Client Support Manager Resume Samples

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CC
C Carroll
Carlos
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Experience Experience
Dallas, TX
Client Support Manager
Dallas, TX
Swaniawski Inc
Dallas, TX
Client Support Manager
  • Participate in Performance Management process by writing and delivering Performance Appraisals and authoring goals and development plans for team members
  • To assist the Sales managers in maintaining and developing relationships with existing and new institutional clients
  • Identifying opportunities for continuous improvement within the wider business and work with team leaders, clients and internal partners to improve processes
  • Demonstrated record of developing employees to perform at a higher level and managing poor performers out of an organization
  • Work on back-up plans for disaster recovery coordinating with Managers working from different locations globally
  • Enhance existing proactive support strategies and develop new strategies to improve client interaction and overall client success
  • Assist with business recommendations to increase portfolio, product development, pricing, promotional programs, etc. to support client relationship
New York, NY
Technical Client Support Manager
New York, NY
Padberg, Larkin and Rutherford
New York, NY
Technical Client Support Manager
  • Assist in the hiring and management of staff, including temporary staff, to meet fluctuating customer demands and peak seasonal volume For Kidde and Edwards call centers
  • Define, create and deliver data analytics that will provide accurate data and analysis to inform internal decision making on staffing and productivity measures
  • Develop and manage call quality and work order accuracy programs and processes and develop call handling guidelines and scripting
  • Conduct department meetings and skip level meetings and work on, participate in root cause analysis, and identify and resolve breakdowns in policies, procedures and processes that impact and/or compromise world-class customer service
  • Deploy ACE tools and methodology to drive operational efficiency and standardization across the department, irrespective of business units. Work on, participate in root cause analysis, and identify and resolve breakdowns in policies, procedures and processes that impact and/or compromise world-class customer service
  • Lead and communicate on employee engagement actions during team’s operating rhythms
  • Identify opportunities to establish operational and headcount productivity gains where possible
present
Phoenix, AZ
Executive & Client Support Manager
Phoenix, AZ
Rath-Mitchell
present
Phoenix, AZ
Executive & Client Support Manager
present
  • Provide marketing and proposal support including maintenance of email distribution lists, team resumes and qualifications
  • Manage key relationships with client and internal stakeholders
  • Administer and manager contracts with International Lending Agencies, sub-contractors and inter-Deloitte firm to ensure compliance and timely administration
  • Support the International Lending Agency Center of Excellence through communication and proposal support
  • Support the creation of marketing materials and proposals
  • Arrange meetings, travel and conferencing
  • Exposure to Public sector consulting support, including contract administration considered an asset
Education Education
Bachelor’s Degree in Business Related Area
Bachelor’s Degree in Business Related Area
University of Florida
Bachelor’s Degree in Business Related Area
Skills Skills
  • Excellent knowledge and experience of sourcing, sourcing processes and eProcurement systems best practice and relevant compliance areas
  • Strong customer focus and excellent relationship management skills
  • Strong influencing skills and excellent communication skills
  • Strong commercial focus and good judgement
  • Strong cultural awareness and ability to deal with different cultural and social behaviours
  • Good interpersonal/stakeholder management skills and ability to interact at all levels
  • Strong history of data reporting, analysis and presentation development skills
  • Proven history/aptitude to work with internal software systems such as Salesforce, Tableaux and project management software
  • Advanced knowledge and experience with Excel & Power Point
  • A professional qualification/ MBA will be an added advantage
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15 Client Support Manager resume templates

