Sharepoint Support Resume Samples

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AB
A Bins
Amir
Bins
527 Abbott Circles
San Francisco
CA
+1 (555) 798 7787
527 Abbott Circles
San Francisco
CA
Phone
p +1 (555) 798 7787
Experience Experience
12/2016 present
San Francisco, CA
Sharepoint Developer / Desktop Support
San Francisco, CA
Sharepoint Developer / Desktop Support
12/2016 present
San Francisco, CA
Sharepoint Developer / Desktop Support
12/2016 present
  • Work with the SharePoint Administrator team at client worksite
  • Make presentations at meetings, workgroup sessions, and status updates
  • Migrate code from development to test to production environments
  • Provide support for Microsoft Windows and Office (Outlook, Excel, Word, and PowerPoint)
  • Create presentations and brief findings, recommendations, reports to both technical (IT) and non-technical audiences
  • Create application designs and applications
  • Work closely with quality assurance and testing personnel
09/2013 07/2016
Detroit, MI
Sharepoint Support Analyst
Detroit, MI
Sharepoint Support Analyst
09/2013 07/2016
Detroit, MI
Sharepoint Support Analyst
09/2013 07/2016
  • Manages the site layout structure and content
  • Administers and maintains sites and sub-sites and Manages security for sites and sub-sites
  • Participating from beginning to end in the systems development life cycle and/or the operations support model
  • Assisting in account, balance, and data reconciliation in situations where customers are being impacted and production is being delayed and assist in notifying technical staff
  • Create Change Requests with features and enhancements that were requested by the business and only after approval proceed with the changes
  • Deploys custom developed and third-party SharePoint solution packages
  • Manages site quotas and file size limits and Reviews and monitoring usage reports
03/2008 05/2013
Los Angeles, CA
Sharepoint Support
Los Angeles, CA
Sharepoint Support
03/2008 05/2013
Los Angeles, CA
Sharepoint Support
03/2008 05/2013
  • Responsible for engaging and interacting with the Deloitte Global Applications support teams with a focus on expediting issues resolution
  • Will provide periodic issues and resolutions status reporting to identify trends and potential improvement opportunities
  • Coordinate Global Support training
  • Addressing Global Applications related Incidents, Service Requests & Problem tickets
  • Will be involved in application transition calls
  • Provide guidance to the Regional Support Centers
  • Will escalate, coordinate and communicate regularly with the Deloitte program teams (BA, QA, Project Mgt., Deployment) to ensure subject matters experts are engaged to efficiently resolve issues
Education Education
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Information Technology
Florida International University
Bachelor’s Degree in Information Technology
Skills Skills
  • Should be able to provide high quality service
  • Should have basic knowledge about MS Windows server administration & Networking
  • Should have advanced level of knowledge on MS office suite of applications – specially MS Word, Excel & Power Point
  • Should demonstrate global awareness and capability with appropriate communications to international users of Deloitte applications
  • IT project management experience will be a Plus
  • Should demonstrate flexibility by working “off hours” to accommodate calls in different time zones
  • Should utilize effective communications with patience and customer service skills in situations with impatient users
  • Should have proven incident & program management record
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1

Sharepoint Support Analyst Resume Examples & Samples

  • Testing modifications to ensure they meet defined requirements
  • Participating in sessions to collect requirements from the business and end user groups
  • Preparing, distributing, and presenting system documentation to end users in addition to preparing ad hoc reports
  • Handling confidential and otherwise sensitive information
  • Participating from beginning to end in the systems development life cycle and/or the operations support model
  • Assisting in defining need/request within the current application or system, participating in sessions to develop solutions among end users and technical staff, reviews options, participating in the definition of issues and associated risks, and finally participating in the design and testing of the ultimate solution
  • Assisting in account, balance, and data reconciliation in situations where customers are being impacted and production is being delayed and assist in notifying technical staff
2

Sharepoint Solutions Support Analyst Resume Examples & Samples

  • Bachelor's Degree in Computer Science or Information Management
  • 6 - 8 years of experience in Information Technology in either a Developer or SharePoint role
  • 2 years' experience in SharePoint 2013 with CSOM
  • 2 years of experience in SharePoint Designer and Designer workflows
  • 2 years of experience in InfoPath
  • 2 years' experience in JavaScript/jQuery
  • Solid understanding of software life cycle stages
3

