Manager Production Support Resume Samples

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NL
N Lowe
Noelia
Lowe
685 Roberts Extension
Dallas
TX
+1 (555) 688 0447
685 Roberts Extension
Dallas
TX
Phone
p +1 (555) 688 0447
Experience Experience
Houston, TX
Manager Production Support
Houston, TX
Rogahn-Treutel
Houston, TX
Manager Production Support
  • Establish and execute the forums to manage vendor and customers (i.e. line managers) on an ongoing basis
  • Lead, develop and motivate team members through sharing and exhibiting best practices, coaching, mentoring, performance management and development planning
  • Lead the support team’s activities, which primarily focus on the key ITIL process, such as incident management, problem management & service management
  • Manage and role model the support team’s incident response including proactive communication of progress and expectation management
  • Governance of, and collaboration with, managed service provider teams as it relates to the production environment
  • Actively review and analyse data to ensure quality and provide insights into the performance and capacity of our systems
  • Perform successful end to end BCM tests within the agreed timeframes in the BCM frameworks
Dallas, TX
Production Support Manager Senior
Dallas, TX
Stanton, Treutel and Balistreri
Dallas, TX
Production Support Manager Senior
  • Manages timely processing of daily production batch jobs running on multiple scheduling systems
  • Manages the timely processing of daily production batch jobs running on multiple scheduling systems
  • Manages production processing of all interfacing application products and services
  • Coordinates installation and testing of operating system hardware and software
  • Coordinates the installation and testing of operating system hardware and software
  • Makes personnel decisions including hires, promotions and disciplinary actions
  • Provides status reporting to management for assigned shift
present
New York, NY
Senior Manager, Digital Production Support
New York, NY
Roberts, Little and Padberg
present
New York, NY
Senior Manager, Digital Production Support
present
  • Creating and maintaining a process for open communication between product and IT teams
  • Ensuring governance standards are applied across all digital environments
  • Strong analytical thinking
  • Drive to provide leadership and direction for accomplishing goals and taking ownership from strategy to execution
  • Work closely with the product owners responsible for overseeing online product development and management for automated and non-automated buy and maintenance flows
  • Analyze production reports (outages, scheduled downtime, bugs, etc.) to determine causes of nonconformity with product specifications and/or operating production problems
  • Partner with IT teams to resolving technical and non-technology related issues impacting multiple teams/groups, escalating to management and managing the resolution
Education Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
California State University, Northridge
Bachelor’s Degree in Marketing
Skills Skills
  • Strong commercial and business acumen
  • Highly developed communication and influencing skills
  • ITIL certified
  • Experience in software development
  • Advanced skills with key mainframe technologies: COBOL, JCL, Easytrieve, CICS, IMS, Endevor, Remedy, ITIL, z/OS, OPC/A, Websphere MQ, DB2
  • Tertiary qualifications in computer science or related discipline
  • Significant experience in managing technologies, associated risks and working in partnership with external suppliers
  • Proven Technology leadership experience and exposure to a support area in a complex environment
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11 Manager Production Support resume templates

1

VP-senior Production Support Manager Resume Examples & Samples

  • Day-to-day support of related outages
  • Enhance the current outage management procedures, emergency response procedures, recovery strategies, and automated notification tools
  • Provide release and deployment support to all ESA and non ESA platforms
  • Provide improvements to monitoring and RFB coverage, focusing on automation were appropriate
2

CIB Ops-quality & Production Support Manager Resume Examples & Samples

  • Support current and future commitments which require effort/work to be performed on the OFAC Global Strategy
  • Participate and establish meetings with the appropriate subject matter experts to review and understand specifics on requirements
  • Manage OFAC CSU Business Support and Quality Management team ensuring KPIs are met and Quality is a top priority in the processing of work
  • Develop staff and Identify opportunities for process improvements
  • Balance the needs and foster a relationship between the business and the support teams
  • Collaborate and support respective teams to ensure deliverables are met on a timely basis
  • Team work. Create a positive team environment
  • Management of Staff
  • Multi-tasking
  • Issue resolution
  • Organizational skills
  • Oral & written communication
  • Leadership
  • Strategic planning
  • Budget management
  • Ability to think globally
  • Proficient in Microsoft Office products, MS Project, and Visio
  • Compiling data, defining and documenting business requirements
  • Managing, organizing, and prioritizing multiple tasks and responsibilities
3

Equities Production Support Manager Resume Examples & Samples

  • Extensive interaction with the associated development teams and other support desks
  • Considerable involvement with customers to understand their problems and requirements
  • Coordinating incidents and communicating impact back to senior stake holders in business and technology
  • Ensuring that Operational standards are well understood and adhered to
  • Ensuring regular DR / BCP testing is managed
  • Contributing ideas and solutions towards improving team & business processes
  • Driving operational excellence and best practices across the teams
  • Achieving team performance based KPIs
4

Manager Production Support Credit Card Resume Examples & Samples

  • Effectively manage all production support related system interfaces to provide seamless support to customers, branches and operating units for credit card functions. This includes researching and making recommendations for technical parameter changes in the First Data Credit Card Platform systems as well as providing recommendations for technical parameter changes within Visa/MasterCard, Distributed Data Systems, ScotiaGlobe and other Bank related systems/applications. This accountability requires knowledge, in-depth research, extensive planning and careful mitigate of operational risks
  • Effectively manage production items for customer accounts, First Data card platform parameter configuration or various system interfaces to ensure production support responsibilities are discharged in a manner, which promotes professional service consistent with Scotia Service Standards and Procedures. Quickly analyse and determine the most critical items that need to be considered for effective decision making, synthesize complex problems and connect, what may appear to be unrelated issues or trends to resolve obstacles. Make judgement calls and take action inclusive of making appropriate resources available to effect timely restore of service levels. Ensure investigations commence immediately and fixes are developed, thoroughly tested and implemented within the shortest time frame possible
  • Effectively manage designated credit card production issues through all end to end stages by developing production supporting issue proposals, determining scope and stakeholder resource requirements and timelines for assigned tasks. Act as an integral stakeholder and key decision-maker during the initiation and development stage of each issue and assume direct accountability for problem resolution planning, analysis, design, implementation and closure
  • Effectively manage preparation of System Service Requests (SSR) or Card Platform Production enhancements/deliverables, by documenting requirements, managing resources, establishing priorities and ensuring commitments are met in line with agreed to schedules. Work closely and effectively with International Banking Systems or vendors, appropriate user groups and development staff, to secure consensus and co-operation in a timely manner. Liaise with appropriate country and product groups to identify policy, legislative and strategic changes which may affect system and operational changes
  • Effectively manage credit card production resources to ensure assigned workloads and procedural documentation are completed in line with agreed to schedules and maximum productivity is achieved. Lead the requirements of approved production releases to ensure high quality products are delivered on time to meet or exceed customer satisfaction. Lead the implementation of critical production applications ensuring user needs are fully understood, met or exceeded through system functionality, integrity and operating documentation. Anticipate how new changes may impact the Branch & Operating Units environment and link tasks across functions to minimize down time
  • Provide effective leadership that is aligned to the Bank’s core values; pro-actively foster team building focussed on meeting established objectives and organizational goals. Provide direct reports with the necessary guidance and opportunity to excel in their jobs. Encourage and recognize both individual and team achievements. Inspire staff to upgrade their skill sets to optimize our human talent and assets; monitor and record performance fairly and objectively
  • The ability to pro-actively coordinate and manage many high priority items concurrently. This requires the incumbent be adept at organizing personal efforts to cope with unscheduled demands, including travel outside Canada
  • Advanced computer skills are essential to the effective management of the workload of this position. Specifically, the incumbent must be conversant with Microsoft Office (Word, Excel, PowerPoint and Project) software packages
5

