Program Support Resume Samples

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L Cole
41900 Joan Drive
San Francisco
+1 (555) 417 3376
41900 Joan Drive
San Francisco
p +1 (555) 417 3376
Experience Experience
10/2016 present
New York, NY
IT Program Support Engineer
New York, NY
IT Program Support Engineer
10/2016 present
New York, NY
IT Program Support Engineer
10/2016 present
  • Create tool numbers in the Tool Management and Control System (TMaCS)
  • Verify Routes (approve and activate) depending on the situation in order to assure proper timing and workload for engineering, design, construction, tryout, etc
  • Develop Schedules to assure proper timing and workload
  • Assist in the development of Planning & Scheduling standards
  • Create and release Production Orders, then close as necessary
  • Create Initial Secondary Tryout Plan for Every Die Line
  • Create and maintain Die Tool Numbers within TMaCS
03/2010 07/2016
Houston, TX
Program Support Supervisor
Houston, TX
Program Support Supervisor
03/2010 07/2016
Houston, TX
Program Support Supervisor
03/2010 07/2016
  • Assist in researching and developing marketing materials for new student and family programs, career development, and pre-college outreach
  • Determine priorities for the assigned cage wash operations and assist with the development and implementation of programs
  • Recruit, interview and train STP student worker reception staff, supervise daily work, coordinate schedules and assignments
  • Assist the Manager of HUB Service Operations in other duties as assigned
  • Serve on the HUB’s Student Staff development committee
  • Assist and collaborate in the administration of the scheduling software for HUB Event Services
  • Populate and develop content for web pages for HUB Event and Information Services
05/2005 10/2009
Detroit, MI
Program Support Analyst
Detroit, MI
Program Support Analyst
05/2005 10/2009
Detroit, MI
Program Support Analyst
05/2005 10/2009
  • Assist the Configuration Management (CM) Lead in the development and maintenance of CM documentation establishing the CM process for air cargo security screening equipment
  • Conduct analysis to validate the configuration of security screening equipment, and document business approach to manage the configuration of TSA approved security screening equipment
  • Makes recommendations surrounding improving processes, efficiency and practices
  • Perform IT project portfolio analysis, including reporting on risks, dependencies, and variances on cost, schedule and scope
  • Support Portfolio and Project Management by inputting schedule information, creating dashboards, views and reports in Microsoft Project Server system
  • Assist in Government accident investigations, service reporting, and deficiency reporting investigations
  • Assist merchandising team in prioritizing of projects and tasks in a time sensitive environment and correctly identify critical paths among task dependencies
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
West Virginia University
Bachelor’s Degree in Business
Skills Skills
  • Ability to prioritize and multi-task
  • Ability to work with all levels of internal staff, as well as outside clients and vendors
  • Excellent interpersonal skills
  • Excellent time management
  • Detail-oriented
  • Strong organizational skills
  • Excellent written and oral communications skills
  • Prepare basic form letters, transmittals, and marketing narrative
  • Ability to work under strict deadlines in a fast-paced environment
  • Prepare basic schedules, calendar, and timeline documents
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15 Program Support resume templates


IT Recovery & Resolution Program Support Resume Examples & Samples

  • Balancing the complexities of a business critical project – sharing milestones with all relevant parties
  • Working with worldwide teams to define the best way to deliver it
  • Negotiating and prioritizing project management, individual development pieces and business analysis work
  • Prepare the chapter / sub-chapter for first level review
  • Communicating program status and progress against plan
  • Identifying and communicating risks to the program, issues arising during the lifecycle and working with stakeholders and project team members to mitigate risks and issues
  • Program reporting – to all levels and divisions (business specific reporting, IT specific reporting etc.)
  • Ensure appropriate planning & tracking for multiple projects within RRP which span various IT areas
  • Track deliverables associated with sizable and/or complex projects such as project plans, issues & risk logs
  • Financial tracking (budget, actual, forecast) for the program
  • A proven track record in helping to manage projects
  • Good IT knowledge – Excel, Sharepoint, MS Word, MS Powerpoint
  • A methodical, analytical approach to problem solving
  • The flexibility to work individually, in a team, across teams and around project management methodologies
  • The confidence to build relationships with clients, colleagues, managers and business users
  • The ability to take ownership of issues and follow to resolution
  • Familiarity with formal Project Management methodologies such as PMP or Prince2

Program Support Analyst Resume Examples & Samples

  • Assist the Configuration Management (CM) Lead in the development and maintenance of CM documentation establishing the CM process for air cargo security screening equipment
  • Conduct analysis to validate the configuration of security screening equipment, and document business approach to manage the configuration of TSA approved security screening equipment
  • Analyze and document the information necessary for government decision makers to manage configuration of TSA approved security screening equipment
  • Work closely with security equipment manufactures to manage changes to tested and TSA approved security screening equipment
  • Collaborate with the client staff to conceptualize and develop configuration strategy, reporting and performance requirements for security equipment management
  • Support and participate in generation of white papers, briefings, and technical bulletins
  • Foster communication between client’s technical staff and internal and external stakeholder
  • 3+ years of experience supporting government projects
  • Active government security clearance
  • DHS/TSA experience
  • Prior equipment configuration management experience
  • Experience working in a MicroSoft Access database
  • An understanding of Supply Chain management and air cargo operations
  • The ability to analyze and present complex data and document analysis results in an easily understandable format
  • Solid skills in Microsoft Word, Excel and PowerPoint - Microsoft Access skills an additional benefit
  • Excellent verbal, and interpersonal skills; and excellent documented written communication skills
  • Team player with the ability to work with both internal and external stakeholders

Business Partner Program Support Resume Examples & Samples

  • Support Business Case development. Work with Customers’ Business Cases to refine ROI and business benefit
  • Participate in discussions on Business Case evaluation, scope, feasibility and process
  • Leads or assists with refinement and implementation of process changes. Document new process or changes to process
  • Point of contact for ad-hoc EIS Business Partner requests
  • Collate data for a variety of status reporting requirements including customer, management, and dashboards
  • Schedule customer meetings; town halls, VAT (Virtual Account Teams) other status meetings; publish minutes, recordings
  • Prepare presentations as needed for senior management, customer meetings, and websites/wikis
  • Work with website / SharePoint developers to post content
  • 5+ years’ experience in Business Partner / Requirements analysis; project management background a plus!
  • Bachelor’s degree, preferably in Business or a related quantitative field
  • Deal well with ambiguous/undefined problems; ability to think abstractly
  • Willingness to proactively identify alternatives and make contingency plans
  • Excellent leadership skills and ability to influence stakeholders
  • Results driven, with the ability to initiate and lead projects
  • Successful ability to manage conflict with positive results
  • Proficient in maintaining data for ongoing dashboards
  • You are self-directed and motivated
  • You enjoy working in a collaborative, team-focused environment
  • You are willing to flex your behavioral style to meet the needs of the team or work at hand
  • You are confident of your skills, abilities and willing to share what you know, while learning from others
  • You consider the “how” as important as the “what” when achieving goals

Program Support Analyst Resume Examples & Samples

  • Execute daily, weekly and quarterly procedures, including (CGA) Financial Advisor certification, alert management, and escalated exception reports requiring review and action to ensure compliance with program, firm and regulatory policies
  • Further develop and enhance workflow processes for new and existing processes
  • Assist Associate Program Director and Service Manager with the development of strategic business objectives, particularly technology development to enhance the current platform including requirements, review, design, user acceptance testing (UAT) and implementation (production checkouts, including some weekends)
  • Resolve pending account issues and communicate effectively with branch personnel (including FAs, CSAs, and branch management) on status and resolution, including handling trade escalations and resolving any errors
  • Partner with the Consulting Group Field Support Services, Marketing, IT, Operations, and Learning and Development teams
  • 2 years of experience in the Financial Services Industry
  • Detail oriented with an ability to multi-task and handle multiple priorities
  • Significant expertise using Microsoft Excel and Outlook; proficiency in Microsoft Word and PowerPoint
  • Series 7 and 66 required

IT Program Support Analyst Resume Examples & Samples

  • Deliver project and program management services
  • Collect, analyze, and report on Postal processing data
  • Document business processes, systems, and technologies
  • Assist in the creation of new products and services
  • Oversee, develop, and execute test plans, and construct test decks
  • Prepare and deliver communication material and technical presentations
  • Effectively facilitate meetings and workshops
  • Willingness to assume the role of Subject Matter Expert
  • 5+ years of IT program/project management support experience
  • 1+ years of experience developing and executing test plans
  • 1+ years of experience constructing test decks
  • Solid computer skills with Microsoft applications (Project, Word, Excel, PowerPoint, and Visio)
  • Postal or mailing industry experience
  • Strong technical, analytical, organizational, and problem-solving skills
  • Self motivated, energetic, quick, adaptive learner
  • Ability to develop and cultivate strong customer relationships

Program Support Analyst Resume Examples & Samples

  • Support the development, update, and maintenance of documents, spreadsheets, and other materials related to Capital Planning and Investment Control (CPIC) deliverables, artifacts, policies, and guidance
  • Support update of documents related to budget formulation, preparation, and reporting for agency IT investments
  • Assist in the development, update, and maintenance of IT Portfolio Management deliverables such as IT Program Plans, Risk Management Organization, Communications Plan, and Training Plan
  • Assist in the development, update, and maintenance of communication deliverables such as brochures, briefings, presentations, flyers and other communication artifacts
  • Provide support to the analysis and results presentation of CPIC reports and data
  • Provide general administrative support such as preparing and assembling materials for meetings or work sessions; taking meeting minutes, reviewing and editing reports and other documents; and managing calendars and scheduling meetings, work sessions, and training sessions
  • 3+ years of overall related experience
  • 2+ years of related administrative support experience
  • 2+ years of experience in an analytical role with problem solving and communicating implications
  • The ability to obtain and maintain a government clearance
  • Experience or knowledge of budget formulation
  • Strong verbal, interpersonal, listening and communication skills (both oral and written)
  • Strong analytical and problem-solving
  • Team player with the ability to work in a fast-paced environment (e.g. multi-task)
  • Detailed oriented and conscientious with regards to accuracy and quality of work products
  • Demonstrated professionalism in providing client support, including ability to exercise good judgment, discretion, tact, and diplomacy

Medicaid Program Support Supervisor Resume Examples & Samples

  • Bachelor’s degree or equivalent relevant experience
  • Increasingly responsible experience leading, developing, coaching and managing staff for a government or private sector health care payor
  • One (1) year of MMIS or comparable experience
  • MMIS fiscal agent or healthcare payor experience including account management, operations management, and resource (human, physical, intangible, or financial) planning and management, which includes two years’ experience managing a large-scale health contract for a government or private sector healthcare payor
  • Excellent written, verbal, presentation skills
  • Proficiency with Microsoft Office Suite

Program Support Analyst Resume Examples & Samples

  • Researches and analyzes basic and complex issues surrounding business processes and systems
  • Makes recommendations surrounding improving processes, efficiency and practices
  • Simulates and tests process improvements
  • Communicates changes and may provide training to impacted business units
  • Manage the ongoing open/pending project portfolio and ensure alignment of prioritization with business needs
  • Mentor business and functional team members to increase their competency in SAP
  • Link customer requirements and business processes to the required effort
  • Assist business leadership team(s) with identification, prioritization, and validation of potential projects
  • Capture and document requirements and functional specifications for new requests
  • Document test plans and expected test results for changes and enhancements
  • Tracking of solution delivery from issues, enhancements, and projects
  • Define reports and access to information in a consistent manner across all process areas
  • Support interaction and interfaces between (TNS/SAP) systems

Program Support Analyst S Resume Examples & Samples

  • Coordinate with Engineering, ITC, Operations and Supply Chain to secure support where needed for released and pending platform safety issues
  • Assist Engineering and Programs to develop the project cost analysis related to anticipate platform safety issues
  • Communicate upcoming platform safety issues with Aftermarket Support to ensure we are aligned prior to service bulletin release
  • Work closely with customer support personnel to resolve any issues on behalf of their operator when related to a released safety issue
  • Responsible for the seamless integration between platform Programs and Aftermarket Support
  • Manage procurement and distribution of material in support of Alert Safety Bulletins (ASB) and Customer Service Notifications (CSN)
  • Drive critical supplier resolutions that pertain to platform safety issues
  • Provide logistical support to deployed field teams performing platform AC modifications
  • Oversee tooling allocation in support of fielded airframe modifications i.e. Service Life Extension Project (SLEP) and Airframe Replacement program
  • Closely work with Supply Chain and Demand and Asset Planning (DAP) on forecast requirements to guarantee we are positioned to support upcoming safety issues
  • Assist in the planning of platform projects including, but not limited, to Alert Service Bulletins (ASB), Customer Service Notifications (CSN), All Operator Letters (AOL) and Special Service Instructions (SSI)
  • Review and provide approval on material support and business terms for pending ASB/CSN projects prior to release
  • Manage platform program inventory allocation to ensure the operators within the effectivity receive what is required to be in compliance
  • Develop AC scheduling for rotable pool projects