1

Client Support Manager Resume Examples & Samples

  • To assist the Sales managers in maintaining and developing relationships with existing and new institutional clients. Assist in identify the servicing needs of our clients and take responsibility for ensuring that they are met. Identify other Invesco products in which our clients might have an interest in order to create new business opportunities
  • Coordinate and work with Legal, Institutional Support, Transitions Team, marketing and other internal Invesco wide departments, to ensure we provide effective client service and communication. Develop and maintain good relationships with all appropriate Invesco teams
  • Maintain, develop and deliver all Middle East management information both for the wider IVZ group and the team. Assist in the development and maintenance of client and activity plans
  • Develop and maintain excellent relationships with all appropriate INVESCO investment teams Maintain a deep understanding of the investment teams, products and strategies as well as the economic and market environment
  • Travel internationally to attend industry events, conferences, dinners and internal investment seminars. Maintain a familiarity with industry and Middle East issues
  • Ensure all activities are in line with TCF outcomes
  • Solid, proven experience of investment, clients and the Invesco business
  • Needs excellent knowledge of client requirements
  • Previous experience of the Middle East and Arabic speaking would be helpful
  • Strong customer focus and excellent relationship management skills
  • Strong influencing skills and excellent communication skills
  • Strong commercial focus and good judgement
  • Strong cultural awareness and ability to deal with different cultural and social behaviours
  • Self motivated, disciplined, organised and flexible
  • Resilience and decisive
  • Ability to work in pressurised and complex organisation
2

Client Support Manager Resume Examples & Samples

  • Distributes tickets to direct reports and monitors technologist workloads on an ongoing basis, ensuring appropriate and fair distribution of work
  • Ensures that aging tickets are resolved by the team
  • Maintains and updates work schedules for technologists
  • Manages and mentors a team of client support technologists, providing ongoing guidance, direction and feedback
  • Participate in Performance Management process by writing and delivering Performance Appraisals and authoring goals and development plans for team members
  • Manage direct employees to ensure quality, professionalism and standards are being met
  • Ensure training is provided as possible and within budget to ensure proper staff development
  • Ensures that IT hardware assets are managed properly and that accurate inventories are maintained by the team
  • Acts as escalation point for client desktop issues
  • Participates in the problem management process for large-scale issues
  • Identifies root causes and engages other IT teams and vendors for resolution
  • Identify and communicate new and ongoing trends to upper management
  • Leads and/or participates in projects that involve the team, including hardware, operating system and application deployments/upgrades and client equipment moves
  • Addresses ticket escalations received from clients and re-allocates the team’s workload as needed
  • Works directly with VIP clients to consistently address their technical needs on an on-going basis
  • Works to defuse high-tension situations
  • Hold weekly meetings with staff to ensure and facilitate communication within the team
3

Client Support Manager, Operations Resume Examples & Samples

  • 1 - 4 years experience with the Ticketmaster Host System
  • Knowledge of AccessManager, PCI, REPGEN, and the season event creation process is preferred
  • Archtics experience is preferred
  • Service oriented, with strong organizational and communication skills
  • Able to successfully handle multiple priorities
  • Certain degree of creativity, latitude, and problem solving is required
  • H.S. diploma or equivalent. BA/BS degree is preferred
4

Client Support Manager Resume Examples & Samples

  • Minimum of 2 - 3 years experience providing custom software solutions in a SaaS environment
  • Understanding of general HR processes and policies including, staffing, engagement, assessment, learning, and compensation
  • Demonstrated record of developing employees to perform at a higher level and managing poor performers out of an organization
  • Coach and train all team members on setting expectations, working with clients, solving problems, and overall product capabilities
  • Partner with internal teams throughout Kenexa, Client Services, and Sales to ensure client resources are well placed and client issues are well understood
  • Willingness to work in a collaborative, team environment
  • Customer service, verbal, and written communication skills
  • Provide quick problem solving techniques including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies
  • Liaise with software engineering, product management and technical consultant teams for up to date information on the tickets and escalations
  • Make sure all client tickets are resolved in agreed timelines with extreme service in delivering
  • Work on back-up plans for disaster recovery coordinating with Managers working from different locations globally
  • Send emergency client communications
  • Run weekly one-on-one meetings with line managers, weekly team meetings, and periodic skip level meetings with down line
  • Act as point person in the event of new product support rollout
  • Monitor time tracking and compliance to contact tracking processes
5