Data Quality Production Support Manager Resume Examples & Samples

  • Coordinate with Wholesale Credit Data Stewards to manage a master list of data quality rules specific to the delivery of wholesale credit that is fit for purpose for various supply chains
  • Create and maintain guidelines specific to creating effective data quality rules
  • Create and maintain data remediation processes specific to the type of defect and source of the data
  • Assist in defining data quality controls and metrics
  • Assist with the design and monitoring of data quality scorecards and dashboards
  • Support the root cause analysis process for identified data defects
  • Support the remediation process for identified data defects
  • Support compliance with Enterprise Data Management Standards specific to data controls and data quality
6

Global Production Support Manager Resume Examples & Samples

  • Experience managing support teams
  • Service orientated
  • Proven experience and knowledge of support processes, implementation
  • Experience working in a support/development role
  • Ability to communicate effectively
  • Knowledge of complex infrastructure
  • Experience working in a regulatory/compliance environment
  • Experience supporting reporting systems
  • Knowledge of Investment Banking
7

Systems & Production Support Manager Resume Examples & Samples

  • Responsible for managing a team including providing feedback and performance appraisals, scheduling, training, and staffing issue resolution
  • This manager will foster collaborative relationships with technology, operations and end users to identify, recommend, develop, implement and execute technology solutions and acceptance testing processes
  • Provide leadership, guidance, oversight and subject matter expertise to facilitate the process for the implementation of minor enhancements
  • Manage the life cycle of systems issues and problems through root cause analysis, to the completion of associated error resolution tasks of problems resulting from incidents in the production environment
  • Establish and oversee a training program for Legal systems; Design and develop training solutions to support instructor-led, self-directed or blended online training models as required
  • Establish a process for and manage the systems help desk
  • Provide leadership and direction in the management of all UAT activities
  • Orchestrate and drive the successful & timely completion of these activities to achieve the business goals, including the identification & resolution of risks and issues, which impact delivery
  • Coordinate and manage COB and production check outs for legal applications
  • Ensure Processes and Procedures are established and documented in relation to all System Administration activities for all legal systems
  • Responsible for understanding and interpreting technology documents such as BRD’s, MDD’s, TDD’s and release notes, assessing the impact on the system and end users and translating to actionable processes for implementation
  • Demonstrated leadership in an operations and/or project management role
  • 5 years experience managing people
  • 6-10 years experience working for a global organization in a technology related environment
  • BA degree in MIS or related computer field
  • Experience in delivering training solutions
  • Excellent communication skills (oral and written)
  • Flexible, adaptable, responsive, positive
8

Global Production Support Manager Resume Examples & Samples

  • Knowledge of the traded products or trading systems
  • To Managed a Global Production Support team (size 15+) - +7 years
  • Technical experience with SQL, Autosys, UNIX, Windows and Python
  • ITIL knowledge
9

Global KYC Risk Processes Production Support Manager Resume Examples & Samples

  • Build and maintain relationship and communication processes with internal customers, supported business sectors, as well as with the IT organization in support of the production support processes
  • Manage global teams to ensure that all change requests are reviewed for impact, logged and tracked through resolution, and that the appropriate approvals are obtained
  • Define, monitor, and recommend remediation of the overall data quality used in the case management tools
  • Manage global teams for communicating to users on system issues, maintenance and system status
  • Serve as Subject Matter Expert for Case Management Tool functionalities
  • Work with Senior Management as well as Technology and Business stakeholders to provide end to end application support and monitoring
  • Manage global teams to ensure that SLAs are completed on a timely basis
  • Manage global teams for ensuring that the Risk and Control Team are provided the necessary documentation related to changes and problem tickets as requested
  • Manage global teams for advising and escalating on any prolonged or major issues identified
  • Manage global teams to notify all business areas and managers of any system downtime or delays in reports or alerts and maintain appropriate tracking logs for these issues
  • Stays informed on and communicate recommendations for new policies and procedures to maintain efficiencies in system management
  • Manage global teams to ensure that all support team members adhere to change procedures
  • Manage global teams to develop and maintain appropriate support procedures and SLA that are compliant with guidelines
  • Manage global teams to ensure integrity of documentation of change request and problem tickets
  • Drive continuous improvement programs across all areas of responsibility
  • 6-10 years related experience, production support management, IT support supervision, or project management role preferred
  • Know Your Customer/Name Screening experience a plus
  • Demonstrated ability to communicate effectively to different audiences
  • Demonstrated ability analyzing and assessing root cause of data quality issues, and recommending remediation
  • Must have the ability to work and supervise a team environment
  • Ability to communicate, educate and support a large user base
  • Adapts and works well with diverse individuals
  • Ability to maintain lasting business relationships
  • Motivates others to achieve performance goals
  • Strong user of Microsoft Office suite of products
  • Ability to multi-task & appropriately prioritize tasks
  • Ability to read and understand database schemas (Oracle, SQL Server, etc.)
10

Power Generation Production Support Sub-section Manager Resume Examples & Samples

  • Resource management of production support engineers, including but not limited to
  • O Increasing technical capability and resource capacity through training and hiring
  • Bachelor's degree from an accredited university or college
  • A minimum of 10 years of experience leading multi-disciplined engineering teams
  • Ability to document, plan, market and execute programs
  • Experience in engineering role within aerospace industry
  • Experience managing direct reports
11

Service Delivery Manager With Production Support Resume Examples & Samples

  • Over all 10+ Yrs. of strong Production Support and Delivery manager experience
  • Strong experience in Production support management, Portfolio management, Contract management and financial management
  • Good knowledge in ITIL and ITIL certification is a plus
  • Experience in providing support for 24/7 to desk support team from offshore with minimal presence at onsite
  • Knowledge in different technologies (Java/J2EE, ETL and Oracle fusion middleware) would be a huge plus
  • Responsible as a selivery manager for a number of development projects
  • Portfolio manager - This includes owning the overall delivery, customer relationship, business development, resourcing and portfolio financials (invoicing, pricing, forecasting, contracts etc)
  • Excellent written and verbal communication skills are must
  • Experience in Onsite / offshore model
12

Software Production Support Manager Resume Examples & Samples

  • Project Management and Leadership: Ensure that the team meets scope, quality, time, and budget targets. Accountable for project planning, execution, monitoring, risk management, and achievement of the targets set for the project. Accountable and responsible for the delivery of the scope within the agreed level of quality, timeframe, budget, and other agreed KPIs/SLAs. Display in-depth technical, hands-on knowledge of the operation systems, serve as a professional authority, and lead the team during crisis
  • People Management: Attract, develop, and retain talent to build and maintain an effective team. Encourage team work, motivate, inspire, and act with ethical standards. Responsible for recruitment, onboarding, performance management, compensation, development/training, growth of the team and team members, and overall employee care. Lead the team by example and serve as a role model
  • Quality: Predict risks (quality, timeline, and budget) regularly, and take necessary mitigation measures that lead to high-quality production, stable BAU, and predictable operations. Lead continuous improvement, root cause analysis, lesson learned, and prevention processes. Ensure that SLAs for key parameters are monitored and met
  • Effectiveness, Efficiency, and Excellence: Prioritize activities (self, team, external).Understand and implement reuse of best practices and follow up on them. Motivate the team to strive for excellence by setting and achieving ambitious but reasonable goals. Responsible for smooth/error-free operation using a range of tools
  • Change Management: Plan the implementation process to mitigate the impact of differences between the future and current state, and be part of the PRR committee. Support the execution of plans with related employees, managers, and business leaders, analyze failed CCs, and implement lessons learned. Serve as gatekeeper for all production changes, oversee scheduled changes in production/operation, and attend change control meetings. Ensure production readiness for new releases (part of the approval chain of the PRR committee).Own the monitoring (planning, requirements, analyzing, defining levels, and so on)
  • We are seeking a technical hands on leader who has had specific experience leading a production/development teams delivering software solutions (preferably experience in telecommunications market, but not required)
  • Someone who has preferably started their career in production support, or working in a shifted environment providing production support and understands what it takes to meet customer SLA’s
  • Has come from a technical background, development, release management, production development and support. Someone who can rally the troops and be technical and professional leader. We are not looking for someone who has just management projects. We want a leader of people, process, and production support in a fast paced environment
13

