Operations Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the operations support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

K West
90666 Jacobi Wall
+1 (555) 656 8016
90666 Jacobi Wall
p +1 (555) 656 8016
Experience Experience
03/2016 present
New York, NY
Operations Support Engineer
New York, NY
Operations Support Engineer
03/2016 present
New York, NY
Operations Support Engineer
03/2016 present
  • Working with the Operational Excellence Coach develop, refine and embed MCRS process and other OE initiatives within the Hub
  • Provide IA oversight assessment and guidance to the network team to ensure proper IA policies and procedures are applied
  • Maintain awareness of current and future development in Quality Management in oil and other related industries
  • Develop a Total Quality Management (TQM) culture
  • Report to management on the effectiveness of the Operational Risk Systems and opportunities for improvement
  • Develop and maintain internal and external relationships to support management of scope and expectations
  • Work closely with government IA management and their representatives (IAM, ISSO, ISSM, SCA)
10/2010 12/2015
Detroit, MI
Operations Support
Detroit, MI
Operations Support
10/2010 12/2015
Detroit, MI
Operations Support
10/2010 12/2015
  • Taking a role in researching, testing, recommending, implementing, and maintaining cutting- edge, ultra low-latency systems and network technologies
  • Handling of clinical information and brief case management with Pulmonary Arterial Hypertension drugs
  • Networking with internal customers and stake holders
  • Perform other job related duties or special projects as assigned
  • Project Management
  • Analyzing performance issues in servers
  • Continuous improvements
09/2005 08/2010
Phoenix, AZ
Operations Support Assistant
Phoenix, AZ
Operations Support Assistant
09/2005 08/2010
Phoenix, AZ
Operations Support Assistant
09/2005 08/2010
  • Performs Maker role for one to two countries supported by HRSS Dalian which includes but not limited to
  • To ensure equipment, meters and assists are in place to allow the job to go ahead
  • (Sub)contractor Work Visa
  • Work with legal to ensure that all issued contracts and letters have no legal implications
  • Monitor and coordinate with Operations Manager on (sub)contractor’s confirmation
  • Scanning of documents in the workflow
  • Full-time or part-time status (include hours worked per week)
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
James Madison University
Bachelor’s Degree in Computer Science
Skills Skills
  • Highly developed skills in knowledge sharing by actively contributing knowledge, experience and skills to create a learning culture
  • Comfort working in a fast-paced, high-volume office setting with great attention to detail with 100% quality
  • Ability to provide client service in a professional manner and help maintain client relationships
  • Basic knowledge of Packet Switching
  • Knowledge of applicable safety and environmental regulations
  • Ability to establish and maintain a positive and professional working relationship with all individuals
  • Highly proficient in data entry
  • Be an excellent communicator with the ability to communicate with customers at all levels
  • Demonstrated physical ability to perform the functions of the job including good eyesight and color perception
  • Computer literate with good working user knowledge of Microsoft Windows PC’s and Office applications (Word and Excel)
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Production Operations Support Engineer Resume Examples & Samples

  • Technical Skills: An advanced understanding of the Unix operating system, specializing in Linux and Solaris platforms, as well as programming languages such as PERL, Java, SQL, and shell scripting languages. Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as required
  • Problem Determination/Resolution: Evaluates situations and effectively recommends and/or implements solutions in an accurate and timely basis using both good technical and business judgment
  • Flexibility: Is able to multitask, maintain composure in high-stress / high-visibility situations and change priorities as needed to accommodate a very dynamic business support model
  • Communications: Can engage in clear and concise communications both verbally and in writing. Effectively interacts in a cooperative and pleasant manner with colleagues
  • Shift Work: Is willing to work a rotating schedule that will include second shift, weekends and holidays, and alternate (Tues-Sat or Sun-Thurs) schedules as required depending upon coverage scenarios required by the global team
  • Project Management and Analysis: Is able to plan and execute projects working collaboratively with end users (which may include Development teams and business-side managers). Uses various tools (such as Microsoft Excel, Visio, and PowerPoint) to conduct analysis on system performance, root cause diagnostics, and systems’ / applications’ design to understand and improve the operating quality of production environments
  • Ideally a four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering
  • Exposure to (or strong interest in) Agile Methodologies
  • Prior working experience in financial services is preferred but not essential

GTI Gso-operations Support Resume Examples & Samples

  • Bachelor’s degree in Computer Science or a related discipline or equivalent work experience
  • Minimum of 5-7+ years experience administering various multi-Terabyte, 24x7 uptime Oracle databases as a Systems/Infra DBA
  • Strong experience working with Oracle versions 10gR2, 11gR1/2, 12c in a UNIX environment
  • Strong, proven Oracle Database Performance Diagnostic skills (at both the SQL and system levels)
  • Experience with features such as Oracle Real Application Clusters (RAC), ASM, Active Data Guard and Oracle Enterprise Manager (OEM)
  • Extensive experience with Backup and Recovery using Oracle RMAN
  • Programming experience in PL/SQL and UNIX Shell Scripting and/or Perl (preferably) added advantage
  • An extensive knowledge in Oracle OEM is a plus
  • Self-starter capability, ability to acquire new skills autonomously
  • Demonstrably solid written and verbal communication skills

Manager Operations Support Resume Examples & Samples

  • Accountable for the development, creation and updates of end to end operational processes for Retail Credit Cards
  • Partners with Product, Sales, PM & CS, Adjudication, T&O Service partners and third party Suppliers in the development of technology solutions
  • Ensures a high degree of client focus and quality service standards are established and maintained
  • Ensures operational deficiencies are identified and resolved, mitigating risk and upholding the client experience
  • Accountable for identifying and defining cross-functional opportunities with a focus on end to end operational efficiency & effectiveness
  • Centre of expertise for escalations/problem management issues identified as it relates to the Retail Credit Card portfolio
  • Responsible to analyze root cause and closes gaps efficiently and effectively to ensure adherence to client service commitments
  • Raises issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate level where required
  • Assesses ambiguous situations and provides clarity to team and stakeholders as required
  • Promotes innovative or improved methods to get the work done and implements best practices
  • Proactively address operational or client experience gaps within processes, policies or procedures, engaging the appropriate folio owners, Stakeholders, etc
  • Adheres to Project Management Framework ensuring strategic goals or objectives are accomplished within approved time frames, scope, and budget
  • Responsible to ensure regulatory/compliance reporting requirements are met and incorporated across all work streams mitigating operational risk factors
  • Utilizes effective tools and resources to dive deep into identified client irritants and process efficiency/effectiveness gaps. Completes cause and effect analysis and implements / recommends sound operational/fulfillment process resolution
  • Ensure the appropriate due diligence is in place for testing, development etc to ensure a successful implementation of products
  • Collaborates with colleagues across the organization to get things done

Manager Operations Support Resume Examples & Samples

  • Responsible for overall team results as measured through established service quality standards (e.g.: number of Out Of Orders, Missing Documents; surveys; etc.)
  • Responsible for ongoing monitoring and control of day to day service quality workflow and related fulfillment/servicing activities
  • Takes ownership of client care and/or service partner issues and escalations as a priority; resolving at source where possible, promptly and accurately. Ensures action plans are put in place to mitigate identified process or knowledge gaps
  • Has operational oversight and accountability for operational risk and effectiveness in sales units under their responsibility
  • Acts as a "Centre of Expertise" for operational process and service support issues
  • Uses effective communication skills to ensure employees are well informed relative to goals, objectives and achievements
  • Utilizes Coaching Routines to maximize individual employee contribution and achievement of service quality standards and business objectives
  • Identifies and escalates systemic process, policy or procedural gaps / barriers / issues negatively impacting non-sales processing or client care
  • Monitors various trending and metrics reporting to ensure the focus is on the right activities that have the greatest impact on improving operational effectiveness and operational risk oversight
  • Proactively assesses obstacles and identifies efficiency and effectiveness opportunities to improve overall team performance
  • Supports National Office sales/service partners in the implementation of new processes/initiatives within the team through testing and just in time training
  • Ensures adherence of Operations Risk, Compliance and AML policies, processes and procedures as per Folio guidelines to mitigate operational/credit risk
  • Assists Regional Manager Operations in the management of the Business Planning process, ensuring discretionary limits and delegated authorities fall within plan
  • Follows established Coaching Routines and related activities to drive personal performance

GTI Gso-operations Support Resume Examples & Samples

  • Minimum of 5-7 years experience administering various multi-Terabyte, 24x7 uptime Sybase databases as a Systems/Infra DBA
  • Strong experience working with Sybase versions 12.x & 15.x, replication server on UNIX platforms
  • Strong experience working with MS-SQL server 2000/2006/2008
  • Strong, proven Sybase Database Performance Diagnostic skills (at both the SQL and system levels)

GTI Gso-operations Support Resume Examples & Samples

  • 5 years of experience in complex, large-scale distributed environments
  • 5 years of support experience with Oracle; experience with Microsoft SQL Server and Sybase is a plus
  • Understanding of security best practices
  • Familiarity with database monitoring tools (Tivoli, Oracle OEM, MOM preferred)
  • Experience with VMware is a plus
  • RAC installation experience is a plus
  • Installation of database software and related products, i.e. state monitoring (ESM), Tivoli UA, etc
  • Strong experience in developing and maintaining relational databases including backup/recovery procedures is required
  • Experience with database warehouses, clustering, replication, and disaster recovery strategies
  • Ability to develop strong client relationships

Customer Operations Support Services Associate Resume Examples & Samples

  • Reviewing, preparing, running and balancing of checks through the Remittance Processing subsystems
  • Preparing and reconciling daily bank deposit
  • Performing good order review of all cleans (checks with deposit slip)
  • Monitoring daily reports to ensure that all checks get deposited or returned to ensure compliance
  • Processing print fulfillment of correspondence for returned checks
  • Reading incoming mail items to determine the proper transaction types, departments and queues and preparing batches for scanning
  • Reviewing signature guarantees and official documents to determine good order
  • Thorough reading of exception items, such as Legal Transfers and Transfer Of Assets
  • Scanning documents on various company computer systems
  • Indexing documents in Global Image and perform basic good order review of images
  • Sorting and processing of all types of incoming mail
  • Research and retrieve historical records and statements by using microfiche, microfilm and other internal systems
  • Process print fulfillment of correspondence and mail/fax/email/print as requested
  • Utilize various company operating systems to research, process, update and complete requests
  • Requires High School education, or equivalent training
  • Knowledge of generally accepted office procedures
  • Ability to operate general office equipment including ten key, typewriter, scanner, copier and fax
  • Ability to multi-task in a fast paced, team environment
  • Solid organizational skills; ability to organize and maintain accurate, orderly files and records
  • Strong attention to detail; ability to accurately proofread documents,
  • Ability to assess a problem quickly and determine to what level it should be elevated, directing staff/customers to the correct person(s)
  • Will require the ability to lift, carry, and/or push/pull up to 40-50 lbs. for general department functions
  • Ability to maintain a professional image.     

Corporate Internet Operations Support Intern Resume Examples & Samples

  • Coordinate customer update files; making biller contacts, tracking requests and following up on responses
  • Coordinate transaction change notification files received for Automated Clearing House transactions and formatting these files for off-shore processing
  • Assist with biller payment research and perform simple payee updates
  • Monitor a variety of exception reports for online bill payments, online account transfers and National Change of Address (NCOA) updates
  • Assist with the administrative tasks related to the process efficiency process which will include
  • Strong analytical and writing skills
  • Proficient with Microsoft Outlook and Excel

Operations Support Intermediate Analyst Resume Examples & Samples

  • Develops and establishes operating policies, processes, procedures and controls to promote communication and adequate information flow, and enabling management control and direction of the enterprise
  • Supports the SVP Global Group Manager and team with planning town hall events and logistical plans for large scale global projects
  • Updates policies and standard forms, subject to changes confirmed by the Global Operations team on an ad-hoc basis ensuring version control and updates are made to relevant sites
  • Participates in the preparation of short-term and long-range plans and budgets based upon specific operations-related organization goals and objectives
  • Works with Global Operations team on preparing score cards and regular monthly reporting and data manipulation to provide high quality, accurate data
  • Contributes towards collating information for OCC and other regulatory reviews
  • Implements controls and processes to enhance the accuracy of IA operational data, working closely with the IA MIS team
  • Deals with queries in the team email inbox in a timely manner, escalating to relevant teams where necessary
  • Prepares monthly approvals email ensuring relevant criteria and rationales are provided to the COO
  • Works with external vendors on logistics for global programmes as well as maintaining up to date lists of new additions, leavers and change of circumstances
  • Follows up to ensure programmes are completed by all global staff, including any mandatory for IA items
  • Provides as hoc information requests as deemed necessary, working closely with the global MIS team
  • Intermediate level experience in a related role in business, functional and operational management, minimum 5 years
  • Demonstrated ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
  • BA/BS (or equivalent) or equivalent combination of education/experience
  • Ability to work with a range of technology applications and a good business understanding of operational activities
  • A self-starter who is able to work on their own with little supervision ensuring accuracy and consistency
  • A proactive and 'no surprises' approach in communicating issues. This individual must be an articulate and effective communicator, both orally and in writing
  • A proven track record in collaborating across diverse teams as well as understanding cultural norms with the ability to adapt style as necessary

Operations Support Lead Analyst Resume Examples & Samples

  • 3 years of AML, and or OFAC/Sanctions experience within a large financial institution, preferably a chartered bank or bank holding company
  • Knowledge and expertise of AML and Sanctions regulations (OFAC, UN), risks and typologies; other regional regulations applicable for the region
  • Experience in working in a global/regional work environment important
  • Experience in the design and implementation of Sanctions screening processes and controls
  • Experience in building and managing relationships across geographies and functional areas
  • Ability to recognize potential risks and take corrective steps in time
  • Ability to handle ambiguity and take right decisions in day to day work

Operations Support Representative Resume Examples & Samples

  • Sound knowledge of Trade Life Cycle, Investment Bank Operations
  • Strong academic qualifications would be desirable
  • Strong Microsoft skills: Word, Excel, PowerPoint
  • Strong focus on Control and Process optimizatio
  • Proactive and able to work on own initiative
  • Good communication skills with the ability to be assertive
  • Ability to understand regulatory requirements to ensure enforcement

Systems Operations Support Resume Examples & Samples

  • 5 to 7 years Production Support experience
  • 5 to 7 years of application experience or equivalent, including delivery of innovative software, and development and implementation procedures and business solutions to support a large diverse environment on a corporate wide and global scale
  • Relational database design knowledge, including strong SQL skills
  • Proficient on PeopleSoft EPM Release 9.0 and higher
  • Knowledge of PeopleSoft EPM Security structure workings
  • Experience with ETL
  • Experience with Oracle 10g
  • Experience with HP QC testing software
  • Essbase strongly desired
  • Very Good Knowledge of Microsoft tools (MS-Word, MS-Excel, Visio, etc)
  • Knowledge of SDLC and to effectively promote best practices in work
  • Ability to write Functional Requirements Document
  • Ability to communicate clearly and concisely, oral and written
  • Must be able to read and speak English fluently

O&t-operations Support Representative Resume Examples & Samples

  • Graduate of a bachelor's course in business preferably with accounting background. CPA is an advantage
  • Pro-active and flexible enough to handle multi-tasking
  • Has a positive work attitude with good analytical skills
  • Candidate should be a team player with good interpersonal and communication skills

Manager Operations Support Resume Examples & Samples

  • Proactively address operational or client experience gaps within processes, policies or procedures, engaging the appropriate Folio owners, Stakeholders, etc
  • Responsible for the identification of process and efficiency / effectiveness improvements and supports the integration / implementation of new national initiatives and activities
  • Stakeholder sign off or reviewer for new or changed product related policies
  • Works closely with key business stakeholder’s to ensure mitigation of operational risk and client reputational risk
  • Uses expert knowledge to resolve issues at source and/or co-ordinates quick resolution through advice and counsel of business partners as required
  • Uses RBC Connect for all related questions and (Simpler, Faster, Better) SFB ideas through the Operations site
  • Continuously improve the end-to-end procedures through review of existing processes to maximize efficiency, effectiveness and service quality
  • Relies on understanding of business issues when determining solutions
  • Recommends best solutions incorporating ‘Simpler, Faster, Better’ principles
  • Support Operations Integration and Field Operations documents updating and build out as required i.e. Playbook

IT Operations & Support Resume Examples & Samples

  • Symantec Endpoint Protection*
  • Symantec Backup Exec*
  • Symantec System Recovery*
  • Acronis Backup and Recovery*
  • Globalscape EFT (Enhanced File Transfer)
  • Globalscape Mail Express* (Large File Transfer)
  • Captaris Rightfax*
  • Microsoft System Center Configuration Manager (SCCM) or equivalent
  • Linux Server (Full Circle)
  • Full Circle (ERP)- application backup admin (a plus)
  • SCALE (WMS) - application backup admin (a plus)
  • Citrix Xenapp – On-demand Application Delivery (salesreps/vendors to access FC remotely)*
  • Volcom Retail Environment – New store rollouts and retail store equipment maintenance*
  • Project Management – Implementation, documentation, communicating with applicable team resources, strategic rollout plans and thorough post follow through. Examples include above (*) bullet points
  • Certifications or equal experience: MCSE, MCSA, MCITP, Mac OS, ITIL, CCNA, SQL, LINUX, VMWARE
  • Knowledge of operating systems (Windows/Linux) and applications, including installation
  • Knowledge of hardware and software troubleshooting and installation
  • Strong problem solving under various sorts of constraints and stress
  • After hours availability
  • Strong planning, communication and documentation
  • Understand Security of computer systems and preventative maintenance tactics
  • Understand backup solutions and strategies

Operations Support Coordinator Resume Examples & Samples

  • One (1) - two (2) years bank experience and post secondary education in a related field
  • Working knowledge of MS Office suite
  • Good communications skills (verbal and written)
  • Good organization skills
  • Good time management skills with the ability to multi-task and balance fluctuating priorities in a challenging and constantly changing environment
  • Good understanding of processes, policies and procedures required for providing support to the business unit
  • Learning Support/Training (Basic)
  • Process Coordination & Management (Working)
  • Conflict Management and Resolution (Basic)
  • Relationship building (Working)
  • Technology Understanding (Basic)
  • Organizational Understanding (Basic)
  • Resource Planning (Working)

Operations Support Representative Resume Examples & Samples

  • Managing assigned clients/pipelines
  • Guide the Client, as dedicated point of contact, on account opening documentation and handle any client concerns liaising with legal and compliance where required
  • Attend conference calls with clients to provide updates on the account opening status guidance for the completion of documentation as required
  • Complete review and due diligence of the account documentation ensuring all documents provided are in compliance with requirements per the country of account opening and in line with all legal and regulatory obligations
  • Manage various maintenance in the Client existing accounts
  • Review of daily documents and check if actioned on time, review of closures and co-ordination with Vendor & other internal team
  • Revert to RM/Client/Credit & various other department on Account documentation Queries/Signature verification
  • Updating of documentation and processing status in the inventory database as per clearly defined processes
  • Documentation lodgement upon completion of account opening/product set-up
  • Ensure that all required coding sheets for opening the accounts and all documentation are scanned timely after receipt of all required documentation
  • Ensure that all deferrals are approved and resolved by target dates
  • Liaison with the Clients Sales Management/Relationship community Building relationships , initiating change as deemed appropriate to improve cycle times/client experience
  • Ensuring all legal/compliance issues are appropriately escalated as and when needed
  • Ensure memos/processes designed by business are implemented and executed from an Operations perspective
  • Keep strict adherence to clean desk policy, Code of Conduct and all Citi policies
  • Investigate, resolve and escalate any issue to OPS management
  • Help O&T maintain effective partnership levels with all the functions
  • Establish, maintain and enhance communications with the all the business areas to ensure the achievement of business objectives in general
  • Help transform the business as such to make quality service delivery an integral part of the O&T culture
  • Work with ASU Head on key cluster/regional management initiatives that impact Morocco O&T
  • Raise issues to management at earliest opportunity to minimize any potential risk
  • Help standardize processes in country and in TCS
  • Strong and good understanding of Finance,
  • Controls, Operations & Banking in general
  • Minimum of 1 to 2 years of good experience in Operations or Banking
  • It is essential that the candidate has a proven ability to meet new challenges and assimilate information
  • Program and projects management skills
  • Experience and knowledge of O&T activities
  • Business process re-engineering experience will be desirable
  • Strong numerical and analytical skills. Skills
  • Ability to work in a target driven environment meeting agreed SLAs
  • Excellent awareness of and adherence to audit & risk controls
  • Strong communication/Client facing skills & interpersonal communication skills which will be required for both internal and external business partners
  • Working knowledge of a MS office tools (e.g. Word, Excel, Power point)
  • Ability to effectively influence
  • Proven analytical and problem solving skills
  • Good Knowledge of US Sanctions, Anti-Boycott, SDN and AML policies
  • Must be extremely organized, have great attention to detail and self-driven
  • Ability to prioritize and multi-task based on urgency of business needs
  • Must have ability to work independently, as well as in a team environment
  • Strong PC skills, especially MS Office
  • Should be resilient and tenacious in order to effectively deal with multiple stake holders, and possess the ability to develop good working relationships with various levels of management
  • Confident in ability to achieve objectives by working with and influencing others who are not under their direct control
  • Needs to have a very structured approach to managing tasks and problems
  • Financial services related qualifications would be advantageous (e.g. IAQ or similar)
  • Operations experience is desired
  • Business process Re-engineering experience

Operations Support Resume Examples & Samples

  • Initial contact for Centre process and client service issues. Co-ordinates issue management process ensuring communication to appropriate management team members
  • Performs daily audits on all department reports to ensure proper actions are taken by collectors as outlined in policies and procedures
  • Maintains functional/ technical/product/operational knowledge of Centre products and processes. Understands full impact of the end-to-end process interaction and related interdependencies
  • Uses good problem solving skills and analysis techniques to understand varied situations/problems
  • Anticipates and acts upon inquiries and implications/impact of operational /process developments, changes and/or breakdown to limit operational/credit and client reputational risk
  • Makes recommendations to improve/re-engineer processes/activities, through streamlining, elimination of overlaps and duplication, standardization with a focus on both client (internal/external) service, cost efficiency and ensuring Client Service Commitments are not negatively impacted
  • Exercises some judgment in making routine decisions, with escalations to appropriate levels
  • Consistently reacts and adapts to changing business environment
  • Fulfills complex transactions as measured through established Client Service Commitments where applicbable
  • Follows established Coaching Routines and related acitivity to drive high performance and enhance client experience
  • LI-IB1

Rohq-hrss-operations Support Intermed Analyst Resume Examples & Samples

  • 75% Production Activity (e.g., BAU tasks, Problem Solving, Meetings, Risk/Control)
  • 20% Customer Activity (e.g., Senior Management)
  • Performs tTier-2 functional support on user queries logged via Online Service Center (OSC)
  • Configuration and Change Management
  • Partners with country, regional and global HRSS groups and HR partners to support business process/policy analysis and changes to understand their business needs and translates those business needs into a set of systematic specifications for system functional design and development
  • Works closely with business and relevant teams to establish process and system standardization at a global or regional level with a view to facilitate process re-engineering, where appropriate
  • Where necessary, arranges and coordinates training, knowledge library updates and prepares launch communications for enhancements and fixes
  • Actively participates in various operations calls and global/regional calls with various functional teams, including during non-work/shift hours to collaborate with teams in different time zones
  • Provides internal training to other teams when required
  • Minimum 5 years of experience in application and functional analysis support
  • Experience in multiple-country payroll system support is a plus

Operations Support Resume Examples & Samples

  • Bachelor’s degree in Accounting or related field
  • 0-4 years experience in accounting (preferably public accounting and/or experience in the financial services sector)
  • Knowledge of general accounting and reconciliation practices and procedures
  • Ability to follow established accounting guidelines and assist with planning by gathering information
  • Ability to design spreadsheets, create and run reports from the accounting system

Senior Operations Support Resume Examples & Samples

  • Review and verify more complex transactional data, providing expertise in the process and ensuring that work moves through the system to maintain standards
  • Minimum of 7 years experience in the specialized field
  • In-depth analytical skills
  • In-depth problem solving skills

O&t-operations Support Intermediate Analyst Resume Examples & Samples

  • Document current and define future go-to processes and required supporting capabilities
  • Lead requirement gathering for systems enhancements from key markets and region leaders and ensure globally common approach is in place
  • Work with key business and technology partners to convert requirements into user stories and participate in the Solution, Design, and Testing Sprints within the Rainbow framework to ensure business requirements are embedded into the technology solution
  • Oversee UAT, training and implementation of Rainbow requested capabilities in deployed and deploying markets
  • Ensure alignment with global strategic activities planned and executed outside of Rainbow
  • Partner with Key Stakeholders to define the Credit customer on boarding experience globally, translating into process and partnering with Technology to build the capabilities needed to achieve
  • Partner with Credit PMO strategic project execution and alignment with go to common strategy
  • Prepare executive reporting updates (O&T and Risk)
  • Partner in execution of strategic projects (both internal to Credit and shared with other functions)
  • Oversee execution on ad-hoc requests and projects that require immediate coordination or supervision

Operations Support Methodologist Client Service Processes Resume Examples & Samples

