Computer Support Resume Samples

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JK
J King
Jay
King
556 Bridie Prairie
Detroit
MI
+1 (555) 156 8060
556 Bridie Prairie
Detroit
MI
Phone
p +1 (555) 156 8060
Experience Experience
Los Angeles, CA
Computer Support
Los Angeles, CA
Kshlerin, Schroeder and Walter
Los Angeles, CA
Computer Support
  • Manage, track and review the weekly and monthly reports provided to partner organizations and make the necessary account changes
  • Provide oversight and support to create/update all AAO documentation to align with Corporate documentation change and with new or updated application
  • Operate reproduction devices and automatic precision drafting plotters to print, scan and plot engineering documents, wide format engineering drawings and Gerber Mylar plots
  • Assist records management with archiving and retrieving vital records
  • Performing a variety of duties in a Service Center and Technical Library
  • Support on going account service workflow automation and enterprise compliance reporting (domestic and International)
  • Assist proposal and graphics team with preproduction and execution of proposals
Dallas, TX
Computer Support Manager
Dallas, TX
O'Hara and Sons
Dallas, TX
Computer Support Manager
  • Firm knowledge of Juniper VPN Management or other systems, as designated
  • Working knowledge of software packages, including the Microsoft Office Suite, present and future releases
  • Firm working knowledge of Windows 2007, to include all current versions of Windows, and will stay abreast of all Windows advancements and be familiar with future versions
  • Perform scheduled hardware and/or software installation
  • Supports end-user devices, assists customer with desktop application installation, maintenance, and troubleshooting
  • Performs in depth troubleshooting and problem analysis to be documented in DoN Trouble Ticket System
  • Manages, maintains, and configures CAC Pin reset stations
present
Los Angeles, CA
Manager of Computer Support Ent
Los Angeles, CA
Schmeler Inc
present
Los Angeles, CA
Manager of Computer Support Ent
present
  • Develops, implements, and oversees organizational and staff performance indicators to monitor the effectiveness of the Desktop
  • Monitors customer satisfaction surveys in an effort to drive continual performance improvements
  • Provides leadership, mentoring, and coaching for all desktop support staff members
  • Oversees and maintains asset tracking in configuration and asset management records
  • Develops and implements policies, procedures, and processes for the Desktop Support Group
  • Performs other duties as assigned
  • Reports on the delivery of services to customer executives on a regular basis to understand customer expectations and build relationships
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Central Florida
Bachelor’s Degree in Computer Science
Skills Skills
  • Provance experience
  • Remedy experience
  • Demonstrated windows desktop support work experience in an environment with direct supervision
  • Good written and verbal communication skills
  • Demonstrated skills in providing technical, operations, and training support to users of company PCs either on-site or virtually on desktop hardware and software packages for PCs
  • Demonstrated strong and effective Customer Care and desk-side support skills and experience
  • Proven effective team player
  • Ability to carry/relocate computer equipment weighing up to 50 lbs
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15 Computer Support resume templates

1

Computer Support Assistant Resume Examples & Samples

  • Knowledge of Operating Systems in a Mac environment (not exclusively)
  • Ability to install/update software and software patches
  • Knowledge of website development
  • Ability to troubleshoot computer hardware, software and network issues
  • Ability to diagnose the nature and extent of a wide range of computer problems
2

Associate Computer Support Resume Examples & Samples

  • Support non-tech savvy users during this technology migration
  • Proactively support users to prepare their profile and computer for the migration
  • Support process questions and help identify system issues that need to be referred to the technical support team after completing the necessary tests
  • Coach users after the migration so they can perform they daily tasks and use the new tools that were introduced to them
  • Identify to the level 2 support all issues that could impact the project and/or the operations
  • Meet with technical teams to clearly explain the issues encountered
  • Convert documented processes to users experience and map it
  • Computer savvy; easily navigates in a PC environment
  • Advanced MS Office 2007 skills, particularly MS Excel and MS PowerPoint
  • Facility to interact with new people as you will have to interact with a new group every 2 weeks
  • Professional work ethic, inter-personal skills and strong organizational skills are essential
  • Collaboration and negotiation skills
  • Analytical and technical skills
  • Flexibility; ability to comfortably operate in a rapidly evolving environment
  • Team player with a positive 'can do' attitude. Winning Mindset attributes including consistent demonstration of the ability to mobilize others
  • English is essential for the Mississauga location
  • French & English is required for Verdun & Ottawa location
3

