Support Principal Resume Samples

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AS
A Strosin
Alayna
Strosin
9800 Vandervort Gateway
Houston
TX
+1 (555) 566 7730
9800 Vandervort Gateway
Houston
TX
Phone
p +1 (555) 566 7730
Experience Experience
Los Angeles, CA
Principal Technical Support
Los Angeles, CA
Mills-Lang
Los Angeles, CA
Principal Technical Support
  • Establish operational objectives. Oversee efforts to improve existing processes, efficiencies, customer satisfaction, and reduce costs
  • Serves in a variety of roles such as team/customer advisor or project manager. Decisions have significant impact on project team, business or operating unit, budget, department and/or client
  • Focus on Process Improvement and Establishment
  • Involved in developing Knowledge Base
  • Forges good working relationships with peers in other support teams/Business Units
  • Provides technical guidance to support staff and the activities associated with the identification, prioritization, and resolution of reported problems
  • Assigns personnel to various operations and directs their activities. Reviews and evaluates work
San Francisco, CA
Principal Support Technician
San Francisco, CA
Spinka-King
San Francisco, CA
Principal Support Technician
  • Analyze and improve knowledge database to reduce call times and improve call outcomes
  • Provide updates, status, and completion information to management
  • Utilize remote monitoring and management software to resolve client requests
  • Install, support, configure, evaluate, maintain, monitor, and analyze systems and software in a client network environment
  • Provide after-hours technical support on a rotational basis
  • Update service work notes
  • Document troubleshooting steps used to successfully resolve complex problems
present
New York, NY
Principal Tech Support Engr
New York, NY
Gusikowski Inc
present
New York, NY
Principal Tech Support Engr
present
  • Work on ship, climb and lift to perform shipboard electronic work
  • Perform cost estimates and EVM Performance input
  • Assist with the development of the Plan of Action & Milestones, and TSA schedule
  • Collaborate with software developers and lab sites to help predict and anticipate issues, while establishing relationships to facilitate knowledge sharing
  • Provide Business Administration support for RMS Closed Area PDM systems
  • Perform work on one or more of the following systems: tactical communications systems, both air and land, ADNS, and RF Technologies LOS/BLOS; undersea sensor technology involving troubleshooting and repair of acoustic systems; perform networking on both traditional and radio based, including fiber optic hardware and software integration, and troubleshooting techniques and equipment
  • Perform hardware/software integration, system grooming and test activities, and maintenance tasks for numerous shipboard systems
Education Education
Bachelor’s Degree in Education
Bachelor’s Degree in Education
Georgia Southern University
Bachelor’s Degree in Education
Skills Skills
  • Excellent written and verbal communication skills, with ability to convey highly technical material to others
  • Ability to work well with all organizational levels and possess excellent oral communication skills
  • Strong knowledge in the use of ProE/CREO CAD software for mechanical design
  • Ability to create and interpret visual process diagrams/flowcharts
  • Ability to obtain a security clearance
  • Proficient with ECAD tools (Mentor Xpedition, DxDesigner, Drawing Editor, BluePrint, ADS,)
  • Demonstrated ability to supervise and train employees and provide informational assistance on an ongoing basis
  • Demonstrated ability to collaborate with other groups to collect and interpret their inputs
  • Demonstrated ability to work independently and to deliver accurate materials under deadline pressures
  • Active Secret clearance or ability to obtain interim within 30 days from date of hire
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15 Support Principal resume templates

1

Principal Sales Support Resume Examples & Samples

  • Provides business and technical leadership at every point in thel ife-cycle of a sales opportunity, from qualification to sale to delivery toclosure
  • Carry out detailed discovery sessions with customers to understand business drivers, pain points and critical success factors prior toany demonstration
  • Support the Requests For Proposals (RFP) and Information (RFI) processin support of sales opportunities
  • Provide customer centric demonstrations of the core suite of SHS solutions
  • Provide an effective link between Sales ,Account Management,Development, Product & Marketing
  • Maintain a working knowledge of the industry in order to act asa valuable resource to the customer and account manager
  • Execution of sales-related activities to maintain and expand business opportunities
  • Ability to create convincing proposals, documentation and presentations
  • A minimum of 3 years of industry related sales experience
2