  • Preparation during sales process Implementation phase and/or after go live, contract re-negotiation, etc
  • Identify possible service gaps and /or new services offering based on client´s needs and GlobalView strategy
  • Provide recommendations and participate on decision whether new service is relevant to our service portfolio and will be implemented or not
  • Define procedures for services to ensure service excellence
  • Create documentation of the service desktop procedures
  • Ensure maintenance of template documents and procedures
  • Interact with different teams (Client Service, Implementation, Sales, Product and Service team) to understand the various processes, define new procedures, proposals for new opportunities and services
  • Active involvement in process definitions (to be delivered in consistency with already existing GlobalView & GVS defined guidelines & processes)
  • Recommends changes to existing processes to achieve alignment and improvement
  • Ensure proper enrollment of defined processes
  • Communicate and work in multicultural work environment
  • Significant process development and mapping experience in Client service environment
  • Client focused, awareness and commitment to Client service
  • Ability to meet tight timelines, committed to accuracy
  • Respectful of rules and processes, good organizational skills and ability to resolve problems
  • Good command of English language
  • Project experience is a plus
  • Willingness to work in fast growing / start up activity
  • Any process certification is a plus

Operations Support Resume Examples & Samples

  • Inquiry management
  • Account enrollment/termination
  • Commission billing and discounting
  • Trade adjustments and metrics
  • Aspiration to become a subject matter expert who can properly service the business
  • Ability to escalate when needed and create efficiency in the role
  • Prior experience in an operational risk role

Operations Support Associate Resume Examples & Samples

  • Bachelor's Degree in Business, Finance or related field
  • Knowledge of the Financial Services field
  • Basic understanding of Domestic/International Equity markets/ terms (FOP, DVP, Buy-in, DK)

Rohq-hrss-operations Support Intermed Analyst Resume Examples & Samples

  • 75% Production Activity (e.g. BAU tasks, Problem Solving, Meetings, Risk/Control)
  • 20% Customer Activity (e.g. Senior Management)
  • Minimum of 5 years experience in application and functional analysis support

Operations Support Associate Resume Examples & Samples

  • Computer savvy, including spreadsheet and database applications
  • Creative problem solving skills
  • Knowledge of Listed Derivatives products

O&t Operations Support Group Manager Resume Examples & Samples

  • To work closely with management in executing the Operations consolidation strategy and align product operations under one roof for both existing and new products planned to be supported by the unit
  • To manage and provide oversight to functions performed in the Citi Service Center in Chennai. The role will also involve on-boarding, reviewing and managing the counterparties handled by the business and operations
  • Requires an individual with matured thinking, excellent leadership, project management and communication skills who can independently interact and convince key constituents on the benefits of the centralized model to O&T and Business
  • Requires the incumbent to play an active role with Regional Operations Management in defining the strategic direction, and execute the plan in a flawless manner with limited supervision
  • To ensure a pristine control environment as measured by self-assessment results, internal and external audits, COB, Operational Losses, etc., Partner with country O&T to ensure robust controls on an end to end basis
  • Develop and grow people in and ensure high levels of employee satisfaction and motivation amidst a changing market situation
  • Graduate or Professional Degree
  • 12 - 15 years of working experiences
  • Involving securities and funds services banking operations

Operations Support Representative Resume Examples & Samples

  • Role sits with the country ISG Ops Team, responsibilities to include (not limited to)
  • Identify, research, validate, setup & maintain legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of Credit Risk exposure; typically data spans legal name verification, address, nature of business, ownership, etc
  • Liaise with internal/external stakeholders to provide exception management reconciliation/reporting
  • Perform quality reviews/refresh of client reference data and our supporting processes/procedures
  • Participating in creation and updating of manuals, operational procedures, process maps, capacity plans for the department
  • Knowledge related to the processes and control functions in the processes
  • Knowledge & experience in data management: analysis, quality, business and technical exposure to data management is a plus
  • A minimum of 4-5 years of experience across any combination of data operations, preferable in investment and or corporate banking
  • Previous experience of data manipulation
  • Worked on projects and managed/participated in User Acceptance Test (UAT)
  • Experience of having worked with Back/Middle Office
  • Experience interacting closely with development teams to ensure that requirements are accurately translated into solutions and to ensure that testing approach and methods successfully verify that changes meet functional requirements
  • Ability to track progress, identify high impact issues, resource constraints and conflictive decisions; work with global teams to address conflicts and constraint in order to escalate issues and proposed resolution
  • Ability to work with the business to help refine processes and drive efficiency benefits
  • Strong academic qualifications would be desirable, especially in Sciences
  • Bilingual preferred
  • Ability to effectively communicate and present data and information
  • Innovative thinking skills enabling simple solutions for complex business needs
  • Ability to build strong working relationships with internal and external partners and influence peers and higher level managers without authority
  • Ability to understand business priorities
  • Strong leadership, project management skills and demonstrated track record of delivering results in a highly pressurized environment
  • Ability to develop and deploy functional and business strategic plans, objectives and performance metrics and create organizational alignment
  • Strong focus on Control and Process optimisation and documentation

Global Operations Support Process Engineer Resume Examples & Samples

  • Define Netcool test plans and document product transitions
  • Handle process improvement analysis and process implementation
  • Act as project liaison for LOBs and GTI Towers
  • Manage projects through full life cycle
  • Expertise with and solid understanding of system monitoring tools used in an operations environment

Senior Manager Operations Support Resume Examples & Samples

  • Operations Support
  • Partners with the Director, Program Support & Projects in the identification of current and future business requirements based on the Business strategy and goals
  • Responsible for defining and analysing current operational performance to identify areas of opportunity for improvement and making recommendations to senior management
  • Responsible for the creation, management and ongoing analysis of operational support provided to assigned business units
  • Partners with business line VP’s/Directors to plan and prioritize ongoing initiatives; leading cross- functional teams in the management and delivery of all operational support work
  • Ensures all DFC/Dealer communications are thorough, well written, documented and proceduralized
  • Responsible for oversight of Portals and Salesforce.com to ensure consistent delivery and management
  • Analysis of Operational Issues & Support to Clients (Retail & Commercial), DFC & AF&IL Staff
  • Provide operational support and technical expertise for issues that impact Clients, DFC and AF&IL staff
  • Manage requests from staff, customers and other Departments regarding changes to policies, products, programs and procedures and provide recommendations within agreed upon timelines
  • Proactively consult and collaborate with DFCs, AF&IL Management and other Bank Departments (Risk Management, Audit, Legal, Compliance) on all changes that may impact operations to ensure an effective strategy and implementation
  • Manage and support key AF&IL operational initiatives and projects ensuring all appropriate departments are represented on the project team
  • Identify all project deliverables, activities and dependencies; developing milestones and setting priorities
  • Develop implementation schedule(s) and manage project to budget
  • Direct and co-ordinate activities, conducting meetings and facilitating working sessions
  • Motivate and focus efforts of business line/functional team members without direct authority, ensuring project is moving ahead and on schedule
  • Communicate and document project status and strategic recommendations to internal clients, team members and senior management on a regular basis
  • Develop implementation strategy/communication strategy ensuring acceptance by key parties.1
  • 5+ years business program experience
  • Self-reliance and pro-active approach to work
  • Excellent written and verbal communication skills with superb attention to detail
  • Highly developed problem-solving and critical decision-making skills
  • Ability to multi-task, prioritize workload and manage time effectively
  • Ability to build strong cross-funcational business relationships

IT Operations Support Resume Examples & Samples

  • Undergraduate Degree (BS/BA or equivalent combination of education/experience)
  • 6+ years of relevant experience
  • Strong ITIL Methodology experience
  • Leadership with the ability to see the big picture without losing attention to detail
  • Ability to multi-task and persevere in a dynamic environment while maintaining a sense of urgency
  • Must have a proven track record of success and be a competitive, self-motivated individual

IT Operations Support Intern Resume Examples & Samples

  • Build, test and deploy desktop systems. (Windows and Mac)
  • Strong interpersonal skills and the ability to effectively interact with diverse personalities
  • Proven ability to work autonomously and in team settings with a positive, pro-active attitude
  • Ability to provide own housing and transportation in the San Francisco, CA area
  • Ability to work approximately 40 hours / week during regular business hours for 12 weeks beginning in May or June 2015
  • Programming and scripting experience a plus
  • Understanding of consumer driven technologies and cloud services

Trust Operations / Support Resume Examples & Samples

  • 2-3 years of Trust securities experience in Wealth Management/Trust Operations or similar functional unit
  • Knowledge of accounting and/or bookkeeping practices and procedures
  • Experience with Microsoft Word and Excel

Asset Management Global Liquidity Administrative Assistant & Operations Support Month Mat Cover Professional Resume Examples & Samples

  • Clear focus on managing client assets and delivering strong risk-adjusted returns
  • Nearly 1,300 investment professionals providing strategies spanning the full spectrum of asset classes, including equity, fixed income, cash liquidity, currency, real estate, hedge funds and private equity
  • Leadership positions in the U.S., U.K., Continental Europe, Asia, and Japan

Retail Operations Support Supervisor Resume Examples & Samples

  • Ensures front end associates are aware of store promotions, policies, procedures, and programs. Ensures all front-end equipment - cash registers, front end cap management program is properly maintained -
  • Supervises and coordinates store receiving, stocking, customer service, accounting, and front end operations where applicable. Audits policies and procedures to ensure effectiveness of operations. Supervises associates engaged in a variety of functions, i.e. accounting, janitorial, customer service, etc. engaged in store operational support functions as applicable. -
  • Supervises main store customer service programs to include special orders. Follows up with customers, vendors, procurement, and distribution personnel to ensure special order merchandise are processed and received promptly and efficiently. Manages layaways and layaway payments where applicable. Ensures customer balances due are accurate and current. -
  • Completes layaway inventories and reconciliations. - Promotes customer satisfaction. Reviews all comments, questions, complaints and compliments received from customers and coordinates with Employee Development Manager action to be taken. -
  • Resolves customer complaint and provides information to customers on all types of NEX retail policies and programs in coordination with the Employee Development Manager. Coordinates all in-store aspects of the MILITARY STAR CARD program. -
  • Supervises sales audit and cashier cage operation, cash collection, and control where applicable. Oversees the collection of accounting data, documents, and reports from operational areas and submission to appropriate office for processing where applicable. -
  • Prepares statistical reports and analysis on controllable expenses, i.e. payroll, supplies, janitorial, etc. Takes action to ensure expenses are managed to budget and sales trends. -
  • Coordinates and manages main store maintenance and housekeeping requirements where applicable. -
  • Performs work under the supervision of a more senior operating manager. Assignments can range from routine store management and coordination functions to complex projects designed to provide the development and experience necessary to progress to positions of greater responsibility and independence. Work is reviewed regularly for adherence to established operating policies and programs, and results achieved through the exercise of creativity, sound judgment, and seasoned application of effective store management practices. Receives guidance and coaching as necessary to ensure operational and developmental objectives are maximized. -

WAN Operations Support Resume Examples & Samples

  • Bachelor or Master's degree in Information Technology or EE with course work in networking, and software development
  • Minimum of 3 months of experience in the following areas
  • Design, implementation and support of wide-area networks, firewalls, or IT systems
  • Cisco router platforms and IOS, Firewall Technology, Programming, working knowledge of various protocols (IP, EIGRP, BGP, OSPF, MPLS, IPSEC, Multicast and VoIP)
  • Applicants must have a legal right to work in the US without sponsorship
  • Experience working with network carriers on WAN and local access networking implementation and/or support
  • Cisco certifications

Operations Support Lead Analyst Resume Examples & Samples

  • Oversee the Investment operations function(s) of customer order processing of securities , capital market products, reconcilaition , settlement with market, countreparty confirmations , termsheet and other client documentation handling , servciing of assets post sales, fee collection and reconciliation and regulatory reporting
  • To handle escalations and manage reporting needs to the region/global
  • Risk mitigation and enhance control on the processes
  • To ensure prompt delivery of products and services to end clients
  • Has at least 8 years of relevant banking experience in operational roles
  • Has working knowledge on MS Excel and Word
  • Has a flair for figures, is meticulous, self-motivated and is able to multi-task in a high pressure environment

AAM Global Operations Support Team Internship Resume Examples & Samples

  • Provide daily operational support to our global customers through both manual and automated processes
  • Configure and update data within the global derivatives trading system (Murex)
  • Assist with testing and verification of information processed through software applications
  • Maintain procedural documentation
  • Assist with information gathering for projects or initiatives in the US and/or the Netherlands
  • Gather and report team metrics
  • Assist with system entitlement reviews
  • Successful academic record; major preferably in Finance, International Business, and/or MIS
  • Strong analytical or problem solving skills
  • Highly developed organizational skills
  • Proven communication skills, both orally and in writing
  • Proficiency with Microsoft Office products, including Word, Excel, SharePoint

Operations Support Mgr Resume Examples & Samples

  • Achieve/exceed sales and productivity targets – Ensure Excellence in Execution
  • Able to strongly develop sales skills within District Managers
  • Leads District Managers, inclusive of managing performance, coaching, mentoring, hiring and career development
  • Provides quality leadership for internal and external customers in all assigned tasks, while upholding core values at all times: Inclusive of constructive problem solving, facilitating creative improvements and inspiring others
  • Sets the vision for the District Managers and develops and ensures the team adheres to a plan to attain client vision and expectations
  • Hold District Managers accountable for delivering on client expectations
  • Demonstrate the ability to present and articulate business strategy thoroughly
  • Create an environment that will allow DSM’s and ISR’s the ability to achieve and improve sales results
  • Maintain basic knowledge of client product line, disease states, competitors, client news, market place and managed care accounts
  • Distribute/manage resources strategically for maximum sales impact while identifying areas of opportunity
  • Ability to mentor District Managers on consultative selling practices utilizing industry knowledge
  • Motivate and inspire District Managers to achieve results, with a constant focus on strong performance and quality execution
  • Establish strategic goals for District Managers; assist with formulation of tactics for strategy execution
  • Coach District Managers in the practice of selective hiring, talent management, development and succession planning
  • Spend appropriate amount of time on the call floor shadowing District Managers
  • Freely share best practices
  • Identify key performance indicators and assess skills of Inside Sales Representatives to meet/exceed expectations within client requirements
  • Act as a contributing member of the team to achieve sales objectives and performance metrics
  • Understand the goals, vision, strategies of the clients to maximize potential business opportunities
  • Requires a Bachelor’s degree in Business, Management, Science or related field
  • Prior inside sales or sales management experience is required
  • Must possess strong leadership and coaching skills
  • Experience working with Analytics and Metrics
  • Must possess proficiency/intermediate skills in Microsoft Office, Excel reporting
  • Must have the ability to build strong relationships with our clients and employees
  • Must possess excellent verbal and written communication skills
  • Outside sales experience is a plus

Global Service Operations SQL Server Dba-operations Support Resume Examples & Samples

  • Responsible for data loading, security, capacity planning and backup and recovery
  • On-Call pager rotation
  • Minimum of five years of experience with a Relational Database Administration in a production environment

Trust Operations Support Accountant Resume Examples & Samples

  • Associate's degree in Finance, Accounting or Business required
  • At least 2 years related work related experience in Finance, Investments, Banking and or Accounting required (Experience will be considered in lieu of degree)
  • Knowledge of accounting and bookkeeping practices and procedures
  • Strong analytical/math skills
  • Ability to work with tight deadlines
  • Computer skills to include the ability to work in Excel
  • Strong organizational, business writing, communication and interpersonal skills

Head of Business Standard & Operations Support Resume Examples & Samples

  • Establishment, enforcement and ownership of RBWM Operational manuals, procedures and policies to ensure full adherence to Group, legal and regulatory requirements across all RBWM distribution channel
  • Direct oversight of operational components across all RBWM functional areas
  • Develop distribution channel and Ops function relationship management to enhance efficiencies and manage risk
  • Business units – ensuring controls are in place, adequate and protect the business, tracking and remediation of issues. Internalareas – ensuring proper communication and providing input into process and manual changes, initiatives, and acting as the business representative for RBWM
  • Vendors
  • Standard working environment, some travel required
  • Proven understanding of the banking and financial services industry including competitors, market, and industry developments
  • Excellent working knowledge of business and operational management principles
  • Strong business acumen and ability to continually make trade-off decisions and build consensus
  • Strong ability to use research and data to develop tactical plans within the broad context of strategic plans and change them as warranted by results

Senior Coordinator Operations Support Resume Examples & Samples

  • Serves as primary point of contact for both internal and external inquiries and responds or escalates as appropriate
  • Responds to Customer Service inquiries adn Catalog requests
  • May enter and process customer orders
  • Customer service (3-6 years)

Director Gti Service Operations Support Group Resume Examples & Samples

  • The management of a large group of global teams
  • Service delivery management of SLA's and service reviews
  • Experience in data analytics and reporting
  • Understanding of Automation and proven delivery across large organizations
  • Experience of Financial management and planning
  • Understanding of organizational and process architecture and structure
  • Compliance with all IT and Controls policies
  • Continuous improvement through common processes
  • Driving team strategy to achieve Operational Excellence to key GTI and Firmwide functions

Cib-dcc Brazil Operations Support Services Resume Examples & Samples

  • Students of Business Administration, Economics, Engineering - Conclusion: Jun 2016 or later
  • Available from 10h00 to 16h00
  • Good knowledge of Excel and PowerPoint
  • Attentive to details and organized
  • Strong English and Portuguese verbal and written communication skills
  • Focused in controls and deadline
  • Previous knowledge on custody activities is a plus

Administrative Operations Support Resume Examples & Samples

  • Proficiency in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel, Access, etc
  • Ability of type 50-55 wpm
  • Capacity to maintain confidentiality and work independently in support of the department
  • Prior Accounts data entry experience
  • Experience with Outlook, internet research and proof-reading/editing

ERP Release Management & Operations Support Lead Resume Examples & Samples

  • Responsible for technical planning, managing and deployment of release cycles
  • Manage and sequence release of SAP transport requests
  • Facilitates iterative release planning cycle by gaining commitments from delivery/technical teams prior to release commencement
  • Partners with other release stakeholders to monitor release status, identify and remediate issues, validates completion of all release activities, escalates risks and issues as required
  • Ensures that all release and deployment packages can be tracked uninstalled or can be backed out
  • Estimate technical components of new business requirements
  • Lead the delivery of projects like enhancements, enhancement pack upgrade, support pack upgrade etc
  • Create and manage SAP release management plan, test plans, user training, cutover plans and other project documentation
  • Diagnose and resolve application and process issues as required

Sales Operations Support Supervisor Resume Examples & Samples

  • Proven management skills to include solid leadership and communication skills
  • Prior people management experience in a deadline driven environment
  • Ability to use creative problem solving skills to solve business issues

Manager Operations Support Operation Rbc Montreal Resume Examples & Samples

  • Consistently communicates importance of RBC vision and values. Ensures employees fully understand the impact of their day to day activities relative to P&CB Strategy and CB Operations Roadmap
  • Leads Coaching Routines for the team and provides regular feedback to improve the client experience
  • Take action against all available sources of feedback to continuously improve end to end client experience

Operations Support Associate Resume Examples & Samples

  • 2+ years experience in either a Foreign Exchange Settlement, Payment or Investigations role
  • Experience with SWIFT Payments
  • Experience with Confirming FX trades
  • Knowledge of Cash Account and General Ledger Reconciliation process

Operations Support Stage Resume Examples & Samples

  • Understand technical requirements (GR’s) as specified in the solution document
  • Install, commission, rack, stack, power-on HW systems and should be able to implement the application SW on the same. He should be also be able to carry out acceptance tests with the customer
  • Report progress of assigned activities to the Solution Architect
  • Work effectively in teams from other Regions ,CU & GSC resources
  • Proactive competence development of self in new solution areas & certification
  • Ensure strict SI delivery as per contracted scope with proper change management
  • 4-5 years + experience with hands on delivery experience in specific solution areas like
  • Experience working with Linux Red Hat / Unix and Windows OS
  • Experience working with EMS in a multi-vendor environment (NSN, Ericsson, Huawei, Nagios, Solarwind , OSSRC, etc)
  • Experience in SNMP configuration
  • Experience in troubleshoot network aspects
  • Experience in IBM Tivoli Omnibus
  • Experience working with different NBI (CORBA, TL1, EAI, GLF, SNMP)
  • Basic understanding in Telecommunication technologies and protocols
  • Knowledge in programming java and shell
  • Knowledge in DB (oracle and Sybase)
  • Proactive and focus to results

Senior PTS Operations Support Engineer Resume Examples & Samples

  • Hands-on experience with large-scale upstream or downstream manufacturing processes, preferably with commercial or licensed products
  • A working familiarity with single use process systems, automation (local and distributed control systems), and sterile/aseptic processing in a cGMP environment
  • A detailed knowledge of the science and technology for the major unit operations associated with manufacturing operations
  • Experience with troubleshooting / problem solving and risk assessment / mitigation
  • Demonstrated experience making science based and/or data-driven recommendations for manufacturing operations
  • As an active participant on multiple cross-functional teams, the candidate must also demonstrate excellent written and verbal communication skills

Enterprise Operations Support Intern Resume Examples & Samples

  • Improved ability to plan and execute Enterprise sales engagements
  • Improved business relationships with customer architects, VPs, and C-level executives
  • Improved quality and quantity of all Deal Workshop activities, scheduling and logistics
  • Increased pipeline and bookings within strategic focus Enterprise accounts
  • Familiarity with IT strategy concepts would be an advantage
  • Full driving license essential

Operations Support Stage Resume Examples & Samples

  • Analyze Customer networks performance and propose and implement solutions for network improvements
  • Specify and design a technical and/or competence developing solution in co-operation with the customer
  • Manage teams of less experienced Solution Architect or Service Engineers in Customer Projects to ensure that they are delivered according to expectations and plans
  • Drive changes in the methods, processes and guidelines within the customer organization or internally. Also acts as a leader/mentor in day to day operations to provide insights for less experienced colleagues
  • Identify add on sales and business opportunities during the entire process in order to contribute to increased sales volumes
  • Follow up the delivered products and solutions on an agreed regular basis with the customer to keep informed about the life cycle evolvement of the implemented customer solution
  • Fault Management environment knowledge
  • Understanding in Telecommunication technologies and protocols

Rohq Hrss Operations Support Intermediate Analyst Resume Examples & Samples

  • Knowledge of Software Development Life Cycle (SDLC) in a structured global environment
  • Must be analytical, creative and forward thinking
  • Must possess superior communication skills (both verbal and written) inclusive of strong presentation skills
  • Effective time management, documentation and organizational skills - Must be hard working, team player and must support the concept of “fun” in the workplace

Specialist, Sales Operations / Support Resume Examples & Samples

  • To execute Customer Service strategy
  • To deliver performance levels as outlined in the adidas group standards
  • To deliver reliability and responsiveness to customer requests and complaints
  • To insert accurately customer pre-orders in the system
  • To call-off existing contract orders
  • To insert clearance orders in the system
  • To process and send out the order confirmations
  • To adjust order book according to delivery information and inform customers and sales team on delays
  • To collect reactively re-orders for Customers
  • To generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Preorder have been picked up
  • Provide operational support for customer related functions on adiPortal. Coordinate and ensure the system is all setup prior to the trade show
  • To communicate cross-functional between internal interfaces

Trade Operations Support Resume Examples & Samples

  • Other related tasks as agreed
  • Solid knowledge of office processes and procedures
  • Good PC skills (Excel, Word etc)
  • Good written and verbal communication skills a must
  • Experience is problem solving
  • Good team and customer focus
  • Can do attitude/ willing to learn and handle complex processes
  • Able to prioritise and organize daily tasks
  • Trusted to work autonomously when required
  • Motor Vehicle/Fleet/Rental industry background beneficial
  • Basic Insurance industry background beneficial
  • Solid administration efficiency
  • Lease Base experience beneficial

Operations Support Mgr Resume Examples & Samples

  • A minimum of 3 years of demonstrated experience with administration
  • An excellent reputation of partnering with other collogues and practices; including various internal practice areas
  • Excels in the following competencies: Strategic Agility, Managing Vision and Purpose, Integrity and Trust, Global Business Knowledge, Cross Cultural Agility and Interpersonal Savvy and Collaboration
  • An undergraduate degree is required, and an advanced degree is desirable

Operations Support Resume Examples & Samples

  • Object Oriented Programming
  • Web Services
  • Software version control experience (SVN, Clear Case)

Analyst Technology Operations Support Engineer Resume Examples & Samples

  • Successful completion of a Degree in computer science or related IT field preferable
  • Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization
  • Skilled in MS Business Intelligence (preferred, but not essential)

Operations Support Representative Resume Examples & Samples

  • Ensuring all documented processes are followed correctly
  • Ensuring all processes/procedures are documented and updated in a timely manner
  • Daily monitoring of control reports to ensure no violation/breach of policy/regulation
  • Effectively following up with clients in a timely, professional manner
  • Act as a maker to perform review on received documentations complying with the relevant requirement
  • Review documents on existing clients to ensure they continue to meet with the latest rules/regulations on a regular basis
  • Provide a high level of customer service to our internal stakeholders (i.e. Business, Middle Office)
  • Escalating issues as appropriate
  • Bachelor's degree with 1+ year financial services related experience
  • AML/KYC experience would be advantageous
  • Taking ownership of allocated work and being accountable
  • Ability to work and adapt in an ever-changing regulatory and control environment
  • Strong organization skills with an excellent attention to detail and ability to focus on high quality work while under pressure
  • Good knowledge of MS Office Suite, including proficiency in Excel

