Operations Technical Support Resume Samples

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HG
H Gorczany
Halie
Gorczany
5806 Johnston Spurs
Los Angeles
CA
+1 (555) 924 2143
5806 Johnston Spurs
Los Angeles
CA
Phone
p +1 (555) 924 2143
Experience Experience
Detroit, MI
IT Operations Technical Support
Detroit, MI
Fritsch, Abshire and Okuneva
Detroit, MI
IT Operations Technical Support
  • Knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems
  • A high level knowledge of PRN networks and routing protocols: BGP, MPLS, ISIS
  • Probes and problem solves to determine the root cause of the customer’s issue using a variety of back office systems
  • Works closely with customers on installation of software and basic PC setting issues
  • Demonstrates proficiency with trouble ticketing applications as well as other internal tools
  • Handles multiple tasks on time, including ticket administration, communications, and follow up activities
  • Communicates with customers and others in a repair situation
New York, NY
Operations Technical Support Engineer
New York, NY
Brakus-Homenick
New York, NY
Operations Technical Support Engineer
  • Providing a factory reach-back interface to assist the user community in developing tools and capabilities
  • Developing recommendations for addressing operational shortfalls including improvements for system data processing
  • Providing feedback to factory engineering personnel on operational activities, priorities and objectives in support of ongoing and future operational initiatives
  • Create, update and maintain run and recovery procedures
  • Attending engineering review boards, in-briefs and status briefs to provide system and user oriented inputs
  • Developing and teaching technical system courses to familiarize customer and user personnel with system capabilities
  • Providing Domain Expert support to Site Engineering and Operations Divisions
present
Phoenix, AZ
Operations Technical Support Specialist
Phoenix, AZ
Roberts-Muller
present
Phoenix, AZ
Operations Technical Support Specialist
present
  • Performs detailed documentation of all service and support interactions and escalate issues pursuant to pre-established guidelines
  • Performs other tasks and obligations as necessary when delegated by management
  • Works with the Sales to develop and maintain corporate demo sites for client presentations
  • Dedicated mentor to Customer Support personnel to help build and improve their work product and quality of service
  • Performs telephonic and interactive web-based training for eHealth platform applications, features, and functionalities
  • Works with key members of service implementation teams to ensure the proper configuration of corporate products, services, and programs
  • Provides exceptional phone and email support to HealthFitness customers
Education Education
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Information Technology
James Madison University
Bachelor’s Degree in Information Technology
Skills Skills
  • Ability to quickly adapt to advancing technologies and procedural changes
  • Excellent verbal, written and analytical skills
  • Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
  • Ability to work well in team environment
  • Previous enterprise, IT or service provider experience
  • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
  • Hands on experience with one or more of the following
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15 Operations Technical Support resume templates

1

Technical Support Service Operations Resume Examples & Samples

  • Quickly identify issues and resolve them based on guidelines
  • Installation and troubleshooting of Software
  • Knowledge and hands on experience with Windows XP, Vista, Win7 & Win-8 operating systems
  • Processing call & solving problems faced by the users online, by taking remote assistance of systems
  • Knowledge on Microsoft services, Antivirus, patch management is a plus
  • Ability to work in a team environment, handle multiple tasks simultaneously and adapt quickly to changes
  • Good written and communication skills
  • Ability to adjust communication to the technical level of audience, and stay calm and patient in negative situations
  • Languages - English, Hindi (Mandatory), Regional languages Kannada, Tamil, Telugu, Malayalam
  • Desired Profile**
2