Digital Client Support Manager Resume Examples & Samples

  • Lead the client support responsibilities within the Digital Ops team
  • Manage the backlog of issues to deliver the best outcomes for our clients
  • Provide escalation point for the Client Support queries from call centre
  • Analyse, report and recommend on issues facing clients and the team
  • Prioritise internal and external resources to aide in solving of client problems
  • Communicate details of change, issues or advice to relevant technical and client service teams
  • Apply continuous improvement to our processes, people and platform
  • Adept at describing complex problems in simple terms
  • Excellent problem solving skills whether it be technical, or negotiating with other teams
  • Good technical knowledge of a "Digital stack" i.e. understanding networks, browsers, HTTP, mobile, databases and know the tools and methods to isolate and troubleshoot problems
  • Excellent time management and task prioritisation
  • Cool under pressure
  • Comfortable working/managing colleagues in overseas locations
  • Experience in a technical support capacity
  • Experience in a team leader capacity
  • A background in financial services is desirable but not essential
  • Experience with Splunk and/or AppDynamics will be well regarded
6

Technical Client Support Manager Resume Examples & Samples

  • Assist in the hiring and management of staff, including temporary staff, to meet fluctuating customer demands and peak seasonal volume For Kidde and Edwards call centers
  • Be responsible to lead and develop all team members and will be accountable for team performance, including meeting customer service level commitments
  • Utilize Avaya CMS, Case Ease, MS Office applications and other appropriate tools to ensure the highest levels of performance and quality that are consistent across the Function. Continualy evaluate and make recommendations for innovative technology solutions to improve service
  • Define, create and deliver a world-class order management and customer service organization by leveraging the synergies created by combining the Customer Service organizations, driving operational excellence standards, technology and web-based customer interfaces to improve the customer experience and internal efficiencies
  • Define, create and deliver data analytics that will provide accurate data and analysis to inform internal decision making on staffing and productivity measures
  • Develop and manage call quality and work order accuracy programs and processes and develop call handling guidelines and scripting
  • Be responsible for handling customer escalations appropriately and in a timely manner
  • Conduct department meetings and skip level meetings and work on, participate in root cause analysis, and identify and resolve breakdowns in policies, procedures and processes that impact and/or compromise world-class customer service
  • Deploy ACE tools and methodology to drive operational efficiency and standardization across the department, irrespective of business units. Work on, participate in root cause analysis, and identify and resolve breakdowns in policies, procedures and processes that impact and/or compromise world-class customer service
  • Lead and communicate on employee engagement actions during team’s operating rhythms
  • Identify opportunities to establish operational and headcount productivity gains where possible
  • Conduct periodic coaching (in accordance with established standards) and will complete and review annual performance evaluations for all team members
  • Identify critical problems that require immediate corrective action and will engage the assistance of the HR Leader as appropriate
  • Be responsible to consistently apply Corrective Action/Performance Improvement Plans in accordance with company policy
  • Be responsible to manage department staffing and budget within defined guidelines, including driving department efficiency to mitigate the need for Overtime
7

Lead KAC Sales / Client Support Manager Resume Examples & Samples

  • Manages Sales Support Team of nine (9) accountable on a daily basis
  • Manages overall workflow and provides solutions to efficiently and effectively meet our sales team and clients’ needs
  • Recruitment responsibilities for Sales Support staff
  • Proficient in Microsoft Office Suite; SalesForce.com, familiar with Viero and Radio Fusion or demonstrates ability to learn new systems quickly
  • Demonstrates competitive spirit
  • Highly motivated individual with excellent negotiation, and influence skills
  • Strong verbal communication skills, including pubic speaking and networking
  • Ability to start immediately is highly preferred
8

Key Client Support Manager Resume Examples & Samples

  • Experience in customer-facing roles for at least 5 years
  • Capable of leading conference calls and presentations. Professional communication both internally and externally
  • Able to pick-up and resolve customer issues efficiently
  • Able to understand and follow team processes and best practice guidelines
  • Able to work under pressure and think clearly in challenging situations in a logical manner and deal with multiple clients and streams of work, working closely with internal departments and third party suppliers
  • Able to liaise with clients, key stakeholders and management team to provide status updates on the progress of service improvement activities
  • Strong analysis skills
  • Personable and able to work in a team environment
  • Ability to quickly learn new applications & functionality
  • Background in payments and/or acquiring would be hugely beneficial
9

