Unit Support Resume Samples

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AS
A Schmeler
Amie
Schmeler
684 Bahringer Manor
Chicago
IL
+1 (555) 611 8092
684 Bahringer Manor
Chicago
IL
Phone
p +1 (555) 611 8092
Experience Experience
Houston, TX
IPB Consumer Bank Support Unit
Houston, TX
Lynch Group
Houston, TX
IPB Consumer Bank Support Unit
  • Develop, motivate, and inspire a team of employees with a high level of AML awareness so these employees can move from function to function to breed success and meet or exceed target objectives
  • Monitor Execution (On and off site) to identify trends and monitor health of process execution
  • Constantly evaluate the Operational work flow tools to ensure that every step is being taken to automate routine processes allowing staff to concentrate on true AML risk
  • Equip and execute a process fully accepted by Citi’s Regulators
  • Proven track record of working on delivering complex and detailed projects, including demonstrated history of successfully driving change and managing for results
  • Establish a strict oversight function to immediately address control challenges and maintain an environment where Corrective Action Plans are encouraged and carefully implemented, tested and evaluated
  • Knowledge of Consumer, Commercial and Wealth Management businesses
Detroit, MI
Consumer Business Support Unit-analyst
Detroit, MI
Bechtelar LLC
Detroit, MI
Consumer Business Support Unit-analyst
  • Adherence to prescribed procedures and policies and ensuring 95% first time pass rate for performing CBSU activities
  • As a checker, to ensure EDDs are reviewed timely and in line with the quality expectations to reduce re-work/breaches
  • Timely performance of key CBSU activities – Periodic Review, HRAC, KYC feedback loop, EWR and alert monitoring
  • To ensure timely implementation of new and enhanced policies and procedures.
  • To be the subject matter expert on all the matters related to AML and KYC from business side
  • To review the account opening – KYC as BUCO for SPF, High risk and Citi gold clients
  • Ensure that the business unit’s Self-Assessment Checklist, MCAs and procedures manuals are updated
present
Detroit, MI
North American Consumer Bank Support Unit
Detroit, MI
Macejkovic, Mayert and Reichert
present
Detroit, MI
North American Consumer Bank Support Unit
present
  • Strong AML awareness along with a documented record of managing large teams and automating processes
  • Demonstrated track record of innovation and out of the box thinking
  • Define and oversee standards for Policies and Procedures, Training and Change Control and Operational Consistency
  • Drive quality to be the basis for all measurements of success at every level of the business
  • Constantly look for Operational efficiencies that will yield process improvements and innovation in technology driving greater speed and effectiveness in identification and escalation of risk issues
  • Drive cost optimization efforts to eliminate business practices that do not drive process effectiveness
  • Develop daily metrics to assess quality of execution at the analyst level that feed scorecards at all levels
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Central Florida
Bachelor’s Degree in Business
Skills Skills
  • Strong leadership capability with the ability to influence a wide range of people from THF Corporate team to plant leadership and cross functional teams
  • Excellent project management capability
  • Adaptability to Change: Adjusts to change and uncertainty, able to shift gears and can act in ambiguous or uncertain situations
  • Strong interpersonal skills with the ability to coach and mentor others
  • Ability to organize, influence and prioritize tasks to meet deadlines
  • Excellent computer skills (Word, Excel, Microsoft Project, etc.)
  • Self-motivated with strong multitasking, analytical thinking, problem solving and leadership skills
  • Expertise and knowledge of Regulatory, Artwork, R&D, QA and manufacturing processes to influence team participation and follow up
  • Strong facilitating, presenting and training skills
  • Strong written and verbal communication skills
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15 Unit Support resume templates

