Support Program Manager Resume Samples

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TB
T Borer
Tia
Borer
21409 Sabina Place
Phoenix
AZ
+1 (555) 774 8150
21409 Sabina Place
Phoenix
AZ
Phone
p +1 (555) 774 8150
Experience Experience
08/2016 present
Los Angeles, CA
Biometric Support Program Manager
Los Angeles, CA
Biometric Support Program Manager
08/2016 present
Los Angeles, CA
Biometric Support Program Manager
08/2016 present
  • Provide leadership in business process work sessions, project meetings and other meetings of project stakeholders
  • Perform technical project management functions to support a DOJ program
  • Perform project planning and scheduling, and resource planning. Maintain the project plan and Integrated Master Schedule within a targeted cost and schedule variance. Set deadlines, assign responsibilities, and monitor and summarize progress of project
  • Responsible for recruitment, hiring, retention and supervision of a large and diverse project staff that will include application developers, systems admin, system security, database admin, network admin, systems engineers, systems test and systems test engineers
  • Perform technical project management functions to support a large DoD program
  • Effectively supervise and manage a team of subcontractors
  • Effectively identify and manage risk for a very large program
11/2013 02/2016
San Francisco, CA
Technical Support Program Manager
San Francisco, CA
Technical Support Program Manager
11/2013 02/2016
San Francisco, CA
Technical Support Program Manager
11/2013 02/2016
  • Provides guidance on program management processes, best practices and methodologies within the program and project teams
  • Identifies, manages and documents risks associated with the program and communicates them to the program team, escalating to upper management when necessary
  • Creates, manages and updates program execution roadmaps
  • Creates, manages and updates value roadmaps throughout program lifecycle to regularly measure the benefits gained by the program
  • Communicates program status, changes and risks to identified key stakeholders and upper TS management
  • Collaborates with other PMO team members on best practices and continuous improvement for the PMO
  • Controls the scope of the program and ensures that objectives remain consistent with the Technical Support strategy
10/2006 07/2013
Phoenix, AZ
Academic Support Program Manager
Phoenix, AZ
Academic Support Program Manager
10/2006 07/2013
Phoenix, AZ
Academic Support Program Manager
10/2006 07/2013
  • Under the general supervision of the Dean of Student Services, administer all aspects of the Leeward Educational Opportunity Center (EOC)
  • Develop, maintain, implement, evaluate and modify strategies to provide comprehensive post-secondary access services to the target population
  • Network and partner with organizations and internal departments or projects that already service the target population
  • Develop, implement, review and modify a system to provide comprehensive on-site and outreach services and assistance to target population who seek to enter or continue a program of post-secondary education
  • Represent the college in responding to questions, findings and recommendations from Federal, State and University program reviewers and auditors regarding decisions, practices, organization, records, or any aspect of the EOC project
  • Manage, monitor, implement and update electronic database system to record and track client demographic and educational information for both federal performance reporting as well as in-house informational reporting
  • Interpret, develop, implement, review and modify project policies and procedures to insure compliance with program review and audit recommendation
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
North Carolina State University
Bachelor’s Degree in Computer Science
Skills Skills
  • Manages programs that may consist of a number of projects and processes of various levels and with different types of deliverables
  • Communicates program status, changes and risks to identified key stakeholders and upper TS management
  • Manages programs by adhering to ISO processes and the best practices outlined by the Project Management Office (PMO), including templates, workflows, and use of tooling
  • Controls the scope of the program and ensures that objectives remain consistent with the Technical Support strategy
  • Coordinates activities and resources across multiple programs and supporting projects
  • Defines and communicates the different roles and responsibilities within the program at the start of a program
  • Manages cross-functional programs that may include collaboration with multiple organizations, such as Technical Support, R&D, Marketing, Sales, Professional Services, IT, etc
  • Identifies, manages and documents risks associated with the program and communicates them to the program team, escalating to upper management when necessary
  • Provides guidance on program management processes, best practices and methodologies within the program and project teams
  • Creates, manages and updates program execution roadmaps
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15 Support Program Manager resume templates