Sharepoint Support Resume Examples & Samples

  • First & second line support to Global Applications
  • Addressing Global Applications related Incidents, Service Requests & Problem tickets
  • Process application administrative requests
  • Responsible for engaging and interacting with the Deloitte Global Applications support teams with a focus on expediting issues resolution
  • Will escalate, coordinate and communicate regularly with the Deloitte program teams (BA, QA, Project Mgt., Deployment) to ensure subject matters experts are engaged to efficiently resolve issues
  • Provide guidance to the Regional Support Centers
  • Will be involved in application transition calls
  • Will liaison with Deloitte program teams to contrive & build scope, escalation matrix and other functional & operational documentation
  • Will actively participate in support / issues resolution conference calls with distributed team
  • Will direct full lifecycle of issues resolution from initiation of the issue to completion with prompt and courteous follow up to the initiators of the issues
  • Will provide periodic issues and resolutions status reporting to identify trends and potential improvement opportunities
  • Will leverage technical writing skills and experience in the documentation of process workarounds and will refine the Deloitte issues knowledgebase and frequently asked questions documents
  • Coordinate Global Support training
  • Create technical support documentation
  • Will require liaising with the vendor
  • Five to Six years technology support experience (Preferably from application support)
  • Working knowledge on SharePoint (preferable SharePoint 2013), Data base basics (Preferably SQL basics)
  • Experience in working or supporting core SharePoint or SharePoint based applications will be preferred
  • Should have proven incident & program management record
  • Should have basic knowledge about MS Windows server administration & Networking
  • Should have advanced level of knowledge on MS office suite of applications – specially MS Word, Excel & Power Point
  • Preferred - Microsoft Certified Professional, ITIL foundation certification
  • IT project management experience will be a Plus
  • Should demonstrate global awareness and capability with appropriate communications to international users of Deloitte applications
  • Should demonstrate flexibility by working “off hours” to accommodate calls in different time zones
  • Should utilize effective communications with patience and customer service skills in situations with impatient users
  • Will require effective time management skills
  • Should be able to provide high quality service
4

Sharepoint Technical Support Resume Examples & Samples

  • SharePoint end user incident ticket troubleshooting and resolution
  • SharePoint Subject Matter Expert
  • SharePoint governance, process improvement, documentation, and training
  • SharePoint Site Owner and Site Collection Administrator support and request fulfillment
  • SharePoint project delivery support
  • Interfacing with other teams: SharePoint Operations, Level 2 Support, and SharePoint Engineering
  • 2 or more years of experience in Information Technology or IT support roles
  • SharePoint Subject Matter Expert experience
  • SharePoint Site Collection Administrator and Site Ownership experience
  • Incident management experience: issue verification, troubleshooting, documentation, escalation, and resolution
  • Service request fulfillment experience: requirements gathering, fulfillment, and verification
  • End user training experience: one-on-one or group training delivery and how-to documentation development
  • Microsoft Office tool experience: Word, Excel, Outlook, etc
  • Communication skills: timely, written, and verbal
  • End user technical support experience
  • SharePoint 2010/2013 experience
  • Nintex workflow development and support experience
  • Metalogix tool experience
  • ControlPoint, Content Matrix
  • Dell tool experience: Site Administrator, Change Auditor
  • Technology project requirements gathering, analysis, and delivery experience
  • Governance compliance review and remediation experience
  • Kanban, Six Sigma, LEAN, Agile, or Rally experience
5

Intern, IT Sharepoint Support Resume Examples & Samples

  • Coordinate with IT and relevant colleagues to engineer and implement a functionally integrated platform for database activities, incl. electronic workflows for customer visit reports, qualification pipeline, sample management, pricing management, etc
  • Support the migration of information from the old SharePoint site to the new version
  • Support to optimize existing databases for process efficiency
  • Support in maintaining and updating the libraries in SharePoint
  • Support to grant access rights to colleagues
  • Provide support to colleagues for troubleshooting/modification of libraries
6

