Operations Support Manager Resume Samples

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D Bahringer
91292 Hoppe Isle
+1 (555) 228 0713
91292 Hoppe Isle
p +1 (555) 228 0713
Experience Experience
04/2014 present
Dallas, TX
Base Maintenance & Operations Support Manager
Dallas, TX
Base Maintenance & Operations Support Manager
04/2014 present
Dallas, TX
Base Maintenance & Operations Support Manager
04/2014 present
  • Manage direct reports in the execution of the management of the base operations SOW
  • Define and maintain the base maintenance operations statement of work (SOW) relative to Maintenance Execution
  • Develop and implement staffing and development plans to ensure satisfactory execution of the SOW
  • Identify and champion continuous improvement initiatives
  • Drive cross functional integration with other departments in the Service Centre, other Service Centres and Seattle Core
  • Identify opportunities for standardising process and procedures
  • Ensure proper job classification of employees, set employee goals and objectives, manage and evaluate performance to plan on a reoccurring basis
05/2011 03/2014
Phoenix, AZ
Rohq-hrss-operations Support Manager
Phoenix, AZ
Rohq-hrss-operations Support Manager
05/2011 03/2014
Phoenix, AZ
Rohq-hrss-operations Support Manager
05/2011 03/2014
  • 30% People Relationship (e.g. Coaching, Perf Appraisal, Motivation, etc.)
  • 25% Production Activity (e.g. Problem Solving, Validations/Approvals, Mtgs, Risk/Control - QAs, Reports, and Documentations)
  • 20% Customer Activity (e.g. Escalation and Relationship management to main stakeholders and senior mgmt)
  • 15% Supervisory (e.g. Capacity monitoring, Work Load Management, etc.)
  • 5% Re-Engineering (e.g. Process Improvement, Productivity Savings)
  • 5% Project Management (e.g. Oversight/Sponsor of initiatives, Coordination and Participation on HRSS wide projects)
  • Oversight of Team Scope and Service on system user inquiries, incident, and problem management
07/2005 11/2010
New York, NY
Operations Support Manager
New York, NY
Operations Support Manager
07/2005 11/2010
New York, NY
Operations Support Manager
07/2005 11/2010
  • Create monthly report to Japan Customer and General Manager. Maintain and prepare MIS, productivity reports and analysis for management review
  • Escalates all increases in one time Exit management vendor expenses to the Service Delivery Manager for review and approval
  • Establish Best practice across the ambient estate from all recommendations and system improvement
  • Manage more than 80 resources with multiple team supervisors to perform operation process providing service to Japan business. Perform supervisory duties regarding staff motivation, monitoring and coaching
  • Oversight business performance and drive business goals. Resolve issues related to process, quality, risks, people and organizational change requests; report performance status to sending country. Investigate and resolve complicated customer problems or serious complaints
  • To identify and implement step change operational improvements that deliver competitive advantage for the Supply Chain and aligned to site and Vision Factory objectives
  • Based on the change of business volume, conduct timely capacity planning to ensure sufficient resource to handle business operation and arrange proper FTE within department
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Howard University
Bachelor’s Degree in Business Administration
Skills Skills
  • Strong understanding of instore working practises and operations, highly desirable
  • Ability to work at differing levels of detail, both big picture concepts and complex detailed issues
  • Strong analytic ability and attention to detail
  • Working knowledge of HR systems (including PeopleSoft v9.1) highly desirable
  • Knowledge of or an ability to learn Security related policies and procedures specific to the U.S. Government customer
  • Good communication skills with the ability to be assertive
  • Possess interpersonal communications skills, strong values towards customer success, integrity and professionalism
  • Ability to make informed decisions quickly to keep performance on track
  • Ability to rapidly learn technical and business techniques and knowledge
  • Strong academic qualifications would be desirable, especially in Sciences
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Citigold Operations Support Manager Resume Examples & Samples

  • Identify new business opportunities and develop the business case and operational plans to support new initiatives for Citigold
  • Analyze the delivery of relationship managed services to clients and develop analytical recommendations to increase production, deliver efficiencies while improving client and banker experience
  • Provide field management with efficient insights that can be used to drive better performance
  • Collaborate with Citi reporting, analytics and finance teams to ensure the timely delivery and accuracy of all sales reports
  • Work closely with PWM Risk and Control and AML Compliance in developing and implementing the AML strategy for the Citigold and Private Client Relationship Program. Identify and resolve any roadblocks in the client enhanced due diligence process
  • Monitor progress, support field management to ensure bankers are achieving all sales goals. Develop metrics and report them to senior management
  • Collaborate with Citigold and retail management to develop the systems and processes to ensure consistent delivery of the Citigold value proposition to clients with a focus on process improvement and expense reduction
  • Provide general support to the field and field management on Sales MIS and Production
  • 10 years or work experience in financial services/wealth management industries. Direct experience in supporting financial advisors or affluent banker program preferred
  • Hands-on experience in analyzing data and translating it into analytical insights and actionable recommendations
  • Knowledge of Risk and Control procedures. Experience with AML a plus
  • Candidate will have excellent analytical skills combined with excellent writing skills and will have the ability to work independently under minimal supervision
  • Expert in Microsoft Excel; MS Access and database required
  • Ability to meet deadlines and prioritize work
  • Enjoys working with data, has a strong analytical mind

Citigold Operations Support Manager Resume Examples & Samples

  • Able to create support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, external constituencies, decision makers and stakeholders
  • Proven experience directing/supervising multiple complex projects and stakeholders
  • Must possess outstanding leadership, influencing, communications and relationship management skills along with the demonstrated ability to drive cross functional/regional teams
  • Must possess creative, strategic project management and execution skills
  • Promotes a culture of collaboration and teamwork across organizational boundaries

Operations Support Manager Resume Examples & Samples

  • Bachelors Degree or Equivalent Work Experience
  • 10+ yrs in a key management role with significant responsibilities in complex centralized environment
  • Excellent leadership, communication and organizaional skills required
  • Ability to evaluate business processes, data and organizational structure to improve operational execution

AML Operations Support Manager Resume Examples & Samples

  • Assisting in the development and implementation of improvement plans with quality assurance personnel
  • Providing feedback to Operations Management and Data Optimization on Mantas threshold applicability
  • Review system access request to ensure that only staff are granted access at appropriate level
  • Required: 2 years’ experience in AML Monitoring or Financial/Banking arena

AML Monitoring Operations Support Manager Resume Examples & Samples

  • Providing operations expertise to internal work groups, teams, and committees focused on enhancing current procedures and creating efficiencies
  • Ensuring support for the business in matters relating to Compliance and/or Audit
  • Supporting the successful accomplishment of internal Risk Control, as they apply to the department
  • Line management for analysts, including performance management, coaching and supporting hiring and training
  • Required: 5 to 8 years relevant work experience
  • Required: Strong performance record with a history of increased responsibility, and task / project delivery
  • Required: Computer Literacy
  • Preferred: Experience in managing a team

Operations Support Manager Resume Examples & Samples

  • Identify, research, validate, setup & maintain legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of Credit Risk exposure; typically data spans legal name verification, address, nature of business, ownership, etc
  • Management of in-country resource, conducting performance reviews, team development and broadening the knowledge base of the team as a whole
  • Manage the delivery of projects spanning: Market/Regulatory initiatives, Technology/Platform roll outs, migrations between various internal/external sources; responsibility may include coordination and input on project delivery (planning, analysis, requirements gathering, governance, status reporting, scheduling, etc.)
  • Previous experience in managing people
  • Previous experience in project management and working with senior management
  • Experience in Reference Data Management
  • Extensive knowledge & experience in data management: analysis, governance, quality, business and technical master data management
  • An advanced degree in Math, Science, Computer Science/Data, Business Administration or equivalent work experience is a plus
  • A minimum of 5 years of experience across any combination of data operations, preferable in investment banking
  • Previous experience of data manipulation (ideally in an investment bank environment)
  • Familiarity with external products and services that add value to client and operation reference data management
  • Worked on projects and managed/participated in User Acceptance Test (UAT)
  • Experience of having worked with back/middle office
  • Ability to manage both strategic and tactical activities, including senior stakeholder management to ensure program success
  • Ability to influence support for major business issues from senior stakeholders in all functions and escalate delays and resource gaps to drive rapid resolution of any issue that can have a high impact on customer service
  • Knowledge of the banking regulatory environment required
  • Extensive experience with reference data mastering, exception management, and other aspects of data management
  • Experience interacting closely with development teams to ensure that requirements are accurately translated into solutions and to ensure that testing approach and methods successfully verify that changes meet functional requirements
  • Ability to track progress, identify high impact issues, resource constraints and conflictive decisions; work with global teams to address conflicts and constraint in order to escalate issues and proposed resolution
  • Ability to work with the business to help refine processes and drive efficiency benefits
  • Strong academic qualifications would be desirable, especially in Sciences
  • Ability to effectively communicate and present data and information
  • Innovative thinking skills enabling simple solutions for complex business needs
  • Ability to build strong working relationships with internal and external partners and influence peers and higher level managers without authority
  • Strong leadership, project and people management skills and demonstrated track record of delivering results in a highly pressurized environment
  • Ability to develop and deploy functional and business strategic plans, objectives and performance metrics and create organizational alignment
  • Understanding of the regulatory landscape within the region and country is essential
  • Actively monitor regulatory developments and trends in the market and assist in developing appropriate data requirements for the bank regulatory compliance program
  • Strong Microsoft skills: Word, Excel, PowerPoint
  • Strong focus on Control and Process optimization and documentation
  • Organized with an excellent attention to detail

Operations Support Manager Resume Examples & Samples

  • Manage relationships with Small Business Banking Regional / Division Managers, Small Business Bankers, Business Banking Relationship Managers, Business Bankers and all other partners necessary to support the processing of commercial credit applications necessary to support the delivery of commercial credit decisions and resulting portfolio growth. Duties include the development of a strong partnership and shared metric goals with DM’s Credit Underwriting Managers
  • Develop and coach an Application Processing team to build credit strength within the business unit with training, establishment of individual development plans, regular performance reviews, rewards, recognition and hiring of quality talent
  • Develop and maintain a strong relationship with risk management, compliance, sales and other partners necessary to ensure proper staffing and capacity management, change management and effective credit / compliance policies
  • Monitor inventory / system workflow and manage team output to ensure that daily volumes are completed in a timely manner
  • Maintain knowledge as the subject matter expert (SME) for the area and support overall business unit goals by providing information and solutions to management on issues pertaining to workflow and or performance as needed
  • Coordinate efforts of staff employees and work to ensure process efficiency, quality standards are met, timeliness is within established metrics, and overall department service level standards are met
  • Responsible for supporting work, initiatives and projects that cross multiple departments and build / maintain full knowledge of all aspects of the respective work functions / departments supported
  • Monitor the daily, monthly, and yearly department performance statistics to ensure an unsurpassed client experience
  • Develop and maintain documentation of processes and procedures for Small Business Credit Services (DM)
  • Interact with all levels of management, internal departments, and external clients to resolve complex problems
  • Assists with system testing and serve on project teams for new business initiatives
  • Identify process improvements and efficiencies that reduce costs and improve client service levels through automation and other re-engineering efforts. Work with management team on prioritization and implementation of approved actions
  • Monitor and maintain proper MIS necessary to manage inventory levels, risk and compliance controls, quality standards, staff performance and all other requirements to ensure credit operations
  • Maintain a solid understanding of Citibank products and services - within Small Business / Commercial Banking and the broader organization
  • Maintain compliance with Citibank credit policies / practices and regulatory policies, to ensure business unit is in adherence to the above and receives satisfactory ratings from internal and external auditors
  • Other duties as required to support business unit and company goals
  • Bachelor's degree in Business Administration or equivalent experience
  • 3+ years’ experience at a senior representative level or in a leadership role
  • Prior experience working in a regulatory and compliance policy environment
  • Strong people management skills including personnel evaluation, capacity planning, allocation of resources, effective coaching and managing through adversity
  • Strong presentation skills, project management and team building experience
  • Excellent organizational skills, strong multi-tasking capabilities, attention to detail, and the ability to complete assignments within required deadlines in a fast-paced environment
  • Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies
  • Dedicated, innovative, and a personable team builder. Ability to motivate and provide feedback and training to team where necessary
  • Strong problem recognition and resolution skills
  • Advanced skills in office applications - Excel, Word, Power Point, Share Point

Sales Operations Support Manager Resume Examples & Samples

  • Sales Planning & Forecasting - Support transactional and revenue planning for quarterly and annual income planning cycles, including collection of data, testing of key drivers and trend analysis
  • Sales Reporting & Business Analytics – Monthly management of sales performance reports for Sales Management and Sales Reps/Account Managers to facilitate measurement of performance against targets & KPI’s, accurate pipeline forecasting and sales management reviews. Work in close partnership with key stakeholders to understand their requirements and ensure key sales metrics are identified and reported, including working closely with the Global Sales Operations team to ensure global alignment of key metrics
  • Sales Training & Enablement - Manage/own sales team training, supporting sales management to ensure the sales team receive appropriate and relevant training to cover Product, processes, CRM, development and sales skills. Develop and coordinate new hire sales training programs. Proactively support regional teams to ensure they have access to all tools, training, Sales Operations support and resources to enable the regions to sign and board merchants/acquirers. Coordinate Product release training with Marketing and Product Management. CRM Mgt, Support Sales teams with CRM training, queries, and be a “super-user” to drive further adoption and improvements in the system
  • Pricing / Commercial Support – Work closely with the Head of Sales Operations to support the sales teams with commercial & pricing negotiations, contract management and RFP responses
  • Sales Compensation – Work closely with the Global compensation team to ensure the calculation of quarterly Sales Compensation payments are accurate to ensure payments are made within tight corporate deadlines. Ensure data integrity in compensation system. Ensure audit readiness of variable compensation data
  • University Degree with professional accountancy qualification (familiarity with basic accounting and finance principals)
  • Advanced Excel plus strong Word and PowerPoint skills required
  • Experience in administration of Databases (SQL Server) and Report Building Applications (e.g. tableau, Crystal Reports)
  • Sales CRM experience, preferably Salesforce.com
  • Excellent analytical, organizational and project management skills with strong interpersonal and written/verbal communication skills
  • Must exhibit a high degree of motivation, creativity and initiative
  • Payments or technology industry experience supporting sales organisations and an understanding of the end-to-end sales process
  • Experience of working across global and complex organisations
  • CRM experience (ideally Salesforce.com)

Operations Support Manager Resume Examples & Samples

  • Foster a culture of continuous improvement
  • Develop and implement process controls
  • Mentor and motivate associates in safety, quality and productivity improvements
  • Coordinate resources to achieve goals with a timely and cost-effective strategy

Rohq Isg Operations Support Manager Resume Examples & Samples

  • Create process flows and procedure documents for function
  • Prepare detailed metrics packs showing progress for distribution to management
  • Management of team, conducting performance reviews, team development, and broadening the knowledge base of the team as a whole
  • Experience in reference data management
  • Experience in working with internal and external data sources to conduct due diligence (Bankers Almanac, Dun & Bradstreet, SWIFT, etc.)
  • Strong focus on control and process optimisation and documentation
  • Problem-solving initiative
  • Good communication skills with the ability to be assertive
  • Ability to prioritize work and manage time appropriately

Sales Operations Support Manager Resume Examples & Samples

  • Own and manage XE Large Enterprise Out-looking process working with the GM Sales
  • Operations and Director, Large Enterprise Sales and Bids
  • Project manage the Renewals programme for GDO
  • Ownership of XIST (salesforce.com) for Large Enterprise Operations to ensure robust utilisation by developing key programmes, working in conjunction with the global XIST team
  • Management of the Large Enterprise Operations XIST regional administrator
  • Own and deploy XE Large Enterprise Sales Management Process
  • Own Sales Operational Excellence and ensure deployment across Large Enterprise US
  • Pipeline Management of XE Large Enterprise Key Deals including ownership and management of the Megadeal Sales Health Check process
  • Work in conjunction with Learning and Development to manage and implement key US sales training programmes
  • Support strategy / target/segmentation/coverage/compensation planning activities
  • Support XE Sales Operations GM with the US Large Enterprise Field Engagement Process
  • The implementation, management and deployment of key strategic sales programmes across XE Large Enterprise
  • Strong Sales & Sales Management background
  • Must be a Completer / Finisher
  • Strong communication / influencing skills
  • Strong programme/process management skills
  • Effective leadership of virtual teams
  • Ability to work flexibly, adapting quickly to change and new ways of working
  • Displays enthusiasm and contributes to an effective team environment and willingness to work with others to achieve a shared goal
  • Good understanding of the GDO or Technology business
  • Proven ability to solve business problems by using LSS tools/methodologies i.e. Qwiksolver

