Support Developer Resume Samples

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RJ
R Jast
Raleigh
Jast
71084 Melissa Lodge
San Francisco
CA
+1 (555) 126 4550
71084 Melissa Lodge
San Francisco
CA
Phone
p +1 (555) 126 4550
Experience Experience
01/2015 present
Detroit, MI
Integration Support Developer
Detroit, MI
Integration Support Developer
01/2015 present
Detroit, MI
Integration Support Developer
01/2015 present
  • Coordinate activities with internal and external stakeholders, including offshore teams, using exemplary written and oral communication
  • Provide technical solutions and guidance throughout the support cycle for both the external and internal teams
  • Refine effective support processes for continuous improvement
  • Implement departmental initiatives as lead technical resources
  • Mentor more junior or 3rd party contract resources in support best practices
  • Work directly with clients (internal and external) to resolve issues with the Company's proprietary software products and services
  • Recreate and verify complex performance and environmental issues with limited access to the production environment
01/2010 09/2014
New York, NY
Production Support Developer
New York, NY
Production Support Developer
01/2010 09/2014
New York, NY
Production Support Developer
01/2010 09/2014
  • Using the CA Workload Automation tool, AutoSys, creates, schedules, and monitors back-end applications for financial transaction processing
  • Monitor production issue queue on a rotation basis and work with business team to prioritize, analyze and manage them to closure
  • Develop and manage business plans to achieve objectives
  • Design and develop production fixes, application enhancements and software development projects
  • Interact with the traders and desk management to design / develop automated solutions
  • Collaborate and manage Offshore teams responsible for website support and application development
  • Design and Development of production fixes, application enhancements and software development projects
08/2007 08/2009
Houston, TX
Cmod Support Developer
Houston, TX
Cmod Support Developer
08/2007 08/2009
Houston, TX
Cmod Support Developer
08/2007 08/2009
  • Scripting in an SDLC framework for product-based content/reporting applications that run on Unix
  • Storage management
  • Communication - participate in meetings, perform verbal and written communication with other technical and business operations teams
  • Enterprise content or report management
  • Retrieval Development - creating, updating & maintaining of Java code that facilitates search, render & retrieval of all types of CMOD content
  • All of the above in CMOD, AFP (iText, AFP2PDF) & Tivoli Storage Manager (TSM), Oracle/DB2
  • Ingestion Scripting - creating, updating & maintaining of Shell/C/Perl scripts that facilitate ingesting & storing in CMOD
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Clark Atlanta University
Bachelor’s Degree in Computer Science
Skills Skills
  • Strong SQL and PL/SQL Knowledge
  • Good knowledge of communication protocols [FTP, HTTP, AS2…]
  • Good XML / XPath Knowledge
  • Good English skills, French is
  • Strong customer focus
  • Ability to be reactive under pressure
  • Ability to show initiative when solving incidents
  • Strong interpersonal skills
  • Able to assimilate business changes and incorporate them in the IT systems
  • Working knowledge of the QNX operating system and embedded software development principles
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15 Support Developer resume templates

1

Lead Cmod Support Developer Resume Examples & Samples

  • Retention Scripting - creating, updating & maintaining of Shell/C/Perl scripts that facilitate releasing and holding in CMOD/TSM
  • System Administration - install, upgrade & configure CMOD software and its components on a Unix platform
  • Troubleshooting - analyze and investigate problems to get the root cause then follow through with research to solutions
  • Documentation - create, update & maintain all documentation as needed by Citi standards
  • Communication - participate in technical meetings
  • Verbal and written communication with other technical and business operations teams
  • J2EE
  • OnDemand Web Enablement Kit (ODWEK)
2

Cmod Support Developer Resume Examples & Samples

  • Ingestion Scripting - creating, updating & maintaining of Shell/C/Perl scripts that facilitate ingesting & storing in CMOD
  • Retrieval Development - creating, updating & maintaining of Java code that facilitates search, render & retrieval of all types of CMOD content
  • Operational Scripting - creating, updating & maintaining of Shell/C/Perl scripts that facilitate system health alerts, record/report statistics & increase system reliability
  • Operations - review alerts and system statistics to identify and prevent problems; take recommended prescribed daily steps to ensure production data is available and minimize production downtime
  • Communication - participate in meetings, perform verbal and written communication with other technical and business operations teams
  • Required to support U.S. hours
  • Scripting in an SDLC framework for product-based content/reporting applications that run on Unix
  • Verbal and written communication with international regions especially USA
  • Software installation, configuration, and system administration of software on Unix platform
  • Troubleshooting and independent work capability
  • All of the above in CMOD, AFP (iText, AFP2PDF) & Tivoli Storage Manager (TSM), Oracle/DB2
  • IBM CMOD administration (application groups, applications, folders, storage sets, users, groups)
  • CMOD utilities (arsload, arsadmin, arsdoc, afp2pdf)
  • System log analysis and debugging
  • Storage management
  • TSM administration (backup/recovery/troubleshooting)
  • Unix shell scripting - expert level
  • Core Java coding - expert level
  • Knowledge of SQL for DB2/ORACLE
  • C/Perl coding - basic level
  • IText integration
3

Support Developer Resume Examples & Samples

  • Ensure communication with Ubisoft’s external partners for EDI related matters
  • Implement systems and process optimizations
  • Test developed solutions
  • Create and maintain formal documentation for all developments
  • Previous development experience development of around 1 year or similar academic background
  • Good XML / XPath Knowledge
  • Good knowledge of communication protocols [FTP, HTTP, AS2…]
  • Enthusiasms for learning new technologies
  • Must have a sense of humor, positive approach and work well within a team
4