1

Morgan Stanley Bank Front Line Unit Risk Support Resume Examples & Samples

  • Senior Management decision-making (e.g. risk assessments)
  • Business Analytics (e.g. identifying trends)
  • Presentation Support (Operational Incident Management)
  • Cross Functional co-ordination & Bank Communication - effective and efficient information flows supporting Bank Risk Governance reporting processes
  • Proven experience and understanding of dealing with operational risk framework, preferably in financial services industry
  • At least 1-3 years post-graduate professional experience in a high-performance environment
  • Strong analytical and data analysis skills (MS Excel, Data Analysis techniques; MS Access skills would be advantageous) with ability to research, interpret and evaluate data
  • Well-organized, efficient and detail-oriented with the ability to simultaneously handle multiple tasks and changing priorities in an effective manner
  • Strong oral and written communication skills; provides clear communications to explain analysis results and conclusions in logical, structured manner
  • Self-starter and self motivated – can work without close supervision, able to work with minimal guidance once task / deliverable understood and raise intelligent questions at appropriate time
  • Comfortable to work independently as well as within a team structure, and able to interact with all levels of staff and management
2

Citibank Berhad Kl-channel Support Unit Custodian Resume Examples & Samples

  • Responsible to attend and process faxes, general correspondences and maintenance requests via eSMS, in accordance to policies and operating guidelines
  • Responsible to ensure customers’ inquiries, requests and transactions are carried out and executed accurately within turnaround time
  • Some of the job functions involved but not limited to are: change of address, demographic updates, card cancellation, waivers, replacement card, standing instruction enrolment, bankruptcy, court orders, third party fund transfer, charges adjustments, unit trust authorization, debit card pin regeneration & activation, SPEED call back arrangement, etc
  • Manage first level problems and ensure issues highlighted by customers are resolved effectively and promptly to customer’s satisfaction
  • Review and improve unit’s working processes in line with the bank’s compliance guidelines
  • Prepare daily and monthly MIS / reports on the volume handled
  • Analysis MIS and recommend actions to strengthen effectiveness of unit (if applicable)
  • Assist with other ad hoc assignments in the unit from time to time
  • Degree / higher diploma holder
  • Customer service oriented with good communication and problem resolution skills
  • At least 1 year experience at Citiphone
  • Strong team player and yet able to work independently
  • Willing to work long hours; handle high volume of transactions and additional assignments with minimum supervision
  • Strong motivation to learn
  • Strong command of spoken and written English
3

Sourcing Support Unit Lead-russian Speaking Resume Examples & Samples

  • Ensure that people management related tasks are executed in the managed team in accordance with Citi policies and procedures, complying with statutory regulations and laws (e.g. recruitment, managing performance, etc.). Take ownership for the managed team to ensure excellent employee experience in the course of the entire employee lifecycle (e.g. regular team and individual dialogues, development opportunities)
  • High performing Team: ensure that the managed department has the required quantity and quality workforce in place. Team members are informed and trained to execute their jobs as required. Capacity planning and ensuring that staff levels are sufficient to meet business needs
  • Contract management experience preferred
  • Experience in running and evaluating tender/RFPs and eAuctions preferred
  • Computer skills: Microsoft Excel, Word, Outlook, Power Point, Adobe Reader
  • Strong prioritizing, organizational and planning skills
  • Ability to support, lead and conduct negotiations successfully on non-business critical projects or against pre-agreed objectives
  • Able to remain calm and focused in hectic and challenging environments
  • Good soft- and interpersonal skills
  • Dedicated and willing to learn
  • Strong team management skills
  • Methodical
4

Business Support Unit Risk & Control Resume Examples & Samples

  • 5 years’ experience in banking, finance or law
  • Strong Leadership and Motivational skills
  • Excellent workflow management skills/experience
  • Superior planning & organizing skills
  • Proficient use of Microsoft Applications (Word, Excel, Access, PowerPoint, Visio, Project)
5

Mortgage Lending Default Support Unit Leader Resume Examples & Samples

  • Lead a functional area within Default Administration that is focused on a specific investor, insurer or support function
  • Supervise staff to ensure that daily production goals are achieved while meeting quality and regulatory requirements. This includes mentoring and coaching of team members and handling personnel issues
  • Review any industry trends or changes delivered by investors, insurers or government regulatory bodies applicable to unit
  • Bachelor's degree in business or finance or equivalent education and related training
  • Three years of experience in mortgage servicing
  • One year of experience in loss mitigation or mortgage default servicing
  • Ability to manage and monitor the performance of others and provide constructive feedback
  • Master's degree in business with concentration in management or finance
  • Strong Microsoft Excel and Database management skills
6