Operations Support Manager Resume Examples & Samples

  • 1-2 Years Pharmacy Benefit Management (PBM) experience
  • 3-5 Years Managed Care experience
  • 1-2 Years of Compliance experience
  • Working understanding of e-Pharmacy landscape and its influential partners
  • Ability to manage multiple tasks and deadlines with attention to detail
  • Ability to communicate effectively and deliver presentations to senior leaders of Humana
  • Six Sigma Certified

Cbps Operations Support Manager Resume Examples & Samples

  • Constantly identify and implement innovative technological solutions to increase revenue and reduce cost
  • Enhance existing Variable Compensation Plan
  • Work closely with the team Leaders & Service Managers to increase sales participation rate
  • Partner with the training team to introduce highly effective induction & refresher sales programs to enhance the agents product & soft skills
  • Work with Operations and Stakeholders to create programs that will drive, reward and recognize high performance
  • Enhance existing models & build new propensity to buy model to increase revenue and improve efficiency in selling the right product to the right customer
  • Assess opportunity to introduce new products on the sales palette which are well suited to be sold on the phone
  • Train and Motivate the Sales Coaches to deliver the Cross Sell objectives consistently
  • Efficiently use data modeling by engaging closely with Decision Management to increase response rate
  • Ability to think strategically and link Sales with an improved Client experience(NPS) and drive this across all initiatives and activities implemented in the COE
  • Develop sales teams that can deliver effective and efficient sales and service results, in order to build and retain a satisfied consumer customer base
  • Driving sales performance in team setting for minimum 2-3 years (required)
  • Working experience in Financial Services or Contact Centre industry (preferred)
  • Understanding of Australia financial products and systems would be an advantage (preferred)
  • Tactical and strategic (required)
  • Change agent with influencing skills (required)
  • Able to partner with external stakeholders (required)
  • Ability to lead the team to achieve results (required)
  • Openness and willingness to change and flexibility in approach to meet demands of situation (required)
  • Ability to excel in unstructured/undefined situations (required)
  • Excellent Written & Oral Communication (required)
  • Coaching and motivational skills (preferred)
  • People Management skills (preferred)
  • Training skills(preferred)
  • Employee motivation, engagement and retention (preferred)

Business Operations Support Manager China Resume Examples & Samples

  • Operational management of the China Projects Pipeline that ensures effective management of the projects and are accordance with policies and procedures
  • Work with the Operations Support Director to ensure the China business are conducted in a compliant and value added manner, with a focus on exception prevention and detection, and maintaining a compliance culture
  • Enhancement activities that include process improvement, sample testing, executing detective controls, conducting training, logging and remediation of issues
  • Execute upon the vision, mission,strategies and annual goals for the department in alignment with the Company's goals
  • Maintain the Project and Contract Pipeline Management / Tracking periodically and partner with the respective in-country business functions to ensure the following are performed accurately and in timely manner
  • Projects are recorded in the Pipeline
  • All business processes required to support the opportunity are performed
  • Required reviews and approvals have been obtained
  • Vendor due diligence has been performed as required
  • Project and contract milestones have been met/achieved in accordance with the contractual obligations
  • Goods and/or services have been successfully delivered by vendors prior to payment
  • Project closure procedures have been completed effectively
  • Sufficient project supporting documentations have been collected, validated and recorded/stored securely
  • A key point of contact for all Business Operations Support activities for the Business
  • Custodian of all necessary documentation related to each opportunity ensuring proper archival and maintenance
  • Support the driving of business process improvement activities
  • Conduct assessment and sample testing of transactions and procedures
  • In partnership with Controllership, execute detective controls and apply remediation plans
  • Log issues that are not in accordance with policies and procedures and drive remediation
  • Assist with the development and delivery in-country trainings (including onboarding training) to Beijing, Shanghai, Guangzhou staffs
  • Ability to provide thought leadership to the China business in the area of executing policies and procedures
  • Excellent project management skills and good communication skills, able to mobilize resources to execute controls and procedures during the entire project lifecycle
  • Detail oriented and be able to work well under pressure and accustomed to project work with tight deadlines
  • Strong controls, compliance and/ or auditing background
  • Team oriented and strong client-focus
  • Excellent presentation skills and communication skills
  • Required Experience
  • Education: Bachelor’s Degree or Master’s Degree
  • Years of Experience: 6 + years of relevant experience
  • Certification: CPA/CA/CIA/PMP/ Six Sigma or equivalent preferred
  • Computer Skills: Advanced/Expert level of Microsoft Office, in particular Excel and Access, and Programming Language (Visual Basic, etc.) is preferred
  • Language: Fluent in both English and Chinese

Operations Support Manager Resume Examples & Samples

  • Responsible for the timely, accurate, and effective investigation of unusual transaction behaviour within Citi Global Transaction Services
  • The daily work effort is focused on mitigating money-laundering risks to Citi
  • Managing a team of 3-5 analysts
  • Assignment of Alerts to analysts
  • Effective management of Alert time lines
  • Review of Analyst case summaries and perform second level review of investigations
  • Escalation of suspicious cases to AML Team Manager, and immediate escalation of Alerts with due concern
  • Review of closed alerts (before reaching Case Management Tool)
  • Perform peer review of investigations (Alerts and/or cases) to ensure appropriate dispositions have been recommended by Analyst; and when recommendations to escalate to the Business or to file a Suspicious Transaction Report that that decision by analyst is appropriate in support to the Regional Operations Head/AML Team Manager
  • Responsible for supporting the successful accomplishment of internal Risk Control, and Self-Assessment (RCSA) policies
  • Design and execute quality assurance testing of work performed by Team Leaders and Analysts
  • Responsible for the implementation and operation of integrated processes and procedures aimed at meeting internal and external regulatory or policy guidance
  • Must possess strong focus on continuous process improvement
  • Maintain a proactive curiosity and pursue investigations to a greater level of diligence than normally required for standard due diligence
  • Support implementation of new products by performing UAT of systems and processes as a subject matter expert
  • Report generation and preparation to AML Team Manager
  • Design and preparation of management metrics and KRI’s (Key Risk Indicators)
  • Responsible for COB processes and maintaining sound controls on systems back-up
  • 2 years experience in leading a team
  • Must be computer literate
  • Responsibility to Our Clients
  • Banking / finance / business background

Citigold Sales Operations Support Manager Resume Examples & Samples

  • Partner cross-function with the Citigold national sales team and across the organization on new client acquisition initiatives and business development programs
  • Hands-on experience in analyzing data and translating it into analytical insights and actionable recommendations. Advanced Microsoft Excel user
  • Ability to partner and create a strong network of relationships among peers, internal partners, external constituencies, decision makers and stakeholders
  • Team player with relationship building skills
  • Ability to work independently under minimal supervision
  • Resilience - overcome obstacles, maintain effective behavior in difficult situations in order to achieve goals
  • Clients come first - build long term relationships with clients by putting their interests first
  • Integrity - act always with personal and professional integrity

Operations Support Manager Resume Examples & Samples

  • Developing relationships with users across the business (Hiring managers, Procurement, Finance and HR) to thoroughly understand their business and culture
  • Establishing partnerships with key suppliers participating in Citi’s preferred supplier program
  • Oversight and hands on support of the NEMS FG tool to facilitate and manage the end to end Non-employee procurement process
  • The establishment of standard operating procedures (program documentation, reporting and metrics) to be followed internally by Citi as well as externally by our suppliers
  • Ensure client satisfaction with the Non-employee management program
  • Understand the contractual terms and conditions between Citi and the suppliers, including: pricing, roles and responsibilities, rules of engagement, vendor neutrality/sourcing strategy position
  • Measure and report compliance to Customer Service Level Agreements and cost savings objectives including: Rate Negotiation, Requisition aging, Start and end dates management, Timesheet management
  • Responsible for problem resolution and communication
  • At least 5 years of Staffing, Managed Service Provider or related experience
  • Ability to: Provide excellent customer service, Communicate effectively , Prioritize multiple tasks and demonstrate proper time management, Problem solve and present recommendations to internal and external clients
  • Negotiate rates effectively
  • Help build and maintain a positive team spirit
  • Confidence, Enthusiasm, Passion for excellence, Professionalism in work product and behavior,, Stress tolerance, Discipline to execute according to standards, Urgency and speed of response
  • Requires a proven record of leadership
  • Strong analytic ability and attention to detail
  • Strong interpersonal skills and ability to communicate effectively at all levels both internally and externally (written and verbal) Bi-lingual skills required. Must be fluent in both English and Spanish. The ability to speak Portuguese is a plus

MDM & Operations Support Manager Resume Examples & Samples

  • Responsible for the closing of accounts, due to bankruptcy, customer going out of business
  • Responsible for the approval & ultimate release of Credit/Debit Memos
  • Daily monitor of invoice documents. Responsible for correcting or alerting MIS-FI (finance management of information’s department) when billing document have not posted to the GL (general Ledger)
  • Maintaining the OCR system (Optical Character Recognition) web based program to check for terrorist and or other illegal activities of requested new customers
  • Responsible for Special Services VAS tables (Value Added Service)
  • Maintains customer account discount allowances (warehousing, damage defective allowance, and many other discounts as directed by sales by brand and account) to ensure proper billing to the customer
  • Maintain three cross reference tables (EDI terms cross reference, Customer (legacy system & SAP) cross reference, and Cross reference for Allowances) This is what pulls together how information is sent back to the customer, as well as aligning that our multiple systems are in sync for same
  • Responsible for annual audit process with the SAP audit examiners. Must be able to produce any records that are needed
  • Maintains customers store directory (Ship to/Mark for records) to ensure proper documentation is sent to the customer at invoice time
  • Responsible for creating Proforma Invoices for Credit and Import Compliance Departments to allow for pre-payment of goods from non-credit worthy accounts
  • Maintains the CMN (customer material number / style material relationship) to ensure we populate this data on outbound invoice so that the customer can effectively match up what was ordered to what was received and then transmit payment of same
  • Maintains EDI Output Condition records (Advanced Ship Notice (856), Invoice (810), Customer remittance (820), and Purchase order (850)
  • Creates and maintains Carrier/Consolidator records for interaction with the Warehouse Management System
  • Night and weekend coverage rotation between two co-managers
  • Minimum five years SAP experience required
  • Advance knowledge within the SAP environment
  • Knowledge of our Retail Customers business profile and their requirements
  • EDI experience preferred
  • Proficient in SAP and Excel

Citigold Sales Operations Support Manager Resume Examples & Samples

  • Partner with global teams in the development and management of national sales reporting. Address operational issues raised by the field, directly or in partnership with other support areas
  • Work closely with PWM Risk and Control and AML Compliance in developing and implementing the AML strategy for the Citigold and Private Client Relationship Program. Identify and resolve any roadblocks in the client enhanced due diligence process
  • Lead the development and execution of the long term plans for the RMs sales platform and customer relationship management system (Salesforce.com). Partner with technology teams to develop and manage system enhancements to streamline the RM experience and increase productivity. Support the transition and conversion of the existing platform into the common operating platform of the bank (Rainbow)
  • Analyze the delivery of relationship managed services to clients and develop analytical recommendations to increase productivity, deliver efficiencies while improving client and banker experience. Streamline and mature sales operations processes
  • Coordinate the development of monthly business reviews delivered to executive management
  • 8 + years or work experience in financial services/wealth management industries. Direct experience in sales support in an affluent banker program preferred
  • Resilience to overcome obstacles, maintain effective behavior in difficult situations
  • Clients come first attitude, build long term relationships by putting client interests first

MYS Ctsm Kl-anti-money Laundering Sanctions Screening Operations Support Manager Resume Examples & Samples

  • Manage a team of investigation operations analysts and review all recommendations raised by these GSO analysts and senior analysts; agree with recommendations or request further investigation
  • Escalate potential risks on a timely manner to the management
  • Responsible for ensuring rational documentation for clearing name matches and escalate issues/risks to the management in a timely manner
  • Interacting with different business units including Risk and Control, Systems and Support, Country and Regional Compliance team
  • Understanding and applying the Know Your Client (KYC) process within the organization
  • Support CIP and metrics role continuous process improvement
  • Managing relationship with Audit Risk Review and ensuring compliance with internal control requirements
  • Supporting the successful completion of internal Risk and Control Self-Assessment (RCSA) program
  • Building and applying knowledge of Sanctions Screening processes
  • 4 to 5 years of experience in banking operations, compliance and audit background

MYS Ctsm Kl-operations Support Manager Resume Examples & Samples

  • Bachelor degree or above in engineering, computing, actuarial science or statistics demonstrated
  • Profound Excel/Visio/Project skills (Macro/Formula)
  • Structural Query Language (SQL, NoSQL)
  • Profound knowledge in Statistical Modeling (Clustering, Regression), Machine Learning (Neural Network, Support Vector Machine), Text mining, Fraud Analytics. Related project or working experience in this regard is preferred
  • Solid understanding of BigData Ecosystem–Hadoop, HDFS, MapReduce, Yarn, Spark, Hive, Storm, Sqoop, HBase etc
  • Project experience/technical skillset/Certification on BigData/Datameer/Platfora is a plus
  • Ability to work independently yet interact effectively, with different levels of management
  • Detailed mindset

Rohq-isg-operations Support Manager Resume Examples & Samples

  • Act as team lead for the Data Quality team based in Manila
  • Providing and overseeing data extracts from ISG Golden Source applications to support the business needs in response to audit and compliance related requests
  • Defining and delivering the data quality and governance strategy
  • Implementing data quality standards and measurement
  • Oversight of remediation activity
  • Understanding of internal risk & controls policies and processes and the ability to quickly identify areas of weakness
  • Reference data/ Securities knowledge would be an advantage
  • Strong affinity to manage Control practices demonstrating a pragmatic risk-based approach
  • Strong data analyst skills preferably in Accounts and Securities data domains
  • Ability to work as an individual as well as working with other team members
  • Ability to proficiently use MS Office products, particularly Excel, and Data Management Tools such as SQL and RDBMS

Operations Support Manager Resume Examples & Samples

  • Oversight of security set ups and modifications
  • Oversight of Pre Market Open and Post Market Close events
  • Oversight of reconciliation and data quality projects
  • Be able to work hands on with tight deadlines
  • Ensure adherence to all audit policies and procedures
  • Coordinate with global coders in other regions to resolve issue
  • Independently assess workflow issues and redirects work as necessary
  • Provides subject matter expertise to related projects
  • Interprets data and makes recommendations
  • Ability to perform deep dive analysis and draw conclusions

Retail Corporate Backend Operations Support Manager Resume Examples & Samples

  • 4-6+ years of experience in a related field
  • Previous Retail Operations Experience preferred
  • Microsoft Word, Excel and PowerPoint knowledge preferred
  • AS400, JDA, Kodiak, WM, Falcon and Showcase (CnD) experience preferred

MYS Ctsm Kl-operations Support Manager Resume Examples & Samples

  • Required: Proven track record in project management, with a minimum of 5 years of experience
  • Required: Proven track record in delivery of change
  • Preferred: Comprehensive knowledge of Compliance, AML policy, financial services, investment & retail banking products/services – back and middle office operations
  • Project management qualification (e.g. Prince2, MSP) or equivalent experience

Citigold Sales Operations Support Manager Resume Examples & Samples

  • Analyze the delivery of relationship managed services to clients and develop analytical recommendations to increase productivity, deliver efficiencies while improving client and banker experience
  • Manage support delivered to Relationship Managers and Citigold Market Managers. Address operational issues raised by the field, directly or in partnership with other support areas
  • Support the launch of new Citigold and Citi Priority product offering. Help design the strategy and be accountable from an operational standpoint that customer movements between product offerings are seamless and effective
  • Manage overall cross-business referrals between Citigold and other units (Wealth Management, Mortgage, Private Bank and Commercial Bank) with goal of increasing referrals, streamlining process and implementing shared incentives
  • Work closely with PWM Risk and Control and AML Compliance in developing and implementing the AML and KYC strategy for the Citigold and Private Client Relationship Program. Identify and resolve any roadblocks in KYC process