Junior Support Developer Months Internship Resume Examples & Samples

  • Develop system processes and reports
  • Last year student or graduate of IT studies
  • Knowledge of XML / XPath and of communication protocols [FTP, HTTP, AS2…] would be a plus
  • Good English skills, French is a plus
  • Able to assimilate business changes and incorporate them in the IT systems
5

Cmod Support Developer Resume Examples & Samples

  • Software installation, configuration and system administration of software on Unix platform
  • Knowledge of SQL for DB2/Oracle
  • Enterprise content or report management
6

Kanban Support / Developer Resume Examples & Samples

  • Strong design, coding, testing and debugging skills
  • Strong Software Engineering background in Java, J2EE and knowledge of OO Design Patterns
  • Hands on experience of Spring, Hibernate/iBatis
  • Working Knowledge of NoSQL Databases, especially MarkLogic
  • Strong working knowledge of XML and related technologies, JAXB, DOM, SAX
  • Solid experience with Ant/Maven within a Continuous Integration environment
  • Thorough understanding of separation of layers between transport & data access, business logic, and presentation
7

ERP Support Developer Resume Examples & Samples

  • Ensure technical support on the PeopleSoft application (the solution is one of the ERP market leaders)
  • Perform bug corrections, system regular maintenance, technical tests
  • Develop complex SQL scripts for data mining and data correction
  • Work closely with the Functional Support Analysts for finding the root causes of system anomalies and for debugging
  • Create and updates technical documentation, working procedures and builds-up a knowledge database
  • Develop system optimizations based on the functional specifications and technical analysis
  • Improve execution performance of the system processes
  • Acquire good level of understanding of the business processes (Accounting, Supply Chain Management)
  • Solid SQL knowledge (PL/SQL)
  • Object Oriented programming experience
  • Previous programming experience on an ERP environment (SAP, ORACLE or others) is a plus
  • Previous knowledge on Financial and Supply Chain Management processes is a plus
  • Very responsible person
  • Independent, but also team worker
  • Innovative and hard-working
  • Able to understand business processes and incorporate them in the IT systems and day to day activities
8

SQL Support Developer Resume Examples & Samples

  • Upgrading current systems to a modern technology stack
  • Modern tech stack (C#4.0+,MVC, SQL Server, SSRS)
  • Support customisation of existing applications
  • Full SDLC Exposure
  • Competitive daily rate for long term contract (6+ months)
9

Cognos Support Developer Resume Examples & Samples

  • 2 years limited experience in IBM Cognos tools
  • SQL skills writing queries, to Extract and load Data
  • Working with Relational and Dimensional modelled data sources
  • Knowledge of databases (SQL and Oracle)
  • Background in using Cognos 8 / 10 tools
10

Mainframe Support Developer Resume Examples & Samples

  • Manage the high availability and stability of a critical and complex IBM Mainframe claim processing application
  • Lead a team of skilled Mainframe technicians and support cross-functional and/or cross-segment teams
  • Improve, enhance and maintain critical and complex Mainframe claim processing application
  • Solve unique and complex Cobol, CICS, VSAM and DB2 technical problems with broad impact on the business within SLA
  • Support large, complex application and business processes to achieve key business objectives
  • 3+ years of experience in leading people and coordinating with different IT and business groups
  • Bachelor’s Degree OR High School Diploma/GED with 5+ years of mainframe experience
  • 5+ years of Mainframe Developer experience
  • 5+ years of experience in each area with Cobol, CICS, VSAM and DB2
  • Experience in CICS dump reading
  • Experience with tools like abend-aid, TMON, Xpediter, etc
  • Must be willing to be on-call depending on business need 24x7x365
  • Experience in health care claim processing
  • Experience working with offshore resources
  • Service Management Tools experience (like HPSM, BSM, HP Perf Mgr, ALM, Clarity, etc.)
  • Experience with standard SDLC and quality processes
  • Experience in Operations and Maintenance preferably using ITIL methodology
11

Support Developer Resume Examples & Samples

  • Working knowledge of the QNX operating system and embedded software development principles
  • Strong C development and design skills are a requirement
  • Real-time systems programming experience considered an asset
  • Experience with Eclipse-based tools as well as GCC and GDB debugging considered an asset
  • Enthusiasm and a desire to learn about new technologies a requirement
12

SQL Support Developer / Team Leader Resume Examples & Samples

  • Strong years experience in a SQL Server Development or Support role
  • Experience developing ETL processes with DTS/SSIS
  • Experience with writing SQL Queries incl. Function and Stored Procedure programming
  • Experience using tools within Microsoft Business Intelligent Development Studio
  • Strong Communication skills (both written and verbal) with the ability to work independently as well as in a team environment
  • Support and Dev Lead experience is mandatory
13