Sharepoint Online Support Specialist Resume Examples & Samples

  • Manage and troubleshoot SharePoint Online environments
  • Manage customer support issues with SharePoint
  • Monitor server and service outages and work with Tier 3 and Microsoft Premier Support to revolve issues
  • Work with admin tools to manage backup and restores
  • Work with the users and architect to coordinate applicable system changes
  • Monitor system security and handle audit report requests
  • Assist with planning and migrating SharePoint 2010 to 2013 platforms to SharePoint Online
7

Sharepoint Support Engineer Resume Examples & Samples

  • SharePoint 2007/2010/2013 administration/configuration/deployment of medium/large scale enterprise solutions
  • Windows Server 2003/2008/2012
  • IIS 6/7.5
  • Windows Clustering
  • Networking (load Balancing, TCP/IP, routing, DNS, TLS)
  • Windows Active Directory (multi forest/domain implementations)
8

Applications & Sharepoint Support Resume Examples & Samples

  • Bachelors Degree in Computer Science, Information Systems, or a related field
  • Successfully created SharePoint collaboration sites in SharePoint 2010/2013, Office 365
  • SharePoint 2010/2013, 365
  • Active Directory / IIS
  • Microsoft Certified for SharePoint
9

Basic Sharepoint Support Resume Examples & Samples

  • Typically requires bachelor's degree or equivalent and 2+ years of related experience combined with 6+ months of SharePoint Designer
  • Candidate needs to possess good communication and problem solving skills to troubleshoot user's issues
  • Must be able to operate independently and perform professionally in a customer front office environment having face to face interactions with the customer and other senior leaders
10

Sharepoint Level One Support Engineer Resume Examples & Samples

  • Web Technologies and IIS
  • English – 80% spoken
  • Excellent oral and written communications
  • Excellent self-learning capabilities
  • Achievement of objectives
11

Sharepoint Support Lead Resume Examples & Samples

  • Proven experience in managing high-performing operations or support teams
  • Very good understanding of IT infrastructure and systems integration in enterprise environment
  • Windows Server and MS SQL Server
  • Windows clustering
  • MCSE/MCTS/MCITP – any version of SharePoint
  • ITIL v3
12

Sharepoint Support Engineer Resume Examples & Samples

  • Competent in administering Windows, Windows Server and/or MS SQL Server
  • Good understanding of web server software, e.g. IIS
  • SharePoint support experience, any version
  • Windows Active Directory
13

Sharepoint Support Analyst / Administrator Resume Examples & Samples

  • Highly motivated and enthusiastic, a self-starter
  • 5+ years' experience with Microsoft products and technologies with an emphasis on Microsoft SharePoint Services (MOSS 2007 & SP 2013)
  • Understanding of SDLC (Software Development Life Cycle) methods
  • Candidate must work on-site in Burlington, NC
  • Understanding of the elements of SharePoint sites including templates, master pages, style libraries, enterprise search and web part libraries
  • Must have working knowledge of SharePoint out of the box functionality, Windows PowerShell and Web Services
  • Knowledge of SharePoint Designer; Excellent customer service and strong communication skills
  • Analytical troubleshooting and systematic testing skills
  • Provide 24/7 support of SharePoint environments
  • Migration from SharePoint 2007 to SharePoint 2013 using Metalogix Content Matrix
  • Troubleshooting and resolution for SharePoint issues
  • Timely communication with customers on identified issues and estimated resolution
  • Assist end users with SharePoint site design and configuration
  • Ability to assist and train SharePoint End Users
  • Analyze Production implementation - identify and resolve errors, ensure ongoing stability of the environment (i.e. Backup Restore, Disaster Recovery, Patch Management, Monitoring)
  • Understanding of SharePoint products and features including security, list and libraries, workflow, publishing infrastructure, document management, and content types
14

