Remote Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the remote support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

JB
J Bernier
Jana
Bernier
32341 Gabriel Cliffs
Los Angeles
CA
+1 (555) 345 7264
32341 Gabriel Cliffs
Los Angeles
CA
Phone
p +1 (555) 345 7264
Experience Experience
01/2016 present
New York, NY
Remote Support Manager
New York, NY
Remote Support Manager
01/2016 present
New York, NY
Remote Support Manager
01/2016 present
  • Provide direction and mentoring on a daily basis for all Remote Support Engineers and develop and manage training plans for new engineers
  • Recognize opportunities for shift-left and service improvement initiatives and develop and champion delivery
  • Drive continuous improvement in working practices and quality of customer support
  • Perform annual performance appraisals for all Remote Support Engineers
  • Communicate with colleagues in a professional and courteous manner at all times, providing technical support in a customer focused way
  • Work collaboratively as part of the global Remote Support Team
  • Ensure that a knowledge base of past issues encountered is consulted and maintained up to date (Service Now Knowledge Management)
04/2012 11/2015
Philadelphia, PA
Remote Support Technician
Philadelphia, PA
Remote Support Technician
04/2012 11/2015
Philadelphia, PA
Remote Support Technician
04/2012 11/2015
  • Responsible for reviewing IS alarms, alerts and connectivity status each day and respond according
  • Responsible for accepting and reviewing BAS service calls (sites with remote connections) given by the Resource Coordinators. Provide resolution or detailed information for field technician ( service or contracting )
  • Responsible for performing BAS remote diagnostics checks and troubleshooting
  • Performs remote digital inspection on approved sites
  • Prepares for on-site inspection and repairs by remotely inspecting BAS and providing a detailed report of outstanding issues and discrepancies to others
  • Provides remote customer and technician support
  • Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files
09/2005 12/2011
San Francisco, CA
Remote Technical Support
San Francisco, CA
Remote Technical Support
09/2005 12/2011
San Francisco, CA
Remote Technical Support
09/2005 12/2011
  • Identify suspected defects and engage development teams to assist in resolution
  • Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps)
  • Deliver remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions
  • Answer, evaluate, and prioritize requests for assistance from clients experiencing problems with software, networking, hardware and other computer-related topics
  • Provide answers for general usage and operation questions as well as problem determination/problem source Identification
  • Collaborate with other support centers and business units to provide seamless problem resolution
  • Analyze technical problems and provide solutions by email or phone involving the use of existing techniques or tools
Education Education
Bachelor’s Degree in Technical Skills
Bachelor’s Degree in Technical Skills
University of Washington
Bachelor’s Degree in Technical Skills
Skills Skills
  • Ability to organize and prioritize team workflow and to meet established timeframes set out by the department manager
  • Ability to handle multiple site outages, restore service and minimize impact to the affected staff
  • Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
  • Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
  • Ability to exercise independent judgment consistent with department guidelines\standards
  • Knowledge of Windows environment and computer hardware and software at an intermediate or advanced level including some networking experience
  • Knowledge of common computer applications (i.e.: Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.)
  • Experience with retail IT support environments, fast paced organizations and scheduling employee travel across global locations
  • Experience supporting multi-faceted IT environments; such as laptops, desktops, scanners, printers, telephones, server, networking devices, ISP and telecoms providers and day to day desk side support activities
  • Experienced in supporting senior level executive
Create a Resume
1

Remote Hardware Server Support Resume Examples & Samples

  • Resolve hardware related Technical Service requests on IBM Power Servers
  • Provide action plans remotely to clients or to field CE to resolve technical issues
  • Act as interface with IBM onsite support personnel as needed to deploy action plans to resolve client issues
  • Engage next level of support, recommend improvements to Product Quality or technical support tools, procedures or processes
  • Strong Excellent Oral and written communication skills
  • Excellent problem solving skills, logically and analytically minded
  • Having the desire to tackle complex problems
  • Above exceptional motivation to develop a deep technical career
  • Team collaboration
  • Deep server hardware knowledge
  • Knowledge of German, French, Spanish, Italian is considered an advantage
  • At least 6 months experience in Server technology
2

