Windows Support Resume Samples

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AB
A Bernier
Addison
Bernier
611 Heaney Springs
Boston
MA
+1 (555) 885 1642
611 Heaney Springs
Boston
MA
Phone
p +1 (555) 885 1642
Experience Experience
New York, NY
Windows Support Engineer
New York, NY
Botsford LLC
New York, NY
Windows Support Engineer
  • Plan and execute project related work, including server, network and datacenter migrations
  • Engage with manager, lead tech and account manager daily to help coordinate workload
  • Service Improvements - To suggest service improvements like scripting to automate manual tasks, proactive monitoring, etc
  • Perform Quality Control passes and plan, as well as execute, complex maintenances
  • Service Improvements - To suggest service improvements like scripting to automate manual tasks, proactive monitoring etc
  • Assist with fieldwork as requested
  • Deliver outstanding customer outcomes while working with new bleeding-edge technologies
Detroit, MI
Intel System Adminstration Windows Support
Detroit, MI
O'Connell, Effertz and Homenick
Detroit, MI
Intel System Adminstration Windows Support
  • Security compliance - APAR patching, User ID management, health check remediation, server build/hardening, and audit support
  • Intel/Windows Server version upgrades associated with maintenaining version currency within the server environment
  • Intel/Windows Server version upgrades associated with maintaining version currency within the server environment
  • Problem Management - response, analysis, determination, resolution, root cause analysis, and oncall off hour support
  • System Administration support for Intel/Windows server platform, primarily at the OS level, in providing day to day (problem/change), security compliance, and project support for a commercial account
  • Support of associated Intel software products Active Directory, Vmware (ESX, Vcenter, SSO, Update Manager), DNS,Dhcp,SNMP, SMTP, FTP, FTP - Secure FTP, HTTP, TCP/IP, Trend Micro AntiVirus, Symantec Antivius, Bladecentre, HP Blade C7000 servers
  • Security compliance - APAR patching, User ID management, health check remediation, server build/hardening, and audit support. Intel/Windows Server version upgrades associated with maintenaining version currency within the server environment
present
New York, NY
DPS Windows Support & Operation Lead-telecommute
New York, NY
Cartwright, Kozey and Thiel
present
New York, NY
DPS Windows Support & Operation Lead-telecommute
present
  • Lead teams weekly
  • Help implement continuous improvement initiatives
  • Participate in Task Assignment Manager Rotation Day time Coverage M - F (3 week Rotation)
  • Act as a Daily Escalation point for team task members, Clients and other Infrastructure teams
  • Task Manager Oversight of one of the following tasks for a 3 week rotation
  • Monitoring, Tickets & Degraded, Service Requests, Disk space, Metrics
  • Maintain active communication with Co Task Managers to streamline cross team work i.e. incident ticket re-assignments, ticket issues, service requests, and ISSO data integrity
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Southern Illinois University Carbondale
Bachelor’s Degree in Computer Science
Skills Skills
  • Demonstrates solid knowledge of communications protocols
  • Exhibits solid negotiations skills and the ability to manage through demanding situations and deadlines
  • Displays solid knowledge of networking infrastructure and host connectivity
  • Illustrates applied knowledge in MS VB Scripting and Active Directory,
  • Exhibits sound knowledge of ITIL methodologies an asset
  • Illustrates applied knowledge of the Microsoft Windows Server 2003/2008/2012, MS SCCM, Systems Center, SCOM, MS SQL, HP SIM
  • Maintains sound knowledge of current industry standard server hardware and software
  • Possesses solid verbal and written communication skills
  • Is a team player with the ability to work as part of a collaborative geographically distributed team
  • Demonstrates solid customer-service focus
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13 Windows Support resume templates

