Email Support Resume Samples

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NH
N Hilll
Nasir
Hilll
31949 Rolfson Course
Phoenix
AZ
+1 (555) 247 5852
31949 Rolfson Course
Phoenix
AZ
Phone
p +1 (555) 247 5852
Experience Experience
San Francisco, CA
Email Migration Support Technician
San Francisco, CA
Pagac, Bosco and Thompson
San Francisco, CA
Email Migration Support Technician
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • Hands on Knowledge of mobile devices and applications, including Windows mobile, iOS and Blackberry
  • Good analytical and problem-solving abilities
  • Knowledge of trends in technology relating to strategic desktop management
  • Knowledge of software distribution package systems, including Microsoft SCCM or Altiris
  • In-depth, hands-on knowledge of Enterprise Desktop Operating System deployments
  • Maintain and enhance performance of all new and existing software and applications across the organization
Dallas, TX
Email Marketing Technical Support Analyst
Dallas, TX
McCullough Group
Dallas, TX
Email Marketing Technical Support Analyst
  • Perform quality assurance on all campaigns, and assist in cross-checking the work of peers to ensure 100% accuracy
  • Flawlessly execute, test, and deploy email and other marketing campaigns using Experian’s proprietary web-based applications
  • Perform basic troubleshooting procedures for clients and accurately follow complex escalation procedures to ensure prompt resolutions for all incoming requests
  • Perform quality assurance for product releases as it pertains to custom client programs
  • 2+ years in client services, marketing, technology, or related field
  • Process emails returned from client email marketing campaigns and follow-up in compliance with legal regulation and corporate policies
  • Self-motivated and aptitude to learn new technologies, processes or tools quickly in a rapidly evolving environment
present
Detroit, MI
Email & Mobile Operational Support Manager
Detroit, MI
Hirthe-Wunsch
present
Detroit, MI
Email & Mobile Operational Support Manager
present
  • Monitor server performance, email routing and utilize the toolsets to troubleshoot and resolve issues
  • Develops innovative approaches
  • Reviews the work of others
  • Serves as a leader / mentor
  • Serves as a key resource on complex and/or critical issues
  • Participate in rotating 24x7 on call email and mobile support, system maintenance, incidents, and break / fix response
  • Provide maintenance activities including best practice analysis and Microsoft baseline security analysis implementations, post patching server checkouts and installation and configuration of rollup updates
Education Education
Bachelor’s Degree in Planning
Bachelor’s Degree in Planning
University of Kentucky
Bachelor’s Degree in Planning
Skills Skills
  • Strong analytical ability: can build reports, analyze data, summarize findings for executive teams
  • Able to think big, generate ideas and drive solutions to complex problems in a fast-paced, deadline-driven environment
  • Able to maintain a sense of possibility in the face of obstacles, and balances both short- and long-term results
  • An exceptional writer and oral communicator, including the skills to write in others’ voices and in edit others’ work
  • Expertise in email best practices
  • Passionate about educational equity as well as a demonstrated commitment to diversity, equity, and inclusiveness
  • Skilled in the art of persuasion, with a deep sense of humility and openness to the perspectives of others
  • Exceptional presentation skills
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7 Email Support resume templates

1

Top Seller Support Email Rep-pm Resume Examples & Samples

  • 3 years of Customer Service Experience Required
  • 2 plus years in dealing with escalated issues (operations experience a plus)
  • Ability to learn StubHub’s systems and tools quickly
  • Demonstrating excellent oral and written communication skills
  • Proficient in Microsoft programs
  • Maintain professional relationships with coworkers at all times
  • Flexible schedule required- position will work nights, weekends and holidays
2

Email Marketing Technical Support Analyst Resume Examples & Samples

  • Flawlessly execute, test, and deploy email and other marketing campaigns using Experian’s proprietary web-based applications
  • Promptly and process password reset requests and other similar requests by phone, email, and web-form from clients using Experian’s proprietary web-based applications
  • Coordinate multiple simultaneous client requests with appropriate internal teams to ensure client needs are met
  • Communicate with clients to ensure exact specifications are met
  • Perform basic troubleshooting procedures for clients and accurately follow complex escalation procedures to ensure prompt resolutions for all incoming requests
  • Process emails returned from client email marketing campaigns and follow-up in compliance with legal regulation and corporate policies
  • Build database segments based on client and account team instructions
  • Perform quality assurance on all campaigns, and assist in cross-checking the work of peers to ensure 100% accuracy
  • Perform quality assurance for product releases as it pertains to custom client programs
  • Shifts: Monday - Friday, 5pm - 12mn*
  • Bachelor’s degree or equivalent strongly preferred. Candidates currently working towards completion of their degree will be considered
  • Excellent customer service, organizational, multi-tasking, and analytical skills
  • Exposure to databases a plus
  • Self-motivated and aptitude to learn new technologies, processes or tools quickly in a rapidly evolving environment
3