1

Consumer Digital Support Program Manager Resume Examples & Samples

  • Design and lead implementation of an integrated customer experience: On-product + Web + Forums + Social Media + Assisted
  • Implement business strategies to achieve a radical simplification of the customer effort for HP Inc Consumer products, including policies, workflows, diagnostics steps/hurdles
  • Deploy strategies to shape traffic to optimize cost and customer experience
  • Define and implement a content management strategy based on top issue management and contact drivers for the different channels: Web, Social Media, Diagnostic Tool, Virtual Assistant, and other self-help technologies
  • Define closed-loop processes to dynamically manage content based on contact drivers
  • Work in close collaboration with HP Inc. WW organization to influence and define Digital business strategies and technology roadmaps, as well as its implementation
  • Develop process to measure the performance of the Digital Customer Experience
  • Ability and experience working in complex ecosystem of organizations and functions is desired
  • Experience and knowledge in process engineering, quality improvement and project management (i.e Six Sigma, PMP Certification preferred)
  • Broad knowledge and understanding of customer support industry, future trends and customer experience survey methods
  • Demonstrated business analytics skills
  • Excellent communication, negotiation and influencing skill
2

Citigold Sales Support Program Manager Resume Examples & Samples

  • Proven track record of project delivery within large investment banks
  • Excellent oral and written communication skills and ability to guide, influence and convince others across functional teams to drive results
  • Build and manage relationships with key stakeholders, organizations and business heads. Demonstrated ability to lead, motivate, inspire others and manage through influence
  • Maintain in depth and up to date knowledge of relevant companies and competitive industries
  • Self-motivated and capable of working autonomously with minimal management supervision
  • Welcomes new challenges and seeks the assistance from their network when required
  • Flexible, creative and feels capable to implement innovative ideas
  • Identification and ownership of issues and risks, tracking them through to resolution or escalation where appropriate
  • Strong customer service project planning, organizational, decision-making and problem solving skills
3

Service Sales Support Program Manager Resume Examples & Samples

  • Work with stakeholders to define and prioritize required improvements to the Quote to Cash operating model
  • Lead the timely implementation and Service Sales adoption of the Renewals Manager tool across the Theater Service Sales teams
  • Drive processes, tools and metrics focused on significantly improving “In Quarter” renewal rates and optimizing “Final” renewal rates” across The Theaters
  • Address current new and renew quoting challenges experienced across Care, Managed and Professional Services
  • Address promotions, trade-ins, and other market focused opportunities with PLCM Sales and Sales Operations
  • Work with Service sales and LoB teams to establish metrics focused on driving service portfolio upselling at point of attachment and renewal
  • Work with Service Sales and Channels teams to optimize partner renewal rates by leveraging the Renewals Manager tool, and introducing rules such as incumbency renewal parameters
  • As yet to be defined, collaborate across Mitel and PLCM in support of stakeholders to project manage the integration of Service Quote to Cash strategies, systems, tools and metrics
  • Bachelor degree required preferably in a Business or Marketing discipline, MBA and PMP certification preferred
  • 10-12 years of related project management experience in a high tech global service sales and/or services organization managing and delivering high visibility, complex Quote to Cash process improvements
  • Expertise in Service Sales application tools and processes with a proven ability to leverage this knowledge, working across service teams and other functional organizations to develop and implement key strategic initiatives
  • A strong collaborator and team player, with demonstrated experience managing global programs in a matrix organization across geographic organizations
  • A self-starter, with strong conceptual skills capable of working through alternative solution scenarios with other subject matter experts, often having to rely on less than complete data to formulate solutions
  • A proven Program Management expert, able to act independently to leverage various related methods and procedures in helping to solve diverse initiatives, spanning across the Quote to Cash operating model
  • Ability to comfortably and expertly interact and communicate with all levels of internal, partner and customer management
  • Proficiency with Excel, PowerPoint, Visio, and Microsoft Project Manager
  • Ability to multi-task and re-arrange priorities without losing focus or energy
  • Experience in influencing others to adopt to new ways of performing activities, through improved processes
  • Ability to work with minimal supervision, across multiple projects and timelines
  • Previous experience using Polycom audio and video conferencing technologies a plus
4

