Technician Support Resume Samples
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Technician Support Resume Samples
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NS
N Stokes
Nya
Stokes
22674 Lesch Mews
Dallas
TX
+1 (555) 611 7721
22674 Lesch Mews
Dallas
TX
Phone
p
+1 (555) 611 7721
Experience
Experience
Dallas, TX
Technician, Technical Support
Dallas, TX
Kuhlman LLC
Dallas, TX
Technician, Technical Support
- Applies corrective action processes to accurately resolve customer
- Isolates and resolves problems by correlating information from network
- Applies corrective action processes and interfaces with customers to
- Investigates, documents and resolves abuse and fraud-related security issues, including application of the following technical aptitudes
- Familiarly with security concepts such as Spam, Spyware, Viruses, Bots/Botnets
- Intimate knowledge of remediation software for security protection and breaches
- Application-level knowledge of email protocols (how email works, etc.)
Houston, TX
Operations Support Technician
Houston, TX
Reilly-Hamill
Houston, TX
Operations Support Technician
- Providing assistance with large scale system and architecture implementation and operational support
- Updates business process files to document actions and to provide information for other personnel uses
- Interacting in a technical team environment with software, network and systems engineers
- Utilizing network related protocols and services as well as LAN/WAN implementation and troubleshooting
- Providing internal and external customers with responsive, concise and accurate status or service updates, issues and risks
- Manage multiple simultaneous tickets effectively
- Supporting a large scale full motion video architecture and proactively responding to and fixing issues with the application portal and networking backbone
present
Dallas, TX
Remanufacturing Technician Support
Dallas, TX
Kuvalis-Stroman
present
Dallas, TX
Remanufacturing Technician Support
present
- Performs standardized work as written
- Driven to find ways to improve processes and helps others find ways to work efficiently
- Can work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
- Maintains a clean and safe workstation
- Knows, understands, and applies the basic guidelines of 5's
- Maintains inventory integrity and repair history through diligent record keeping and adherence to process
- Train to operate manufacturing execution system (MES)
Education
Education
Bachelor’s Degree in Responsibility
Bachelor’s Degree in Responsibility
Florida International University
Bachelor’s Degree in Responsibility
Skills
Skills
- Ability to quickly learn new processes and troubleshooting techniques
- Outstanding punctuality and reliability for all scheduled shifts
- Problem-solving aptitude to quickly identify and resolve store issues
- Strong email, telephone and customer service skills
- Excellent verbal and written communication skills
- The ability to remain open to, receive and implement improvement feedback regularly
- Ability to resolve conflicts and set appropriate expectations with customers
- Acknowledge, evaluate, and appropriately handle incoming emails and calls
- Manage multiple simultaneous tickets effectively
- Uses multiple systems in a fast-paced environment to deliver support
15 Technician Support resume templates
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1
Remanufacturing Technician Support Resume Examples & Samples
- Maintains a significant understanding of the job, and applies job knowledge and skills to complete a wide range of tasks
- Can work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
- Routinely operates general voltage testing equipment, and other test equipment as required
- Completes daily tasks with little supervision, and within the assigned time
- Performs standardized work as written
- Takes on and completes moderately difficult assignments with little supervision
- Supports other teams and groups as needed outside of primary job while meeting performance targets
- Knows, understands, and applies the basic guidelines of 5's
- Driven to find ways to improve processes and helps others find ways to work efficiently
- Partners with team to drive Safety, Product Excellence and Productivity goals to Tesla’s standard
- Minimum 2 years experience in assembly and/or repair of electro-mechanical components
- Basic reading skills with ability to comprehend, perform, and complete routine detailed manufacturing instructions and standardize work with continued supervision
- Working knowledge of high voltage DC battery systems highly desirable
- Proficient with hand tools and computer-based tools. Proficiency with precision measuring equipment, electrical test equipment, and computer databases is highly desirable
- Ability to read and understand manufacturing instructions, electrical diagrams, and mechanical drawings
- General computer skills required – Word, Excel, QuickBase, and Outlook highly desirable
- Able to communicate through company Email
- Train to operate manufacturing execution system (MES)
- Train to operate WarpRCA database
- Possesses a general knowledge of PCBA's and fuses
- Possesses or earns a high voltage training certification
- Must be detail oriented, reliable, and innovative
- Must be a self-starter, and quality focused
2
Technician, Technical Support CSA Resume Examples & Samples
- Responds carefully to abuse, fraud and security related phone, email and chat requests for support
- Tracks events in Remedy Ticketing System
- Ability to discretely and diplomatically resolve issues with Comcast customers via telephone, email and chat while respecting both the customer and company privacy
- Ability to work overtime, as needed
- Generally requires 2-5 years experience
3
Data Center Operational Tools Support Technician Resume Examples & Samples
- Act on and mitigate immediate tools related operational roadblocks that affect server repair or provisioning within the Data Center space
- In this role you will be responsible to triage and resolve issues that are escalated via the datacenter technician. Your responsibility is to determine the root cause of the issues, escalate or resolve where possible without escalation outside the DC. Or when necessary, identify and drive resolution with appropriate tools team
- Automate day-to-day Datacenter Operations activities using Python, Bash, and other Facebook-centric systems
- Understand, troubleshoot, and fix systemic issues on Linux based server fleet at very large scale Provide insight and requirements into the tools roadmap that reflect the needs of the DC space
- Based on operational escalations you will be responsible to develop and create the appropriate use cases to request tools enhancements that benefit the DC space
- Drive ongoing tool improvements through tooling roadmaps through prioritization, in partnership with tooling and automation program managers