Business Support Unit Team Leader Resume Examples & Samples

  • Build a professional team of analysts – trained and energized to deliver quality, efficiency and risk assurance
  • Personally check and validate assigned CDD alert closures
  • Ensure CDD’s are closed within the required SLA with no breaches
  • Assist the business ensure up to date customer data/information is maintained
  • Develop streamlined workflows to deliver efficiency and timeliness and manage workflows
  • Develop control structure including quality and timeliness measures
  • Assist in developing workflows, procedure documents, checklists as required
  • Manage staff including all related staff deliverables (performance management etc.)
  • Support Business Units through procedural and technical advice and guidance (not policy advice)
  • Tertiary qualifications in Business discipline preferred
7

IPB Consumer Business Support Unit AML Checker Resume Examples & Samples

  • To support and assist the US management team in coordinating all the required approvals for client’s KYC profiles and responsible for review and approve/reject all level one OneSource submissions to ensure quality and consistency in the IPB US AML procedures
  • To support a systematic training program to be taken by all bank sales staff. Training to focus on keeping staff aware of all up to date with regards to IPB US KYC/AML systems, policies and procedures
  • Act as liaison with Compliance (Advisory and FIU) to ensure that cases are closed in a timely fashion after all required KYC profiles have received requisite approvals
  • To support the monitoring of the OneSource tracking queues to ensure that all Annual Reviews, Exception Requests, Source of Wealth Corroboration and Public Figure Reviews are completed prior to compliance deadlines
  • Responsible to provide to the RM guidance when required during the AAM creation/approval process for new accounts and/or Periodic Reviews
  • Responsible for timely review of all KYC profile cases related to Periodic Review and ensure updates based on the information received from the banker are in accordance to the KYC guidelines
  • Support staff in obtaining country “no objection” notices for Public Figure Accounts
  • To support BUCO coordinating and distributing all AML alerts and ensure closure prior to compliance department deadlines
  • Work with local BUCOs to obtain Legal Opinions or other required support from countries
  • Lead improvement projects to streamline the Customer’s Risk Profile improvement and AML alerts processes
  • Minimum 3 years of Business Banking and Customer Service experience
  • Bachelor of Arts or equivalent experience
  • Strong sales and influencing skills; ability to build support and consensus
  • Understanding of Bank's policies and procedures
  • Bilingual - English and Spanish (preferred)
8

Ipb-consumer Business Support Unit Enterprise Wide Review Manager Resume Examples & Samples

  • Bachelor degree or equivalent experience
  • Ability to use Microsoft tool suite (Excel, Word, Access, PowerPoint)
  • 5+ years of significant experience in the banking industry
  • Minimum 2 years in AML, KYC, CRF related matters
  • Must have minimum of 2 years of experience working with OneSource system or similar
  • Understanding of Bank’s policies and procedures
  • Proven success in a client-focused environment and with process improvement projects
  • Highly effective verbal and written communications skills
  • Strong sales and influencing skills; ability to build support and consensus
  • Strong commitment to the business and team
  • Bilingual – English and Spanish; Portuguese a plus
  • Ability to multi-task and work in a fast-paced environment with limited supervision
  • Proactively process requirements until completion
  • Ability to report to Senior Management levels
  • Ability to build strong positive relationships and leverage them
9

BB Support Specialist, Online Business Unit Resume Examples & Samples

  • Communication – Demonstrates effective, clear and professional written and oral communication to top leadership and/or thousands of sellers at a time
  • Seller Support – Answers complex questions to and posed by sellers and associates pertaining to program behavior, expectations of sellers, customer management, fulfillment problems and best practices, software training, site displays, payments and deductions, and ecommerce basics
  • Troubleshooting – Aids team members with difficult contacts as needed. Frequently joins calls to troubleshoot and clarify issues for strategic sellers. Identifies trends and enhancements or solutions to complex problems
  • Manages relationships – Build solutions agreeable to multiple teams and departments such as Customer Service, Account Management, Merchants, Seller Acquisition, Legal, Taxonomy or Payments teams as required to resolve issues and questions
10

Ipb-consumer Business Support Unit KYC Checker SME Resume Examples & Samples

  • Ability to use Microsoft tool suite (Excel, Word, PowerPoint)
  • Minimum 5 years of Business Banking and Customer Service experience
  • Proven success in a client-focused environment and with process improvement projects
  • Strong influencing skills and ability to build support and consensus
  • Bilingual – English and Spanish (required)
  • Ability to multi-task and work in a fast-paced environment with limited supervision
11

Business Unit Support Manager Resume Examples & Samples

  • Supports General Manager on development of strategic initiatives that will drive success for the business unit
  • Assembles project teams, outlines project plans, and holds kick-off meetings for new initiatives
  • Leads SKU simplification / discontinuation process, execution, and coordination activities with procurement, operations, and go-to-market cross functional teams
  • Serves as point person for sales communications / sales wire documents, IRI new item tracking, and assists with new item launch sales materials and sample requests
  • Develops and maintains product catalogue materials and controls brand label product offering
  • Leads and coordinates regular project meeting cadence and distributes meeting minutes for key retail and foodservice channel customers
  • Owns and optimizes promotional shipper display / pallet program and associated seasonal program timelines and customer sell-in strategies
  • Identifies and recommends solutions for business process improvement
  • Initiatives may include business process improvement, product and packaging innovation, high value cost savings efforts, customer support and management, customer and product troubleshooting, supply chain strategy, production capacity management, QA/R&D/procurement alignment, and sales/operations alignment
  • All other duties as may be assigned
  • Excellent project management capability
  • Strong facilitating, presenting and training skills
  • Ability to organize, influence and prioritize tasks to meet deadlines
  • Self-motivated with strong multitasking, analytical thinking, problem solving and leadership skills
  • Excellent computer skills (Word, Excel, Microsoft Project, etc.)
  • Strong interpersonal skills with the ability to coach and mentor others
  • Expertise and knowledge of Regulatory, Artwork, R&D, QA and manufacturing processes to influence team participation and follow up
  • Strong leadership capability with the ability to influence a wide range of people from THF Corporate team to plant leadership and cross functional teams
  • Adaptability to Change: Adjusts to change and uncertainty, able to shift gears and can act in ambiguous or uncertain situations
  • Business and Financial Acumen: Thinks critically about the marketplace and future trends to better understand the company’s competitive position and competitive advantage
  • Collaboration/Teamwork: Fosters cross-unit collaboration and builds and facilitates teamwork to get results
  • Communication: Uses multiple communication strategies to gain support and commitment from others and mobilize them to take action
  • Customer Focus: Works to determine customer needs and actively improves value chain in terms of service and delivery excellence
  • Decision Making: Uses effective business judgment to achieve the right balance of data-driven analysis vs. speed to arrive at the best decisions
  • Drive for Results: Focuses on achieving goals and holds self and others accountable for expected results
  • Innovation: Generates new and innovative ways or methods to market products and services
12

Administrative Support, Papering Unit, Usao Resume Examples & Samples

  • Will assist other government employees in the papering unit
  • Must have a valid driver's license, a clean driver's license record and must be comfortable driving a government vehicle
  • Must be able to lift up to 40lbs
  • Must be comfortable with standing, walking and moving around
  • Various administrative duties such as file maintenance and basic data entry searches
  • F iling, retrieving, and copying case file materials
  • Creating witness binders; preparing deposition and trial exhibits
  • Entering data on-line to case files and other databases
  • Proofreading, editing, correcting OCR'd text files
  • Prepares documents for image scanning; performs other document collection related activities, including document screening, and labeling of files to be scanned
  • Must be able to work Monday-Friday, 8-5
  • Ability to perform detailed work consistently, accurately, and under pressure extremely important. Must be able to read and follow instructions
  • Must be able to understand task, task objectives, and the context of the task in the litigation support effort as a whole
  • Must take the initiative to ask questions when necessary to complete task correctly (e.g. where instructions are not explicit or appear to be contrary to the task objective)
  • Must have typing/keyboarding skills and good communication skills
  • Must be knowledgeable user of the Government's office and network environment, including but not limited to, word processing, database, spreadsheet, imaging, and telecommunications systems
  • Undergraduate degree preferred. Litigation support experience valued
13

North American Consumer Bank Support Unit Resume Examples & Samples

  • Build a high performing management team that will ensure the NAM KYC team drives a best-in-class Operations and Technology process for all required KYC reviews. The CBSU will be responsible for building a team that understands when KYC reviews are required and what must be done to successfully complete a review
  • Develop, motivate, and inspire a team of employees with a high level of AML awareness so these employees can move from function to function to breed success and meet or exceed target objectives
  • Equip and execute a process fully accepted by Citi’s Regulators. The CBSU Director manages multiple Operational functions throughout the US and Costa Rica with 1,000+ employees
  • Develop daily metrics to assess quality of execution at the analyst level that feed scorecards at all levels
  • Constantly evaluate the Operational work flow tools to ensure that every step is being taken to automate routine processes allowing staff to concentrate on true AML risk
  • Ability to think strategically and execute tactically
  • Strong leadership skills, including proven track record and capability to build, motivate and inspire a large and geographically disperse team
  • High energy and willingness to travel initially at least 50% of the time to the different locations
  • Ability to probe into detail to get to root cause and define process changes to drive sustained resolution of issues
  • Ability to work across and partner with all parts of the organization - including but not limited to; Compliance, IA, Legal, operations, technology, business leaders etc
  • Demonstrated ability to work with all levels of internal and external management
  • Strong written, oral, and interpersonal, and presentation skills
  • Able to deal with ambiguity and maintain course in the midst of significant change
14

Consumer Business Support Unit-analyst Resume Examples & Samples

  • Timely performance of key CBSU activities – Periodic Review, HRAC, KYC feedback loop, EWR and alert monitoring
  • Adherence to prescribed procedures and policies and ensuring 95% first time pass rate for performing CBSU activities
  • As a checker, to ensure EDDs are reviewed timely and in line with the quality expectations to reduce re-work/breaches
  • To ensure timely implementation of new and enhanced policies and procedures
  • To review the account opening – KYC as BUCO for SPF, High risk and Citi gold clients
  • To be the subject matter expert on all the matters related to AML and KYC from business side
  • Ensure that the business unit’s Self-Assessment Checklist, MCAs and procedures manuals are updated
  • Support CBSU Head with changes and enhancements emanating from any changes and updates to policies and standards
  • To be fully aligned with metric procedures and be able to independently report and respond for all BAU/adhoc requirements
  • Gather, analyze and furnish reports with agreed frequency on strategic and operational metrics and KPIs
  • Proactively publish reports to ensure timely escalation and completion
  • Relevant work experience and understanding of global and local AML KYC regulations, associated risks of non-compliance and changing dynamics, and knowledge of KYC processes throughout the client lifecycle
  • Effective written and strong oral communication skills
  • Relevant experience with similar responsibilities in a high volume, fast-paced environment
  • Basic project participation experience
15

Unit Support Driver Resume Examples & Samples

  • Excellent English communications and customer service skills required
  • Ability to handle high pressure and time sensitive situations
  • Must be able to climb stairs several times a day
16

Pacific Women Support Unit Team Leader Resume Examples & Samples

  • Your CV
  • A response to the first six selection criteria above. Your statement should provide a clear and succinct statement against each selection criteria with no more than half a page for each criterion. In each response you should use relevant and specific examples to support your claims, and clearly outline what your role was in the example; and
  • Names and contact details (phone and email) of two referees
17