1

Senior Windows Support Analyst Resume Examples & Samples

  • Administration, maintenance, control and support of System Management servers at divisional and enterprise level
  • Is responsible for administration and support of System Management servers
  • Coordinates and controls the System Management environment at Enterprise Level to provide a single point of entry and maintain governance
  • Provides 3rd level of support for System Management solution in support of the ViaTil standard escalation model and to provide support for all SMS related components
  • Provides an overview of System Management server health and performance to measure against established performance thresholds
  • Maintains operating system server standard, application, policy and security system level to secure systems from vulnerabilities
  • Distributes software to all supported servers via SMS to maintain currency of all units within tight timeframes
  • Maintains and updates System Management documentation
  • Understands and follows security processes and understands how they apply to this role
  • Developing architecture and planning of System Management deployment at divisional and enterprise level
  • Provides and deploys solution for System Management
  • Recommends System Management technology and solutions
  • Conducts lab testing and analysis for System Management solutions
  • Coordinates work effort with development teams on System Management solutions
  • Leadership, coaching and mentoring of System Management at enterprise level
  • Provides coaching, mentoring and leadership to IT Technology Analysts at Enterprise Level to follow the units policies and procedures including all process management methodologies (change/problem/project)
  • Provides knowledge transfer to members of other peer groups
  • Provides insight and coaching to a variety of project initiatives of varying scope and size
  • Project engagement and delivery
  • Is responsible for the successful completion of all customer and project requests with all appropriate documentation
  • Provides departmental leadership representation for projects with medium to high business impact
  • Acts as lead for departmental project deliverables
  • Is a resource coordinator for departmental engagements including use of external vendors to provide a central entry point for all file-and-print and web server issues
  • Hardware, software installation and support
  • Maintains thorough in-depth knowledge and understanding of a range of products within the supported server environment with focus on the System Management solutions and operating system key components
  • Is able to adapt to rapidly changing technologies
  • Network infrastructure support
  • Maintains thorough in-depth knowledge and understanding of a range of products within the supported network environment (servers, protocols, network infrastructures etc…)
  • Provides site specific technical consultation and detailed BMO standard installation specification details for all IT related branch and tower infrastructure related moves, ads and changes
  • Maintains thorough in-depth knowledge and understanding of a range of preferred supplier (Microsoft, Dell, and HP) and vendor products, components and services within the supported networking environment with focus on the operating system and its key environmental components including servers, protocols and applications
  • System Management (SCCM, SCOM, ADS) utilization
  • Runs system management jobs such as software advertisement, image deployment, query, reports, software metering, inventories and others to establish and monitor thresholds and make available information and output to other business units and management
  • Deploys System Management solutions for server built automation
  • Customer Service Focus
  • Focuses on taking leadership and accountability for customer experience
  • Is responsible for taking leadership of operational support to the business partners supported by the department
  • Develops and recommends alternative solutions with clearly defined objectives
  • Ensures support is provided as per or better than the prescribed Service Level Agreements
  • Demonstrates professional and timely communications skills
  • Ensures positive customer experience through high performance culture
  • This position requires the incumbent to interact with other technical peer groups as well as non-technical business units
  • Possesses a university degree/college diploma in related discipline(s) or equivalent work experience, and/or 5 to 7 years of 3rd level technical working experience
  • Completion of the Microsoft certifications is considered an asset
  • Demonstrates solid knowledge of communications protocols
  • Displays solid knowledge of networking infrastructure and host connectivity
  • Maintains sound knowledge of current industry standard server hardware and software
  • Exhibits sound knowledge of ITIL methodologies an asset
  • Illustrates applied knowledge of the Microsoft Windows Server 2003/2008/2012, MS SCCM, Systems Center, SCOM, MS SQL, HP SIM
  • Illustrates applied knowledge in MS VB Scripting and Active Directory,
  • Possesses solid verbal and written communication skills
  • Possesses solid problem determination and troubleshooting skills
  • Demonstrates solid customer-service focus
  • Displays sound experience in coaching and mentoring
  • Is able to prioritize work in a fast paced environment
  • Is able to work independently
  • Is a team player with the ability to work as part of a collaborative geographically distributed team
  • Exhibits solid negotiations skills and the ability to manage through demanding situations and deadlines
  • Is able to adapt to emerging technologies
  • Is bilingual, which is a requirement for Eastern area support and an asset for all other areas
2

