Account Support Resume Samples

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DW
D White
Deondre
White
99436 Dora Plains
San Francisco
CA
+1 (555) 371 2447
99436 Dora Plains
San Francisco
CA
Phone
p +1 (555) 371 2447
Experience Experience
10/2015 present
Los Angeles, CA
Account Support Executive
Los Angeles, CA
Account Support Executive
10/2015 present
Los Angeles, CA
Account Support Executive
10/2015 present
  • Establishing, developing and maintaining business relationship with existing and prospective customers in the assigned territory
  • Assisting in the strategic and administrative development of multi-year proposals and contracts
  • Excellent sales management and client management
  • Working in partnership with all other department to ensuring timely delivery of all orders and manage customer expectation accordingly
  • Working through reports, managing cancellations, providing purchase order numbers
  • Translate and submit customers specifications to provide accurate and detailed pricing options within 24-48 hours
  • Submit for orders to provide production schedules, same day or within 24 hours
09/2010 05/2015
San Francisco, CA
Account Support Coordinator
San Francisco, CA
Account Support Coordinator
09/2010 05/2015
San Francisco, CA
Account Support Coordinator
09/2010 05/2015
  • Work with legal, customers, and account managers to prepare license agreements and have them approved by all parties
  • Prepare subscription agreements and manage customer signature process
  • Act as a central contact for customers and take ownership of customer issues and work with internal stakeholders to ensure quick resolution
  • Assist sales people with materials and collateral for their sales calls
  • Working alongside and supporting the engagement teams
  • Understand and enjoy working with process
  • Word with resource system for initiation of draft of engagement letter for senior management review
10/2004 05/2010
Chicago, IL
Account Support Analyst
Chicago, IL
Account Support Analyst
10/2004 05/2010
Chicago, IL
Account Support Analyst
10/2004 05/2010
  • Investigate and improve customer satisfaction issues including customer billing and invoices, order processing and Credentialing
  • Responsible for attending and chairing customer review meetings and addressing actions to meet customer contract and SLA
  • Responsible for identifying and closing out revenue opportunities and meeting monthly T&M targets
  • Provides web training for employer portal and ongoing support to allow employer to use self-service capabilities
  • Responsible for monitoring and challenging customer spend
  • Build effective working relationships with the sales team, internal processing teams, and customers
  • Deliver MS contractual reporting that a customer is entitled to
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Loyola University Chicago
Bachelor’s Degree in Business Administration
Skills Skills
  • Strong organizational, time management and forecasting skills
  • Analytical abilities to research and organize data
  • Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
  • Excellent oral and written communication skills
  • Basic Math skills (+,-, x,/, %)
  • Excellent MS Office skills (Especially e-mail, Word and Excel)
  • Superior attention to detail, high level of accuracy
  • Excellent time management skills. Ability to function effectively in a fast-paced environment
  • Ability to liaise and independently and follow up at a variety of levels including with peers, retail account managers, functional managers and external retailers
  • Bilingual (French/English) is an asset
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15 Account Support resume templates

1

Account Support Senior Associate Resume Examples & Samples

  • Participate in engagement/account team meetings, review items discussed, and act/plan accordingly
  • Manage stakeholder expectations, project plans and communications, and provide updates as needed
  • Act as a central point of contact for the assigned engagement(s)
  • Capture and share knowledge with key stakeholders, using agreed channels
  • Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements
  • Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
  • Strong organizational, analytical, mathematical, project management and customer service skills
  • English language skills - excellent written and communication
  • Understanding of independence rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS)
  • Ability to effectively manage concurrent projects, and prioritize multiple tasks, including multi-location coordination
  • Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Project, and Global Accounting & Auditing Information Tool (GAAIT)
  • Prior project management experience
2

Account Support Spec Kudzu Resume Examples & Samples

  • Builds advertiser relationships while working in a collaborative sales environment with the Account Executive
  • Expands customer relationships through effective management of program performance
  • Manages client expectations through a high degree of follow-through and communication with customer
  • Work in a team environment to close client business and execute delivery of product
  • Solid ability to nurture relationships and deliver advertising campaign results
  • Utilizes creativity to meet client needs and expectations through Kudzu’s products/services capabilities or Internet abilities
  • Identifies and qualifies customers having up-sell revenue generating potential
  • Educates clients on new and existing products and services available
  • Receives inbound calls from customers and responsible for processing requests and orders accurately and on time
  • May also be responsible for outbound telesales for existing customers
  • Implementation of ads in email newsletters
  • Write, build, monitor and implement all marketing/content ads online and business profiles utilizing content such as photos, marketing description, coupons, and more
  • Establish, analyze and explain tracking metrics for customer profile
  • Train customers on online customer interface
  • Utilizes sales automation systems to manage day-to-day activities and update management on sales performance through system generated reports
3

Client Account Support Director Resume Examples & Samples

  • Act as primary Client Experience (CE) ambassador representing Operations in the development of the global CE strategy. Responsible for driving the implementation of key initiatives to enhance the overall client experience. Additionally, actively participate in the strategic development of the CE vision and supporting change management to realize this vision
  • Support and empower Client Account Support leadership team in building collaborative, productive relationships across the organization, including Financial Advisors and Client Specialists, while providing visibility and opportunity to work directly with clients
  • Build and grow a team of high performing relationship managers who can effectively solve problems, advocate and manage risk for clients and Baird, and ensure compliance with all relevant regulation. Drive significant strategic change in culture and enhanced capability within the organization
  • Build strategic partnerships with Baird and Private Wealth Management (PWM) executive management including PWM Regional Directors and Branch Office Managers. Influence enterprise outcomes
  • Partner closely with PWM leadership and technology partners (Business Process, Baird Online, Business Intelligence, Information Technology) to design and implement strategic, client-focused solutions; stay abreast of technology changes and make the appropriate recommendations
  • This individual will have a “finger on the pulse” of the existing client demand/experience, and will embrace the opportunity to recognize and recommend new ideas based on observed patterns and challenges being presented
  • Reinforce a culture of risk management by monitoring transactions or activities that could expose our clients or the firm to financial loss, penalty or other risks
  • Foster a culture of continuous improvement; plan and execute strategic change programs that create capabilities to drive efficiency, improve the client experience, and reduce operational risk
  • Directly, and through leadership team, participate and be active in external securities industry societies (e.g., SIFMA)
  • Guide the day-to-day operations of Client Account Management and Account Transaction Services teams; balancing risk management with the client experience
  • Partner with other senior leaders as a productive, supportive, collaborative member of the Operations Senior Leadership Team (SLT)
  • As a member of the Operations SLT, this role will share responsibility for the overall performance of Operations and the delivery of all relevant categories of business results including, but not limited to business/financial performance, leadership development, client value creation and associate engagement
  • Bachelor’s degree (MBA Preferred) with 10+ years of relevant experience and a proven track record with demonstrated advancement in leadership roles. Experience should cover multiple functions, preferably within a diversified financial services firm or financial services regulatory body and include extensive knowledge of policies and procedures in the client services business model
  • Series 7, Series 24 or Series 27 required
  • Strong leadership skills including excellent interpersonal, negotiation and influencing skills leading to trusting relationships with business partners and their leadership team
  • The candidate will be driven to achieve results, thrive in a fast paced environment and be required to make decisions based on sound judgment with information at hand
  • The ability to convey issues credibly to internal and external stakeholders is a must
  • Demonstrated relationship builder; able to establish both internal and external working relationships in order to identify and implement strategies for business growth
  • Change agent who is able to work effectively and collaboratively in a team environment and with associates at all levels and in all areas of the firm
  • Strategic and tactical planning skills are a must along with the ability to lead others either through direct or indirect lines of management
4

Account Manager, Account Support Center Resume Examples & Samples

  • Play a critical role in proactively working with the customer to identify operational cost efficiencies, manage moderately complex assignments that are diverse in scope, and search out appropriate courses of action
  • Prepare and present monthly and/or quarterly production performance results
  • Bachelor’s degree or equivalent experience. Requires a minimum of 5 years’ experience in a customer support role in software, financial or information services
  • Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.Customer focus with proven ability to establish productive working relationships with staff and management at all levels
  • Strong verbal, written, presentation and interpersonal skills are required
5