Manager IT Order Management Production Support Resume Examples & Samples

  • Manage the primary Order Management System and applications in a 24x7, high-availability environment
  • Lead issue escalation problem solving and remediation
  • Maintain up-to-date knowledge of technology, business processes and practices to continually improve applications and systems processes
  • Experience with regular software delivery cadence into a complex environment
  • Recruit and hire new associates. Provide supervision for direct reports including hired services contractors. Establish individual performance goals, review performance against goals and provide coaching for Associate development
  • Ensure department and team members are focused on the right priorities
  • Ensure all areas of responsibility are fully operational, maintaining stability, reliability, and sustainability
  • Experience with monitoring tools and the core understanding of preventative alerts and actions prior to production related impacts
  • Accountable to achieve exceptional service and support of all software applications and systems including root cause identification and solution recommendation
  • Ensure successful and timely delivery of all project components within area of responsibility following methodologies, standards and strategies
  • Responsible for working with our Application Development team, vendors and Release Management team to plan, implement, and test new releases into our production systems environment
  • Ownership of building working relationships with our business partners, development engineers and Problem Management teams for driving for resolution of complex issues
  • Manage the communications, escalations and expectations of the business as it pertains to system availability and application performance
  • Work with the technical leads and Application Development teams in controlling and maintaining the health of the applications
  • Provide management with analysis of current applications and systems processes and performance. Make recommendations to management on opportunities to apply systems technology to improve business process
  • Assist to oversee the delivery of special projects and small enhancements; assisting with planning, resourcing and execution as needed
  • Evolve existing support tools to automate repeatable support processes, streamline operations, expand customer services and facilitate reporting of support metrics. This includes evaluating and recommending new tools where appropriate
  • Schedule and balance resource priorities to ensure support coverage
  • Review statistics, validate or challenge the way things have always been done and identify areas for process and/or support tool improvements and efficiencies
  • Bachelor’s degree or 12 years relevant work experience
  • A minimum of 8 years of overall technical experience
  • Minimum 2 years of experience managing an application support group
  • IBM iSeries: RPG, Free, CL, CLLE, SQL and MQFree, CL, CLLE, SQL and MQ
  • Experience running a support organization for a medium to large size organization with revenue demand near $1 billion, or large
  • Experience with Order Management Systems or, large scale transactional applications
  • Familiarity with PCI, PII and Sox compliance
  • Experience with ticket tracking systems, preferably “Service Now”
  • Must have previous experience with running a support organization for a medium to large size corporation with revenue demand near $1 billion. Larger is preferred
  • Understanding of budget both capital and expense would be helpful but not required
  • Must have experience with the standard management functions such as hiring, conducting performance reviews, coaching and counseling staff
  • Must be willing to work the hours needed during critical production related issues. This may require assembling a SWAT team to address a particular problem during the day or after hours
  • Must be comfortable communicating to higher levels of management and be capable of articulating the current landscape or recommend suitable next steps during these issues
  • Must be committed to full ownership of their team with regards to designing and building a solid team that is working to implement the necessary safeguards, monitoring and overall stability of the application(s)
  • Understand true value of business initiatives, process and or strategies. Must work with the business to understand their process and identify critical areas of concerns
  • Must be comfortable being a change agent for the department with regards to cultural, processes and other critical production related items
  • Own overall domain (applications suite, systems environments, methods, processes, etc.) within area of responsibility including security, reliability, scalability and systems stability
14

Manager of N-tier Production Support Resume Examples & Samples

  • Develop, communicate and drive application delivery for N-Tier Enterprise applications in Membership, Medicare and web services to include implementation of new systems into stabilized support model
  • Institutionalize application service provider (ASP) support models
  • Lead various teams of technicians to perform design reviews on project deliverables, post-implementation reviews, root cause analysis, and mitigation solution for production problems
  • Work with application development to ensure appropriate turn over and support is in place as projects move to production
  • Act as a liaison with business partners across multiple business units as well as IT counterparts inside and outside Membership IT. Manage relationships with managers from the business, suppliers, and IT
  • Build a strong partnership with the business to ensure delivery of systems which meet business needs and direction. Work with business units to understand business needs and arrange appropriate resources to support applications
  • Accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from suppliers
  • Working collaboratively with the Director, providing strategic insight into future product direction and identify team capabilities necessary to support product direction
  • Directly accountable for managing core budget and track spending against established budget
  • Establishing monitoring and high availability of complex interfaces including, MQ series, information brokers, database triggers, and error management
  • Drive production support of our SOA services by leading team to participate in code reviews of Java and SQL code, designing and writing services, cross-training to build and write services when/as applicable, providing overall direction for incident resolution with root cause analysis and prevention plan delivery
  • Provide support for highly complex technical application which would include: UNIX, Lines, CITRIX, MQ Series, Information brokers like WAS, Oracle, data replication – Goldengate
  • Support of JAVA, PL/SQL applications
  • BA/BS degree in related field and/or 4 years of equivalent work experience
  • A minimum of 5 years of progressively responsible management experience in following areas: planning, budget/financial management and staffing
  • A minimum of 5 years of related IT experience including IT Project Management
  • Advanced knowledge of own area of functional responsibility and working knowledge of other IT functions
15

L Production Support Manager Resume Examples & Samples

  • 8+ years of relevant IT experience (Production Support, SDLC- Waterfall / Agile) out of which 5 years preferably in financial services industry
  • Candidate must have experience working as L2 Application Support Manager
  • Strong People Management Skills. Candidate will be responsible for Mid Year and Year End Reviews, Development Plans, etc
  • Able to Support users on complex technical issues, data issues, problems related to supported app
  • Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement
  • Must be a self-starter, motivated, innovative and capable of providing technical solutions
  • Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases
  • Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals across Global Locations
  • Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
  • Hands-on experience in Incident and problem management
  • Understanding in depth the business processes supported by the system
16

Production Support Data Manager Resume Examples & Samples

  • Developing and supporting batch processes and databases used for Relative Value analysis
  • Work on Regulatory and Governance based projects across a range of the asset classes
  • Performing data analysis and producing regular reports
  • BSc / MSc Degree in Engineering, Computer Science or related degree
  • Experience of data analysis and producing reports
  • Experience of working in a support role
  • Experience of dealing with Market Data would be an advantage
  • Knowledge of scripting using Perl, Python and VBA would be an advantage
  • Knowledge of Sybase/Oracle/Mongo databases would be an advantage
  • Knowledge of writing stored procedures and understanding of SQL would be an advantage
17

Project Delivery & Production Support Senior Manager Resume Examples & Samples

  • Decide to resolve or escalate challenges/ issues through the proper channels as per Letter of Authority
  • University degree/college diploma or equivalent work experience
  • 7 to 10 years of related experience
  • 4 to 6 years of management experience
18