Associate Computer Support Resume Examples & Samples

  • Supports computer users with installation of hardware/software and networking components to meet personal computer needs
  • Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors
  • Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers
  • Researches, analyzes, and provides hardware/software quotations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment
  • Three or more years of personal computer support experience
  • Experience working with personal computer hardware, software, and terminology
  • Experience working with computer systems and local area networks
  • Good computer skills
  • Ability to maintenance computer operating systems
  • Ability to install, remove, or repair basic computer systems
  • Ability to operate computer peripherals including monitors, printers, and scanners
4

Associate Computer Support Resume Examples & Samples

  • Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to desktops, laptops, tablets, servers, and applications to meet business needs
  • Coordinates the installation of client department specific applications and systems. Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed
  • A good working knowledge of at least one of the following technologies
  • Skype for Business/Microsoft Lync
  • Desktop experience
  • Unix/Linux exposure
  • Storage/Cloud real time experience
  • Experience with computer systems or networking
5

Summer Student, Associate Computer Support Resume Examples & Samples

  • Analyze, identify, isolate and report system problems
  • Issue requests to modify applications based on specific user requirements, includes interfacing with end users and programmers to detail specifications
  • Perform and/or coordinate testing, determine and validate test data, order creation, validate test cases and document testing outcomes
  • Create, revise and store application support documentation
  • Create and maintain database
  • Classic ASP
  • MS Word Intermediate level (editing documentation)
  • MS PowerPoint basic level
  • Knowledge of Windows operating system
  • Strong communication skills-verbal and written
  • Ability to multi-task and prioritize work load
  • Self motivated, ability to work independently with minimal supervision
  • Able to deal with ambiguity
  • Willing to take on new challenges and solve problems with minimal direction
  • Completed minimum 1 year of Post-Secondary Degree program Business or Engineering background or Industrial Engineering
  • Solid focus on the Leadership Success Profile
6

Associate Computer Support Resume Examples & Samples

  • Programming of processes in Blueprints Infinite (BPI)
  • Edit and update process flows in visio and BPI
  • Test, Troubleshoot and Fix BPI application end-to-end process using testing tools
  • Enter Content in BPI (e.g. In-Step Content, Need Help, Categorization, etc.)
  • Gather content missing data and environment files
  • Provide English and French process information in BPI content
  • Multi-tasking ability, capacity to work with frequent interruption
  • Strong organizational skills, ability to plan ahead, built and respect short timelines
  • Ability to support, guide and advise partners on documentation and communication quality standards
  • Working knowledge of Visio & Java
  • Working knowledge of Blueprints
  • Knowledge of Field Operations
  • Proficient in supporting creation of bilingual work instructions (training)
7

Computer Support Assistant Resume Examples & Samples

  • Familiar with web application development
  • Exposure to database concepts (SQL Server or MySQL), OOP programming languages (JAVA, C+, Visual Basic, PHP), XML and reporting tools
  • Detail-oriented with the ability to work independently and follow-through to problem resolution
  • Strong desire to assist team with all aspects of technical service and support
  • Ability to be responsive to meet deadlines
8

Cyber Computer Support Resume Examples & Samples

  • AA Degree or other 2 year technical degree and three (3) years of relevant experience OR five (5) years of relevant experience in lieu of degree
  • Active TS/SCI with ability to acquire a Poly
  • Minimum of 3 year’s experience in administration; implementing and troubleshooting within UNIX environment
  • Environmental Certification (Linux+, Oracle Certified Professional, Solaris 10 System Administrator)
9

Computer Support Tech Resume Examples & Samples

  • Performs integrated testing of applications created for use on master system image
  • Ensures rigorous application information security/information assurance policies, principles and practices are understood in the delivery of customer support services
  • Installs and configures hardware such as workstations, laptops, printers, servers, mobile computing devices, etc
  • Identifies via internet or Intranet, software application patches or hardware drivers required to maintain network security
  • Maintains latest security patches requirements and performs Patch management and upgrades using the DISA approved Compliance Remediation tool as well as other complementary remediation tools
  • Responsible for installing, deploying, configuring and managing all aspects of the Navy Medical Data at Rest Enterprise Solution (DARES)
  • Manage group policy for all supported devices
  • Troubleshoots Cisco switches, routers and cabling
10