Windows Support Engineer Resume Examples & Samples

  • Monitoring, operating and providing support for all the Bank's infrastructure and major applications running on various Windows Operating Systems
  • Handling all alerts without assistance andundertaking initial incident classification and prioritisation
  • Ensure all Reported incidents/Problems/Change are closed within the SLA's
  • Service Improvements - To suggest service improvements like scripting to automate manual tasks, proactive monitoring etc
  • Effective verbal, written and presentational skills
  • Knowledge on Windows Server Patching
  • Good communication, Problem solving and interpersonal skills
  • Can demonstrate logical problem solving techniques, backed by tenacity to resolve customer problems
  • Fluent English (essential)
  • ISA Server, IIS
  • Windows Security & Device Control - IPSEC, Device Control (Lumension), PointSec, PGP, Symantec End Point protection (SEP 11)
  • Virtualisation Technologies (VMWare ESX)
  • Citrix/Xenapp
  • MS Exchange 5.5/2000/2003/2007
  • MS SQL Server 2000/2005
  • SAN/NAS
  • Ideally MCSE or MCITP qualification
3

Senior Windows Support Engineer Resume Examples & Samples

  • Experience providing technical support for a complex Windows server environment in a large multinational company (preferably an investment or commercial bank)
  • Experience of a follow the sun support model is preferred
  • Ability to work well and perform under pressure
  • Excellent understanding of ITIL and proven experience working within an ITIL aligned operating model
  • Proven experience managing regional/global projects in the Windows server space
  • Excellent analytical and troubleshooting skills combined with an ability to resolve major incidents independently
  • Solid understanding and experience with technology governance, in particular technology risk & control related processes
  • Participation in the weekend on-call support Rota
  • Expertise with Microsoft technologies such as DFS, Microsoft Clusters, Active Directory, DHCP and DNS
  • Data security configuration
  • Performance tuning and analysis
  • Fault finding
  • Solid experience supporting SAN connected Windows servers, backup technologies and virtualized environment. 
  • Good Understanding of system software like AV- Symantec Endpoint Protection (SEP), Patching – System Center Configuration Manager (SCCM), Monitoring – System Center Operations Manager (SCOM)
  • Experience in working with IBM /HP Rack-mounted and Blade Server hardware, Cisco UCS, Software and Hardware RAID technologies
  • Strong understanding of IT security requirements in a Financial Institution
  • Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose
  • All mandatory training completed to deadline and understood within given timescales
  • Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
  • Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records. 
  • Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
4

Windows Support Engineer Resume Examples & Samples

  • Deliver process improvements around the use of our core technologies (Active Directory, SCCM, SOE builds)
  • Create technical documentation and procedures for the various APAC ITIP EUC implementers (L1, L2, and L3)
  • Deliver process improvements around our Monthly IT Security KRI's (MS-Patches, End-Point Protection, Local Admins Rights, and Shared Folders)
  • Enhance the maturity of our Asset Management Lifecycle (End-User assets)
  • Participate in the prompt closure of Service-Now tickets (REQ, INC, CHG) assigned to the Desktop Infrastructure team
5

Windows Support Engineer Resume Examples & Samples

  • Engage with manager, lead tech and account manager daily to help coordinate workload
  • Design and troubleshoot network communications and solutions using various platforms
  • Collaborate with fellow system administrators, engineers and support team members by leading projects and creating/teaching technical coursework to junior team members
  • Provide Fanatical Support® in all interactions
  • Thorough knowledge and love of Windows operating systems
  • Excellent written and verbal communication skills with ability to communicate technical issues to both nontechnical and technical audiences
  • Bachelor’s degree in computer science, engineering or equivalent work experience
6

Intel System Administration Windows Support Resume Examples & Samples

  • Problem Management - response, analysis, determination, resolution, root cause analysis, and oncall off hour support. Change Management - plan, schedule, create, execute/implement, and understanding of the process and tools
  • Server Backup/Restore support
  • Intel/Windows Server version upgrades associated with maintaining version currency within the server environment. Support of associated Intel software products Active Directory, Vmware (ESX, Vcenter, SSO, Update Manager), DNS,Dhcp,SNMP, SMTP, FTP, FTP - Secure FTP, HTTP, TCP/IP, Trend Micro AntiVirus, Symantec Antivius, Bladecentre, HP Blade C7000 servers
7