Account Manager Account Support Centre Resume Examples & Samples

  • Respond to routine operational service and support inquiries from Visa client institutions
  • Provide information and direction for customers regarding VisaNet Core Application Services, General Transaction Research, Billing, User ID and similar queries
  • Log service requests plus resolutions in a timely and accurate manner for call or problem tracking and knowledge base software applications
  • Organized in tasks and activities
  • Constant evaluation of work already done and striving for improvements in work processes and work results
  • Stretching the bar on agreed upon objectives
  • Active participation in meetings, contributing ideas to ensure a positive outcomes
  • Willingness to take on new challenges, explore new ideas and be flexible in handling expanded job scope
  • Bachelors/Degree or equivalent experience. Typically requires a minimum of 2-3 years experience in a customer facing role in software, financial or information services
  • Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
  • Ability to set priorities and manage customer expectations, and work both as part of a team and independently
  • Confidence when speaking to clients or internal stakeholders
  • Solid verbal, written and interpersonal skills are required
6

Senior Account Manager Account Support Centre Resume Examples & Samples

  • Respond to complex operational service and support inquiries from Visa client institutions
  • Assume appropriate decision-making authority to ensure flawless execution against clients’ needs
  • Perform transaction and process research to analyze potential technical or operational problems or issues
  • Work with stakeholders within CSS (Client Support Services) and non-CSS organizations to resolve client issues
  • Represent complex customer operational requirements; negotiate and manage expectations internally and externally
  • Be accountable for delivering against commitments to clients
  • Provide mentoring and Subject Matter Expert support to other team members
  • Passion for results as demonstrated by
  • Bachelors/Degree or equivalent experience. Typically requires a minimum of 5-6 years experience in a customer facing role in software, financial or information services
  • Customer focus with proven ability to establish productive working relationships with staff and management at all levels
  • Proficiency providing technical and consultative support to external customers and confidant when speaking to clients or internal stakeholders
  • Excellent verbal, written and interpersonal skills are required
  • Language – proficient in English plus either Russian, French or Arabic
  • Knowledge in payment systems or worked in Vendors/FIs to develop applications for the payments industry
7

Account Support Executive Resume Examples & Samples

  • Producing and supporting customers with quotations and updating and recording information onto a CRM system
  • Following up on quotes and create purchase orders
  • Responding to queries and reaching a proactive solution
  • Working through reports, managing cancellations, providing purchase order numbers
  • Supporting the sales team and developing supplier relationships
8

Inside Sales Account Support Resume Examples & Samples

  • Develops a call plan for assigned regions to contact identified target accounts on a scheduled basis to achieve assigned monthly sales and account maintenance goals
  • Maintains customer files, contact information and call history into appropriate sales reporting tool
  • Promotes and sells a product portfolio through direct customer contacts and developed opportunities
  • Customer service experience on a phone call center environment (2 years)
  • Inside or outside sales experience (2 years)
  • Foodservice, hospitality, beverage, and/or consumer products (1 year)
  • Ability to communicate clearly and concisely, both orally and in writing
  • Basic skills in Microsoft Word, Excel and PowerPoint
9

Account Support Senior Associate Resume Examples & Samples

  • Coordination and project management activities by transferring non-technical tasks, promoting proactive coordination
  • Day-to-day coordination of engagement teams, their activities and service delivery on a service line basis to increase maximum utilization or efficiency
  • Coordinate day-to-day non-technical activities for risk management and independence requirements such as develop, file and archive documentation
  • Contribute to team meetings and in the key account planning/management process – regularly review the account and service(s) against milestones and oversee follow up on action items; collaborate with Business Development as appropriate
  • Act as a central point of contact for the team. Focus on proper and efficient communication with the EY team and with the client – Identify, disseminate and communicate the appropriate knowledge to all stakeholders
  • Provide in depth analysis on engagement economics (e.g., hours/budgets/estimates to complete, fees, billings; and offer suggestions for utilization improvement using service line knowledge
  • Collaborate with account teams and resource management to schedule staff and resolve issues
  • Introduce, implement and drive firm initiatives impacting the engagement/account
  • Work closely with EY’s Global Talent Hub (GTH) in delegating routine tasks
  • Reduce the amount of time that technical management (Manager through engagement Partner) spend on Service Line engagement coordination and project management activities by transferring non-technical tasks, promoting proactive coordination, and driving engagement management leading practices on a Service-Line basis
  • Collaborate with Financial Management Associate (FMA)
  • Serve as subject matter specialist in the firm’s tools (e.g. Global Tool for Acceptance & Continuance (GTAC), Global Independence system (GIS), etc.) practices and policies
  • Supervise and monitor the work maintaining overall responsibility for task completion
  • Quickly grasp knowledge and serve as subject matter specialist in the firm’s tools practices and policies
  • Assist in the training and mentoring of other ASAs, including frequent knowledge sharing and serving as a visible role model amongst peer group
  • Identify and promote opportunities for leading practices/ process improvements for both the ASA program and the engagements/accounts supported
  • Receives limited supervision and m ay have responsibility for reviewing or coordinating the work of others
  • Often work at client location; May require travel
  • May be assigned multiple clients/engagements
  • Self-motivated, work independently, adept in fast-paced changing environment
  • Adhere to firm independence requirements
  • A strong executive presence and ability to pro-actively manage upwards to ensure that project deliverables meet the agreed timeline
  • Ability to supervise offshore resource(s)
  • Effective delegation and time management skills
  • Strong organization, analytical/math, attention to detail, prioritization, project management and customer service skills
  • Excellent interpersonal, written, verbal, listening, influencing and presentation skills
  • Solution oriented; address all relevant information/data and develop practical solutions
  • Solve moderate to complex problems
  • Intermediate knowledge of service line and engagement, and of the firm’s structure, key personnel and organizational policies/procedures
  • Understand independence rules and use of firm tools, e.g., Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), Global Financial Industry Services (GFIS)
  • Collaborate effectively within account team and with client personnel, and in a virtual/distributed team environment
  • Effectively coordinate simultaneous projects and prioritize multiple tasks, including multi-location coordination
  • Meet tight deadlines, perform high-quality work and apply diligence in follow up
  • Effectively summarize and conclude on work, applying appropriate documentation standards
  • Protect confidential and proprietary information
  • Master use of intermediate functions of firm standard and service line-specific software applications and databases, e.g., MS Excel ((advanced functions of excel required), MS PowerPoint, Global Accounting & Auditing Information Tool (GAAIT)
  • 7 years in a related field requiring strong analytical skills
  • Preferred experience in a professional services environment
10

Account Support Center Resume Examples & Samples

  • Provide information and direction to clients regarding Visa products, tools and services, Visa rules, integrated billing and transaction research
  • Act as liaison for the client; provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support
  • Proactively work with the client to identify strategic opportunities and operational cost efficiencies, manage moderately complex assignments that are diverse in scope, and search out appropriate courses of action
  • Research and resolve client's business and transaction processing and billing issues by obtaining and examining all relevant information to determine cause and facilitate resolution
  • Identify and analyze processing issues with client impacts; consistently communicate situational status and resolution; advise on SLA performance both internally and externally as appropriate
  • Bachelor's degree or equivalent experience. Requires a minimum of 5 years' experience in a customer support role in financial services, payment card, software or information services
  • Business fluency, verbal and written, in English and Spanish required
11

Account Support Executive Resume Examples & Samples

  • Providing exceptional customer service response over the phone and seamless continuity
  • Taking responsibility for key accounts as first point of contact
  • Responsible for resolving day to day queries, including processing of all orders and any correspondence relating to those orders with the key clients
  • Working in partnership with all other department to ensuring timely delivery of all orders and manage customer expectation accordingly
  • Proactively track and trace deliveries to assist in full 360 support during the order process
  • Investigate and resolve customer credit queries
  • Provide reports and analysis upon request to the customer
  • Provide quotes and explanations of lead times and inventory queries
12