Computer Support Manager Resume Examples & Samples

  • Administers and troubleshoots Blackberry user accounts
  • Maintains accurate database of hardware and accessories, spare, assigned, and emergency Blackberries and accessories
  • Informs COR of potential changes to devices and requests
  • Performs in depth troubleshooting and problem analysis to be documented in DoN Trouble Ticket System
11

Associate Computer Support Analyst Resume Examples & Samples

  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, Telephony equipment, networked peripheral devices, mobile devices and hardware products
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products
  • Perform on-site analysis, diagnosis, and resolution of complex PC/Printer problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
  • Receive and respond to incoming calls, pages, and/or e-mails regarding PC, Server and/or hardware problems
  • Maintain an inventory of all PC models, monitors, keyboards, hard drives, Telecomm equipment, printers, scanners, and other peripheral equipment
  • Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
  • When necessary, liaise with third-party support and equipment vendors
  • Maintain current knowledge of DR plan executables, and respond to crises in accordance with business continuity and disaster recovery plans
  • Maintains the helpdesk application to ensure incident/problem determination and resolution methods are efficient and reliable. Utilizes and enhances the knowledge base of technology and application information, and ensures documentation is up to date
  • Identifies and pursues opportunities for improving customer service. Identifies problem trends and looks for root cause of problems, rather than applying short-term fixes
  • Ensures PC Hardware is implemented per standard guidelines and at the expectation of the customer and within service level commitments
  • Obtained bachelor’s degree or commensurate experience in a discipline related to information technology, Telephony and end-user support
  • Demonstrated, from past work experiences, the breadth and depth of knowledge to support a complex, dynamic information organization
  • Acquired 3 or more years of Information Technology, Telecommunications and System Analysis experience
  • Acquired 3 or more years of customer service related experience
12

Computer Support Resume Examples & Samples

  • Experience in deployment and installation of switches, routers and servers
  • Experience in High Speed Data, Voice, IP and Data Networking
  • Knowledge of all aspects of power generation and power distribution including facility and cabinet based PDU's, ATS's, and UPS's
  • Ability to terminate network and fiber cable
  • Ability to effectively plan project installations and forecast infrastructure growth - including ordering supplies, maintaining inventory control, and documenting processes
  • Basic knowledge of current types of networking and server hardware
  • Problem solving and organizational abilities
  • Experience working with vendors, employees and management
  • Good personal computer skills
  • Server ‘out of band’ management configuration (DRAC/iLO)
  • Ability to work independently toward a defined goal
13

Computer Support Analyst Resume Examples & Samples

  • Respond to end user support issues in a timely and professional manner
  • Provide desktop support in a Windows XP/7 environment
  • Resolve hardware, software, and operating system issues. Research and test possible solutions and implements solutions
  • Configure, install and maintain Windows workstations (hardware, software and peripherals), laptops, smartphones and tablets to operate with MS Exchange Server
  • Deploy machines, make changes in Active Directory users, support MS Office, troubleshoot network connectivity issues, support mobile devices
  • Maintain an inventory of workstations, printers, copiers, servers, routers, telephones, software and devices
  • Create, copy, and migrate user related desktop profiles on Microsoft Client Machines
  • Understand manually mapped network drives, shortcut links, and basic desktop functionality
  • Expert operation of standard office equipment with ability to troubleshoot malfunctions (printer, copier, phone system, etc.)
14

Computer Support Spec Resume Examples & Samples

  • Demonstrated effective written and verbal communication skills confirmed by related work experience
  • Demonstrated computer proficiency in Microsoft Office applications (including Excel, Word, Powerpoint, Outlook)
  • Ability to work flexible hours (both occasional arrive early or work late may be required)
  • Ability to work on-call weekend support on rotational basis with other members of team
  • Ability to work complex issues with little direct supervision. Able to learn new processes and procedures quickly
  • Demonstrated previous PC account creation/deletion experience
  • Proven ability to adjust with changing and competing work priorities
  • Demonstrated ability to be proactive in successfully initiating and completing tasks with minimal supervision
  • High level skills in Microsoft Office applications (pivot tables, advanced conditional formatting, etc)
15

