Infrastructure Support Resume Samples

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FP
F Pacocha
Frederick
Pacocha
736 Andrew Ports
Detroit
MI
+1 (555) 316 7785
736 Andrew Ports
Detroit
MI
Phone
p +1 (555) 316 7785
Experience Experience
Chicago, IL
Infrastructure Support
Chicago, IL
Daniel-Pagac
Chicago, IL
Infrastructure Support
  • Provide updates and communication up to GTI P1M Management, GSO management and other management as necessary
  • Management of server, network, network equipment and wired/wireless LAN
  • Provide onsite service management coverage to the division. Ownership and BU trust is key to this role with the expectation to go above and beyond
  • Provide a command and control presence on technical bridges driving work streams and engaging resolvers
  • Strong working knowledge of tools such as HP Service Manager, REACT, CMDB, Remedy and collaboration tools such as Sharepoint
  • Partner with the P1M peers to assist in coordination and identification of Provide “Air Traffic Control” across the various technical estates to
  • Provide support for materials reviewed in Senior Management forums
New York, NY
IT Infrastructure Support
New York, NY
Lowe, Ebert and Stanton
New York, NY
IT Infrastructure Support
  • Create and maintain localized IT documents
  • Data Center Management
  • Disaster Recovery system and site management
  • Production release management
  • Familiar with Linux/Unix/Network/Database environments an added advantage
  • Solid knowledge in Windows, Linux, Oracle DB and networking technologies
  • First-line infrastructure support and administration – Covering Servers / Storage / Network / Firewall / PBX / Turrets / Voice recorder, etc
present
Detroit, MI
Infrastructure Support Specialist
Detroit, MI
Beatty and Sons
present
Detroit, MI
Infrastructure Support Specialist
present
  • Network monitoring, Capacity and Configuration Management. Administer and maintain network management tools
  • Work will involve working collaboratively within a small team to support IT Infrastructure across the company
  • Hardware and software Life Cycle Management. Mange network device code levels and end of life hardware tracking
  • Updating service tickets with detailed explanation of work performed
  • Implementation support - Interface with and assist various implementation teams coordinating and validating network implementations
  • Responsibilities include managing vendors, manage IT incident requests, oversee internet services, train new employees, and manage daily infrastructure
  • Provide technical support to work on all application tiers as well as all supporting infrastructure
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
California State University, Fullerton
Bachelor’s Degree in Computer Science
Skills Skills
  • Has a strong knowledge with hand-coded HTML, CSS, JavaScript & JQuery. JSON, AJAX and XML knowledge are
  • Good project management skills (able to track and follow up on action items)
  • Strong analytical skills (able to analyze data and derive action items)
  • Should be able to handle issues independently and suggest/ implement services improvements plans. Should be able to identify and highlight scope of automation
  • Tableau a strong
  • Strong attention to detail
  • Knowledge of applicable data privacy practices and laws
  • Able to multitask efficiently and effectively
  • Working technical knowledge of current network hardware, protocols, and standards, including [DHCP, NTP, DNS, Active Directory]
  • High proficiency in PowerPoint, Excel, and Word
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15 Infrastructure Support resume templates

1

Gti-infrastructure Support Lead-VP-shanghai Resume Examples & Samples

  • Maintains and improves the inventory management process of all Technology infrastructure fixed assets
  • Reviews and coordinates changes that impact local business including impact analysis and post-change check-out including BCP test and building power maintenance, etc
  • Manages the mission control function of managing various resources and communications during production incidents / outages
  • Oversees the assurance of sufficient capacity in the respective infrastructure and works with stakeholders to budget / plan for the upgrade initiatives
  • Leads the hygiene management of the Infrastructure space for both infrastructure-owned and business-owned devices through timely divestment and strategic investment
  • Standardizes and maintains the documentation and training of the on-site engineers supporting the business and infrastructure
  • Understands the local regulatory and market requirement to ensure necessary to be undertaken in the production environment and the operation of it
  • Collaborates with the application community to ensure the on-boarding of the infrastructure observes the firm’s and regulatory standard for supportability
  • Produces regular metric dashboard reports to technology management on success of the above responsibilities
2

Mobility Infrastructure Support Resume Examples & Samples

  • Application Infrastructure Administration experience for mobile messaging products to include, but not limited to, Blackberry Enterprise Server (BES) and Good for Enterprise (GFE) Server
  • Experience working with Microsoft Windows Server Operating Systems
  • Basic understanding of Exchange 2010
  • Basic understanding of SMTP and MAPI protocols
  • Provide monitoring and troubleshooting Blackberry and GFE systems
  • Provide 24x7 on-call support for mobile messaging servers located in various regions across the globe
  • Responsible for Contingency of Business (COB) testing for BES and GFE in multiple sites annually
  • Responsible for resolving system failures, troubleshooting complex server and client side Blackberry and GFE issues
  • Work with vendors as needed to provide Root Cause Analysis (RCA), and short & long term resolutions
  • Ensure high availability and low mean time to resolution for mobile messaging servers
3

Active Directory Infrastructure Support Resume Examples & Samples

  • Demonstrated knowledge and skills operating Microsoft Active Directory in a large, complex organization
  • Demonstrated knowledge, skills and success in interfacing Microsoft Active Directory to other enterprise systems
  • Strong record of operational success managing Microsoft Active Directory services including outstanding uptime and throughput
  • Ability to work in fast-paced, team-oriented environment
  • Minimum of 4 years experience with Microsoft Windows system administration, including Active Directory
  • Good understanding of the network and authentication protocols (SMB/CIFS, DNS, RPC, LDAP, Kerberos, NTLM, etc)
  • Experience with System Scripting/Programming in support of Active Directory using one or more of the following : VB, C# or PowerShell
  • Experience with LDAP Protocol and reporting tools for Active Directory
  • Experience with 3rd party tools in support of a large Active Directory deployment
4

O&t-infrastructure & Support Resume Examples & Samples

  • 5+ years of experience in providing network operations support. Experience supporting a network with 1000+ nodes is preferred. NOC (Network Operations Center) experience is highly preferred
  • Expert level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc)
  • Expert level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit
  • Expert working knowledge of Cisco routers and switches, WANs, (T1, T3, MPLS)
  • Expert working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
  • Expert knowledge of network protocol analysis using industry standard toolsets such as Niksun NetVCRs, Ethereal Wireshark, etc. Familiarity with Netflow data exports and data collection/analysis
  • Expert knowledge of IPSLA probes, application specific network performance analysis, and TCP/IP optimization mechanisms for maximizing application performance across enterprise networks
  • Expert knowledge of common security threats facing enterprise networks including DDOS (Distributed Denial of Service) and various defensive mechanisms and threat mitigation strategies
  • Any of following Industry Certifications are highly preferred*: a. Cisco Certified Network Professional (CCNP) b. Juniper Networks Certified Internet Specialist/Professional (JNCIS, JNCIP) c. Information Technology Infrastructure Library – Version 3 Foundations (ITIL Version 3) *A commensurate knowledge base in absence of certification is acceptable
  • Language skills beyond English are a plus to work with various support in Asia/EMEA
5

Unix Infrastructure Support SME Resume Examples & Samples

  • Provide SME support for the global Unix Infra servers within HIAS
  • Develop & Maintain good working relationship with clients & managers
  • Management of Physical and Virtualized Environments
  • Implementation of new infrastructure
  • Decommission of old infrastructure
  • Work with & train L2 staff
  • Escalation of issues
  • Co-ordination & implementation of Changes that require single System and/or outages
  • Commission coordination of new Services/Hardware
  • Support COB Co-ordination for the STE and/or high critical application LDOMS, VMs
  • Responsibility for Documentation, covering PCM, General TASKS, and Support for RCSA for Solaris/Linux Frame environments
  • Liaise with internal customer groups to manage BAU service and project delivery
  • Liaise with internal controls and compliance groups as well as other Unix Systems Administration groups globally. This position reports to the L3 Unix Infrastructure global manager
6

IT Infrastructure Support Lead Resume Examples & Samples

  • Leads the EUCS team and ensure all Reported Incidents and Requests are closed within the SLA’s (30%)
  • Timely Escalations for Incidents ensuring closure within the SLA and Ensure customer is updated of any SLA voids (30%)
  • Allow Desktop team to focus on key desktop initiatives and enhancing core desktop skill sets (10%)
  • Optimize utilization of support engineers. (10%)
  • EUCS Service Improvement Initiatives (10%)
  • Stakeholder Management (10%)
  • Certifications: MCSE, MCSA and ITIL will be preferred
  • Microsoft MCP certified
  • ITIL certified and working knowledge
  • Information security concepts and application
  • Operations management
  • 8 – 10 years of working experience in End User Support
  • 3 – 5 years Team lead experience in Desktop Support
  • Experience in an IT desktop support role within an international bank predominantly supporting Microsoft Windows and Microsoft Office suite applications
  • Experience working in a global support environment, raising incidents in an incident management system (Service Now or similar)
  • Experience providing telephone support, preferably in a banking environment
  • In-depth knowledge of Microsoft Windows XP / 7 workstations
  • Experience working on Active Directory account management
  • Overview of TCP/IP protocol suite
  • In-depth knowledge of MS Office suite (including support for MS Outlook)
  • Fault analysis and resolution for Microsoft Office Suite
  • 2nd line fault analysis and resolution of messaging issues related to Outlook, E-Vault, blackberry, office communicator and Live meeting
  • Knowledge of VPN and remote connectivity (Wireless, Broadband and 3G technologies)
  • Experience of Virtualization technology (VM, VDI support)
  • Experiencing of supporting Citrix environments
  • Laptop Encryption (Pointsec \ Safeboot)
  • Experience of Patch management and deployment
  • Experience of managing and supporting Anti-virus protection software (preferably SAV or SEP)
  • Working experience on Remote control software
  • Good analytical, problem solving skills
  • Understanding of ITIL Foundation
  • ITIL Incident, Problem and Change Management
  • Engagement with the respective Global teams and Third Party Suppliers for extended support and building new capabilities
  • Ensure Team spirit, morale of the team is kept well motivated with constant interaction
  • Provision of IT helpdesk service for BSS and Barclays employee and management of call records and incident alerting
  • MIS Reporting to measure the efficiency of IT Support
  • Communicate with End-users regular and take delivery feedbacks
  • Ensure Internal/External Escalations are followed for all Processes
  • Internal Audit on follow up and escalation of pending calls, if breaching SLA
7

Digital Infrastructure Support Services Analyst Resume Examples & Samples

  • Participate on multiple infrastructure & discretionary projects with Infrastructure, LOB business, and Project resources to communicate & gather Service Operations knowledge requirements to support Production environments. Evaluation of impact to the Service Operations Center for multiple simultaneous and complex projects. Responsible for creating knowledge objects (Incident models, process documentation, etc) and revising procedures when there are associated technical, operational or business changes. (45%)
  • Facilitation of Service Operations tool enhancements to improve incident time to repair, decrease customer impacts and increase proactive monitoring & forecasting. (20%)
  • Responsible for Service Operations process improvement recommendations for IT projects and Operations, harvesting lessons learned and best practices, and creating prioritized process improvements to enable the improvement of the overall process maturity. Responsible for the centralized, prioritized process improvement list and the process improvement scorecard (20%)
  • Work with the Monitoring, Technical Operations, Development & Service Operations teams to establish pro-active and/or re-active monitoring creation and ever greening of monitors scripts and profiles. (15%)
  • Minimum 5 years of relevant Information Technology experience
  • Minimum 3 years Incident Management or Service Operations experience
  • Demonstrated Project management experience
  • Strong experience with ITIL Continual Service Improvement key concepts (Deming, Seven Steps of Improvement, CSI Model, etc)
  • Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls
  • Strong computer skills in microsoft office, powerpoint, excel (perience in analysis and presentation of data)
  • Ability to be proactive with an emphasis on continuous improvement of practices / processes
  • Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations
  • Excellent influence, negotiation and presentation skills
  • Confluence WIKI experience a plus
  • Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously
8

Head of Service Infrastructure & Support Resume Examples & Samples

  • To develop and manage the lifecycle of the BBC Enterprise IT infrastructure
  • To gather, document, evaluate, prioritise and publish BBC Enterprise IT infrastructure and service requirements including KPI, SLA and OLA measurements and reporting
  • To publish Enterprise IT infrastructure and services roadmaps
  • To partner with other BBC Technology teams, such as Information Security, Architecture, Strategy and Delivery, ensuring all Enterprise IT infrastructure and services enable the implementation of BBC technology strategies
  • To take a leading role, as required, in key IT Service Management functions such as Incident, Change, Problem, Service and Release Management
  • To lead a team of specialist technologists responsible for specific areas of technology within the BBC Enterprise IT infrastructure and services portfolio
9

AM Tech-websphere Infrastructure Support Resume Examples & Samples

  • Strong working knowledge of WebSphere Application Server and IHS
  • Apache/Tomcat
  • WPS (Websphere Portal)
  • Experience with Web Services, XML
  • Enterprise Java Beans, design and implementations
  • Java Servlets and JSPs
  • Web based application development
  • Knowledge of Messaging and ETL technologies (WMQ, Qpid, Mule)
  • Database Knowledge (Oracle, SQLServer, etc.)
  • Heterogeneous operating systems (UNIX, Linux, Windows)
  • Candidate must be a good team player, have excellent verbal and written skills and have mentoring experience
10

Infrastructure Support Resume Examples & Samples

  • Management of server, network, network equipment and wired/wireless LAN
  • Support of LAN, and IT related device
  • Over 3 years experience in internal infrastructure support, such as Networks and Windows servers support, Networks monitoring software
  • Fluent in written and spoken English and Japanese
  • Experience in finance related industries
11

Infrastructure Support / Manager Resume Examples & Samples

  • Management of network, network equipment and wired/wireless LAN
  • Manage IT related hardware (Storage, Proxy server, MFP etc)
  • Support of LAN, P.O.S and IT related device
  • Liaise with global team and local vendor
  • Over 3 years experience in Networks and Windows servers support, Networks monitoring software
  • Over 3 years experience in retail and store system
  • High proficiency in PowerPoint, Excel, and Word
12

Data Analytics Infrastructure Support Section Manager Resume Examples & Samples

  • Have previous experience working supporting mission-critical IT Data Warehousing Infrastructure technologies
  • Have previous experience working in Enterprise Class Banking and Data Centre Class IT Support
  • Need to be available on an as-needed basis for emergency 7/24 coverage
  • Accountable for ensuring that service level agreements for system and application availability are met or exceeded,
  • Analyzes and reviews daily practices, processes, and documentation to ensure that all audit exposures and business requirements are dealt with and resolved
  • Acts as the escalation and resolution point for critical service issues, bringing recurring situations to the Department Manager/EI executive’s attention as needed
  • Proactively develops strategies and objectives specific to relative area(s) of expertise and assists the Department Manager in developing overall departmental strategies (both shorter and longer term)
  • Understands department/EI/enterprise strategies and supports the Department Manager/EI executive in developing specific plans to ensure systems/processes applicable to their EI platform remain current in order to provide superior service levels to clients/business units
  • Maintains an awareness and understanding of relevant industry trends, best IT practices and issues, and their potential impact, and formulate an appropriate direction, where required
  • As a key technical resource/advisor, you take a lead role in task forces in support of major and most critical LOB/enterprise initiatives
  • Partners with EI and CTD management to ensure effective development and execution of key deliverables that meet productivity, quality service and business plan goals
  • Verifies that all management type of administration is administered fairly, professionally, and in a timely manner
  • Verifies adherence to unit/departmental policies and procedures by all team members
  • Evaluates proposals and provides input to the capital plan and EI technology strategies
  • Key areas of focus include assessing costs, workload tracking, and resource management
  • Verifies cost effectiveness of all activities and continuously seeks productivity and cost reduction initiatives
  • Demonstrates Our Way values at all times
  • As the Data Analytics Infrastructure Support Manager, you/your team will be accountable ensuring Operational Excellence & uptime SLA availability for the Bank’s Data Warehousing services
  • Support & maintain operational wellness of the server (OS/hardware platforms – AIX, RH Linux, VMs, Netezza) and database (DB2, Netezza) eco-system (includes LOB applications, database associated storage connections, performance, back-ups, etc.)
  • Provide technical leadership and guidance for Data Warehousing Technologies
  • Lead efforts to investigate and identify innovative solutions to prevent service interruptions
  • Produces and assesses data from various sources to proactively identify trends that produce service improvement opportunities
  • Optimize production environment capabilities leading to increased processing efficiencies
  • Maintains advanced knowledge of current IT industry standards and trends
  • Displays advanced knowledge of the T&O organization
  • Exhibits advanced knowledge of Bank’s policies, procedures and methodologies
  • Possesses expert communication skills, both written and verbal
  • Demonstrates advanced people management and negotiation skills
  • Displays expert decision making and analytical skills
  • Is able to prioritize and manage time effectively
  • Is able to motivate and influence team members, establish priorities and set project direction
  • Illustrates advanced business acumen
  • Is self-motivated and goal-oriented
  • Possesses a university degree/college diploma in Computer Science or 5-10 years of equivalent work experience in Enterprise Class Banking and Data Centre Class IT Support
  • Strong “Customer Experience” skills
  • Demonstrates solid knowledge of Data Warehousing Infrastructure technologies
13