Principal Technical Support Resume Examples & Samples

  • Provides technical guidance to support staff and the activities associated with the identification, prioritization, and resolution of reported problems
  • Ensures that all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately
  • Assigns personnel to various operations and directs their activities. Reviews and evaluates work
  • Establish operational objectives. Oversee efforts to improve existing processes, efficiencies, customer satisfaction, and reduce costs
  • Focus on Process Improvement and Establishment
  • Implement & maintain monitoring of all Production Infrastructure and related environments
  • Forges good working relationships with peers in other support teams/Business Units
  • Examine inventory list and evaluate environment inventory and BU needs with the team
  • Coordination and ticket review calls with business
  • CTO coordination - Sabre standards, technology direction,
  • Weekly Team meetings (BNG)
  • Manage escalation emails and follow ups
  • Coordination’s with developer services
  • Bachelor's degree or equivalent, Master's degree preferred
  • Minimum 8 years related experience, minimum 5 years prior management/supervisory experience preferred
  • Advanced computer software skills. Excellent written and verbal communication skills; ability to lead and direct multiple projects simultaneously; ability to delegate work to team members; proven leadership ability
  • Recognized as technical expert by internal and external peers
  • Serves in a variety of roles such as team/customer advisor or project manager. Decisions have significant impact on project team, business or operating unit, budget, department and/or client
  • Supervisory experience with global teams and 24-7 support environment preferred
  • Operates with broad latitude for actions and decisions
  • Experienced datacenter operational leader that can lead a global team, set standards & procedures as well as strategically look forward in assessing technology needs
  • Experience managing and leading teams supporting Virtualization, OS, & infrastructure
3

Principal Support AE Resume Examples & Samples

  • Provide technical support to customers, internal and external, for Cadence's ADE, Spectre, Spectre-RF, AMS Designer. & APS products
  • Provide installation and licensing help
  • Advocate and negotiate bug/enhancement resolution with R&D
  • Develop solutions for inclusion in the Cadence knowledge database
4

Careconnect Principal Support Analyst Resume Examples & Samples

  • Lead the recreation process for issues, including presenting the results to internal collaborators for review
  • Identify and address issues; they recognize the customer-base impact and severity of issues, and reprioritize accordingly
  • Review, write, and analyze query statements and identify areas for improving performance/functionality
  • Assist in customer product implementations and serve as a resource and point of escalation for complex issues or situations and may act in a leadership/liaison capacity to ensure client priorities across the organization
  • Work collaboratively with customers and/or developers through problem resolution
  • At least 5 years of experience (industry related preferred) supporting software development life cycle
  • Business Analysis or Project Management experience highly beneficial
  • Strong presentational and facilitation skills as this individual will be running applicable meetings
  • Knowledge of healthcare claims is helpful
5

Senior Director, New Principal Support Resume Examples & Samples

  • Oversee the creation, copyediting and publication of all New Principal Support documents, including new principal onboarding sessions, new principal conferences, and resources for supporting new principals
  • Facilitate professional development for new principal coaches, new principal coaching fellows, and master principals serving as new principal coaches
  • Design and execute improvements to new principal support structures as needed, researching best practices and outlining a vision for implementing and supporting new principals
  • Provide new principal coaches in the field with support via telephone, email, and in-person meetings as needed
  • Design, facilitate, and lead professional development sessions for all first year and second year principals across the DOE, with a focus on Critical Friends Groups (CFG) for second year principals
  • Serves as citywide point person for superintendents on providing supports to new principals, including assigning coaches and providing regular feedback to the superintendent on new principal growth
  • Create and implement recordkeeping system for new principal coaches to record coaching visits
  • Design, facilitate, and lead professional development sessions for all new principals across the NYCDOE
  • Solicit and analyze feedback from coaches, new principals, and superintendents on the status of program implementation as well as the successes and challenges of program implementation at specific schools; use feedback and data to inform new principal support program and policy changes
  • Collaborate with the Directors to ensure even implementation and consistent experiences of coaching services provided across all new principals through NYC
6