Remis Computer Support Resume Examples & Samples

  • Operates REMIS Enterprise (HP Nonstop, Unix, Linux, and Windows) in a large heterogeneous computing environment
  • Operates computer systems to include the computer console, related communications and peripheral components
  • Initiates the processing of programs by entering operating systems commands through the main computer console and network PC’s
  • Loads appropriate tapes and disk units for daily system backups
  • Sets up and operates special computer peripheral equipment including printer and on-line copiers
  • Reassigns processing system components as necessary to maintain a steady flow of work through the system
  • Monitors telecommunications and timesharing capabilities for transmission and initiates corrective actions, as appropriate
  • Performs level 1 and 2 customers support
  • An Associate’s Degree in a technical field and 0-1 years of related experience or a High School Diploma and 2+ years of related experience in lieu of degree required
  • Operation of computer systems including the main computer console and peripheral equipment
  • Must obtain IAT certification within 6 months of hire. IAT certification must be either Security+, Network+, A+ or CASP
  • Active or ability to obtain a Secret Security Clearance is required
  • Candidates with these desired skills will be given preferential consideration
  • Bachelor’s Degree and/or completed college coursework in computer related discipline
  • HP Nonstop, Sun, Linux, Windows servers Help desk and any Customer support, Netbackup experience
  • IT-1, CompTIA certified (Sec +, Network +, etc.)
  • Candidates local to Dayton, Ohio
16

Computer Support Resume Examples & Samples

  • Familiarity with Windows 7/10 operating system
  • Experience diagnosing computer hardware problems
  • Experience in installing and testing personal computers, printers, and other peripherals
  • Demonstrated windows desktop support work experience in an environment with direct supervision
  • Demonstrated skills in providing technical, operations, and training support to users of company PCs either on-site or virtually on desktop hardware and software packages for PCs
  • Demonstrated strong and effective Customer Care and desk-side support skills and experience
  • Must be willing to work flexible hours and provide support to the Aeronautics Facilities in Palmdale, CA area
17

Associate Computer Support Resume Examples & Samples

  • Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to Shared file systems to meet business needs
  • Coordinates and monitors troubleshooting to isolate and diagnose common access problems; documents system events to ensure continuous functioning. Recommend course of action and implements as approved
  • Assists with testing, upgrades, migrations and configuration of system files and services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications
  • Utilizes Customer tools to record change and problem activities for tracking purposes
  • Microsoft Windows Server strong expertise, Windows 200x Active Directory experience, WINS Servers expertise, Wintel Security working knowledge, Wintel Server Configuration experience
  • Good analytical and problem solving skills to troubleshoot systems problems
18

Computer Support Spec Resume Examples & Samples

  • Demonstrated hardware diagnostic/troubleshooting skills confirmed by related work experience
  • Demonstrated skills in providing technical, operations, and/or training support to users of company PCs either on-site or virtually on desktop hardware and software packages for PCs
  • Demonstrated windows desktop support work experience in an environment with limited supervision
  • Ability to obtain Security+ certification
  • Proven effective team player
19

Supvr Ops Computer Support Resume Examples & Samples

  • Review workload and assign SCADA work required for substation capital construction project work and reliability program work to Operations Computer Specialists ; 20
  • Report, track and resolve SCADA system problems using approprirate resources such as IT, vendors, or consultants. ; 20
  • Manage major IT initiatives for System Operations. ; Support studies to examine new SCADA systems, coordinate SCADA hardware or software enhancements and upgrades. ; Proactively develoip new SCADA testing procedures. ; 20
  • Coordinate updates and testing of ECS emergency procedures such as voltage reduction, rotating load shedding and active load management. 20
  • Attend project and new equipment cut-in meetings to plan and understand SCADA work prior to placing new equipment in service. ; 10
  • Support System Operations Control Rooms during storms by generating capacity deficiency emergencies. ; 10
  • Works under minimal supervision, relying on knowledge, skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goals
  • Duties and tasks are generally varied with some complexity
  • Single point of contact for all SCADA system problems as reported by System Operations Control Room personnel
  • Track performance and perform job proficiency evaluations for Operations Computer Specialists
20

Computer Support Spec Resume Examples & Samples

  • Ability to carry/relocate computer equipment weighing up to 50 lbs
  • Demonstrated effective communication skills, both
  • Remedy experience
  • Provance experience
  • Customer Support experience
21

Computer Support Spec Resume Examples & Samples

  • Experience providing desktop technical end-user support
  • Knowledge using incident and service request tracking software (Remedy)
  • Experience working with Microsoft operating systems
  • Ability to work independently and within teams
  • Thorough follow-up and documentation; excellent customer service, oral and written communication skills
  • Apple product knowledge
  • IT Certifications
22