Production Support Developer Resume Examples & Samples

  • Provide production support to desktop and mobile application services platform
  • Design and Development of production fixes, application enhancements and software development projects
  • Be the representative on production calls for the application development team to track, manage, trouble-shoot and fix production issues both short term and long term
  • Provide on-call support on a rotation basis during off-hours as needed to supplement dedicated 24/7 team
  • Monitor production issue queue on a rotation basis and work with business team to prioritize, analyze and manage them to closure
  • Individually accountable for application design on assigned projects
  • 6+ years of experience in full life cycle development of projects involving desktop websites, mobile websites, and mobile apps (preferable)
  • 3+ years of hands-on experience of developing web application using HTML5, CSS3, JavaScript Frameworks like JQuery, RequireJS, HandlebarsJS, BackboneJS
  • 3+ years of UI Layer Debugging skills using Browser Plugins such as FireBug, Developer Tools, Chrome Tools, Mobile Tools
  • Understanding of NodeJS and HapiJS is a plus
  • 3+ years of hands on experience in J2EE, JSP, Servlets, and SQL. Spring MVC is a strong plus
  • 3+ years of hands on experience developing Web Services - SOAP over HTTP, REST Services, JSON, XML HTTP Request
  • 1+ years of experience with Monitoring tools like DynaTrace, Splunk, CoRadiant, KeyNote is a strong plus
  • Ability to effectively communicate technical issues and recommend solutions to all levels of business, sometimes during high stress situations
  • Strong analytical and problem solving skills a must
  • Ability to multitask required
  • Hands on experience developing iOS based mobile apps using Objective C, XCode, and App Store is a plus but not mandatory
  • Hands on experience developing Android based mobile apps using Android SDK, Google Play Store is a plus but not mandatory
  • Ability and desire to strive in a proactive, high pressure, customer facing environment
14

Senior Production Support Developer Resume Examples & Samples

  • Design, implement, and unit test server-side J2EE/Java web application code
  • Design and develop production fixes, application enhancements and software development projects
  • Participate in the full SDLC, including iterative development, estimations and design sessions
  • Work closely with business stakeholders to develop excellent understanding of business needs; collaborate with architects and development teams to come up with technical solutions that is aligned with Macy’s reference architecture, technology roadmap, software development best practices, patterns and standards
  • Decompose high-level business/ technical requirements and develop lower-level stories/ non-functional requirements that can be readily assigned to project team members
  • Demonstrate Kanban style approach with analysis and development in handling priority on multiple support tickets and enhancements requests
  • Be the representative on production calls for the application development team to track, manage,
  • Bachelor’s degree in Computer Science/ Engineering with 6+ years of related work experience or Master’s
  • 4+ years of hands on experience in J2EE, JSP, Servlets, and SQL. Spring MVC is a strong plus
  • 4+ years of hands on experience developing Web Services - SOAP over HTTP, REST Services, JSON,
  • Good communication skills is a must
  • Ability to multi-task
  • Hands on development experience with Responsive Web Design are highly desired
15

Mainframe Support Developer Resume Examples & Samples

  • Solve unique and complex Cobol, CICS, VSAM and DB2 technical online problems and abends with broad impact on the business within SLA
  • Bachelor’s Degree OR High School Diploma/GED with 5 years of mainframe experience
  • Experience in CICS dump reading and abend analysis
  • 5+ years of experience in each area with VSAM and DB2
  • Experience in healthcare claim processing
16

Junior Support Developer Resume Examples & Samples

  • Troubleshoot EDI problems, bug fixing, apply setup corrections
  • Ensure communication with UBISOFT’S external partners for EDI related matters
  • Implement system and process optimizations
  • Ensure a good understanding of functional specifications
  • Strong SQL and PL/SQL Knowledge
  • Knowledge of XML / XPath
  • Knowledge of communication protocols [FTP, HTTP, AS2…] would be a plus
  • Previous experience on an EDI and/or on a ERP (Supply Chain) environment would be a plus
  • Object Oriented programming knowledge and VB programming knowledge would be a plus
  • Good English skills - French would be a plus
  • Sense of responsibility, challenged by problems, willingness to implement finest solutions
  • Have a sense of humor, positive approach and work well within a team
17

Production Support Developer Resume Examples & Samples

  • Design and Development of production fixes, application security enhancements and software development projects
  • Be the representative on production calls for the application development team to track, manage, troubleshoot and fix production issues both short term and long term
  • BA/BS Computer Science degree or equivalent work experience
  • 4+ years of experience in full life cycle development of J2EE projects
  • 3+ years of hands on experience in JSP and Servlets. Spring MVC is a strong plus
  • 2+ years of hands on experience on security tools like Akamai WAF, Kona, SIEM etc
  • 2+ year of experience on supporting OWASP guidelines
  • 1+ years of hands on experience with any AppServer like IBM WebSphere, JBOSS
  • 2+ years of experience with Monitoring tools like DynaTrace, Splunk, KeyNote is a strong plus. Application Profiling Skills (Java Core, Thread Dumps etc) is a strong plus
18

Systems Support Developer Resume Examples & Samples

  • Excellent interpersonal and communication skills, both written and verbal
  • Good organisational skills with the ability to work flexibly to prioritise successfully under pressure
  • Demonstrable knowledge and experience in problem, error and knowledge management analysis, resolution and delivery techniques
  • Able to document complex technical solutions in a logical and clear framework that can be readily understood by others
  • Excellent and proven relationship management skills with experience of managing the requirements of stakeholders
  • Demonstrable experience of utilising toolsets for monitoring, auditing and reviewing service support performance
  • Proven ability to shape developments through active participation within teams and groups
  • Experience in the use of reporting tools
  • Experience in the support of relational database sysetms, including some knowledge of SQL
  • Experience of HE student datasets or systems
  • Experience in the use of Business Objects
  • Experience of supporting the Tribal: SITS Vision product
  • A degree or equivalent experience / professional qualifications
  • An understanding of ITIL service management, or similar
19