Business Support Principal Resume Examples & Samples

  • Activities in our Go to Market Area including support for ONE Service/consulting/PE/License sales, the intellectual property in the form of best practices, creating sales collateral, methodologies and providing critical input into the Service Portfolio Management Team
  • Plan and estimate the implementation of the offering
  • Maintain and contribute to service development and knowledge sharing, continuous improvement in operation, products
  • Enable regional/local resource for delivery
  • Engage and leverage multiple stakeholders in the related SAP environments (sales, marketing, portfolio management, development..) to support our Go to Market activities
  • Business development skills – understand customer’s pain points and present DM< service portfolio
  • Solution design and architecture skills
  • Specific skills and experiences in multiple of the following functional and technical areas
  • Team player, proactive networking attributes, results and execution focus
  • Experience in ABAP and development activities, and development support during large implementations is plus
  • Minimum of 3 years working experience in implementing SAP Business Suite and other solutions, as a functional consultant
  • Fundamental knowledge of, and implementation experience in ERP FI, CO, LO, SD or MM modules
  • Knowledge and experience in executing data migration and conversion projects, various data migration techniques and approaches as well as data management topics like master data governance
  • Experience in BW, CRM, SCM, Industry Solutions is a benefit
  • Fluent in English, Native in Japanese
7

Principal Support Ae-ae Resume Examples & Samples

  • Possess expertise in core VLSI technologies and products, while developing broad experience in others
  • Possess expertise in the one or more of the following technologies/products
  • Strong and In-depth hands on Physical Design Domain
  • Expertise in one of the Industry Standard Physical Design tool – Innovus, EDI, ICC2, Olympus
  • Good & Hands On expertise in STA, Prime Time, Tempus, ETS
  • Strong fundamentals in Timing / timing closure
  • Good expertise with hands on experience in TCL scripting
  • Basic knowledge in Verilog / VHDL
  • Possess in-depth knowledge of EDA industry, R&D Technology Roadmaps, and design flows within own area of technical expertise
  • Possess strong written and verbal communications skills to ensure effective customer interaction
  • Proficient in the use of customer-support tools environment, including CRM System, Voyager, CCR System,, Knowledge Database (KDB)
  • Able to resolve most complex customer problems with minimal assistance
  • Able to seek, develop, and evaluate alternative courses of action
  • Possess team-success orientation, mature work attitude, and good judgment under pressure
  • Possess education level of BS with 8-12 years’ experience in CS or EE (or MS with 8 or more years’ experience )
8

Principal Support AE Resume Examples & Samples

  • Possess in-depth knowledge of EDA industry, R&D Technology Roadmaps, and design flows within own area of technical expertise
  • Ability to engage with customers in debugging issues/participate in discussions to further cadence products/methodology
  • Able to resolve most complex customer problems with minimal assistance
  • Able to seek, develop, and evaluate alternative courses of action
  • Possess team-success orientation, mature work attitude, and good judgment under pressure
  • Possess the BS level of understanding of CS or EE
  • Possess education level of BS with 8-10 years experience or MS with 7 or more years experience,
9

Principal Tech Support Engr Resume Examples & Samples

  • At least 8 years industry experience as ECAD designer
  • At least an Associate degree in drafting or electronics
  • A team player with a high level of initiative and the ability to work in an environment of rapidly changing priorities
  • Excellent communication skills - both written and verbal and organizational skills
  • Ability to learn new skills and assume new responsibilities
  • Proficient with ECAD tools (Mentor Xpedition, DxDesigner, Drawing Editor, BluePrint, ADS,)
  • PTC Windchill, Common PDM or equivalent configuration management system
  • System administration support to help manage CAD software updates
  • Prior experience in Defense or Aerospace
  • Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or equivalent
  • Associate degree in electronic drafting or electrical engineering technology and 12 years professional experience in lieu of a Bachelor's Degree
10

