Infrastructure Service Support Lead Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the infrastructure service support lead job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

M Kihn

Marjory

Kihn

9296 Price Causeway

San Francisco

+1 (555) 862 3881

9296 Price Causeway

San Francisco

Phone

p +1 (555) 862 3881

Experience Experience

Houston, TX

Infrastructure Service Support Lead

Houston, TX

Douglas, Gerhold and Lind

Houston, TX

Infrastructure Service Support Lead

Proficient in knowledge of business applications, data usage, and word processing, data management tools and flow charting tools
Supporting various business administration, process & tools management, and reporting
Attend business and technical training classes, and on-the-job training sessions as directed by management
Proactively generate ideas for improvement in reporting as well as new ways of looking at information
Facilitation of meetings and coordination of build, system integration testing and user acceptance testing
Coordinate UAT testing with consumers, getting test plan/test cases and sign-off
Drive automation and streamlined process to produce all reporting originating from the team

Detroit, MI

Infrastructure Service Support Lead-cognos

Detroit, MI

Rodriguez-Kling

Detroit, MI

Infrastructure Service Support Lead-cognos

Maintenance of the Cognos BI platform
Influencing thinking and driving behaviour towards service excellence in SO, GTI and LOB service areas)
Support resource management efforts, providing analysis and oversight regarding end-to-end product/service headcount and workloads
Driving and promoting compliance with defined policies, processes and procedures, best practices, and data quality standards
Performing the day to day capacity approval/planning activities
Be responsible for producing management reporting across the IAAS space
Supporting and representing SO in all service delivery related matters

present

New York, NY

Infrastructure Service Support Lead-innovation

New York, NY

Russel-Orn

present

New York, NY

Infrastructure Service Support Lead-innovation

present

Providing innovative technology solutions to internal Commercial Banking staff and external clients
Embrace and help manage efforts towards consumerization of IT
Create technology Whitepapers Specific to the Business
Collaborate with other LOB organizations to drive innovation across the firm
Advanced business application and business process knowledge would be beneficial
Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency
Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations

Education Education

Bachelor’s Degree in Related Technical

Tulane University

Bachelor’s Degree in Related Technical

Skills Skills

Proven project and task management, with strong personal time management and task prioritization capability
Project Management Professional (PMP) Certification
Identify tool and process improvements to optimize resource capability; then move to production
Proficiency in the use of the Microsoft Office suite
Exploring new technologies to optimize the delivery and reliability of automation
Strong influencing skills, with a proven track record of achievement through influence and partnership
Very strong verbal and written business communication skills
Creativity and innovation, with a demonstrable track record of taking new ideas from personal conception through to delivery
Provide analysis to assist with understanding of capacity supply and demand across all IaaS solutions; focusing primarily on PSI
Familiarity with and understanding of the ITIL framework

Create a Resume in Minutes

15 Infrastructure Service Support Lead resume templates

Read our complete resume writing guides

Infrastructure Service Support Lead Resume Examples & Samples

Oversee P1/S1 incidents in business aligned areas participating in 24 x 7 production support coverage on a rotating basis with primary hours being 08:00 AM - 05:00 PM Monday - Friday
Serve as a line of business or application SME within assigned channel, LOB or technolog area
Review and analyze incident data and BPI metrics to determine themes, or trends. Followed by actionable items, projects and tactical or long term solutions
Assist other Production Support staff and application development staff in driving to resolution of production issues
Assist in driving to root cause for production issues owned by DMA and CMB applications
Provide research and analysis of data as is assigned
Assist with any and all reporting needs as is assigned
Review, track and communicate major application and Tranche 1 impacting changes to Business Aligned Team, and overall CCB PAC
Participate in or initiate change review meetings with your assigned LOB, channel or technology area. Create a focus and culture on mitigating risk to production, through stringent change management reviews, and increasing visibility of change risk
Participate in major event command center for your assigned LOB monitoring and listening to change release activities, responding to escalation and PAC inquiries to determine the best course of action
Review change behaviors and trends (change failures/activation issues), and document and socialize opportunities for improvement with stakeholders
Review implementation and validation plans for high risk changes/tranche 1 applications, with a focus on the ability to recover from change failure/activation and validate application health upon change completion
Build key relationships with leaders and technical staff supporting LOBs and applications
Leverage reporting to initiate and socialize opportunities for improvements. These deliverables may be something that you run, collaborate or consult on
Attend business and technical training classes, and on-the-job training sessions as directed by management
Bachelors degree or equivalent work
7+ years of experience within a technology environment is required
Knowledge of the ITIL Framework is required; a V3 certification is preferred
Incident management experience
Extensive customer service and client interaction skills
Experience conducting root cause analysis, documenting findings, and designing plans to rectify production issues