IT Infrastructure Support Section Manager Resume Examples & Samples

  • Have previous experience working supporting mission-critical call center technologies
  • Have previous people management experience
  • Need to be available on an as-needed basis for emergency 7/24 coverage
  • Accountable for ensuring that we service level agreements for system and application availability are met or exceeded,
  • Manages day-to-day leadership direction and coaching for all staff to ensure quality and maintaining a high level of productivity
  • Analyzes and reviews daily practices, processes, and documentation to ensure that all audit exposures and business requirements are dealt with and resolved
  • Acts as the escalation and resolution point for critical service issues, bringing recurring situations to the Department Manager/EI executive’s attention as needed
  • Proactively develops strategies and objectives specific to relative area(s) of expertise and assists the Department Manager in developing overall departmental strategies (both shorter and longer term)
  • Understands department/EI/enterprise strategies and supports the Department Manager/EI executive in developing specific plans to ensure systems/processes applicable to their EI platform remain current in order to provide superior service levels to clients/business units
  • Maintains an awareness and understanding of relevant industry trends, best IT practices and issues, and their potential impact, and formulate an appropriate direction, where required
  • As a key technical resource/advisor, you take a lead role in task forces in support of major and most critical LOB/enterprise initiatives
  • Partners with EI and CTD management to ensure effective development and execution of key deliverables that meet productivity, quality service and business plan goals
  • Verifies that all management type of administration is administered fairly, professionally, and in a timely manner
  • Verifies adherence to unit/departmental policies and procedures by all team members
  • Evaluates proposals and provides input to the capital plan and EI technology strategies
  • Evaluates fiscal financial plans and responsible for managing budget expenses
  • Key areas of focus include assessing costs, workload tracking, and resource management
  • Verifies cost effectiveness of all activities and continuously seeks productivity and cost reduction initiatives
  • Demonstrates Our Way values at all times
  • Oversees the implementation of all Human Resources programs and initiatives, consistent with the general directions and strategies provided at the enterprise and divisional levels, including
  • As the Call Centre Infrastructure Support Manager, you/your team will be accountable ensuring Operational Excellence & uptime SLA availability for the Bank’s Call Centre Infrastructure components
  • Lead, incent and motivate a support team of up to 10 specialized staff
  • Support & maintain operational wellness of the server (Windows OS/hardware) platform; and Call Centre technologies (Genesys, Verint, Aspect, ETALK, Optimizer, Symposium, IVR, Nice XEI, etc) eco-system (includes LOB applications, performance, back-ups, etc.)
  • Provide technical leadership and guidance for Call Centre Technologies
  • Lead efforts to investigate and identify innovative solutions to prevent service interruptions
  • Lead and Coordinate efforts to drive analysis and identification of problem investigation root cause
  • Produces and assesses data from various sources to proactively identify trends that produce service improvement opportunities
  • Optimize production environment capabilities leading to increased processing efficiencies
  • Maintains the security and risk profile of the operating environment
  • Demonstrates expert technical knowledge of related IT technologies/EI platforms, and solid/advanced understanding of other EI platforms/technologies (e.g. Genesys, Verint, Windows OS, IVR, PBX, VOIP)
  • Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 10+ years’ experience in an IT environment and 7+ years of management experience
  • Maintains advanced knowledge of current IT industry standards and trends
  • Displays advanced knowledge of the T&O organization
  • Exhibits advanced knowledge of Bank’s policies, procedures and methodologies
  • Possesses expert communication skills, both written and verbal
  • Possesses advanced leadership skills
  • Possesses advanced facilitation and conflict management skills
  • Demonstrates advanced people management and negotiation skills
  • Displays expert decision making and analytical skills
  • Is able to prioritize and manage time effectively
  • Is able to motivate and influence team members, establish priorities and set project direction
  • Illustrates advanced business acumen
  • Is self-motivated and goal-oriented
14

Web / Infrastructure Support Resume Examples & Samples

  • Install, configure, maintain & troubleshoot internet access infrastructure of the NMCI. Bluecoat ProxySG | F5 Big-IP | Microsoft ISA2006
  • Read, understand, and follow detailed process documents
  • Create documentation for processes and solutions
  • Fluent in basics of TCP/IP network connectivity and troubleshooting
  • Knowledgeable in WIN2003 / WIN2008 Active-Directory administration & troubleshooting
  • Knowledgeable in client(WIN7) configuration & troubleshooting
  • This position requires the candidate to have a Security clearance or the ability to obtain and must be 8570 compliant
  • CompTIA Security + | Microsoft | Bluecoat | F5
  • WIN7ent clients
  • Bluecoat ProxySG v5.4.x.x / v6.x, ProxyAV v3.x
  • F5 Big-IP
  • IIS6.x, IIS7.5
  • ISA2006
15

Infrastructure Support Resume Examples & Samples

  • 3+ years of related work experience
  • Bachelor's Degree in Computer Science
  • Working technical knowledge of network and PC operating systems, including [Win Server 2003, Win Server 2008, Win 7]
  • Extensive application support experience with [Exchange, VMWare, ARCserve]
  • Working technical knowledge of current network hardware, protocols, and standards, including [DHCP, NTP, DNS, Active Directory]
  • Hands-on hardware troubleshooting experience
  • Knowledge of applicable data privacy practices and laws
  • Solid analytical and problem-solving abilities
  • Highly organized
  • MCITP, MCSE, or any other relevant certification
16

Infrastructure Support Resume Examples & Samples

  • Feels comfortable working with user interfaces where simplicity for a user is a key success factor
  • Participates in design reviews and provide input to design recommendations
  • Review existing applications to determine how key data can be gathered for mission critical reporting
  • Develop, code and deploy high profile metrics which monitor and support the environment
  • Responsible for ensuring the applications work with browsers our end-users use, not what’s available
  • Participate in code reviews and ensures that all solutions are aligned to predefined design specifications
  • Identify and troubleshoot application code-related issues
  • A well-rounded professional who can connect the dots between business-needs, innovation and good design
  • A self-starter who can effectively balance and prioritize multiple projects concurrently
  • Feels comfortable in connecting a presentation-tier model to a services-based architecture
  • A subject-matter expert in cross-browser/cross-platform development, testing and problem resolutions
  • Minimum 2-3 years of hands on software development in professional environment
  • Minimum 2 years experience as a key, hands-on HTML, CSS, JavaScript developer on a front-end team
  • Proficient with SQL Server Reporting, SQL Server Databases, Oracle Databases
  • Familiar with UNIX
  • Adheres to coding standards, procedures and techniques contributing to the technical code base including any required documentation
  • Excellent analytical, organizational and problem-solving skills coupled with a strong work ethic
  • Comfortable working with network administrators to solve web application issues in development and production environments
  • Bachelor or Master's degree in Engineering, Computer science or equivalent with relevant experience
  • Has a strong knowledge with hand-coded HTML, CSS, JavaScript & JQuery. JSON, AJAX and XML knowledge are a plus
  • Possesses an understanding of client-side and back-end code integration including best practices. Experience with JSF, JSP, Struts, Spring MVC is a plus
  • The candidate should have at least 4 years as a key, hands-on HTML, CSS, JavaScript developer on a front-end team. Samples of work are a plus
17

Infrastructure Support Team Coordination Resume Examples & Samples

  • Responsible for ensuring all new products, services and tools are implemented in a controlled manner confirming all requirements of Infrastructure Support are met prior to service go live date
  • Act as a champion for Operations process relating to new service adoption ensuring that defined process and procedure is being followed acting as an interface into other teams
  • Develop & maintain relationships across Service Delivery and IT Operations
  • Work with IS Coordination Lead to further define and develop knowledge standards and best practice to be utilized across Infrastructure Support
  • Enforcing knowledge standards and best practice across the IS coordination team
  • Work with contacts in all IS teams to develop and understand reporting needs
  • Develop meaningful and informative reports which provide an insight in to the teams workload and performance
  • Undertake analysis of reports generated and provide insightful commentary on key trends identified
  • Work with IS leads in all areas to define quality standards
  • Providing reporting information to allow quality review to be undertaken
  • Enable standardization of processes and working practices across IS
  • Drive consistency in service delivery by supporting one unified operation model across IS
  • Drive automation activities to ensure the Infrastructure Support team is operating as efficiently as possible
18

Entry Level Analytics Database Infrastructure Support Resume Examples & Samples

  • Recommends system options to meet requirements using existing solution set
  • Assesses interdependencies of components to integrate effective solutions
  • Implements and optimizes interdependent changes for components of a solution using defined processes
  • Uses multiple tools for systems engineering of solutions
  • Troubleshoots and resolves complex support issues
19

Senior Manager Integration Collections Infrastructure Support Resume Examples & Samples

  • Application Development – Provide Support in Define and confirm technical requirements; guide vendor application developers, design and manage the development of complex program modules from general specifications
  • Roadmap Support - Engage with business and product teams to collaboratively position the product portfolio for the future
  • Demand Management – Partner with the business to proactively anticipate, prioritize, and integrate new project requests. Work with the business to prioritize new or competing IT demands and set delivery standards
  • Project Management – Manage technology projects efficiently and effectively by thoughtfully considering the factors of approach/integration, scope, time, cost, quality, people, communications, risks, and procurement. Ensure that projects stay on schedule and budget by managing scope/risks and minimizing rework
  • IT Operations – Provide Business operations support, execute quality assurance testing, and develop operations capacity plans. Provide a voice to business needs; liaise/interface with all technology vendors (e.g. Dialer, business operations)
  • IT Innovation – Maintain uniform and current Collection practices. Advise on IT concepts and foster IT innovation. Facilitate the design, installation, modification, and operation of information systems initiatives
  • Support large-scale, complex projects often involving multiple internal and external constituents and matrix partners. The incumbent is expected to function independently in the role of Senior Manager, facilitating the integration of assigned departments/areas. An understanding of the challenges facing an integration and ability to facilitate team building is a requirement
  • Accountable party for defining, planning, orchestrating, and delivering assigned strategic projects, including all business, operational and IT deliverables
  • Build strong relationships with functional areas and promote communications between Collection, Credit Risk Management, Systems, Human Resources, Products, and Marketing. Ensure that collections projects receive sufficient attention and, where necessary, escalate issues to steering committee and sponsor so that needs are met and discrepancies are resolved
  • Ensures end results are of the highest calibre with a clearly articulated scope and quantifiable business benefits. Ensures there is clear linkage between the business vision/context and the project scope and objectives. Ensures mechanisms to measure benefits are set up in the project
  • Demonstrated in-depth understanding of relevant and up-to-date technologies (including .NET framework), applications and platforms; experience solving business problems using these technologies from an application development perspective
  • Ability to translate functional requirements and design specifications into technical specifications and effectively communicate verbally and in written form
  • Demonstrated analytical mindset with ability to troubleshoot and creatively solve business and technical problems
  • Ability to meet development scope, schedule and budget commitments
  • Ability to develop and maintain strong, effective relationships, working collaboratively and effectively across the organization and its solution partners
  • Serve as a key technical resource
  • Demonstrate strong communication skills, written and verbal, as well as highly-developed cultural sensitivity in order to operate effectively across cultural and language differences
  • Ability to exercise a high degree of discretion and judgement to establish effective project plans and determine work priorities
  • Working knowledge of retail credit products, consumer credit lifecycle, credit and collections environment
  • Expert knowledge of call centre management and best practices, collections and recovery systems (Debt Manager, Predictive Dialer, Placements Plus) and processes
  • Expert knowledge of MS applications (Work, Excel, Project, Access, PowerPoint)
  • Financial analysis, cost-benefit, NPV, IRR, payback
  • Advanced knowledge of business analysis / project management methodologies
  • 5+ years’ retail banking experience
20

L Dcis Platform Infrastructure Support Resume Examples & Samples

  • Coordinate with users to ensure that optimum service is provided to the business
  • Implement system related procedures in compliance with ISO9000, ISO27001 and ISO20000 standards
  • Participate in compliance or audit related on platform
  • Provide SME support for Windows Operating system and Infrastructure servers within CIS HIA
  • Perform support activities related to audit and compliance requirements
  • Actively participate in the development of new service offerings and capabilities
  • Work with customers to plan and coordinate the implementation of moderate to complex system and software migrations
  • Assist customers with the planning and design of system architecture
  • Interface and work closely with Project Managers on project implementations; coordinate project plans and activities with user and technology management
  • Root cause and failure analysis to resolve systems problems
  • Identify, document and eliminate all non-supported software
  • Produce a plan for upgrading and/or replacing the non-supported hardware and software
  • Prior experience managing systems for High-Availability and Disaster Recovery
  • Automate common manual tasks and processes
  • Ensure compliance of server infrastructure with Citibank policies
  • Subject matter expert in cloud/virtualized consulting solution offerings
  • Perform site COB drill and participate in application COB drill to meet the business COB requirement
  • Working with in-country System Administrators to ensure all servers are meeting global Citi standards
  • Perform system performance monitoring and tuning; participate in capacity planning and systems configuration
  • Minimum of 5+ years experience on systems Windows/UNIX/FRAME(P-series, Solaris) administration
  • Years of hands-on experience in operating, and administering Windows/UNIX/FRAME(P-series, Solaris)
  • Experience on IIS Web Server administration
  • Experience on supporting Microsoft Clustering, configured in high availability environment
  • Scripting capabilities for automation of system administration task
  • Experience on Operating systems performance, tuning, and enhancements
  • Experience on Windows Security updates and patch management
  • Experience with planning and identifying Disaster Recovery plans
  • Knowledge of Infrastructure software PowerPath, Veritas foundation Agent, Netbackup, ITM, Mcafee, File transfer software VIO, LDOM, UNIX (AIX/LINUX), (Tectia, NDM), capacity tools(Perceiver), Citrix, Messaging, etc
  • Experience with transferring applications to a cloud/virtualized environment is an advantage
  • Knowledge on ITIL processes; for example Change, Incident & Problem management
  • Strong communication skills and a team player
  • Ability to learn quickly and incorporate new knowledge in the rapidly evolving infrastructure
21

IT Infrastructure Support Resume Examples & Samples

  • First-line infrastructure support and administration – Covering Servers / Storage / Network / Firewall / PBX / Turrets / Voice recorder, etc
  • On-site IT desktop, end-user and application support
  • Data Center Management
  • Disaster Recovery system and site management
  • Maintenance vendor contract and renewal and billing
  • Procurement of IT equipment
  • Coordination of IT-related projects
  • Production release management
  • Coordination of system enhancements with IT streams and local vendors
  • Interface with exchanges and regulators on IT solutions and audits
  • Ensure the IT systems comply with the regulatory and UBS policies
  • Create and maintain localized IT documents
  • Batch cycle and regular tape backup operation
22

Information Technology Infrastructure Support Specialist Resume Examples & Samples

  • Provide third-party account management with CSC, UTC Network Services and other external vendors to maximize Otis interest and deliver projects on time and below budget
  • Coordinate server refresh projects for Otis North America removing off support operating systems
  • Monitor LAN/WAN usage, identifying bandwidth issues and working with UTC and the customer to implement upgrades or removing constraints
  • Actively participate in acquisitions of new business, office moves, relocations making recommendations and coordinating network and other resources as required
  • Assist Central America and South America countries to provide oversight and support for server, network, patching and security services
  • Provide active directory domain administration support for new active directory consolidation projects
  • Monitor and maintain Group Policy Objects and see to it they are implemented in out of scope countries
  • Assist management with security audits in preparation for internal controls reviews or internal audits
  • Monitor patch deployment and validate security compliance for North and South America
23