Principal Tech Support Engr Resume Examples & Samples

  • Perform hardware/software integration, system grooming and test activities, and maintenance tasks for numerous shipboard systems
  • Perform a multitude of tasks on system and unit level testing, troubleshooting, documentation and field changes
  • Communication with cross-team members on a daily basis and with other contractors, and government representatives
  • Collaborate with team members on open and status on numerous actions to ensure milestones are progressing
  • Assist with the development of the Plan of Action & Milestones, and TSA schedule
  • Provide solutions, investigate, and verify fixes for WSTRs issues found during shipboard installation
  • Collaborate with software developers and lab sites to help predict and anticipate issues, while establishing relationships to facilitate knowledge sharing
  • Perform work on one or more of the following systems: tactical communications systems, both air and land, ADNS, and RF Technologies LOS/BLOS; undersea sensor technology involving troubleshooting and repair of acoustic systems; perform networking on both traditional and radio based, including fiber optic hardware and software integration, and troubleshooting techniques and equipment
  • Work on ship, climb and lift to perform shipboard electronic work
  • Travel to support program requirements as needed
  • Four (4) years of technical experience working with ship systems using Net+ and/or Sec+
  • Experience with Naval Combat Systems as a Phased-Array Radar Engineer on any of the in-service configurations and/or related military services
  • Experience with analyzing equipment failures to determine root cause and corrective actions
  • Experience with shipyard processes, planning, operations and/or ship activation
  • Experience with U.S. Navy Shipboard Industrial Stage Testing as well as Ship/Crew certification processes and procedures
  • Experience with DDG-1000 class Mission System Equipment requirements and concept of operation or equivalent complex US Naval combat systems
  • Excellent organization, planning and driving to execution; problem solving, decision making and analytical skills
  • Excellent communication verbal, written and presentation skills
  • Knowledge of Six Sigma methodologies and processes
  • Bachelor’s Degree in a technical discipline; or Associate’s Degree in a technical field with 4+ years of related professional experience; or Eight (8) years of experience working on integrating a complex Combat Systems or related systems
11

Principal Operational Risk Management Program Execution Support Resume Examples & Samples

  • Identify opportunities for development and refinement of ORM process and program
  • Collaborate with internal and external risk management stakeholders to develop and improve risk management knowledge and ORM process
  • Assist with design and support delivery of the ORM Capacity Building program (e.g.: A training content update; trainer oversight; e-learning; method competence (BTA etc.); and coaching)
  • Develop BU and operation ORM roll-out programs, support monitoring and sustainability of implementation including review of output quality
  • Analysis of operational risk profiles and control improvement strategies
  • Specialist support for the execution of issue based risk management special projects in relation to ORM method execution, new technologies, and work method design to improve business performance
  • Specialist technical support for the ORM IT Platform development and implementation at operations
  • Advise and support Operating Model (OM) implementation teams with the rollout of the operating model, integration and execution of ORM requirements within OM process
  • An undergraduate qualification (Bachelors / Honors degree or equivalent) in a relevant technical discipline
  • Track record of ideas generation; translating these into practical initiatives to be implemented and demonstration of successful execution and delivery within risk management
  • Demonstrated experience working with Integrated or Enterprise Risk Management processes and Anglo American Operational Risk Management Process
  • Comprehensive understanding of operational processes and management systems developed through direct experience in an operational environment
  • Demonstrated success interacting and influencing a wide range of operational stakeholders from the Senior Leadership Team to front line employees
  • Experience with corporate education/capacity building programmes will be an advantage
12

Principal Tech Support Engr Resume Examples & Samples

  • Must have a Bachelor's degree with 8 years of experience, or an Associate's Degree in technical field with 12 years of experience, or a High School diploma or equivalents with 16 years of experience
  • Hands on experience designing test equipment/ground support equipment for aerospace hardware, including conceptual design, and detailed drawing preparation and release
  • Strong knowledge in the use of ProE/CREO CAD software for mechanical design
  • Experience with MS Office (Word, Excel, PowerPoint)
  • Excellent written and verbal communication skills, with ability to convey highly technical material to others
  • Ability to solve moderately difficult problems by applying advanced technologies, scientific principles, theories and concepts
  • Ability to obtain SSBI
  • Experience working Integration and Test of aerospace hardware
  • Knowledge of commercial Finite Element Software, such as NASTRAN, ANSYS, or ABAQUS
  • Familiarity with thermal analysis of electronics, preferably for airborne or space platforms
  • Ability to work with minimal oversight and to lead/critique the work of others
  • Existing DoD Security Clearance with SSBI
13