Technical Account Support Resume Examples & Samples

  • Interface with and manage assigned customers to resolve technical issues on Polycom products via phone, email, or on-site
  • Gather problem descriptions, log files, configuration data, and analyze them in order to determine root cause of problems and finding solutions
  • Document known issues, and solutions or in a technical bulletin or solutions database
  • Participate in rotating on-call schedule to provide 7x24 support to customers
13

Senior Product Analyst, Account Support Resume Examples & Samples

  • In depth analysis of digital health consumer data, including
  • Advanced degree in an analytical field (math, business, statistics, hard or social sciences) and 3+ years in data analytics, or BA in like field with 5+ years experience
  • Using data to solve complex business questions
  • Communicating data stories in written and verbal form to wide audiences of varying levels of sophistication
  • Tableau visualization
  • Programming in a scripting environment (e.g. Python)
  • Dexterity with an advanced statistical package (e.g. R, SciPy)
14

Team Manager Account Support Resume Examples & Samples

  • Master’s degree, or equal level obtained by working experience
  • Minimum of 2 years’ experience in a Team Manager’s role
  • Excellent knowledge of Excel
  • Preferably experienced in working in a matrix organization
  • Experience in Project Management
  • Sound knowledge of IT systems (e.g. Siebel, CRM)
  • Sharp analytical and conceptual skills
  • 27 days of leave
  • Solid Pension Plan, with a choice between a collective pension plan an individual pension plan
  • You can participate in the convertible personnel bond scheme
  • Flexible working arrangements
  • Travel allowance for commuting
  • Reductions to several personal insurance packages due to our collective agreements
  • Additional benefits, such as memberships to Elsevier’s magazines, discount on books and in-house sport facilities
  • Numerous training, coaching and e-learning modules for long term job opportunities and development
  • Several local and global networking communities to share best practices and knowledge
15

Account Support Executive Resume Examples & Samples

  • Implement sales strategies of e-com/taobao business., support Shanghai e-com client to achieve their key business indicators, Including sales target, perfect screen management, brand management, price of compliance management, inventory management, etc
  • Complete customer management of top key client, including annual joint business planning, marketing planning and execution, support regional sales to achieve sales and financial goals, and engage customers
  • Responsible for the cost of E-commerce Sales
  • Work closely with company cross functional team, based on Mars business strategy and customer insight into the unique business opportunity, with customers to develop customized business acceleration program, and implementation
  • With help of the platform, further learn e-com consumer purchase path, buying habits, and a pet owner habit, to build online consumer insight and understanding
  • Support the development of the taobao, and formulate long-term channel strategy, customer financial investment model, to ensure that the mutually beneficial and win-win with customers
  • Data analysis and demonstration
  • Taobao and e-commerce relevant experience is preferred
16

Account Support Coordinator Resume Examples & Samples

  • Process new sales in CRM
  • Prepare subscription agreements and manage customer signature process
  • Ensure all business is processed by year-end per customer-specific guidelines
  • Ongoing responsibility for the validation of the process for processing active renewals and new business
  • Analyze usage reports for upsell of other electronic products
  • Assist sales people with materials and collateral for their sales calls
  • Responsible for contract execution and acts as the coordinator for all correspondence and agreements from the customer. Lines up all required internal resources to get the contract executed
  • Process and complete active renewals for assigned sales team in line with year-end target
  • Maintain data quality at or greater than 99.5% for agreement details in CRM
  • Communicate with customers regarding details of their license agreements, product details, quotes, etc
  • Act as a central contact for customers and take ownership of customer issues and work with internal stakeholders to ensure quick resolution
  • Liaise with electronic helpdesk on any access and entitlements issues
  • Liaise with CIM, IG and E-Delivery on a regular basis to ensure smooth transition of all business
  • Work with legal, customers, and account managers to prepare license agreements and have them approved by all parties
  • Responsible for obtaining approvals from all stakeholders for any non-standard CRM agreement
  • Utilize call tracking system for customer interactions and maintain a 95% SLA and 90% customer satisfaction score
17

Account Support Analyst Resume Examples & Samples

  • Meet with customers and account teams and act as Subject Matter Expert on reporting deliverables
  • Work with NCR Services teams around the region to support the business
  • Provide customers and NCR associates with the required reporting
  • Degree in Business Administration or Computer Science (or equivalent education, knowledge and/or experience as determined by the hiring organization)
  • Analytical and/or technical experience, p
18

Account Support Coordinator Resume Examples & Samples

  • Monitor assigned service calls and update as needed using Call Management Systems, escalate as needed to meet Service Level Agreements (SLAs)
  • Follow up on calls to resolution and update call text where appropriate
  • Participate in conference calls as required
  • Escalate urgent service needs and CSE-related issues and concerns to appropriate management team
  • Contact customers with estimated times of arrival as necessary, as well as, obtain additional information to decrease escalation volume
  • Manage database of all service calls relative to assigned accounts and run daily, weekly, monthly, chronic and technician reporting in addition to reports requested by banks or Diebold management
  • Interface directly with technicians, National Account Team Reps, branch, NROC and divisional associates to maximize customer uptime and minimize repeat and chronic problems
  • Provide National Account Team with early warnings of potential chronic problems
  • Notify Field Technicians and CSMs of excessive response and repair times
  • Act as liaison between technicians, business teams, National Account Teams, and banks in addressing specific problems and issues related to Diebold service performance
  • Provide focused support to urgent customer situations
  • Ability to use logic and understand business efficiency
  • Demonstrate the ability to communicate (oral/written) effectively, interface with customers and function well within a team environment
  • Microsoft Word and Excel skills
  • Ability to learn new systems/software in above average time frame
  • Associate's degree preferred or relevant equivalent experience
  • 1-3 years experience in customer service, call center, field service or high volume production scheduling required
19

Account Support Analyst Resume Examples & Samples

  • Build effective working relationships with the sales teams and internal processing teams such as Finance, Collections, Back Office, IADP, Support, Pricing, and Product
  • Maintain turnaround time to meet the business requirements
  • Maintain required accuracy rates to ensure fulfilling needs
  • High School diploma or equivalent experience
  • 2 or more years working experience with some experience in a team environment and general business experience
  • Requires proficient use of Outlook, Excel and Internet Applications
  • Requires higher mathematical skills, some Accounting experience a plus
  • Requires general knowledge/ability to quickly learn the contract processes
  • Strong organizational, time management and forecasting skills
  • Ability to multitask and quickly switch focus as needed
  • Analytical abilities to research and organize data
  • Internal experience with MBS and contracting/billing preferred, including prior experience in Accounting, Collections, Finance, Sales Support, Credentialing, Customer Support and Product
  • Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
  • Skills required include strong customer service skills, organization, problem solving, attention to detail, interpersonal skills, and outstanding communications skills
20

Account Support Resume Examples & Samples

  • Associates Degree (Business Admin
  • Minimum three (3) years of comparable work in a customer service client relation or sales role required
  • Prior experience in a health insurance environment preferred
  • Effective oral and written communication skills
  • Ability to communicate clearly and concisely with all levels of the organization and with outside employer and community groups
  • Ability to work in a fast-paced collaborative environment with limited supervision
  • Working knowledge of Microsoft Office applications with intermediate proficiency
  • Ability to be responsive to the needs and requirements of the customers and to provide effective ongoing servicing and support
21

Account Support Analyst Resume Examples & Samples

  • Account Support Analyst (ASA) will serve as a single point of contact for all region specific Managed Services (MS) offers for non-operational issues (i.e. Change, Work Request, Customer Query, Security questions etc.) and is accountable to drive closure to these issues
  • He/ She will help drive standardization of process that involves customer escalations, triage and resolution
  • Manage contract performance, Service Level Agreement (SLA) compliance for MS customers and serve as an internal point of escalation for any SLA non-compliance
  • Deliver MS contractual reporting that a customer is entitled to
  • Responsible for any move, add, changes and discontinuation of HW, SW, Networking gear and Services to a customer account
  • Act as a change manager for the customer and participate in change advisory board (CAB) to drive change requests. He/ She will drive Change/ Work Requests into an ITSM tool for proper triage and approval
  • Conduct regular monthly service reviews and participate in executive quarterly business reviews if applicable. He/ She will set up ad-hoc technical reviews, commercial or strategic reviews upon customer request
  • Passionate individual to drive customer loyalty and customer experience
  • Effective communicator and 3-5 years of experience in a customer support role or in a sales capacity
  • Familiarity with ITIL concepts and ITSM
  • Basic project management skills
  • Six Sigma Yellow Belt certification
22