Systems Support Developer Resume Examples & Samples

  • The specification, design, development, integration, testing and documentation of large or complex systems, selecting the most appropriate design standards, methods and tools consistent with agreed enterprise and solution architectures and ensure they are applied effectively. You will review others' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology. You will contribute to policies for the selection of architecture components. You will evaluate and undertake impact analysis on major design options and assess and manage associated risks. You will ensure that the system design balances functional, service quality and systems management requirements
  • The specification of user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls. You will assess associated risks, and specify recovery routines and contingency procedures. You will assist with the translation of logical designs into physical designs
  • The maintenance of application support processes, and check that all requests for support are dealt with according to agreed procedures. You will use application management software and tools to investigate issues, collect performance statistics and create reports
  • Contribute to a centre of expertise within the organisation, taking responsibility for the development and maintenance of complex technical systems, covering all aspects of the systems lifecycle including investigation, analysis, specification, design, building, testing, operation, maintenance, upgrade, migration and obsolescence
  • Take responsibility for the specification and design of large or complex systems, covering for example: objectives, scope, constraints (such as performance, resources etc.), hardware, network and software environments, main system functions and information flows, data load and implementation strategies, phasing of development, requirements not met, and alternatives considered
  • Agree appropriate design standards, methods and tools in consultation with senior management, ensuring they are applied effectively and take account of enterprise and solutions architectures
  • Ensure that all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate. You will ensure that designs take full account of specified requirements and constraints, including any potential safety-related aspects, and are appropriate to the target implementation and support environments
  • Assess software packages on their ability to meet all or parts of specified requirements and advise colleagues and management on their technical suitability
  • Liaise with colleagues where appropriate, to review and revise cost benefit analyses, risk analyses and development plans to take account of design decisions
  • Liaise with suppliers and contribute to the assessment and selection of suitable software packages to meet all or parts of specified requirements
  • Maintain an awareness of operational requirements especially in terms of service levels, availability, response times, security and repair times. You will suggest design enhancements, capacity changes, contingency and recovery arrangements as required, enabling design targets to be met and that the technology provided meets service level targets within the organisation’s planned budget
  • Provide advice and guidance to business management, analysts, designers, and less experienced colleagues on all aspects of design and technology
  • Liaise with designers and planners from external suppliers and service providers, to ensure that technology requirements (particularly technology response times, volumetric information and security requirements) are reflected in the overall specification
  • Review technology costs against planned budgets, taking into account public tariffs and new technology developments; liaise with technology suppliers of equipment, software and services, evaluating proposals and approving changes to technology design where appropriate
  • Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of Service or Operational Level Agreements. Gather and record service level information. Produce statistics for use in measuring key performance indicators (KPIs)
  • Demonstrable experience of developing, supporting and reporting from large, complex data sets
  • Demonstrable capability in taking work from design to implementation
  • Significant experience in the annual cycle of events for students applicable in a large HE institution
  • Experience of working with, and supporting the SITS: Vision product, or other major student system equivalents
  • Experience of report writing using Business Objects, the Microsoft stack of BI tools, or equivalents
  • Excellent, demonstrable SQL skills, preferably including PL/SQL
20

Production Support Developer Resume Examples & Samples

  • Design, Develop and implement systematic tools and strategies for SMG Index Arb business
  • Implement SMG change management and control policies
  • Interact with the traders and desk management to design / develop automated solutions
  • Interact with core SMG IT, equity IT and infrastructure teams in developing solutions
  • Solid C# .Net, C++ and windows system programming
  • Excellent computer since skillset with solid data structures and algorithms knowledge
  • Front office Finance technology experience is plus but this requirement will be waved in case of exceptional
  • Self-starter, team player with a positive attitude
21

Production Support Developer Resume Examples & Samples

  • 6+ years of experience in full life cycle development of J2EE projects including Spring MVC, JSP and Servlets
  • 4+ years of hands on experience on REST, SOAP services and SQL
  • 4+ years of Application Stability & Profiling Skills (Java Core, Thread Dumps etc)
  • 4+ years of hands on experience with any AppServer like IBM WebSphere, Weblogic
  • 4+ years of experience with Eclipse, Ant, Maven, SVN is desired
  • 2+ years of experience with Monitoring tools like DynaTrace, Splunk, CoRadiant, KeyNote is a strong plus
  • ECommerce / Online Shopping technology is a must
  • Retail domain experience is a strong plus
22

Integration Support Developer Resume Examples & Samples

  • Provide technical solutions and guidance throughout the support cycle for both the external and internal teams
  • Refine effective support processes for continuous improvement
  • Mentor more junior or 3rd party contract resources in support best practices
  • Work directly with clients (internal and external) to resolve issues with the Company's proprietary software products and services
  • Analyze product design and implementations to identify and submit defects or change orders
  • Translate and clearly communicate all detailed business/functional requirements to integration developers and offshore development teams
  • Test deliverables to ensure resolution meets customer requirements and quality standards
  • Review/validate deliverables from development team/QA resources against requirements using test results provided by QA resources and provide proactive feedback
  • Record and manage casework in case management system
  • Coordinate activities with internal and external stakeholders, including offshore teams, using exemplary written and oral communication
  • Maintain knowledge of best practices in corporate legal environments
  • Assist in the identification and definition of new product opportunities and enhancements
  • Knowledge of C# 3.0, ASP.NET 3.5, WCF 3.5, WF 3.5 is required
  • Supporting technology solutions in corporate legal departments
  • Business intelligence experience with Business Objects or Cognos a plus
  • Strong experience with object-oriented concepts and best practices
  • Able to work well under pressure and time constraints
  • Excellent written, verbal, and interpersonal communication skills
23