Client Operations Technical Support Resume Examples & Samples

  • With minimal supervision, answers questions and resolves client issues relating to products and services
  • Provide support to clients, ability to research and analyze problems
  • Ability to coordinate change control and testing support
  • Ensure accurate and timely completion of assigned special projects and requests
  • Use a case tracking system to track information, cases/ tickets, questions and answers for every client-driven request
  • Investigate issues with a focus on level 1and level 2 support and first call resolution
  • Perform the necessary level of investigation using a focused method of troubleshooting and information gathering in order to provide the necessary information and communicate with various subject matter experts for timely issue resolution
  • Act as a liaison between level 2 and level 3 support associates as well as other subject matter experts and the client
  • Track and report key performance metrics related to support requests and solution quality
  • Active participation in the testing/validating change control events, application releases, and/or patch release during off shift change control windows or as necessary to resolve a client impacting issue
  • Minimum five years’ experience supporting large key accounts required
  • Excellent analytical and Excel skills to provide client reports, billing and reconciliation
  • Familiarity or ability to quick gain familiarity with XML, HMTL, Java, Tomcat, SQL, Excel, Splunk, SEUM, Log Analysis, Telephony, Perl, Winbatch, Ruby, Linux
  • Expert level problem solving and troubleshooting ability
  • Critical thinking and creativity
  • Expert level computer and application level troubleshooting
  • Expert level ability to understand and troubleshoot the various layers of web applications
  • The proven ability to understand and troubleshoot application logic
  • The ability to read and edit configuration, bootstrap, and initiation files
  • The ability to understand and troubleshoot web services applications with regard to xml requests and responses
  • The ability to examine and analyze large sets of data such as log files and database tables, and apply critical thinking to extract meaning and root cause for issues
3

Operations Csr-technical Support Resume Examples & Samples

  • With BPO Experience: Completed at least 2 years in college; 6 months TSR experience (preferred)
  • Fresh Graduates/Undergrads: Completed at least 2 years in college; IT/Marketing/Psychology course (preferred)
  • Proven communications skills (ability to speak concise, clear, and conversational American English)
  • Demonstrate basic technical aptitude – basic computer and/or TV input troubleshooting
  • Digital Literate – stays current on technology, especially with the internet and mobile devices
  • Able to provide clear and detailed instructions
  • Must be available to work all hours of operations, including local holidays and weekends
  • No BPO Experience: IT/Marketing/Psychology Course (preferred)
  • Must have good communication skills: (reading, writing/typing, grammar, vocabulary, and comprehension)
  • Must have knowledge and experience in using computers
  • Eager and able to learn and adapt to a fast-paced work environment
  • AT&T U-verse/DTV background (preferred)
  • Technical and/or Sales background in a BPO environment
  • No multiple short term positions (<5 months) within the last 12 months. Should have 12+ months of tenure in at least one of the last three positions held. If there are short term positions – dive into why and check for gaps in employment
  • Worked in an environment where CSAT and/or FCR are major KPIs
  • Did not get separated from previous employer due to attendance and/or fraud-related reasons
  • Ability to multi-task effectively: navigates through multiple software programs and applications while maintaining a conversation
  • Ability to deliver difficult or unpopular messages
  • Ability to articulate the features, applications, and benefits of a given product they are familiar with
4

Technical Operations Support Coordinator Resume Examples & Samples

  • Provide operational procedure support and instruction to users and operators of the system
  • Provide training support and instruction. Pre training will be provided on the GSF system and deployed test tools at the CGI offices in Leatherhead before deployment to the GSMC site
  • Work with the GSA and other agencies to ensure the overall site operation of the GSMC is maintained and supported
  • Support the management of site spares and asset management & control, particularly for security devices
  • Work with the various security teams to ensure correct implementation of transportation and delivery of secure items
  • Support change and fault observation review boards
  • Assist with fault and issues investigation and work with the support teams in LHD to identify and where possible resolve issues
  • Supporting the on-site teams, ensuring clearances and access etc and being a key point of contact
  • Raise any significant site issues (including any safety issues) with the CGI Operations Support Manager
  • Support and assist in the management of system upgrades of software and/or hardware
  • Support and manage the installation of critical security patches
  • Develop an understanding of the GSMC systems, and become the key technical CGI system expert
  • Interaction with Others. You should liaise regularly with the members of the GSF project team in Leatherhead (UK) and Toulouse (FR). In particular, you should help to ensure that we work together as a co-ordinated team and that we are all kept aware of events or client activities that affect the project and its activities. Some occasional travel to these offices will be required
  • Work with ESA and the GSA to conduct multi-site testing and interface proving
  • Site management and operational experience
  • Demonstrable customer facing and interaction Team management skills
  • Hardware, technical drawing and asset management experience
  • Preferable Space Domain and Security Experience
  • Some software/system development and engineering experience
5