Analyst, Operations Support Resume Examples & Samples

  • May be required or called upon to assist in on-the-job training of other Quota Planning or
  • Must be able to communicate professionally, effectively and courteously with customers
  • Ability to define and solve a variety of problems by collecting data, establishing facts, and

Tech, Technical Operations Support Resume Examples & Samples

  • Responsible to troubleshoot and resolve customer issues based on the technical support demark as instructed
  • Accurately identifies escalated customer issues and engages Tier 2 teams appropriately as needed
  • Handles customer change of service requests
  • Opens tickets and records/maintains necessary documentation to track ticket through resolution
  • Demonstrates an overall understanding of operations in order to interact with customers regarding various inquiries (technical and non- technical)
  • Independently recognizes and diffuses escalated customer situations while setting accurate expectations for issue resolution
  • Communicates with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations
  • Verifies network outages and escalates to appropriate fix agents to ensure timely resolution (Tier 2, field operations, etc.) with a primary emphasis on a quality first call resolution
  • Processes change of service requests
  • Accurately documents problems including detection information, diagnostic results and repair information by utilizing the trouble ticketing system
  • Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time
  • Manages the overall customer call queue to ensure timely response to incoming customer calls

Associate Analyst Fortigent Operations Support Resume Examples & Samples

  • On-Boarding
  • 2 - 5 years of experience in the financial services industry, preferably in operations
  • Past exposure to account opening, advisor transitions and/or data conversions is preferred
  • Strong customer focus, excellent verbal and written communication skills, a strong work ethic, and extremely organized
  • Interest in being involved in projects in a singular or team environment

Analyst Fortigent Operations Support Resume Examples & Samples

  • 3 - 7 years of experience in the financial services industry, preferably in operations
  • Proficiency in Microsoft Office products, specifically Excel and Word
  • Ability to handle multiple projects, software and tasks at any given time with minimal supervision

Lead Ops Specialist Fortigent Operations Support Resume Examples & Samples

  • 3 - 5 years of experience in the financial services industry, preferably in operations or client service
  • Strong customer focus, excellent verbal and written communication skills, and a strong work ethic
  • Ability to set priorities and monitor own workload to meet aggressive deadlines

Rohq Hrss Operations Support Intermediate Analyst Resume Examples & Samples

  • 60% Production Activity (e.g. BAU Task, Problem Solving, Meetings, Risk/Control)
  • 20% Customer Activity (e.g. senior management)
  • 5% Re-Engineering (with participation in execution)
  • 15% Supervisory (eg Coaching, Functional-Technical System Consultant, etc.)
  • Communicates finding / resolution / user education appropriately within established service level
  • Knowledgeable in MS Office Suite (Word, Excel, Power Point) and MS Project

Operations Support Representative Resume Examples & Samples

  • Knowledge of recon systems including TLM will be an advantage
  • Must use knowledge to resolve difficult reconciliation issues
  • Must have the ability multitask by taking on extra ad hoc tasks without letting the day-to-day tasks suffer
  • Computer literate and good typing skills
  • Citi cert in financial services, while not fully necessary would be advantageous
  • Adaptability
  • Self motivated/results oriented
  • Project management - not fully necessary but would be advantageous
  • Displays confidence in dealing with customers and colleagues
  • Maintains a control focus at all times
  • Must have good time management skills
  • Ability to quickly adapt to changing dynamic environments
  • Should be flexible with work shifts and be ready to work in difference shifts with short notice

Operations Support, Louisville Resume Examples & Samples

  • Build Humana’s brand image with employers, members, brokers, consultants, physicians, hospitals, regulators and legislators by providing effective and efficient service
  • Excellant Communication Skills
  • Associate’s or Bachelor’s Degree in Business, Finance or related
  • Previous Call Center Experience

Corporate Operations Support Resume Examples & Samples

  • 1-2 years general office or Customer Service experience or college equivalent
  • Knowledge of Microsoft Word, Excel, Outlook
  • Must be very flexible with time during Sample Seasons
  • Must have strong organizational skills
  • Work well in a fast-paced environment

MYS Ctsm Pg-operations Support Lead Analyst Resume Examples & Samples

  • Risk & Controls Governance
  • Understanding of Citi’s internal risk & controls policies and processes and the ability to quickly identify areas of weakness
  • Experience of an operations environment and awareness of the related risks a must
  • Reference data/ TTS Account services and products would be an advantage
  • Ability to proficiently use MS Office products, particularly Excel and powerpoint

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

  • Prior knowledge of HR/Payroll or Shared Services operations (on-boarding, off-boarding, employee lifecycle and data management) will be a strong advantage
  • Education: University degree
  • Qualifications in at least one process improvement methodology Lean or Six Sigma is preferred
  • Flexibility and resilience are necessary to work and deal with ambiguity and organizational complexity
  • Strong stakeholder management, interpersonal and negotiation skills
  • Inspire excellence – be the standard
  • Be accountable – own the outcome
  • Be unselfish – empower others
  • Eward results – promote meritocracy
  • Collaborate – be a team
  • Leadership – it begins with you

Operations Support Resume Examples & Samples

  • Compiles, reviews, and updates assigned department spreadsheets, reports, portal sites and other relevant documentation
  • Provides support and service to department such as answering and routing calls, keying data, and other administrative duties as needed
  • Perform other job related duties or special projects as assigned
  • Effective verbal and written communication skills with the ability to convey a positive attitude and maintain high levels of confidentiality, professionalism and patience while interacting with customers and internal team members
  • Strong data entry skills with proficiency with Microsoft Office (Excel, Outlook, Word) and the ability to quickly learn to navigate banking software applications and systems
  • Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high volume environment
  • Flexible, highly motivated team player who learns new information and adapts to new situations quickly
  • Customer service orientation with effective analytical and problem solving skills
  • 1-3 years administrative support or banking experience; or an equivalent amount of directly related education preferred

Operations Support Associate Resume Examples & Samples

  • 100% Production Activity (e.g. BAU Tasks, Meetings, Risk/Control)
  • Closing pending Pre-employment cases for audit compliance
  • Work towards common goals with team members to bring value to HRSS by delivering excellent service to our customers and fostering a positive workplace for our employees
  • Excellent Customer Service Skills, Strong Time Management
  • Communication Skills (written and verbal)
  • Ability to multitask and maintain composure in a high- nagement Skills
  • Effective volume environment Ability to work with people at all levels and variety of personality types

Operations Support Resume Examples & Samples

  • Highly proficient in data entry
  • Working Knowledge of MS Access Database
  • Able to multitask and work with a large volume of documents

Trade Operations Support Resume Examples & Samples

  • Generates leads via field input, trade show attendees, industry lists and publications, resulting in wider client segment outreach for the field reps, and broader WSI client database
  • Supports quote/ project coordinator team by handling overflow of quotes and customer inquiries
  • Assists with CRM database via Salesforce, including but not limited to: de-duplication, running territory reports for monthly forecasting, and partnering with WSI Business to Business team to ensure cross functional mining
  • Supports new company initiatives, builds strong inter-company relationships with other key influencers (product development, merchants, etc)
  • Works with Inside and Outside Sales teams to collect change requests to the Trade/ Contract business, and keeps a force-rank list of initiatives
  • Create and maintains inner-company Trade event and field schedule calendar
  • Coordinates bi-weekly Trade/Contract sales call and attendance. Communicates and oversees agenda call agenda
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Strong organizational skills with good attention to detail
  • Prior experience in business to business sales preferred
  • Strong verbal and written communication skills with demonstrated ability to communicate effectively with a variety of internal and external customers/clients/business partners
  • Minimum 2 year Associates Degree preferred

Operations Support Resume Examples & Samples

  • Prior experience in drafting and reviewing equity derivative documentation
  • Knowledge of financial services industry or legal background
  • High attention to detail

Analyst Operations Support Resume Examples & Samples

  • Community Development is charged with executing and monitoring the HBUS compliance program for the Community Reinvestment Act. It comprises several groups including Regulatory Reporting Community Development Production and CRA outreach and incorporates finance, operations and credit support. The group monitors CRA-eligible activity in a range of other business units as well as generates loans and equity and manages a portfolio. The group manages CRA initiatives for HBUS, a 250 branch US$150 bn large retail bank with branches in eleven states. Overall the group takes the lead in identifying credit needs in low to moderate income areas within the Bank’s footprint and demonstrates responsiveness to community needs
  • The business generally makes loans and investments to Community Development Financial Institutions (CDFIs) and Community Development Corporations (CDCs) and national intermediaries that meet CRA requirements through affordable housing development, economic development and other activities and services targeted to low to moderate income individuals or communities. This activity is crucial to the Company to comply with CRA provisions and maintain an outstanding rating in community development activities in geographies serviced by the Company
  • Bachelor’s degree in business, finance, accounting, related field or equivalent experience preferred
  • Two years of related experience preferred
  • Advanced analytical skills and ability to apply and explain complex concepts-Strong planning, organizational, and time management skills; adeptness at managing multiple projects involving multiple stakeholders
  • Ability to engage and collaborate with internal and external stakeholders to communicate issues, leverage insights and share expertise to influence CRA decisions
  • Expert or near expert proficiency with CRA Wiz specific to CRA analysis and reporting
  • High proficiency in Microsoft Excel, Word, and PowerPoint
  • High proficiency with Microsoft Access and the ability to write databases
  • Familiarity with VBA
  • Proficiency with Project Management
  • Familiarity with systems and technology needs associated with CRA

Business Operations Support Consultant Resume Examples & Samples

  • Management of Buy To Pay system
  • Termination of all assets
  • Back PPSR support
  • Management of all payments to Fuel Suppliers
  • Action all Fee Reversal requests within SLA
  • Assisting AU Controllership (Trade Creditors, Trade Debtors, Operating Lease Suspense Accounts, Billback & Posting Error Report) within SLA
  • Compile monthly Business Operations metrics
  • Back up Merchants Support & Allocations & Payment Commercial daily deals
  • Profit share and Rebates
  • Finance transfers & queries (GST & FBT)
  • Some ADHOC responsibilities
  • Back up for Accounts Payables and Receivables
  • No formal qualifications required
  • Background in Payables or Administration
  • Proficient in all Microsoft products
  • Analytical & problem solving skills
  • Finance/Motor/Transport Industry and/or Vehicle Leasing knowledge/experience preferred
  • Must consistently meet and display all GE values
  • Ability to build internal and external relationships
  • Self-starter, a quick learner and open minded,
  • Customer Focus & a Decision Maker
  • Achievement Focused

Operations Support System Analyst Supervisor Resume Examples & Samples

  • Bachelor’s degree in Business or related field or equivalent experience. Up to 2 years management experience
  • Strong demonstrated leadership skills
  • Excellent communication skills, including verbal, written and presentation skills
  • Ability to interact effectively with senior management. Excellent problem solving and analytical skills

Operations Support Lead Analyst Resume Examples & Samples

  • Regulatory concepts and other key areas of risk within the operations and data environments
  • Proven success in leading a team
  • A business related degree would be advantageous however, less relevant than extensive ‘in situ’ experience

Manager, Fortigent Operations Support Resume Examples & Samples

  • Prior experience in direct management of a team is required
  • 5+ years of experience in the financial services industry, preferably in wealth management/advisory operations or client service
  • Experience with ZenDesk is advantageous
  • Ability to set priorities, monitor own workload to meet aggressive deadlines

Associate Operations Support Resume Examples & Samples

  • Provide L1/L2 support for field technician’s handheld and/or smartphone devices that is used for dispatch, completion and activation of customer’s orders
  • Follow up with customers for their installation request, validate order information, modify requests
  • Handle installation related high escalated cases and work with internal and external business partners to address customer issues
  • Follow up on all escalated cases to ensure completion of installations
  • Coordinate installation and repair workload with 3rd party vendors
  • Provide additional information and support for installers on an in-bound queue
  • Provide new installation dates for customers in real-time
  • Organize and report personal work load daily
  • Maintain or exceed high service levels of customer service and installer support
  • Identify and report on installation non-conformance
  • Identify and provide possible resolution of potential installation “road-blocks”
  • Processing Mass Market orders for BellTV Commercial
  • Process Return Merchandise Authorization (RMA) tickets for defective equipment
  • Order processing on ProductZone website
  • Follow up on logistics with ATS
  • Tracking and updating of installation orders daily across all national vendors
  • Process receiver shipments for vendors
  • Perform hit requests in CSG
  • Handle escalations for BBM representatives and vendors
  • Provide support to the Bell Satellite TV Partner Performance Resource Associates and Manager
  • Candidate must be bilingual (English & French)
  • Experienced in handling irate customers and customer escalations
  • Proven ability to multi-task
  • Ability to thrive in a fast-paced environment and work well under pressure
  • Strong problem solving and decision making skills
  • Flexibility and adaptability to an evolving position
  • Shift and schedule flexibility
  • Ability to work well as member of a team
  • Minimum of high school diploma or equivalent
  • Proficient in Microsoft Office, Excel, PowerPoint, Access and Word
  • Working knowledge of Order Max, Order Max Channels, CSG/MultiVu, CWT, Product Zone
  • Sound knowledge of Bell TV products and services
  • FWFM knowledge

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

  • 75% Production Activity (e.g., Task/responsibilities, Meetings, Risk/Control)
  • 20% Customer Activity (e.g., general)
  • Able to plan and manage own time
  • Client-focused for exemplary customer service

Operations Support Assistant Resume Examples & Samples

  • Process in-house cash application
  • Industry experience in retail or wholesale extremely helpful
  • Customer Service, Accounts Receivable and phone experience preferred
  • 1-2 years general office experience
  • Good communication skills - written and verbal
  • One+ years data entry experience
  • Pleasant phone voice
  • Good understanding of computer systems
  • Sense of urgency and abilty to work under pressure
  • Word/Excel experience preferred

Head of Central Operations Support Svcs Resume Examples & Samples

  • Drives large-scale key process improvement strategies for the Bancorp
  • Direct Leadership responsibility of Central ops Support Services including project managers and process improvement resources
  • Provides senior leadership for the identification and execution of Process Improvement/Quality
  • Bachelor's degree required, Degree in Business Management, Finance and/or MBA preferred
  • Ten plus years of increasing responsibility in banking
  • Ten plus years of management experience
  • Strong analytical and problem-solving skills are required
  • Excellent verbal, written, presentation, people, and diplomacy skills are required
  • Innovative thinker that can drive change throughout the organization
  • Leadership skills, initiative, a detail orientation, strong analytical skills, and decision-making
  • Position requires an in-depth knowledge of Central Operations, policies and procedures,

Operations Support Representative / Analyst Resume Examples & Samples

  • Identify, research, validate, setup & maintain legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of Credit Risk exposure; typically data spans legal name verification, address, nature of business, ownership etc
  • Assisting with the development of a remediation Strategy to cover Regulatory requirements and general business requirements relating to reference data
  • Conduct analysis to map front to back data flows and provide subject matter expertise, providing input to project requirements to drive business, functional and/or system/platform changes
  • Experience in Reference Data Management (not essential but useful)
  • Experience in Data Analysis (not essential but useful)
  • Previous experience in project management and working with senior management (not essential but useful)
  • Familiarity with external products and services that add value to client and operation reference data management (not essential but useful)
  • Ability to manage time appropriately and is organized
  • Flexibility
  • Comfortable working with large quantities of data
  • Comfortable working independently in a dynamic and challenging environment
  • Able to prioritize work and manage time

Clinical Operations Support Resume Examples & Samples

  • A graduate of an approved school for practical nursing
  • Has current licensure /registration in the state in which they are working
  • Must have strong organizational skills
  • At least 1 year of administrative or related experience in a professional environment
  • Ability to build strong working relationships, internally and externally
  • Demonstrated high-quality customer service skills, preferably in healthcare or high-end service business
  • Strong attention to detail; ability to manage many details related to data entry, scheduling, follow-up requests and file maintenance
  • Previous private duty or home health experience preferred

Operations Support Associate Resume Examples & Samples

  • Validate and book Supplier invoices - related to Maintenance, Accident repair and Short Term rental transactions
  • Create short Term rental reservation
  • Open accident declarations and communicate with relevant Insurance Brokers
  • Process damage claims at the end of the leasing contracts
  • Create reimbursement claims for insurance agencies & invoices for customers
  • Follow-up with insurance agencies with regards to overdue payments
  • Follow-up repair downtime with body shops
  • Process damage repair quotes for approval towards body shops
  • Process request from brokers or insurance companies with relation to a damage incident
  • Apply daily cash received against open receivables
  • Experience of working in a customer focused environment with the ability to demonstrate excellent customer service skills and show empathy for a customer’s situation
  • Ability to demonstrate good relationships with insurers, brokers, experts and repairers
  • Demonstrable experience of working in a busy office environment with excellent time management skills, organisation skills, the ability to prioritise work, meet deadlines, work calmly under pressure and have persistent application to the tasks in hand
  • Excellent Communication Skills in either Dutch, French or English
  • The ability to work as part of team and make a positive contribution
  • Ability to take accountability and work on own initiative without supervision
  • Ability to demonstrate a problem solving approach
  • Demonstrable commitment to confidentiality
  • A flexible approach to work to meet the needs of the business and the role
  • Excellent administration skills
  • A friendly, positive, enthusiastic and professional character
  • Demonstrable commitment to goals, objectives and vision of the organization
  • Good knowledge of Ms Office (Excel, Word)

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

  • Qualifications in at least one process improvement methodology
  • Lean or Six Sigma is preferred
  • Reward results – promote meritocracy

Operations Support Intermed Analyst Resume Examples & Samples

  • The candidate will be expected to serve as an Investigation Specialist providing advice and input to Analysts and Seniors Analysts in matters of case investigation procedures and Citi policies
  • Perform 2nd level case authorisation
  • This involves review and validation of all conclusions and recommendations submitted by Level 1 Analysts/Reviewers
  • Escalate suspicious or potential unusual client activities/cases to Team Leads or directly to Country AMLCO
  • Meet Productivity and quality (rejects/QA) targets set
  • Responsible for managing a team of Analysts and/or Senior Analysts identifying potential gaps/risks in transactions analysis/review
  • Provide training and mentoring to analysts/Senior Analysts on investigation techniques, internal systems, products and money laundering policies and regulations
  • Prepare capacity/productivity plan to assist Team Leads in managing capacity and volumes
  • Assist Team Leads in maintaining Analysts Key Performance Indicators and identifying Analysts’ training needs and areas of improvement
  • Adhere to all Citi Policies and confidentiality standards
  • Assist Team Leads in preparation of governance calls with Stakeholders
  • Participate in global/regional projects/workstreams
  • Participate peer reviews on investigations to ensure appropriate dispositions have been recommended by analyst
  • Support implementation of new products
  • University degree / diploma in any discipline
  • Preferrably 4-5 years experience in banking operations, compliance & audit background
  • In addition to English, Bahasa Malaysia or Chinese Language, fluent written and spoken skills in other Asian language will be an added advantage

Operations Support Representative Resume Examples & Samples

  • Support Pre-market events and Post Market Close events
  • Work hands on with tight deadlines
  • Gain thorough industry knowledge quickly and effectively & interact with other operating units
  • Provide SIT, UAT testing with strategic technology rollouts
  • Expected to work staggered shifts to support pre-market, market close, regulatory reporting and other events pertained to EMEA and NAM operations
  • Partner with global coders in other regions to resolve issues
  • Understand global procedures to support other markets during off hours

Sales Operations Support Supervisor Resume Examples & Samples

  • Skills to include solid leadership and the ability to communicate effectively with all levels of management
  • Prior people management experience in deadline driven environment preferred
  • Ability to use creative problem solving techniques to solve business issues
  • Strong PC skills (MS Office)

Operations Support Intermed Analyst Resume Examples & Samples

  • Service-oriented
  • Has good control perspective
  • Has experiance in cash / teller at least for 3 years

Operations Support Representative Resume Examples & Samples

  • Primary internal contact for Sales Representatives within a designated Region. Responsible for execution of process to create transaction documents, coordinating among internal departments, and providing and resolving information discrepancies
  • Responsible for transaction approvals within SalesForce.com. Draft, prepare, monitor and modify transaction approvals as directed by a Sales Representative
  • Coordinate communications between Sales, Management, Accounting, Credit, Legal and other functions in order to ensure accurate and timely transaction approvals
  • Provide monthly volume statistics as required by Sales; and participate in both internal and external presentations, meetings and conferences for sales/marketing purposes and for training
  • Maintain ongoing client relationship internally in closing lease transactions
  • Educate, train and support clients in the use of Winthrop’s client online reporting tool (TRACtion)
  • Four-year college degree or equivalent work experience
  • 5+ years business related experience with a minimum of 2 years in leasing operations
  • Solid customer service skills; good conflict/resolution skills
  • Proven ability to build and maintain strong business relationships
  • Ability to make sound, responsible decisions in a timely manner; dependable
  • Comfortable working under pressure in an energetic, fast-moving environment
  • Strong PC and technical skills
  • Demonstrated problem solving and troubleshooting skills
  • Four-year college degree in Business (Finance, Accounting, Marketing)
  • Basic knowledge of processes and procedures carried out by multiple departments within WRC
  • Held Client Services Specialist role, level II or III

Operations Support Resume Examples & Samples

  • Define and Issue Guidelines for Dimensioning and Capacity Planning – IN/VAS in consultation with Technical Solutions
  • Lead the team in delivering IN/VAS Network Operations and Design review services
  • Monitoring of Network Performance to remain within set KPI’s and Utilization
  • Give technical support to Sales, Marketing, Project managers, O&M and the Customer
  • Participate in customer projects, handling scope, risks, changes and Customer expectations
  • Responsible for SLA adherence with interface departments and customer
  • Adapt to new technologies
  • To Manage and control operational resources and costs
  • Customer Satisfaction & CSI Score
  • KPI monitoring and sign off for Reward/Penalty
  • 1Process responsibilities
  • Successful track record and strong background in large-scale IN network operational organizations
  • Ability to work in a matrix organization with a split between line and functional responsibility
  • Ability to adapt to the local cultural requirements, and able to function in India
  • 2Majordecisions
  • Maintain effective technical support staff for IN and VAS
  • Manage all the activities with allocated resources (man &machine) with the
  • 2Human Skills
  • Consultative skills
  • Cooperation
  • Diversity awareness
  • Drive change
  • Interpersonal communication
  • Marketing skills
  • Presentation skills (oral and written)
  • Share knowledge
  • 3Business Skills
  • Ericsson knowledge
  • Financial understanding
  • Use of IS/IT
  • 4Professional Skills
  • Network architecture
  • Signaling Protocols
  • Traffic Dimensioning and Performance for IN/VAS
  • Performance & Characteristics
  • End-to-End Performance Audit & Optimization

Operations Support Representative Resume Examples & Samples

  • Responsible to follow all company and departmental policies and procedures
  • Manage, update and action account processing for various administrative processes including but not limited to, CCS, outsource management, legal, payment exception, channel strategies
  • Answering inquiries from customers, vendors or business partners
  • May be required to liaison between CitiFinancial and nationwide Debt Management Agencies, trustees in bankruptcy and legal offices
  • Resolves complex activities under limited supervision
  • Ability to complete projects
  • Reconciles historical accounts and performs reapplication/re-amortization functions
  • Supports an expansive array of products/services
  • Demonstrates technical/administrative expertise
  • Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined
  • Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function
  • High School Diploma (or equivalent)
  • 1 - 2 years directly related experience in Collections or Customer Service administrative functions
  • Strong working knowledge of MS products (Excel, Word and Access)
  • Excellent analytical and decision-making skills
  • Bilingual (English/French) preferred

Cyber Ark Operations Support Resume Examples & Samples

  • Analysis of problems in design, configuration, data flow, data state within a highly complex multi product provisioning system based on a Weblogic platform
  • Assist with or lead efforts to build new application infrastructure coordinating efforts across teams as needed while tracking and reporting progress
  • Provide after hours support for code deployments, changes and general support
  • Proactively evaluate performance testing & implementing tuning recommendations
  • Create and/or manage custom scripts to perform basic system functions such as log rotation
  • Evaluate and recommend changes to platform monitoring including tools, techniques and specific elements
  • Work closely with Vendors to evaluate & track bug fixes and service packs evaluating both benefit and risk
  • Participate in a variety of meetings and status calls including projects, troubleshooting & testing
  • Serve as a highly available point of escalation on a 7x24 basis
  • Adhering to SLAs
  • ITIL Processes awareness and adhering to
  • Mentoring / Training Team Members
  • Handling tickets / requests
  • Troubleshooting technical issues
  • Defining processes and ensuring that the processes are adhered to
  • Oversees and is responsible for successful completion of Installation, configuration and migration
  • Ensure maximum uptime according to the SLA
  • Understanding of Multi-geo support environment
  • Responsible for building / maintaining a test environment
  • Responsible for strategizing a backup plan and test plan for failure scenario
  • Improves and maintains customer and employee satisfaction
  • Monitoring and maintaining SLA requirements by the team members
  • At least 5 years experience in Cyber Ark suite of applications
  • Communication skills in English
  • Looking for someone that is comfortable to interact with other competency internally supporting the account and other IBM colleagues in Africa
  • Experience with the Cyber Ark suite of applications - Minimum Skills Required and Experience Required on Cyber Ark