Registered Principal Support Specialist Resume Examples & Samples

  • Bachelor’s Degree (preferred) or 3 years work experience in the Securities Industry
  • Series 6 and 26 or 7 and 24 licenses
  • Knowledge of individual securities and market dynamics preferred
  • Effective writing, presentation, communication and coaching skills
  • Effective problem solving/analysis skills
  • Excellent PC computer skills
  • Ability to manage multiple priorities and quickly and efficiently adapt to changes in procedures or policies
  • Ability to perform assigned tasks within the specified time frames and meet quality expectations
14

Principal Support Technician Resume Examples & Samples

  • Analyze and improve knowledge database to reduce call times and improve call outcomes
  • Analyze call tracking database to identify trouble patterns, and work with impacted applications and technical teams to document steps needed for improvement
  • Document troubleshooting steps used to successfully resolve complex problems
  • Identify, troubleshoot, resolve, and document user system issues
  • Research and resolving difficult and complex problems that Tier 1 and Tier 2 Help Desk Support Specialists are unable to resolve
  • Maintain customer satisfaction in every step of the service delivery
  • Install, support, configure, evaluate, maintain, monitor, and analyze systems and software in a client network environment
  • Configure user accounts in Active Directory
  • Ensure laptops and desktops are updated with the latest patches to guarantee secure and viable systems
  • Support remote users and VPN client connectivity
  • Follow the checklist for creation of all user accounts in Active Directory and dependent systems
  • Utilize remote monitoring and management software to resolve client requests
  • Assign ticket severity
  • Collaborate with resources from IT/Business Units/Vendors in order to resolve complex issues that may require upstream process changes or system configuration changes
  • Help ensure that the team is meeting all Service Level Agreements
  • Update service work notes
  • Provide assistance and support for all Help Desk Specialists as needed
  • Provide after-hours technical support on a rotational basis
  • Collaborate with other support staff and vendor resources to resolve requests
  • Provide updates, status, and completion information to management
  • Stay up-to-date on Southern Glazer’s application landscape to always ensure the highest level of service and support to the organization
  • Document troubleshooting instructions used to resolve complex issues
  • Discuss resolution of complex problems with Tier 1 and Tier 2 staff to help them successfully resolve similar issues in the future
  • 6 or more years of work experience supporting IT users in a large environment
  • 5 or more years of customer service experience with technical skills
  • Ability to creatively use existing resources to solve complex problems
  • Superior time management skills (i.e. works efficiently)
  • Ability to work within a team environment as well as independently
  • Expert understanding of Southern Glazer’s application landscape
  • Expert knowledge of server administration activities
  • Expert knowledge of Windows server components
  • Strong experience with Remote Management Software
  • Capability to understand Southern Glazer’s application portfolio as well as how the different systems contribute to daily business operations
15

Business Support Principal Resume Examples & Samples

  • Strong SAP Ariba implementation and/or solution knowledge/experience
  • Ability to manage complex projects to tight timelines; responds under pressures of time and uncertainty
  • Strong interpersonal skills and ability to earn trust and respect from internal stakeholders and partners
  • Outstanding presentation/communication skills
  • Superb analytical abilities
  • Demonstrated ability to take initiative, lead by example and achieve extraordinary results
  • Strong knowledge of project and process management
  • Working knowledge of process improvement methodologies such as Six-Sigma, Lean, etc
  • Commanding knowledge of MS-Office tools
16

Principal Workday Support Analyst Resume Examples & Samples

  • 7+ years HRIS or related functional experience with emphasis on technology
  • Experience with Workday implementation and configuration
  • Experience with HCM maintenance
  • HR Service Center experience/knowledge
  • Knowledge of human resource practices, techniques and standards
17

Principal Tech Support Engr Resume Examples & Samples

  • A minimum of 8 years related professional experience. Electronic, computer and mechanical skills required
  • Experience troubleshooting varied electronic equipment
  • Knowledge of Communications Security (COMSEC) equipment and Classified computer security requirements
  • BA Degree with 8 years’ experience in related bachelors, 6 years with related Masters degree, Or4 years with related PhD
  • Perform successfully in an open environment with frequent and direct interaction with Government customers and peers
  • Familiar with Lumistar or similar type telemetry systems
  • Travel to domestic and possible foreign sites
  • Familiar with flight line operations, bomb dump and explosive operations
18

