Associate, .operations Support Resume Samples

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AS
A Stroman
Addison
Stroman
899 Nicolette Terrace
Philadelphia
PA
+1 (555) 103 6318
899 Nicolette Terrace
Philadelphia
PA
Phone
p +1 (555) 103 6318
Experience Experience
San Francisco, CA
Special Operations Support Associate
San Francisco, CA
Kohler-Wolf
San Francisco, CA
Special Operations Support Associate
  • Assists designated supervisors with call monitoring, workflows, staff training and meeting service level standards. Also responsible for researching and correcting problem-management situations and the analysis of service quality disruptions
  • Timely reporting and escalation of problem management situations reported to the unit such as, operational and technical issues and/or emergencies directly/indirectly impacting external/internal customers' overall service quality
  • Provides training and develops procedural documentation to the SOS staff
  • Assist in the development of desk top procedures and job aids
  • Incumbent is responsible to provide work direction to staff as directed by the department supervisor. As such, position is responsible for workflow, staff support and service level standards Monitor and act on departmental e-mails
  • Provide approvals within established guidelines
  • Provides support to internal BOS units' as it relates to new account documentation, superseding accounts and performing RCIF account and client file maintenance
New York, NY
Finance Associate, Operations Support
New York, NY
Harris and Sons
New York, NY
Finance Associate, Operations Support
  • Generate periodical performance reporting to ensure adherence to Service Level Agreements and monitoring of Key Performance Indicators
  • Communicate with multiple internal and external stakeholders i.e. Gateway provider, local finance
  • Possess working knowledge of VAT/GST regulations and applications
  • Perform various tasks related to transaction processing, including investigation, resolution and escalation of issues in a timely manner
  • Assist in identifying and support changes in systems and processes
  • Perform various tasks related to reconciliations, including investigation, resolution and escalation of issues in a timely manner
  • Ensure input VAT/ GST are accounted for accurately in accordance to the various SEA countries’ regulations
present
Houston, TX
Rohq-tlp-operations Support Associate
Houston, TX
Kling-Roberts
present
Houston, TX
Rohq-tlp-operations Support Associate
present
  • Answering Learner enquiries, monitoring pre-requisites and providing necessary travel documents
  • Arranging return of equipment and clearing classroom for subsequent use
  • Communicating training information to the participants
  • Producing detailed joining instructions for each participant
  • Support Relationship Managers in scheduling training programs and making necessary preparations including budgeting, coordinating of training venues, equipment, catering, travel arrangements and, identifying and booking trainers
  • Setting-up classrooms prior to the start of the course (on and occasionally off-site)
  • Facilitate set-up and provide support for virtual instructor-led and online training including conversion and uploading of online training in Learning Management System (GLMS)
Education Education
Bachelor’s Degree
Bachelor’s Degree
Kaplan University
Bachelor’s Degree
Skills Skills
  • Proficient with prioritizing decisions based upon multiple criteria and identifiable standards of policies and procedures
  • Ability to work independently and as part of a team
  • Able to read maps
  • Reacts and thinks quickly and effectively in difficult situations
  • Follows written and oral instructions/direction
  • Effectively communicates with a diverse population
  • Speaks clearly and concisely
  • Multi-tasking in various situations
  • Comprehends and learns department practices, rules and regulations
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15 Associate, .operations Support resume templates

1

Associate Gth-tax Operations Support Resume Examples & Samples

  • Be responsible for calendar management, requiring interaction with both internal and external executives and assistants. Coordinate with the vendors, consultants to plan a variety of complex executive meetings
  • Good Communication Skills – listening, speaking and written
  • Communicate and handle incoming and outgoing electronic communications on behalf of the Managers and the team members
  • Prepare, Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary
  • Assist in pipeline/forecast preparation and management and other adhoc reports
  • Prioritize and manage multiple projects simultaneously
  • Handle escalations and follow through on issues in a timely manner
  • Arrange travel schedule and reservations for executive management as needed
  • Prior Experience in handling team capacity of 100 – 500 numbers will be helpful
  • Need Good excel skills as the profile requires working on multiple reports
  • Need good people skills to work with group of professionals
2