- Create tools that facilitate administration of servers spanning multiple data centers, to include automation and streamlining of processes
- You will help develop global standards and process improvements to promote best practices in data center operations
- Perform root cause analysis, identify and document gaps in current repair procedures in company wide knowledge base. Work cross functionally with appropriate teams to help ensure new hardware is production ready with respect to tooling
- Work with multiple teams to help evaluate, prioritise, support and develop automation
- Provide cross-functional communication with other technical operation groups to ensure all tools seamlessly together
- Learn and adopt best practices from Facebook Production Engineering teams, to ensure consistency of approach in a production environment
4
Webcast Support Technician Resume Examples & Samples
- Completed or in progress Degree, Diploma, or Certificate in Computer Science or related discipline OR previous help desk / technical customer support experience
- Strong knowledge of and troubleshooting experience with Windows operating systems, computer hardware and networking issues
- Experience with Streaming Media technologies such as Flash is an asset
- Basic familiarity with audio - visual equipment such as audio mixers, microphones, and video cameras is an asset
- Familiarity with consumer routers also an asset (Linksys, Dlink, etc)
- Excellent customer facing skills, communication and attitude
- Takes pride in their work and encourages others to do the same
- Strong time management skills along with the ability to keep up with changing task prioritization
- Ability to work under pressure in a fast-paced environment and work with minimal supervision
- Willing to work hard, show initiative and do whatever it takes to get the job done
- Attention to detail is a must
5
Application Support Technician IT Resume Examples & Samples
- Under limited supervision, respond to customers' inquiries concerning support requests and problem resolution
- Identify sources and trends of technical problems to prevent future occurrences
- Serves as an escalation point for difficult problems and complex inquiries
- Follows up on specific inquiries or requests to ensure client satisfaction
- May be asked to act as a peer group leader
- Ability to identify potential points of failure, areas for improvement, and identifying pain points and bottlenecks
- Makes recommendations to the team lead in regards to process changes and drives implementation, based on the needs of the business and product direction
- Proven ability to coordinate resolution of issues on a subarea / area / global basis
- Capable of managing small to midsize projects and leading sub-teams on large projects
- Proven ability to coordinate resources to complete complex assignments
- Advanced troubleshooting skills of Lotus Notes, MS Office, Internet Explorer, and Windows operating systems
- Sufficient knowledge of IT operations, responsibilities, work flow processes and procedures in order to resolve most inquiries independently
- The ability to read, write, speak and understand the English language
6
AV Support & Integration Technician Resume Examples & Samples
- Execute and support on all major AV integration projects
- Provide Event support and set-up in coordination with entire AV Team
- Participate in architecture discussions and planning with IT and Facilities teams
- Provide customer input represented in both technical and business terms with descriptive requirements to ensure the value of the project is realized
- Provide troubleshooting in crisis situations for users
- Develop and implement hardware and software integrations to streamline support
- Provide backup support services in the absence of other AV Support Technician
- Create end user and internal AV team documentation
- Work closely with IT and AV Engineers to ensure new office build handoffs are thorough and complete
- Keep photo database and event coverage archives
- Basic network understanding including TCP/IP, UDP, IP schemas
7
System Support & Monitoring Technician Resume Examples & Samples
- Experience with providing technical support for complex, networked software systems
- Must have experience with Cable (ad-insertion) infrastructure, such as
- Networking: familiar with HTTP, FTP, SSH and VPN client software, as well as the ability to
- Operating Systems: hands-on experience with Windows as well as Linux, this includes the ability to
- Databases: hands-on experience with relational databases (SQL Server 2005 and MySql), this
- Knowledge of Perl, Python, and/or Linux Shell Script
- Experience with digital audio and video formats (such as MPEG)
- Experience with JIRA, or other issue tracking system
8
Operations Support Technician Resume Examples & Samples
- Resolve and document recurring problems related to work flow, employee staffing, maintenance, training, etc
- Coordinates functions for data entry of summarized information on several operational functions
- Performs special projects supporting facility goals and operations daily objectives
- Review, track and manage invoicing documentation for accuracy
- Provides planning and coordination support
- Updates business process files to document actions and to provide information for other personnel uses
- Prepare orientation training materials and ensure accurate documentation for functions are performed
- Associate degree in Business related field or equivalent experience in business and office work setting with a good background in computer operations, process orientation and system applications
- Should be familiar with Personal Computer applications along with possessing good human relations and communications skills
- The incumbent must maintain the confidentiality associated with all personnel related functions and the ability to deal with people when handling sensitive issues
- 1 to 2 years of prior relevant experience
9
Lead Support Technician Resume Examples & Samples
- Provides support for analysis and resolution of escalated customer technology issues
- Leads day-to-day technical support guidance for Technical Support Analyst I and II associates to support the network infrastructure, internal desktop systems, software, and hardware. Escalates complex issues to Level III Analysts or management
- Participates in the development of information technology and infrastructure projects
- Trains Level I Analysts on advanced troubleshooting techniques in areas subject matter expertise
- Serves as a liaison on cross functional teams by attending meetings, analyzing customer data to ensure relevant information is being collected, and reporting results to management
- Provide superior customer service in handling customer inquiries, problems and complaints, as well as processing all customer inquires in a timely and efficient manner. Customer contact primarily driven from Phone and Self Service mechanisms