Program Support Cost Estimating Resume Examples & Samples

  • Quantitative research, including use of large data sets, business intelligence tools, and cost/technical/performance information
  • Prepares, reviews and effectively communicates ideas for logical presentation and maximum impact to senior internal and external personnel
  • Works collaboratively with project team and client to achieve established goals
  • Understands and works within established budgets to deliver quality work products
  • Ad-hoc support to internal and external briefings and proposal efforts
  • Professional work experience
  • Solid skills and experience using Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Access)
  • Certified Cost Estimator/Analyst (CCE/A)
  • Proficient user of Automated Cost Estimating Integrated Tools (ACEIT)
  • Familiarity with the following: Life Cycle Cost Estimates (LCCEs), Business Case Analysis (BCA), Analysis of Alternatives (AOA) and Independent Government Cost Estimates (IGCE)
  • Experience in creating and maintaining acquisition-related training materials
  • Exceptional research and writing skills, including editing and proofreading skills
  • Qualitative and quantitative data collection and analysis skills
  • Demonstrated ability and achievement related to critical thinking
  • Solid oral communication skills, including experience with developing and delivering presentations
  • Strong outreach and self-motivation skills
  • Demonstrated customer service orientation and outstanding level of professionalism

Senior Manager Implementation & Program Support Commercial Cards Resume Examples & Samples

  • Provide day to day direction to the western Canada implementation team and act as the senior point of escalation for all client/program management issues
  • Provide corporate clients with expert implementation and support from both a program planning and project management perspective
  • Liaise with and manage third party service providers during implementation and thereafter to support project goals
  • Provide expert customer training on best practices, processes, reporting tools and program policies
  • Post implementation support and on-going liaison with clients by
  • Working closely with Product Management and the Support teams and ensure customer feedback is incorporated into product development plans
  • Collaborate very closely with the Senior Manager, Implementation and Program Support located in Toronto to ensure the highest possible level of standardization on implementation policies and procedures as well as the dissemination of best practices
  • Manage and develop subordinate staff to achieve product goals and objectives
  • Demonstrated strong leadership skills
  • Previous knowledge of Commercial Visa Card offering
  • Previous experience dealing with large Commercial or Corporate clients
  • A strong understanding of Accounting best practices for Accounts Payable and Bank Reconciliations
  • Strong technology skills
  • Demonstrated and accredited project management skills
  • Strong interpersonal skills
  • Proven ability to multi task

Manager Business Program Support Resume Examples & Samples

  • 1) Manages the financial reporting and key metrics for International Investment Advisory (IIA). This includes developing and maintaining database, collecting and consolidating information from countries as determined by the Senior Management
  • 2) Manages the overall compensation programs
  • Manage and provide financial support to HR and Sales Management on existing and new compensation programs
  • Calculate and process monthly accruals for all programs are appropriately reflected in the financial reports
  • Manage the Advisor Referral Compensation Program including the preparation and documentation of the referral database for monthly/quarterly payments, reporting, and analysis
  • Manage and support Branch and Regional Management compensation metrics including the review and support in modeling and analysis
  • Conduct annual audits of the referral programs
  • 3) Provide support to Sales Management in the preparation and modeling of branch and/or division wide Real Estate initiatives. This includes validating profitability modeling and preliminary review of the business case issues. Present findings to Senior Management and recommend solutions to issues raised during the review
  • 4) Participate in ad-hoc projects such as business initiatives and financial analysis as required by Senior Management team. More specifically, participant in project management pertaining to the introduction of new services, products and processes designed to increase the profitability or efficiency of management practices; this includes
  • Creative input, in-depth analysis and innovative thinking
  • Understanding of business drivers and key success factors
  • Design of complex financial models and conceptual scenarios
  • Crafting and presenting recommendations to various levels of Senior Management
  • Advanced competencies using MS Office such as Excel, Access, plus knowledge of VBA would be an asset
  • Strong analytical and demonstrated problem-solving skills, capable to adapt quickly to project-oriented changes
  • Strong interpersonal skills in dealing with various levels of management
  • Ability to deliver results under tight deadlines with multiple priorities
  • Highly motivated, independent, innovative and results-oriented

Office of the CIO Program Support Resume Examples & Samples

  • Gathering monthly metrics for the VMW on VMW program
  • Acknowledging/responding to email sent to the program’s email account
  • Supporting event coordination for events i.e. VMworld, VBC
  • Help coordinate content for the IT monthly newsletter
  • Project manage the website development for the VMW on VMW website
  • Overall IT metrics collection

Customer Information Program Support Resume Examples & Samples

  • Creates exceptions in an electronic tracking system to log any issues identified
  • Reviews documentation and information submitted for exception resolution and updates exception status on corrected accounts as appropriate
  • Provides service and support to branch personnel on exception resolution and questions regarding CIP policies
  • Generates and mails customer notification letters regarding information verification and outstanding exceptions
  • Submits account closure requests for files with outstanding exceptions that exceed allotted deadlines
  • Performs other job related duties or special projects as assigned
  • Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high volume environment
  • Effective verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with internal and external parties
  • Self-starter possessing the ability to work independently while supporting a team environment
  • Strong attention to detail and high concern for data accuracy
  • Customer service orientation with developed problem resolution skills
  • 1-3 years applicable banking or financial services industry experience

Graystone Program Support Manager Resume Examples & Samples

  • Act as the Primary contact with Graystone teams and branches on day-to-day operational and other issues impacting delivery of institutional services
  • Business owner of PARis reporting system dealing with various performance related inconsistencies/issues/on-boarding on behalf of Graystone teams
  • Generate & monitor business metrics and institutional business tracking
  • Working closely with technology vendors to support Institutional Performance reporting capabilities
  • Assist in development of institutional policies and procedures
  • Conduct Institutional Consultant/Analyst team training calls
  • Provide branch and field support specifically for account opening, performance reporting and other issues
  • Identify and lead process improvement initiatives and other projects related to the Institutional / Graystone business operating model
  • Two to Four years of industry work experience. Exposure to or interest in the wealth management business is strongly desired
  • Ability to interface directly with Institutional Consultant teams
  • Strong written, verbal and interpersonal skills to interact effectively with business partners
  • Prior project management skills
  • Experience in business strategy, management consulting, or careers where a similar skill set is developed and demonstrated

Program Support Analyst Resume Examples & Samples

  • Perform IT project portfolio analysis, including reporting on risks, dependencies, and variances on cost, schedule and scope
  • Support Portfolio and Project Management by inputting schedule information, creating dashboards, views and reports in Microsoft Project Server system
  • Generate monthly, quarterly and annual reports for IT projects and portfolios via MS Excel and Project Server 2010 and 2013
  • Collect and consolidate financial and portfolio data from multiple Microsoft Excel spreadsheets across different groups for ultimate input and management into MS Project Server
  • Work with multiple IT Program Managers to collect necessary project and portfolio information on a daily basis
  • Identify and implement effective solutions and recommend improvements to data reports and dashboards within MS Excel and Project Server
  • Collaborate with MS Project Server technical specialist and team to perform adjustments in relation to any new requirements, such as: creating changes to templates, custom development, creating project detail pages, customize project team sites, reports, dashboards, work flows, and specific web parts
  • Collaborate with team to create custom solutions, based on technical and business guidelines, and strategic goals
  • Design and produce executive level dashboards from MS Project Server
  • Streamline monthly data submission and reporting processes and document
  • 2+ years of experience with Microsoft SharePoint Server, Microsoft Project Professional 2010 and 2013, and Microsoft Excel 2013
  • 2+ years of experience with Microsoft Project Server 2010 and/or 2013
  • Experience with project Scheduling and executive dashboard development
  • Demonstrated customer service orientation and outstanding level of professionalism in providing client support
  • Solid oral communication skills, including experience with developing and delivering reports and dashboards
  • Solid computer skills with Microsoft applications (Word, Excel, PowerPoint, Project and Visio) and project management software (e.g., Primavera, or similar)

Program Support Director Resume Examples & Samples

  • Manage the operations function concurrent with business growth, introduction of new systems, meeting division financial objectives, product mix change, and meeting divisional goals in relation to safety, quality, and on-time delivery of products
  • Manage staff and supervisors to ensure timely distribution of merchandise within the standards of policies, procedures, and quality to satisfy AAR and customer requirements
  • Develop and implement methods to improve productivity within established payroll and expense budgets
  • Ensure adherence to procedures that promote the health and welfare of all employees in the facilitys operation departments
  • Ensure efficient space utilization within the facility

Program Support Analyst Resume Examples & Samples

  • Provide support for 3600 funded modification activities by performing research on logistics issues related to ACAT modification programs; writing reports; preparing briefings; performing daily/monthly/quarterly reviews; providing status updates; performing research/analysis; and determining data rights requirements/issues
  • This support will also include any related management tasks created by the additional work to include facilitation of security packages, seating, and on-site management for support of modification programs
  • Resource management tasks would include but not be limited to reviewing mod program-related CDRL deliverables, ensuring surveillance plan compliance, metrics reporting, and reviewing and processing SOCCERS related to the modification programs
  • Position would also monitor and report on compliance with the product support elements necessary to support programs transitioning from Acquisition to Sustainment
  • Individual will work closely with the FM, Security, Logistics, and Program Management personnel within the Sustainment Branch to ensure the timely fielding and support of modification programs

Program Support Supervisor Resume Examples & Samples

  • Experience as an operator in telecommunication services, including managing a high volume of calls while maintaining the ability to communicate in a clear, concise and calm manner
  • Proven service excellence skills, including independent problem-solving and efficient multi-tasking
  • Has excellent verbal communications skills
  • The ability to work a flexible schedule, including additional hours if needed, for the provision of quality patient care. Must be able to rotate to all shifts if necessary

F Program Support Coordinator Resume Examples & Samples

  • Strong capabilities in PowerPoint
  • The ability to execute programs with speed and accuracy by applying strong leadership and project management capabilities
  • Agility and flexibility in a dynamic, fast-paced working environment
  • Strong interpersonal skills and the ability to build relationships with stakeholders
  • Demonstrate proactive approaches to problem-solving with strong decision making capability
  • Highly resourceful team-player, with the ability to also be effective working independently
  • Demonstrate ability to achieve high performance goals and meet deadlines in a fast paced environment while maintaining compliance and corporate standards

Associate Director, Program Support Resume Examples & Samples

  • Provide management support to State Offices focusing on work plans, sub agreement amendments, periodic fund requests, review of MFRs/SFRs, and reporting
  • Develop and oversee execution of systems for initiation, implementation, monitoring, amendment and close out of all SIDHAS IAs’ sub agreements
  • Ensure that FHI360 delivers on all its promises to donors and other stakeholders (achieve set targets, deliver quality services)
  • Monitor and enforce compliance with donor and FHI policies by both state offices and IAs
  • Lead the development, testing, application and evaluation of PM tools
  • Manage the design of sub grant activities as directed including the preparation of budgets, implementation schedules, modifications, AOTR requests and evaluation criteria
  • Ensure appropriate monitoring of sub grants to achieve financial, administrative, and programmatic goals
  • Guide and support the state offices in establishing sound management systems to ensure cohesive implementation of project activities
  • Contribute to the development and maintenance of systems that effectively respond to USAID/Nigeria requirements regarding implementation procedures, reporting and evaluation
  • Coordinate capacity development efforts in support of state offices and implementing agency staff and other partners
  • Ensure availability of technical resources and integrate their efforts into overall program
  • Assist in identifying, analyzing and disseminating best practices in the project through the identification of project learning sites and technical support to the national government
  • Liaise with multiple stakeholders and collaborators to share information, coordinate activities and avoid duplication in the implementation of the programs
  • Remain informed on the current programs in the HIV/AIDS, TB and malaria fields by review of current literature and is alert to any implication of such strategic information for project activities
  • BS/MD/PHD or similar degree with 5-7 years relevant experience with international development programs which includes 5 years of relevant supervisory experience
  • Or MS/MA in social science, public health or related field, MPH preferred, and a minimum of 7-9 years relevant experience with international development programs which includes 5 years relevant supervisory experience
  • Or BS/BA in social science, public health or related field, with a minimum of 9-11 years relevant experience with international development programs which includes 5 years of relevant supervisory experience
  • Familiarity with Nigerian public sector health systems, international donor organizations, NGOs and CBOs is required
  • Demonstrated success in multicultural environments is required

NSW Group One-jtac Program Support Manager Resume Examples & Samples

  • The contractor shall perform duties in support of NSWG-1's JTAC Office
  • Provide support as JTAC Instructor/Evaluator (JTAC-I/E), per the Joint Close Air Support (JCAS) Memorandum of Agreement (MOA), USSOCOM 525-13, and COMNAVSPECWARCOMIST 3000.6
  • Provide classroom lecture, practical, simulator, and field instruction to JTAC students and JTACs in refresher syllabus in CAS and call-for-fire tactics, techniques and procedures (TTP), to include instructing and monitoring the execution of live controls
  • Assist in the maintenance, operation, and upgrading of NSW CAS equipment tasks
  • Contractor shall provide an individual with an active JTAC-I/E certification and current experience in accordance with the current JCAS MOA
  • Functional Area expertise as a JTAC for no less than 3 years
  • Combat deployment experience (minimum of 90 days) as a Special Operations Forces (SOF) JTAC
  • Applicant selected will be subject to a government security investigation and must meet eligibility requirements for a Secret Level Security Clearance for access to classified information