Computer Support Resume Examples & Samples

  • Ensure compliance with Northrop Grumman policies, procedures and Topical Manuals in support of the AAO SOW
  • Provide and prepare reports in support of monthly metrics, ongoing monitoring of metrics to ensure SLAs are on track and make adjustments as needed
  • Provide oversight and support to create/update all AAO documentation to align with Corporate documentation change and with new or updated application
  • Communicate and train the AAO Administrative team on new and updates processes as required
  • Manage, track and review the weekly and monthly reports provided to partner organizations and make the necessary account changes
  • Conduct quality review of tickets
  • Support on going account service workflow automation and enterprise compliance reporting (domestic and International)
  • Provide leadership and support for recurring and non-recurring projects as they are received and evaluated
  • Provide training oversight as needed for cross training and/or rotation
  • Support customer escalation requests
  • Participate in weekly and monthly team meetings, prepare slides for monthly team meeting and metrics for ESSS Town Hall
  • Associate's degree or other 2 year technical degree in related discipline and 3 years related experience
  • Experience/working knowledge of Active Directory
  • Experience with PowerShell, MS Excel, Access, PowerPoint
  • Good working knowledge of ShareCenter and SharePoint
  • Must already have or be eligible to apply for a secret clearance
  • Strong written, verbal and presentation skills
23

Computer Support Resume Examples & Samples

  • Creation, modification and termination of network user and remote access accounts
  • Ensure customer service line agreements are met
  • Quality resolution of tickets meeting Operating Level Agreements (OLA)
  • Support customer escalation requests as required
  • Monitor AAO mailboxes
  • Participate in AAO rotation assignments to include – Dispatch, Administrative Support, Compliance Reporting and review
  • Associate's degree or other 2 year technical degree in related discipline and 1 year of related experience
  • Experience creating and maintaining accounts in Microsoft Active Directory and Exchange
  • Strong technical troubleshooting skills
  • Must be eligible to apply for a secret clearance
24

Computer Support Senior Spec Resume Examples & Samples

  • Utilizing a highly proficient level of customer care skills to successfully interact with customers to ensure effective service delivery and customer satisfaction
  • Providing Tier 2 level laptop/desktop system problem resolution or mitigation, emergency support and other duties as required
  • Maintaining knowledge of and familiarity with the customers, business operations and successfully working with the Program and the Regional WMA IPT Lead to identify and document their business needs for coordination of optimal service delivery
  • Responsibility for successful client relationship building, off site support, after-hours support as needed, production, 360-degree communication and feedback, initiation of product testing, emergency support, industry/internal trend analysis, and project support
  • Maintaining accurate customer lists and equipment inventories
25

Computer Support Senior Manager Resume Examples & Samples

  • Manage the development, maintenance, and communication of scope, policies, and procedures for the IT Help Desk to ensure courteous, timely and effective resolution of end-user issues
  • Monitor performance and metrics for the IT Help Desk function to maximize productivity, efficiency, customer service and compliance levels
  • Generate and analyze statistical reports to identify problem areas, and devise and deliver solutions to enhance the quality of service and prevent future problems
  • Identify, track, and monitor trends and avoidable help desk related errors; work to develop solutions, improvements, and stop-gaps
  • Provide application, hardware, and operating system expertise from the IT Help Desk perspective in the planning, implementation, and support phases of computer systems projects
  • Manage the IT Helpdesk staff including performing performance evaluations, promotions, hiring, and disciplinary actions
  • Oversee the development, implementation, and administration of the IT Help Desk staff training procedures and policies
  • Identify, recommend, develop and implement end-user instructional materials to increase computer literacy and self-sufficiency
  • Adept knowledge of common software packages including, but not limited to, Microsoft Office and Office 365
  • In-depth knowledge of computer hardware, including PCs, phone, and network equipment along with a working knowledge of a wide-range of diagnostic utilities
  • Extensive history supporting various desktop and server operating
  • Familiarity and practical application of advanced principles of ITIL and IT Service Management
  • Established track record of developing and providing IT Help Desk deliverables based on the needs of the business
26

Computer Support Tech Intern Resume Examples & Samples

  • Opportunity to move into more advanced technologies and job responsibilities, such as programming, networking, virtual machine management and product security
  • A step towards a full time career with Schneider Electric or any other company
  • Understanding how a large global development organization functions
  • Working in a team environment as well as self-managing
  • Contributing ideas and making decisions
  • Learning Microsoft operating systems and networking concepts
  • 2-3 years of college completed with a plan to obtain a computer science, engineering, or equivalent degree
27