- Performs periodic checks of Technical Support Analyst I and II work for quality assurance metrics
- Establish and lead customer focused initiatives that lead to increased customer satisfaction and revenue saving opportunities
- Seeks possible trend identification to eliminate a problem's root cause
- Comprehensive use of Service Desk tracking software of customer requests
- Establishes the priority of problems and requests to meet the Service Level Agreement (SLA) requirements
- Excellent interpersonal and problem solving skills required to serve diverse customer base and deal effectively with escalating issues
- Creates and maintains documentation on technical procedures within a technical knowledge-base application
- Technical Support experience in one or more of the following areas O/S (i.e., UNIX, Windows XP/W7, DOS, Linux, O/S400, etc.) Database (Oracle, SQL Server, dbase, Access, etc.) Point-of-Sale, Electronic Messaging, Desktop, Applications (Retail, Financial, Distribution/Logistics, Human Resources)
10
Engineering Technician & Technical Support Resume Examples & Samples
- Ensures the maintenance of a wide array of leading-edge technology hardware and software
- Reads, understands and produces technical plans and diagrams
- Ensures the integrity of all TV production systems, organizes and installs hardware and software, including programming and configuration
- Develops or helps develop technological devices, software applications or other technology tools
- Establishes contacts and liaises with external departments
- Works with all internal and external users
- Closely oversees television product quality
- May act as an advisor/resource person regarding production preparation
- Designs an end-to-end system
- Designs equipment or systems not available on the market
- Recommends procedures and improvements regarding Bell Media’s facilities
- Drafts work orders
- Recommends and designs - in person or by phone when available - alternative solutions to ensure that production proceeds as normally as possible in the event of an outage
- Organizes and produces technical reference documents
- Helps establish and implement technical standards
- Is proficient in the basic operational functions of all the equipment
- Operates equipment when the situation requires
- Keeps his/her technical and operational skills up to date
- Provides training
- Performs all other related tasks
- Must have three years of relevant experience
- Solid technical knowledge of the AVID video editing station
- In-depth knowledge of the different video file formats
- In-depth knowledge of the codecs used in the AVID editing room environment
- In-depth technical skills regarding television system implementation
- Knowledge of television production methods
- Logical approach to quickly locating and repairing television system outages
- Electronic and computer equipment maintenance/repair skills
- Computer skills (applications and operating systems) with “administrator”-level intervention capabilities
- Knowledge of internetworking and network protocols; administrator-level configuration skills
- Knowledge of AutoCad LT software
- Knowledge of application development on VisualStudio Suite, an asset
- Knowledge of SQL database development, an asset
- Manual skills and dexterity required
- Willing to work as part of a team
11
Technician, Technical Support Resume Examples & Samples
- Applies corrective action processes to accurately resolve customerorder issues, ensuring customers' service commitments are met
- Isolates and resolves problems by correlating information from networkequipment, etc
- Notifies appropriate individuals and organizations of network outagesand restoration events by opening system trouble tickets, as necessary,with the fix agencies
- Works across multiple applications to perform error resolution inorder to fulfill service orders that meet original time framecommitments made to customers
- Opens tickets and records/maintains necessary documentation to trackticket through resolution
12
Technician, Technical Support Resume Examples & Samples
- Demonstrates advanced skills to troubleshoot and resolve technical problems related to Xfinity Home Internet, Video, and Voice services, and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, while demonstrating the ability to articulate relevant information
- Exhibits strong communications skills both verbally and written to varied audiences which can include leadership, local markets, business partners, and peers
- Identifies and isolates potential multiple subscriber impacting problems by correlating information from network equipment and troubleshooting resources, and escalates appropriately
- Works across multiple applications in efficiently to perform error resolution in
13
Ediscovery Collections Support Technician Resume Examples & Samples
- Must maintain confidentiality of work both internally and externally
- Actively monitoring internal tracking for new eDiscovery requests
- Entering searches directly into multiple search platforms. Applying criteria accurately, consistently and appropriately to search systems or processes for retrieving data
- Maintaining status of each search request for reporting purposes, actively updating tracking system with status and comments, providing necessary notifications and escalations where required, and assisting team members with completing requests and projects
- Properly performing QA on all searches submitted and completed during their shift
- Preparing data delivery to local APAC/EMEA/NAM Regions
- Helping identify product and process bottlenecks in order to improve eDiscovery services
- Working on manager assigned projects
- Ability to communicate clearly, simply, and consistently. When communicating with global teams, candidates are able to adapt their communications style to their audience
- Ability to make decisions in the face of ambiguity, take and assume responsibility, learn, re-learn and quickly adapt to changing requirements or situations
- Must have high tolerance for fast paced and high demand environment, while working efficiently to complete assignments and projects
14
Research & Servicing Support Technician Resume Examples & Samples
- Reviewing and preparing modifications on retail loans
- Reviewing and correcting billing statements
- Perform fast, effective, accurate, and courteous service to customers and banks
- Resolving complex customer issues using multiple resources and records
15
Post Production Support Technician Resume Examples & Samples
- Non-linear edit systems
- Shared storage systems (SAN, NAS, direct attached, etc.)
- File transport & automation systems (i.e., Aspera Connect, Faspex, FTP, Orchestrator, etc.)
- Transcoding & QC servers (i.e., Telestream, Harmonics, Baton, etc.)
- System Administration (Active Directory, file permissions, basic scripting & programming, etc.)