Program Support Lead Resume Examples & Samples

  • Manage in-processing of new employees: Ensure accurate completion and submission of all administrative and security paperwork, and relocation paperwork as required, for newly hired personnel. Ensure security briefings are completed, and badging and identification requirements are complete in time for start of work
  • Participate in new hire orientation in order to brief new personnel on company policy and procedures regarding timekeeping, travel, and FAQs
  • Submit and track personnel actions for termination of employment; distribute and track employee termination paperwork to ensure all actions are complete; conduct security out-brief; with PM direction, follow up on filling/closing position
  • Serve as primary liaison for employees to ensure availability of current information on employee benefits, including medical, dental, vision, life and disability information, as well as education assistance and employee discount programs
  • Initiate and monitor personnel actions regarding employee status, including pay/position changes, bonuses, leaves of absence, and terminations
  • Supervise staff performance of all timekeeping actions in Deltek ensuring accurate, timely completion and submission; assist with Deltek questions
  • Submit Foreign Travel Notifications; ensure overseas security documents related to travel are requested and submission is tracked
  • Oversee Export Compliance program for Hawaii employees; track, review, and submit all export compliance documents for overseas travel
  • Perform security functions for Hawaii employees and prospective employees, under FSO San Diego guidance. Ensure completion and submission of paperwork for new/renewal of security credentials; conduct in-briefs, re-briefs, and out-briefs and submit paperwork to FSO; distribute, track, and submit appropriate overseas briefing/debriefing forms; ensure completion of paperwork for upgrade of clearances
  • Other administrative responsibilities to operate a productive and cohesive program as required
  • Experience working in a DoD setting , familiarity with DoD organizations, command structure, rank structure
  • 3 years' experience in an administrative setting, preferably in human resources or personnel administration
  • Excellent customer service skills, interpersonal skills, and verbal and written communication skills
  • Advanced office skills, including proficiency in Outlook, Excel, PowerPoint, Word, Adobe Acrobat
  • Able to exercise tact, diplomacy, courtesy, and judgment in communications with co-workers, all levels of employees, and outside contacts
  • Ability to prioritize and juggle multiple tasks
  • Applicant selected will be subject to government security investigation and must meet eligibility requirements to access classified information
  • Must have a U.S. Passport
  • Familiarity with the USPACOM AOR
  • Experience researching and interpreting federal travel regulations

Program Support Manager Resume Examples & Samples

  • 3+ years of experience as a JTAC
  • Experience with combat deployment with a minimum of 90 days as a JTAC
  • Active JTAC-I/E Certification and experience in accordance with the current JCAS MOA
  • Military Instructor Rating or corporate training equivalent for no less than 6 years

Program Support Analyst Resume Examples & Samples

  • Serve as subject matter expert to aid the Merchandising team with Merchandise Business Systems related processes, forms, service levels, protocols, systems, and policies
  • Document system and process 'nuances and work-arounds' that are not well known by the Merchandising team in a consistent format that can be used as a point of reference by the organization
  • Assist merchandising team in prioritizing of projects and tasks in a time sensitive environment and correctly identify critical paths among task dependencies
  • Considerations include the item master maintenance schedule, the item master keying and proofing processes, code table entry, proofing and approval processes, the processes for addition of new suppliers and stores, etc
  • Facilitate the resolution of escalated merchandising issues related to rejected work-flow requests
  • Education: Bachelors/4 Year Degree
  • Experience: 1-3 years of Retail Product
  • Highly organized and able to handle multiple tasks in a dynamic environment
  • Strong understanding of nuances related to distribution method, strategic initiatives, and 7-Eleven systems and processes
  • Advanced knoweldge in Excel and working knowledge in Access and experience performing data entry, retrieval, and analysis
  • Previous experience with 7-Eleven proprietary software
  • Internal Posting Period: August 31 - September 11

Admin Program Support Coord Resume Examples & Samples

  • 5 years administrative experience
  • 5 years experience with MS Office (proficient) (Excel, Word, PowerPoint)
  • Experiences working with executive level managers
  • Excellent communication skills written and verbal

Regional Recovery Program Support Manager Resume Examples & Samples

  • Plan for individual assistance, mental health and health services provision to clients during the response and recovery phases of operations
  • Within scope of position, represents the complete disaster cycle of preparedness, response, and recovery
  • Hires, trains, coaches, counsels and evaluates performance of direct reports and volunteers
  • Community mobilization/working with local partners
  • Experience or knowledge in rural environments
  • Broad understanding of recovery activity (Perpare, Response, Recover)

Nucleus Program Support Associate Resume Examples & Samples

  • Conducting all aspects of on boarding/off boarding, including purchase requests/purchase order creation, account set ups and on boarding individuals
  • Preparing all statement of work templates for the bi weekly signing meetings, with the Managing Director of the programme
  • Gaining an understanding of the end to end process for vendor management, ensuring that the Nucleus Program is aligned in all respects of the policies and procedures for external hires
  • Replacing the existing headcount tracker with an alternative solution, and thereafter reconciling the data within the new tracker on a regular basis, to ensure the accuracy of headcount data held
  • Undertaking head count analysis for the programme on a monthly basis, using centrally produced Human Resources (HR) cube data, for confirmation on the headcount for the programme
  • Undertaking purchase order reconciliations and arranging for closures of any as required, chasing invoice submissions/approvals where needed
  • Providing monthly forecasts and budget information, to the Project Management Office (PMO) team for input into Deutsche Bank Clarity as required, and reconciling time sheets weekly to ensure the programme recovers all costs through client allocations
  • Preparing/monitoring recruitment requests for all external hires for the programme
  • Providing cover for the Lead Financial Analyst, for forecasting/budgeting for the programme in the golden source master file
  • Planning/proposing/implementing a new financial reporting tool for the work streams, within the programme to provide appropriate information and support to enable them to make all necessary decisions on their funding requirements
  • Building relationships with Work Stream leads, to better understand the programme and key cost drivers to assist with responsibilities within the team
  • An advanced working knowledge of the Microsoft Suite, specifically Excel
  • Strong written and verbal communication skills, for interacting with the rest of the team, and with Technologists and Business Managers within the Programme
  • The ability to assimilate information quickly, be action orientated, and able to operate within a fast moving and rapidly changing programme
  • Strong interpersonal skills, with the ability to work as part of a multi-disciplined team in multiple geographic locations
  • The ability to work under your own initiative, with the ability to undertake new tasks as business needs dictate
  • The ability to handle confidential information professionally
  • Strong organisational skills, with a strong attention to detail
  • The ability to work to tight deadlines, demonstrating the ability to cope under pressure

Logistics Program Support Manager Resume Examples & Samples

  • Implement strategies, initiatives, processes and procedures that support the successful region wide day-to-day and major relief operation provision of logistics services
  • Within scope of position, represents the entire disaster cycle of preparedness, response and recovery
  • Ensures American Red Cross services are available to diverse communities
  • Works to ensure all Logistics activities are in compliance with region and national procedures and policies
  • Communicates and implements Logistics priorities, goals and objectives
  • Evaluates and reports on the capacity and effectiveness of Logistics services. Prepares recommendations for continuous improvement
  • Responsible for designing and supporting consistent service delivery strategies throughout the region as well as supporting field teams implementation of strategies and plans
  • In support of mass care, negotiate and manage regional mass care (feeding, sheltering, and bulk distribution) contracts and supports the negotiation of local contracts
  • Serve as the subject matter expert (SME) and provide oversight for Logistics, in coordination with Supply Chain Real Estate Management (SCREM)
  • Manage disaster regional storage
  • Coordinate the acquisition of Emergency Services materials, equipment and resources
  • Coordinates specialized training in Logistics
  • Established and maintains a peer-to-peer relationship with emergency management for coordination around logistics
  • Develops a primarily volunteer team to support the logistics activities
  • Support field based staff and volunteer teams and systems
  • Develops and cultivates professional relationships with key internal and external partners and organizations (assigned relationships monitored and tracked by a portfolio management system)

Program Support Analyst Resume Examples & Samples

  • 2+ years of experience with human resource and program support
  • Ability to pay strict attention to detail and follow-through
  • Ability to successfully work under pressure
  • 1+ years of experience with performing task order or contract management on government contracts
  • Experience with supporting Army C4ISR projects
  • Possession of excellent organizational and presentation skills

Agent Business Track Program Support Resume Examples & Samples

  • Ensure process documentation is kept up-to-date and uploaded to team SharePoint
  • Case management for program operational processes
  • Provides guidance, instruction, direction, and leadership to a group of other individuals without being in a direct supervisory role
  • Collaborate with AMS Partner First Program Manager and key Agent program stakeholders (Partner Compensation Systems, Finance, IT, Audit, etc.)
  • Reporting management for Partner and internal requests for payments, commissions, etc
  • Owns a moderately complex operational process, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting
  • Acts as a proactive team member and may act as a project leader on small projects
  • Produces moderately complex process deliverables, analyses and reports using business applications and provides input to recommendations
  • Implements process refinement and improvement by applying a developing understanding of internal business processes and policies
  • Evaluates a variety of moderately complex business issues by applying basic subject matter expertise
  • Typically 2-4 years of experience in a business related function, preferably finance, accounting or compensation
  • Strong communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required
  • Developed knowledge and skills with business applications (e.g., Excel)
  • Ability to work as a proactive member of a team, as well as independently
  • Developing understanding of internal business processes and policies
  • Developing business acumen and understanding of accounting concepts

DoD Program Support Analyst Resume Examples & Samples

  • Program support experience in with the DoD environment is desired
  • Experience in the Army or USMC environment is highly desirable
  • Experience with business management systems is very desirable
  • A current Secret Security Clearance is desired

ISR Program Support Resume Examples & Samples

  • ISR flying experience, both manned and unmanned
  • Understands USAF MQ-1/9 remote split operations
  • Experience with USAF/USA programming, requirements, and acquisitions
  • Building of product charts
  • TS clearance

Coordinator of Statewide Program Support Resume Examples & Samples

  • Strong analytical, quantitative, problem-solving and decision making capabilities
  • Strong organizational skills and detail-orientation
  • Ability to work with all levels of internal staff, as well as outside clients and vendors
  • Ability to take ownership of tasks and seek input when needed

Clinical Human Behavioral Sme-marsoc Msos Rass Program Support Resume Examples & Samples

  • Conduct candidate interviews and provide assessments on perspective candidates
  • Evaluate individual and team scenarios for selection events in multiple environments from a Human Behavioral experts perspective
  • Operate laptops with word documents, excel and other related programs with proficiency to produce written reports related to multiple candidate interviews within a 12 hour time period
  • 10 or more years’ experience in assessment and selection programs within Special Forces, MARSOC or Special Missions Units in USSOCOM/JSOC as a clinical Human Behavioral SME
  • Hold a Doctor of Philosophy (Ph.D.) or Psychology Doctor (Psy.D.) degree in clinical or counseling psychology from an APA approved psychology program
  • Pass vetting through Rapid Gate for unescorted access on a military installation
  • Ability to operate laptops with word documents, excel and other related programs with proficiency to produce written reports related to multiple candidate interviews within a 12 hour time period

Assessment & Selection Sme-marsoc Msos Rass Program Support Resume Examples & Samples

  • Provide oversight and management of all episodic personnel required to augment the A&S Phase I and Phase II staff, through direct collaboration with the Task Lead
  • Be responsible for notification of all episodic personnel of dates, times and requirements to support the entirety of the A&S Exercise
  • Monitor all training and assessment event activities conducted at A&S Phase II. Organize contracted cadre instructors into small teams to assist in the assessment of candidates during A&S Phase II
  • Supervision of contracted personnel during each event conducted at Phase II and provide the A&S Director recommendations for improvements through AAR documentation
  • Post daily locations of land navigation points being utilized to facilitate and expedite movement in the event of an accident or injury
  • Assist in the construction of 5 paragraph orders and other documentation related to the event being conducted
  • Assist in refinements of the A&S Primary Instructors Standard Operating Procedures
  • Work in concert with the Site Coordination Leader to ensure all logistical requirements to support the program are complete
  • Work extensively with the Microsoft Office suite of tools, and must be proficient in the use of Word, Outlook, Powerpoint, and Excel
  • Responsible for other training, administrative and operational duties in support of the A&S mission
  • 10 years of experience within SOF or Marine Force Recon Organization
  • 5 years’ experience as an E7 or CWO operating in a SOF team environment
  • 3 years’ experience as a leader of small special ops teams as an enlisted or CWO
  • Graduate of a SOF A&S Course or Reconnaissance Basic Skills Course
  • Pass vetting through Rapid Gate for unescorted access on a military installation
  • Proficient in the use of Word, Outlook, Powerpoint, and Excel