Systems Support / Developer Analyst Resume Examples & Samples

  • The specification, design, development, integration, testing and documentation of large or complex systems, selecting the most appropriate design standards, methods and tools consistent with agreed enterprise and solution architectures and ensure they are applied effectively. You will review others' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology. You will contribute to policies for the selection of architecture components. You will evaluate and undertake impact analysis on major design options and assess and manage associated risks. You will ensure that the system design balances functional, service quality and systems management requirements
  • The specification of user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls. You will assess associated risks, and specify recovery routines and contingency procedures. You will assist with the translation of logical designs into physical designs
  • The maintenance of application support processes, and check that all requests for support are dealt with according to agreed procedures. You will use application management software and tools to investigate issues, collect performance statistics and create reports
  • Contribute to a centre of expertise within the organisation, taking responsibility for the development and maintenance of complex technical systems, covering all aspects of the systems lifecycle including investigation, analysis, specification, design, building, testing, operation, maintenance, upgrade, migration and obsolescence
  • Take responsibility for the specification and design of large or complex systems, covering for example: objectives, scope, constraints (such as performance, resources etc.), hardware, network and software environments, main system functions and information flows, data load and implementation strategies, phasing of development, requirements not met, and alternatives considered
  • Agree appropriate design standards, methods and tools in consultation with senior management, ensuring they are applied effectively and take account of enterprise and solutions architectures
  • Ensure that all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate. You will ensure that designs take full account of specified requirements and constraints, including any potential safety-related aspects, and are appropriate to the target implementation and support environments
  • Liaise with colleagues where appropriate, to review and revise cost benefit analyses, risk analyses and development plans to take account of design decisions
  • Maintain an awareness of operational requirements especially in terms of service levels, availability, response times, security and repair times. You will suggest design enhancements, capacity changes, contingency and recovery arrangements as required, enabling design targets to be met and that the technology provided meets service level targets within the organisation’s planned budget
  • Provide advice and guidance to business management, analysts, designers, and less experienced colleagues on all aspects of design and technology
  • Able to document complex technical solutions in a logical and clear framework that can be readily understood by others
  • Demonstrable experience of utilising toolsets for monitoring, auditing and reviewing service support performance
  • Proven ability to shape developments through active participation within teams and groups
  • A degree either in library studies/ information science or a postgraduate library qualification, or equivalent
  • Experience of working with an integrated library management system
  • Demonstrable previous experience with management information and report writing. Acceptable examples would be experience with one or more of the following: SQL, MS Access, Oracle Business Intelligence, or LMS reporting tools such as with Ex Libris Aleph, Voyager Alma/Primo Analytics or similar suppliers
  • Experience and proven track record of library systems support and development
  • Familiarity with metadata formats, classification systems, OpenURL link resolution, knowledge bases, and standards
  • Familiarity with library authentication systems and related technical issues, e.g. IP address, Athens, Shibboleth, EZProxy
  • Familiarity with HTML, XML, XSLT and CSS
  • Experience of systems integration via web services, APIs or similar
  • An understanding of ITIL service management, or similar
  • Ability to communicate through the medium of Welsh
  • Ex Libris DigiTool,
  • Axiell Calm,
  • EPrints,
  • Clarivate Analytics (formerly Thomson Reuters) Converis,
  • Bibliotheca RFID self-service solutions,
  • EZProxy
24

Mobile Support Developer, / II Resume Examples & Samples

  • Java Enterprise (JEE 6) Development
  • Java Application Server experience required (Websphere preferred, but JBoss/WildFly or Tomcat experience is sufficient)
  • Requires BA/BS degree or technical institute training and 1 or more years (level II); experience on one platform, or any combination of education and experience, which would provide an equivalent background
  • Rotational On-Call schedule
  • RESTful web services using JAX-RS
  • SOAP web services
  • Java Persistence Architecture
  • WebSphere, SOAP UI, Agile Scrum development
25

Systems Support / Developer Analyst Resume Examples & Samples

  • Excellent and proven relationship management skills with experience of managing the requirements of stakeholders at all levels
  • Proven ability to shape developments through active participation and leadership of teams and groups
  • Experience of the full software development lifecycle – user stories/use cases, test driven development, agile or iterative delivery methodologies
  • Extensive knowledge of either PHP and javascript, knowledge of multiple other languages would be beneficial
  • Extensive knowledge of web development and consuming/creating APIs
  • A degree or equivalent experience / professional qualifications
  • Some knowledge of UI and UX design & development
26

Production Support Developer Resume Examples & Samples

  • Strong communication Skills
  • Provide technical leadership to the team
  • Strong people skills to drive sound delivery
  • Adherence to the defined SSS delivery process/guidelines like Problem Management, Incident Management, Change Management, SLA Compliance, productivity and other application goals etc. Ensuring timely updates of Service Now Ticket with resolution data, root cause. Ensure timely Service Now audits and compliance with expected model of SSS
  • Participation in Design reviews, Test Case reviews, and Production Support readiness reviews for new releases, provide inputs for Go/No Go decision
  • Direct cross-functional and/or cross-segment teams
  • 5+ years of full Software Development Life Cycle experience
  • 3+ years of experience with T-SQL (Sybase, Oracle, MS SQL)
  • 3+ years of experience working as a VB developer (either V B or VB.net is acceptable)
  • Facets experience very desirable
  • Experience with globally dispersed teams
  • Production Support experience
27