CSI Operations Support Program Manager Resume Examples & Samples

  • Partner with a team of program managers to help consolidate the coordination, tracking and communication of project requirements, priority and status to key stakeholders
  • Articulate the technology, requirements, goals and milestones of the CSI operations support team
  • Implement lightweight solutions for tracking and communicating multiple project statuses across multiple stakeholders
  • Conduct ongoing communication of team programs and reduce surprises by proactively managing risks
  • Build subject matter expertise, stay up to date on technology, and identify key partnerships to help define team roadmaps
  • Make the CSI operations support program transparent with great documentation, training sessions/tutorials, and blog posts
  • Hold project managers and stakeholders accountable for deadlines and results
  • Quickly identify stakeholder needs and design solutions to meet those needs in process, tooling, staffing or vendor integration
5

Cx-channel Support Program Manager Resume Examples & Samples

  • Working with global CX and Channels teams to define and deliver channel enablement programmes, particularly scaled online programmes
  • Accountable for all Channel KPIs in NA/ROW
  • Continually refining and improving the channel support experience, both for partners and their customers
  • Managing escalations
  • Supporting the development and delivery of partner training materials
  • Collaborating globally across CX, Channel and Customer Success teams
  • Experienced in channel programme management OR customer service in the technology sector, preferably both
  • You have existing knowledge of Dropbox products
  • You can communicate complex technical information in user-friendly ways
  • You can complete set tasks in a timely and effective manner
  • You are degree qualified in a business or technical discipline
6

Biometric Support Program Manager Resume Examples & Samples

  • Perform technical project management functions to support a DOJ program
  • Perform project planning and scheduling, and resource planning
  • Maintain the project plan and Integrated Master Schedule within a targeted cost and schedule variance
  • Set deadlines, assign responsibilities, and monitor and summarize progress of project
  • Responsible for complete engineering project development from inception to deployment
  • Responsible for recruitment, hiring, retention and supervision of a large and diverse project staff that will include application developers, systems admin, system security, database admin, network admin, systems engineers, systems test and systems test engineers
  • Function as principal liaison with the Government client and stakeholders
  • Effectively supervise and manage a team of subcontractors
  • Perform travel in support of all tasked activities
  • Effectively identify and manage risk for a very large program
  • Provide leadership in business process work sessions, project meetings and other meetings of project stakeholders
  • Knowledge of Government procurement and contracting rules and regulations
  • Proficiency with Microsoft Project, Microsoft Office and Agile project management tools
7

Biometric Support Program Manager Resume Examples & Samples

  • Perform technical project management functions to support a large DoD program
  • Perform project planning and scheduling, and resource planning. Maintain the project plan and Integrated Master Schedule within a targeted cost and schedule variance. Set deadlines, assign responsibilities, and monitor and summarize progress of project
  • Responsible for recruitment, hiring, retention and supervision of a large and divers e project staff that will include several project managers
  • Familiarity and experience leading project that employ Agile methodology and Software Development Life Cycle (SDLC)
8

Cycle Operation & Support Program Manager Resume Examples & Samples

  • Develops schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program and documentation. Help to deliver the GBU product development schedule and material to RBU and support their product launch on time with accurate product information
  • Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmap and schedules
  • Operating system management and planning for Consumer DT product lines and provide guidance for regions and product management for suitable operating system products with our consumer desktop system
  • Target total working experience around 3-5 years
9

SB Sales Support Program Manager Resume Examples & Samples

  • Experience working in Business Planning & Analysis role from either Marketing or Sales Promotion(Planning)
  • Able to create innovative Sales Programs and Initiatives to drive business
  • Proactive and can handle complex business problems without much supervision
  • Very deep analytical and problem-solving skills
  • Strong presentation abilities, someone who is able to influence and engage leadership
  • English proficiency required to interact with overseas sales and marketing leaders from time to time
  • Native Japanese is a MUST
  • Background in Consulting firm is a plus but not mandatory
10