Backup & Recovery Remote Technical Support Resume Examples & Samples

  • Performing in international software support delivery processes and environments
  • Willingness to work Sunday to Friday in swing/night shifts – EMEA prime shift
  • Willingness to travel if requested
  • English & Arabic fluent (both written and verbal), with neutral accent and excellent language comprehension
  • Italian proficiency and fluency (both written and verbal) with neutral accent and excellent language comprehension
  • College Technical degree and/or experience in relevant field
  • Sound problem determination and troubleshooting skills
  • Previous knowledge in Storage HW/SW environment and/or Networking; previous experience with IBM Spectrum Protect (formerly TSM) is a plus
  • Experience in BACKUP & RECOVERY solution
  • German OR French OR Italian OR Spanish proficiency and fluency (both written and verbal) with neutral accent and excellent language comprehension
3

Lead-remote Technical Support Resume Examples & Samples

  • You will be required to answer calls/stay available for answering calls for the entire duration of the given shift
  • You will be required to answer frontline voice calls from IBM's high value/critical business customers to create incident tickets
  • Required to handle inbound calls for issues reported for IBM software products (primarily) and extend L0 ticketing and routing support to them
  • KPI target parameters include CSAT scores, Routing accuracy, Quality and Language proficiency scores etc
  • Would need to work on assigned responsibilities which involve having telephonic conversations and discussions with the customers and other stakeholders to address or resolve escalations and complaints
  • This profile Involves employees handling customer satisfaction escalations routed from the Level 1 Call Screening team. These are cases where normal processes have failed to resolve the customer's issue and the customer has requested an escalation to Lenovo for resolution
  • You will be required to interact directly with customers and also with Level 1 teams to attempt to gather information and provide solutions based on the processes in place
  • When the team receives escalation and complaints they research the issue to understand the background and then call back the customer. The team makes sure that all attempts to resolve the issue has been attempted and finally decides if the case needs to be sent to Lenovo for resolution
  • Each issue that gets escalated to the team is different and unique; some will be fast, some take hours of work and closed over days of conversations. Some cases are held open to follow-up and only closed after days of monitoring
4

Remote Support Technician Resume Examples & Samples

  • Responsible for understanding HVAC systems and BAS controls
  • Responsible for reviewing IS alarms, alerts and connectivity status each day and respond according
  • Responsible for accepting and reviewing BAS service calls (sites with remote connections) given by the Resource Coordinators. Provide resolution or detailed information for field technician ( service or contracting )
  • Responsible for performing BAS remote diagnostics checks and troubleshooting
  • Performs remote digital inspection on approved sites
  • Prepares for on-site inspection and repairs by remotely inspecting BAS and providing a detailed report of outstanding issues and discrepancies to others
  • Remote setup Intelligent Services assist in field set up of systems and metering for intelligent services as required
  • Provides remote customer and technician support
  • Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files
  • Records parts, material, labor, and other cost data per assignment and returns unused resources
  • Represents Company by serving as a direct customer contact
  • Regular travel requirements with occasional overnight stays. (10%)
5

Remote Support Technician Resume Examples & Samples

  • Provide solid leadership and guidance for the growing team; whilst delivering world class IT support for our retail stores and service centers
  • Provide day to day incident support, manage store and service escalations, review and create outage reports for sites and improve the overall IT experience for the end user
  • Experience with retail IT support environments, fast paced organizations and scheduling employee travel across global locations
  • Ability to handle multiple site outages, restore service and minimize impact to the affected staff
  • Experience supporting multi-faceted IT environments; such as laptops, desktops, scanners, printers, telephones, server, networking devices, ISP and telecoms providers and day to day desk side support activities
  • Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
  • Ability to exercise independent judgment consistent with department guidelines\standards
  • Ability to organize and prioritize team workflow and to meet established timeframes set out by the department manager
6