Production Support Senior Manager Tech Resume Examples & Samples

  • 10+ years experience working in a production support environment, background of hands-on application support (not necessarily in a recent role)
  • Knowledge/experience of problem management tools
  • Desirable Experience using ticketing software
  • Desirable Experience of 1st & 2nd Line support of trading applications from a face to face perspective
  • History of responsibilities for both very transactional hands-on support work, in addition to strategic project initiatives
  • Desirable Experience of working on a trade floor support environment, preferably of the asset class being supported
  • A solid understand of finance in general, preferably of the asset class being supported
  • Knowledge of Markets, Prime Brokerage and/or Securities Lending will be an advantage
  • The successful candidate will be required to communicate with disparate technology and business groups in other countries/regions/time-zones on a regular basis, therefore excellent communication skills and cultural awareness are essential
  • Strong analytical skills & attention to detail SQL
  • 3+ years experience Windows / Linux OS
  • Strong knowledge of Microsoft based operating systems
  • Experience using/troubleshooting Office with emphasis on Word, Excel and PowerPoint Other Applications/Technologies
  • Desirable Knowledge / working experience of ITRS Active Console
  • Desirable Knowledge / working experience of Autosys
  • Desirable Knowledge of message oriented middleware (eg Tibco EMS)
19

DBA & Production Support Manager Resume Examples & Samples

  • Responsible for ensuring the 24x7 availability, reliability and performance of all database & scheduling based applications and systems and contribute to the technical deliverables tasked to the team. Successfully operate within agreed Service Level Agreements
  • Lead a team of technical staff. Build successful working relationships within the team; with internal clients and external partners
  • Liaise with Program Office to resource Capita’s various projects and participate in planning projects including task prioritization and management
  • Participate in Business Continuity Planning (Disaster Recovery) program ensuring BCP procedures are updated, implemented and tested annually
  • Work with internal and external auditors to ensure compliance within industry regulations
  • Prepare and deliver regular operational service reports
  • Develop improvement strategies and plans and anticipate future trends
  • Manage external third party vendor relationships in relation to the database and scheduling environment
  • Key Competencies Essential (E) Important (I) Not Applicable (N/A)
  • Inspiring, supporting and developing others to achieve outstanding levels of performance
  • Delivery of business objectives through effective setting of personal and teams’ goals
  • Co-operating with and respecting colleagues to exceed the sum of individual performance
  • The ability to listen, express and articulate information effectively
  • Contribution to the Business through awareness of Group services, the Business Unit’s purpose and its market place; and identification of new opportunities
  • Creating the best possible experience for CLPSI clients and their customers
  • Constantly seeking to improve the way business is done through analysis, creativity, problem solving and change initiatives, particularly in the information technology area
  • Getting the job done in an efficient way through effective time, task and financial management
  • Degree in Computer Science or equivalent qualification
  • 7+ years DBA & Unix experience, preferably in an OLTP user environment
  • 5+ years Scheduling & Report Experience
  • 5+ years IT management experience within an infrastructure or similar environment
  • Extensive technical experience in keys areas of responsibility in delivering database and scheduling services
  • To ensure at all times that the principles of Treating the Customer Fairly (TCF) are applied to customers
  • Is seen as a positive influence by other team members who they feel comfortable learning from
  • Proactively assists the management team in keeping the environment stable and healthy
  • Adds perspective to decisions and planning
  • Accurately prioritizes issues, concerns and activities. Sets clear deliverables and timelines and meets them
  • Is accountable and responsible for environment they support
  • Ability to display sound judgment in decision making
  • High level of service delivery and customer focused
20

Senior Manager Production Support Resume Examples & Samples

  • 1) Identify, document and drive automation opportunities to improve productivity
  • 2) Manage projects whithin the area
  • 3) Manage and supervise staff by setting performance objectives, monitoring and providing feedback on performance, provide counseling, coaching and arranging for formal training
  • 4) Ensure audit controls are followed and establish new once as required. Ensure best practices and procedures that are developed are shred globally
  • 5) Establish, maintain and report monthly, batch processing metric's to support our ongoing improvements in both Canadian and International areas. Provide support and guidence to the 12 hour shift teams for special processing activities and follw up on outstanding issues ensuring closure
21

Gfts Production Support Manager Resume Examples & Samples

  • Provides sound understanding of apps support concepts and principles and a basic knowledge of concepts and principles in other technology areas to identify and define necessary system enhancements; analyses existing system logic; identifies problems; and recommends and implements solutions
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution through in-depth analysis and evaluation of applicable processes, systems and industry standards; documents requirements
  • Reviews and develops application contingency planning to ensure availability to users
  • Partners with appropriate development and production support areas
  • Engages in post-implementation analysis to ensure successful system design and functionality
  • Considers implications of the application of technology to the current environment
  • Identifies risks, vulnerabilities and security issues; communicates impact
  • Demonstrates understanding of main system flows
  • Ensures essential procedures are followed and helps to define operating standards and processes
  • Applies comprehensive understanding of how multiple areas collectively integrate within apps support to contribute towards achieving business objectives
  • Acts as advisor or coach to new or lower level analysts
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
  • Complete additionally any other tasks in connection with the role but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head
  • Advanced level experience in an Apps Support role
  • Experience with interacting with management on a regular basis
  • Track record of driving cooperation in multi-country environment would be an advantage
  • 10+ years of experience in a financial and/or regulatory environment
  • Knowledge of Citi products, functions, data requirements, operations and technology solutions e.g. GENESIS, RegInsight, Rules Harmony
  • Demonstrated history of seeing the big picture, driving change and managing for results
  • Excellent leadership and client management
  • Strong people management skills, team building, delegation, mentoring and ability to co-ordinate and manage remote and off-site teams
  • Team player and in achieving goals
  • Strong analytic skills and ability to manage multiple activities
  • Excellent communication and internal customer management skills
  • Excellent facilitation skills with the ability to negotiate and resolve issues
  • Formal Business Analysis and/or Project Management qualifications preferable, e.g. PMI-PBA, PMP, Prince2
22

FX & International Services Production Support Manager Resume Examples & Samples

  • Bachelor's degree, or equivalent work experience
  • Eight to ten years of operations experience in the financial services industry
  • Four or more years of supervisory/management experience
  • Considerable knowledge of operation functions, systems, and policies for International Trade Financial Services and Foreign Exchange
  • Knowledge of Global Payments / SWIFT, Foreign Exchange, Multicurrency DDA Accounts
  • Strong resource management and capacity planning
  • Strong knowledge of swift messaging including payments, inquiry and confirmation messages
  • Strong knowledge of International Products- Foreign Exchange, multi-currency payment, interest rate cross currency swaps
  • Knowledge of International Payments via Foreign Banks
  • Knowledge of Trade Finance Accounting Principals
  • Knowledge of Trade Finance FATCA guidelines
  • Experience with Microsoft software
  • Excellent organizational, managerial and project management skills
  • Well-developed customer relations skills
  • Excellent interpersonal, verbal and written communication skills
  • Thorough knowledge of banking operations and human resources
23