Cx-japac Support Program Manager Resume Examples & Samples

  • Implementing clear service entitlements, covering: support offering, response time, customer service satisfaction, quality and SLA
  • Co-ordinating across all customer-facing support touch points for segment – spanning outsourced tier 1, tier 2 escalations, and self-service – to identify and address friction points, and to deliver continuous improvement
  • Providing direct support to customers as needed
  • Identifying and implementing region / country-specific refinements to service delivery where appropriate
  • Working closely with localization / internationalization in particular to ensure translation quality across all customer-facing touch points
  • Becoming an expert in all aspects of Dropbox products and user experience
  • Supporting cross-functional teams in the execution of product launches
  • Identifying, evaluating, and executing on opportunities to increase user happiness and to help users help themselves
11

Product Support Program Manager M Resume Examples & Samples

  • 5+ years Program Management
  • DoD or Defense Contractor Product Support Manager experience
  • 5+ years experience leading teams and team development
  • 5+ years working in a cross-cultural environment (U.S. or non-U.S.) with suppliers or customers
12

Patient Support Program Manager Resume Examples & Samples

  • Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls
  • Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes
  • Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs
  • Design and development of new projects including development of protocols, resource allocation and database
  • Ongoing evaluation of project strengths, weaknesses and potential areas for improvement
  • Participate in client meetings
  • Identify and implement staff recruiting strategies and participate in the hiring process
  • The Program Manager will also be assigned other duties and tasks as required from time
  • Science / healthcare background an asset
  • Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries
  • Experience in reimbursement considered an asset
13

Technical Support Program Manager Resume Examples & Samples

  • Works with the Upper Management to frame and launch new programs based on strategic needs
  • Manages cross-functional programs that may include collaboration with multiple organizations, such as Technical Support, R&D, Marketing, Sales, Professional Services, IT, etc
  • Manages programs that may consist of a number of projects and processes of various levels and with different types of deliverables
  • Manages programs by adhering to ISO processes and the best practices outlined by the Project Management Office (PMO), including templates, workflows, and use of tooling
  • Controls the scope of the program and ensures that objectives remain consistent with the Technical Support strategy
  • Defines and communicates the different roles and responsibilities within the program at the start of a program
  • Communicates program status, changes and risks to identified key stakeholders and upper TS management
  • Provides guidance on program management processes, best practices and methodologies within the program and project teams
  • Creates, manages and updates program execution roadmaps
  • Creates, manages and updates value roadmaps throughout program lifecycle to regularly measure the benefits gained by the program
  • Collaborates with other PMO team members on best practices and continuous improvement for the PMO
  • Bachelor’s Degree and 7-12 years of professional experience; Master’s preferred
  • Able to effectively deal with, and manage, ambiguity
  • Exceptional organizational, interpersonal, verbal and written communication skills
  • Able to effectively apply program and project management principles
  • Passionate about promoting process improvement
  • Knowledge/experience of basic Agile and Scrum framework
  • Experienced use of Salesforce Service Cloud
  • Experience with customer success, sales, or other customer-facing departments operations
14

Support Program Manager Resume Examples & Samples

  • Define, document, update and maintain processes and programs to launch new offerings to the Support organization. This include new offerings project plans, timelines, support procedures, tools/templates, etc
  • Partner with key stakeholders and other program managers involved in new offerings launches including representatives from sales, marketing, product management, development, and services,
  • Advocate on behalf of support for the new offering requirements to best prepare the support organization
  • Participate in cross-functional launch meetings
  • Assist in refining critical programs such as early adopters and fast followers
  • Work closely with the support management team to ensure the analysts are trained and prepared to support our customers with the new offerings
  • Manage plans for new launches to ensure smooth roll out
  • Develop a methodology to identify support headcount needs for future growth and new offerings
  • Clearly, concisely, and confidently communicate product roadmaps and timelines
  • Proactively manage changing priorities as required
15