Hmda Operations Support Manager Resume Examples & Samples

  • Build the monitoring controls and oversight program that ensures TIAA operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited toHMDA and CRA data requirements
  • Work with applicable departments and outsource vendor partners to ensure all regulatory and project requirements are met while implementing the new HMDA rule
  • Work to conduct periodic data integrity reviews, communicate findings/recommendations with the business lines, quarterly and annual HMDA reporting, complete geocoding/data scrub, and work with the lines of business to complete any remediation
  • Ensure processes adhere to appropriate risk management controls and will facilitate ongoing process improvements to achieve higher results on an ongoing basis
  • Serve as a liaison to Business Process Control leader during all regulatory mortgage exams facilitating all HMDA and file documentation requests
  • 5+ years’ experience managing HMDA related activities and knowledge of related regulations
  • Fully understand the current reporting requirements for HMDA (Regulation C) and have an understanding of the new reporting requirements required under the CFPB HMDA rule
  • Knowledge of data elements and requirements for all channels of lending business (retail, third party origination, etc.) and general operations management experience in a centralized mortgage lending environment
  • Knowledge of automated underwriting systems including GSE underwriting systems and guidelines
  • Demonstrated experience related to the development and execution of quality/process test plans, including scripts, sample sizes and related operating routines
  • This position should have strong leadership skills and someone who can manage multiple processes
  • Proven analytical and problem solving abilities

Operations Support Manager Resume Examples & Samples

  • 7+ years work experience of BPO/financial related operation. With knowledge of financial/securities operations, quality control, risk control
  • Knowledge & Experience of project management. (Process Improvement / Process Transition Project is preferred.)
  • 5+ years experience of managing people
  • Business reading/writing level of English language is required to handle the daily emails and conferences

Citibank Berhad Kl-operations Support Manager Resume Examples & Samples

  • Provide leadership and daily management of two Core Operations work-streams: Control Management & Reporting and Operation Solutions Group, including capacity, leave, goal setting, talent and training review, and overall performance review
  • Resolves complex problems where analysis of situations or data requires an in-depth evaluation of Core Operations and business processes, family procedures, and industry standards for consumer business supported
  • Demonstrates ability to Lead projects and/or offer solutions at an advanced level, for assigned operations area
  • Liaises with multiple operations teams within Malaysia O&T and the region
  • Serves as analytical and/or procedural expert, representing a unit or team on cross function operational processes, project deliverables
  • Applies in-depth understanding of how various operational areas collectively integrate within the sub function
  • Applies in-depth knowledge to coordinate and contribute to initiatives that support the objectives of the operations function and overall business
  • Applies in-depth knowledge of business operations and develops of new techniques/processes for the area or function
  • Integrates subject matter and industry expertise within a defined operations area
  • Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating to others in area
  • Evaluates moderately complex and variable operations issues that have substantial potential impact, and recommends changes to streamline processes as required
  • Work and performance of all teams in the area are directly affected by the performance of the individual
  • Strong communication and diplomacy skills are required while working with business, customers, senior management, partners and regulators
  • Provide oversight on 3rd party managed process
  • Manage and analyze workforce capacity (EG Tool), expense reengineering, control reviews and new initiatives while balancing Core Operation goals and expense targets
  • Experience in managing large diverse teams
  • Strong execution and interpersonal skills with capability of partnering across all levels in the organization
  • Proven record in delivering key business transformation programs and cost reduction solutions

Employee Data Operations Support Manager Resume Examples & Samples

  • Management of the daily work flow, including monitoring execution and accurate completion by team members
  • Employee performance management
  • Research and resolution of significantly complex business issues
  • Partner with HR and Technology to implement policy and process enhancements
  • Managing the Employee Data Control team in their duties and responsibilities
  • Ensuring that daily quality and control measures are followed
  • Coaching team members to strengthen or improve performance dimensions
  • Working closely with senior management on both team performance and other project related activities
  • Develop and maintain subject matter expertise of the Employee Life Cycle Product functions within HRSS
  • Provide operational expertise and guidance to regional teams in their execution of daily production activities
  • Performing analysis on complex HR data issues and determine required actions
  • Provide customer support to HR, managers, and employees
  • Identify, initiate, and implement continuous process improvement opportunities
  • Communicating professionally, effectively, timely and courteously
  • Manage projects related to employee data, including divestitures and acquisitions
  • 4 year college degree or equivalent work experience
  • Knowledge of PeopleSoft/Oracle HRMS System is preferred
  • Knowledge of HR Management Systems, Self Service Tools, Time Reporting tools is preferred
  • Solid understanding of HR business processes
  • Demonstrated ability to manage multiple assignments
  • Solid analytical skills and attention to detail
  • Excellent communication skills, including ability to interface with senior management
  • Excellent customer service orientation
  • Ability to operate in a team environment, working efficiently in a multi office/time zone/cross-cultural environment, and negotiating effectively with those in other functional/technical areas and countries
  • Proficient user of MS Office products (Word, Excel, Outlook, etc.) required

Operations Support Manager Resume Examples & Samples

  • Bachelor's degree in Business, Finance, Management, Engineering or Technology
  • Five years of supervisory experience in a professional manufacturing work environment
  • Experience scheduling personnel and resources
  • Continuous Improvement (CI) experience
  • Excellent verbal / written communication skills with the ability to meet challenging deadlines for reports and data
  • Superior organizational and project management skills including documentation, development, analysis and presentation of data, reports and methods
  • Strong customer service and leadership skills with a commitment to performance excellence
  • Extensive office computer skills including the use of Microsoft Excel, PowerPoint and databases
  • Valid US or Canadian driver’s license

Construction Operations Support Manager Resume Examples & Samples

  • Authors and implements construction policies and procedures in collaboration with the project management teams, developing construction processes and tools ensuring successful adaptation and implementation to further enhance efficiencies on active projects
  • Plans, forecasts, allocates and assigns construction resources across projects
  • Implements Safety, Quality, Ethical Standards, Code of Conduct, Lessons Learned, and People FIRST programs in their respective business units in accordance with Division Policies, Standards, and Contractual commitments
  • Establishes and maintains relationships and develops a high level of trust and credibility with key clients, alliance partners, subcontractors, and project teams
  • Reviews, analyzes, and reports on project construction budget, schedule, and quality performance to business leadership and takes appropriate action to drive improvement through project construction managers
  • Responsible for capability and technical skill development and enhancements of market based construction resources
  • Ensure budgets, policies and procedures are adhered to across all projects
  • Achieve key performance metrics established for projects
  • Collaborates with Construction Business Partners on developing construction execution plans that deliver highest value solutions to clients
  • 8+ years with a degree or 10+ years construction experience without degree

Rohq-esc-operations Support Manager Resume Examples & Samples

  • Works independently with senior levels (SVP & Director levels) within ESC and necessary support functions within Citi to ensure alignment of strategy with the appropriate sponsors engaged to provide executive direction and approval
  • Responsible for the project governance ensuring the necessary strategy and executive committees
  • Developing strong working relationships and presenting to the appropriate steering committee, MD’s/Directors strategy/planning team and key stakeholder, representing Enterprise Supply Chain, Citi Finance, Technology and Businesses
  • Negotiating priorities and helping to resolve conflicts among senior project stakeholders
  • Providing PMO leadership and cross functional coordination across ESC, Citi Finance and Technology
  • Ensuring clear lines of communications exist among the projects team and stakeholders so they understand the project objectives, issues being addressed, benefits, actions and roles/responsibilities required to meet project deliverables
  • Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of engagements as measured by global goals and customer satisfaction
  • Working with executive stakeholders and SME’s to implement/track major project deliverables and metrics, ensuring risks are highlighted timely to management and appropriate action plans are developed to resolve risks. Minimises our exposure and risk
  • Working with SME’s to develop and evaluate process and tool requirements, understanding impacts and interdependencies, while making decisions consistent with and in support of the strategic goals
  • Ensuring a consistent, uniform PMO processes are employed throughout the implementation of the project
  • Staying abreast of best in class practice, relevant internal/external changes and ensuring proper governance and controls

Operations Support Manager Resume Examples & Samples

  • Providing management, logistics and administrative support for Global MS Delivery and Field Service s organization for Local Delivery, ensuring operational readiness for the “Process” activities
  • Monitor and report on the operational performance
  • When organizational changes occur (such as consolidation, globalization, or restructuring), manage the transition of resources, services and activities
  • Manage the hand-over of resources, services and activities (via off-shoring) to the Global Service Center (GSC) center, securing that enough capacity and support infrastructure is available
  • Secure the operational processes adherence and the application of continual service improvement activities
  • Drive the processes applied to the organization’s infrastructure management, outside a specific MS contract scope
  • Securing Working Level Agreements (WLA), Operating Level Agreements (OLA), local targets, and global targets operational and financial fulfillment for all services delivered by the organization
  • Securing that any change that impacts the customer's infrastructure is assessed and the associated risk mitigated
  • Providing cost quotation for new pre-sales or add-on sales opportunities under RDM MS request
  • Act as the main interface for other Ericsson organizations regarding MS delivery performance and solution quotation
  • Ensuring operational readiness for new contracts or modified WLA/OLA scope, and
  • Proposing and driving Continual Service Improvement activities
  • 7-10 years of experience in an operations/services environment, with previous experience of managing IT network operations & organization
  • Knowledge and experience of multi-vendor network operations is an plus
  • Subject matter expertise on operator BSS
  • Requires business understanding and specialized depth and/or breadth of expertise within IT and IT deployment area
  • Expert on a number of products, processes or services
  • Acts either as a broad generalist or deep expert, or is responsible for leading an area of expertise
  • Secures operational performance
  • LI-IA1

Operations Support Manager Resume Examples & Samples

  • Review client Requests for Proposal/Quote (RFP/RFQ), Requests for Information (RFI) and Statements of Work (SOW) to help the sales team determine how to structure content to be compliant, compelling, and highly rated by the client
  • Review client requirements, compliance matrices and outline to help the sales team to validate their accuracy and viability
  • Interpret client evaluation factors to perform objective scoring of proposal content against the criteria to identify strengths, weaknesses, and deficiencies
  • Participate in road mapping (content planning) sessions with Product Managers, Account Executives and Systems Engineers to annotate the outline to produce a compelling proposal including value proposition, win themes, solution strategy, features/benefits of our solution, and the AtHoc Story
  • Ensure responses are compelling and identify clear differentiators that distinguish AtHoc’s offering from competitor’s offerings
  • Reporting consolidation – weekly, quarterly, business reviews
  • Renewals management and facilitation
  • Must be experienced in federal contracting and reseller/distribution management, minimum 5 recent years
  • Must be knowledgeable of federal contracting vehicles, processes, rules, pricing, GSA, SEWP, NETCENTS and similar schedule administration
  • Must have proficiency in SF.Com, word, excel, and PPT creation
  • Possess interpersonal communications skills, strong values towards customer success, integrity and professionalism
  • Ability to manage multiple proposal efforts simultaneously, work well under stress and meet timelines and deliverables
  • Must be flexible, highly motivated, and able to clearly and concisely articulate win themes, AtHoc’s knowledge of the client’s needs and how our solution meets or exceeds their requirements while differentiating the solution from competitive offers
  • Excellent writing and editing skills (including an eye for detail and consistency)
  • Must be willing to travel 30% of the time or more as business needs dictate, self starter, team player, quick study

Base Maintenance & Operations Support Manager Resume Examples & Samples

  • Manage direct reports in the execution of the management of the base operations SOW
  • Define and maintain the base maintenance operations statement of work (SOW) relative to Maintenance Execution
  • Develop and implement staffing and development plans to ensure satisfactory execution of the SOW
  • Identify and champion continuous improvement initiatives
  • Drive cross functional integration with other departments in the Service Centre, other Service Centres and Seattle Core
  • Identify opportunities for standardising process and procedures
  • Ensure proper job classification of employees, set employee goals and objectives, manage and evaluate performance to plan on a reoccurring basis
  • Conduct Performance Management reviews, assessment and support of staff throughout the year
  • Maintain establishment that supports satisfactory oversight of MRO operations
  • Ensure processes and procedures associated with SOW are evaluated on a regular basis with the goal of continuous improvement in effectiveness and efficiency
  • Support growth of the base maintenance capability within the MRO network to support 737MAX and 787 operations
  • Ensure maintenance operations comply with applicable regulatory requirements (Part-M and EASA145)
  • Ensure departmental and contracted MRO performance deficiencies requiring corrective action are identified and resolved
  • Liaise with airline customer(s) management, MRO management, and Boeing Supplier Management to assess effectiveness of MRO operations
  • Establish and grow the base maintenance support team to support growing base maintenance operational requirements
  • Integrate departmental responsibility to establish Base Maintenance SOP
  • Manage Base Checks through inception (schedule opportunity and long range plan), to MRO execution and Post Input Review
  • Integrate SMEEP checks into base maintenance cadence
  • Support optimisation of Maintenance Program
  • Focal for Maintenance operation supporting functions
  • Manage MRO according to Boeing Performance Based Oversight (PBO) model
  • Ensure MRO performance is effectively managed in coordination with the Boeing Supplier Management and Maintenance Execution organisations
  • Provide sufficient communication to Enrolled Customer to maintain Part-M oversight of Operation
  • Provide leadership and guidance to the Maintenance Operations department
  • Provide support and direction during emergent needs
  • Provide Duty Manager coverage on rotation
  • Provide relief for Manager Line Maintenance Operations
  • Deputise for the Senior Manager GoldCare Maintenance Operations, post holder for Maintenance
  • Any other ad-hoc duties
  • Ideally educated to degree level or equivalent in a relevant technical discipline
  • Demonstrable management experience within a technical operation
  • Full working knowledge of EASA Part M and Part 145 regulations
  • Experience having worked in an EASA145 environment as Senior Licenced Engineer, Technical Support Engineer or Maintenance Manager or similar is desirable
  • Experienced in the use of Boeing Toolbox and applications such as AHM
  • Managing performance-based aircraft maintenance contracts is highly desirable
  • Demonstrable experience with Microsoft Office with the ability to compile and present reports of a technical nature is highly desired

Retail Operations Support Manager New , Ct Resume Examples & Samples

  • Coordinates store staffing requirements and training programs. Develops and maintains work schedules, interviews and hires personnel, and monitors and controls payroll expenses. Ensures an effective, on going associate training program is in place to include new associate orientation, customer service, cash handling, merchandising programs, safety, loss prevention, etc
  • Manages sales audit and cashier cage operation, cash collection, and control. Oversees the collection of accounting data, documents, and reports from operational areas and submission to appropriate office for processing
  • 3 years experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of management practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment
  • 2 years of progressively responsible experience in administrative, supervisory, managerial, professional or technical work that demonstrated the knowledge of management principles, practices, methods and techniques. Knowledge of retail and or services merchandising principles, procedures and combination of related activities in the areas of accounting, personnel, procurement, and distribution management and store operations

Operations Support Manager Resume Examples & Samples

  • Lead role in liaising between business functions and the corresponding Technology Team to provide process support and solutions to the business, align operational strategies, business processes, and systems to achieve substantial benefit to departmental performance through all UAT activities
  • Responsible for leading, coordinating, and conducting User Acceptance Testing and Production Validations for new database/system implementations, to include test script composition, execution, and communication to all applicable stakeholders during the various phases of UAT
  • Lead facilitation of current and future product and process migrations
  • Work in conjunction with Project Managers, Business Analysts, Business SMEs, and Management to implement business requirements
  • Undertake a variety of ad hoc projects to improve the efficiency and effectiveness of data management and business operations
  • Serve as the Subject Matter Expert for Case Management Tool Functionalities and the applicable Business monitoring, preprocessing, Ops process, and workflow tasks
  • Lead cross functional analysis processes to identify process gaps and potential system enhancements, identifying and proposing business solutions
  • Perform management tasks including but not limited to employee engagement, coaching/mentoring, team development, performance management, scheduling, resource allocation, capacity planning, and goal setting
  • 3+ Years AML Ops or KYC, Business Analysis, UAT or related professional experience, or combination of Specific program subject matter expertise preferred
  • Experience managing and leading testing teams preferred
  • Experience in implementing projects and technology related initiatives
  • Requires solid understanding of the functional drivers/technology platforms in use and ability to devise solutions
  • Solid interpersonal skills with the ability to translate between technical and non-technical people
  • Practical problem solving and strategic thinking skills
  • Excellent written, communication and time management skills
  • Ability to work in a fast paced environment and able to deal with ambiguity
  • Able to train and mentor new hires on team and program processes
  • Proficient using collaboration tools and Microsoft office products including Word, Project, PowerPoint, Outlook, and Excel
  • Intermediate to Advanced skills in Excel and SQL highly desired
  • Knowledge of HP Quality Center a plus
  • Experience with Test Automation Tools (e.g. UFT) a plus
  • Understanding of ETL processes and familiarity with data management and analysis a plus