VP, Technology Production Support Manager Resume Examples & Samples

  • Work in partnership with business, operations and technology global teams and platform owners to assure production stability; provide world class support service to a geographically diverse user base
  • Manage Robotics Process Automation Support teams (Robotics process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems)
  • Strong process awareness and ability to manage incidents, problems and customer escalations where necessary
  • Ensure all issues are tracked and work closely with ISG Development/OPS/BA managers to prioritize resolution
  • Develop expertise in the relationships between Clients and external to ISG technology teams
  • Collate customer feedback and experience and translate them into new initiatives over process and system optimization
  • Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
  • Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements if any
  • Develop in-depth knowledge of the fundamentals of the Reference Data Solutions and Markets businesses
  • Communicate complex technical and functional issues to business users in a language they understand
  • 7+ years of experience
  • Enterprise software development experience using Java and or distributed platforms (MF is a plus)
  • Understands criticality and concepts of information security
  • Experience and/or knowledge of Markets Reference Data will be an asset
  • Experience in managing and liaising with large Vendor organizations
  • Clear understanding of trading concepts and trade lifecycle
  • Demonstrated ability to learn new business concepts quickly
  • Demonstrated ability to efficiently problem solve in time critical scenarios
  • Previous experience/ knowledge of supporting Markets business preferred, but not essential
  • Understanding of client server architecture
  • Experience in data analysis and MIS reporting
  • Ability to work at strategic and tactical operational levels
  • Ability to work closely with regional counterparts
  • Ability to think clearly, analyze and resolve problems proactively
  • Ability to promote positive work relationship
  • BS/BA or work experience equivalent
24

Production Support Manager Senior Resume Examples & Samples

  • Leads and develops the Production Support Supervisors and/or technical support personnel to ensure career growth and achievement of organizational goals, including interim and annual performance reviews
  • Makes personnel decisions, including hires, promotions, and disciplinary actions
  • Manages production processing of all interfacing application products and services
  • Trains department staff to handle issues that arise and how to resolve them
  • Knowledge of company software products
  • Strong technical understanding of data processing, both mainframe and open systems
  • Knowledge of banking applications and their interdependencies
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
25

Senior Manager, Digital Production Support Resume Examples & Samples

  • The Senior Manager, Production Support will manage a team, leading the operations and production support of the digital commerce environments
  • Working with required groups to proactively monitor commerce environments for all issues/failures
  • Analyze production reports (outages, scheduled downtime, bugs, etc.) to determine causes of nonconformity with product specifications and/or operating production problems
  • Regular testing of systems and buy flows to proactively identify issues
  • Proactively managing and escalating major risks, bugs/defects, and dependencies impacting multiple teams/groups
  • Partner with IT teams to resolving technical and non-technology related issues impacting multiple teams/groups, escalating to management and managing the resolution
  • NPS lead for the team to ensure identification of pain points, continuous improvement, prioritization of NPS activities
  • Communication of environment reporting of progress, status, metrics and KPIs to required stakeholders (all levels)
  • Conduct lessons learned session in retrospective with involved teams to improve future processes
  • Creating and maintaining a process for open communication between product and IT teams
  • Ensuring governance standards are applied across all digital environments
  • Recommendation of solutions to leadership team based on understanding of business and technical issues
  • Develop, implement and maintain operations processes to maximize revenue, and commerce transactions
  • Strategize, manage and deliver continuous improvements to increase revenue, improve NPS
  • Work closely with the product owners responsible for overseeing online product development and management for automated and non-automated buy and maintenance flows
  • Required to work off-hours and weekends for on-call support – when needed
  • Bachelor's degree in Marketing, Communications or equivalent
  • 8-10+ years of relevant online/digital experience in a fast paced environment with telecom industry experience
  • Experienced in managing team of direct reports
  • Strong communication (written and oral) skills, and negotiation skills
  • Advanced knowledge of IT principals/structure/processes
  • Keen understanding of the digital ecosystems and customer needs
  • Project management and organizational skills
  • Strong analytical thinking
  • Drive to provide leadership and direction for accomplishing goals and taking ownership from strategy to execution
  • Highly motivated individual with a passion for positive change
  • Excellent problem solving and decision making skills
26

Manager Production Support Ffip Resume Examples & Samples

  • Drive for Results by coordinating the assignment of tasks to support deviation investigations (change control initiation/ownership, CAPA ownership, Audit Observation response) and support on-time closure of each item to meet the site performance metrics and product release requirements
  • Identification and facilitation of interdepartmental process improvements
  • Utilize advanced root cause analysis techniques during deviation investigational process
  • Collaborate cross functionally, to develop and implement changes, by participating in project teams to facilitate deviation reduction and continuous improvement
  • Communicate across multiple groups and levels to obtain consensus in order to facilitate deviation closure
  • Manage multiple priorities either independently or part of a team in order to meet key deadlines and communicate issues and progress across all levels of organization
  • Accurately communicate (both written and verbal) progress and updates across multiple levels of the organization and regulatory agencies
  • Identify opportunities for deviation reduction initiatives within the factory
  • Serve as an escalation point and make decisions to resolve issues
  • Responsible for critical deviation investigation and closure
  • Serve as a subject matter expert on systems required to complete thorough investigations, changes, and improvements. Responsible for defending deviation investigation write ups during internal and external audits, including investigations written by other investigators
  • Responsible for closing deviation investigations and ensuring on-time closure, above the minimum weekly requirement for the team
  • Provide training and mentoring for all systems related to FFIP deviations
  • Bachelor Level degree and 2-4 years’ experience that includes
  • Excellent Communication and interpersonal Skills
  • The ability to work on cross functional project teams
  • Demonstrated ability to meet/exceed timelines/deliverables
  • Continuous improvement techniques and problem solving and analytical skills
  • Ability to negotiate/Influence
  • Organized and detail oriented
27

Technical Project & Production Support Manager Resume Examples & Samples

  • 5+ years of IT Project Management, Development Team Management and/or Application Portfolio Management
  • 5 + years in a manager role
  • Proven track record managing large, complex software development/integration projects in both host and distributed environments
  • Demonstrated knowledge of the latest technology innovations and their applicability to business operations
  • Strong program, project management, and leadership skills
  • IT Effectiveness: application sourcing, technology strategy and planning
  • Excellent communications skills, both verbal and written including outstanding presentation skills
28

Swift Production Support Manager Resume Examples & Samples

  • At least 1 year experience with major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications
  • At least 6 years experience with developing and implementing applications
  • Application delivery process
  • IT service management (ITSM)
  • IT project management
  • IT systems management
  • Information management
  • Application development tools
  • Implementation
  • Supporting SWIFTAlliance application suite a plus. (SWIFTAlliance Access, SWIFTAlliance Gateway, etc.)
  • IT environment
29

Global Mfg Apps Production Support Manager Resume Examples & Samples

  • Understand the business' capability requirements and business demands, while ensuring the IT Strategy is utilized to achieve those goals
  • Improve the quality, efficiency and security of IT solution delivery of MES across the globe
  • Support assembly line integrations across all business units, while focusing on critical to quality process improvements and data collection
  • Work in partnership with the business to ensure IT standards are adhered to, while participating in the business appropriate governance processes to ensure that IT investments are prioritized and aligned with the IT strategy
  • Drive delivery of new technology initiatives
  • Collaborate with technical-, service- and business relationship managers to ensure project plans, resource allocation, budgets, issues and communication and implementation plans are developed and communicated
  • Manage and resolve escalated issues through communication to the appropriate stakeholders
  • Work with all appropriate stakeholders to establish a process for identifying and resolving security risk on the shop floor
  • Lead a global team of IT professionals, who provide architectural and operational support for manufacturing execution systems
30