Infrastructure Service Support Lead-global Services Organization Resume Examples & Samples

5 to 8 years experince in Storage Related Fields (Backup, NAS, SAN)
Degree Level or equivalaent experience
Significant previous Storage experience with a proven track record of delivering results
Must maintain excellent verbal and written communication skills. Able to translate complex technical issues which are easily digestible for customers and stakeholders from a non technical background
An in depth technical knowledge and track record of coordinating changes within a high-availability environment
A strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines and geographies
Comfortable working in a demanding fast-paced, customer-focused organization, undergoing change. Flexible and able to adapt to new situations as the business demands
Influential and able to persuade peers and stakeholders (at various levels) and thereby overcome resistance to change and sustain support
Innovative and able to create new ways of working, which are effective, efficient and easily accepted

Infrastructure Service Support Lead Resume Examples & Samples

Acquire and consolidate data from disparate systems and formulate into business intelligence
Engage effectively across business and IT personnel to identify data, reporting & analytics gaps, bring up difficult issues, provide creative solutions and drive consensus for a win-win approach towards solving data / reporting problems
Assure the integrity of data, including data extraction, manipulation, and analysis and reporting. Be responsible for detailed analysis, requirements, data quality, design inputs, and testing
Improve existing data quality by developing new processes to acquire and present information that reduces data rework, manual dissemination, and promotes self service
Work with internal and external teams to define and document requirements for existing process and look for opportunities to improve the team’s deliverables
Participate in all initiatives with focus on how to best manage, update, and retrieve data and reports
Synthesize data into manageable and specific formats suitable for analysis and action, including web based representations
Drive automation and streamlined process to produce all reporting originating from the team
Own process improvement initiatives and successfully manage timelines and deliverables to completion
Contribute to continuous improvement and proactively support knowledge sharing within the team. Develop reporting skills of team through education, self service, and information sharing
Assist in the development of ad-hoc reports or presentations as needed by senior management
Deliver assigned tasks and end items on time
Minimum 5 yrs with demonstrated ability to query, manage, manipulate and present complex data relationships using database and MS Office tool sets
Demonstrated ability to create concise and accurate reporting, create self service portals, and present data and scorecards in web based format
Minimum 5 years of relevant experience with managing programs, projects, and client relationships in a technology organization
2-3 yrs experience with process re-engineering, requirements gathering, functional and process design creation
Experience with various data modeling concepts, tools, and methodologies in SQL or other database tool is a plus
Demonstrated competency in the areas of Cross Group Collaboration, Organizational Agility, Analytical Thinking and Communication skills
Strong organizational skills, a customer service orientation and excellent execution and follow through skills
College degree in related technical/business area
Self-starter with strong drive and sense of ownership to influence to achieve team goals