Technical Operations Support Resume Examples & Samples

  • Understands wireless computer networking, computer networks, and RF technology; has familiarity with clandestine technical collection capabilities and field operations
  • Has proven ability to research, analyze, prioritize, problem solve, synthesize large amounts of data/information, and to work tasks concurrently with minimum supervision
  • Has strong communications skills and knowledge of complex geographic and functional issues
6

Cmrr Transition to Operations Technical Support Resume Examples & Samples

  • Demonstrated experience in aspects of project management for a project, program, and operational activities
  • Working knowledge and demonstrated experience with the startup of programmatic equipment and gloveboxes
  • Working knowledge of the application to projects or programs in two or more of the following areas: engineering, safety, risk management, environmental compliance, safety basis
  • Demonstrated working experience in programmatic operations
  • Familiarity with LANL or other facilities and programmatic operations within the DOE Complex
  • Demonstrated experience working in a radiological and/or nuclear facility
  • Familiarity with project management and project control processes
7

Operations Csr-technical Support Resume Examples & Samples

  • Ability to communicate with customers using proper grammar, actions, words, and tone that conveys a compassionate, friendly, confident, and trusting environment
  • Ability to demonstrate empathy, establishes rapport, apologize for any inconveniences and take responsibility for the solution to the member’s reason for calling
  • Ability to listen and respond appropriately to customers’ needs
  • Able to interpret customers’ explanation of why they need help in order to correctly identify their wants and needs
  • Ability to paraphrase and confirm what the customer has stated
  • Ability to adjust rate of speech/typing as necessary to accommodate the individual customer
  • Ability to clearly explain a product, offer, or resolution using accurate and concise descriptions that do not include jargon or localized colloquialisms
  • Ability to discern and identify Customer’s need, using effective questioning, to identify optimal solution
  • Ability to provide accurate and complete information at all times throughout the interaction
  • Ability to solve customer concerns through effective use of tools, queue policy, products, offers, and scripting; presenting features and services relevant to customers’ needs
  • Ability to display confidence in communicating solutions. Should be comfortable not knowing the answer but knowing where to find the answer
  • Intermediate knowledge of running home PCs including software, operating systems, and hardware (modems, routers,)
  • Intermediate Internet knowledge including connection types, connection speeds, and general troubleshooting skills (delete temporary files, manually set up modems, etc)
  • Basic knowledge of
  • Knowledge of Operating Systems
  • Ability to control the customer inquiry in a professional and friendly manner without creating a situation in which the customer becomes defensive
  • Does not argue, interrupt, or speak over customer
  • Ability to limit non-business related side conversations (whether initiated by the customer or the CCC), redirecting customer in to a productive interaction
  • Ability to diffuse angry or upset customers, directing the conversation in to a productive interaction between the customer and AT&T
  • Ability to remain calm and customer focused, when faced with environmental distractions
  • Self motivated to achieve and exceed service and performance targets
  • Resilient under pressure and shows capability of handling setbacks
  • Ability to detach from personal needs and biases
  • Ability to accept and quickly adapt to change, adjusting frequently to a dynamic work environment
8

Technical Operations Support Resume Examples & Samples

  • Must have an active TS/SCI clearance and poly
  • Experience monitoring operational requirements and cable traffic
  • Experience interfacing and coordinating with various components to facilitate operational support
  • Experience monitoring operational requirements in various stages from conception to completion and writing status reports
  • Experience analyzing operational support requirements and writing trends reports
  • Former TOO (any discipline)
  • Overseas experience
  • Experience in multiple DS&T offices/mission areas
9