Production Support Manager / Ecm-filenet App Resume Examples & Samples

  • Manage incidents, problems, changes, and configurations pertaining to the NA Work View ECM platform built on FileNet, AIX, WAS, DB2 etc.,
  • Partner closely with Program IT teams and vendors to implement new capabilities/break fixes
  • Manage production support of Work View in a 24X7, high-availability environment
  • Maintain up-to-date knowledge of technology, business processes and practices to continually improve application response time and systems processes
  • Lead all areas of application support responsibility and ensure they are fully operational, maintaining stability, reliability, and sustainability
  • Responsible for working with the IT teams, Vendor IT Teams, and GDC team to plan, implement, and test new changes into our production systems environment
  • Ensure successful and timely delivery of solutions for production issues within area of responsibility following methodologies, standards, and strategies
  • Manage and lead issue escalation problem solving and remediation from start to resolution
  • Perform other duties and/or special Program/Project tasks assigned
  • Proven Technical Leadership
  • Bachelor's degree with preferably computer science background
  • 10 years of IT experience. At least 5 years in managing support for large ECM system based on FileNet technologies with strong infrastructure background
  • Makes sound decisions, motivates and engages
  • Builds and executes realistic plans to resolve chronic production problems
  • Shows drive, initiative, and adaptability
  • A passion for collaborating across Business and Technology Environments
  • Must have the ability to manage multiple tasks, establish priorities, meet deadlines and concentrate on detailed information in a fast-paced, demanding work environment
  • Able to build and maintain credibility
  • Track record of bringing team together with divergent goals and priorities
  • Keen interest in emerging technologies and how it can be leveraged to resolve the issues
  • Ability to manage and negotiate with external parties and suppliers
  • Good organizer, time manager, people manager and motivator
  • Able to work under pressure to meet tight deadlines
  • Able to lead by example
  • Flexible - able to meet changing requirements and priorities
  • Able to manage conflict effectively
31

Global Unix Production Support Manager Resume Examples & Samples

  • Bachelor's degree in computer science or related field from an accredited college/University or equivalent combination of education, professional training and experience
  • 10+ years’ experience in a technical infrastructure operational role
  • 5+ years’ experience in a team management role
  • Subject matter expert in UNIX/Linux technologies
  • Excellent communication skill required, both written and verbal including, reporting, presentations and formal technical assessments
  • Excellent interpersonal skills and a genuine desire to help resolve technical issues with a sense of urgency
  • Demonstrated understanding of ITIL principles
  • Proven ability of process development and good understanding of service delivery principles
  • Demonstrated ability to succeed in a large global company with a complex IT environment
32

Ib Production Support Manager Resume Examples & Samples

  • 50%- Production Support Management
  • 25%- COTS or Application Development
  • 25%- Project Management
  • 5+ years of experience managing applications in a Distribution or Logistics environment preferred
  • 5+ years of experience leading projects using Agile and/or waterfall hybrid development methodologies
  • 3+ years of development experience on the .NET platform (C#, ASP.NET, WinForms, WPF, WCF, WF)
  • 3+ years of SQL Server experience
33

Manager Production Support Resume Examples & Samples

  • Monitor the availability of the systems and applications according to agreed Service Level Agreements (SLA) with the business on a 24x7 basis through structured change control and testing of the systems and applications
  • Monitoring of key systems and applications and ensure that they are fully integrated into the central management environment
  • Manage the analysis of problems to resolution as per the agreed SLA's with the
  • Business e.g. Severity 1, Severity 2, Severity 3, Severity 4 & Severity 5 problems with systems and action as per the Service Delivery escalation procedure to all relevant stakeholders
  • Plan, co-ordinate, configure, install and integrate software components on the applicable applications according to approved processes to support the stability within the relevant system
  • Manage and translate business requirements into applications specific implementations to provide services required to support the Absa business processes e.g. support with the design through to implementation of product applications as per business requirement to delivery product to customer
  • Maintain Information Technology (IT) assets under the departments control with a centralised Configuration Control System
  • Manage the compilation and execution of all Business Continuity Management (BCM) plans, to support business requirements and to address the availability of staffing and work areas for the applications in the Production Support area
  • Perform successful end to end BCM tests within the agreed timeframes in the BCM frameworks
  • Provide skilled staff to execute BCM and disaster recovery (DR) plans and procedures e.g. support with application testing
  • Establish and execute the forums to manage vendor and customers (i.e. line managers) on an ongoing basis
  • Manage the adherence to industry standards and best practices e.g. Information Technology Infrastructure Library (ITIL) and Control Objectives for Information and related Technology (COBIT)
  • Oversee the activities of the application team to ensure effective delivery of application support
34

Capital Markets Production Support Manager Resume Examples & Samples

  • Knowledge of Java
  • Knowledge of Source Control Management systems
  • Knowledge of Market Data Providers and Market Data distribution infrastructure (Reuters, Bloomberg etc)
  • Knowledge of Bloomberg TOMS, Object Charlie, Calypso, MarketAxess Liquidity Bridge
  • Exposure to Application Servers such as Websphere or Weblogic
  • Exposure to Application and Transaction Monitoring tools
35

Test Engineering Manager, Production Support Resume Examples & Samples

  • Lead a functional group of 10 to 20 technicians /test engineering including performance management, career development, training, staffing, and merit planning
  • Provide project and technical oversight for test activities performed by the group
  • Develop test processes and manage overall test cost and schedule performance
  • Responsible for STE maintenance
  • Technical proposal and labor estimates preparation related to production test
  • Bachelor’s degree in Electrical Engineering or similar Engineering or Technical degree
  • Strong understanding of Digital/RF products
  • Knowledge of LabVIEW and Test Stand
  • Strong knowledge of automated test equipment
  • Experience in composing process documentation, i.e. test procedures, technical operation manual and ability to train others in these areas
  • Ability to evaluate tool and equipment selection, optimizing performance, cost and safety
  • U.S. citizenship with the ability to obtain and maintain a Department of Defense (DoD) Secret clearance or higher
  • Digital/RF Engineering experience including responsibility as an integrated product team or technical lead
36

Regional Manager Production Support Resume Examples & Samples

  • Strong managerial skills
  • Previous supervisory experience and knowledge of AA budgeting, policies, and procedures desired
  • Familiarity with functional area
  • Strong interpersonal, communication and PC skills
  • Ability to manage management, non-management and contract labor work groups
  • Ability to concurrently handle multiple responsibilities
  • Must be able to read, write, fluently speak, and understand the English language
  • When applicable, may be required to work rotating shifts, nights and weekends
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must pass a background reference check and criminal fingerprint check
37

Test Engineering Manager, Production Support Resume Examples & Samples

  • Evaluate staffing needs and hiring
  • Bachelor’s degree in Electrical Engineering, similar Engineering or Technical degree
  • Knowledge of LabVIEW, CVI and Test Stand
  • Must be able to support working (3) 12-hour days (Fri-Sun) each week
38

Assistant Manager, Production Support Resume Examples & Samples

  • Member of the Production Support Team, which is responsible for the management of juvenile products specifications throughout the full life-cycle of those products
  • Excellent attention to detail, organization and problem-solving skills
  • Ability to manage multiple tasks, priorities and deadlines
  • Excellent communication skills (both verbal and written)
  • Ability to learn quickly and to work in a fast paced environment
  • Ability to understand decisions impact on other areas of the business
  • Previous experience with database software preferred: FlexPLM; Windchill; Microsoft Office (Word, Excel, PowerPoint)
  • 3+ years related experience – project management and/or product marketing
  • 2+ years related experience – fashion/color management
  • Associate’s or Bachelor’s Degree preferred
39