Intel System Administration Windows Support Resume Examples & Samples

  • Daily on-site presence at Atlantic Proximity Centre site in Florenceville or St. John, New Brunswick,
  • Proven (5-10 years) knowledge and experience with Versions 2000, 2003, 2008, 2012 Windows
  • VCE Vbloc knowledge, experience and training 4. Proven (3-5 years) knowledge and experience in working with AntiVirus software
  • Must be willing to accept 24x7 oncall support responsibilities as part of a rotation schedule
  • Formal training and certifications in Windows and Vmware
  • Vbloc certification
8

Linux / Windows Support Technician Resume Examples & Samples

  • Bachelor’s Degree in Computer Science or similar education in a related discipline is preferred
  • Related work experience may be substituted for educational requirement
  • Call center or other phone work experience
  • Experience with AIX or other versions of UNIX
9

Intel System Adminstration Windows Support Resume Examples & Samples

  • Proven (5-10) years knowledge and experience with Versions 2008, 2012 Windows
  • Proven (3-5 years) knowledge and experience in working with Antivirus software
  • Daily on-site presence at Atlantic Proximity Centre site in Florenceville or St. John, New Brunswick, Canada
  • Must demonstrate organization and communication skills, as there will be some direct customer interface
  • Must be willing to accept 24x7 on call support responsibilities as part of a rotation schedule
  • Understanding with Problem and Change processes and tools
  • Understanding of server build and security compliance hardening standards and processes
  • Formal training and certifications in Windows and VMware
  • Knowledge and experience with IBM TSM for back-up and restore
  • IBM Tivoli Monitoring
10

Intel System Adminstration Windows Support Resume Examples & Samples

  • System Administration support for Intel/Windows server platform, primarily at the OS level, in providing day to day (problem/change), security compliance, and project support for a commerical account
  • Problem Management - response, analysis, determination, resolution, root cause analysis, and oncall off hour support
  • Security compliance - APAR patching, User ID management, health check remediation, server build/hardening, and audit support. Intel/Windows Server version upgrades associated with maintenaining version currency within the server environment
  • Support of associated Intel software products Active Directory, Vmware (ESX, Vcenter, SSO, Update Manager), DNS,Dhcp,SNMP, SMTP, FTP, FTP - Secure FTP, HTTP, TCP/IP, Trend Micro AntiVirus, Symantec Antivius, Bladecentre, HP Blade C7000 servers
11

Intel System Adminstration Windows Support Resume Examples & Samples

  • System Administration support for Intel/Windows server platform, primarily at the OS level, in providing day to day (problem/change), security compliance, and project support for a commercial account
  • Change Management - plan, schedule, create, execute/implement, and understanding of the process and tools. Server Backup/Restore support
  • Security compliance - APAR patching, User ID management, health check remediation, server build/hardening, and audit support
  • Intel/Windows Server version upgrades associated with maintenaining version currency within the server environment
  • Support of associated Intel software products Active Directory, Vmware (ESX, Vcenter, SRM, Hyperic (VCops) and Update Manager), DNS,Dhcp,SNMP, SMTP, FTP, FTP - Secure FTP, HTTP, TCP/IP, Trend Micro AntiVirus, Symantec Antivius, IBM Bladecentre, HA (High Availability) and Disaster Recovery Activities
  • 10+ years Enterprise Systems Administration experience
  • Daily onsite presence in Florenceville or Saint John, New Brunswick is required
  • Proven (3-5 years) knowledge and experience in working with AntiVirus software
  • Formal AIX and Linux recognized training and certifications
  • Formal Power HA or HACMP training and certification
12