Infrastructure Service Support Lead Resume Examples & Samples

Manage and drive corporate and LOB initiatives related to infrastructure. These include initiatives like Critical Application Framework, BPI, establishing Capacity and Service Level objectives and activities related risk
Work with CCB and GTI resources to identify gaps and define and document requirements for improved process and look for opportunities to improve the team’s deliverables
Communicate and present with senior management on key metric and obstacles to accomplish goals
Synthesize data into manageable and specific formats suitable for analysis and action,
Proactively generate ideas for improvement in reporting as well as new ways of looking at information
Bachelor’s degree in related technical/business area
Minimum 7+ years of relevant experience with managing programs, projects, and client relationships in a technology organization
Minimum of 5+ years experience with running large projects across multiple organizations
Minimum of 2 years of process engineering experience including requirements gathering, functional and process design creation
Strong interpersonal skills in the areas of influencing, group presentations, and teamwork
Ability to maintain a calm, professional personable demeanor and have excellent skills in the following areas: vendor management, project scoping, budget management, communications, scope management, team building, and consensus building
Thought leader in program/project management methodologies demonstrated through process improvement
Strong sense of ownership and desire to influence to achieve team goals
Project Management Professional (PMP) Certification
Demonstrated experience with Microsoft Office products, Excel, PowerPoint, and Word
SharePoint experience

Infrastructure Service Support Lead Resume Examples & Samples

Manage CB Identified GTI Service Improvement Initiatives
Business Intake and Prioritization of end user technology initiatives
Identify/Recommend New Ideas for Process Improvement
Technology Roadmaps
Technology Whitepapers Specific to the Business
3rd Level Support for Infrastructure Escalations (identify & coordinate resources, manage through completion, white glove support, etc.)
Build consensus between the technical and business teams and bring open issues to resolution in order to meet the project deliverables on time and within budget
Initially manage up to 5 staff members; management duties will increase as responsibilities expand
7 - 10 years of experience in infrastructure operations – end user technology management experience required
Strong communication skills (written and verbal)
Proven experience implementing quality guidelines, standards, and procedures
The ability to work independently and, in a team environment
Demonstrated organizational and interpersonal skills
Strong analysis and troubleshooting skills

Infrastructure Service Support Lead-innovation Resume Examples & Samples

Providing innovative technology solutions to internal Commercial Banking staff and external clients
Embrace and help manage efforts towards consumerization of IT
Create technology Whitepapers Specific to the Business
Provide support services when required
Responsible for coaching and mentoring less experience team members
Collaborate with other LOB organizations to drive innovation across the firm
7 - 10 years of experience in infrastructure operations – end user technology experience required
Proven ability to translate technical concepts to a non-technical audience and vice versa
Strong client engagement skills
Strong systems skills with advanced level proficiency in Excel and PowerPoint
Advanced business application and business process knowledge would be beneficial
College degree or specialized training / equivalent work experience

Infrastructure Service Support Lead Resume Examples & Samples

Senior level and mature understanding years of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL disciplines and practical project management techniques to programs
Must maintain excellent verbal and written communication skills. Able to translate complex technical issues into plain English, easily digestible for customers and stakeholders
Comfortable creating and publishing process documentation for consumption by large organizations
Must demonstrate a proven track record of dealing with senior level executives
An in depth technical knowledge and track record of effecting service management changes within a high-availability environment
A strong relationship builder who develops and maintains relationships to help attain targets

Infrastructure Service Support Lead Resume Examples & Samples

Work with the line of business's engineering and operate teams to capture requirements around product and service requests
Screen external contract engagements through pre-project and pre-purchase research
Work with internal sourcing, risk, legal and vendor management teams as appropriate to develop and execute on contract authorizations
Engage in subsequent project and investment planning
Provide input on capital expenditures
7-10 years work experience in the following areas
Infrastructure Implementation
Vendor Management
Needs Analysis
Presentation
Vendor profiling
Compliance
Business cases
Origination
Underwriting
Server Infrastructure Projects
Network Implementation Projects
3+ years with a focus upon vendor engagement initiation and risk reviews
Background in contract preview and sourcing is a plus