Rep-unit Support Resume Examples & Samples

  • Greets patients and visitors, answers/screens/routes telephone calls, files, distributes mail and performs other general clerical duties
  • Communicates with patients, families, physicians and other healthcare team members about patient care according to protocol
  • Types various reports and documents for unit staff
  • Assists with processing patient admissions, transfers and discharges. Assembles and maintains patient charts
  • Minimum Qualification: No experience
  • Preferred Qualification: One year of experience working within a healthcare environment. Experience using a keyboard. Experience using medical terminology
18

Support Unit Driver Resume Examples & Samples

  • Ability to follow instructions and safety conscious
  • Ability to read, write and speak English
  • Ability to lift & carry up to 50 lbs
  • DOT Physical and agility test required
  • Must pass training course for final certification
  • Must have a current valid Texas DL
  • Must be able to obtain an AOA badge &customs sticker
  • Must be able to be flexible to work any shift/hours subject to change due to shift bidding
19

Consumer Business Support Unit Control Analyst Resume Examples & Samples

  • Undertake completion of Transaction Monitoring Alerts, annual Customer Due Diligence (CDD) information gathering exercise for all unassigned Customers and Branch Annual reviews
  • Undertake actioning of Sanctions escalations
  • Undertake Senior Public Figure reviews
  • Undertake HRAC reviews including completion of Overlays/Account Profile Forms
  • Identify and escalate suspect activity to CBSU Management
  • Assist other units in AML projects, audit retrievals and rectifications
  • Undertake Checker Process as directed
  • Bachelor’s Degree in a relevant discipline i.e Risk, AML, etc
  • Minimum 3 years exposure to Banking and Finance roles with AML experience
20

IPB Consumer Bank Support Unit Resume Examples & Samples

  • Build a high performing management team that will ensure the CBSU team drives a best-in-class Operations and Technology process for all required KYC reviews. The CBSU will be responsible for building a team that understands when KYC reviews are required and what must be done to successfully complete a review
  • Establish a strict oversight function to immediately address control challenges and maintain an environment where Corrective Action Plans are encouraged and carefully implemented, tested and evaluated
  • Equip and execute a process fully accepted by Citi’s Regulators
  • Define and oversee standards for Policies and Procedures, Training and Change Control and Operational Consistency
  • Constantly look for Operational efficiencies that will yield process improvements and innovation in technology driving greater speed and effectiveness in identification and escalation of risk issues
  • Drive cost optimization efforts to eliminate business practices that do not drive process effectiveness
  • Maintain reliable and well-documented standards for issue investigation, resolution & tracking
  • Drive quality to be the basis for all measurements of success at every level of the business
  • Monitor Execution (On and off site) to identify trends and monitor health of process execution
  • Strong AML awareness along with a documented record of managing large teams and automating processes
  • BA required. MBA/MS highly recommended. Regulatory, compliance and/or control experience important. Strong process management skills and organizational skills essential
  • Strong operational skills. Understanding of and experience in Consumer Banking business processes with the ability to frame details of process within bigger picture to ensure business silos do not hinder seamless execution
  • Ability to identify trends and proactively advise on impact via quality monitoring on and off site
  • Proven track record of working on delivering complex and detailed projects, including demonstrated history of successfully driving change and managing for results
  • Demonstrated track record of innovation and out of the box thinking
  • 15+ years of experience in financial services (e.g. collections, operations and risk management)
  • Knowledgeable on regulatory requirements for Bank Secrecy and AML
  • Knowledge of Consumer, Commercial and Wealth Management businesses
  • Proven skills in leadership, including strategic planning, project management and organizational skills. Able to manage operations in multiple geographies
  • High level of diplomacy and relationship management skills. Ability to inspire trust, influences others, promote collaboration and motivate. Skilled at building and maintaining relationships
  • Ability to identify problems, assess impact/urgency and take appropriate actions to inform key parties