Risk & Control Operations Support Associate Resume Examples & Samples

  • 3+ years of Financial Service Operations experience
  • Microsoft Office/Suite proficient (Excel, Word & PowerPoint)
  • Degree in Accounting, Economics, Finance, Statistics, and/or a related field
3

Emind FY CBS Finance GFH Operations Support Supervising Associate Resume Examples & Samples

  • Responsible for producing daily / weekly /monthly / quarterly / annual reports around KPIs
  • Service ad hoc Reporting and Monitoring requests on an as needed basis
  • Analyze and manage large quantities of data and identify trends to provide meaningful insights
  • Develop relevant business monitoring and management insight using KPIs and other measures
  • Identify needs, develop plans, and coordinate resources to execute Reporting and Monitoring projects and initiatives
  • Act as a first point of contact for various tool / process related queries for the team
  • Involved in planning, design and implementing various initiatives, policies and procedures that help the GFH team enhance productivity, efficiency and quality of its services
  • Assist with the day to day administration requests for GFH
  • Manage monthly billing and other operations related queries
  • Incumbent would routinely be faced with challenges that have not been encountered previously and must consider various possible courses of action before taking or recommending further steps
  • Must be able to work with / influence wherever required people at all levels in the organization
  • Must be able to set and meet deadlines, while working in a multi-tasking and faced-paced working environment
  • Strong Excel and other standard analytical skills / tool sets
  • Excellent data aggregation, management and synthesis skills
  • Ability to participate and work effectively as part of a team as well deliver strongly as an individual contributor
  • Ability to prioritize, drive and adapt to change quickly in a fast paced environment
4

Associate, Financial Operations & Support Resume Examples & Samples

  • 60% - Project Support & Administrative Operations
  • Provide administrative support for the Finance Team’s three vice presidents (in NYC, Chicago and Denver), including scheduling meetings, strategically maintaining calendars, booking travel arrangements, completing expense reports, processing team invoices and other tasks as needed
  • Provide direct operational support for the Workday Financials implementation, including internal team communications, informational materials & on-site logistics
  • Develop and execute logistics strategies for finance leadership and management team meetings, team town halls and events, and sub-team retreats and meetings
  • 40% - Team Culture Initiatives & Event Operations
  • Assume a proactive and collaborative role in building a strong team culture among in-person and remote staff members
  • Drive the vision and execute on all team communications – including a bi-weekly newsletter, internal team calls and meetings, an internal team site, and email aliases
  • Develop and execute small-scale meetings, celebrations and culture events for the finance team
  • Drive research and other special projects aligned with team and org-wide priorities at the direction of the vice presidents and Manager, Financial Operations & Support
  • Execute on organizational priorities (e.g. selection of TFA corps members)
  • 2 years of work experience required
  • Teach For America alumni or individuals with previous administrative or project coordination experience are highly encouraged to apply
  • Ability to prioritize and handle multiple tasks at once with a spirit of flexibility, a generosity of spirit and a strong customer service ethic
  • Strong ability to manage up to supervisors that live in a variety of physical locations
  • Demonstrated superlative judgment and ability to think critically
  • Strong interpersonal skills and ability to build relationships across levels
  • High motivation in helping others and working in a dynamic, ambitious environment
  • Optimism and a great sense of humor is a plus
5

Associate Operations Support, New Zealand Resume Examples & Samples

  • Review transactions and take appropriate actions to verify and process them
  • Investigate payments
  • Liaise between the branch dealing and regional operational teams and liaising with Dealers, Clients and Operational areas to resolve processing queries
6

Hmdo Operations Support Associate Resume Examples & Samples

  • Full ownership of administrative support for the Medical Director team
  • Full ownership of administrative support for Prior Authorization Director and Managers
  • Coordinate administrative support activities for the Medical Director team
  • Act as first point of contact for peer to peer Physician contact scheduling
  • Research and compile special project information
  • Design departmental presentation documents
  • Enter and maintain Prior Authorization staff data electronically
  • Conference room scheduling and management
  • Interact with internal and external customers in a professional manner
  • Make decisions relating to administrative support with minimal supervision
  • Minimum of 3 years' of administrative support experience in a medical environment
  • Minimum 2 years' of data entry experience
  • Minimum 2 years' of High level of proficiency in Microsoft Office products, especially Word, Excel, and PowerPoint
  • Must be able to communicate in English verbal written
  • Demonstrated ability to effectively and sensitively interact with people from different cultural groups
  • Proficient analytical, problem solving, and critical thinking skills
  • One year of customer service or call center experience
  • Strong customer service focus
7