Client Support Manager Resume Examples & Samples

  • Developing long term strategic partnerships with key providers
  • Innovative commercial partnerships and service delivery
  • Act as an SME for the P2P process and systems, proactively identifying and resolving areas of weakness
  • Champion and lead initiatives to improve process compliance and system usage across a range of stakeholder groups
  • In line with the business case and systems strategy identify and prioritise opportunities for improvement, managing actions to streamline the end to end process, making it more efficient and cost effective
  • In line with relevant operational processes and Service Level Agreements (SLA’s), manage the escalation of complex issues to resolution
  • Act as the voice of GSSM Operations when facing off to the business and feedback process and service requirements back to the Operations team
  • Business / Finance degree or equivalent practical experience
  • A professional qualification/ MBA will be an added advantage
  • Experience of procurement Systems including SAP SRM7 and Business Warehouse Reporting Tools
  • Excellent knowledge and experience of sourcing, sourcing processes and eProcurement systems best practice and relevant compliance areas
  • Experience in P2P
  • Well organised and able to prioritise tasks, using judgement to manage/escalate issues
  • Good interpersonal/stakeholder management skills and ability to interact at all levels
  • Pragmatic with a logical and flexible approach to problem resolution
  • Develops effective peer and working relationships within/across teams
  • Leverages understanding of customers / consumers / suppliers / stakeholders to inform business decisions
  • Good commercial awareness with an understanding of the financial services industry
  • High Skillset in the following products or their equivalents: MS PowerPoint, MS Excel, MS Word
  • Experience in a procurement or system support / training environment
10

Account Manager / Client Support Manager Resume Examples & Samples

  • 10+ years’ experience in Oilfield operations environment
  • Thorough understanding of customer requirements as well as processes and procedures of the operating area
  • Specialized technical knowledge of company’s products and services
11

Client Support Manager Resume Examples & Samples

  • Background in project management and planning for diverse technical initiatives
  • Technical team leadership background
  • Experience developing programs that focus on identifying appropriate programming changes that add value, reduce inefficiencies and stabilize technical environments for large, complex enterprise applications
  • Strong service-oriented mindset and excellent communications skills
  • Recent experience working in multiple environments focused on process improvement and quality programs
  • Health provider information technology support experience required
  • Mid-level management experience preferred
  • Minimum of ten years of experience in leading IT support teams in a healthcare provider environment
12

Client Support Manager Resume Examples & Samples

  • Manage key projects for strategic business relationships with a significant impact on new business opportunities
  • Identify research methodology, conduct analysis, create, generate and distribute reports for internal and external review
  • Analyze data, identify trends and formulate recommendations to management through data analysis
  • Manage daily operational issues, needs, and SLAs
  • Assist with business recommendations to increase portfolio, product development, pricing, promotional programs, etc. to support client relationship
  • Collaborate with several internal customers (Sales, Business Development, Legal, IT Marketing, Operations, etc), with major external business partners (vendors, etc.) and key strategic customers to achieve business objectives
  • Assist with the development of goals, strategies and quality measures
  • Plan, organize and complete other special projects for manager
  • Minimal Travel to business meetings, trade events, or client functions
  • Bachelors Degree (or equivalent experience)
  • PC skill/knowledge in all updated versions of Microsoft office products, especially Excel, Access, and Powerpoint
  • Training in Salesforce, Tableaux and internal project management software will be required
13

Client Support Manager Resume Examples & Samples

  • To assist the Sales managers in maintaining and developing relationships with existing and new institutional clients
  • Assist in identify the servicing needs of our clients and take responsibility for ensuring that they are met. Identify other Invesco products in which our clients might have an interest in order to create new business opportunities
  • Coordinate & work with Legal, Institutional Support, Transitions Team, marketing & other internal Invesco departments, ensuring we provide effective client service & communication. Develop & maintain relationships with all appropriate Invesco teams
  • Self-motivated, disciplined, organised and flexible
  • Resilient and decisive
14