Production Support Manager, Director Resume Examples & Samples

  • 60% STAFF MANAGEMENT - Directly manages a staff of production support and Business analysts, including interviewing, hiring, termination, coaching and counseling in accordance with Bank guidelines. Evaluates employee performance, prepares appraisals in a timely manner, conducts evaluation and counseling sessions, and conducts interviews with potential candidates, recommending new hires or terminating staff members as needed. Works with immediate group to determine education and training needs. Provides information on programs available to help meet those needs. May be required to assist in the evaluation and selection of vendor training and education programs. Ensures that staff fully comprehend assignments and have the proper resources to accomplish them. Effectively delegates assignments and responsibilities to the appropriate individuals. Anticipates needs at a detailed level and organizes and plans accordingly. Monitors progress against plan and takes appropriate action. Builds and maintains effective user relationships and manages their expectations
  • 25% PRODUCTION/APPLICATION SUPPORT - Supervise Analysts who are identifying, researching and resolving production problems including. Provides reports and statistics on problem resolution. Monitors, reports on and recommends improvements to the production environment. Keeps procedure documentation up-to-date. Acts as the primary liaison with ITG Mortgage Technology Support team. Supervise Analysts who are responding to questions and ad hoc query requests from business users and internal support areas as well as internal and external audit teams. Supervises analysts assisting users with application questions; responds to phone calls, emails and instant messages. Conducts or recommends user training as required to assist users in understanding Mortgage applications. Recommends automation of repetitive tasks and requests, etc. Ensures daily, monthly, quarterly and yearly processing are completed for various applications in production and test environments. Works with and directs staff to work with SysTech Developer and Analyst teams to support development and Quality Assurance projects and environments
  • 25% CONTROL ENVIRONMENT - Reviews change requests and completed work to ensure that programs adhere to corporate policies, practices and programming quality standards. Implements programs into the production environment and monitors program performance. Enforces segregation of duties between development and production environments. Updates process documentation to improve controls as necessary. Demonstrates knowledge of and is sensitive to the current regulatory environment; adheres to the Bank's Risk Vision, risk management policies and programs; recognizes and proactively addresses risk (including but not limited to those associated with Bank Secrecy Act, anti-money laundering, consumer compliance, fair lending, fiduciary responsibilities, and privacy); identifies and appropriately manages risks
40

Global L Production Support Manager Resume Examples & Samples

  • Supervises daily activities of production control and computer personnel to ensure timely and effective reporting, tracking, follow-up and communication of problems with the user community
  • Ensures accuracy and timeliness of all batch processing and report distribution and batch job documentation prior to implementation into production
  • Develops and maintains service-level agreements with user departments and business units. Participates in project work to support business initiatives, as needed
  • Ensures accuracy of all information entered into the production scheduling systems and the distribution database; ensures accuracy and timeliness of information entered into the problem management system
  • Responsible for creating/ maintaining performance plans for the team and mentoring team members for growth
  • Production support management is responsible for ensuring the availability of all our monitoring tools, problem resolution to customer satisfaction and senior leader escalation when needed
  • Bachelor’s degree or specialized training / equivalent work experience
  • Minimum six years of relevant development/Support life cycle experience in systems and applications management including systems/application design and development
  • Java/J2EE, IBM Web Sphere Application Server, Hibernate, Spring Framework, GWT, GXT Eclipse IDE, Oracle, Golden Gate, XML/web services SOAP and Unix Shell scripting
  • Strong relationship building skills
  • Experience adapting quickly to changing priorities
  • Experience working in a compliance environment that requires quick action and escalation to production events
  • Skilled at tracking and measuring productivity
  • Detailed-oriented with the ability to drive complicated tasks through to completion with a quality focus
  • Demonstrated ability to coach and mentor team members
  • Understanding/ background in KYC/Compliance Applications
  • Experience in Web services and service oriented environment
  • Very Strong in terms of refactoring, best coding practices and code organization
  • Good working knowledge of Oracle database and Golden Gate
  • Working knowledge of Maven build process, Cruise Control and version control systems like Subversion
  • Experience in Unix/Linux and Shell scripting
  • Comfortable working with remote teams
  • Excellent analytical, interpersonal, and leadership skills
  • Good clear communicator capable of presenting to all levels of management
  • Experience working in a matrix environment with direction from multiple managers
  • Experience managing staff in a matrix environment that don’t report directly to you
  • Experience leading projects with multiple technology components to delivery
  • Experience managing relationships with key technology and business individuals
  • Knowledgeable with support tools such as ServiceNow, HPQC and other tools
41

Finance Production Support Group Manager Resume Examples & Samples

  • Create, implement and monitor programs and projects focused on Intuit’s order, billing, and accounting systems
  • Instill the right level of rigor in project delivery to ensure key business outcomes are met on time and with high quality results
  • Provide regular briefings to executive stakeholders on overall status
  • Develop and utilize key metrics and leading indicators to understand how we are performing and identify priorities to improve
  • Manage business relationships with both internal and external stakeholders; key internal clients include Quote-to-Cash process owners, Corporate Accounting and Reporting process owners, and Information Technology
  • Team leader responsibilities include managing, developing, and mentoring employees
  • Help the team move forward swiftly through rigor, speed and transparency in decision-making and removing roadblocks
  • Lead impact assessments and reviews, identifying issues and ensuring appropriate risk mitigation plans are developed and tracked to completion
  • Manage production incidents and drive root cause elimination and improvement efforts over the long term
  • Own end-to-end successful delivery of initiatives through collaboration across functions and organizations
  • Great project and program management experience in successfully driving cross-functional initiatives
  • A passion for people leadership and developing employees, with a proven track record of managing highly engaged teams
  • Strong interpersonal, communication, and influencing skills
  • A mindset for rapid experimentation and continuous improvement
  • A relentless passion for driving improvement with rigor and establishing repeatable processes to sustain the gains
  • A strong understanding of finance and accounting principles and an ability to apply this understanding to finance and accounting system operations
42

ASG IT Ecrc Production Support Manager Resume Examples & Samples

  • Maintain high service delivery for production services, monitor and report key performance indicators, act as an agent of change for service improvement
  • Deliver front to back management of critical incidents in line with UBS Incident management standards
  • Managing, developing and supporting members of the global application support teams
  • Actively manage staff members setting objectives, reviews and hiring new members of the team, who are responsible for ensuring the smooth running and stability of UBS critical applications
  • Participating in the collective leadership of technology via senior management meetings
  • Maintain and nurture core stakeholder relationships, primarily front office personnel such as product managers, traders & sales and account managers
  • Building and documenting repeatable processes to monitor and support systems and applications, ongoing development and continuous improvement of these processes
  • Ensuring monitoring and alerting software provides effective coverage of the IT estate, working with Development and Infrastructure staff to deliver this
  • Controlling costs, budgeting, approving purchase orders and invoices
  • Ensuring that change management process is applied correctly
  • Ensuring correct ITIL practices are embedded and followed by team members
  • Acting as gatekeeper to production, ensuring stability & quality ethos is applied
  • Work with internal/external auditors
  • Proven track record in improving production services and delivery
  • Ability to manage remote global teams and build constructive relationships at all levels
  • Proven experience of managing support teams and providing leadership in similar environment
  • Experience in the financial industry
  • Experience in identifying improvement opportunities and executing plans to achieve business benefits
  • Proven experience in continual improvement utilising smart tools for monitoring and automation
  • Proficient knowledge of both digital & trading applications including client facing support delivery
  • Excellent problem solving, analysis and interpretation skills
  • Champion of Dev Ops practices and Continuous Integration processes
  • Understanding of ITIL recommendations on incident and problem management
  • Experience of monitoring tools and approaches to monitoring and alerting
43

