to facilitate the success of the relationship
Identifies issues and gaps in current processes or documents
Plans project resources and ensure compliance with the project budget and schedule

Support Supervisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Support Supervisor

List any licenses or certifications required by the position: ITIL, HDI, CSAT, MCTS, AALAS, BLS, AWS, MCSE, MCSA, ACMT

Education for Support Supervisor

Typically a job would require a certain level of education.

Employers hiring for the support supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Business, Technical, Computer Science, Management, Engineering, Associates, Business/Administration, Information Systems, Business/Management

Skills for Support Supervisor

Desired skills for support supervisor include:

Regulatory and safety policies and procedures
Store Support team procedures and policies
Operations
Retail management practices and procedures
Store merchandising
Systems
Tools
Computers and software applications
Procedures
Basic accounting principles

Desired experience for support supervisor includes:

Good level of experience with using Microsoft Office Suite
Excellent interpersonal skills communications skills, oral and written, especially pertaining to customer service skillset
Practical knowledge of Windows Operating System Microsoft Office Suite required
Prior broadcast sales assistant experience preferred
Performs liaison activities with upper management and stakeholders
Continuously coordinate and follow up on open tasks with team members

Support Supervisor Examples

1

Support Supervisor Job Description

Job Description Example
Our company is hiring for a support supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support supervisor
  • Managing day to day operations including handling case escalations, quality management, and staffing needs
  • Supervise and provide technical support for warehouse personnel and systems
  • Adhere to IT policies and procedures to ensure consistent quality of service
  • Provides service to customer calls, including answering basic customer inquires such as products sold, pricing, and availability directing the customer to the employee most appropriate to answer their inquiry, such as technical support for product performance questions
  • Supervise the performance, planning and prioritisation of workload for BS Assistants in liaison with the BS Coordinators in order to meet required contract and financial deadlines
  • Provide support to the customer services team on a daily basis by picking up the overflow calls and covering where necessary especially in high peak calls including flooding, snow events etc
  • Assist the Office Manager with workload as and when required
  • Excellent planning and organisational skills with the ability to multi task
  • The ability to plan work for a team regularly with the ability to motivate them to achieve the deadlines
  • Experience of working with Databases (Oracle, iSMS, ECO, My Vision or similar packages)
Qualifications for support supervisor
  • Ability to support and troubleshoot Windows OS
  • 5-8 years of customer service experience in a professional environment (office environment)
  • 3-5 years of experience in a leadership role supervising a team of 10 or more front line customer-facing employees is preferred
  • A professional, helpful, and friendly attitude coupled with the ability to listen, teach, and elicit information efficiently - we work in a team-oriented environment
  • Excellent writing, email, phone and organization skills (you need to have extremely strong grammatical skills)
  • Very fast paced environment! Must be a pro at multi-tasking
2

Support Supervisor Job Description

Job Description Example
Our company is looking to fill the role of support supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support supervisor
  • Knowledgeable of program details, systems, service level agreements, merchant contracts to maintain internal and external compliance with all aspects
  • Recognize and coordinate refining and scheduling appropriate training sessions, develop training documents that support operations and create residual training pieces to foster growth of team
  • Takes initiatives to the development of new procedures and processes and the documentation of existing processes
  • Provides ongoing coaching for Operations Assistants
  • Provide guidance and leadership to Production Coordinators to ensure accuracy of information
  • Oversee plant floor reporting SAP system and direct Production Coordinators in improving plant floor reporting
  • Ensure timely and accurate production order closure and variance analysis by working with Production Coordinators and SAP Dept
  • Serve as site SPASS and BASIS Coordinator for SAP master file maintenance to ensure consistency and compliance with local and company standards
  • Supervise Production Coordinators in logistics around raw material and intermediate deliveries to ensure production schedule is met
  • Maintain compliance to local weekly cycle count program by managing routine audits of inventoried material for accuracy
Qualifications for support supervisor
  • A working knowledge of operation and use of personal computers
  • Skills required to perform data collection so that the information gathered can be used in statistical and workload reports
  • Current license to operate contractor-owned or Government-furnished vehicles on occasion
  • Maintain branch statics information
  • Seller administration support and processing of sales
  • Customer support and query resolution
3