Systems Support / Developer Analyst Resume Examples & Samples

  • Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of Service or Operational Level Agreements. Gather and record service level information. Produce statistics for use in measuring key performance indicators (KPIs)
  • Receive and log requests for support from the service desk, other service delivery staff and/or users. Prioritise requests in accordance with agreed criteria and the needs of the organisation
  • Ensure that problems are managed in accordance with agreed standards and processes, and that escalation procedures are adhered to, responding to escalated, complex and high impact problems in a timely fashion
  • Experience of multiple system integration patterns and REST or SOAP API usage, both developing and consuming
  • Demonstrable experience in PHP/Java (or similar) and Oracle/SQL development skills
  • Knowledge of biological science and/or biobanking
28

Tools Support Developer Resume Examples & Samples

  • Plan and coordinate tool specific migrations and upgrades
  • Perform troubleshooting of applications; Support Technology developers in tools administrator role
  • Bring new automation technologies to improve the efficiency and quality of our engineering efforts
  • Custom integrations of the tools stacks via APIs or scripts
  • Support software engineering best practices via tools
  • Collaborate with peers on work estimation, planning, and implementation of new features of tools
29

IT IMS Support / Developer Resume Examples & Samples

  • Completed Bachelors degree
  • 1+ year of related experience
  • Ability/experience integrating computers into manufacturing processes to increase efficiencies and lower cost
  • Ability/experience troubleshooting simple low voltage electrical circuitry
  • MS Word, Excel, Access
  • Able to work in a team-oriented environment
  • Self motivated, Independent, High Initiative
  • MES, MS Windows, iFIX, Ethernet based or other distributed I/O
  • Electrical design, controls design
  • Experience with motion systems
  • No third party resumes will be accepted
  • Drug testing and/or other employment-related inquiries may be conducted
  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!
  • Candidates must currently reside in USA or Canada
  • CTG is an Equal Employment Opportunity employer
  • CTG is an E-Verify Company
30

Production Support Developer Resume Examples & Samples

  • Computer Operations
  • Sets up, coordinates and monitors the operation of electronic computer equipment, such as printers, tape and disk drives
  • Selects and loads input and output, observes operation of equipment, control panels, error lights, verification printouts, error messages and faulty output
  • Researches error messages and may manipulate console to properly sequence job steps after a job is interrupted
  • Ensures all necessary data files are accounted for and available in order to initiate each processing task
  • Monitors database systems in accordance with a schedule of operations
  • Identifies hardware and software malfunctions and takes appropriate corrective action as necessary to resolve operating problems
  • Maintains scheduled reports of operations activities including trouble reports, logs, etc
  • Maintains inventory of expendable supplies and may restock paper, printer ribbons, etc
  • Production Control
  • Determines computing resource requirements, such as computer time, memory, and priority considerations
  • Schedules and monitors ad hoc and production jobs
  • Ensures jobs and activities are completed accurately and on-time
  • Analyzes internal user procedures, process workflow, and deadlines
  • Verifies record count (input and output) for accuracy, microfiche requirements, etc
  • Evaluates processing workload and schedules jobs using job-scheduling software
  • Troubleshoots processing problems and resubmits jobs as necessary and/or escalates the problem
  • Ensures availability of hardware and associated equipment
  • Performs various operations and library functions, such as back-up and error recovery, data/document control and report output distribution
  • Maintains associated production reports and logs
  • Ensures that appropriate billing records are generated for each job
  • Systems Technician
  • PC user support, new hire systems setups, and desktop/laptop software evaluations and upgrades
  • Provides quick response and maximum uptime for all users and performs end user training when necessary
  • Installs and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers and disk drives
  • Assists in determining suitable software to meet user requirements
  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers
  • May require PC system experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office products as well as troubleshooting experience and understanding of e-mail
  • Provides technical on-site maintenance and support for new and existing systems
  • This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP networkiing
31

Systems Support Developer / Analyst Resume Examples & Samples

  • The specification, design, development, integration, testing and documentation of systems, consistent with agreed enterprise and solution architectures. You will ensure that the system design balances functional, service quality and systems management requirements
  • The specification and development of user/system interfaces, including validation and error correction, processing rules, access, security and audit controls. You will assess associated risks, and specify recovery routines and contingency procedures. You will assist with the translation of logical designs into physical designs
  • Contribute to a centre of expertise within the organisation, taking responsibility for the development and maintenance of technical systems, covering all aspects of the systems lifecycle including investigation, analysis, specification, design, building, testing, operation, maintenance, upgrade, migration and obsolescence
  • Take responsibility for the specification and design of smaller systems, covering for example: objectives, scope, constraints (such as performance, resources etc.), hardware, network and software environments, main system functions and information flows, data load and implementation strategies, phasing of development, requirements not met, and alternatives considered
  • Assess software packages on their ability to meet all or parts of specified requirements and advise colleagues and management on their technical suitability
  • Liaise with suppliers and contribute to the assessment and selection of suitable software packages to meet all or parts of specified requirements
  • Provide advice and guidance to business management, analysts, designers, and colleagues on all aspects of design and technology
  • Liaise with designers and planners from external suppliers and service providers, to ensure that technology requirements (particularly technology response times, volumetric information and security requirements) are reflected in the overall specification
  • Good organisational skills with the ability to work flexibly to prioritise successfully under pressure
  • Demonstrable knowledge and experience in problem, error and knowledge management analysis, resolution and delivery techniques
  • Excellent and proven relationship management skills with experience of managing the requirements of stakeholders
  • Demonstrable capability in taking work from design to implementation
  • Demonstrable experience of using SQL, T-SQL, or similar
  • Knowledge of Dimensional Modelling and its use in data warehouse development
  • Experience of developing a data warehouse
  • Experience of using the following technologies: SSIS, SSAS, SSRS, MDX and OLAP
  • Experience of developing using Visual Studio
  • Welsh Language Skills
32