Task Lead-marsoc Msos Rass Program Support Resume Examples & Samples

  • Serves as the single point of contact for all issues associated with the task order
  • Serves in a full-time support position and will manage multiple contract personnel who will be working in geographically dispersed locations
  • Responsible for handling the day-to-day management and administration of project tasks, developing detailed work plans and schedules, assigning staff responsibilities and supervising all staff efforts
  • Interacts continually with Government COR and any appointed Technical Representatives (TR) to discuss concerns, and ensure total product/service satisfaction
  • Responsible for the development and issuing of OPORDS of support requirements to the Contractor Teammates to formalize delivery requirements working in conjunction with the Program Manger and Contractor contracting
  • Assign an event leader as the single POC in the field for each activity to be supported. This event leader shall be responsible for 1) resolution of field support problems, 2) adjusting priorities of support to changing requirements, 3) reporting activities and issues to the leadership within the company and the government, and work with event leaders to capture input for and the preparation of After Action Reports
  • Manage the contractor support workforce in order to match the ebb and flow of the specific skills required for the requirements as they arise per the A&S program schedule, and work directly with the COR to ensure contracted personnel and equipment support are coordinated prior to the conduct of all RASS events
  • Submit a roster of episodic personnel not less than 15 days prior to exercise start date for vetting through the Rapid Gate system
  • 15 years' experience in a SOF or Force Recon Organization
  • 3 years' experience as an Operations Chief as an E-8/E-9
  • 3 years' experience as a Marine Recruiter
  • Applicant selected will be subject to a government security investigation and must meet eligibility requirements for a SECRET Level Security Clearance for access to classified information

Regional Recovery Program Support Mgr Resume Examples & Samples

  • Responsible for implementing the regions case work (and case management when needed) program
  • Serves as a subject matter expert (SME) for the Disaster Case Management Program (Federal/State Program) and responsible for disaster case management planning with multi-agency partners (government and non government)
  • Responsible for ensuring the American Red Cross is present at pre-disaster recovery meetings as well as ensuring the American Red Cross is present at Long-Term Recovery Group meetings post-disaster
  • In collaboration with Partner and EMA Relationships Support Manager, liaise with voluntary, faith-based and community based organizations (VOAD community) as well as emergency management community for pre and post disaster recovery planning
  • Ensures region is proficient with the role Red Cross plays within the National Disaster Recovery Framework NDRF)
  • Act as SME to all territory Disaster Program Managers and volunteers on issues relevant to meeting client needs and maintaining client focus of all response and recovery activities
  • Oversight of SME for Mental Health and Health Services units
  • Continuously monitor client satisfaction and all data indicators to inform service delivery decision, emerging needs and trends in client based response and recovery
  • Assures mechanisms are in place for all partners in human services to work with RC and service clients (Medical Reserve Corp; professional organizations, learning institutions, etc…)
  • Participate in the recruitment, development, training, and readiness of a leadership cadre of volunteers appropriate to meeting both blue and gray sky activity in all client services
  • Liaise with NHQ Recovery partners to ensure consistency in service delivery across ARC

Program Support Analyst Resume Examples & Samples

  • Enforces strict adherence to technical data and management procedures
  • Provide technical review of technical data, service documentation, preliminary TCTOs, and preliminary changes to organizational manuals. Review updated vendor commercial maintenance manuals as updated. Report changes to the Government using government approved contract documentation
  • Participate in validation/verification of TCTOs and changes to any organizational-level manuals
  • May assist in the maintenance planning cycle. Analyze maintenance issues and recommend changes to operation, maintenance, inspection, and training requirements for improvements
  • Provide training on maintenance best practices. Provide on OJT to T-1A Maintenance Technicians when required by the contract
  • Visit COMBS sites on regularly scheduled intervals to collect data and provide training on maintenance best practices, in accordance with contract requirements
  • Develop OJT syllabi
  • Instruction and OJT in the operation and maintenance of the T-1A aircraft, avionics, propulsion and support equipment systems
  • Ensure compliance with safety directives, appropriate occupational safety and health standards, and applicable industrial safety publications. Those occupational training requirements that require documentation will be annotated on the appropriate records
  • Assist in Government accident investigations, service reporting, and deficiency reporting investigations
  • Advise the production supervisor of conditions that may disrupt the orderly and controlled execution of the maintenance plan
  • Participate in the test, functional check lights and operational flights of the T-1A aircraft when authorized
  • Generate and report contract data reporting requirements in accordance with contract requirements

Program Support Intern Resume Examples & Samples

  • Operate word-processing equipment and utilize integrated software packages to complete varied standard assignments
  • Operate photocopiers and other office machines
  • Provide departmental administrative support as needed
  • Type documentation according to required formats
  • Assist in preparation of technical reports, charts, tables, data bases and a wide variety of material in specific formats
  • Develop expertise using commercial and non-standard, specially developed word processing and data base programs
  • Act as courier or receptionist as necessary
  • Assist with entering and tracking contract travel
  • Assist with collection, analysis and compilation of data for monthly reports
  • Perform all other position related duties as assigned or requested

Technical Director, Polaris Program Support Resume Examples & Samples

  • 8+ years of Program Management (PMO level)
  • 10+ years of Health Care Experience
  • 8+ years of Managed Care specific experience ( Encounter Data Management is mandatory)
  • 5+ years of Reimbursement Operations ( IT and/or business) experience
  • 2+ years implementing projects using AGILE delivery protocols

Program Support Technician Resume Examples & Samples

  • Graduation from high school or GED equivalent and two years of experience performing basic technical engineering work as a Transportation Technician 1 or equivalent, (college level or vocational/technical course work in engineering, drafting, survey, mathematics or other closely related fields will substitute for the required technical engineering experience on a year-for-year basis); or two years of experience in program support, office administration or equivalent
  • Outstanding organization skills and detail-oriented in regard to tracking documentations
  • Excellent computer skills including Excel to process large amount of financial data
  • Ability to compile and enter data and information
  • Knowledge of WSDOT programs including CPMS, TRAINS, FIRS, Cognos, and Acorde
  • Understanding of engineering and project delivery principles
  • Show initiative and adapt easily to new developments or changes
  • Ability to work in a fast-paced, highly productive environment
  • Require a valid Washington State Driver's License
  • Work alternate shifts and/or weekends and be able to work in both an in office and outdoor setting

Program Support Lead Resume Examples & Samples

  • Active TS/SCI with Polygraph Security Clearance is required
  • Bachelor's Degree in technical major
  • 10+ years of related experience or 15+ years of experience in lieu of Bachelor's Degree
  • Previous experience in managing team with diverse skill-sets
  • Strong communication skills in both verbal and written formats
  • Demonstrated successful problem solving skills
  • Experience managing technical project or program
  • Experience with managing user facing software systems is required
  • Detailed knowledge and understanding of all three functions and be prepared to provide direction and guidance to the leads of each while representing their interests to other program elements and customers
  • Must understand and be able to balance competing priorities to help staff apply resources appropriately. Experience on end-user software development programs is essential

Logistics Program Support Analyst, Mid Resume Examples & Samples

  • 5+ years of experience with business analysis
  • Experience with Navy Shipbuilding Program support or Navy Integrated Logistics support
  • Experience with Microsoft Office applications, including Word, Excel, and PowerPoint
  • Knowledge of HAYSTACK, CDMD-OA, COSAL, ICAPS, and NDE
  • Ability to work effectively individually and in a team environment
  • Ability to obtain a security clearance
  • Experience with Program Support Data (PSD) Automated Reporting and Tracking System (PARTS)

Payroll Program Support Manager Resume Examples & Samples

  • Developing, maintaining, and delivering the Payroll Operations Plan
  • Ensuring that all processes in the Payroll Operations Plan are completed in accordance with the Contract requirements
  • 6+ years payroll management experience with payroll operations of an organization with ten thousand (10,000) or more payroll recipients
  • Must be a team player and highly organized
  • LI-LI1

Rotation Program Support Internship Resume Examples & Samples

  • Assist in the planning, scheduling and execution of summer development courses, as well as other summer programming events
  • Partner with team-members with the on-going development of program learning objectives
  • Support the discovery process through regular benchmarking and research of industry related programs
  • Support the communication/updates for the program Associates
  • Aid in the creation and enhancement of presentations and deliverables for program stakeholders, as well as presentations for prospective participants
  • Support end-of-rotation transition activities and trainings, as well as onboarding the new class of Analysts and Associates
  • Strong proficiency utilizing PowerPoint and/or Keynote
  • General knowledge of talent development, recruitment, or related area of HR
  • Experience in an HR communications based role
  • Ability to multi-task and work under tight deadlines
  • Currently enrolled in an accredited college or university and taking at least one class, or be a recent graduate of an accredited college or university within the last six (6) months at time of application, or be currently participating in the Disney College Program, Disney Culinary Program or Disney Professional Internship Program
  • Currently pursuing a Bachelor’s Degree in Business Administration, Communications, Human Resources, or closely related field

Program Support Public Health Analyst Resume Examples & Samples

  • Bachelor’s Degree Health Sciences, Allied Health, or related field with a minimum of 5 years of experience
  • 10 years of experience providing administrative and coordination support, in a local, state or federal government setting
  • 3 years of experience in a public health agency or research setting
  • Proficiency in MS Office suite of products (Word, Excel, PowerPoint)
  • Experience working with multi-disciplinary teams
  • Strong analytic capability, including the ability to absorb and synthesize complex streams of information
  • Strong interpersonal and communication skills (both written and oral)
  • Master’s degree Health Sciences, Allied Health, or related field with a minimum of 3 years of experience
  • Experience with cooperative agreement management and budget development, execution, and tracking

Program Support Resume Examples & Samples

  • Developing and updating client reports
  • Creating and maintaining Excel spreadsheets and databases for internal tracking
  • Assisting in preparation of internal and client presentations
  • Liaising with subcontractors and customer service representatives
  • Solving quantitative and qualitative problems
  • Some travel to retail locations will be required
  • Manage all office needs including ordering supplies, meeting set-up, and facilitating any IT or facility issues
  • Manage and maintain office equipment
  • Support and track contractor enrollment in programs
  • Prepare basic form letters, transmittals, and marketing narrative
  • Assist in preparing offsite events and trainings
  • Assist customers and contractors with program application submissions
  • Prepare basic schedules, calendar, and timeline documents
  • Format items in Word, Excel, and PowerPoint
  • Document production materials including copying and binding
  • Other duties as required to support our work nationally and provide direct support to division leadership as needed
  • Bachelor’s degree in Business, Economics, Sciences, Policy, or other related subject
  • Reliable transportation as there will be in-field QA/QC involved
  • Excellent time management
  • Quantitative/analytical skills
  • Experience in the construction industry

Head of Program Support Resume Examples & Samples

  • Create a successful Program Office function in Financial & Risk Technology
  • Support the Program Delivery team in the achievement of its objectives
  • Maximize efficiency and effectiveness of the Program Delivery group by providing actionable insights
  • Lead and coach others within the Program Office team
  • Create a training and development program for the Project and Program Manager community in Financial & Risk Technology
  • Support Global Head of Office of the CTO and Portfolio Managers by providing accurate and insightful information on program delivery
  • Provide a dynamic view of portfolio health
  • Manage and report on macro level
  • Prior experience in leadership of a Program Support function and senior level program management experience
  • Positive leadership presence and strong influencing skills
  • Strong on execution to deliver high quality information to demanding deadlines; highly analytical with attention to detail
  • Strong interpersonal skills, able to build close relationships and interact with colleagues at various levels – including prior experience in supporting C-level executives
  • Ability to translate vision and strategy into clear priorities and direction
  • Ability to manage conflicting priorities with partners and stakeholders in a professional manner
  • An excellent understanding of both quantitative and qualitative information and the ability to combine these to form accurate and realistic forecasting and “views” of the business
  • Creativity and innovation: Continuously maintain an innovative mindset whist operating with a set of defined internal and external communication processes
  • Experience in managing people and processes in a complex environment
  • Reporting and data analysis; able to visually represent data and processes in an easy to understand manner
  • Clear thinker with an eye for detail
  • Strong conflict resolution and team building skills
  • Current experience in reviewing and transforming processes in a complex environment
  • Experience in managing people globally
  • Prior experience of JIRA tools
  • PMI/Prince2/Project Management accreditation or equivalent - required
  • Program Management certification - preferable