Operations Support Manager Resume Examples & Samples

  • Manage teams in multiple locations around the world that provide 24x7 support for agent and customer facing applications
  • Partner with teams across Expedia to provide highly reliable, resilient applications and to resolve cross-product issues
  • Operationally own applications and services across multiple environments
  • Provide technical direction and expertise required to resolve issues and impacts
  • Drive support strategies to ensure applications meet health, availability, capacity, and performance standards
  • Motivate your team to innovate and deliver highly available platforms with agility, resiliency and high quality
  • Collaborate with peer managers to ensure tight alignment of shared goals
  • Strive to continuously improve the operations, processes, methodologies, technology choices and practices of the team
  • Allocate available resources to meet delivery and operating objectives
  • Interact with direct reports and peers to share information and improve cross-departmental processes
  • Stay on top of and latest technologies and trends, looking for ways to improve on the technology platform
  • Provide management and oversight of staff including performance reviews, coaching, recruiting, and disciplinary actions
  • Demonstrate a positive, solution-oriented attitude
  • Demonstrated understanding of support and operational processes, procedures, and best practices
  • Experience successfully managing both on and off shore teams
  • Ability to build strong and useful relationships across large technology organizations
  • Proven track-record of technical leadership
  • Demonstrate ability to manage & improve processes
  • Knowledge of the travel industry a plus
  • LI-PP1

Global Operations Support Manager Resume Examples & Samples

  • Protecting and preserving Equinix’ operations capability to provide a globally consistent customer experience and ability to scale through thorough and rigorous review of non-standard customer requests
  • Providing IBX datacenter operations and operational capability subject matter expertise to Equinix contract negotiators to support negotiations of new deals from large strategic customers and to other internal parties
  • Conducting pre-sales review and evaluation of individual customer’s datacenter operations-related requests and assess potential impact and risk to Equinix
  • Evaluating non-standard operations requests and recommending whether or not they can be approved based on risks/impacts to IBX Operational capability
  • Evaluating requests for non-standard IBX operations-related Service Level Agreements (SLA) and writing recommendations to approve or reject
  • Providing assistance with datacenter operations-related responses to customers’ Requests For Proposals (RFP)
  • Providing suggestions to Legal Counsel when modification of terms is required for acceptable contract terms
  • Responding to inquiries and escalations driven by custom agreements for infrastructure and services to internal departments
  • Participating as a negotiating team member in customer negotiations from time to time
  • Serving as a liaison between the Equinix Client Services organization and IBX operations for matters related to Equinix’ largest customers
  • Collecting, cataloguing and archiving IBX operations-related information needed to answer escalated requests from pre-sales teams and customers’ audit requests
  • Engaging and interacting with other IBX Operations team members and datacenter site staff as required
  • Becoming familiar with established IBX datacenter operations policies, processes and procedures
  • Authoring of policies, processes and procedures as needed
  • 7 or more years’ work experience preferably in an operations environment, a corporate environment or legal setting with experience in applying business fundamentals
  • College degree or professional Certificate in Business Administration, Mechanical/Electrical Engineering, Datacenter Infrastructure Operations or related field is highly desired
  • Team player that enjoys engaging with others and a track record of good decision-making and good judgment
  • Demonstrates analytical thinking and collaborates as necessary to make decisions
  • Must have good interpersonal skills to work closely with individuals at all levels and in all areas of the organization, including external customers in a fast-paced environment
  • Ability to perform research for IBX infrastructure and IBX operations-related contract issues
  • Demonstrates ability to learn quickly and work independently
  • Strategic thinker and decision-maker
  • Good organizational skills, attention to detail and competency with MS Word and Excel
  • Strong oral communication
  • Experience in networking, electrical distribution systems, emergency response/BCP is a plus
  • Working knowledge of incident management process, incident management ticketing systems and/or ITIL Service Management is a plus
  • Familiarity with datacenter infrastructure and operations strongly preferred
  • Datacenter knowledge certificates is a definite plus
  • Understanding of the fundamentals of data center products and the fulfillment of services

Operations Support Manager Resume Examples & Samples

  • Responds to more complex escalations from tier 1 support and serves as a pivot point for Operations/TFM and Global Ops; may provide back-up/overflow support (e.g., perform installs) at the IBXs Process Support/Optimization
  • Helps define or refine processes in the IBX or recommends/proposes solutions for systemic process-related problems (e.g. sufficient and accurate fulfillment requirements, process development for new products) Systems Support
  • Develops metrics for IBX Operations applications, such as the sales portal, and leverages deep expertise in a systems area to solve complex problems Data Support/Analysis
  • Performs root cause analysis and determines systemic issues; researches solutions (e.g., for new products) and makes recommendations for resolution, utilizing information from reporting (e.g., CSAT scores) to develop and implement resolutions from a process perspective Documentation
  • Develops documentation (can be technical & non-technical) in collaboration with global teams and rolls out to IBX staff; supports adherence to the Global Operations Charter Training
  • Develops and implements training plans for broad technical, systems and/or process changes (e.g. process and system adds-on functionalities, fiber characteristics) UAT
  • Facilitates user acceptance testing (UAT) for deploying new system and process changes/enhancements (e.g., ECO Siebel) to production Team Leadership
  • Serves as team lead Project Management
  • Leads and provides ongoing support for large IBX Operations and/or Regional Operations projects (e.g., EIS, CI)
  • Bachelor Degree or equivalent practical experience, in Business Management, Industrial Engineering, Quality Management or Engineering, from a recognized university. Advanced degree in related field – is preferred
  • Minimum 12–year of experience, with at least 8–year of experience in Operations environment, preferably in Data Center, IT or Telecommunications
  • Lean Six Sigma Black Belt or similar certifications prefer
  • Proven ability in Operations or relevant role in a high-growth, high-business or operational tempo environment, with strong presentation, training, writing and persuasion skills

Operations Support Manager Resume Examples & Samples

  • Directly Monitors, manages and oversees program support functions,
  • Directs, oversees and supervises airfield support, project and budget, payroll, and security, facilities, ALSS and Wheeled/AGSE fleet operations
  • Knowledge of policies and regulations governing U.S. Army contracts requirements

Rohq-gem-operations Support Manager Resume Examples & Samples

  • Supervision of EXS Operations Support Team Based in Manila Service Center
  • Lead a team of 4 – 7 staff members
  • Partner with global EXS leadership team to ensure the Service Center supports payments, operations and technology services
  • Develop and contribute to regional and global processes and procedures and creates and maintains methodologies to support same
  • Lead, grow and develop direct and contract staff. Responsible for sourcing and working with HR representation on new hires
  • Oversee employee related functions in Manila: On boarding, off-boarding, reviews, providing feedback, monitoring performance, office schedules, training, etc
  • Work directly with EXS line managers to balance workload and resources
  • Independently assesses workflow and redirects work as necessary to ensure operating schedules are met
  • Communications – Liaises with event suppliers and vendors, communicates policy updates to EXS Support team, assists event hosts with information in support of GEM operations policy and procedures
  • Work with Operations and event planning teams to recommend appropriate actions to resolve identified problems
  • Coordinate with NAM service center and EMEA regional team on work flows and processes to help drive global consistency
  • Operations, Audit Policies & Control
  • Maintain and review department audit files, including testing against process control documents
  • Oversee and review close out files processed by EXS Operations Support Team
  • Enforce processes related to reconciliation, Audit Risk and Review, CEMP policy compliance/requirements and GEM policies and procedurs, CSS, Accounts Payable, etc
  • Review and approve credit card authorizations
  • Provide supplier management services ensuring compliance with organizational and regulatory requirements
  • Assess impacts related to corporate changes to policies and procedures
  • Support management and changes to audit documentation in partnership with department senior leaders
  • Act as P2P Subject Matter Expert(SME) for e-invoice processing
  • Review and work with management on the monthly P-Card audit review
  • Payments
  • Be able to execute and track down all forms of payments: wire transfer, check, e-invoice, etc
  • P-Card issuance as needed
  • Oversee monthly reconciliation of P-Card transactions
  • Experience in leading direct staff and contractors in co-located and remote locations
  • Ability to manage staff in matrix reporting environment
  • Proficient in using Microsoft Office (Word, Excel, PowerPoint, Outlook). Advanced working knowledge of Excel a must
  • Strong organization skills, able to manage time effectively, working to deadlines within a pressurized environment
  • Team player, willing to work with colleagues towards a common goal
  • Self-motivation, enthusiasm, commitment and positive attitude
  • Multi-tasking essential. Able to prioritize and work on several projects simultaneously
  • Strict attention to detail
  • Commitment to understanding risk and controls, compliance and business reporting requirements
  • 3+ years in operational support, administrative support, or banking. Preferably in the hospitality industry and/or financial services
  • Travel 10% of the time

KYC Operations Support Manager Resume Examples & Samples

  • Manage and lead ‘KYC’ Operations function
  • Program management of existing BAU/Refresh process with scope to migrate further functions globally
  • People management and development responsibilities
  • Oversight of KYC control environment
  • Liaison with Compliance Department and the senior management within Business units supported
  • Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
  • Delivery on targets and objectives in line with timelines dictated by BAU and Refresh Programme
  • Daily monitoring of account refresh activity to ensure all regulatory/document requirements are met
  • Oversight of On boarding of new clients of the bank onto Citi platforms
  • Monitoring and oversight of all Manager Control Assessments and Key Risk indicators
  • Excellent knowledge/understanding of control environment,
  • Experience of working within a regulatory/control environment, preferably in a supervisory capacity or with ownership of a KYC/AML related project
  • People management and leadership experience
  • Good academic qualifications would be desirable, strong control background and / or experience, operational reference data advantageous

IT Operations Support Manager Resume Examples & Samples

  • Ability to work with team members and vendors to identify testing requirements and procedures for each assignment
  • Identify any dependencies that must be included for an accurate test
  • Lead team through all phases of the testing, includes SIT, Performance, and UAT
  • Develop testing plan and timelines for each assignment
  • Create and maintain test methodology, process, and procedure documentation
  • Maintain pristine testing environment to achieve consistent results
  • Work with team and other stakeholders to address any issues with deployment, functionality or performance identified during testing
  • Analyze testing results and develop reports
  • Create automated tests using scripts and other tools
  • Monitor test environment for issues and irregularities
  • Work with a small team to envision, build, and maintain performance testing
  • Write/use tools to test the limits of hardware, software, and operating systems
  • Profile applications and identify opportunities for improvement
  • Help build performance quality into the development process from requirements through release
  • Assemble and report quality metrics to internal stakeholders
  • Maintain strong relationships with Data and Technology Service stakeholders related to desktop software and OS build release and change to ensure smooth and timely transitions
  • Mentoring and training of test resources
  • Bachelor’s degree in Computer Science or a relevant field, or equivalent education and related training
  • Ten years of relevant IT experience, including management experience
  • Thorough knowledge of enterprise computing technology and processes (e.g. mainframe, distributed systems, network, applications)
  • Effective problem analysis and resolution skills
  • Excellent interpersonal communication, supervision, and negotiation skills

Marketing Operations Support Manager Resume Examples & Samples

  • Purchase order creation
  • Invoice management
  • Budget package review & approval
  • Process analysis
  • Local team lead for culture, events, meetings
  • Expert in time management
  • Experience with SharePoint or similar tool
  • Experience managing budgets
  • Flexible working hours aligned with team meetings on eastern time required

Operations Support Manager Resume Examples & Samples

  • Supervise staff and offer support and coaching
  • Resolves issues that may involve uncommon variations of issues and may have potential for broader organizational impact
  • Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc
  • Recommends and executes new work procedures for team
  • Determines hiring to ensure adequate staffing
  • Recommends new work procedures
  • Applies in-depth knowledge of team objectives and good understanding of how team integrates with other areas
  • 3 + years supervisory experience in the operations environment
  • Outstanding communication and problem-resolution skills
  • Superior leadership skills, demonstrated ability to drive employee performance through motivation and coaching
  • Thrive in a high-paced, rapidly changing environment

PMO Operations Support Manager Resume Examples & Samples

  • Provide coordinated and consistent support across a range of project disciplines to enable effective and efficient project/program planning and delivery (execution)
  • Provide advice/share knowledge of current and evolving PM practices, both within TD and across the broader project management community
  • Act as the PMO interface with BMG for the provision of services and TD's EPMO for compliance to project methodologies, standards, protocols & tools
  • Develop and evolve the EETS SS PMO governance model along with localized processes and templates to aid in the successful execution of projects within the portfolio
  • Lead the change management of all incoming change to the DSS organization, including all communications and coordination of any training efforts required
  • Take on the day to day management of the DSS cost centre including all associated reporting needs
  • Oversees the facilitation of the project intake process to ensure that the proper stakeholders are engaged and estimates are provided in a timely manner
  • Collaborate with the appropriate partners to ensure required resources are assigned to the project for successful delivery
  • Creating and maintaining a library of learning resources for the DSS team as well as organizing local learning events for DSS
  • Act as the main point of contact for Clarity PPM questions for the DSS team
  • Development and management of an efficient and enjoyable onboarding experience for new staff
  • Working knowledge of Project Management Life Cycle (PMLC) utilizing the Project Management Body of Knowledge (PMBOK) by PMI
  • Solid understanding of the Software Development Life Cycle (SDLC) and how it integrates with the PMLC
  • Strong understanding of Change Management principles and experience delivering change in large organizations
  • Experience executing projects using different approaches, like Waterfall, Iterative, or Agile
  • Strong communication skills with the ability to utilize all available channels to reach diverse audiences
  • Demonstrated ability to plan, organize and manage multiple demands and changing priorities
  • Demonstrated financial acumen (including project estimation and financials) & resource planning experience
  • Process driven, motivated to constantly strive to find innovative ways to simplify the solution with the ability to create/improve/deploy processes as the environment requires them
  • Ability to proactively anticipate trouble/issues and recommend solutions to address
  • Adaptable to a variety of situations, individuals or groups. Understanding and appreciating different and opposing perspectives
  • Demonstrated commitment to ongoing personal and professional development
  • Highly motivated individual with a proven track record to deliver results
  • Knowledge of productivity and PM tools (MS Office PC software applications - Excel, Word, PowerPoint, Project, Visio)
  • Knowledge of the Clarity PPM application is an asset
  • Relevant university degree or equivalent work experience
  • 5-10 years of relevant project management experience, with at least 3 years managing Technology projects
  • Project Management Professional (PMP) Certification by the Project Management Institute (PMI) is an asset

Operations Support Manager Resume Examples & Samples

  • Contributing to the overall plan, including strategic and operational aspects for your area, delivering business transformational change
  • Managing the day-to-day operations of a service delivery platform
  • Identifying, monitoring, and providing feedback to the team, actively managing them as well as providing coaching
  • Providing appropriate guidance on how best to prioritise and complete work. identifying business improvement opportunities and implementing process improvements throughout the client journey
  • Overseeing and undertaking projects to develop strategies for business growth, and identifying and dealing with risks and issues

Refinery Waste Operations Support Manager Resume Examples & Samples

  • Coordinate logistics for transportation of hazardous and non-hazardous waste from client site including profiling, scheduling, manifesting and physically loading bulk and drum loads
  • Consult with client and prospective clients to identify, design and implement cost saving opportunities and proposals
  • Ensure compliance with client and government regulations by performing necessary inspections and reporting. Resolve all issues in a timely manner
  • Administer client and vendor financial obligations including invoicing, reporting and contracts
  • Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state & local regulations
  • Direct supervision of approximately 0 to 5 full-time operations level employees
  • Education: Bachelor's Degree (accredited) in Environmental Sciences, Accounting or Business, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
  • Experience: 7 years of relevant work experience (in addition to education requirement). Must have previous experience managing waste (hazardous and non-hazardous) in a refinery environment
  • An entrepreneurial skill set is highly valued with the ability to creatively achieve stretch goals and provide new services and value to existing customers
  • Supervisory and team building skills
  • Creative problem solving and innovative thinker
  • Effective and concise communication
  • Adept decision making
  • Strong business acumen and financial knowledge
  • Self-motivated and directed with a keen sense of urgency to deliver results
  • Customer-focused