Principal Renewals Support Specialist Resume Examples & Samples

  • Driving PaaS and IaaS subscription renewal and replenishment revenue, thereby increasing renewal and replenishment rates and net revenue retention
  • Proactively collaborate across Oracle sales and customer success teams to drive a team approach to the execution of the renewal and replenishment plan
  • Deliver an exceptional customer experience, one that increases satisfaction levels with the renewal/replenishment transaction process, thereby ensuring customer retention
  • There is a considerable investment in employees and their career development including intensive Industry, IT, product, sales and personal skills development training
  • You will have the opportunity to work with some of the most talented individuals within the sales field
  • Achieving quarterly renewal and replenishment rate targets
  • Accurately forecasting quarterly renewal and replenishment attainment
  • Maximizing revenue in the renewal and replenishment process
  • Proactive customer engagement throughout the customer lifecycle to minimize cancellation
  • Driving renewal and replenishment process improvement and efficiency
  • Ensuring customer satisfaction with the renewal and replenishment process and experience
  • Partner with Customer Success Manager and Sales counterparts in North America
  • Establish an account presence and build trust with key internal and customer contacts
  • Develop and manage a proactive renewal/replenishment business plan, including critical customer milestones, opportunities for solution expansion, identifications of risks, and alignment with customer subscription renewal and replenishment strategy and objectives
  • Deliver on revenue targets for IaaS & PaaS Renewal and Replenishment Sales for assigned territories/accounts
  • Provide accurate and timely revenue forecasts
  • Develop and deliver Quarterly Business Reviews, in collaboration with LOB aligned CSMs
  • Achieve Key Performance Indicators (KPIs) for the role
  • Net revenue retention
  • Renewal and replenishment rate attainment
  • Sales expansion
  • Cloud Service consumption
  • Customer Satisfaction, as measured by survey data
  • Establish strong, lasting and collaborative relationships with the appropriate Oracle internal ecosystem: Technology Sales, Contracts, Sales Operations, and Finance to ensure continued success of the IaaS & PaaS Renewal and replenishment model and organization
  • Financial analysis and ability to accurately project renewal and replenishment revenue
  • Excellent sales and commercial negotiation skills are essential
  • Managing back office processes effectively
  • Ability to support the customer through the complex contract framework, highlighting benefits of the solution, providing insight, suggesting and implementing approaches to streamline the contract renewal and replenishment process
  • Experience in subscription renewal and replenishment business is desired, in both high-volume and complex subscription solutions
  • Excellent written, verbal and interpersonal (English language) communication skills
  • A minimum of 4 years previous sales / renewal and replenishment s experience in a target driven environment within the IT sector
  • Experience in business negotiating with customers at all levels
  • Sales capabilities: Account Planning, System & Process Optimization, Contract Negotiation, Customer Care, Inside Selling, Stakeholder Management, etc
  • Oracle sales & product knowledge is an advantage
  • Ability to work within a highly competitive and complex environment
  • High levels of energy, creativity and enthusiasm
19

Principal Tech Support Engr Resume Examples & Samples

  • Six (6) years of experience with shipboard installation planning, material procurement, and deck plate execution, inspection and test
  • Experience with NAVSEA SHIPMAIN and Regional Maintenance Center’s REMCO Processes, WAF (Work Authorization Form) and other availability installation paperwork
  • Experience supervising crews of Raytheon and/or subcontractor personnel performing shipboard installations
  • Active Secret clearance or ability to obtain interim within 30 days from date of hire
  • Experience with shipyard processes, planning, waterfront operations and/or ship activation
  • Bachelor’s Degree in Engineering, Science, Mathematics, engineering discipline or multiple years of relevant field experience may be considered in lieu of a degree. (Two years related work experience can substitute for one year of education)
20