Associate, Operations Support Resume Examples & Samples

  • One or more of the following critical supply chain functions that assist in delivering product to our customers
  • Highly dependable individual demonstrating key USI Values including Teamwork, Integrity, Honesty and Accountability
  • Ability to develop and perform all required tasks within the scope of Operations Support 1 to the level of established productivity required and in keeping with applicable Standard Operating Procedures, rules, established processes and Quality guidelines
  • Ability to operate equipment in a safe and controlled manner, i.e., box erector, tape machine, Taylor Dunn, pallet jack and walkie-rider
  • Ability to leverage appropriate technology in an effective manner in performance of the function, i.e., pick-to-voice, computer, scanner, Associate Kiosks etc
  • Ability to lift up to 80lbs
8

Rohq-tlp-operations Support Associate Resume Examples & Samples

  • General course related administrative duties
  • Support Relationship Managers in scheduling training programs and making necessary preparations including budgeting, coordinating of training venues, equipment, catering, travel arrangements and, identifying and booking trainers
  • Coordinate delivery of training programs
  • Communicating training information to the participants
  • Prepare and consolidate participant’s billing information and coordinate chargeback
  • Participate in ad hoc global/regional projects as required
  • Facilitate set-up and provide support for virtual instructor-led and online training including conversion and uploading of online training in Learning Management System (GLMS)
  • Flexibility and experience in managing multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines
  • Ability to work independently and interact with all levels of management in a professional and positive manner
  • Strong analytical, project management and process management skills
  • Strong attention to detail and follow-up
  • Ability to interact effectively with senior management
  • Learning Management System experience a plus
  • Collaboration and e-learning tools experience a plus
9

Operations Support Associate / Specialist Resume Examples & Samples

  • Central contact and all other ad-hoc support as needed by the team and the managers
  • Provide administrative support for internal and external projects, e.g. in academic research
  • Arranging meetings for managers including co-ordination of team meetings and external events
  • Managing internal and potentially external correspondence
  • Dealing with enquires (phone, email) in an efficient and professional manner
  • A bachelor’s degree with relevant work experience as an administrative support
  • Outstanding organizational and time management skills to support the team in keeping timelines and reaching milestones
  • Ability to work with external partners as well as colleagues on all levels (including C-level) and from various locations
  • High ambition, results-oriented mindset and a passion for execution
  • Highest level of flexibility, integrity and confidentiality
  • Excellent team player and communicator
  • Minimum 2 – 5 years of work experience in an administrative field
10

Finance Associate, Operations Support Resume Examples & Samples

  • Provide support to the Reconciliation Manager in delivering a professional and consistent service to stakeholders in resolving inquiries related to reconciliations and enhance the effectiveness of the team
  • Perform various tasks related to reconciliations, including investigation, resolution and escalation of issues in a timely manner
  • Ensure compliance to key controls within the reconciliation processes
  • Assist in identifying and support changes in systems and processes
  • Generate periodical performance reporting to ensure adherence to Service Level Agreements and monitoring of Key Performance Indicators
  • Ad hoc assignment
  • Payment Vertical Business Unit, Country Finance, Finance Operations
  • Communicate with multiple internal and external stakeholders i.e. Gateway provider, local finance
  • Professional Qualification (ACCA/CIMA/CPA)
  • Ability to multi-task, attention to details and work under pressure
  • Able to articulate clearly in both written and spoken English
  • Advance Excel knowledge
11

Finance Associate, Operations Support Resume Examples & Samples

  • Provide support to the Accounts Payable Team in delivering a professional and consistent service to stakeholders in resolving inquiries related to Accounts Payable function and enhance the effectiveness of the team
  • Ensure input VAT/ GST are accounted for accurately in accordance to the various SEA countries’ regulations
  • Ensure compliance to key controls within the Accounts Payable processes
  • Communicate with multiple internal and external stakeholders
  • Knowledgeable on Accounts Payable processes
  • Overall experience 3-5 years
12