Remote Technical Support Resume Examples & Samples

  • Answer, evaluate, and prioritize requests for assistance from clients experiencing problems with software, networking, hardware and other computer-related topics
  • Liaise with the customer to collect information about problems and leads clients through diagnostic procedures to determine sources of errors
  • Follow-up after resolution to secure agreement for closing the incident/ticket with the originator
  • Degree or Associate Degree in Computer Science
  • Speak fluent German (C1) and English is a must
  • Strong customer focus, willingness to support
  • High level knowledge of Lotus Notes, Microsoft Outlook, Microsoft Windows, Microsoft Office Suite
  • Knowledge of CITRIX, Symantec Endpoint Protection, McAfee ePO, Remedy, ServiceNow would be an advantage
7

Remote Support Technician Resume Examples & Samples

  • The daily administration and support for all network and remote users in the Americas Region, including but not limited to
  • 3-5 years end user support in a Microsoft server and user multi-platform environment. Active Directory experience and/or Certification a plus
  • Must demonstrate knowledge in user administration, Microsoft Office suite support, Windows 2000/XP/7/10, Windows 2008 Server administrative and system utilities
  • Experience with SCCM roll outs as well as management a plus
  • Experience with cabling systems, switches and routers a plus
  • Experience with Cisco VoIP a plus
  • Experience using Bomgar Remote Support Tool a plus
  • Experience in large Enterprise MS Exchange Administration a plus
  • Excellent organizational and project management skills including ability to organize time and work on multiple tasks and follow through to completion of task or project
  • Excellent ability to communicate verbally and also to create and write clear, complete documentation of systems and procedures
  • Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy
  • Self-motivated and able to work independently or with a team
8

Remote Monitoring Technical Support Specialist Resume Examples & Samples

  • Diagnoses and troubleshoots end user issues applicable to home WiFi network and cellular issues and is able to provide appropriate solution
  • Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
  • Provides case status updates to management and end-users per service level guidelines
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
  • Communicates with customers at all levels of technical and non-technical skills sets
  • Some support for our current cellular based solution (1X), and new cellular technologies (LTE) will also be required
  • To meet the challenge, you need experience supporting residential networks. Your ability to diagnose and troubleshoot network issues will bring success for the organization
  • In this position, your primary role is one of “break/fix”, where your mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems. This work requires you to determine the root cause, verify a fix, and recommend a solution
  • Act as SAP Super User within functional area as assigned
  • AA degree or technical training preferred or equivalent combination of education and experience
  • 1-2 years of related work experience preferably in an IT Service Desk/Call Center environment
  • Certification in relevant IT products/technologies a plus. Comp TIA Network + and /or Cisco CCNP a plus
  • Focus on providing exceptional customer service
  • Ability to type while in involved in a conversation, at least 30 WPM
  • Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
  • Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
  • Working knowledge of the Microsoft Office application suite including MS Outlook
  • Solid analytical/cognitive skills to troubleshoot complex and technical problems
  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
  • Demonstrated capability to achieve results under pressure in a fast paced client driven environment
  • Strong problem solving skills, applicable to home WiFi network and cellular scenarios
  • Practical knowledge of WiFi routers, broadband and cellular carriers and interaction with Smart devices
  • Experience with WiFi troubleshooting tools
  • Diplomacy and good customer facing skills to understand and effectively address sensitive customer situations
  • Good communication, presentation and collaboration skills
  • Able to write and develop the solutions learned from customer interaction into materials for internal and customer facing FAQs and Knowledge Base
  • Previous experience using SAP or equivalent ERP
9

Hardware Remote Technical Support Resume Examples & Samples

  • Provide remote technical support to A/NZ clients and IBM onsite technical personnel
  • Contribute to high client satisfaction by meeting Contractual Obligations and Customer Expectations
  • Work together with Country Technical Support Teams which provide client local language support in client communication
  • Background/Education in IT or Technology-related field
10