Principal Solutions Sales Support Resume Examples & Samples

  • Being the public face of Oracle’s IaaS products with customers and partners
  • Engender deep trust with engineers, executives and other decision makers
  • Communicate the Oracle cloud story and present Oracle IaaS solutions in a compelling way that is customized for the challenges each customer is facing
  • Discover and define the most efficient and effective models for customer engagement and evangelism
  • Build our content and collateral to reflect our cloud investments, strategy and roadmap
  • Deep engagement with our engineering organization, to learn about our products and provide feedback from customers
  • 8+ years of experience communicating about technology with IT leaders and software developers. Ability to dive deep on technology or keep it simple depending on the audience
  • Broad business and technical knowledge about current cloud products, including how and why they are adopted
  • Detailed, technical and business understanding of IaaS technology and how it is used
  • Comfort performing self-directed work in a chaotic and rapidly changing work environment
  • Experience interfacing directly with product engineering teams
  • Learning from users. Our success depends on honestly representing our solutions and making them relevant to our customers. We’ll need an evangelist who can develop insight into their priorities, and forcefully advocate for them within our organization
  • Exceptional business judgment. Our customers have complex problems, we have many solutions to offer, and we are in a ferociously complex market. Doing this job will require making constant, split-second decisions about what opportunities we pursue and how we approach them
  • 4-yr degree in computer science, technology, engineering or related experience, degree
  • Passion for connecting users with technology
21

Principal Tech Support Engr Resume Examples & Samples

  • Provide Business Administration support for RMS Closed Area PDM systems
  • Represent RMS at Enterprise PDM standing meetings
  • Participate in efforts to improve the Enterprise PDM system
  • Provide Training for Common PDM Capabilities
  • Participate and/or Lead cross functional/cross business teams
  • Overall system knowledge of Raytheon’s Common PDM System and Functional processes
  • 8 years of experience in Configuration Management and/or Data Management disciplines, including Program experience
  • Ability to create and interpret visual process diagrams/flowcharts
  • Demonstrated ability to lead cross discipline teams
  • Experience with HP Quality Center software
  • Ability to adjust viewpoint to achieve Best Practices
  • Workflow use and debugging
  • COGNOS and Ad Hoc Reporting
  • TDP/STAMP
  • Product Structure
  • Bachelors in Business, Information Systems and Knowledge or similar combined with 8 years of relevant experience
  • This position requires an interim secret security clearance before start. Non-US citizens may not be eligible to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. Security clearance factors include, but are not limited to, allegiance to the US, foreign influence, foreign preference, criminal conduct, security violations and drug involvement. Employment is contingent on other factors, including, but not limited to, background checks and drug screens
22

Support Principal Resume Examples & Samples

  • Support for Associate Superintendents with new processes, including interdepartmental processes; Curriculum and Instruction, School Level Design Teams made up of administrators for aligned professional development
  • Direct assistance to Principals with support including curriculum development, budget support, observational support in classrooms, professional development for staff, and completion of grant paperwork and materials; assisting Instructional Councils to become high functioning units, building staff culture at schools, helping teacher leaders become stronger; developing processes and activities for Instructional Councils, close coordination with the Teachers Union (ATF); coaching for administrators including new principals and assistant principals
  • Assistance for principals with compliance issues; budget, WebEPSS, teacher evaluation process, and principal evaluation
  • Support to schools as indicated by the school grade report; professional development for schools including use of data, development of systems and onsite work with professional learning collaborative groups, Public Education school audits and follow up at schools; District data collection and analysis; strategic planning
  • Monitoring of school functions; contract management, conference arrangements for administrators, Budget, Grants Management, and Accounts Payable; Research, Deployment and Accountability for monitoring testing; Public Education instructional audits; whistle blower complaints; Instructional hours for State compliance
  • Support for Associate Superintendents with Principal and Assistant Principal professional development; liaison to other departments; presenter and facilitator for professional development at monthly administrator meetings
  • Participate, facilitate and/or support District committees that support schools and administrators; Level Design Committees; District Data Teams; Level meetings; Curriculum Board meeting for both high school administrators and middle school administrators
  • PREFERRED KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE
  • Administrative experience in the elementary school setting
  • Effective communication skills, both verbal and written
  • Flexibility, organization, decision-making and problem solving skills
  • Ability to meet deadlines, work on multiple projects, and coordinate the work of others
  • Interpersonal skills with diverse populations in-person and on the telephone
  • Ability to maintain professional relationships with principals, Albuquerque Public School Leadership Team and Instructional Directors and the New Mexico Public Education Departments
  • Continuous improvement methodology knowledge
  • Standards based education knowledge
  • Knowledge and experience preparing teachers to use research-based teaching strategies with emphasis on special needs, English Language Learners, economically disadvantaged students and early childhood students
  • REQUIREMENTS
  • Masters degree in education
  • Valid New Mexico Administrator License
  • Three years of experience as a site administrator
  • CONTACT INFORMATION
23