Operations Support Program Mgmt Resume Examples & Samples

  • 3 Responsibilities. 2
  • 4 Authorities. 3
  • 5 Main Activities and Services Elements. 3
  • 6 Interfaces. 4
  • 7 Requirements. 4
  • 1 Competence Requirements. 4
  • 2 Certification. 5
  • 1Purpose
  • 2Role & Position
  • 2 Technicians are belonged to the OPS-PG Mgmt team
  • 2 Experienced Technicians have to manage his/her own responsibilities, activities & performance and support Assessed technician. He/She will report Team Leader his/her individual progress, issues if any in order to conclude required tasks on time with adequate efforts
  • 5Main Activities and Services Elements
  • 7Requirements
  • 1Competence Requirements

Team Leader, Maintenance Operations Support Resume Examples & Samples

  • Responsible for the development of a production work team including, but not limited to – establishing work expectations, monitoring individual performance, providing ongoing feedback, facilitating on-the-job training, coaching performance issues, resolving conflict, reinforcing positive behavior, effectively collaborating with other functional areas (i.e. engineering, quality, purchasing) and driving the Kohler core competencies among all team members. Span of control typically 30 – 50 production team associates
  • Accountable for the overall safety and the coaching of the work team to self-monitor safety. Conduct effective safety meetings. Lead safety analysis, thoroughly understand the proper usage of equipment within the work teams, and coordinate accident analysis and safety audits. Understand the implications of legislation such as OSHA and EPA regulations, as well as Kohler Co. safety policies and procedures
  • Coordinate the overall quality of the work team and demonstrate an understanding of quality standards including ISO and Quality systems. Lead the work team to effectively monitor and track quality of product. Drive continual process and quality improvement by coordinating cross-functional areas to manager manufacturing capability with customer requirements
  • Drive continuous improvement by identifying process improvement opportunities and achieving annual decreases in operating cost as a result of improvement processes. Responsible for participating in 17-20 continuous improvement events while being the leader for at least 7 of those evens. Such tools could include 5S, 6 Sigma, Business Process Redesign, Set-up and 3-P. Six Sigma Green Belt Certification is required within the first year of taking the position
  • Foster a collaborative work environment by leading in problem-solving within the team and across functional areas – examples would include engaging the work team in discussions about new equipment with Engineering and Maintenance; or establishing a joint problem-solving team between Operator, Team Leader and Maintenance when determining whether to run, fix or shut down a process due to problems with a machine
  • Develop weekly work schedules as well as oversee the work team as they develop and execute the daily schedules. In addition, provide guidance and tools for the work team to manage scheduled time off such as vacations. Coach team on the basics of on-time deliveries and customer satisfaction
  • Oversee the production maintenance work orders and scheduling maintained by the production work team
  • Oversee the production work team’s process for monitoring, recording and auditing hazardous waste
  • Fully understand and interpret the labor contract as well as processes and policies affecting personnel administration
  • Prepare reports, work on special projects and perform other duties as assigned by supervision
  • Attend ongoing Team Leader certification courses when required
  • A minimum of a Associates degree required
  • A minimum of 1 year of manufacturing experience required
  • Successful completion of Kohler Co. Foreman Advancement Program or similar required
  • Demonstrated Communication and Leadership Skills required
  • Green Belt Certification in 6 Sigma required during first year

Operations Support Resume Examples & Samples

  • 3-5 yrs hands on testing experience(test case design and execution) in telecom order management and activation systems. Telcordia Conceptwave experience preferable. Strong domain knowledge and testing methodologies
  • 3-5 yrs hands on testing experience (test case design and execution) in BSS SAP-CRM systems for telecom operators. Strong domain knowledge and testing methodologies
  • 3-5 yrs hands on testing experience (test case design and execution) in telecom BSS mediation systems. Strong domain knowledge and testing methodologies
  • 3-5 yrs hands on testing experience (test case design and execution) including automation, preferably for 1-2 years in telecom domain. Strong domain knowledge and testing methodologies

Fro-full Suite Operations Support Resume Examples & Samples

  • Day-to-Day Responsibilities
  • Track, monitor and escalate pending issues
  • Individual Contributor (IC)/Managerial
  • Education: BE
  • Experience: 5 to 8 years
  • Worked in technical support functions
  • Good SQL skills
  • Worked in Financial Services
  • Knowledge of any General Ledger or related business process

Operations Support Intermediate Analyst Resume Examples & Samples

  • Capital markets Sales
  • Settlement Ops
  • Deliver overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements; overall this includes
  • Proven self-starter with the ability to work independently while supporting the overall goals
  • Of the team

Spec, BC Operations Support Resume Examples & Samples

  • Enters drop bury from information submitted by the Field Groups
  • Ability to look at and work on Computer for an extended period of time
  • Ability to effectively use telephone for communication

Consumer Loan Operations Support Resume Examples & Samples

  • Adding, updating, deleting (archiving) procedures for Sales, Processing Operations, Underwriting, Closing Operations, Compliance
  • Identifying internal/external impacts, partner with business and IT, documenting procedures, hosting meetings, obtaining appropriate sign-offs/approvals
  • Preparing weekly communication content for Retail, CD and Home Equity
  • Preparing Announcements in concert with Project delivery
  • Providing P&P inquiry assistance
  • Publishing Disaster Notifications and announcements
  • Maintaining P&P team and Guide related content SharePoint web sites, including access control and Communication Request workflow
  • Recertifying procedure topics and SharePoint content annually
  • Maintaining P&P Style Guide and applying style standards to Guide topics
  • Maintaining P&P internal operating procedures including recertification thereof
  • Creating reports and delivering project status to management as requested
  • 5-7 years Residential Mortgage Lending experience working in a variety of positions in Production, Operations or a staff support roll is required
  • Previous experience writing policies and procedures preferred
  • Project management experience helpful
  • Must be able to work independently with little supervision
  • Information Mapping experience preferred

Trade & Operations Support Resume Examples & Samples

  • Minimally a Diploma in Finance and/or Accounting
  • Minimally 2 years of experience handling Letters of Credit
  • Experience in Trading or Banking envinronment is a MUST HAVE
  • Ability to communicate in both English and Mandarin to liaise with counterparts in China
  • An outspoken and meticulous person
  • Matured and stable disposition

Associate Operations Support Resume Examples & Samples

  • Acts as a Work Flow Lead to ensure efficient and value add delivery for all key team responsibilities including
  • Entry and exit point for all Client Licensing requests; manage team mailboxes, manage documentation process, distribute cases to Analysts after reviewing the requests / forms for quality and accuracy within the established internal Service Level Agreements
  • Handle all Level 1 requests including; basic client inquiries, general program questions, assign BIDs, name / contact changes, profile updates etc
  • Maintain up to date and operational communication channels including team mailboxes, distribution lists for Business Continuity, granting access to shared drives, File Share, SharePoint, etc
  • Looks to identify process improvement opportunities around managing of the Licensing mailboxes, document retention, quality of input coming to Licensing, etc
  • As needed, consults and participates in operational and reporting activities
  • Supports ongoing initiatives / special projects within Licensing such as, Annual Programs, Billing, etc
  • Works in collaboration with Licensing Team to handle / complete special requests and cases within the established Service Level Agreements
  • Assists in building awareness and educating Client / Internal Stakeholders of Licensing policies, procedures and processes
  • Microsoft Office Suite products (Outlook, Excel, Word, PowerPoint)
  • Ability to work in electronic databases and other data-heavy tools
  • Proven knowledge and experience in data-driven, client-focused industry

Systems Operations Support Resume Examples & Samples

  • Creates detailed diagrams of connections based upon designs created by senior engineering staff
  • Configures, tests and implements connections and records circuit information in a timely and efficient manner
  • Troubleshoots and debugs connections, reporting findings to peers, customers, vendors and internal users
  • Analyzes requested changes and performs maintenance to existing connection-related hardware
  • Associate or Bachelor degree
  • Working knowledge of Excel, Visio, CCDA or CCNA

Eyk-operations Support Resume Examples & Samples

  • Demonstrated success in building internal and external relationships across levels and functions
  • Ability to work both independently and within teams, leading and motivating virtual, broad-based teams
  • Ability to coordinate multiple projects and initiatives at one time
  • Excellent communication skills-oral and written
  • Strong technical skills (i.e. Microsoft office )
  • Ability to quickly gain knowledge of the services offered by business areas of responsibility, understand how those services are delivered to clients, and what role specialists play in delivering those services
  • Understand the role and operations of other major services that intersect and integrate with the business areas
  • Deep understanding of the functional team
  • Ability to work effectively with a virtual team spanning multiple countries/cultures
  • Ability to cultivate strong working relationships with senior leadership
  • Coordinate and provide work direction and guidance to other Operation’s team members across locations
  • Works with little direction or oversight. Responsible for providing ongoing status/ management reports to leadership

Operations Support Resume Examples & Samples

  • Bachelor's degree, preferably in Banking
  • More than 10 years of experience in FI and KYC/client onboarding area
  • Detailed and analytical
  • Good communication skills, both spoken and written
  • Process and Project Management experience will be added advantage

Operations Support Resume Examples & Samples

  • Manage day to day Maintenance of all PC/MPBN system
  • Scheduling and reviewing all planned work (change Request) across the Network
  • Coordinate with TSG(Technical support group) for efficient implementation of service request and complaint handling
  • Coordinate with GSDC (BO, FO, CM) ,D&P and MSIP(National team interfacing customer central office) for effective O&M operations and effective functioning of network
  • Maintain effective technical support staff for PC/MPBN
  • PC/MPBN Networks
  • IP Networks
  • Basic knowledge of Packet Switching
  • Huawei Router/Switch/Firewall & PC nodes

Team Leader Enterprise Operations & Support Resume Examples & Samples

  • Provide effective and inspiring day-to-day leadership presence to regional Production Support team
  • Set clear objectives, evaluate progress and instil a high performance culture with focus on team work, service
  • Minimum 3-5 years in a Team Leader or equal level management role. Ideally in a IT or Market Data Support environment
  • Proven management of production service teams, leadership strategically focused, delegation, supervision and associated human resource skills
  • Passion for troubleshooting, critical thinking, and teamwork
  • World-class written and verbal communication skills
  • Strong multi-tasking skills and the ability to maintain a professional demeanor when handling complex issues
  • Knowledge of network infrastructure and experience in Market Data Distribution platforms
  • Good time and task management - as an individual and for the team

Industry & Enterprise Sales Operations Support Resume Examples & Samples

  • Ability to work both in a team environment and independently
  • Ability to work cross-functionally and with multiple stakeholders
  • Broad understanding of GTS business and the linkages between different functional teams
  • Drive to learn and take on challenging tasks, the ability to prioritise, negotiate and perform well under high pressure in occasional circumstances

Operations Support Assistant Resume Examples & Samples

  • 1-3 years experience in Banking Operation, Operational process management
  • Prior work experience in a related job that would provide a good understanding of activities, policies, procedures and concepts of the work area
  • Should have good comprehension skills
  • Should be able to make sound decisions based on information on hand

Operations Support Assistant Resume Examples & Samples

  • To research and accurately resolve investigation cases within designated timeframes
  • Financial/Budgetary
  • Responsible for accurate and timely processing of any financial transactions applicable to the specific investigation case
  • 3-5 years experience in Banking operations
  • Operational process management

Operations Analyst Centralized Operations Support Resume Examples & Samples

  • Demonstrated ability to build and sustain relationships, manage multiple priorities, engage employees and lead change
  • Flexibility to work extended hours during heavy workload periods
  • Loan processing experience
  • Experience in role specific function     

Analyst Technology Operations Support Resume Examples & Samples

  • 3+ years demonstrated experience in a production support or client service role (financial services is preferred, but not essential)
  • Strong skills in Microsoft Excel
  • Skilled in writing SQL queries for data extraction and analysis

Gf-operations Support Intermediate Analyst Resume Examples & Samples

  • Contributes to and implements operating policies consistent with policies and objectives and ensures their adequate execution for locations in APAC and Japan
  • Supports the Operations Group Manager – APAC and Japan in the regular and systematic evaluation of overall operations in the region
  • Lead projects to design and create new tools to automate Internal Audit processes
  • Support Internal Audit’s global initiatives
  • Directs and owns the premises and logistics of the IA organization to ensure effective and smooth activities are established and maintained around the world
  • Directs and leads on-boarding and off-boarding of new joiners, internal staff transfers, consultants and contractors, working with HR, line managers and local support staff
  • Provides as hoc information requests as deem
  • Experience in creating online tools or automation
  • Strong knowledge of Microsoft application
  • BA/BS or equivalent or equivalent combination of education/experience
  • Awareness of technology applications and a good business understanding of operational activities
  • Good leadership skills with a proven track record in collaborating across diverse teams and making a positive impact on the organization

Operations Support Resume Examples & Samples

  • Interface with pre-sales team
  • Interface with delivery managers for day to day operational activities
  • Debugging dropped packets, whether at the network, NIC, OS, or application layers
  • Troubleshooting kernel panics and system hangs
  • Directing support for our continuously active servers, lines, and low-latency network during the India daytime hours
  • Taking a role in researching, testing, recommending, implementing, and maintaining cutting- edge, ultra low-latency systems and network technologies
  • Participating in an on-call rotation
  • Conduct tools trainings and presentations
  • RHEL installation, LVM extend, RAID

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

  • 60% production activity (e.g. “business as usual” (BAU) tasks, problem solving, meetings, risk & control)
  • 15% Supervisory (e.g. coaching, functional / technical system consultancy, etc.)
  • Actively participates in regional change control board to discuss changes, and/or to explain and justify changes / enhancements, wherever required
  • Able to work permanent or rotating shift hours to support APAC and EMEA businesses
  • Minimum of 5 years’ experience in application and functional analysis support
  • Strong techno-functional knowledge and experience in WorkBrain v5.1 or higher is required
  • Experience in writing database queries in SQL is a must
  • Experience with any legacy Time and Attendance/ Time and Labor application is a plus
  • Experience in PeopleSoft 8.3/8.9/9.x is a plus
  • Strong knowledge and understanding of HR business processes is an advantage

Operations Support Associate Resume Examples & Samples

  • Demonstrated ability to take independent initiative
  • Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
  • Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
  • Easily manage through change
  • Strong customer/client focus with the ability to resolve issues with a positive outcome
  • Comfort working in a fast-paced, high-volume office setting with great attention to detail
  • Ability to succeed with repetitive tasks
  • Ability to manage high volume with high accuracy
  • Knowledge of data entry

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

  • 60% production activity (e.g. “business as usual” (BAU) tasks, problem solving, meetings, risk and control)
  • 15% Supervisory (e.g. coaching, functional/technical system consultancy, etc.)
  • Actively participates in regional change control board to discuss changes and/or to explain and justify changes/enhancements, wherever required
  • Actively participates in various operations calls and global/regional calls with various functional teams including during non-work/shift hours to collaborate with teams in different time zones
  • Monitors and provides instructions/training to tier 1 teams with the objective of tier 1 being able to independently resolve basic user issues
  • Takes responsibility for any ad-hoc tasks/projects assigned
  • Provides internal training to other teams, when required
  • Able to work extended hours when necessary, as well as for purpose of on-call availability
  • Minimum of 5 years of experience in application and functional analysis support
  • Experience with any legacy Time and Attendance/Time and Labor application is a plus

Head of Sourcing Operations Support Resume Examples & Samples

  • Lead a team of professionals that are acting within competence development, internal processes, applications support, communication and contract management
  • Ensure delivery towards global units and regional organizations, multiple stakeholders and interfaces with focus on customer satisfaction, quality of delivery, delivery time, team knowledge and engagement
  • Define team’s strategy and wanted position in alignment with business units targets and objectives. Boost operational execution through well-defined operational plans and focus areas
  • Drive operational readiness for existing scope, also having an eye towards mid to long-term strategy and objectives
  • Strive for operational excellence through implementation of selected performance indicators, continuous measurement and improvement
  • Lead business development, growing from a support function that is task oriented and covers low complexity services to a business partner that can bring value through expertise, synergies, energy and engagement
  • Focus on people management by driving the individual performance management, career planning and competence development for all employees within the team in line with global HR directives
  • Act as an effective member of the GSSO Leadership Team, working towards its objectives, including cross-unit and cross business unit objectives
  • At least 5 years’ experience in people management
  • A first academic degree

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

  • 3-5 years of relevant analytical/reporting experience
  • Advanced proficiency in MS Excel, Excel VBA, Access and Macros
  • Experience in building queries to generate customized reports
  • Experience with producing MIS reports, manipulating data and data analysis
  • Experience with industry standard reporting tools (e.g. QlikView and Business Objects) preferred
  • Experience with Sharepoint and knowledge of HTML preferred
  • Flexibility to handle multiple tasks and changing priorities
  • Ability to work within a team environment as well as autonomously, multi-task and take ownership of deliverables
  • Ability to prioritize deliverables in a demanding, highly pressurized environment
  • Ability to navigate effectively in a changing environment where competing priorities require flexibility
  • BA or 3-5 years of relevant analytical experience
  • Advanced MS Access and MS Excel skills required (e.g. VBA and Advanced Macros)

Operations Support VP Resume Examples & Samples

  • Establish strategic and operational plans
  • Reduce costs, manage risks and deliver against SLAs
  • Establish relationships with LOBs and manage SOWs that meet projected costs
  • Participate in deal review process and insure due diligence and transparency of delivery
  • Create clear RACI for delivery
  • Manage efficient delivery models within a matrix organisation and develop strong relationships with Industry leaders
  • Proven leadership ability to recruit, attract, retain and manage a team of direct reports through a period of organizational change
  • A track record of reducing costs, managing risks and delivering against SLAs within a matrix environment leveraging technology and human capital
  • Experience developing and implementing reward and incentive plans specific to data services human capital
  • Strong business analytics and financial acumen
  • An excellent reputation of partnering with other service providers and practices; including various internal practice areas
  • Strong customer references; a successful record of managing and enhancing client relationships to ensure client satisfaction
  • Subject matter expertise in outsourcing solutions, business process redesign, innovative solutions, and organisational transformation

Operations Support Intermed Analyst Resume Examples & Samples

  • Delivery of high quality service to internal and external customers
  • Manage the delivery of tasks in a timely, accurate and controlled environment, ensuring priority items are identified and dealt with in a prompt manner
  • Display effective organization skills in order to manage competing priorities
  • Liaise effectively with other parties, both internally and externally and communicate in a professional manner at all times
  • Represent the TA in a competent and professional manner
  • Identify and assume ownership of issues
  • Take responsibility for assigned tasks and prioritize to ensure expectations are met
  • Co-ordinate and maintain a calendar of tasks, ensuring tasks are completed within stipulated deadlines
  • Co-ordinate or act as TA representative on larger projects, as requested
  • The candidate should have in depth knowledge of TA and the Funds Industry as outlined above
  • The candidate also needs to display strong interpersonal skills, communication skills, people management skills and time management skills
  • The candidate also needs to be able to work independently on projects or sub sets of projects and effectively represent TA

Operations Support Lead Analyst Resume Examples & Samples

  • Act as Cluster Head to supervise and oversight those org under this region
  • Handle office administration work such as florist, water ordering, meeting room management, etc
  • Support business to organize event when needed
  • Overall receptionist service
  • Time flexibility

Branch Operations Support Resume Examples & Samples

  • Coaching and Mentoring/ Performance Management/Staff Development
  • Performance Evaluations of the Specialist
  • Escalation Calls and ensuring the bankers are fully satisfied and providing suggestions to improve the process
  • Schedule Management
  • Hiring & Training
  • Ad Hoc Reports
  • Special Projects as assigned by the Operations Manager
  • Coaching Skills
  • This role requires an understanding of where to focus development and the ability to create a learning environment
  • Communicates ideas and findings in a concise, effective manner
  • Uses basic business knowledge and solicits input from colleagues and management when making sound decisions
  • Works under supervision when communicating across organizational boundaries
  • Proficient at listening and articulating technical and non-technical information
  • Capable of performing tasks within a program and provides status updates with frequent oversight
  • Capable of managing multi skilled employees and be able to deliver to their customized needs
  • The role requires expertise in process driven technical tasks and an understanding of at least two products in order to integrate them into business solutions
  • 24/7 Technical/Customer Support and Service Delivery Model
  • Performance Metrics & Reporting
  • US Banking System/Branch Policies and Procedures
  • Workforce and Service Level Management
  • Risk and Controls
  • 3-5 years of client/customer support experience
  • 2 years of leadership experience
  • College degree required
  • Ability to work with a management team that is both local and remote
  • Ability to quickly learn difficult banking concepts
  • Ability to resolve issues by probing, listening, and analyzing the situation, without relying on scripts
  • Ability to deal with upset clients, showing patience, empathy and understanding
  • Ability to confidently handle situations quickly and independently
  • Ability to coordinate staff activities, such as scheduling and training
  • Ability to hire, lead, inspire and evaluate staff
  • Ability to develop staff
  • Ability to make tough decisions
  • Ability to be flexible about work schedules, which may include weekends

Operations Support Resume Examples & Samples

  • Manage day to day Maintenance of all RAN-MPBN system
  • Maintain effective technical support staff for RAN-MPBN
  • Huawei RAN router Knowledge
  • RAN-MPBN Networks
  • Huawei Router/Switch/Firewall & RAN nodes

Operations Support Resume Examples & Samples

  • Interface to and support MU’s as well as PA’s (MS, MS Sales & CS) with estimations for all delivery costs related to offers
  • Ensure correct cost models are applied for cost estimation of new business opportunities in the managed Services domain towards our sales organizations and MU’s (through PQT)
  • Support the development of cost quotes associated with simple and complex delivery solutions for customers interested in an outsourced O&M management solution for their networks
  • Provide guidance and support (as required) for any reviews undertaken of the MS Project Service Configurations Framework
  • Primary support for bids with preparation of cost estimations through PQT (Presales Quote Tool)
  • The identification and recommendation of suitable GNOC solutions (aligned to Global directives) in support of new Managed Service Opportunities
  • Enforcing (within the presales stages of a bid development) the correct Strategy, Processes and Global Directives (where appropriate)
  • Support of GNOC Operations Management in forecasting/dimensioning as required (utilizing such information as knowledge of the applicable ‘sales pipeline’)
  • Assist in the obtaining sign-off from delivery operations centres (FO, BO, CM and OPS) to cost/ solution & timelines proposals as required
  • Assist MU in responding to RFPs by giving insight of delivery capabilities
  • Ensure PQT quality reporting and update for Global MS delivery
  • Responsible for Supporting and Managing Customer Visits for Pre-Sales Aspects
  • Thorough study of the RFP document for understanding the Project Requirements, domains involved, Preparation of the BoQ (in case not available), preparing compliances (by involving various SMEs), Preparing various relevant Queries per domain, consolidating and freezing effort estimates from various SME’s and doing the costing based on that
  • Working pro-actively to continuously improve the cost reporting of the centre, as part of Continual Service Improvement initiatives
  • Competence Requirements
  • Deep understanding of the managed service delivery business requirements
  • Familiar with Ericsson Service Delivery Portfolio for Managed Services and Hosting
  • Deep understanding of the Ericsson Service Delivery Processes for Managed Services and Hosting
  • Good understanding of financial control and reporting
  • Expert in use of Ericsson process measurement tools
  • Expert in performance and quality management programs implemented in operators daily routines
  • Focused on Customer business needs
  • Focused on Quality Service Delivery
  • Proficient in written and spoken English as a business language

Telephony Operations Support Resume Examples & Samples

  • Communicative personality
  • Cisco CCNA is a pro
  • Knowledge of IPCC, Unity and Cisco Contact center is a pro
  • Knowledge and proven experience in the use of ITIL within and operational organization
  • 1-3 years in a telecommunications operational role