Infrastructure Support Global Lead Resume Examples & Samples

  • Directs the high quality service delivery by regional teams of all assigned incidents and ascertains appropriately aligned staff resources and adherence to performance standards to meet KPI’s, OLA’s and overall adherence to GCSM processes, IT operational readiness and EY’s compliance directives
  • Directs the 24/7 operating time frame for Infrastructure Support to manage and maintain operational readiness of the GIS Infrastructure and aligned services
  • Directs the technical coordination for PxSx incident management and the quality management reviews for all incidents to manage and evaluate appropriate reporting and remediation activities undertaken by the team
  • Drives process alignment and technical leadership by evaluating GCSM adherence to established processes, creating (as needed) and implementing process improvement plans to train the teams and direct automation efforts as identified
  • Oversees and manages the identification and compilation of Key Performance Indicators (KPI) and other metrics to manage an ongoing review of all actions by the team. Oversees same to identify trends and areas of improvement in issue resolution and to maintain the service quality standards for GCSM services in a specific region or for Infrastructure Support as a whole
  • Directs the review of the team’s activities for adherence to components of the Operational Level Agreements (OLA) and Service Level Agreements (SLA) to maintain the service standards and remediation timeframes expected of GCSM by IT and EY businesses
  • Directs the review and the necessity for improvements to the shift left process which expedites and re-assigns incidents to Level 1 and 2 technicians. Directs that any re-assignment in a shift left provides solutions to incidents in the expected more efficient span of time. Ascertains the appropriate submission and retrieval of incident with IT resources to maintain timely and efficient solution by Infrastructure Support and its collaboration with other IT teams
  • Manages the use of industry standards such as Information Technology Infrastructure Library (ITIL) to evaluate all actions and efforts for continuity or best practices and identify opportunities for improvement within incident resolutions. Guides staff in the proper use of the framework for incident analysis, problem resolution, change identification and knowledge sharing
  • Directs and validates opportunities for automation and best practices as well as agrees global standards in directives to maintain a single cohesive structure and cross regional coordination by Infrastructure Support in incident remediation and control
  • Directs the ongoing review of the high quality service readiness model to validate that all new products, services and tools are implemented in a controlled, efficient manner and that all requirements of IS services have been successfully met prior to a service’s “go live” date
  • Directs the creation and monitoring of IS service readiness transition plans for new products, services and system enhancements to validate that required tasks and activities have been successfully completed to enable the smooth transition from project to operational support within the actual production environment
  • Directs the teams on high level Enterprise projects and related activities from the Program Management Office (PMO) that have been transitioned to GCSM for technical support by Infrastructure Support
  • Directs the establishment and ongoing review of existing KPI’s and other metrics aligned to the service readiness model to measure and monitor overall effectiveness of the service readiness model and drive continued improvements and production stability and/or end user satisfaction
  • Directs efficiency and effectiveness of the team’s efforts through remediation, documentation and the implementation of changes as required
  • Provides the highest level of thought leadership in EY’s businesses and services as well as industry standards such as Information Technology Infrastructure Library (ITIL)
  • Directs collaboration and knowledge sharing across IT teams and EY in general to promote operational excellence and to challenge current practices or to contribute new data and insights into best practices
  • Oversees standardization of processes across IS through the use of the IS Knowledge Management roadmap including ITIL’s Knowledge Strategy, Remediation Processes as well as the team’s Roles and Responsibilities
  • Promotes knowledge standards and best practice across the IS team leveraging shared EY communication resources including SharePoint. Mandates the update and review of Operations Manuals and Production Support Procedure (PSP) so that the correct level of technical information is captured, appropriate scripts distributed and knowledge sharing provided to support new applications and services in IT
  • Acts in accordance with government and other specific regulations and procedures on such matters as the protection of privacy for an individual and specific directives on confidentiality in staff management aligned to each country in which managed staff are or will be domiciled as well as EY’s mandates with regards to managing people across nations
  • Provides coaching on performance to achieve success, maintain compliance with adopted standards and directs improvements.to maintain the regional team’s effectiveness in service delivery aligned to the global model
  • Maintains advanced interpersonal and collaborative skills to engage strategically with peers and other senior executives of the firm, in cross business discussions to build and maintain a solid network for effective teamwork and knowledge sharing. Uses these communication skills to challenge insightfully, to direct improvements and remediation to processes, propose credible options as solutions, and position GCSM’s role in quality technical service management and IT’s infrastructure business support
  • Projects well-defined consultative skill to conduct effective questioning to break down complex issues into core elements, formulate appropriate ideas and negotiate those ideas clearly and concisely to advance a cooperative engagement by all levels of the organization including senior and/or executive management
  • Maintains a broad knowledge of the regional and global infrastructures, application technology and IT’s overall technical operating environment to support proper recognition and impact of service issues and to position improvement opportunities as part of GCSM’s technical support
  • Possesses the proper time and incident management disciplines to direct and influence improvement initiatives and drive aligned activities throughout the incident life cycle
  • Possesses an advanced knowledge in Major Incident Management and specifically the Priority and Severity (PxSX) criteria to recognize the impact and aligned criteria to scale an Incident up to and including P1S1’s (Major Incidents). Recognizes where criteria is met and leadership escalation is needed
  • Manifests a strong analytical and problem solving ability to negotiate complex and conflicting issues, handle ambiguity as well as multiple and shifting priorities and to drive GCSM related decisions that are both financially sound and operationally feasible
  • Adapts communication style to the style of others. Develops rapport and remains calm under pressure. Builds strong relationships across all levels of a matrixed, geographically and culturally dispersed organization utilizing advanced oral and written English communication skills
  • Possesses a solid working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, and Change processes and improvements. Supports the team in ITIL familiarity and/or certification for staff as needed or necessary
  • Builds and manages the team by delegating work effectively and by using appropriate resources, sound planning and with the ability to train & coach staff in technical processes and practices
  • Maintains an awareness of country specific directives and government regulations government on privacy and other directives on confidentiality in staff management aligned to each country in which managed staff are or will be domiciled as well as EY’s mandates with regards to managing people across nations
  • Resolves team conflicts with a proven aptitude to implement & communicate difficult decisions as well as provide individual or team mentoring as appropriate
  • Approximately 10 to 12 years working in a management position within Information Technology in a global firm
  • Over 3 years’ experience of ITIL Major Incident Management and co-ordination in a large organization
24

Regional Lead-infrastructure Support Resume Examples & Samples

  • Directs the highest quality service deliverables in 24/7 time frame by Infrastructure Support for an assigned region
  • Oversees incidents and other activities for appropriate regional staff resourcing, service quality, knowledge sharing and reporting aligned to agreed performance standards from the business, GCSM processes, IT operational readiness and EY’s compliance directives
  • Directs the identification and compilation of Key Performance Indicators (KPI) and other metrics managed to guide the review all actions by the team
  • Oversees the review of the team’s activities for adherence to components of the Operational Level Agreements (OLA) and Service Level Agreements (SLA) to maintain the service standards expected of GCSM by IT and EY businesses
  • Directs improvements to the shift left process aligning the submissions and retrieval of issues with IT resources to maintain timely and efficient solution by the team’s assigned participation in issues
  • Directs PxSx incident management, managing both the remediation of all levels of priority and severity in issues assigned to the teams as well as overseeing quality management reviews of the steps taken to solution issues
  • Guides and directs the use of industry standards such as Information Technology Infrastructure Library (ITIL) to evaluate all actions and efforts for continuity or best practices and identify opportunities for improvement within incident resolutions
  • Acts as the highest point of escalation and decision within the region on complex and time critical technical issues to guide technical triage and resolution steps
  • Directs or manages the technical resources needed in the region to implement corrective actions and expedite service restoration activities by the team, IT partners and external vendor
  • Provides appropriate guidance and direction for metrics reporting to identify trends and areas of improvement, improve issue resolution and maintain the service quality standards for GCSM services in the region or for Infrastructure Support as a whole
  • Partners with peers across other GCSM aligned regions to identify opportunities for automation and to share best practices as well as agree global standards in directives to maintain a single global cohesive structure and cross regional efforts in incident remediation and control
  • Directs as a thought leader, the Infrastructure Support teams’ adherence to established processes and manages the implementation of process improvement plans such as automation deemed required to drive efficiency
  • Provides input and insight as required in meetings and presentations that require representation by Infrastructure Support leads within a region
  • Partners as a stakeholder or assists as a management resource to Infrastructure Support’s Coordination team on high level Enterprise projects from the Program Management Office (PMO) that have been transitioned to GCSM for technical support
  • Directs knowledge activities such as training requirements at operational level or remediating inconsistencies in process, knowledge, execution within shift and across shifts as required
  • Manages direct reports and other members of staff to the highest level of performance, selects staff for hiring, reviews and directs the alignment of responsibilities, country specific procedures and objectives to the member of staff’s abilities as well as to deliver quality services 24/7
  • Maintains advanced interpersonal and collaborative skills to engage strategically with peers and other senior executives of the firm, in cross business discussions to build and maintain a solid network for effective teamwork and knowledge sharing. Uses these communication skills to challenge insightfully, to direct improvements and remediation to processes, guide the team in their propose credible options as solutions, and position GCSM’s role in quality technical service management and IT’s infrastructure business support
  • Projects advanced consultative skills to guide or conduct effective questioning to break down complex issues into core elements, formulate or collaborate to derive appropriate ideas and negotiate those ideas clearly and concisely to advance a cooperative engagement by all levels of the organization including senior and/or executive management
  • Maintains an advanced knowledge of the region’s infrastructure, application technology and IT’s overall global technical operating environment to direct the proper recognition and understand fully the impact of service issues and to position improvement opportunities as part of GCSM’s technical support
  • Possesses an advanced time and incident management disciplines to direct and manage improvement initiatives and aligned activities throughout the incident life cycle
  • Possesses the highest level of advanced knowledge in Major Incident Management and specifically the Priority and Severity (PxSX) criteria to recognize the impact and aligned criteria to scale an Incident up to and including P1S1’s (Major Incidents). Recognizes where criteria is met and leadership escalation or escalation to other teams is needed
  • Manifests the strongest analytical and problem solving ability to negotiate complex and conflicting issues, handle ambiguity as well as multiple and shifting priorities and to direct GCSM related decisions that are both financially sound and operationally feasible
  • Adapts communication style to the style of others. Develops rapport and remains calm under pressure. Builds strong relationships across all levels of a matrixed, geographically and culturally dispersed organization. Uses all aspects of Emotional Intelligence to navigate the interactions and complexities of EY’s business environment through advanced oral and written English communication skills
  • Possesses a solid working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, Change and Availability processes and to recognize areas identified for improvements within the Event Monitoring processes Supports the team in ITIL familiarity and/or certification for select members of staff as needed or necessary
  • Directs the leadership within the team to delegate work effectively. Uses or guides appropriate resources and sound planning. Possesses the ability to train & coach staff in technical processes and practices. Resolves team conflicts with a proven aptitude to implement & communicate difficult decisions as well as provide individual or team mentoring as appropriate
  • Over 5 years’ experience of ITIL Major Incident Management and co-ordination in a large organization
25

Infrastructure Support Specialist Resume Examples & Samples

  • Must be able to support Windows, work on network design, and have a comprehensive understand of IT support processes
  • Capable communicator in both Japanese and English
  • Holds one or more of the following: Cisco Certification, PMP, or ITIL
26

Infrastructure Support Specialist Resume Examples & Samples

  • VMWare View
  • SCCM
  • Casper
  • AppSense
  • SAP
  • Monitoring technologies (e.g SCOM, Airwatch or other)
27

Infrastructure Support Manager Resume Examples & Samples

  • Develops and maintains effective relationships with customers
  • Leads the design and installation of identified solutions including project management and team leadership
  • Provides leadership, technical assistance, and guidance with request for proposals, benchmark studies, bid specifications, and solution development
  • Consults with customers regularly to identify needs and develop and implement proposals
  • Provides work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work, efficiency, and economy
  • Reviews and analyzes reports, records, and directives, and confers with executive management to obtain necessary data required for planning activities
  • Prepares reports on department activities for executive management
  • Strong Windows 2003/ 2008 and Unix understanding
  • 2-3 years of supervisory experience preferred
  • Bachelor’s degree, technical training, or equivalent combination of education and experience
  • BPI and Six Sigma preferred
  • ITIL experience or certifications desired
28

Data Base Infrastructure Support Resume Examples & Samples

  • Execute the global roadmaps, procedures and best practices in the LATAM Database estate
  • Execute and Enforce policies and standards within the Region
  • Develop relationships with key internal/external customers to identify emerging needs
  • Accountable for root cause analysis for Severity 1, Severity 2, and chronic recurring estate-wide incidents
  • Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate estate-wide changes
  • Manage technical deliverables for estate and internal technical projects to high quality of standards
  • Maintain internal infrastructure used for monitoring and metric dissemination
  • 3-5 Years’ experience in Database support
  • Certification(s) in platform technology a Plus
  • English/Spanish Oral and written skills
  • Presentation skills that can influence the target audience and motivate to action
  • Ability to effectively mentor engineers
  • Efficient performance and tuning skills
  • Systems analysis and design, understanding of business, excellent communication skills, ability to break things down into terms understandable to non-technical individuals
  • Senior technical skills on applicable platform(s)
  • 7+ yrs
29

Data Base Infrastructure Support Expert Resume Examples & Samples

  • Provide database support for complex infrastructure builds on new projects, migrations, and re-platforming
  • Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues
  • Identify recovery scenarios and execute on the most efficient in order to recovery from physical and logical corruptions with minimal data loss
  • Design, support, and troubleshoot complex logical database replication solutions
  • Maintain optimal database configuration while providing proactive change and capacity impact analysis
  • Coordinate corrective action and root cause analysis for major incidents
  • Provide development and design assistance to development and other application support teams
  • Drive critical incident calls while driving others, including non-DBAs, to incident resolution
  • Coordinate, plan and/or deploy major project initiatives while acting as an advocate and technical expert for internal customers
  • Tune complex database environment for optimal operation
  • Provide support for Oracle RAC and GRID environments
  • 7+ years of experience in a similar position
30

Interim Infrastructure Support Technician Resume Examples & Samples

  • Bachelor's degree in Computer Science, IT or related field, or equivalent work experience
  • Five plus years of experience in Servicedesk or infrastructure environments utilising Wintel
  • Strong problem solving and analytical reasoning skills
  • Strong Customer Service ethos and can-do approach
31

Data Base Infrastructure Support Oracle Expert Resume Examples & Samples

  • Provide database support for complex infrastructure builds on new projects, migrations, and re-platforming
  • Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues
  • Identify recovery scenarios and execute on the most efficient in order to recovery from physical and logical corruptions with minimal data loss
  • Design, support, and troubleshoot complex logical database replication solutions
  • Maintain optimal database configuration while providing proactive change and capacity impact analysis
  • Coordinate corrective action and root cause analysis for major incidents
  • Provide development and design assistance to development and other application support teams
  • Drive critical incident calls while driving others, including non-DBAs, to incident resolution
  • Coordinate, plan and/or deploy major project initiatives while acting as an advocate and technical expert for internal customers
  • Tune complex database environment for optimal operation
  • Provide support for Oracle RAC and GRID environments
  • 7+ years of experience in a similar position
32

Infrastructure Support Technician Resume Examples & Samples

  • Provide support for both Mac and PC
  • Install/configure new printers via IP address and within Active Directory
  • Connect PC and Macintosh systems to ModCloth’s wireless network
  • Deploy machines for new users using imaging technologies
  • Manage inventory of all technology equipment in the Modcloth San Francisco office
  • Deploy desk phones for new employees (with assistance of ModCloth IT team)
  • Create and maintain network and telecom documentation specific to office
  • Install and configure webcams and audio headsets for use with Skype
  • Setup conference room A/V equipment (Projectors etc…)
  • Excellent ability to follow directions and scripted procedures
  • Perform basic hardware repairs and upgrades to mac and PC systems
  • Mandatory participation in 24x7 on-call rotation approximately every 6 weeks
33

Critical Infrastructure Support Specialist Resume Examples & Samples

  • Bachelor’s Degree in STEM (Science, Technology, Engineering or Math) from an accredited college or university (OR an Associate's Degree with a minimum of 2 years of technical experience OR a High School Degree / GED with a minimum of 4 years of technical experience)
  • Electrical or Mechanical training course certification or on the job experience or comparable military experience
  • Training or experience in the adoption or execution of the ongoing operational rigor associated with NERC (North American Electric Reliability Corp)& CIP compliant processes and operations
  • MS Office: Word, Excel, PowerPoint & Outlook, basic to moderate skill level
  • Excellent communication skills, both verbally and in written form
  • Ability to work well in team setting
  • Ability to interface effectively with diverse teams of personnel
  • Training or experience with the maintenance or operations of power generation equipment or transmission and distribution infrastructure
  • Certified technician or specialist in dealing with wind turbines
  • Previous experience with Security Information & Event Management (SIEM) software
  • Previous experience with wind turbine software and firmware packages including: WindSCADA, VisuPro, ControlST (ToolboxST, WorkstationST), Bachmann PLC software and tools, Mark VIecontrol systems
  • Distinctive ability to execute technical processes
  • Strong customer service focus and desire for continual improvement
  • Ability to take decisions and to adopt responsibility
  • Strong quality awareness and ability to identify future failures, defects and problems
  • Experience to working with multicultural teams
  • Strong team player- structured work methods and analytical skills
  • High flexibility and motivation to succeed
  • Strong communication and leadership skills with ability to clearly communicate issues and resolution to both a technical and non-technical audience
  • Knowledge and/or experience with the configuration and system’s tasks associated with the Microsoft Operating System Servers
  • Knowledge of Microsoft SQL and VBA in order to assist in development of in house automation tools
  • Knowledge of general network communications / IT systems (LAN's, WAN's, etc) and troubleshooting tools
34