Principal Tech Support Engr Resume Examples & Samples

  • Assist with proposal activities
  • Coordinate Logistics, Provisioning, Technical Publications, and Training System development efforts
  • A minimum of 8 years writing experience in a technical field with an emphasis on logistics and technical documentation
  • Demonstrated experience distilling complex information into clear, concise, and accurate text
  • Must possess excellent proof reading, grammatical skills, and attention to detail
  • Ability to work well with all organizational levels and possess excellent oral communication skills
  • Demonstrated ability to work independently and to deliver accurate materials under deadline pressures
  • Demonstrated experience developing internal and external support documentation
  • Demonstrated experience creating, editing, and maintaining technical documentation
  • Demonstrated experience creating, editing, and maintaining on-line (internet/web-based) documentation
  • Demonstrated experience developing documentation for project plans and timelines
  • Demonstrated ability to supervise and train employees and provide informational assistance on an ongoing basis
  • Must be able to obtain DoD Secret Security clearance
  • Mil-Spec/S3000L Logistics Support Analysis data development
  • Mil-Spec/S2000M Provisioning data development
  • Mil-Spec/S1000D Technical Publications development. Level 4 IETMs experience a plus
  • Technical illustration, graphics, and 3D animation development
  • ADDIE ISD familiarity. Mil-Spec Front End Analysis/Training System Requirements Analysis experience a plus
  • Familiarity with the following tools/applications: HTML, XML, PDF, Excel, Frame Maker, Internet Explorer, PowerPoint, Visio, and Word and MS Office applications, Eagle DB, Eagle Publishing Suite
  • US and International military programs
24

Principal TG Support Specialist Resume Examples & Samples

  • Deliver Technical Training content required for new hire and incumbent employees to perform job duties safely and in accordance with procedures and fundamentals. ; 25
  • Design, develop and maintain complex technical training materials utilizing the systematic approach to training from the analysis phase through evaluation; 25
  • Responsible for maintenance and updates to the Testing Group training lab at Melrose Park. ; 10
  • Develop and maintain the Testing Group procedures, OIM requirements, Field Reference Manuals and Best Practices (Relay Testing Guides (RTG)) procedures, manuals and guides that govern the day-to-day maintenance of the system in normal and emergency situations. ; 10
  • Chairs the quarterly Testing Group Safety, Curriculum Review Committee (CRC) and OIM meetings. ; 10
  • Evaluate training effectiveness through appropriate student evaluation and post training effectiveness evaluations making modifications to the program design to increase program efficiency. ; ; 10
  • Administer Testing Group qualification and certification programs. ; 5
  • Ensures standardized testing techniques across all Regions by performing on-site audits. ; 5
  • The Principal Testing Group Support Specialist is responsible for the development and delivery of Testing Group continuing education training program, initial hire training program and the administration of the operator qualification and certification program
  • The Principal Testing Group Support Specialist is responsible for the development and implementation of the Management Model Policies, Programs and Procedures that govern the day-to-day maintenance and troubleshooting performed by Testing Group
  • The Principal Testing Group Support Specialists actions have a significant and direct impact on transmission system reliability and public and employee safety
25

Principal Tech Support Engr Resume Examples & Samples

  • Participate in daily reviews with customers
  • Utilize knowledge gained from the training and through field experiences to provide onsite technical support and assistance directly to customers
  • A minimum of 8 years of experience troubleshooting/operational checkout of MTS Spiral Development Systems
  • Experience in conducting technical analysis of product functionality, modifications and enhancements to product in accordance with customer specifications and configuration
  • Experience troubleshooting technical problems and issues
  • Organizational skills with experience providing accurate, concise reports
  • Must possess excellent technical writing and oral communication skills
  • Ability to travel to Danger Pay posts (as defined by the US Department of State) and or other international locations if required
  • Active DoD Secret Clearance Required
  • Bachelor’s Degree in Logistics, Electronics, Computer Science, or related technical field NOTE: In lieu of Bachelor's degree, candidate may also possess an Associate's degree with 12 years' related experience OR High school Diploma with 16 years' of related experience