Infrastructure Service Support Lead Resume Examples & Samples

Supporting and representing SO in all service delivery related matters
Providing an effective interface between SO, LOBs, Service/Solution Owners, and other GTI Towers for all service delivery related matters
Identifying opportunities for, and initiating/driving service improvement programs (SIPs), through incident and problem management and continuous service improvement processes), within SO and GTI at large
Identifying and driving/facilitating process improvements and best practices within the SO community to reduce error, improve efficiency and productivity, achieve consistency, and elevate the quality of service delivery
Influencing thinking and driving behaviour towards service excellence in SO, GTI and LOB service areas)
Performing data analysis to identify repeat/chronic and systemic issues – identify and drive/facilitate programs of work to eliminate
Defining and managing Service Level and Operating Level Agreements (SLA and OLA), including defining critical success factors (CSFs), between Service Owners, other service providers/suppliers, and LOBs where appropriate
Participating in vendor/supplier relationship management
Produce performance metrics (KPIs) that measure attainment against CSFs – provide analysis of and deliver commentary on service data
Produce appropriate and effective service reporting/review materials and forums for the review of CSF/KPIs, SIPs, and other service related matters. These reviews to be delivered at various levels within GTI and the LOBs
Participate in shaping and influencing SO and GTI strategy and investment to ensure the inclusion of service delivery considerations and needs
Representing SO in the various GTI- and Firm-wide service management and delivery forums
Driving and promoting compliance with defined policies, processes and procedures, best practices, and data quality standards
Extensive experience of managing service in a technology environment
Familiarity with and understanding of the ITIL framework
Strong influencing skills, with a proven track record of achievement through influence and partnership
Very strong verbal and written business communication skills
Creativity and innovation, with a demonstrable track record of taking new ideas from personal conception through to delivery
Practical experience with web-based and other collaboration and workflow tools, including design and development (code and content)
Proven project and task management, with strong personal time management and task prioritization capability
Extensive data analysis experience
Proficiency in the use of the Microsoft Office suite
Experience in change, problem and incident management
Mainframe and large midrange technologies
Process definition and re-engineering
Evidence of successful completion of tertiary level education is mandatory
Computer Science or Business Management or a related degree is highly desirable
Certification in ITIL is desirable

Infrastructure Service Support Lead Resume Examples & Samples

Establish and communicate CIB problem management standards and best practices and drive adoption by articulating value and influencing the CIB technology organization
Define and maintain appropriate quantitative and qualitative measures to track and improve the effectiveness of the problem management process
Communicate status and provide transparency to senior management via monthly Production Boards
Partner with the Incident Management organization to maintain the known errors database and link incidents and problems to accurately track repeat incidents and identify themes
Participate in process reviews, recommend and implement improvements to people, processes and tools to ensure the problem management function continues to advance up the maturity curve
Drive RCA and action item quality improvements
Identify training opportunities and host training sessions to further improve problem management discipline across CIB, including leveraging Kepner-Tregoe training materials and philosophies
Ensure conformance to firm-wide problem management practices as well as providing feedback on improvements to firm-wide processes
Actively design and manage personal improvement plan to set and meet individual performance goals
A minimum of 5 years experience in Technology, Operational experience preferred, Application Development experience a plus
Proven ability to design and implement new processes and improvements
In-depth knowledge and understanding of Problem Management practices, skills and tools
General understanding of Financial Services and key drivers of business performance
Demonstrated leadership skills and ability to successfully partner across organizations
Strong oral and written communication skills, ability to communicate with senior Technology management
Strong team player, ability to build relationships from both a business and technical point of view
ITIL training and certification preferred
Committed to process improvement, LEAN and/or Six Sigma training a plus
Seeking candidate in Houston, Bournemouth or Singapore