Remote Technical Support Resume Examples & Samples

  • Supports computer users with installation of hardware/software and networking components to meet personal computer needs
  • Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors
  • Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems
  • Assists with computer studies, projects, and implementation of policies throughout area of assignment
  • Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers
  • Researches, analyzes, and provides hardware/software quotations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment
  • Three or more years of personal computer support experience
  • Experience working with computer systems and local area networks
  • Ability to maintenance computer operating systems
  • Ability to install, remove, or repair basic computer systems
  • Ability to operate computer peripherals including monitors, printers, and scanners
11

BMS & Hvac Remote Support Resume Examples & Samples

  • A genuine interest in engineering and technology
  • An understanding of HVAC and Building Services Applications,
  • An understanding of IT, networks and programming,
  • Ability to apply engineering principles to diagnose, identify and rectify faults,
12

Remote Technical Support Resume Examples & Samples

  • Should understand the queries of the customers reporting the issues and be self driven to take appropriate action to resolve them
  • Candidates should be well versed with various Email clients
  • Candidates should understand how Email transfer across Sender & Receiver works. They should understand the concepts of Domino and other Email transfer protocols
  • Candidates should understand the basic concepts of networking and basic troubleshooting of application/software related issues viz. Java runtime, Active X, Browser Optimization, Network connection related issues etc
  • Handling pressure situations
  • Good learner to come up the learning curve to perform on various KPI's such as Average Handling Time , Hold Time , Resolution etc
  • Should possess good analytical capabilities to provide appropriate support to business customers
  • At least 24 months of professional experience in service industry with ability to handle the customers across the globe
  • Hands on knowledge of cloud computing & Connections Cloud offerings
13

Line Remote Support Analyst Resume Examples & Samples

  • Familiarity with remote software tools
  • Able to manage workload and prioritise based on call severity
  • Strong customer facing skills
  • Good knowledge of Office 2010/365
  • Problem solver
  • Keen to lear
  • Methodical and process driven
  • Able to work effectively under own initiative
  • Ambitious
  • Good understanding of Active Directory
  • Knowledge of Citrix
  • Qualification in MS technologies
14

Remote Hardware Technical Support Resume Examples & Samples

  • B.Sc. in Electronics/Communication/Computer Engineering is a must
  • 1 – 3 years of experience in Technical Support or similar fields
  • Fluent in French and good command of English
  • Any experience handling or troubleshooting System X servers
15

Remote Technical Support Resume Examples & Samples

  • Deliver remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions
  • Provide answers for general usage and operation questions as well as problem determination/problem source Identification
  • Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps)
  • Identify known defects and fixes to resolve problems
  • Aid on supported product known defects for which available corrective service information and program fixes are available
  • Identify suspected defects and engage development teams to assist in resolution
  • Support with questions regarding product documentation related to the supported products
  • Interpret online manuals regarding IBM code and application interfaces
  • Collaborate with other support centers and business units to provide seamless problem resolution
  • Any Bachelor’s degree is a must; B.Sc. in Electronics/Communication/Computer Engineering is a big advantage
  • Fluent in Italian and good command of English
  • 1 – 3 years of experience in Customer Support or similar fields
16

Remote Software Technical Support Resume Examples & Samples

  • Responding to client queries and providing initial remote technical software support in a timely manner
  • Maintaining highest client satisfaction and relationships even in severe and pressurized situations
  • Interacting with client and IBM functions consistently until problem solution
  • Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
  • Performing in international software support delivery processes and environments
  • B.Sc. in Computer Science/Engineering or Management of Information Systems
  • English is a must
  • 2 – 5 years of experience in Remote Technical Support or IT fields
  • RHSCSA or above is preferred
  • Previous experience in CentOS, MySQL, MariaDB, MongoDB, PostgreSQL, JBOSS Wildfly, Apache httpServer(httpd), Apache Tomcat, Docker, Chef (community version) is a big advantage
17