- Computer Networking infrastructure
- Multi-OS environment
16
Quality Support Center Technician Resume Examples & Samples
- Perform testing and failure analysis on Intel component using Curve Tracer, socketed testing board and other testing tool
- Perform sample preparation by reconditioning customer returned unit to testable conditions
- Assisting product quality engineer in developing sample preparation method, setting up new tools, sustain lab equipment's and ensure all aspect of lab safety are always in tip-top condition
- Perform documentation archiving, data analysis, unit shipment, unit collection and unit archiving logistics for customer returned units
- Meet reject validation performance goals to drive customer satisfaction
- Coordinate and communicate with multiple manufacturing sites as well as geographical QSC organization to support customer reject validation requirements
- Work closely with engineering, manufacturing and Q&R groups to solve customer returns issues to meet customer commitments
- Strong English communication skills (verbal and written)
- Knowledge in computer architecture and application will an advantage
17
Specialist, It-mec Support Technician Resume Examples & Samples
- Coordinate day-to-day operations for scheduling, setup, and initial training on equipment usage and support procedures with the main MEC Support office. Monitor the equipment and supply equipment support needs for the A&S classrooms, including the Interactive Computer Classrooms. This area of responsibility includes maintaining the equipment inventory databases for equipment movement and regular maintenance records. Provide database reports as requested by the Manager
- Troubleshoot problems with equipment, including making diagnoses of and rapid response to problems facing users of multimedia equipment. Conduct basic repairs and maintenance of multimedia equipment as necessary and feasible; initiates contractor response as necessary to ensure equipment readiness. Works with departmental local support personnel to ensure timely support
- Provide ongoing routine preventive maintenance on the equipment on a monthly basis and supervise temporary support staff to provide weekly spot checks and on-call training and troubleshooting services
- Provide checkout of AV keys and portable equipment as necessary and monitors equipment security
- Advise the Manager, IT of Classroom Support Services regarding departmental instructional technology needs during the budget planning process and assess new equipment offered by multimedia contractors and suppliers. Assist in supervising contractor work on MEC development and repair projects
- Support video teleconferencing with portable or installed VTC equipment as needed. Support web conferencing needs for classes and individuals as necessary. Provide area administration and oversight of digital capture systems, including collecting capture permission forms, the timely schedule of events, and making necessary post-capture adjustments to the files
- Provide related IT support as required for classroom use of computer equipment, including basic adjustments to classroom and laptop computers, including image adjustments as needed, in cooperation with TTS computer support staff
- Promote good working relationships with the faculty and staff, and with local support personnel who provide event support within their departments
18
Simulation Support Technician Resume Examples & Samples
- Supports the simulation team and users of the Center as a technical subject matter expert on simulation and related technologies. Events occur during standard business hours, as well as occasional nights and weekends. May work with College of Medicine – Phoenix Information Technology team to support campus and simulation events
- Assists the simulation staff and clients in setting up and tearing down simulation events. This includes task trainers and supplies. Ensures all equipment is setup and working correctly prior to and during simulation training sessions
- Conducts ongoing maintenance of all simulation equipment, including cleaning and repairing, assuring that all equipment is maintained and in good working order at all times
- Integrates, maintains, operates and troubleshoots the computers and audio/video (A/V) technology
- Operates high fidelity mannequins and clinical equipment (ultrasound machines, etc.) during simulations
- Maintains accurate inventory of supplies and equipment as needed for simulation
- Provides recommendations for budget, purchase, and maintenance of equipment, supplies, and materials related to simulation
- Acts as a key point of contact for simulation equipment and resolves requests pertaining to equipment, and training scenarios
- Excellent communications, both verbal and written, with ability to communicate with both technical team members and non-technical end-users while maintaining a positive and cooperative attitude
- Proven ability in troubleshooting, and resolving failed equipment before or during an instructional session
- Skill in interfacing audio, video and computer equipment to obtain desired effect
- Demonstrated commitment to providing outstanding customer service
- Ability to work independently and in a collaborative team environment
- Detailed oriented and highly organized with ability to work accurately, efficiently and collegially in a multi-university environment
- Skill in providing information technology related customer service to users having varying levels of technical expertise
- Physical demands include bending, stooping, reaching, lifting and carry objects weighing up to 75 pounds
- Three years of information technology experience in area of assignment which may include system support, network systems support, applications support, database design/development or administration, web site design/development or administration and workstation/end user support; OR,
- Associate’s degree in Information Technology or related area AND two years of information technology experience in area of assignment which may include system support, network systems support, applications design/development, database design/development or administration, web site design/development and workstation/end user support; OR,
- Any equivalent combination of experience, training and/or education
- Healthcare and/or academic environment experience is preferred
- Ability to maintain equipment and supply inventory
- Experience in media and IT environment preferred
19
Corporate Support Technician Resume Examples & Samples
- Must be able to support a flexible schedule (evening and weekend availability if necessary.)
- Must be able to work both independently and in a team environment
- Must have demonstrated analytical and problem solving skills
- Good documentation skills, including the ability to prepare simple documentation are highly desirable
- Polished presentation and communication skills are required, including proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint
- Strong written communication skills including; writing and organization
20
Voice Technician Support Resume Examples & Samples
- Provide troubleshooting and support
- Provide remote support for LATAM locations
- Implements and monitors voice system preventive maintenance
- Maintains and completes required documentation and records including timely closing of service tickets
- Interfaces with customer contacts including management personnel, vendors, and all levels of remote support to resolve problems and ensure customer satisfaction through resolution
- Performs technical service from moves/adds/changes (MAC) through implementation and support of VoIP systems and associated software, including call management systems, contact center voice mail, interactive voice response (IVR)
- Performs installation and service of parts and peripheral equipment for communications systems, both voice and data, as required
- Internal Process Automation (forms, policies, procurement, business cases, security, configuration/change management, legal/contracts, etc.)