Operations Support Manager Resume Examples & Samples

  • Developing good working relationships and close liaison with clients, project team members and all interested parties
  • Dealing with variations and valuations (submission and settlement)
  • Supporting with health, safety, quality and environmental issues
  • Maintaining a standard of high quality work
  • Monitoring overall reinstatement/contract performance
  • Report writing, record maintenance and effective communications at all levels
  • The engagement and management of Sub-Contractors on quality and value for money
  • Ensuring compliance with all Kier and client policies, procedures and appropriate legislation
  • Being pro-active in developing new systems of work to meet changing needs
  • Achieving and maintaining company and clients key performances measures
  • Monitor defects within the contract, (section 81, temp to perm reinstatements and revisits)
  • Survey and evaluate all potential coring sites prior to and collate all supportive evidence
  • Attend all street works meetings with the client
  • Monitor accuracy and compliance of QA recording, in line with LITS and best practise
  • Implement & maintain processes by which the contract can align their resources, systems and employees to strategic objectives and priorities
  • Dealing with variations and valuations. (Submission & Settlement)
  • Technical construction knowledge in all aspects of reinstatements and new legislation
  • Awareness of differing types of contracts
  • Commercial awareness and understanding. Working together with commercial team to achieve required budget figures
  • Be able to travel across the Anglian Water area
  • An ability to manage people and resources to reach the successful completion of projects

Senior Operations Support Manager Resume Examples & Samples

  • 15 or more years of experience in an applicable risk management environment
  • Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
  • Considerable knowledge of the business line’s operations, products/services, systems, and associated risks/controls
  • Expert knowledge of Risk/Compliance/Audit competencies
  • Ability to manage job scope and complexity of assigned business at the departmental and/or division level
  • Strong leadership and management skills of processes, projects and people
  • Strong analytical, problem-solving and negotiation skills

MYS Ctsm Kl-operations Support Manager Resume Examples & Samples

  • Acts as a liaison between Operations, Training, and AML for coordinating goals and objectives to enhance continuous process and quality improvement
  • Ambassador for best practices and facilitator of knowledge of money laundering processes
  • Decision point for review of complex cases to validate that transaction monitoring alerts have been processed in line with quality standards
  • Escalation point in the observations process
  • Ensures that the Quality Assurance process is executed in adherence with global standard policies and procedures using global standard tools
  • Responsible for conducting root-cause analysis on the results of quality reviews in order to recommend remedial training or other appropriate follow-up action to team leads and/or unit manager
  • Responsible for tracking the results of quality assurance reviews and remedial actions in the QA database
  • Responsible for assisting to develop and report Quality Assurance review results via metrics, and distribute to senior management, team leads, analysts, and other designated personnel
  • Keeping regular interactions with global QA Team in order to exchange the standards on QA Program and keep consistency in QA execution
  • Collaborates with QA global Team on development and implementations of special projects
  • Provides expertise to internal work groups, teams, and committees focused on enhancing current procedures and creating efficiencies
  • Operates within agreed business SLAs and confidentiality standards
  • Supports the successful accomplishment of internal MCA as they apply to the department
  • Reviews system access request to ensure that the correct access rights are granted at the appropriate levels
  • Line management responsibilities for QA SMEs, including performance management, coaching, hiring and training
  • Responsible for QA Team performance monitoring (productivity, workload and accuracy)
  • Responsible to monitor the operational capacity of the team
  • Minimum 3-4 years’ experience in AML or compliance or quality control or audit or fraud and economic crime units within financial institution of AML or other financial investigations experience required
  • Minimum 2-3 years’ of quality assurance experience or equivalent knowledge required
  • Subject Matter Expert for multiple products in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity
  • Managerial or manager backup experience preferred
  • Preferred: AML certification will be advantage
  • Preferred:Project and change management basic experience

Operations Support Manager Resume Examples & Samples

  • Ability to solve complex problems and issues
  • Strong analytical skills to interpret and forecast financial budgets
  • Ability to develop, recommend and implement plans for continuous process improvement
  • Strong leadership experience and skills
  • Great customer relations skills and experience
  • Four year college degree a plus
  • Proficient in all areas of Microsoft office
  • Bilingual skill a plus
  • Four Weeks training at the Corporate office in Dallas TX
  • 4 months of “on the job” training at their home yard
  • Expected to take a GM role upon completion of the training
  • Ability to Travel for business
  • Minimum of three years’ experience as a manager in a logistics, distribution or operations environment
  • Experience managing a staff of five or more people

Operations Support Manager Resume Examples & Samples

  • P&L responsibility, Working with GM to review and understand both revenue and costs on a monthly basis for accuracy and opportunities
  • Assist GM to hire, train and develop staff to meet company guidelines
  • Shadowing the GM in managing the day-to-day operations of the facility including staff management, customer and employee issues as needed
  • Work closely with the GM in Auditing of facility to confirm and enforce compliance with internal procedures as well as accordance with county, state, EPA and OSHA regulations
  • Build relationships with members and sellers to manage customer satisfaction
  • Assist GM in tracking and leading facility staff to meet company metrics
  • Provide direction to team regarding duties and goals

Card Operations Support Manager Resume Examples & Samples

  • Direct, coordinate, and monitor activities to implement Bank’s policies, procedures, and practices concerning all aspects of debit card operations, EFT Dispute Resolution, and ATM Services
  • Review processes for effectiveness, assuring quality provision of products and/or services for the best value while maintaining service level agreements; recommends and implements approved efficiency and productivity improvements while not compromising service quality
  • Develop standard operating policies and procedures to achieve a high level of customer service while incorporating appropriate risk-management controls, and meet or exceed regulatory requirements
  • Organize the Card Operations Department to perform all operational activities assigned to the area, including periodic review and adjustment so the departments are up-to-date and provides factual, helpful guidance to individuals regarding operational procedures and processes
  • Work closely with vendors, management and regulatory authorities
  • Evaluate and coach department personnel in the performance of their assigned duties emphasizing accuracy, customer service, and awareness of the needs of the Bank
  • Develop and maintain monthly reporting of operations to senior management
  • Evaluate and coordinate Bank operations and procedures for Card Operations relative to acquisitions, mergers, divestitures, and de novo operations
  • Develop and manage income and expense budget for the department
  • Manage vendors to stated service level agreements
  • Ensure compliance with Project Methodology, Product Ownership, Change Management, I.T. Security and Software Development life cycle
  • Comply with and ensure staff complies with policies, procedures, security requirements and government regulations
  • Build strong and trusted relationships with the key influencers and key business support partners and be recognized as a key strategic influencer and a proven change manager
  • Manage regulatory governed functions, which are subject to direct audit or exam review
  • Demonstrated ability to successfully lead a centralized operational department, both on-site as well as remotely
  • Proven ability to develop and manage complex projects and improvements; with varied team sizes, scope, and corporate-wide implications
  • In-depth knowledge of accounting principles, budgeting and strategic planning
  • Ability to successfully manage, motivate and train staff
  • Effective communication, presentation and negotiation skills
  • Ability to think and execute strategically
  • Extensive knowledge of retail banking, operations and technology
  • Computer proficiency in MS Word, Excel, PowerPoint, Visio and Project
  • Ability to work both independently and in a team-oriented, collaborative environment with management, technical staff, internal clients, contractors and vendors
  • Knowledge of federal and state laws and regulations relating to payment operations
  • Ability to participate on project teams such as mergers/acquisitions, core bank operating system release, Retail Banking, Risk Management and Compliance, Treasury Management, and lead internal department projects
  • Bachelor’s Degree; or equivalent combination of education and experience
  • Five years of progressively responsible work experience in card services or bank operations environment, directly related to the work of the position
  • Five years in a supervisory (or project management) capacity with demonstrated knowledge and understanding of operational, financial and technological solutions that are consistent with strategic business objectives
  • Broad knowledge of bank operations, banking applications, core banking systems, bank policies, procedures, audit and exam functions

Operations Support Manager Resume Examples & Samples

  • Manage, motivate and coordinate multiple dynamic operations teams
  • Plan, monitor, and report on solar installation schedule
  • Report weekly, monthly and yearly on operational production
  • Troubleshoot customer issues
  • Improve processes in regards to solar system installations
  • Train and develop all personnel in compliance with NRG standards
  • Lead all quality assurance, safety and OSHA compliance efforts

Operations Support Manager Resume Examples & Samples

  • To identify and implement step change operational improvements that deliver competitive advantage for the Supply Chain and aligned to site and Vision Factory objectives
  • Areas of focus will be safety, quality, Customer Services & cost improvements
  • Areas of focus can span both NPI and Global Supply activities
  • To identify best practice to determine where to focus improvement activities
  • To act as Production Customer representative for internal and external stream projects (external- project managed outside stream)
  • Project Lead on the production aspects of small cross functional or functional projects
  • To provide day support to Manufacturing operations
  • To manage the compliance coordinator. To ensure the compliance processes are robust and supported
  • Act as deputy to VSL/Unit Manager and cover for Production Team Leader
  • Deliver the production aspects of project benefits on time in full ( ensuring procedures, batch documentation, training, assessments, maintenance processes, spares, Standard Work Guides etc are in place to ensure proposed solution is successful and sustainable)
  • Provide Production Business User requirements on cross-functional projects
  • Ensure local projects delivered are to the required standards and deliver stated benefits
  • Act as communications link between external project managers and the Stream
  • Escalate projects issues within stream
  • Manage dedicated resource assigned to projects eg small team doing SMED activity or NPI campaign prep
  • For running the Supply Chain compliance processes eg Quality & Safety Councils, Risk management
  • For running the Production elements of the Supply Chain Planning process ie Supply Review
  • Extensive experience of operating at Team Manager Level, preferably gained within a manufacturing environment and or/a relevant degree-level qualification
  • Full understanding of cGMP and EHS procedures and regulatory requirements
  • Evidence of leading Improvement activities
  • Lean Sigma Green Belt preferred
  • Evidence of effective Planning & organizing
  • Planning and prioritising actions to address problems
  • Evidence of data driven decision-making
  • Develops new ideas and solutions about specific issues
  • Involves people in issues that affect them. Brings team members into the discussion so they can contribute their ideas
  • Confident in own ability. Makes timely decisions in a confident way with justification if necessary. Ensures others are very clear about own stance or position when uncertainty exists

Operations Support Manager Resume Examples & Samples

  • Reporting directly to the Operations Manager
  • Customer facing meetings to support Operations Manager
  • Health & Safety co-ordination including maintenance of policies and procedures
  • Risk assessment
  • Maintenance of site compliance
  • Staff inductions and training/development co-ordination
  • Operational analysis and KPI management
  • Raising of purchase orders, invoicing and aligning invoices
  • Payroll processes
  • Operational support
  • Continuous improvement (Lean) co-ordination
  • Carry out additional tasks agreed with the Operations Manager

Global Operations Support Manager Resume Examples & Samples

  • The Regional Support Manager will provide sales and operations support to Americas and back support for EMEA. The manager serves as an escalation point for both internal and external customer issues as they arise. The manager must be able to interact with international clients, understand different business needs and cultures by geographic location, while managing internal Verizon functions to ensure customer and product requirements are being met. The manager must communicate proactively both internally and externally and be able to successfully eliminate operational gaps, regardless of nature, between the client and Verizon. The manager contributes to ongoing improvement of operational models by being a global customer advocate while working with Verizon operations and product development to document challenges and develop solutions. The manager monitors and analyzes performance data and not only reports results, but owns and develops solutions to challenges and opportunities that are identified. The manager communicates effectively and often with pre-sales support to ensure their processes and procedures meet the needs of the customer and Verizon’s post operations support. The role is responsible for researching, diagnosing and successfully resolving escalated software and customer service issues related to our software. This position is primarily customer facing, and requires a high level of customer service and technical skill. This position will work closely with the largest accounts, internal and external clients, and the DevOps team
  • To support our customers in a more collaborative way the support manager must be familiar with different software languages such as python, ruby, SQL and be able to perform basic coding. The manager must also have Knowledge of Software Defined networking and application development skills in areas such as, Docker, Openstack community, AWS, Orchestration, Network Functions Virtualization, SaaS/IaaS, IoT (various offerings), Big Data Analytics
  • Bachelor’s Degree in Engineering, Computer Science or related field or equivalent experience. Even better if you have your Master’s Degree in Engineering, Business Administration or Technology Management
  • Four or more years of experience in global operations support
  • Six or more years of wireless / wireline industry technical experience. (software defined a plus)
  • Six or more years of wireless / wireline system integration experience
  • Proven experience deploying large, complex systems in a telecom environments, data centers and edge locations
  • Excellent communications, interpersonal, organizational, problem solving, project management, presentation and multi-tasking skills
  • Proven ability to work internationally with customers, vendors, standards bodies, open source projects, etc
  • Experience managing confidential data
  • Experience with engaging and influencing large teams and executive leaders
  • Proven track record to meet deadlines and to work in a fast paced, dynamic work environment
  • Critical thinker with strong organizational and problem solving skills
  • Meticulous attention to detail, with results-oriented focus
  • Requires independent thinking and demands full use and application of principles, theories, concepts and technologies

Servicing Operations Support Manager Resume Examples & Samples

  • Ensure staffing levels are in concert with staffing plans and models
  • Recruit, train and maintain team members
  • Perform periodic and annual reviews and provide constructive feedback
  • Track and share productivity and quality levels for each team member
  • Manage hazard insurance activities in a timely, accurate, compliant and customer-focused manner
  • Manage mortgage insurance activities in a timely, accurate, compliant and customer-focused manner
  • Manage real estate tax activities in a timely, accurate, compliant and customer-focused manner
  • Manage escrow analysis activities in a timely, accurate, compliant and customer-focused manner
  • Manage loss draft activities in a timely, accurate, compliant and customer-focused manner
  • Ensure integrity of system data and processes through implementation and review of internal control reports
  • Manage escrow research activities in a timely, accurate, compliant and customer-focused manner
  • Assist as requested on special projects
  • Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience
  • Minimum 5 - 7 years mortgage servicing experience preferably in Real estate taxes, homeowners insurance, flood, Mortgage Insurance and/or loss draft claims areas
  • Excellent management skills
  • Excellent organizational and follow-up skills
  • Self-motivated and team player
  • We offer competitive salaries, an excellent benefit package including medical, dental, vision, and (401k)!*

Operations Support Manager Resume Examples & Samples

  • Manage more than 80 resources with multiple team supervisors to perform operation process providing service to Japan business. Perform supervisory duties regarding staff motivation, monitoring and coaching
  • Manage outsourcing and insourcing by following procedures and regular review of business status with counter parties
  • Oversight business performance and drive business goals. Resolve issues related to process, quality, risks, people and organizational change requests; report performance status to sending country. Investigate and resolve complicated customer problems or serious complaints
  • Based on the change of business volume, conduct timely capacity planning to ensure sufficient resource to handle business operation and arrange proper FTE within department
  • Assign and prioritize day-to-day work, resolve day-to-day staff and customers problems. Monitor and manage all the processes to be performed smoothly with most efficient. Find existing or potential problems in the process, and resolve early
  • Develop, improve existing procedures and processing flow and encourage staff to initiate ideas for improvement. Initiate feedback to management on all aspects related to staff or service issues
  • Create monthly report to Japan Customer and General Manager. Maintain and prepare MIS, productivity reports and analysis for management review
  • Play leading role to support business changes and apply in-depth understanding in how operation support business in the product pipeline
  • View on the company strategy and collaborate with other departments in driving common result
  • Understand company culture and policy to coach supervisors and staff by working with supporting functions and maintain positive VOE result
  • Evaluates subordinates' performance and makes recommendations for training/development needs, awards, pay increases, hiring, terminations and other personnel actions
  • Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals
  • Responsible for delivery of end results and shared responsibility for budget management; accountable for resource planning
  • Ensure business risks managed through internal control and internal audit with quality result. Monitor & review pre-set service standards on regular basis
  • Developed communication and diplomacy skills are required to persuade and influence others; demonstrate leadership skills and negotiate for better solution
  • Maintain a high level of teamwork to optimize resource capacity and deliver stronger value to business. Withhold high ethical standard and clean business conduct as a team
  • Identify and develop potential staff as back up for key function / position
  • Excellent Japanese written & verbal communication skill with Japanese-Language International Test Level 1 above,
  • Able to communicate with Japan Customer smoothly
  • Have read & written English ability
  • Bachelor Degree or above
  • Familiar with Japan Culture and Manners, have sense of excellent customer service, with experience of studying in Japan or Living in Japan is a plus
  • Have strong ability of studying, quick-thinking, and good at finding existing or potential problems in the process, and able to resolve early with good problem-solving skills
  • Be Very Responsible, work under big pressure
  • Having strong wish to success even under high pressure
  • With strong comprehensive ability and constant innovation ability
  • 5+ years operation management experience, ever managed team over 100+ persons. Strong leadership skills and able to motivate staff to deliver quality services
  • With Financial knowledge or background is a plus
  • Strong in organizing training
  • Comprehensive knowledge of compliance & security procedures
  • Have good team management ability. Strong in resources planning
  • Determined, goal oriented and business driven
  • Able to work independently with good interpersonal and communication skills