Infrastructure Support Technical Expert Resume Examples & Samples

  • Act in a consultative role for the company’s markets and work directly with market’s technical counterparts to identify specific requirements and design custom solutions within the DSU Service Offering Portfolio to meet functional requirements
  • Support the company’s markets in designing solutions from DSU suppliers in a managed competition environment following states of art, RFQ/RFP process in the best interest of the company
  • Coordinate the delivery of the designed and purchased solution to the company’s markets ensuring those meet Digital Asset Hosting standards and transition of the solution to sustain and operational teams
  • Be responsible for the End-To-End solution in terms of design, implementation, definition of operational processes and owning the operational documentation as well as tools used by the operational team
  • Drive renovation, improvement initiatives and innovations for the digital infrastructure
  • Be responsible for the project management in the infrastructure area, collaborate with the suppliers as well as DSU teams to eliminate root causes
  • Internally, the Hosting solution Specialist is the company’s markets’ interface for DSU suppliers and the operational staff across the organisation
35

Infrastructure Support Specialist Resume Examples & Samples

  • Provide technical support and maintenance for existing .NET Credentialing System deployed on client infrastructure
  • Provide technical support to work on all application tiers as well as all supporting infrastructure
  • Collaborate with internal team to develop best solution for given requirement, budget and time constraint
  • Knowledge of XID badge printers
  • Experience with QFLOW, TSC AIS and UTC Picture Perfect
  • Experience with Informix database software
36

IT Manager, Infrastructure Support Resume Examples & Samples

  • Work with the system Architects to develop the 3-5 year target vision and develop into 6-18 month projects for engineering staff
  • Collaborate with management and customers to determine service level definitions and OLA’s
  • Develop customer focused metrics that demonstrate adherence to OLA’s and business value of service
  • Engage key customers to understand their business direction merging together with the technology capabilities
  • Write business cases for new technologies to solve business problems or technology upgrades of current software
  • Establish and maintain staffing level based on business need
  • Manage departmental budgets
  • Manage technology products, accountable to stay abreast with the roadmap for each product, understanding licensing options and costs, manage/implement security concerns/updates
  • Five years IT professional experience with progression through technical and analyst, or equivalent, levels to management
  • 2 years SQL server experience as database administrator, developer, or manager
  • Experience developing and presenting business cases for technology projects or purchases
  • Demonstrated and highly developed leadership, communication and presentations skills
  • ITIL experience or certification
  • Experience managing or leading technology projects
  • 5 years experience working within information technology
  • Demonstrated people leadership skills
  • Proven experience aligning planning and design as it relates to in-scope technologies
  • LI-SK
37

Webfocus Infrastructure Support Specialist Resume Examples & Samples

  • Assists in designing the overall WebFOCUS business intelligence solution, incorporating WebFOCUS components along with enterprise architecture building blocks, in order to deliver a robust architecture which meets enterprise stakeholder requirements
  • Assists in the development of the WebFOCUS architecture roadmap comprising a multi-year strategy for product upgrades as well as a migration strategies for existing applications
  • Works with cross-functional teams to acquire the necessary hardware, middleware and network to support WebFOCUS and the high availability, scalability and performance requirements of the solution
  • Responsible for installing, configuring, upgrading and maintaining the enterprise WebFOCUS BI solution (8.009, 8.1x) in support of stakeholder requirements
  • Assists in researching technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards
  • Assists in developing automation in order to monitor and alert the WebFOCUS infrastructure team when issues arise
  • Assists application teams in acquiring usage and performance metrics through Resource Analyzer and other tools in order for application owners and infrastructure teams to fine-tune infrastructure and application components
  • Participates in the application design process working with stakeholders to choose the correct mix of WebFOCUS BI products in order to satisfy stakeholder requirements
  • Works with project stakeholders to turn their business intelligence vision into reality by configuring the correct mix of WebFOCUS BI products and providing a high level of support and guidance throughout the application lifecycle
  • Performs WebFOCUS migrations, upgrades, patches and service pack implementations in all environments
  • Works with information security, server vulnerability management and governance teams to address OS, middleware and application layer issues
  • Works with Information Builders Premium support opening cases to remediate discovered product issues or requesting desired product enhancements
  • Supports the WebFOCUS enterprise BI solution by participating as a team member in the 24x7, 365 day a year on-call rotation as well as answering questions and investigating issues sent through the WebFOCUS shared mailbox
  • At least 7 years’ experience with BI applications; decision support systems, query and reporting, online analytical processing, statistical analysis, forecasting, and data mining
  • At least 5 years’ experience with tools, facilities and techniques for managing and administering data
  • At least 9 years’ experience within a total information technology (IT) environment
  • Server Installation and Configuration
  • Server Monitoring and Administration
  • Security Experience including Single sign-on
  • Web and Application Server Experience
  • Familiarity and Understanding of DBMS's
  • Basic Understanding of WebFOCUS, HTML, JavaScript, JAVA, .NET
  • Working knowledge of Windows and Linux operating systems
  • Demonstrated experience in working on large projects or small teams
  • Experience in the Financial and banking industry a plus
  • Hardware infrastructure
  • Release management
  • IT server management (ITSM)
  • IT systems management
  • INFO security management
  • Software distribution
38

Market Data & Infrastructure Support Resume Examples & Samples

  • Maintain high frequency market data infrastructure globally. Includes
  • Linux, Unix, MS Windows system administration and networking
  • Light Scripting Abilities (Perl, Python, Bash, SQL, etc)
39

IT Infrastructure Support Specialist Resume Examples & Samples

  • Bachelor’s degree in computer science or an engineering discipline (Chemical, Mechanical, or Electrical), or equivalent work experience
  • Fluent communication skills in English - verbal and written
  • Good interpersonal and teamwork skills
  • Broad knowledge of IT infrastructure tools and services (Networks, Servers, Printing, Security, and Voice)
  • Willingness to work outside of normal business hours and at weekends if required to provide support for IT changes and projects
  • Willingness and ability to travel 25%-50% of time
  • Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities
  • Microsoft certification MCSE
  • Good hands-on capbility
  • Familiarity with industrial control system a plus
  • ISA ISA99/IEC 62443 Cybersecurity Fundamentals Specialist Certificate a plus
  • Cisco certifications a plus (CCNA, CCNP etc.)
40

Site Infrastructure Support Zone Manager Resume Examples & Samples

  • Leading a team of Site Infrastructure Support analysts, and possibly Zone Supervisors, including day-to-day management, performance reviews and counseling, career development planning, regular staff meetings and 1 on 1 meetings. Team members may be in the same site or different sites within the North American Region
  • Drive for results to meet and exceed expectations, while understanding that Customer Service is of utmost importance
  • Oversees the provisioning of timely, reliable and cost effective support at all locations within their Zone
  • Serves as the escalation point of contact for site infrastructure support for sites within their Zone
  • May lead medium to large size application, infrastructure and OpEx initiatives as needed related to site infrastructure within their Zone or small to medium size within the Region
  • Bachelor’s degree from an accredited institution is required
  • Minimum 8 years of experience in IT service delivery is required
  • Minimum 4 years of management experience is required
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
  • Must reside within a 50 mile radius of Irvine, CA or Los Angeles, CA; no relocation benefit offered
  • ITSM knowledge and experience - ITIL certification preferred
  • Ability to manage a remote, virtual team
  • Management experience within a large global company, similar in size and complexity to Eaton
  • Experience with senior leadership interactions - IT & customer
  • Project management knowledge and experience are desirable
  • Makes good decisions based upon analysis, experience, global and cultural factors, and judgment
  • Sees the big picture and ensures alignment of own team’s work with Eaton’s overall strategies and long-term success—ensures the team knows the right things to be working on (or not working on), based on this alignment
  • Builds Organizational Capability by engaging, developing, motivating and accurately assessing others
  • Personally demonstrates the Eaton Values & Philosophies, and Eaton’s high ethical standards—is someone others want to work with and for
  • Effectively interacts with others, establishing open, candid and trusting relationships
41

Intermediate Infrastructure Support TS Resume Examples & Samples

  • Ensures the integrity and protection of networks, systems, and applications by technical enforcement of organizational security policies, through monitoring of vulnerability scanning devices
  • Performs periodic and on-demand system audits and vulnerability assessments, including user accounts, application access, file system and external Web integrity scans to determine compliance
  • Prepares incident reports of analysis methodology and results
  • Will have excellent oral and written skills creating programmatic documentation; standard operating procedures and granular process checklists
  • Will conduct special projects by request
  • Test; implement; deploy; maintain; and administer the infrastructure systems which are required to effectively manage the CND-SP network and resources
  • This may include; but is not limited to routers; firewalls; intrusion detection/prevention systems; and other CND tools as deployed within the NE or enclave -
  • Job may require evening and weekend work during major network defense incidents; may include travel and temporary duty depending on position advertised 3 years network defense/information assurance experience
  • 2-5 years of related experience in data security administration
42

Senior Cnd-sp Infrastructure Support TS Resume Examples & Samples

  • Serves as liaison with clients, participating in meetings to ensure client needs are met
  • Maintains current knowledge of relevant technology as assigned
  • Primarily Responsible Maintaining, Configuring and Troubleshooting Linux based appliances and servers
  • The following systems are primarily supported: a. HBSS
  • DoD 8570 IAT III and CND-IS
  • Requires Active TS/SCI Security Clearance
  • Must be willing to take the CI polygraph
43

Intermediate Cnd-sp Infrastructure Support Resume Examples & Samples

  • Assists with implementation of counter-measures or mitigating controls
  • Ensures the integrity and protection of networks; systems; and applications by technical enforcement of organizational security policies; through monitoring of vulnerability scanning devices
  • Performs periodic and on-demand system audits and vulnerability assessments; including user accounts; application access; file system and external Web integrity scans to determine compliance
44

Infrastructure Support Technician Resume Examples & Samples

  • Undertaking ad-hoc requests and tasking as and when required
  • Providing assistance to senior engineers as required (which may include out of hours work and travel)
  • Demonstrable methodical problem solving and excellent analytical skills
  • Be self-motivated and able to work alone as well as part of a team
  • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements
  • An good understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology and to train and learn new skills
  • Ability and willingness to travel including staying away from home for up to one week at a time
  • Two years prior technical (IT) exposure/experience highly favorable, preferably in an operational environment
  • Previous experience in a highly dynamic and fluid environment with a high degree of customer service
  • Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems
45

Senior Infrastructure Support Specialist Resume Examples & Samples

  • Hands-on technical support, with KPI's based on calls answered, issues resolved
  • Write online knowledge base technical briefs on complex technical issues and review other technical engineer's articles
  • Lead less-experienced engineers to work with more complex support cases
  • Management experience would be a very big plus
  • Excellent client interaction skills, aggressive in gathering information from clients to achieve success
  • 2 years proven ability to work with virtualization technology in an enterprise environment
  • Client-focused work ethic
46

Infrastructure Support Resume Examples & Samples

  • Windows 2003/8/12
  • SCCM 2007/12
  • PowerShell, Python, HPOO
  • X86 Hardware (HP/DELL)
  • Volumetry on SAN / NAS
  • Microsoft cluster
  • VMware platform
  • Anti Virus (Symantec endpoint protection)
  • VMware VCenter
  • VBS, .Net, ASP, XML
  • SCOM
  • Database - MSSQL/Oracle
  • Knowledge on Active Directory
  • Knowledge of Incident management
  • Knowledge of Change management
  • Understanding of Problem management
  • Understanding of Capacity planning
  • Knowledge of ITIL Frame Work
47

Infrastructure Support Resume Examples & Samples

  • Red Hat Linux 5 / 6 / 7
  • Solaris 9/10
  • Veritas Volume Manager
  • Scripting - Shell / Perl / Python
  • Knowledge of x86 Hardware (HP/DELL)
  • Tools: AD integration tools like Centrify
  • VMware ESX
48

Manager, Infrastructure & Support Resume Examples & Samples

  • Evaluates user requests for new and/or modified voice and/or data networks, software and hardware and follows up with user to ensure that problems have been resolved. Performs and oversees the recommendation, procurement and installation of all hardware and software in the enterprise
  • Communicates project status and problems to management through verbal and written communication methods. Provides input to peers, management and customers on recommendations, alternate solutions and/or improvements. Conveys and ensures the understanding of technical strategies and vision to project participants. Schedules and conducts technical meetings and reviews
  • Participates in the evaluation of vendor proposals
49

Infrastructure Support Resume Examples & Samples

  • Responsible for a smooth operation of dbPremier Infrastructure
  • Operation of the virtualized Windows Servers environment and the VMWare ESX(i) infrastructure
  • Operation of the customer applications (Print, FSU, Backup etc.)
  • Operation of the dbPremier domain ITCBOD
  • Monitoring and resolution of all incoming tickets and customer queries
  • Monitoring and implementation of business requirements
  • Active participation in the GT team at a global level
  • Degree in Computer Science/Business Information Systems or equivalent training in Information technology
  • In depth knowledge of Microsoft Windows Server OS (2003/2008) with several years’ experience
  • Professional qualifications (e.g. MCSE, MCITP, etc) in addition to practical experience
  • Qualification in other professions (VCP,VCAP,EMC Proven Professional, etc.) an advantage
  • Experience of current IT and support processes
  • Knowledge of Microsoft products like MS SQL and Active Directory
  • Good knowledge of network protocols (TCP/IP, DNS, DDNS)
  • Experience of the GT organisation (knowledge of the organisation, processes and IT terminology)
  • Degree in Computer Science/Business Information Systems or equivalent training in information technology
  • Good knowledge of network protocols (TCP/IP, DNS, DDNS)experience of the GT organisation (knowledge of the organisation, processes and IT terminology)
50

Site Infrastructure Support Zone Manager Resume Examples & Samples

  • Bachelors Degree from an accredited institution is required
  • Five years of management experience or a total of eight years’ experience within IT or a graduate of one of Eaton’s leadership development programs
  • No relocation is being offered, candidates must reside within 50 miles of Eaton Center in Cleveland, Ohio
  • Proven ability to manage a remote, virtual team
  • Project management knowledge and experience
  • Builds organizational capability by engaging, developing, motivating and accurately assessing others
  • Personally demonstrates the Eaton values & philosophies, and Eaton’s high ethical standards—is someone others want to work with and for
  • Critical contact for any IT outages that cause negative business impact - may be contacted after hours for emergencies
  • Must be able to work well under pressure
51

Infrastructure Support Specialist L-sd-eam Resume Examples & Samples

  • 5-6 years technical experience to include
  • 3+ years in Application Management, Operational Support environment/discipline
  • 2+ years SQL Server 2008/2012 experience
52

Infrastructure Support Lead-gbs Resume Examples & Samples

  • Bachelor’s degree in Computer Science, Business or equivalent work experience
  • Experience in Network environment to ensure critical issues are being resolved within SLAs. Able to communicate with senior management on status updates and follow up on all outstanding issues/concerns)
  • Experience working both independently and as part of a team
  • Understanding of Vendor management
  • Strong interpersonal skills to develop great relationships within IT and business teams
  • Strong reporting and analytical skills
  • Strong communication skills spanning written, verbal and presentation areas
  • Experience working with formal project management methodologies or IT Operations methodologies (i.e. ITIL)
  • Demonstrated ability to identify, analyze, communicate and resolve technical and/or process issues
  • Problem solving for Network and WPS technical issues, identifying issue trending and creating strategy to eliminate incidents
  • Open and collaborative approach to working as a team member
53

Senior Infrastructure Support Resume Examples & Samples

  • Strong experience in Shell scripting, Linux, Infrastructural network communication
  • Strong troubleshooting experience for production issues (Appservers, webservers down)
  • Good to have experience with IBM WebSphere Appserver and Commerce server understanding, Creation of new webservers, Appservers, Solr servers, Installation of WAS, fix pack, feature pack
  • Knowledge of JVM performance tuning
  • Basic understanding of Build and Deployment processes
  • Performance testing using JMeter
  • Basic knowledge of Akamai
  • Basic understanding of ITIL process
  • Strong communication and team leading skills
  • Experience with being part of a distributed team
  • Should be able to communicate and articulate in English and Italian
  • Should have a Partita Iva
54