Customer Support Program Manager Resume Examples & Samples

  • Develop an end-to-end training and certification plan for customer support teams (including both existing team members and new hires in ACC and tier 1) by leveraging training content developed by ShoreTel University and augmenting with lab exercises, soft skills training etc
  • Improve experience and skillset of customer support teams with continuous learning strategies, and develop subject matter experts
  • Primary liaison with new product introduction on product releases and develop full training plan for ACC and tier 1 teams
  • Liaison to ShoreTel University to provide feedback on training materials
  • Create knowledge base articles for the customer support teams, value-added resellers, and customers based on information collected from all departments within ShoreTel on known issues and best practices
  • Working with the worldwide business operations department, develop a knowledge exchange platform for customers and value-added resellers
  • The Customer Support Program Manager must be able to manage the teams’ daily activities, work independently, be self-motivated, and drive results
16

Sales Transaction Support Program Manager Resume Examples & Samples

  • Maintains account contract knowledge & assists in negotiation
  • Complex Proposal Development, Request for Proposal (RFP), Request for Information (RFI), & Pricing, as needed
  • Implements IBM & Shared Services strategic initiatives
  • Mitigation of issues & risks in direct relationship for the Service
  • At least three years of experience in a business setting with exposure to business controls and risk management
  • Demonstrated business writing skills
  • Experience driving a project to completion
  • Experience as a proposal or grant writer
  • Knowledge of IBM organizations
17

Product Support Program Manager Resume Examples & Samples

  • Manage, motivate and develop employees integrating C-17 / KC-46 technical and logistics representatives in a remote field environment, responsible for supporting daily operations through sustaining engineering airworthiness activities, technical troubleshooting, and spares activities. Collaborate with LC and EO managers to support all customer and mission requirements
  • Advise senior military officers and their designees; delivering high levels of customer service and satisfaction; working with government & civic leaders to promote Boeing's interests in this area
  • Monitor, report and execute budget and staffing plans
  • Develop and establish local policies, organizational structures and report performance to Executive Management
  • Familiarity with the Boeing and DOD supply systems and military maintenance practices and procedures is highly desirable
  • Prior C-17/KC46 experience is highly desirable
18

Patient Support Program Manager Resume Examples & Samples

  • RN/RPN designation an asset and may be required by specific programs
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
19

Partner Support Program Manager Resume Examples & Samples

  • Manage a set of regionally assigned Support Partners to ensure a high quality, accurate and efficient customer support experience
  • Lead and actively participate in setting partner objectives and KPIs and ensure they are met
  • Provide guidance to our Partner teams that will enable technical expertise through on-going training opportunities
  • Drive and scale support coverage by improving Knowledge Base adoption as a core foundation of the troubleshooting process
  • Promote and ensure delivery of continuous education to the entire Nutanix support organization on changes that impact the partner support engagement model
  • Collaborate with the larger Channel organization to continue to improve the overall partner support experience
  • Manage key metrics which will measure the effectiveness of the team in meeting key goals such as Customer satisfaction, efficiency and productivity. Continuously seek to improve processes and working practices to ensure that these goals are achieved, and that Nutanix continues to be a leader the industry regarding the overall customer support experience
  • Provide primary regional interface into support organization for other lines of business by establishing operational relationships across our field organizations. Act as an escalation point for high severity customer issues that arise from the partner, directly from customers or from other Nutanix functions
  • Actively engage in the overall strategy around the evolution of partner-led support delivery models
  • Work proactively with regional Channel Mgrs. to recruit new partners, plan training activities, and other partner related activities to meet Regions overall growth objectives
  • Analyze Customer trends and develop reports, dashboards and other internal tools that provide actionable data in support of the KPI’s within the Partner Support function
  • BA/BS undergraduate degree in technical or business related field
  • 5-7 years of experience in a technical support environment, handling highly complex issues
  • 5-7 years in a partner/customer facing environment, providing partner support to large enterprise customers
  • A self-starter with demonstrated experience in a partner management and/or a related business development role
  • Practical experience managing multiple support teams, including outsourcers, with a strong knowledge of all technical support functions and related engineering responsibilities
  • Strong understanding of operational infrastructure, metrics, processes, systems and tools for running a Worldwide Support organization focused on working via Outsourced partner channels
  • Critical to your success, you must exhibit technical acumen and be business-oriented
  • Demonstrated ability to engage, communicate with and present to senior level leaders and executives within the organization, both internally and with Partners/Customers
  • Ability to respond to high-profile, high-impact customer/product escalations in a way that drives customer loyalty Preferred Qualifications
  • Proven ability to manage complex processes and drive continuous process improvement
  • Excellent program management skills, including demonstrated ability to manage projects across teams where influencing skills are required
20