VP, Account & Support App Dev Resume Examples & Samples

  • 7 years minimum leading a software organization at the Director level or higher
  • 5 years minimum experience in a customer facing products/services environment
  • 5 years minimum as a contributing member of a software or engineering organization
  • 10 years minimum experience in managing complex projects
  • 10 years minimum working within an application development environment
  • 15 years minimum working with technology in a contributing or leadership capacity
23

Account Support Coordinator Resume Examples & Samples

  • Becoming involved in client support activities
  • Working alongside and supporting the engagement teams
  • Coordinating their activities
  • Organisation of the engagement
  • Maintain databases and other technology tools to support the team
  • Schedule client and team meetings
  • Ensure details of meetings and action points are recorded and followed up
  • Coordinate ad-hoc resourcing and utilise the resource systems to ensure efficient planning and reporting
  • Word with resource system for initiation of draft of engagement letter for senior management review
  • High level of organisational skills
  • Enjoy coordinating and planning a number of activities simultaneously
  • Understand and enjoy working with process
  • Strong experience in maintaining databases
  • Ideal candidate will have demonstrated initiative, the ability to identify possible clashing requirements and their solutions
  • Have a high level of energy and enthusiasm to provide excellent client services and have the ability to build networks both internally and with clients
24

High Risk Account Support Resume Examples & Samples

  • Performs detailed analysis based on quarterly account activity, including average totals for cash deposits and withdrawals, DDA transfers, wires, ACH, deposited and cleared checks, monetary instrument purchases, and ATM withdrawals
  • Conducts research to understand the nature of business associated with high risk business accounts including their major vendors and suppliers
  • Completes EDD worksheets and determines whether flagged account activity is typical consumer account operations or explainable based on nature of associated business; closes accounts outside of established risk parameters
  • Works closely with Branch personnel on researching and analyzing high risk accounts; provides support and service on EDD related inquires and issues
  • Fulfils law enforcement and government agency requests for documentation related to previous Suspicious Activity Report filings, such as copies of statements, signature cards and transactions
  • Performs other job related duties or special projects as assigned
  • Solid technology and research skills including proficiency in Microsoft Office applications (Excel, Word, Outlook), and the ability to navigate banking systems (Mozart, Bancline, BAM SAR Manager, Evision), internal portals, and public data websites
  • Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high volume environment
  • Effective verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with internal and external parties
  • Self-starter possessing the ability to work independently while supporting a team environment
  • Customer service orientation with developed analytical, investigation, and problem resolution skills
  • Ability to follow directions, apply proper policies, procedures and guidelines, and make objective decisions based on analysis of data within restricted time frames
  • Excellent attention to detail and high concern for data accuracy
  • Working knowledge of, or ability to quickly gain an understanding of, banking policies, procedures, laws and regulations as they relate to Enhanced Due Diligence reviews and the Bank Secrecy Act including advanced knowledge of Regulation CC and E
  • 1-3 years applicable banking or financial services industry experience
  • Risk management, business documentation, or compliance experience preferred
25

Account Support Analyst Resume Examples & Samples

  • Position is responsible for providing customer-specific analysis leading to improved service fidelity and customer profitability
  • Position required to maintain working relationships with all WCS operations-focused groups, including, but are not limited to, the Field Support Centers, Field Operations Management (primarily TMs), the Worldwide Service Logistics organization, the Billing Operations Center and Customer Advocates, 3rd party contractors, Depot Repair centers, and Customer Care Centers
  • Position must have a thorough understanding of WCS systems, operations and policies, and customer contract specifics that are used to resolve customer problems; Work with many implementation roles such as Project Managers and Implementation Managers/Coordinators as NCR implements solutions; May be required to coordinate WCS internal projects for the customer
  • Responsible for evaluating ongoing effectiveness of Parts Plan with the Logistics Analyst & provide updates; Provide information to the Logistics Analyst for account-specific Parts Plans
  • Communicate specific SLA (Service Level Agreement) requirements to specific locations; Actively assist in SLA commitments including running the SLA monitoring tool daily; Analyze account-specific subcontractor performance and match to SLA requirements for compliance
  • Participate in installation planning sessions; Communicate major account specific install base changes to all Services operational groups
  • Run standard and ad hoc reports; Gather information for the Critical Care Process when needed
  • Work with customer help desks on specialized SLA management activities when normal NCR processes are failing; Meet with customers and account teams and act as Subject Matter Expert on reporting deliverables
  • Implements and maintains KM sub-components; Creates business rules for applications and writes tutorials
  • Customizes knowledge application features such as navigational views
  • Ensures successful design, development, and deployment of global services processes and related infrastructure; Manages portions of a project; Tracks, updates, communicates project status, scheduling and documentation
  • Able to quickly determine next steps in problem resolution process, including customer notification, updating, relationship managing, and escalation
  • High school Diploma or GED; Bachelor’s Degree preferred
  • 1-3 years of Customer Service/ Account Support experience
  • Analytical and/or technical experience, preferably within NCR Services
  • Excellent analytical experience utilizing Microsoft Excel
  • Knowledge of EDW queries, Gasper system knowledge, D1 system knowledge Excellent written and verbal communications skills
  • Experience in the various NCR Lines of Businesses preferred
26

Customer Account Support Resume Examples & Samples

  • Responds to inbound and outbound requests involving products and/or services
  • Achieves expectations for all defined performance and quality metrics
  • Manage competing priorities
  • Help others on the team when asked to do so by Leadership Team to help maintain customer satisfaction
  • Utilized for new hire support at the direction of Leadership Team
  • Professionally investigates and resolves customer concerns
  • Consistently maintains a positive attitude
  • Contribute to project teams as assigned
  • Appropriately discusses and promotes Siemens services and products based on customer needs
  • 2-5 years of experience in customer related role
  • Demonstrates strong communications skills
  • Resourceful, analytical and adept at making decisions and multi-tasking during fast-paced and stressful situations
  • Works as a member of a team and displays flexibility adaptability to change
  • Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity
27

National Account Support Resume Examples & Samples

  • Address client needs as they occur; demonstrates strong sense of customer service
  • Works with clients and National Account Coordinators/Account Managers to ensure that a proactive approach is taken in supporting clients. Employee Files for Random pulls are accurately loaded in time for the client’s cyclical Randoms selections
  • Proactively reviews client reports; identify changes in business trends that may indicate service opportunities
  • Assist National Accounts as needed with coverage, as related to staffing needs and workloads
  • Make system changes/updates to client accounts in various internal systems
  • One (1) to two (2) years’ experience in a customer service environment
  • Proficiency in Excel, Word, and Outlook (essential)
28

Account Support Process Improvement Analyst Resume Examples & Samples

  • 6-Reporting Relationships & Interactions
  • Process modeling skills
  • Proficient with Microsoft Office (Knowledge of Excel, Word, PowerPoint)
  • Discretion combined with poise and professionalism in all communications
  • Must be able to exercise good judgment regarding information which may be confidential
  • Must have excellent communications skills both verbal and written in English and Spanish
  • The ability to operate effectively and efficiently in a challenging with minimum supervision, fast-paced environment
  • Customer service-focused with ability to work collaboratively with several teams simultaneously
  • Ability to multi-task and prioritize work with attention to detail
  • Solid planning and excellent organizational skills
29