Senior Cnd-sp Infrastructure Support Resume Examples & Samples

  • The following systems are primarily supported
  • Experience with support to CNDSP work centers
  • Will have excellent oral and written skills creating programmatic documentation, standard operating procedures and granular process checklists
  • Requires DoD 8570: IAT III and CND-SP Specialty: CND Infrastructure Support
  • Requires a TS/SCI Clearance
55

Infrastructure Support Spec Resume Examples & Samples

  • Demonstrates regular, reliable and predictable attendance
  • Monitors, supports and troubleshoots network and infrastructure equipment and related nationwide transmission links through the use of local and remote troubleshooting procedures and tools
  • Follows established processes and technologies to improve reliability and uptime in the networking environment
  • Resolves trouble tickets or coordinates the resolution of complex trouble tickets with all IT departments
  • Coordinates with clients and project team consultants
  • Participates in training and study to improve job-related skill sets
  • Must be willing to work non-standard hours including overnights ("Graveyard" shift) and weekends
  • CCNA or CCNP (prefered)
  • A minimum of 1 year of experience supporting network wiring in a LAN/WAN environment, with previous experience installing networking devices such as routers, switches, CSU/DSU, servers, remote management (OBM) in rack mounted environments
  • Or any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position
56

Infrastructure Support Eng Resume Examples & Samples

  • Provides customer service to internal customers, responding to their needs, issues, concerns and requests. Establishes and maintains regular written and in-person communications with all levels of end users within the assigned zone regarding pertinent IT activities
  • Leads, coordinates and participates in key process improvements as they relate to the enterprise computing environment
  • Prioritizes incoming calls, pages, and/or e-mails regarding hardware problems, checks help desk database for assigned entries; assigns, escalates or responds to help desk tickets as appropriate
  • Performs on-site analysis and diagnosis of complex hardware problems. Recommends and implements corrective solutions, including coordinating off-site repair as needed
  • Assists in designing and implementing regional server room security features, including HVAC control, environmental alarms and access restrictions
  • Recommends and executes modifications to IT infrastructure in order to improve efficiency, reliability, and performance
  • Conducts research on server hardware, software, and protocols in support of procurement and development efforts
  • Provides training and support to end users on equipment operation and other issues
  • Develops and maintains an inventory of all end user and network hardware and related equipment for assigned regional zones
  • Performs file system configuration and management; defines and performs server backups and recovery procedures
  • Installs, configures, tests, maintains, monitors, and troubleshoots end-user and network hardware, related equipment and software in order to deliver required desktop service levels
  • Ensures physical connections and network connectivity of all servers, workstations, telephony/fax equipment, Point of Sale (POS) and other network appliances are in proper working order
  • Works within IT Operations as well as with external teams to constantly improve the department’s level of service
  • Act as mentor and advocate for operational processes (based on ITIL foundation) to ensure a professionally managed Operations service with predictable results and measures
57

IT Infrastructure Support Resume Examples & Samples

  • Certification in Microsoft Technologies – Server, Network + or MCTS is desirable
  • Good understanding of networking technologies like TCP/IP, DNS, WINS, DHCP
  • Managing and Troubleshooting issues related to Active Directory Sites and DNS
  • Managing and Troubleshooting issues related to DHCP and WINS
  • Managing complex group policy infrastructure
  • Troubleshooting sms / sccm client connectivity issues
  • Packaging applications and planning deployment of softwares within the infrastructure
  • Deploying security updates and maintaining the compliance status using wsus and sccm
  • Troubleshooting scom agent issues
  • Knowledge on virtualization such as VMWare, Xen Server, Hyper-V
  • Troubleshooting issues related to mail flow in exchange infrastructure
  • Knowledge on HP ilo and Cisco UCS
  • Knowledge on managing Blackberry / Airwatch technology
58

Infrastructure Support Spec Resume Examples & Samples

  • Installs, supports and troubleshoots network wiring and infrastructure equipment and related nationwide transmission links through the use of local and remote troubleshooting procedures and tools
  • Follows established processes and technologies to improve reliability and uptime in the LAN/WAN environment
  • Prepares cost estimates of Cabling infrastructure, site visits and preparation of field reports
  • Experiencing with monitoring network devices using Solarwinds, CA ADA (NetQos), VitalNet, Netcool
  • Experience with enterprise ticket and incident identification / resolution
59

Engineer, Infrastructure Support Resume Examples & Samples

  • Manage day to day run-the-business IT operations
  • IT process management and process improvement
  • Data center operations and management, server management, network equipment management
  • IT related troubleshooting: network, server, desktop/laptop, telephones, wireless, printer, etc
  • Resolve technical issues relative to software or hardware
  • Configure software or hardware applications based on customer requirements
  • Document processes and procedures by using wiki or other online storage repository
  • Preventive maintenance and root cause analysis
  • Work with developers and engineers to ensure support goals are met
  • Train and mentor peers and associates
  • Manage some internal IT projects
  • Daily reporting, weekly reporting and monthly reporting
  • Excellent English communication skill (spoken and written) especially this person will liaise a lot of the time with colleagues at Malaysia and US
  • Good judgment skills
  • Good leadership and management skills
  • Good technical knowledge and troubleshooting skills
  • Demonstrates solid problem solving and analytical skills
  • Responsible, organized, proactive and initiative
  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent
  • Professional certification is an advantage
  • Minimum 5-6 years of working experience in technical
  • Experience in manufacturing environment will be a strong advantage
  • Experience in project management will be an advantage but not mandatory
60

Infrastructure Support Specialist Resume Examples & Samples

  • Conduct PC builds utilizing SCCM/MDT/WDS imaging
  • Install PC peripheral equipment and maintain network or direct connectivity
  • Work with help desk system to resolve support issues. Prioritize issues based on user impact and manage priorities to resolve issues within stated response times
  • Understand basic Active Directory administration, account operations, and password maintenance
  • Maintain a good working knowledge of the technical aspects of infrastructure support (applications, databases, hardware platforms, operating systems, networks, telephony, etc.)
  • Detail orientated – Maintain a professional working area for both the end user and the department with clean installations, organized work areas and a “clean room” environment within computer rooms\switch cabinets
  • Task oriented - Create and\or maintain current quality documentation on all I.T. subject matters – this is a key aspect of the responsibility
  • Keep current with the changes rends in information technology and related fields. Present\share knowledge within the Infrastructure department
  • Proactively resolve conflict among team members and between teams
61

Site Infrastructure Support Supervisor Resume Examples & Samples

  • Minimum 4 years of experience in IT Service Delivery
  • No relocation offered; candidate must reside within 50 miles of any of the following North Carolina Eaton locations: Arden, Fayetteville, Kings Mountain or Raleigh
  • Candidates must be authorized to work in the US on a continuous basis without company sponsorship
  • Ensures alignment of own team’s work with SIS overall strategies and long-term success—ensures the team knows the right things to be working on (or not working on), based on this alignment
  • Builds Organizational Capability by engaging, developing, motivating and accurately assessing others
  • Personally demonstrates the Eaton Values & Philosophies, and Eaton’s high ethical standards—is someone others want to work with and for
  • Effectively interacts with others, establishing open, candid and trusting relationships
62

Infrastructure Support Resume Examples & Samples

  • B&PS have multiple stream of demand that require a fully functioning end to end test environment
  • The purpose of this role is to be able to do system administration, Incident / problem determination and enable resolution of Incidents in minimum amount of time. Provide technical direction and coordination to the resolver groups involved
  • This role works in a small team in a mixture of UK based and India bases people to ensure coverage of time zone for test window reporting to B&PS Senior Test Manager
  • Provide complex Service Management, resolving escalated Environment support issues to ensure systems availability to the customer. This will include the timely delivery of Incident handling, Service Requests and Change Management by the team
  • Act as single point of contact for all stakeholders involved in the restoration effort
  • Should have understanding of Problem, Change, Configuration, Service Request fulfilment and Release management processes and how they correlate with one another. Must understand Queue Management
  • Coordinate and manage the Problem Management process activities. Use trend and root cause analysis to investigate repeat problems, establish common trends that may cause a fault to arise
  • Plan and coordinate any planned outages on the Infrastructure with minimal impact to customers. Maintain close liaison with support teams and senior managers over the introduction of major changes in order to resolve problems
  • Perform Service Requests based on Standard Operating Procedures
  • Work on scheduled tasks as part of Change Management
  • Should have understanding of the MONITORING processes and their smooth integration for day to day operations
  • Develop an understanding of the infrastructure environment. Understands the interfaces with TSO design teams and other Datacenter's units and Engineering Platform teams for technical area of responsibility, feeding in and driving through improvement initiatives
  • Should be able to handle issues independently and suggest/ implement services improvements plans. Should be able to identify and highlight scope of automation
  • Should be able to troubleshoot Unix/Windows related issues and provide 1st Line support/investigation/resolution
  • Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management
  • Good communication skills - both written and verbal. Should have the ability to clearly articulate messages to a variety of audiences. Prior experience of sending out executive alerts/communication mailers
  • Experience in UNIX Shell scripting
  • Good understanding of infrastructure technologies (Windows/Unix, Servers, Middleware, Email, Messaging Services and Queues, Database and Networking, Web Logic etc)
  • Should be ITIL Foundation Certified. ITIL Intermediate Service Transition and Operation certification will be beneficial
  • High level of IT literacy MS Office (Word, Excel, PowerPoint)
  • Bachelor of Engineering/ Technology with relevant experience
63

Site Infrastructure Support Associate Analyst Resume Examples & Samples

  • Provide “smart hands” and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams
  • PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other infrastructure assets
  • Participation in IT initiatives that require site-level coordination, communication and/or implementation
  • Deployment, configuration and 2nd/3rd level support of mobile devices, printers, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone
  • Share information about best practices with internal IT users to increase user satisfaction and productivity
  • PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other IT assets
  • Assist with support of various site-based IT systems that are not supported by Enterprise IT teams. This varies widely from site to site
  • Participate as part of a team related to trouble-shooting and resolution of larger IT System issues. May also participate in efforts related to Root Cause Analysis and Problem Management
  • Participate in internal audits related to IT processes, procedures and systems
  • Influence IT budgeting, forecasting and spending for SIS and Site IT budgets
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
  • Must reside within a 50 mile radius of Mountain Home, AR location; no relocation benefit offered
  • Associate Degree in business or technology
  • ITIL, MCSA, or comparable certification
  • Cisco networking
  • 1 plus years of IT experience supporting Windows operating systems and PCs
  • Ability to Travel up to 10%
  • Intermediate Level Knowledge of the following
  • Other IT Infrastructure (working knowledge) – network, servers, storage, phone systems
  • Miscellaneous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc
  • Customer service
  • Use of ticketing system and meeting Service Level Agreements
  • IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and Change Management
  • Intermediate level phone skills in order to provide support virtually
  • With minimal supervision of a supervisor or senior peer, participate in Merger and Acquisition activities such as site closure, opening and relocation
  • Work environment ranges from office to manufacturing floor situations
  • May be contacted after hours for emergencies
64

Senior Director of IT Infrastructure Support Resume Examples & Samples

  • Provides leadership to Corporate Infrastructure Management staff to develop and meet goals and strategies. This includes conduction performance management and recruitment of top talent to support functional area. This includes organizational design and alignment
  • Develops internal processes and procedures to enhance operational effectiveness based on industry best practices creating and maintaining an operational center of excellence
  • Ensure all incidents, request, and problems, are being addressed and appropriately escalated to support staff
  • Responsible for the design and delivery of all corporate infrastructure needs including but not limited to telephony, system build and design, and core networking components
  • Communications effectively with stakeholders and executives to manage expectation and maintain excellent customer service levels
  • Develop key performance indicators (KPI) and establishes weekly, monthly, and yearly reporting
  • Represent Operations Management functions on Change Management CAB meetings
65

Infrastructure Support Administrator Resume Examples & Samples

  • Performs daily, weekly, monthly administrator and operational tasks as assigned
  • Data Backups
  • Network, storage, server, security checks
  • Document various infrastructure processes and systems
  • Provide Computer Support as necessary
  • Perform other duties as assigned by Manager or Team Leads
  • 1-3 years of information technology experience, including desktop support or infrastructure-related preferred or equivalent education
66

Infrastructure Support Senior Executive Resume Examples & Samples

  • Leading teams to deliver an ITM activity
  • Managing and embedding change
  • Creating realistic and achievable plans
  • Identifies, assesses and manages risks to the success of the maintenance window. Takes responsibility for the definition, documentation and safe execution of maintenance windows, actively participating in all phases of the activity
  • Ensures that realistic activity and quality plans are prepared and maintained and tracks all activities against the plan, providing regular and accurate reports to stakeholders, as appropriate
  • Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances. Ensures that delivered changes are implemented within these criteria
  • Initiates and influences relationships with and between key stakeholders, in business change design, management and implementation, acting as a primary point of contact for senior stakeholders and influencers
  • Manages the change control procedure and ensures that maintenance window deliverables are completed within planned cost, timescale and resource budgets, and are signed off. Gains agreement for revisions to the scope from sponsors
  • Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to go-live
  • An ITM window will typically have 30+ changes, from all technical teams, impacting 1000+ servers and apps / services
  • Ability to work under pressure and to deal with escalation required
  • Strong knowledge of the use of Remedy, SharePoint, Clarity, and Workbench & Excel required
  • Strong knowledge of Unilever Change Process required
  • Planning and scheduling of changes with multiple dependencies and teams
  • Strong Knowledge of ITIL Change, Risk and Release Management an advantage
  • Technical overview knowledge of a wide range of technologies used in the Unilever estate
67

Infrastructure Support Specialist Resume Examples & Samples

  • PKI
  • MS SQL
  • CyberArk
  • ADFS
68

Infrastructure Support Resume Examples & Samples

  • Fixed Income background strongly preferred
  • 5 to 9 years of experience of application / infrastructure support or development in a trading environment
  • Experience supporting, diagnosing, and solving problems in a distributed systems Unix/Linux operating environment
  • Advanced working knowledge of at least two of: PERL, KSH, SQL
  • Working knowledge of SQL databases (Sybase, DB2)
  • Problem solving skills and the ability to multi-task
  • Good interpersonal and communication skills / Strong verbal & written skills required to interact with global teams
  • Can successfully operate as a team member as well as independently
  • Highly motivated, analytical thinking individual
  • Experience with team leadership
69

Regional Infrastructure Support Manager Resume Examples & Samples

  • Providing technical and people management leadership to a team of 17 people across various offices/countries (i.e. Hartford, Stamford, NYC, Exton, Atlanta, Chicago, Scottsdale, Bermuda, Toronto) responsible for providing deskside IT support to XL Catlin colleagues. IT support includes but is not limited to Desktop/Laptop, Printers, AV/VC, Telephony, Remote Access, Mobile devices and Core Applications
  • Performing hands on technical support work as required
  • Participating in providing a responsive and timely support service to all colleagues, ensuring that excellent service levels are maintained including the accurate tracking and control of requests or incidents while maintaining full ownership of the request/incident in order to ensure a consistent and timely resolution
  • Tracking team performance against service level agreements / targets. Ensuring customer service is the primary objective, motivation and consideration of team members. Limiting any distractions from delivery of customer service and support
  • Ensuring adherence to defined policies/procedures (i.e., Code of Conduct, IT Equipment, Security and Compliance, Corporate)
  • Ensuring effective controls are in place and adhered to by all team members (i.e., asset tracking, equipment ordering, attendance, etc)
  • Ensuring consistency of IT support is maintained in all regions and offices within Europe
  • Identifying opportunities for improvements in consistency and performance of troubleshooting, and implementing these improvements
  • Driving continuous improvement in working practices and quality of customer support
  • Feeding demand into the Continuous Service Improvement Plan, and Infrastructure Development Demand Management process, with suggestions fed through to the business
  • Taking responsibility for delivery of non-time critical ‘small work’ requests
  • Feeding requests for Changes to the Production Estate to the Infrastructure Services Manager, or Infrastructure Development Team Leads
  • Ensuring that a knowledge base of past issues encountered is maintained and used (Service Now Knowledge Management)
  • Feeding into Major Incident Management and Problem Management processes as required
  • Coordinating local 3rd party IT support providers and managing contract agreements with approval from direct line management
  • Liaising with employees at all levels within the organization
  • Driving and promoting a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement
  • Ensuring service level achievement and quality levels are maintained or exceeded
  • Accountable for the image of IT within the assigned region
  • Identifying continuous improvement opportunities to increase effectiveness of service teams and improve employee productivity
  • Identifying and implementing "shift left" opportunities (i.e., moving tasks from high cost to low cost resources)
  • Actively participating in the design of the support model, training, documentation and recruitment in relation to the transition of new services supported by Deskside Support. Ensuring new services are transitioned smoothly and play an active role in the sign off for service acceptance and warranty
  • Managing the performance of services through metrics and reporting for distribution to internal and external audiences. Managing and review monthly status reports/dashboards and analyze metrics in order to take appropriate actions
  • Ensuring the Knowledge Base is used consistently across the team and that knowledge is checked, approved and maintained on an ongoing basis
  • Ensuring global consistency of services, identifying areas where standards and work product differ by time of day, location, region, or country
  • Supporting the team through any appropriate means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues
  • Ensuring adherence to defined policies/procedures (i.e., IT Equipment, Security and Compliance, Corporate)
  • Engaging in formal and informal knowledge transfer
  • Covering for the Head of Colleague Services in his absence
  • A minimum of eight years of related IT experience in a global position with direct interactions with multiple geographies and cultures
  • Strong leadership skills. Able to manage a large geographically dispersed team. Keep team motivated and working in unison and following corporate policies and procedures
  • Excellent verbal and written communication skills are required. Communicate across teams and all levels of the organization with the ability to build strong relationships with key stakeholders, and clearly articulate plans and expected results and benefits
  • Strong technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies and architecture
  • Demonstrated knowledge and experience with process improvement, including planning, implementation, measurements, and customer satisfaction
  • Must be professional, innovative, assertive and enjoy working with people; critical thinking, creativity, and independent judgment are expected
  • Ability to take (complex) data and transform it into information that is digestible for colleagues and management teams
  • Vendor management capabilities to drive efficient and streamlined colleague services across a multi-tenant IT environment
  • Self-starter with the ability to work independently under minimal and remote supervision
  • Keen organizational skills with a strong sense of urgency and the capacity to prioritize without formal directives
  • Ability to work in a fast paced, high pressure work environment
  • Strong ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritize tasks is a must
  • Domestic and International travel will be required on a periodic basis (6+ times/year)
  • Bachelor's degree or equivalent relevant experience required
  • ITIL Foundations Certification a plus
70