Operations Support Manager Resume Examples & Samples

  • Strong understanding of instore working practises and operations, highly desirable
  • Excellent planning, prioritisation, facilitation skills
  • Strong analytical, problem-solving and decision-making skills
  • Innovative free thinker – finding better ways of executing projects
  • The ability to take ownership for delivery of the plans, delivering under pressure and in situations of ambiguity
  • Good PC skills and appreciation of all Microsoft Office applications
  • Significant commercial understanding
  • Operational Retail experience, highly desirable

Mainframe Operations Support Manager Resume Examples & Samples

  • Responsible for shift activities relating to the operation of IT systems in a complex, multi-platform environment including the managing, monitoring, support, and maintenance of all IT Operations activities
  • Manages and provides direction to IT Operations staff to achieve department and company goals
  • Plans and manages the efforts of the shift to provide effective and efficient computer systems that enables the company to meet its business plan
  • Demonstrates the sense of urgency and commitment required for managing a 24/7 operation
  • Guides and manages staff; answer questions, provides management direction and scheduling to meet established goals
  • Evaluates performance of assigned personnel
  • Makes recommendations regarding promotions, salary, and other personnel actions within salary and personnel administration guidelines
  • Maintains a good understanding of business line functions, needs, and changes
  • Manages a small staff of employees which include employee relations, performances, reviews, approves employee time records, work assignments, vacations, sick pay, etc. -Helps to plan, develop, and control small to moderate project/product budgets
  • At least 6 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment
  • ITIL service delivery
  • IT service management (ITSM)
  • Hardware infrastructure

Operations Support Manager Resume Examples & Samples

  • Facility Operations: management and oversight of leased data center facility operations
  • 5+ years of management of technology operations, including critical operations
  • 2+ years of experience in managing facility operations at leased data centers
  • Experience in budget development and execution
  • Up to approximately 35% travel required

Rohq-hrss-operations Support Manager Resume Examples & Samples

  • 30% People Relationship (e.g. Coaching, Perf Appraisal, Motivation, etc.)
  • 25% Production Activity (e.g. Problem Solving, Validations/Approvals, Mtgs, Risk/Control - QAs, Reports, and Documentations)
  • 20% Customer Activity (e.g. Escalation and Relationship management to main stakeholders and senior mgmt)
  • 15% Supervisory (e.g. Capacity monitoring, Work Load Management, etc.)
  • 5% Re-Engineering (e.g. Process Improvement, Productivity Savings)
  • 5% Project Management (e.g. Oversight/Sponsor of initiatives, Coordination and Participation on HRSS wide projects)
  • Oversight of Team Scope and Service on system user inquiries, incident, and problem management
  • Possesses an inquisitive mind coupled with a strong business thought process which may result in business process re-engineering to achieve process efficiency and effectiveness
  • Must be a fast learner, highly organized and methodical
  • Must possess superior communication skills (both verbal and written) inclusive of presentation skills
  • Expertise in incident and problem management support functions
  • Knowledge in SQL scripts

Operations Support Manager Resume Examples & Samples

  • Audits partner Shacks and develops associated action plans
  • Analyzes partner KPI’s to create action items both internally and externally
  • Directly leads training of new Shack openings including preparing all team travel and logistics
  • Coordinate and assist in the development of adjusted domestic management training materials, and new store opening materials
  • Role models and upholds the Shack Pact for all partners
  • Write training programs and coordinate all partner training programs and training validations
  • Maintain database of all domestic trainers in coordination with Training department and local area directors for each given market
  • Coordinate and support the opening teams in their preparation of new restaurant openings
  • Build key relationships with Area Directors and Training managers in all regions of the domestic operating team
  • Thorough understanding of the steps necessary to open new restaurants
  • Demonstrates an expertise and understanding with respect to implementation of a fully integrated critical path and new store opening
  • Airport and Stadium licensing background with union employee experience
  • Ability to collaborate and influence cross-functionally both internally and externally
  • Ability to make informed decisions quickly to keep performance on track
  • Intermediate to advanced proficiency with Microsoft Office applications
  • Well developed, verbal, written and presentation skills
  • Effective negotiating skills
  • Effective motivational skills
  • The ability to multi-task in a high pressure environment
  • Outgoing and personable, collaborative
  • Effective communicator one-on-one or in front of large groups
  • Has the ability to problem solve and handle high stress situations

Operations Support Manager Resume Examples & Samples

  • Conduct research and analyze data necessary to develop and implement policy decisions for issues that include school construction and demographics, student food service and participation rates, facilities maintenance, pupil transportation, and coordination of school openings
  • Compile reports for different functional areas that are often confidential in nature; keep track of progress and prepare project reports for the Deputy Chancellor and Chief of Staff
  • Conduct cost/benefit studies for different scenarios
  • Present research results and recommendations to senior management in order to drive policy decision-making
  • Serve as the data expert in preparing reports and maintaining historical databases. Help create and maintain reference documents explaining data and methods for use by Operations staff
  • Identify ways to improve data collection and management as well as Operations procedures and workflows. Address data improvements via scheduled and ad hoc analyses
  • Develop thoughtful and creative approaches for solving a wide range of operational issues
  • Assist in planning, executing, monitoring, evaluating, and presenting projects involving multiple public and private stakeholders
  • Collaborate with the Operations leadership to oversee and monitor various stages of project implementation to ensure high-quality outcome within budgetary constraints
  • Serve as liaison with other City agencies on a number of initiatives that affect schools and DOE buildings/spaces

Senior Operations Support Manager Resume Examples & Samples

  • Bachelor's MIS, CS, Math or related
  • Ten (10) years’ technical experience directly related to software/system development of which seven (7) related to the implementation and maintenance of management information systems and or software intensive systems. Education Requirement identified above can be used as contributing part of the general experience
  • Shall have, within the general experience requirement, five (5) years specialized experience that includes: system development from with emphasis on the functions they are qualifying as a SME. Specific experience may have been gained concurrently with General Experience
  • Must possess an active Secret security clearance

Operations Support Manager Resume Examples & Samples

  • Flexible thinking
  • Ability to develop self and others
  • Build relationships across departments
  • To identify and deliver step change improvements that require the mobilisation of cross functional teams to deliver. These are often complex over a 3-18 month horizon
  • Act as a customer rep for various projects ensuring that the requirements for a manufacturing facility are met on all aspects of efficiency, quality and safety
  • Knowledge of how manufacturing areas work including the end to end supply chain
  • Ability to develop and coach all staff from all areas of manufacturing and support functions
  • Effective ability to multi-task, problem solve and prioritise own and others work to ensure all area are working to the same goal

Operations Support Manager Resume Examples & Samples

  • Manages one or more functional areas of information system solutions development and technical support, including personal computer/client server support, systems programming, applications design and development, database design and administration, information security, telecommunications and network support and administration
  • Supervises non-exempt technicians and exempt professionals, and may manage subordinate supervisors
  • Ensures that proper records and other documentation are maintained
  • 8-10 years of related information systems experience, including supervisory experience

Client Engineering Operations Support Manager Resume Examples & Samples

  • Bachelor’s degree related to Information Technology or equivalent experience
  • 7+ years of experience in IT operations and administration, with at least 1/3 of operations experience being in a software or SaaS environment
  • Experience in deploying SaaS applications into cloud environments (AWS, Azure, and BlueMix are a plus)
  • Effective communication and prioritization skills to ensure the highest levels of support to the clients

Operations Support Manager Resume Examples & Samples

  • 30% Production Activity (Problem Solving, Mtgs, Risk/Control)
  • 20% Customer Activity (eg senior mgmt)
  • 5% Supervisory (eg Capacity monitoring, etc.)
  • 20% People Relationship (eg Coaching, Perf Appraisal, Motivation, etc.)
  • Pre-employment screening for Malaysia
  • Resolves Mid-to-Complex discrepancies in the background checks
  • Performs HR Admin Tasks catering to Pre-emp activities
  • Manages OSC provider groups and workload distribution for the PG
  • Acts SMEs for assigned process and updates the ops manuals
  • Monitors background screening checks and escalates to Operations manager cases not completed within policy
  • Provides direction/strategies for the team's execution
  • Conducts coaching and performance review of TLs
  • Insurance Benefit enrolment
  • Employee Personal File Management including but not limited to sorting, tracking, filing and warehousing
  • Handling various adhoc reports
  • Responding to employment verification requests from external entities for active and resigned employees
  • Execution of records management policies/practices for employee lifecycle documents
  • Management/Endorsement of HRMS data update submission to CSC
  • Releasing of relevant exit mails to employee and stakeholders
  • Tracking of employee clearances and management of off-boarding tracker status
  • Manages OSC Provider Groups and workload distribution for the Provider Groups
  • Monitors and ensures execution of all employee lifecycle processes, applicable in-country
  • Supervises two process teams, ensures implementation/ execution of actual step by step processes and effectively allocates work to the team
  • Performs tasks for sensitive requests (HRSS Manila and HRSS Regional team populace)
  • Manages team workload distribution
  • Assist in issue investigations and identify action plans/resolutions
  • Responsible for the day to day operations stability via the daily metrics of the team / BPM Report (volume, turnaround time and quality)
  • Effective load and resource planning
  • Attend the Daily Ops Call with the other Ops Managers of the Center (for issue awareness and visibility from a center perspective) and cascades relevant info
  • On top of ability to handle C12 process and task complexity, C12 is also able to apply in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the function and overall business
  • Stricktly adhere to R&C policies and procedures and Additional Risk and Controls Resposibilities of C12
  • Effective management of all stakeholders whenever issues arise (work closely with the BRMs)
  • Ensure that timely resolution with minimal impact to operation
  • Responsible to provide both informal and formal documentation of the issue to the SLTs (for further escalation and handling
  • Ensure proper management of MCAs and DCFCs
  • Fluent in written and spoken English
  • Expert knowledge in MS Office
  • Operational experience in a shared services environment
  • Educated to university or college degree
  • Discusses team member IDP and works to come to agreement to areas for execution

Customer Service Operations Support Manager Resume Examples & Samples

  • Effectively collaborate with cross functional leaders within SVCS to optimize service level, handle time and quality for both our internal and external customers
  • Managing and providing work guidance to a team of operations support analysts
  • Developing and mentoring a team of operations support analysts
  • Key partner to Customer Service Operations Manager to support overall operation effectiveness and efficiency
  • Key partner to Liaison Manager for retail customer affiliation process to support internal customers and SVCS
  • Experience and proven results in call center and supply chain processes and complex systems
  • Identify, evaluate trends and implement continuous improvement initiatives to ensure SVCS and customer service internal business partner processes are effective and efficient
  • Connect support team and actively participate in operations initiatives and cross functional team projects
  • Provide operational support and coverage as necessary to support the business

Operations Support Manager Resume Examples & Samples

  • Gathers, inputs and manipulates data for routine/standard business and/or financial analysis and reporting purposes
  • Validates accuracy of data and assists with report preparation
  • Helps solve problems and may distribute reports to internal and external audiences
  • Manages a team of 7 employees
  • Participates in the development of goals and execution of strategies within a function or department
  • 5 years of MSP experience
  • 5 years of testing and reporting - writing test scripts and business requirement documents
  • 5 years of Default Lending experience
  • Leads/ coordinates aligned or directly managed resources
  • Intermediate knowledge of MS Access and Excel
  • Responsible for decisions that are guided by policies or established practices and that generally will have limited impact on company revenues/assets
  • Conflict resolution, change management, influencing, project management, delegation and coaching skills
  • College degree preferred or equivalent in business experience
  • SQL experience preferred

Application Operations / Support Manager Resume Examples & Samples

  • Position requires on-call duties which require carrying a pager and working production issues nights, holidays, and weekends during on-call week. (In the capacity of a manager)
  • Ensuring and enforcing compliance with Dell/Customer Service Management processes. Position requires the manager to be assigning tasks and tracking them to closure
  • Position requires manager to work on multiple (2-3) small or medium projects as on need basis
  • Security compliance, risk assessment, and cost center financials
  • Position requires manager to talk to the customer at a regular interval
  • Position requires manager to talk to the users in case of escalation/issues
  • Position requires manager to implement best practices in the team as per ITIL and CMMI framework
  • Conduct process reviews, audits and ensure process compliance
  • Provides continuous process improvements recommendations to the management and drives the same in his/her area of influence
  • Document meetings and create weekly/monthly status reports
  • Responsible for career development/planning, performance and pay discussions of team members. Works with customers/stakeholders to understand critical business success factors and key performance indicators to be managed
  • 5+ years of overall Healthcare experience (Claims processing, payer, etc.)
  • 5+ years of experience working as the manager of operations team of size 10 or more
  • 1+ years of experience working in an onshore/offshore environment or a global environment where multiple countries are involved
  • Very strong working knowledge of ITIL framework mainly Incident, Change, Problem and Request
  • 4+ experience managing projects in ITIL space and be ITIL V3 Foundation certified
  • Strong experience in creating and tracking improvement metrics in the past projects
  • 4+ year experience creating and providing reports using MS Excel,MS Power point, MS Word
  • Must be able to exercise appropriate judgment when assessing the needs of the client and determine the resolution best suited for the situation. Requires a high level of initiative and independence
  • Able to work in an office environment, work evenings or weekends as needed
  • Strong written/verbal communication skills with experience of executive level presentations and interactions

Operations Support Manager Resume Examples & Samples

  • Maintain clear communication of Travelex values to all team members
  • Communicate Travelex’s Vision and Strategy to all team members
  • Deliver weekly, monthly & half yearly checking obligations for the retail side of the business
  • Manage the recruitment, selection and induction of direct reports to ensure the right people are recruited first time
  • Actively contribute to the personal development of the Operations Coordinators through regular performance reviews
  • Manage the operations team’s expenses within budget while looking at cost efficiencies
  • Actively reward and / or recognise individuals for outstanding performance
  • Address the non-performance of individuals with coaching, support or counselling if improvements are lacking
  • Provide strong leadership, coaching and performance management to the Operations Co-ordinator roles
  • Manage the relationships between the Retail Sales Managers and the Operations Co-ordinators to ensure successful communication lines are maintained and effective action is taken in a timely manner
  • Take complete ownership of any internal or external change that may impact on store operations
  • Maintain the suite of Standard Operating Procedures (SOP), ensuring they are kept up to date, are communicated to the frontline business in a timely manner and are published via local media options
  • Have 3 years’ experience in an Operations role or similar
  • Have sound understanding of: General retail business practices, Travelex’s products and services (highly desirable)
  • Have foreign exchange products and services and the operation of foreign exchange markets experience (highly desirable)
  • Have an advanced understanding of Travelex policies, procedures and processes (highly desirable)
  • Be able to demonstrate overall operational excellence including administration, attention to detail and management of a multitude of tasks
  • Have superb English writing skills which you will need due to SOP management
  • Be incredibly bubbly and engaging
  • Have solid experience in the management of large teams (highly desirable)