Operations Technical Support Specialist Resume Examples & Samples

  • Provides exceptional phone and email support to HealthFitness customers
  • Performs detailed documentation of all service and support interactions and escalate issues pursuant to pre-established guidelines
  • Familiar with intermediate-to-advanced concepts, practices, and procedures within the eHealth platform to perform the functions of the job
  • Dedicated mentor to Customer Support personnel to help build and improve their work product and quality of service
  • Provides Customer Support backup phone and email support when demand is beyond normal capacity
  • Works with key members of service implementation teams to ensure the proper configuration of corporate products, services, and programs
  • Performs telephonic and interactive web-based training for eHealth platform applications, features, and functionalities
  • Works with the Sales to develop and maintain corporate demo sites for client presentations
  • Prepares Customer Support department and unique client status and operational reports
  • Uses intermediate to advanced HTML and webpage design skills to support program requests and implementation requirements
  • Assists in modifying and improving customer service systems, work flows, and policies and helps to plan, develop, and maintain customer service and technical support documentation
  • Prepares and audits unresolved status queue to monitor and report open support issues
  • Helps identify, validate, and approve system failures for escalation to Development
  • Performs most customer support functions related to client cancellation process
  • Performs routine support and maintenance of client content (i.e. newsletters, tip compilation, help guides) to meet service agreement obligations
  • Performs other tasks and obligations as necessary when delegated by management
  • The position reports to the Operations Technical Support Manager
  • Exhibit leadership qualities; communicate effectively with others, be consistent and reliable, be persistent, and be discerning and insightful
  • Active listener and communicator with a clear and pleasant speaking voice demonstrating a strong focus to customer service
  • Demonstrate team player mentality, follow direction, and be enthusiastic and positive
  • Courteous and patient; a motivated self-starter
  • Organized, detail oriented, and be punctual to work, meetings, and training sessions
  • Ability to work independently, problem solve, and make decisions with minimal supervision
  • Ability to adapt to frequent changes, delays, and unexpected events
  • Exercise good judgment, keeping in mind company policies and procedures
  • Ability to easily learn and accurately enter data in a computer software application for program documentation
  • College degree or equivalent preferred, high school diploma/GED required
  • 3 years of experience in a related position
  • Strong computer background and extensive experience working in Windows and Microsoft Office applications (MS Word, Excel, Power Point, and Outlook) is required
  • The ability to manipulate Cascading Style Sheets, HTML documents, and PhotoShop Documents (PSD) is not required, but highly desired
  • Inbound call center experience or equivalent is required
  • Previous technical software and web-based support experience is not required, but desired
10

Technical Support IT Operations Resume Examples & Samples

  • Coordinate as smart hands with different portfolio and engineering workgroups
  • Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
  • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system Perform site maintenance and safety checks of assigned equipment
  • Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
  • Perform backup for the onsite servers and technologies
  • Provide on-call technical support via pager as required
  • Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner
  • Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
11