Analyst, Infrastructure Support Resume Examples & Samples

  • Bachelor’s degree from an accredited university or college, concentration in accounting, finance, or treasury
  • Minimum 8 years work experience in treasury, accounting, finance, operations
  • Good understanding of Loan management and associated accounting impacts
  • Experience with WSS application (Nice to have)
  • Experience working with GE and understanding of GE processes ( Nice to have)
  • Master of Business Administration (MBA) is preferred or Certified Public Accountant
  • Experience with disbursements process
  • Experience in solving complex problems
  • Self-starter/team player
  • Advanced Microsoft Suite skills (Excel, PowerPoint and Word)
71

Director, Infrastructure & Support Services Resume Examples & Samples

  • Live and exemplify the Five Principles of Mars, Inc. within self and team
  • Create the vision, strategy, and management of IT infrastructure that enables the growth of the practice and Veterinary Services
  • Build and maintain IT infrastructure, standardize processes, and leverage synergies across organizations and functions through the usage of repeatable frameworks and increasing measurable productivity
  • Lead the support of technology in the production environment (Levels 1-3)
  • Oversee the data center operations and disaster recovery management
  • Create and manage a problem and incident management process to include change control, problem and incident recovery, and remediation
  • Partner closely with a variety of vendors, including maintaining direct responsibility for Carisbrook
  • Deliver the shared technical strategy and service models for Veterinary Services
  • Manage and develop the IT infrastructure and support services team members and their effectiveness
  • Bachelor’s degree in Technology required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities
  • Minimum 10 years of professional experience in infrastructure, technology, support and operations in a multi-unit growth company, healthcare or veterinary practice required with global experience preferred
  • Demonstrated ability to manage and lead technology teams in a growth organization required
  • Multi-unit or health care technology management experience required
  • Proven ability to negotiate partner, software and maintenance contracts required
  • Infrastructure services (i.e., Cloud) experience required
  • Merger and Acquisition technology experience preferred with ability to develop team and organizations
  • Prefer health care background (veterinary or human healthcare, pharmaceutical, etc
72

Advertising IT Infrastructure Support Specialist Resume Examples & Samples

  • Manages the day-to-day technology infrastructure of a fast-paced marketing and advertising firm with integrated Windows/Mac/Linux networks
  • Addresses and corrects system problems as well as proactively maintains systems to prevent outages
  • Aids in orienting and training staff members - both new hires as well as established employees - on new software/hardware/procedures
  • Provide support for Windows and Apple Mac machines, and mobile devices to senior leadership team of the department; some off-hours on-call support calls can be expected
  • Accountable and responsible to work closely with technology partners within GBTS and 3rd party vendors to identify, report, troubleshoot, close and implement (when appropriate) mitigating controls and effectively communicate status to management, business partners and impacted users as appropriate
  • Work closely with internal GBTS IT support teams to understand products, services and standards to deliver and provide support across the team
  • Provide application support including (installation, configuration, maintenance and setup) and act as subject matter expertise (SME) for critical department specific software like MediaOcean, Xinet, Editshare/Avid, WorkFront etc. – essential training will be provided where necessary to enhance these application skills
  • Ensure Enterprise Technology documentation (i.e. Runbooks, Exceptions, Standard Operating Procedures) are built and maintained
  • Provide subject matter expertise and departmental guidance and recommendations on approach to test, support and certify GBTS infrastructure and core software cyclical releases
  • Additional ad-hoc projects - these might include coordinating with software development, quality assurance and IT integration teams to introduce new cutting edge hardware and software solutions
  • Research cutting edge technology in support of BMAC technical objectives and direction and participate as business specific technical subject matter expert to advance the technical needs while aligning to the IT Standards
  • Minimum 5-7 years of desktop and application IT executive support experience
  • Strong knowledge of supporting both Windows and MAC desktops / laptops as well as Apple mobile products like iPhone and iPad
  • Past experience must include IT Project Management and integrator roles delivering to tight deadlines ensuring governance to SDLC and Prudential standards
  • Strong ability to understand business impact and proper prioritization of tasks is critical
  • IT Vendor Management preferred
  • Experience providing support to an Enterprise Advertising and Communications Operations technology (desktop, application and enterprise infrastructure) subject matter expertise would be advantageous
  • Knowledge of, or willingness to quickly develop knowledge of, advertising IT technology including Social Media Platforms and Mobile Device delivery
  • Knowledge of critical software used in Advertising like Adobe Creative suite, , Suitcase Fusion, Universal Font Server and Digital Asset Management software (Xinet, Metadata, XMP) would be a plus
  • Knowledge of IT networks and storage solutions like NAS, SAN and RAID is a must
  • Knowledge working with video content development systems such as Editshare, Avid, Premier, as well as Digital Production for microsites would be helpful
  • Excellent interpersonal, oral, and written communication skills
  • Ability to partner effectively with colleagues across multiple business groups and corporate areas
  • Highly motivated, conceptual thinker who is able to work independently or with a team
  • A diploma / degree in a IT or Business / Advertising discipline OR equivalent relevant experience
73

Information Technology Services Intern Technology & Infrastructure Support Services Resume Examples & Samples

  • Self-motivation and the ability to work with minimum supervision
  • Initiative to expand level of responsibility
  • Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment
74

Information Technology Services Intern Technology & Infrastructure Support Services San Jose Resume Examples & Samples

  • Candidate for a Bachelor degree in any technical field (sophomore or junior standing)
  • Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams
  • Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to customer requests
75

IT Analyst, Site Infrastructure Support Resume Examples & Samples

  • Ordering and Inventory Control for the Regional Deployment Centers
  • Minimum 2 years of IT experience required
  • Able to repeatedly lift 20 lbs. to 6 ft. height
  • Must reside within a 50 mile radius of Beachwood, Ohio facility; no relocation benefit offered
  • Intermediate Level Knowledge of the following
76

CND Infrastructure Support Resume Examples & Samples

  • Performs complex systems development and design work that may include logic design; I/O design; firmware development; model formulation; manufacturing and development cost projections; computer architecture analysis and design; and analog or digital systems engineering
  • Performs systems modeling; simulation; and analysis
  • Plans upgrades of operating systems and designs systems enhancements
  • Develops documentation on new or existing systems
  • Develops and conducts tests to ensure systems meet documented user requirements
  • Identifies; analyzes; and resolves system problems
  • Provides system/equipment/specialized training and technical guidance
  • Determines system specifications; input/output processes; and working parameters for hardware/software compatibility
  • Provides guidance and work leadership to less-experienced systems engineers and may have supervisory responsibility
  • May serve as a technical team or task lead
  • Serves as liaison with clients; participating in meetings to ensure client needs are met
  • HS/GED + 12 years
  • Associates Degree + 10 years
  • Bachelor’s Degree + 8 years
  • Master’s Degree + 6 years
  • PhD + 4 years
77

Information Technology Services Intern Technology & Infrastructure Support Services Chicago Summer Resume Examples & Samples

  • Ability to effectively communicate written and verbal to all levels within the organizations
  • Strong organizational skills and ability to multitask under pressure and project deadline
  • Strong problem solving skills with proven ability to influence and negotiate outside of a reporting relationship
  • Strong commitment to professional and service excellence
  • Ability to anticipate the long term impact of decisions and take a broad approach to problem solving
  • High quality and professional standards
78

Maximo Deployment Infrastructure Support Lead Resume Examples & Samples

  • 4 years of experience in a professional work environment
  • Experience with managing infrastructure and developing system architecture, including expertise from either hands-on work or as part of a PMO support team
  • Experience with creating documentation, including system design documents, system integrations or interface designs, business impact assessments, production operations manuals, and disaster recovery or continuity of operations plans
  • Experience with Microsoft PowerPoint, Excel, and SharePoint
  • Knowledge of Rational
  • Ability to communicate effectively both orally and in writing, including research or data gathering, analysis, and problem solving
  • Ability to establish and maintain productive client relationships and develop relationships in a multi-disciplinary, geographically diverse, and matrixed team setting
  • Ability to exhibit flexibility, adaptability, and innovation in a dynamic client environment
  • 2 years of experience in working on Veterans Affairs programs as a consultant, federal government consulting, or working with federal government as a substitute
  • Experience with working on a project as a consultant or internally to an organization deploying a commercial-off-the-shelf (COTS) product enterprise-wide
  • Experience with managing IT assets using Maximo or other asset management software product a plus
  • BA or BS degree in Engineering, CS, Computer Engineering, Information Management Systems, or Business Information Systems
79

IT Infrastructure Support Specialist Resume Examples & Samples

  • Microsoft or Cisco certifications a plus (CCNA, CCNP, MTA, MCSA, etc)
  • Microsoft certificate MCSE
  • Good hands-on capability
80

Infrastructure Support Resume Examples & Samples

  • Bachelors degree and/or extensive experience in customer service
  • Minimum of five years experience in technical customer service is preferred
  • Solid client service, people management and interpersonal skills are core to this function
  • Leadership to motivate staff, influence change and drive enhanced service levels
  • Strong organizational and problem solving skills
  • Excellent verbal and written communications skills
  • Proficiency with MS-Office Productivity Applications
  • Experience in the financial industry
  • A general interest in technology and how it can be applied to various businesses
81

Infrastructure Support Specialist Resume Examples & Samples

  • Support/Maintenance
  • Undergraduate degree in applicable area of expertise or equivalent experience
  • Bachelor's degree in computer since / information systems or combination of education and experience
  • 3+ years’ experience with SQL Server Management Studio and Windows server 2008/2012
  • 3+ years application or infrastructure support in a large enterprise environment
  • 3+ year experience using or supporting NICE workforce optimization tools or similar tools for a different vendor such as Verint or Aspect
  • Proficient in MS Office Products and SQL Server management Studio
82

IT Infrastructure Support Specialist Resume Examples & Samples

  • 1) VMware (have the ability to build quest hosts, have an understanding of how a virtualized system works
  • 2) Storage Concepts (knowledge of HP storage, physical and cloud)
  • 3) Help desk (be able to work with end users for basic help desk needs)
83

Infrastructure Support Specialist Resume Examples & Samples

  • All reported network issues and vendor break/fix coordination escalated from the Tier 1 support team (NCC)
  • Coordinating Root Cause Analysis (RCA) and tracking. Lead RCA investigation and coordinate actions items with appropriate teams
  • Coordinating changes on all Network software and hardware. Review and approve change records as required
  • Network monitoring, Capacity and Configuration Management. Administer and maintain network management tools
  • Firewall Change Management - review firewall change requests and supply required configuration changes. Submit to Security teams for approval and implement changes
  • Hardware and software Life Cycle Management. Mange network device code levels and end of life hardware tracking
  • Implementation support - Interface with and assist various implementation teams coordinating and validating network implementations
  • Participate in client life cycle management. setup, support and decommission
  • Global Infrastructure Services Project Support. Will be assigned to projects needed to help maintain the ADP Corporate Network
  • 7+ years of experience in the technology specific field and proven record to manage large enterprises
  • Experience primarily with technologies such as Router, Switches, network protocols, VPN, DNS/DHCP, Proxy, Firewall, wireless Packet Capture, scripting
  • Must have demonstrated leadership qualities
  • Ability to work collaboratively & be a team player
  • Expertise in specific technologies & deep understanding of majority of the technology portfolio
  • Experience with Visio, PowerPoint, MS Office Suite
  • Demonstrated ability to successfully coordinate and solicit input from other IT Disciplines when troubleshooting issues
  • Excellent written and verbal communication skills with an ability to communicate at all levels of the organization
  • Approximately 10% travel is required
  • Bachelor's or advanced degree preferred
  • Vendor certification preferred
84

Infrastructure Support Resume Examples & Samples

  • Develops software solutions by studying requirements analysis and information needs; conferring with stakeholders and IT Management; studying systems flow, data usage, and work processes; performs software design using software development fundamentals and processes, debug, test, and deploy software solutions
  • Design of QlikView dashboards and analytics tools to enable the business users and senior management to derive information and / or creatively analyze data on key areas of the Portfolio such as
  • Preferably 5-7 years’ experience working within an IT project environment with at least 3 years’ experience in Program Management Office with Business Intelligence, Project Management, Financial Management/Analysis, Financial Controls related business functions and/or Technology Operations
  • Experience with building out centralized reporting solutions across large and complex books of work (extensive experience with Qlikview, Business Objects and / or Crystal reports a plus) including design, development, installation/configuration, data management, administration and support
  • Qlikview design/development experience including hands-on experience on Qlikview Load scripts, Objects, Set Analysis, Business Objects, QVS, VBscript / Javascript, Macro, QVD is must
  • Experience using nPrinting, QlikMaps and other QlikView third party products is a plus
  • Advanced knowledge connecting to ODBC and OLEDB data sources and building complex SQL load scripts
  • Strong in Oracle PL/SQL development and designing data model
  • Qlikview performance tuning, web application performance analysis and tuning, analyzing performance metrics
  • Experience analyzing and interpreting business requirements to identify technical solutions Perform design review of Qlikview applications, ensuring compliance with best practices and performance requirements
  • Qlikview Cluster, Qlikview security(Active Directory and DMS), SSO
  • Experience administering SharePoint Server 2010/2013 Enterprise & Designer (creating, configuring and supporting SharePoint sites, forms, workflows, pages and web parts, as well as experience architecting, implementing, administering, and maintaining enterprise solutions)
  • Experience programming in ASP.NET ,T-SQL, C/C++, XLM. Experience with SharePoint Designer, InfoPath, Web Parts, and workflow creation
  • Experience as a SharePoint Developer in the analysis, design, hands-on development and delivery of web-based applications
  • Experience using jQuery, Client Object Model, and Service Oriented Architecture
  • Experience with SharePoint’s application services framework including implementation, configuration, and usages of Search, Managed Metadata, and User Profile Services
  • Ability to write Stored Procedures, write complex SQL queries, and ability to analyze the SQL data is desired
  • Experience with SQL Server Reporting Services, SQL Server Analysis Services, and/or SQL Server Integration Services a plus
  • Knowledge of data modelling and connectivity with various data sources like Clarity, MS SharePoint 2013, MS Excel, myCompute, Cognos, Prime, WRM, Verum etc are added advantage
  • Expertise using project management software such as CA PPM Clarity, Jaspersoft, Business Objects with advanced Microsoft Project, Excel, Access, PowerPoint, SharePoint, and Visio skills
  • Attention to detail and commitment to high quality/error free deliverables with focus on service delivery / client satisfaction
  • Experience in working with culturally diverse teams and with geographically distributed teams
  • Proven record of ownership, accountability and evidence of driving the successful high quality delivery of complex requests & activities in a timely manner
  • Highly effective time management skills performed with minimal directions and ability to estimate the effort and timescales involved in the tasks
  • Previous experience of AGILE development and delivering projects using the scrum framework
  • Knowledge of PMO and exception Reports data modelling and analysis will be an added advantage
  • Excellent problem solving / execution skills / creative thinking
  • Bachelor's degree (Computer Science, Information Systems) or equivalent professional experience preferably in the financial services industry
  • PMP, MSP, Six Sigma, or other formal project management discipline advantageous; familiarity with SDLC and Agile delivery practices beneficial
  • Experience with Project Task Estimation, Resource Scheduling, Risk Management, and Issue Management
  • Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers
  • Able to demonstrate team leadership skills with an proven ability to communicate effectively with clients, vendors, management and project staff at all levels
  • Ability to listen, analyze, influence, negotiate and use judgment to solve complex issues in order to accomplish project goals
  • Must be motivated, independent and self-sufficient. Able to receive an assigned task and see it through to completion with minimal supervision
  • Must have a strong programming background authoring well written, well documented, modular and clean code
  • Must be well organized, a good communicator, able to effectively prioritize tasks, and manage your projects from concept to production
  • Emphasizes personal and professional growth by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
85