Client Support Manager Resume Examples & Samples

  • Provide on boarding/enrollment support for business development sales reps – primarily the Global Platform
  • Responsible for the accurate completion of sales packets and customized client information packets
  • Researches activation and achievement impediments that impact revenue cycle
  • Communicates with a variety of decision-makers to evaluate needs and propose solutions
  • Remains knowledgeable of company's products to facilitate sales efforts
  • Maintains electronic sales records and other administrative duties as required
  • Demonstrated ability to communicate with all levels of leaders (written, voice, and in person)
  • Ability to multi-task and keep a strong attention to detail
  • Demonstrated Global Platform experience
  • Demonstrated implementation management experience
  • Bachelor’s degree; (in lieu of BA/BS degree must possess minimum AA/AS degree and minimum 3+ years of merchant service experience)
  • Demonstrated knowledge of Microsoft Office (Excel, Word, etc)
  • Familiarity of PeopleSoft and Salesforce.com
  • Bank and/or financial services industry relationship experience
15

Client Support Manager Resume Examples & Samples

  • Some technical/operational background and understanding of how a credit/debit card transaction flows through the payment system as well as a general understanding of the electronic payments industry
  • Strong history of data reporting, analysis and presentation development skills
  • Advanced knowledge and experience with Excel & Power Point
  • Proven history/aptitude to work with internal software systems such as Salesforce, Tableaux and project management software
16

Regional Client Support Manager Resume Examples & Samples

  • Excellent understanding of CMB’s Onboarding and KYC processes
  • Proven experience of leading the delivery of excellent customer service, proactively looking for innovative ways to improve service delivered to customers
  • A comprehensive understanding of risk management and proven experience of ensuring compliance with relevant regulatory processes
  • Strong interpersonal skills with highly developed capacity to influence others
  • Ability to prioritise and work independently under pressure
17

Client Support Manager Resume Examples & Samples

  • First- and second-tier support for our various products
  • Interaction with clients and various internal engineering teams to drive problems to resolution quickly
  • Diagnose, solve and provide root cause analysis for application errors, data problems, and/or network issues
  • Manage remote software installations and upgrades
  • Manage a small team of support personnel across global geographies
  • Maintain knowledge base of support and troubleshooting procedures
  • Ability to deploy and support applications on various platforms and environments
  • Build and maintain successful client relationships
  • Deep sense of ownership and commitment
18

Client Support Manager Resume Examples & Samples

  • The primary objective for this role is to lead and motivate the Client Support team to ensure they deliver the best client service possible while ensuring proper policies and procedures are maintained
  • You will be responsible to deliver on KPIs: SLAs and NPS are key to understanding the current state of Client Support and it is vital these are both delivered to expectations
  • Act as the first point of escalation when clients aren’t receiving the service expected
  • Able to build strong relationships with our clients, understanding how they are using our tool and ensuring they are getting the best ROI
  • Strong inter-departments communication skills with an understanding of what the other departments do including Managed Services, Professional Services, R&D to ensure clear communication channels on projects, outstanding issues and bugs are managed and timelines are kept
  • Experience in managing a client services team, 3-5 years
  • Strong understanding and experience, 6-7 years, of Client Support mentality and processes
  • Proven ability to develop team members to get best result and build a Centre of Excellence
  • Ability to learn the product and willing to get “hands-in” working tickets as well as managing the regional team
  • Experience supporting analytical/reporting software
  • Understanding server configurations, Windows infrastructure and network configurations
  • Knowledge of .NET, PowerShell, SQL
19