Email & Mobile Operational Support Manager Resume Examples & Samples

  • Develops innovative approaches
  • Sought out as expert
  • Serves as a leader / mentor
  • Anticipates customer needs and proactively develops solutions to meet them
  • Serves as a key resource on complex and/or critical issues
  • Provide production operational support for a large Exchange 2010 messaging environment to ensure continuous stability
  • Monitor server performance, email routing and utilize the toolsets to troubleshoot and resolve issues
  • Provide maintenance activities including best practice analysis and Microsoft baseline security analysis implementations, post patching server checkouts and installation and configuration of rollup updates
  • Technical lead capable of troubleshooting and diagnosing problems experienced by end users
  • Participate in rotating 24x7 on call email and mobile support, system maintenance, incidents, and break / fix response
  • Participate in capacity forecasting designed to ensure continuous system resource availability
  • Participate in planning and implementations related to upgrades, systems architecture, service expansion, and migration planning as an Exchange subject-matter expert
  • Performs and / or makes recommendations for optimizing system performance, operational reporting, and end-user experience
  • Excellent interpersonal skills to support team collaboration
  • Document and update standard operating procedures
  • 2+ years active experience administering, supporting and troubleshooting Exchange 2010 environment greater than 10 servers
  • 2+ years’ experience with Windows server support and administration
  • 2+ years’ experience with Active Directory
  • 2+ years’ experience using Windows command line utilities and scripting (VB, WMI, PowerShell)
  • General working knowledge and practical experience with: Networking (LAN / WAN), Microsoft Active Directory, LDAP, IIS, etc
  • Experience installing and configuring Exchange 2010 servers
  • Experience using System Center Operations Manager for monitoring and reporting
  • Experience using SharePoint 2013
  • Experience supporting Mobile servers
  • Familiarity SQL Server
4

Live Chat & Email Customer Support Rep Resume Examples & Samples

  • 90% Chat/email support; 10% phone support
  • Typically supports application, IT hardware and software products
  • Diagnoses and resolves problems using documented procedures and checklists
  • Handles problem recognition, research, isolation, and resolution steps
  • May require follow-up but is capable of handling most issues without escalation to a higher level of expertise
  • Support is related to external clients
  • Requires extensive knowledge of the organization, products, and/or services
  • Strong written communication and grammar skills
5

Email Support Representative Resume Examples & Samples

  • Respond within department service standards to all emails from clients by providing account information regarding a broad range of subject areas such as product, procedures, and transactions
  • Utilize all reference materials and deliver consistent information to our customers
  • Meet quality expectations to ensure a positive client experience
  • Document, track and report significant client/advisor discussions or complaints
  • Respond to client’s emails accurately, on a timely manner
  • Provide effective and timely resolution of a range of customer inquiries
  • Maintain a positive and cooperative tone at all times with both customers and coworkers
  • Determine requirements needed in order for client and advisor request to be processed
  • Coordinate with other departments to determine best approach for resolving service or operation issues. Utilize support staff and follow escalation procedures as needed to ensure quality service
  • Resolve or negotiate “win-win” solutions to client issues directly or by consulting with appropriate resources such as Team Leaders, peers, or other business units
  • Research and administration of routine and/or non-financial transactions on applicable systems for Manulife clients and/or advisors
  • Participate in special projects as required and provide ad hoc analysis and reports
  • Other tasks/responsibilities as assigned/required
  • Graduate of any 4-year Bachelor's Degree course (Internal/external)
  • Candidate must meet job expectations and pass all performance metrics in his/her current Unit (Internal)
  • Above average written and verbal communication skills. Ability to converse effectively using English language
  • Ability to clearly understand and act on presented problem statement
  • Ability to compose a grammatically correct, clear and concise email
  • Candidate must demonstrate good problem solving skills
  • Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
  • Candidate must be open to being cross-trained to handle multiple product lines, as well as multiple modes of communication (inbound calls, outbound calls, email response)
6

Email Migration Support Technician Resume Examples & Samples

  • Operational Management
  • Perform hands-on resolution at the desktop level, both in person and remotely, after a user’s mailbox is migrated to the new off premise email system
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
  • Strong understanding of Active Directory concepts
  • Experience with Office 365 migration support
  • Hands On experience with the creation and troubleshooting of Outlook profiles
  • Hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Office (2010 and 2013), Adobe creative Suite
  • Hands on Knowledge of mobile devices and applications, including Windows mobile, iOS and Blackberry
  • Knowledge of software distribution concepts
  • Knowledge of software distribution package systems, including Microsoft SCCM or Altiris
  • Knowledge of trends in technology relating to strategic desktop management
  • Highly self-motivated and self-directed
  • Good analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues
  • Ability to present ideas in business-friendly and user-friendly language
  • Excellent written, oral, interpersonal, and presentational skills
  • 3 years’ equivalent work experience
  • Certifications in Microsoft products are a plus
7