Operations Technical Support Analyst Resume Examples & Samples

  • Provide support for functions/technologies such as Positive Train Control (PTC), train dispatching, locomotive on-board computing, AEI data collection and distribution, and other mission-critical systems that are utilized by the company’s transportations/operations personnel
  • Research and recommend systems that will enhance transportation systems, improve safety, provide savings, and/or increase revenues
  • Establish, maintain and enforce policies and procedures
  • Ensure that change management is performed effectively, including system testing, end-user training/orientation, end-user acceptance testing, etc
  • Ensure that disaster recovery plans are maintained and tested for mission-critical transportation/operations systems
  • Ensure that systems run securely and effectively
  • Oversee user support and training services
  • Assist operations personnel with project proposals and project management
  • Provide project management and project priority recommendations
  • Conduct meetings with decision makers, systems owners and end-users to define business, financial, and operational requirements including the identification of on-going system management issues
  • Diagnose and resolve issues that may affect the efficient operation of the company’s transportation systems
  • Support the operations of the company’s network and systems infrastructure
  • Other projects and duties as assigned
  • Understanding of railroad operations
  • Experience managing computer systems, data networks, and voice communication systems
  • Experience in assessing technical and business needs and making recommendations for resources required to maintain and expand service levels
  • Proven project management skills including the ability to concurrently handle multiple simultaneous projects
  • Effective interpersonal and communication skills
  • Ability to handle urgent and crisis situations in a methodical and analytical manner
  • Bachelor's Degree in Information Technology, or equivalent; 5 years related experience or equivalent
12

IT Operations Technical Support Resume Examples & Samples

  • Confident, professional and courteous when dealing directly with clients
  • Outgoing team player with the ability to liaise with other team members and take the lead on decision making
  • Positive, proactive and can-do attitude
  • Proactive and energetic nature
  • Supportive and committed team player
  • Working knowledge and understanding of UNIX/Linux operating systems
  • Working knowledge and understanding of Microsoft operating systems
  • Basic knowledge and understanding of networking protocols and infrastructure
  • A degree in IT, RedHat/Solaris or Microsoft professional qualification or equivalent proven experience in a technical support role
  • Possess 1-2 years’ experience in a server support and/or troubleshooting role
13

IT Operations Technical Support Resume Examples & Samples

  • Interact with customers, via multiple communications methods, per established customer service and quality guidelines
  • Using all available resources (including but not limited to: training, knowledgebase, intuition, and escalation resources), resolve or escalate customer incidents per established guidelines, processes, and service level agreements. i.e. Provide quality solutions in a timely manner
  • May provide escalated support to Tier 1 Service Desk staff
  • Maintain/enhance relationships with other support organizations (internal and external) to help resolve problems. Demonstrate the ability to appropriately escalate issues
  • Ensure ticket documentation is accurate and thorough
  • Maintain ownership of workload
  • Identify recurring incidents and trends, and escalate appropriately
  • Take applicable/assigned training courses
  • Ensure knowledgebase is kept up to date
  • Adhere to documented personnel and department guidelines and policies
  • Contribute toward/lead continuous improvement efforts/initiatives; may lead projects
  • Excellent Customer Service & Attitude
  • Excellent listening/understanding, verbal, and written communications
  • Team Player/Mentor
  • Excellent contact control, analytical and problem solving
  • Proactive and Accountable
  • Possess a sense of urgency and maintain stress awareness/management
  • Ability to multi-task while being attentive to the customer
  • Adaptability, Flexibility, Innovative/Creative Solutions
  • Desire to learn, and maintain/enhance knowledge
  • Readily accepts feedback, mentoring, and coaching
  • Working knowledge of Microsoft Office suite, ticketing tools, and troubleshooting tools
  • Understanding/experience in networking, web, email, mobile, security, and managed services technologies
  • Bachelors' degree in Information Technology or equivalent education in related fields
  • 2 or more years customer service experience or other pertinent related experience
14