Infrastructure Support Summer Internship Resume Examples & Samples

  • This position is responsible for the configuration, deployment, support, administration, monitoring and analysis of applications and infrastructure supporting the enterprise, including Content Management Systems, server administration, application load balancing, IT service management application administration (e.g., ServiceNow, JIRA), and server and application patch management
  • Collaborates with cross functional teams to administer enterprise solutions with a focus on security, extensibility, performance, and maintainability, and in accordance with standards and operational best practices
  • Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies
86

Infrastructure Support Services Resume Examples & Samples

  • Understanding of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL disciplines and practical project management techniques to programs
  • Minimum of 5 + years of experience in Infrastructure Management in automated software delivery services field
  • Analyze performance of team activities and documented solutions, identify problem areas, devise and deliver solutions to enhance quality of service and to prevent future problems or repeat issues
  • Ability to lead initiatives/change across a large, complex, geographical diverse environment
  • Comfort in fast-paced customer focused organizations with consistent process/organization changes/improvements
  • Ability to drive process throughout a large complex organization
  • Excellent written and verbal communication/presentation skills
  • Bachelor's Degree or higher or equivalent experience
  • Microsoft, HDI, ITIL, and/or Project Management certifications are strongly preferred
  • Impeccable attention to detail, quantitative aptitude and analytical skills
  • Knowledge of Enterprise system technologies
  • Experience within a 24x7 Operational/Development environment
  • PII data understanding
  • Experience in Application Delivery settings
87

IT Infrastructure Support Specialist Resume Examples & Samples

  • Microsoft Windows Server administration
  • Microsoft Active Directory administration to include Group Policy management
  • Administration of JCB’s virtualised server infrastructure (VMWare and Hyper-V)
  • Disk storage configurations and administration (NetApp)
  • Work package delivery for business projects contributing as technical authority for IT Infrastructure elements
  • IT Service performance/system monitoring and optimisation
  • Support and maintain JCB’s hardware infrastructure
  • Create and maintain technical documentation to support IT infrastructure architectures and IT Services
  • Create and manage appropriate disaster recovery and data management (backup and recovery) solutions
  • Providing 3rd line support, including out of hours support, to critical incidents and participation in an on-call IT support
88

Global Treasury Infrastructure Support Resume Examples & Samples

  • Years of working experience :8-10 years
  • Professional qualifications: Degree in computer engineering or equivalent,
  • Knowledge / skills
  • Willing and able to operate effectively as a team player contribute and able to accept to be trained with leadership skill
  • Good knowledge in Windows and Unix operating systems, network infrastructure, market data services, dealer board system
  • Strong knowledge in project management
  • Strong knowledge of Treasury systems and infrastructure requirements
  • Familiar with general banking solutions/policies and requirements such as outsourcing and procurement
  • Knowledge in web technology and application would be an advantage
  • Able to translate business requirements into tangible IT solutions
  • Identify new tools and technical solutions to enhance efficiency and productivity
  • High level of customer service and good interpersonal skills
  • Strong analytical and report writing skills
  • Strong interpersonal and communications skills; good listener
  • Able to see the big picture, yet have good attention to detail
  • Willing to be hands-on at times
  • Able to multi-task with different projects, comfortable with handling ad hoc assignments and have good project management skills
  • Able to manage a team and to effectively prioritise deliverables
  • Able to take in all views before making considered decisions
  • Propose solutions to issues
  • Strong liaison skills with IT, the business, and the various business support units
  • Others (e.g. willing to work shift hours etc.)
  • May need to work extra and/or shift hours, including weekends, as required
  • May need to travel to GT overseas centres
89

Infrastructure Support System Admin Generalist Resume Examples & Samples

  • Windows enterprise setup including Active Directory, SMS, GPO, DHCP & DFS
  • Scripting Knowledge like -VBScript, Power Shell, WMI or any others
  • Print server administration
  • Administration Of Symantec End point Management
  • Windows Deployment services & Lite touch
  • Operating System Management through MDT (Microsoft Deployment Toolkit)
  • Ability to maintain appropriate level of communication on projects/tasks with peers
  • Good business understanding and attention to detail
  • Self management skills & initiative and a proactive way of work
  • Ability to promote cooperation and recognition of contributions to collective efforts
  • Should be flexible to work in shifts"
90

Infrastructure Support Resume Examples & Samples

  • Act as primary focal point for all GTI technical response establishing command and control through the entire incident lifecycle
  • Strong leadership presence driving accountability across all levels of GTI business units
  • Drive collaboration of multiple technology skill sets via technical bridges on incidents
  • Authoritatively and confidently guide P1 incidents to resolution; may be called upon to make decisions on behalf of GTI in the heat of the moment that may have production impacting implications
  • Provide updates and communication up to GTI P1M Management, GSO management and other management as necessary
  • Build relationships from both a customer and technical point of view, involving global interaction
  • Drive the adoption of dashboards and develop processes for technical analysis of incidents
  • Must be able to multitask in a stressful environment
  • Primarily serve as production-facing, however will contribute to non-production initiatives
  • Ensure technical teams are identifying and creating Root Cause Analysis (RCAs) for incidents and participate in formal RCAs as required
  • Will need to be available for on-call on rotation basis to cover critical events on weekends
  • Experience in information technology with an emphasis on incident management or IT Operations
  • Proven ability to provide incident management leadership on technical and business bridges
  • In depth knowledge and understanding of Incident Management practices and skills
  • Broad technology understanding across Mainframe, Midrange, Distributed Systems, and Networks
  • Demonstrated ability to multitask and prioritize in a stressful environment; results-oriented
  • Must possess decisive leadership, and the ability to exercise excellent judgment and decision making skills in the heat of the moment
  • Proven analytical, problem solving, coaching, documentation, and leadership skills
  • Demonstrable working knowledge of tools such as HPSM, Office, XMatters, CMDBs, TAMS or other applications
  • Experience with incident/problem management tool set (e.g. Service Manager)
  • Strong oral and written communication skills, along with the ability to effectively communicate to senior management; strong typing skills
  • Proven ability to influence others, especially outside of your immediate area
  • Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view - this involves global interaction
  • Must be able to work unconventional shifts
  • Knowledge of global financial institutions in terms of technology/infrastructure and their dependencies and requirements is a plus
  • Certification or strong knowledge of ITIL concepts is very advantageous
91

Senior Infrastructure Support Resume Examples & Samples

  • Primary on-site problem triage, resolution and recording
  • Owner of the standard image for desktop devices. Configuration must be modified and updated regularly in alignment with desktop needs for enterprise services tools and applications
  • Procurement of desktop and laptops, installation of standard image
  • Troubleshooting desktop related issues
  • Local infrastructure support
  • Installs hardware and software including operating system and office applications including: unpacking new equipment; installing and removing options in PC's; installing and configuring software; performing backups of workstations; preparing equipment for shipping; shipping equipment to remote sites; shutting down and moving workstations; cleaning and refurbishing equipment
  • Configures client workstations and assists with PC installations and swaps.Provides end user support and obtains technical support, as required
  • Create and maintain technical documentation
  • Administering corporate workstation assets by tracking computer equipment using appropriate asset management database, tagging equipment with asset tags, perform physical inventory as necessary
  • Provide end-user support by providing limited desk side training in operating hardware and software
  • Repair/upgrade all computer equipment to include troubleshoot and fix problems on PC’s, troubleshoot and fix problems on printers, respond to Help Desk dispatch
  • 5 or more years relevant work experience
  • Demonstrated Leadership skills
  • Excellent knowledge/troubleshooting of Windows XP and Windows 7 desktop and server operating systems, network printing, Microsoft Office applications, experience with Microsoft Active Directory
  • Broad Knowledge of PC, Networking, and Server software and hardware
  • Experience using a call tracking (help desk) system A proven ability to troubleshoot complex technical issues in a timely manner
  • Possess excellent communication skills with both technical and non technical users and provide extensive attention to detail in creation of technical documentation
92

Infrastructure Support Resume Examples & Samples

  • The BUSS provides a single point of contact for the end user within the IT department. To ensure the end-user does not need to “navigate” IT to resolve their technical requirements
  • You will own and manage incidents/problems/outages through to resolution
  • Manage root cause analyses and escalations of complex problems and issues
  • You will implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request/procurement management; incident/service/time reporting
  • Identify areas within the Business Unit where the BUSS is able to add value either through a technology solution and/or process change
  • Encourage technical advancements, innovate, review and recommend change where there is a benefit
  • Manage projects from small to large ensuring end-user productivity is maintained
  • Provide onsite service management coverage to four Business Units, (BRM, MSSM, IED and FID). Ownership and BU trust is key to this role with the expectation to go above and beyond
  • MS Windows applications (MS Office, iWin, XP, etc.)
  • Expert with Windows OS
  • A solid understanding of Market data applications
  • Experience with Virtualisation & Citrix
  • Powershell knowledge
  • An ability to document, update and keep on top of multiple work streams to complete tasks
  • Ability to successfully prioritise and manage multiple projects and operational duties
  • Excellent customer liaison skills
  • Experienced working in an enterprise environment with front office experience
93

Infrastructure Support Specialist Resume Examples & Samples

  • Responsible for troubleshooting and resolving database problems
  • Responsible for planning, setup and installation of new databases and related applications
  • Responsible for maintenance, administration and tuning of established databases and applications
  • Provide Tier II support with escalation from Tier I who encounters incidents that can not be solved through their own knowledge or documented procedures
  • Responsible for providing the highest availability of FVC products and client offerings, including isolation and resolution of incidents independently or by working closely with the FVC Service Desk, other Information Services staff, and vendor partners
  • Follow established escalation procedures and time lines to ensure the quickest resolution path
  • Investigates all/any incidents to determine root cause if time allows
  • Maintain familiarity with all FVC Information Services product offerings
  • Responsible for communicating incidents, maintaining incident reports, activity logs, and for all follow-up activities required to maintain the highest level of service offering
  • Develops, maintains and deploys Operational Run Books and other documentation, providing problem identification methodologies and problem escalation procedures for other FVC IS support personnel to follow during course of their work
  • Updating service tickets with detailed explanation of work performed
  • Adhering to documented policies and procedures, such as change management
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all clients and vendors in a timely manner
  • Proactively seek to identify, communicate and implement process related improvements
  • Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
  • 5 years of systems network management experience in a Microsoft services environment with 3 years of MS SQL Server experience
  • Demonstrated ability to set personal objectives and achieve goals
  • Proven ability to work in a multi-disciplinary and dynamic team environment
  • Desired certifications and training: MCSE, MCSA, MCTS, MCITP, VCP, CCNA Data Center
94

Head of Voice Recording Infrastructure Support Resume Examples & Samples

  • Lead the design and execution of system enhancements projects for the voice recording platforms, ensuring the changes meet business and technical requirements while maintaining a reliable recording system
  • Manage multiple voice recording projects in APAC and ensure standards and delivery of solutions are to Citi standards and within time and budget
  • Provide technical guidance to colleagues and document new, as well as update existing, policies and/or procedures
  • Applies knowledge of computer hardware and software to be programmed in business/mission application
  • Work with development team supporting applications and systems which interface with the voice recording systems to resolve issues as well as implement improvements
  • Participate & drive certifications on recording technology add on products for multiple applications/solutions
  • Assist in audit and compliance efforts for department, including risk review, self assessment, COB/business monitoring and documentation of policies and procedures, participation in occasional auditing projects or provides information and access to accounting records as required
  • Participate in monitoring and support of end user products by intercepting alerts and ensuring proactive communication with end users
  • Provide operational support to the Infrastructure related to the Voice products within the guidelines as specified by the Info Sec procedures & Standard Build configurations
  • Extensive technical knowledge of the voice Recording systems like NICE, Verint, Cybertech, etc
  • Call Center Expertise - ACD, Avaya PBX, ASAI, GeoTel, SBC, Network IVR, and Voice and Data Network
  • Bachelors/Masters (or equivalent experience) in electrical engineering, computer science, mathematics, physics, or other technology field focusing on speech technology
  • Expert knowledge of state-of-the-art research in speaker verification and identification
  • Creative thinker and goal-oriented, practical problem solver
  • Knowledge of digital signal processor code development and/or porting is a plus
  • Consistent implementation of security solutions at the business unit level
95

Infrastructure Support Resume Examples & Samples

  • Possess an understanding of MSSQL Server back-end (database administration, performance, query optimization)
  • Ability to collaborate, collect and document requirements for complex custom reporting use-cases
  • Ability to write PowerShell scripts that can read files and filter, format and transform data
  • Ability to administer and create custom reports in SQL Server Report Server (SSRS)
  • Experience managing solutions or systems in a mid-to-large scale enterprise environment
  • Experience supporting distributed applications on Windows servers
  • Ability to run a meeting, manage a project, give presentations, train users
  • Previous experience implementing and customizing SysTrack or similar solutions
  • Previous experience with data visualization, business intelligence, analytical reporting solutions
  • Ability to write Splunk searches and build Splunk dashboards (Splunk Search language)
  • Experience using and getting data from other monitoring and/or systems management solutions
  • Workstation hardware support or engineering expertise
  • Advance knowledge of Windows operating systems
  • Infrastructure or network monitoring experience
  • Advanced usage of Microsoft Excel (macros, pivots, data analysis)
  • Experience updating/maintaining documentation/collaboration sites such as Jive
96

Infrastructure Support Specialist Resume Examples & Samples

  • Windows Server 2008/2012 including clustering
  • TCP/IP, DNS, WINS, DHCP
  • Active Directory/Group Policy
  • Windows Security
  • IIS and Web services
  • Powershell
97

Technology & Information Risk-infrastructure Support Resume Examples & Samples

  • Level 3 operational support and administration of Network Security Products & Services like Internet web Proxies, SOCKS and FTP proxies, Malware Protection, Intrusion Detection Systems, Firewalls, etc
  • Deployment and Administration of network security systems like, BlueCoat Proxy SG, TrustWave M86, FireEye, etc? Preferably equipped with knowledge on Lancope, Juniper and Fortinet firewalls
  • Security policy administration
  • Web traffic, Systems, network and application troubleshooting
  • Strong knowledge and experience with network security (e.g., configuring Internet web / SOCKS / FTP proxies, deploying and managing antimalware, configuring firewalls systems and related network security monitoring & management platforms like Lancope, RedSeal, Tufin)
  • Strong knowledge and experience with Bluecoat web / SOCKS / FTP proxies, Bluecoat Management Center, BCAAA, PAC, etc
  • Strong knowledge of packet filtering, stateful packet inspection and the differences between them
  • Strong knowledge of fundamental networking/distributed computing environment concepts e.g. routing, switching, VLANs, VPNS, NIS, NFS
  • Intermediate to advanced understanding of packet capture and analysis using snoop, tcpdump and Ethereal or similar tools
  • Experience with scripting like shell scripts, perl scripts, etc to assist daily works
  • Familiarity with incident response techniques, intrusion prevention systems, information security methodologies, authentication protocols and different IT Security threat mechanisms
  • Active interest in IT Security and general knowledge of Information Security
  • Excellent written and oral communication skills. Fluent English is required
  • Strong interpersonal and communication skills; capable of writing documentation, training users in complex topics, making presentations to an internal audience, and interacting positively with upper management, colleagues and customers
  • Independent problem-solving, highly motivated and self-directing
  • Comfortable working in an operations and support team with heavy end user interaction
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
  • Experience with firewall enterprise management suites e.g. Juniper NSM, Juniper SPACE, Fortigate e.g. manage 400+ firewalls
  • Experience with any of the following firewall platforms: Juniper Netscreen & SRX, Palo Alto
  • Understanding of routing protocols (BGP, OSPF, RIP, etc)
  • Experience with Linux system administration (Red Hat Enterprise Linux)
  • Experience with any of the following load balancing devices: F5 BIG-IP, A10
  • Experience with any of the following systems management and monitoring: Micromuse Netcool, Empire Sysedge, SNMP
  • Experience using intrusion detection/prevention solutions
  • Experience with network security risk and compliance tools like RedSeal, Tufin, Skybox
  • Experience with NBAD (Network Behavior Anomaly Detection) tools like Lancope
  • Experience in customer support and experience in interacting with business
  • Experience with host security (e.g., passwords, uids/gids, SIDs, file permissions, ACLs, filesystem integrity, use of security packages, IPTables)
98