Account Support Executive Resume Examples & Samples

  • Being responsible for covering, distributing Mars Petcare products and services to existing and prospective customers (pet clinic owners) in the VET pillar
  • Achieving target NSV and related KPIs of covered stores in the assigned territory
  • Establishing, developing and maintaining business relationship with existing and prospective customers in the assigned territory
  • Making in-person visits and trainings/presentations to existing and prospective customers
  • Researching sources for developing prospective customers and for information to determine their potential
  • Delivering Petcare`s brand vision and product knowledge to existing and prospective customers
  • Assisting and participating in marketing events of new customer recruitment and consumer education activities such as seminars, trade shows, and compound samplings, etc…
  • Providing consultative selling by developing clear and effective written proposals/business plans for existing and prospective customers to reach win-win situation and sustainable growth for our business
  • Analysing the territory`s potential and developing prospective customers to meet the target of store coverage rate, distribution rate and active store rate
  • Expediting the resolution of customer problems and complaints by cooperating with related departments (customer service, logistics, etc….)
  • Communicating competitor`s activities, service opportunities, special developments, information of Cuanhuo, or customer`s feedback gathered through field activity to appropriate company staff
  • Taking immediate corrective actions to maintain the business growth
  • Adhering to all company policies, procedures and business ethics codes in field activity
  • Following up for collection of payment and ensuring DSO is within target
  • Maintaining the freshness of RC product in the stores and implementing special sales activities to reduce stock
  • Regularly attending company business review meetings, product knowledge training and briefings
  • QUALIFICATIONS
  • College and above education
  • Animal Medicine, Veterinary Medicine education background is a preferable
  • At least two years relevant working experience
  • Be honest, responsible and have good team spirit
  • Excellent negotiation, communication and coordination skills
  • Good market development and customer service experience
  • Can work under pressure
  • Good use of MS office software
  • Like dogs and cats
30

Account Support Analyst Resume Examples & Samples

  • Position is responsible for providing customer-specific ownership leading to improved service fidelity and customer profitability
  • Position required to maintain working relationships with customer and all internal Services operations-focused groups, including, but are not limited to, the Field Support Centers, Field Operations Management (primarily TMs), the Worldwide Service Logistics organization, the Billing Operations Center and Customer Advocates, 3rd party contractors, Depot Repair centers, and Customer Care Centers
  • Position must have a thorough understanding of Services systems, operations and policies, and customer contract specifics that are used to resolve customer problems; Work with many implementation roles such as Project Managers and Implementation Managers/Coordinators as NCR implements solutions; May be required to coordinate WCS internal projects for the customer
  • Responsible for managing the Voice and Wireless contract to achieve customer SLA
  • Responsible for attending and chairing customer review meetings and addressing actions to meet customer contract and SLA
  • Work with customer to identify call trends, identify root cause and kick start call reduction initiatives
  • Responsible for managing specific third parties contracts in order to meet NCR and Customer SLAs. Attend vendor and customer meetings when required; Ensure that the customer uses the proper primary escalation contacts/processes within Services
  • Responsible for monitoring and challenging customer spend
  • Responsible for identifying and closing out revenue opportunities and meeting monthly T&M targets
  • Be an integral part of the SMO and act as a key liaison with required internal departments
  • Responsible for maintaining accuracy of install base
  • Responsible for maintaining Products End of Lifecycle phases
  • Position required to perform trend analysis on call volumes and initiate action plans to address with support of SMO
  • Required to be on call for one weekend in three
  • Position reports to Executive Service Manager
31

Account Support Analyst Resume Examples & Samples

  • 1-3 years on the job experience in an office environment with a similar scope of work
  • Post secondary education is an asset
  • Basic Math skills (+,-, x,/, %)
  • Excellent MS Office skills (Especially e-mail, Word and Excel)
  • Superior attention to detail, high level of accuracy
  • Excellent time management skills. Ability to function effectively in a fast-paced environment
  • Ability to liaise and independently and follow up at a variety of levels including with peers, retail account managers, functional managers and external retailers
  • Bilingual (French/English) is an asset
32

Client Account Support Assoc Resume Examples & Samples

  • 1) Process new agent contracts
  • 2) Process new state appointments and update records accordingly
  • 3) Maintains/updates agent records
  • 4) Responsible for understanding and applying our department procedures and practices
  • 1) High school diploma or equivalent
  • 2) Two-four years of related experience
33

Account Support Executive Resume Examples & Samples

  • Collaborating both internally and externally to develop creative ways to enhance our customers' business as well as our own
  • Translate and submit customers specifications to provide accurate and detailed pricing options within 24-48 hours
  • Submit for orders to provide production schedules, same day or within 24 hours
  • Facilitating communication both internally and externally
  • Maintain ongoing relationships with current customers and prospects
  • Assisting in the strategic and administrative development of multi-year proposals and contracts
  • Two years experience in commercial print and finishing operations
  • Excellent customer service skills are essential
  • Self-motivated, detail oriented, highly organized, and have strong mathematical ability
  • Experience with Microsoft Office, particularly Word and Excel are required
  • Must be able to travel up to 10%
34

Account Support Rep Resume Examples & Samples

  • Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks Provides backup and peak workload support to all Client Associates in territory
  • Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required Supports administrative tasks performed by Client Associates Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
  • Ensures key contact list for all clients is maintained and available
  • Ensures day to day interface with account key contacts is maintained during coverage support
  • Work with account team to ensure the Value Assurance Process is current and up to date
  • Communicates to Site Coordinator and Manager all process opportunities identified during support period
  • Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed Provide accurate and timely monthly reporting of activities as required
  • Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)
  • Able to demonstrate use of organizational and time management skills to facilitate client deliverables
  • Able to demonstrate ability to manage multiple tasks
  • Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections
  • Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
  • 3+ years experience delivering services in a client environment
35

Account Support Analyst Resume Examples & Samples

  • Position responsible for ensuring contractual obligations with customers are met on a Service Request and systems basis; Coordinates activities associated with product/service resolution issues
  • Must have a thorough understanding of Customer Services systems, operations and policies, and customer contract specifics that are used to resolve customer problems
  • Required to coordinate Customer Services internal projects for the customer, tracks, updates, communicates project status, scheduling and documentation
  • Communicate specific SLA (service level agreement) requirements to international locations
  • Work with customer help desks on specialized SLA management activities, when normal NCR processes are failing; Maintain customer relations and observe customer process change
  • Run Standard and ad hoc Reports; Gather information for the Critical Care Process when needed; Ensure customer data integrity in ES system for service delivery, billing and customer reporting
  • Provide information to Logistics Analyst for account-specific Parts Plans; Update Account Support Plan as required
  • Assist with determining Out-o
36

Account Support Resume Examples & Samples

  • Supporting Account Executives with contracts
  • Entering pricing information and orders in an accurate and timely manner
  • Assist with the management and delivery of services
  • Attentive to detail with the ability to multi-task
  • Problem solving and customer service oriented
  • Bachelors degree/ 3 + years in related field
37

Leo Account Support Rep Level Resume Examples & Samples

  • Support to all Client Associate positions
  • Provides backup and peak workload support to all Client Associates in territory Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required
  • Supports administrative tasks performed by Client Associates Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
  • Ensures there is a current roster of employees and associated duties for effective coverage support
  • Work with account team to ensure the Value Assurance
  • Process is current and up to date
  • Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
  • Coordinates and fair shares overtime requirements
  • Tracks overtime by account covered to ensure proper billing
  • Able to lift and move up to 50 pounds
  • Ability to demonstrate problem resolution skills and escalation process
  • Able to demonstrate excellent verbal and written communications
  • Able to demonstrate intermediate knowledge of MS Excel or equivalent -- Navigate multiple worksheets within a workbook -- Create charts/graphs -- Use basic math functions -- Create basic formulae
  • Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options
  • Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications
  • Able to demonstrate ability to recognize PC to printer connectivity
  • Able to demonstrate basic knowledge of Digital Front Ends
  • Able to demonstrate functional knowledge of MAC when required by client
38

Account Support Coordinator Resume Examples & Samples

  • Responsible for project management and reporting for the client management process to ensure that due dates and deliverables are tracked and on schedule for all client activities as assigned by manager and team. Attends client conference calls and onsite meetings to document client deliverables, client summary notes and follow up items
  • Prepares and develops client presentations. Assists in the development, coordination and materials necessary for site visits/client meetings
  • Coordinates or independently completes special projects according to manager's general instructions. May assist manager or other staff members with more complex and detailed client projects
39