Technical Support Analyst Marketing Operations Resume Examples & Samples

  • Responsibilities include, but are not limited to, the following
  • Managing requests for publishing test and production apps, promoting approved apps into production environments, on-boarding/ off-boarding of applications to CTF fleet, and updating legal documents in the system
  • Maintain living documentation (SOPs, informational and training documents, etc.) to ensure it stays current and relevant for reference and use
  • Routine validation of each environment after completion of launch, code deployment or maintenance release
  • Responsible to support customer resolution of platform/channel issues/incidents
  • Work with other System Operation teams to support back office changes, new releases and standard maintenance
  • Strong understanding of operational procedures, protocols and communication paths
  • Bachelor's degree of Science related discipline or equivalent experience
  • At least 5 years’ of relevant Wireless, Engineering, Telematics or IT work experience
  • Strong understanding of application architecture and design principles related to system integration of client components, web services, and databases
  • Experience working with technical teams during time sensitive/issue resolution incident management
  • Excellent analytical, problem solving and debugging skills, with strong ability to quickly learn and comprehend business processes and problems in order to effectively develop technical solutions to their requirements
  • Proven team player with outstanding interpersonal and communication (written and oral) skills
  • Ability to multitask, drive efforts to completion with attention to detail and quality
  • Demonstrated ability to learn complex systems/process quickly
  • 1 year experience with AYS team directly or with supporting organization
  • Experience with SalesForce, JIRA and ALM
  • Experience with back office systems including MCE server
  • Preferred experience with Agile, Scrum, iterative, or waterfall development and project methodologies
  • Preferred experience and familiarity with IT best practices (e.g., CMMI, ISO9000, ITIL, COBIT) and their implications relative to repeatable software development
15

IT Operations Technical Support Resume Examples & Samples

  • Provides on-site service support, installation, configuration and problem resolution in PC /Network environments
  • Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems
  • Diagnoses and repairs mechanical, hardware, software and system failures using established procedures
  • Act as the primary provider of technical support to desktop and laptop computer users for hardware, OS, and application issues for all end users including Executive Level customers
  • Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions
  • Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress
  • Good understanding of Windows 7 , 8 and 10 issues
  • Experience providing Imaging of Laptops and Desktop PC’s
  • Experience performing installations, moves, software and hardware adds and changes to end users IT equipment
  • Experience in end user support using remote support tools
  • Experience supporting VIP and executive staff
  • Ability to update device bios or drivers
  • Ability to effectively research issues encountered and effectively resolve
  • Ability to interact with resolver groups to diagnose and resolve problems when possible
  • Ability to document process and procedures for self-help and for informational troubleshooting for other resolver groups
  • Ability to perform end users adds, changes, deletions and password resets in Active Directory
  • Ability to support end user mobile smart devices i.e.: Apple iPad, Apple iPhones, Tablets
  • Experience with installation of Network Devices i.e.: routers, switches, wireless access points
  • Experience building and installing Windows servers
  • Familiar in setting up and supporting home networks
  • Ability to travel to remote support locations
  • Windows 7, Windows 8 , Windows 10
  • Office 2007, 2010 and Office 365
  • Networking – TCP/IP, Remote Connectivity VPN
  • Windows Server (recommended)
  • Apple Macintosh support experience (optional)
  • Must have the technical ability to provide desk side support for computer and printer hardware, common software applications, Microsoft OS issues. Must be a proficient user of personal computer tools for word processing, decision support and communication. Must be skilled in problem solving techniques and repair
  • Experience utilizing remote support tools for end user support; diagnostic and repair
  • Ability to troubleshoot, configure end user mobile devices i.e.: Smart Devices, iPad, iPhone, Tablets
  • Proficiency in the following areas - Networking, VPN, Wireless. Customer Service, Ticketing system applications
  • Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve
  • Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and interviewing skills; service and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals
  • Executive Support experience a must - must have excellent communication skills
  • Experience: Three - Five years providing end user Desk side computer support with focus in two or more of the following areas: Desktop software (MS Excel, MS Word, MS Access, MS PowerPoint, Communication protocols TCP/IP Desktop hardware (PCs, printers, device drivers), Microsoft Office 2007 / 2010 /O365
16

IT Operations Technical Support Resume Examples & Samples

  • Creates trouble ticket which summarizes customer reported trouble
  • Initiates internal escalations on customer’s behalf and provide follow up
  • Handles multiple tasks on time, including ticket administration, communications, and follow up activities
  • High level physical layer troubleshooting, including Cisco, Juniper and/or Alcatel experience
  • Experience with diagnosing and resolving DNS & e-mail problems
  • Remote troubleshooting and testing experience with HPNA, WireShark, Putty, etc
  • Ability to work off hours/on call and during holidays
  • Excellent troubleshooting, communication (oral and written), customer service and interpersonal skills
  • Ability to learn in an ‘on-the-job’ training environment
  • MPLS experience
  • Juniper or Alcatel certifications are a plus
  • 124590
17