Email & Web Support Associate Resume Examples & Samples

  • Provide HTML and CSS development and implementation of email and event templates to be used in Salesforce Marketing Cloud and Certain Events
  • Refine and adapt existing email and event templates for both desktop and mobile
  • Work with visual designers to build HTML templates from flat design files
  • Work with end users with no HTML experience on using WYSISYG tools within supported products
  • Work collaboratively with the Creative Services team and Email Strategist to provide day-to-day user support for email sends, assist with testing cycles of new design implementations, and ensure University brand standards are followed
  • Collaborate with University-wide stakeholders to provide a wide range of HTML and other technical support for alumni.harvard.edu, Alumni Magnet, and additional AAD web presences
  • Provide high-quality and timely end-user support including through the triage of and response to help desk tickets
  • Coordinate with colleagues on the Education team to train and educate users on HTML and best practices within the supported tools. Identify common knowledge gaps to inform future training opportunities
  • Work closely with UX and Business Analysis colleagues to implement design adjustments to meet evolving product and business needs
  • Understand the whole of Marketing Cloud and the entire lifecycle of an email
  • The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position
  • Graduate from an accredited college with a Bachelor’s degree required, preferably with front-end web design/HTML experience
  • Minimum of three (3) years of experience supporting and implementing web and email
  • Excellent command of HTML and CSS and the latest standards, specifically for email. Candidates will be tested on this knowledge during the application process
  • Experience with debugging email rendering issues in many different email clients -- particularly the challenges inherent in coding an email for Outlook on desktop
  • A public portfolio with working examples or a significant consumer-facing website that you have worked on
  • Familiarity with best practices for Email Marketing design strongly preferred
  • Prior experience supporting Salesforce Marketing Cloud very helpful
  • Familiarity with standard CMS tools such as Drupal preferred
  • Detail-oriented, adept at evaluating problems accurately, and consistently displaying sound and confidential judgment
  • Excellent customer service skills and verbal and written communication skills
  • Able to communicate effectively with technical staff and non-technical colleagues and customers
  • Able to manage multiple tasks in a fast-paced, high-volume environment while maintaining an even disposition and professionalism
  • Able to learn quickly and gain proficiency with the technologies in use in AAD
  • Strong command of cross-browser development techniques and browser degradation strategies (PC/MAC, IE, FF, Chrome, Safari, mobile devices)
  • Understanding of usability and accessibility guidelines
  • Knowledgeable about media queries / responsive coding
  • Experience manipulating and optimizing images for use with web and email
  • Working knowledge of JavaScript / jQuery helpful
  • Experience working in an academic environment preferred
8

Director, Regional Email Support Apply by Resume Examples & Samples

  • Audit and augment the national strategy to make sure Teach For America’s regions are in alignment with Teach For America’s email strategy, based on a user segmentation
  • Provide support to the Regional Communications team to ensure all email activities are focused on user needs and in alignment with Teach For America’s strategic goals
  • Execute regional trainings to make Teach For America’s regional email media channels best in class
  • Execute learning and development to make Teach For America’s email users best in class
  • Measure and evaluating regional email activity on an ongoing basis and using research and data to ensure effectiveness
  • Selectively own email campaigns in pivotal moments of TFA’s storytelling
  • Monitor the industry for email marketing and reporting tools, and make recommendations about leveraging new integrations if necessary
  • Measure and evaluate email performance on an ongoing basis and use research and data to ensure effectiveness
  • Advocate for and operate under an agile/Lean UX environment with confidence
  • 6-8 years experience running email strategy at a mid-size to large organization or company
  • Experience in measurement and optimization of email campaigns
  • Previous experience working in Pardot, Salesforce, and other CRM databases
  • Experience working with content strategists, user experience designers, user interface designers, data analysts, and business users
  • Strong analytical ability: can build reports, analyze data, summarize findings for executive teams
  • Expertise in email best practices
  • Passionate about educational equity as well as a demonstrated commitment to diversity, equity, and inclusiveness
  • Able to think big, generate ideas and drive solutions to complex problems in a fast-paced, deadline-driven environment
  • An exceptional writer and oral communicator, including the skills to write in others’ voices and in edit others’ work
  • Skilled in the art of persuasion, with a deep sense of humility and openness to the perspectives of others
  • Able to maintain a sense of possibility in the face of obstacles, and balances both short- and long-term results