Support Supervisor Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of support supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support supervisor
  • Manage and direct the daily activities of operations support team
  • Works in partnership with IT management to develop and enforce standards and procedures with regard to hardware, software levels, telecommunications, data communications, and operation system levels, the methods for maintaining their currency
  • Deep understanding of the customers’ business, systems and processes
  • Other general duties as assigned
  • Coordinates and implements with training team members
  • This position supervises employees working in the Emergency Response Center
  • Schedules can be flexible
  • Great opportunity for growth, defined career path
  • May have ability to work remote as needed after 8 or 10 months into role (Must demonstrate ability to hit goals, depends on workflow)
  • Prior to technician is on board, complete inspection on returned defective compressor and part in service Centre
Qualifications for support supervisor
  • Microsoft Windows 7, Outlook, Office Products, and Anti-virus detection software and removal
  • Must have at least four years of experience supervising a general support services activity of the type to which assigned
  • Ability to exercise independent, competent judgment in dealing with day-to-day matters affecting the operation to which assigned
  • Interpreter Certification from recognized institutions, the Registry of Interpreters for the Deaf (RID), National Association of the Deaf (NAD) or State Certification/Licensure
  • Must be a Delaware resident
  • Proficient with MIcrosoft Office Suite, specifically Excel, Outlook and SharePoint
4

Support Supervisor Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of support supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support supervisor
  • Partner with LIFS Compliance (on ACTS Bulletins, Compliance Mailings, and Compliance Projects)
  • Special Projects/System Initiatives/Procedure Review as necessary
  • Supervise and provide direction to Sales Support Staff including performance management
  • Generally required to be skilled in the activities of the Sales Support Staff they supervise and will be responsible for performing the tasks of the employees in the team
  • Monitor established process performance metrics for assigned area of responsibility and initiate preventive and corrective actions as needed, coordinating across locations
  • Ensure the development, implementation, and execution of process guidelines for the processes assigned across all locations
  • Responsible for the oversight and management of multiple processes
  • Accountable for in-depth knowledge and execution of sales programs to ensure compliance to implementation plans
  • Monitor and manage workflow and staffing to meet deadlines
  • Supervise, train and mentor onsite team
Qualifications for support supervisor
  • Experienced with troubleshooting with remote technology software and setups
  • Comfortable working remotely when not traveling
  • Active Directory Services and related roles (directory Services, DHCP, Radius, LDAP)
  • Experience with LAN, WAN, and WLAN Cisco devices
  • 2 years in Customer support in a contact center environment
  • Knowledge of internet browsing & searching
5

Support Supervisor Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of support supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support supervisor
  • Enforce Operations Support standards and expectations
  • Enforce plant conduct and compliance culture in the Operations Support Department
  • Plans work schedules and sequence of operations for technicians
  • Explain work requirements, methods, and procedures to technicians
  • Instruct technicians in new procedures and provides advice when problems arise
  • Ensure plant equipment used by Operations Support personnel is started, operated, and shutdown IAW approved project SOPs
  • Support other Supervisors and SME with their assigned duties for their teams
  • Focus on customer retention and resolving billing issues
  • Assist with training and team meetings
  • Work with other escalation teams, LOBs and SMES to resolve customer issues, requests or complaints
Qualifications for support supervisor
  • Demonstrated ability to work independently & meet deadlines with moderate supervision
  • Past experiences must have demonstrated leadership ability, good interpersonal skills, and the ability to apply sound principles of management and supervision
  • Bachelor’s degree in business or related field and three to five years related experience
  • Updates schedules and milestones to SAP
  • Prepares documentation for final installation
  • Registers handovers to customer and maintenance

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