Office / Sharepoint Online Support Analyst Resume Examples & Samples

  • 3+ years of experience in SharePoint 2007/2010/2013 administration, troubleshooting, and governance
  • 2+ years of experience in SharePoint Online administration
  • 2+ years of experience in Office 365 administration (Exchange Online experience desired, but not required)
  • Project Server
  • Delve / My Sites / OneDrive synchronizations
  • Enterprise SharePoint Search configuration
15

Sharepoint Support Analyst Resume Examples & Samples

  • Working within the Collaboration Services SharePoint Team, providing production support of core and non-core SharePoint platforms and solutions. The role holder must have the ability to own and resolve incidents end-to-end and work closely with other technical areas
  • The role holder is responsible for providing 2nd level user support for the SharePoint service
  • SharePoint 2007 and 2010 Site management and configuration
  • Microsoft Office 2007 / 2010
  • Infopath
16

Sharepoint Developer / Desktop Support Resume Examples & Samples

  • SharePoint 2010 and 2013
  • Web services relating to REST APIs
  • HTML5, CSS3, and Javascript Frameworks like angular.js
  • SharePoint Designer or other web development tools to code
  • Logical modeling of data and how it connects to the SharePoint APIs Developing SharePoint workflows
  • Ability work collaboratively with clients and other contractors to meet technical milestones and deliverables
  • *Must be a US Citizen with the ability to obtain/maintain a Secret DoD security clearance
17

Sharepoint Support Analyst Resume Examples & Samples

  • Deliver a consistent, adequately performing, reliable 3rd line application support to staff in all TMF locations on SharePoint
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems
  • Determine and close the gap between the Business needs and IT from a support perspective
  • On-going monitoring of use of TMS accordance to Group standard
  • Work collaboratively with Business users, IT Teams on functional support, bug solving, small enhancements defined by TMF-GROUP standards
  • Take ownership of TMS configuration, small developments/enhancements, testing through maintenance of the application
  • Taking feedback from the business and forming a knowledge base of requests and enhancements proposed by the business
  • Coordinate and collaborate with all IT in order to ensure that the application behaves with the best performance possible
  • Support developers in deploying features and solutions for future updates of the application TMS
  • Create Change Requests with features and enhancements that were requested by the business and only after approval proceed with the changes
  • Good knowledge in supports Internet/Intranet sites built on SharePoint 2013 /2010
  • Good knowledge in Patching and upgrade SharePoint servers
  • Good knowledge of .Net, C# and SPMetal
  • Good knowledge of Javascript / Jquery, CSS 3.0 and HTML 5
  • Basic understanding of Active Directory, TCP/IP and DNS
  • Good understanding of complex site structuring
  • Deploys custom developed and third-party SharePoint solution packages
  • Configures SharePoint services and settings
  • Manages site quotas and file size limits and Reviews and monitoring usage reports
  • Manages content databases and creating new ones as required
  • Administers and maintains sites and sub-sites and Manages security for sites and sub-sites
  • Ability to translate business requirements into technical consequences
  • Ability to communicate on a non-technical level with organizational colleagues
  • Ability to look beyond the specific incident to the actual user requirementGeneral skills
  • Excellent English, written and oral communication skills
  • Communication at non-technical level
  • Comfortable in team work
  • Understanding of functional acceptance testing
  • A willingness to learn about new developments
  • Good customer service orientation
  • The ability to work unsupervised, and equally well as part of a team
18

Sharepoint Support Engineer Resume Examples & Samples

  • Provides the front-line support and consultation to our many users and business groups wanting to use the SharePoint platform to help improve business processes as well as process efficiency
  • Works in consulting with groups and users on requirement and support needs within SharePoint helping to identify support or development needs and appropriate team members to provide assistance
  • Defines requirement and technical specification needs based on consultations, scheduling bug/defects with development resources and working with management in prioritizing enhancement requests for the platform. Support requests are directed to appropriate team members to remediate
  • Provides guidance and training to users and groups on the proper use of iKnow sites, providing input on site design and user experience, best practice use of application templates, and testing use case items with users and groups
  • Supports system testing and performance testing of the platform on a regular basis in supporting stability of the platform. The enhancement of features and function of the platform have driven many users and groups to consider its use for business processes
  • Assists these groups in understanding application use, works on integration and migration requests, works with various teams on governance and audit requests
  • Provides documentation of the application uses, best practices and policies; in addition to documentation of tech and system requirements when working with user and groups on requests
19