Remote Support Dental Installs Resume Examples & Samples

  • Provide exceptional customer service and front line support via ACD (automatic call distribution), outbound calls, email, fax or other methods as specified within company standards and guidelines
  • Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
  • Record an entry for every customer contact in the CRM
  • Escalate calls following the escalation guidelines as needed
  • Customer verbal and written communication skills
  • Demonstrates skills in problem analysis, customer relations, organizational abilities, telephone etiquette, and in effective working relationships with other service/support groups
  • A+ cert preferred
  • Network fundamentals
  • IHE & DICOM Fundamentals
  • Excellent verbal and written communication skills and the ability to make decisions independently
  • Preferably, one (1) year experience in a technical service-related field and a thorough knowledge of operating systems and MS applications (Windows 9x/NT/2000/ME/XP; DOS; MSWord, Excel and others)
  • Demonstrates the ability to solve common problems and to provide immediate solutions
  • Introduction HL7
18

Remote Software Technical Support Resume Examples & Samples

  • Fluency in French & English is a must
  • 2 – 5 years of experience in Remote Technical Support or similar fields
  • Experience with application servers or Java applications is a big advantage
  • Previous experience with Websphere software is big advantage
19

Remote Software Technical Support Resume Examples & Samples

  • Fluency in English is a must
  • Experience with Unix OS is a big advantage
  • CCNA certification highly preferred
20

Remote Software Technical Support Resume Examples & Samples

  • Conversational fluency in English & French is a must
  • Experience with managing databases (i.e. ERP, SAP, Oracle)
  • Previous experience with Tivoli Storage Manager, Tivoli Productivity Center or DB2 software is big advantage
  • Experience in backup & recovery activities is a plus
21

Remote Support Manager Resume Examples & Samples

  • Provide technical and people management leadership to a team of 21 people (12 direct reports) across various offices/countries (i.e. Scottsdale, Arizona; Wroclaw, Poland; Gurgaon, India). Team will be responsible for providing remote IT support to XL Catlin colleagues. IT support includes but not limited to Desktop/Laptop, Printers, AV/VC, Telephony, Remote Access, Mobile devices and Core Applications
  • Work collaboratively as part of the global Remote Support Team
  • Provide direction and mentoring on a daily basis for all Remote Support Engineers and develop and manage training plans for new engineers
  • Perform annual performance appraisals for all Remote Support Engineers
  • Recognize opportunities for shift-left and service improvement initiatives and develop and champion delivery
  • Provide IT support that enables colleagues to achieve their team and business goals/objectives
  • Troubleshoot and repair any hardware/software issues that can’t be resolved by Global Service Desk which includes more complex issues
  • Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked and responded to. Focus is on maintaining ownership of the issue and providing consistent and timely resolutions
  • For all XLC sites designated as “Dispatch” sites, schedule, interface, and coordinate with colleague (requiring service) and Dispatch Deskside support technicians when onsite IT support is required
  • Active participation on Continuous Service Improvement Plan and Infrastructure Development demand management process with suggestions fed through to Infrastructure Support Team Lead
  • Ensure that a knowledge base of past issues encountered is consulted and maintained up to date (Service Now Knowledge Management)
  • Ensure adherence to defined policies/procedures (i.e., Code of Conduct, IT Equipment, Security and Compliance, Corporate)
  • Ensure effective controls are in place and adhered to by all team members (i.e., asset tracking, equipment ordering, attendance, etc)
  • Ensure consistency of IT support is maintained in all regions and offices across the three regions
  • Feed into Major Incident Management and Problem Management processes as required
  • Communicate with colleagues in a professional and courteous manner at all times, providing technical support in a customer focused way
  • Drive continuous improvement in working practices and quality of customer support
  • Drive and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement
  • Engage in formal and informal knowledge transfer
  • Cover for the Head of Colleague Services in his absence
  • Recommended minimum of 8 years of related IT experience in a global position with direct interactions with multiple geographies and cultures
  • Strong leaderships skills. Able to manage a large geographically dispersed team. Keep team motivated and working in unison and following Corporate policies and procedures
  • Excellent verbal and written communication skills are required. Communicate across teams and all levels of the organization with the ability to build strong relationships with key stakeholders, and clearly articulate plans and expected results and benefits
  • Strong technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies and architecture
  • Demonstrated knowledge and experience with process improvement, including planning, implementation, measurements, and customer satisfaction
  • Must be professional, innovative, assertive and enjoy working with people; critical thinking, creativity, and independent judgment are expected
22