Program Support Supervisor Resume Examples & Samples

  • Act as functional administrator for the R25/new 25Live time scheduling software. Work directly with University of Washington Information Technology and College Net software company to resolve and address performance issues, prepare for and oversee upgrades, and respond to maintenance issues. Act as a first line of customer service for R25/25 Live issues for Time Schedule team, campus Time Schedule coordinators, and Time Schedule team members at UW-Bothell and UW-Tacoma
  • Resolve RT tickets (emails) related to Time Schedule requests from university Time Schedule coordinators, advisers, faculty, and additional university personnel
  • Use the room scheduling software, currently Schedule 25/Resource 25 and in the future, 25Live, to perform initial classroom assignments on a quarterly basis, identify scheduling problems, and initiating corrective action for scheduling problem resolution
  • Interact with departmental Time Schedule Coordinators to resolve problems that Program Assistants on the Time Schedule team are unable to resolve. Act as the first point of escalation for problem resolution
  • Establish work priorities for Time Schedule team, ensure deadlines are met. Recommend selection of applicants for vacant position, train team members, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action
  • Support Senior Associate Registrar with the development and implementation of room scheduling policies and procedures. Meet regularly with room-assignment stakeholders around campus to ensure Office of the University Registrar is meeting stakeholder needs
  • Provide Senior Associate Registrar with regular reports and daily extracts on room usage and workflow volumes to help determine where workflow needs and staffing focus is needed
  • Experience working in educational environment
  • Above average oral and written communication skills and a proven ability to relate well in a positive manner with customers
  • An understanding of the University rules and policies governing release of student confidential information and the ability to use good judgment in handling this information
  • Experience using R25 and/or 25Live CollegeNet software or equivalent room scheduling software

Program Support Supervisor Resume Examples & Samples

  • Work as Lead Event Planner for HUB Event Services by consulting on major events such as talent & cultural shows, concerts, outdoor programs, auctions, weddings and conferences at the Husky Union Building
  • Process and confirm all major event reservation requests for the HUB. Ensure reservations backlog does not exceed 4 days. Train a group of lead reservation specialists to assist in the processing of all major event requests
  • Hire, train, supervise and evaluate 10-12 student employees responsible for processing and coordinating reservations in the HUB Event Services Office. Lead & assist in the quarterly scheduling of student employees
  • Prepare and process reservations for billing and invoicing. Manage Ageing reports to balance accounts receivable and payable. Train and lead a core group of reservation specialist student employees to process invoicing and assist in maintaining ageing reports. Work to keep the number of outstanding balances to a minimum
  • Interpret HUB policies & procedures, and assist in their development. Make recommendations for the development and implementation of program policies and procedures
  • Develop and implement internal policies, procedures, forms, work methods/flows and priorities for HUB Event Services staff working on reservations and events. Communicate accordingly with Information desk staff and other departmental units as necessary
  • Act as a liaison to coordinate services with other HUB units, departments, and off-campus vendors when pertaining to facility reservations and related services
  • Prepare and make available reports related to Events and Information Services at the HUB for internal and external departments. Communicate with internal departments and across the campus on events and their possible impact on their services
  • Coordinate and supervise the development, preparation and maintenance of departmental records, database, invoices and statements of income
  • Consult and coordinate closely the review and approval of UUFs and ASRs with the Office of Special Programs
  • Assist and collaborate in the administration of the scheduling software for HUB Event Services
  • Assist and collaborate on ticket services and sales
  • Communicate all instructions and changes in departmental policies and procedures from administrative supervisors to HUB Event Services Reservations Staff
  • Assist the Manager of Program Operations on budgeting to accommodate staffing, equipment, services and supplies. Make recommendations and assist with development of the annual budget
  • Populate and develop content for web pages for HUB Event and Information Services
  • Serve on the HUB’s Student Staff development committee
  • Assist the Manager of HUB Service Operations in other duties as assigned
  • Previous experience working with students in a University or College setting
  • Experience in overseeing and supervising employees
  • Technical knowledge and experience working with installed and portable audio visual systems, mixers, cameras, speakers, and theatrical lighting systems
  • Experience working in a hospitality or corporate audio visual environment highly desired
  • B.A. in Drama, Education, Communications or related fields
  • Three years of public contact experience specifically related to the position
  • Three years of full time administrative and supervisory experience
  • Three years of experience in event planning & event production or related field

Program Support Analyst Resume Examples & Samples

  • 5 to 10 years’ experience with Army/DoD Logistics and Test and Evaluation
  • Project management experience & skills
  • BS/BA preferred
  • Some DoD Acquisition experience preferred
  • Defense Acquisition Workforce Improvement Act [DAWIA] Level I Certification in Test and Evaluation and/or Logistics preferred. (Can obtain Certification within 90 days of hire)
  • Understanding of automated training systems’ structure & capabilities
  • Knowledge of data storage and large scale databases

International Special Operations Liaison Program Support SME Resume Examples & Samples

  • Assist US SOLO in drafting and coordinating plans and roadmaps for development of SOF capabilities and institutions
  • Support coordination with designated US Embassy country teams to enable assignment of SOLO under the provisions of National Security Decision Directive (NSDD) 38, which governs the assignment of DOD personnel to US embassies abroad
  • Review, analyze, and summarize SOLO reporting. Draft plans and track actions stemming from SOLO reporting
  • Assist and coordinate SOLO use of security assistance and cooperation funding mechanisms, to include Counter Terrorism Fellowship Program (CTFP), 12-series programs, and other funding sources, in order to advance PN SOF capability development efforts
  • Assure SOLO life support in deployed locations; assist with funding, transportation, professional development, and welfare of SOLOs and their families. Draft mechanisms to identify and track communication, health, welfare, and security of deployed SOLOs
  • Draft SOLO selection and assessment process; assist in selection and pre-deployment training for all SOLOs. Draft training plans tailored to specific SOLO countries
  • Maintain and draft primary, alternate, contingency and emergency (PACE) communications plans with SOLOs; coordinate plans with USSOCOM J6; and maintain a contact roster allowing immediate contact of employed SOLOs
  • Process, coordinate, and track to completion all staffing actions regarding international negotiations between USSOCOM and partner nations for SOLO or FLO/EXO presence; prepare engagement plans to ensure SOLO/FLO/EXO talking points are included in KLEs
  • U.S. Citizenship status is required as this position needs an active U.S. Security Clearance (TS with SCI eligibility)

IT Program Support Engineer Resume Examples & Samples

  • Develop engineering, build, construction, and tryout schedules based on program timing and content
  • Interface with key program personnel and respond to program update requests
  • Review and analyze key reports for completeness and data quality
  • Create tool numbers in the Tool Management and Control System (TMaCS)
  • Verify routes, set up BOMs, allocate dies, and change part numbers in TMaCS
  • Participate in Plan for Every Die Line Process and interact with customers
  • Assist in the development of Planning & Scheduling standards
  • Create and release Production Orders, then close as necessary
  • Import Part and Toolset Item Requirements
  • Develop the BOM Structure for parts, toolsets and dies for Inside (Flint TDO) and Outside Vendors
  • Verify Routes (approve and activate) depending on the situation in order to assure proper timing and workload for engineering, design, construction, tryout, etc
  • Develop Schedules to assure proper timing and workload
  • Create and release production orders
  • Close production orders and report as finished
  • Firm Toolsets, physical die simulation, and fixture/robot programming planned orders
  • Create and maintain Die Tool Numbers within TMaCS
  • Allocate Dies, Idle stations and Checking Fixtures, then notify suppliers and customers
  • Update part number changes
  • Participate in Plan for Every Die Line (PFEDL) Process
  • Create Initial Secondary Tryout Plan for Every Die Line
  • Develop Standardized Work and provide training as needed
  • Interact with customers to support scheduling and answer TMaCS related questions
  • Testing of TMaCS software enhancements
  • Four year college degree (IT/Sharepoint/Project planning background preferred) or equivalent experience

International Special Operations Liaison Program Support Sme-contingent Upon Award Resume Examples & Samples

  • Foreign Service or Foreign Area Officer with 10+ years’ experience as a member of a US embassy country team, deployed developmental worker, or other member of Dept. of State or US Agency for International Development
  • 3 years’ experience in a federal agency, GCC, or service headquarters in policy development, international agreements, and strategy
  • 2 years’ experience or academic coursework in negotiations. Acceptable example would be experience negotiating Memos of Agreement or Understanding
  • Current DoD Top Secret clearance and eligible for SCI access
  • GS-14 Equivalent

Disaster Recovery Program Support Senior Associate West Virginia Resume Examples & Samples

  • Work as part of a team providing expert services to support natural disaster recovery efforts
  • Provide government and constituent relationship leadership for the ICF team and the State’s recovery effort
  • Work with ICF subject matter experts to communicate the Federal regulations that apply to natural disaster recovery to target audiences
  • Help implement Federally funded natural disaster recovery programs
  • Provide advisory and consulting services to target audiences through training sessions, one-on-one conversations, and written products
  • Develop written products and tools for client program design, policies and procedures, and implementation
  • Bachelor’s degree in Planning, Public Policy, Government, Communication, or a related discipline
  • 5+ years of experience in Government Relations, Policy, and/or Outreach
  • Ability to be onsite in West Virginia during working hours
  • Master's degree in Planning, Public Policy, Government, Communication, or a related discipline
  • Previous experience in natural disaster recovery
  • Knowledge of federal disaster recovery programs
  • Project and personnel management skills
  • Experience working in a public agency, consulting firm, or non-profit organization
  • Experience with communicating complex requirements and procedures to state/local government officials and citizens
  • Local knowledge of the affected areas in West Virginia

Marketing Program Support Resume Examples & Samples

  • Experience in business Systems, business practices, procedures and functions is required
  • 0-2+ years of office environment experience
  • Strong follow-up ability and excellent communication
  • Able to work independently in a fast-paced, flexible office environment
  • Able to multi-task and prioritize requests

Senior Manager, Projects & Program Support Resume Examples & Samples

  • Program Support Strategy & Planning
  • Work with Director, Strategic Projects and Program Support, other AF Directors, the DFCs as well as internal and external partners in the development and continuous improvement of core operational processes to effectively support the Manufacturing and Retail business lines, regularly reviewing and monitoring to ensure client expectations are being met, and needs are being pro-actively identified and resolved
  • Work with business line Directors to support the prioritization of projects, initiatives and system enhancements
  • Communicate and document status of initiatives and upcoming strategic recommendations to the AF business lines on a regular basis
  • Support the execution and results for inter and cross-departmental projects
  • Developing project implementation schedules based on a strong understanding of the impact on the business and key support functions and through reviewing business requirements with internal/external clients, outside vendors, 3rd parties, consultants
  • Managing and following all project deliverables, activities and dependencies; tracking milestones and priorities; including the delivery, execution and consideration of all key aspects of projects -- planning, scheduling, resourcing, risk assessment, cost/benefit analysis, time/cost estimates and a review of project work
  • Using problem solving and analytical skills to rapidly assess problem situations and creatively develop alternate solutions as necessary to resolve complex problems
  • Ensuring all appropriate departments are represented on the project team(s)
  • Budgeting and tracking costs to ensure projects are delivered within approved budgets
  • Represent AF interests during project activities, meetings and working sessions
  • Monitor efforts of business line/functional team members without direct authority, ensuring projects are moving ahead and are on schedule
  • Influencing and negotiating with project participants and all other stakeholders to maintain support, negotiate priorities and ensure the project stays on track
  • Tracking, monitoring and communicating the progress of initiatives against defined project milestones to ensure progress versus expectations
  • Develop and maintain ongoing metrics for reporting on projects and program support performance to AF leadership
  • Partners with AF finance team on the creation and maintenance of financial reports relating to AF programs; analyzing and reporting on, metrics / performance measures for program work
  • Carry out any and all work delegated by the Director, Strategic Projects and Program Support
  • Motivated, self starter with exceptional organizational skills and a keen eye for details
  • Strong customer and results focus

Technical Program Support Associate Resume Examples & Samples

  • Provide training and technical support to the client and staff on technologies such as SharePoint, Office 365 or similar cloud solution
  • Assist with managing permission groups and configuring and updating content on sub sites, lists, and libraries
  • Provide facilitation and technical support for virtual meetings and webinars
  • Assist in developing processes, procedures and training materials, or other deliverables
  • Coordinate conference and meeting planning tasks as needed
  • Data collection, entry, and analysis activities
  • 3 years of intermediate experience with MS Office suite including SharePoint, Office 365 or similar cloud solution
  • Strong familiarity with spreadsheets, including conditional formatting, filtering, sorting, and the use of functions
  • Interest in child welfare; child, family and youth issues; and human services program improvement issues
  • Excellent problem solving skills with ability to analyze situations, predict staff needs, identify existing or potential problems and recommend solutions
  • Experience developing and supporting delivery of educational trainings and presentations
  • Experience providing project support, such as activity tracking, task and meeting coordination
  • Experience working with Federal agencies in a consulting role
  • Experience facilitating meetings using webinar platforms such as Adobe Connect, GotoWebinar, iMeetLive, WebEx or similar platforms
  • Ability to adapt to and work in new technologies
  • Ability to be flexible, multi-task, prioritize, manage multiple activities and be accountable to multiple task leads simultaneously in a fast-paced, changing environment
  • Excellent verbal, oral, interpersonal and written communication skills
  • Superior attention to detail and ability to meet stringent deadlines
  • Strong team player with the ability to take initiative and work well independently
  • Ability to work with mix of remote and onsite staff