Finance Associate, Operations Support Resume Examples & Samples

  • Provide support to the Accounts Receivable Team in delivering a professional and consistent service to stakeholders in resolving inquiries related to Accounts Receivable function and enhance the effectiveness of the team
  • Perform various tasks related to Accounts Receivable, Collection and Intercompany transaction processing, including investigation, resolution and escalation of issues in a timely manner
  • Ensure compliance to key controls within the Accounts Receivable Team processes
  • Knowledgeable on Accounts Receivable processes
  • Overall experience 3-4 years
13

Finance Associate, Operations Support Resume Examples & Samples

  • Provide support to the General Ledger and Reporting Team in delivering a professional and consistent service to stakeholders in resolving inquiries related to accounting function and enhance the effectiveness of the team
  • Possess working knowledge of VAT/GST regulations and applications
  • Ensure compliance to key controls within the general ledger and reporting processes
  • Knowledgeable on general ledger and reporting processes
14

Wholesale Client Onboarding Global KYC Operations Support Associate Resume Examples & Samples

  • Provide on the ground operational advisory support to the WCOB KYC teams
  • Work with WCOB management and WCOB Training regional manager to identify KYC Training requirements for EMEA / WHEM locations
  • Work with WCOB Managers to shape future KYC training opportunities based on analysis of current operational performance
  • Partner with CIB CAO Training to ensure broader professional development opportunities for India WCOB Ops are being proactively addressed
  • Work with WCOB Procedures team to review and update Procedures where necessary based on training needs
  • 3+ years experience in a leading financial institution with a proven track record in the training development/training delivery space / KYC business space
  • Good understanding of CIB structure and business processes, including practical experience of the wholesale client business
  • A proactive approach to problem solving, owning issues and delivering solutions to a tight deadline
  • Excellent listening, written and verbal communication skills, including facilitation and presentation
  • Partnership and relationship management: must have ability to develop and maintain strong partnerships with key internal and external stakeholders
15

Special Operations Support Associate Resume Examples & Samples

  • Provides work direction to the SOS staff answering complex new account documentation and operational questions ensuring policy, procedures and regulatory requirements are followed as it relates to new account documentation including CIP requirements
  • Review complex new account documentation for acceptability to open new account and determine when to escalate to Bank's legal counsel regarding any potential new account risk exposure
  • Provide approvals within established guidelines
  • Conducts additional research utilizing approved outside resources
  • Provides training and develops procedural documentation to the SOS staff
  • Acts as liaison between the Retail Banking branches and Bank attorney's
  • Participates, and on occasion coordinates, projects that will ultimately impact Retail Banking Branches and/or business partners
  • Provides phone coverage to meet established service levels, answers operational and new account document interpretation questions including escalating to legal counsel as appropriate
  • Monitors and analyzes reported service quality issues to improve overall bank quality
  • Provides support to internal BOS units' as it relates to new account documentation, superseding accounts and performing RCIF account and client file maintenance
  • Timely reporting and escalation of problem management situations reported to the unit such as, operational and technical issues and/or emergencies directly/indirectly impacting external/internal customers' overall service quality
  • Consultant for risk mitigation
  • Provide approvals within established guidelines for interest rate exceptions, wires, overdrafts, memo posting transactions, and new account exceptions
  • Assists designated supervisors with call monitoring, workflows, staff training and meeting service level standards. Also responsible for researching and correcting problem-management situations and the analysis of service quality disruptions
  • Work produced must be error-free. Failure to do so will greatly impede the performance and reputation of the department
16