Sharepoint Support SME Resume Examples & Samples

  • Experience with Sharepoint 2010/2013
  • Sharepoint Designer
  • Permissions, Workflows and Powershell experience
20

Office / Sharepoint Online Support Analyst Resume Examples & Samples

  • Managing and troubleshooting SharePoint Online environments
  • Monitoring server and service performance and outages and working with Microsoft Premier Support to resolve issues
  • Regular review, clean-up, management and configuration of SharePoint Online accounts & sites
  • Monitoring and reporting trends (e.g. site usage and growth)
  • Managing customer support issues with SharePoint Online and related technologies
  • Configuring, managing, and troubleshooting the Shared Service Applications including User Profile, Managed Meta Data, and Search Services
  • Working with the users and architect to coordinate applicable system changes
  • Monitoring system security and handling audit report requests
  • Assisting with planning and migrating SharePoint 2010-2013 platforms to SharePoint Online
  • Providing guidance and leadership to team members
  • Providing leadership for assigned tasks and activities
  • Applying knowledge of IT policies, standards, and procedures to work activities with own initiative
  • Working to priorities set by manager; self-directed within broad guidelines
  • Making decisions and allocating resources to meet established goals
  • Maintaining appropriate open and frequent communications among team members and affected parties
  • Providing on-call after-hours technical support as needed
  • Reading and continuing personal development to stay abreast of changes and new techniques within the field of Office 365 service support
  • Bachelor's degree in Information Technology, Computer Science, or related discipline
  • 5+ years of experience with applications software design, database technologies, networking/communications, or operating system software
  • Proficient with SharePoint search configuration
  • Strong understanding of Azure/O365 policy management
  • Experience with 3rd Party tools (i.e., Nintex Forms and Workflow, Metalogix Content Matrix, Beezy)
  • Internet Information Server (IIS), Basic Networking, Active Directory, and Active Directory Federation Services
  • Hands on experience with migration tasks
  • Experience using Power BI
  • Experience using Microsoft technologies for enterprise collaboration
21

Sharepoint Developer & Application Support Resume Examples & Samples

  • 3-5 years of experience in the following
  • Visual Studio, .NET, C#, SharePoint API
  • Experience in SharePoint Designer, page designs and work flow customizations
  • Experience with XML, XSLT, XPATH
  • Experience with Active Directory & SQL Server
  • SQL/PL SQL Database experience ideally Oracle
  • Development Tools like Visual Studio & Toad Microsoft Certified
  • Experience designing SharePoint farms according to best practice
  • Nintex forms and workflow experience
  • BCS experience
  • Source Control & Build Techniques in the SharePoint Domain
22

Office / Sharepoint Online Support Analyst Resume Examples & Samples

  • Managing and troubleshooting SharePoint environments
  • Familiar with cloud technology and interactivity including Azure and Office 365
  • Monitoring service performance and outages; working with Microsoft Support to resolve issues
  • Regular review, clean-up, management and configuration of SharePoint roles, accounts, and sites
  • Assisting with planning and migrating SharePoint environments
  • Applying knowledge of IS policies, standards, and procedures to work activities with own initiative
  • Working to complete priorities set by manager; being self-directed within broad guidelines
  • 2+ years of experience in SharePoint Online administration or relevant training
  • 2+ years of experience in Office 365 administration or relevant training
  • Exchange Online experience desired, but not required
  • Strong understanding of SharePoint policy management
  • Experience with Internet Information Server (IIS), Basic Networking, Active Directory, and Active Directory Federation Services
  • Experience using Power BI or SSRS
  • Must be an independent problem solver with troubleshooting, decision making and analytical skills
  • Good verbal and written communication skills
  • Ability to work flexible hours and be on-call
  • Ability to produce high quality technical documents
  • Ability to identify and troubleshoot performance issues
  • Ability to establish best practices for monitoring and forecasting
  • Working knowledge of information security as it applies to cloud computing
  • Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization