Support Principal Job Description
Support principal
provides 3nd level support for Active Directory, Exchange, Citrix, and Enterprise Microsoft Operating System-based servers.
Support Principal Duties & Responsibilities
To write an effective support principal job description, begin by listing detailed duties, responsibilities and expectations. We have included support principal job description templates that you can modify and use.
Sample responsibilities for this position include:
Lead virtual team of global representatives for Linux & Open Source support experience initiatives and launch activities
Engineer and Architect solutions utilizing Citrix Products including but not limited too
Collaborate across technologies teams to deliver innovative solutions for our clients and partners
Provide escalation and engineering support of Virtualized solutions on Citrix products
Package, troubleshoot and deliver virtual applications utilizing packaging technologies including App-V
Implementing, automating and supporting virtual application and virtual desktop Implementations (VDI)
Identify and address issues
Develop, maintain and enhance existing PDKs for Keysight/ADS and Cadence/Virtuoso various EM simulators
Develop software for automation in a variety of languages and APIs (SKILL, AEL, Python)
Manage and resolve escalated support cases submitted by customers, partners, OEMs, and Sales experiencing challenges using DCS products and software
Support Principal Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Principal
List any licenses or certifications required by the position: ITIL, CCNP, CCNA, SSL, CISSP, CNNA, AA/AS, CID, TLS, WPA
Education for Support Principal
Typically a job would require a certain level of education.
Employers hiring for the support principal job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Education, Business, Science, Mathematics, Information Technology, Communication, Associates
Skills for Support Principal
Desired skills for support principal include:
Support of Microsoft Windows desktops
Constantly changing environment
Microsoft Windows Active Directory Services support
Operating system concepts and implementations
Enterprise Security industry
Enterprise level help desk processes and procedures
Integrated Product Development System
Software asset management compliance
Symantec CyberDefence Platform
Account management in a post
Desired experience for support principal includes:
Deep understanding of Workspace and Virtualization technology, how they are implemented in a large financial institution and how they integrate into innovative changes in the industry
Deep knowledge of Citrix products and Microsoft operating systems
10+ years’ experience with Virtualization and Hypervisor technologies including Citrix Netscaler products
Experience engineering and implementing large scale VDI implementations
Familiarity with remote access technologies and networking concepts
Scripting/Programing experience a plus
Support Principal Examples
1
Support Principal Job Description
Job Description Example
Our company is looking to fill the role of support principal. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support principal
- Have in-depth understanding of the theory and practice in the chemical engineering field the theory behind Aspen Tech modeling products
- Provide first level technical support for customers in product installation, usage, and software licensing
- Work as a team with other Support Consultants to accomplish the goals and objectives of the support organization
- Provide Subject Matter Expertise for systems
- Work in dedicated cross functional teams to investigate and diagnose low-level issues in the product or platform
- Delivery of additional services like informal training sessions, professional services on-site
- Receives, responds to, and monitors status of work requests for technical assistance
- Procures, acquires, and configures local and multi-platform personal computer systems, mobile devices, other technologies utilized in the Executive Offices
- Tests upgrades and/or patches to software prior to rollout
- Provides consultation on both hardware and software purchases
Qualifications for support principal
- Demonstrated expertise in analyzing intelligence and/or other related information and technical data, describing CNO opportunities, documenting information and processes, gathering intelligence information, interpreting complex information, performing Internet research, writing and editing skills at a technical/professional level, and managing internal and external customer relations
- Minimum 5 years’ Multi-National Companies (MNC) experience in the MRO industry
- Experience in Electronics/Electrical engineering of Avionic products
- Strong fundamentals in computer architecture with sound knowledge in electronic test benches hardware and test philosophies
- Good LEAN Six Sigma, TPM methodologies knowledge
- Effective problem solving, project and vendor management skills
2
Support Principal Job Description
Job Description Example
Our company is looking to fill the role of support principal. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support principal
- Is proactive in assessing needs, problems, and potential issues with regard to technology supporting the President and Provost and their staff
- Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with I.T
- Provide high-quality and timely communications to I.T
- Maintain a record of service issues including timely updates using an I.T
- Provide support to the I.T
- Perform analysis to identify policy enforcement gaps and educational needs for region, and develop effective and scalable solutions to address them
- Interact frequently with numerous functional groups (Technology, Marketing Supply Chain, Manufacturing, ), globally in support of the portables program
- Tier II and Tier III user support and problem solving
- Local ISSM (Information Systems Security Manager) for a classified computing environment
- Work as part of a larger IS team supporting 5 locations across the US
Qualifications for support principal
- Must have excellent problem-solving and time management skills, basic analytical and math skills
- Must have excellent computer skills (including Excel) and knowledge of business unit applications and preferably use of investment and financial planning software/tools
- Ability to maintain a high degree of accuracy while being detail oriented required
- Good Exp
- Experience in CRM implementations, upgrades & Operations out of which 5+ yrs
- Significant/Commericial experience in C#.NET, ASP.NET
3
Support Principal Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of support principal. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support principal
- Provide Level 3 support for Operations during business-critical incidents requiring knowledge of incident management, change management, troubleshooting methods & tools, log review, monitoring, alerting & reporting
- Possess the ability to efficiently create and maintain documentation using Office products
- Coordinate with the home office as required to troubleshoot problems and perform necessary repairs
- Employment is contingent on meeting all medical requirements for overseas assignment or have completed one within the past 12 months from employment start date
- Provide application support for clients using Epicor BisTrack
- Provide application support clients using Microsoft Dynamics GP
- Participate in Sev-1/Sev-2 calls as LTM/GTM subject matter expert and assist with troubleshooting to resolve incident within set time frame
- Provide 3rd level technical support assistance to Tier 2 support staff to diagnose and resolve complex recurring application issues under incident & change management
- Drive software/hardware upgrades on a routine basis
- Drive Engineering improvement projects as identified under design/capacity reviews and RCAs
Qualifications for support principal
- Good interpersonal skills – building relationships and communicating with Users and Systems dept
- Experience of working in a commercial software development support environment (typically gained over at least 12+ years)
- Possess expertise in the of the following technologies/products
- Experience with Aspen Plus product family or Aspen HYSYS product family and Dynamics a must
- Knowledge on IT Architecture / Service ownership
- Knowledge on IT Architecture / Serivce ownership
4
Support Principal Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of support principal. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support principal
- Troubleshoot problems arising due to device software/hardware, application side changes & capacity issues using available tools & support options
- Implement DNS, LTM and GTM configurations with adherence to established IT standards, procedures & industry best practices
- Provide technical support on LTM, GTM and work with application teams, project managers and stakeholders to fully test & validate solutions
- Create and maintain technical documentation for the application environments, including network diagrams, troubleshooting guidelines & operational SOPs for tier 2 support staff
- You are actively involved in a few recurring activities on North level, under the direct leadership of the Head of DBS Operations EMEA North
- Troubleshooting moderate to complex issues
- Maintain a good working knowledge of systems which are used within operational area of responsibility (eg Playout Suite)
- Be aware of all technical issues affecting area/client services (eg ongoing incidents, open problems, projects ), be the point of escalation for service impacting issues
- Maintain a good working relationship with client and operational manager for area, regularly review technical issues with internal stakeholders and provide feedback to client as required, this may include attending some client meetings
- Deliver Technical Training content required for new hire and incumbent employees to perform job duties safely and in accordance with COMPANY procedures and fundamentals
Qualifications for support principal
- 5+ years’ experience working in a 24x7 mission critical Network or Technical Operations Center environment
- Must be able to demonstrate the capability to own and execute on the responsibilities listed above
- Ability to be proactive and work well in a changing/growing and pressured environment
- Must have experience managing Windows Server and SQL Server environments
- Must have experience working with hypervisor technologies (VMWare or Hyper-V)
- Must have a good understanding of TCP/IP, routing and switching technologies/protocols
5
Support Principal Job Description
Job Description Example
Our innovative and growing company is looking for a support principal. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support principal
- Design, develop and administer complex technical skill and situational awareness and response qualification testing utilizing simulator, written and oral testing methods#CD# 10
- Develop and maintain the Transmission System Operations procedures, manuals and guides that govern the day-to-day operations of the system in normal and emergency situations
- Administer operator qualification and certification programs
- Investigate and develop business case for new Operations tools and programs
- Influence external organizations and regulatory agencies, via participation in committees, such as PJM Dispatcher Training Task Force, PJM Working Groups / Task Forces and NERC committees to influence policy development
- Translates high-level market requirements into detailed functional requirements and user stories
- Supports technical teams as a subject matter expert and process leader by ensuring complete functional definition of user stories
- Assist other members of product team in the creation and maintenance of product roadmaps that present a plan to position the product for segment leadership
- Apply in-depth understanding of the how the system is currently structured and operates against functionality requested in business requirements
- Provide support for activations of products to new customers
Qualifications for support principal
- Must have knowledge of basic MS SQL Queries
- Informix - basic
- Analysis - advanced
- Application Support – advanced
- IT management – basic
- Service Level management - advanced