Special Operations Support Associate Resume Examples & Samples

  • Answer branch operational and new account documentation related questions or inquiries, providing problem resolution to branch officers/management
  • Support the Bank's policies, procedures and regulatory requirements as it relates to new account, operational processes and Customer Identification Program (CIP) requirements
  • Review new account documentation for acceptability to open new account and determine when to escalate and/or consult with the BOS Analyst and/or Bank's legal counsel regarding any potential new account risk exposure
  • Conduct additional research utilizing approved outside sources
  • Position is accountable for providing current and accurate information; work produced should have lowest possible rate of error
  • Incumbent is responsible to provide work direction to staff as directed by the department supervisor. As such, position is responsible for workflow, staff support and service level standards Monitor and act on departmental e-mails
  • Provide current Bank policy, procedures and regulatory requirement information/guidance as it relates to new/ supersede accounts and RCIF maintenance
  • Assist in the development of desk top procedures and job aids
  • Assist in preparing/conducting monthly staff meetings
  • Document Service Quality as reported, escalates awareness and resolution as described by policy
  • Good experience utilizing Bank applications, Rumba, RCIF and OASIS including technical support
  • Perform account and client file maintenance
17

Associate Specialist Customer Operations Support Resume Examples & Samples

  • Serve as focal point for customer issues, concerns and requests for enhancements
  • Capture detailed and accurate information about issues, concerns, and enhancements
  • Collaborate with others in support of products, processes and problem resolution
  • Simulate or recreate user issues to resolve operating difficulties
  • Requires general supervision; decisions and actions are based on established procedures and assigned tasks
18

Associate Operations Support, Sydney Resume Examples & Samples

  • Good educational background with high level of numeracy
  • Degree or professional qualifications highly regarded
  • A working knowledge of local and International payment methods
  • Knowledge of SWIFT Payment formats and international bank routing requirements
  • An understanding of the basic principles of Foreign Exchange
  • > 1 year in a team oriented financial services role
  • A working knowledge of MS Office, particularly Excel
19

Treasury Operations Support Associate Resume Examples & Samples

  • Requires High School Degree or GED and 0+ years related experience
  • Basic knowledge of TM products , procedures, services, accounting, financial and account analysis
  • Must have intermediate computer skills
  • Must have customer service skills
  • Business Online Banking documentation is a plus
20

Associate, .operations Support Resume Examples & Samples

  • Receives approx. 150-200 inbound calls from technicians and customers in the field
  • Handles all calls with “one call” resolution with minimal transfers to resolve technician or customer request
  • Performs normal job progression for technicians (Enroute, Onsite, Clear and Billing) when mobility software is non-functional
  • Assigns next job to service technicians when applicable
  • Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required
  • Effectively utilize customer service skills, technical abilities and ADT resources to satisfy our customer’s equipment needs
  • Installation Confirmation Call handling from calls routed from West IVR
  • Provides quality service to increase customer satisfaction
  • Maintain individual performance relative to inbound phone answer rates, customer satisfaction and ADT quality standards
  • MASterMind Testing Procedures when applicable software is non-functioning
  • Coordinates with Productivity Specialist with customer scheduling related issues
  • Schedule a technician for customer when necessary when over the phone troubleshooting cannot be resolved
  • High School or equivalent degree required, college degree preferred
  • Minimum of (1) year of Customer Service experience required
  • Able to type at least25 wpm
  • Basic knowledge of computer applications
  • Comprehends and learns department practices, rules and regulations
  • Speaks clearly and concisely
  • Effectively communicates with a diverse population
  • Reacts and thinks quickly and effectively in difficult situations
  • Follows written and oral instructions/direction
  • Ability to locate informational resources as needed
  • Proficient with prioritizing decisions based upon multiple criteria and identifiable standards of policies and procedures
  • Able to read maps
  • Multi-tasking in various situations
  • Ability to adapt to change as business needs require
21

Associate Operations & Tech Support Resume Examples & Samples

  • Analyze, troubleshoot, debug and assist in problem solving in both development and production environments
  • Performs activities related to the software and hardware release process from development to production
  • Responsible for creation and/or review of application CR’s
  • Work closely with multiple internal groups, which include Development, System Owners, Incident Management & GNOC
  • Support the product operationally in an on call rotation
  • Knowledge of Linux environment
  • Experience with Bash/Python
  • Basic networking knowledge
  • Ability to quickly learn new technologies and keep abreast of the latest technological advances
  • SQL/Database understanding
  • Service Now knowledge