Executive & Client Support Manager Resume Examples & Samples

  • Provide executive level support to the Partner and Director (PPD group) to include Outlook Calendar management, Inbox management, Deloitte applications support, including time and expenses
  • Draft client correspondence and interact with clients as directed
  • Arrange meetings, travel and conferencing
  • Provide marketing and proposal support including maintenance of email distribution lists, team resumes and qualifications
  • Support the creation of marketing materials and proposals
  • Manage key relationships with client and internal stakeholders
  • Support the International Lending Agency Center of Excellence through communication and proposal support
  • Act as project manager for major Requests for Proposals (RFPs) by maintaining a database and schedule for RFPs and following up with the team to meet delivery deadlines
  • Administer and manager contracts with International Lending Agencies, sub-contractors and inter-Deloitte firm to ensure compliance and timely administration
  • Bachelor’s degree in business related area or equivalent experience
  • 8-10 years relevant experience as an Executive Assistant and / or project management in a professional services firm is required; Experience in a consulting support background is preferred
  • Exposure to Public sector consulting support, including contract administration considered an asset
  • Advanced Microsoft Office Skills (able to create pivot tables, data analytics, excel spreadsheets)
  • Ability and demonstrated history to interact with “C” Suite executives
  • Experience with MS Project
  • Ability to prepare presentations including charts, graphs and tables, speaker notes and handouts
  • Ability to understand, impact and influence a diverse stakeholder group
  • Ability to multi-task for a complex, virtual team across multiple countries and time zones
  • Able to supervise, direct and review results of assignments, projects and programs
  • Effective organization skills, time management and strong attention to detail
  • Ability to work well in a culturally diverse team-oriented environment
20

Intermediary Client Support Manager Resume Examples & Samples

  • Manages staff. Provides guidance, training and motivation as necessary to develop staff. Hires, evaluates and counsels crew. Follows corporate disciplinary procedures per established Vanguard standards as required. Sets performance standards, reviews performance, provides feedback, and recommends wage increases in accordance with all applicable Human Resources policies and procedures
  • Oversees the daily operations of the intermediary client support team, including managing support capacity, client and broader book of business issues, and relevant regulatory and compliance requirements. Keeps the Mutual Fund Administration management team updated as it relates to book strategies, client trends, and relevant operational issues
  • Partners with Intermediary Account Managers to define, manage, and refine (as needed) the book of business strategies. Takes the lead on assessing the internal and external landscape to define book of business strategies for the department and client base
  • Participates as a key contributor in defining and implementing business plan objectives for the Intermediary Client Account Management department
  • Partners with key business contacts in FAS and across the enterprise to identify and resolve issues associated with FAS Intermediaries and Vanguard clients. Proactively builds relationships to ensure support for clients’ needs
  • Develops recommendations and executes on action plans related to book strategies and general process improvements
  • Understands the needs and expectations of internal and external clients (including Intermediary Client Account Managers) and ensures that the staff are trained to meet their needs
  • Undergraduate degree or equivalent experience required. Graduate degree preferred
  • Ability to obtain FINRA registered Series 6 & 26. Can keep Series 7 & 24 in lieu of 6 & 63 if already licensed
  • Minimum 5 years general experience and 5 years industry. Supervisory or management experience preferred
  • Effective interpersonal skills and proven ability to develop staff
  • Ability to work effectively with various levels of management and across business lines
  • Experience in client-facing position preferred
  • Understanding of operational environment preferred
  • Knowledge of mutual fund industry preferred
  • Experience with relevant systems/applications preferred
  • Potential for travel as needed
21

Client Support Manager Resume Examples & Samples

  • Integrations
  • De-integrations
  • Statement reviews
  • Pricing questions
  • Inventory, warehousing, freight, fulfillment and returns questions
  • Audits
  • EBook processes
  • Sales transaction issues
  • General service-related questions including contractual issues and concerns
  • Systems support and ad hoc training
22