Infrastructure Support Resume Examples & Samples

  • Batchelors of Science in Computer Science
  • Wintel OS Support, Design, Implementation, Troubleshooting
  • Deployment tools
  • Automation Tools
  • Wintel Middleware (IIS) Support, Design, Implementation, Troubleshooting
  • Middleware Application support, troubleshooting
  • Vulnerability management and remediation
  • Risk and Vulnerability Remediation of Wintel Technical issues
  • WIntel Security across Wintel technologies
  • JPMC CCB organizational knowledge and support experience
  • Excellent collaboration skills
  • Excellent communication skills at a variety of organizational levels
  • Storage and capacity of all types (NAS, SAN, local, etc.)
  • Expert troubleshooting skills across technology stacks (server, OS, DB, network, security, etc
  • Internal inventory systems experience and knowledge (TAMS, MARS, etc.)
  • Security, vulnerability, risk management controls and processes, including ACA management and resolution
  • TCO (total cost of ownership), internal and external (vendor) systems costs, forecasting, resource costing and allocations and associated inventory systems
  • Storage and capacity management reporting and analysis
  • Resiliency and Recoverability systems e.g. BREWS, DRA (disaster recovery advisor) tool
99

Infrastructure Support Resume Examples & Samples

  • Hands on experience with Cisco/Avaya Voice technologies with 3+ years of related experience in IT industry
  • Proficient with technologies such as Cisco Communications Manager, Cisco Bulk Administration, Multi Services, Gateways, Cisco Unity Connection, Jabber, Cisco Presence, SME, Virtualization etc
  • IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, Avaya Session Manager, Avaya Aura, H248 Gateways, CMS, Call Routing and different Codecs
  • Familiarity with Oracle applications
  • Working knowledge on Monitoring Tools such as RTMT, Prognosis, Clarus, etc
  • Solid Communication Skills (Written/Verbal/Presentation). Solid team player
  • Able to work rotating shifts for 24/7 coverage
  • Flexibility in working hours as some migrations will require weekend and after hours’ work
  • Ability to grasp complex design concepts quickly and be able to provide the right solutions to the clients
  • Ability to troubleshoot implementation problems during migrations
  • Operational disciplines with regards to systems management, change management, etc.)
  • Candidates should complete ownership of the incident with regards to the engagement with client and stakeholders
  • Basic to intermediate knowledge on ITIL processes
100

Infrastructure Support Resume Examples & Samples

  • Bachelor’s degree in procurement, supply chain operations, or APICS seasoned purchaser or a related field
  • 1 to 2 years of procurement experience, preferably in a manufacturing environment
  • Familiarity with standard supply chain concepts, practices, and procedures within the procurement field
  • Experience with process documentation and flow charting
  • Proficient computer skills in MS Office (Excel, Outlook, PowerPoint, Access, SharePoint, & Visio)
  • Strong oral and written communication and ability to multi-task
  • Self-starter with the ability to think creatively and laterally
  • Strong analytical & problem solving skills
  • Strong organizational skills; track large amounts of data and activities
  • Detail-oriented, Issue resolution
101

Data Center Controls & Monitoring Site Infrastructure Support Resume Examples & Samples

  • Coordination with cross functional partners to ensure device data is entered and maintained in the facility device management application
  • Develop and maintain processes and procedures associated with the management of the controls and monitoring applications
  • Train end users on the proper operation and maintenance of controls and monitoring applications
  • 5+ years of experience in one or more of the following areas
102

Infrastructure Support Resume Examples & Samples

  • Strong analytical skills (able to analyze data and derive action items)
  • Good project management skills (able to track and follow up on action items)
  • Qlikview a strong plus
  • Data Science a strong plus
  • Tableau a strong plus
  • Lead analytical projects that drive toward implementation of action items to reduce customer impacts and increase automation and operational efficiency. Projects will require heavy data analysis
  • Develop and implement approaches to perform analysis of domain specific source data to provide accurate statements and conclusions, leading to the identification of improvement initiatives
  • Provide support for materials reviewed in Senior Management forums
  • Effectively present conclusions and recommendations to all levels of management
  • Lead multiple initiatives, establish and track success measures for each initiative and ensure delivery is met with various levels of timelines and expectations
  • Minimum 5 years of Business Intelligence Analyst experience in a large, matrix structured, mission-critical (preferably financial services) environment required
  • Experience in conducting statistical analyses, working with large data sets
  • Bachelors Degree (or higher), preferably in engineering or statistics related discipline, or equivalent experience
  • Strong interpersonal skills, including verbal, written, and listening skills. Technical report writing experience preferred
  • Experience gathering data and establishing a proposal or business case in order to build and present a persuasive argument in favor of an observed need for improvement
  • Experience in putting together executive summaries covering high level benefits of a project or initiative
  • Excellent organizational, planning, problem solving and decision making skills including experience with project management methodologies required
  • Demonstrate the ability to work independently and as a member of a team
  • Able to multi-task with ease including a demonstrated track record of delivering multiple concurrent complex technical projects on time
  • Ability to probe and ask the right questions about the business value of enhancement requests to the tool and process
  • Working knowledge of ticketing systems, KPIs and metric analysis
  • Advanced knowledge of Excel (pivot tables, charting, macros, calculations), Microsoft PowerPoint, Microsoft Word, IE (and other browsers: E.g. Firefox), Outlook mail, and SharePoint
  • Qlikview and Tableau a plus
  • Data Science skills a plus
103

Infrastructure Support Eng-component Manufacturing Resume Examples & Samples

  • Provides customer service to internal customers, responding to their needs, issues, concerns and requests
  • Leads, coordinates and participates in key process improvements as they relate to the enterprise computing environment
  • Prioritizes incoming calls, pages, and/or e-mails regarding hardware problems, checks help desk database for assigned entries; assigns, escalates or responds to help desk tickets as appropriate
  • Performs on-site analysis and diagnosis of complex hardware problems
  • Recommends and implements corrective solutions, including coordinating off-site repair as needed
  • Assists in designing and implementing regional server room security features, including HVAC control, environmental alarms and access restrictions Installs, configures, tests, maintains, monitors, and troubleshoots end-user and network hardware, related equipment and software in order to deliver required desktop service levels
  • Ensures physical connections and network connectivity of all servers, workstations, telephony/fax equipment, Point of Sale (POS) and other network appliances are in proper working order
104

Infrastructure Support Resume Examples & Samples

  • 5-10 years related business experience, including AD operate as well as infrastructure management
  • 3-5 years work experience in one or more areas of infrastructure is preferred
  • Proven execution capabilities in a global organization, specifically with a new operating model launch
  • Track record of building relationships across global organizations, and operating via influence
  • Demonstrated capability of designing and implementing global standards,
  • Ability to perform data analysis and visualization
  • Expert level data analysis skills, including Excel and database skills
  • Expert level communication skills, including PowerPoint skills – ability to succinctly present information for decisioning
  • Strong understanding of the ITIL Service Management model, including experience with successful implementation of ITIL processes and standards
  • Broad understanding of infrastructure applications and processes; expertise in at least one area of focus for GTI preferred
  • Strong written and verbal skills, with the ability to interact effectively with a wide variety of senior managers across the organization
  • Stakeholder engagement skills, including ability to interact with senior levels of management
  • Proven track record of strong project management and delivery/execution skills
  • Able to lead and influence within a cross line of business technology organization, empower people, build rapport, garner respect and appropriately exercise authority in a collaborative cross-cultural environment
105

IT Technician, Site Infrastructure Support Resume Examples & Samples

  • Receiving and storing new equipment in inventory
  • Share information and best practices with IT organization to increase productivity and quality of service
  • Identify opportunities for process and technology improvement
  • Must reside within a 50 mile radius of Cherrington, PA facility; no relocation benefit offered
  • Some IT experience preferred
106

Infrastructure Support Resume Examples & Samples

  • Coordinate the resolution of critical P1 incidents utilizing technical and business resources in 24x7x365 enterprise organization
  • Be a focal and escalation point for P1 issues requiring more detailed and in depth investigations
  • Instigate and chair large technical bridges and hold senior management conference calls to advise LOBs of a major incident occurring in the environment
  • Partner with the P1M peers to assist in coordination and identification of Provide “Air Traffic Control” across the various technical estates to
  • Send executive style communications to a global audience giving details of the incident and impacts to the business
  • Provide a command and control presence on technical bridges driving work streams and engaging resolvers
  • Attend and represent GTI on situation reviews where possible
  • Establish and maintain relationships within the firm being able to fully support any critical incident as required during high-profile events
  • Participate in major command centers and critical site tests coverage
  • Review the Incident management tool for lower severity issues and ensure that the appropriate focus is being given by the assigned technical team in an effort to reduce P1 incidents
  • Professional experience in incident management, practices and skills or in IT operations in a financial institution
  • Strong working knowledge of a global financial institution in terms of technology/infrastructure and their dependencies and requirements
  • Must be able to work unconventional shifts which will include weekends
  • Strong working knowledge of tools such as HP Service Manager, REACT, CMDB, Remedy and collaboration tools such as Sharepoint
  • Broad technology understanding across Mainframe, Midrange, Distributed Systems, Storage and Networks
  • Committed to results in a highly stressful environment
  • Must possess decisive leadership, and the ability to exercise sound judgment and decision making skills in the heat of the moment
  • Build relationships both from a customer and technical point of view including with the problem and change management teams
  • Foundation Certification or strong knowledge of ITIL concepts is advantageous
  • Strong typing and multitasking skills are highly desired
107

Infrastructure Support Resume Examples & Samples

  • Candidate should have strong financial background and be able to track Financial Forecast, Re-Forecasting and Reconciliation to ensure projects stay on budget throughout the project lifecycle
  • Candidate should have a broad technology background in order to drive Audit and Control Self Assessments work items
  • Candidate should have experience managing BOW and Work Log tracking in JIRA or other similar products
  • Superior troubleshooting and/or problem solving skills
  • Strong documentation and presentation skills
  • Experienced facilitator and presenter
108

Infrastructure Support Resume Examples & Samples

  • Define and manage service availability targets
  • Track and report on performance vis-à-vis availability targets
  • Senior level and mature understanding (10+) years of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL disciplines and practical project management techniques to programs
  • Must maintain excellent verbal and written communication skills . Able to translate complex technical issues into plain English, easily digestible for customers and stakeholders
  • A consistent attitude and respect for high quality standards and maintaining this despite competing pressures
109

Web Infrastructure Support Resume Examples & Samples

  • Extensive experience in information technology with an emphasis on working with E-Commerce related technologies, ideally in a support function
  • Network Products & Protocols (TCP/IP)
  • Application Servers (WebSphere/ Tomcat / WebLogic /IIS)
  • Web Servers (Apache/IHS)
  • Scripting and Development (Perl/Shall/Python/Java)
110

VP of Technology Infrastructure & Support Resume Examples & Samples

  • 10+ years of demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients
  • 10+ years of demonstrated experience managing a high-performing, cohesive team
  • 10+ years of demonstrated experience in liaising with middle and senior management for a mid-size to large public company
  • Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management
  • Proven ability to communicate technical concepts to nontechnical people to enhance understanding and drive to decisions that lead to positive outcomes
  • Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
  • Substantial exposure to enterprise software applications delivered through on premise and cloud platforms with experience in systems design and development, with demonstrated ability to apply technology in solving business problems
  • Recent experience implementing enterprise class cybersecurity systems and processes (PCI experience would be a bonus)
  • Experience in successfully leading a team to migrate from on-premise infrastructure to outsourced/cloud services – from business case development through technical execution and change management
  • Demonstrated technology enabled business change management experience
  • Substantial broad industry and technical awareness to identify technology opportunities and align these to the business needs in the entertainment, retail and
  • Strong vendor management skills
  • Strong budget management and ability to develop and get approval for significant business cases
  • Developing and communicating organizational objectives; inspiring and motivating team members to achieve results
  • Building organizational talent by creating a learning environment that ensures employees realize their highest potential
  • Bachelor’s degree, in computer science, engineering, finance, business management or a related field
111

Infrastructure Support Resume Examples & Samples

  • The candidate will be primarily responsible for execution of the end-to-end application decommissions including documentation and updating relevant systems / tools / processes / procedures as requested by the business units and ensuring that SLAs and quality standards are met
  • Implement execution while adhering to the business / IT process as per the plan
  • The candidate must be a self starter who is able to work independently in a fast paced, results driven environment
  • Partner with the GT business and technology teams in execution of application decomms
  • Coordinate with various levels of management and their delegates across global regions/time zones to determine the key milestones, timelines, progress, risks and dependencies
  • Track and report decomm execution status as on-going basis
  • Partner with upstream/downstream teams in improving the execution process – scripting, run books, process improvements, creating work book for automation etc
  • Must also have a consultative approach to encourage early escalation, determining the cause of deviations from the plan and resolution of potential delays
  • Independent thinking, willingness to "step outside the box" and with demonstrated ability to be reliable and flexible
  • 4+ years of application life cycle management/application development experience preferably in a application decommission projects
  • Experience in a Large Global Banking/Financial domain is an added advantage
  • Good understanding of distributed computing technologies including server hardware, storage, network, database management and AIX/Linux/UNIX Operating Systems and virtual environment
  • Good knowledge of change and incident Management
  • Strong understanding of Infra Life Cycle Management
  • Good understanding in process engineering and ITIL Practices
  • Excellent interpersonal and communication skills, including ability to interact effectively with management and fellow colleagues across diverse cultures
  • Detail oriented; committed to quality and continuous improvement
  • Ability to function productively and independently in a fast paced changing environment
112

Senior Infrastructure Support Tech Resume Examples & Samples

  • Selects appropriate work procedures or approaches to address technical challenges
  • Knowledge of ticketing system such as HEAT, Remedy, etc
  • Support MS Office products and active directory
  • Independently designs technical solutions for modules of a project, or to resolve most problems
  • Participates in testing and evaluating new software, hardware, systems, servers, networks, etc and implements prototypes
  • Provides high quality customer service
  • Documents problems and resolutions. May perform end-user training
  • Provides Tier 2 support to the IT community, and troubleshoots problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary
  • Maintains software, hardware, systems, servers, networks, etc; supports mobile workforce
  • Configures and installs software, hardware, systems, servers, networks, etc. for the IT community
  • Troubleshoots and restores routine technical service and equipment troubles by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
  • Provides technical advice and guidance relative to problems involving technical user issues
  • Responsible for providing support all MCIT customers
113

Infrastructure Support Resume Examples & Samples

  • The BUSS provides a single point of contact for the end user within the IT department. To ensure the end-user does not need to navigate IT to resolve their technical requirements
  • You will implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request/procurement management; incident/service/time reporting.)
  • Manage projects from small to large ensuring end-user productivity is maintained. Manage own workload to ensure that assigned activities are completed within targets defined within SLA?s/OLA?s
  • Provide onsite service management coverage to the division. Ownership and BU trust is key to this role with the expectation to go above and beyond
  • Strong Technical grasp of strategic platforms such as Microsoft OS and applications (Office), Networks and Security, WAN, LAN, Exchange 2007/10
  • PowerShell knowledge
  • Ability to successfully prioritise and manage multiple projects and operational duties is key
  • Excellent communication, interpersonal and customer care skills
  • An excellent understanding of ITIL Service Support and Delivery disciplines and methodologies
  • Experienced working in an enterprise environment working in finance industry, investment banking
114

Data Analytics Infrastructure Support SME Resume Examples & Samples

  • Support business units on data driven initiatives
  • Provide consultative support to stakeholders to make sense of data
  • Working on platforms/frameworks: Big Data, Data Science and Machine Learning
  • Excellent troubleshooting, diagnostic & analytical skills
  • Strong initiative and sense of ownership
  • Expert knowledge of database scripting and automation technology
115

IT Analyst Site Infrastructure Support Resume Examples & Samples

  • Participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT systems
  • High School Diploma or GED from an accredited institution is required
  • Minimum 2 years of IT experience is required
  • Must reside within a 50 mile radius of Aurora, Colorado facility; no relocation benefit offered
  • Travel up to 10%
  • ITIL, MCSA, or comparable certification
  • A+ certification