Program Support Supervisor Resume Examples & Samples

  • Bachelor's degree (BA/BS)
  • Applied knowledge of learning technologies including but not limited to Adobe Creative Cloud, Mediasite and Panopto Lecture Capture, Canvas Learning Management System, OPAL Curriculum Management System,
  • Helpdesk ticketing system, WordPress Content Management System
  • Skill in training and leading employees
  • Familiarity with Information Technology Infrastructure Library (ITIL) change management and process improvement
  • Enthusiasm and proficiency with various computer software and systems including databases, scheduling, ticketing, and inventory
  • Experience using R25 and related scheduling software
  • Experience working with Student Database (SDB ) or other student information systems
  • Experience working with SharePoint, Google Docs, or other collaboration software, such as Slack
  • Experience working in a world class customer service environment
  • Demonstrated skill at communicating with diverse set of students, staff, faculty, and the public

Project Coordinator / Program Support Resume Examples & Samples

  • Must be a U.S. Citizen and able to successfully obtain a Top Secret SCI clearance
  • College graduate or a Rising Senior or above and preferably will be working towards a Bachelor's degree in Mathematics, Engineering, Computer Science, Systems Engineering, Information Systems Engineering or other degrees will be considered
  • Demonstrate excellent interpersonal, verbal and written communication skills
  • Demonstrate the ability analyze large data sets
  • Programming knowledge in Java, C++, and/or VBA is preferred

Program Support Functions Resume Examples & Samples

  • 10+ years of experience, in the Information Technology field
  • Excellent attention to detail and developing quality deliverables
  • Ability to provide oversight and guidance to budget/financial specialists on acquisition package development and source selection technical evaluation criteria
  • Ability to provide oversight and guidance to VIP/project management process compliance specialists on Critical Decision (CD) project management accountability activities and TechStat procedures
  • Ability to multi-task and demonstrate a high degree of organization in order to support multiple concurrent projects
  • Understanding of and Experience with Federal and DoD budget and acquisition processes
  • Familiarity with VA OIT EPMO Veteran-Focused Integration Process (VIP)
  • Experience with VA Project Management Accountability System (PMAS) and ProPath processes and artifacts
  • Experience supporting “VRM” projects
  • Understanding of IT solutions that are COTS, customized COTS, and homegrown in nature
  • Understanding of mainframe and client server platforms

Program Support Spec-key Accounts Resume Examples & Samples

  • Act as the primary contact for Key Account customers for all service related inquiries, communication, and escalations
  • Drive Key Account customer in standard resolution, SLA targets, and ticket aging
  • Drive Key Account customer PINS & FINS on time completion
  • Effectively manage customer 3rd party portals and drive IVR compliance
  • Provide customer facing service reports to Key Account customers
  • Represent Stanley Security on quarterly customer calls to discuss the service portfolio
  • Work closely with NAPMs and NAMs to meet customer expectations
  • Covering additional accounts when team members are out on PTO
  • Ability to work with confidential information in a professional manner
  • Knowledge of and the ability to use personal computers and related software for work processing (such as Microsoft Word, Outlook, Excel, Astea, SBN, etc.)
  • Knowledge of the security industry and central station procedures
  • Skills in interpersonal communication such as the ability to respond with sensitivity and a sense of urgency to customer requests and issues
  • Ability to be flexible in a stress-filled environment
  • Proven problem solving skills; think outside the box when necessary
  • Requires a self-motivated and well-organized individual with initiative and demonstrated leadership skills, has the ability to work effectively both independently and in a team environment to achieve set goals and manage daily work

Program Support Analyst Resume Examples & Samples

  • Common laundry facilities are at a number of communities and this role is the liaison between the vendors and onsite associates
  • Regularly review and analyze laundry revenue received to ensure accuracy. Will take part in negotiating new contracts, preparing the annual budgets and managing the equipment installation process. Escalate to management for approvals
  • Regularly review the Rent Control Ordinances for the communities governed by the ordinance to ensure compliance in all aspects of the ordinance. Assist the onsite associates with any rent control compliance issues or concerns
  • Regularly review capital projects for potential recovery from residents, preparing required documents in compliance with the ordinances such as the LAHD Tenant Habitability Plans, capital pass through applications, etc
  • Analyze data associated with projects and budgets that are prepared and monitored by the Ancillary team
  • Actively assist in various projects by building project timelines, identifying task dependencies, coordinating project meetings, maintaining schedules and meeting minutes
  • Other projects or tasks that are assigned
  • Two plus years corporate work experience
  • Exceptional verbal, written and analytical skills
  • Strong interpersonal skills and the ability to interact with all levels of the organization
  • Proficient in MS Word, Excel and PowerPoint. Yardi a plus
  • Ability to travel to corporate offices and communities on the West Coast

Engineering Program Support Resume Examples & Samples

  • Committed to caring
  • Responsible to our communities
  • Ready to apply our knowledge and know-how
  • Unique in our background and experiences
  • The drivers of our own success
  • Passionate about doing what’s right

Program Support Technician Senior Resume Examples & Samples

  • Bachelor’s degree in business, English, communications, marketing, journalism, or a related field, or equivalent training and/or experience
  • Administrative office experience in an academic or professional office setting with increasing levels of responsibility
  • Experience working with content management systems and an HTML-based web design
  • Knowledge of best practices in social media and experience using and managing content on social media outlets
  • Proficiency using software such as Microsoft Office Suite and a desktop publishing program such as Adobe Creative Suite to include InDesign, Captivate, Photoshop, and illustrator
  • Excellent communication, writing, interpersonal, and organizational skills, with experience such as writing and editing reports, informational literature, and news articles
  • A commitment to customer service and strong interpersonal skills for positive external communications and interactions with various levels of both internal and external clients
  • Ability to work independently and on a team on multiple projects, often involving deadlines
  • Experience using Banner Software System or relational databases
  • Experience working in development or fundraising
  • Experience interacting with senior administrators and high-profile individuals
  • Experience working with faculty in an academic setting
  • Understanding of web development tools and best practices
  • Experience doing live video streaming of events
  • Experience in higher education, public relations, advertising, and/or marketing

Program Support Technician Posn Resume Examples & Samples

  • Handle diverse and unusually complex situations
  • Interacts with diverse constituencies including executive level decision makers such as agency heads, General Assembly members and government officials
  • Extensive knowledge of organization management and operational techniques, program planning and development, monitoring and impact analysis of legislation and coordination of resources
  • Demonstrated ability to communicate both orally and in writing in a persuasive and tactful manner
  • Considerable knowledge Virginia Motor Vehicle Code and federal regulations relating to all programs and services provided by the agency is desirable
  • Knowledge of office management concepts and procedures
  • Excellent PC skills
  • Knowledge of Microsoft Office Suite
  • College level courses or a degree in Business Administration, Public Administration, English or related field
  • Oversight of a highly visible agency program

Program Support Analyst Resume Examples & Samples

  • Maintain Ford contract pricing. Liaison between the Molex pricing group and the Ford account team. Maintain the overall Ford contract controlling the Ford turnover. Add parts to contract as new products are added to the account
  • Point of contact for Ford customer Service Division (FCSD). Responsible for FCSD webquotes on Ford service parts. Establish and maintain FCSD service contract on Molex legacy terminals, USB cables, and MCM EOL products. Work with PMs on strategy for service pricing
  • Superuser of Ford Covisint system. Understand the Ford system requirements of being a direct supplier to Ford. Primary support to VPP PPAP timing, GPIRS ordering, Capacity Planning studies, GSDB codes, and MMOG
  • Primary support of OEM account MAT tables and special reports. Update regularly the CCC determination table within SAP. Maintain superuser status for GSM Business Warehouse reports
  • Backup support to maintain the GPIRS Prototype Ordering using GPIRS DDL system. Support to ship GPIRS orders for Ford North America and Europe orders. Print and review orders, answer promise dates. Package and ship orders. Manage inventory to ensure timely shipments
  • Achieves high levels of responsiveness to customer requests through escalation and direct communication with global account and Molex personnel worldwide
  • Bachelor’s Degree or 3+ years experience in a customer service or marketing role
  • 3+ years SAP, CRM, Business Warehouse experience
  • PC skills – Spreadsheet and word processing software
  • Project coordination experience
  • Manufacturing planning experience
  • Experience in connector/component industry
  • Ability to apply critical thinking skills and solve problems

Commercial & Program Support Resume Examples & Samples

  • . Your main responsibility is to support the Commercial and Program Managers, enabling them to achieve the strategic goals of GKN
  • In this work you will monitor, analyze and participate in customer market review meetings and prepare the monthly program sales review meeting
  • You will manage new and amended purchase orders and other contractual requirements
  • You will ensure that the production planning tool is updated with long term production volumes
  • You will be the main interface where we have contracts other GKN companies
  • You will support the Financial Function in the handling of excess material
  • Once a year you are expected to perform a consignment inventory reconciliation and stock review
  • You are expected to establish and administrate document management plans and authority groups
  • When and if the customer introduces new contractual conditions, you will support the production department with sales order updates
  • You will arrange and host customer visits and audits
  • You are a person who is able to communicate effectively, both cross-functionally and with our customers
  • You are a person who enjoys working in an ambiguous, ever-changing environment
  • Your English language skills are excellent
  • You are person with excellent analytical and administrative skills
  • You are a flexible, effective team player
  • Experience with program/ commercial business processes and procedures are considered as an advantage

Program Support Technician Senior Resume Examples & Samples

  • Considerable knowledge of state and federal criminal history databases (VCIN, NCIC)
  • Direct knowledge or experience of MS Office applications to include Word, Excel, Exchange/Outlook and basic computer operations
  • Demonstrated ability to access, retrieve, and interpret state and federal automated records; to apply research and analytical methodology in the interpretation of criminal arrest and disposition information; and to work under pressure within strict deadlines and ability to work independently
  • VCIN certification will be required
  • Criminal Justice experience preferred
  • Requires either United States Citizenship or have been a lawful resident of the United States for the past 10 consecutive years to apply for VCIN certification

Program Support Technician Senior Resume Examples & Samples

  • Must be willing to work Wednesday, Thursday, Friday, and Saturday from 8:00 AM to 6:00 PM, to include weekends and holidays
  • Knowledge of state and federal criminal history databases such as the Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC)
  • Some knowledge of statistical analysis and to apply policies and procedures when making recommendations
  • Direct knowledge or experience in VCIN/NCIC and MS Office applications to include Word, Excel, Exchange/Outlook and basic computer operations
  • Direct experience associated with VCIN/NCIC
  • Demonstrated experience in retrieval and interpretation of criminal arrest and disposition information
  • Demonstrated ability to access, retrieve, and interpret state and federal automated records; to apply research and analytical methodology in the interpretation of criminal arrest and disposition information; to write and communicate effectively; to respond to inquiries from the general public
  • Must be VCIN certified or ability to become certified within specific time frame which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years
  • High school diploma or GED and an equivalent combination of training and experience related to the duties of the position required

Program Support Technician Resume Examples & Samples

  • Working knowledge of agency and state policies and procedures related to the preparation and tracking of legislative information and preparation of Legislative Action Summaries and Enrolled Bill Reviews
  • Skill in the use of personal computers and Microsoft Office applications (Work, Excel, PowerPoint, Outlook.)
  • Demonstrated ability to collect, summarize, interpret, and communicate information/data orally and in writing; to formulate and manipulate data in various forms; to maintain effective working relationships with all levels of personnel and representatives of other agencies and organizations; to communicate effectively verbally and in writing, with employees, executives, the public, and legislators; to exercise sound judgment; to adhere to policy on priorities and confidential issues; to work independently, identifying and resolving discrepancies; to follow oral and written instructions; to accurately prepare correspondence and reports; to track and maintain pending matters; to accurately scan and retrieve documents, to process large volumes of data/information with accuracy and in a timely manner; to maintain accurate and complete files, and to manage multiple priorities
  • High School Diploma or GED and an equivalent combination of training and experience related to the duties of the position required
  • Considerable administrative/programmatic experience working with large volumes of data using various forms of technology preferred

Banking Program Support Resume Examples & Samples

  • Assess and dispatch service calls for Banking customers
  • Receive incoming telephone calls for customers Nationwide for a variety of service requests
  • Manage & Assist routing and scheduling of specific technicians in a certain region or state
  • Assist the field team with call overloads and direction
  • Prioritize and determine best available technician to complete job
  • Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems
  • Ensure proper communication with customer to gather all pertinent information for service call
  • Consistently follow-up with customer to ensure completion and satisfaction
  • Track all service calls and provide service call reporting and metrics to management
  • Maintain service call logs and service manuals
  • Provide administrative/back-up assistance to Service Supervisor
  • Performs duties and responsibilities as described in the quality system
  • Perform work according to the Field Operations Policy and Procedures Manual
  • Perform other assignments as directed by manager in support of service operations
  • Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)
  • Ability to think “Out of the Box” and be creative
  • Self motivated, requires minimal supervision
  • Knowledge of security hardware industry required
  • Time management and organizational skills required
  • Ability to be customer service orientated
  • Proven knowledge of team development preferred
  • Ability to work in a deadline driven environment
  • High School Diploma or Equivalent, preferred to have at minimum of 2 year college degree
  • 2 years dispatch, service management, call center, or field service support required
  • Strong interpersonal, negotiation, communication, organizational and multi-tasking skills
  • Excellent computer skills including: Microsoft Word, Excel, & Outlook
  • Fire, Security and control equipment knowledge a bonus. Security experience preferred