Client Support Manager Resume Examples & Samples

  • Partnering with internal areas, such as Financial Crime, Enhanced Due Diligence (EDD) and the Risk Assessment Unit (RAU) and making the appropriate challenges and negotiations in line with policy,
  • Exercising judgement and autonomy to ensure the appropriate level of diligence is undertaken and complex KYC cases or issues are resolved
  • Proactively initiating contact with clients, including senior management and company representatives of global institutions
  • Managing a workflow of clients ensuring that tasks are prioritized and balanced to meet the demands of the business
  • Acting as subject matter expert in KYC and promote a greater understanding of operational controls within the business teams in order to embed a risk aware culture
  • Identifying opportunities for continuous improvement within the wider business and work with team leaders, clients and internal partners to improve processes
  • A track record of delivering results through building strong customer relationships
  • Confidence, with experience in identifying and satisfying client service needs
  • Being digitally astute and pro-active with self-development
  • Strong interpersonal skills with experience in managing internal stakeholders
  • Planning & organisation skills with initiative and the ability to multi-task
  • An understanding of corporate banking products and services combined with experience in a control and rigour environment, including risk management
  • Being qualified or working towards a Financial Professional study qualification, preferred
  • Online Assessments (60mins): We'll then ask you to complete three online assessments. You’ll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail
23

Client Support Manager Resume Examples & Samples

  • Manages national and/or regional accounts as assigned for reoccurring national customers to include proactive communication and weekly/monthly contact. Handles direct interaction with Franchisees and/or customers
  • Plans and executes sales strategies for the service line on a national basis to high volume clients
  • Sells additional services to meet current customer business needs
  • Handles issue resolution, tracking, and reporting by using sales software and analyzing customer issues
  • Organizes and coordinates resources for RFP response, including Franchisee involvement
  • Coordinates, prepares, and edits customer presentations and other customer related collateral
  • Works with sales team to implement new national accounts, such as site selection, bidding, and implementation
  • Maintains and distributes new customer information
  • Develops and implements processes and procedures for sales and systems to support sales activities
  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading
24

Executive Assistant / Client Support Manager Resume Examples & Samples

  • Providing assistance to customers in ensuring ease of running day-to-day operations ( in a typical Business Accelerator setup)along withCoordination of office activities and operations, to secure efficiency and compliance to company policies
  • Manage phone calls and correspondence (e-mail, letters, packages etc.)
  • Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes
  • Track stocks of office supplies and place orders when necessary
  • Submit timely reports and prepare presentations/proposals as assigned
  • 3-5 years experience as a Customer Support / Service Executiveor relevant role with Gov Con background
  • General Office Management experience
  • Outstanding communication and interpersonal abilities
25

Client Support Manager Resume Examples & Samples

  • Lead a team of support professionals to provide an exceptional client experience resulting in a decreased average speed of answer, increased first contact resolution, and increased client satisfaction
  • Mentor, coach, and develop individual contributors to increase their effectiveness as well as employee engagement
  • Work across departments to modify processes and policies to improve the client experience
  • Manage and diffuse client escalations, using them as an opportunity to turn those clients into promoters of AcademicWorks/Blackbaud
  • Enhance existing proactive support strategies and develop new strategies to improve client interaction and overall client success
  • Manage all aspects of product releases from a support perspective to deliver a quality client experience while eliminating volume increases
  • Managing all aspects of the support team
  • Being available to your team for any assistance they may require including case escalation, client complaints, and process and workflow guidance
  • Addressing all performance areas promptly and consistently, identifying the root cause of any performance issues, and creatively assisting your team in developing these areas
  • Ensuring we respond to client requests in a timely manner and resolve client issues in the most efficient and effective way resulting in best in class satisfaction scores
  • 2 years of experience successfully serving as a Team Manager or a Support Lead at AcademicWorks/Blackbaud or equivalent experience in a leadership position elsewhere
  • Proven experience driving case deflection and/or managing employees
  • Strategic leadership
  • Proven ability to drive results and influence across departments
26

Client Support Manager Resume Examples & Samples

  • Experience managing WMS Implementations
  • Experience managing external clients
  • All candidates must have clear and strong communication
  • Candidates must not require sponsorship
  • All candidates must sit on site, no remote work is allowed