Infrastructure Service Support Lead-cognos Resume Examples & Samples

Maintenance of the Cognos BI platform
Minimum 3+ years of applications production support/application development work experience
Ability to use Microsoft Excel to analyze and manipulate data, look for patterns, summarize large quantities of data by calculating rollup metrics and creating graphs
Skilled in information cataloging, organizing data and technical documents into information usable by a wide audience
Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities
Microsoft Excel - expert level
Cognos or Tableau
24/7 Customer Support and Service Delivery Model
Microsoft SharePoint
Application Support
Technical Problem Resolution
Network & Infrastructure
Business Applications Knowledge
Business Continuity Testing Knowledge
Database Development
Operations Systems and Data Sources Knowledge
Performance engineering

Infrastructure Service Support Lead Resume Examples & Samples

Provide analysis to assist with understanding of capacity supply and demand across all IaaS solutions; focusing primarily on PSI
Identify tool and process improvements to optimize resource capability; then move to production
Develop effective presentations for a range of audiences clarifying capacity and related programs
Explore unique and lateral methodologies to contain the IaaS (VSI/PSI) footprint and cut infrastructure costs
Minimum 5+ years experience in an Infrastructure role
Must have excellent negotiation and interpersonal skills
Significant experience with MS Office tools, especially Excel and Access
Fast learner and a desire to learn new technology
SQL knowledge is a plus
Supply Chain knowledge is a plus

Infrastructure Service Support Lead Resume Examples & Samples

Environment Management Functions
Environment Setup and Readiness
Environment Strategy and Planning
Environment Issue Support
Line of Business Environment Integration Planning and Setups
Environment Maintenance & Patching
Change, and Release Event Planning and Management
Centralized Relations and Communications
Support Environment Management related activities for all the Major Enterprise and Digital Releases
Effectively manage infrastructure projects for non-release lower regions like DEV, IST, QA, and Performance environments
Provide appropriate communication to all the required teams like QA Testing groups, Development, Operations and Management teams on project related events
Identify the Process Gaps and streamline the process for a better quality of service
Experienced with Infrastructure components and the integration into application architecture (e.g. storage configuration, external load balance, etc.)
Experienced with delivery of eCommerce solutions
Experienced with Configuration Management (i.e. release management, inventory management, migration, version control, change control, etc.)
Understand the software development life cycle and delivery
Experienced with creating project schedule graphs and charts (e.g. ms project plans, gantt charting)

Infrastructure Service Support Lead Resume Examples & Samples

Develop a deep understanding of JPMC’s management of connectivity
Design, build, implement and operate new connectivity management technologies
Partner with a variety of JPMC Digital clients to solve connectivity problems and providing strategic insights
Bachelor’s degree in Computer Science, Computer Engineering or a related field or the foreign equivalent
General – Comfortable in more than one programming language and have a firm grasp of fundamental web/internet technologies. (Mandatory Object Oriented language – i.e. Java)
Web – Must be highly proficient with building modern web applications
Database – Must be highly proficient in SQL preferably across multiple databases
Strong written and oral presentation / communication skills – the ability to convey complex information simply and clearly to senior business leaders
Mentor team members to progress their technical and professional skills

Infrastructure Service Support Lead Resume Examples & Samples

Work with engineering and operate teams to capture requirements around products and services
Oversee problem, incident and change management performance metrics
Provide management reporting and overall service health checks
Support resource management efforts, providing analysis and oversight regarding end-to-end product/service headcount and workloads
Service Delivery
Management Reporting and Presentations