National Account Support Supervisor Resume Examples & Samples

  • Responsible for interviewing, hiring, and overseeing the successful onboarding of new team members
  • Ensure proper training and development of each support representative on systems and processes to raise the overall delivery of customer satisfaction
  • Review, evaluate and enhance processes and functions to ensure maximum efficiencies
  • Work with National Sales Team in assisting with the growth of National Account customers
40

Account Support Lead-s&p Global Resume Examples & Samples

  • Bachelor's degree or equivalent and customer service and technical support experience in products and services related to the appropriate business unit
  • Proficiency in desktop software programs, necessary in successfully executing against job requirements (Word, Excel, PowerPoint) and other software packages as necessary (CRM, Order Management, etc.), as well as functional knowledge of network systems necessary to complete tasks, and manage duties accordingly
  • Ability to multi-task and prioritize on a daily basis
  • Strong analytical skills to review processes and procedures identify and present necessary changes
  • Exceptional written and oral communication skills to facilitate communication and interaction with all staff levels and customers, including those that may not clearly speak English
  • Understand complex problems, and identify and present viable solutions with confidence
41

TnT Account Support Manager Resume Examples & Samples

  • Lead to support all Business levels of T&T accounts
  • Provide operation support to all TnT accounts in mainland China
  • Ensure to meet cusotmer expection on service delviery quality
  • Ensure to meet team revenue target and contral the cost
42

Account Support Rep Resume Examples & Samples

  • Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks
  • Supports administrative tasks performed by Client Associates
  • Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
  • Provide accurate and timely monthly reporting of activities as required
43

Account Support Analyst Resume Examples & Samples

  • Provide market area Risk Sales support for all customer related order requests with accuracy and timeliness (new and existing customers)
  • Acts as a liaison between Sales and Credentialing, Fulfillment, Product Mgrs, Customer Accounting, Customer Support, Finance and Customer Operations teams providing a single point of contact for all Onboarding related processes
  • Implements all Onboarding related requests in outlined workflow & processes
  • Provide timely and accurate completion of essential team reports including: weekly & monthly sales report
  • Communicate policy and procedural updates
  • Identify, coordinate and implement processes improvements in the areas of Onboarding simplification, workflow, billing/invoicing and general back office support
  • Investigate and improve customer satisfaction issues including customer billing and invoices, order processing and Credentialing
  • Coordinate and facilitate productivity and efficiency tools (Order To Cash workflow)
  • Basic knowledge of the Risk On-boarding process balancing both the needs of the business and the customers
  • Build effective working relationships with the sales team, internal processing teams, and customers
  • Coordinate all special projects and follow through to completion
  • Work closely in a team environment
  • To carry out general day to day duties as and when required to ensure the smooth running of the business
  • Higher education qualifications preferred
  • Previous experience in a team environment
  • Experience of the contract processes, back office systems and RISK products
  • Demonstrated analytical experience desired to include analytical abilities to research and organize data
  • Demonstrate outstanding networking capabilities and exhibit a professional demeanour, business maturity, and technical knowledge
  • Some travel required for annual Onboarding training (Boca Raton, Alpharetta or Dayton campus)
44

Sales Key Account Support Internship Resume Examples & Samples

  • University Degree in Business Administration or MBA
  • Availability for internship (12 months)
  • Previous trainee/job experience valued
  • International experience/profile valued (ex. Erasmus)
45

Client Account Support Manager Resume Examples & Samples

  • Lead the development of the call center strategy and operating model
  • Manage vendor relationships
  • Lead and develop a team of call center professionals
  • Implement process changes and technology enhancements to improve acquisition efficiency
  • Partner with the marketing team to align call center resources to maximize marketing acquisition costs
  • Oversee call volume forecasting and resource management
  • Establish a results driven call center culture
  • Oversee call center compliance
46

Account Support Senior Associate Resume Examples & Samples

  • Develop strong working relationships with external client personnel, and meet client expectations
  • Strong organizational, mathematical, customer service skills and good attention to detail
  • Proficient in Microsoft Word and advance functions in Excel
47

Customer Account Support Resume Examples & Samples

  • Dispatches Original Equipment Manufacturer, 3rd Party and Dealer Accounts
  • Coordinates Preventative Maintenance Services with Original Equipment Manufacturers and 3rd Party Partners
  • Handle requests from Siemens Client Service Managers
  • Coordinates MRI Helium Fills with 3rd Party Partners
  • Coordinates Chiller Preventative Maintenance Services with 3rd Party Partners
  • Handle specific customer Quality Initiative Projects
  • Associate degree or equivalent experience
48

Sales Account Support Analyst Resume Examples & Samples

  • Interact with sales teams and managers in order to understand the workflow across accounts
  • Perform analysis to understand work content, and process constraints
  • Should be pursuing an undergraduate degree with a focus in Business, Accounting or Finance
  • Proficient use of analytics software (e.g. Excel, Access, etc.)
  • Ability to identify process gaps and solutions and document, communicate and train others on new reports or processes
  • Ability to acquire and analyze information from a variety of sources and formulate and carry out a plan of action to resolve customer issues
49

Account Support Analyst Resume Examples & Samples

  • Responsible for managing the Counter Scales contract to achieve customer SLA
  • Strong customer facing skills
  • Knowledge of EDW queries, Gasper system knowledge, Oracle system knowledge preferable
  • Ability to identify, take ownership and resolve issues with a sense of urgency
  • Experience in the various NCR Lines of Businesses
50

Account Support Rep Resume Examples & Samples

  • High School or equivalent required, some college preferred
  • Aptitude for clerical work related to accurate alphabetical filing
  • Excellent verbal and written communication skills. Knowledge of business English, spelling, and punctuation
  • Ability to deal effectively with others and to work effectively in situations of high or moderate stress and fast-paced situations
  • Ability to lift, carry, push, pull, reach, stoop and climb to complete moderately demanding physical activities
  • Ability to interrupt work to deal with rush projects
  • Ability to remain focused on tasks at hand in spite of interruptions
  • Willingness to ask for direction as needed
  • The candidate must project a professional image and maintain a respectful approach with their colleagues as part of their work ethic
  • The position requires discretion in the handling of business confidential and sensitive information
51

Senior Account Support Coordinator Resume Examples & Samples

  • Exercises independent judgment and discretion responding to requests, arranging meetings and interacting with key contacts
  • Independently handles the setting up and maintenance of client project tracking reports and processes
  • Coordinates or independently completes special projects according to manager’s general instructions. May assist manager or other staff members with more complex and detailed client projects
  • Participates in additional client support related activities at the direction manager, and interacts with team to meet internal reporting requirements and deliverables
  • 2+ years related experience in healthcare setting in customer service or account management, training or education
52

Account Support Analyst Resume Examples & Samples

  • The operations management analyst oversees the “order to cash” process for the hospitality industry, working with the appropriate teams across the company to turn order requests into delivered systems to our clients sites
  • The incumbent is also responsible for the communication of order information & issues back to the necessary teams
  • This is a communication intensive role that requires a high level of multitasking and the ability to work with multiple teams across an array of different disciplines
  • Data management experience is preferred, but not a required
  • Basic understanding of database and spreadsheet applications
  • Ability to quickly learn new applications
  • Ability to receive and handle large quantities of data for analysis and submission
  • Flexibility; able to quickly transition between working with a team and spending long periods of time crunching data
  • Previous experience with Access
  • Previous experience with data entry and/or analysis
53

Key Account Support Resume Examples & Samples

  • Engage customers or customer support team to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products. Make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company
  • Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before commencement of production
  • Provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job. May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments
  • Confer with customers or customer support team throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples
  • Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers or customer support team regarding the resolution of issues
  • Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards
  • May mentor junior level Print Production staff or work on special projects
54