Remote Support Specialist Resume Examples & Samples

  • Provide remote solve assistance and diagnose technical issues remotely on Xerox and partners systems
  • Assign jobs ensuring the most cost effective and appropriate route to ensure first time fix, this includes part prediction, service prediction and smart courier
  • Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction
  • Analysing call logs to identify common trends and underlying problems
  • Timely & appropriate escalation of technical and software problems as specified in the “escalation-procedure” in order to minimize the down-time of machines
  • Ensure closed loop feedback to the call originator to achieve a decrease of outbound activity
  • Proven technical understanding of the relevant Xerox and partner products
  • Experience of resolving software issues
  • Skilled in the use of diagnostic tools
  • Proven phone customer care skills
  • Willing to work in shifted patterns when/if required
  • German language fluency level - mandatory
23

Remote Tech Support Specialist Resume Examples & Samples

  • Responsible for the primary support and acts as the point of contact for an entire regional area that may be inclusive of multiple locations in multiple cities and in some instances multiple states within all aspects of technology
  • Consult with end users to determine hardware, software, and system needs across a range of services, including but not limited to computers, mobile devices, displays, printers/copiers, wireless services, and security
  • Provide budgetary guidance for OpEx and CapEx Budgets for Operations on an annual basis and facilitate purchasing of technology equipment as necessary
  • Responsible for receiving and logging all requests for support and problem reports, and referring service requests to the appropriate person/business unit for resolution
  • Enter requests into ITSM application and files supporting documentation and monitor daily progress of resolution of items from initial receipt until ultimate resolution, ensuring that the end user is kept informed of status on critical problems, order status, etc
  • Implement technology applicable to the desktop environment inclusive of the architecture and design pre-implementation, product installation and operation, as well as on-going support
  • Collaborate with multiple groups/departments on the design and development of technology for Leasing/Regional Office spaces, including but not limited to scoping wiring requirements, network architecture, AV design and implementation, etc
  • Participate in analysis, design and development of various efforts to improve or upgrade the existing remote environment (network upgrades, desktop upgrades, etc.)
  • Responsible for technology hardware, software and peripheral additions, moves, changes, and issues at the community and/or regional offices
  • Facilitate printer support adds, moves, changes, and issues at community commercial leasing offices and regional offices. Coordinate with end users to determine onsite needs and scope equipment to accommodate based on developed standards and technology lifecycles
  • Evaluation of emerging technologies for technical advancement throughout IT
  • Assist in local and wide area network support including work with switches, hubs, and routers (wired and wireless) as well as potentially the overall management of these devices
  • Assist in resolution of server issues at regional offices (reboots, basic trouble shooting, etc.)
  • Assist in resolution of basic phone and phone system issues and problems and coordinating with departmental teams to help facilitate issue resolution
  • Assist with security as necessary for new user setup, transfers, and terminations
  • Leverage Camden software and tools to facilitate the support of end users or devices
  • Maintain records /inventory of site information, devices, hardware/software, etc
  • Coordinate with vendors on contract negotiations, invoicing, etc
  • Follow company and departmental policies and procedures
  • Deliver a high level of customer service in a high volume environment
  • Report weekly to the supervisor as to status of open items and projects
  • Coordinate and work effectively in team driven environment with staff members across the organization
24

Seasonal Tax Support Specialist Remote Resume Examples & Samples

  • College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax
  • Basic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
  • Strong customer service skills with ability to empathize and instill confidence
  • Some experience preparing federal and state returns for individuals (1040). Prior tax preparation experience in a retail setting a plus
  • Strong Research skills and the ability to quickly use online resources to find answers
  • Critical thinking, and problem solving
  • Willingness to utilize audio/visual tools to communicate with customers
  • Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
  • Friendly and reassuring on camera