Technology Operations Support Resume Examples & Samples

  • Inquiry Investigations: Over 80% of the inquiries require detailed analysis and an understanding of how the issue is impacting the user/client and the functions they’re trying to perform, determining how they are using our products and recommend alternatives, having a thorough understanding of how transactions are processed (end to end), understanding how entitlements are established and maintained, and finally understanding how transaction data (reports/files/applications) is presented and distributed to determine the appropriate course of action to pursue
  • Client Interactions: functional supported include client access, cconnectivity issues, training, entitlement, late deliverables, and navigation assistance in the JP Morgan Markets website
  • Incident resolution: Identifies, investigates, escalates and manages application incidents through to resolution / Become a primary contact and represent the SupportTeams while facing off to Production Management (Operate) and other technology teams
  • Training: Be able to communicate technical specifications in simple terms to all levels of the organization / Become Subject Matter Expert / Relate business expectations back to the various technology groups / Act as an escalation within the team / Develop an in-depth understanding of application and infrastructure
  • Strong Business Partnership: Manage end-user client relationship on a day to day basis / Manage business requirements and implement solutions
  • Application management: Specializes and develops expertise in one or more applications / Resolves user-based queries in a timely fashion / Update and Manage own problem tickets appropriately / Flexibility of weekend working where required for post-production release checkout
  • Continuous Improvement: Contributes to continuous improvement within the team / Pro-actively supports knowledge sharing within the team and across regions / Analyses system support processes to achieve continuous improvement. Identify trends from ticket analysis and provide recommendations to production management, application development and infrastructure teams to improve technology performance and efficiency
  • People Management: Maintains an informed status by attending meetings for relevant information and communicates appropriate information to team / Promotes teamwork in problem resolution
  • Assist in tool development to improve experience of the team, Knowledge Systems, Scripts to automate some manual tasks etc
  • They should be able to learn system workflows and document those flows and any dependencies
  • Position requires Brokerage or Securities Industry experience and superior written, verbal, and problem solving skills. Applicant should have the ability to understand the business impact of the issues being presented, take appropriate action and as necessary communicate with all levels within the Line of Business. Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required
  • Ideal candidate is a team player with strong customer service and organizational skills, ability to multitask and keen attention to detail
  • Solid PC skills required including: Experience with WIN Operating Systems, Microsoft Office Suite, standard and http internet protocol, troubleshooting PC and browser issues. Mainframe, Rumba/CICS, FTP and/or Portfolio Application experience a plus
  • Self-starter with confidence to drive issues through to completion in highly pressured environment. Strong research, investigation and evaluation skills, with a structured approach to problem solving
  • Core working hours would require shift work
  • Some weekend and holiday work is required

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

  • Minimum of 3 years Payroll related experience
  • Knowledge of Singapore payroll and tax requirements
  • Good understanding and knowledge in identifying risks and implementing controls
  • Able to drive projects and process improvements and to establish a good working relationship with the customers and Regional counterparts
  • Demonstrates ability to respond promptly, thoughtfully and effectively to changing work environments, changing priorities and new situations
  • Knows the importance of constant feedback to supervisor and customers
  • Experience with Peoplesoft
  • Ability to multitask, influence others, possess analytical and problem solving skills and a consistent record of on time delivery
  • Able to take directions/instructions and deliver to these requests in a timely manner
  • MS Office Suite (Word, Excel, PowerPoint, MS Project & Outlook)
  • Must possess good English communication skills (both verbal and written)
  • Ability to multitask throughout the day

Operations Support Associate Resume Examples & Samples

  • 1-4 years of experience in the financial services or investment banking industry
  • Demonstrated interest in career development
  • MBA or other form of graduate-level education

Operations Support Representative Resume Examples & Samples

  • Interacting with internal and external customers as well as various banks, and external agencies
  • Audits, balances, interprets, investigates and researches complex data and information
  • Creates and maintains departmental databases
  • Ability to follow procedures to complete complex assignments under direct supervision
  • Resolves problems that require investigation or research
  • May assist with training of new hires within work unit
  • 2 years operational environment experience required
  • Experience dealing with customers and business partners
  • MS Office experience, with emphasis on Excel, required
  • Excellent organization skills - ability to multi-task and prioritize work

VP Financial Operations Support Resume Examples & Samples

  • Understand corporate operating procedures, identify functional gaps and work with Finance leadership to close such gaps
  • Contribute subject matter expertise to a diverse range of projects
  • Build consensus in support of critical business projects through presentation of clear business use case analysis
  • Partner with Finance senior leadership, in the region and globally, to help shape Finance platform strategy to support business growth by delivering operational efficiencies that capture scale opportunities
  • Execute ongoing APAC wide end user training for Finance platforms including Oracle R12
  • Results driven, experienced problem solver with attention to detail
  • Sound business judgment able to accurately assess facts and circumstances, determine appropriate next steps and communicate same in a clear and timely manner as appropriate

Operations Support Representative Resume Examples & Samples

  • Communicate in Cantonese, good English reading and writing skills
  • Familiar with Microsoft office software
  • Complete the task efficiently under pressure
  • Hardworking, careful, patient is required

Operations Support Associate Resume Examples & Samples

  • Corporate Loan Experience
  • LoanIQ System Knowledge
  • Ability to review and interpret Legal Loan Documentation

Operations Support Representative Resume Examples & Samples

  • 1~3 years work experience of BPO/Banking operation. With knowledge of financial/banking operations, quality control, risk control
  • Business reading/writing/Speaking Japanese language skill and good understanding of Japanese culture, good sense of client first
  • Business reading/writing level of English language is preferable. (Business reading/writing/speaking level of English language is required to handle the daily emails/conferences.)
  • Be familiar with MS Office applications (Excel/Word/PPT/Outlook)

Operations Support Resume Examples & Samples

  • A Bachelor’s degree or equivalent experience in Journalism, English, Communications, Finance or related field and a minimum of two years experience writing at a professional level
  • Knowledge of the banking or financial services fields. Mortgage or consumer lending experience preferred
  • Strong technical aptitude to include proficiency in MS Word and Excel
  • Excellent technical writing skills; solid oral communication skills
  • Solid analytical and assessment skills; high degree of problem solving ability and research capabilities
  • Initiative - self starter
  • Strong organization and follow up skills; ability to effectively multi-task and prioritize work flow to manage business priorities and deliverables
  • Flexibility to the changing requirements and priorities of the business
  • Professional demeanor; tact / diplomacy; and the ability to maintain confidentiality of sensitive information
  • Ability to work varies / alternate shifts and extra hours as requested by management and required by the business

Operations Support Financial Analyst Resume Examples & Samples

  • Determining “best practice” use of Operation strategy and Operation Excellence with the objective of increasing productivity and driving profitability
  • Facilitating the Site & Supply project analysis, justification, go/no-go decision making, monitoring and reporting of the execution for strategic milestones aligned with the Strategic Plan, annual business plan and Cost Summit performance targets
  • Serving as the point of contact for OSCM with internal and external customers (UTAS, Value Streams, Supply Chain, etc.)
  • Providing financial support for projects from conceptualization through completion
  • Responsibility for reporting, analysis, evaluation and updating of the projects identified in the Core/Non-core + Make/Buy strategy
  • Developing and improving Total Landed Cost modeling to improve decision making accuracy
  • Analyzing current business processes and improve information flow in Operation support areas
  • Managing activities that support the annual refresh of the strategic plan and initiatives
  • Supporting Competitive Assessments to understand competitive advantages and cost structures
  • Developing sustainable tools that provide for efficient analysis of the business’ current state and lead to rapid decision making

Operations Support Associate Resume Examples & Samples

  • Understand the client's requirements, processes, and methodologies
  • Process all accounting transactions
  • Reconcile daily transactions using applicable reports, spreadsheets and established procedures
  • Ensure all checks received in house are handled and stored appropriately, following established customer/client privacy regulations
  • Ensure that daily deadlines are met
  • Utilize check scanner for deposits
  • Learn client specific portfolios to become subject matter expert
  • Work diligently to meet daily and month-end deadlines as set by client expectations and/or contracts to meet or exceed client standards
  • Assist clients and internal associates with problematic accounts using internal problem logs or existing queues
  • Assist fellow associates in all other functions assigned by management
  • Minimum 1 year clerical Accounting, Check Processing, or Banking experience
  • Intermediate proficiency with Windows based software programs required (i.e. MSWord, Excel)
  • Ability to participate effectively in a team atmosphere
  • Willingness to cross train and change responsibilities as workflow dictates
  • Strong math aptitude for balancing and reconciling financial information
  • Strong keyboarding/data entry skills (accuracy and speed)
  • Excellent customer service, organizational skills and attention to detail required
  • Strong problem-solving and follow-up skills
  • Ability to work independently and effectively
  • Must be able to stay focused and work in a fast-paced environment with daily work processing deadlines
  • Ability to work overtime with little or no notice
  • Ability to multitask successfully
  • Knowledge of accounting principles

Operations Support Assistant Resume Examples & Samples

  • Ability to work on multiple tasks simultaneously
  • Excellent communication and influencing skills
  • Preferred knowledge in CitiKYC, Citismart, MS Access, SharePoint, MS Excel
  • 1+ years’ experience as a team leader or other supervisory/leadership experience preferred
  • High School Diploma/Equivalent

Telephony Operations Support Resume Examples & Samples

  • Keep our non-legacy IPT systems in an operational healthy state
  • Managing incidents, first impact analysis & communications and escalations
  • CRUD (Create / Retrieve / Update / Delete) of users in Americas and SAR areas
  • Configuration of special features like hunt groups/call pickup groups
  • Capacity Management
  • Regularly checking that there are sufficient licenses (capacity management) and voicemail space
  • Manage system resources (capacity planning) - tuning
  • Extension management / numbering plans,
  • Managing the whole number plan and global international routing tables
  • Provide new blocks in case of number block exhaustion
  • Recurring system tasks
  • Checking backups
  • Analyzing error logs
  • Capacity checks (see capacity management)
  • Proactive system health checks
  • Provide Telephony Ops with a single point of contact
  • Asset/configuration database management
  • Maintaining and ensuring compliance to Ernst & Young’s Global Code of Connection security standards
  • Regular reporting of KPIs, system resources, licenses, etc
  • Device configuration auditing, tool inventory audits
  • Supporting our local Onsite Services and centralized Remote Services organizations
  • Desirable Technical/Functional skills
  • Cisco CCNA

New Accounts Operations Support Resume Examples & Samples

  • Ensure all department projects are tracked and regular statuses are provided to NNAs management team
  • Ensure that change requirements are collected and documented
  • Represent the department on project calls and identify, document and remediate all open issue impacting the department
  • Provide support as needed for all firm, site and department initiated events
  • Coordinate the review and updating of the NNA BCP Plans
  • Represent the department and in all site administrative meetings and disseminate relevant information
  • Support department managers by managing systems performance and outages and track and coordinate resolution with IT
  • Work with the reporting analysts to produce reporting packages and department presentations
  • Coordinate remediation efforts requested by operations and business groups that impact the New Account process
  • Support process improvement efforts in the department by managing and implementing the changes needed to implement the solution
  • Work closely with operational areas to identify and implement process changes needed to support new regulatory and control requirements
  • Build relationships with Business Product Groups, Legal, Compliance and other operational groups that leverage the controls supported by National New Accounts
  • College preferred or equivalent experience
  • 3-5 years industry experience preferred
  • Basic knowledge of Morgan Stanley systems and procedures
  • Strong organization and administrative skills
  • Excellent interpersonal and client service skills
  • Organizational skills, attention to detail and excellent follow up skills
  • Ability to research and resolve problems and service inquiries and escalate when appropriate
  • Strong computer skills including Microsoft Suite (Power Point, Word, Access, Visio)
  • Experience developing Sharepoint sites
  • Self-motivated with demonstrated success working in a non-production environment

Operations Support Assistant Resume Examples & Samples

  • Error Free processing and being highly productive
  • Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning
  • Adhere to policies, standard framework decided stated by the company to meet client needs
  • University degree/Regular in any discipline

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

  • Work with the Service Delivery and CSC Managers to ensure compliance with global, regional and country regulations
  • Coordinate Audit activities including monthly and planned cycle reviews ensuring that audit recommendations are implemented and complied with
  • Ensure compliance with all Operational Risk policies
  • Coordinate and ensure adherence to Sarbanes Oxley requirements
  • Work with regional R&C manager to review and manage Manager’s Control Assessment (MCA) and manage monthly/quarterly quality reviews
  • Monitoring Quarterly CoB plan updates and approvals for all the systems managed by HRSS. Ensuring COB plans are tested every 12months and CoB planning is included in
  • Logical, analytic and rational

Program Operations Support Resume Examples & Samples

  • Support various projects through management of projects status documentation and facilitation of project team communications
  • Change Management Requests administrative support
  • Financial tracking administrative support
  • Work with Project Managers to assist in driving projects to successful completion
  • Focuses on individual/team objectives and development of professional effectiveness
  • Document meeting minutes
  • Ability to absorb professional knowledge quickly and develop skills
  • Draw upon professional concepts to collaborate with others to carry out assigned duties
  • Bachelor’s degree in Computer Science or Engineering
  • Strong leadership, organization and planning skills

Operations Support Representative Resume Examples & Samples

  • Providing information to employees, managers, HRs, and Corporate partners regarding our time and attendance leave accrual (e.g. planned, unplanned and holiday) practices and their impact to pay
  • Performing analysis on time and attendance related issues and determining required actions
  • Communicating via telephone and email with employees, HRs, Corporate teams on complex leave accrual/payroll issues
  • Managing time and attendance/payroll related transactions
  • Knowledge of Workbrain workforce management system helpful
  • Basic accounting/math skills
  • Knowledge of Excel and Word

Rohq-cto-gpa Big Data Operations Support Resume Examples & Samples

  • Proven leadership experience in managing people
  • Coaches and mentors team members
  • Effectively delegates tasks to team members
  • Strong critical thinking skills

Operations Support Risk Analyst AML Initiatives Resume Examples & Samples

  • Obtaining a strong understanding of the requirements by working with other AML Unit team members,
  • Perform application system and end-user reports testing
  • Work with AML Unit team members to resolve design, data, or other issues that arise,
  • Assist in drafting / writing project documentation and other project administration activities,
  • Gather, assess and document business reporting requirements and prioritize report building activities
  • Maintain and implement enhancements of reports, including improvements to visual presentation, data, and tools
  • In conjunction with management develop and implement best practices to ensure data integrity of information and proper document handling of historical reports
  • Liaison with AML Technology Support team to understand any system issues or changes
  • As a subject matter expert will provide guidance to the end users
  • Create and update reporting guidelines, standard operating procedures and complete process mapping and documentation as required

Technology Operations Support Resume Examples & Samples

  • Database set up & builds
  • Backup/restore
  • Code release
  • Monitor the health of database, replication servers & DR latency
  • Space management
  • Previous IT experience, preferably in a similar role
  • Ability to communicate effectively with senior management from both IT and business areas
  • Understanding of large scale enterprise application setup across Data centers
  • Exposure or understanding of Big data technologies like Cassandra, NoSQL databases
  • Exposure or understanding of other RDBMS systems like Sql server and Oracle
  • Experience of working in financial markets
  • Exposure to AutoSys/Cron/Control-M tools
  • Incident Management/Bug Tracking: Jira / Service manager etc

Operations Support Intermediate Analyst Resume Examples & Samples

  • Provide basic & intermediate operational support for Compensation and/or HR operations activities in accordance with established systems and procedures
  • Independently performs more advanced and diverse financial, statistical, and operations studies to substantiate business decisions and process improvements using analytical skills and knowledge of data analysis tools and methodologies
  • Partner with businesses to facilitate process and application enhancements, participating in the application testing phase of new project implementations
  • Provide training and ongoing support to the end-user groups
  • Partner with the technical development team with responsibility for support activities
  • Provide Tier 2 & 3 production support for projects post-implementation and on systems operations, as needed
  • HS/GED Required. Bachelor's Degree required or equivalent work experience required
  • Minimum three years’ experience in supporting Compensation and/or HR systems for demanding clients
  • Strong analytical skill set and affinity for metrics and data required
  • Intermediate user skill set in MS Excel required. SQL and MS Access experience preferred
  • Ability to build and cultivate positive client relationships in complex organizations
  • Ability to set goals and complete deliverables with minimal direction and/or support, as well as the ability to identify and escalate broader issues
  • Must be able to work in cross functional team environments, possess good interpersonal skills, while being able to work independently
  • Expert analytical/problem solving skills and attention to detail
  • Ability to deal with ambiguity and adapt quickly to changing client needs
  • Demonstrate success in managing multiple deliverables concurrently often within aggressive timeframes; ability to cope under time pressure
  • Previous experience with SDLC and affinity for technology is a plus. Previous experience with systems and query writing (SQL, PeopleSoft Query, Business Objects) is a plus
  • Understanding of Compensation and/or HR data, systems, and processes a plus
  • Location: Tampa, Florida. No relocation available

Internal Audit Operations Support Intermediate Analyst Resume Examples & Samples

  • Contribute to the strategic development of the systems and controls used to maintain the IA organisational design, ensuring alignment with Citi people systems and headcount budgeting processes
  • Proactively develops automated routines and checks to minimise manual intervention and reduce error rates
  • Ensure that the established process to make changes to the IA organisation design is adhered to and updated as necessary
  • Support the development of the process by which Chief Auditors review, regularly update and ultimately own the data accuracy and completeness of the organisation design master documentation
  • Involvement as required in IA team restructuring activity and regular reviews of staff bench-strength by Chief Auditors in response to changing demands and requirements
  • Undertake regular validation checks and reconciliations of the organisation design master documentation to verify accuracy and completeness
  • Work with Chief Auditors, key HR contacts and Citi recruiting teams to promote a higher level of data intelligence
  • Develop, implement and produce regular reporting for senior management on the organisation design, to track execution and ensure alignment to the approved organisation design principles
  • Support the maintenance of IA organisational charts, ensuring they are up to date and readily available to staff, regulators and external auditors
  • Be an established key contact for IA organisation design activities and oversight
  • Establish and maintain relationships with key IA and HR stakeholders on organisation design activities, ensuring close collaboration across the function on organisation design and associated data validation activities
  • Work closely with key Citi recruiting contacts to drive and support recruitment activity in relation to open roles
  • Ensure recruiters have all relevant information relating to open roles, and proactively lead the reconciliation and validation of recruitment data to ensure full alignment with organisation design master documentation
  • Provide ad hoc information requests as deemed necessary
  • Understanding of Internal Audit processes and methodologies (including regulatory environment; audit plan execution; and the principles of audit annual planning) is desired

Operations Support Resume Examples & Samples

  • Provide administrative and office support to a department, service line or local brokerage services department or specialized team
  • Assist with all aspects of meetings and manage active calendars for a department, service line or local brokerage services department or specialized team
  • Maintain confidential department records and office files in accordance with internal company procedures
  • Assist in the creation and/or editing of presentation materials including flyers, leasing proposals, case studies, email blasts, invitations, etc
  • Utilize standard marketing-approved templates and graphics while assisting in the creation of presentation materials, etc
  • Proofread and correct spelling, grammatical, and layout errors
  • Coordinate and assist with collecting, aggregating, and preparing data
  • Update and maintain client database
  • Prepare expense reports, obtain receipts as needed, and reconcile all credit card charges
  • Answer and screen incoming telephone calls
  • Coordinate travel and administer activities
  • Provide backup coverage for Front Desk Administrator, when necessary
  • Code and submit office invoices to Accounting
  • Perform special projects as required
  • Sort, prepare, and deliver incoming/outgoing mail
  • Assist with updating eCommunity and/or electronic property listings

Operations Support Assistant Resume Examples & Samples

  • Intermediate in Microsoft Office Programs Word and Excel
  • Ability to type 50-55 wpm
  • Basic customer service skills
  • Fluent in English and Spanish, with ability to speak and read both
  • Prior account data entry experience
  • Experience with Outlook, PowerPoint, Access Database
  • Sort mail correspondence to the proper department(s)

Linkedin Sales Navigator Operations Support Resume Examples & Samples

  • Excellent communication skills – Experienced in spoken and written English in a global environment and ability to interact with senior leadership
  • Flexible and willing to adjust responsibilities to align with developing business needs
  • Excellent MS Office skills – Excel, PowerPoint and Word
  • Ability to break down complex tasks into manageable components
  • Meet quality expectations and timeliness deadlines
  • Should be able to multi task in a high-volume environment
  • Attention to detail, well organized and great follow-up skills
  • Ability to drive consistency and efficiency
  • Building relationships with Onshore stakeholders

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

  • Assists in creating and executing training plans
  • Facilitates training courses internal to HRSS
  • Involve in creating and executing training strategies that are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements
  • Leads or participates in regional or in-country projects that promote innovation in training, voice of the employees and CSS as a workplace of choice
  • Addresses any escalated concerns regarding talent development
  • Escalates concerns involving talent development to the appropriate SLTs/Team Leads
  • Identify process improvements in resolving and responding to issues
  • Create and execute an effective communication & training plan for HRSS employees, (eg onboarding orientation, new hires orientation, etc.)
  • Develops, monitors and utilizes relevant metrics to recommend action plans to meet- if not exceed – training needs of the business
  • Ensures that trainings are evaluated and enhanced to maintain customer satisfaction on learning experience
  • Coordinates with the Production Team for talent development-related requests and concerns raised by Citi stakeholders
  • Strong background on ADDIE model
  • Knowledgeable on adult learning principles
  • Exceptional relationship management skills
  • Strong business communications skills in all aspects (verbal, written and presentation)
  • Learning & Development /GLMS systems knowledge and capability

Engineering Site Operations Support Resume Examples & Samples

  • Extensive experience in systems engineering or software development, project management and have software implementation and management skills
  • The engineer should have an active security clearance for access to secret and classified data
  • It would be beneficial for the engineer to have lead software engineering or software development or system engineering projects (preferred)
  • Possess working knowledge of network topology and web services principle and procedures
  • The engineer should have a minimum of 3 - 5 years supporting/implementation of Information Technologies (IT) projects and have robust software or system implementation experience
  • Must have knowledge of DOD acquisition and system engineering procedures
  • Must have a thorough understanding of IT management, software development lifecycle (SDLC), system management and implementation
  • Strong interpersonal skills and have good client relationship building techniques
  • Experience with large-scale software implementations, integrations, troubleshooting complex solutions layers

Operations Support Spclst Resume Examples & Samples

  • File paperwork
  • Assist other department and people with special projects
  • Enter, present, graph and evaluate production data
  • Assist the plant with various administrative tasks as assigned or serve as a backup for other roles

Financial Analyst, Operations Support Resume Examples & Samples

  • Perform month end activities and completion of internal month end reporting packages in line with reporting deadlines, providing insight and understanding of financial performance and look to continuously improve the operations financial processes from a quality and productivity perspective
  • Provide support to the Manufacturing Plants to give insight and clear understanding of financial performance. Interpret and communicate in a straightforward manner. Analyze and quantify business activities and decisions in financial terms using Kohler Co. methodologies
  • Support the business in the producing of individual standard cost rolls. Work with the business to ensure accuracy and in line with Kohler Co, across all Kohler K&B UK Manufacturing plants
  • Provide support to the Operations Accountant in the development of annual standard costs in line with Kohler Co. requirements and policies. Work with the business to ensure accurate standards are produced and understood
  • Assisting with the annual year end stock take and providing support to the business and external auditors during the stock take process across K&B UK
  • Assist the Business Support Accountant in the identification and control of the fixed assets within the manufacturing plants
  • Reporting to Kohler Co. on monthly, quarterly and annual basis as required
  • Build strong relationships with the business at all levels as relevant. Build trust with the teams you support and show continuous support in producing accurate, timely information. Develop strong relationships with relevant members of the US teams and SSC teams, to bring best practice into the Mira Operational Financial processes
  • Maintain the highest level of honesty and integrity
  • To undertake Ad hoc activities as requested. Relationships and Contacts
  • Demonstrate relevant experience in a Finance/Accounting role
  • AAT qualified or holds a relevant business degree (essential)
  • Studying towards a recognized qualification in one of the following professional financial certifications

Sales Operations Support Resume Examples & Samples

  • Forecast
  • Conocimiento en control de procesos
  • Conocimietos análisis de productividad
  • Ideal Inglés avanzado

Operations Support Assistant Resume Examples & Samples

  • Resourcing
  • Assist in resourcing needs - including but not limited to the PeopleFluent applications and liaison and follow up with the relevant LR recruiter
  • (Sub)contractor Work Visa
  • Prepare all documents and liaise with relevant personnel/departments for the application of overseas work visa for (sub)contractors - keeping local HR appraised on the application of work visa when in communications with overseas office HR
  • Track, coordinate, source and arrange for employees training, including the follow up of certificate and training feedback form upon completion of course. Submit copies of all training information and certificate to HR
  • Coordinate, source and arrange for (sub)contractors training, including the follow up of certificate and training feedback form upon completion of course
  • Rewards and Review
  • To advise on pay rates, internal equity rates range of (sub)contractor
  • To ensure update of (sub)contractor competency matrix (this is going away with TA)
  • Track and report on (sub)contractor KPI ratings
  • Coordinate completion of mid-year and year-end ‘Supplier Reviews for all (sub)contractors (currently known as appraisal)
  • Provide necessary data / information as and when required by Operations or Sales department for tender purpose
  • Prepare and issue all contracts and letters (ie confirmation, rates change, termination, testimonials etc)
  • Work with legal to ensure that all issued contracts and letters have no legal implications
  • Ensure employees (if applicable) and all (sub)contractors are equipped with the necessary certificates (ie, BOSIET, WAH, OGUK, Petronas medical etc). Arrange employee and (sub)contractor to attend such course and/or medical if required
  • Track, coordinate, source and arrange for employees and (sub)contractor safety and vaccination requirements, including the follow up of certificate
  • Set-up and maintain a filing system of (sub)contractor’s file (soft & hard copy), including but not limited to all (sub)contractor related documents (ie, Contract, Personal Data, Medical, Training etc…)
  • Preparation of collaterals and materials for new (sub)contractor induction pack- ensure that all information is updated and in accordance to Technical Authorisation requirement
  • Monitor and coordinate with Operations Manager on (sub)contractor’s confirmation
  • Support in the investigation and administer all discipline and/or (sub)contractor-relations related issues
  • CARDs System
  • Input, upload and maintain all relevant employee and (sub)contractor data to CARDs
  • Convert CV’s to LR(ED) format / update revision and upload into CARDs (applicable for all (sub)contractors and employee on chargeable related jobs)
  • Upload (sub)contractor competency matrix into CARDs or any TA tracking system as and when there are changes
  • Conduct a monthly review of (sub)contractor organisation chart and raise errors to Corporate for correction
  • Actively manage LR Energy – Drilling mailbox distribution list (email IT Helpdesk for joiners & leavers) ensuring list is fully up to date at all times
  • Communication Support
  • Coordinate with respective departments on the arrangement of new employee and (sub)contractor induction program schedule within Business
  • Coordinate with new starter(s) and respective departments on the logistics arrangement of new (sub)contractor onboarding and Induction program schedule
  • Provide (required) documents and/or information to all relevant departments including HR , Finance and Group IS of new/ terminated employees and (sub)contractors. Ensuring all related activities (setting up / closure) of account is completed
  • Provide (required) documents and/or information to HR and Finance on changes (ie, contractual terms, contract renewal, rates etc…) on a timely basis
  • Arrange for flowers/fruit baskets/wreaths/condolences for affected employee and/or (sub)contractor as instructed by the business
  • Attend to ISO audits on (sub)contractors related areas
  • Cross-trained to other departments and take over as needed
  • Support in all ac-hoc duties whenever required