Operations Support Manager Resume Examples & Samples

  • Responsible for leading the tactical and strategic components of the Incident Response function within the TMC to include people, process, and technology
  • Develops metrics resulting from detection and alerting of SIEM and data analytics technologies
  • Provides oversight and direct operational support for TMC security technologies with focus on SIEM and Data Platform management coupled with Malware Analysis capabilities
  • Responsible for leadership of specialized capabilities that support the TMC organization and provide services to enhance its ability to defend the Verizon enterprise network (Malware Analysis, SIEM and Data Platform management, Operations technology Support management)
  • Drives the thought leadership to enhance the detections, alerting, response, and support capabilities to the TMC
  • Review technical articles for knowledge sharing
  • Drive the technical oversight and guidance required to support junior team members during analysis efforts
  • Attracts, retains, and leads a team of employees by educating, developing and managing them to deliver strong results
  •   Responsible for all aspects of their team’s performance management activities including goal setting, conducting reviews, check-ins and disciplinary action, as needed

Operations Support Manager Resume Examples & Samples

  • Reports directly to the HSV Program Manager
  • Works closely with the MDA Government Customer(s) and provides assistance as required
  • SOC/HSV training standardization officer
  • Primary interface between the contract and corporate Human Resources and Finance personnel for routine contract administrative activities
  • Primary point of contact for all MDA Facility badge issuance in accordance with MDA procedures and policies
  • Primary Site Security Manager (SSM) for the HSV MDA DEERS/RAPIDS CAC Offices providing guidance for all CAC interactions
  • Primary point of contact for the Visitor Control Center (VCC) providing guidance of all Visit Authorization Request sent or received through MDA/HSV
  • Creates and maintains SOC and MDA Forms utilized agency wide
  • Serves as liaison between MDA and RSA for MAX Account creation and maintenance
  • Effectively manage and provide overall supervision of Shift Supervisors and their assigned personnel
  • Oversee daily operations of the facility and ensure personnel are providing professional and courteous service to the Missile Defense Agency (MDA) workforce and visitors
  • Provide the appropriate level of guidance, direction, and when necessary, corrective actions to Supervisors and their assigned personnel to promote a cohesive team
  • In consultation with the Operations Manager, determine staffing requirements for the assigned facility
  • Conduct Supervisory training on effective incident report writing; the Electronic Integrated Facility Security System (EIFSS); and VICON CCTV software functions and capabilities
  • Work closely with all Supervisors to ensure assigned personnel receive the proper level of training to meet contractual requirements
  • Set employee goals and objectives; review performance data to monitor and measure productivity, goal progression and activity levels
  • Review Daily Log and provide reports to management regarding site activities, irregularities and identifying needed action
  • Monitor welfare of security personnel
  • Perform the duties of security officers when necessary
  • Work outside scheduled hours to ensure consistent coverage, attend training classes, meetings and other activities as needed to meet operational requirements
  • Assume on-call duty as assigned, responding to security needs and reporting to duty as necessary
  • Proficiency in the MDA E-Alert System
  • Provides a positive leadership role model for all employees, in a manner consistent with the company’s mission’s statement, vision and values
  • Other assigned tasks as required
  • Knowledge of or an ability to learn operational procedures related to working in all Access Control Center areas, safety practices, Standard Operating Procedures, Special Security Instructions
  • Knowledge of or an ability to learn Security related policies and procedures specific to the U.S. Government customer
  • Ability to train others
  • Ability to lead and motivate SOC Officers under your direct supervision
  • Ability to analyze irregular events and respond to critical situations
  • Ability to utilize most computer applications, including Word, Excel, Power Point
  • Ability to utilize radio equipment
  • Ability to handle and delegate multiple tasks
  • Ability to perform initial diagnostics of security/access control computer systems to determine extent and/or nature of problems for reporting to maintenance personnel desirable
  • Understanding of the principles of physical security or access control and work well under pressure

MYS Ctsm Kl-operations Support Manager Resume Examples & Samples

  • Supports the Regional QA Head in the day to day operational leadership, motivation, direction, and management of Team Leads and teams of trained professionals responsible to ensure adherence to AML Transactions Monitoring Procedures by the AML Analysts. Duties include
  • Good knowledge of English and high standard of written and oral communication skills
  • Good at decision making
  • Dynamic performance management capabilities
  • Strong Leadership and influencing skills that motivate and inspire
  • At least five (5) years’ experience and subject matter expert with AML matters

Operations Support Manager Resume Examples & Samples

  • Current SIA License – Preferred but not essential as full training will be given
  • UK Manual Driving licence
  • Must have the right to work in the UK immediately
  • Be fluent in spoken and written English
  • Have previous work experience in the security industry

Operations Support Manager Resume Examples & Samples

  • Data driven decision making
  • Polished negotiation skills
  • Services coordination and or management
  • Vendor relationship building and management
  • Strategic service sourcing
  • Working closely with virtual teams of vendors, suppliers and engineers
  • Managing and tracking service documentation, purchase orders and invoices
  • Promoting client/customer focused operating methods
  • Proactively addressing technical or operational challenges through planning and coordination
  • Follow and communicate strategies and objectives in support of the program
  • Manage and control critical communications, deadlines and affiliated activities
  • Assess and report on program performance
  • Prepare reports for leadership
  • Exemplary communication skills; written and oral
  • Strong interpersonal and relationship building skills with an ability to function well in time sensitive and demanding situations
  • Thorough understanding of project/program management techniques and methods
  • Excellent problem-solving ability and troubleshooting skills
  • Advanced computer skills including the MS Office suite of applications
  • Experienced utilizing CRM, service management, or project management systems

Operations Support Manager Resume Examples & Samples

  • Previous experience in managing teams, direct supervision or providing work direction to employees
  • Minimum 5 years’ clinical research experience in the medical device/biologics or pharmaceutical industry
  • Bachelor’s degree in engineering, medical, business or life science
  • Team management and leadership skills
  • Ability to create strategies, define and articulate clear role expectations and direction
  • Ability to manage a remote-based team and to motivate and hold individuals accountable to deliverables; ability to achieve objectives and milestones
  • Ability to attract, develop and retain diverse talent
  • Communication skills and demonstrated ability to clearly and effectively communicate to various levels of management and audiences
  • Influence management skills; demonstrated ability to work constructively across all functions & levels of the organization
  • Demonstrated ability to identify issues and implement solutions, including identifying and involving the appropriate decision makers
  • Demonstrated experience in delivery of operational deliverables
  • Leads and works effectively with cross-functional teams
  • Experience with Siebel CTMS
  • Proficient in Microsoft Office Tools: Excel, Access, Word, PowerPoint and Visio
  • Ability to interpret business needs and turn them into actionable plans and strategies
  • Reliable and timely data-based decision maker (decisions based on relevant information, alternatives, risk)
  • Resource planning and demand management experience
  • Change Management experience / skills
  • Business development experience

AML Operations Support Manager Resume Examples & Samples

  • Provide direction and leadership to a broad team responsible for AML wide application support and business analysis
  • Manage human and financial resources to effectively achieve or exceed established goals and objectives
  • Lead subject matter experts and analysts in enhancing systems, optimizing workflow, and other knowledge related activities designed to enhance effectiveness and efficiency for the AML processes and systems
  • Effectively partner with LOBs to ensure alignment with organizational priorities
  • Maintain highest level of data and regulatory integrity
  • Maintain proper internal and externally regulated operational controls
  • Effectively interface and maintain a positive relationship with regulators
  • Monitor group performance for maximum efficiency and effectiveness
  • Knowledge of industry trends and practices in Risk Management, AML/Compliance, Operations, and Technology
  • Bachelors degree in Business or related field
  • 5 – 7 years experience in leadership role over complex areas in operations or risk management
  • Proven budget development and oversight experience
  • Demonstrated ability to effectively partner, influence and negotiate with various senior lines of business partners, technology, compliance and external partners
  • Demonstrated ability to direct an organization through strategic changes, revenue optimization initiatives, expense control initiatives and a significant compliance landscape while maintaining or enhancing daily service commitments
  • Demonstrated experience in establishing an operating environment of continuous improvement for optimized service quality and/or cost
  • Knowledge and experience in risk management concepts and the ability to effectively manage risk according to established risk tolerances and thresholds
  • Demonstrated ability to develop and maintain metrics around service levels, quality, and key indicators to continuously enhance effectiveness and sustain program stability
  • Ability to interface with regulators and other corporate oversight groups, as needed
  • Technology Development Practices
  • ACAMS AML certification

Franchise Operations Support Manager Resume Examples & Samples

  • Analyze hotel performance data provided by Operations Analytics & Insight team to develop insights around potential solutions to hotel performance issues in the areas of guest experience and operations
  • Develop hotel action plans specifying key next steps to drive guest experience and operational performance
  • Train hotels on brand and guest service behaviors/capabilities (guided by annual Quality Planning, tracking against Quality Metrics, etc.– deployed by FPS)
  • Demonstrated expertise in operations, product/quality, service, F&B and people tools/processes
  • Demonstrated leadership, coaching and training skills. Ability to inspire others
  • Demonstrated ability to manage multiple tasks and projects with effective follow-through and attention to detail
  • Demonstrated knowledge of training principles and procedures required in virtual and live classroom settings
  • Demonstrated effective facilitation skills and ability to lead group discussions for most effective results

Operations Support Manager Resume Examples & Samples

  • Relevant qualifications and / or experience is essential
  • Required to demonstrate competence in current Good Manufacturing Practice (cGMP)
  • Strong experience of leading a team within a manufacturing site
  • Scientific or Engineering discipline or equivalent experience
  • Operational knowledge and understanding of manufacturing processes (including cGMP) in a pharmaceutical environment

Store Operations Support Manager Resume Examples & Samples

  • Management of store operations IT projects coordinating with cross-functional teams including third-party vendor(s)
  • Collaborating in the development of updates, efficient processes for all technology based functions, documenting new processes, and partnerships to identify time savings vs. current process
  • Create business requirements, collaborating with business processes owners, for all new functionality enhancements
  • Leads process development and / or provide project management to perform business testing, process modeling, and analysis. Responsible for content development for process control, process reengineering, process design, process innovation, integration and improvement
  • Manages communication plans for new rollouts and enhancements, including stores, field leaders and department executives
  • Providing field support as needed post implementation of new functionality
  • Monitor process changes, ensuring adherence to plan and addressing any post-launch issues
  • Lead rollout of new POS functionality and other technology to pilot and full chain
  • SME for Operations based IT projects as well as non-system related projects
  • Facilitate new system training as needed, in conjunction with the training department, for end-users as well as corporate business partners

Assistant Operations Support Manager Resume Examples & Samples

  • Fantastic communication skills, as you will spend every day liaising with a wide range of people
  • Proven high standards of customer service and guest recovery skills
  • Team management
  • Strategic development of processes
  • Confident IT skills, and be familiar with all the main MS Office applications, particularly Excel, Word and Outlook
  • Great attention to detail
  • Able to prioritise a varied work load, manage your time well, and work well in a busy and often pressured environment

Rohq-hrss-operations Support Manager Resume Examples & Samples

  • 10% Production Activity (e.g. Problem Solving, Meetings, Risk/Control)
  • 30% Customer Activity (eg Senior Management, BRM)
  • 40% Project Management
  • 5% Supervisory (e.g. Capacity monitoring, etc.)
  • 5% People Relationship (eg Coaching, Perf Appraisal, Motivation, etc.)
  • 5% Strategic Management
  • Hires, manages, develops and retains top talent in the Learning Operations; Responsible for performance management and capacity planning
  • Provide support in identifying areas of opportunity in the team, trends and skills development
  • Be the first point of contact for GLMS analysts, coordinators and BRMs in questions concerning GLMS knowledge, policies and procedures; Act as an Advisor for the team about the GLMS and its related training systems
  • Lead and participate on global projects (upgrades, enhancements, clean up, etc.), policy and request site related working groups
  • Lead the development and implementation of internal Quality Control processes (identify issues and work with technical team to resolve)
  • Drive the team to understand policy, process and business changes and elaborate creative ways for knowledge refreshment and calibration
  • Works on resolving complex problems where analysis of situations or data requires an in-depth evaluation of business processes, department procedures, and industry standards
  • Ensures all issues are addressed and resolved on a timely manner
  • Attend the Daily Operations Call with the other Ops Managers of the Centre (for issue awareness and visibility from a centre perspective)
  • Attend Global Calls within the Learning Organization (thru conference calls, town halls, talks, etc.) in order to ensure alignment to the global product (in terms of best practice, processes, etc.)
  • Ensure to do monthly one on one sessions (for staff development and retention)
  • Host regular touch base sessions with primary stakeholders (HR and Business Leads)
  • Promote and Encourage work/life balance through work prioritization
  • Prioritize projects according to the business needs and resources available - done in conjunction with the COE team leads
  • Status tracking of all business aligned issues and projects - review based on status, delivery date, and percent completed
  • Provide a variety of regular updates as to the status of the relationship, performance against service level agreements, business impacting system issues, and their business specific projects
  • Act as a Project Manager for some business aligned local country specific projects
  • Identifies, develops and implements process improvements to the processes - partner with the Learning Operations Team to ensure process improvement
  • Strictly adhere to R&C policies and procedures such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training, and identification/improvement of key risks areas
  • Additional R&C responsibilities
  • Solid people management skills that includes coaching, mentoring and performance appraisals (manager of managers)
  • Sound judgment in handling work assignments and difficult situations
  • Strong problem-solving skills (Analytical and Creative Problem Solving)
  • Ability to do effective process execution and capacity monitoring
  • 6-8 years professional experience with learning management systems and/or in shared services operations

Operations Support Manager Resume Examples & Samples

  • Project Manage ‘continuous improvement’ into AV team operations, utilising effective planning and prioritisation to ensure capacity for change
  • Work with operational teams to coordinate requirement gathering, user testing and ensuring operational readiness from Operations Teams before such changes go live
  • Liaise with internal departments to keep track of impending system or business change that could impact the team and coordinate AV to support changes where appropriate
  • Maintain accurate records of benefits introduced through change
  • Prepare and deliver management reports and metrics to support Management team in ensuring operation is functioning effectively
  • Maintain records of Business Contingency Procedures and readiness
  • 5-10 years Operations and Project Experience
  • Project Experience covering requirement gathering and prioritisation, planning, resource allocation, testing and benefit tracking
  • Strong communication skills, able to communicate at multiple levels, utilising clear and effective reporting
  • Strong organisational skills, able to handle, coordinate, and prioritise multiple tasks, issues, and problems, ensuring resolution
  • Ability to work at differing levels of detail, both big picture concepts and complex detailed issues
  • Creative personality with good motivational skills
  • Self-starter and motivator - dynamic approach with a strong desire to make things happen
  • Knowledge of financial and capital markets, particularly equity and fixed income
  • Pricing Operations experience
  • Strong Technical skills (to VBA level) in Excel/Access
  • Experience/Exposure to Agile Project Methodology, ideally through leading such projects

Retail Operations Support Manager Yokosuka Resume Examples & Samples

  • Receives and handles customer complaints; determines method for resolving issue. Identifies opportunities for increasing customer service and satisfaction
  • Coordinates and manages main store maintenance and housekeeping requirements
  • Carries out policy of courtesy and customer service

Service Operations Support Manager Resume Examples & Samples

  • May serve as the acting service manager wherever assigned and provide the standard operational support required of Aimco’s service managers
  • May provide regional oversight of all aspects of the service management of multiple communities as assigned including profitability and financial direction; budget and forecast preparation; outreach and marketing; training and supervision of staff
  • Provide support to the ROC in supporting the operations for properties assigned
  • Assist CMs, SMs, RPMs, ASMs, DSQs, DOOs in the completion of action plans required as the result of an audit
  • Expert knowledge in all maintenance trades. Without direction, manages all aspects of property maintenance which includes vendor relationships, service staff, and resident service requests. Develops or updates preventative maintenance program for the site. Ensures Service Technicians apply proficient skills to complete tasks in a professional manner
  • Bachelor’s Degree or Equivalent Experience: A minimum of 8 years in Community Operations and at least 2 years of direct Community Service Management experience
  • This manager will have a proven track record in managing large properties, be a motivator, a good communicator, and a hands on manager
  • Must possess strong team building, coaching and training skills, multiple site supervision experience and excellent customer service background, a strong financial results orientation and a demonstrated ability to enhance value at the community level
  • Proficient level understanding and experience in most maintenance trades: HVAC, Plumbing, Electrical, Appliance Repair, Carpentry, and Pool Operation
  • Previous vendor management and process management experience