Brand Support Program Manager Resume Examples & Samples

  • Develop and operationally manage Product Support Hotlines
  • Measure, monitor and report on KPI’s with client as well as internal standards
  • Manage program to ensure profitability
  • Develop and adhere to budgetary guidelines
  • Develop and implement customized Standard Operating Procedures to accommodate the specific needs of specialty drugs
  • Assist pharmaceutical sales representatives by providing statistics on areas as defined
  • Serve as a liaison among patients, physician offices, payers and pharmaceutical company representatives for specific drug programs
  • Set up reports based on metrics
  • Manage data to ensure efficiency, good productivity and avoid duplication of efforts, etc
  • Conduct qualitative and quantitative analysis as directed by the BSS management team
  • Other duties assigned
  • Responsible for providing employees with timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments
21

Academic Support Program Manager Resume Examples & Samples

  • Under the general supervision of the Dean of Student Services, administer all aspects of the Leeward Educational Opportunity Center (EOC)
  • Develop, maintain, implement, evaluate and modify strategies to provide comprehensive post-secondary access services to the target population
  • Manage all grant activities, administer the budget and prepare accurate and timely reports for federal funding of the EOC project to comply with content, data requirements, federal and state agencies and University of Hawaii deadlines
  • Monitor budget allocation and expenditures on allowable costs, maintenance of accurate client data, project task completion and staff adherence to professional standards
  • Review all project activities and services to ensure that appropriate services are provided to the target population and that participant satisfaction is maintained
  • Network and partner with organizations and internal departments or projects that already service the target population
  • Oversee agreements with schools and organizations that work with potential participants; arrange information sessions; and participate in all aspects of recruitment and marketing
  • Develop, implement, review and modify a system to provide comprehensive on-site and outreach services and assistance to target population who seek to enter or continue a program of post-secondary education
  • Represent the college in responding to questions, findings and recommendations from Federal, State and University program reviewers and auditors regarding decisions, practices, organization, records, or any aspect of the EOC project
  • Monitor, implement and update electronic and on-line project services to ensure client access to appropriate educational and financial aid information and application assistance
  • Manage, monitor, implement and update electronic database system to record and track client demographic and educational information for both federal performance reporting as well as in-house informational reporting
  • Interpret, develop, implement, review and modify project policies and procedures to insure compliance with program review and audit recommendation
  • Monitor all changes in Federal, State and University regulations that affect the project
  • Supervise and train staff assigned to the project to ensure that appropriate advising and assistance is provided to all project participants. Prepare reports on participant achievements and program objectives
  • Work hours to include evenings, weekends, on- and off-campus
  • Possession of a baccalaureate degree in counseling, education, sociology, psychology, business, marketing, or related field and 3 year(s) of progressively responsible professional experience with responsibilities for program management of educational programs; or equivalent education/training or experience
  • Considerable working knowledge of principles, practices and techniques in the area of working with programs for under-represented or under-served populations as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies
  • Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with higher education and grants related to student affairs
  • Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner
  • Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials
  • Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals
  • Demonstrated ability to operate a personal computer and apply word processing software
  • For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations
  • Three years of experience administering programs that conducted student recruitment, counseling, and/or retention activities
  • Two years of experience working with at-risk adult special populations
  • Ability to prepare and maintain comprehensive records and routine reports using computer technology
  • Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated
  • Experience with adult education programs
  • Experience assisting students with financial aid and scholarship applications, and assisting adult populations complete college applications and the enrollment process
  • Demonstrated knowledge and ability in grant-writing and Federal compliance requirements related to grants management
  • Familiarity with Federal Department of Education TRIO programs and regulations or other Federal grant programs