Operations Support Resume Examples & Samples

  • Builds, cultivates, and maintains long term relationships across multiple teams and business partners
  • Identifies opportunities to improve internal team processes or supported business's processes, products, or services
  • Supports the achievement of the Technology organization and corporate strategy; practices alignment to achieve the common purpose; demonstrates the focus on affordability, innovation and extraordinary customer service
  • Understands and can articulate how team work processes provide a line of sight to the customer
  • Create high-level technical designs for moderate complexity projects and difficult maintenance efforts by analyzing and tracing designs to requirements (business, functional, and nonfunctional) and systems architecture; create design documents and maintain design artifacts
  • Identify systems and technical constraints, potential technology risks, and document possible mitigation strategies for moderate complexity projects
  • Participate in design reviews, application design impacts between concurrent releases, and technical walkthroughs
  • Provide technical input from team into architectural assessments; support architectural assessments; assist in enforcing architectural adherence for technologies within the team
  • Validate code to designs and requirements for moderate complexity projects; conducts code walkthroughs, inspections, and reviews
  • Understand and comply with the application and portfolio roadmap; participate in the execution of the roadmap to include the addition/replacement/retirement of applications; monitor the technical progress of the project
  • Understand estimating process and help validate accuracy; help identify critical path across project teams
  • Develop and/or confirm detailed estimates for moderate complexity projects; monitors, documents and communicates the technical progress of the project
  • Facilitate the resolution of complex system deficiencies with the design team and project management; supports the business in researching technical questions
  • Plan, conduct, and review module and integration testing for moderate complexity projects; analyze, validate, and consult on the content of functional test conditions for moderate complexity applications, projects, etc
  • Conduct design reviews and monitor application design impacts between concurrent releases
  • Prepare the staging and development of complex test environments and conditions
  • Consult on the content of functional test conditions for assigned applications, projects, etc.; supports data analysis and validation from functional tests
  • Work with Quality Control teams in identifying root cause of complex issues
  • Identifies and recommends technical process improvements; develops and maintains complex technical process and application process flows
  • 5+ years of relevant experience
  • Experience facilitating meetings for associates of various levels of the organization
  • Ability to navigate across multiple application and technical services teams, business partners and vendors
  • Proficient in developing use cases for mainframe, web-based applications
  • Proficient in creating requirement documentation and process diagrams
  • Experience in Waterfall project management methodology
  • Excellent verbal and written communication skills and experience using MS Project, Excel PowerPoint, Visio
  • Detailed oriented individual with a willingness and ability to learn new concepts and work in a fast-paced environment
  • Provide expertise for one or more areas of the business through analysis and understanding of business needs. Apply an advanced knowledge of programs, policies, and procedures in Operations Enablement and/or automation gained through extensive experience and training
  • Represent their area externally in benchmarking and best practice efforts. Provide business expertise across projects to ensure a consistent resolution of common technology issues
  • Use appropriate tools and techniques to elicit and define requirements that address the most complex business processes or projects of moderate complexity
  • Analyze requirements and create or contribute to functional designs, leveraging advanced and/or specialized technical knowledge. May help design application prototypes
  • Assist with ideation, project initiation or planning for projects of moderate complexity
  • Follow change control process to manage changes to baselined deliverables and scope for projects of moderate complexity
  • Demonstrates a conceptual and business understanding of the automation applications, as well as related applications
  • Has a mastery level of understanding of multiple areas of business knowledge to successfully meet work objectives
  • Demonstrates the ability to grasp and apply advanced analysis concepts to solving problems of a difficult nature
  • Demonstrates advanced levels of expertise in analyzing Business Requirements
  • Demonstrates mastery of facilitation in challenging situations of a difficult nature
  • Worked independently or led a team in a consulting situation. Identified and dealt effectively with client resistance through dialogue and feedback
  • Demonstrates the ability to resolve difficult problems and implement solutions that may go beyond the scope of initial client or user complaint
  • Possesses the ability to openly support and embrace change, approach change in a factual manner

Voice Operations Support Resume Examples & Samples

  • Support Implementation of Simple-Complex MACD requestsagainst Cisco call manager Gateways, CUBE, ICM, Dial Plan, Call Routing, Fax Routing
  • Keeps detailed records of, documentation, and emails related to installation and troubleshooting activity
  • Provide trouble resolution assistance whenever called upon for the supported products
  • Communicate effectively with both management and end users
  • Establishes positive working relationships with internal customers and information technology staff. Demonstrates ability to work with senior executives, maintain confidentiality of records and information, diplomacy, tact, and professionalism in actions and appearance
  • Tier 2 user support for EVoIP applications, features and services via the Remedy ticketing system
  • Escalation to Tier 3 support for complex support requests
  • Project/Complex MACD Support
  • Assure customer’s telecommunication based business needs are met and communicated
  • Identifies opportunities to automate manual system tasks
  • Supports disaster recovery by providing recommendations and connectivity for telephone hookups; partners with business line contacts
  • Associates degree in, computer science, MIS, relate d field and or technical training. Must have strong
  • Minimum of 3+ years experience required in Network/Voice and Voice-related disciplines in design and implementation
  • Strong Experience in Deploying and Operating Linux, UNIX

Operations Support Resume Examples & Samples

  • Provide exceptional service to all internal and external customers
  • Work closely with Executive Management to develop and implement strategic initiatives
  • Participate in the development and recommendation of overall business unit objectives, policies and practices
  • Provide training for departments as needed related to initiatives
  • 5+ years’ experience with mortgage operations management and project management
  • 10+ years’ experience in mortgage operations
  • Excellent understanding of various aspects of mortgage operations
  • Knowledge of RESPA 2010, HMDA and other federal regulations in the mortgage lending field
  • Demonstrated leadership qualities with the ability to provide vision to peers and others

Gpao Operations Support Resume Examples & Samples

  • Act as a Subject Matter Expert for the GBOS applications (SS&C PORTIA, SS&C Recon & SS&C Pages), covering both day to day production support and some project / enhancement activity. This would include
  • Managing local requests relating to changes &/or new PORTIA reports, including both the ability to develop PORTIA reporting through the Report Writer tool, and/or coordination with the wider GBOS PORTIA team for complex reports and/or changes to the batch environment
  • Handling PORTIA queries from local offices relating to reports and calculations
  • Acting as the on-site POC for open PORTIA defects or work requests, liaising with the NA PORTIA team
  • Providing onsite SME support for the SS&C Recon application, covering application configuration, match rule enhancement and testing, custodian onboarding activities, and liaison with the wider AMS Recon team
  • Providing onsite SME support for the Client Reporting application suite, supporting the production of monthly and quarterly client reports and coordinating with the AMS CR team
  • Be the point of contact for coordinating GPAO queries relating to other applications, including
  • Assisting with Bloomberg (BBG) connectivity and other general BBG system queries
  • Coordinating issues relating to Sharepoint
  • Handling queries relating to the various Decision Support applications such as UNITY, POINT and Factset
  • Assist with Access Management activities, including both the day-to-day ID requests for new users or terminations within GPAO, and coordinating larger scale access management activities associated with new applications & the setup of any additional GPAO locations
  • Ensure all necessary IT documentation is maintained including requirements documents, control procedures, support and procedure manuals
  • Ensure compliance with the IT control procedures and processes
  • Other Duties and Responsibilities assigned by the immediate manager
  • 3+ years of hands-on experience as a business analyst and/or production support representative for Fixed Income/Equities/Investment activity
  • Direct involvement in investigation and resolution of application issues (business or system)
  • Working knowledge of life cycle management and service level management
  • University degree in a technical area preferred
  • Significant experience and expertise in supporting one of more of the key GBOS applications
  • SS&C Recon
  • SS&C Pages
  • An organized and structured approach to solving problems
  • Good verbal communication and influencing skills
  • Clear, concise and organized written communication skills
  • A self-starter mentality with the confidence to drive issues through to completion
  • Ability to work under pressure and to aggressive deadlines
  • Ability to work independently as well as part of a team in a fast-paced international business environment
  • Demonstrated superior flexibility in the face of ambiguous situations, shifting demands and challenging work environments

Senior Mgr, Merchant Operations Support Resume Examples & Samples

  • Lead staff of 9 exempt professionals in New Albany and Phoenix, responsible for the operational support of the Discover Global Network Merchant portfolio
  • Drive staff to enable merchants, grow Merchant awareness and improve overall merchant acceptance quality of all applicable Discover Global Network card products and form factors
  • Be a key partner to ensure operational success of all applicable initiatives impacting DNG acquired Merchants
  • Ensure Merchant compliance to Bi Annual Network releases
  • Monitor and document Vendors performance, including adherence to service level agreements and compliance with laws and regulations. Work with vendor to remediate substantial deviations in accordance with Contract and the Third Party Risk Management Program
  • Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and practices
  • Manage all applicable Cost Center Budgets
  • Bachelor's Degree (or equivalent experience)
  • 8 years of Operations experience with extensive client facing and people management experience
  • Established knowledge of the payments industry
  • Proven success in leading team to manage business critical projects and strong ability to work across all levels of the organization
  • Excellence client focus and relationship-building skills
  • Ability to manage / work with staff, colleagues and business partners in other time zones, travel as needed

Operations Support Representative Resume Examples & Samples

  • Monitor supply schedules after fixture, report progress and any trouble to Supply and Customer Broker(s), obtain relevant data and report same to concerned parties
  • Coordinate, prepare and execute flow of price information and port information to interested parties within the organization
  • Assist both Sales and Administration in ensuring correct, up to date paper trail of fixtures, maintain concise filing system
  • Assist Collections Department on accounts for payment when necessary
  • Assist in account applications and coordinating the issuance of customer accounts
  • Enter all derivative trade information into CXL and communicating with middle office and back office for the reporting
  • Distribute daily forward indication and position reports both internally and externally
  • Monitor the existing FFP position and communicate with both supply and customer team for nomination and net position
  • Assist supply team for Inventory position providing commercial and financial position
  • Organize Americas contract information
  • Minimum of one year of professional work experience required, or equivalent internship experience
  • Prior experience working in the marine / shipping industry is strongly preferred

Operations Support Resume Examples & Samples

  • High School Diploma/GED and 1-2 years of experience in the field
  • At least 1 years of Mechanical and Preventive Maintenance experience as related to automated equipment
  • At least 1 years of Electrical Systems as related to automated equipment
  • Experience working in a high volume production or pharmaceutical environment is a plus
  • Must be available to work evenings and weekends as needed

Operations Support Engineer Resume Examples & Samples

  • The Engineer provides technical solutions using a holistic approach to design, develop, evaluate and modify systems and applications
  • Manage all applications and systems though their entire life cycles
  • Coordinate with vendors for applications deployment and modification
  • Works with a team of Ops Support Technicians and other engineers in developing recommendations for system and network change/upgrades. Evaluate, consolidate where necessary and quantify requirements based on customer descriptions
  • Ensure engineering and change management processes are adhered to while remaining cognizant of the time constraints and operational mission needs. Generate, execute, and validate all test criteria prior to implementation

Operations Support Dept Mgr Resume Examples & Samples

  • Pro-active system trending with the objective of identifying issues before they impact operations
  • On-call problem resolution response, investigation and recovery support
  • System end to end troubleshooting and corrective actions
  • Development and implementation of new and innovative approaches to improve operations efficiency, increase system robustness and/or exploit system capabilities
  • Development and execution of training to satisfy operations and program requirements
  • Coordination and execution of required system maintenance events
  • Support to system baseline changes (check out, training, ops products updates)
  • Ensure appropriate and effective team relationships and interactions with other program teams, the customer, external organizations, and factory support teams
  • Collaborate with the factory development team, other SO&M contract teams and the customer to identify and implement innovative changes to improve mission operations
  • Provide leadership in developing end-to-end solutions to address O&M technical issues ensuring maximum system availability
  • Assist the program leadership team and customer in identifying and managing program priorities
  • Identify, prioritize, assign, manage and report accomplishment of tasks consistent with program priorities
  • Define staffing requirements and recruit qualified personnel (includes support to NGMS and subcontractor hiring decisions)
  • Implement a badgeless, best person/team for the job approach to task assignments
  • Provide functional management support for NGAS team members
  • Work with NGMS and subcontractor ream members and their functional management in providing feedback and supporting professional development plans
  • Support development of BPEs, ROMs, ECPs, tsk orders, etc
  • Ensure OSD and program readiness to integrate new system assets
  • Ensure compliance with customer and company standards and policies
  • Support strategic planning activities
  • Bachelor’s degree in a S.T.E.M field from an accredited institution and 10 years experience in operations support or engineering development
  • Current SSBI and ability to possess/retain SCI clearance with current SSBI counter intelligence polygraph is required
  • Previous management experience leading others in a challenging environment, balancing resource availability and priorities
  • Remote site O&M experience
  • Applicable O&M and/or NGAS Mission 1 experience
  • Prior functional management experience

Program Analyst Tactical Operations Support SOF AVN Resume Examples & Samples

  • Bachelor’s Degree. This position is well suited for degreed prior military service members
  • At least 10 plus years of related work experience including experience with Special Operations (SOF), SOF Aviation, military operations, security, intelligence, law enforcement or national security activities. Work experience with special operations, intelligence organizations, and special warfare is desired. SOF Aviation training and experience is required
  • At least 2 years of experience in project management, project management support, or analysis
  • Knowledge of the DoD procurement and acquisition systems
  • Operational experience with military special missions, aviation, or intelligence operations associated with combating terrorism operations/technology
  • Field experience in special operations techniques, equipment, procedures, training, including aviation to support Special Operations Forces

Operations Support Resume Examples & Samples

  • This job is not covered under the Operations Division Opt-In Plan, and is found in one of the following areas: Loan Balance Control
  • Minimum of five years proven operations experience or equivalent
  • High school diploma or equivalent experience
  • Proven communications, work leadership, typing and organizational skills

Rohq-hrss-operations Support Intermed Analyst Resume Examples & Samples

  • Systems or tools development in a variety of programming languages and hardware platforms
  • Design, test and implement automated systems/tools
  • Maintenance and problem solving of all aspects of the automated systems/tools
  • Modifications to the automated systems/tools to adapt to new process or comply with business drivers
  • Ensure completion of project deliverables within specific timeframes
  • Assure successful project completion through utilization of appropriate project management techniques
  • University degree related to Information Technology, Computer Science, or Engineering
  • At least 5 years experience in the design and implementation of automation systems/tools so support process improvement and reengineering
  • At least 1 year of project management experience, with a proven track record in implementing projects and achieving project deliverables within specified timeframes is essential
  • Prior experience and knowledge of the HR/Payroll Shared Services operations (on-boarding, off-boarding, employee lifecycle and data management) will be a strong advantage
  • Understanding of computer programming and software development
  • Innovative and creative thinker to design automated systems/tools
  • High level of planning, organizing and documenting skills are essential
  • Good communication (written/verbal), facilitation and presentation skills
  • MS Office Suite skills (Word, Excel, PowerPoint, Project, Visio, Outlook)
  • Ability to facilitate technical and process improvement design sessions
  • Ability to translate requirements into design specifications and experience in developing design documents
  • Understanding and experience with the Software Development Life Cycle (SDLC)
  • Understanding of system architecture and component-based architecture and design
  • Software development experience using VB, VBA, .NET, Sharepoint
  • Knowledgeable in software quality concepts such documenting source code and software language specific code quality practices
  • Knowledgeable in concepts of continuous integration
  • Familiarity with Oracle and Microsoft technologies, such as

Rohq-hrss-operations Support Intermed Analyst Resume Examples & Samples

  • At least 4 years prior experience in application and functional analysis support
  • At least 4 years of Workbrain or PeopleSoft HRMS knowledge is preferred
  • Knowledge of Project Management experience is desirable
  • Knowledge of HR business processes is preferred
  • Possess an inquisitive mind coupled with a strong business thought process which may result in business process re-engineering to achieve process efficiency and effectiveness
  • Must be hard working, team player and must support the concept of “fun” in the workplace
  • Must have knowledge of MS Office Suite (Word, Excel, Power Point) and MS Project

Corporate Audit Operations Support Resume Examples & Samples

  • Administration regarding audits and system information
  • Ad-hoc requests such as creating presentations on Executive Board Level
  • Support auditors with data research in Mandarin and Cantonese language
  • Creating and updating English training documents/user manuals as needed
  • Audit Manager administration
  • Language certifications
  • Language skills: Fluent in English, German and Chinese (Mandarin/Cantonese)
  • Customer focus and result driven

Operations Support Stage Resume Examples & Samples

  • Understanding and Feasibility Analysis, projection of customer requirements
  • Evaluate and recommend new Tools
  • Interface with Sales team for tools related queries
  • Maintenance of vendor agreements
  • Analyzing performance issues in servers
  • Fine-tuning processes to run with the least jitter
  • Installing, configuring, and deploying fully-distributed Red Hat Linux systems
  • Apache, FTP
  • Kernel troubleshooting
  • Degree in Engineering(ECE/CSE/IT )
  • Engineer - 0-5 years of experience in Telecom/IT wrt Monitoring , System Administration, Troubleshooting exposure in Linux , Windows
  • Senior Engineer – 5 – 8 years of experience in IT/Telecom and facilitates the tools requirement from various customers , System Administration of various Tools, costing of tools
  • Specialist – 8 years and more experience in Telecom/IT , leads the compliance, audit, costing of tools, governance meeting etc
  • Certifications [ Any ] : ITILV3, CCNA, MCSE, Sun Solaris, Linux

Operations Support / IMS Scheduler Resume Examples & Samples

  • 5+ years of experience with scheduling in a professional work environment
  • Ability to display flexibility, initiative, and innovation when dealing with ambiguous and fast-paced situations
  • BA or BS degree or 8 years of experience with technology in lieu of a degree
  • Possession of excellent data gathering, analytical, and problem solving skills

Operations Support Engineer Resume Examples & Samples

  • Technical support for network outages, ensuring clear communication to all parties, acting as the control point for management escalation
  • To ensure the networks are optimized and running at customer agreed performance targets
  • Participate in planning and implementation for successful integration and installation of new features and upgrades in the network and/or management systems
  • Training the Level1 and Level 2 front line on new features deployed in the network
  • Produce and maintain quality standards and documents
  • Liaise with customers and/or vendors as point of contact at senior technical level
  • University degree in telecommunication, IT science or equivalent
  • 5+ years technical experience in at least one of the following areas: maintenance, monitoring, designing, exploitation of telecom or IT networks
  • Working experience in the operational field such as network surveillance & maintenance would be a strong advantage
  • Knowledge of telecom voice, transport or data technologies
  • Hands-on knowledge of telecom multi-vendor equipment (Alcatel-Lucent/Nokia, Ericsson, Ciena, Nortel, Marconi, Siemens, Huawei, etc.) including transport, switching and voice products would be a strong advantage
  • German Language speaking and writing minimum B2 is a prerequisite
  • English speaking and writing
  • Excellent interpersonal skills to work closely with external and internal teams
  • Proactive and methodical approach
  • Ability to prioritize and apply time management principles
  • WDM knowledge
  • IP knowledge is a plus
  • MPLS knowledge is a plus
  • DWDM/CWDM Core, Aggregation PSS-32
  • CWDM Access PSS-4
  • LAN Aggregation OS6900-X72
  • LAN Access OS6450
  • LAN DCN for xWDM OS6860

Operations Support Resolution Representative Resume Examples & Samples

  • 6 Months to 1 Year prior related work experience
  • Strong Customer Service experience mandatory
  • Resourceful, highly motivated, flexible, detail oriented and strong decision-making skills
  • Strong communication, interpersonal and organizational skills
  • Strong product, AS400, Microsoft Office, Outlook and PC skills
  • Professional and courteous phone manner
  • Must be able to perform multiple tasks and should enjoy working in a fast paced environment
  • Shift hours: 11:30am to 8:00PM EST

Operations Support Representative Resume Examples & Samples

  • Research and resolve all inquiries received via phone, urgent logs, held order queues and auto generated e-mail systems pertaining to order statuses and procedures, NSP department, merchandising and marketing, credit providers, delivery complications and shipment tracking. Proactive Customer Service, ownership of issues, follow up and managing workloads to meet individual customer cut off times is a daily requirement. Identifying and meeting individual needs on exclusive/high touch accounts and uniting with Sales to present a “one team” solution to customers
  • Approach all delivery issues by thoroughly investigating the situation to ascertain the steps necessary to fix the problem. This includes putting forth recommendations on how to improve processes or offering alternatives on how to solve problems recorded as trends. Reaching the desired solution may include partnering with various internal customers, departments, vendors or delivery agents
  • When service failures impact customer satisfaction, provide creative alternatives to maintain customer business and avoid returns or cancellations. This frequently involves furniture or technology orders, which carry significant handling costs and out of stock items (including prepaid orders), in which associates need to try to save the sale
  • Exercise sound judgment in motivating other depts, or service providers to work outside of policy to meet our customer’s needs. This sometimes involves deciding to have Staples absorb the cost of any additional service
  • Work all duties assigned and have the flexibility to adapt to changes as new accounts or duties are added to workloads as part of our growth. Also be ready to provide excellent service during disaster recovery service failures, such as tipped trailers, authorization lines down, etc
  • Previous call center experience mandatory/ required, preferably in a fast-paced environment with unpredictable and difficult inquiries
  • Aptitude for understanding and utilizing a wide array of resources and policies
  • Demonstrated ability to make quick decisions and collaborate for a win-win resolution of customer’s problems
  • Able to collaborate with internal and external partners to ensure that each customer service inquiry is resolved efficiently
  • Confidence to communicate clearly and effectively, both written and verbal, to a varied audience that includes customers, sales, vendors and internal Staples departments
  • Must be focused, able to multi-task, possess time management and organizational skills
  • Highly motivated, dedicated and flexible; ability to adapt to a constantly evolving environment
  • Solid computer knowledge of various software applications including, Microsoft Excel, Word, Outlook, Internet, NOMS Order Management System
  • Strong knowledge of the Staples Transportation and Logistics group
  • Strong knowledge of the Staples On-line and/or prepaid orders in Retail environments for when things go wrong

Operations Support Assistant Resume Examples & Samples

  • High School Diploma or GED equivalent is required
  • Demonstrated knowledge of applicable processes, standrads, software, and/or systems
  • Proficiency in Microsoft Office, especially Word, Excel, and Outlook
  • 1+ years experience as a team leader or other supervisory/leadership experience
  • 2+ years experience within the applicable business area

Manager Operations Support Resume Examples & Samples

  • University or college degree. Well-rounded knowledge of the Bank's Sales operations, banking policy, procedures and delivery systems gained through a minimum 5 years management experience
  • Demonstrated excellent analytical abilities, organizational and management skills. Capable of assessing, planning, coordinating and controlling a variety of assignments, while exhibiting sound judgment in all decision making and demonstrating a high regard for the Bank's priorities
  • Conversant in software applications with emphasis on MS Word, Lotus & Excel spreadsheets
  • Skill and desire to keep abreast of system changes, available technologies, policies and competitive influences that are developing for Bank and Subsidiary uses
  • Documented ability to communicate precisely and intelligently in both written and verbal form; ability to negotiate dealings with all levels of personnel throughout the Bank, establishing credibility and rapport
  • Ability to establish and maintain rapport and credibility with Bank Executives
  • French mandatory verbal and written