Key Account Support Manager Resume Examples & Samples

  • Achieve customer OP plan within targeted TP budget, achieve JBP P&L targets with the account
  • Deliever quality account management in the areas of new products speed-to-shelves, normal shelf and second display, promotion, pricing, inventory, etc
  • Work closely with field and other internal teams to ensure execution excellence & operational efficiency
  • Lead Joint Business Plan & Trade Term Negotiation with top national and regional KAs
  • Base on the understanding of Mars business strategy and customer opportunity, to develop in-store initiatives to implement plan, to consolidate Mars' leadership in Pet Categories
  • Develop and strengthen partnership with the account, including Top-2-Top, Category Captaincy, etc
  • Strong performance record in Sales or Account Management
  • Data analysis and presentation skills
  • Fluent in English writing and speaking
55

National Account Support Coordinator Resume Examples & Samples

  • Preparing professional proposals & presentations
  • Providing customer service and problem resolution
  • Managing customer action items as required
  • Intercepting phone calls and emails to resolve issues
  • Procuring and or creating reports and data for customers and sales associates
  • Providing professional research on customers and prospects
  • Creating account profiles and meeting preps as needed
  • Providing proximity mapping reports for proposals and other presentations
  • Assisting with monthly mailers
  • Maintaining accurate customer & prospect list
  • Maintaining & prioritizing current renewal list
  • Preparing customer review reports/presentations
  • Preparing contract documents and schedules
  • Penske system usage (applicants will be trained on use): AMS, My Fleet, Fleet Net, Service Net, AS400, Work Flow, AD Hoc Reports
  • Making hotel & travel arrangements, submitting expense reports, and maintaining office supplies
  • 2-3 years of experience working with customers either by phone or face to face required
  • Experience with marketing research and/or sales support highly preferred
  • Strong communication and interpersonal skills required
  • Proficient in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint
56

Account Support Rep Resume Examples & Samples

  • Travel to accounts supported using reliable dependable transportation
  • Provides backup and peak workload support to all Client Associates in territory
  • Establish support coverage schedules with Managers and Site Coordinators
  • Supports training of new employees, as required
  • Performs timely submission of billing requirements with all associated reporting (XSM)
  • Able to operate digital production press, document finishing (cutting, drilling, laminating)
  • Able to perform basic maintenance on multifunction office devices
  • Able to blend in to multiple work environments and become a respected part of each team
  • Able to be accountable, self motivated, and care about our customers
  • Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges
  • Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections
  • Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications
  • Copy shop, and basic office printer maintenance experience a plus, but willing to train the right candidate. Customer service is top priority
57

Key Account Support Supervisor Resume Examples & Samples

  • Support Key Account Support Executives, evaluate customers’ complaints and ensure that they are dealt with expeditiously and satisfactorily
  • Work with the Key Account Support Manager to communicate and implement the approved procedures for handling and resolving customer issues in accordance with DHL policies and country specific requirements and thereafter ensure compliance by staff via Quality Audit
  • Assist the Key Account Support Manager to continuously review workload allocation of Key Account Support Executive to ensure optimal resource utilization, enhanced productivity and the most cost-effective and efficient service levels for current and future customer needs
  • Conduct joined visits with sales to handle escalated issues and standardized operation requests of key customers
  • Lead, motivate and supervise staff to ensure all duties are carried out efficiently
  • Prioritize, support and delegate work tasks accordingly
58

Account Support Resume Examples & Samples

  • Position responsible for ensuring contractual obligations with customers are met on a workorder and systems basis; Coordinates activities associated with product/service resolution issues
  • Required to have maintain working relationships with all WCS operations-focused groups, including but not limited to: Field Support Centers, Field Operations Management (primarily TMs), the Worldwide Service Logistics organization, the Billing Operations Center and Customer Advocates, 3rd party contractors, Depot Repair centers, and Customer Care Centers
  • Must have a thorough understanding of WCS systems, operations and policies, and customer contract specifics that are used to resolve customer problems; Works with many implementation roles such as Project Managers and Implementation Managers/Coordinators as NCR implements solutions; Required to coordinate WCS internal projects for the customer
  • Assist AS 3-4s, TMs, and/or ESMs in the following areas: Service Delivery and Service Fidelity, Evaluate ongoing effectiveness of Parts Plan with the Logistics Analyst & provide updates
  • Communicate specific SLA (service level agreement) requirements to international locations; Actively assist in SLA commitments including running the SLA monitoring tool daily; Analyze account-specific subcontractor performance and match to SLA requirements for compliance
  • Provide information to the Logistics Analyst for account-specific Parts Plans; Update the Account Support Plan as required
  • Assist with determining Out-of-Scope services rendered to the customer; Attend vendor and customer meetings when required
  • Participate in installation planning sessions
  • Provide input to the Customer Specific Service Aid Mini Manual (SAMM)
  • Ensure that the customer uses the proper primary escalation contacts within WCS
  • Supports the resolution of known software problems to be fixed in later releases
  • Prepares standard reports to ensure SLA is represented accurately
  • Perform analysis on all penalties for all NCR service delivery contracts subject to penalties
  • Run Standard and ad hoc Reports; Gather information for the Critical Care Process when needed; Ensure customer data integrity in D1 for service delivery
59

Account Support Analyst Resume Examples & Samples

  • Bachelor of Science or Master of Science degree in a discipline related to the product technology - usually electrical, mechanical, computer engineering, or computer science
  • Minimum of 3 years’ software related job experience (support/development) or High school education
  • Minimum of 3 years’ software related job experience (support/development/test)
  • Ability to work effectively in a team environment composed of peers and cross-functional members
  • Ability to be available for 7x24 on call if required
  • Willingness to travel at short notice as required
60

Wholesale Account Support Resume Examples & Samples

  • Lead Account onboarding and setup process including system account creation, creation of ship to addresses and coordination of vendor setup forms
  • Own and maintain account database by region including VAS requirements
  • Provide timely information to partners thru reporting and communications
  • Actively participate in account order activities as required by Customer Service Manager including order entry support, book maintenance and shipping reports
  • Provide regular accounts reports and summaries as required by internal and external partners
  • Work closely with different departments including but not limited to Sales, Merchandising and Finance partners to ensure accuracy of account information
  • Contribute to team operational performance, work against targets and ensure accuracy in deliverables. Seek solution to ensure minimal delay on deliverables
  • Ensure effective communication with management and business partners
  • Performs other work-related duties as assigned
  • High School Diploma required. College degree preferred
  • 2 or more years of order management experience or related experience
  • Wholesale environment preferred
  • Knowledge of Sap or other ERP systems a plus
  • Organizational skills a must
  • Proficient in Microsoft Suite
  • Self-motivated, highly driven, professional
  • Sense of humor, willingness to laugh at danger and an appreciation of the ironic are all pluses
61

Account Support Agent Resume Examples & Samples

  • Live up to the Customer Promise- Delivered Exactly
  • Receive and handle all inbound internal and external Customer queries and manage through to resolution for specific Customer accounts
  • Action all Customer queries in line with the required processes and SLAs
  • Work as part of a team to ensure Great Customer service delivery – every time
  • Collate all operational and Customer reports from various shifts and other operational administrative duties
  • Engage proactively with Service Centres to ensure Customer requirements are received and actioned appropriately
  • Engage proactively with account management team to ensure visibility into Customer hot spots are identified and actioned through to resolution
  • Recognise and deal with Customer queries, requests and problems in line with the Customer account requirements
  • Identification and action of escalation issues
  • Undertake any other Customer account support duties as required
  • Experience of working in a Customer centric environment
  • Excellent communications skills both written and oral, GCSE pass in English and Maths as a minimum
  • Experience of delivering against targets and KPI’s
  • Accuracy and speed on data entry
  • Knowledge of Microsoft programmes
  • Ability to communicate at all levels and work across functions
62

Senior Account Support Resume Examples & Samples

  • Monitor EY contracts. Analyze agreements, KPI´s and working scope
  • Follow up on agendas and project compliance
  • Be the nexus between projects and client
  • Be the primary point of contact (PPOC) for a work stream for various projects. Communicate your progress and project status to the team lead
  • Assist team leads in managing clients and projects
  • Responsible for financial management, invoicing, authorizations, notification, planning, evaluation and coordination of different global teams involved in the process of managing customer relations
  • Coordinate and become involved in the coaching of associates in your team. Manage work and volume with efficient distribution of work among associates
  • Prepare global reports to clients
  • Ensure that the work done is within the budget and deviations have valid reasons or explanations
  • Identify project risks and opportunities for improving processes
63