Manager of Computer Support Ent Resume Examples & Samples

  • Leads a team of desktop support technicians focusing on service delivery and problem solving while delivering high quality customer support
  • Develops and implements policies, procedures, and processes for the Desktop Support Group
  • Develops, implements, and oversees organizational and staff performance indicators to monitor the effectiveness of the Desktop
  • Support Group
  • Oversees the request and incident tickets related to Desktop Support and acts as an escalation point for urgent and complex support issues. Ensures timely and appropriate response to meet service level agreements
  • Reports on the delivery of services to customer executives on a regular basis to understand customer expectations and build relationships
  • Provides leadership, mentoring, and coaching for all desktop support staff members
  • As the customer facing support team manager, works closely with other teams to co-author solutions for new or existing technology to ensure services meet success criteria
  • Responsible for timely completion of projects and service requests. Communicates project status to stakeholders
  • Drives standardization around the desktop infrastructure platforms including desktops, printers and peripherals
  • Oversees and maintains asset tracking in configuration and asset management records
  • Monitors customer satisfaction surveys in an effort to drive continual performance improvements
  • Ability to use data to analyze staff productivity to aid in improving the productivity of the department
  • Ability to use data and logistics to provide the fastest quality support to customers
  • Ability to manage internal projects, and collaborate with other departments on projects that have customer facing components, such as communication, specific desktop software or hardware requirements, and customer support
28

Temporary IT / Computer Support Resume Examples & Samples

  • Windows, and Macintosh experience
  • Must be reliable, with a strong work ethic
  • Must be professional, both in attire and manner
29

Computer Support Spec Resume Examples & Samples

  • Provide customer service to a wide range of constituents with varying knowledge levels by troubleshooting, analyzing, diagnosing, and resolving complex user technical problems
  • Manage IT services as assigned, including customer-facing and supporting infrastructure services using enterprise tools such as desktop management and antivirus
  • Support and contribute to departmental and University knowledge management processes and documentation
  • Ensure all University security policies and best practices are being followed and communicated to customers
  • Bachelor’s Degree in Computer Science, Information Systems, Computer Engineering, or other related field, or an equivalent combination of education and applicable experience
  • Demonstrated experience in an enterprise environment supporting users of varying knowledge levels with both Mac and Windows OS, and experience providing customer support for mobile device configuration, client/server and common workstation applications, and printing support
  • Demonstrated experience using Active Directory for computer management, and using multiple information technology tools, techniques, standards, principles, protocols, languages, applications, systems, or procedures
  • Demonstrated experience independently analyzing information technology issues and emerging technologies, and applying appropriate actions and resources for resolution
  • Demonstrated experience in IT serving a mid- to large-sized organization in multiple IT specializations
  • Demonstrated experience in an enterprise environment deploying computer Operating System, using managed antivirus product, and using desktop management tool such as SCCM, LANDesk, KACE
  • Demonstrated experience applying industry service desk processes and procedures, security policies, solutions, and best practices; training in ITSM/ITIL best practices
  • Demonstrated experience working in a networked environment including file sharing, e-mail configuration, and client side IP configuration; knowledge of networking principles and technologies including TCP / IP / DNC / DHCP, Ethernet and other networking technologies
  • Work effectively and cooperate with all university IT staff in a team oriented environment
  • Follow detailed procedures and document steps in detail
  • Possess the ability to effectively communicate IT practices verbally and in written form to a wide range of constituents
  • Think intuitively and analytically to break down and resolve problems
  • Demonstrate excellent interpersonal skills
  • Represent the department and university to others in a professional and courteous manner
  • Possess the ability to work a flexible schedule to facilitate University Information Technology maintenance windows
  • Must have a valid driver’s license, or be able to attain one within the first 6 months of hire, and a clean driving record
  • Must be able to occasionally move items weighing up to 70lbs
30