Senior Windows Support Engineer Resume Examples & Samples

  • Provide expert level expertise in the design and maintenance required to ensure the high availablity of the Microsoft Windows environment. (25%)
  • Provide expert level technical expertise and perform tasks for all related infrastructure projects, including business continuity and disaster recovery. (25%)
  • Work closely with business, Information Security associates and outside vendors to effectively design, plan and execute Windows computing environment additions and changes. (20%)
  • Perform expert level engineering and administration duties required to maintain the Microsoft Windows environment. (10%)    
  • Provide 24x7 support of the Windows computing environment including after-hours maintenance and on-call duties. (10%)
  • Contribute to the advancement of Windows technology and procedures via automation and documenation. (10%)
  • Provide leadership, training and mentoring to team members
  • Expert level knowledge in administering Windows operating systems and related services with an ability to engineer solutions within technical discipline; and ability to support complex service impacting issues with little to no supervision
  • Advanced level knowledge of server hardware systems with knowledge of security administration including secure configuration based on server type.   
  • Expert level knowledge of LAN/WAN concepts, DNS, Active Directory, Group Policy, DHCP
  • Understanding of storage area networks and network attached storage environments
  • Advanced scripting skills with a focus on automation and knowledge of scripting languages, including PowerShell
  • Excellent organizational, project management and documentation skills with great attention to detail and ability to handle multiple tasks
  • Advanced communication and professional skills with the ablility to establish relationships across business units
  • Ability and willingness to continue building technical knowledge and skills and mentor Analysts, Administrators and Engineers to bridge technical and/or professional skills gaps
  • Ability to provide and assist with technical evaluations, POCs and/or technical recommendations
  • Ability to apply concepts of basic algebra and work with mathematical concepts such as probability and statistical inference
  • Ability to rack 50 pound servers as needed
  • Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude
  • PHYSICAL ACTIVITIES & REQUIREMENTS, VISUAL ACUITY, WORKING CONDITIONS AND NOISE LEVEL
  • While performing the duties of this job, the employee is required to sit, talk, hear, lift objects from a lower to higher position or move objects horizontally and use hands to finger, handle or feel objects, tools or controls
  • The physical requirements of this position are considered to be medium work (Exerting up to 50 pounds of force occasionally and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects)
  • While performing the duties of this job, the employee is required to have close vision (clear vision at 20 inches or less in order to view a computer screen)
  • The noise level in the work environment is considered loud (data storage center, HVAC)
  • Bachelor’s degree in Information Technology, or related field, or equivalent combination of education and experience required
  • 6+ years technical experience in current Intel/Windows-based server design, configuration, management, troubleshooting and support, including clustered environments, and directory/security/email support and administration required
  • 5+ years experience supporting geographically dispersed production environments preferred
  • 5+ years experience supporting HA and DR strategies preferred
  • Experience with Virtualized Computing preferred
13

Windows Support Specialist, Mid Resume Examples & Samples

  • 2 years of experience with Windows 7 operating systems and related networking, including TCP/IP, DHCP, and DNS
  • Experience with SCCM and remote administration
  • AA or AS degree
  • Completion and enrollment in Continuing Education (CE)
  • Security+ Certification or other IAT Level II 8570 compliant certification or above
  • Experience with second-tier support to end users for either PC, server, or mainframe applications or hardware
  • Knowledge of network services, software systems engineering, and applications development to restore services or identify and correct core problems
14

Windows Support Specialist, Mid Resume Examples & Samples

  • 2 years of experience with Windows 7 operating systems and networking, including TCP/IP, DHCP, and DNS
  • Completion of Continuing Education (CE), including a Security+ Certification or other IAT Level LL 8570-compliant Certification or above
  • Experience with providing second-tier support to end users for either PC, server, or mainframe applications or hardware
15

Windows Support Specialist, Mid Resume Examples & Samples

  • 4 years of experience with IT
  • Experience with remote administration
  • Security+ Certification or equivalent IAT Level II 8570 Compliant Certification or above
  • Experience with Windows 7 operating systems and related networking
  • Experience with providing second-tier support to end users for PC, server, or mainframe applications or hardware
16