Senior Account Support Analyst Resume Examples & Samples

  • High School Diploma (or equivalent); Bachelor's Degree preferred
  • Knowledge of EDW queries, Gasper system knowledge, D1 system knowledge
  • Willing to work non-standard business hours as required by customers
64

Senior Account Support Manager Resume Examples & Samples

  • Strong communication skills, both written and verbal; comfortable engaging in communication with all levels of management, both internal and external
  • Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
  • Excellent project management experience, with the ability to lead and handle multiple time-sensitive, cross-functional projects with competing priorities
  • Business development experience in striking partnerships of all sizes
  • Thorough tracking of action items and ability to take ownership of issues and see them through to resolution
  • 5+ years game industry experience
  • Deep understanding of all current PlayStation and competitor hardware platforms, games, digital storefronts, and services
  • Proven track record of revenue growth and/or ROI improvement
  • Strong network of contacts in the gaming industry
  • Previous account management experience
  • Knowledge of independent game development
65

Account Support Resume Examples & Samples

  • Using computer and telephone, enters orders into the transportation management system
  • Coordinates and sets appointments for pick-up and delivery of freight
  • Communicates results to customers and team members
  • Advises team members and Director about operational issues as required
  • Assists in problem resolution, including developing contingency plans for loads in jeopardy
  • Monitors internal and customer scorecards to ensure customer metrics are met
  • Significant customer service experience
  • Must be a self-starter and driven to succeed
  • Strong and professional written and verbal communication skills Working knowledge of various Microsoft Office products including, but not limited to, Excel and Word
66

Key Account Support Executive, Based Leeds Resume Examples & Samples

  • Previous experience in a Contact Centre/Business Centre and/or sales environment is essential
  • Ability to cross sell and link sell and build effective customer relationships
  • Sound knowledge of the web with the confidence to guide customers
  • Proven ability to multi task
  • Demonstrable ability to work in a fast-paced environment demonstrating a positive attitude to change and outstanding customer service delivery
  • Ability to work under pressure, remain calm and diplomatic at all times
  • Computer Savvy – good working knowledge of Microsoft packages
67

Account Support Executive Resume Examples & Samples

  • Knowledge of the call centres and automotive market is desirable
  • Understanding of the latest technologies relevant to the call centre & automotive market
  • Qualified to A Level standard
  • 2 years’ experience in a customer service / senior administration environment
  • 2 years’ experience in the automotive business would be desirable
  • Proven successes in managing multiply relationships both internally and externally
  • Advanced skills and knowledge in the Microsoft Office Suite
  • Be able to communicate with, persuade and influence senior managers
  • Design and deliver compelling presentations with eye for detail to include structure, layout and grammatically accurate
  • Be able to source, analyse and interpret wide-ranging data and insights
  • Ability to work on their own to deliver comprehensive reports which can be presented to the Client
  • Recommendations to be provided to the Senior Management on the best options available to present the data to maximise the effect on the Client
  • Conducts him/her-self with professionalism, integrity and energy. Work effectively within a team, coach and inspire by example
68

Account Support Analyst Resume Examples & Samples

  • Prepare/Send/Monitor for business agreements
  • Audit monthly renewal list for accuracy so renewal letters can be sent timely
  • Provides web training for employer portal and ongoing support to allow employer to use self-service capabilities
  • Send Advance Funding/Welcome Letters for New & Renewal Clients
  • Answers Emails/Tickets and Phone Calls From Clients & Brokers Regarding Account Issues/Inquiries
  • Contact Clients when Funds are Low
  • Assists with the completion of Year-End Reconciliation Reports
  • Prepare Statements of Services (SOS) for all Changes Requested by Clients for Optional Services
  • Audit HRA Plan Documents completed by the Compliance Division
  • Attend Health Fairs/Enrollment Meetings as needed
  • Backup to Customer Service Phones
  • Work Overtime as Requested
  • Perform Other Duties as Assigned by Management
69

Client Account Support Analyst Resume Examples & Samples

  • Client and customer facing responsibility for day to day support of client management identified functions
  • Responsible for assisting with responding to complex inquiries, handling delegated tasks, assist with solving non-routine problems, and ensuring satisfaction with products and service for the Client Management team
  • Provide limited ad hoc telephonic or email back up and support upon request
  • Manage and deliver host of reports needed for clients and ad hoc requests
  • Provide response to emails and/or voice mails within 48 hours
  • Compliance with all mandatory training to broaden knowledge base and gain expertise
  • Become knowledgeable about new product and service offerings and support rollout of organizational initiatives
  • Document delivery to clients and brokers (ie, contracts/certificates, 5500’s, BAAGs, specialized communications, etc)
  • Assist with processes related to renewals, benefits at a glance documents, contract certificates, and system documentation in various software programs or tools
  • Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and internal customers
  • Assist with development of process improvements, development and documentation of policy and procedures for client management
  • Thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes
  • Utilize organization's sales information systems and document in Salesforce
  • The ideal candidate will possess the following skills
  • Familiar with multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, sales tracking systems)
  • Requires strong written and verbal communication skills and strength in critical thinking
  • Requires strong project management skills for designing, implementing and promoting health improvement strategies for clients
  • Influencing, negotiating, organizational and prioritization competencies required to effectively communicate and interact with all levels and functions within the organization, and with external partners
  • Client and customer focused with the ability to be a team player with the client management organization and matrix partners
  • Requires background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction
70

Corporate Client Account Support Resume Examples & Samples

  • Customer service/client relationship building skills
  • Experience building relationships with Corporate Clients
  • Working with Service Level Agreements
  • Understanding complaint identification and resolution
  • High level time management skills; the ability to plan and manage time both for day to day work and on-going projects, with multiple priorities being managed concurrently
  • Sourcing/identifying additional lines of business
  • Problem solving and investigative skills
  • Ability to drive own performance and improvement
  • Ability to research and drive own learning through research and initiative
  • Microsoft Excel, Word and Outlook to an intermediate level are essential. A basic knowledge of Microsoft PowerPoint is ideal but not essential
  • Education to A-Level equivalent or beyond; or examination passes in CII or IFS institutes or similar industry recognised studies
  • Knowledge of the Treating Customers Fairly principles
  • Group Pensions, Healthcare and Group Risk product knowledge
  • Flexible benefit experience
  • Working within Employee Benefits or other Financial Services would be advantageous but is not essential
  • Experience working in an environment where work is quality checked to maintain accuracy
71

Account Support Manager Hospitality Resume Examples & Samples

  • Service Account Management for key NCR Hospitality Customer(s)
  • The role is 25-30 % Sales and 75-70% Operations
  • The role will have P&L responsibility for account(s) and will own ensuring all services revenue is recognized in a timely and accurate manner and any service inefficiencies and service credits are eliminated from the accounts
  • Position is required to maintain excellent working relationships with all WCS & HSR operations groups, including, but not limited to, the Field Support Centers, Field Operations Management (primarily TMs), Help desks, the Service Logistics organization, the Billing Operations Center, Customer Advocates and potentially 3rd party contractors
  • Schedules, prepares and conducts regular meetings with internal and external customers to review service quality, plan and ensure new service assumption quality, review NCR Services policies and procedures, discuss customer specific service issues, seek to uncover new service opportunities, and ensure the integrity of all account information
  • Maximizing the margin on the account by eliminating all waste. This will require analysis of call volumes, areas of failure, process etc. to maximize remote resolution and minimize unnecessary CE dispatches and logistics cost
  • The role will also provide support to sales in terms of identifying and qualifying new service opportunities and providing consultative assistance in service related business
  • Responsible for analyzing and presenting standard monthly service reports to the customer, provide Critical Care Call escalations and implement action plans, and monitor parts plans
  • Ensure the Account Support Plan is updated as required
  • 5 years of related experience
  • Demonstrated proficiencies in Microsoft Office Suite software
  • Extensive experience in managing Customers in IT services business
  • Flexibility in working hours/schedule