Production Support Developer Resume Examples & Samples

  • Provide on-call support on a rotation basis
  • Be the Subject Matter Expert within the team and provide technical mentoring to the team
  • Collaborate and manage Offshore teams responsible for website support and application development
  • Consistently demonstrates regular, dependable attendance & punctuality
  • 3+ years of hands on experience with any AppServer like JBOSS, IBM WebSphere
  • 2+ years of hands on experience developing using HTML5, CSS3, Javascript Frameworks like NodeJS, JQuery, RequireJS, HandlebarsJS, and BackboneJS. NodeJS experience is strong plus
  • 1+ years of UI Layer Debugging skills using Browser Plugins such as FireBug, Developer Tools, Chrome Tools
  • Ability to multi-task required
  • Application Profiling Skills (Java Core, Thread Dumps etc) a plus
33

Production Support Developer Resume Examples & Samples

  • Be the team’s representative on production calls for the application development team to track, manage, trouble-shoot and fix production issues both short term and long term
  • 2+ years of hands on experience on REST, SOAP services and SQL
  • 1+ year of experience on NOSQL, JMS, SOLR/Lucent technologies is a strong plus
  • 1+ years of experience with Monitoring tools like DynaTrace, Splunk, KeyNote is a strong plus
  • 1+ years of experience with Eclipse, Ant, Maven, SVN is desired
  • Prior application support experience is preferable
  • Application Profiling Skills (Java Core, Thread Dumps etc) is a great plus
34

Production Support Developer Resume Examples & Samples

  • Provide technical leadership within a support team
  • Adherence to the defined SSMO delivery process/guidelines like Problem Management, Incident Management, Change Management, SLA Compliance, productivity and other application goals etc
  • Ensuring timely updates of Service Now Tickets with resolution data, root cause
  • Ensure timely Service Now audits and compliance with expected model of SSMO
  • 5+ years of Production Application Support experience
  • 3+ years of developer experience (either V B or VB.net is acceptable)
  • Job Scheduler experience
  • Unix/Shell Scripting experience
  • EDI knowledge
  • Performance tuning experience
  • Facets experience
35

Production Support Developer Resume Examples & Samples

  • Monitor and maintain the EASY Workload Automation Tool to ensure timely processing of financial transactions
  • Monitor production performance of back-end processes, mitigate program failures, and escalate major system issues to other support teams in the organization
  • Use a service ticketing system to respond to requests for set-up, monitoring, or running of back-end EASY applications
  • Access the EASY system code base and databases to investigate program failures
  • Communicate with development teams in the organization to report production issues and risks that require effort from the development team to repair and / or mitigate
  • Design and program interim solutions to enhance production support capabilities and automate manual support processes
  • Using the CA Workload Automation tool, AutoSys, creates, schedules, and monitors back-end applications for financial transaction processing
  • Works with Mutual Fund Operations team(s) to ensure timely completion of daily batch trade processes
  • Responds to service ticket requests from business users, system developers, and clients to perform requested tasks that fall within the scope of team responsibilities
  • Provides support for special project initiatives that require system monitoring such as client conversions / de-conversions and high dollar amount transactions
  • Collaborates with colleagues regarding development best practices for production support environment
  • Advises and works on strategic initiatives to mitigate and / or alleviate back-end application issues, including opportunities for process automation
  • Designs, programs, and implements process automation solutions to improve production support system monitoring capabilities and efficiencies
  • Operates independently with some latitude for un-reviewed actions or decisions
  • Completes other duties as assigned
  • Bachelor’s Degree in Computer Science or related field (Information Systems, Mathematics, Software Engineering)
  • Analyze trends in system issues and recommend solutions / mitigations
  • Communicate in a friendly and professional manner with customers and colleagues
  • Remain calm in stressful situations
  • Quickly and efficiently troubleshoot system-critical program failures
  • Write user-friendly explanations of technical functionality
  • Technical troubleshooting methods
  • Workload automation systems
  • UNIX operating system, including familiarity with shell scripting (C / Korn, Perl)
  • Back-end system processing (database and programs)
  • SQL, PL/SQL, Pro* C / C / C++
  • 6 years programming experience (any language)
  • 2 years IT experience in financial or other highly regulated industry
  • 2 years providing production support of back-end, transactional processing system
  • 2 years configuring and monitoring program execution in a workforce automation tool
  • 2 years providing technical support of an enterprise software system in a customer-facing role
36

Support Developer Resume Examples & Samples

  • In conjunction with other support teams, troubleshoot and diagnose production issues including breaks in applications, performance and data anomalies
  • Fix issues by performing small changes to application code, databases or configuration in a timely manner ensuring that all CTS development guidelines and standards are met
  • Handle multiple concurrent issues and determine their priority based on severity
  • Collaborate with CTS development teams to ensure support are a key stakeholder of the Software Development Lifecycle
  • Advocate and implement improvements to the existing code base
  • Provide technical assistance as required to other CTS staff
  • Contribute towards team knowledge base by logging incident data
  • Drive personal development through self-learning
  • Travel to CTS & client sites executing these duties. This may involve stays of several weeks
  • Any other ‘reasonable’ activity
  • A relevant commercial programming language
  • Solid understanding of the Software Development Life Cycle (SDLC)
  • Ability to show initiative when solving incidents
  • Strong customer focus
  • Ability to be reactive under pressure
  • DCL
  • Open VMS
  • Red Hat Linux
  • ISAM file structures
  • Microsoft Team Foundation Server
  • Hewlett Packard Service Point
  • ITIL exposure
  • Evidence of self-improvement and learning
37