Program Support Manager REQ Resume Examples & Samples

  • Minimum 7 years’ relevant work experience; 5 - 10 years' experience in work management and operations in a customer service business or utility operations environment
  • BS/BA in management, Finance or equivalent work experience
  • Strong and proven systematic problem-solving and decision-making ability
  • Proven process improvement methods and practices coupled with well-organized and systematic approaches to implementation
  • Broad general management and technical skills with experience in leadership, process management, contract management, business planning and budgeting, change management, marketing, financial analysis and work planning
  • Strong teamwork, interpersonal skills; Strong written and oral communication skills
  • Proven strategic planning and leadership skills
  • Strong and proven analytical skills, systematic problem-solving and decision-making ability
  • Experience with quality process improvement methodologies and strong financial acumen, i.e. preparing business cases and pro forma income statements
  • Systems/applications experience such as DWIMS, SAP, Excel, Access, PowerPoint
  • Must have a valid drivers' license

Program Support Technician Resume Examples & Samples

  • Manages first and third party healthcare accounts through on-line databases, electronic email, telephone conversations, etc, as well as eligibility data
  • Identifies clinical services for medical billing purposes and gathers medical billing data from a variety of sources, using specific analysis techniques, and suggests action to correct any deficiencies
  • Handles conflicts and problems pertaining to customers constructively and appropriately
  • Evaluates detailed analysis of coding data for first and third-party accounts which requires utilizing medical terminology and coding
  • Prepares medical billing reports or similar information in an acceptable style and format

Caps-mental Health Promotion Program Support Resume Examples & Samples

  • Meet regularly and work well as a team with outreach student team, supervisor, and other staff at CAPS towards advancing the Mental Health Promotion Program
  • Ability to understand and communicate CAPS mission and services to broad audiences, including students, faculty, staff, and parents
  • Representing CAPS at tabling events, such as The Beaver Community Fair or orientation/wellness events
  • Support CAPS staff who lead mental health initiatives, including the coordinators of Suicide Prevention, Stress Management, and Mindful Living
  • Organizing office/public spaces
  • Maintaining the inventory of promotional materials
  • Lead presentations on various mental health topics across campus and in the community
  • Taking part in promotional and educational videos (including being on-camera)

Program Support Analyst Resume Examples & Samples

  • Articulate a vision to optimize internal COEs and define technology infrastructure needed to support content management processes
  • Ensure that documentation standards / guidelines are aligned with industry best practices
  • Enhance existing factbase on firmwide documentation, improve transparency into document types, volumes, capabilities and controls
  • Evaluate documentation COEs across the firm and identify opportunities to optimize
  • Measure, track and benchmark performance against industry standards on an ongoing basis
  • Strong control mindset and prior experience in documentation management highly desirable
  • Excellent oral and written executive-level communication and presentation skills
  • Financial services background is preferred, but not mandatory
  • Advanced data management and analysis skills using Excel. Advanced proficiency with PowerPoint

Internship AM Program Support Resume Examples & Samples

  • Developing communication strategy and plans with a focus on dialogue
  • Leading the conception and implementation of internal events
  • Providing communications support for organizational changes and defining of respective communication initiatives in cooperation with HR
  • Supporting internal and external communications actions and liaising with other communication and protocol functions and other creoss functional functions
  • Support Public & media relations with the organization of press events (press visits, press briefings, press conferences…)
  • Editing and translating articles for internal publications including intranet and for Public & media relations, in English and desirable other languages such as French and German

Maintenance Program Support Engineering Specialist Resume Examples & Samples

  • Assures quality, quantity, and completeness of assigned tasks
  • Plans and schedules discipline efforts associated with assignment(s)
  • Assures the timeliness and accuracy of oral and written technical reports on assigned discipline activities
  • Maintains proper engineering, architectural, or scientific files and records
  • Performs a variety of other discipline related work, as required
  • Serves as consultant to engineering management, providing advice and counsel on special engineering assignments
  • Assists in new business efforts involving specialized engineering applications. Develops preliminary cost estimates and participates in proposal preparation and presentation
  • Prepares and reviews project controls, cost estimates, and staffing requirements for projects, forecasts and change orders
  • Provides technical direction and assigns work to subordinate engineers and others who assist on specific assignments. Reviews and checks work
  • Coordinates and monitors the work of unique field engineering activities and of specialized outside consultants
  • May participate in selection of outside consultants
  • Conducts or leads special studies on economic feasibility, new technologies, methods, or materials
  • Requests assistance from senior Engineers, Architects, or Scientists as necessary to comply with the applicable legal requirements on practicing discipline related responsibilities
  • May supervise assigned technical personnel, including assigning work, setting work priorities, and evaluating and training them
  • Plans, schedules, conducts, and coordinates detailed phases of scientific work, usually in one discipline, in a project or staff group
  • Performs work that involves conventional scientific practice but may include complex features such as resolving conflicting project requirements, unsuitability of approaches, and/or difficult coordination requirements
  • Plans, coordinates or prepares equipment or work specifications, bid evaluations and award recommendations for equipment or programs
  • Coordinates specialist efforts in assigned areas between specialty and other specialty groups or disciplines, the client, suppliers, contractors, and divisional groups
  • When delegated, assumes a lead technical role over other scientists for specific tasks or project sub-groups
  • Assist in on-the-job training of assigned personnel and provides input for their performance evaluations
  • Prepares letters to vendors and clients
  • Conducts bid analyses and makes recommendations
  • Prepares or assists in preparation of studies, designs, reports or proposals
  • Reviews project controls, cost estimates, and manpower requirements for proposals, forecasts and change orders
  • Reviews and checks work of subordinate specialists
  • Participates in and fosters a work environment that is based upon openness, trust, communication, teamwork, empowerment, innovation, and satisfaction
  • Coordinates and interfaces as directed with the day-to-day technical work of discipline engineers, scientists, specialists, designers and drafters
  • Communicates complex technical issues and recommends solutions to upper management
  • Facilitates technical discussions with third parties (client, suppliers, and regulators)
  • Coordinates with client representatives as delegated to obtain approval on phases of work
  • Coordinates assigned engineering work with other project groups
  • Mentors engineers, scientists, designers and drafters by providing appropriate on-the-job training for their professional development
  • Broad knowledge of precedents in the specialty area and of principles and practices of related technical areas
  • Knowledge of current industry or regulatory codes and standards and study criteria pertinent to the particular engineering discipline
  • Skill in oral and written communications
  • BS in mechanical, electrical, chemical engineering or other engineering discipline (or equivalent experience)
  • Must have 10+ years of experience in maintenance, field, electrical or mechanical engineering .in a nuclear environment
  • Working knowledge of DOE 0 433 1B, Maintenance Management Program for DOE Nuclear Facilities. DOE G 433.1-1A, Nuclear Facility Maintenance Management Program Guide for Use with DOE 433.18, DOE 0 430.1C Real Property Asset Management, and familiarity with other related DOE Orders
  • Prior work experience on DOE sites is desired
  • Functional ability with MS Word, MS Excel and MS Outlook software
  • Familiarity with CMMS and other similar software programs related to work management
  • Experience with FIMS and/or CAIS is desired
  • Possess or have ability to obtain a DOE L or Q Clearance. US CITIZENSHIP REQUIRED
  • The Engineering Specialist is responsible for providing maintenance program support for Nuclear Services and Engineering personnel to ensure requirements are implemented across UCOR organization actions
  • Assist with various aspects or program implementation including preventive and predictive maintenance, deferred maintenance, spare parts, Master Equipment Lists, and other aspects of maintenance
  • Develop and perform assessments of existing program implementation
  • Perform Facility Condition Assessments to reflect accurate field conditions
  • Develop corrective action plans to address program issues

Program Support Associate Resume Examples & Samples

  • Passion for customer service
  • Effective time management and excellent organizational skills
  • Ability to maintain high levels of confidentiality and data security standards
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • Ability and willingness to work in a “Start up” environment where we are building a program from the ground up
  • Demonstrated positive, results oriented attitude
  • Team player capable of learning and sharing knowledge in global team environment
  • Basic working knowledge of SQL and Excel
  • Strong technical competency and ability to learn new systems on the fly

Program Support Analyst, Mid Resume Examples & Samples

  • 3+ years of experience in the public or private sector in IT or consulting fields
  • 1 year of experience with analyzing data synchronization extracts and contract deliverables
  • 1 year of experience with SharePoint development, tracking, and analysis required
  • Public Trust clearance required
  • Experience with VA OAL and VHA P&LO processes
  • Experience with supporting a government agency
  • Experience with medical logistics

Program Support Technician Resume Examples & Samples

  • Experience with academic advising
  • Experience providing administrative or educational support in an academic or professional office setting
  • Proficiency with computer functions such as word processing, spreadsheets, and database management
  • Experience with software such as Microsoft Word and Excel
  • Good proofreading and record-keeping skills
  • Strong communication, interpersonal, and organizational skills, and ability to work comfortably in a diverse, multicultural environment
  • Experience with recruitment and marketing of liberal arts to prospective students
  • Experience working with faculty to support an undergraduate mentoring process
  • Familiarity with Banner software

Program Support Manager Resume Examples & Samples

  • Must have excellent written and oral communications skills and must be able to effectively interface with SMEs and management at all levels
  • Must have the ability to research and organize complex work steps in a concise and discernible manner
  • Must be able to manage multiple assignments, while ensuring technical accuracy, adherence to documentation standards, and a timely delivery for all work products and schedules
  • Demonstrated experience in the supervision of various levels of managers and employees including hiring, training, assigning and reviewing work performance, annual performance appraisals, and discipline actions
  • Strong mediation and negotiation skills
  • Must have expert level experience in Microsoft Word/Excel/Outlook; including ability to create templates, formulas and charts/graphs
  • Must be capable of working independently and showing initiative, but still be comfortable and productive in a small team environment
  • Must have a proven ability to interact with recruiting and staffing professionals in a collaborative and supportive manner in the quest of rapidly responding to highly technical and dynamic requirements with optimal candidates
  • Must have the ability to provide constructive critique and assist teammates in achieving proficiency and productivity
  • Must be able to quickly learn new skills and certification requirements for emerging IT technologies
  • Must be able to demonstrate the ability to analyze a candidate’s technical experience and formulate detailed, targeted and professionally written responses
  • Must have the ability to work in a self-directed manner while achieving aggressive goals
  • Experience in the staffing and recruitment of cleared candidates possessing TS/SCI and Polygraphs
  • Bachelor's Degree in Information Technology or related field or have at least 5 years of experience performing the required tasks and RESPONSIBILITIES
  • Current TS/SCI clearance with polygraph. (If candidate does not possess a current clearance, candidate must demonstrate eligibility to obtain a TS/SCI clearance with polygraph)
  • Knowledge of document and repository management practices, and experience with SharePoint
  • Demonstrated experience of program and/or contract management within the Intelligence Community
  • Should have a good understanding of typical IT labor categories, technical roles and RESPONSIBILITIES, and required skills/certifications

Residency Program Support Coordinator Resume Examples & Samples

  • Under general direction from the Residency Program Coordinaotr or Admin Director, coordinates courses and clinical assignments appropriate for 2nd year, 3rd year and 4th year students, scheduling preceptors and students to assigned dates and times
  • Works independently with tasks such as scheduling, procedure logging, distributing/collecting evaluation forms, monitoring conference attendance, monitoring duty hours and general personnel tracking
  • Serves as liaison for students and fellows regarding any inquiries or issues. Refers them to the appropriate party if unable to answer their questions
  • Adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, providing temporary coverage, adjusting assignments, etc
  • Provide general clerical support including: filing, making appointments, photocopying, faxing, preparing and sending bulk mailings and express packages, coordinating conference calls, and maintaining contacts database
  • Conform to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided
  • Utilize hospital’s behavioral standards as the basis for decision-making and to facilitate the hospital and the department’s mission
  • Follow established hospital infection control and safety procedures
  • Perform other duties as assigned or as necessary
  • Excellent communication skills, both verbal and written
  • Requires ability to work effectively with all levels of faculty, administration, and staff in situations where one must be courteous but firm in seeking information or cooperation
  • Requires excellent record-keeping skills, office organizational skills, and computer literacy necessary for entering and maintaining informational data, creating schedules, and ability to maintain detailed, accurate, and complete records of departmental activities and confidential personnel/training records