Infrastructure Service Support Lead Resume Examples & Samples

Coordinating the end-to-end delivery of critical milestones across UCM tower
Developing a keen understanding of the UCM platforms to aid with obtaining unique business needs and requirements in support of data driven configuration management
Clearly document the technical specifications of the both internal and external requirements against UCM platform
Coordinating multiple rounds of walkthrough sessions of the specifications with the project work group
Driving closure of requirements by acquiring necessary sign-offs from appropriate stakeholders
Facilitation of meetings and coordination of build, system integration testing and user acceptance testing
Minimum of 5+ years’ experience working as a Technology Business Analyst in the financial service industry
Detail oriented, flexible and deadline focused
Advanced Excel experience with the ability to create pivots and analyze data is strongly recommended
Strong coordination skills working with multiple stakeholders across several technology platforms and business areas
Excellent skills with MS Office Suite plus MS Visio
Willingness to hit the ground running to get the job done.. Attention to detail is a must
"Self-starter" with a desire to learn and a passion for transformation
Understanding of Collaborative tools Confluence and JIRA a plus
Strong data analytics skills – understanding of processing and interpreting large datasets. Deep understanding of Excel Pivot Tables and VLookups.. This includes merging disparate datasets, perform trend models, and gap analysis
Agile experience
Release planning and management
Strong customer focus

Infrastructure Service Support Lead Resume Examples & Samples

7-10 years of Technology experience
Partnership & Influence
Ensures risk and control compliance to departmental and company wide standards
Ensures adherence financial control and budget management
Promotes client centric environment for work with teams and contributors

Infrastructure Service Support Lead Resume Examples & Samples

Minimum 7 years of IT Production or Project Management experience, or relevant business or team leadership
Experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.) and industries
Knowledge of outsourcing methodologies and operating models

Infrastructure Service Support Lead-corporate Programs Resume Examples & Samples

Knowledge of operating system, web, network, storage, load balancing, server clustering, database technologies
Understanding of and experience with infrastructure project coordination
Strong attention to detail and deadline focused
Customer focused and have an ability to develop strong client relationships
Strong coordination skills working with multiple stakeholders across several technology and business platforms
Experience managing geographically distributed and culturally diverse work-groups with strong team management, leadership and coaching skills
Excellent Microsoft Excel skills including experience creating Pivot Tables/Charts and using functions such as vlookup as required
Strong data analytics skills – understanding of processing and interpreting multiple large datasets
Superior troubleshooting and/or problem solving skills
Experience working with Microsoft SharePoint
Experience creating databases and views from multiple datasets with Microsoft Access is a plus
Experience with iFET tool / demand management a plus
Must be able to work occasional weekends for project implementations

Infrastructure Service Support Lead Resume Examples & Samples

Infrastructure Portfolio Management
Infrastructure Engineering
Infrastructure Build Transition & Support
Total cost of ownership / cost reduction experience
Application and infrastructure technology architecture design
Data driven analytics
Excellent verbal and communications skills
Ability to communicate technical issues to non-technical individuals
Track record of effecting service management changes within a high available environment
Influencing skills, and relationship management
Agile development and security experience a plus

Infrastructure Service Support Lead Resume Examples & Samples

Analysis, understanding and prioritization of infrastructure needs and requests
Full functional understand of infrastructure financials
Thought leader in driving significant reduction in overall infrastructure footprint
Coordination and management of multiple work streams designed to tackle various cost savings opportunities
Ability to understand functional and business impact of a multitude of infrastructure projects and the ability to prioritize based on business need / application risk
Ability to analyze appropriate data to identify efficiency opportunities, work with the appropriate application teams to execute and work with finance to realize the save on the end bill
Minimum of 8 years of technology experience. With at least 5 years of experience in infrastructure role
Strong Program Management skills are critical
Organizational Savvy & Know-how
Ability to put structure around the unknown and drive to delivery
Must be capable of routinely making effective and timely decisions in alignment with departmental direction, and based on sound business knowledge and industry best practices
Possess excellent technical problem solving and customer service skills
Background in Financial Services