- Create/Update Operational Procedures
21
On Wing Support Technician Resume Examples & Samples
- Takes ownership for and follows through on full scope of work tasks and projects
- Approaches work with a "can-do" attitude and a sense of commitment to both team and customer objectives
- Proven experience with Engine Borescope/Boroblend, Line maintenance, or LRU removals and installations
- Able to read, write and speak English
- Holders of DCA AME license or equivalent
- Strong communication skills and problem solving ability are a must
- CFM engine maintenance and/or build experience
- Experience in repair of large commercial engines
22
Support Center Technician Resume Examples & Samples
- Provides Tier 1 “first respondent” medical device technical support within the US to customers. On call after-hours rotation
- Provides telephone and email support/resolution to service requests according to defined service levels, while demonstrating technical expertise with customer computer hardware, software, network, and telecommunications systems
- Communicates clearly, professionally, and with exceptional customer service skills
- Assists with field service tooling, metrology and calibration requirements
- Education level: Electronic or IT technician, Associates Degree or equivalent technical certification. 3 years prior call center experience
- Experience working with HL7 or DiCom
- Knowledge of EMP and PACS
- Flexible and representative attitude, customer centric
- Computer literate, network knowledge required
- Creative thinking, innovative, logical, problem solver
- Experience with Service Management System such as: Salesforce, ServiceMax, Seibel, SAP Service Module
- Good typing skills
23
Circulatory Support Technician Resume Examples & Samples
- High school diploma or equivalent. Two years minimum of college or equivalent with emphasis in the sciences- biology and mathematics preferred
- Excellent verbal and written communication skills, including full command of the English language. Active listening skills are essential to support team performance
- Self- motivated to learn new skills and progress to Level II and Level III Circulatory Support Technician classifications
- Demonstrates maturity, reliability and a professional manner when working with others
- Effectively performs during stressful situations and maintaining composure is a fundamental requirement
- CPR certification is required and must be completed within 30 days of employment and maintained every 2 years
- Operational knowledge of computers and various software applications strongly preferred
- Operational knowledge of medical terminology and mathematics strongly preferred
- Ability to lift up to 75 pounds, especially in an emergency, and practice excellent body mechanics
- Possesses the physical dexterity and perceptual acuity (e.g. visual, hearing, etc.) to satisfactorily perform all direct and indirect job requirements
- Ability to work under stress, accurately perform multiple tasks simultaneously and possesses good judgment
- Operational knowledge of sterile technique preferred
- Performs duties with minimal supervision
- Experience working in a hospital environment preferred
24
Temporary Technical Support Technician Resume Examples & Samples
- Service desk agent supporting walk-in, telephone, and web-based service requests
- 1 - 2 years’ experience in the field of A/V, Information Technology, or the equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
- 2 - 4 years’ experience with a CompTIA A+, CTS, CTS-D, or comparable certification
- 1 - 2 years’ experience in the field of customer service and Information Technology, or the equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
- 1-2 years of Service Desk/Helpdesk environment providing excellent customer service in person or over the phone
- Intermediate Experience in troubleshooting and repairing PC hardware and associated peripheral incidents
- Intermediate networking knowledge
- Strong ability to work with others as an effective member of a team
- Ability to work effectively with minimal direct supervision
- Ability to work effectively under pressure
- Ability to support, maintain and troubleshoot basic and Intermediate, audio and video systems (i.e. Crestron Electronics, Extron,)
- Exposure to incident tracking tools, (Parature, Remedy, others)
- Strong knowledge in web conferencing (Adobe Connect, WebEx, Skype)
- Proficient in video recording production
- Basic knowledge in live stream
25
Interim Contractor Support Technician Resume Examples & Samples
- An Associate’s degree and 2 years’ experience or four years working experience in computer maintenance, electronics technology, personal computer repair or assembly, or other closely related technical field
- Prior military service with a specialization in any one or more of the following areas: infantry, field artillery, mechanical maintenance, electronic maintenance, or transportation
- Experience operating and maintaining diesel generators and air compressors
- Experience operating and maintaining trailers with auto-leveling systems
- Experience operating, maintaining, and troubleshooting mobile radio towers and smaller radio components
- Experience operating MILES or TESS equipment
26
Operations Support Technician Resume Examples & Samples
- Work with the Operations Support Engineer providing technical solutions implementing and supporting operational mission systems
- Manage and monitor backup configuration of systems
- Provide service desk management and monitoring for operational systems and account management
27
Deployed Ground Support Equipment Technician Level Resume Examples & Samples
- Conduct all ground support equipment (GSE) support for four (4) forward deployed Bombardier BD-700 Global Express (USAF E-11A) aircraft in overseas location
- Conduct progressive maintenance & inspections on ground support equipment at remote OCONUS locations providing a maximum amount of GSE to the flightline and minimize aircraft downtime
- Execute maintenance/upkeep, inventory, trouble shooting of all deployed GSE to include Ground Power Units, special purpose vehicles, aircraft stands, scissor/general lifts, aircraft jacks/tail stands, hydraulic servicing, generators, and other assigned equipment
- Perform maintenance, disassembly, rework, repair, replacement, re-assembly or adjustment of various ground support equipment systems in accordance with technical specifications and or engineering instructions
- Conduct calibrations on aircraft jacks and other assigned GSE as necessary to meet mission requirements
- Conduct diagnosis of malfunctions, including all electrical & mechanical troubleshooting, fault isolation & repair, parts replacement, line repairable unit (LRU) replacement, calibration tasks, testing, engine repairs and/or replacements & proper documentation
- Use technical data to diagnose & solve maintenance problems on GSE, coordinating with original equipment manufacturers (OEMs) when necessary to ensure fully operational equipment
- Maintain status of inspections and maintenance in CORRIDOR database inventory tool
- 10+ years Ground Support Equipment experience
- Current U.S. Passport
- Active U.S. Secret Security clearance or ability to obtain a Secret clearance
- Working experience in CORRIDOR inventory database operations
28
Biosafety Cabinet Engineering Technician Support Resume Examples & Samples
- Required: Ed/Exp: At least 5 years’ experience maintaining and testing HEPA Filtered Systems, Cleanrooms, and Safety Cabinets