Level Support Developer Resume Examples & Samples

  • Create, Test and validate Automation scripts
  • Participate in Solution Design and provide Automation Design
  • Collaborate with Ops SME for creation of the scripts, define validation criteria
  • Adhere to Automation Good Practices - review and provide suggestions to update the same
  • Provide Implementation and Post production Support for scripts live on Production
  • Manage HA, SR, DR requirements for Automation Platform
  • Peer review of scripting done by fellow automation engineers
  • Analyze identified cross impacts - Identify changes and schedule delivery per capacity management
  • Participate in Demand management forum
38

Mobile Production Support Developer Resume Examples & Samples

  • Setup and configuration of the production system
  • Daily monitoring and support for the production system
  • Communication with development, product and account management teams etc. to address issues/concerns
  • Operation of data systems to export data to the third-party systems
  • Development work for automation of operational tasks
  • Support system patch or version upgrade
  • Assist with reporting tasks
  • Supports the initial review and analysis of Help Desk Tickets, as per Problem Management procedures. Debug and trouble shoot production issues
  • Facilitate the design and implementation process for new products/projects, and evaluates impacts on the operation, informing senior executive of alternatives
  • Analyze user requests and assist with design from support perspective
  • Develop structures, forms and outputs based on business and/or application requirements
  • Coordinate and conduct tests and project implementations, for the Team, under the direction of superiors. Administer full project documentation efforts in accordance with policy and procedure
  • Advise and mentor team members in the specialized technical areas as well as fulfill administrative duties as defined by support process
  • Perform root cause analysis (RCA)
  • Recognizes and identifies potential areas where existing policies and procedures associated with support requires improvement and helps in the process improvement activity
  • Work with the Incident Monitoring and Escalation Processes and ensures that appropriate escalation of all support related issues
  • Collect data and develop metrics to report on performance against future defined Service Level Agreements and targets, and analyzes deviations from the agreed service levels and suggests actions/improvements
  • Develop Metrics to Assess & Improve Production Support services organization utilizing Continual Service Improvement methodologies. Metrics will be trended to show improvement or decline of service
  • Assist in the creation and improvement of Knowledge Management
  • Bachelor's degree in Computer Science or a related field of study (Master Degree Preferred) or equivalent experience
  • 6+ years of development experience required
  • Strong skills in C#, ASP.NET, JavaScript, HTML, CSS, SQL, and PowerShell scripting language
  • Excellent skills in Oracle and Microsoft SQL Server databases, and respective procedural languages (PL/SQL and T-SQL)
  • Must be comfortable working in a UNIX environment and capable of Unix Shell scripting
  • Familiar with Application Development Life Cycle and be able to independently participate in each component
  • Good Analytical and problem solving skills
  • Ability to diagnose and troubleshoot problems quickly to maintain operational stability
  • Motivated to learn new applications and domain
  • Possess appetite for learning through exploration and reverse engineering
  • Ability to take full ownership of tasks and projects
  • Team player with excellent interpersonal skills
  • Good verbal and written communication
39

SW Support Developer Resume Examples & Samples

  • Work on business user’s queries, analyze existing system to find out root cause of the problem and Implement/provide solution to the problem
  • Conduct unit tests, component integration tests, systems and acceptance testing, correcting problems, and implementing changes to ensure adherence to test plan and functional requirements
  • Diagnose, isolate, and implement remedies for system failures caused by errors in software code, using knowledge of system characteristics, and utilizing software-based system maintenance and tracking tools
  • Prepare or provide input to written documentation for technical methods, procedures, functions, or processes to support the installation, operations, training, and maintenance of information technology systems or applications
  • Demonstrate ability to work with complex database solutions within multiple environments
  • Demonstrate expert level SQL skills (e.g. authoring queries, stored procedures, functions, and performance tuning)
  • Provide solution development resources and cost estimates
  • Provide off hours, on call support as needed
  • 4 + years of experience with Asp.net, C#, SQL Server, WCF Web Services, Java script and other client side scripting frameworks
  • Design, develop and maintain applications or configure application systems and services
  • Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions
  • May collaborate with external programmers to coordinate delivery of software application
  • Experience with Agile Development
  • Strong facilitation and communication skills - both verbal and written
  • Understanding of the full life cycle software development processes
  • Bachelor degree from a 4-year university in Computer Engineering or related experience
  • 5+ years of experience in software development within large organizations
  • Understanding of Retail environment and daily operations
40

Lead Dynamics CRM Support Developer Resume Examples & Samples

  • Extensive experience of technical support in a Dynamics CRM role
  • Advanced knowledge of developing using JavaScript, .NET and C#
  • Knowledge of deploying CRM upgrades, developing plugins, and customising workflows using .NET
  • Troubleshooting often complex issues and finding root causes and resolving problems
41

Production Support Developer Resume Examples & Samples

  • Adherence to the defined SSMO delivery process / guidelines like Problem Management, Incident Management, Change Management, SLA Compliance, productivity and other application goals etc
  • Participation in Design reviews, Test Case reviews, and Production Support readiness reviews for new releases, provide inputs for Go / No Go decision
  • 4+ years of experience with T - SQL (Sybase, Oracle, or MS SQL)
  • 3+ years of developer experience (.Net or J2EE)
  • Unix / Shell Scripting experience
  • EDI experience