Computer Support Supervisor Resume Examples & Samples

  • The computer support group is responsible for providing both in-house and remote support to users of computer equipment, printers and telephones at the U-Haul Technical Center, Fulfillment Center, Manufacturing and Assembly Plants
  • Troubleshoot and promptly resolve problems with Technical Center local network, personal computers, software, printers, telephones, fax, security and public address equipment
  • Order computers, peripheral devices, software and supplies as needed following company purchasing policies and procedures
  • Schedule warranty and normal repairs of equipment with service providers. Provide computer equipment, proper software, telephone and system access for all new system members assigned to the Technical Center no later than the first day of their employment
  • Plan, schedule and perform computer equipment and software upgrades. Provide after-hours support for emergency technical problems. Act as a liaison between the Technical Center and Computer Support Services (UHI)
  • Minimum 5 years previous technical support experience. Superior understanding of varying versions of Microsoft Windows, Active Directory, Group Policy and VoIP
31

Computer Support Technologist Resume Examples & Samples

  • Provide general technical support and monitoring capabilities as part of the operations team for the HPC systems including Sequoia, large Linux clusters, file systems, and storage systems
  • Apply Unix system knowledge along with using a variety of in house and vendor supplied diagnostic tools to monitor and effect basic system repairs
  • Troubleshoot and document general software, hardware, and network issues, and then apply corrective action/repairs to the problem or escalate as per defined procedures
  • Utilize the Laboratory’s trouble ticketing system, ServiceNow, for problem ticket tracking
  • Receive, document and accommodate all customer calls, particularly during off-hours, and resolve customer issues if possible, or escalate to the appropriate level
  • Perform data center facilities monitoring, problem remediation, and emergency event response during normal daily operation and off-hours
  • Participate in the decommission process of older HPC systems & system relocation activities
  • Promote the use of inter-departmental resources for tools, metrics, and common solutions to team members via email and presentations
  • Associate’s Degree (A.A.) in a computer-related field or equivalent combination of technical training and experience
  • Limited experience and knowledge of high performance computer operating systems, networks (WAN/LAN), and/or networking protocols, such as Infiniband
  • Proficient verbal and written communication skills necessary to interact with customers and team members with the ability to work independently and as a member of a team
  • Ability to work all shifts and on weekends and holidays
  • General working knowledge and experience working with Linux system administration, commands and utilities
  • General working knowledge of parallel systems, distributed systems and/or network protocols, along with raid arrays
  • Demonstrated ability to understand and apply mechanical concepts and principles to solve problems with attention to detail
  • Experience and knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, friendly and approachable nature, and courtesy and patience
  • Advanced training, certifications and experience in Linux system administration
  • Advanced knowledge and experience working with electrical systems
  • Computer Support background experience
32

Computer Support Spec Resume Examples & Samples

  • Ability to obtain and maintain DOD Secret security clearance
  • Knowledge of one (or more) of the following: AIX, Solaris, RedHat Linux
  • Exposure to Bladelogic is a plus
33

Computer Support Senior Spec Resume Examples & Samples

  • Demonstrated knowledge and troubleshooting of UNIX concepts
  • Proven ability to work both independently and in a team setting
  • Proven ability to work under very limited direct supervision
  • Proven excellent interpersonal skills
  • Strong knowledge of one (or more) of the following: AIX, Solaris, RedHat Linux
  • Unix Shell scripting
  • Exposure to Bladelogic
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Computer Support Resume Examples & Samples

  • Performing a variety of duties in a Service Center and Technical Library
  • Research, reproduce and archive engineering, scientific and business documents/drawings to verify accuracy and appropriateness of material required for data processing, engineering, manufacturing and production related operations
  • Maintain internal records and catalog, validate, distribute, and audit engineering publications, technical orders and configuration documents
  • Review output data to verify completeness, accuracy, and conformance to US Air Force, US Navy and NATO quality standards and specifications
  • Assist records management with archiving and retrieving vital records
  • Assist proposal and graphics team with preproduction and execution of proposals
  • Operate reproduction devices and automatic precision drafting plotters to print, scan and plot engineering documents, wide format engineering drawings and Gerber Mylar plots
  • Minimum of 2 years of experience troubleshooting computers and/or printing devices
  • Must be able to obtain and maintain a DoD Security Clearance
  • QA-type experience navigating databases and looking up tech orders
  • Experience navigating technical libraries
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Associate Computer Support Resume Examples & Samples

  • Programming of processes in Blueprints
  • Edit and update process flows in Visio
  • Test, Troubleshoot and Fix Blue Print application end-to-end process using testing tools
  • Enter Content in Blue Print (e.g. In-Step Content, Need Help, Categorization, etc.)
  • Provide English and French process information in Blue Print content
  • Knowledge of PhP MyAdmin
  • Knowledge of Small Medium Business