- Applicant must maintain Continuous Education Credits Eagleson Institute in Testing HEPA Filtered Systems and Cleanrooms, Safety Cabinet Technology and Advanced BSL3 Work Practices and Procedures or Equivalent Training Certificates
- Applicant should have strong organization skills and a strong understanding of GFEBS, DMLSS, Microsoft Outlook, Excel and Word
- Applicant must work in BSL 3 and 4 facilities which requires admission to the BPRP and maintenance of that status while in this position
- Applicant must be a US Citizen
29
Technician, Technical Support Resume Examples & Samples
- Works across multiple applications in efficiently to perform error resolution in order to fulfill service orders that meet original time frame commitments made to customers
- Establishes collaborative relationships with peers, leadership team, and other various work groups to enhance the Customer Experience
- Regular, consistent and punctual attendance. Must be able to work various schedules that can include nights, weekends, holidays, and overtime as necessary
30
Technician Support Center Resume Examples & Samples
- Provides first line Technical Support within the EMEA region to internal and external customers
- Provides second line Technical Support outside the EMEA region to internal and external customers
- Provides telephone and email support/resolution to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills
- Interacts with customers via telephone and e-mail, to solve problems related to internal customer computer hardware, software, network, and telecommunications systems
- Diagnoses, identifies, and isolates customer problems using historical database records to evaluate and prioritize issues
- Utilizes all technical resources to analyze and formulate plans of resolution to address customer problems
- Escalates unresolved calls to appropriate support specialist or service group and alerts management to recurring problems and patterns of problems
- Education level: MBO+ / HBO level with experience in similar function
- Good knowledge of the English, French language and excellent knowledge of the German language
- Flexible and representative attitude
- Good social and communication skills
- Creative thinking and innovation
31
Surgical Support Technician Resume Examples & Samples
- DECONTAM
- Clean soiled instruments, utensils and other medical devices
- Instrumentation
- Picks, resets & prepares instruments for sterilization
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Bio-technician, Support Specialist Resume Examples & Samples
- Troubleshoots and resolves a variety of complex technical product issues utilizing technical product knowledge and subject matter expertise
- Performs internal testing for customer correlations and to support problem resolution
- Responds to customer inquiries and provides technical support via telephone or email communication
- Logs all technical support calls in system to support product quality programs and product development
- May collaborate with team members and/or field support to develop action plans to resolve customer technical issues
- Maintains database records of customer profiles and ensures database is accurate
- Responsible for handling customer issues and complaints efficiently and professionally
- Ensures issues are resolved in a timely manner
- Maintains and develops positive customer relations
- Maintains, analyzes, updates, and develops various electronic and hard copy records
- May perform off site, installation, testing and validation
- May function in a leadership role to less experienced staff
- Maintains strict confidentiality of sensitive information
- Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company
- Typically requires an associate’s degree or equivalent and five or more year’s progressive technical support experience. Equivalent professional experience may be substituted in lieu of education
- Bachelor’s degree in science or related field is preferred
- Must demonstrate a complete understanding of applicable industry standards and regulations and have full knowledge of computer operations and applications
- Must be customer focused and possess: (1) the ability to identify and analyze issues; (2) organization skills to maintain flow of work within the unit; (3) strong interpersonal, verbal and written communication skills to interface with internal employees and external customers; (3) ability to troubleshoot and problem solve a variety of complex issues.(4) the ability to use judgment in handling customer inquiries and tact and diplomacy in resolving customer product problems; and (5) the ability to maintain the confidentiality of sensitive information
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Ancillary Support Technician Resume Examples & Samples
- To assist with bulk animal waste disposal
- Take an active role in the team and support the team to achieve its objectives of high standards of animal care and welfare
- Experience of using and carrying out basic maintenance on equipment and machinery
- Experience of working to established Standard Operating Procedures
- Ability to work as an effective team member, providing support and encouragement to other tam members where necessary
- Ability to deal promptly, effectively and courteously with requests for information or services when/if demands fluctuate
- Ability to show a well organised approach to work tasks
- Basic knowledge regarding the needs of animals
- Willingness to occasionally work weekends or Bank Holidays on an overtime basis if asked
- Awareness of relevant Health and Safety requirements for working with machinery
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End User Services Technician Support Resume Examples & Samples
- 2-4 years of experience in the service industry
- Healthcare experience preferred
- Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner
- Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes
- Provides guidance, training and problem solving assistance to other team members
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On Wing Support Technician Resume Examples & Samples
- Perform maintenance on GE/CFM aircraft engines around the world to the highest quality standards
- Demonstrate required knowledge of OWS MEA Quality Procedures, as well as EASA/FAA/GCAA/QCAA Part 145 requirements and procedures
- Perform supplementary shop and housekeeping duties as required
- Minimum of 5 years of experience in the Aviation Industry performing maintenance on commercial aircraft engines
- Ability to travel on short notice and be deployed at remote locations for extended periods of time
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Support Desk Technician Resume Examples & Samples
- Provides on-going feedback to management on the identification of required training of field personnel ensuring they have appropriate knowledge to efficiently and proactively service products
- Maintains 80-90% warranty call avoidance rate by assisting the customer through troubleshooting routines, based on product and problem, reducing the number of warranty calls going to Field Service personnel or shipments to the ERC
- Tracks and reports; Warranty, product specific and problem specific issues / failures etc. Incumbent provides appropriate documentation to the appropriate Product Support Manager and /or management. Tracking and reporting is done through service-related software such as Oracle, Excel, and Access programs
- Design custom formats for new customer printer sales and updates current customer formats when required. Maintains customer format files per ISO procedures