Operations Support Engineer Resume Examples & Samples

  • Identifies long-term improvement opportunities to improve unit(s) profitability and optimize efficiency. Conducts process operations analysis and economic evaluation using simulation software. Reviews findings with refinery management and secures approval to implement. Exercises judgment in equipment design and process development to compromise between process requirements, economics, operator effectiveness and environment/safety objectives
  • Provides technical input into development and implementation of operator training, operating manuals, Management of Change (MOC) development, hazard and operability reviews (HAZOPs) and piping and instrumentation diagram/drawing (P&ID) verification
  • Interfaces with refinery’s Commercial group to insure unit constraints and yields are accurately reflected in refinery’s linear programming model and disseminates individual unit’s economic values to Operations and refinery management
  • Must have physical ability to perform all essential job duties and work extended hours, including nights and weekends in process operations environment. Work may be conducted during periods of inclement weather. Must have physical ability to access all areas of the refinery including use of stairs and/or ladders to inspect critical process and mechanical equipment. Must be available to respond to upset conditions during off-hours
  • Minimum 3 years process engineering experience in petroleum refinery required
  • *This position is part of an Engineering Technical Ladder with multiple levels. The successful candidate will be placed at a level commensurate with experience and qualifications.**

Operations Support Engineer Resume Examples & Samples

  • Supporting the identification, development and improvement of system operation and maintenance processes/products
  • Performing system data trending & performance analysis
  • Supporting system problem/anomaly resolution
  • Serving as lead focal point for assigned engineering subsystems
  • Investigating and diagnosing unexpected system signatures
  • Supporting the coordination and execution of system maintenance tasks and other engineering events
  • Maintaining proficiency in initializing and upgrading the system simulator
  • Coordinating across the E1/E2 organization, with the customer, and with our auxiliary system partners to diligently accomplish all tasks
  • Creating, maintaining and providing team training on a variety of system topics
  • Potentially providing periodic intervals of 24/7 on-call support in both leading and supporting roles to resolve system issues with minimal impact to operations
  • Identifying and implementing new or improved tools and processes to increase team efficiency
  • Self-motivating with the ability to proactively complete assigned tasks
  • Ability to effectively interact with a variety of stakeholders including factory engineers, management, sub-contractors, trainees and the customer
  • Bachelor’s degree in Engineering (Aerospace, Electrical or Mechanical preferred) or Scientific discipline plus minimum 2 years relevant technical and real-time operations experience
  • Ability to work at a government facility within a multi-contractor badgeless team environment
  • Knowledge of relevant systems/subsystems (based on interview)
  • Ability to obtain/retain TS SCI clearance with current SSBI and counter intelligence polygraph is required for this position
  • Ability to successfully complete a multi-month System Training class administered by the program
  • Familiarity with tcl/tk and/or Perl/tk scripting languages, MATLAB, and/or other analysis and trending tools is strongly desired

Operations Support Stage Resume Examples & Samples

  • Handle 1st level customer compliant issues
  • Management of and trending of customer faults CPM trouble ticket queues
  • Escalate and co-ordinate assurance visit with Field Technician
  • Produce accurate and current work instructions
  • Available business days from 8 to 8 rosters for customer Incident support
  • Directly report to Ericsson’s Customer Services Manager
  • Proactively identify, initiate and implement best practices
  • Proactively monitor the provisioning mailbox
  • Complete and update all provisioning activities for the day
  • Actively monitor new orders from customer and load them in to Ericsson system
  • Ensure all provisioning activities are appropriately routed for the day
  • Work closely with external stakeholders to ensure all tasks for the day are completed within the allocated time frame
  • Work closely with Ericsson Australia contacts (Front Office and Back Office) to ensure Ericsson Managed Service operational commitments are met
  • Proactively identify potential issues for provisioning
  • Diploma or Bachelors Degree in Computer Science or related qualification
  • Good networking background
  • Basic understanding of running commands on UNIX/Linux would be an advantage
  • Experienced in Windows, Reporting and Microsoft Office
  • Knowledge of Radio Frequency (RF) would be considered an advantage
  • Pro-active approach to work and ability to resolve issues in a timely manner
  • LI-PK2

Materials Operations Support Resume Examples & Samples

  • Previous knowledge of SAP or similar ERP systems
  • Good team player with flexible approach and effective interpersonal skills
  • Knowledge of Six Sigma or equivalent techniques
  • Previous experience / interaction with suppliers/ vendors

Operations Support Engineer Resume Examples & Samples

  • Assist the O&M engineering team to assimilate a complex new system. Support the identification, development and improvement of system operation and maintenance processes/products
  • Develop training material and certification requirements for operators against complex engineering subsystems. Develop procedures and training material for system maintenance tasks and other engineering events
  • Define operator proficiency tasks required to initialize and upgrade the system simulators
  • Define system data trending & performance analysis
  • Investigate and diagnose unexpected system signatures. Support system problem/anomaly resolution
  • Obtain and maintain certification for all crew positions
  • Identify and implement new or improved tools and processes to increase team efficiency
  • Basic qualifications for a Level 3 are: a Bachelor’s Degree in a STEM discipline with 5 years of experience, Master’s Degree with 3 years of experience, or 0 years of experience with a PhD
  • Basic qualifications for a Level 4 are: a Bachelor’s degree in a STEM discipline with 9 years of experience, Master’s degree with 7 years of experience, Ph.D. with 4 years of experience
  • Experience in complex system assessment/analysis; with exceptional trouble-shooting skills and attention to detail
  • Strong verbal, written, and interpersonal skills; ability to effectively interact with a variety of stakeholders including factory engineers, management, sub-contractors, trainees and the customer
  • U.S. Citizenship required. An active TS/SCI clearance based on current SSBI (within 5 years) is required for this position
  • Knowledge of system / software development life-cycles and agile development practices
  • Experience determining whether or not the system performance meets mission requirements
  • Experience with high-level coding languages and scripting/interpreted languages, such as C/C++, Visual Basic, Java, JavaScript, HTML, Python, Perl, Shell Script, bash, and awk
  • Familiarity with MatLab, Nagios, ClearQuest, ClearCase, Oracle, MySQL, and SharePoint, or related applications
  • Proficiency with MS Office applications (e.g., Project, Word, Excel, PowerPoint, Access, Visio)

Marketing Operations Support Resume Examples & Samples

  • Consult regularly with members of functional areas including: marketing, planning, merchandising, creative, web content development, and product management
  • Meet project requirements, test timelines, and successfully assist in bringing projects to life
  • Be main point of contact for Workfront for projects and training
  • Process Workfront requests; enter schedules and timelines and ensure that project requests have all info necessary before kickoff
  • Demonstrate adaptability to sudden changes in scope, schedule, or technical impacts of project timelines, and the focus to provide guidance through changes and tight deadlines
  • Conceptualize a project from start to finish, and anticipate and mobilize creative expertise to bring the vision to life
  • Evolve current processes and efficiently roll out features to users
  • Run 3 weekly meetings; Weekly Production Sync and 2 Kickoff Meetings
  • Schedule new meetings with teams as needed to create new processes
  • Track in-progress projects and follow up with teams as needed
  • Ensure that project deadlines are met and that assets are delivered on-time

Administrative Operations Support Resume Examples & Samples

  • Knowledge of PC operations and other related database applications
  • Must be proficient in and have at least 3 to 5 years direct and active experience with MS Office applications (Outlook, Word, Excel and Power Point)
  • Must possess and maintain a valid drivers license and be insurable by the company insuance carrier

Operations Support Engineer Resume Examples & Samples

  • Degree in mechanical engineering
  • Working towards chartered status
  • Understanding of the offshore written Scheme of verification
  • Inspection background
  • A mechanical maintenance background
  • Practical hands on experience
  • Ery proactive
  • Able to work on own

Operations Support Resume Examples & Samples

  • Pharmacy Inventory
  • Operating a forklift and lifting up to 30 pounds
  • Packaging and shipping items
  • Working with cold packing technology
  • Ability to operate a forklift and climb ladders
  • Ability to lift up to 30 pounds
  • Must be able to stand in a stationary position for over 8 hours
  • Must be willing and able to work SECOND shift
  • Equipment certified
  • Inventory experience
  • Packing and shipping experience in a mail order or similar facility
  • Pharmacy experience would be a plus

Operations Support Engineer Resume Examples & Samples

  • Communication and cooperation with international customers and data providers
  • Monitor connectivity and market data feeds within the SunGard’s market data networks
  • Monitor error alerts from various systems
  • Correctly escalate customer issues to appropriate resources for additional assistance when needed
  • Adhere to production and change control rules relating to implementation, trouble-shooting and outage resolution

Operations Support Engineer Resume Examples & Samples

  • Operational aspects of the Offshore Written Scheme of Verification, including day to day support of the process for
  • ICP comments and anomalies
  • ICP Operations focal point – support of ICP field visits and verification activity
  • Maintenance Deferral
  • Degraded Safety Critical Elements
  • Onshore Performance Standards for Safety Critical Elements
  • Initially supporting and coaching the process as it is rolled out
  • Day to day support to the process once established
  • Support the interface between Hub Technical Authorities and Operations
  • Liaise
  • Become the Hub focal point driving and embedding the Maintenance Excellence implementation both onshore and offshore
  • Develop and embed an MCRS to support the Maintenance Excellence dashboard
  • Provide a two way conduit between shift and maintenance teams to raise the understanding of Asset Integrity and Maintenance Excellence processes
  • Working with the Operational Excellence Coach develop, refine and embed MCRS process and other OE initiatives within the Hub
  • On a daily basis liaise with the operations teams both onshore and offshore
  • Take guidance and regularly report to Maintenance Excellence lead E&P

VP Value & Clinical Operations Support Resume Examples & Samples

  • Provide executive level leadership, strategic direction and recommendations over areas of accountability
  • Identify and recommend strategies in areas of accountability to improve financial performance
  • Escalation of unresolved barriers, roadblocks etc
  • Lead other activities as assigned that improve care to our members
  • Ensuring that Kaiser Permanente (KP) is positioned to maintain ongoing regulatory compliance across the continuum of care, including NCQA accreditation, Joint Commission accreditation, Medicare 5 Star compliance, DMHC / DHCS / CDPH and CMS care delivery compliance
  • Develops and monitors the payroll, non-payroll, and capital budgets and expenditures for assigned areas
  • Supporting efforts to improve “pipeline” of new hires, retention strategies and other staff
  • Tracking, analyzing, and addressing repatriations from care in facilities outside of KP
  • Leads regional projects for clinical operational improvement
  • Minimum ten (10) years of experience in a high level administrative capacity with accountabilities in the following areas: hospital or continuing care operations, administrative clinical management, LMP relationship collaboration and KFH/HP/SCPMG partnering

Operations Support Coordinator Resume Examples & Samples

  • Understanding and appreciation of key purchasing principles
  • High level of computer literacy, including all standard Microsoft packages
  • High energy levels; creative & inquisitive
  • Ability to work well under pressure and to stringent deadlines
  • Ability to handle a number of tasks, along with core projects, at any one time

Computer Operations Support Resume Examples & Samples

  • *Overnight 8 pm – 6 am (Wednesday – Saturday)**
  • Monitoring of daily and nightly batch cycle via various batch scheduling utilities (NETBATCH and UC4)
  • Monitor all incoming and outgoing transmissions to clients, vendors, and internal systems (over 15,000 a day)
  • Application and system monitoring in Production, TEST, UAT and DR environments
  • Experience with HP Nonstop (Tandem) a must (tacl/netbatch/tal)
  • Experience with Windows/Linux/Unix
  • Experience with Connect Direct (NDM), MQ, FTP, PROGNOSIS, VTS (Virtual Tape System)
  • Solid understanding of SQL
  • Basic trouble shooting required
  • Must be able to work well under pressure and with urgency

Operations Support Representative Resume Examples & Samples

  • Monitor supply schedules after fixture, report progress and any operational issues to brokers
  • Obtain relevant data and provide reports to all concerned
  • Monitor and update vessels arrival status
  • Coordinate, prepare, execute and disseminate flow of price & port information
  • Assist both sales & administration in ensuring correct, up-to-date paper trail of fixtures in the order system
  • Ensure that post-delivery check is in place and accurate

Operations Support Representative Resume Examples & Samples

  • Identify availability and location of lubricants at any location worldwide, arrange delivery to vessel via local agent, report progress and any problems to the sales team
  • Be the main “go to” contact for internal placing of sales orders from any other departments i.e. brokers etc
  • Process/Monitor all orders placed to ensure product availability/smooth delivery to vessels by liaising closely with ship agents/ service providers/transporters/suppliers
  • Working with inter-region offices/ suppliers across Asia Pacific for sales inquiries
  • Maintenance of Customers/suppliers in system after obtaining approvals
  • Assist both sales and administration in ensuring correct, up to date paper/email trail of fixtures
  • Inputting prices for invoicing, ensuring accuracy of billing
  • Preparation of export documentations such as proforma invoice/ packing list & familiar with logistics procedures
  • Generation of weekly reports for Sales team
  • Assist collections department on accounts for payment when necessary
  • Liaise with technical department to follow up customer questions
  • A High School Diploma and above
  • 2-3 years’ experience in a customer support role; preferably supporting a sales team
  • Experience in the marine, shipping or oil industry is a plus
  • Organized, meticulous, task oriented and strong sense of urgency
  • Must be able to follow policies and procedures
  • Strong interpersonal and communication skills. At ease working in multicultural environment and has the ability to interact effectively with individuals at all levels in the organization
  • Ability to work after office hours and/or weekends as required

Operations Support Associate Resume Examples & Samples

  • Perform service centre administrative functions for virtual service centres, including updating shipment information, billing, OS&D, imaging, updating deliveries, working reports
  • Track status of shipments and monitor shipment cycle to ensure service expectations are met
  • Correspond with internal and external customers for shipment activity from virtual service centres
  • Ensure appropriate and timely customer service
  • Build successful relationships with cartage vendors
  • Must possess high school diploma or equivalent
  • One year of transportation, customer service, or other directly related experience
  • Demonstrated time management, attention to detail, organizational, interpersonal and multi-tasking skills
  • Excellent written and verbal communication skills (both written and verbal)
  • Strong computer skills, including a proficiency with Microsoft Office (Excel, Word)
  • Experience and ability to use FedEx Freight core operational computer systems and applications, preferred
  • Knowledge of company policies and procedures, including administrative processes (i.e. billing, customer maintenance, OS&D, appointments, etc.), preferred

Operations Support Assistant Resume Examples & Samples

  • Checks and codes invoices in SAP prior to approval, then forwards to Corporate. Ensures all A/P processes run timely and efficiently. Sends completed vendor requests to Corporate for set-up process
  • Answers incoming calls and routes as appropriate. Serves as primary point of contact when field personnel are not available. Locates field personnel via cell phone/satellite or relay message from the control center. Gathers, checks and routes expense reports/purchase card expenses to Corporate via overnight delivery
  • Manages all incoming/outgoing mail and UPS packaging/shipping. Maintains postage meter and inventory of office supplies. Reconciles all shipping/postage accounts to include daily post office runs
  • Maintains and updates all DOT and compliance records for operations staff efficiently and accurately. Ensures all time sheets are received, balanced and approved prior to submission to Mandan staff for entry into SAP. Maintains limited personnel files with copies of timesheets, expense reports, etc. Created driver qualification files as needed
  • Manages PHH monthly process to include fuel cards expenses, reconciliations, updating drive and setting up pins. Enters run tickets in STARS system. Places orders for FRC’s and safety equipment. Maintains monthly inspection books for all pipeline employees, reconciles at year end and prepares their DOT, OSHA and other compliance files
  • Minimum High school diploma or GED required
  • Minimum of 3 years general office experience required

Operations Support Resume Examples & Samples

  • We are hiring an operations support role within the Paint Shop to enable the growth of the sites key components such as Fan Cases, Fan Mid Shafts and Fan Blades
  • The paint shop team carry out tasks on components within the Component Repair Wales (CRW) team
  • Tasks include preparing, masking and painting a wide variety of components
  • This team conducts paint work on Fan Mid Shafts which is globally unique to the Wales shop
  • Ability to operate as a cell/team conducting work end to end on components
  • Preparing, masking and painting a wide variety of components
  • There are 11 people in the team and therefore working well together is essential
  • Prior industrial paint experience is essential
  • Previous paint experience can come from a broad spectrum of backgrounds including but not limited to the motor or other aviation industries
  • Previous masking experience is essential
  • Previous experience of working in a large, diverse team
  • Excellent communication skills, the ability to get on with colleagues and communicate priorities as required
  • Engineering background advantageous

Bank Operations Support Resume Examples & Samples

  • Minimum of 2 yrs day to day working knowledge of a Microsoft OS-based server/client environment, IBM iSeries environments, or a Unix-based OS
  • Experience in troubleshooting file transmission issues, typically using FTP or SFTP
  • Experience working with security certificates for HTTPS or other SSL encrypted communications
  • Experience working with Apache or IIS web servers
  • Experience in troubleshooting LAN/WAN network connection issues
  • Experience in troubleshooting network printer connection issues
  • Knowledge of FIS' products and services highly desired
  • Knowledge of financial services industry highly desired
  • Willingly shares relevant technical and/or industry knowledge and expertise to other resources
  • Demonstrated ability to persuade and influence others on the best approach to take
  • Is resourceful and proactive in gathering information and sharing ideas
  • Occasional on call night and weekend support rotation

Partnership Operations Support Resume Examples & Samples

  • Complete documentation, initiate and manage compliance, risk, finance, pricing and other internal processes required to onboard partner clients
  • Act as liaison between business lines and contract team to facilitate the completion of partner agreements
  • Perform ongoing review of partner contract, risk and compliance obligations to ensure they are being met. Flag contracts due for renewal to managing business lines
  • Manage partner pipeline reporting, monitoring of results and contract fulfillment
  • Ensure procurement requirements are identified and adhered to
  • Keep informed of regulatory and legislative changes affecting partner operations. Review active partner contracts for contract fulfillment
  • Establish and maintain working relationships with internal business partners to act as an essential resource for CPS
  • Must feel comfortable communicating cross-functionally within the organization
  • Ability to manage multiple initiatives simultaneously while meeting deadlines

Operations Support Resume Examples & Samples

  • Knowledge of shell scripting, Oracle and/or MS SQL Server, Perl and/or Visual Basic (Experience a plus)
  • Knowledge of the configuration management process including implementation and tracking of migrations to client environments
  • Practical problem solving and strategic thinking skills; critical thinker with excellent judgment and initiative
  • Understanding of adhering to contractual Service Level Agreements
  • Strong commitment to maintaining professional, trusted client relationships
  • Strong interpersonal skills, including the ability to work across the organization and interact effectively at all levels of management and peers
  • Ability to take responsibility/ownership for decisions, seeking advice where appropriate
  • Strong written and oral communication skills. Ability to provide clear, effective communication regarding technical issues and impact to client business
  • Time management, attention to detail, expectation setting and organizational skills to provide solid service management
  • Ability to work on own initiatives with minimal management supervision
  • Flexibility to work with clients and support teams across time zones
  • Comprehensive knowledge of Microsoft Office Products
  • Knowledge of automated job scheduling tools
  • Familiarity with a multi-tiered architecture and network connectivity
  • Unix

Operations Support Assistant Resume Examples & Samples

  • Assists in implementing the local Safety, Health and Worker's Compensation Program
  • Coordinates facility matters with the General Services Administration, Leaser, contractors and other building occupants
  • Assists with the administration of the Emergency Preparedness Programs, Continuity of Operations Plan (COOP) and Occupant Emergency Plan (OEP) Programs
  • Assists with the safeguarding of physical security and secure property of the office by issuing access and maintaining local office Access Control Systems and logs as necessary
  • Assist with the management of our First Aid with AED and CPR Program
  • Assists with duties assigned to the telework program, by assisting the Telework Coordinator
  • Maintaining subject matter files, technical instructions, and/or operating procedures

J Future Operations Support SME Resume Examples & Samples

  • Facilitate and support detailed planning, research, and analysis for Counter-Terrorism (CT) and Counter-Weapons of Mass Destruction (C-WMD) Contingency Planning working groups
  • Lead and support regional, trans-regional, and crisis action planning efforts in support of GCCs and USFK SOF requirements
  • Facilitate and lead USSOCOM’s “Coordinating Authority” responsibility in support of the National Military Strategic Plan to Counter Trans-regional Terrorist Organizations
  • Facilitate and lead Global Synchronization of SOF (GSOS) in support of the Global Campaign Plan for SOF (CP GSO)
  • Update the Global Special Operations Synchronization Process (GSOS)

Operations Support SME Resume Examples & Samples

  • 1208 Operations Support SMEJob Description
  • Provide subject matter expertise to the Section 1208 Lead Program Manager regarding 1208 authority areas of interest
  • Provide support to information management for the 1208 program via the USSOCOM portal
  • Plan, organize and execute periodic operational and administrative workshops to inform and train 1208 project managers
  • Prepare and staff executive reports through USSOCOM HQ to the Office of Secretary of Defense
  • 10 years’ experience in the Military Decision Making Process, deliberate and crisis planning, and the Joint Operational Plans and Execution System procedures
  • 5 years’ experience working Concepts of Operation and Expense Authorization Documents
  • Completed, one Joint Staff, combatant command, or multi-national staff tour Graduated from a Joint Professional Military Education course, Intermediate Development Course or a Senior Professional Military Education Course
  • 5 years’ experience working with USSOCOM, subordinate organizations, DOD, and knowledge of each military U.S. military service’s roles and missions

J Future Operations Support SME Resume Examples & Samples

  • 3 years’ experience in strategic-level planning (e.g. operational design, military decision making process, contingency plan development, etc.)
  • Completed, one Joint Staff, combatant command, or multi-national staff tour
  • Graduate of a Joint Professional Military Education course, Intermediate Development Course or a Senior Professional Military Education Course
  • 5 years’ experience using communication skills, both written and oral, to include preparation of written products for senior leader (general officer/flag officer/senior executive service level) use and the ability to communicate at all levels in a highly professional manner

Coordinator, Logistics Operations Support Resume Examples & Samples

  • Minimum 1 year of related work experience required
  • Knowledge of financial, accounting, purchasing, budgeting and management practices
  • Knowledge and expertise of daily operations and maintenance
  • Understanding of federal, state, and local code compliance and company policies and procedures
  • Planning and organizational skills along with sound decision making
  • Ability to analyze and interpret reports, documents, and statistical data
  • Ability to work well with other individuals and groups

Operations Support Coordinator Resume Examples & Samples

  • Booking manufacturing orders on Movex
  • Batch History review at Subassemblies and Final Batch History Record Review
  • Liaise with all relevant BCBL departments on new or improved product transfer to the operations group
  • Support of procedural updates, preparation for audits, complaint investigation, NCPR, Deviations as required
  • Backup to Movex Inventory Control and Liaison with planning on weekly manufacturing schedule
  • Diploma or Degree in Science with a minimum of 3 years experience in the healthcare industry or 5 years experience in similar Manufacturing or Quality
  • Ability to prioritize objectives in alignment with company goals
  • Strong interpersonal and communication skills are essential
  • Ability to work on own initiative does not require supervision
  • Experience in Regulatory/ Quality System Requirements as per IVD Directive (CE Mark) and ISO standards
  • Can communicate effectively with all levels within the organisation
  • Promotes and ensures customer satisfaction through the development of professionalism and efficiency in the department
  • Ability to manage change effectively

DC Operations Support Coordinator Resume Examples & Samples

  • Coordination and supporting people and safety
  • Proven ability to make recommended changes to continuously improve existing administrative processes to enable Leaders to Lead, spending more time on the floor while ensure critical administrative duties are attended to
  • Ability to escalate for support as required
  • Minimum 3 years’ experience in an administrative role
  • Ability to juggle multiple tasks simultaneously
  • Highly developed interpersonal skills
  • Will be required to be flexible in location to support Toronto Operations

Operations Support Engineer Resume Examples & Samples

  • Bachelor’s degree in a STEM discipline with 9 years of experience, Master’s degree with 7 years of experience, Ph.D. with 4 years of experience
  • U.S. Citizenship required. An active TS/SCI clearance based on current SSBI (within 5 years) is required for this
  • Experience with high-level coding languages and scripting/interpreted languages, such as C/C++, Visual Basic, Java,

Operations Support Engineer Resume Examples & Samples

  • Ability to research, analyze, prioritize, problem solve, and work several tasks concurrently with minimum supervision
  • Working knowledge of Ruby on Rails and Python
  • Experience with LAN Management & Network Practices to include: Network system performance monitoring and analysis; Computer, server, and network security troubleshooting; supporting network communications, cabling, software, routing, and data backups; and Atlassian Confluence wiki-based system software technology, clients, and servers
  • Understanding of computer systems, computer networks, mobile networks, and RF technology along with a familiarity with clandestine technical collection capabilities and field operations
  • Understanding of current network security technologies
  • Working knowledge of clandestine, technical, and overt collection capabilities and methods and the relationship of intelligence gaps
  • Working knowledge of operational tradecraft skills, application collection tools, and the laws and regulations governing operational activities

Operations Support Intermediate Analyst Resume Examples & Samples

  • Has supervisory experience in back-office operations
  • Leadership Qualities with good communication and interactive skills. Able to be decisive in high-pressured environments
  • Web savvy and have strong PC skills
  • Strong team player who is prepared to work in a challenging environment and able to work independently
  • Thinks “out of the box” to find innovative solutions to problems