Operations Technical Support Resume Examples & Samples

  • Identify resolve and escalate issues according to procedural documentation and training
  • Incident management of low latency multicast and unicast connectivity over the CenturyLink COIN network
  • Provide and obtain timely updates to/from relevant parties (internal and external)
  • Manage incidents to resolution in a timely manner
  • Monitor customer and infrastructure environments to quickly identify and resolve incidents
  • Management of telecommunications vendors, including but not limited to
  • Previous enterprise, IT or service provider experience
  • Ability to quickly adapt to advancing technologies and procedural changes
  • Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
  • Ability to work well in team environment
  • Hands on experience with one or more of the following
  • Associates degree or equivalent education in related fields
  • Certificates of training in associated fields/equipments
  • Minimum 3-5 years related experience in specific technology or equivalent
18

Operations Technical Support Resume Examples & Samples

  • Answers inbound calls and/or redirect calls to proper CenturyLink organization if required
  • Manages customer expectations effectively (status and clear description of activities)
  • Demonstrates proficiency with trouble ticketing applications as well as other internal tools
  • Manages and correlates multiple trouble reports
  • Communicates with customers and others in a repair situation
  • Mentors/trains/coaches less experienced employees
  • Associates Degree (Engineering, Electronics, Networks) or equivalent education and relevant experience
  • 5 years related experience in specific area or equivalent
  • 3+ years of technical customer call center experience
  • Experience working on complex IP, Multicast, and Unicast issues
  • A high degree of knowledge with IP routing on multiple router platforms
  • A high level knowledge of PRN networks and routing protocols: BGP, MPLS, ISIS
  • Experience with multiple router platforms including Cisco, Juniper and Alcatel-Lucent CLI’s
  • Ability to quickly adapt to new situations, platforms, and processes
  • Ability to night shift in a 7x24x365 environment
19

Operations Technical Support Engineer Resume Examples & Samples

  • Bachelor’s degree or international equivalent in Computer Engineering, Computer Information Systems or a related field
  • Basic understanding of Unix scripting and Vi editor
  • Must be willing and able to work on at least 1 weekend day as part of a 4 day, 10-hour per day work schedule
  • Familiarity with NetBackup monitoring is desirable
  • Familiarity with monitoring tools like Nimbus APM is desirable
20

Operations Technical Support Engineer Resume Examples & Samples

  • Acting as primary point-of-contact for user personnel regarding system issues or questions
  • Providing Domain Expert support to Site Engineering and Operations Divisions
  • Supporting integration/coordination within customer and user communities and operations programs departments
  • Enabling information flow throughout disparate organizations to identify opportunities to leverage system capabilities to solve unique user challenges
  • Liaising with user personnel regarding impacts of system activities either pre-planned or post-event
  • Attending engineering review boards, in-briefs and status briefs to provide system and user oriented inputs
  • Developing recommendations for addressing operational shortfalls including improvements for system data processing
  • Developing and teaching technical system courses to familiarize customer and user personnel with system capabilities
  • Publishing status messages to the wider user community on changes to system status and/or capabilities
  • Providing an interface to factory subject matter experts for new system deliveries/upgrades
  • Providing a factory reach-back interface to assist the user community in developing tools and capabilities
  • Providing feedback to factory engineering personnel on operational activities, priorities and objectives in support of ongoing and future operational initiatives
  • Bachelor of Science Degree in a STEM field (Science/Technology/Engineering/Math) with 9 years of experience providing technical expertise and leadership in one or more of the following areas: Mission system engineering; Operations engineering; Communication systems; Digital signal processing
  • Must have a basic understanding of digital signal processing and communications theory fundamentals
  • Proficient using MS Word, Excel and PowerPoint
  • Ability to work odd and/or extended hours covering a 24/7 period
  • Work within a multi-contractor badgeless team environment
  • Current SCI clearance with Counter Intelligence polygraph
  • Site O&M experience
  • Applicable O&M or development program experience (payload system engineering, I&T, and/or TIP)
  • Current SCI with an SSBI within the last 3.5 years
21