Windows Support Analyst Resume Examples & Samples

  • Day to day L2 management of Windows VM Infrastructure including configuring, troubleshooting and resolving issues in a Windows Server environment
  • Manage, support high-availability management systems
  • Address L2 user and environment issues quickly and efficiently with minimal downtime
  • Deployments and upgrades
  • SCCM Patch management configuration
  • Support Active Directory infrastructure (DNS, DHCP, WINS)
  • Windows Server 2008 R2, Windows Server 2012 R2
  • 5-7+ years of experience in Windows Systems Administration & Engineering, Citrix XenApp 6.5 and 7.6
  • Active Directory - group policies, permissions
  • VMWare administration in a large clustered environment
  • Strong Windows server troubleshooting and skills
  • Must be analytical in approach to work
  • Must be a team worker and have the ability to motivate and guide team towards project goals
  • Must be driven and have the ability to provide out-of-box solutions
  • Excellent written and oral communication skills and the ability to interact positively with end-users and vendors on a daily basis
  • Provides extraordinary service
17

DPS Windows Support & Operation Lead-telecommute Resume Examples & Samples

  • Lead teams weekly
  • Participate in Task Assignment Manager Rotation Day time Coverage M - F (3 week Rotation)
  • Monitoring, Tickets & Degraded, Service Requests, Disk space, Metrics
  • On - call reports monitoring and proper follow up
  • Ticket metrics for closure and customer satisfaction, Ticket Escalations
  • War rooms
  • Participate in Manager After Hours / On-call Rotation
  • Field calls from Off-shift team members in need of managerial guidance or assistance
  • 5+ years of experience with Wintel Server 2003 / 2008 / 2012 Support experience
  • 3+ years of experience working in an environment that serviced / monitored 500+ servers
  • 2+ years of experience with VMWare ESX
  • Previous experience with SAN attached storage and Boot from SAN
  • Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86
18

Windows Support Engineer Resume Examples & Samples

  • Identify applications and assets in your geographical region, and provision them in the tool to identify current vulnerabilities, and subsequent findings on scheduled scans
  • Prioritize vulnerabilities based on threat intelligence, and work with internal asset owners for remediation
  • Track and report to management on current vulnerabilities, and remediation efforts
  • Patching of operating systems during scheduled or unscheduled maintenance windows if approved by management
19

Senior Windows Support Specialist Resume Examples & Samples

  • Ensure users receive accurate and prompt solutions to their technical problems and questions
  • Ensure that all calls and emails are answered in a prompt, courteous and accurate fashion
  • Record and track all requested issues through the internal IT call tracking system
  • Work in a varied environment that includes, but is not limited to platforms running Windows 7, Windows 8.1 and OSX
  • Configure and install Windows on desktop and laptop systems
  • Knowledge of and the ability to support for 3rd party communication platforms such as WebEx and GoToMeeting
  • Troubleshoot and repair systems and applications installed on desktop and laptop systems
  • Experience with smart phone technology, SCCM and SMS skills, a plus
  • Participate in the on-call rotation for after hours and weekend service desk calls
  • Minimum of 3 years of experience supporting users in a Microsoft Windows environment
  • Advanced knowledge of Microsoft Office program, including Word, Outlook, Excel and Powerpoint
  • Exceptional customer service – willingness to go above and beyond to ensure customer satisfaction
  • Strong time-management and organizational skills
  • Team player who is a quick learner
20

Gds-windows Support Engineer Specialist Resume Examples & Samples

  • Ability to manage multiple tasks with shifting priorities
  • Ability to build and maintain strong working relationships with DBAs and application teams
  • 7+ years’ experience in windows support / engineering / infrastructure
21

Windows Support Technician Resume Examples & Samples

  • First response in answering, commenting and replying to open incidents in the helpdesk portal or hotline
  • Technician must exhibit ownership and timely resolution of all incident tickets - including maintaining details of issues, configurations, and resolutions
  • Technician will interact with other IT personnel to determine permanent resolutions for issues as opposed to temporary fixes
  • Configuration and testing of new hardware and software for new and existing end-users
  • Deployment and Management of corporate issued laptops and desktops
  • Provide hardware and software installation and upgrades to ensure that PCs are functioning effectively
  • Research, analyze and troubleshoot operating systems, networking issues, and application software
  • Accountability for ensuring all technical issues are addressed and resolved promptly
  • Coordinate warranty repair with approved vendors and partners