Payroll Production Support Manager Resume Examples & Samples

  • Managing the payroll support staff
  • Developing, maintaining, and delivering Payroll Operations Plan
  • Ensuring payroll and tax processing tasks are performed in accordance with the Contract and all applicable Federal and State laws and regulations
  • Reviewing current payroll operations standards, processes and policies to identify opportunities to increase productivity of program support staff
  • Ensuring that all processes in Payroll Operations Plan are completed in accordance with the Contract requirements
  • CPP Certification preferable
  • Ability to work in a fast-paced, high volume environment
  • Excellent Excel knowledge
  • Ability to analyze administrative problems and adopt effective course of action
  • Thorough knowledge of Federal and State wage laws
  • Bachelor’s Degree in Business, Accounting or other Degree combined with relevant experience
44

Production Support Manager Senior Resume Examples & Samples

  • Leads and develops Production Support Supervisors and/or technical support personnel to ensure career growth and achievement of organizational goals including interim and annual performance reviews
  • Makes personnel decisions including hires, promotions and disciplinary actions
  • Knowledge of Microsoft Server OS
  • Knowledge of high level Networking
45

Manager, Production Support Resume Examples & Samples

  • 15% - Develop, disseminate, prioritize and coordinate rocket motor assembly/associated activities and program specific schedules and plans with Operations Management and Supervisors, Program Management, Materials Planning and Purchasing Departments, Process Engineering, Master Schedulers, Propulsion Test, Quality and others as necessary to ensure overall Company and Program-specific goals are achieved. This shall include both production and developmental program activities as applicable. Goals at a minimum will include, On-Time Deliveries, Maestro-Oracle input requirements, EHS metrics, Quality metrics, long-term strategic planning objectives, and short-term schedule requirements
  • 10% - Monitor and update Program Schedules, Program Performance to Contract, On-Time Deliveries, and specific critical path schedules. Supports and maintains the Maestro-Oracle system with inputs as necessary
  • 15% - Brief and advise Management personnel across the disciplines on on all Programs/Projects/Tasks, Work in Progress Status, potential deterrents or barriers to achieving manufacturing/sales goals and objectives, recommendations to enable goals/objectives to be achieved or impacts minimized
  • 15% - Support and implement Aerojet Rocketdyne quality initiatives. Ensure that the team is producing quality parts and that all documentation is correct and filled out properly and completed in a timely manner. Follow up on all CAR related items and investigations
  • 15% - Support and implement Aerojet Rocketdyne EHS and Security initiatives. Ensure that the team is working in a safe manner, following company EHS policies and conducts daily AESOP meetings. Initiate SEIR reports where applicable. Ensure that all areas are covered by 5S teams/improvements. Ensure that all area logbooks are maintained and up to date
  • 15% - Generate and maintain training/certification records for direct reports and ensures that training records are up to date and accurate. Training records shall include documentation such as attendance records, testing/demonstration results and training materials used
  • 15% - Support and implement affordability and continuous improvement initiatives. This includes tracking of pertinent process cycle times and cost per unit where applicable. Utilize and document OPEX tools where applicable
46

Manager, Production Support Resume Examples & Samples

  • Manage incidents to resolution including escalations where appropriate
  • Daily incident analysis reports for outstanding incidents
  • Provide root cause analysis documentation to internal teams
  • Review root cause analysis documentation with Product owners
  • Document and adjust the Incident Management processes including training appropriate personnel
  • Participate in new Product releases
  • Integrate support with Production processes
47

Claims Production Support Lead / Manager Resume Examples & Samples

  • Act as the Single Point of Contact that is focused on resolving conflicts and Production issues identified by the Business
  • Deliver communications and updates to the Business that are non-technical yet transparent and informative
  • Communicate to the Head of Service Operations and Application Support on a 24x7 basis during significant Production issues
  • Drive the timeliness of resolutions on all requests while creating an environment of partnering between IT and the Business
  • Hold peers accountable to provide solutions, next steps and communications
  • Collaborate with various internal and external organizations to develop, manage and deliver requests
  • Oversee project conflicts conducted by Farmers, Zurich and other Affiliate companies that impact the Infrastructure and Application environments
  • Function as a strong and heavily experienced technology resource for use in managing, advising, and/or participating as a representative on projects
  • Support the deployment of enterprise upgrades for the Infrastructure and Application teams that impacts Farmers, Zurich and other Affiliate companies
  • Drive Collaborative projects with teams composed of various technologists from ideation through implementation
  • Leverage past experiences to create “best practices” and “innovative standards”
  • Develop strategy to improve customer experience, decrease costs and shorten implementation times that are associated with Global efforts
  • Communicate to the senior management and the general organization on the support efforts of project related items by keeping the organization aware of Incidents that are the result of Affiliate related support items
48

Manager Production Support Resume Examples & Samples

  • Lead the support team’s activities, which primarily focus on the key ITIL process, such as incident management, problem management & service management
  • Collaboratively drive maintenance and service improvements to the 35 assets which Account Management are responsible for, including acceleration of Mainframe DevOps
  • Lead, develop and motivate team members through sharing and exhibiting best practices, coaching, mentoring, performance management and development planning
  • Manage and role model the support team’s incident response including proactive communication of progress and expectation management
  • Manage the support team’s involvement in change management process to ensure supportability and change quality is incorporated into our software development changes
  • Actively review and analyse data to ensure quality and provide insights into the performance and capacity of our systems
  • Governance of, and collaboration with, managed service provider teams as it relates to the production environment
  • Take the lead for Business Continuity across critical services delivered, ensuring Disaster Recovery plans are maintained and regularly exercised
  • Proven Technology leadership experience and exposure to a support area in a complex environment
  • Significant experience in managing technologies, associated risks and working in partnership with external suppliers
  • Advanced skills with key mainframe technologies: COBOL, JCL, Easytrieve, CICS, IMS, Endevor, Remedy, ITIL, z/OS, OPC/A, Websphere MQ, DB2
  • Experience in software development
  • Tertiary qualifications in computer science or related discipline
  • Highly developed communication and influencing skills
  • Strong commercial and business acumen
49

Manager, Business Production Support Resume Examples & Samples

  • 5 years practical banking experience
  • With a minimum of 2-3 years at the supervisory level and project management experience
  • Incumbent must also have a solid grasp of the bank’s product grid
  • As the ‘owner’ of product implementation, he must ensure that his skills are updated, both technically and functionally
  • Sound working knowledge of Information Technology, application integration, networks, security and operating systems are required
  • Experience of working in an International Global Banking environment
  • Broad based knowledge of HSBC Group companies
50

Marketing Production Support Manager Resume Examples & Samples

  • Bachelor's Degree in Computer Science, Engineering, or related field
  • Minimum 10 years of Technology experience with a focus on one or more of the following: Data Warehousing, ETL, or Data Integration
  • 2 years of management experience with a technical team including recruiting, coaching and team development
  • Proven experience leading a production support team and driving improved SLAs
  • Excellent organizational and leadership skills
  • Strong background with an ETL tool such as Informatica or Ab Initio
  • Understanding of data integration best practices in data warehouse environment
  • Experience vendor management & contract review/negotiation
  • Experience with Hadoop technologies (Hive & Pig) and Python preferred
  • Experience working with Marketing Operations & Analytics teams preferred
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Value Stream Manager, Production Support Resume Examples & Samples

  • Has the responsibility of identifying methods improvements to continually improve the process of doing work through a lean operations implementation and thought process
  • Has ultimate responsibility for communication throughout the value stream including the hourly work force, the salaried work force, suppliers, customers, and where necessary the community
  • Has responsibility to see that all business dealings of the value stream are carried out in accordance with all plant, corporate, local, state, and federal laws and requirements