- As a member of the technical support team, incumbent trains, assists, and supports other team members in problem solving and meeting department, Service, and Avery Dennison goals. Continuously reviews current processes and searches out improvement methods to improve product / process quality, reduce waste, rework, and unnecessary work that adds no value to the work or process
- Must have demonstrated computer literacy including software applications and network connectivity
- Must be able to comprehend and utilize parts breakdowns, engineering drawings, and schematics within training period
- Must have ability to analyze complex customer situations and reply quickly in a variety of situations
- Must have proven communication and listening skills and a courteous telephone manner
- Good organization and attention to detail
- Must be able to work as a member of a group / team
- Must be able to successfully complete all product training and department procedure process training within established time frames
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IT Technician Support Specialist Resume Examples & Samples
- At least 5 years of recent computer, server, and network troubleshooting experience
- The ability to effectively and efficiently troubleshoot technical problems
- Advanced knowledge of current Microsoft desktop and server operating systems
- Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
- Advanced knowledge of computer and server hardware
- Familiarity with network troubleshooting
- Ability and willingness to work in an environment providing 24 / 7 support
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Systems Technician Support Intern Resume Examples & Samples
- Provides day-to-day operational support to the Home Office, Clubs, and Distribution Centers on basic issues
- Provides support in hardware and software installation and troubleshooting via phone, email, and in-person in accordance to defined SLAs
- Follows existing support procedures and policies as defined, receiving guidance when needed from System Support Technician II and III
- Participates in completing project tasks as assigned including testing and implementation
- Provides assistance to Level II and III technicians to ensure smooth operation of the Desktop Support Group
- Demonstrates quality services and accountability in the process of resolving and documenting incidents, requests, tracking inventory, and meeting customer expectations
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Safelite Technician Support Associate Resume Examples & Samples
- Provide additional resources to the market without effecting productivity measurements
- Deliver hot shots (glass) and add-ons to Technicians that are at the outer limits of the route area
- Pick up vendor will-calls, along with returns to all Vendors
- Assist with two man sets as needed to install larger windshields
- Support Auction Techs by working at Auction site to gather cars and prepare work orders to expedite process
- Be available to serve as a back up to complete repair work if needed
- Be responsible for general housekeeping and miscellaneous tasks at their store location
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Operations Support Technician Resume Examples & Samples
- Supporting a large scale full motion video architecture and proactively responding to and fixing issues with the application portal and networking backbone
- Providing internal and external customers with responsive, concise and accurate status or service updates, issues and risks
- Interacting in a technical team environment with software, network and systems engineers
- Identifying documenting, tracking and escalating issues to the Tier III support group as necessary
- Utilizing network related protocols and services as well as LAN/WAN implementation and troubleshooting
- Providing assistance with large scale system and architecture implementation and operational support
- Diagnosing system issues and fault isolation
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Technician, Support Center Resume Examples & Samples
- Provides Tier 2 Technical Support outside the US
- Diagnoses, identifies, and isolates customer problems using historical database records to evaluate and prioritize issues; utilizes all technical resources to analyze and formulate plans of resolution to address customer problems
- Participates in on-going training, procedural review/development, reporting, and compliance activities
- Collaborate with different internal departments in the organization
- Support back office work flow (including but not limited to: reporting, ticket closure, call backs, email responses and billing)
- Hours: Start between 05:30- 08:30. People carry cell phone
- Creative thinking, innovative, logical, problem solver, multi-tasking
- Medical equipment customer phone support experience
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Naval Architecture Technician Support Resume Examples & Samples
- Provide support for various assessments and technical assistance
- Perform assessment of Ship’s Structure (Superstructure/Shell/Mast/Frames/Underwater/Main spaces), Tanks and Voids, arrangements, weight and stability, preservation and corrosion control, welding, material analysis, sonar domes, and heavy weather mooring arrangements and calculations
- DoD or private ship yard planner/estimator/production supervisor/quality assurance
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Operations Support Technician Resume Examples & Samples
- Provides an exceptional customer service experience for incoming technical consultant calls
- Delivers technical support on a wide range of store transactions including Mail-in repair, in-store repairs, loaners, inventory, etc…
- Uses multiple systems in a fast-paced environment to deliver support
- Acknowledge, evaluate, and appropriately handle incoming emails and calls
- Ability to quickly learn new processes and troubleshooting techniques
- Manage multiple simultaneous tickets effectively
- The ability to remain open to, receive and implement improvement feedback regularly
- Outstanding punctuality and reliability for all scheduled shifts
- Adhere to all company security, confidentiality, and compliance standards
- Minimum six months customer service experience
- Strong email, telephone and customer service skills
- Preferred: ServiceBench knowledge and experience
- Problem-solving aptitude to quickly identify and resolve store issues
- Ability to empathize with and prioritize store needs
- Uphold company values and respect every customer / store technical consultant
- Exude patience and ownership with each customer
- Ability to resolve conflicts and set appropriate expectations with customers
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Technician, Technical Support Resume Examples & Samples
- Applies corrective action processes to accurately resolve customer order issues, ensuring customers' service commitments are met across the national footprint
- Isolates and resolves problems by correlating information from network equipment, etc
- Uses multiple software systems/applications and institutional knowledge to investigate, triage, and troubleshoot complex repair, activation, security, control or 911 addressing related issues across the national footprint
- Works closely with third parties and business partners to understand root cause and make recommendations on process and Interactive Troubleshooting Guide (ITG) enhancements in order to improve first call resolution