Program Support Coord Resume Examples & Samples

  • Plan, execute and provide assistance for meeting and event logistics and scheduling
  • Establish schedules, oversee arrangements and provide logistics support for targeted programs and/or projects and unit initiatives
  • Evaluate, assess and report on the feasibility and sustainability of potential programs, projects and initiatives
  • Assist in and provide support related to the identification and execution of adopted unit programs and/or projects and initiatives
  • Develop, coordinate and/or arrange meeting and project materials for distribution as necessary
  • Compile, organize and analyze data for use in reports for targeted programs and/or projects and unit initiatives
  • Monitor and update appropriate stakeholders of progress/milestones for program and/or project objectives
  • Education:Technical Diploma, Associate Degree, or two years college coursework
  • Work Experience:Three to five years job related experience
  • Skills:Excellent written and verbal communication, customer service and organization skills; ability to prioritize tasks, and work independently or in a team environment
  • Preferred Work Experience:University setting, international travel
  • Preferred Skills:Organized, detail oriented

Program Support Supervisor Resume Examples & Samples

  • Demonstrated strong customer service background with excellent oral and written communication skills
  • Proven ability to work independently and as part of a team, use critical thinking skills, and to be flexible
  • Ability to work within a multi-cultural environment
  • Demonstrated strong organizational skills with the ability to work with deadlines and multiple competing

Assistant Director of FCC Program Support Resume Examples & Samples

  • Directs all staff and activities within the FCC program
  • Manages the FCC budget to goal
  • Establishes and implements short- and long-range objectives, policies, and systematic operating processes
  • Monitors, evaluates and reports key performance metrics, overseeing the data analysis and generation of dashboard reports based on key metrics
  • Supervises the development and implementation of enhancements to the FCC process, documentation and interdepartmental handoffs
  • Chairs the FCC Operating Committee meeting and serves as a standing member of the FCC Steering Committee
  • Effectively and professionally represents the FCC Program in interactions with current and prospective school partners, other Connections departments, parents, students and the community at large
  • Recommends and participates in the development of school policies and procedures and may serve on school planning and policy-making committees; and
  • Laptop and phone
  • Headset

Program Support Technician Resume Examples & Samples

  • Experience responding directly to telephone inquiries from the general public
  • Experience demonstrating strong, accurate, and timely word processing, typing, and data entry skills
  • Demonstrated experience filing, purging files, and photocopying documents
  • Experience demonstrating the ability to work independently; to prioritize work; to communicate effectively with various professional levels
  • Experience working in a human resource environment
  • Must be flexible and able to work in a team environment
  • Experience with MAPPER preferred
  • Experience with the Recruitment Management System (RMS) required
  • Skill in the use of Microsoft programs (Word, Excel and Access)
  • Must be willing to work occasional weekends to assist with Trooper testing if necessary required

Program Support Technician Resume Examples & Samples

  • Working knowledge of general office practices and procedures
  • Skill in using a personal computer and Microsoft Office applications
  • Demonstrated ability to verify information; to research questionable data by applying established procedures and protocols; to query computer databases; to perform data entry and/or complete forms and correspondence consistent with hourly production requirements; to work independently and as part of a team; to follow written and verbal instructions; to pay close attention to detail; and to communicate effectively orally and in writing
  • Previous work experience within a state Sex Offender Registry is preferred
  • Must be eligible to become VCIN certified, which requires either United States Citizenship or having been a lawful resident of the United States for the past 10 consecutive years

Program Support Technician Resume Examples & Samples

  • Considerable knowledge of state policies and procedures related to the subject area
  • Knowledge of MS Office Suite (Word, Excel, Powerpoint) and computer formatted functions
  • Skill in the use of a personal computer and using Microsoft Office applications; and keyboarding to include data entry functions
  • Demonstrated ability to work independently; to follow instructions and pay close attention to detail; to perform research on questionable data by applying established procedures from training; to communicate with various law enforcement agencies and the general public; and to respond to incoming telephone calls
  • Must be VCIN certified which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years

Program Support Associate Resume Examples & Samples

  • Develop a documentation strategy for the Firm (e.g., detailed standards / guidelines, technology capabilities), drive transparency into current state (e.g., document types, volumes, controls) and oversee a cross-LOB forum to monitor progress against a program roadmap
  • Ensure that documentation standards are aligned with industry best practices and regulatory requirements
  • Develop a firmwide framework for defining risk and control standards which are responsive to internal risk and control guidelines and regulatory requirements Articulate the capabilities required to support controls, including evaluation of technology
  • Roll out framework to LOBs and monitor compliance
  • Liaise with LOBs to ensure alignment of LOB activities to firmwide priorities
  • Organize and launch a firmwide forum with key stakeholders to drive progress against roadmap
  • 1-3 years consulting experience with a top-tier management consulting firm or an internal consulting / corporate strategy team
  • Strong interpersonal skills, exceptional relationship building and influencing skills
  • Strong problem-solving skills as well as client management and executive-level communication skills
  • Ability to take ownership of tasks and manage most elements of an entire workstream

Program Support Supervisor Resume Examples & Samples

  • 3) Administrative Duties
  • Record and distribute weekly staff meeting minutes and reports
  • Support Senior Associate Athletic Director for Student Development with administrative tasks
  • Update and maintain academic recognitions and awards displayed in facilities
  • Ability to maintain a calm, rational approach to problem solving while working collaboratively with a diverse clientele including students, parents, coaches, outside vendors, and departmental and campus staff
  • Detailed knowledge of University policies and procedures and the ability to work in close conjunction with University academic and compliance staff
  • Ability to work independently with minimal supervision to perform the tasks of the position
  • Ability to multi-task effectively and complete assignments by established deadlines
  • Sensitivity and knowledge working with confidential student records

Dcgs-a Program Support Engineer Resume Examples & Samples

  • A bachelor's degree in Computer Science, Mathematics, or other Engineering or Technical discipline and 5 years of professional work experience is required (seven additional years of applicable experience with appropriate certifications may be substituted for the degree)
  • At least 2 years’ experience with either DCGS-A v3 or another DCGS-A family system
  • Demonstrated ability to provide DCGS-A systems overview training to key stakeholders
  • Ability to brief at a high stakeholder level (e.g Military Commanders or Corporate Leadership)
  • Ability to attend high stakeholder level briefings and identify key strategic takeaways
  • Demonstrated experience with virtualization in a DoD environment
  • Must be self-starter, willing to take complete ownership of complex technical problems
  • Should be able to think clearly and articulate with appropriate level of abstraction his/her thought process on complex technological issues
  • Working knowledge of storage systems and automation
  • Understanding of networking technologies
  • DoD 8570 IAT certified (minimum S+ and computing environment)
  • Active TS-SCI Clearance
  • Direct DCGS-A FSE / FSR experience in AFG/IRAQ
  • Demonstrated experience with CTSF or FOFH operations
  • DCGS-A V3.X FSE Course
  • DCGS-A V3.X FSE Instructors Course
  • DCGS-A V3.X NETT Course
  • DCGS-A V3.X NETT Instructors Course

Electronic Health Records & Practice Management Program Support Manager Resume Examples & Samples

  • Bachelor's degree in businesses, health, or public administration and/or three years of experience in electronic health records management, health information management, training, data management and quality, or any equivalent combination of education and experience which would provide the knowledge, skills and abilities to perform the duties as described in the job announcement
  • Demonstrated minimum three years' experience managing and supporting Epic electronic health care records systems in an outpatient clinic setting, and interfaces with other systems such as labs, registries, and ADT
  • Demonstrated knowledge in planning, implementing new systems including but not limited to electronic health records and practice management systems
  • Demonstrated ability to effectively use project management principals to plan, design and implement strategies for large and complex projects including developing electronic health records systems, assessing and documenting requirements, and re-assessing requirements for a successful implementation. Must have at least one year experience using MS Project preferably version 10
  • Demonstrated ability to apply quantitative and qualitative analysis and evaluate data for decision making
  • Demonstrated ability to manage operations and performance of a diverse and multi-disciplinary and/or represented staff; supervise and manage day to day activities of staff, and/or lead the work of assigned staff
  • Demonstrated experience collaborating, coordinating or co-facilitate the following areas: with the Unit's project managers around these areas: communication, change management, systems development
  • Demonstrated skill in written and oral communications in a clear and concise manner, including interviewing, negotiating and public speaking
  • Demonstrated ability to provide exceptional customer service by serving as an expert adviser to internal customers and ability to collaborate with internal and external partners on project/program business and clinical requirements and deliverables
  • Demonstrated management, supervision, and leadership practices that reflect good judgment, creative thinking in problem-solving, team work and ability to make effective and appropriate decisions which cross departmental boundaries
  • Two years budget experience including managing complex budgets
  • Understanding of contract principles and practices, documentation preparation, and negotiation
  • Experience working in Public Health clinic operations and/or programs preferred
  • Skilled in making decisions about the types of communications methods or tools necessary for assigned work while being sensitive to the political environment
  • Knowledge and experience working with Facility Management
  • Knowledge and experience working with information technology including desk top support, device integration, data management/reporting and interface support
  • OR any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position

Partner Program Support Resume Examples & Samples

  • Work with partners to grow Connection's Enterprise business
  • Understand Manufacturer pricing programs and when to apply to specific opportunities
  • Ability to work with challenges and escalations in a professional and timely manner
  • Minimum 2 years of experience working for an IT reseller. Total years of career experience in order to be fully proficient: 5
  • Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
  • Strong understanding of the Computer Industry and Computer Services from companies like HP, IBM, and EMC
  • Experience managing technology service partners is also HIGHLYdesired
  • Experience working with IT Hardware vendors

Program Support Supervisor Resume Examples & Samples

  • Experience with Student Service
  • Knowledge of LEAN or other Process Improvement background
  • Experience supervising and scheduling a team
  • One year minimum experience in Cashiering OR Petty Cash Experience
  • One to two years Customer Service experience
  • Experience with the Student System (Student Database)

Program Support Resume Examples & Samples

  • Analyzing residential energy modeling software files
  • Reviewing and processing program applications to ensure complete and accurate data submitted
  • Assist in field QA/QC and/or account management as needed
  • Assist in preparing offsite events and training sessions
  • Bachelor’s degree in Business, Economics, Sciences, Policy, Engineering, or other related subject
  • Construction or building science experience preferred

Field Application Engineer, Program Support Resume Examples & Samples

  • Developing long-term customer relationships with project clients through managing and interpreting their requirements
  • Contributing to project effectiveness by identifying short- and- long-term network issues, providing information and commentary pertinent to technical deliberations, recommending options and courses of action, and implementing directives
  • Assisting personnel with procedures and optimization of the MANET system
  • Providing project technical assistance, product education, and training to customer
  • Leading the on-site technical team in meeting customer requirements
  • Assisting in the design of solutions to meet customer requirements, including RF antenna solutions, physical interfaces and custom installations that meet customer requirements
  • Supporting technical solutions to meet prospect's business, technical, and/or financial goals
  • Maintaining expert knowledge of Persistent Systems products and solutions
  • Leading troubleshooting and root cause analysis for complex networking systems
  • 3 years as a Field Application Engineer, Field Service Representative, or similar
  • 3 years of Department of Defense (DoD) manned and unmanned systems experience
  • 3 years of experience with tactical and/or strategic radio communications systems
  • 3 years of Signals Intelligence (SIGINT) experience
  • Strong understanding of technical concepts such as wireless, GPS, mobile, RF propagation with an understanding of hardware and software concepts
  • Proven experience troubleshooting communications systems and architectures, conducting group training, and managing equipment inventory and readiness
  • Must be willing and able to travel at least 50% of the time
  • Must have an Active Secret United States security clearance or higher
  • Bachelor degree in Computer Science, Electrical Engineering, or related field
  • Active Top Secret (TS) security clearance
  • Cisco Certified Entry Networking Technician (CCENT) certificate or similar certification
  • Experience with the following: MANET or Wave Relay®, DoD Information Assurance, supporting Line of Site and Beyond Line of Site communications networks, testing and evaluation, smart phone and tablet computer configuration, video encoders, Land Mobile Radio (LMR), and configuration management
  • Strong tactical mindset and incorporating technology into operations
  • Understanding of ADB and rooting Android Devices

Technical Support to Cmrr Program Support Team Resume Examples & Samples

  • Demonstrated experience in aspects of project management for a project, program, and operational activities
  • Demonstrated working experience with capital line item integrated project team
  • Working knowledge and demonstrated experience with the startup of programmatic equipment and gloveboxes within a nuclear or radiological facility
  • Familiarity within LANL or within the DOE Complex facilities and programmatic operations
  • Proven success working within an interdisciplinary technical team on a line item project
  • Demonstrated experience with line item construction project requirements, project management, and project control processes
  • Demonstrated technical leadership in projects

Program Support Technician Resume Examples & Samples

  • Demonstrated knowledge of office practices and procedures
  • Knowledge of MS Office applications to include Word, Excel, Exchange/Outlook and basic computer operations
  • Excellent keyboarding and organizational skills
  • Ability to work independently; to follow instructions; to pay close attention to details; to research and analyze information; to make logical decisions based on policies, procedures, and laws associated with criminal history checks; to work in multiple databases; to review/compare demographic information; to update information; to communicate effectively; to prepare letters; to develop spreadsheets; and to use proper grammar, punctuation and spelling
  • Some experience working in a criminal justice environment dealing with confidential information preferred