Infrastructure Service Support Lead Resume Examples & Samples

Proficient in multiple business disciplines / functions and the critical data driving the functions
Be a liaison between GTI / LOB development teams and Client Operations management
Executes within client centric environment for work with teams and contributors
Possess a project management discipline to ensure proper tracking and implementation of approved and funded projects / initiatives
Capture relevant information from elicitation sessions with line of business and GTI partners
Documentation of detailed and vetted business requirements
Modeling of requirements for discussion with application development teams
Develops the mindset for risk and control compliance to departmental and company wide standards
Works within standards of financial control and budget management
Collaborate with business partners to identify and implement work reduction opportunities and efficiencies resulting in cost savings, increased productivity and an improved customer experience
Bachelors Degree (or higher), preferably in a technology/business related discipline, or equivalent experience
Minimum of three years in operational analysis, system analysis, or reporting experience
Experience in leading or coordinating activities, inclusive of line of business service reviews, across a diverse group of professionals with visibility to senior management
Excellent organizational, planning, problem solving and decision making skills including experience with project management methodologies
Demonstrated ability to work independently as well as a member of a team
Knowledge of Service Desk environment and operations
Experience working with geographically distributed and culturally diverse workgroups primarily in the ASIAPAC region is required
Excellent strong analytical, technical, communication and quantitative skills; aptitude to drive reporting and projects individually and within a team
Proficient in knowledge of business applications, data usage, and word processing, data management tools and flow charting tools
Critical thinking to proactively identify and develop new ideas / innovations / approach that will add values to the business and the team
Business case driven – ability to influence decision making through analysis; able to articulate business benefits and be storyboard driven to secure stakeholder buy in
Experience with expense reduction initiatives
Focus on global based operational toolsets
Excellent verbal and written communication at all levels

Infrastructure Service Support Lead Resume Examples & Samples

This role will look after all aspects of Vendor management and Service improvements
This role will also look after savings opportunities for ICS in general in the vendor management space and others where appropriate
Asset management
Working closely with engineering and operational teams to identify automation opportunities and solutions to currently manual work practices within the vendor management space
Exploring new technologies to optimize the delivery and reliability of automation
Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency
Minimum 5-10+ years experience with Vendor management and or Project management
Good knowledge of interfacing technologies such as networking, storage, virtualization, applications and data
Demonstrable experience of data manipulation tools such as Excel and/or Microsoft Access and PowerPoint
Experience of data analysis and the use of asset inventory management systems across a large and complex server state
Ability to develop and maintain strong peer/client/customer relationships underpinned by a service oriented approach to work
An understanding of ITIL concepts (foundation knowledge or above) and the ability to engage with JPMC established incident, problem and change management processes and procedures
A willingness to work to a flexible work schedule with the possibility of international travel
Ability to perform in a highly pressurized and changing work environment
Degree level education or equivalent caliber

Infrastructure Service Support Lead Resume Examples & Samples

Work with key stakeholders to ensure that overall business and goals for delivering technology-based services are met
Function as a Service Delivery manager to communicate with key stakeholders regarding system outages, issue resolution, infrastructure changes, and other pertinent matters that impact internal and external customers
Work with project teams resources to ensure environment readiness prior to planned turnover dates
Identify process gaps and streamline processes for efficiency
Plan, coordinate, and manage non-production environment sync ups prior to and post releases
Build relationships with project teams to promote partnerships
Understand infrastructure changes and how they impact downstream systems and environments
Minimum 6+ years experience managing multiple projects and priorities
Minimum 6+ years service level management experience
Minimum 6+ years experience with Powerpoint, Word, and Excel
Minimum 3 years experience with Microsoft Project
Experience with infrastructure components and the integration into application architecture
Experience with configuration management (i.e., release management, inventory management, migration, version control, change control, etc.)
Experience with creating project schedules, charts, and graphs (i.e., MS Project plans, gantt charts, and so on)
Ability to learn quickly
Strong ability to self-manage, gauge a situation, and take appropriate action
Strong technical aptitude and willingness to learn new technology
Understanding of operating systems, database concepts, and middleware
Ability to build and maintain exception customer relationships
Ability to read application architectural logical and physical diagrams
Knowledge of project management basics