IT Operations Technical Support Resume Examples & Samples

  • Probes and problem solves to determine the root cause of the customer’s issue using a variety of back office systems
  • Interfaces with development and support teams to ensure quick resolution to complex issues to ensure high customer satisfaction
  • Works closely with customers on installation of software and basic PC setting issues
  • Exhibits energy and passion to resolve customer issues while demonstrating the CenturyLink Unifying Principles of Fairness, Honesty and Integrity, Commitment to Excellence, a Positive Attitude, Respect, Faith, and Perseverance to our customers and co-workers
  • 3-5 years related experience in specific area or equivalent
  • May require technical certification
  • Multi-tasking, problem solving, and strong verbal communications skills focused on advising and handling complex customer issues
  • Self starter with the ability to work in teams as well as independently
  • Strong technical product knowledge to ascertain root cause of problem
  • Customer service experience with primary focus on problem solving and issue resolution
  • Demonstrate ability to build and maintain good customer rapport
  • Telephone service center experience is a plus
  • Previous IT Help Desk experience
  • 137313
22

Technical Operations Manager, AWS Support Resume Examples & Samples

  • Field technical support inquiries from customers
  • Complete analysis and present periodic reviews of operational performance
  • Make recommendations to customers about how new AWS offerings fit in their company architecture
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • 10+ years progressive leadership experience within the information technology industry
  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent work experience
  • Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
  • Past experience as a systems administration, network engineer, or software development engineer
23

Support Engineer, Technical Operations Resume Examples & Samples

  • 4+ years of relevant work experience in customer service, operations support, systems administration, product management, or software development
  • Excellent communication, problem solving, and analytical skills
  • Hands-on experience working with *nix systems (Linux, OSX)
  • Ability to use variety of open source technologies
  • Demonstrated success in software and data integration
  • Good knowledge of Agile and continuous software delivery processes
  • Experience with information security controls
  • Experience working on systems that have achieved "web-scale", or at least global infrastructure
  • Scripting skills with languages such as bash, ruby, python
  • Experience with docker/kubernetes
  • Experience with Heroku
  • Experience with Splunk
24

IT Operations Technical Support Resume Examples & Samples

  • Provides advanced degree of technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems
  • Good understanding of OS; Windows 7 , 8 and 10 issues
  • Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions
  • Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve
  • Experience: 5+ years providing end user Desk side computer support with focus in two or more of the following areas: Desktop software (MS Excel, MS Word, MS Access, MS PowerPoint, Communication protocols TCP/IP Desktop hardware (PCs, printers, device drivers), Microsoft Office 2007 /2010 / 365
25

Technical Support Specialist Database Operations Resume Examples & Samples

  • Production Management for MQ, Autosys, and JAWs plants
  • Deep-diving into complex troubleshoots, implementing changes, and serving as an escalation point for the Level 2 teams
  • Working with external vendors and internal project managers to develop the execution for changes
  • Participate in the weekly review meetings and actively engage with various engineering teams to review the infrastructure
  • Actively participate in the weekly change meetings to explain their changes and answer any questions from the change board.- Incident and Problem management
  • A minimum of 3 to 5 years of relevant experience
  • IBM Websphere MQ 7.1 experience
  • Unix shell, Perl or Python scripting experience
  • Willingness to take ownership and accountability to execute and deliver on goals; strong commitment to high quality standards
  • Autosys R11 experience