Operations Support Resume Examples & Samples

  • Technical Support
  • Provides tier 1 support and triage for IBX system, process, install and technical issues, including reviewing escalations, identifying problems, determining type of issue and triaging to other teams (e.g., whether to resolve within IBX or send to supervisor or global team)
  • Process Support/Optimization
  • Participates in cross-functional teams to review business and/or technical processes within the IBX, refine or make suggestions for continuous improvement and support implementation of changes Systems Support
  • Identifies systems issues (e.g. business system bugs on functionalities, buttons, training gap), making recommendations for and managing the implementation of solutions Data Support/Analysis
  • Audits data and issues within the IBX (e.g., local practices/operations against system requirements/Global Charter), creating custom reporting to further understand and analyze the issue, and recommends corrective actions/resolutions; assesses validity and integrity of data being used
  • Documentation - Authors documentation (can be technical & non-technical) (e.g., technical specifications and standards, SOPs, articles, reports and user manuals) and serves as content owner for standard operating procedures and SME for Global Process Library Training
  • Assists in facilitation of user acceptance testing (UAT) for deploying system and process enhancements to production (e.g. Siebel releases, UI/functional testing)
  • Mentors junior team members
  • Plans, coordinates and monitors projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)

Operations Support Representative Resume Examples & Samples

  • Providing information to employees, managers, HRs regarding Military Leaves, Adoption Reimbursements and Time & Attendance Policy issues
  • Performing analysis on related issues and determining required actions
  • Managing policy related transactions and inquiries
  • 4 year college degree preferred or 1-2 years of equivalent work experience
  • Excellent organizational skills and knowledge of Excel and Word
  • Knowledge of Work brain workforce management system is a plus
  • Preferred knowledge of Peoplesoft/Oracle HRMS System

Operations Support Resume Examples & Samples

  • Action Script & Flex - Eclipse AXDT
  • Java SE - Swing
  • JSP + Java SE / advanced
  • PHP / advanced
  • Linux shell scripting / advanced
  • C++ / advanced
  • AJAX
  • Template Matching
  • Oracle VM
  • Priority setting to resolve conflicting goals with restricted resources
  • Result oriented with good skills in leading and motivating people and conscious of responsibility
  • Flexible and responsive to changing work patterns and demands
  • A thorough and methodical approach to work
  • Highly developed skills in interpersonal communication
  • Highly developed skills in knowledge sharing by actively contributing knowledge, experience and skills to create a learning culture

Operations Support Assistant Resume Examples & Samples

  • 3-5 years experience in banking operation, Operational process management
  • Prior work experience in a related job that would provide a good understanding of activities, policies, procedures, and concepts of the work area
  • Should have good comprehension skills and be attentive to details

Digital Operations Support Resume Examples & Samples

  • Own end-to-end eCommerce return flow in Switzerland: this includes accepting, logging and monitoring each customer return
  • Ensure all returns are processed through associated VF systems
  • Ensure that customer refunds are issued and inventory levels managed accordingly
  • Manage stockroom and escalate potential overstock issues in a timely matter
  • Act as point of contact for other business functions for inbound and outbound flow
  • Test new processes/enhancements to logistics flows when needed
  • Manage shipments (pick, pack, weigh), create supporting documentation (invoice, COO etc.) and liaise with carriers to send returned items back into EU distribution hubs
  • Support on various digital development initiatives (data analysis, meeting coordination, development of power point presentation etc.)
  • Language skills: Fluent English language is essential - both written and verbal
  • Analytical Skills: Good working knowledge of computer systems with emphasis on MS Office software (Excel, Power Point and Word)
  • Able to work as part of a team and individually when required
  • Dynamic, flexible and eager to learn
  • Physically able to prepare packages for shipments and manage shelf stock
  • Experience: 6 -12 months experience in digital or ecommerce is desirable but not essential
  • Education: University Degree in Engineering, Computer Science or Business Administration is desirable but not essential

Rohq-hrss-operations Support Intermediate Analyst Resume Examples & Samples

  • 80% Production Activity (e.g. Problem Solving, Meetings, Risk/Control, Audit Management, Peer reviews)
  • 10% Customer Activity (e.g. senior management)
  • 5% Participate in Re-engineering projects and provide guidance on R&C matters
  • 5% People Relationship (e.g. Training team members on R&C topics)

Operations Support Resume Examples & Samples

  • Telephonic patient monitoring for scheduling member’s first orders
  • Handling of clinical information and brief case management with Pulmonary Arterial Hypertension drugs
  • Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits
  • Serve as Single Point of Contact (SPOC) for high touch centers/physicians as well as field representatives for new patient starts
  • Triage incoming telephone calls as appropriate based on caller’s needs
  • Assist in redirecting images, co-pay issues, and corrections
  • Perform benefit investigation for new PAH patients
  • Manage and track referrals within the department
  • Research and resolve escalated or complex problems as assigned by leader or as escalated by team member
  • Serve as subject matter expert to less experienced team members in processes and procedures, resolution of issues, and ESI systems

IT Operations Support Resume Examples & Samples

  • Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc
  • Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services
  • Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications.Search Jobs US

Operations Support Assistant Resume Examples & Samples

  • Position requires strong communication skills
  • Ability to comprehend information, ability to work with a sense of urgency and meet deadlines and the ability to provide feedback to supervisor and other level 's of management
  • Must be able to thoroughly understand strategy and policy and procedures. Will assist in training of staff and maintain own self development. Other duties will also be required as assigned by management

BC Operations Support Spec Resume Examples & Samples

  • Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards
  • Mirror all billing systems actions in web tools like Salesforce.com
  • Experience with 10-key, telephone, and personal computer
  • Prior customer service or dispatch experience
  • Knowledge of billing system, SFDC, NYROC, Eventrak and OMSE a plus

Production Operations Support Engineer Resume Examples & Samples

  • Problem Determination / Resolution : Work with the Operational teams to troubleshoot & identify root cause of issues and implement solutions to prevent future occurrences
  • Flexibility: Handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first
  • Build Efficiency: Identify, recommend, and implement long term changes to continuously improve applications’ reliability and performance. Simply, automate and improve our methods to build more efficiency
  • Communication: Build strong relationships with other teams through clear & concise communication, delivery and domain knowledge
  • Successful completion of a degree in computer science or related IT field preferred
  • 3+ years’ experience in Web based applications
  • Basic understanding of the Web Server (Apache) and App Servers (JBoss or Tomcat)
  • Basic understanding of e2e flow of a Web HTTP request
  • Basic understanding of DNS, CNAMEs, Firewall etc
  • Basic understanding of Unix / Linux Operating System & hands on with unix commands & regular expressions
  • Familiarity with content delivery networks (Akamai Web Application Accelerator experience preferred) & load balancing devices (F5s)

Citibank Berhad Kl-operations Support Intermediate Analyst Resume Examples & Samples

  • 80% Production Activity (eg Problem Solving, Meetings, Risk/Control, Audit Management, Peer reviews)
  • 10% Customer Activity (eg senior mgmt)
  • 5% People Relationship (eg Training team members on R&C topics)
  • Strong understanding of operations management (preferred but not required)

Office Operations Support Resume Examples & Samples

  • FACILITIES: Responsible for the operational sustainment of office spaces; Serves as PDSAS representative to Pentagon building operations manager; requests recurring service, preventative maintenance, repairs and /or infrastructural operational malfunctions
  • INFORMATION SYSTEMS: Serves as organizations alternate client support administrator
  • Acts as liaison between staff and AF Cyber Ops and 844th desktop support. Provides Video Teleconferencing IT system support, trouble shooting, repair, maintenance, and escalation service support
  • MEETING SUPPORT: Maintain, schedule and operate the PDSAS’s meeting, and conference facilities & equipment. The Contractor shall assist with meeting preparation, IT requirements, and administrative support to all hosted meetings, conferences, and events at any PDSAS location or contractor provided (SAIC) venue
  • Administrative Record Project Lead experience
  • Information Technology experience

Operations Support Assistant Resume Examples & Samples

  • Retrieving information from other software systems (e.g., databases, spreadsheets, graphics, and word processing), analyzing data for inclusion in reports and publications
  • Preparing personnel actions, providing benefits information, serving as timekeeper, coordinating and scheduling training, and maintaining records
  • Tracking and providing information regarding employee and labor relations matters, performing various tasks to assist in administering these programs

Operations Support Tier Resume Examples & Samples

  • 1+ years recent experience with basic networking and internet troubleshooting
  • 3+ years recent experience as help desk or desktop technician
  • 2+ years recent experience with documentation and process driven environment

Mgr Operations Support Resume Examples & Samples

  • Supervise coordination of the Corrective Action/ Self Assessment Program/Performance Indicators for Operations
  • Establish and maintain consistent Operations procedures, policies, and direction consistent with fleet goals and initiatives
  • Periodically assess the effectiveness of plant Operations
  • Manage special projects and initiatives important to improvement in Operations performance
  • Supervise implementation of the fire protection program
  • Provide budget oversight
  • Identify, develop, and implement industry best operating practices in conjunction with all Exelon sites

Inside Operations Support Resume Examples & Samples

  • Responsible for the successful implementation and execution of the Winsupply & Johnson Controls strategic plan under the direction of the National Account Manager for specific National Account
  • Program support for National Account
  • Program tracking and reporting
  • Marketing Support
  • On-Boarding of Winsupply Local Companies
  • Open Globe support
  • ProRewards Implementation
  • Coordinates monthly webinars, conference calls, blitz training, team meetings, and annual National Account trade shows. Collaborates with IT team in program development and updates to support program tracking
  • Work with the Unitary Regional Sales and Marketing team to manage and track marketing programs for their customers
  • Collaborate with IT organization to provide infrastructure updates and program set-up
  • Coordination of Elite Customer Tour Programs to various UPG Manufacturing Facilities

INL Operations Support Coordinator Resume Examples & Samples

  • The Operations Support Coordinator (OPSCO) reports directly to the Regional Lead OPSCO as part of a small, regionally focused operational planning and support team. Serves as the #2 leader on the team
  • Coordinates operational support to multiple OCONUS sites within his geographic area of responsibility
  • Lead Operations planner for future projects and contract efforts in his geographic area of responsibility
  • Acts as the Regional Lead OPSCO in his absence
  • Maintains full Situational Awareness of current operations and planned future operations. Supports as needed and coordinates the resolution of issues impacting current and future operations
  • Responsible for maintaining a continuous and accurate picture in his area of responsibility regarding
  • Location of assets and personnel
  • Operations Status
  • Significant Events
  • Current and future missions
  • Plan, coordinate, monitor and controls ferry flights moving between the CONUS and OCONUS Sites within his assigned Region
  • B.A./B.S. degree from a four-year college or university in a related field and/or combination of education and related experience
  • Minimum ten (7) years of experience in flight operations, flight operations planning, support, scheduling and coordination in both international and domestic settings
  • Minimum 3 years experience in leadership/management positions in flight operations
  • Strong English speaking and writing communication skills
  • Teamwork - Builds alliances, partnerships & collaboration with others including those different from him/her; deals tactfully with others; assumes helps with a variety of team roles
  • Expense Management - Plans budget appropriately, uses sound judgment; analyzes operation for improving expense efficiency; demonstrates knowledge of financial process & results
  • Leadership - Builds commitment to team, company, mission & customer through effective & frequent communications; promotes an environment of trust; fosters a respectful, energetic & positive work culture

INL Operations Support Coordinator Resume Examples & Samples

  • Manages all contract personnel and activities (operations, maintenance and logistics) at the assigned Forward Operating Base (FOB) in order to deliver safe, efficient and comprehensive aviation support to the DoS
  • Manages, tracks, reports FOB operational, training and support activities
  • Responsible for tactical leadership and acts as a primary architect to shape the strategic direction of all operational activities and resources at the FOB Site
  • Coordinates with Country Site functional leaders to address disciplinary issues in country and recommend disciplinary action
  • Ensures Air Mission requests are consistent with and in support of contract obligations
  • Manages crew schedules to ensure assignments are in accordance with personnel qualifications for type of aircraft, DoS safety and operational regulations and company policy
  • Ensures required operating reports, such as submission of pilot training and proficiency records, flight schedule reports and all other documents are submitted to the functional managers in a timely manner to meet company and customer time lines
  • In coordination with the Country Site Manager and other Functional leaders, helps develop, manage, and represent all AAR INL programs in the assigned country, ensuring high levels of accountability and program success
  • Maintains strong relationships with supported HN organization, DoS personnel, associate contractors and vendors
  • Performs supervisory responsibilities in accordance with the organizations policies and applicable laws
  • Maintains Pilot qualification and routinely flies assigned mission aircraft as follows: CH-46 PC
  • Minimum of five (5) years of flight operations management experience
  • Minimum of one (1) year performing duties with similar responsibilities managing aviation operations
  • 1,500 hours of military total pilot time and is a NVG qualified pilot
  • Possess a thorough knowledge of HN, ICAO and Federal Aviation Administration regulations and other appropriate guidelines pertaining to the contract operation
  • Strong English speaking and written communication skills

INL Operations Support Coordinator Resume Examples & Samples

  • Manages the operational planning and joint mission coordination with the supported Host Nation organization(s)
  • Ensures all contract requirements are fully coordinated and integrated with the supported HN Organizations and safely and effectively accomplished in accordance with customer established standards and operating procedures
  • Spanish Language and Reading Level 2 qualified
  • Fluent in Spanish for Central and South America position(s)

Operations Support Resume Examples & Samples

  • Collect, analyze and interpret trend information to address and resolve non-routine business-related concerns
  • Comprehensive knowledge of claims processes and customer service standards preferred
  • Experience with the Claims Administration System (CAS) preferred
  • Associate’s or Bachelor’s Degree in Business, Finance or a related field

Operations Support Spec, Senior Resume Examples & Samples

  • Serves as liaison between department and business partners, both internal and external
  • Identifies, evaluates, recommends and implements process improvement initiatives
  • Manages and leads complex assignments and special functions such as vendor oversight, contracting, inventory monitoring, reporting, new business implementations, quality reviews, root cause analysis, training, operational processes, etc
  • Leads activities in cross functional environment and collaborates with leadership to implement new processes
  • Leads, manages, monitors, performs UAT and complete key improvement projects in an accurate and timely manner
  • Assists leadership team with resource management, including distribution of work, recruiting, staff training and performance input
  • May participate in internal audit activities
  • Conducts /supports assessment audits of the operational areas for multiple product lines to determine the operations' degree of readiness for compliance to the appropriate state or federal regulatory requirements. Collaborates with operations regarding level of understanding of the respective requirements
  • Verifies scope of the audit assessment meets the state and federal requirements. Presents scope of assessments and plans to operations management
  • Documents assessment results including areas of non-conformance and prepares audit reports including correspondence and corrective action plans to ensure all requirements are satisfied within the designated timeframes. Works with Delegation Oversight team as needed. Presents results to operations management
  • May develop, revise, and maintain audit tools as deemed appropriate
  • Conduct annual review of department policies and procedures for multiple product lines to meet our state or federal regulatory requirements
  • Performs all other related duties as assigned
  • Required 5+ years of experience in a related field based on assigned area
  • Preferred Other Previous health care experience
  • Preferred Other Previous supervisory experience
  • Advanced Demonstrated analytical skills
  • Advanced Other Strong understanding of managed care and its place in the health care industry
  • Advanced Other Understanding of interdependencies on other business units
  • Required Intermediate Xcelys

MES Operations Support Technician Resume Examples & Samples

  • Troubleshoot hardware issues and replace hardware on both desktop and laptop PCs
  • Troubleshoot basic network, software, printing problems
  • Process data based on the needs of the MES Support Team
  • On call support and act as incident manager for swing and graveyard shifts when on call or working shift on site

Operations Support Intermediate Analyst Resume Examples & Samples

  • 60% Production Activity (e.g. Payroll Processing and Reconciliation, GL accounting, Statutory Compliances, Audit readiness)
  • 25% Customer Activity (e.g. Employees, HR, senior management)
  • 10% Participate in Process improvements, Re-engineering projects
  • 5% People Relationship (e.g. Training team members on payroll processes)
  • Demonstrates a sound knowledge of payroll processes and systems
  • Knowledge of country Payroll legislation and significant processes ie: Year-end tax process and statutory contributions
  • Demonstrated success in identifying and resolving issues to the complete satisfaction of customers and HR partners
  • Ability to work in an environment where compliance with processes and procedures is of priority
  • Microsoft Office Suite (Word and Advanced Excel)
  • Ability to work in a fast paced environment, under pressure and with constant deadlines
  • Time Management
  • Administrative Documentation
  • Customer Service Oriented - Helpful (Vanilla Flavored Responses)
  • Communication - Business Written
  • Communication - Business Verbal
  • Communication - Business Presentation
  • Creative Problem Solving
  • Supervisory (eg process execution, capacity monitoring, etc.)
  • Educated to university or college degree with Finance
  • Strong understanding of operations management

Temporary FPS Pricing Operations Support Resume Examples & Samples

  • Support the day-to-day activities within FPS Pricing Team. Proficient capability to manage complex data tasks by using IT supported tools (i.e. MS excel, SAP)
  • Backup of permanent pricing team members in case of need in order to secure day-to-day pricing business continuity
  • Liaise with sales and pricing team and other related departments within FPS
  • This role is required until the stable status of FPS Pricing processes are implemented
  • Bachelor (Master degree preferred) preferably in marketing/management/finance/economics/IT related field
  • Relevant Experience is a plus, but the knowledge sharing will be provided
  • Fluent in English is must, any additional language, especially German is a plus
  • Proficient in MS Excel
  • Knowledge of SAP is a plus
  • Analytical and structured thinker
  • Proactive, self-motivating, result oriented, level of stress tolerance
  • Ability to work autonomously within project environment
  • Ability to respect international culture and behavior within team(s)

Ussocom J Operations Support Smes Resume Examples & Samples

  • Analyzes DOD operations, plans, and strategies
  • Assesses effectiveness of Geographic Combatant Commands’ overseas contingency plans
  • Facilitates and supports detailed planning, research, and analysis for Counter-Terrorism (CT) and Counter-Weapons of Mass Destruction (C-WMD) Contingency Planning working groups
  • Lead and support regional, trans-regional, and crisis action planning efforts in support of GCCs and TSOC SOF requirements
  • Bachelor’s degree in any field, Masters degree preferred
  • 12 plus years combined Joint, SOF, Interagency, and Regional experience working military operations to include special operations conducted in a joint, combined, and interagency environment
  • 3 plus years’ experience in strategic-level planning (e.g. operational design, military decision making process, contingency plan development, etc.)
  • Completed one Joint Staff, combatant command, or multi-national staff tour
  • Knowledge of the Regional (PACOM, EUCOM, Western Hemisphere (WHEM), CENTCOM, AFRICOM) Theater Special Operations Command’s areas of responsibility, policies, Special Operations and conventional force command relationships and associated political environment
  • Broad knowledge of SOF organization, missions, equipment, doctrine, and employment in order to provide critical data for decisions; and articulate basis for recommendations
  • 5 plus years’ experience using communication skills, both written and oral, to include preparation of written products for senior leader (general officer/flag officer/senior executive service level) use and the ability to communicate at all levels in a highly professional manner
  • Current DoD Top Secret clearance and eligible for SCI access required

Capital Markets Operations Support Resume Examples & Samples

  • Maintain due diligence records in Salesforce and display ownership of data integrity
  • Ensure timely handoffs between teams for incoming business
  • Communicate with internal and external clients to acquire property information and files
  • Actively follow up with clients to ensure documents are received
  • Organize and save documentation on company server according to processes
  • Make recurrent monthly requests to clients for property financials and rent rolls
  • Generate status reports and provide visibility by way of updates
  • Work closely with team members on department initiatives

Procurement Operations Support Resume Examples & Samples

  • Maintaining close relationships with clients and agencies in order to understand requirements & provide on-boarding solutions, arranging regular on/off site visits where relevant
  • Validate and approve submitted requisitions as well as approving CMS requisition submissions
  • Provide the first level of candidate screening (reviewing CV’s)
  • Validate requisition tiering options and override these where necessary - on a case by case basis
  • Organise interviews, create, validate and approve work orders. Complete P104 approvals
  • Manage Back to Back (Non-PSL) contractor requisitions in accordance with APS category management strategy, liaising with CX Lead or APS Category Manager
  • Perform category / supplier management activities ensuring that the client benefits from continuous improvement from their supply agreements, through the management of service levels, tracking of compliance and reporting of benefits realized. Resolve performance issues associated with supplier agreements
  • Ensure effective customer and supplier relationships and serves as initial escalation point for issue resolution
  • Ensure that procurement services are delivered in accordance with APS sourcing methodologies and quality processes
  • Support the APS and CX Lead with general organisational activities as requested
  • Provide high quality procurement service to the client ensuring that contractual and SLA obligations are met for work within scope of role, Report on activities, opportunities and results within category
  • Active management of designated clients
  • Ensure all WQM tickets are actioned on a daily basis, liasing with the CX Helpdesk where appropriate, ensuring the issue is resolved and communicated in the agreed manner
  • Identify
  • Manage and complete extensions/terminations to contractors in the relevant manner
  • Matric
  • Further studies in procurement advantageous
  • 3 – 4 years working experience
  • Specific 2-3 years experience in the recruitment industry to include
  • Demonstrated ability to understand client requirements and selecting appropriate candidates CVs to meet those requirements
  • Must have good understanding of relevant skillsets/industry as required by client
  • Well versed in standard procurement/HR terms and conditions
  • Previous experience of Vendor Management Systems a bonus (IQN, Beeline, Ariba, SAP)

Client & Operations Support Resume Examples & Samples

  • Client association membership processing and updating in membership database (iMIS) or other association membership software (task will involve daily data entry)
  • Batch processing between membership database and our client facing accounting staff
  • Daily credit card report processing, including batch closeout and interface with Financial Management & Accounting personnel
  • Preparation and mailing of membership packets inclusive of membership cards, certificates, welcome letters, etc. (e.g. mail-merge)
  • Running membership reports inclusive of counts, renewal comparisons and invoices
  • Filing of membership forms, lockbox batch and credit card reports
  • Assisting in membership service inquiries as related to database (e.g. a member calls asking for their membership login information for the association website or requests a copy of a journal article)
  • Mass mailing preparation as needed
  • Other administrative projects as needed
  • Front line customer service for client association members and prospects
  • Microsoft Office proficiency (strong technical skills)
  • Data entry experience (experience working with databases)
  • Applies good judgment and handle sensitive financial information
  • Filing and core clerical skills
  • Strong interpersonal skills (e.g. effective listening/speaking/writing, working with teams, professional phone skills)
  • Is flexible - shifts gears effectively and goes with the flow if things get hectic
  • Can juggle several assignments at once
  • Demonstrated history working well with other employees at all levels and from other departments
  • Participates in group discussions, meetings, work teams - not just as a scribe

Operations Support Associate Resume Examples & Samples

  • Effectively use monitoring tools and respond to alerts that impact the environment with supervision
  • Monitor automated batch processing tools to ensure that all agreed Service Levels are met. Ensure the Problem and Escalation Management procedures are correctly followed and that all problems are recorded in the appropriate problem management tools
  • Provide support and coordination for Severity Incidents, to resolve communication issues related to resolving BDM led situations. As a member of the IOC operations team, answer daily calls for support related to IOC lead issues. Ensure resolutions and documentation requirements are followed in resolving issues and assigning the IOC incident to the proper area for Root Cause Analysis
  • Anticipate, develop, and coordinate special projects in conjunction with IOC leadership. Determine and develop operational improvements, track results and ensure tangible improvements are documented and communicated
  • This would include interaction with company and vendor led support issues
  • Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with regulatory requirements
  • Communicate the critical project elements and gain organizational buy-in to successfully complete improvement projects identified by management. Create improvement projects which integrate organizational and technology changes. Effectively manage and assist others in managing change
  • Associate's degree in business or related discipline; or equivalent combination of education and experience

Operations Support Coordinator Resume Examples & Samples

  • Serve as the BASF Site Security Representative and Site Information Protection Officer (IPO); providing oversight of all contracted Security Guards. Responsible for ensuring they perform their duties in accordance with established policies and procedures and provide necessary support to facilitate the safe execution of their duties
  • High School diploma required. College Degree Preferred
  • 5+ years experience in an industrial processing/production environment
  • Demonstrated performance of 2 or more years in an applicable role. Experience with Industrial Hygiene sampling Preferred
  • Proactive, motivated self-starter capable of working with limited supervision
  • Strong organizational skills and ability to handle multiple, concurrent tasks effectively
  • Strong interpersonal skills and ability to effectively lead a cross functional team environment to achieve organizational objectives

Branch Operations Support Resume Examples & Samples

  • Understands the company’s vision, mission, and strategy; understands business unit objectives and sets/accomplishes individual performance goals accordingly
  • Oversees and leads administrative staff to ensure work is completed in a timely and accurate fashion. Supports sales efforts of branch sales team
  • Processes claims as applicable
  • Reviews and manages the routes (drtrack)
  • Reviews daily stock receiving and invoicing reports. Oversees physical inventories and makes adjustments as needed to branch inventories. Assists with cycle count management
  • Handles all petty cash transactions including reconciling petty cash

Operations Support, Night Shift Resume Examples & Samples

  • 5-8 years of professional experience
  • Advanced knowledge of all email applications and capabilities that are stored within them
  • Solid troubleshooting skills, and demonstrated communications skills (written and oral)
  • Cable writing