- Generally requires 0-2 years related experience
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Technician Support Operative Resume Examples & Samples
- Ensure the service department, workshop facilities and yard areas are kept clean and tidy to the standards required, and other areas as and when instructed
- Report cleaning material requirements to workshop supervisor
- Control the waste product area
- Carry out driving duties as instructed by the workshop supervisor, to include collection and delivery of vehicles
- Carry out vehicle washes as instructed
- Carry out routine maintenance and minor repairs to workshop and equipment as instructed by Aftermarket Manager or Shift Supervisor
- Treat all customers and their property in a caring manner, with integrity, politeness and providing an excellent level of service
- Report equipment/facility faults to Aftermarket Manager/Shift Supervisor
- Comply with the Company’s standard terms and conditions and ensure all work is carried out within the limitation of the Health and Safety Regulations
- Not to endanger yourself or others by risk-taking that may be considered as dangerous or outside the Health & Safety rules
- Ensure Risk Assessments are used as guidelines to safe working practices at all times
- To ensure P.P.E. is used and kept in good condition at all times, and to report to supervisor when replacement required
- Ensure service vans are kept in a clean and tidy condition and to check road worthiness on a daily basis, and report damages
- To keep within the definition of Rules and Regulations laid out in the Highway Code Manual
- Driving in a safe, responsible manner
- To have excellent communication skills at all levels both written and verbally
- To have questioning, listening & information gathering skills
- To be able to work in an organised & methodical manner ensuring that all daily tasks are completed
- To be able to modify your approach in specific circumstances to ensure a positive outcome
- To be able to understand & analyse operational issues & propose appropriate solutions
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Support Desk Technician Resume Examples & Samples
- Provide exceptional customer service through all mediums of communication, often times being the first contact for users
- Perform Tier 1 support and troubleshooting in test and production environments including onsite and remote support
- Direct support requests to appropriate escalation destinations, ensuring sufficient documentation exists while meeting defined SLA for initial ticket response
- Perform maintenance to desktops, laptops, tablets, printers, cell phones and desk phones in response to service requests
- Provide support for Microsoft Office, Microsoft Exchange, Printers, Windows Operating Systems, business applications, and low to mid-level technical issues leveraging multiple teams for ticket escalation and knowledge transfer when necessary
- Document issues and solutions thoroughly, including steps to recreate and resolve, also contributing to the knowledge base when appropriate
- Anticipate, identify and escalate issues/risks affecting self, the team, the department, or the company
- Communicate in a timely and effective manner, keeping the team informed of status and progress
- Contribute to SDLC documentation and encourage everyone to follow PCG processes
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
- Look for and suggest improvements in efficiencies to reduce costs and be responsible and accountable as an employee owner
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Surgical Support Technician Resume Examples & Samples
- Two years’ experience in a similar position in healthcare
- Previous experience working in the operating room environment preferred
- Previous experience with decontamination and processing of instrumentation preferred
- Demonstrates ability to prioritize, organize and multi-task
- Able to take direction well but also be self-directed and motivated
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Support Center Technician Resume Examples & Samples
- Information system technologies
- Word processing, spreadsheet, database, and desktop publishing techniques
- Practices and procedures of repairing computers, peripheral devices, cabling, and telecommunications equipment
- Hazards and generally accepted safety standards
- Analyzing, installing, and maintaining computer systems and related equipment
- Effectively working with staff members of all computer skill levels
- Organizing work effectively and efficiently
- Establishing and maintaining effective working relationships with those contacted in the course of work
- Maintain information technology systems
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Surgical Support Technician Resume Examples & Samples
- Two years experience in a similar position in a health care facility
- Previous O.R. experience preferred
- Previous experience with decontamination and processing of instrumentation preferred but not required
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Technician, Technical Support Resume Examples & Samples
- Applies corrective action processes and interfaces with customers to accurately resolve order issue(s), ensuring the customers' service commitments are met
- Isolates and resolves problems by correlating information from network equipment and executing appropriate fix via corrective tools, etc
- Notifies appropriate individuals, organizations, and outside Third Party Industry carriers of network outages, degradation of service, and restoration events by opening system trouble tickets and escalating, as necessary, with internal and external fix agencies
- Provides operational support to external vendors or local market Field Technicians, Operations Support personnel, and other technical and business support groups as received via inbound call center type phone calls or email notifications
- Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer interaction is provided
- Manages customer outage bridge while facilitating communication in and out of Company
- Prior Technician 2, Technical level support in a call center environment highly preferred
- Xfinity Home experience highly prefferred
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IT Technician Support Specialist Resume Examples & Samples
- Provide resolution for escalated service tickets
- Work with clients to evaluate and solve technical problems
- Evaluate existing systems and/or user needs to analyze, design, recommend and implement system or workflow changes
- Configure and support internal and/or external networks, and troubleshoot network performance
- Maintain the company’s computer services and equipment
- Participate in projects and meetings
- Recommend upgrades, patches, new applications and equipment
- Install and configure computer systems
- Diagnose and resolve hardware/software issues
- 3 or more years of recent knowledge of computer hardware
- Must be resourceful and able to take initiative in a dynamic environment
- Ability to effectively and efficiently troubleshoot technical problems
- Strong written and oral communication skills; ability to present ideas in user-friendly language
- Advanced knowledge with desktop operating systems including Windows XP – 2010 and MAC OS
- Advanced laptop configuration and McAfee encryption experience
- Ability to lift up to 50 lbs (will be required to move computer harware inventory when needed)
- Ability and willingness to provide after hours support when needed