Operations Support Manager Regional DC s Resume Examples & Samples

  • Drive operational performance in RDC’s, Holding Centres and Outlets by focussing on process & efficiency to deliver service and cost reduction
  • Support the development of the Operational budgets by proving insight on the key inputs
  • Ensure operations are compliant with all Legislative / M &S requirements / SOP’s, ensuring standards are maintained / developed and a Connected / One Team culture exists on sites
  • Ensure operational excellence culture is embedded
  • Identification and delivery of cost / service initiatives as part of Continuous Improvement programme
  • Produce and maintain Cap-ex investment plan
  • Develop and own Continuous Improvement pipeline
  • Analyse cost and KPI reports, highlighting trends and opportunities
  • Support Operations Manager in delivering key accountabilities
  • Drive Health and Safety culture across the network, produce monthly H &S reports, challenging site performance
  • Drive Modern Slavery Act awareness and ensure 3PL compliance
  • Plan A lead for UK warehouse Operations
  • Validate site capacities / capabilities ensuring any constraints are fully understood
  • Keep up to date with competitor operations and industry best practice to ensure logistics operations support the needs of the business units to deliver their commercial plans
  • Provide support to other logistics operations as necessary including Business Continuity support over weekends
  • To provide insight to Development / STD Operating teams as necessary to help support network development agenda
  • Warehousing operations (Transport operations also a benefit)
  • 3PL / In house Logistics Operations
  • Budget management / interpretation / establishment - Open / Closed Book
  • Continuous improvement/Lean /6 sigma
  • Basic project management

Home Equity Customer & Operations Support Manager Resume Examples & Samples

  • Masters Degree preferred
  • Background in Strategy, Sales or Operations within the Financial Services Industry – preferably Home Lending
  • Must be results oriented
  • Strong Microsoft Power Point skills
  • Proven ability to influence cross-functional teams

MYS Ctsm Kl-operations Support Manager Resume Examples & Samples

  • Responsible for reviewing anomalous activity alerts/cases that are closed by AML Operations Unit Investigation Analysts, Junior Analysts, and Senior Analysts as a control to ensure accuracy, completeness and compliance with regulatory, internal/external audit requirements and policy/procedural requirements
  • Responsible to maintain interactions with global QA Team to ensure the execution of the QA program in a consistent manner Responsible to test the accuracy of the work done by the QA members Involvement in QA Program development and implementations
  • Responsible to ensure individual adherence to defined quality standards/core competencies that are required to follow by all analysts allocating and managing work across a team of QA SMEs Decision-making on when to reopen the case
  • Detailed oriented, self-motivated, and able to handle multiple projects/tasks
  • Demonstrated initiative and creativity in problem solving
  • Presentation skills and ability to build strong arguments to justify his/her decision
  • Good understanding of Windows applications (Word, Excel, etc.) and Internet & commercial database searches
  • Minimum 3-4 years experience in AML or compliance or quality control or audit or fraud and economic crime units within financial institution of AML or other financial investigations experience required
  • Minimum 2-3 years of quality assurance experience or equivalent knowledge required
  • Preferred: Project and change management basic experience

Engineering Srvcs Deployment & Operations Support Manager Resume Examples & Samples

  • Background/ experience in computing, mathematics, statistics or related fields, preferred
  • Understanding of CRM/CMMS/Other Systems/Data Platforms
  • Proficient in Microsoft Office applications (Word, Excel, Access and Power Point)
  • Experience with database configurations and reporting systems
  • Experience in reporting and administration of IWMS/CAFM tools, such as Manhattan/Centerstone, FM Systems, Tririga, Archibus, or similar; advanced MS Excel ability; AutoCAD; MS Reporting Services or similar. Programming skills/languages are NOT required
  • Experience setting up programs, running operation, and driving continuous improvement using NGM (Next Generation Maintenance), LCAM (Life Cycle Asset Management), RCM (Reliability Center Maintenance), Data Based Management concepts, preferred
  • Expertise is either Predictive Maintenance processes and technologies, or Automation and Controls Systems/BMS, preferred
  • Familiarity with ReliabilityWeb, AMP (Association of Asset Management Professionals), Uptime Elements/Certified Reliability Leader Training/Certification, preferred
  • Ability to read and interpret XML, HTML, and SQL, preferred
  • Understanding of maintenance concepts, strategies, and tactics
  • Ability to translate strategies into configurations that support maintenance objectives
  • Blended proficiency in technical, operational, and data management related disciplines
  • Ability to multitask while focusing on project(s) deadlines
  • Ability to identify, analyze, and interpret trends or patterns in complex data sets
  • Ability to work independently as well as be a strong team player and/or step in as an organized and efficient Team Leader
  • Ability to deal with challenging, dynamic, fast paced work environment and maintain professional internal/external customer service relationships

Operations Support Manager Resume Examples & Samples

  • Accountable for leading the team to deliver solutions to customers and HR partners on the full suite of HRSS products while meeting all accuracy, timeliness, satisfaction and NPS metrics
  • Responsible for ensuring appropriate controls are in place and processes and product information are maintained in an audit ready state at all times, to meet compliance and corporate governance standards
  • Provides appropriate recognition and rewards to team members throughout the year
  • Escalates issues to Customer & Projects Manager and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
  • Accountable for the relationship with HRSS product vendors, holding regular meetings to resolve issues in a timely manner
  • Updates policies and procedures (knowledge library) on HRSS products, ensuring all processes are clearly documented in a timely manner
  • Simplify and involve team members in re-engineering of processes to streamline, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost Contribute to a culture of continuous improvement within HRSS to support Service Delivery achieve productivity goals
  • Accountable for assisting in change management activities for the seamless execution of new global, regional and country initiatives to the Service Delivery team while keeping all stakeholders in HRSS and HR informed of the changes prior to implementation
  • Degree or postgraduate degree qualification
  • Comprehensive knowledge of HR, payroll and benefits processes and systems
  • Demonstrated management experience
  • Demonstrated success in identifying and resolving issues
  • Ability to challenge the status quo and implement process improvements to continually improve the customer and HR partner experience
  • Proven change management and project management experience
  • Excellent communication skills both written and verbal, interpersonal and presentation skills
  • Demonstrated multi tasking ability, effective time management, documentation and organizational skills

Operations Support Manager Resume Examples & Samples

  • Manage 2-3 evening/weekend shifts per month of Incident Phone responsibility
  • Liaise with worldwide Operations and Regional Office staff, Sales teams, Travel teams, and insurance companies to effectively resolve on-tour incidents
  • Balance considerations of customer experience, safety protocol, tour flow and cost in handling incidents
  • Drive Operations, Sales, Travel and Regional Office staff to rapidly resolve incidents during relevant office hours
  • Use judgment to identify high-risk situations and manage or escalate appropriately
  • Utilize creative problem solving skills to create solutions to often challenging and time sensitive incidents
  • Perpetuate a culture of safety amongst worldwide Operations, Sales, Travel, and Regional Office staff
  • Work with legal team to ensure compliance with legal and liability responsibilities
  • Drive EF Safety First initiatives including but not limited to, reviewing standing procedures and implementing improvements around hotel safety, activity safety, TD responsibilities, etc
  • Utilize skills and experience to promote clear and efficient communication between Sales, Operations, Travel, and Regional Office staff
  • Self-motivated, problem solver
  • Comfortable in a fast-paced, dynamic environment
  • Intellectually curious and creative
  • Fluent in English, spoken and written, other European language competence a bonus

Operations Support Manager Resume Examples & Samples

  • Accountable for coordinating and managing the entire Employee life cycle function(includes Employee Self service coordination, letter generation, transfer and location change management etc) while meeting all accuracy, timeliness, satisfaction and NPS metrics
  • Responsible for ensuring appropriate controls are in place and all processes are maintained in an audit ready state at all times, to meet compliance and corporate governance standards
  • Accountable for a seamless process for exit management, set up process, continuous improvement and ensure controls in place
  • Accountable for the first level closures on HR system related topics and ensure closure of all inquiries related to this
  • Escalates issues to Service Delivery Manager and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
  • Accountable for the relationship with Exit Management vendors, holding regular meetings to resolve issues in a timely manner
  • Ensures compliance with regulatory reporting and submission of reports and payments Conducts own internal audit on own areas ensuring Citi's and HRSS information is secured at all times
  • Updates policies and procedures (knowledge library) for retiral management administration and processing, ensuring all processes are clearly documented in a timely manner
  • Simplify and involve team members in re-engineering of processes to streamline, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost Contribute to a culture of continuous improvement within HRSS to support India Service Delivery achieve productivity goals
  • Escalates all increases in one time Exit management vendor expenses to the Service Delivery Manager for review and approval
  • Manages the people/team and supports the team with all BAU activities Conducts periodic feedback and assessment sessions
  • Working knowledge of HR systems (including PeopleSoft v9.1) highly desirable
  • Excellent English communication skills including written, verbal interpersonal and presentation skills
  • Demonstrated success in identifying and resolving issues, with appropriate escalation
  • Ability to rapidly learn technical and business techniques and knowledge

Branch Operations Support Manager Resume Examples & Samples

  • Create and maintain appropriate levels of operational focus, integrity and control strategies for Retail branch colleagues
  • Assess current branch processes for efficiency opportunities and make recommendations for business process improvement
  • Act as functional operational liaison between Retail colleagues and all other operational support areas
  • Manage the periodic branch operational review process to ensure consistency in execution and delivery of results
  • Conduct surprise cash audits as directed
  • Ensure acceptable audit results and adherence to bank and regulatory procedures
  • Provide Retail Management with dashboard and exception reporting relative to Branch Performance Reviews and provide recommendations to mitigate exceptions
  • Support business partners by implementing new policy and procedure, while monitoring adherence through exception reporting
  • Develop and lead internal user group committee designed to review, recommend and implement new control strategies as well as business process improvements
  • Implement observational coaching to gain understanding of daily workflows and to identify opportunities to enhance the client and colleague experience
  • Interface with business partners on systems implementation, while also escalating technical issues impacting service delivery for branch colleagues
  • Work with business partners to support the Bank's vision for branch design models through the implementation of innovative technology and equipment
  • Attend Retail colleague meetings periodically to provide operational updates and to field issues, concerns and ideas
  • Coordinate the safe deposit unclaimed property reporting and "hub" process
  • Hire, manage, develop and lead department colleagues in order to achieve personal, departmental and organizational goals
  • Manage the branch and storage inventory of cash safes, currency/coin counters, dual control locks and other branch equipment to ensure proper utilization and strategic placement
  • Provide branch operational support during branch openings, closings, relocations and reductions in branch services
  • Provide branch operational support during mergers and acquisitions
  • Performs other duties as assigned or requested
  • Bachelor degree in related discipline or equivalent experience preferred
  • 6 to 10 years experience in retail banking required
  • 5+ years experience as a Branch Operations Manager/Advisor or commensurate experience required
  • Prior Teller Supervisor, Branch Manager or commensurate experience strongly preferred, with proven track record in risk management and business process improvement
  • Strong knowledge of Retail Banking policy, procedure and regulations
  • Prior project management experience required
  • Strong implementation skills required, with the ability to motivate and influence others
  • Must be able to identify/resolve problems and improve processes quickly, effectively and professionally
  • Must be detail oriented, with strong analytical and organizational skills
  • Excellent oral, presentation and written communication skills required
  • Proven ability to build, lead and manage direct reports
  • Proficient in business reporting applications and Microsoft Office suite including Excel, Word and PowerPoint
  • Frequent travel to branch locations required

DMO Office Service & Operations Support Manager Resume Examples & Samples

  • Ensure timely delivery of service collaterals (CED, SIP, XSA, etc…)
  • Support as required the development of nationalization kits, option kits, country agency approval, etc
  • Lead the product certification process (NOM, GOST, etc.)
  • Review and Agree the correct Service Factors according to DMO reality
  • Lead the country NTS community to improve products performance
  • Participate in the PDT development of new Office Service strategies to represent DMO requirements
  • Working with the PDT in providing technical information at the point of need
  • Working with the LOB in establishing an EOS for DMO Office products
  • Establish a robust technical escalation process for the field service in both HW and SW
  • Review and concur with the contractual agreement established between DMO global technical support
  • Participate in the Early Warning Team/Diagnostics Team conference calls
  • Participate in the 90-day post launch review where available to escalate DMO technical issues
  • Conduct technical performances review with the country technical managers for the Office products
  • Encourage and monitor NTS participation in the monthly technical conference calls provided by the L2 Field Engineering

Division Operations Support Manager Chicago Resume Examples & Samples

  • 50% -Travel to branches in assigned area and work with leaders and associates to teach, train and validate operational processes are followed consistently in the branch and across the organization. Work with local leadership on integrity and accountability of branch operations and company policies and procedures
  • 25% - Analyze sales and revenue levels to manage POS, active and aging AR, cycle time movement and PCI compliance. Support to divisional sales and operations leadership to ensure goals are met for cycle time, sales installed revenue and POS compliance. Provide guidance and assistance for escalated customer service issues
  • 15% - Responsible for creation, maintenance and execution of business specific SOPs and processes to ensure operational excellence and efficiency. Create, train and implement process improvements in the field
  • 10% - Oversight and partnership for staffing and training of branch administrative support functions

Prepaid Operations Support Manager Resume Examples & Samples

  • Assume responsibility for financial operations activities such as preparing and reviewing general ledger account and operational reconciliations/breaks and for maintaining key financial and operational metrics (KPIs/KRIs), analysis and monthly reporting
  • Track, manage and report on costs and migration payments associated with the closedown of the programme
  • Participate in client meetings as required, to manage and drive activities to support the closure of the payments service in 2017
  • Oversee some of the work of the Back Office functions associated with the service delivery and daily settlement process and to ensure timely disbursement of payments to customers
  • Review and approval of payments to the estate of deceased customers and return of account balances to the client in certain circumstances
  • Act as focal point for other departments for all operations related queries from cardholders
  • Involvement in sanctions screening process for Prepaid EMEA ensuring adherence to sanctions compliance policies and standards
  • Maintaining and managing sanctions alerts reviews for escalations
  • Driving change management for sanctions processes by engaging with compliance and Business Intelligence Unit to ensure correct sanctions lists are maintained and latest regulatory requirements are being met
  • Overseeing compliance name searches and AML requests for prepaid EMEA and taking corrective actions once potential matches are found
  • Experience of financial management methodologies, reconciliations, controls and processes
  • Experience of managing and developing client relationships
  • Operations/Customer Service experience
  • Experience of managing Public Sector clients is preferred
  • Operations knowledge/operational experience
  • Strong knowledge of operations controls
  • Self-motivated, proactive and able to demonstrate a high-level of initiative and application of logic
  • Ability to quickly become self-sufficient
  • Highly articulate, with influential verbal skills and precise written skills
  • Highly numerate and articulate
  • Analytical & methodical approach
  • Process analysis, mapping and documenting
  • Effective workload prioritisation to manage to deadlines
  • Strong MS Office and system skills
  • Comfortable with technology
  • Ability to handle multiple projects/initiatives at any given time
  • Degree level or equivalent experience
  • Operational experience essential
  • Experience in financials desirable

Consumer Loan Operations Support Manager Resume Examples & Samples

  • Oversees assigned phases of fulfillment process and provides regular updates on unit performance
  • Demonstrates a mastery of the centralized loan fulfillment process and call center operations
  • Works with internal constituents, including Sales, Credit, Product Management, and Compliance to ensure customer needs are met effectively and efficiently
  • Identifies opportunities and develops strategies to improve efficiencies and customer service
  • Regularly interacts with retail leadership to optimize strategies and tactics to drive increased business volumes
  • Influences the development and implementation of operations policies and procedures
  • Recruits, selects, and coaches personnel to meet and exceed business objectives
  • Identifies, documents, and communicates operational risk exposures and internal control weaknesses. Supports Bank's regulatory compliance objectives and recommends changes to support prescribed requirements. Ensures full compliance with the Bank's Information Security Policies and Procedures
  • Develops, maintains, and reports on key KPI and SLA reporting and operational metrics for day-to-day activities and provides business reporting on all assigned functions
  • 5- 7 years of experience leading operations in home equity, auto, credit-card loan fulfillment units or multi-unit branches
  • Minimum 2-4 years of experience managing first line unit leaders
  • Bachelor degree or equivalent leadership/education combined experience
  • Understands and can translate program management theory to subordinates and partners
  • Seasoned presenter, comfortable with audiences of all levels
  • Expert negotiation skills, able to build consensus across diverse mentalities
  • Recent knowledge of bank regulatory environment a plus